JP2016110228A - Information processing device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing device and program with which it is possible to issue a request for help at an appropriate time without imposing a determination load on a checker.SOLUTION: The information processing device includes recording means, estimation means, and help request means. The recording means records, for each clerk in charge of at least registration of a checkout for registering an event to be settled and settling accounts, a time for prescribing each individual checkout in succession. The estimation means estimates a shortened limit value per clerk of a required time taken for at least part of the checkout on the basis of the time recorded by the recording means. The help request means successively compares the shortened limit value estimated by the estimation means and a value at the present point of time of the required time in accordance with a predetermined comparison rule, and when a state that requires a help request as defined by the comparison rule is reached, notifies prescribed information to inform the state.SELECTED DRAWING: Figure 4

Description

  Embodiments described herein relate generally to an information processing apparatus and a program.

  When a queue for accounting occurs in a store such as a supermarket, conventionally, a store clerk confirms the queue directly or via a monitoring camera and issues a support request. Then, in response to a manual request, measures to increase the number of employees are taken. Examples of such measures include opening a non-operating cash register (checkout lane) or changing a one-person cash register to a two-person cash register.

  However, if the determination of the timing of transmission as well as the transmission of the support request is done manually, it becomes difficult to request at an appropriate timing. This is because when cashiers are crowded, checkers tend to be hungry and fill their hands by handling the treasurer who comes constantly. For this reason, it becomes difficult for the checker to confirm the number of people waiting for payment between work, and it is difficult to issue a support request. As a result, the support request is delayed, or it is too early when there is a concern about the delay in request timing.

  The problem to be solved by the present invention is to provide an information processing apparatus and a program that can issue a support request at an appropriate time without burdening the checker with judgment.

  The information processing apparatus according to the embodiment includes a recording unit, an estimation unit, and a support request unit. The recording means continuously records the time for defining each check-out for each store clerk who is in charge of at least the check-out for registering and paying for an object to be settled. The estimating means estimates a shortening limit value for each clerk of the time required for at least a part of the checkout based on the time recorded by the recording means. The support request means continuously compares the shortening limit value estimated by the estimation means with the current value of the required time according to a predetermined comparison rule, and the support request determined by the comparison rule is required. If it reaches, the predetermined information which notifies the said state is alert | reported.

  The program according to the embodiment causes a computer to function as a recording unit, an estimation unit, and a support request unit. The recording means continuously records the time for defining each check-out for each store clerk who is in charge of at least the check-out for registering and paying for an object to be settled. The estimating means estimates a shortening limit value for each clerk of the time required for at least a part of the checkout based on the time recorded by the recording means. The support request means continuously compares the shortening limit value estimated by the estimation means with the current value of the required time according to a predetermined comparison rule, and the support request determined by the comparison rule is required. If it reaches, the predetermined information which notifies the said state is alert | reported.

FIG. 1 is a perspective view illustrating a sales data processing apparatus according to an embodiment and an external appearance of the surroundings. FIG. 2 is a block diagram illustrating an electrical configuration of the sales data processing apparatus according to the embodiment. FIG. 3 is a block diagram illustrating a functional configuration of the microcomputer of the POS terminal according to the embodiment. FIG. 4 is a flowchart illustrating a flow of a processing example executed by the microcomputer as the recording unit of the embodiment. FIG. 5 is a flowchart illustrating a flow of a processing example executed by the microcomputer as the estimation unit according to the embodiment. FIG. 6 is a flowchart illustrating a flow of a processing example executed by the microcomputer as the determination unit of the embodiment. FIG. 7 is a flowchart illustrating a flow of a processing example executed by the microcomputer as the notification unit according to the embodiment.

  Embodiments will be described with reference to the drawings. This embodiment is an application example to the sales data processing apparatus 101 introduced in the cash register area of the supermarket. The cash register area is configured to flow the customer and the product brought by the customer in one direction.

  FIG. 1 is a perspective view showing the external appearance of the sales data processing apparatus 101 and the surroundings. In the supermarket cash register area, there are a sales data processing device 101, a store clerk side space 102a, a customer side space 102b, a customer 103, a customer moving passage 104, a checker 105a, a cashier 105b, a product 106, a shopping basket 107, a code symbol 108, a second There are shopping baskets 109 and the like. The sales data processing device 101 includes a counter 110, a code input device 111, and a POS terminal 112 as an information processing device.

