JP2017103534A - Image processing apparatus, information display method at trouble, and information display program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an image processing apparatus that can easily specify the cause of the occurrence of a trouble by displaying the procedure of a user's operation before and after the occurrence of the trouble and the state of a job and components inside an image forming apparatus simultaneously in connection with each other.SOLUTION: When a trouble is detected, the time of the occurrence of the trouble is acquired, and the operation logs, trace logs, and history of jobs and/or components classified into groups while associated with trouble codes before and after the time of the occurrence of the trouble including the time are acquired. The acquired respective types of information are synchronized with each other on the basis of the times associated with the respective types of information and simultaneously reproduced and displayed on display means at a preset speed.SELECTED DRAWING: Figure 4

Description

  The present invention provides, for example, an image processing apparatus such as an MFP (Multi Function Peripheral) which is a multi-function digital image forming apparatus having a plurality of functions such as a copy function, a printer function, a facsimile function, and a scan function. The present invention relates to an information display method and an information display program.

  When a trouble occurs in an image processing device that is not connected to the network or forbids information transmission to the outside, the service person analyzes from the user's interview and the log remaining in the device. The problem is that it takes time to obtain the necessary information, the survey is prolonged, and it is difficult to resolve the problem immediately on site.

  In response to this problem, Patent Document 1 discloses a technique for improving the efficiency of maintenance work by displaying on the screen history data such as a jam situation necessary for maintenance of the image forming apparatus and a power-on state. ing.

  Further, Patent Documents 2 and 3 disclose techniques capable of confirming a user's operation procedure by storing and reproducing a touch panel operation from a user.

JP 2004-61739 A JP 2010-44713 A JP, 2015-103161, A

  However, in Patent Document 1, even if specific information such as the number of occurrences of jamming or the type of frequent recording papers can be confirmed from the accumulated history data after the occurrence of a trouble, the trouble occurrence timing and the user's operation procedure are not known. There is a problem that it is not possible to obtain information according to the situation.

  Further, in Patent Document 2, there is a problem that the user's operation procedure before and after the occurrence of the trouble is unknown, and it is difficult to know what kind of operation caused the trouble.

  Patent Document 3 has a problem that information on user operation procedures before and after the occurrence of trouble can be obtained, but information such as part information and job information cannot be confirmed.

  The present invention has been made to solve such a problem, and by simultaneously displaying a user operation procedure before and after the occurrence of a trouble and a state of a part or job in the image forming apparatus in conjunction with each other. It is another object of the present invention to provide an image processing apparatus that makes it easy to identify the cause of a trouble, and to provide an information display method and an information display program at the time of trouble.

