JP2017045220A - Management apparatus, management system, control method of management apparatus, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve work efficiency by use of an existing manual, or the like.SOLUTION: A management apparatus includes: a fault handling information database which connects to a network, and stores first fault handling information and tool configuration information, in association with each other; a data transmitting/receiving unit which acquires second fault handling information over the network; and a data input-output unit which searches the fault handling information database for first fault handling information corresponding to the second fault handling information, and extracts tool configuration information corresponding to the searched first fault handling information, as necessary tool information. The second fault handling information is information read from a second object attached to at least a part of a portable first object.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a management device, a management system, a management device control method, and a program.

  Maintenance work (hereinafter referred to as “workers”) is required depending on the content of work in equipment, IT (Information Technology) system (hereinafter referred to as “system”) failure recovery work, maintenance work, etc. Select appropriate tools. However, when a worker selects a tool or the like, it may be found that the worker has not brought the necessary tool at the site of the trouble handling. In that case, the worker goes to a tool storage place or the like to get a necessary tool, or substitutes another tool for work. As a result, when the worker does not bring the necessary tool, the work efficiency may be reduced and the scheduled work time may be exceeded.

  In Patent Document 1, an electronic manual having a work name, work procedure (work content), used parts / number of parts, used tools, etc. is provided for each manufacturing object in a cell production system manufacturing system. In addition, a technique for instructing an operator on a used part / number, a used tool, and the like is described.

JP 2007-164446 A

  It should be noted that the disclosure of the above prior art document is incorporated herein by reference. The following analysis has been made from the viewpoint of the present invention.

  As described above, when the worker does not bring the necessary tool, the work efficiency may be reduced and the scheduled work time may be exceeded. For this reason, workers are required to prepare necessary tools and bring them to the site for handling the failure before arriving at the site for handling the failure when performing a failure recovery operation of the device or system.

  In the technique described in Patent Document 1, it is necessary to create a dedicated electronic manual. In addition, the technique described in Patent Literature 1 is assumed to be used in a specific place such as in a product manufacturing factory, and its application range is limited.

  Therefore, an object of the present invention is to provide a management device, a management system, a management device control method, and a program that contribute to improving work efficiency by using an existing manual or the like.

According to a first aspect of the present invention, a management device is provided. The management device is connected to the network. The management apparatus further includes a failure handling information database that stores first failure handling information and tool configuration information in association with each other.
Furthermore, the management apparatus includes a data transmission / reception unit that acquires second failure handling information via a network. The second failure handling information is information read from the second object attached to at least a part of the first object that is a portable object.
Furthermore, the management device searches the first troubleshooting information database for the first troubleshooting information corresponding to the second troubleshooting information, and the tool corresponding to the retrieved first troubleshooting information. A data input / output unit that extracts configuration information as necessary tool information is provided.

According to a second aspect of the present invention, a management system is provided. The management system includes a management device including a failure handling information database that stores first failure handling information and tool configuration information in association with each other, and a client terminal connected to the management device via a network.
The client terminal includes an instruction information input unit that reads the second failure handling information from the second object attached to at least a part of the first object that is a portable object.
The client terminal further includes an instruction information transmission / reception unit that transmits the second failure handling information to the management apparatus via a network.
The management apparatus includes a data transmission / reception unit that receives second failure handling information from the client terminal via a network.
Furthermore, the management device searches the first troubleshooting information database for the first troubleshooting information corresponding to the second troubleshooting information, and the tool corresponding to the retrieved first troubleshooting information. A data input / output unit that extracts configuration information as necessary tool information is provided.

According to a third aspect of the present invention, a control method for a management apparatus is provided. The management device is connected to the network. The control method includes a step of storing first failure handling information and tool configuration information in association with each other.
Further, the control method includes a step of obtaining second failure handling information via a network. The second failure handling information is information read from the second object attached to at least a part of the first object that is a portable object.
Further, the control method includes a step of specifying the first failure handling information corresponding to the second failure handling information.
Furthermore, the control method includes a step of determining the tool configuration information corresponding to the specified first failure handling information as necessary tool information.
This method is linked to a specific machine called a management device that manages necessary tool information.

According to a fourth aspect of the present invention, there is provided a program that is executed by a computer that controls a management apparatus connected to a network. The program causes the computer to execute processing for storing the first failure handling information and the tool configuration information in association with each other.
Furthermore, the program acquires, via the network, a process for obtaining second failure handling information read from the second object attached to at least a part of the first object that is a portable object. Cause the computer to execute.
Further, the program causes the computer to execute processing for specifying the first failure handling information corresponding to the second failure handling information.
Further, the program causes the computer to execute a process of determining the tool configuration information corresponding to the identified first failure handling information as necessary tool information.
The program can be recorded on a computer-readable storage medium. The storage medium may be non-transient such as a semiconductor memory, a hard disk, a magnetic recording medium, an optical recording medium, or the like. The present invention can also be embodied as a computer program product.

  According to each aspect of the present invention, there are provided a management device, a management system, a management device control method, and a program that contribute to an improvement in work efficiency using an existing manual or the like.

It is a figure for demonstrating the outline | summary of one Embodiment. 1 is a block diagram illustrating an example of the overall configuration of a management system 100. FIG. 2 is a block diagram illustrating an example of an internal configuration of a client terminal 10. FIG. It is a block diagram which shows an example of an internal structure of the management apparatus 30 which concerns on 1st Embodiment. 5 is a diagram illustrating an example of information stored in a failure handling information database 3011. FIG. 5 is a diagram illustrating an example of information stored in a failure handling information database 3011. FIG. 5 is a diagram illustrating an example of information stored in a failure handling information database 3011. FIG. It is a figure which shows an example of the information memorize | stored in the tool set information database. It is a flowchart which shows an example of operation | movement of the management system 100 which concerns on 1st Embodiment. It is a block diagram which shows an example of an internal structure of the management apparatus 30a which concerns on 2nd Embodiment. It is a figure which shows an example of the information memorize | stored in the bringing tool information database 3013. FIG. It is a flowchart which shows an example of operation | movement of the management system 100 which concerns on 2nd Embodiment. It is a block diagram which shows an example of an internal structure of the management apparatus 30b which concerns on this embodiment. 5 is a diagram illustrating an example of information stored in a work schedule information database 3014. FIG. It is a figure which shows an example of the information memorize | stored in the tool set stock information database. 6 is a diagram illustrating an example of information stored in a tool inventory information database 3017. FIG. It is a figure which shows an example of a tool selection result. It is a flowchart which shows an example of the process which judges the presence or absence of an uncarrying tool. It is a flowchart which shows an example of the process which judges the presence or absence of the inventory of an uncarry tool. It is a flowchart which shows an example of the process which updates the tool set stock information on a work day. It is a flowchart which shows an example of the process which updates the tool stock information on a work day. It is a flowchart which shows an example of the process which updates work schedule information.

  First, an outline of an embodiment will be described with reference to FIG. Note that the reference numerals of the drawings attached to the outline are attached to the respective elements for convenience as an example for facilitating understanding, and the description of the outline is not intended to be any limitation.

  As described above, a management device that contributes to the improvement of work efficiency using an existing manual or the like is desired.

  Therefore, as an example, the management apparatus 1 shown in FIG. 1 is provided. The management device 1 is connected to a network and includes a failure handling information database 11, a data transmission / reception unit 12, and a data input / output unit 13.

  The failure handling information database 11 stores the first failure handling information 2 and the tool configuration information 3 in association with each other.

  Here, the failure handling information means information necessary for handling a failure of a device, a system, or the like. For example, the failure handling information may be information for identifying a manual in which a failure recovery method for a device or system is described. In the following description, a manual or the like that describes how to deal with a failure, such as a recovery method or repair method for a failure of a device or system, is simply referred to as a “manual”.

  Further, the fault handling information may be information for identifying a fault type or the like (hereinafter referred to as “fault handling item”) described in the manual. Alternatively, the fault handling information may be information for identifying a fault handling work (hereinafter referred to as “fault handling work”) described in the manual.