  The counter 110 has an elongated rectangular shape and divides the clerk side space 102a and the customer side space 102b.

  A store clerk (checker 105a and cashier 105b) stands by in the store clerk side space 102a. The checker 105 a is in charge of reading the code symbol 108 using the code input device 111. The cashier 105b is in charge of the settlement work using the POS terminal 112. In other words, this cash register (checkout lane) is operated by two people. In the same cash register, the cash register form when one store clerk also serves as the checker 105a and the cashier 105b is referred to as a one-person system.

  A customer movement path 104 is defined in the customer side space 102b. The customer movement passage 104 is a passage through which the customer 103 moves, and is along the side of the counter 110. The customer 103 brings the item 106 to be purchased into the shopping basket 107 and brings it to the cashier area, and places the shopping basket 107 on the counter 110. Subsequently, the customer slides the shopping basket 107 in the direction from the lower right to the upper left in FIG. Along with the movement, the customer makes an accounting transaction with the store clerk about the item 106 to be purchased.

  The code input device 111 is arranged upright at a position near the customer-side space 102b on the upper surface of the counter 110 along the customer movement path 104 in the long-side direction. The code input device 111 incorporates a code scanner 114 (see FIG. 2), and includes a reading window 114a facing the store clerk side space 102a. Through the reading window 114 a, the code scanner 114 optically reads the code symbol 108 and decodes it into a product code, and inputs the product code to the POS terminal 112.

  The POS terminal 112 is positioned on the POS terminal installation table 113 together with the drawer 129. The POS terminal installation table 113 is installed on the downstream side in the flow direction of the product 106 along the flow of the customer movement passage 104 and in the vicinity of the counter 110 in the store clerk side space 102a.

  The code input device 111 and the POS terminal 112 are connected by a connection code 159 so that data communication is possible.

  A checker 105a stands at a position facing the code input device 111 in the clerk side space 102a. The shopping basket 107 in which the product 106 to be settled is placed is positioned on the upper surface of the counter 110 on the upstream side in the flow direction of the product 106 with respect to the code input device 111. Then, the empty second shopping basket 109 is previously positioned on the upper surface of the counter 110 on the downstream side in the product flow direction.

  As a reading operation of the code symbol 108, the checker 105a first takes out the product 106 from the shopping basket 107 and holds the code symbol 108 over the reading window 114a. Subsequently, the checker 105 a puts the product 106 into the empty second shopping basket 109.

  A cashier 105b stands at a position facing the POS terminal 112 in the clerk side space 102a. The cashier 105 b operates the POS terminal 112 to perform a settlement operation based on the product code input to the POS terminal 112 by the checker 105 a using the code input device 111.

  Here, the structure of the code input device 111 and the POS terminal 112 will be described.

  The code input device 111 includes a code scanner 114, a reading work display 115, a reading work touch panel 116, a keyboard 119, a customer display 117, and a customer touch panel 118.

  The reading work display 115 is attached to the upper end of the code input device 111 with the display surface facing the checker 105a. The reading work touch panel 116 is laminated on the display surface of the reading work display 115. The keyboard 119 is positioned on the right side of the display surface of the reading work display 115. The customer display 117 is attached to the customer-side space 102b on the back surface of the reading work display 115. The customer touch panel 118 is stacked on the display surface of the customer display 117.

  The POS terminal 112 is disposed on the upper surface of the drawer 129 placed on the POS terminal installation table 113. The POS terminal 112 includes a receipt issuing port 120, a magnetic card reading groove 121, a keyboard 123, and a settlement work display 124 as a display unit on the upper surface of the housing 122. A touch panel 125 is stacked on the display surface of the settlement work display 124.

  The housing 122 of the POS terminal 112 contains a receipt printer 126 (see FIG. 2) and a magnetic card reader 127 (see FIG. 2). A receipt (not shown) printed and issued from the receipt printer 126 is issued from a receipt issuing port 120 provided in the housing 122 of the POS terminal 112. The magnetic card reader 127 reads information stored in a magnetic card (not shown) inserted through the magnetic card reading groove 121 and inputs the information to the microcomputer 150 (see FIG. 2).

  The POS terminal 112 is connected to an IC card reader / writer 128 that reads and writes data from / to an IC card (not shown) by short-range wireless communication. The IC card reader / writer 128 is attached to the upper surface of the counter 110 in the vicinity of the downstream end in the product flow direction.