The above problem is solved by the following means.
(1) An operation panel having a display means capable of touch operation, an operation log storage means for storing the operation of the operation panel by the user in association with time, and a trace log storage means for storing the state of the apparatus in association with time , A trouble group storage means for storing a job history and / or a component status history in association with a time, and storing a job history and / or a component history associated with each trouble code in advance, and occurrence of trouble and content of trouble When a trouble is detected by the trouble detection means, a time acquisition means for acquiring a trouble occurrence time when a trouble is detected by the trouble detection means, and a trouble detected by the trouble detection means, Before the time including the trouble occurrence time acquired by the time acquisition means The operation log acquisition means for acquiring the operation log from the operation log storage means, and when trouble is detected by the trouble detection means, before and after the time including the trouble occurrence time acquired by the time acquisition means Jobs grouped in association with the trouble code detected by the trouble detection means when a trouble is detected by the trace log acquisition means for acquiring the trace log from the trace log storage means and the trouble detection means And / or history acquisition means for acquiring a job history and / or part status history before and after the time including the trouble occurrence time acquired by the time acquisition means from the trouble group storage means; The operation log acquired by the operation log acquisition means and the trace log acquisition Each information of the trace log acquired by the stage and the job history acquired by the history acquisition unit and / or the history of the component status is synchronized based on the time associated with each information, and the information is set at the set speed. An image processing apparatus comprising: control means for simultaneously reproducing and displaying on the display means.
(2) The image according to item 1 above, wherein the control means reproduces and displays each piece of information for a time within a predetermined range including the trouble occurrence time acquired by the time acquisition means at a reduced reproduction display speed. Processing equipment.
(3) Search means for searching for a location related to the job and / or part corresponding to the trouble code in the trace log acquired by the trace log acquisition means, and the control means is searched by the search means. 3. The preceding item 1 or 2 in which the part with the earliest time among the recorded parts is set as the reproduction start time and the part with the latest time is set as the reproduction end time, and the respective information from the reproduction start time to the reproduction end time is reproduced and displayed. Image processing apparatus.
(4) A state change determining unit that determines whether there is a portion in which the job state and / or the component state has changed in the portion corresponding to the job and / or the component searched by the searching unit, When it is determined by the change determining means that there is a place where the job state and / or the part state has changed, the control means slows down the playback display speed from the place where the job state and / or the part state has changed. 4. The image processing apparatus according to item 3, wherein the information is reproduced and displayed.
(5) comprising continuous operation determination means for determining whether or not the user has made a touch operation on the same portion of the display means continuously for a predetermined number of times or more based on the operation log acquired by the operation log acquisition means; When the continuous operation determining means determines that the same location has been touched continuously for a predetermined number of times, the control means reproduces and displays each information by slowing the reproduction display speed. An image processing apparatus according to any one of the above.
(6) Operation receiving means for receiving a playback display stop operation and resumption operation by a user is provided, and the control means is configured to receive a playback display stop operation by the operation receiving means during playback display of the information. 6. The image processing device according to any one of the preceding items 1 to 5, wherein the reproduction display is stopped and the reproduction display is resumed from the stop point when the resumption operation is accepted.
(7) An operation panel having a display means capable of touch operation, an operation log storage means for storing the operation of the operation panel by the user in association with time, and a trace log storage means for storing the state of the apparatus in association with time An image processing apparatus comprising: a trouble group storage unit which stores a job history and / or a component state history in association with a time and stores a job and / or a component associated with each trouble code in advance. A trouble detection step for detecting a trouble code indicating the occurrence of trouble and the content of the trouble, a time acquisition step for acquiring a trouble occurrence time when a trouble is detected by the trouble detection step, and a trouble by the trouble detection step. Is detected by the time acquisition step. The operation log acquisition step for acquiring operation logs before and after the acquired trouble occurrence time from the operation log storage means, and when a trouble is detected by the trouble detection step, the trouble occurrence acquired by the time acquisition step When a trouble is detected by the trace log acquisition step of acquiring the trace log before and after the time including the time from the trace log storage means and the trouble detection step, the trouble code detected by the trouble detection step is A history acquisition step of acquiring job history and / or component status history before and after the trouble occurrence time acquired by the time acquisition step for the associated job and / or component from the trouble group storage unit; By the operation log acquisition step Each information of the obtained operation log, the trace log acquired by the trace log acquisition step, the job history acquired by the history acquisition step and / or the history of the component state at the time associated with each information. And a control step of simultaneously reproducing and displaying on the display means at a set speed, and executing the information display method at the time of trouble of the image processing apparatus.
(8) An operation panel having display means capable of touch operation, an operation log storage means for storing the operation of the operation panel by the user in association with time, and a trace log storage means for recording the state of the apparatus in association with time And a trouble group storage unit that associates and groups related jobs and / or parts in advance for each trouble code, and stores the job history and / or part status history in association with the time. A trouble detection step for detecting a trouble code representing the occurrence of trouble and the content of the trouble, a time acquisition step for obtaining a trouble occurrence time when a trouble is detected by the trouble detection step, and the trouble detection When trouble is detected by the step, The operation log acquired before and after the trouble occurrence time acquired by the time acquisition step is acquired by the operation log acquisition step of acquiring from the operation log storage means, and when the trouble is detected by the trouble detection step, acquired by the time acquisition step When a trouble is detected by the trace log acquisition step for acquiring the trace log before and after the time including the trouble occurrence time generated from the trace log storage means and the trouble detection step, it is detected by the trouble detection step. For the jobs and / or parts grouped in association with the trouble codes, the job history and / or part status history before and after the trouble occurrence time acquired by the time acquisition step are stored from the trouble group storage means. History acquisition step to acquire and Each information of the operation log acquired by the operation log acquisition step, the trace log acquired by the trace log acquisition step, the job history acquired by the history acquisition step and / or the history of component status, And a control step of synchronizing and displaying on the display means at a set speed at the same time based on the time associated with the information display program for trouble.
(9) In the control step, for the time within the predetermined range including the trouble occurrence time acquired in the time acquisition step, the computer executes a process of reproducing and displaying the information by reducing the reproduction display speed. The information display program at the time of trouble described in the preceding item 8.
(10) In the trace log acquired by the trace log acquisition step, the computer further executes a search step of searching for a location related to the job and / or part corresponding to the trouble code. A process of reproducing and displaying each piece of information from the reproduction start time to the reproduction end time by setting the earliest time among the parts retrieved by the retrieval step as the reproduction start time and the latest part as the reproduction end time. 10. The information display program at the time of trouble according to the above item 8 or 9, wherein the computer is executed.
(11) The computer further includes a state change determination step for determining whether there is a portion where the job state and / or the component state has changed in the portion corresponding to the job and / or the component searched by the search step. And when it is determined in the state change determination step that there is a portion where the job state and / or the component state has changed, the control step performs reproduction display from the portion where the job state and / or the component state has changed. 11. The information display program at the time of trouble according to any one of the preceding items 8 to 10, which causes the computer to execute a process of reproducing and displaying each piece of information at a reduced speed.
(12) Based on the operation log acquired in the operation log acquisition step, a continuous operation determination step for determining whether or not the user has made a touch operation on the same portion of the display means continuously a predetermined number of times or more is performed on the computer. Further, when it is determined by the continuous operation determination step that the same location has been touched more than a predetermined number of times, the control step reproduces and displays each piece of information by reducing the speed of the reproduction display. 12. The information display program at the time of trouble according to any one of 8 to 11 above, which causes the computer to execute processing to be performed.
(13) The computer further executes an operation reception step for receiving a reproduction display stop operation and a resumption operation by a user, and in the control step, the reproduction display stop operation is performed by the operation reception step during the reproduction display of each information. 13. The information display program at the time of trouble according to any one of the preceding items 8 to 12, which causes the computer to execute a process of stopping the reproduction display when accepted, and restarting the reproduction display from the stop point when a restart operation is accepted. .

