JP2017068473A - Procedure information notification program, procedure information notification method, procedure information notification system, reception processing method, and reception system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a procedure information notification program capable of notifying a user of a procedure that the user is unaware.SOLUTION: The procedure information notification program causes a computer to execute: a specification step S305 of specifying, in response to an input of specific information for specifying user attributes, a procedure period, or a procedure purpose, a combination matching the input specific information by referring to a storage unit that stores combinations of user's procedures associated with any of the user attributes, the procedure period, and the procedure purpose; and an output step S306 of outputting procedure information related to a part or all of the procedures included in the specified combination.SELECTED DRAWING: Figure 15

Description

  The present invention relates to a procedure information notification program, a procedure information notification method, a procedure information notification system, a reception processing method, and a reception system.

  Various techniques for improving the efficiency of a plurality of procedures that a user applies to a public office are known. For example, a technique is known in which the relationship between procedures is defined in advance by a government office so that other procedures necessary for one procedure can be grasped without omission (see, for example, Patent Document 1). In addition, there is known a technique that simplifies the procedure by reducing the burden of application work and reducing input operations by prompting items that require input in addition to information acquired through personal authentication (for example, patents) Reference 2).

JP 11-328288 A JP 2003-296510 A

  By the way, when a user applies for a plurality of procedures on the same day, depending on the contents of the procedure, the user may not be aware of applying on the same day. For example, when applying for transfer to a government office, it should be relatively easy for the user to apply for the address change procedure of the National Health Insurance on the same day from the viewpoint of address change. However, if the user has an infant, applying for a nursery school application procedure on the same day as the transfer and address change procedure is less relevant to the address change, so the application procedure may not be noticed. .

  Accordingly, an object of one aspect is to provide a procedure information notification program, a procedure information notification method, a procedure information notification system, a reception processing method, and a reception system that can notify a procedure that the user has not noticed. To do.

  The procedure information notification program disclosed in this specification may be either a user attribute, a procedure time, or a procedure time, or a procedure purpose, depending on the input of specific information that specifies the procedure purpose. A first step of referring to the first storage unit that stores the combination of user procedures associated with kana and identifying a combination that matches the input specific information, and a part or all of the combination included in the specified combination An output step for outputting procedure information relating to a procedure, and a procedure information notification program for causing a computer to execute the output step.

  The method for notifying the procedure information disclosed in this specification may be either a user attribute, a procedure time, or a procedure time, or a procedure purpose, depending on the input of specific information specifying the procedure purpose. A specific step of specifying a combination that matches the input specific information with reference to a storage unit that stores combinations of user procedures corresponding to kana, and a part or all of the procedures included in the specified combination An output step of outputting procedure information, and a procedure information notification method executed by a computer.

  The notification system of procedure information disclosed in the present specification includes a terminal device that receives input of specific information that specifies a user attribute, a procedure time, or a procedure purpose, and the input received by the terminal device, Referring to the storage unit storing the combination of the user procedure corresponding to either the user attribute, the procedure time, or the procedure purpose, the combination that matches the input specific information is specified and specified. And a server device that outputs procedure information regarding some or all procedures included in the combination.

  The reception processing method disclosed in this specification is a reception processing method in the reception system, which receives a processing request for the first application procedure, refers to history information of processing requests received in the past, and the applicant information A combination of a plurality of types of processing requests that are common and have a common processing request date is specified, and a display that prompts processing requests for procedures other than the first application procedure that are included in the specified combination is output. This is a reception processing method characterized by the above.

  The acceptance system disclosed in the present specification refers to a reception unit that receives a processing request for a first application procedure, and history information of processing requests that the reception unit has received in the past. And specifying means for specifying a combination of a plurality of types of processing requests that have a common processing request date, and a processing request for a procedure other than the first application procedure included in the combination specified by the specifying means. Output means for outputting a prompting display.

  According to the procedure information notification program, the procedure information notification method, the procedure information notification system, the reception processing method, and the reception system disclosed in this specification, it is possible to notify a procedure that the user has not noticed.

FIG. 1 is a diagram for explaining an example of a procedure information notification system. FIG. 2 is an example of a hardware configuration of the server device. FIG. 3 is an example of a functional block diagram of the terminal device and the server device. FIG. 4 is an example of a terminal information storage unit. FIG. 5 is a diagram for explaining an example of how the terminal device acquires user information. FIG. 6 is an example of a history information storage unit. FIG. 7 is an example of a lending information storage unit. FIG. 8 is an example of the menu information storage unit. FIG. 9 is an example of the combination information storage unit. FIG. 10 is a flowchart illustrating an example of the operation of the server apparatus. FIG. 11 is a flowchart illustrating an example of the operation of the terminal device. FIG. 12 is an example of a procedure screen. FIG. 13 is an example of an operation on the procedure screen. FIG. 14 is another example of the operation on the procedure screen. FIG. 15 is a flowchart illustrating another example of the operation of the server apparatus. FIG. 16 is another example of the operation on the procedure screen. FIG. 17 is another example of the operation on the procedure screen.

  Hereinafter, an embodiment for carrying out this case will be described with reference to the drawings. In the present embodiment, a procedure for applying to a municipal office or government office (hereinafter simply referred to as a government office) will be described as an example. It may be a procedure for joining a sports club, a procedure for using a mobile phone or a communication service such as the Internet.