  In addition, in this document, a tool means a tool, a measuring instrument, a jig, or the like necessary for failure recovery work. Further, the tool may include members and consumables necessary for devices, systems, and the like. Here, the consumables include, for example, a tape to be attached for identifying devices and the like, a label having a writing portion for identifying wire rods, and the like.

  The tool configuration information 3 means information that associates the type of tool and / or the type of tool set, the number of tools of the type, and the number of tool sets of the type. In the following description, information on the type of tool and the number of the tools is referred to as “tool information”. In addition, information on a tool set (including a tool box) in which one or more types of tools are combined and the number of the tool sets is referred to as tool set information.

  That is, the failure handling information database 11 includes information necessary for handling a failure of a device, a system, etc. (that is, first failure handling information 2), a tool necessary for work for recovering the failure, and the like. The type and the number of the tools (that is, the tool configuration information 3) are stored in association with each other.

  The data transmission / reception unit 12 acquires the second failure handling information 4 via the network. Here, it is assumed that the second failure handling information 4 is information read from the second object 6 attached to at least a part of the first object 5 that is a portable object.

  For example, the failure handling information is a one-dimensional barcode, two-dimensional barcode, IC tag, etc. (the second object 6 described above) attached to at least a part of a manual or the like (corresponding to the first object 5 described above). It may be the information read from

  The data input / output unit 13 searches the failure handling information database 11 for the first failure handling information 2 corresponding to the second failure handling information 4, and the tool configuration corresponding to the searched first failure handling information 2 Information 3 is extracted as necessary tool information. That is, the tool configuration information 3 stored in the failure handling information database 11 is the type of tool necessary to deal with a failure of a device, system, etc., and the number of tools of the type (the above required tool information). .

  As described above, the management device 1 can use information read from a barcode or the like attached to a portable manual or the like as failure handling information. For this reason, an existing manual is attached by attaching a barcode or the like including failure handling information to an existing paper medium manual and registering tool configuration information such as a tool for failure recovery in the failure handling information database 11. Etc. to contribute to the easy identification of tools necessary for failure recovery. Therefore, the management apparatus 1 contributes to the improvement of work efficiency using the existing manual etc.

[First Embodiment]
The first embodiment will be described in more detail with reference to the drawings. In the following explanation,
Dealing with a failure of a device, system, etc. is expressed as “fault handling”. In the following description, information for identifying the type of tool is referred to as “tool name”. Information for identifying the type of tool set is referred to as “tool set name”. In the following description, a tool and / or a tool set is also referred to as a “tool or the like”.

  FIG. 2 is a block diagram illustrating an example of the overall configuration of the management system 100 according to the present embodiment. The management system 100 includes one or more client terminals 10 and a management apparatus 30 connected to the client terminals 10 via the network 20.

  The client terminal 10 is an information processing apparatus used by a maintenance engineer (hereinafter referred to as a worker) who deals with a failure of a device, a system, or the like. In the following description, a person who operates the client terminal 10 is also called a user. Further, as will be described later, the client terminal 10 has a function for reading a barcode (one-dimensional or two-dimensional), an IC (Integrated Circuit) tag, and the like. The client terminal 10 is a smartphone, a mobile phone, a tablet, a PDA (Personal Digital Assistant), or the like, and any details can be used as long as the functions described in this document can be realized.

  The network 20 is the Internet, an intranet, or the like. There are various methods for realizing the network 20, but the details are not limited. The system of the network 20 is different depending on the implementation form of the management system 100.

  The management device 30 is an information processing device that manages tool configuration information (corresponding to the necessary tool information described above) related to a tool necessary for dealing with a failure of a device, a system, or the like.

  Next, the client terminal 10 will be described in detail.

  FIG. 3 is a block diagram illustrating an example of an internal configuration of the client terminal 10. The client terminal 10 includes an instruction information input unit 101, an instruction information transmission / reception unit 102, an instruction information display unit 103, and a terminal control unit 104. FIG. 3 mainly describes modules related to the client terminal 10 according to the present embodiment.

  Each module of the client terminal 10 illustrated in FIG. 3 may be realized by a computer program that causes a computer constituting the client terminal 10 to execute each process using the hardware thereof.

  The instruction information input unit 101 inputs information (corresponding to the above-described failure handling information) necessary for handling a failure. The instruction information input unit 101 may accept information input by the user via a keyboard (not shown), a touch panel (not shown), or the like. Here, as described above, the failure handling information is the second object (that is, one-dimensional barcode, two-dimensional) attached to at least a part of the first object (that is, manual, etc.) that is portable. Bar code, IC tag, etc.).

  Therefore, the client terminal 10 preferably includes an imaging unit (not shown), an IC (Integrated Circuit) tag reader (not shown), and the like in order to read a one-dimensional barcode, a two-dimensional barcode, an IC tag, and the like. . Note that the client terminal 10 may be connected to a barcode reader and acquire an output value of the barcode reader.

  One-dimensional barcodes, two-dimensional barcodes, IC tags, etc. are manuals, types of failures described in manuals (hereinafter referred to as “fault handling items”), and troubleshooting measures described in fault handling items Information for identifying at least one of the following work (hereinafter referred to as “fault handling work”). For example, a one-dimensional barcode, a two-dimensional barcode, an IC tag, etc. may be attached to the cover of a manual. In addition, a one-dimensional barcode, a two-dimensional barcode, an IC tag, and the like may be attached to the location where the troubleshooting item is described. In addition, a one-dimensional barcode, a two-dimensional barcode, an IC tag, and the like may be attached to a location where the trouble handling work is described.

  In the following description, it is assumed that the failure handling information is information for identifying at least one of a manual, a troubleshooting item, and a troubleshooting operation. However, this is not intended to limit the fault handling information to information for identifying at least one of a manual, a fault handling item, and a fault handling work. The trouble handling information is not particularly limited as long as it is information necessary for dealing with a trouble of a device, a system, or the like.

  For example, when the client terminal 10 includes an imaging unit, the user captures a one-dimensional barcode or a two-dimensional barcode attached to at least a part of the manual with the imaging unit of the client terminal 10. In that case, the imaging unit acquires a captured image. Then, the instruction information input unit 101 performs predetermined image processing on the one-dimensional barcode or two-dimensional barcode image captured by the imaging unit, and from the one-dimensional barcode or two-dimensional barcode image. , Extract troubleshooting information.

  Alternatively, the client terminal 10 may include a laser beam emitting unit and a light receiving unit. In that case, the client terminal 10 may extract failure handling information from the one-dimensional barcode based on the reflected light of the laser beam. Specifically, it is assumed that the user brings the emitting unit closer to a one-dimensional barcode attached to a part of the manual. At that time, the emitting unit emits laser light so as to scan linearly. In that case, the light receiving unit receives the reflected light of the laser beam emitted from the emitting unit. Then, the instruction information input unit 101 identifies the failure handling information from the one-dimensional barcode based on the amount of reflected light.

  For example, when the client terminal 10 includes an IC tag reader, it is assumed that the user brings the IC tag reader closer to a distance within a predetermined range from an IC tag attached to a part of the manual. In that case, the instruction information input unit 101 acquires failure handling information based on the received signal of the IC tag reader. Specifically, the IC tag reader receives an output radio wave from the IC tag. Then, the instruction information input unit 101 performs predetermined signal processing on the radio waves received by the IC tag reader, and specifies failure handling information.

  Note that it is preferable that the two or more IC tags are arranged apart (separated) by a distance equal to or more than the minimum distance from the reading target allowed by the IC tag reader. This is because when two or more IC tags are arranged within a range that is less than the minimum distance from the reading target allowed by the IC tag reader, the radio waves from the two or more IC tags are received when the IC tag reader receives the radio waves. This is because there is a risk of interference. Some IC tag readers can simultaneously read two or more IC tags depending on the specifications of the IC tag. Here, it is assumed that the client terminal 10 includes an IC tag reader corresponding to a standard capable of reading two or more IC tags. It is assumed that there are two or more IC tag readers within the detection range of the IC tag reader. In that case, when the user brings the IC tag reader closer to the IC tag, the IC tag reader reads the information of the IC tag that is not to be read by the user together with the information of the IC tag to be read. Therefore, it is preferable that the two or more IC tags are arranged apart (separated) by a distance equal to or more than the minimum distance from the reading target allowed by the IC tag reader.