  According to the inventions described in the preceding paragraphs (1) and (7), when trouble is detected, they are grouped in association with operation logs, trace logs, and trouble codes before and after the time including the trouble occurrence time. Job history and / or part status history for each job and / or part is acquired, and the acquired information is synchronized based on the time associated with each information and displayed at a set speed. Since it is simultaneously reproduced and displayed on the means, a service person or the like can check the user operation before and after the trouble occurrence time, and compare the job and part status. As a result, the image processing apparatus can identify the cause of the trouble at an early stage and take appropriate measures.

  According to the invention described in the preceding item (2), troubles occur because time information within a predetermined range including the trouble occurrence time acquired by the time acquisition means is reproduced and displayed at a slower reproduction display speed. It is possible to check in detail the state of user operations, jobs, and parts near the time.

  According to the invention described in the preceding item (3), in the trace log before and after the time including the trouble occurrence time, a place related to the job and / or part corresponding to the trouble code is searched and the searched place Set the earliest time as the playback start time, and set the latest time as the playback end time, and each piece of information from the playback start time to the playback end time will be played back. By reproducing and displaying only the range, the cause of the trouble can be efficiently identified in a shorter time.

  According to the invention described in item (4) above, when there is a location where the job status and / or component status has changed in a location related to the searched job and / or component, the playback display speed is changed from the changed location. Since each information is reproduced and displayed at a later time, the cause of the trouble can be identified more efficiently.

  According to the invention described in item (5) above, when it is determined that the user has touched the same portion of the display means continuously for a predetermined number of times or more based on the acquired operation log, Since each information is reproduced and displayed at a reduced speed, it is possible to confirm in detail information that is likely to cause a trouble, and to identify the cause of the trouble in a shorter time.

  According to the invention described in the preceding item (6), it is convenient for a service person or the like to pause or resume playback display.

  According to the invention described in item (8) above, when a trouble is detected, a job grouped in association with operation logs, a trace log, and a trouble code before and after the time including the trouble occurrence time and / or Processing for acquiring a job history and / or component status history for a component, synchronizing the acquired information based on the time associated with each information, and simultaneously reproducing and displaying the information on the display means at a set speed. The image processing apparatus can be executed by a computer.

  According to the invention described in item (9) above, for a time within a predetermined range including a trouble occurrence time, the computer of the image processing apparatus is caused to execute a process of reproducing and displaying each piece of information by slowing the reproduction display speed. be able to.

  According to the invention described in the preceding item (10), in the trace log before and after the time including the trouble occurrence time, the part related to the job and / or the part corresponding to the trouble code is searched, and among the searched parts The computer of the image processing apparatus executes a process of reproducing and displaying each piece of information from the reproduction start time to the reproduction end time by setting the earliest part as the reproduction start time and the latest part as the reproduction end time. be able to.

  According to the invention described in the preceding item (11), among the parts related to the searched job and / or part, the playback display speed is slowed down from the part where the job state and / or the part state is changed, and each information is displayed. The reproduction display process can be executed by the computer of the image processing apparatus.

  According to the invention described in item (12) above, when the user touches the same portion of the display means continuously for a predetermined number of times or more based on the acquired operation log, the playback display speed is decreased. A process of reproducing and displaying each information can be executed by the computer of the image processing apparatus.

  According to the invention described in item (13), it is possible to cause the computer of the image processing apparatus to execute a process of accepting a playback display stop operation and a start operation by the user and temporarily stopping or restarting the playback display.

1 is a block diagram illustrating a configuration of an image processing apparatus according to an embodiment of the present invention. It is a perspective view of an image processing device, and is an enlarged view of an operation panel. It is a block diagram which shows the function structure of the control part which operate | moves in order to display various information on the display means of an operation panel at the time of trouble occurrence. 7 is a flowchart illustrating an operation performed in the image processing apparatus when a trouble occurs and a service person or the like checks the screen of the display unit to identify the cause of the trouble. It is a figure which shows a screen when each information of the operation log, the trace log, the job history, and the history of the component state is reproduced and displayed on the display means. 12 is a flowchart showing another operation performed in the image processing apparatus when a trouble occurs and a service person or the like checks the screen of the display means to identify the cause of the trouble. 10 is a flowchart showing still another operation performed in the image processing apparatus when a trouble occurs and a service person or the like checks the screen of the display unit to identify the cause of the trouble. It is a figure which shows an example of a trace log. 10 is a flowchart showing still another operation performed in the image processing apparatus when a trouble occurs and a service person or the like checks the screen of the display unit to identify the cause of the trouble. 10 is a flowchart showing still another operation performed in the image processing apparatus when a trouble occurs and a service person or the like checks the screen of the display unit to identify the cause of the trouble. 10 is a flowchart showing still another operation performed in the image processing apparatus when a trouble occurs and a service person or the like checks the screen of the display unit to identify the cause of the trouble.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a block diagram showing an electrical configuration of an image processing apparatus according to an embodiment of the present invention. In this embodiment, the above-described MFP, which is a multifunction digital image forming apparatus, is used as the image processing apparatus. Hereinafter, the image processing apparatus is also referred to as an MFP.

