JP2016174196A - Report system, report terminal, center device, and terminal management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system and a method that perform setting change and program update for a report terminal without infringing the privacy of a user.SOLUTION: A center device includes: a first communication unit that performs data communication; and a first control unit that notifies a report terminal of information on automatic call incoming if there is a need to update at least one of a setting parameter and firmware when receiving report data including information on the report terminal, and transmits update data on the basis of the information on automatic call incoming. An automatic report terminal includes: an event detection unit that detects the occurrence of a report event; a second communication unit that performs data communication; a call unit that performs a handsfree call at the time of an automatic report; and a second control unit that transmits report data including information on the terminal to the center device if the occurrence of a report event is detected, sets the second communication unit so that the second communication unit will perform automatic call incoming on the basis of the information on automatic call incoming announced by the center device, and receives update data from the center device by automatic call incoming.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a notification system, a notification terminal, a center device, and a terminal management method.

  2. Description of the Related Art In recent years, a notification system has been used in which an automatic notification terminal having a hands-free function is installed in an elderly home or the like, and a call or communication is performed with a center device connected by a telephone line. An automatic notification terminal having a hands-free function has a microphone and a speaker, and can talk with an operator of the center apparatus without having a receiver. On the other hand, there are automatic notification terminals that have an automatic incoming call function mainly for hands-free calls. With this type of automatic notification terminal, the sound around the terminal picked up by the microphone of the terminal at the time of incoming call is received regardless of the user's intention. The other party can hear you. For this reason, the automatic incoming call function of the automatic notification terminal is not used from the viewpoint of privacy protection except for a serious sick person who is difficult to move spontaneously.

  In addition, the automatic notification terminal has complicated parameter setting methods in order to meet various user requests, and it is difficult for a user unfamiliar with the operation to set the automatic notification terminal. On the other hand, due to changes in specifications and technological advances, there is an increasing need for updating the firmware of automatic notification terminals. As a method for performing such setting change or program update, a technique is considered in which the terminal is accessed from the terminal side and the program is downloaded to the terminal when the version of the program held by the terminal is newer (for example, , See Patent Document 1).

Japanese Patent Laid-Open No. 2001-075786

  In the prior art, since the terminal side mainly downloads update data from the server, there is a problem that a regular access to the server is required and a communication fee is generated on the user side. In addition, when the automatic incoming call function is used, there is a problem of user privacy protection.

  The reporting system, reporting terminal, center device, and terminal management method disclosed herein are intended to provide a technique for changing the setting of a reporting terminal and updating a program without infringing on the privacy of a user.

  According to one aspect, in the reporting system that reports the occurrence of a reporting event from the reporting terminal to the center device, the center device transmits the first communication unit that performs data communication with the reporting terminal and reporting data including information on the reporting terminal. When it is received, it is determined whether or not at least one of the setting parameters and firmware of the reporting terminal needs to be updated based on the information of the reporting terminal. A first control unit for notifying the notification terminal from the unit and transmitting update data to the notification terminal based on information related to automatic incoming calls, and the notification terminal detects occurrence of a predetermined notification event A second communication unit that performs data communication with the center device, a call unit that performs a hands-free call when the center device is automatically notified, and an event detection unit that generates a notification event. Is detected, the second communication unit transmits the notification data including the information of the terminal itself to the center device, and the second incoming call is set to the call unit based on the information related to the automatic incoming call notified from the center device. And a second control unit configured to receive the update data from the center device by automatic incoming call.

  According to one aspect, in a notification terminal that notifies the center device of occurrence of a predetermined notification event, an event detection unit that detects the occurrence of the notification event, a communication unit that performs data communication with the center device, and the center device When the call unit that performs a hands-free call when automatically reporting to the device and the event detection unit detects the occurrence of a report event, the communication unit transmits report data including information on the terminal itself to the center device. And a control unit configured to set the communication unit to perform the automatic incoming call set in the communication unit based on the notified information regarding the automatic incoming call and to receive the update data from the center device by the automatic incoming call.

  According to one aspect, in the center device that receives a notification of the occurrence of a notification event from the notification terminal, when the communication unit that performs data communication with the notification terminal and notification data including information on the notification terminal is received, the information on the notification terminal Based on the above, it is determined whether or not at least one of the setting parameters and firmware of the reporting terminal needs to be updated. And a control unit that transmits update data to the reporting terminal based on the information.

  According to one aspect, a terminal management method in a reporting system that reports the occurrence of a reporting event from a reporting terminal to a center device, wherein the center device receives reporting data including reporting terminal information from the reporting terminal Based on the information of the reporting terminal, it is determined whether or not at least one of the setting parameter and firmware of the reporting terminal needs to be updated. Update data is transmitted to the reporting terminal based on the information related to the incoming call, and the reporting terminal has a call unit that performs a hands-free call when automatically reporting to the center device, and when the occurrence of the reporting event is detected, the center device Report data including information about the terminal itself is sent to the Part Set automatic call to, and wherein the receiving the updating data sent from the center apparatus by automatic reception.

  The reporting system, reporting terminal, center device, and terminal management method of the present disclosure can change the setting of the reporting terminal and update the program without infringing on the privacy of the user.

It is a figure which shows an example of a report system. It is a figure which shows an example of a control part. It is a figure which shows an example of a self-diagnosis processing part. It is a figure which shows an example of a memory | storage part. It is a figure which shows an example of automatic report data and response data. It is a figure which shows an example of terminal information. It is a figure which shows an example of an automatic incoming call instruction. It is a figure which shows an example of a modem communication procedure. It is a figure which shows an example of a center apparatus. It is a figure which shows an example of a terminal database. It is a figure which shows an example of a setting parameter ID database. It is a figure which shows an example of an automatic incoming call process management part. It is a figure which shows an example of a time measuring part and a time measuring process part. It is a figure which shows an example of the separate automatic incoming call process JOB and JOB reservation.

  Hereinafter, embodiments will be described with reference to the drawings.

  FIG. 1 shows an example of a notification system 100 according to the present embodiment. In FIG. 1, in the notification system 100, an automatic notification terminal 101 and a center device 102 are connected by a communication network 103. The automatic notification terminal 101 is a device that is installed, for example, in an elderly home, and notifies the center device 102 when an event such as a user operation or detection of an abnormality by a sensor occurs. An analog telephone line or the like is used for the communication network 103, and the user can talk with an operator of the center apparatus 102 via the automatic notification terminal 101. Further, the automatic notification terminal 101 can transmit terminal information to the center apparatus 102 by data communication.

  In FIG. 1, the automatic notification terminal 101 includes a communication IF (InterFace) 111, a hands-free call unit 112, a modem communication unit 113, a control unit 114, a speaker 115, and a microphone 116. Note that an analog telephone 104 is connected to the automatic notification terminal 101 in order to receive a call from the outside.

  The communication IF 111 has an interface circuit for connecting to the communication network 103. For example, the communication IF 111 detects an incoming call from the center apparatus 102 and notifies the control unit 114 of the incoming call. Further, the communication IF 111 makes a call to the center apparatus 102 under the control of the control unit 114. The communication IF 111 connects the communication network 103 to the analog telephone 104 when the automatic notification terminal 101 is not used. When an incoming call is received from outside when the automatic notification terminal 101 is not used, the analog telephone 104 rings and the user can make a call using the analog telephone 104. Further, the communication IF 111 connects any one of the modem communication unit 113, the analog telephone 104, and the hands-free call unit 112 to the communication network 103 under the control of the control unit 114. For example, the control unit 114 switches the communication IF 111 to the modem communication unit 113 when an incoming call is received from the center apparatus 102 in a state where automatic incoming call is set. Further, in this embodiment, the modem communication unit 113 automatically receives a call at a time designated by the automatic incoming call instruction of the center apparatus 102 and performs data communication with the center apparatus 102. The communication network 103 may be an optical communication line capable of transmitting and receiving analog signals with the same quality as an analog telephone line.

  A speaker 115 and a microphone 116 are connected to the handsfree calling unit 112. The hands-free calling unit 112 allows the user to make a hands-free call with the operator of the center apparatus 102. The hands-free calling unit 112 includes circuits such as a voice switch and an echo canceller so that howling does not occur between the microphone 116 and the speaker 115, for example.

  The modem communication unit 113 is, for example, a V.C standard defined by ITU-T (International Telecommunication Union Telecommunication Standardization Sector). 34 (33.6kbps) and V. Data communication is performed with the center apparatus 102 based on a standard such as 90 (56 kbps). The modem communication unit 113 can be realized by firmware using a DSP (Digital Signal Processor) or the like, and may be included in the control unit 114. In the present embodiment, the modem communication unit 113 is described as a block different from the control unit 114 so that the switching operation with the hands-free call unit 112 is easy to understand.

  The control unit 114 has a CPU (Central Processing Unit) and controls the operation of the entire automatic notification terminal 101 in accordance with a predetermined program (referred to as firmware). The control unit 114 includes operation buttons and sensors. When an event such as pressing of the operation button or detection of an abnormality by the sensor occurs, the control unit 114 calls the center device 102. Alternatively, the control unit 114 switches the communication IF 111 when a call is made to the center apparatus 102 and connects the communication network 103 to the modem communication unit 113 or the hands-free call unit 112.

  As described above, the automatic notification terminal 101 according to the present embodiment can perform data communication with the center device 102 by the modem communication unit 113 or can make a hands-free call with the operator of the center device 102 by the hands-free call unit 112. .

  FIG. 2 shows an example of the control unit 114. In FIG. 2, the control unit 114 includes a hardware unit 120 and a software processing unit 130.