  FIG. 2 is a block diagram showing an electrical configuration of the sales data processing apparatus 101. The POS terminal 112 stores a microcomputer 150 having a CPU 151, a ROM 152, and a RAM 153.

  The microcomputer 150 is connected to each of a keyboard 123, a touch panel 125, a settlement display 124, a receipt printer 126, a magnetic card reader 127, a drawer 129, a hard disk 154, an external device interface 155, and a LAN interface 156. It controls the drive control of these parts.

  The hard disk 154 stores various data files including a product data file F1, a sales data file F2, and a display data file F3. The product data file F1 stores product information such as product names and product unit prices in association with product codes. The sales data file F2 stores sales information. The display data file F3 stores image data such as various icons displayed on the settlement work display 124.

  The hard disk 154 stores various programs PG1 such as an OS, a driver program, and an application program.

  The external device interface 155 realizes data communication between the POS terminal 112 and the code input device 111 and data communication between the POS terminal 112 and the IC card reader / writer 128.

  The LAN interface 156 realizes data communication between the store controller 158 and the POS terminal 112 connected via the in-store LAN 157 arranged in the supermarket.

  The microcomputer 150 reads all or part of the various programs PG1 stored in the hard disk 154 when the POS terminal 112 is activated into the RAM 153, and executes processing according to the description of the program PG1. In accordance with the description of the program PG1 stored in the hard disk 154, the microcomputer 150 also executes registration processing and settlement processing, and processing for transmitting sales information stored in the sales data file F2 to the store controller 158. The microcomputer 150 also executes processing for storing the product information and image data distributed from the store controller 158 in the product data file F1 and the display data file F3 according to the description of the program PG1. Further, the microcomputer 150 transmits product information and image data to the code input device 111 in accordance with the description of the program PG1, whereby the product data file F1 is transmitted between the code input device 111 and the POS terminal 112. And a product data file F4 (described later) and a process of synchronizing the display data file F3 and the display data file F5 (described later).

  The code input device 111 includes a microcomputer 160 as an information processing unit that executes information processing.

  The microcomputer 160 is connected to the code scanner 114, the reading work display 115, the reading work touch panel 116, the keyboard 119, the customer display 117, the customer touch panel 118, the external device interface 161, and the hard disk 162, respectively. It controls the drive control of these parts.

  The hard disk 162 stores a product data file F4 and a display data file F5. The hard disk 162 also stores various programs PG2 such as an OS, a driver program, and an application program.

  The microcomputer 160 reads and executes the program PG2 when the code input device 111 is activated. The microcomputer 160 realizes various functions according to the description of the program PG2.

  FIG. 3 is a block diagram showing a functional configuration of the microcomputer 150 of the POS terminal 112. The microcomputer 150 functions as a recording unit 150a, an estimation unit 150b, a determination unit 150c, and a notification unit 150d.

  The recording means 150a continuously records the time for defining individual checkouts for each store clerk who is in charge of at least registration of checkouts for registering and paying for payments (products or services). The time for defining the individual checkout is, for example, the execution time of any one of the operations capable of recording the time included in the checkout operation, and specifically, the start time and the end time. There is.

  The start time is the time when the registration start operation for checkout, that is, the first key operation for registration and the transmission / reception of information associated with scanning are executed. As specific examples of the work at the start of registration, code input by the code scanner 114, manual input by the keyboard 119, input of point service ID (member ID, member code), and the like can be considered.

  The end time is the time when the operation after the end of registration, that is, the transmission / reception of information accompanying some key operation that is always operated at any timing after the last registration is performed. As a specific example of the work after the registration is completed, there are operations of a subtotal key and a receipt issue key.

  Here, although a two-person cash register is shown in FIG. 1, if it is a one-person cash register, it is considered that a receipt issuance is more preferable as a work after registration is completed. This is because it is convenient to obtain the time required for one checkout more accurately. In the case of a two-person system, since it takes more time for the registration work than for the settlement work, it may be necessary to obtain the time required for the registration work. However, in the case of a one-person system, since the same store clerk performs both registration and settlement operations, it is preferable to set both times together. Therefore, in the case of a single system, it is preferable to issue a receipt that is closer to the end of the settlement operation than to press the subtotal key.

  The code input device 111 is provided on the keyboard 119 and the reading touch panel 116 for subtotal keys. The receipt issuing key is provided on the keyboard 123 and the touch panel 125 by the POS terminal 112.

