JP2016521944A - Service synchronization method between telephone network and data network - Google Patents

Abstract

The present invention relates to a method for synchronizing services between a telephone network and a data network. The method for synchronizing services between a telephone network and a data network according to the present invention is an operation server that communicates with a smartphone through a data network and is linked to an ARS server. In the method for synchronizing services between a telephone network and a data network to be executed, first generating N (N ≧ 2) service screen templates that are matched with one or more ARS service stages provided by an ARS server through the telephone network. A second step of mapping the service code for identifying one or more ARS service steps to be matched with the service screen template and the generated service screen template and storing the mapping on a storage medium; and a user through a telephone network. In the state where the communication channel between the smartphone and the ARS server is connected A third step of receiving a service code corresponding to a current ARS service step from the ARS server when communicating with a program provided in the smartphone via a data network; and N items stored in the storage medium A fourth step of extracting an nth (1 ≦ n ≦ N) service screen template corresponding to the received service code from the service screen template and providing the extracted service screen template to the smartphone program through the data network; When data input or selected through the nth service screen template is received from the smartphone program through the service data, the service code for the next ARS service stage is confirmed based on the received data, and the ARS server is checked. To the next AR from the ARS server If the service code of the service step is received, a fifth step of providing the smart phone programmed via the (n + 1) the data network by extracting service screen template corresponding to the service code from the storage medium. [Selection] Figure 1

Description

  The present invention uses an ARS service and a data network using a telephone network by driving or activating a program linked to the ARS service among programs provided in the smartphone when providing an ARS service for a smartphone. It is intended to synchronize the application-based services.

  The ARS (Automatic Response System) service that uses the voice comment and the DTMF (Dual Tone Multiple Frequency) signal that can be transmitted and received through the telephone network to acquire information necessary for providing the service and uses the information is provided for general use. .

  By the way, since all ARS services are provided based on voice comments sent through the telephone network, it is necessary to wait for a long time to input a DTMF signal to reach the desired ARS service stage. If a DTMF signal is erroneously input in the middle of a voice comment, the correction is difficult, and in the case of correction, there is a problem that a long waiting time and a complicated input procedure must be repeated.

  Therefore, some ARS services include a web infrastructure service that utilizes web pages in addition to an ARS service that utilizes a telephone network, and an application infrastructure that uses a program (hereinafter simply referred to as “application”) provided in a user terminal. The service is also provided in parallel.

  However, the ARS service uses web-based services or application-based services in parallel for convenience that can be used to provide various services without using separate security measures or complicated security procedures. Nevertheless, it is still used as a main service providing means, and the use of ARS service is further increased due to the recent issue of security problems (for example, hacking) of web-based services or application-based services. The inconvenience of the ARS service has a problem that is difficult to solve.

  An object of the present invention to solve the above-described problems is to provide one or more ARS service stages that are communicated with a smartphone through a data network and provided from the ARS server to the smartphone through an operation server linked with the ARS server. N (N ≧ 2) service screen templates to be matched with each other, and the service code for identifying each ARS service stage is mapped and stored, and then the communication channel between the user's smartphone and the ARS server is transmitted through the telephone network. When communicating with the program provided in the smartphone via the data network in a connected state, a service code corresponding to the current ARS service stage is received from the ARS server, and the corresponding nth (1 ≦ n ≦ N) Service screen template as the smartphone A service for a next ARS service stage based on the received data when data input or selected through the nth service screen template is received from the smartphone program through the data network. When the service code of the next ARS service stage is received from the ARS server, the (n + 1) th service screen template corresponding to the service code is extracted from the storage medium. Another object of the present invention is to provide a service synchronization method between a telephone network and a data network for performing a process of providing the program to the smartphone through the data network.

  A service synchronization method between a telephone network and a data network according to the present invention is a communication method between a telephone network and a data network that is communicated with a smartphone through the data network and is executed by an operation server linked with an ARS server. A first step of generating N (N ≧ 2) service screen templates to be matched with one or more ARS service steps provided by the ARS server, and one or more ARS services to be matched with the service screen templates A second step of mapping a service code for identifying a step and the generated service screen template and storing it in a storage medium, and a data network in a state where a user's smartphone and the ARS server call channel are connected through a telephone network. And the program provided on the smartphone via A third step of receiving a service code corresponding to the current ARS service step from the ARS server, and corresponding to the received service code among N service screen templates stored in the storage medium. A fourth step of extracting an nth (1 ≦ n ≦ N) service screen template and providing it to the smartphone program through the data network; and input from the smartphone program through the data network through the nth service screen template When the selected data is received, a service code for the next ARS service stage is confirmed based on the received data and provided to the ARS server, and the service of the next ARS service stage is received from the ARS server. If a code is received, the storage medium It extracts the (n + 1) service screen template corresponding to et the service code includes a fifth step of providing the smart phone programmed via the data network.

  According to the present invention, the service screen template is in an XML form that can be displayed through the smartphone program, and displays a service interface screen that matches the ARS service stage provided through the ARS server through the program on the smartphone. be able to.

  According to the present invention, the service synchronization method between the telephone network and the data network is driven or activated by the smartphone during or after the user's smartphone and the ARS server communication channel are connected through the telephone network. The method may further include connecting the smartphone and the communication channel through the data network based on a request for the program.

  According to the present invention, the service synchronization method between the telephone network and the data network is driven or activated by the smartphone during or after the user's smartphone and the ARS server communication channel are connected through the telephone network. The method may further include a step of confirming a connection between the relay server linked to the management server and the communication channel between the smartphones on the data network based on a request for the program.

  According to the present invention, the service code corresponding to the current ARS service stage identifies the current ARS service stage being provided to the smartphone from the ARS server with reference to a time point when communicating with the smartphone through the data network. A service code can be included.

  According to the present invention, the third step further includes receiving service screen information included in the nth service screen template and provided to the smartphone program from the ARS server, and the fourth step includes the service. The service screen information may be included in or linked to the nth service screen template corresponding to the code and provided to the smartphone program through the data network. Here, the service screen information includes service screen information provided by being included in the nth service screen template by matching with an ARS service stage provided through the telephone network by the ARS server, or linked with the ARS server. Service screen information entered through a counselor terminal during a call with a smartphone user.

  According to the present invention, the service synchronization method between the telephone network and the data network may be input from the smartphone program through the nth service screen template after the nth service screen template is provided to the smartphone program. The method may further include waiting to receive the selected data.

  According to the present invention, the service synchronization method between the telephone network and the data network may further include receiving data transmitted from the smartphone program through the data network.