  2, the hardware unit 120 includes an input monitoring unit 121, a time measuring unit 122, a storage unit 123, a firmware storage unit 124, a firmware update buffer 125, and an execution memory 126.

  The input monitoring unit 121 includes a button 121a and a sensor 121b. The button 121a is an operation button such as an emergency button, a consultation button, or a cancel button. The sensor 121b is a detector such as a fire sensor or a gas leak sensor. Information of the input monitoring unit 121 is notified to the software processing unit 130 of the control unit 114. The input monitoring unit 121 has a function of stacking (temporarily holding in time-series order) information that the button 121a is pressed or information detected by the sensor 121b. Thus, even when the button 121a is pressed during firmware update or when the sensor 121b detects an abnormality, the automatic notification terminal 101 can detect a notification event by checking the information of the input monitoring unit 121 after the update. It is possible to report reliably without spilling.

  The timer unit 122 includes a clock with a calendar, detects the date and time preset by the firmware, and notifies the firmware. Note that the timer unit 122 may be a timer that notifies the firmware when a time preset by the firmware has elapsed.

  The storage unit 123 is a non-volatile memory that stores setting parameters, terminal information, operating conditions, and the like.

  The firmware storage unit 124 is a non-volatile memory that stores firmware that controls the operation of the entire automatic notification terminal 101. For example, the firmware performs a process of calling the center apparatus 102 when the input monitoring unit 121 detects an event. Alternatively, the firmware detects an incoming call from the center apparatus 102, and performs data communication when automatic incoming call is set. The firmware storage unit 124 is a memory that stores firmware, and performs processing by expanding the firmware storage unit 124 to an execution memory 126 described later. Further, the firmware executes processing of the software processing unit 130 of the control unit 114.

  The firmware update buffer 125 is a non-volatile memory that temporarily stores firmware downloaded from the center apparatus 102 when updating the firmware. The control unit 114 copies the firmware from the firmware update buffer 125 to the firmware storage unit 124 after completing the download of the firmware from the center apparatus 102. Note that the storage unit 123, the firmware storage unit 124, and the firmware update buffer 125 may be, for example, a Flash Memory.

  The execution memory 126 is a volatile memory that executes firmware. The execution memory 126 is, for example, a DRAM (Dynamic Random Access Memory). The firmware executed by the control unit 114 is expanded from the firmware storage unit 124 to the firmware execution memory 126 at the time of activation, and then starts processing. Further, the setting parameters are also expanded from the storage unit 123 to the execution memory 126 by the control unit 114. Note that the execution memory 126 is a volatile memory, and copying of the firmware from the firmware storage unit 124 to the execution memory 126 is performed in a very short time compared to the download time of the update data. The same applies to copying of setting parameters. Here, even when a notification event occurs during copying of firmware and setting parameters, the input monitoring unit 121 stacks the notification event. Then, when the copying of the firmware and setting parameters is completed and the self-diagnosis by the self-diagnosis processing unit 132 is completed, the notification is performed. When there are a plurality of notification events stacked in the input monitoring unit 121, the control unit 114 performs processing in chronological order, or the control unit 114 sets the priority of notification according to the updated firmware and setting parameters. To do. For example, even when the event that the consultation button is pressed is earlier in time-series order than the fire sensor, the notification event of the fire sensor is processed first.

  The execution memory 126 may have two memory areas. For example, when the execution memory 126 has two memory areas, A and B, while the firmware before update is operating on the A plane, the control unit 114 transfers the updated firmware from the firmware update buffer 125 to the B plane. Expand to. Then, after the development of the updated firmware on the B side is completed, the control unit 114 switches the execution memory 126 from the A side to the B side. Thereby, it is possible to prevent the operation of the automatic notification terminal 101 from stopping for a long time. Since the switching from the A side to the B side of the execution memory 126 is performed instantaneously, the automatic notification terminal 101 can reliably notify the center device 102 without missing an emergency call.

  Note that the update processing of the automatic notification terminal 101 is not executed unless the automatic notification terminal 101 notifies the center device 102 due to the occurrence of an automatic notification event. Therefore, holding the firmware and setting parameters in two memories is effective in improving the reliability of the automatic notification terminal 101. In addition, for example, by setting power-off or terminal restart as an automatic notification event, automatic notification is executed to the center apparatus 102 when the automatic notification terminal 101 is restarted. Thereby, the automatic notification terminal 101 can notify the center device 102 that there is a defect in data such as a nonvolatile memory. Then, the center apparatus 102 can transmit an automatic incoming call instruction of “automatic incoming” “present” to the automatic notification terminal 101, and can correct a certain part by the update process.

  2, the software processing unit 130 includes an event detection processing unit 131, a self-diagnosis processing unit 132, an automatic incoming call processing unit 133, an update processing unit 134, and a notification processing unit 135.

  The event detection processing unit 131 monitors events such as pressing of the button 121a of the input monitoring unit 121 and detection information of the sensor 121b, for example. When the event detection processing unit 131 detects the occurrence of any event, the notification processing unit 135 notifies the center device 102 of the occurrence of the event.

  As shown in FIG. 3, the self-diagnosis processing unit 132 performs two types of self-diagnosis processes, a self-diagnosis process 132a and a self-diagnosis process 132b. The self-diagnosis process 132a is a process performed to confirm whether or not the updated part operates normally when the firmware or the setting parameter is updated. For example, when the firmware to be updated is loaded into the execution memory 126, the self-diagnosis processing 132a is performed prior to the notification processing, and the self-diagnosis processing unit 132 confirms that the notification is reliably performed. The self-diagnosis process 132b is a process performed to confirm the operation of the entire automatic notification terminal 101 including the nonvolatile memory. The self-diagnosis processing 132b is periodically performed by the self-diagnosis processing unit 132 at a request from the center apparatus 102 or at a preset time interval. Since the self-diagnosis process 132b is performed on the entire system including the non-volatile memory, it takes time for the diagnosis process. Therefore, the self-diagnosis process 132b is executed while the automatic notification terminal 101 is not performing a notification operation.

  The automatic incoming call processor 133 sets the automatic incoming call of the automatic notification terminal 101 based on the automatic incoming call instruction notified from the center device 102. For example, the automatic incoming call processing unit 133 performs processing for switching the communication IF 111 to the modem communication unit 113 side at the automatic incoming call time designated by the automatic incoming call instruction.

  The update processing unit 134 performs processing for downloading update data from the center apparatus 102 and updating firmware and setting parameters.

  The notification processing unit 135 performs processing for reporting to the center apparatus 102 when the event detection processing unit 131 detects a notification event.

  As described above, the automatic notification terminal 101 according to the present embodiment can detect a notification event and notify the center device 102, or can update firmware and setting parameters by downloading update data from the center device 102. .

  FIG. 4 shows an example of the storage unit 123 shown in FIG. 4, the storage unit 123 includes a setting parameter storage area 151, a setting parameter update buffer area 152, a terminal property storage area 153, and a setting parameter ID (IDentification) storage area 154. The storage unit 123 further includes a firmware version number storage area 155, a status storage area 156, a processing status storage area 157, and an automatic incoming call instruction storage area 158.

  The setting parameter storage area 151 is a memory area in which information on parameters for operating the automatic notification terminal 101 is stored. The setting parameters include, for example, the telephone number of the report destination and the number of retries.

  The setting parameter update buffer area 152 is a memory area that temporarily stores setting parameters to be updated from the center apparatus 102 when downloaded.

  The terminal property storage area 153 is a memory area in which terminal properties are stored. The terminal property is information specific to the terminal, such as information specific to the terminal, model name, model version, manufacturing number, manufacturing date, and the like.

  The setting parameter ID storage area 154 is a memory area in which setting parameter IDs (IDentification) are stored. The setting parameter ID is information indicating a set of parameters for setting the operation of the terminal, for example. Here, the setting parameters having various setting values have a huge number of combinations of setting values. Therefore, for easy management of the setting parameters, for example, several combinations of setting values such as set A and set B are determined in advance, and the user or administrator selects the setting parameters from the setting value combinations. . For example, the user or administrator selects set A from a plurality of sets. The setting parameter ID in this case is set A. The center apparatus 102 registers and manages a setting parameter ID indicating set information in association with the automatic notification terminal 101.

  The firmware version number storage area 155 is a memory area in which the firmware version number of the automatic notification terminal 101 is stored.

  The status storage area 156 is a memory area in which a status indicating the current operation status of the terminal is stored. The status of the operation status of the terminal is information such as failure (memory error etc.) and normal operation. The status is information acquired by the operation of the self-diagnosis processing unit 132.

  The processing status storage area 157 is a memory area in which the processing status of the automatic incoming call instruction is stored. For example, the processing status storage area 157 stores information related to the automatic incoming call processing status such as automatic incoming standby, automatic incoming call completion, current retry count (for example, first time), and abort.

  The automatic incoming call instruction storage area 158 is a memory area for storing automatic incoming call setting information such as presence / absence of an automatic incoming call instruction, automatic incoming call start time, automatic incoming call waiting time, number of retries, and retry interval.

  The setting parameters are stored in two places, the setting parameter storage area 151 and the setting parameter update buffer area 152. On the other hand, firmware is stored in two locations, the firmware storage unit 124 and the firmware update buffer 125. As described above, the setting parameter and the firmware have the same data stored in two places. Then, when there is a defect in one of the data, the control unit 114 records that there is a defect in the data in the current status 254 of the terminal in the terminal information 203. Then, the automatic notification terminal 101 loads data having no defects at the time of restarting into the execution memory area. The execution memory area corresponds to the execution memory 126 shown in FIG.