  FIG. 1 is a diagram for explaining an example of the procedure information notification system S. The procedure information notification system S as a receiving system includes a terminal device 100 and a server device 200 as shown in FIG. In FIG. 1, a tablet terminal is shown as an example of the terminal device 100. However, the terminal device 100 is not limited to a tablet terminal, and may be, for example, a smartphone or a feature phone as long as it is a portable terminal device.

  The terminal device 100 is managed by a public office. When a user F such as a resident applies for a plurality of procedures on the same day as an applicant, the user F first visits a window “general window” where the terminal apparatus 100 is lent out and lends the terminal apparatus 100 to a staff M at the government office. Apply for the procedure. When the user F applies for the lending procedure, the staff member M registers necessary information to the terminal device 100 according to the application contents and then lends the terminal device 100 to the user F or lends without registering the information. To do. Although details will be described later, the application content includes, for example, the presence or absence of a resident card.

  Server device 200 is connected to a plurality of window terminals 210 and access point AP via communication cable C and communication network NW. Examples of the communication network NW include a wired network such as a local area network (LAN). The window terminal 210 is a terminal device used when the staff member M performs window service. An example of the window terminal 210 is a stationary (desktop type) personal computer (PC). The staff member M registers necessary information in the terminal device 100 using the window terminal 210 as necessary.

  The access point AP forms a wireless network (not shown) in a predetermined area in the office, and communicates with the terminal device 100 wirelessly using radio waves. Therefore, the terminal device 100 can receive various information transmitted from the server device 200 via the communication network NW, the access point AP, and the wireless network. The server device 200 can receive various information transmitted from the terminal device 100 via the wireless network, the access point AP, and the communication network NW.

  Although detailed processing will be described later, the user F follows the screen guidance displayed on the terminal device 100 and at least one of the attribute of the user F (hereinafter referred to as user attribute), the procedure time, or the procedure purpose. Enter specific information to identify When the input of the specific information is completed, the terminal device 100 transmits the specific information to the server device 200.

  The server device 200 identifies a combination of procedures that matches the received specific information with reference to a storage unit that stores combinations of user procedures corresponding to either user attributes, procedure time, or procedure purpose. Then, the server apparatus 200 outputs the procedure information included in the combination by including it in the menu control information to be displayed with priority over the procedure purpose displayed on the terminal apparatus 100. The terminal device 100 receives the menu control information output from the server device 200, and updates the screen based on the received menu control information. Thereby, the terminal apparatus 100 displays the procedure information that has priority over the displayed procedure purpose. Therefore, the user F can grasp the procedure that he / she did not notice from the procedure information displayed in preference to the procedure purpose.

  Next, the hardware configuration of the server device 200 described above will be described with reference to FIG. Note that the terminal device 100 described above has basically the same hardware configuration as that of the server device 200, and a description thereof will be omitted.

  FIG. 2 is an example of a hardware configuration of the server device 200. As shown in FIG. 2, the server device 200 includes at least a central processing unit (CPU) 200A, a random access memory (RAM) 200B, a read only memory (ROM) 200C, and a network I / F (interface) 200D. The server device 200 may include at least one of a hard disk drive (HDD) 200E, an input I / F 200F, an output I / F 200G, an input / output I / F 200H, and a drive device 200I as necessary. The CPU 200A, RAM 200B, ROM 200C, network I / F 200D, HDD 200E, input I / F 200F, output I / F 200G, input / output I / F 200H, and drive device 200I are connected to each other via an internal bus 200J. At least the CPU 200A and the RAM 200B cooperate to realize a computer.

An input device 710 is connected to the input I / F 200F. Examples of the input device 710 include a keyboard and a mouse.
A display device 720 is connected to the output I / F 200G. An example of the display device 720 is a liquid crystal display.
A semiconductor memory 730 is connected to the input / output I / F 200H. Examples of the semiconductor memory 730 include a universal serial bus (USB) memory and a flash memory. The input / output I / F 200 </ b> H reads programs and data stored in the semiconductor memory 730.
The input I / F 200F and the input / output I / F 200H include, for example, a USB port. The output I / F 200G includes a display port, for example.

A portable recording medium 740 is inserted into the drive device 200I. Examples of the portable recording medium 740 include a removable disk such as a Compact Disc (CD) -ROM and a Digital Versatile Disc (DVD). The drive device 200I reads a program and data recorded on the portable recording medium 740.
The network I / F 200D includes, for example, a port and a physical layer chip (PHY chip). Server device 200 is connected to network NW via network I / F 200D.

  In the above-described RAM 200B, a program stored in the ROM 200C or the HDD 200E is stored by the CPU 200A. In the RAM 200B, the program recorded on the portable recording medium 740 is stored by the CPU 200A. When the stored program is executed by the CPU 200A, various functions to be described later are realized, and various operations to be described later are executed. The program may be in accordance with a flowchart described later.

  Next, details of the terminal device 100 and the server device 200 described above will be described with reference to FIGS. 3 to 9.

  FIG. 3 is an example of a functional block diagram of the terminal device 100 and the server device 200. FIG. 4 is an example of the terminal information storage unit 101. FIG. 5 is a diagram for explaining an example of how the terminal device 100 acquires user information. FIG. 6 is an example of the history information storage unit 201. FIG. 7 is an example of the lending information storage unit 202. FIG. 8 shows an example of the menu information storage unit 203. FIG. 9 is an example of the combination information storage unit 204. As shown in FIG. 3, each of the plurality of terminal devices 100 and the server device 200 are connected via the wireless network 10.

