JP2016187164A - Emergency reporting device having pre-call function - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem in which, when a report destination whose reporting order is earlier does not answer, it takes time to complete the report, and to transmit by changing the order to a report destination having higher probability of answering at a time of reporting so as to complete the report quickly.SOLUTION: A pre-call control unit 109 executes a call and a hung-up within a predetermined short time to each report destination registered on a call number registration unit 104. When a type of a response signal of a report destination determined by a pre-call response signal type determination unit 103 is a busy tone, a priority order determination unit 105 moves up the call order of the report destination, and does not detect a response signal from the report destination. When a predetermined specific sound indicating that an answering machine answered is detected, a call order of the report destination is moved down, and report destinations are sequentially called according to a changed call order.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a notification device that is connected to a notification switch and detects voice switch depression in advance and reproduces voice guidance to a previously registered notification destination.

  2. Description of the Related Art Conventionally, there is known an emergency call device that automatically makes a call to a call destination registered in advance in an emergency and sends a voice message when a call is answered. The emergency call device completes the call by calling in the registered order and detecting a response within a specified time. In this emergency call device, it is possible to change the next report order depending on the response state during the patrol (for example, Patent Document 1).

  However, since the emergency call device of Patent Document 1 makes a call within a specified time even when it is absent, that is, a call is made only for a specified time even when the call destination does not respond, the next call destination There was a problem that reporting to was delayed.

JP 2004-282209 A

  Therefore, the problem of the present invention is to change the order of reports that are likely to be able to respond at the time of reporting from those that took a long time to complete the report when the report destination with the report order is not responding. To provide an emergency call device that can complete the call as soon as possible.

  In order to solve the above-mentioned problem, the present invention is an emergency notification device comprising a notification means for sequentially calling a plurality of pre-stored notification destinations and sending a predetermined voice message to the notification destination responding to the call. Pre-calling means for calling and disconnecting each of the report destinations within a predetermined short time, and detecting the response signal from the report destination called by the pre-call means and detecting the response signal Response signal detection determination means for determining the type of the response signal, and report destination call order change means for changing the order of calling the plurality of report destinations according to the determined response signal type, the response signal detection determination When the response signal type determined by the means is a busy tone, the notification destination call order changing means moves up the calling order of the notification destination, and the response signal detection determination means When the answer signal is not detected, or when a predetermined specific sound indicating that the answering machine has responded is detected, the report destination call order change means decrements the call order of the report destination, and the notification means changes the change The plurality of report destinations are sequentially called according to a calling order.

  According to the present invention, when a report destination with a report order first does not respond, a message that has taken a long time to complete the report is sent to a report destination that is highly likely to be able to respond at the time of the report. It is possible to provide an emergency call device that can complete a call promptly.

It is a functional block diagram of the emergency call apparatus in one Embodiment of this invention. It is a figure explaining the registration content of a report number registration part. It is an operation | movement flowchart of the emergency call apparatus in one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In this embodiment, FIG. 1 shows a functional block diagram of an emergency call device in one embodiment of the present invention.

  The emergency call device 100 of the present invention includes a call switch detection unit 101, a voice call message storage unit 102, a pre-call response signal type determination unit 103, a call number registration unit 104, a priority determination unit 105, and outgoing / incoming calls. History storage unit 106, voice notification message transmission unit 107, response signal detection unit 108, pre-call control unit 109, notification control unit 110, telephone function unit 111, main control unit 112, and telephone network interface 113 It is composed of

  The notification switch detection unit 101 detects that a notification switch (not shown) connected to the emergency notification device 100 has been pressed.

  The voice report message storage unit 102 stores a voice message (guidance) to be sent to the report destination that responded at the time of the report.

  The pre-call response signal type determination unit 103 determines the type of the response signal from the report destination by the pre-call detected by the response detection unit 108, and raises or lowers the report order.

  The report number registration unit 104 is necessary for the report control unit 110 to execute a report. A report number and a report order indicating a plurality of telephone numbers as report destinations, a pre-call response signal type determination unit 103, and a priority determination The information whose notification order is changed is registered in accordance with the unit 105.

  The priority order determination unit 105 determines a report order to be prioritized from the response signal of the report destination by the pre-call detected by the response signal detection unit 108 or from the outgoing / incoming call history storage unit 106.

  The outgoing / incoming call history storage unit 106 stores the date and time, the call state, and the like of the number at the time of outgoing / incoming calls other than the emergency call performed as the telephone function of the emergency call device 100.

  The voice notification message sending unit 107 is controlled by the main control unit 112, and sends a voice message stored in the notification message storage unit 102 when the report destination responds.

  The response signal detection unit 108 detects how the report destination responds to the pre-call executed by the pre-call control unit 109.

  The pre-call control unit 109 performs a pre-call that disconnects the call after executing the call to the report destination at a predetermined call time.

  The report control unit 110 performs control for making a patrol report. The telephone function unit 111 controls the telephone function of the emergency call device 100.

  The main control unit 112 includes a notification switch detection unit 101, a voice notification message storage unit 102, a pre-call response signal type determination unit 103, a notification number registration unit 104, a priority determination unit 105, an outgoing / incoming call history storage unit 106, and a voice notification message. The transmission unit 107, the response signal detection unit 108, the pre-call control unit 109, the notification control unit 110, the telephone function unit 111, and the telephone network interface 113 are connected to control processing of the emergency notification device 100. The control unit 112 also establishes a communication path with a report destination on the telephone network.

  The telephone network interface 113 is an interface for connecting to the telephone network.