  The instruction information transmission / reception unit 102 transmits information acquired by the instruction information input unit 101 to the management apparatus 30 via the network 20. Specifically, the instruction information transmission / reception unit 102 transmits failure handling information to the management apparatus 30 via the network 20.

  In addition, the instruction information transmission / reception unit 102 receives necessary tool information from the management device 30 via the network 20.

  The instruction information display unit 103 includes a liquid crystal panel, an organic EL (Electro Luminescence) panel, and the like, and displays information so that the user can visually recognize the information. For example, necessary tool information transmitted from the management device 30 is displayed.

  The terminal control unit 104 controls each module shown in FIG. 3 and processing for operating the client terminal 10. The terminal control unit 104 may be realized by a CPU (Central Processing Unit) or may operate according to a computer program.

  Next, the management device 30 will be described in detail.

  FIG. 4 is a block diagram illustrating an example of the internal configuration of the management apparatus 30. The management device 30 includes a storage unit 301, a data transmission / reception unit 302, a data input / output unit 303, a data processing unit 304, and a management device control unit 305. The storage unit 301 stores a failure handling information database 3011 and a tool set information database 3012. FIG. 4 mainly describes modules related to the management apparatus 30 according to the present embodiment.

  Each module of the management apparatus 30 illustrated in FIG. 4 may be realized by a computer program that causes a computer that configures the management apparatus 30 to execute each process using the hardware.

  The storage unit 301 stores information necessary for the operation of the management apparatus 30. The storage unit 301 is realized by a magnetic disk device, an optical disk device, or a semiconductor memory. The semiconductor memory is, for example, an SSD (Solid State Drive), may use a flash memory, and may include a DRAM (Dynamic Random Access Memory).

  The failure handling information database 3011 stores failure handling information and tool configuration information in association with each other. Specifically, the failure handling information database 3011 stores information for identifying at least one of a manual, a failure handling item, and a failure handling work, and tool information and / or tool set information in association with each other.

  The tool set information database 3012 stores the type of tool set and information for identifying one or more tools constituting the type of tool set in association with each other.

  The data transmission / reception unit 302 acquires failure handling information via the network 20. Specifically, the data transmission / reception unit 302 receives failure handling information transmitted from the client terminal 10 via the network 20.

  The data input / output unit 303 extracts tool information and / or tool set information as necessary tool information from the failure handling information database 3011 using the failure handling information as a search key.

  The data processing unit 304 passes the necessary tool information extracted by the data input / output unit 303 to the data transmission / reception unit 302 as a tool selection result. The data transmitting / receiving unit 302 transmits the tool selection result to the client terminal 10 that is the transmission source of the troubleshooting information via the network 20.

  The management device control unit 305 controls each module shown in FIG. 4 and processing for operating the management device 30. The management device control unit 305 may be realized by a CPU (Central Processing Unit) or may operate according to a computer program.

  5 to 7 are diagrams showing information stored in the failure handling information database 3011 in a table format.

  FIG. 5 is a diagram showing a table in which information for identifying a manual is associated with tool information and / or tool set information. Specifically, FIG. 5 is a diagram illustrating a table in which a manual name, a tool name or a tool set name, and the number of tools or the number of tool sets are associated with each manual.

  For example, assume that the failure handling information database 3011 stores the table shown in FIG. Then, it is assumed that the instruction information input unit 101 of the client terminal 10 reads the manual name “manual P” from a barcode or the like indicating the manual name attached to the manual. In that case, the instruction information transmission / reception unit 102 of the client terminal 10 transmits the manual name “manual P” to the management apparatus 30 as failure handling information.

  The data input / output unit 303 of the management device 30 searches for necessary tool information from the failure handling information database 3011 using the manual name “manual P” as a search key. The data input / output unit 303 refers to the table shown in FIG. 5 and the necessary tool information corresponding to the manual name “manual P” is “tool A: 1, tool set b: 1, tool set a: 2”. , Tool B: 2 ”. Then, the data transmitting / receiving unit 302 replies to the client terminal 10 with necessary tool information for dealing with the failure described in the manual name “Manual P”.

  FIG. 6 is a diagram illustrating a table in which information for identifying a manual, information for identifying a failure handling item, and tool information and / or tool set information are associated with each other. Specifically, FIG. 6 is a diagram illustrating a table in which a manual name, a trouble handling item name, a tool name or a tool set name, and the number of tools or the number of tool sets are associated with each trouble handling item. It is.

  For example, it is assumed that the failure handling information database 3011 stores the table shown in FIG. Then, the instruction information input unit 101 of the client terminal 10 obtains the manual name “Manual P” from the bar code indicating the trouble handling item attached to the location of the trouble handling item “Fault K” of “Manual P”, And the failure handling item name “failure K” is read. In that case, the instruction information transmission / reception unit 102 of the client terminal 10 transmits the manual name “manual P” and the failure handling item name “failure K” to the management apparatus 30 as the failure handling information.

  The data input / output unit 303 of the management device 30 searches for necessary tool information from the failure handling information database 3011 using the manual name “manual P” and the failure handling item name “fault K” as search keys. The data input / output unit 303 refers to the table shown in FIG. 6, and the necessary tool information corresponding to the manual name “manual P” and the trouble handling item name “fault K” is “tool A: 1”, “tool” The set “b: 1” is specified. Then, the data transmitting / receiving unit 302 replies to the client terminal 10 with necessary tool information corresponding to the manual name “manual P” and the failure handling item name “failure K”.

  FIG. 7 shows a table in which information for identifying a manual, information for identifying a trouble handling item, information for identifying a trouble handling work, and tool information and / or tool set information are associated with each other. FIG. Specifically, FIG. 7 is a diagram illustrating a table in which a manual name, a troubleshooting item name, a tool name or a tool set name, and the number of tools or the number of tool sets are associated with each other for each troubleshooting operation. It is.

  For example, it is assumed that the failure handling information database 3011 stores the table shown in FIG. Then, the instruction information input unit 101 of the client terminal 10 obtains the manual name “manual P” from the bar code indicating the work name attached to the description portion of the trouble handling work “fault e” of “manual P”, and It is assumed that the trouble handling item name “fault K” and the trouble handling work name “work e” are read. In this case, the instruction information transmission / reception unit 102 of the client terminal 10 transmits “manual P”, the failure handling item name “failure K”, and the failure handling work name “work e” as the failure handling information to the management apparatus 30. To do. In that case, the management apparatus 30 refers to the table shown in FIG. 7 and replies that the necessary tool information is “tool A: 1 piece”.

  FIG. 8 is a diagram showing an example of information stored in the tool set information database 3012 in a table format. Specifically, FIG. 8 is a diagram illustrating a table in which tool set names, tool names included in each tool set, and the number of tools are associated with each other.

  For example, it is assumed that the tool set information database 3012 stores the table shown in FIG. Then, it is assumed that the data input / output unit 303 extracts tool set information from the failure handling information database 3011 as necessary tool information. In that case, the data input / output unit 303 may specify the name of the tool constituting the tool set and the number of the tools by referring to the table shown in FIG. Then, the data transmitting / receiving unit 302 may reply to the client terminal 10 with the tool set name, the name of the tool constituting the tool set, and the number of the tools as necessary tool information.

  Next, the operation of the management system 100 will be described in detail.

  FIG. 9 is a flowchart illustrating an example of the operation of the management system 100.

  In step S <b> 1, the client terminal 10 inquires the management device 30 about necessary tools. Specifically, when the instruction information input unit 101 reads the failure handling information from an IC tag or the like, the instruction information transmission / reception unit 102 transmits the failure handling information to the management device 30.