  According to the present invention, the service synchronization method between the telephone network and the data network may further include providing data received from the smartphone program through the data network to the ARS server.

  According to the present invention, the service synchronization method between the telephone network and the data network includes a service code for the next ARS service stage from the ARS server after the nth service screen template is provided to the smartphone program. Can be further included.

  According to the present invention, the service synchronization method between the telephone network and the data network may further include receiving a service code for a next ARS service stage from the ARS server.

  According to the present invention, the service code for the next ARS service stage is the following ARS service stage provided through the telephone network by the ARS server based on the DTMF signal transmitted from the smartphone through the telephone network. Or a service code corresponding to information input through a counselor terminal in communication with the user of the smartphone in cooperation with the ARS server.

  According to the present invention, the service synchronization method between the telephone network and the data network may further include receiving signal information corresponding to a DTMF signal received from the ARS server through the telephone network.

  According to the present invention, the service synchronization method between the telephone network and the data network includes receiving service screen information included in the (n + 1) th service screen template and provided to the smartphone program from the ARS server. In addition, the fifth step may include the service screen information in an (n + 1) th service screen template corresponding to the service code or provide the service screen information to the smartphone program through the data network. Here, the service screen information includes service screen information provided by being included in the (n + 1) th service screen template by matching with a next ARS service stage provided through the telephone network by the ARS server, or the ARS. It can include service screen information input through a counselor terminal in communication with a smartphone user in cooperation with the server.

  According to the present invention, the method for synchronizing services between the telephone network and the data network may include the (n + 1) th service screen template based on the data received through the smartphone program or the service code received from the ARS server. And further including determining service screen information to be provided and provided to the program of the smartphone, wherein the fifth step includes the service screen information in the (n + 1) th service screen template or is linked to the data. It can be provided to the smartphone program through the network.

  According to the present invention, when an ARS service is used through a smartphone that can be connected to a telephone network and a data network, the service is provided by synchronizing the ARS service using the telephone network and the application-based service using the data network. Thus, there is an advantage that the inconvenience of the ARS service is solved through the application-based service, and the security problem of the application-based service is solved through the ARS service.

1 is a schematic diagram of a service synchronization system configuration between a telephone network and a data network according to an implementation method of the present invention. The figure which showed the structure of the management server which concerns on the implementation method of this invention. The figure which showed the service screen template registration process which concerns on the implementation method of this invention. The figure which showed the ARS service provision process which concerns on the implementation method of this invention. The figure which showed the telephone network and the data network service synchronization process based on the 1st implementation method of this invention. The figure which showed the telephone network and the data network service synchronization process based on the 2nd implementation method of this invention. The figure which showed the telephone network and the data network synchronous infrastructure service provision process which concern on the implementation method of this invention.

  Hereinafter, the operating principle of the preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings and description. However, the drawings shown below and the following description are for preferred implementations among various methods for effectively explaining the features of the present invention, and the present invention is limited only by the following drawings and description. Is not to be done. For example, the configuration unit provided on the server side may be implemented on the terminal side, or the configuration unit provided on the terminal side may be implemented on the server side.

  In addition, when it is determined that a specific description of a known function or configuration related to describing the present invention may obscure the gist of the present invention, a detailed description thereof will be omitted. The terms described below are terms defined in consideration of the functions of the present invention, and this may vary depending on the intention of the user, operator, or custom. Therefore, the definition should be determined based on the entire contents of the present invention.

  As a result, the technical idea of the present invention is determined by the scope of the claims, and the following examples efficiently explain the inventive technical idea of the present invention to those having ordinary knowledge in the technical field to which the present invention belongs. It is just one way to do it.

  FIG. 1 is a diagram showing a schematic diagram of a service synchronization system configuration between a telephone network and a data network according to an implementation method of the present invention.

  More specifically, FIG. 1 shows that an ARS (Automatic Response System) server 110 linked with the operation server 200 is connected to the user's smartphone 100 through the telephone network and the operation server 200 through the data network. A schematic diagram of a system for synchronizing the ARS service stage provided through the ARS server 110 and the interface screen of the program 105 when the smartphone 100 communicates is shown in the technical field to which the present invention belongs. 1 may refer to and / or modify FIG. 1 to implement various implementation methods (for example, a part of the components may be omitted or subdivided). Or the combined implementation method), and the present invention All the above-mentioned analogized implementation methods are included, and the technical features are not limited only by the implementation method illustrated in FIG.

  Referring to FIG. 1, the service synchronization system between the telephone network and the data network can be connected to the telephone network and the data network, and is driven / activated with the call channel connected through the telephone network. A management server 200 that communicates with the program 105 of the smartphone 100 through a data network, and an ARS server 110 that is connected to the smartphone 100 through a telephone network and a data network. Further, a relay server 115 that relays communication between the program 105 of the smartphone 100 and the management server 200 can be further included.

  The smartphone 100 is a generic term for wireless communication devices that can be connected to a telephone network and a data network in a multiple manner and can drive / activate the program 105 in a state where a communication channel is connected through the telephone network. An iPhone series smartphone 100 or a Samsung Galaxy series smartphone 100 may be included. The telephone network may include a mobile telephone network (for example, 3G telephone network, LTE telephone network, etc.) via a mobile communication network switch.

  According to the implementation method of the present invention, the smartphone 100 is loaded with a program 105 that can be activated or activated during or after the communication channel between the ARS servers 110 is connected through the telephone network, It communicates with the operation server 200 through a data network.

  The ARS server 110 is a collective term for servers that provide an ARS service based on a voice comment and a DTMF (Dual Tone Multiple Frequency) signal by connecting a communication channel with the smartphone 100 through a telephone network. It includes a service stage in a tree structure.

  According to the implementation method of the present invention, the ARS server 110 provides an ARS service up to the designated ARS service stage according to the service stage of the tree structure, and then provides a service as an ARS service result up to the designated ARS service stage. Information can be generated and provided by the designated service server 120. For example, when the ARS server 110 registers a password, the ARS server 110 provides an ARS service up to an ARS service stage specified according to a service stage of the tree structure, and acquires a password based on a DTMF signal. The obtained password can be provided to a service server 120 (for example, a member management server) that manages the password. Alternatively, when the ARS server 110 processes card payment, the ARS server 110 provides an ARS service up to an ARS service stage designated according to the service stage of the tree structure, and obtains a card number based on a DTMF signal. The obtained card number can be provided to a service server 120 (eg, a payment server or a card company server) that processes / relays card payment.

  The management server 200 is a generic term for servers that communicate with the smartphone 100 through a data network, and the data network is a mobile communication infrastructure data network (for example, 3G data network, LTE data network, etc.), Wi-Fi or wireless LAN. It may include at least one data network in the short-range communication infrastructure data network to be used.