  As illustrated in FIG. 3, the terminal device 100 includes a terminal information storage unit 101 and a first information processing unit 102. In FIG. 3, descriptions of the terminal information storage unit 101 and the first information processing unit 102 are omitted in some terminal devices 100.

  The terminal information storage unit 101 stores terminal information regarding the terminal device 100. Specifically, as shown in FIGS. 4A and 4B, the terminal information storage unit 101 manages terminal information using a terminal management table T1. The terminal information includes a terminal ID, address code, age, gender, address code, various qualification information, user confirmation flag, local government code, and creation update date and time as constituent elements.

  The terminal ID is identification information that identifies the terminal device 100. The terminal ID is assigned and registered in advance for each terminal device 100. For example, a Media Access Control (MAC) address may be used as the terminal ID. For example, the terminal ID may be registered in the terminal device 100 based on the operation of the window terminal 210 by the staff member M at the time of lending. The address code is information for identifying the user F, and the age and sex are the age and sex of the user F. The address code is information for identifying the area where the user F resides. The various qualification information is information for identifying the qualification that the user F has such as election qualification and pension receipt qualification. The age, sex, address code, and various qualification information are examples of user attributes, and may include, for example, a family register or nationality. The user confirmation flag is information for identifying whether or not the user F is confirmed by using the resident card. The municipality code is identification information for identifying a municipality, and is assigned and registered in advance for each municipality. The creation update date and time is information indicating the date and time when the terminal information was created or the date and time when the terminal information was updated.

  Here, as shown in FIGS. 4A and 4B, the terminal management table T1 manages terminal information of different types depending on whether or not the user F has used a resident card. Specifically, as shown in FIG. 5, when the user F carries his / her resident card 20 and visits a government office, the information reader 110 ( For example, a card reader is connected and handed over. When the user F passes the magnetic stripe unit 21 of the resident card 20 through the information reader 110, the first information processing unit 102 acquires user information held by the resident card 20.

  In the case of the resident card 20 in which the IC chip is embedded, an information reader 110 that reads information from the IC chip may be used. In the case of the resident card 20 on which a barcode or a two-dimensional code is printed, an information reader 110 that reads information from the barcode or the two-dimensional code may be used. Further, an information reading unit (for example, a throttle or a reader unit) through which the terminal device 100 passes the resident card 20 without connecting the information reader 110 separate from the terminal device 100 to the terminal device 100. You may have.

  Here, the above-described user information includes the above-described address code, sex, address code, and various qualification information in addition to the name and date of birth. The first information processing unit 102 acquires the address code, date of birth, sex, address code and various qualification information from the resident card 20, and adds the acquired address code, sex, address code and various information to the terminal information. Moreover, the 1st information processing part 102 calculates age from the acquired date of birth, and adds it to terminal information. Thereby, as shown in FIG. 4A, an address code, an age, and the like are added to the terminal management table T1. Since the user is confirmed by using the resident card 20, as shown in FIG. 4A, the flag “1” is added to the user confirmation flag, and the update date is added to the creation update date.

  On the other hand, when the user F visits the government office without carrying his / her own resident card 20, the employee M guesses the age and gender of the user F when lending the terminal device 100 due to an application that there is no resident card 20. The estimated age and gender are input to the terminal device 100. The first information processing unit 102 adds the input age and gender to the terminal information. As a result, as shown in FIG. 4B, the approximate age (the 60s are described as “6X” in FIG. 4B) and gender are added to the terminal management table T1. Further, since the user was not confirmed due to the non-use of the resident card 20, as shown in FIG. 4B, the flag “0” is added to the user confirmation flag, and the update date / time is added to the creation update date / time. .

  As described above, the first information processing unit 102 acquires user information or adds various types of information to the terminal information storage unit 101. In addition, the first information processing unit 102 transmits terminal information stored in the terminal information storage unit 101 to the server device 200 or receives menu control information transmitted from the server device 200. Further, the first information processing unit 102 displays various screens on the display unit of the terminal device 100 at a predetermined timing. The display unit includes a touch panel and a liquid crystal display.

  Returning to FIG. 3, the server device 200 includes a history information storage unit 201 as a first storage unit, a lending information storage unit 202, a menu information storage unit 203, a combination information storage unit 204 as a second storage unit, and an accepting unit, A second information processing unit 205 is included as specifying means and output means.

  The history information storage unit 201 stores history information related to the history of processing that has completed the procedure. Specifically, as shown in FIG. 6, the history information storage unit 201 manages history information using a history management table T2. The history information includes the address code, the purpose of the procedure, the processing government building, the date of birth, the sex, the address code, various qualification information, the local government code, and the creation update date as constituent elements.

  For example, the user F corresponding to the address code “34556789012” visits the processing government office “main government office” for the procedure purpose “transfer” and “nursery school application”, and the processing for the procedure purpose procedure is the same day (September 25, 2014). It shows that it was completed. The history information of the specific address code “0000000” indicates the history of the procedure completed based on the terminal information in which the flag “0” is added to the user confirmation flag. Therefore, in the history information storage unit 201, the history of the procedure completed based on the terminal information added with the flag “0” and the procedure processed completed based on the terminal information added with the flag “1” are stored. The history is mixed. As described above, the history information storage unit 201 manages the processing history of procedures that have been completed at the government office for each procedure. The date of birth, sex, address code and various qualification information are registered based on the date of birth, sex, address code and various qualification information associated with the address code.