  Furthermore, the recording means 150a derives and records the time elapsed from the start of registration to the end, that is, the required time that is the difference between the end time and the start time, from the start time and the end time.

  The recording unit 150a records the time as described above in an arbitrary variable set in the RAM 153 and a log file for each store clerk. Variables are individually provided for the start time, the end time, and the required time, and each holds the latest value. The determination unit 150c refers to the values held by these variables. Thereby, the situation of the store clerk is observed. The log file is a record of variable change history. The log file is stored in the hard disk 154 or the like.

  FIG. 4 is a flowchart showing a flow of a processing example executed by the microcomputer 150 as the recording unit 150a.

  When the code scanner 114 reads some code, the microcomputer 160 of the code input device 111 transmits the code to the sales data processing device 101 via the external device interface 161. Then, the microcomputer 150 of the sales data processing apparatus 101 receives the code via the external device interface 155.

  The microcomputer 150 waits for reception of a code (No in step S11, No in step S12).

  If the received code is the member ID (Yes in step S11), the microcomputer 150 records the time at that time in the variable and the log file as the time when the registration was started, that is, the start time (step S11). S13). Moreover, even if the received code is not a member ID (No in step S11), the microcomputer 150 uses the product code (Yes in step S12) as the registration start time and sets the variable and log. Recording in a file (step S13).

  Next, if the cash register form is a two-person system (Yes in Step S14), the microcomputer 150 waits for the subtotal key to be pressed (No in Step S15). When the subtotal key is pressed (Yes in step S15), the microcomputer 150 records the time at that time in the variable and the log file as the time when the work after the registration is completed, that is, the end time (step S16). ).

  In step S14, the microcomputer 150 waits for the receipt issue key to be pressed (No in step S17) if the cash register form is a one-person system (No in step S14). When the receipt issuance key is pressed (Yes in step S17), the microcomputer 150 records the time at that time in the variable and the log file as the time when the work after the registration is completed, that is, the end time (step). S16).

  The microcomputer 150 calculates the required time based on the end time and the start time, records the required time in a variable and a log file (step S18), and ends the process.

  Based on the time (log file) recorded by the recording unit 150a, the estimating unit 150b estimates a shortening limit value for each clerk of the time required for at least a part of the checkout operation. The shortening limit value is a time estimated to be reached when the store clerk speeds up the registration work due to the fact that the cash register is crowded (so-called fastest value).

  It should be noted that the time when the estimation unit 150b performs the process, that is, the update time of the shortening limit value, is considered to be suitable, for example, after the recording of the recording unit is closed after the end of work. Although the shortening limit value changes depending on the skill of the checker 105a, it is unlikely that the skill will suddenly change. When the shortened limit value is updated in the scheduled processing after the end of work, even if the store clerk has a sudden decrease in skill due to injury, it will be reflected in the next work.

  In estimating the shortening limit value, the shortest time among the required checkout times recorded by the recording means 150a may be used as the shortening limit value, or the required time from the shortest to the predetermined number may be averaged. May be. However, in the present embodiment, processing as shown in FIG. 5 is performed with the aim of obtaining a shortening limit value corresponding to the crowded store. FIG. 5 is a flowchart showing a flow of a processing example executed by the microcomputer 150 as the estimation unit 150b.

  The microcomputer 150 derives the time from the end of the checkout to the start of the next checkout (hereinafter referred to as interval time) for each checkout based on each record of the log file, and compares it with a predetermined time (step S21). ). If the interval time does not fall below a predetermined time (for example, 40 seconds), the microcomputer 150 proceeds to check the next interval time (No in step S21). When the interval time falls below the predetermined time (Yes in step S21), the microcomputer 150 increments the counter variable (step S22).

  Next, the microcomputer 150 determines whether or not the counter variable exceeds a predetermined value (for example, 3) (step S23). If the counter variable does not exceed the predetermined value (No in step S23), the microcomputer 150 returns the process to step S21. When the counter variable exceeds the predetermined value (Yes in step S23), the microcomputer 150 averages the time required for the check-out that is the counter increment target and sets it as the shortening limit value (step S24). Then, the microcomputer 150 clears the counter variable (step S25) and ends the process.