  In step S <b> 2, the management device 30 inquires of the failure handling information database 3011 about necessary tools. Specifically, when the data transmission / reception unit 302 receives failure handling information from the client terminal 10, the data input / output unit 303 uses the failure handling information as a search key to retrieve tool information and / or tools from the failure handling information database 3011. Search for set information.

  In step S3, the failure handling information database 3011 returns a necessary tool. Specifically, the failure handling information database 3011 extracts the tool information and / or tool set information as necessary tool information using the failure handling information as a search key, and sends a reply to the data input / output unit 303.

  In step S <b> 4, the management device 30 notifies the client terminal 10 of necessary tools. Specifically, the data processing unit 304 passes the necessary tool information acquired by the data input / output unit 303 to the data transmission / reception unit 302 as a tool selection result. Then, the data transmitter / receiver 302 transmits the tool selection result to the client terminal 10.

  When the instruction information transmission / reception unit 102 receives the tool selection result, the instruction information display unit 103 displays the tool selection result. Further, the client terminal 10 may execute a process for printing the tool selection result. There are various notification methods (output methods) of the tool selection result, but the details are not questioned.

[Modification 1]
As a first modification of the management system 100 according to the present embodiment, when there are two or more types of methods for dealing with a failure, the failure handling information database 3011 stores the failure handling information, work time, work difficulty level, and the like. And tool information and / or tool set information may be stored in association with each other. Then, the data input / output unit 303 extracts tool information and / or tool set information corresponding to the acquired failure handling information and satisfying predetermined conditions such as work time and work difficulty from the failure handling information database 3011. You may do it.

[Modification 2]
As a second modification of the management system 100 according to the present embodiment, when there are two or more types of methods for dealing with a failure, the failure handling information database 3011 stores the failure handling information, the troubleshooting method, and the method Tool information and / or tool set information necessary for the above may be stored in association with each other. Then, the data input / output unit 303 stores tool information and / or tool set information that can be used for a failure handling method exceeding a predetermined number among failure handling methods corresponding to the acquired failure handling information. You may extract from the countermeasure information database 3011. FIG.

[Modification 3]
As a third modification of the management system 100 according to the present embodiment, the management device 30 receives two or more pieces of trouble handling information and is included in the necessary tool information when the types of tools extracted as necessary tool information overlap. The necessary tool information may be notified to the client terminal 10 so that the types of tools do not overlap.

  As described above, in the management system 100 according to the present embodiment, the management apparatus 30 acquires information for identifying a manual for troubleshooting, items described in the manual, work contents described in the manual, and the like. In the management system 100 according to the present embodiment, the management device 30 acquires information related to the tool necessary for troubleshooting, based on information for identifying a manual or the like regarding troubleshooting. As a result, by using the management system 100 according to the present embodiment, when a failure occurs in a device, system, etc., an operator can easily grasp necessary tools, etc., using an existing manual or the like. . Therefore, the management system 100 according to the present embodiment contributes to preventing an operator from bringing a necessary tool to the site for handling the failure. Therefore, the management system 100 according to the present embodiment contributes to improvement of work efficiency by using an existing manual or the like.

[Second Embodiment]
Next, the second embodiment will be described in more detail with reference to the drawings.

  In the present embodiment, among the tools necessary for troubleshooting, a worker identifies and notifies a tool that has not been brought to the site where the troubleshooting is performed. In the description of the present embodiment, the description of the same part as the above embodiment is omitted. Further, in the description of the present embodiment, the same components as those of the above-described embodiment are denoted by the same reference numerals, and the description thereof is omitted. In the description of the present embodiment, the description of the same operational effects as those of the above-described embodiment is also omitted.

  An example of the overall configuration of the management system 100 according to the present embodiment is as shown in FIG. An example of the internal configuration of the client terminal 10 according to the present embodiment is as shown in FIG.

  FIG. 10 is a block diagram illustrating an example of an internal configuration of the management apparatus 30a according to the present embodiment. The difference between the management device 30a shown in FIG. 10 and the management device 30 shown in FIG. 4 is that the management device 30a includes a bringing tool information database 3013.

  First, the client terminal 10 according to the present embodiment will be described in detail.

  The instruction information input unit 101 according to the present embodiment acquires information (hereinafter referred to as personal identification information) for identifying a worker. For example, the instruction information input unit 101 may acquire personal identification information via a keyboard (not shown), a touch panel (not shown), or the like. The personal identification information is not particularly limited as long as it is information that can identify the worker, such as the name of the worker and a number assigned to each worker.

  The instruction information transmission / reception unit 102 according to the present embodiment transmits the personal identification information acquired by the instruction information input unit 101 and the failure handling information to the management device 30a via the network 20.

  Next, the management device 30a according to the present embodiment will be described in detail.

  The bringing tool information database 3013 stores personal identification information and bringing tool information in association with each other. Here, the tool information to be brought in refers to the type of tool and / or the type of tool set, and the number of the tool and / or the number of the tool set, which the worker specified by the personal identification information brings to the site for troubleshooting. It is information about. Here, it is assumed that the tool configuration information regarding the tools and the like that each worker brings to the site for handling the failure is registered in advance in the bringing tool information database 3013.

  The data transmission / reception unit 302 according to the present embodiment acquires personal identification information and failure handling information via the network 20.

  The data input / output unit 303 according to the present embodiment extracts bringing tool information from the bringing tool information database 3013 using the personal identification information acquired by the data transmitting / receiving unit 302 as a search key. Further, as described above, the data input / output unit 303 extracts the tool configuration information from the failure handling information database 3011 as necessary tool information using the troubleshooting information as a search key.

  The data processing unit 304 according to the present embodiment calculates unbred tool information based on the difference between the brought tool information and the necessary tool information. Here, the tool information that is not brought in is tool information and / or tool set information of a tool that is necessary for handling the failure but is not scheduled to be brought to the site where the worker handles the failure. That is, the data processing unit 304 determines whether the worker has not brought the tool based on the type of the tool that the worker plans to bring, the number of the tool, the type of the necessary tool, and the number of the tool. The types of tools and the like and the number of such tools are acquired.

  When the data processing unit 304 calculates the unbred tool information, the data transmission / reception unit 302 transmits the unbred tool information to the client terminal 10 that is the transmission source of the personal identification information. In addition, the data transmission / reception unit 302 may notify the client terminal 10 of excess or deficiency of tools brought by the worker with respect to tools necessary for troubleshooting.

  When the client terminal 10 receives unbred tool information from the management device 30a, the instruction information display unit 103 presents the unbred tool information to the user by displaying the unbred tool information.

  FIG. 11 is a diagram showing an example of information stored in the bringing tool information database 3013 in a table format. Specifically, FIG. 11 is a diagram illustrating a table in which worker names, tool names or tool set names, and the number of tools or the number of tool sets are associated with each other.

  For example, it is assumed that the brought tool information database 3013 stores the table shown in FIG. Further, it is assumed that the failure handling information database 3011 stores the information shown in FIG. Then, it is assumed that the data transmission / reception unit 302 has acquired the manual name “manual P” as failure handling information. In this case, the data input / output unit 303 extracts necessary tool information from the failure handling information database 3011 using the manual name “manual P” as a search key. Specifically, the data input / output unit 303 refers to the table shown in FIG. 5 and the necessary tool information corresponding to the manual name “manual P” is “tool A: one, tool set b: one, tool It is specified that “set a: 2 pieces, tool B: 2 pieces”.

  Furthermore, it is assumed that the data transmitting / receiving unit 302 has acquired the worker name “worker X” as the personal identification information. In this case, the data input / output unit 303 extracts bringing tool information from the bringing tool information database 3013 using the worker name “worker X” as a search key. Specifically, the data input / output unit 303 refers to the table shown in FIG. 11, and the tool information and tool set information that the “worker X” plans to bring are “tool A: 1 tool set a: 2 ”is specified. Note that, as described above, it is assumed that the tool configuration information related to the tools and the like that each worker intends to bring to the site for troubleshooting is registered in the bringing tool information database 3013 in advance.