  As shown in FIG. 1, the MFP 1 includes a control unit 100, a fixed storage device 110, an image reading device 120, an operation panel 130, an image output device 140, a printer controller 150, a network interface (network I / F) 160, and the like. They are connected to each other via a system bus 175.

  The control unit 100 includes a CPU 101, a ROM 102, an S-RAM (Static Random Access Memory) 103, an NV-RAM 104, a clock IC 105, and the like.

  The CPU 101 performs overall control of the entire MFP 1 by executing an operation program stored in the ROM 102 or the like. For example, the copying function, the printer function, the scanning function, the facsimile function, and the like are controlled to be executable. In particular, in this embodiment, the display of the screen displayed on the display unit 134 of the operation panel 130 when a trouble occurs in the MFP 1 is concerned. Although control etc. are performed, details will be described later.

  The ROM 102 stores programs executed by the CPU 101 and other data.

  The S-RAM 103 serves as a work area when the CPU 101 executes a program, and temporarily stores a program, data when the program is executed, and the like.

  The NV-RAM 104 is a non-volatile memory backed up by a battery and stores various settings relating to image formation.

  The clock IC 105 measures time and functions as an internal timer to measure processing time.

  The fixed storage device 110 includes a hard disk or the like, and stores programs, various data, and the like.

  The image reading device 120 includes a scanner or the like, reads a document set on a platen glass by scanning, and converts the read document into image data.

  The operation panel 130 is used when a user gives an instruction or various settings to the MFP 1, and as shown in an enlarged view in FIG. 2, a numeric key 131, a start key 132, a stop key 133, and a display unit 134. And a touch panel 135 and the like.

  The numeric keypad 131 is used when performing various settings, the start key 132 is used for a start operation such as scanning, and the stop key 133 is pressed when the operation is interrupted. It is.

  The display unit 134 is composed of, for example, a liquid crystal display device and displays messages, various operation screens, and the like. The touch panel 135 is formed on the screen of the display unit 134 and detects a user's touch operation.

  The image output device 140 prints on a sheet a copy image generated from image data of a document read by the image reading device 120 or print data transmitted from an external operation.

  The printer controller 150 generates a copy image from print data received by the network interface 160.

  The network interface (network I / F) 160 functions as a communication unit that transmits and receives data to and from an external terminal device.

  FIG. 3 is a block diagram illustrating a functional configuration of the control unit 100 that operates to display various types of information on the display unit 134 of the operation panel 130 when a trouble occurs in the MFP 1.

  In addition to the operation panel 130 described above, the MFP 1 includes a touch event reception unit 111 that functionally configures the control unit 100, a screen control unit 112, an operation log generation unit 113, a trace log generation unit 115, and trouble detection. Unit 117 and information processing unit 119, and further includes an operation log storage unit 114, a trace log storage unit 116, and a trouble group storage unit 118.

  The touch event reception unit 111 receives a user operation on the operation panel 130. When this operation is received, the screen control unit 112 generates an image of the next screen according to the operation, and the screen of the display unit 134 is displayed. Transition to the next screen. Further, when an operation is received by the touch event receiving unit 111, an operation log indicating the operation content is generated as image data of the screen by the operation log generating unit 113. The generated operation log is stored in the operation log storage unit 114 in association with the time when the operation was performed. Every time the user performs an operation, an operation log is generated and stored in the operation log storage unit 114.

  On the other hand, the trace log generation unit 115 periodically generates a trace log indicating the internal state of the MFP 1, for example, the state of the job or component as time passes. The generated trace log is stored in the trace log storage unit 116 in association with the time.

  Further, when a job is submitted, a job history indicating the status of the job is stored in the trouble group storage unit 118 in association with the time, and a history indicating the status of parts of the MFP 1 (for example, a hard disk or a FAX board) ( For example, the attachment / detachment history is stored in the trouble group storage unit 118 in association with the time. In addition, trouble codes are stored in the trouble group storage unit 118, and related jobs and / or parts are associated and grouped for each trouble code.

  Further, when trouble occurs in the MFP 1, the trouble detection unit 117 detects the occurrence of the trouble and specifies a trouble code indicating the content of the trouble. When a trouble is detected, the information processing unit 119 acquires the trouble occurrence time, and the time including the trouble occurrence time for the job and / or part associated with the corresponding trouble code from the trouble group storage unit 118. The job history before and after and / or the component status history are acquired. Further, the information processing unit 119 acquires operation logs and trace logs before and after the time including the trouble occurrence time from the operation log storage unit 114 and the trace log storage unit 116, respectively.