  The lending information storage unit 202 stores lending information related to the lending status of the terminal device 100. Specifically, as shown in FIG. 7, the lending information storage unit 202 manages lending information using a lending management table T3. The lending information includes the terminal ID, address code, age, gender, user confirmation flag, local government code, creation update date and time, and last operation date and time as constituent elements. If the address code is registered in the lending information, the user F who lends the terminal device 100 can be accurately grasped by the lending information. On the other hand, even if the address code is not registered in the lending information, since the approximate age and gender are registered in the lending information, it is possible to identify which user F is lending the terminal device 100 to.

  The menu information storage unit 203 stores menu information related to a procedure menu to be displayed on the display unit of the terminal device 100. Specifically, as shown in FIG. 8, the menu information storage unit 203 hierarchically manages menu information using a menu management table T4. The menu information includes a menu ID, a business name, a classification name, and a procedure purpose as components. For example, in FIG. 8, the business name “family register resident” is classified into three classification names “resident registration”, “family register”, and “seal registration”. "Family registration report" is associated. As described above, the screen displayed on the terminal device 100 can be managed by the menu information stored in the menu information storage unit 203.

  The combination information storage unit 204 stores combination information related to a combination of user procedures corresponding to at least one of a user attribute, a procedure time, or a procedure purpose. Specifically, as shown in FIG. 9, the combination information storage unit 204 manages combination information using a plurality of combination management tables T5. FIG. 9 shows the combination management table T5 for the age “30's”, gender “female”, and the procedure time “April”. Exists. Similarly, there is a male combination management table T5 for gender, and there is also a combination management table T5 for January to December for the procedure time.

  The combination information includes a business name, a related business name, a procedure name as a procedure purpose, and a related procedure name as components. Correlation information indicating the correlation between these procedures is stored for each combination of each procedure registered in the procedure name and each procedure registered in the related procedure name. In FIG. 9, the correlation information is shown as a percentage (percentage). However, ranking according to the degree of correlation (for example, A rank, B rank, etc.) and the frequency of procedures occurring on the same day can be used. Good. The correlation information represents the correlation of procedures processed on the same day. For example, the correlation information in which the procedure name “transfer” and the related procedure name “resident tax return” are processed on the same day is 3%, but the procedure name “transfer” and the related procedure name “entrance” are processed on the same day. The correlation information is 50%, and the correlation information in which the procedure name “transfer” and the related procedure name “nursery school application” are processed on the same day is 60%. In other words, for age “30's”, gender “female”, and procedure time “April”, the procedure name “transfer” is compared to the procedure name “resident tax return” and the procedure name “admission” and “nursery school application”. It can be judged that there is a high correlation.

  Returning to FIG. 3, the second information processing unit 205 receives various types of information transmitted from the terminal device 100 and transmits various types of information to the terminal device 100. The second information processing unit 205 accesses the history information storage unit 201, the lending information storage unit 202, the menu information storage unit 203, and the combination information storage unit 204 to store various types of information and extract various types of information. To do.

  For example, when receiving the specific information transmitted from the terminal device 100, the second information processing unit 205 refers to the combination information storage unit 204 and specifies combination information that matches the received specific information. Then, the second information processing unit 205 outputs procedure information regarding some or all procedures included in the specified combination information to the terminal device 100 based on the correlation information. For example, the second information processing unit 205 refers to the history information storage unit 201 and correlates the first procedure associated with the same address code with the first procedure of the second procedure performed on the same day. Is generated for each combination of procedures. Then, the second information processing unit 205 stores the correlation information in the combination information storage unit 204 in association with the combination. Although details will be described later, the second information processing unit 205 performs various types of information processing according to the flowchart.

  Next, operations of the terminal device 100 and the server device 200 will be described with reference to FIGS. 10 to 17. The reception processing method is realized by the operation of the server device 200 alone or the cooperative operation of the terminal device 100 and the server device 200.

  First, processing for storing correlation information in the combination information storage unit 204 will be described with reference to FIG. FIG. 10 is a flowchart illustrating an example of the operation of the server device 200. As shown in FIG. 10, the second information processing unit 205 checks the current time (step S101), and determines whether or not the current time is a set time (step S102). More specifically, the server device 200 includes a time management unit (not shown) that manages the current time, and the second information processing unit 205 periodically accesses the time management unit to determine whether the set time is reached. to decide. The time set as the set time is nighttime (for example, midnight such as 12:00 am to 3:00 am). That is, the second information processing unit 205 operates at night.

  If the second information processing unit 205 determines that the current time is not the set time (step S102: NO), the process ends. In this case, the second information processing unit 205 waits for a predetermined time and then accesses the time management unit again. On the other hand, when the second information processing unit 205 determines that the current time is the set time (step S102: YES), the second information processing unit 205 extracts the history information from the history information storage unit 201 (step S103), and performs a plurality of operations performed on the same day. The correlation information of the procedure is generated (step S104). More specifically, the second information processing unit 205 generates correlation information of a plurality of procedures performed on the same day corresponding to the same address code.