  FIG. 2 shows the registration contents of the report number registration unit 104. Stored in the column 201 indicating the report number indicating the telephone number of the report destination, the column 202 indicating the result of the type of the pre-call response signal determined by the pre-call response signal type determination unit 103, and the outgoing / incoming call history storage unit 106 The column 203 indicates the result of collation with the outgoing / incoming call history, and the column 204 indicates the order of notifications determined by the priority determination unit 105.

  FIG. 3 shows an operation flowchart of the emergency call device according to the embodiment of the present invention. The operation of the emergency call device according to the embodiment of the present invention will be described with reference to the drawings. In this embodiment, as prior settings, notifications are made in the order of report destination A → report destination B → report destination C → report destination D. Reporter A 2. Reporter B 3. Report C 4. It is assumed that it is registered in advance as in the report destination D.

  This flow starts when the emergency call device 100 is turned on. First, the emergency notification device 100 monitors whether the notification switch detection unit 101 has detected that the notification switch connected to the own device has been pressed (S301).

  When the notification switch detection unit 101 detects that the notification switch has been pressed (S301, YES), the emergency notification device 100 starts notification to the notification destination. First, the control unit 112 refers to the outgoing / incoming history storage unit 106, and there is a number that matches the report number of the report destination registered in the report number registration unit 104 in the outgoing / incoming history remaining within a predetermined time. Whether or not (S302).

  When there is a report number that matches the condition in the outgoing / incoming call history storage unit 106 (S302, YES), the priority determination unit 105 sets the report order of the matched report number in the report number registration unit 104 as the first (S312). ). For example, if the priority order determination unit 105 has a condition that is one hour before the time when the outgoing / incoming history condition is pressed, the highest priority is given. In this case, the report order is the first.

  If there is no report number that matches the conditions in the outgoing / incoming call history (S302, NO), a pre-call to the report destination is made in accordance with the report order registered in the report number registration unit 104 (or the report order changed in S312). Start (S303).

  Next, the response signal detection unit 108 detects the response signal of the report destination that made the pre-call. At this time, the pre-calling is performed for a short time that the response signal detection unit 108 can detect. If the response signal detection unit detects a bi-siteon according to the pre-call response signal type determination unit 103 according to the pre-call response signal type determination unit 103 (S304, YES), the process proceeds to S305, and the reporting order of the report destination is increased. When voice guidance such as an absence response is detected (S313, YES), the process proceeds to S314, and the reporting order of the reporting destination is lowered.

  When a ringback tone is detected (S315, YES), the process proceeds to S316, and when the report destination responds (calling state) (S316, YES), the process proceeds to S317 and the voice report message sending unit 107 performs the same as the normal report. Send a voice report message. If the telephone call is not made (S316, NO), the line is disconnected (S306), and if there is a next report destination (S307, YES), the process returns to S303 and the pre-call is continued in the same manner.

  Here, determination criteria of the pre-call response signal type determination unit 103 will be described. When the response signal type detected by the response signal detection unit 108 is a busy tone, it is determined that the responding respondent is at home and is likely to be able to make a report early, and the reporting order is advanced.

  When a specific sound indicating that a response such as an answering machine such as an answering machine has been answered is received, it is determined that there is no responder as a report destination and the possibility of making a report is low, and the report order is lowered.

  If the response signal type detected by the response signal detection unit 108 is a ringback tone, the reporter does not change the report order because the status of the reporter responder is unknown.

  Next, transmission to the report destination is started according to the changed report order (S308). Thereafter, as in the case of a normal reporting device, a call is made for a predetermined time, and it is determined whether or not a response is made within the predetermined time (S309). If there is no response, the call is terminated and disconnected (S310), and if there is a report destination in the next report order, the process returns to S308 (S311, YES), and if there is no report destination in the next report order (S311, NO), End the flow.

  If there is a response within a predetermined time (S309, YES), a voice notification message is sent from the voice notification message sending unit 107 to the destination (S317), and a call is started. If the end talk is detected (S318, YES), the flow is ended and the notification is completed.

DESCRIPTION OF SYMBOLS 100 ... Emergency call apparatus 101 ... Notification switch detection part 102 ... Voice notification message memory | storage part 103 ... Pre-call response signal type determination part 104 ... Notification number registration part 105 ... Priority order determination Unit 106 ... outgoing / incoming history storage unit 107 ... voice notification message transmission unit 108 ... response signal detection unit 109 ... pre-call control unit 110 ... notification control unit 111 ... telephone function unit 112 ... Main control unit 113 ... Telephone network interface unit

Claims (2)

An emergency call device comprising a report means for sequentially calling a plurality of report destinations stored in advance and sending a predetermined voice message to the report destination responding to the call,
Pre-calling means for calling and disconnecting each of the notification destinations within a predetermined short time, and detecting the type of response signal from the notification destination called by the pre-calling means, and detecting the detected response signal Response signal detection determining means for determining the type, and report destination call order changing means for changing the order of calling the plurality of report destinations according to the type of the determined response signal,
When the type of the response signal determined by the response signal detection determination unit is a busy tone, the notification destination call order changing unit raises the calling order of the notification destination,
When the response signal detection determining unit does not detect a response signal from the report destination or when a predetermined specific sound indicating that the answering machine has responded is detected, the report destination call order change unit is configured to call the report destination call order. Is
The emergency reporting device having a pre-calling function, wherein the reporting unit sequentially calls the plurality of reporting destinations in accordance with the changed calling order. The emergency call device according to claim 1, wherein when any of the notification destinations is registered with reference to the outgoing / incoming call history storage means included in the own device, the notification destination call order changing means An emergency call device having a pre-call function, wherein the call order is advanced.

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