  The information processing unit 119 synchronizes the acquired three types of information, that is, the job history and / or the component status history, the operation log, and the trace log based on the associated times, and uses the screen control unit 112 in advance. Simultaneously reproduce and display on the display unit 134 at the set speed.

  Next, an operation performed in the MFP 1 when a trouble occurs in the MFP 1 and a service person or the like checks the screen of the display unit 134 to identify the cause of the trouble will be described with reference to the flowchart of FIG. Note that the operations shown in the flowchart of FIG. 4 and the flowcharts of FIG. 6 and subsequent steps are executed by the CPU 101 of the MFP 1 operating according to an operation program recorded in the ROM 102 or the like.

  When the power is turned on in step S01, a trace log is periodically generated and stored in the trace log storage unit 116 in step S02.

  When the user operates the operation panel 130, an operation log is generated and stored in the operation log storage unit 114 each time in step S03.

  In step S04, when a job is submitted, a job history is generated and stored in the trouble group storage unit 118. Further, when a part is newly attached or removed, a history indicating the part state is generated and stored in the trouble group storage unit 118.

  In step S05, it is determined whether a trouble has occurred. If no trouble has occurred (NO in step S05), the process returns to step S02. If a trouble has occurred (YES in step S05), the trouble occurrence time is acquired in step S06, and the obtained trouble occurrence time is stored.

  Next, in step S07, a trace log is subsequently generated and stored in the trace log storage unit 116. In step S08, an operation log is generated and stored in the operation log storage unit 114. In step S09, a job history and / or component status is generated. Is stored in the trouble group storage unit 118.

  Next, in step S10, it is determined whether a synchronous display instruction has been given by a service person or the like. If there is no instruction for synchronous display (NO in step S10), the process returns to step S07. If there is an instruction for synchronous display (YES in step S10), in step S11, an operation log storage unit stores operation logs, trace logs, job histories and / or component status histories before and after the time including the trouble occurrence time. 114, acquired from the trace log storage unit 116 and the trouble group storage unit 118. The job history and the component status history are the history of jobs and components linked to the trouble code indicating the content of the trouble that has occurred. The time range to be acquired is preset with the trouble occurrence time as the center (for example, three minutes before and after the trouble occurrence time).

  Next, in step S12, the acquired operation log, trace log, job history and / or component status history are synchronized based on the time associated with each, and in step S13, each of these pieces of information is stored in advance. Simultaneously reproduce and display on the same screen of the display unit 134 at the set speed.

  FIG. 5 shows one screen when each information of the operation log, trace log, job history and / or component status history is reproduced and displayed on the display unit 134.

  In the figure, reference numeral 134a is an operation log, reference numeral 134b is a trace log, reference numeral 134c is a job history and a component status history, and these pieces of information are reproduced and displayed on the same screen. While the information is synchronized, the screen automatically changes over time. Note that both the job history and the component status history need not be displayed, and at least one of them may be displayed according to the trouble group or the like.

  In this embodiment, a stop button 136 and a start button 137 are displayed in the screen. The stop button 136 is a button for stopping the reproduction display, and the start button 137 is a button for restarting the stopped reproduction display.

  As described above, in this embodiment, when a trouble is detected, the operation log, the trace log, and the job and / or component grouped in association with the trouble code before and after the trouble occurrence time are grouped. Each history is acquired, and each acquired information is synchronized based on the time associated with each information, and is simultaneously reproduced and displayed on the display unit 134 at a set speed. It is possible to check the user operation before and after the time, and compare the job and part status. As a result, the cause of the trouble can be identified early and appropriate measures can be taken.

  In addition, since the stop button 136 and the start button 137 are provided, the service person can stop the reproduction display and check the screen carefully, and can restart the reproduction display after the confirmation.

  Next, another operation performed in the MFP 1 when a trouble occurs in the MFP 1 and a service person or the like checks the screen of the display unit 134 to identify the cause of the trouble will be described with reference to the flowchart of FIG. To do.

  In the flowchart of FIG. 6, steps S01 to S12 are the same as steps S01 to S12 in the flowchart shown in FIG.

  In step S12, the acquired operation log, trace log, job history, and / or component status history are synchronized based on the time associated with each, and then in step S21, the information to be reproduced causes a trouble. It is determined whether the time information is within a certain threshold before and after the time. The threshold value is set in advance, and is set to a narrower range than the threshold value range set in step S11.

  If the information to be reproduced is not information of a time within a certain threshold before and after the trouble occurrence time (NO in step S21), the process proceeds to step S22. If the information to be reproduced is information of a time within a certain threshold before and after the trouble occurrence time (YES in step S21), the reproduction speed is set slower than the current set value in step S23, and then the process proceeds to step S22. In step S22, each information is simultaneously reproduced and displayed at the set reproduction speed, and then in step S24, it is determined whether or not the information to be displayed has reached the end point. If the end point has not been reached (NO in step S24), the process returns to step S21. If the end point has been reached (YES in step S24), the process ends.