  According to the implementation method of the present invention, the operation server 200 communicates with the smartphone 100 via a communication channel through the data network, or between the relay server 115 and the smartphone 100 linked with the operation server 200. It is possible to communicate with the smartphone 100 through the relay channel via the communication channel, and the present invention is not limited thereby.

  According to the implementation method of the present invention, the operation server 200 receives a service code corresponding to a current ARS service stage from the ARS server 110, and then extracts a service screen template corresponding to the service code to extract the data. The program can be provided to the program 105 of the smartphone 100 through a network, and the program 105 of the smartphone 100 displays a service interface screen corresponding to the service screen template on the screen of the smartphone 100. At this time, the user uses an ARS infrastructure service that transmits a DTMF signal through a telephone network corresponding to the ARS service of the telephone network, and / or inputs predetermined data through a service interface screen displayed through the program 105. Alternatively, it is possible to use all application-based services in the form of selection.

  According to the first synchronization method of the present invention, an ARS service is provided by connecting a call channel to the ARS server 110 through a telephone network, and a service interface screen synchronized with the ARS service is displayed through the program 105. In this state, the user can input a DTMF signal requested to be input through a voice comment in each ARS service stage based on the ARS service. In this case, the smartphone 100 transmits the DTMF signal input in each ARS service stage through the call channel, and the DTMF signal transmitted from the smartphone 100 is received and read by the ARS server 110 through the telephone network.

  According to the 1-1 service method linked with the first synchronization method, the ARS server 110 can generate service information based on a DTMF signal received through the telephone network, according to an implementation method. The generated service information can be provided to the designated service server 120.

  According to the 1-2 service method linked with the first synchronization method, the ARS server 110 can provide the operation server 200 with signal information corresponding to the DTMF signal received through the telephone network. In this case, the operation server 200 can generate service information based on the signal information, and can provide the generated service information to a designated service server 120 according to an implementation method.

  According to the second synchronization method of the present invention, an ARS service is provided by connecting a call channel with the ARS server 110 through a telephone network, and a service interface screen synchronized with the ARS service is displayed through the program 105. In this state, the user inputs a DTMF signal requested through voice comment in a part of ARS service phases among the ARS service phases based on the ARS service and receives data corresponding to the remaining ARS service phases. Input or selection can be made through the interface screen. In this case, the smartphone 100 transmits the DTMF signal input in the part of the ARS service stage through the call channel, and the program 105 of the smartphone 100 transmits the service interface screen in the remaining ARS service stage through the data network. The data input or selected through can be transmitted. The DTMF signal transmitted from the smartphone 100 is received and read by the ARS server 110 through the telephone network, and the data transmitted through the program 105 is received by the management server 200 through the data network.

  According to the 2-1 service method linked with the second synchronization method, the operation server 200 can provide data received through the data network to the ARS server 110, and in this case, the ARS The server 110 receives provision of data received from the operation server 200 through the data network, and generates service information by combining the DTMF signal received through the telephone network and the data provided from the operation server 200. The generated service information may be provided to the designated service server 120 according to an implementation method.

  According to the 2-2 service method linked with the second synchronization method, the ARS server 110 can provide the operation server 200 with signal information corresponding to the DTMF signal received through the telephone network. In this case, the operation server 200 receives the signal information from the ARS server 110, and generates service information by combining the data received through the data network and the signal information provided from the operation server 200. The generated service information can be provided to the designated service server 120 according to an implementation method.

  According to the third synchronization method of the present invention, an ARS service is provided by connecting a call channel with the ARS server 110 through a telephone network, and a service interface screen synchronized with the ARS service is displayed through the program 105. In this state, the user can input or select data corresponding to each ARS service stage through the service interface screen displayed through the program 105. In this case, the program 105 of the smartphone 100 transmits the input or selected data through the data network, and the data transmitted from the program 105 of the smartphone 100 is received by the management server 200 through the data network.

  According to the 3-1 service method linked with the third synchronization method, the operation server 200 can generate service information based on data received from the program 105 of the smartphone 100 through the data network. According to the implementation method, the generated service information can be provided to the designated service server 120.

  According to the 3-2 service method linked with the third synchronization method, the management server 200 can provide the ARS server 110 with data received from the program 105 of the smartphone 100 through the data network, In this case, the ARS server 110 can generate service information based on the data, and can provide the generated service information to a designated service server 120 according to an implementation method.

  According to the implementation method of the present invention, in the first to third synchronization methods, service information is generated through at least one of the first to first to second-2 service methods, or the service information Regardless of the generation, it is preferably repeated until the ARS service is completed (for example, a counselor connection etc.) or terminated (for example, a call channel using the telephone network is terminated).

  Hereinafter, the preferred embodiment of the present invention will be described with reference to the embodiment in which the second synchronization method and the 2-1 or 2-2 service method are combined. However, the present invention is not limited to the embodiments described above, and the present invention is all implementations provided by selectively combining the first to third synchronization methods and the first to third service methods with the intention of those skilled in the art. It is clarified that examples are included in the scope of rights.

  FIG. 2 is a diagram showing the configuration of the management server 200 according to the implementation method of the present invention.

  More specifically, FIG. 2 illustrates a configuration in which a service between the telephone network and the data network is synchronized by the operation server 200 that communicates with the smartphone 100 through the data network in cooperation with the ARS server 110. A person having ordinary knowledge in the technical field to which the invention belongs may refer to and / or modify FIG. 2 to perform various implementation methods for the configuration of the management server 200 (for example, some components may be omitted, or The present invention includes all the above-mentioned analogized implementation methods, and the technical features of the present invention are limited to the implementation method illustrated in FIG. It is not limited.

  Referring to FIG. 2, the operation server 200 generates a template generating unit that generates N (N ≧ 2) service screen templates that are matched with one or more ARS service stages provided by the ARS server 110 through a telephone network. 205, and a template storage unit 210 that maps a service code for identifying one or more ARS service stages matched with the service screen template and the generated service screen template and stores them in a storage medium.