  FIG. 5 shows an example of data transmitted and received when the automatic notification terminal 101 makes a report to the center apparatus 102. In FIG. 5, the automatic notification terminal 101 transmits automatic notification data 200 to the center device 102 when detecting some event (for example, the user has lost physical condition and presses a consultation button for receiving health consultation). Here, the automatic notification data 200 includes a user ID 201, a notification event code 202, and terminal information 203.

  The user ID 201 is a terminal-specific ID for identifying the user of the terminal. The center apparatus 102 that has received the automatic notification data 200 from the automatic notification terminal 101 identifies the user of the automatic notification terminal 101 with the user ID 201, displays the user information, and presents it to the operator. The center apparatus 102 is information indicating the details of the user held in association with the user ID 201 (for example, information such as “the user is a 75-year-old woman and is currently being treated for whipping in a car accident”). ) To the operator.

  The notification event code 202 is an event code for distinguishing an event in which an automatic notification has occurred. The center device 102 determines the type of event based on the event code. The event code and the event content are associated in advance. For example, an event code indicating that the consultation button has been pressed is BC001, and a fire detection event code is BC002.

  The terminal information 203 includes information such as terminal properties, setting parameter IDs, firmware version numbers, self-diagnosis results, current status of the terminals, and processing status of automatic incoming call instructions.

  FIG. 6 shows an example of the terminal information 203. In the example of FIG. 6, the terminal information 203 includes information on a terminal property 251, a setting parameter ID 252, a firmware version number 253, a terminal current status 254, and an automatic incoming call instruction processing status 255. Here, as described in the terminal property storage area 153 shown in FIG. 4, the terminal property 251 includes, for example, information unique to the terminal, information such as a model name, a model version number, a manufacturing number, and a manufacturing date. At least one piece of information is included. As described in the setting parameter ID storage area 154 in FIG. 4, the setting parameter ID 252 is information indicating a set of parameters for setting the operation of the terminal, for example. The firmware version number 253 is information indicating the version number of the firmware on which the automatic notification terminal 101 is operating. As described in the status storage area 156 in FIG. 4, the current status 254 of the terminal is information indicating the operating status of the terminal, for example, during failure or during normal operation. As described in the processing status storage area 157 of FIG. 4, the automatic incoming call instruction processing status 255 relates to the automatic incoming call processing status such as, for example, automatic incoming standby, automatic incoming call completion, current retry count, and abort. Information.

  On the other hand, in FIG. 5, the center apparatus 102 that has received the automatic notification data 200 from the automatic notification terminal 101 determines to give an automatic incoming call instruction to the automatic notification terminal 101 according to the contents of the terminal information 203 of the automatic notification data 200. Response data 210 is returned. In the example of FIG. 5, the response data 210 includes information on an automatic incoming call instruction 211 and a hands-free switching instruction 212. Then, the center apparatus 102 instructs the automatic notification terminal 101 to receive an automatic call according to the automatic call reception instruction 211 of the response data 210.

  The hands-free switching instruction 212 is information for instructing to switch the communication IF 111 of the automatic notification terminal 101 to the hands-free calling unit 112 so that the report receiving operator 107 and the user can talk hands-free. The automatic notification terminal 101 that has received the hands-free switching instruction 212 switches from the modem communication unit 113 to the hands-free call unit 112 by the communication IF 111. As a result, the user can talk hands-free with the report receiving operator who operates the center apparatus 102. For example, the notification receiving operator can call the user who uses the automatic notification terminal 101 “What happened” with reference to the content of the notification event and the user information displayed on the console. For example, the user can consult with the report receiving operator, "I have trouble with my left shoulder. I should go to a doctor." For example, when the report receiving operator is a nurse, the nurse determines a detailed situation, gives appropriate advice to the user, and ends the report.

  FIG. 7 shows an example of the automatic incoming call instruction 211. In the example of FIG. 7, the automatic incoming call instruction 211 includes information on whether there is an automatic incoming call instruction 261, automatic incoming call start time 262, automatic incoming call waiting time 263, retry count 264, and retry interval 265.

  In the data area of the presence / absence 261 of the automatic incoming call instruction, “Yes” information is stored when the center apparatus 102 is set to automatically make an incoming call to the automatic notification terminal 101, and “No” when the automatic incoming call is not made. Is stored. For example, the presence / absence of an automatic incoming call instruction is “present” when the setting parameters and firmware are not the latest, or when the automatic incoming call process is aborted. If the presence / absence 261 of the automatic incoming call instruction is “present”, other items of the automatic incoming call instruction 211 are set, but if the presence / absence 261 of the automatic incoming call instruction is “none”, the presence / absence of the automatic incoming call instruction is set. Items other than 261 are not set.

  The data area of the automatic incoming call start time 262 stores information indicating the start time when the automatic notification terminal 101 automatically receives an incoming call from the center apparatus 102. For example, the information of the automatic incoming call start time 262 may directly set the automatic incoming call start time (for example, how many hours and minutes), or may be set by the elapsed time from the reference time (for example, how many hours and what (After minutes). When the automatic incoming call start time 262 is set as an elapsed time from the reference time, the center device 102 transmits the automatic incoming call instruction 221 and then starts measuring time between the center device 102 and the automatic notification terminal 101. Perform communication to synchronize.

  The data area of the automatic incoming call waiting time 263 stores information indicating a period during which the automatic incoming call function is valid from the automatic incoming call start time. For example, when the start time is 3:00 and the waiting time is 15 minutes, the automatic notification terminal 101 automatically receives an incoming call from the center apparatus 102 within the period from 3:00 to 3:15. The data area of the number of retries 264 stores information on the number of retries when the telephone line cannot be connected due to busy or the like. In the data area of the retry interval 265, information indicating a period until the next retry (for example, after 1 hour and 10 minutes) is stored when the number of retries is one or more.

  The automatic notification terminal 101 that has received the automatic incoming call instruction 211 shown in FIG. 7 uses the information of the automatic incoming call start time 262 and the automatic incoming call waiting time 263, for example, “April 1, 2015, 3:00 to 3:30”. Set the date and time range in which automatic incoming calls are valid. As a result, the automatic notification terminal 101 automatically receives an incoming call from the center apparatus 102 between 3:00 and 3:30 on April 1, 2015, for example. Note that the automatic notification terminal 101 does not automatically receive a call even if a call is received from the center apparatus 102 outside the date and time range in which automatic reception is valid, for example, 2:59 or 3:31 on April 1, 2015. . Similarly, even if the automatic notification terminal 101 receives a call from the center device 102 at 3:15 on March 31, 2015 or April 2, 2015, for example, it does not automatically receive the call. As described above, by setting the date and time when the automatic notification terminal 101 automatically receives a call and limiting it to modem communication, the privacy of the user can be protected.

  Here, the automatic incoming call waiting time 263 is a spare time reserved to cope with, for example, a case where a clock or timer is shifted between the center apparatus 102 and the automatic notification terminal 101 or a line delay occurs. It is better to set the time on the center side according to the environmental conditions.

  When the automatic notification terminal 101 receives the automatic reception instruction 211 having the automatic reception instruction presence / absence 261 of “Yes” shown in FIG. 7, the automatic notification terminal 101 sets the communication IF 111 for a period obtained by adding the automatic reception waiting time 263 to the automatic reception start time 262. Switch to the modem communication unit 113 side. As described with reference to FIG. 1, when the automatic notification terminal 101 is not used, the analog telephone 104 is connected to the communication network 103 in order to receive a call from the outside. The communication network 103 is connected to the modem communication unit 113. Therefore, when the center apparatus 102 calls the automatic notification terminal 101 within the waiting time for automatic incoming call, the modem communication section 113 is called and the bell of the analog telephone 104 does not ring. When the modem communication unit 113 detects an incoming call from the center apparatus 102, it automatically goes off hook, terminates the telephone line, and automatically receives the incoming call.

  FIG. 8 shows an example of a communication procedure of the modem communication unit 113. FIG. 8 shows a modem communication procedure when the automatic incoming call instruction 211 is “present”.

  In step S271, the center apparatus 102 transmits a predetermined modem communication procedure to the modem communication unit 113 of the automatic notification terminal 101. The modem communication procedure includes information such as an automatic incoming call instruction 211, for example.

  In step S272, when receiving the modem communication procedure from the center apparatus 102, the automatic notification terminal 101 recognizes the automatic incoming call instruction and returns a response of the modem communication procedure.

  In step S273, when the transmission / reception of the modem communication procedure is completed, the modem communication between the center apparatus 102 and the automatic notification terminal 101 is established, and data transmission / reception becomes possible.

  In step S274, when modem communication is established, the center apparatus 102 transmits update data to the automatic notification terminal 101.

  In step S275, the automatic notification terminal 101 receives all the update data from the center apparatus 102, and upon confirming that the update data has been correctly received by parity check or the like, transmits an ACK (ACKnowledge) indicating that the update data has been received. To do.

  In step S276, when the center apparatus 102 receives ACK from the automatic notification terminal 101, the center apparatus 102 transmits a line release instruction to the automatic notification terminal 101, and goes on-hook to release the telephone line. The automatic notification terminal 101 that has received the line release instruction from the center apparatus 102 also goes on hook to release the telephone line.

  As described above, the automatic notification terminal 101 can automatically receive modem communication from the center apparatus 102 during a period in which the automatic incoming call waiting time 263 is added to the automatic incoming call start time 262 specified by the automatic incoming call instruction 211. . The center apparatus 102 can maintain the automatic notification terminal 101 by transmitting update data to the automatic notification terminal 101.