  As described above, in this embodiment, when the information to be reproduced is information of a time within a predetermined range including the trouble occurrence time, in other words, with respect to information in the vicinity of the trouble occurrence, the information is displayed at a slower reproduction display speed. Is reproduced and displayed, so that the user operation near the time of trouble occurrence, the status of jobs, parts, etc. can be confirmed in detail.

  Next, another operation performed in the MFP 1 when a trouble occurs in the MFP 1 and a service person or the like checks the screen of the display unit 134 to identify the cause of the trouble is described with reference to the flowchart of FIG. explain.

  In the flowchart of FIG. 7, steps S01 to S12 are the same as steps S01 to S12 in the flowchart shown in FIG.

  In step S12, the acquired operation log, trace log, job history, and component status history are synchronized based on the time associated with each, and in step S31, the corresponding trouble code is stored in the trace log. It is searched whether there is information about a job and / or a part related to, and it is determined whether there is.

  FIG. 8 shows an example of the acquired trace log. In this embodiment, as shown in FIG. 8, the trace log includes information indicating the state of the MFP 1 including the date (a in the same figure), the time (in the same figure b), and the status of the job and parts corresponding to the time from the left side (same as in FIG. 8). A number of FIG. C) are recorded for each time. For example, when the part whose history has been acquired corresponding to the trouble code is a facsimile boat, information having “Fax” is searched from information indicating the state of the MFP 1 in the trace log. In the example of FIG. 8, trace logs T1, T2, and T4 are searched. The trace log T1 indicates a location where “Fax” is searched first in the acquired trace log, and the trace log T4 indicates a location where “Fax” is searched last. The trace log T2 indicates that the state of the facsimile board has changed, and the trace log T3 indicates that a trouble has occurred.

  Returning to FIG. 7, if no information on the job and / or part related to the corresponding trouble code is searched in the trace log in step S31 (NO in step S31), the process proceeds to step S34 as it is. When information about a job and / or part related to the trouble code is searched (YES in step S31), the first searched portion (in the example of FIG. 8) of the searched information in step S32. Trace log T1) and the last searched location (trace log T4 in the example of FIG. 8) are extracted. Next, in step S33, the first searched location (trace log T1) is set as the start point of playback, and the last searched location (trace log T4) is set as the end point of playback. The corresponding operation log and the corresponding job history and / or component status history are acquired and synchronized, and the process proceeds to step S34.

  In step S34, each information is reproduced and displayed. When information about a job and / or part related to the corresponding trouble code is searched in the trace log, information in a narrower time range is reproduced and displayed than when it is not searched.

  As described above, in this embodiment, in the trace log before and after the time including the trouble occurrence time, the part related to the job and / or the part corresponding to the trouble code is searched, and the most of the searched parts is searched. Since the part with the earliest time is set as the playback start time and the part with the latest time is set as the playback end time, each piece of information from the playback start time to the playback end time is played back and displayed. By reproducing and displaying, the cause of the trouble can be identified efficiently in a short time.

  Next, another operation performed in the MFP 1 when a trouble occurs in the MFP 1 and a service person or the like checks the screen of the display unit 134 to identify the cause of the trouble is described with reference to the flowchart of FIG. explain. This embodiment is an application example of the embodiment shown in FIG.

  In the flowchart of FIG. 9, steps S01 to S12 and steps S31 to S34 are the same as steps S01 to S12 and steps S31 to S34 in the flowchart shown in FIG. Is omitted.

  In this embodiment, in step S33, the first searched location (trace log T1) is set as the playback start point, and the last searched location (trace log T4) is set as the playback end point. After the log, the corresponding operation log, and the corresponding job history and / or component status history are acquired and synchronized, a change has occurred in the job status and / or component status in the trace log in step S41. Determine if there is a spot. In the example of FIG. 8, the trace log T2 is a location where a change has occurred in the state of the facsimile boat that is a part.

  If there is no portion where the change has occurred (NO in step S41), the process directly proceeds to step S34. If there is a place where a change has occurred (YES in step S41), the playback speed is set slower than the current set value in step S42, and then the process proceeds to step S34.

  Therefore, in this embodiment, the job is reproduced at a slow reproduction speed from the part where the state of the job and / or the part state is changed, and the cause of the trouble can be identified more efficiently.

  Next, with reference to the flowchart of FIG. 10, another operation performed in the MFP 1 when a trouble occurs in the MFP 1 and a service person or the like checks the screen of the display unit 134 to identify the cause of the trouble. explain.

  In this embodiment, if the user presses the same part of the touch panel many times after a trouble occurs, it is likely that the trouble is related to the cause of the trouble. Is. For example, the MFP 1 accepts the operation when the user performs an operation once, but the user has pressed the same portion many times because the screen has not been changed.

  In the flowchart of FIG. 10, steps S01 to S12 are the same as steps S01 to S12 in the flowchart shown in FIG.

  In step S12, the acquired operation log, trace log, job history, and / or component status history are synchronized based on the time associated with each, and then the process proceeds to step S51.