  The template generation unit 205 provides a service screen production interface for generating a service screen template on a designated operation terminal (however, it can be omitted if an application for displaying the service screen production interface is provided on the operation terminal). The ARS server 110 specified according to the rules defined through the service screen creation interface is matched with one or more ARS service stages for providing ARS service to a call terminal (eg, the smartphone 100) through the telephone network. N service screen templates are generated. The operation terminal may be a terminal used by an operator of the operation server 200, or may be a terminal used by an operator of the ARS server 110. The service screen creation interface matches one or more ARS service stages provided through a designated ARS server 110 and defines the type and format of data provided from the smartphone 100 through the ARS service at each stage. It includes a template for entering or selecting data corresponding to the defined type and format. The operator generates a service screen template for generating a service screen template to be matched with one or more ARS service stages provided through the specified ARS server 110 by combining one or more templates through the service screen production interface. Can be determined. The management terminal transmits the generated service screen generation rule, and the template generation unit 205 provides one or more provided through the ARS server 110 specified by combining one or more templates according to the service screen generation rule. A service screen template to be matched with the ARS service stage is generated. The template generation unit 205 may be included in the management terminal according to an implementation method.

  According to the implementation method of the present invention, it is preferable that the service screen template has an XML (eXtensible markup language) form in which a service interface screen can be displayed through the program 105 of the smartphone 100, and the program 105 of the smartphone 100 is the XML It is preferable to have a function of displaying the service interface screen based on the service screen template of the form.

  According to the implementation method of the present invention, it is preferable that the service screen template displays a service interface screen matched with an ARS service stage provided through the ARS server 110 designated through the program 105 on the smartphone 100. Here, the service screen template can be matched not only with one ARS service stage, but also with a combination of multiple ARS service stages. For example, the ARS service stage for registering a password receives a DTMF signal corresponding to the resident registration number after the voice comment “Please enter the resident registration number”, and the voice “Please enter the password to register” 3 stages of ARS service including receiving DTMF signal corresponding to password after comment, receiving DTMF signal corresponding to same password after voice comment “Please enter same password again” The service screen template for password registration preferably includes a service interface screen for inputting the same password as the resident registration number twice.

  When a service screen template to be matched with one or more ARS service stages provided by the ARS server 110 specified through the template generation unit 205 is generated, the template storage unit 210 matches the generated service screen template. A service code for identifying one or more ARS service stages is determined or received from the operating terminal, and the generated service screen template and service code are mapped and stored in a designated storage medium. Preferably, the template storage unit 210 maps and stores N service screen templates generated through the template generation unit 205 and M (M ≧ N) service codes. That is, N service screen templates are mapped to service codes on a one-to-one basis (for example, N service screen templates and M (M = N) service codes are mapped), or one service screen template N service screen templates and M (M> N) service codes are mapped to two or more service codes for identifying two or more ARS service stages provided by the designated ARS server 110. Can be mapped. If one service screen template is mapped with two or more service codes, the two or more service codes may be assigned with an index that can determine the order of ARS service stages. Accordingly, among the M service codes, the m-th service among N service screen templates through the m-th service code identifying the m-th (1 ≦ m ≦ M) ARS service stage provided through the designated ARS server 110. The nth service screen template matched with the code can be determined, and conversely, of the N service screen templates, it is designated based on data input or selected through the service interface screen corresponding to the nth service screen template. The m-th service code identifying the current or next available ARS service stage through the ARS server 110 may be determined.

  Referring to FIG. 2, the operation server 200 is a program provided in the smartphone 100 via a data network in a state where a communication channel between a user's smartphone 100 and the ARS server 110 is connected through a telephone network. A communication state confirmation unit 215 that confirms whether or not communication with the network 105 is possible, and a program interlocking unit 235 that connects the program 105 of the smartphone 100 and the communication channel through the data network according to the implementation method. It comprises.

  The user who has the smartphone 100 calls the designated ARS server 110 and connects the call channel between the smartphone 100 and the ARS server 110 in an inbound call form, or receives a call sent from the ARS server 110. Then, the call channel between the smartphone 100 and the ARS server 110 is connected in an outbound call form, but the smartphone 100 is connected to the smartphone 100 at a certain point before, during or after the call channel between the smartphone 100 and the ARS server 110 is connected. The provided program 105 is driven (for example, executed so that the service interface screen can be displayed in the end state) or activated (for example, activated so that the service interface screen can be displayed in the background execution state) It is.

  According to the first program (105) driving / activation method of the present invention, the program 105 of the smartphone 100 is operated by a user operation (or management server) before the call channel between the smartphone 100 and the ARS server 110 is connected through the telephone network. (Push notification from 200). In this case, the program 105 of the smartphone 100 can display a service interface screen for connecting a call channel between the smartphone 100 and the ARS server 110, and the call channel between the smartphone 100 and the ARS server 110 can be displayed through the program 105. Connected.

  According to the second program (105) driving / activation method of the present invention, the program 105 of the smartphone 100 can maintain a background execution state, and in this case, the program 105 of the smartphone 100 has an operating system. The call channel between the ARS server 110 and the smartphone 100 designated to be able to provide a service screen template in the form of an inbound call or an outbound call by a user operation with reference to an event generated through Can be activated during or after ligation.

  When the program 105 of the smartphone 100 is driven / activated by the first or second program (105) driving / activation method, the program 105 of the smartphone 100 tries to connect a communication channel through a data network or has already been connected. Check the communication channel connection.

  The program interlocking unit 235 connects the smartphone 100 and the communication channel through a data network in response to a communication channel connection request from the program 105 of the smartphone 100. On the other hand, the program 105 of the smartphone 100 can connect a communication channel with a relay server 115 (for example, a server defined to communicate with the program 105 provided in the smartphone 100) linked with the management server 200, In this case, the program interlocking unit 235 may be distributed and provided in the relay server 115.

  The communication status confirmation unit 215 receives a telephone number of a call terminal (for example, including the smartphone 100) to which the call channel is connected from the designated ARS server 110, and receives the phone number of the smartphone 100 to which the communication channel is connected through the data network. After confirming the identification number (for example, the telephone number of the smartphone 100 or the identification code mapped to the telephone number of the smartphone 100), the telephone number provided from the ARS server 110 and the identification number confirmed through the data network In a state where the communication channel between the user's smartphone 100 and the ARS server 110 is connected through the telephone network, the program 105 provided in the smartphone 100 can be communicated via the data network (or communication). Is in a state) To make sure.

  Referring to FIG. 2, when the operation server 200 communicates with the program 105 of the smartphone 100 in a state where the communication channel between the smartphone 100 and the ARS server 110 is connected, the operation server 200 receives a current ARS service stage from the ARS server 110. An ARS interlocking unit 220 that receives a service code corresponding to, and an nth (1 ≦ n ≦ N) service screen template corresponding to the received service code among N service screen templates stored in the storage medium Is extracted and provided to the program 105 of the smartphone 100 through the data network.