  The present embodiment is characterized in that the automatic notification terminal 101 automatically receives a call and establishes modem communication with the center apparatus 102 during a period specified by the automatic incoming call start time 262 and the automatic incoming call waiting time 263. Therefore, it is necessary to consider when there is an incoming call other than modem communication while the automatic notification terminal 101 is waiting for an automatic incoming call. Therefore, in the present embodiment, when there is an incoming call other than modem communication while the automatic notification terminal 101 is waiting for automatic incoming call, the modem communication unit 113 of the automatic notification terminal 101 goes off-hook and terminates the telephone line. . However, if the predetermined modem communication procedure cannot be received within a predetermined time, the automatic notification terminal 101 determines that the modem communication is not from the center apparatus 102. Then, the automatic notification terminal 101, for example, sends a voice message such as “The line is disconnected because it is in a call” to the telephone line, and then goes on-hook to release the telephone line. The automatic notification terminal 101 waits for retry communication from the center apparatus 102 based on the retry count 264 and the retry interval 265 of the automatic incoming call instruction 211. At this time, the processing status 255 of the automatic incoming call instruction is “N waits for retry” (N is a positive integer, indicating the number of failed automatic incoming calls or the remaining number of retries). When the automatic incoming call failure count becomes the same as the retry count 264 (when N = 0), the automatic incoming call is aborted (stopped). Note that the communication IF 111 connects the communication network 103 to the analog telephone 104 during the retry interval 265 so that a normal telephone can be received. There is an incoming call from other than the center device 102 in a period obtained by adding the automatic incoming call start time 262 and the automatic incoming call waiting time 263. While the automatic notification terminal automatically receives and responds to the incoming call, the center device 102 performs automatic notification. When a call is made to the terminal 101, the automatic incoming call fails, and the number of report failures in the report history of the center apparatus 102 increases by one. Then, the center apparatus 102 prepares for the next automatic incoming call communication based on the retry count 264 and the retry interval 265 transmitted by the automatic incoming call instruction 211.

  Here, the update process will be described. When the firmware or setting parameters of the automatic notification terminal 101 are not the latest, the center device 102 creates an automatic incoming call instruction 211, stores it in the response data 210, and transmits it to the automatic notification terminal 101. The automatic notification terminal 101 stores the automatic incoming call instruction 211 in the automatic incoming call instruction storage area 158 shown in FIG.

  The automatic notification terminal 101 and the center apparatus 102 establish modem communication by automatic incoming call according to the procedure shown in FIG. Then, the center apparatus 102 transmits update data. When receiving the update data, the automatic notification terminal 101 performs an update process according to the contents of the update data (firmware update, setting parameter update). For example, in the case of firmware update, the automatic notification terminal 101 stores the received update data in the firmware update buffer 125 shown in FIG. Similarly, in the case of setting parameter update, the automatic notification terminal 101 stores the received update data in the setting parameter update buffer area 152 shown in FIG.

  When the reception of the update data is completed, the automatic notification terminal 101 performs a parity check of the firmware update buffer 125 in the case of firmware update, and performs a parity check of the setting parameter update buffer area 152 in the case of setting parameter update. Then, when the parity check is OK, the automatic notification terminal 101 transmits an update data reception ACK to the center apparatus 102. When the parity check is NG, the automatic notification terminal 101 transmits a NACK indicating that the update data reception has failed to the center apparatus 102. In this case, the center apparatus 102 retries the update process. On the other hand, the center apparatus 102 that has received the update data reception ACK indicating that the parity check is OK transmits a line release instruction to the automatic notification terminal 101 and opens the telephone line. The automatic notification terminal 101 that has received the line opening instruction opens the telephone line. In the case of firmware update, the automatic notification terminal 101 loads the firmware stored in the firmware update buffer 125 into the firmware area of the execution memory 126. In the case of setting parameter update, the automatic notification terminal 101 loads the setting parameter stored in the setting parameter update buffer area 152 into the setting parameter area of the execution memory 126.

  Even during loading of each data into the execution memory 126, the input monitoring unit 121 monitors the occurrence of a notification event. As described above, the execution memory 126 has two memory areas, and while the update data is being loaded, the automatic notification terminal 101 is operating with the firmware before the update of the A plane, and a high priority notification event. Occurs, the automatic notification terminal 101 continues to operate even when the update data load on the side B is interrupted, and the notification is executed.

  Here, when the update data loading to the execution memory 126 is completed, the automatic notification terminal 101 activates the self-diagnosis processing unit 132 and starts operation with the updated firmware and the updated setting parameter. When the operation is normally started, the automatic notification terminal 101 stores the contents of the firmware update buffer 125 in the firmware storage unit 124 in the case of firmware update. Similarly, the automatic notification terminal 101 stores the contents stored in the setting parameter update buffer area 152 in the setting parameter storage area 151 in the case of setting parameter update.

  When operation is started with an updated firmware or parameter, the operation is performed on the B side of the execution memory 126. When the firmware storage unit 124 and the setting parameter storage unit 151 are changed to the update data, the updated data is also loaded on the A side of the execution memory 126 and the parity check is performed. The B side of the execution memory 126 is switched to the A side.

  Here, the firmware and setting parameters of the automatic notification terminal 101 of the present embodiment are stored in the nonvolatile memory. For example, the firmware is stored in two nonvolatile memories, a firmware storage unit 124 and a firmware update buffer 125. Similarly, the setting parameters are stored in two nonvolatile memories, that is, a setting parameter storage area 151 and a setting parameter update buffer area 152. On the other hand, since the execution memory 126 used for the operation of the automatic notification terminal 101 is stored in the volatile memory, if the power is cut off for some reason and the power is reconnected, the contents of the volatile memory Disappears. When the contents of the volatile memory are lost due to power-off, the firmware and setting parameters stored in the nonvolatile memory are loaded into the execution memory 126 of the volatile memory, and the automatic notification terminal 101 is restarted.

  Also, the main function of the automatic notification terminal 101 in this embodiment is to notify an event that has occurred by disconnecting other notifications when a notification event has occurred. For example, when the input monitoring unit 121 detects an input from a fire sensor or the like during a call using the analog telephone 104, the automatic notification terminal 101 disconnects the line to which the analog telephone is connected. Then, the automatic notification terminal 101 notifies a preset notification destination of a fire notification event (in this embodiment, the center device 102 may be a fire department). As described above, the automatic notification terminal 101 executes the notification in preference to the communication such as the call or the update by the automatic incoming call due to the occurrence of a preset notification event. Therefore, the input monitoring unit 121 constantly monitors the occurrence of a notification event while the automatic notification terminal 101 is in operation.

  As described above, there is a possibility that the update process by the automatic incoming call is interrupted by the automatic notification from the automatic notification terminal 101. When the notification event occurs while the automatic notification terminal 101 is receiving the update data transmitted by the center device 102, the automatic notification terminal 101 disconnects the communication for receiving the update data, and the generation of the notification event is detected by the center device 102. To report to. For this reason, the update data is written to the firmware update buffer 125 or the setting parameter update buffer area 152 instead of directly rewriting the contents of the firmware storage unit 124 or the setting parameter storage area 151. As a result, even when an automatic notification event occurs during reception of update data and the automatic notification terminal 101 is turned off and restarted, the automatic notification terminal 101 operates normally with the firmware and setting parameters before update. can do.

  In addition, by setting the number of retries in the automatic incoming call instruction 211, even when the automatic notification event occurs and the reception of the update data is interrupted, the automatic notification terminal 101 can update the update data within the determined number of retries. Can be received.

  Next, the center apparatus 102 that implements the automatic incoming call function will be described.

  FIG. 9 shows an example of the center apparatus 102. The center apparatus 102 is connected to a plurality of automatic notification terminals 101 via the communication network 103. The center apparatus 102 is installed in a reception center 105 of a company that provides a notification service. In the reception center 105, a report reception operator 107 is on standby. The notification receiving operator 107 monitors the communication content of the automatic notification terminal 101 that receives a call to the center apparatus 102 on the console 106 or makes a call with the user. Here, in the example of FIG. 9, two operators, a report reception operator 107 a that operates the console 106 a and a report reception operator 107 b that operates the console 106 b, are waiting at the reception center 105. In the following description, the console 106a and the console 106b are collectively referred to as the console 106. Similarly, the notification receiving operator 107a and the notification receiving operator 107b are collectively referred to as the notification receiving operator 107.

  The console 106 includes operation means such as a keyboard and a mouse and a monitor, and is connected to the control unit 303 and the call unit 302. The console 106 processes the data obtained from the control unit 303 and displays it on the monitor screen. Further, the console 106 inputs / outputs a call voice with the user to / from a call device (for example, a headset of the report receiving operator 107) via the call unit 302.

  In addition, at least one maintenance operator 108 stands by in the reception center 105 in addition to the notification reception operator 107. The maintenance operator 108 operates the maintenance console 109 to check the state of the automatic notification terminal 101 and updates the setting parameters and firmware of the automatic notification terminal 101.

  The console 109 has operation means such as a keyboard and a mouse and a monitor, and is connected to the control unit 303. The console 109 processes data obtained from the control unit 303 and displays it on the monitor screen. Further, the console 109 can rewrite information in the control unit 303 and perform data communication with the automatic notification terminal 101.

  In FIG. 9, the center apparatus 102 includes a communication IF 301, a call unit 302, and a control unit 303.