  In step S <b> 51, it is determined based on the acquired operation log whether the user has performed a continuous pressing operation of a predetermined number of times or more at the same location on the touch panel. If it is determined that the continuous pressing operation has not been performed a predetermined number of times or more (NO in step S51), the process directly proceeds to step S53. If it is determined that a predetermined number of times or more of continuous pressing operations have been performed (YES in step S51), the playback speed is set slower than the current set value in step S52, and then the process proceeds to step S53 to reproduce each information. indicate.

  In this embodiment, when it is determined that the user has touched the same portion of the display unit 134 continuously for a predetermined number of times or more based on the acquired operation log, the playback display speed is decreased and each information is displayed. Since it is reproduced and displayed, it is possible to confirm in detail the location where the cause of the trouble is high, and it is possible to efficiently identify the cause of the trouble in a shorter time.

  Next, with reference to the flowchart of FIG. 11, another operation performed in the MFP 1 when trouble occurs in the MFP 1 and a service person or the like checks the screen of the display unit 134 to identify the cause of the trouble. explain.

  In this embodiment, a serviceman or the like can stop playback in the middle of playback display, and can restart the stopped playback. The instruction to stop and restart playback may be performed by operating the stop button 136 and the start button 137 shown in FIG.

  In the flowchart of FIG. 11, steps S01 to S12 are the same as steps S01 to S12 in the flowchart shown in FIG.

  In step S12, the acquired operation log, trace log, job history, and / or component status history are synchronized based on the time associated with each, and then the process proceeds to step S61.

  In step S61, the synchronized trace log, operation log, job history and / or component status history are simultaneously reproduced and displayed on the display unit 134, and then in step S62, it is determined whether or not a stop operation from the user has been accepted. . If accepted (YES in step S62), after playback is paused in step S64, it is determined in step S65 whether or not a resuming operation from the user has been accepted. If not accepted (NO in step S65), the process returns to step S64 to continue the pause. If a resumption operation is accepted (YES in step S65), the reproduction is resumed in step S66, and then the process returns to step S61.

  If the stop operation is not accepted in step S62 (NO in step S62), it is determined in step S63 whether the information to be displayed has reached the end point. If the end point has not been reached (NO in step S63), the process returns to step S61. If the end point has been reached (YES in step S63), the process ends.

  In addition to the pause and resume operations for playback display, a return operation may be performed so that an image that has been played once can be checked again.

1 MFP (image processing device)
10 control unit 101 CPU
102 ROM
110 fixed storage device 120 image reading device 130 operation panel unit 134 display unit 136 stop key 137 start key

Claims (13)