  Accordingly, among the history information stored in the history information storage unit 201 (see FIG. 6), two of the history information with the address code “34567889012” are both set for the procedure purpose “transfer” on September 25, 2014 and Since the “nursery school application” procedure has been performed, the second information processing unit 205 generates correlation information. The same applies to the address codes “5678901234”, “1357924680”, “1472583690”, and “7896941230”.

  On the other hand, for the history information of the address code “45678890123”, only one procedure “resident tax declaration” has been performed on September 25, 2014. For this reason, the second information processing unit 205 does not generate correlation information. The same applies to the address code “2468013579”. In addition, as for the two history information of the specific address code “0000000000000”, the procedures “transfer” and “children's allowance application” are performed on September 25, 2014. Exclude from correlation information generation target. The two pieces of history information of the specific address code “0000000000000” are history information generated without using the resident card 20, and even if the address code “0000000” is the same, the procedure is performed by the same user F. It cannot be specified that there is. For this reason, the second information processing unit 205 can improve the accuracy of the correlation information by excluding a plurality of pieces of history information of the specific address code “0000000000000” performed on the same day from the generation target of the correlation information. .

  Returning to FIG. 10, when the process of step S104 is completed, the second information processing unit 205 stores the correlation information in the combination information storage unit 204 (step S105). More specifically, the second information processing unit 205 stores the correlation information in the combination information storage unit 204 in association with the combination. Thereby, the correlation information is associated with each combination of procedures in the combination information storage unit 204 (see FIG. 9). As described above, the second information processing unit 205 generates correlation information at night and stores it in the combination information storage unit 204.

  Next, update of the procedure menu displayed on the terminal device 100 will be described with reference to FIGS.

  FIG. 11 is a flowchart illustrating an example of the operation of the terminal device 100. FIG. 12 is an example of the procedure screen 40. FIG. 13 is an example of an operation on the procedure screen 40. FIG. 14 is another example of the operation on the procedure screen 40. FIG. 15 is a flowchart illustrating another example of the operation of the server device 200. FIG. 16 is another example of the operation on the procedure screen 40. FIG. 17 is another example of the operation on the procedure screen 40.

  As illustrated in FIG. 11, the first information processing unit 102 displays an initial screen on the display unit of the terminal device 100 (step S201). More specifically, when the staff member M lends the terminal device 100 to the user F, the terminal device 100 is lent after the power button (not shown) of the terminal device 100 is pressed. When the first information processing unit 102 detects that the power button is pressed, the first information processing unit 102 displays the initial screen 30 (see FIG. 5) on the display unit. The initial screen 30 shows the screen guidance “Please pass through the resident card”.

  When the process of step S201 is completed, the first information processing unit 102 determines whether or not the resident card 20 has been detected (step S202). As described above, when the resident card 20 is passed through the information reader 110 connected to the terminal device 100, the first information processing unit 102 determines that the resident card 20 has been detected (step S202: YES). In this case, the first information processing unit 102 acquires user information held by the resident card 20 (step S203), and adds the acquired user information to the terminal information (step S204).

  On the other hand, when the resident card 20 is not passed through the information reader 110, the first information processing unit 102 determines that the resident card 20 has not been detected (step S202: NO). That is, when the user F does not carry the resident card 20 and the staff M inputs the approximate age and sex of the user F to the terminal device 100, the first information processing unit 102 does not detect the resident card 20. Judge that

  When the process of step S204 is completed, or when the first information processing unit 102 determines that the resident card 20 has not been detected, the first information processing unit 102 then transmits terminal information to the server device 200 (step In step S205, the procedure screen is displayed on the display unit (step S206).

  Here, as shown in FIG. 12, the procedure screen 40 displayed on the display unit includes a procedure area 41 and a menu area 42. The procedure area 41 includes a first display area 41a for displaying user attributes such as age, gender, and retention qualification, a second display area 41b for displaying the procedure purpose selected from the menu area 42, and a selection end button Bt1. It is out. The user attributes displayed in the first display area 41 a are displayed when the first information processing unit 102 extracts terminal information from the terminal information storage unit 101.

  On the other hand, the menu area 42 is a selectable area for displaying a plurality of procedure purposes. In the menu area 42, a screen guidance “Please select the purpose of the procedure.” Is displayed. In the menu area 42, a plurality of classification names are displayed in association with each business name described with reference to FIGS. The plurality of procedure purposes displayed in the menu area 42 correspond to the menu information stored in the menu information storage unit 203. For example, classification names “resident registration”, “family register”, and “seal registration” (not shown) are associated with the business section “family register resident section” that performs a procedure relating to the business name “family register resident”.

  Here, as illustrated in FIG. 13, when the user F performs a specific operation (for example, a long tap) with the finger FG on the business section “family register resident section”, the first information processing unit 102 detects the specific operation. . Then, the first information processing unit 102 displays the procedure purpose associated with each classification name in the menu area 42, and sets the brightness of the business section “National Health Insurance and Pension Section” or the like for which a specific operation has not been performed. Make it smaller than “Residents Section”.