  The communication IF 301 has an interface circuit for connecting to the communication network 103, similarly to the communication IF 111 of the automatic notification terminal 101. Further, the communication IF 301 determines whether or not the communication data is modem communication data. If the communication data is modem communication data, the communication IF 301 is connected to the modem communication unit 311 included in the control unit 303. For example, when the communication IF 301 receives modem communication data including automatic notification data from the automatic notification terminal 101, the communication IF 301 connects the communication network 103 to the modem communication unit 311 of the control unit 303. Note that the center apparatus 102 accommodates a plurality of automatic notification terminals 101, and can cope with a case where a plurality of automatic notification terminals 101 simultaneously receive a notification. For example, the center apparatus 102 has a representative telephone number and can receive reports from a plurality of automatic reporting terminals 101 with the same telephone number. For this reason, the communication IF 301 has a plurality of termination circuits for receiving incoming calls from the plurality of automatic notification terminals 101.

  The call unit 302 has a circuit for making a call with the user of the automatic notification terminal 101. Note that, in preparation for the case where the communication IF 111 receives a call from a plurality of automatic notification terminals 101 at the same time, the call unit 302 has a plurality of call circuits for calling each of the automatic notification terminals 101 that have received the call. Here, the report receiving operator 107 can select a plurality of call circuits by operating the console 106.

  The control unit 303 controls the operation of the entire center apparatus 102. In FIG. 9, the control unit 303 includes a modem communication unit 311, a database 312, a time measuring unit 313, an automatic incoming call processing management unit 314, and a notification processing unit 315. In addition, the timing unit 313 includes a timing processing unit 316 that performs processing in an integrated manner.

  The modem communication unit 311 corresponds to the same communication standard as the modem communication unit 113 of the automatic notification terminal 101 and can perform data communication with the automatic notification terminal 101. The modem communication unit 311 has a plurality of modem communication functions so that data communication can be performed simultaneously with the plurality of automatic notification terminals 101. Here, the modem communication unit 311 of the center apparatus 102 is realized by firmware using a DSP or the like as described in the modem communication unit 113 of the automatic notification terminal 101.

  The database 312 is a storage device that stores information related to the automatic notification terminal 101, and is, for example, a memory or a hard disk. Information related to the automatic notification terminal 101 is, for example, user information, firmware, setting parameters, setting parameter IDs, and the like.

  The timer unit 313 has a clock function with a calendar, like the timer unit 122 of the automatic notification terminal 101. The timer unit 313 sets a plurality of dates and times and notifies the automatic incoming call processing management unit 314 when the set dates and times are reached.

  The automatic incoming call processing management unit 314 manages a schedule for the automatic notification terminal 101 to automatically receive a call. Then, the automatic incoming call processing management unit 314 sets the date and time in the time measuring unit 313 based on the schedule, and starts the automatic incoming call processing when receiving a notification from the time measuring unit 313 at the set date and time.

  The notification processing unit 315 processes the automatic notification data 200 received from the automatic notification terminal 101. For example, the notification processing unit 315 specifies user information based on the user ID 201 included in the automatic notification data 200. The notification processing unit 315 acquires the content of the notification event from the notification event code 202. The notification processing unit 315 analyzes the state of the automatic notification terminal 101 based on the terminal information 203. Then, the notification processing unit 315 displays the user information and the details of the notification event on the console 106 of the notification receiving operator 107. Further, the notification processing unit 315 analyzes the setting parameter ID 252 of the terminal information 203, the firmware version number 253, the current status 254 of the terminal, the processing status 255 of the automatic incoming call instruction, etc. For example, the notification processing unit 315 determines the necessity of updating the setting parameters and firmware. Here, the notification processing unit 315 has been described as an independent block, but may be included in the overall processing performed by the control unit 303.

  The timekeeping processing unit 316 is a functional block that performs processing integrally with the timekeeping unit 313, and includes an individual automatic incoming call processing reception unit 501, an automatic incoming call start time calculation unit 502, and a JOB stack unit 503. The individual automatic incoming call process reception unit 501 receives the automatic incoming call setting input by the maintenance operator 108 from the console 109 connected to the control unit 303. The automatic incoming call start time calculation unit 502 calculates the automatic incoming call start time for each automatic incoming call process received by the individual automatic incoming call process reception unit 501. The JOB stack unit 503 holds individual automatic incoming call processing (referred to as JOB) received by the individual automatic incoming call processing reception unit 501. Note that the time measurement processing unit 316 assigns a JOB_ID when an automatic incoming call process is accepted. The time measurement processing unit 316 can manage a schedule such as a time for executing the automatic incoming call processing and an idle time by referring to the JOB held in the JOB stack unit 503. For example, the timing processing unit 316 can register the automatic incoming call processing newly received by the individual automatic incoming call processing reception unit 501 in the JOB idle time held in the JOB stack unit 503. In the present embodiment, the timekeeping processing unit 316 and the automatic incoming call processing management unit 314 are described as separate blocks, but the timekeeping processing unit 316 and the automatic incoming call processing management unit 314 may be combined into one block.

  In FIG. 9, the database 312 includes a user information database 321, a terminal database 322, a firmware database 323, and a setting parameter ID database 324.

  The user information database 321 stores user information for each user ID. User information is information related to basic information such as address, name, age, telephone number, and medical condition, and automatic incoming call settings such as automatic incoming call waiting time, retry count, retry interval, and automatic incoming call time. . The user information stored in the user information database 321 is registered in advance in the user information database 321 at the time of user registration, but may be changed as appropriate by the maintenance operator 108. Here, the control unit 303 refers to the user information database 321, identifies the user information corresponding to the user ID 201 received from the automatic notification terminal 101, and displays it on the console 106 of the notification receiving operator 107.

  The terminal database 322 stores information on terminal data corresponding to terminal property data.

  The firmware database 323 stores the latest firmware version number.

  As described in the setting parameter ID storage area 154 of the automatic notification terminal 101, the setting parameter ID database 324 stores information indicating a set of parameters for setting the operation of the terminal, for example. The center apparatus 102 registers and manages an ID indicating parameter set information in association with the automatic notification terminal 101 in the setting parameter ID database 324.

  FIG. 10 shows an example of the field configuration of the terminal database 322. The terminal database 322 includes storage areas for a model name 331, a model version number 332, a model version number adaptive machine range 333, a latest firmware version number 334, and a terminal database record ID 335, respectively.

  Information indicating the model name of the automatic notification terminal 101 is stored in the storage area of the model name 331.

  In the storage area of the model version number 332, information indicating the version for each model of the automatic notification terminal 101 is stored.

  In the storage area of the model version adaptive number machine range 333, information indicating the range of the number machine (serial number such as a manufacturing number) to which the version of the automatic notification terminal 101 is applied is stored.

  Information indicating the latest firmware version is stored in the storage area of the latest firmware version number 334.

  In the storage area of the terminal database record ID 335, the ID of the terminal database 322 is stored.

  Thus, the terminal database 322 stores information related to the automatic notification terminal 101. The control unit 303 refers to the terminal database 322, acquires the latest firmware version number of the automatic notification terminal 101, and determines whether or not the firmware version number of the automatic notification data 200 received from the automatic notification terminal 101 is the latest. To do. If the control unit 303 determines that the firmware of the automatic notification terminal 101 needs to be updated, the control unit 303 notifies the automatic incoming call processing management unit 314 that an automatic incoming instruction for firmware change is required and the latest firmware version number.

  FIG. 11 is an example of the setting parameter ID database 324. The setting parameter ID database 324 has two databases, a setting change management database 341 and a setting parameter accumulation database 342. The maintenance operator 108 of the reception center 105 determines whether or not the setting parameter needs to be changed according to a customer request or firmware change. When the maintenance operator 108 determines that maintenance of the setting parameters is necessary, the maintenance operator 108 performs maintenance of the setting change management database 341. The setting change management database 341 includes storage areas for a setting parameter ID 351, a setting parameter change presence / absence 352, a setting parameter ID 353, and a setting parameter ID property 354. The setting parameter ID 351 stores the setting parameter ID. In the storage area of setting parameter change presence / absence 352, information on whether or not the setting parameter has been changed is stored. The ID of the setting parameter after the change is stored in the storage area of the ID 353 after the setting parameter change. The storage area of the setting parameter ID property 354 stores information such as a setting parameter set name.

  For example, when the maintenance operator 108 determines that maintenance of the setting parameter is necessary, the maintenance operator 108 sets the setting parameter change presence / absence 352 of the setting change management database 341 that needs to be changed to “present”. Then, the maintenance operator 108 sets the ID after changing the setting parameter, and stores the ID after changing the setting in the setting parameter ID of the setting parameter accumulation database 342. Further, the maintenance operator 108 sets the setting parameter accumulation database 342.

  The setting parameter accumulation database 342 includes storage areas for a setting parameter ID 355, a setting parameter setting date 356, setting parameter setting contents 357, and a setting parameter ID property 358. In the storage area of the setting parameter ID 355, the ID of the setting parameter is stored. The setting parameter setting date 356 stores the setting parameter setting date. The setting parameter setting contents 357 store the setting parameter setting contents. The storage area of the setting parameter ID property 358 stores information such as the setting name of the setting parameter.