  Then, the data processing unit 304 compares the necessary tool information with the brought tool information, and calculates unbred tool information. Here, as described above, when the data input / output unit 303 refers to the table shown in FIG. 5, the necessary tool information corresponding to the manual name “manual P” is “tool A: 1, tool set b: 1. ”, Tool set a: 2 pieces, tool B: 2 pieces”. Therefore, when the “worker X” deals with the failure described in the “manual P”, the data processing unit 304 indicates that the “owner's X” tool is “tool set b: 1 tool B: It is calculated to be “two”.

  Next, the operation of the management system 100 according to the present embodiment will be described.

  FIG. 12 is a flowchart illustrating an example of the operation of the management system 100 according to the present embodiment. Steps S11 to S13 shown in FIG. 12 are the same as steps S1 to S3 shown in FIG.

  When the data transmission / reception unit 302 receives the personal identification information from the client terminal 10, the data input / output unit 303 inquires the bringing tool information database 3013 about the bringing tool (step S14). Specifically, the data input / output unit 303 searches for brought tool information from the brought tool information database 3013 using the personal identification information as a search key.

  In step S <b> 15, the bringing tool information database 3013 returns the bringing tool to the data input / output unit 303. Specifically, the bringing tool information database 3013 extracts the tool configuration information as bringing tool information using the personal identification information as a search key, and replies to the data input / output unit 303.

  In step S16, the data processing unit 304 compares the necessary tool information with the brought tool information. Specifically, the data processing unit 304 compares the necessary tool information extracted from the failure handling information database 3011 with the bringing tool information extracted from the bringing tool information database 3013.

  In step S17, the data processing unit 304 calculates unbred tool information. Specifically, the data processing unit 304 calculates a difference between necessary tool information and brought tool information. Then, the data processing unit 304 calculates the type of tool and the number of the tools that are included in the necessary tool information but not included in the brought-in tool information as un- brought-in tool information.

  In step S <b> 18, the data transmission / reception unit 302 notifies the client terminal 10 of the tool information that has not been brought. When the instruction information transmitting / receiving unit 102 receives unbred tool information from the management device 30a, the instruction information display unit 103 displays the received unbred tool information.

  The data processing unit 304 may calculate tool configuration information (hereinafter referred to as excess tool information) that is included in the brought tool information but not included in the necessary tool information. Excess tool information means an unnecessary tool or the like that an operator brings to the site for troubleshooting.

  Then, the data transmission / reception unit 302 may notify the client terminal 10 of excess tool information. When the instruction information transmitting / receiving unit 102 receives excess tool information from the management device 30a, the instruction information display unit 103 may display the received excess tool information.

[Modification 1]
As a first modification of the management system 100 according to the present embodiment, the management device 30a may notify the client terminal 10 of a tool set including an unbred tool. Specifically, when the data input / output unit 303 extracts unbred tool information from the bring tool information database 3013, the tool is configured to refer to the tool set information database 3012 and satisfy the type of the bring tool and the number of the tools. Is identified.

[Modification 2]
As a second modification of the management system 100 according to the present embodiment, when two or more failure handling operations are necessary for one failure, the failure handling information database 3011 is necessary for one failure. Two or more troubleshooting operations are combined and stored as troubleshooting information. Further, the failure handling information database 3011 stores each failure handling work and tool configuration information in association with each other. Then, the data input / output unit 303 acquires tool configuration information corresponding to each failure handling information in two or more necessary troubleshooting operations.

[Modification 3]
If there are two or more devices and two or more systems that are the targets of failure handling, the data processing unit 304 brings the maximum number of necessary tools for each tool type and the operator brings The number of tools brought in may be compared with the number of tools.

  As described above, in the management system 100 according to the present embodiment, the management device 30a compares the tools scheduled to be brought by the worker with the tools necessary for the work and provides information on the tools that are not brought in. Present. As a result, by using the management system 100 according to the present embodiment, the worker can grasp in advance the tools and the like that he / she does not bring before going to the site for handling the failure. Therefore, the management system 100 according to the present embodiment further contributes to the improvement of work efficiency by using an existing manual or the like.

[Third Embodiment]
Next, the third embodiment will be described in more detail with reference to the drawings.

  This embodiment is a form which manages the stock of the tool on a work day. In the description of the present embodiment, the description of the same part as the above embodiment is omitted. Further, in the description of the present embodiment, the same components as those of the above-described embodiment are denoted by the same reference numerals, and the description thereof is omitted. In the description of the present embodiment, the description of the same operational effects as those of the above-described embodiment is also omitted.

  An example of the overall configuration of the management system 100 according to the present embodiment is as shown in FIG. An example of the internal configuration of the client terminal 10 according to the present embodiment is as shown in FIG.

  FIG. 13 is a block diagram illustrating an example of an internal configuration of the management apparatus 30b according to the present embodiment. 13 is different from the management apparatus 30a shown in FIG. 10 in that the management apparatus 30b shown in FIG. 13 includes a work schedule information database 3014 and an inventory information database 3015. It is.

  First, the client terminal 10 according to the present embodiment will be described in detail. In the following description, information related to the scheduled work date for handling a failure, and the date on which a worker needs a tool, is referred to as “date information”. Further, in the following description, the missing tool means a tool that is necessary for work and is not in stock. In the following description, the missing tool set means a tool set that includes tools necessary for work and is out of stock. In the following description, the tool configuration information of the missing tool and the tool configuration information of the missing tool set are referred to as “missing tool information”.

  The instruction information input unit 101 according to the present embodiment acquires date information. For example, the instruction information input unit 101 may acquire date information via a keyboard (not shown), a touch panel (not shown), or the like.

  The instruction information transmission / reception unit 102 according to the present embodiment transmits the date information acquired by the instruction information input unit 101, the individual identification information, and the failure handling information to the management device 30 b via the network 20.

  Next, the management device 30b according to the present embodiment will be described in detail.

  The work schedule information database 3014 stores work schedule information. The work schedule information is information in which personal identification information, date information, and arrangement completion tool information are associated with each other. Therefore, the work schedule information database 3014 stores information that associates the individual identification information, date information, and arrangement completion tool information. Here, the arrangement completion tool information is tool configuration information indicating whether or not the arrangement for procurement has been completed for the insufficient tool.

  The stock information database 3015 stores tool configuration information and stock information in association with each other. The inventory information is information regarding the number of tools in stock. Specifically, the stock information database 3015 includes a tool set stock information database 3016 and a tool stock information database 3017.

  The tool set stock information database 3016 stores the type of tool set and the number of stocks of each type of tool set in association with each other. The tool stock information database 3017 stores the types of tools and the number of stocks of tools of each type in association with each other.

  The data transmission / reception unit 302 according to the present embodiment acquires date information, personal identification information, and failure handling information via the network 20.

  The data input / output unit 303 according to the present embodiment extracts arrangement completion tool information from the work schedule information database 3014 using the personal identification information and date information as search keys. Further, the data input / output unit 303 extracts inventory information from the inventory information database 3015 using the tool configuration information as a search key.

  Further, as described above, the data input / output unit 303 extracts bringing tool information from the bringing tool information database 3013 using the personal identification information as a search key. Further, as described above, the data input / output unit 303 extracts the tool configuration information from the failure handling information database 3011 as necessary tool information using the troubleshooting information as a search key. Then, the data processing unit 304 according to the present embodiment calculates unbred tool information based on the difference between the brought tool information and the necessary tool information.

  Furthermore, the data processing unit 304 according to the present embodiment calculates the presence / absence of an unbred tool based on unbred tool information, arrangement completion tool information, and inventory information.

  Further, the data processing unit 304 updates the inventory information stored in the inventory information database 3015 based on the necessary tool information. Specifically, since the tool corresponding to the necessary tool information is a tool that is scheduled to be used, it is a tool that is carried out of stock. Therefore, the data processing unit 304 updates the inventory information by removing the tool corresponding to the necessary tool information from the inventory information. That is, the data processing unit 304 updates the stock information to the type of tool after the tool corresponding to the necessary tool information is subtracted from the stock information and the number of the tool.

