JP2016143255A5 - - Google Patents
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- JP2016143255A5 JP2016143255A5 JP2015019027A JP2015019027A JP2016143255A5 JP 2016143255 A5 JP2016143255 A5 JP 2016143255A5 JP 2015019027 A JP2015019027 A JP 2015019027A JP 2015019027 A JP2015019027 A JP 2015019027A JP 2016143255 A5 JP2016143255 A5 JP 2016143255A5
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- JP
- Japan
- Prior art keywords
- user
- window
- information
- control unit
- order
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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- 238000000034 method Methods 0.000 claims 8
Claims (15)
制御部と、記憶部と、を備え、
前記記憶部は、
前記利用者を特定する情報ごとに、前記利用者の前記順序からの離脱の是非および前記手続きの状態を特定する情報を記憶し、
前記制御部は、
前記利用者の前記順序からの離脱の是非を受け付けて、
前記利用者の前記離脱の是非および前記手続きの状態のいずれもが所定の条件を満たす前記窓口において、前記利用者を特定する情報を用いて前記利用者を呼び出す、
ことを特徴とする装置。 A device for controlling the order of windows visited by a user who performs a predetermined procedure including a plurality of windows,
A control unit and a storage unit,
The storage unit
For each piece of information identifying the user, storing information identifying the right or wrong of the user leaving the order and the status of the procedure,
The controller is
Accepting the right or wrong of the user leaving the order,
Calling the user with information identifying the user at the window where both the right and left of the user and the state of the procedure satisfy predetermined conditions,
A device characterized by that.
前記記憶部には、前記利用者を特定する情報が前記窓口において前記所定の手続きを行う順に記憶され、
前記制御部は、前記前記離脱の是非を特定する情報が、離脱を示す場合には、前記利用者の呼び出しを行わず、該利用者の次の順の利用者を呼び出す、
ことを特徴とする装置。 The apparatus of claim 1, comprising:
In the storage unit, information for identifying the user is stored in the order in which the predetermined procedure is performed at the window,
The control unit, when the information specifying the right or left of the withdrawal indicates withdrawal, does not call the user, call the user in the next order of the user,
A device characterized by that.
前記制御部は、
前記利用者の窓口の順序と整合しない窓口においては、前記利用者の呼び出しを行わず、該利用者の次の順の利用者を呼び出す、
ことを特徴とする装置。 The apparatus according to claim 1 or 2, comprising:
The controller is
In the window that does not match the order of the user's window, do not call the user, call the user in the next order of the user,
A device characterized by that.
前記制御部は、他の装置からネットワークを介して前記利用者を特定する情報と前記他の装置を識別する情報を取得すると、前記他の装置を識別する情報を用いて、前記離脱の是非の情報を特定する、
ことを特徴とする装置。 The device according to any one of claims 1 to 3,
When the control unit obtains information for identifying the user and information for identifying the other device from another device via a network, the control unit uses the information for identifying the other device to determine whether or not to leave. Identify information,
A device characterized by that.
前記他の装置から送られる前記利用者を特定する情報は、前記他の装置が二次元コードを読み取って取得したものである、
ことを特徴とする装置。 The apparatus according to claim 4, comprising:
The information identifying the user sent from the other device is obtained by reading the two-dimensional code by the other device.
A device characterized by that.
前記他の装置から送られる前記利用者を特定する情報は、前記他の装置が所定の範囲内の他の無線通信端末から送信された情報である、
ことを特徴とする装置。 The apparatus according to claim 4, comprising:
The information specifying the user sent from the other device is information transmitted from another wireless communication terminal within a predetermined range by the other device.
A device characterized by that.
前記制御部は、所定の期間が経過すると、前記呼び出しを行わなかった利用者の呼び出しを行う、
ことを特徴とする装置。 The device according to any one of claims 2 to 6, comprising:
When the predetermined period has elapsed, the control unit calls the user who has not made the call,
A device characterized by that.
前記制御部は、ネットワークを介して他の装置に前記窓口ごとに、窓口で待機している利用者数を提示する、
ことを特徴とする装置。 The device according to any one of claims 1 to 7,
The control unit presents the number of users waiting at the window for each window at another window via a network.
A device characterized by that.
前記利用者には、少なくとも前記利用者が訪れる窓口に共通する前記利用者を特定する情報が対応付けられており、
前記制御部は、前記利用者の呼び出しにおいて、前記利用者を特定する情報を用いて呼び出しを行う、
ことを特徴とする装置。 The device according to any one of claims 1 to 8,
The user is associated with information for identifying the user common to at least the window visited by the user,
The control unit makes a call using information for identifying the user in the call of the user.