  Thereafter, when the user F performs a selection operation for selecting the procedure purpose “transfer” associated with the classification name “resident registration” with the finger FG, the first information processing unit 102 detects the selection operation and selects the selected procedure purpose. “Transfer” is displayed in the procedure area 41 (step S207). More specifically, the first information processing unit 102 displays the selected procedure purpose “transfer” in the second display area 41b. Similarly, when the user F performs a selection operation for selecting the procedure purpose “resident tax declaration” associated with the business section “citizen tax section” by the finger FG, the first information processing unit 102 detects the selection operation, The selected procedure purpose “resident tax return” is displayed in the second display area 41b. Thereby, as shown in FIG. 14, the selected procedure purpose “transfer” and “resident tax declaration” are displayed in the second display area 41b.

  Returning to FIG. 11, when the process of step S207 is completed, the first information processing unit 102 then determines whether or not the selection end has been detected (step S208). That is, as shown in FIG. 14, when the user F performs an operation of pressing the selection end button Bt1 with the finger FG, the first information processing unit 102 detects the operation and determines that the selection end is detected ( Step S208: YES). On the other hand, when the user F performs a selection operation for selecting another procedure purpose without pressing the selection end button Bt1 with the finger FG, the first information processing unit 102 detects the selection operation and detects the selection end. It is determined that it has not been performed (step S208: NO). In this case, the process of step S207 is repeated.

  In the process of step S208, when the first information processing unit 102 determines that selection completion has been detected, the first information processing unit 102 transmits specific information to the server device 200 (step S209). More specifically, the first information processing unit 102 uses the age and sex as user attributes stored in the terminal information storage unit 101, the operation date when the operation was performed, and the procedure purpose displayed in the second display area 41b as specific information. Include and send. Therefore, in the present embodiment, the first information processing unit 102 includes the age “35 years”, the sex “female”, the date of operation (for example, “April 9, 2015”), the procedure purposes “transfer” and “ Send specific information including “resident tax return”. When the process of step S209 is completed, the first information processing unit 102 waits until menu control information is received from the server apparatus 200 (step S210: NO).

  Next, the operation of the server apparatus 200 that has received the terminal information and the specific information will be described with reference to FIG.

  The second information processing unit 205 continues to stand by until it is determined that the terminal information from the terminal device 100 has been received (step S301: NO). Next, when the second information processing unit 205 determines that the terminal information has been received (step S301: YES), the second information processing unit 205 generates lending information (step S302) and stores the lending information in the lending information storage unit 202 (step S303). . Thereby, the lending information storage unit 202 stores lending information (see FIG. 7).

  When the process of step S303 is completed, the second information processing unit 205 then continues to wait until it determines that the specific information from the terminal device 100 has been received (step S304: NO). Next, when determining that the specific information has been received (step S304: YES), the second information processing unit 205 specifies combination information that matches the specific information (step S305), and sets the procedure information included in the specified combination information. The menu control information is included and output (step S306).

  For example, the second information processing unit 205 includes an age “35 years old”, a gender “female”, an operation date (for example, “April 9, 2015”), a procedure purpose “transfer” and “resident tax declaration”. When the specific information is received, the second information processing unit 205 refers to the combination information storage unit 204 shown in FIG. 9 and refers to the age “30s”, the gender “female”, the procedure time “ The combination management table T5 for “April” is specified.

  Next, the second information processing unit 205 specifies a procedure in which the correlation information is higher than the predetermined correlation information among the procedures related to the procedure purpose “transfer”. For example, when “55%” is preset as the predetermined correlation information, the second information processing unit 205 specifies the procedure “nursery school application” in which “60%” is stored as the correlation information. In addition, the second information processing unit 205 identifies a procedure in which the correlation information is higher than the predetermined correlation information among the procedures related to the procedure purpose “resident tax return”. However, when “55%” is preset as the predetermined correlation information, there is no procedure higher than the correlation information, so the second information processing unit 205 performs a procedure related to the procedure purpose “resident tax declaration”. Judge that there is no. Therefore, the second information processing unit 205 includes the specified procedure “nursery school application” as the procedure information in the menu control information and outputs it to the terminal device 100.

  Returning to FIG. 11, when the first information processing unit 102 determines that the menu control information has been received from the server device 200 (step S210: YES), the first information processing unit 102 updates the menu area 42 based on the menu control information (step S211). In addition, as shown in FIG. 16, the first information processing unit 102 displays a procedure confirmation button Bt <b> 2 in the procedure area 41. As a result, the procedure “nursery school application” is displayed as a procedure purpose in preference to the classification name “resident registration” already displayed on the terminal device 100 or another procedure purpose “new acquisition”, etc. A confirmation button Bt2 is displayed.

  As shown in FIG. 11, when the process of step S211 is completed, the first information processing unit 102 then determines whether or not a procedure confirmation is detected (step S212). For example, as illustrated in FIG. 16, when the user F performs a selection operation of selecting the procedure purpose “nursery school application” with the finger FG and performs an operation of pressing the selection end button Bt1, the first information processing unit 102 It is determined that the operation is detected and the procedure confirmation is not detected (step S212: NO). In this case, the processing from step S207 to S211 is repeated.

  Therefore, the first information processing unit 102 transmits specific information to the server device 200 every time the user F performs a selection operation of selecting a procedure purpose with the finger FG and performs an operation of pressing the selection end button Bt1. Then, the second information processing unit 205 of the server device 200 transmits, to the terminal device 100, menu control information including the procedure “entrance” related to the selected procedure purpose (for example, “nursery school application”) as procedure information. As a result, the first information processing unit 102 updates the menu area 42. That is, as shown in FIG. 17, the procedure purpose “entrance” is displayed with priority over the classification name “resident registration” already displayed on the terminal device 100, another procedure purpose “new acquisition”, and the like.