  Further, the data processing unit 304 calculates a missing tool based on the unbred tool information, the arranged tool information, and the inventory information, and arranges or notifies the missing tool. Specifically, the data processing unit 304 notifies the missing tool information regarding the missing tool, the date information on which the tool is insufficient, the location where the tool is insufficient, and the like.

  For example, when arranging missing tools, the data processing unit 304 sends an e-mail or the like to the parts center so that the tools are prepared in the parts center that stocks the parts necessary for troubleshooting. Also good. Alternatively, the data processing unit 304 may transmit necessary tool information and missing tool information to a predetermined location such as a worker's standby base.

  In addition, the data processing unit 304, when there is at least one work that can change the scheduled work date and time among one or two or more work that lacks tools or the like necessary for dealing with the trouble, The scheduled date and time may be changed. In that case, the data input / output unit 303 registers the changed scheduled work date and time in the scheduled work information database 3014.

  For example, a work whose scheduled work date and time can be changed is a work or the like in a maintenance contract for devices, systems, etc., for which it is determined that the work for the failure should be performed within a predetermined time from the point of failure occurrence. In that case, the data processing unit 304 may advance or postpone the scheduled work date and time within the time permitted by the maintenance contract.

  Furthermore, the data processing unit 304 outputs at least one of necessary tool information, unbred tool information, arrangement completion tool information, and insufficient tool information as a tool selection result.

  FIG. 14 is a diagram illustrating an example of information stored in the work schedule information database 3014 in a table format. Specifically, FIG. 14 shows a work date, a worker name, a manual name, a trouble handling item name, an arrangement completion tool name or a tool set name, an arrangement completion tool number or an arrangement completion tool set. It is a figure which shows the table which matched these numbers.

  As shown in FIG. 14, by associating the worker name, the troubleshooting information, and the arrangement information of the completed tool, whether or not the arrangement of the tool has been completed even if there is an unbrought tool or the like. Can be easily managed by the management apparatus 30.

  FIG. 15 is a diagram illustrating an example of information stored in the tool set stock information database 3016 in a table format. Specifically, FIG. 15 is a diagram illustrating a table in which types of tool sets in stock are associated with the number of tool sets of the type.

  FIG. 16 is a diagram showing an example of information stored in the tool inventory information database 3017 in a table format. Specifically, FIG. 16 is a diagram illustrating a table in which the types of tools in stock are associated with the number of tools of the type.

  FIG. 17 is a diagram illustrating an example of a tool selection result in a table format. FIG. 17 shows, in table format, the work date, the worker name, the manual name, the trouble handling item name, the tool name or tool set name of the completed arrangement tool, the number of tools of the type or the number of tool sets It is a figure which shows the table which matched. The data processing unit 304 may generate a table as shown in FIG. 17 as the tool selection result. Then, the data transmitting / receiving unit 302 may transmit the table generated by the data processing unit 304 to the client terminal 10 as a tool selection result.

  Next, the operation of the management system 100 according to the present embodiment will be described in detail.

  FIG. 18 is a flowchart illustrating an example of a process for determining the presence / absence of a tool not brought in. Steps S101 to S107 shown in FIG. 18 are the same as steps S11 to S17 shown in FIG.

  It is assumed that the data processing unit 304 calculates the tool information that has not been brought (step S107). In that case, in step S108, the data processing unit 304 determines whether or not there is a tool that has not been brought. When there is an unbridged tool (Yes branch in step S108), the process proceeds to step S121 shown in FIG. If there is no tool to bring (No branch in step S108), the process proceeds to step S181 shown in FIG.

  FIG. 19 is a flowchart illustrating an example of a process for determining whether there is an inventory of unbred tools.

  In step S <b> 121, the data input / output unit 303 inquires the work schedule information database 3014 about an arrangement completion tool on the work day. Specifically, the data input / output unit 303 searches for the arrangement completion tool information from the work schedule information database 3014 using the personal identification information and date information as search keys.

  In step S122, the work schedule information database 3014 returns the arrangement completion tool on the work day to the data input / output unit 303. Specifically, the work schedule information database 3014 extracts the arrangement completion tool information using the personal identification information and the date information as search keys, and replies to the data input / output unit 303.

  In step S123, the data input / output unit 303 inquires of the tool set stock information database 3016 about the stock of the tool set. Specifically, the data input / output unit 303 searches the tool set inventory information database 3016 for tool set information including unbred tools, using unbred tool information as a search key.

  In step S124, the tool set stock information database 3016 answers the tool set stock. Specifically, the tool set stock information database 3016 extracts the tool set information including the unbred tools using the unbred tool information as a search key, and replies to the data input / output unit 303.

  In step S125, the data input / output unit 303 inquires of the tool stock information database 3017 about tool stock. Specifically, the data input / output unit 303 searches for tool information from the tool inventory information database 3017 using unbred tool information as a search key.

  In step S126, the tool inventory information database 3017 extracts the tool information using the unbred tool information as a search key, and returns the tool information to the data input / output unit 303.

  In step S127, the data processing unit 304 calculates the work day inventory. Specifically, the data processing unit 304 is based on the arrangement completion tool information acquired in the process of step S122, the tool set information acquired in the process of step S124, and the tool information acquired in the process of step S126. The tool set inventory on the work day and the tool inventory on the work day are calculated. In the following description, the stock tool set information is referred to as “tool set stock information”. In the following description, the stock tool information is referred to as “tool stock information”. In the following description, the tool set stock on the work day and the tool stock on the work day are also expressed as “work day stock”.

  In step S128, the data processing unit 304 compares the tool that has not been brought with the inventory on the work day. Specifically, the data processing unit 304 calculates a tool that can be allocated to the worker based on the tool information that has not been brought, the tool set inventory information on the work day, and the tool inventory information on the work day. And it changes to step S141 shown in FIG. Note that the allocation means that the number of tools and / or the number of tool sets to be used is subtracted in advance from the number of prepared tools and / or the number of tool sets.

  FIG. 20 is a flowchart illustrating an example of a process for updating tool set inventory information on a work day.

  In step S141, the data processing unit 304 determines whether the comparison target in the process of step S128 is a tool set. When the comparison target is a tool set (Yes branch in step S141), the process proceeds to step S142. On the other hand, when the comparison target is not a tool set (No branch in step S141), the process proceeds to step S161 shown in FIG.

  In step S142, the data processing unit 304 determines whether or not the tool set is in stock. If the tool set is in stock (Yes branch in step S142), the process proceeds to step S147. On the other hand, if the tool set is not in stock (No branch in step S142), the data processing unit 304 executes a tool set arrangement process (step S143). And it changes to step S144.

  For example, the data processing unit 304 may execute a process for newly ordering a tool set. Alternatively, the data processing unit 304 may execute processing for renting a tool set from a rental agent. Alternatively, the data processing unit 304 may execute a process for borrowing a tool set from a worker other than the target worker or a base different from the base to which the target worker belongs. Alternatively, the data processing unit 304 may transmit a message or the like instructing the arrangement of the tool set to the client terminal 10 via the data transmission / reception unit 302.

  In step S144, the data input / output unit 303 requests the tool set inventory information database 3016 to update the number of tool sets in stock. Specifically, the data input / output unit 303 adds the type of tool set and the number of tool sets of the type arranged in the process of step S143 to the information stored in the tool set inventory information database 3016. In addition, an instruction is transmitted to the tool set stock information database 3016.

  In step S145, the tool set stock information database 3016 updates the number of tool set stocks requested to be updated. Specifically, the tool set stock information database 3016 adds the type of the designated tool set and the number of tool sets of the type to the information stored in the tool set stock information database 3016. In step S146, the tool set stock information database 3016 returns an update completion message to the data input / output unit 303.

  In step S147, the data processing unit 304 executes an allocation process. In step S148, the data processing unit 304 updates the tool set inventory information on the work day. Specifically, the data processing unit 304 subtracts the tool set arranged in step S143 from the tool set inventory information on the work day. And it changes to step S161 shown in FIG.