  For example, the control unit 303 of the center apparatus 102 searches for the setting parameter ID 351 in the setting change management database 341 from the setting parameter ID 252 included in the terminal information 203 of the automatic notification data 200 received from the automatic notification terminal 101 during automatic notification. Then, the control unit 303 checks the presence / absence of a setting parameter change 352 corresponding to the setting parameter ID 351 of the searched setting change management database 341. When the presence / absence 352 of the setting parameter change is “present”, the control unit 303 requires an automatic incoming call instruction to change the setting parameter of the automatic notification terminal 101 and the automatic incoming call processing management unit 314 indicates the contents of the ID 353 after the setting parameter change. Notify

  FIG. 12 shows a detailed example of the automatic incoming call processing management unit 314. 12, the automatic incoming call processing management unit 314 includes an automatic incoming call instruction storage unit 401, a work instruction data creation buffer 402, a work instruction data storage stack 403, an update data creation buffer 404, and an update data storage stack 405 of the automatic notification terminal. . Here, the automatic incoming call instruction storage unit 401 of the automatic notification terminal includes storage areas for presence / absence of an automatic incoming call instruction 411, automatic incoming call start time 412, automatic incoming call waiting time 413, retry count 414, and retry interval 415. The automatic incoming call instruction generated in the automatic incoming call instruction storage unit 401 is stored in the data area of the automatic incoming call instruction 211 of the response data 210 shown in FIG. For example, the automatic incoming call instruction presence / absence 411 and the automatic incoming call start time 412 in the automatic incoming call instruction storage unit 401 correspond to the automatic incoming call instruction presence / absence 261 and the automatic incoming call start time 262 of the automatic incoming call instruction 211 shown in FIG. Similarly, the automatic incoming call waiting time 413, the retry number 414, and the retry interval 415 of the automatic incoming call instruction storage unit 401 are the same as the automatic incoming call waiting time 263, the retry number 264, and the retry interval 265 of the automatic incoming call instruction 211 shown in FIG. Each corresponds.

  In addition, the work instruction data creation buffer 402 includes an automatic incoming call process JOB_ID 421, a user ID 422, an automatic incoming call start time 423, an automatic incoming call waiting time 424, a retry count 425, a retry interval 426, a latest firmware version number 427, and a setting parameter changed ID 428. Each storage area. The update data creation buffer 404 has storage areas for automatic incoming call processing JOB_ID 431, user ID 432, automatic incoming call start time 433, update command count 434, update command name 435, and update data 436.

  When the automatic incoming call processing management unit 314 receives a notification from the control unit 303 that an automatic incoming call instruction is required, the automatic incoming call process management unit 314 performs a process of generating an automatic incoming call instruction. For example, the automatic incoming call processing management unit 314 stores the user ID 201 included in the automatic notification data 200 currently being processed in the work instruction data creation buffer 402 and the update data creation buffer 404, respectively (422, 432). Further, when the notification of the control unit 303 is firmware update, the automatic incoming call processing management unit 314 stores the contents of the latest firmware version number in the latest firmware version number 427 of the work instruction data creation buffer 402. Alternatively, when the notification from the control unit 114 is a setting parameter update, the automatic incoming call processing management unit 314 stores the content of the ID after changing the setting parameter in the ID 428 after changing the setting parameter in the work instruction data creation buffer 402.

  Further, when an automatic incoming call instruction is required, the automatic incoming call processing management unit 314 sets the presence / absence 411 of the automatic incoming call instruction storage unit 401 to “present”. Then, the automatic incoming call processing management unit 314 acquires information on the automatic incoming call waiting time, the number of retries, the retry interval, and the automatic incoming call available time set in advance in the user information database 321. Then, the automatic incoming call processing management unit 314 sets the information acquired from the user information database 321 in each storage area of the automatic incoming call waiting time 413, the retry count 414, and the retry interval 415 of the automatic incoming call instruction storage unit 401. In addition, the automatic incoming call processing management unit 314 transmits the information acquired from the user information database 321 and the user ID 201 requiring automatic incoming call processing to the time measurement processing unit 316. Then, the automatic incoming call processing management unit 314 acquires the automatic incoming call start time calculated by the timing processing unit 316 and stores it in the automatic incoming call start time 412 of the automatic incoming call instruction storage unit 401. In this way, the automatic incoming call processing management unit 314 stores information corresponding to each storage area of the automatic incoming call instruction storage unit 401, and completes an automatic incoming call instruction to the automatic notification terminal 101. Here, the automatic incoming call instruction generated by the automatic incoming call processing management unit 314 in the automatic incoming call instruction storage unit 401 is stored in the data area of the automatic incoming call instruction 211 of the response data 210 shown in FIG. Then, the control unit 303 transmits the response data 210 generated by the automatic incoming call processing management unit 314 to the automatic notification terminal 101, and sets the automatic notification terminal 101 so that it can automatically receive and receive update data. In addition, the automatic incoming call processing management unit 314 notifies the timing processing unit 316 of information relating to the completed automatic incoming call instruction, and the preparation for transmitting to the automatic notification terminal 101 at the set automatic incoming call start time is completed.

  On the other hand, when the automatic incoming call instruction is not required, the automatic incoming call processing management unit 314 sets “none” in the presence / absence 411 of the automatic incoming call instruction generated in the automatic incoming call instruction storage unit 401. In this case, the automatic incoming call processing management unit 314 does not set information in the storage areas of the automatic incoming call start time 412, the automatic incoming call waiting time 413, the retry count 414, and the retry interval 415 of the automatic incoming call instruction storage unit 401. In this way, the automatic incoming call processing management unit 314 stores the automatic incoming call instruction generated in the automatic incoming call instruction storage unit 401 in the data area of the automatic incoming call instruction 211 of the response data 210 shown in FIG. Then, the control unit 303 transmits the response data 210 created by the automatic incoming call processing management unit 314 to the automatic notification terminal 101. When the presence / absence of the automatic incoming call instruction stored in the data area of the automatic incoming call instruction 211 of the response data 210 is “None”, the automatic notification terminal 101 checks the presence / absence of the hands-free switching instruction 212 of the response data 210. When the presence / absence of the hands-free switching instruction 212 is “present”, the automatic notification terminal 101 switches from the modem communication unit 113 to the hands-free call unit 112. Similarly, the center device 102 switches from the modem communication unit 311 to the call unit 302 when the presence / absence of the hands-free switching instruction 212 in the response data 210 transmitted to the automatic notification terminal 101 is “present”. Thereby, the user of the automatic notification terminal 101 can talk hands-free with the notification reception operator 107 of the reception center 105.

  Here, the automatic incoming call processing management unit 314 clears the information stored in the automatic incoming call instruction storage unit 401 after transmitting the automatic incoming call instruction 211 by the response data 210 to the automatic notification terminal 101, and Wait for reception.

  Further, when an automatic incoming call instruction is required, the automatic incoming call processing management unit 314 stores the contents of the automatic incoming call instruction stored in the automatic incoming call instruction storage unit 401 in the work instruction data creation buffer 402 and completes the work instruction data. For example, the automatic incoming call processing JOB_ID 421 stores the ID numbered by the timing processing unit 316 at the time of reception, and the user ID 422 stores the ID acquired from the user information database 321. In the automatic incoming call start time 423, the automatic incoming call waiting time 424, the retry count 425, and the retry interval 426, each corresponding information of the automatic incoming call instruction storage unit 401 is stored. The latest firmware version number 427 stores the latest firmware version number acquired from the firmware database 323, and the setting parameter changed ID 420 stores the changed setting parameter ID acquired from the setting parameter ID database 324.

  Further, the automatic incoming call processing management unit 314 creates data on the update data creation buffer 404 based on the contents of the work instruction data completed on the work instruction data creation buffer 402. When both the latest firmware version number 427 and the setting parameter changed ID 428 in the work instruction data creation buffer 402 are described, the automatic incoming call processing management unit 314 stores 2 in the storage area for the update command number 434. In addition, the automatic incoming call processing management unit 314 stores 1 in the storage area of the update command count 434 when either the latest firmware version number 427 of the work instruction data creation buffer 402 or the setting parameter change ID 428 is described. To do. For example, when the update instruction number 434 is 1 and the latest firmware version number 427 is described, the automatic incoming call processing management unit 314 describes “firm update” in the storage area of the update instruction name 435. Then, the automatic incoming call processing management unit 314 refers to the information on the latest firmware version number in the firmware database 323 corresponding to the value of the latest firmware version number 427, and stores the firmware contents in the storage area of the update data 436 in the update data creation buffer 404. To store.

  Similarly, when the number of update instructions 434 is 1 and the post-setting parameter ID 428 is described, the automatic incoming call processing management unit 314 describes “setting parameter update” in the storage area of the update instruction name 435. . Then, the automatic incoming call processing management unit 314 refers to the information in the setting parameter ID database 324 corresponding to the value of the setting parameter changed ID 428, and stores the contents of the setting parameter in the storage area of the update data 436 in the update data creation buffer 404. To do.

  When the number of update instructions 434 is 2, the automatic incoming call processing management unit 314 creates update data for firmware and update data for setting parameters, respectively. Then, the automatic incoming call processing management unit 314 stores both of the created update data in the storage area of the update data 436 in the update data creation buffer 404.

  The automatic incoming call processing management unit 314 stores the contents of the completed work instruction data creation buffer 402 as work instruction data in the work instruction data storage stack 403 in the order of early arrival time. In addition, the automatic incoming call processing management unit 314 stores the contents of the completed update data creation buffer 404 as update data in the update data storage stack 405 in the order from the earliest automatic incoming call start time.

  FIG. 13 shows a detailed example of the time measurement processing unit 316. In FIG. 13, the timing processing unit 316 includes an individual automatic incoming call process reception unit 501, an automatic incoming call start time calculation unit 502, and a JOB stack unit 503.

  The individual automatic incoming call process reception unit 501 receives information on automatic incoming call processing notified from the automatic incoming call process management unit 314 described with reference to FIG. The individual automatic incoming call process accepting unit 501 stores information notified from the automatic incoming call process management unit 314 as user ID 511, automatic incoming call waiting time 512, retry count 513, retry interval 514, and automatic incoming call available time 515. Store in the area.