  According to the above processing, for example, the average of the time required for each checkout when checkouts with an interval time of less than 40 seconds are repeated four times becomes the reduction limit value. As a result, it is possible to avoid the inconvenience of setting the value when the required time is shortened because the number of products 106 is small, not due to store congestion, as the shortening limit value.

  The determination unit 150c continuously compares the shortening limit value estimated by the estimation unit 150b with the current value of the required time according to a predetermined comparison rule, and reaches a state where a support request determined by the comparison rule is necessary. Judgment is made at any time. Here, the comparison rule is stored in the hard disk 154, for example.

  When the determination unit 150c determines that the state requiring the support request has been reached, the notification unit 150d notifies the outside of the predetermined information that notifies the state by voice or the like. In addition, the notification unit 150d transmits information that can identify the device itself to an external device (for example, the store controller 158). The notification contents include the fact that the checker has reached the limit itself, and countermeasures (a support request for requesting an increase in the number of checkers).

  The determination unit 150c and the notification unit 150d constitute a support request unit.

  The determination means 150c records the limit value for shortening the required time, and does not immediately reach the limit when the store clerk speeds up the work and reaches the limit for dealing with store congestion. The determination unit 150c determines whether the limit is reached based on the number of times the required time reaches the shortened limit value or the duration of the shortened limit value recording.

  FIG. 6 is a flowchart showing a flow of a processing example executed by the microcomputer 150 as the determination unit 150c. The determination unit 150c determines the above-described comparison rule when an event in which the individual checkout required time derived from the time recorded by the recording unit 150a is less than (or less than) the reduction limit value is repeated at a predetermined frequency. Suppose you have reached a state that requires support.

  The microcomputer 150 refers to the latest end time and start time held by each variable set in the RAM 153, and based on these times, the time from the end of the previous checkout to the start of the current checkout (hereinafter referred to as the following check time). The latest interval time is derived and compared with a predetermined time (step S31). If the latest interval time does not fall below a predetermined time (for example, 40 seconds) (No in step S31), the microcomputer 150 clears the counter variable (step S32). When the interval time is less than the predetermined time described above (Yes in step S31), the microcomputer 150 advances the process to step S33.

  In step S33, the microcomputer 150 refers to the latest required time held by the variable set in the RAM 153, and compares the required time with the shortened limit value. If the required time is not less than the shortening limit value (No in step S33), the microcomputer 150 clears the counter variable (step S34). If the required time is equal to or shorter than the shortening limit value (Yes in step S33), the microcomputer 150 increments the counter variable (step S35).

  Next, the microcomputer 150 determines whether or not the counter variable exceeds a predetermined value (for example, 3) (step S36). If the counter variable does not exceed the predetermined value (No in step S36), the microcomputer 150 returns the process to step S31. When the counter variable exceeds the predetermined value (Yes in step S36), the microcomputer 150 turns on the limit flag (step S37). Here, the limit flag is a flag variable provided in the RAM 153 or the like, and is referred to by the notification unit 150d.

  FIG. 7 is a flowchart showing a flow of a processing example executed by the microcomputer 150 as the notification unit 150d. The microcomputer 150 as the notification unit 150d waits for the limit flag ON (No in step S41). When the limit flag is turned on (Yes in step S41), the microcomputer 150 notifies the outside that the target cash register has reached a state requiring a support request (step S42). Then, the microcomputer 150 turns off the limit flag (step S43).

  Thus, according to the present embodiment, it is possible to issue a support request at an appropriate time without causing the checker to make a judgment.

  In the embodiment, the information processing apparatus has been described as the POS terminal 112. However, the present invention is not limited to this, and other apparatuses may be used as the information processing apparatus. For example, the store controller 158 may be used as the information processing apparatus. That is, the computer of the store controller 158 may function as a recording unit, an estimation unit, and a support request unit (determination unit, notification unit) according to a program.

  In the embodiment, the support request means is divided into the determination means 150c and the notification means 150d. However, the implementation is not limited to this, and the same function may be obtained even if the configuration is different from the embodiment. Needless to say.

  Furthermore, in the embodiment, the comparison rule is stored in, for example, the hard disk 154. However, the embodiment is not limited to this, and it is only necessary to have a predetermined storage unit that stores the comparison rule. The storage unit may be provided in an external device with which the information processing apparatus can communicate.

  In implementation, the required time may not be recorded, and may be derived from other records as necessary.