  If it is confirmed through the communication state confirmation unit 215 that the operation server 200 communicates with the program 105 of the smartphone 100 in a state where the communication channel between the smartphone 100 and the ARS server 110 is connected, the ARS interlocking unit 220 Receives a service code corresponding to the ARS service stage currently provided to the smartphone 100 from the ARS server 110 connected to the smartphone 100 and a call channel. The service code corresponding to the current ARS service stage is a service code for identifying the current ARS service stage being provided to the smartphone 100 by the ARS server 110 with reference to a time point when communicating with the smartphone 100 through the data network. It is preferable to include. A service code corresponding to the current ARS service stage is received from the ARS server 110 according to a request of the ARS interlocking unit 220 or from the ARS server 110 according to a specified rule without a separate request. Can be received.

  If a service code corresponding to the current ARS service stage is received from the ARS server 110, the synchronization processing unit 225 receives from the ARS server 110 among the N service screen templates stored in the storage medium. The nth service screen template corresponding to the service code corresponding to the current ARS service stage is extracted, and the extracted nth service screen template is provided to the program 105 of the smartphone 100 through the data network. The program 105 of the smartphone 100 receives the nth service screen template and displays a service interface screen corresponding to the nth service screen template.

  According to the implementation method of the present invention, the ARS interlocking unit 220 can receive service screen information provided to the program 105 of the smartphone 100 by being included in the nth service screen template from the ARS server 110, and The synchronization processing unit 225 may include the service screen information in the nth service screen template corresponding to the service code, or provide the service screen information to the program 105 of the smartphone 100 through the data network. Here, the service screen information includes service screen information provided by being included in the nth service screen template by matching with an ARS service stage provided through the telephone network by the ARS server 110 or linked to the ARS server 110. Thus, service screen information input through a counselor terminal during a call with the user of the smartphone 100 can be included. For example, when the nth service screen template is a service screen template that displays a map, the service screen information may include map data to be displayed on the nth service screen template.

  According to another implementation method of the present invention, even if service screen information is not received from the ARS server 110, the synchronization processing unit 225 uses the service code received from the ARS server 110 as a basis. Service screen information provided to the program 105 of the smartphone 100 by being included in the screen template can be determined. In this case, the synchronization processing unit 225 may include the service screen information in the nth service screen template or link the service screen information to the program 105 of the smartphone 100 through the data network.

  Referring to FIG. 2, the operation server 200 is input or selected from the program 105 of the smartphone 100 through the nth service screen template after the nth service screen template is provided to the program 105 of the smartphone 100. A reception standby unit 230 that waits to receive data or receives a service code for the next ARS service stage from the ARS server 110, and the program 105 of the smartphone 100 through the data network in the reception standby state. A program interlocking unit 235 that receives data input or selected through the nth service screen template, and an ARS interlocking unit that receives a service code of the next ARS service stage from the ARS server 110 in the reception standby state. Provided with a 20.

  After the nth service screen template is provided to the program 105 of the smartphone 100, the reception standby unit 230 waits to receive data input or selected from the program 105 of the smartphone 100 through the nth service screen template, Alternatively, it waits to receive a service code for the next ARS service stage from the ARS server 110. In this case, the user of the smartphone 100 (or the program 105) may input or select predetermined data through the service interface screen after assigning a caret to the service interface screen corresponding to the nth service screen template. The program 105 of the smartphone 100 can transmit the input or selected data through a data network. Meanwhile, even if a service interface screen corresponding to the nth service screen template is displayed through the smartphone 100, the user can input a DTMF signal by an ARS-based voice comment through the telephone network. The inputted DTMF signal can be transmitted through the terminal. Here, when the user inputs or selects data through the service interface screen displayed in the program 105 or sends a DTMF signal through the telephone network, the user assigns a caret to the service interface screen displayed on the screen. (For example, when the service screen template is provided on the smartphone 100 and the service interface screen is first displayed, the caret may not be assigned to the service interface screen.) Whether to switch the screen to the service interface screen of the smartphone 100 or, on the contrary, to switch the screen from the service interface screen of the program 105 to the telephone call screen. Active / inactive (for example, when the user brings the speaker of the smartphone 100 close to his / her ear in order to listen to the voice comment of the ARS server 110, the proximity sensor of the smartphone 100 causes the screen output unit of the smartphone 100 (or Touch screen) is deactivated and, on the other hand, when it is confirmed that the user has separated the smartphone 100 from his / her ear by moving away from his / her ear or by the gyro sensor (or acceleration sensor) of the smartphone 100. The screen output unit (or touch screen) of the smartphone 100 can be changed from time to time depending on the presence / absence of the screen output unit (or touch screen), and the user uses either the DTMF signal of the telephone network or the service interface screen of the program 105 It doesn't matter

  If the user inputs or selects predetermined data through the service interface screen of the program 105, the program 105 of the smartphone 100 can transmit the data input or selected through the service interface screen through the data network. The program interlocking unit 235 receives data input or selected through the nth service screen template from the program 105 of the smartphone 100 through the data network.

  According to the implementation method of the present invention, when the data input or selected through the n-th service screen template is received from the program 105 of the smartphone 100 through the program interlocking unit 235, the ARS interlocking unit 220 is connected to the data network. The data received from the program 105 of the smartphone 100 through the ARS server 110 can be provided.

  On the other hand, when the user inputs a DTMF signal of the telephone network, the DTMF signal is received by the ARS server 110 to which a call channel is connected through the telephone network, and the ARS server 110 receives the DTMF signal. The ARS server 110 confirms a next ARS service stage to be provided next based on the received DTMF signal, and then sends a voice comment corresponding to the confirmed next ARS service stage, and A service code for the next ARS service stage is determined and transmitted to the management server 200, and the ARS link unit 220 receives a service code for the next ARS service stage from the ARS server 110. Here, the service code for the next ARS service stage is for the next ARS service stage provided by the ARS server 110 through the telephone network based on the DTMF signal transmitted from the smartphone 100 through the telephone network. A service code may be included, or a service code corresponding to information input through a counselor terminal in communication with the user of the smartphone 100 in cooperation with the ARS server 110 may be included.

  According to the implementation method of the present invention, the ARS server 110 can provide the operation server 200 with signal information corresponding to the DTMF signal received from the smartphone 100 through the telephone network. The signal information can be provided from the ARS server 110.