  On the other hand, as shown in FIG. 17, when the user F performs an operation of pressing the procedure confirmation button Bt2 with the finger FG, the first information processing unit 102 detects the operation and determines that the procedure confirmation is detected ( Step S212: YES). Thereby, the first information processing unit 102 ends the process related to the procedure selection and executes the subsequent process.

  As the subsequent processing, for example, processing for transmitting information related to the procedure determined by the first information processing unit 102 to the server device 200 can be cited. In this case, the second information processing unit 205 generates history information to which the procedure status is given based on the information. The procedure status includes, for example, “before procedure”, “during procedure”, “procedure completion”, and the second information processing unit 205 assigns “before procedure” as the procedure status immediately after generation of history information. When the user F moves to each responsible window according to the determined procedure, the second information processing unit 205 updates the procedure status to “in process” at the stage where the procedure is requested at each responsible window. When processing is completed, the procedure status is updated to “procedure completed”. If the user F returns the terminal device 100 to the “general window” with the history information that has not been updated to “procedure completed” being the procedure status, and the staff M performs a return process at the window terminal 210, 2. The information processing unit 205 transmits a notification that there are uncompleted procedures remaining in the terminal device 100. When the first information processing unit 102 receives the notification, the first information processing unit 102 displays that fact on the display unit. The staff M can notify the user F of the display unit of the terminal device 100 and prompt the user to confirm the procedure that the user F has not noticed. That is, it is possible to support prevention of omissions in a plurality of procedures performed on the same day.

  As described above, the second information processing unit 205 included in the server device 200 receives the combination information according to the input to the terminal device 100 of the specific information specifying the user attribute, the procedure time, or the procedure purpose. The storage unit 204 is referred to, a combination that matches the input specific information is specified, and the procedure information regarding some or all of the procedures included in the specified combination is output to the terminal device 100. Thereby, when a user applies for a plurality of procedures on the same day, it becomes easy to notice a procedure that the user has not noticed. In particular, instead of using the correlation between procedures defined in advance by the government office, use the characteristics of the work of the government office that the specific procedures tend to concentrate at a specific time, and use the history of the processes that have actually been completed. Thus, the procedure information is notified to the user F. For this reason, it is possible to notify the user F of procedures that were not recognized on the side of the government office but are actually often performed on the same day.

  The preferred embodiments of the present invention have been described in detail above, but the present invention is not limited to the specific embodiments according to the present invention, and various modifications are possible within the scope of the gist of the present invention described in the claims.・ Change is possible. For example, in the above-described embodiment, the second information processing unit 205 uses the history information stored in the history information storage unit 201 to generate correlation information, and stores the correlation information in the combination information storage unit 204. explained.

  However, when the processing capability of the CPU is improved, the correlation information is generated using the history information when the second information processing unit 205 receives the specific information without using the combination information storage unit 204. Also good. In this case, the second information processing unit 205 outputs the procedure information included in the combination specified based on the generated correlation information in the menu control information. Thus, this embodiment may be a form in which the number of components included in the server device 200 is reduced by one. Furthermore, in the above-described embodiment, the second information processing unit 205 has been described as a reception unit, but the first information processing unit 102 may be the reception unit.