An operation panel having a display means capable of touch operation;
Operation log storage means for storing the operation of the operation panel by the user in association with the time;
Trace log storage means for storing the state of the apparatus in association with the time;
A trouble group storage unit that stores a job history and / or a part status history in association with a time, and stores a job and / or parts related to each trouble code in advance.
A trouble detection means for detecting the occurrence of a trouble and identifying a trouble code representing the content of the trouble;
A time acquisition means for acquiring a trouble occurrence time when a trouble is detected by the trouble detection means;
When a trouble is detected by the trouble detection means, an operation log acquisition means for acquiring operation logs before and after the time including the trouble occurrence time acquired by the time acquisition means from the operation log storage means;
When a trouble is detected by the trouble detection means, a trace log acquisition means for acquiring a trace log before and after the time including the trouble occurrence time acquired by the time acquisition means from the trace log storage means,
When a trouble is detected by the trouble detection means, the trouble occurrence time acquired by the time acquisition means for jobs and / or parts grouped in association with the trouble code specified by the trouble detection means A history acquisition means for acquiring a job history and / or a part status history before and after the relevant time from the trouble group storage means;
Each information of the operation log acquired by the operation log acquisition unit, the trace log acquired by the trace log acquisition unit, and the job history and / or component status history acquired by the history acquisition unit Control means for synchronizing on the basis of the time associated with, and simultaneously playing and displaying on the display means at a set speed;
An image processing apparatus comprising:   The image processing apparatus according to claim 1, wherein the control unit reproduces and displays each piece of information for a time within a predetermined range including the trouble occurrence time acquired by the time acquisition unit at a low reproduction display speed. . In the trace log acquired by the trace log acquisition means, comprising search means for searching for a location related to the job and / or part corresponding to the trouble code,
The control means sets the earliest time among the parts searched by the search means as the reproduction start time, and sets the latest time as the reproduction end time, so that each of the parts from the reproduction start time to the reproduction end time is set. The image processing apparatus according to claim 1, wherein information is reproduced and displayed. A state change judging means for judging whether or not there is a place where the job state and / or the part state has changed in the part corresponding to the job and / or the part searched by the searching means;
When it is determined by the state change determination means that there is a place where the job state and / or the part state has changed, the control means determines the playback display speed from the place where the job state and / or the part state has changed. The image processing apparatus according to claim 3, wherein the information is reproduced and displayed at a later time. Based on the operation log acquired by the operation log acquisition means, comprising a continuous operation determination means for determining whether or not the user has continuously touched the same portion of the display means a predetermined number of times,
2. The control means reproduces and displays each piece of information at a slower reproduction display speed when it is determined by the continuous operation determination means that the same location is continuously touched a predetermined number of times or more. The image processing apparatus in any one of -4. Comprising an operation accepting means for accepting a stop / restart operation of the playback display by the user;
The control means stops the reproduction display when the operation accepting means is accepted by the operation accepting means during the reproduction display of each information, and resumes the reproduction display from the stop point when the resume operation is accepted. The image processing apparatus according to claim 1. An operation panel having a display means capable of touch operation, an operation log storage means for storing the operation of the operation panel by the user in association with time, a trace log storage means for storing the state of the apparatus in association with time, and a trouble in advance An image processing apparatus comprising: a trouble group storage unit that stores a job history and / or a component status history in association with a time as well as associated jobs and / or components associated with each code.
A trouble detection step for detecting the occurrence of a trouble and identifying a trouble code representing the content of the trouble;
A time acquisition step of acquiring a trouble occurrence time when a trouble is detected by the trouble detection step;
When a trouble is detected by the trouble detection step, an operation log acquisition step of acquiring operation logs before and after the trouble occurrence time acquired by the time acquisition step from the operation log storage unit;
When a trouble is detected by the trouble detection step, a trace log acquisition step for acquiring a trace log before and after the time including the trouble occurrence time acquired by the time acquisition step from the trace log storage unit;
When a trouble is detected by the trouble detection step, about the job and / or part associated with the trouble code specified by the trouble detection step, before and after the trouble occurrence time acquired by the time acquisition step. A history acquisition step of acquiring a job history and / or a history of parts status from the trouble group storage means;
Each information of the operation log acquired by the operation log acquisition step, the trace log acquired by the trace log acquisition step, the job history acquired by the history acquisition step and / or the history of component status, A control step of synchronizing and displaying on the display means simultaneously at a set speed, based on the time associated with
An information display method at the time of trouble of the image processing apparatus, An operation panel having a display means capable of touch operation, an operation log storage means for storing the operation of the operation panel by the user in association with time, a trace log storage means for recording the state of the apparatus in association with time, and a trouble in advance In a computer of an image processing apparatus comprising: a trouble group storage unit that associates and groups related jobs and / or parts for each code, and stores a job history and / or a part state history in association with time ,
A trouble detection step for detecting the occurrence of a trouble and identifying a trouble code representing the content of the trouble;
A time acquisition step of acquiring a trouble occurrence time when a trouble is detected by the trouble detection step;
When a trouble is detected by the trouble detection step, an operation log acquisition step of acquiring operation logs before and after the trouble occurrence time acquired by the time acquisition step from the operation log storage unit;
When a trouble is detected by the trouble detection step, a trace log acquisition step for acquiring a trace log before and after the time including the trouble occurrence time acquired by the time acquisition step from the trace log storage unit;
When a trouble is detected by the trouble detection step, the trouble occurrence time acquired by the time acquisition step for the job and / or part grouped in association with the trouble code specified by the trouble detection step A history acquisition step of acquiring a job history and / or a component status history before and after the trouble group storage means;
Each information of the operation log acquired by the operation log acquisition step, the trace log acquired by the trace log acquisition step, the job history acquired by the history acquisition step and / or the history of component status, A control step of synchronizing and displaying on the display means simultaneously at a set speed, based on the time associated with
Information display program at the time of trouble to execute.   The control step causes the computer to execute a process of reproducing and displaying each piece of information by slowing down the reproduction display speed for a time within a predetermined range including the trouble occurrence time acquired by the time acquisition step. 8. The information display program at the time of trouble described in 8. In the trace log acquired by the trace log acquisition step, the computer further executes a search step of searching for a location related to the job and / or part corresponding to the trouble code,
In the control step, the part with the earliest time among the parts searched in the search step is set as the reproduction start time, and the part with the latest time is set as the reproduction end time, and each of the parts from the reproduction start time to the reproduction end time is set. The information display program at the time of trouble according to claim 8 or 9, which causes the computer to execute processing for reproducing and displaying information. Causing the computer to further execute a state change determination step for determining whether or not there is a place where the job state and / or the part state has changed in the part corresponding to the job and / or part searched by the search step;
If it is determined in the state change determination step that there is a part where the job state and / or the part state has changed, the control step slows down the playback display speed from the part where the job state and / or the part state has changed. The information display program at the time of trouble in any one of Claims 8-10 which makes the said computer perform the process which reproduces and displays each said information. Based on the operation log acquired by the operation log acquisition step, the computer further executes a continuous operation determination step of determining whether or not the user has continuously touched the same portion of the display means a predetermined number of times or more. ,
When it is determined by the continuous operation determining step that the same location is continuously touched more than a predetermined number of times, the control step performs a process of reproducing and displaying the information by slowing the reproduction display speed. The information display program at the time of trouble in any one of Claims 8-11 made to run by a computer. Further causing the computer to perform an operation reception step for receiving a playback display stop operation and a restart operation by the user,
In the control step, the playback display is stopped when a stop operation of the playback display is received by the operation receiving step during the playback display of each information, and the playback display is restarted from the stop point when the restart operation is received. The information display program at the time of trouble in any one of Claims 8-12 which makes the said computer perform the process to perform.

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