  Referring to FIG. 2, when the operation server 200 receives data input or selected through the nth service screen template from the program 105 of the smartphone 100 through the data network, the operation server 200 uses the received data as a basis. The service code for the next ARS service stage is confirmed and provided to the ARS server 110. When the service code of the next ARS service stage is received from the ARS server 110, the service code is transferred from the storage medium to the service code. A synchronization processing unit 225 that extracts a corresponding (n + 1) th service screen template and provides the extracted service screen template to the program 105 of the smartphone 100 through the data network, and / or data received through the data network according to an implementation method; The ARS server Comprising a service providing unit 240 for providing a signal information received from the bar 110 to the service server 120 that is specified to generate a predetermined service information based. Preferably, the synchronization process of the synchronization processing unit 225 is repeated until predetermined service information is generated through the service providing unit 240 or an ARS service is completed or terminated through the ARS server 110. .

  If the data input or selected through the nth service screen template is received from the program 105 of the smartphone 100 through the program interlocking unit 235 in the reception standby state, the synchronization processing unit 225 transmits the data through the storage medium. The service code for the next ARS service stage is confirmed based on the received data, and the confirmed service code is provided to the ARS server 110. The ARS server 110 may provide an ARS service corresponding to the next ARS service stage based on the service code. If the voice comment that the ARS server 110 is sending to the smartphone 100 is not completed when the service code for the next ARS service stage is provided, the ARS server 110 is currently sending The voice comment corresponding to the service code for the next ARS service stage can be sent by stopping the voice comment transmission.

  On the other hand, if the service code of the next ARS service stage is received from the ARS server through the ARS interlocking unit 220 in the reception standby state, the synchronization processing unit 225 converts the service code received through the storage medium. A corresponding (n + 1) th service screen template is extracted, and the (n + 1) th service screen template is provided to the program 105 of the smartphone 100 through the data network.

  According to the implementation method of the present invention, the ARS interlocking unit 220 can receive service screen information included in the (n + 1) th service screen template and provided to the program 105 of the smartphone 100 from the ARS server 110. In this case, the synchronization processing unit 225 includes the service screen information in the (n + 1) th service screen template corresponding to the service code or provides the service screen information to the program 105 of the smartphone 100 through the data network. can do. Here, the service screen information includes service screen information provided by being included in the (n + 1) th service screen template by matching with the next ARS service stage provided through the telephone network in the ARS server 110, or The service screen information input through the counselor terminal in communication with the user of the smartphone 100 in cooperation with the ARS server 110 can be included.

  According to another embodiment of the present invention, even if service screen information is not received from the ARS server 110, the synchronization processing unit 225 may receive data received through the program 105 of the smartphone 100 or the ARS server 110. Service screen information to be provided to the program 105 of the smartphone 100 by being included in the (n + 1) th service screen template based on the received service code can be determined. In this case, the synchronization processing unit 225 may include the service screen information in the (n + 1) th service screen template or link the service screen information to the program 105 of the smartphone 100 through the data network.

  The process in which the synchronization processing unit 225 synchronizes the service between the telephone network and the data network in cooperation with the ARS link unit 220 and / or the program link unit 235 satisfies a condition for generating predetermined service information. Preferably, it is repeated until time, or until the ARS service is completed or terminated through the ARS server 110.

  The service providing unit 240 accumulates data received by the program 105 of the smartphone 100 through the program interlocking unit 235 and tracks signal information corresponding to the DTMF signal received by the ARS server 110 through the telephone network according to an implementation method. Then, the data received by the program 105 of the smartphone 100 is used, the signal information provided to the ARS server 110 is used, or the data received by the program 105 of the smartphone 100 and the ARS server 110 are used. By combining the provided signal information, service information for receiving provision of a predetermined service through the specified service server 120 is generated, and the generated service information is used as the specified service server 1. 0 to provide.

  FIG. 3 is a diagram illustrating a service screen template registration process according to an embodiment of the present invention.

  In more detail, FIG. 3 generates N (N ≧ 2) service screen templates that are matched with one or more ARS service stages provided from the management server 200 to the smartphone 100 through the ARS server 110 to generate the service screen templates. If a person having ordinary knowledge in the technical field to which the present invention belongs has been shown, a process for mapping to a service code for identifying one or more ARS service stages and storing it in a storage medium is shown. 3 is referred to and / or modified, and various implementation methods for the service screen template registration process (for example, implementation methods in which some steps are omitted or the order is changed) can be inferred. All the above-mentioned analogized implementation methods are included, and the technical features are not limited only by the implementation method illustrated in FIG.

  Referring to FIG. 3, the operation server 200 provides a service screen production interface for producing a service screen template to a designated operation terminal (300), and the operation terminal designates an ARS server designated through the service screen production interface. 110 is performed to generate a service screen template that is matched with one or more ARS service stages providing 110, and a service screen template is generated in the operation server 200 as a result of the service screen template manufacturing procedure. The service screen generation rule is provided (310).

  The operation server 200 generates a service screen template that is matched with one or more ARS service stages using the service screen generation rule (315), and the one or more matched with the generated service screen template. A service code identifying the ARS service stage is determined (320). The process is repeated until N service screen templates matched with the ARS service stage provided through the designated ARS server 110 are generated. If the N service screen templates are generated, the operation is performed. The server 200 maps the generated N service screen templates and the determined M service codes and stores them in a designated storage medium (325).

  FIG. 4 is a diagram illustrating an ARS service providing process according to an embodiment of the present invention.

  In more detail, FIG. 4 illustrates a process of providing an ARS service synchronized with a data network through the process illustrated in FIG. 5 or 6, which is normal in the technical field to which the present invention belongs. If the person has knowledge, refer to FIG. 4 and / or modify various implementation methods for the ARS service provision process (eg, implementation methods in which some steps are omitted or the order is changed). It can be analogized, and the present invention includes all the above-described analogy implementation methods, and the technical features are not limited only by the implementation method illustrated in FIG. For convenience of explanation, FIGS. 4 to 6 show the parts that are interlinked to synchronize the ARS server 110 and the operation server 200 with a predetermined identification number.

  Referring to FIG. 4, the smartphone 100 and the ARS server 110 connect a call channel based on an inbound call or an outbound call (400), and the ARS server 110 connects the operation server 200 with a call channel corresponding to the call channel connection. A concatenated telephone number can be provided (400a). Meanwhile, the smartphone 100 can drive or activate the program 105 that displays a service interface screen matched with the ARS service corresponding to the call channel connection (400b).

  Meanwhile, if the smartphone 100 and the ARS server 110 are connected to each other, the ARS server 110 confirms an ARS service stage for providing an ARS service through the telephone network (405), and the confirmation is performed through the telephone network. The voice comment corresponding to the ARS service stage is transmitted (410), and the smartphone 100 outputs the voice comment for the ARS service (415). If a DTMF signal is input in response to the voice comment output, the smartphone 100 transmits the input DTMF signal through the telephone network (420), and the ARS server 110 transmits the DTMF signal through the telephone network. (425), the DTMF signal is read and the signal information is confirmed (430). When the operation server 200 is linked with the service server 120 according to the implementation method of the present invention, the ARS server 110 may read the DTMF signal and provide the confirmed signal information to the operation server 200 (430a).