A device characterized by that.
前記制御部は、前記利用者の前記離脱の是非および前記手続きの状態のいずれもが所定の条件を満たす前記窓口を、前記窓口の順序の順に従って特定し、前記利用者に対応付けられた他の端末に、特定した前記窓口の情報を送信する、
ことを特徴とする装置。 The device according to any one of claims 1 to 9,
The control unit specifies, in accordance with the order of the window, the window that satisfies both predetermined conditions of the user and the state of the procedure according to the order of the window, and is associated with the user. Send the information of the specified window to the terminal of
A device characterized by that.
前記制御部は、前記利用者の窓口の順序に含まれる窓口でない他の窓口において前記利用者の窓口の順序に含まれる窓口の予約を受け付ける、
ことを特徴とする装置。 The device according to any one of claims 1 to 10,
The control unit accepts a reservation for a window included in the order of the user's window at another window that is not included in the window of the user's window;
A device characterized by that.
前記制御部は、前記他の窓口において予約がなされてから所定の時間が経過すると、前記利用者を特定する情報を用いて前記利用者を呼び出す、
ことを特徴とする装置。 The apparatus of claim 11, comprising:
The control unit, when a predetermined time has passed since a reservation is made at the other window, calls the user using information for identifying the user.
A device characterized by that.
前記制御部は、前記利用者を特定する情報ごとに、前記利用者の前記順序を特定する情報を作成し、前記窓口を一括して予約する、 The control unit creates information for specifying the order of the users for each information for specifying the users, and reserves the window in a lump.
ことを特徴とする装置。 A device characterized by that.
前記記憶部を、
前記利用者を特定する情報ごとに、前記利用者の前記順序からの離脱の是非および前記手続きの状態を特定する情報を記憶させる手段として機能させ、
前記制御部に、
前記利用者の前記順序からの離脱の是非を受け付けるステップと、
前記利用者の前記離脱の是非および前記手続きのいずれもが所定の条件を満たす前記窓口において、前記利用者を特定する情報を用いて前記利用者を呼び出すステップ、
を実行させることを特徴とするプログラム。 A program that causes an information processing device including a control unit and a storage unit to function as a device that controls the order of windows visited by a user who performs a predetermined procedure including a plurality of windows,
The storage unit
For each piece of information that identifies the user, function as a means for storing information identifying the right or wrong of the user from the order and the status of the procedure,
In the control unit,
Receiving the right or wrong of the user leaving the order;
Calling the user with information identifying the user at the window where both of the right and left of the user and the procedure satisfy a predetermined condition;
A program characterized by having executed.
前記制御部に、前記利用者を特定する情報ごとに、前記利用者の前記順序を特定する情報を作成させ、前記窓口を一括して予約させるステップ、 Causing the control unit to create information for specifying the order of the users for each piece of information for specifying the users, and to reserve the window collectively;
を実行させることを特徴とするプログラム。 A program characterized by having executed.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2015019027A JP2016143255A (en) | 2015-02-03 | 2015-02-03 | Device and program |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2015019027A JP2016143255A (en) | 2015-02-03 | 2015-02-03 | Device and program |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JP2016143255A JP2016143255A (en) | 2016-08-08 |
| JP2016143255A5 true JP2016143255A5 (en) | 2018-02-15 |
Family
ID=56570465
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2015019027A Pending JP2016143255A (en) | 2015-02-03 | 2015-02-03 | Device and program |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP2016143255A (en) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP7041599B2 (en) * | 2018-08-21 | 2022-03-24 | 株式会社日立製作所 | Customer support system and customer support method |
| JP7081399B2 (en) * | 2018-08-31 | 2022-06-07 | 沖電気工業株式会社 | Document application system and document application method |
| WO2022064582A1 (en) * | 2020-09-24 | 2022-03-31 | 日本電気株式会社 | Information processing system, information processing method, and program storage medium |
| JP2022054282A (en) * | 2020-09-25 | 2022-04-06 | グローリー株式会社 | Management system, management device, and program |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2002329002A (en) * | 2001-05-02 | 2002-11-15 | Ntt Data Kansai Tecsys Corp | Appointment system |
| JP5439781B2 (en) * | 2008-09-24 | 2014-03-12 | 沖電気工業株式会社 | Reception processing system and reception processing method |
| JP6172981B2 (en) * | 2013-03-14 | 2017-08-02 | 日本ソフトウェアマネジメント株式会社 | A device that calculates the patrol route of a window, a business terminal, and a multi-window linkage system |
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2015
- 2015-02-03 JP JP2015019027A patent/JP2016143255A/en active Pending
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