  The automatic incoming call start time calculation unit 502 includes a JOB reservation time range storage unit 521. The job reservation time range storage unit 521 stores information on the job reservation time range set by the maintenance operator 108 using the console 109. Then, the automatic incoming call start time calculation unit 502 refers to the contents of the individual automatic incoming call processing reception unit 501 and the schedule management automatic incoming call processing job stack unit 503, and calculates the automatic incoming call start time for the received message. Note that the automatic incoming call start time calculation unit 502 automatically calculates the automatic incoming call start time of the normal individual automatic incoming call processing job received by the individual automatic incoming call process reception unit 501 so as not to overlap with the reserved job. Calculate the incoming call start time.

  The automatic incoming call processing JOB stack unit 503 for schedule management stores data of normal individual automatic incoming call processing JOB 531 and data of JOB reservation 532 set by the maintenance operator 108.

  FIG. 14 shows an example of an automatic incoming call processing job stack unit 503 for schedule management. The schedule management automatic incoming call processing job stacking unit 503 stacks two types of jobs, a normal individual automatic incoming call processing job 531 and a job reservation 532 by the maintenance operator. When the automatic incoming call start time for the notification received by the automatic incoming call start time calculation unit 502 shown in FIG. 13 is calculated, the individual automatic incoming call process reception unit 501 numbers the automatic incoming call processing JOB_ID for the calculated automatic incoming call start time. To do. The individual automatic incoming call process accepting unit 501 stores the automatic incoming call process JOB_ID in the area of the automatic incoming call process JOB_ID 541 of the individual automatic incoming call process JOB 531 shown in FIG. The individual automatic incoming call process reception unit 501 stores the user ID 201 stored in the individual automatic call reception process reception unit 501 in the area of the user ID 542 of the individual automatic call reception process JOB 531. Similarly, the individual automatic incoming call process accepting unit 501 stores the automatic incoming call start time calculated by the automatic incoming call start time calculating unit 502 in the area of the automatic incoming call start time 543 of the individual automatic incoming call process JOB531.

  Then, the time measurement processing unit 316 transmits the automatic incoming call start time and the automatic notification processing JOB_ID to the automatic incoming call processing management unit 314. On the other hand, the automatic incoming call processing management unit 314 stores the automatic incoming call start time and the automatic notification process JOB_ID received from the timing processing unit 316 in the automatic incoming call process JOB_ID 421 and the automatic incoming call start time 423 of the work instruction data creation buffer 402, respectively.

  In the job reservation 532, the reservation job input from the console 109 by the maintenance operator 108 is stacked. In the example of FIG. 14, automatic incoming call processing JOB_ID 551, user ID 552, and reservation time range 553 are stacked as JOB reservation 532.

  Here, for example, when a large-scale user, such as a local government, requests the reception center 105 to change the setting parameter of the automatic notification terminal 101, the maintenance operator 108 systematically updates a large number of automatic notification terminals 101. Is required. Therefore, the maintenance operator 108 stacks the job reservation on the job stack unit 503. At this time, the temporary automatic incoming call process JOB_ID is stored in the automatic incoming call process JOB_ID 551. In addition, information on the job reservation time range is stored in the reservation time range 553 area of the job reservation 532 by the operation of the maintenance operator 108.

  Then, when the time measurement processing unit 316 receives the user ID 201 in the individual automatic incoming call processing reception unit 501, the JOB reservation stacked in the JOB reservation 532 is referred to based on the user ID. If the reserved user ID and the received user ID 201 match, the time measurement processing unit 316 newly assigns an automatic notification process JOB_ID. Then, the time counting processing unit 316 causes the automatic incoming call start time calculation unit 502 to calculate the automatic incoming call start time within the reserved time range 553 of the automatic incoming call processing job tentatively reserved. The reserved record is deleted and stacked as a normal individual automatic incoming call process JOB531. If there is no user ID 201 that matches the JOB reservation 532, the timing processing unit 531 assigns a new automatic notification process JOB_ID as a new JOB, and the reservation reserved in the automatic incoming call start time calculation unit 502 by the JOB reservation 532. The automatic incoming call start time is calculated outside the time range 553 and stacked as normal individual automatic processing JOB 531.

  The automatic incoming call time and automatic incoming call processing JOB_ID calculated by the automatic incoming call start time calculation unit 502 are transmitted to the automatic incoming call processing management unit 314 and stored in the work instruction data creation buffer 402 and the update data creation buffer 404. The data stored in each buffer is stored in the work instruction data storage stack 403 and the update data storage stack 405.

  The JOB stack unit 503 is a memory for managing the schedule of automatic incoming call processing of JOB. The timekeeping processing unit 316 monitors the timekeeping unit 313 and notifies the automatic incoming call processing management unit 314 of the JOB_ID that has reached the execution time when the execution time of the job stacked in the job stacking unit 503 is reached.

  When the automatic incoming call processing management unit 314 receives a JOB_ID whose execution time is reached from the JOB stack unit 503, the automatic incoming call processing management unit 314 executes an update process of the automatic notification terminal 101 corresponding to the JOB_ID. For example, the automatic incoming call processing management unit 314 extracts the job instruction data and update data for the job to be executed from the work instruction data storage stack 403 and the update data storage stack 405. Then, the automatic incoming call processing management unit 314 performs modem communication with the automatic notification terminal 101 according to the procedure shown in FIG. 8, and updates the firmware of the automatic notification terminal 101 and updates the setting parameters. Then, the automatic incoming call processing management unit 314 that has received the update data reception ACK from the automatic notification terminal 101 deletes the updated data from the work instruction data storage stack 403 and the update data storage stack 405.

  When the notification receiving operator 107 receives a setting parameter change request from an individual user, the notification receiving operator 107 listens to the user's request through a telephone call and transmits the request content to the maintenance operator 108. Then, the maintenance operator 108 refers to the setting parameter ID 351 of the user stored in the setting change management database 341 of the setting parameter ID database 324, and changes the setting parameter change presence / absence 352 to “present”. Furthermore, the maintenance operator 108 registers the setting parameter reflecting the setting change content in the setting parameter accumulation database 342 with a new ID, and sets the ID in the ID 353 after the setting parameter change. Thereby, when the automatic notification terminal 101 makes an automatic notification next time, an automatic incoming call instruction of the automatic notification terminal 101 is created, and the setting parameters of the automatic notification terminal 101 are updated by the automatic incoming call.

  In the case of a user of a large automatic notification terminal 101 such as a local government, the reception operator 105 makes an update work plan in response to a request from the large user. As a result, the maintenance operator 108 can create a JOB reservation for a large user and efficiently execute the update process.

  As described above, the notification system 100 according to the present embodiment is configured to automatically receive firmware for the automatic notification terminal 101 owned by an individual or the automatic notification terminal 101 owned by a large-scale user such as a local government as a service target person. And configuration parameters can be updated.

  In addition, the notification system 100 according to the present embodiment can update the automatic notification terminal 101 without infringing on the privacy of the user even in the case of the automatic notification terminal 101 having a hands-free function. Then, the notification system 100 according to the present embodiment sets the setting parameters of the automatic notification terminal 101 on the reception center 105 side without setting the setting parameters by itself even when a user such as an elderly person uses the automatic notification terminal. Change and manage.

  In addition, in the notification system 100 according to the present embodiment, it is possible to systematically perform update processing of terminals held by large users such as local governments within a certain period. Furthermore, even when using the latest firmware such as voice authentication, the notification system 100 according to the present embodiment can be operated by updating the automatic notification terminal 101 to firmware using the latest technology. In addition, since communication of update data is transmitted from the center apparatus 102 side to the automatic notification terminal 101, it can be performed by a charge burden on the reception center 105 side.

  From the above detailed description, features and advantages of the embodiments will become apparent. This is intended to cover the features and advantages of the embodiments described above without departing from the spirit and scope of the claims. Also, any improvement and modification should be readily conceivable by those having ordinary knowledge in the art. Therefore, there is no intention to limit the scope of the inventive embodiments to those described above, and appropriate modifications and equivalents included in the scope disclosed in the embodiments can be used.