  If the ARS service is not completed or terminated during or after the process, the ARS server 110 determines a next ARS service stage based on the DTMF signal (435), until the ARS service is completed or terminated. The process (410) of sending a voice comment corresponding to the ARS service stage is repeated. If the next ARS service stage is determined based on the DTMF signal, the ARS server 110 may provide a service code corresponding to the determined next ARS service stage to the operation server 200 (435a). .

  FIG. 5 illustrates a service synchronization process between the telephone network and the data network according to the first embodiment of the present invention.

  More specifically, FIG. 5 illustrates a process of synchronizing the service between the telephone network and the data network for the smartphone 100 in conjunction with the ARS service providing process illustrated in FIG. Those skilled in the art may refer to and / or modify FIG. 5 to implement various implementation methods for the service synchronization process between the telephone network and the data network (for example, some steps may be omitted). The present invention includes all the above-described analogized implementation methods, and the technical features are not limited only by the implementation method illustrated in FIG. 5. . For convenience of explanation, FIGS. 5 to 6 show the parts that are interlinked to synchronize the ARS server 110 and the operation server 200 with a predetermined identification number.

  Referring to FIG. 5, if the program 105 of the smartphone 100 is driven or activated before, during or after the call channel between the smartphone 100 and the ARS server 110 is connected through the process illustrated in FIG. The program 105 of the smartphone 100 connects a communication channel with the operation server 200 (or the relay server 115) through a data network (500), and the operation server 200 transmits a communication channel with the program 105 of the smartphone 100 through the data network. It connects (500) or confirms the communication channel connected between the designated relay server 115 and the smartphone 100 (500).

  Before, during or after the communication channel with the program 105 of the smartphone 100 is connected, the telephone number where the call channel is connected to the corresponding ARS server 110 is received from the ARS server 110 through the process illustrated in FIG. However, the operation server 200 uses the telephone number to check whether the smartphone 100 connected to the communication channel through the data network is connected to the ARS server 110 and the communication channel through the telephone network. (505).

  If it is confirmed that the communication channel is connected via the data network in a state where the smartphone 100 is connected to the ARS server 110 via the telephone network, the operation server 200 is transferred from the ARS server 110 to the smartphone 100. A service code corresponding to the provided ARS service stage is received (510), an nth service screen template corresponding to the received service code is extracted from a designated storage medium (515), and the extraction is performed through a data network. The provided nth service screen template is provided to the program 105 of the smartphone 100 (520).

  The program 105 of the smartphone 100 receives the nth service screen template matched with the ARS service stage through the data network (525), and displays a service interface screen corresponding to the nth service screen template (530). Thereafter, predetermined data can be input or selected through the service interface screen according to the user's selection or the screen display state of the smartphone 100, or the ARS service illustrated in FIG. 4 can be maintained.

  If predetermined data is input or selected through the service interface screen, the program 105 of the smartphone 100 transmits data input or selected based on the service interface screen through a data network (535).

  Meanwhile, after the nth service screen template is provided to the program 105 of the smartphone 100, the operation server 200 waits to receive data input or selected from the program 105 of the smartphone 100 through the nth service screen template. Alternatively, if the service server waits to receive a service code for the next ARS service stage from the ARS server 110 and the data is transmitted from the program 105 of the smartphone 100, the operation server 200 transmits the smartphone 100 through a data network. The data inputted or selected through the service interface screen corresponding to the n-th service screen template is received from the program 105 of (5).

  If the service information for providing the service is not generated by receiving the data through the data network, or if the completion or termination of the ARS service is not confirmed through the ARS server 110, the operation server 200 receives the received data. The service code for the next ARS service stage is confirmed based on the basis (545), and the confirmed service code is provided to the ARS server 110 (550). The service code may be used to provide an ARS service through the process illustrated in FIG.

  FIG. 6 shows a service synchronization process between the telephone network and the data network according to the second embodiment of the present invention.

  More specifically, FIG. 6 illustrates a process of synchronizing the service between the telephone network and the data network for the smartphone 100 in conjunction with the ARS service providing process illustrated in FIG. 4 to the synchronization process illustrated in FIG. Those skilled in the art to which the present invention belongs may refer to FIG. 6 and / or modify the process for synchronizing services between the telephone network and the data network. An implementation method (for example, an implementation method in which some steps are omitted or the order is changed) can be analogized, and the present invention includes all the analogized implementation methods and is illustrated in FIG. The technical features are not limited only by the implementation method. For convenience of explanation, FIGS. 6 to 6 show the parts that are interlinked to synchronize the ARS server 110 and the operation server 200 with a predetermined identification number.

  Referring to FIG. 6, the operation server 200 receives (or confirms) a service code for the next ARS service stage provided to the smartphone 100 through the ARS server 110 through the process illustrated in FIG. 4 (600). The (n + 1) th service screen template corresponding to the received service code is extracted from the designated storage medium (605), and the extracted (n + 1) service screen template is extracted from the data network through the program 105 of the smartphone 100. (610).

  The program 105 of the smartphone 100 receives the (n + 1) th service screen template matched with the ARS service stage through the data network (615), and displays a service interface screen corresponding to the (n + 1) th service screen template (620). ). Thereafter, predetermined data can be input or selected through the service interface screen according to the user's selection or the screen display state of the smartphone 100, or the ARS service illustrated in FIG. 4 can be maintained.

  If predetermined data is input or selected through the service interface screen, the program 105 of the smartphone 100 transmits the input or selected data based on the service interface screen through a data network (625).

  On the other hand, after the (n + 1) th service screen template is provided to the program 105 of the smartphone 100, the operation server 200 inputs or selects the data input or selected from the program 105 of the smartphone 100 through the (n + 1) service screen template. Or waiting for receiving a service code for the next ARS service stage from the ARS server 110, and if the data is transmitted from the program 105 of the smartphone 100, the operation server 200 may receive a data network. Through the service interface screen corresponding to the (n + 1) th service screen template from the program 105 of the smartphone 100 through 630.

  If the service information for providing the service is not generated by receiving the data through the data network, or if the completion or termination of the ARS service is not confirmed through the ARS server 110, the operation server 200 receives the received data. The service code for the next ARS service stage is confirmed on the basis (635), and the confirmed service code is provided to the ARS server 110 (640). The service code may be used to provide an ARS service through the process illustrated in FIG.