  FIG. 21 is a flowchart illustrating an example of processing for updating tool stock information on a work day.

  In step S161, the data processing unit 304 determines whether there is a tool in stock. If there is a stock of tools (Yes branch in step S161), the process proceeds to step S170. On the other hand, when there is no tool stock (No branch in step S161), the process proceeds to step S162.

  In step S162, the data input / output unit 303 inquires of the tool set information database 3012 about the tool set information. Specifically, there is a possibility that the tool included in the tool set can be used even when the tool is not in stock. Therefore, the data input / output unit 303 searches for a tool set including the tool by using a tool not in stock as a search key.

  In step S163, the tool set information database 3012 returns the tool set information to the data input / output unit 303. Specifically, the tool set information database 3012 extracts the tool set information of the tool set including the tool based on the tool information of the tool that is not in stock, and replies to the data input / output unit 303.

  In step S164, the data processing unit 304 calculates the tool stock information on the work day based on the tool set information and the work day stock. Specifically, the data processing unit 304 performs work based on the tool set inventory information calculated in the process of step S127 and the tool information constituting the tool set, which is answered in the process of step S163. Calculate tool inventory information for the day.

  In step S165, the data processing unit 304 determines whether there is a tool in stock. Here, the tool inventory means the type of tool that satisfies the tool information included in the tool information that is not included in the tool inventory that constitutes the tool set, and the number of tools of that type. Specifically, whether or not there is a tool stock based on the tool stock information on the working day calculated in the process of step S164 and the unbred tool information calculated in the process of step S107 shown in FIG. Is determined by the data processing unit 304.

  If there is a stock of tools (Yes branch in step S165), the process proceeds to step S170. On the other hand, when there is no tool stock (No branch in step S165), the data processing unit 304 executes a tool arrangement process (step S166). And it changes to step S167. Since the tool arrangement process is the same as the above-described tool set arrangement process, detailed description thereof is omitted.

  In step S167, the data input / output unit 303 requests the tool stock information database 3017 to update the tool stock quantity. Specifically, the data input / output unit 303 adds the tool configuration information of the tool arranged in step S166 to the information stored in the tool inventory information database 3017 so as to add to the tool inventory information database 3017. Send instructions.

  In step S168, the tool stock information database 3017 updates the number of tool stocks requested to be updated. Specifically, the tool inventory information database 3017 adds the tool configuration information of the designated tool to the information stored in the tool inventory information database 3017. In step S169, the tool inventory information database 3017 returns an update completion message to the data input / output unit 303.

  In step S170, a tool allocation process is executed. Specifically, the data processing unit 304 subtracts the tool arranged in step S166 from the tool inventory information on the work day. And it changes to step S181 shown in FIG.

  FIG. 22 is a flowchart illustrating an example of processing for updating work schedule information.

  In step S181, the data processing unit 304 creates work schedule information. Specifically, the data processing unit 304 is based on at least one of the tool set inventory information after the allocation process and the tool inventory information after the allocation process, the date information, the personal identification information, the troubleshooting information, and the tool arrangement completion information. To create work schedule information.

  In step S182, the data input / output unit 303 requests the work schedule information database 3014 to add work schedule information. Specifically, the data input / output unit 303 instructs the work schedule information database 3014 to add the work schedule information created in step S181 to the work schedule information database 3014. Note that the work schedule information is information that associates personal identification information, date information, and arrangement completion tool information as described above.

  In step S183, the work schedule information database 3014 adds work schedule information. Specifically, the work schedule information database 3014 adds the instructed work schedule information to information stored in the work schedule information database 3014. In step S 184, the work schedule information database 3014 replies to the data input / output unit 303 that work schedule information has been added.

  In step S185, the data processing unit 304 issues a tool selection result. Specifically, the data processing unit 304 creates information including at least one of necessary tool information, unbred tool information, arrangement completion tool information, and insufficient tool information as a tool selection result. Furthermore, the tool selection result may be configured to include at least one of date information, personal identification information, troubleshooting information, and bringing tool information.

  Then, the data transmitter / receiver 302 transmits the tool selection result to the client terminal 10. In step S186, the client terminal 10 displays the tool selection result. In addition, the client terminal 10 should just output a tool selection result so that a user can recognize, and the detail is not ask | required about the output method of a tool selection result.

  As described above, in the management system 100 according to the present embodiment, the management device 30b determines whether or not there is a stock of tools or the like necessary for troubleshooting on the work day. In the management system 100 according to the present embodiment, when there is no stock of necessary tools or the like, the management device 30b notifies the user to arrange for tools or the like that are not in stock. As a result, by using the management system 100 according to the present embodiment, an operator or the like can arrange necessary tools and the like in advance before going to the site for handling the failure. Therefore, the management system 100 according to the present embodiment further contributes to the improvement of work efficiency by using an existing manual or the like.

  A part or all of the above-described embodiment can be described as in the following supplementary notes, but is not limited thereto.

  (Additional remark 1) It is as the management apparatus which concerns on a said 1st viewpoint.

  (Additional remark 2) It is further provided with the bringing tool information database which matches and memorize | stores personal identification information and bringing tool information, The said data transmission / reception part acquires personal identification information via a network, The said data input / output The unit obtains the tool information database from the bringing tool information database using the personal identification information acquired by the data transmitting / receiving unit as a search key, and the data processing unit extracts the data input / output unit. The management device according to appendix 1, wherein unmanaged tool information is calculated based on a difference between brought tool information and the necessary tool information.

  (Additional remark 3) The work schedule information database which matches and memorize | stores the said personal specific information, date information, and arrangement completion tool information, tool structure information, and the inventory information database which memorize | stores inventory information in correlation The data transmission / reception unit acquires the date information via a network, and the data input / output unit uses the personal identification information and the date information as search keys to search the work schedule information database. The arrangement completion tool information is extracted from the inventory information database, using the tool configuration information as a search key, and the inventory information is extracted from the inventory information database. The management device according to attachment 2, wherein the presence / absence of an unbrought tool is calculated based on the arrangement completion tool information and the inventory information extracted by.

  (Supplementary Note 4) The data processing unit changes the scheduled work date / time of the work when there is at least one work that can change the scheduled work date / time among one or two or more works where the necessary tools are insufficient. The management device according to attachment 3, wherein the data input / output unit registers the changed work scheduled date and time in the work schedule information database.

  (Supplementary Note 5) The data processing unit calculates a shortage tool based on the unbred tool information, the arrangement completion tool information extracted by the data input / output unit, and the inventory information, and arranges the shortage tool. Or the management apparatus of Additional remark 3 or 4 which notifies a missing tool.

  (Supplementary note 6) The management device according to supplementary note 5, wherein the data processing unit notifies the shortage tool information regarding the shortage tool, the date information about shortage of the tool, and the location where the shortage of the tool occurs.

  (Additional remark 7) A data processing part outputs at least any one of the said unimported tool information, the said insufficient tool information, the said required tool information which the said data input / output part extracts, and the said arrangement completion tool information as a tool selection result The management apparatus according to appendix 6.

  (Additional remark 8) It is as the management system which concerns on the said 2nd viewpoint.

  (Additional remark 9) It is as the control method of the management apparatus which concerns on the said 3rd viewpoint.

  (Appendix 10) Acquiring personal tool information based on personal identification information and bringing tool information in association with each other, acquiring personal identification information via a network, and personal identification information The control method of the management apparatus of Claim 9 including the process to calculate, and the process of calculating unbridging tool information based on the difference of the said bringing tool information and the said required tool information.

  (Supplementary Note 11) A step of storing the personal identification information, date information, and arrangement completion tool information in association with each other, a step of storing tool configuration information and inventory information in association with each other, via a network, Obtaining the date information; obtaining the arrangement completion tool information based on the personal identification information; and the date information; obtaining the inventory information based on the tool configuration information; The control method of the management apparatus of Claim 10 including the process of calculating the presence or absence of an uncarrying tool based on the said uncarrying tool information, the said arrangement completion tool information, and the said inventory information.