In addition, the following additional notes are disclosed regarding the above description.
(Supplementary note 1) A combination of user procedures corresponding to either user attributes, procedure time, or procedure purpose according to the input of specific information specifying the user attributes, procedure time, or procedure purpose A step of specifying a combination that matches the input specific information, and an output step of outputting procedure information relating to some or all of the procedures included in the specified combination And a procedure information notification program for causing a computer to execute.
(Additional remark 2) With reference to the 2nd memory | storage part which memorize | stored the historical information regarding the log | history of the process which completed the procedure, the 2nd procedure performed on the same day as the 1st procedure corresponding to the mutually same user identification information Generating a correlation information representing a correlation with the first procedure for each combination, and a storing step of storing the correlation information in the first storage unit in association with the combination. The notification program of the procedure information described in the supplementary note 1 as a feature.
(Supplementary note 3) Supplementary note 2 wherein the generation step excludes the correlation information from the generation target for the first procedure and the second procedure associated with the same specific user identification information. Procedure information notification program described in.
(Supplementary note 4) The procedure information notification program according to supplementary note 2 or 3, wherein the history information includes the user attribute, the procedure time, and the procedure purpose.
(Supplementary note 5) The input of the specific information is input to a terminal device lent to the user from a government office or a government office, and the output step outputs the procedure information to the terminal device. 5. The procedure information notification program according to any one of items 1 to 4.
(Supplementary note 6) The procedure information according to supplementary note 5, wherein the output step includes outputting the procedure information by including it in control information displayed in priority to the procedure purpose displayed on the terminal device. Notification program.
(Supplementary Note 7) Combination of user procedures corresponding to either user attributes, procedure timing, or procedure purpose according to the input of specific information specifying the user attributes, procedure timing, or procedure purpose A step of specifying a combination that matches the input specific information, an output step of outputting procedure information relating to a part or all of the procedures included in the specified combination, Procedure information notification method executed by the computer.
(Supplementary note 8) A user attribute or a procedure time or a terminal device that accepts input of specific information for specifying a procedure purpose, and a user attribute or a procedure time, or, depending on the input accepted by the terminal device , Referring to the first storage unit storing a combination of user procedures corresponding to any of the procedure purposes, identifying a combination that matches the input specific information, and a part included in the specified combination or And a server device for outputting procedure information relating to all procedures, and a procedure information notification system.
(Additional remark 9) The said server apparatus is performed on the same day as the 1st procedure corresponding to the mutually same user identification information with reference to the 2nd memory | storage part which memorize | stored the historical information regarding the history of the process which completed the procedure. The correlation information representing the correlation of the second procedure with the first procedure is generated for each combination, and the correlation information is stored in the first storage unit in association with the combination. 8. The procedure information notification system according to 8.
(Additional remark 10) The said server apparatus excludes the said correlation information from the production | generation object about the said 1st procedure and the said 2nd procedure which matched with the mutually same specific user identification information, The additional note 9 characterized by the above-mentioned. Procedure information notification system described in.
(Supplementary note 11) The procedure information notification system according to supplementary note 9 or 10, wherein the history information includes the user attribute, the procedure time, and the procedure purpose.
(Supplementary note 12) The input of the specific information is an input to the terminal device lent to the user from a government office or a public office, and the server device outputs the procedure information to the terminal device. The procedure information notification system according to any one of 8 to 11.
(Supplementary note 13) The procedure information according to Supplementary note 12, wherein the server device outputs the procedure information included in control information displayed in priority to the procedure purpose displayed on the terminal device. Notification system.
(Additional remark 14) In the reception processing method in the reception system, the processing request for the first application procedure is received, the history information of the processing request received in the past is referred to, the applicant information is common to each other, and the processing request A reception characterized in that a combination of a plurality of types of processing requests that are common to each other is specified, and a display that is included in the specified combination and prompts processing requests for procedures other than the first application procedure is output. Processing method.
(Supplementary Note 15) With reference to the reception unit that receives the processing request for the first application procedure and the history information of the processing request that the reception unit has received in the past, the applicant information is common to each other, and the processing request date Output means for specifying a combination of a plurality of types of processing requests that are common to each other and a display that is included in the combination specified by the specifying means and that prompts processing requests for procedures other than the first application procedure And a receiving system.

S Procedure Information Notification System 100 Terminal Device 101 Terminal Information Storage Unit 102 First Information Processing Unit 200 Server Device 201 History Information Storage Unit 202 Lending Information Storage Unit 203 Menu Information Storage Unit 204 Combination Information Storage Unit 205 Second Information Processing Unit

Claims (10)

The combination of the user's procedure corresponding to either the user attribute, the procedure time, or the procedure purpose is stored in accordance with the input of the specific information specifying the user attribute, the procedure time, or the procedure purpose. A specifying step of specifying a combination that matches the input specific information with reference to one storage unit;
An output step of outputting procedure information regarding some or all of the procedures included in the identified combination;
Procedure information notification program that causes a computer to execute The first of the second procedures performed on the same day as the first procedure associated with the same user identification information with reference to the second storage unit storing the history information relating to the history of the process that has completed the procedure A generating step for generating, for each combination, correlation information representing a correlation with the procedure of
A storage step of storing the correlation information in association with the combination in the first storage unit;
The procedural information notification program according to claim 1, further comprising:   3. The generation step according to claim 2, wherein the generation step excludes the correlation information from the generation target for the first procedure and the second procedure associated with the same specific user identification information. Procedure information notification program.   4. The procedure information notification program according to claim 2, wherein the history information includes the user attribute, the procedure time, and the procedure purpose. The input of the specific information is an input to a terminal device lent to the user from a government office or a government office,
The said output step outputs the said procedure information to the said terminal device, The notification program of the procedure information of any one of Claim 1 to 4 characterized by the above-mentioned.   6. The procedure information notification program according to claim 5, wherein the output step includes outputting the procedure information in control information to be displayed with priority over the procedure purpose displayed on the terminal device. . A memory that stores combinations of user procedures corresponding to either user attributes, procedure times, or procedure objectives in response to input of specific information for specifying user attributes, procedure times, or procedure objectives A specific step of identifying a combination that matches the input specific information with reference to
An output step of outputting procedure information regarding some or all of the procedures included in the identified combination;
Procedure information notification method executed by the computer. A terminal device that accepts input of specific information specifying a user attribute, a procedure time, or a procedure purpose;
According to the input received by the terminal device, the identification input by referring to a storage unit that stores a combination of the user's procedure corresponding to either the user attribute, the procedure time, or the procedure purpose A server device that identifies a combination that matches the information and outputs procedure information relating to some or all of the procedures included in the identified combination;
A notification system for procedural information. In the reception processing method in the reception system,
Accept processing requests for the first application procedure,
Refer to the history information of processing requests received in the past, identify the combination of multiple types of processing requests that have the same applicant information and the same processing request date,
Outputting a display included in the identified combination and prompting a processing request for a procedure other than the first application procedure;
An acceptance processing method characterized by the above. A receiving means for receiving a processing request for the first application procedure;
With reference to the history information of the processing requests received by the receiving unit in the past, the specifying unit for specifying a combination of a plurality of types of processing requests that has the same applicant information and the same processing request date,
An output means for outputting a display included in the combination specified by the specifying means and prompting a processing request for a procedure other than the first application procedure;
Having a reception system.

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