  FIG. 7 shows a process for providing a synchronization infrastructure service between a telephone network and a data network according to an embodiment of the present invention.

  In more detail, FIG. 7 illustrates a process of providing a designated service based on the synchronization between the telephone network and the data network performed through the processes illustrated in FIGS. Those who have ordinary knowledge in the technical field to which the present invention belongs may refer to FIG. 7 and / or modify various implementation methods for the service providing process (for example, some steps may be omitted, or The implementation method in which the order is changed can be inferred, and the present invention includes all the inferred implementation methods, and the technical features are not limited only by the implementation method illustrated in FIG. For convenience of explanation, FIGS. 7 to 6 show the parts that are interlinked to synchronize the ARS server 110 and the operation server 200 with a predetermined identification number.

  Referring to FIG. 7, the operation server 200 confirms data received through the data network through the process illustrated in FIG. 5 or 6 (700) and / or through the process illustrated in FIG. The signal information received from the ARS server 110 is confirmed (700), and used for providing the service through the service server 120 specified through the data received through the data network and / or the signal information received from the ARS server 110. Service information is generated (705).

  The operation server 200 provides the generated service information to a designated service server 120 (710), and the service server 120 receives the service information and performs a designated service procedure (715). A service result is provided to the operation server 200 (720). The operation server 200 confirms the service result corresponding to the service information from the service server 120 (725), provides the service result to the program 105 of the smartphone 100 through the data network (730), and the program 105 of the smartphone 100 Receives and outputs the service result through the data network (735). As described above, when the service provision is completed or the ARS service is completed or terminated through the processes illustrated in FIGS. 4 to 6, the operation server 200 communicates with the program 105 of the smartphone 100. Process to end the channel (740).

Claims (17)

In a method for synchronizing services between a telephone network and a data network, which is communicated with a smartphone through a data network and executed by an operation server linked to an ARS server
A first step of generating N (N ≧ 2) service screen templates that are matched with one or more ARS service steps provided by the ARS server through the telephone network;
A second step of mapping a service code for identifying one or more ARS service steps matched with the service screen template and the generated service screen template and storing them in a storage medium;
When communicating with the program provided in the smartphone via the data network in a state where the communication channel between the user's smartphone and the ARS server is connected through the telephone network, the ARS server corresponds to the current ARS service stage. Third stage of receiving a service code;
Of the N service screen templates stored in the storage medium, an nth (1 ≦ n ≦ N) service screen template corresponding to the received service code is extracted and provided to the smartphone program through the data network. And when the data input or selected through the nth service screen template is received from the smartphone program through the data network, and for the next ARS service stage based on the received data. When the service code is confirmed and provided to the ARS server, and the service code of the next ARS service stage is received from the ARS server, the (n + 1) th service screen template corresponding to the service code is extracted from the storage medium. And through the data network A method for synchronizing services between a telephone network and a data network, comprising: a fifth step of providing to a program of a smartphone. The service screen template is
XML format that can be displayed through the smartphone program,
The method of claim 1, wherein a service interface screen matched with an ARS service stage provided through the ARS server through a program is displayed on the smartphone.   The communication channel is connected to the smartphone through the data network based on a request for a program driven or activated by the smartphone during or after the user's smartphone and the ARS server communication channel are connected through the telephone network. The method for synchronizing services between a telephone network and a data network according to claim 1, further comprising the step of:   In the middle of or after the communication channel between the user's smartphone and the ARS server is connected through the telephone network, it is linked with the management server on the data network on the basis of a request for a program driven or activated by the smartphone. The method according to claim 1, further comprising the step of confirming connection between the relay server and the communication channel between the smartphones. The service code corresponding to the current ARS service stage is:
The telephone according to claim 1, further comprising: a service code for identifying a current ARS service stage being provided from the ARS server to the smartphone based on a time point when communicating with the smartphone through the data network. Service synchronization method between network and data network. The third step further includes receiving service screen information included in the nth service screen template and provided to the smartphone program from the ARS server,
The fourth step is characterized in that the service screen information is included in the nth service screen template corresponding to the service code, or is linked to the smartphone program through the data network. 2. A method for synchronizing services between a telephone network and a data network according to 1. The service screen information is
It includes service screen information provided in the nth service screen template by matching with the ARS service stage provided through the telephone network in the ARS server, or in communication with the user of the smartphone in cooperation with the ARS server 7. The service synchronization method between a telephone network and a data network according to claim 6, further comprising service screen information input through a counselor terminal. After the nth service screen template is provided to the smartphone program,
The method for synchronizing services between a telephone network and a data network according to claim 1, further comprising a step of waiting to receive data input or selected through the nth service screen template from the smartphone program. .   The method for synchronizing services between a telephone network and a data network according to claim 1, further comprising receiving data transmitted from the smartphone program through the data network.   The method according to claim 1, further comprising: providing data received from the smart phone program through the data network to the ARS server. After the nth service screen template is provided to the smartphone program,
The method according to claim 1, further comprising a step of waiting to receive a service code for a next ARS service stage from the ARS server.   The method of claim 1, further comprising receiving a service code for a next ARS service stage from the ARS server. The service code for the next ARS service stage is:
A service code for a next ARS service stage provided through the telephone network by the ARS server based on a DTMF signal transmitted from the smartphone through the telephone network, or use of the smartphone in cooperation with the ARS server 13. The service synchronization between the telephone network and the data network according to claim 1, 11 or 12, characterized in that a service code corresponding to information input through a counselor terminal during a call with a person is included. Method.   The method of claim 1, further comprising receiving signal information corresponding to a DTMF signal received from the ARS server through the telephone network. Receiving service screen information included in the (n + 1) th service screen template and provided to the smartphone program from the ARS server;
In the fifth step, the service screen information is included in the (n + 1) th service screen template corresponding to the service code or provided to the program of the smartphone through the data network in association with the service screen information. The method for synchronizing a service between a telephone network and a data network according to claim 1. The service screen information is
Matching with the next ARS service stage provided through the telephone network in the ARS server, including service screen information provided by being included in the (n + 1) th service screen template, or using a smartphone in cooperation with the ARS server 16. The service synchronization method between a telephone network and a data network according to claim 15, further comprising service screen information input through a counselor terminal during a call with a person. Determining service screen information to be provided to the smartphone program by being included in the (n + 1) th service screen template based on the data received through the smartphone program or the service code received from the ARS server; Including
The method according to claim 1, wherein the fifth step includes providing the service screen information to the (n + 1) th service screen template or providing the service screen information to the smartphone program through the data network. Service synchronization method between telephone network and data network.