DESCRIPTION OF SYMBOLS 100 ... Notification system; 101 ... Automatic notification terminal; 102 ... Center apparatus; 103 ... Communication network; 104 ... Analog telephone; 105 ... Reception center;・ ・ ・ Report receiving operator; 108 ・ ・ ・ Maintenance operator; 109 ・ ・ ・ Console; 111 ・ ・ ・ Communication IF; 112 ・ ・ ・ Hands-free communication unit; 113 ・ ・ ・ Modem communication unit; 114 ・ ・ ・ Control unit 115 ... Speaker; 116 ... Microphone; 120 ... Hardware part; 121 ... Input monitoring part; 122 ... Timekeeping part; 123 ... Storage part; 124 ... Firmware storage part 125 ... Firmware update buffer; 126 ... Execution memory; 130 ... Software processing unit; 131 ... Event detection processing unit; ··············································································· 133 ························································· 153... Terminal property storage area 154... Setting parameter ID storage area 155... Firmware version storage area 156. Status storage area 157. Processing status storage area 158. -Automatic incoming call instruction storage area; 200 ... Automatic report data; 201 ... User ID; 202 ... Report event code; 203 ... Terminal information; 210 ... Response data; Incoming call instruction; 212 ... Hands-free switching instruction; 251 ... Terminal property; 252 ... Setting parameter ID; 253 ... Firmware version;・ Current status of terminal: 255: Processing status of automatic incoming call instruction: 261: Presence of automatic incoming call instruction: 262: Automatic incoming call start time: 263: Automatic incoming call waiting time: 264: Retry Number of times: 265 ... retry interval; 301 ... communication IF; 302 ... communication unit; 303 ... control unit; 311 ... modem communication unit; 312 ... database; 314 ... Automatic incoming call processing management unit; 315 ... Notification processing unit; 316 ... Timekeeping processing unit; 321 ... User information database; 322 ... Terminal database; 323 ... Firmware database; 324 ... Setting parameter ID database; 341 ... Setting change management database; 342 ... Setting parameter storage database; ··· Automatic incoming instruction storage unit; 402 ··· Work instruction data creation buffer; 403 ··· Work instruction data storage stack; 404 ··· Update data creation buffer; 405 ··· Update data storage stack; Individual automatic incoming call processing reception unit; 502... Automatic incoming call start time calculation unit; 503... JOB stack unit

Claims (26)

In the reporting system that reports the occurrence of a reporting event from the reporting terminal to the center device,
The center device is
A first communication unit that performs data communication with the reporting terminal;
When receiving notification data including information on the notification terminal, it is determined whether or not at least one of the setting parameter and firmware of the notification terminal needs to be updated based on the information on the notification terminal, and update is necessary A first control unit that notifies the notification terminal of information related to automatic incoming call from the first communication unit, and transmits update data to the notification terminal based on the information related to automatic incoming call, and
The reporting terminal
An event detector for detecting the occurrence of a predetermined notification event;
A second communication unit that performs data communication with the center device;
A call unit for making a hands-free call when automatically reporting to the center device;
When the event detection unit detects the occurrence of a notification event, the second communication unit transmits the notification data including information of the terminal itself to the center device, and relates to the automatic incoming call notified from the center device. A second control unit configured to set the second communication unit to perform automatic incoming call set in the calling unit based on information, and receive the update data from the center device by automatic incoming call. Reporting system. In the reporting system according to claim 1,
The reporting terminal
It further has a self-diagnosis processing unit that diagnoses the current status of the terminal itself,
The control system transmits at least one information of a terminal property, a setting parameter ID, and a firmware version number and information on the current status to the center device by the notification data. In the reporting system according to claim 1 or 2,
The information related to the automatic call reception includes at least information indicating whether or not there is an automatic call reception instruction for instructing whether or not to perform automatic call reception, and information indicating an automatic call reception time when the notification terminal performs automatic call reception by the second communication unit. A reporting system characterized by In the reporting system according to claim 3,
The reporting terminal further includes a time measuring unit that detects a preset date and time,
The second control unit controls the second communication unit to automatically receive communication from the center device during the automatic incoming time. In the reporting terminal that reports the occurrence of a predetermined reporting event to the center device,
An event detector for detecting the occurrence of the notification event;
A communication unit for performing data communication with the center device;
A call unit for making a hands-free call when automatically reporting to the center device;
When the event detection unit detects the occurrence of a notification event, the communication unit transmits the notification data including information of the terminal itself to the center device, and is based on the information related to the automatic call notified from the center device. And a control unit configured to automatically receive the updated data from the center device by setting the automatic reception set in the communication unit to be performed by the communication unit. In the reporting terminal according to claim 5,
The reporting terminal
It further has a self-diagnosis processing unit that diagnoses the current status of the terminal itself,
The control unit transmits at least one information of a terminal property, a setting parameter ID, and a firmware version number, and information on the current status to the center device by the notification data. In the reporting terminal according to claim 5 or 6,
The information related to the automatic call reception includes at least information indicating whether or not there is an automatic call reception instruction for instructing whether or not to perform automatic call reception, and information indicating an automatic call reception time when the notification terminal performs automatic call reception by the communication unit. A reporting terminal. In the reporting terminal according to claim 7,
The reporting terminal further includes a time measuring unit that detects a preset date and time,
The notification unit, wherein the control unit controls the communication unit to automatically receive communication from the center device during the automatic incoming time. In the reporting terminal according to claim 8,
The notification unit, wherein the control unit transmits / receives a modem communication procedure for establishing modem communication with the center device at a start time of the automatic incoming call by the communication unit. In the reporting terminal according to claim 9,
When the modem communication cannot be established, the control unit switches a line from the communication unit to the call unit and outputs a voice message indicating that a notification is being made. In the reporting terminal according to any one of claims 6 to 10,
The control unit performs self-diagnosis processing different from the current status diagnosis executed by the self-diagnosis processing unit after receiving the update data from the center device and performing update processing. Reporting terminal. In the reporting terminal according to any one of claims 5 to 11,
The update data is at least one piece of information about firmware or setting parameters,
The said control part has a memory | storage part which stores the said update data, when receiving the said update data from the said center apparatus, The notification terminal characterized by the above-mentioned. In the reporting terminal according to claim 12,
The control unit expands the update data in an execution memory after receiving the update data in the storage unit, executes a self-diagnosis process different from the diagnosis of the current status executed by the self-diagnosis process unit, and receives the update data ACK data indicating ACK data is transmitted to the center device by modem communication of the communication unit. In the reporting terminal according to claim 13,
The control unit interrupts storage of the update data in the execution memory when the event detection unit detects the occurrence of a notification event while expanding the update data received from the center device into the execution memory. And reporting the occurrence of the notification event to the center device. In the reporting terminal according to any one of claims 12 and 13,
When the event detection unit detects the occurrence of a notification event while storing the update data received from the center device in the storage unit, the control unit interrupts reception of the update data and the center device A notification terminal characterized by notifying the occurrence of the notification event to In the center device that receives the notification of the notification event occurrence from the notification terminal,
A communication unit for data communication with the reporting terminal;
When receiving notification data including information on the notification terminal, it is determined whether or not at least one of the setting parameter and firmware of the notification terminal needs to be updated based on the information on the notification terminal, and update is necessary In this case, the center device includes: a control unit that notifies information related to automatic incoming call from the communication unit to the reporting terminal, and transmits update data to the reporting terminal based on the information related to automatic incoming call. The center device according to claim 16,
A timer for detecting the automatic arrival time;
The control device transmits the update data to the communication terminal from the communication unit when the time measuring unit detects the automatic incoming call time, and transmits the update data to the communication terminal. The center device according to claim 17,
A database for managing the setting parameters and firmware of the reporting terminal;
The database stores, as one record, a database that stores the firmware version of the reporting terminal, a database that stores setting parameters, and a setting parameter ID and an ID after changing the setting parameter for managing the setting parameter change. The center apparatus characterized by having at least a database to be operated. The center device according to claim 17 or 18,
A reception unit that receives an automatic incoming JOB, a start time calculating unit that calculates an automatic incoming start time, and a time processing unit that includes a JOB stack for storing an automatic incoming schedule;
The reception unit receives setting information of automatic incoming call processing input from the outside, and assigns the ID of the automatic incoming JOB,
The center device characterized in that the start time calculation unit calculates a start time of automatic incoming call with reference to a schedule of the JOB stack. The center device according to claim 19,
It further has a management unit for managing automatic incoming JOBs,
When the time counting processing unit creates the automatic incoming call start time and the automatic incoming JOB ID, it creates individual automatic incoming call information together with the user ID, stores it in the JOB stack, and stores the individual automatic incoming call information in the management unit. Send
The center device, wherein the management unit creates work instruction data for automatic incoming call processing based on the individual automatic incoming call information created by the timing processing unit, and creates update data based on the work instruction data. The center device according to claim 20,
The timekeeping processing unit monitors the timekeeping unit, and when the job stored in the JOB stack reaches the start time of automatic incoming call processing, notifies the management unit of the job ID.
The center device, which reports to the reporting terminal corresponding to the ID of the JOB and transmits update data to the reporting terminal that has automatically received. A terminal management method in a reporting system that reports the occurrence of a reporting event from a reporting terminal to a center device,
Whether the center device needs to update at least one of the setting parameters and firmware of the reporting terminal based on the reporting terminal information when receiving reporting data including reporting terminal information from the reporting terminal If the update is necessary, the notification terminal is notified of the information related to the automatic incoming call, and the update data is transmitted to the notification terminal based on the information related to the automatic incoming call.
The reporting terminal has a calling unit that performs a hands-free call when automatically reporting to the center device, and transmits the reporting data including information of the terminal itself to the center device when the occurrence of a reporting event is detected. The automatic communication is set from the call unit to the data communication unit based on the information related to the automatic call notified from the center device, and the update data transmitted from the center device is received by the automatic call. A terminal management method. The terminal management method according to claim 22,
The reporting terminal performs a self-diagnosis process for diagnosing the current status of the terminal, and at least one piece of information on the terminal property, setting parameter ID, and firmware version number and the current status information by the reporting data A terminal management method comprising: transmitting to a center device. The terminal management method according to claim 22 or 23,
The information related to the automatic call reception includes at least information indicating whether or not there is an automatic call reception instruction for instructing whether or not to perform automatic call reception, and information indicating an automatic call reception time when the notification terminal performs automatic call reception by the data communication unit. A terminal management method characterized. The terminal management method according to claim 24, wherein
The notification terminal detects a date and time set in advance by a time measuring unit, and the data communication unit automatically receives the update data from the center device at the automatic incoming time. The terminal management method according to claim 22 to 25,
The update processing reservation of the notification terminal of a user who operates a plurality of the notification terminals collectively is stored in the automatic incoming call processing job stack for schedule management, and the update processing reservation is managed by the management terminal connected to the center apparatus A terminal management method.

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