  (Supplementary note 12) Among the one or two or more works where the necessary tools are insufficient, when there is at least one work that can change the work scheduled date and time, the process is changed to change the work scheduled date and time of the work. The management method according to claim 11, further comprising: registering the scheduled work date and time in the scheduled work information database.

  (Additional remark 13) The process of calculating a shortage tool based on the said non-bringing tool information, the said arrangement completion tool information, and the said inventory information, The process of arranging the said shortage tool, or notifying a shortage tool is included. The control method of the management apparatus of Additional remark 11 or 12.

  (Additional remark 14) The control method of the management apparatus of Additional remark 13 which notifies the shortage tool information regarding the said shortage tool, the date information on which a shortage of a tool, and the place where a shortage of tools is notified in the process of notifying the said shortage tool.

  (Additional remark 15) The process which outputs at least any one of the said unimported tool information, the said insufficient tool information, the said required tool information which the said data input / output part extracts, and the said arrangement completion tool information as a tool selection result, The control method of the management apparatus according to appendix 14.

  (Additional remark 16) It is as the program concerning the said 4th viewpoint.

  (Supplementary Note 17) Processing for storing personal identification information and bringing tool information in association with each other, processing for acquiring personal identification information via a network, and acquiring the bringing tool information based on the personal identification information The program according to appendix 16, wherein the computer is caused to execute a process to perform and a process to calculate unbred tool information based on a difference between the brought tool information and the necessary tool information.

  (Additional remark 18) The process which matches and memorize | stores the said personal specific information, date information, and arrangement completion tool information, the tool structure information, and stock | storing information in correlation, The network, A process of acquiring the date information; a process of acquiring the arrangement completion tool information based on the personal identification information; and the date information; a process of acquiring the inventory information based on the tool configuration information; The program according to appendix 17, wherein the computer executes processing for calculating presence / absence of an unbred tool based on the unbred tool information, the arrangement completion tool information, and the inventory information.

  (Supplementary note 19) When there is at least one work that can change the scheduled work date and time among one or two or more works for which necessary tools are insufficient, a change is made to the process for changing the scheduled work date and time of the work. The program according to appendix 18, which causes the computer to execute a process of registering the scheduled work date and time in the scheduled work information database.

  (Supplementary Note 20) Based on the unbred tool information, the arrangement completion tool information, and the inventory information, a process of calculating a shortage tool, a process of arranging the shortage tool, or a process of notifying the shortage tool, The program according to appendix 18 or 19, which is executed by a computer.

  (Additional remark 21) The program of Additional remark 20 which notifies the shortage tool information regarding the said shortage tool, the date information which tools shortage, and the place where a shortage of tools is notified in the process which notifies the said shortage tool.

  (Additional remark 22) The process which outputs at least any one of the said unimported tool information, the said insufficient tool information, the said necessary tool information extracted by the data input / output unit, and the arrangement completion tool information as a tool selection result, The program according to appendix 21, which is executed by a computer.

  The disclosure of the above patent document is incorporated herein by reference. Within the scope of the entire disclosure (including claims) of the present invention, the embodiment can be changed and adjusted based on the basic technical concept. Further, various combinations or selections of various disclosed elements (including each element of each claim, each element of each embodiment, each element of each drawing, etc.) are possible within the framework of the entire disclosure of the present invention. is there. That is, the present invention of course includes various variations and modifications that could be made by those skilled in the art according to the entire disclosure including the claims and the technical idea. In particular, with respect to the numerical ranges described in this document, any numerical value or small range included in the range should be construed as being specifically described even if there is no specific description.

1, 30, 30a, 30b Management device 2 First failure handling information 3 Tool configuration information 4 Second failure handling information 5 First object 6 Second object 10 Client terminal 11, 3011 Failure handling information database 12, 302 Data transmission / reception unit 13, 303 Data input / output unit 20 Network 100 Management system 101 Instruction information input unit 102 Instruction information transmission / reception unit 103 Instruction information display unit 104 Terminal control unit 301 Storage unit 304 Data processing unit 305 Management device control unit 3012 Tool set information Database 3013 Brought tool information database 3014 Work schedule information database 3015 Inventory information database 3016 Tool set inventory information database 3017 Tool inventory information database

Claims (10)

A management device connected to a network,
A fault handling information database for storing first fault handling information and tool configuration information in association with each other;
A data transmitting / receiving unit that acquires second troubleshooting information via a network;
The first troubleshooting information corresponding to the second troubleshooting information is searched from the troubleshooting information database, and the tool configuration information corresponding to the searched first troubleshooting information is required tool information. A data input / output part to be extracted as
With
The management apparatus, wherein the second failure handling information is information read from a second object attached to at least a part of the first object that is a portable object. Further comprising a bringing tool information database for storing personal identification information and bringing tool information in association with each other,
The data transmitting / receiving unit acquires personal identification information via a network,
The data input / output unit extracts the bringing tool information from the bringing tool information database using the personal identification information acquired by the data transmitting / receiving unit as a search key,
The management apparatus according to claim 1, wherein the data processing unit calculates unbred tool information based on a difference between the brought tool information and the necessary tool information extracted by the data input / output unit. Work schedule information database that stores the personal identification information, date information, and arrangement completion tool information in association with each other;
An inventory information database for storing tool configuration information and inventory information in association with each other;
Further comprising
The data transmitter / receiver acquires the date information via a network,
The data input / output unit extracts the arrangement completion tool information from the work schedule information database using the personal identification information and the date information as search keys, and the inventory information database using the tool configuration information as a search key. From the inventory information,
3. The data processing unit according to claim 2, wherein the data processing unit calculates presence / absence of an unbred tool based on the unbred tool information, the arrangement completion tool information extracted by the data input / output unit, and the inventory information. Management device. The data processing unit can change the scheduled work date and time among the one or two or more tasks where the necessary tools are insufficient, and if there is at least one work, changes the scheduled work date and time of the work,
The management apparatus according to claim 3, wherein the data input / output unit registers the changed work scheduled date and time in the work schedule information database.   The data processing unit calculates a shortage tool based on the unbred tool information, the arrangement completion tool information extracted by the data input / output unit, and the inventory information, arranges the shortage tool, or sets a shortage tool. The management device according to claim 3 or 4 which notifies.   The management apparatus according to claim 5, wherein the data processing unit notifies the missing tool information regarding the missing tool, date information on which the tool is insufficient, and a location where the tool is insufficient.   The data processing unit outputs, as a tool selection result, at least one of the non-bred tool information, the insufficient tool information, the necessary tool information extracted by the data input / output unit, and the arrangement completion tool information. 6. The management device according to 6. A management system including a management device including a failure handling information database that stores first failure handling information and tool configuration information in association with each other, and a client terminal connected to the management device via a network,
The client terminal is
An instruction information input unit that reads the second troubleshooting information from the second object attached to at least a part of the first object that is portable;
An instruction information transmission / reception unit for transmitting the second failure handling information to the management apparatus via a network;
With
The management device
A data transmitting / receiving unit for receiving second troubleshooting information from the client terminal via a network;
The first troubleshooting information corresponding to the second troubleshooting information is searched from the troubleshooting information database, and the tool configuration information corresponding to the searched first troubleshooting information is required tool information. A data input / output part to be extracted as
A management system comprising: A control method for controlling a management device connected to a network,
Storing the first troubleshooting information and the tool configuration information in association with each other;
Acquiring second troubleshooting information via a network;
Identifying the first failure handling information corresponding to the second failure handling information;
Determining the tool configuration information corresponding to the identified first failure handling information as necessary tool information;
Including
The control method of the management apparatus, wherein the second failure handling information is information read from a second object attached to at least a part of the first object that is a portable object. A process of storing the first failure handling information and the tool configuration information in association with each other;
Processing for acquiring second troubleshooting information read from the second object attached to at least a part of the first object that is a portable object via the network;
Processing for identifying the first failure handling information corresponding to the second failure handling information;
Processing for determining the tool configuration information corresponding to the identified first failure handling information as necessary tool information;
Is executed by a computer that controls a management device connected to the network.

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