  Furthermore, in the embodiment, the receipt issuance performed based on the depression of the receipt issuance key has been described. However, the present invention is not limited to this, and the receipt may be issued by other triggers in the implementation. For example, the receipt may be issued automatically in accordance with the setting or the like without depending on the key press.

  In the embodiment, the shortening limit value is obtained by averaging the required time in step S24. However, this is merely an example, and the present invention is not limited to this. In implementation, for example, the average value of the most recent predetermined number of checkout times may be used as the shortening limit value, and the shortening limit value may be determined by another method.

  Furthermore, in the implementation, the determination unit 150c may perform only the processing after step S33 excluding steps S31 to S32 in FIG. In this case, the process does not reflect the elapsed time (interval time) between checkouts, and the process places importance on the time required for checkout.

In the embodiment, all of the start time, the end time, and the required time are recorded, but the above is an example, and the present invention is not limited to this. In implementation, the time may be recorded for one or more of the operations that can record the time included in the checkout. That is, the time for defining each checkout may be either the above-mentioned start time or end time, or may be another time.
In this case, since the time (specified time) for specifying each checkout is one by one, the elapsed time between the specified times before and after is set as the required time. Then, using this required time, the estimation unit 150b estimates the shortening limit value, and the determination unit 150c determines whether or not a support request is necessary. The estimation means 150b estimates the shortening limit value on the assumption that the store is crowded and the checker 105a becomes busy as the elapsed time (required time) between recordings continues. Further, the determination unit 150c performs the processing after step S33 excluding, for example, steps S31 to S32 in FIG. Even in this case, a support request can be issued at an appropriate time without burdening the checker with judgment.

(Modification of the embodiment)
Here, in the above embodiment, a two-person or one-person cash register form has been described as an example, but there is a semi-self as a further cash register form. The above embodiment can also be applied to this semi-self.

  The semi-self is a cash register form in which the store clerk performs only the work as the checker 105a in the two-person system. In the semi-self, the customer plays the role of the cashier 105b. However, the apparatus handled by the customer is not the POS terminal 112 shown in FIG. 1, but a payment apparatus (not shown) made so as to be suitable for the payment work by the customer.

  In the semi-self, since the customer himself / herself performs the payment work, the time required for the registration work not including the payment work is considered to be the same as the two-person system. Therefore, when the above embodiment is implemented with a semi-self register, the end time (step S16 in FIG. 4) recorded by the recording means 150a is set to the time for pressing the subtotal key (step in FIG. 4) as in the case of the two-person system. S15).

  Thereby, the shortening limit value of the store clerk can be estimated not only in the two-person system or the one-person system but also in the semi-self cash register form. And when the state which needs a support request is reached exceeding a limit, the information for requesting support can be automatically notified.

Note that a program executed by the information processing apparatus of the embodiment is provided by being incorporated in advance in a ROM or the like.
A program executed by the information processing apparatus of the embodiment is an installable or executable file and is read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). You may comprise so that it may record on a possible recording medium and provide.
Furthermore, the program executed by the information processing apparatus of the embodiment may be configured to be stored by being stored on a computer connected to a network such as the Internet and downloaded via the network. The program executed by the information processing apparatus of the embodiment may be configured to be provided or distributed via a network such as the Internet.
The program executed by the information processing apparatus of the embodiment has a module configuration including the above-described units (recording unit, estimation unit, support request unit). The CPU (processor) loads the above-described units onto the main storage device by reading and executing the program from the ROM. Thereby, a recording means, an estimation means, and a support request means are produced | generated on a main memory.

Furthermore, the information processing apparatus of the embodiment includes a control device such as a CPU, a storage device such as a ROM (Read Only Memory) and a RAM, an external storage device such as an HDD and a CD drive device, and a display device such as a display device. In addition, an input device such as a keyboard and a mouse may be provided, and a hardware configuration using a normal computer may be used.
The program executed by the information processing apparatus in this case is an installable or executable file and is read by a computer such as a CD-ROM, flexible disk (FD), CD-R, or DVD (Digital Versatile Disk). It is provided by being recorded on a possible recording medium.
In addition, the program executed by the information processing apparatus in this case may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program in this case may be configured to be provided or distributed via a network such as the Internet. Further, the program in this case may be configured to be provided by being incorporated in advance in a ROM or the like.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

101 ... Sales data processing device,
102a ... the clerk side space, 102b ... the customer side space,
103 ... customer, 104 ... customer travel path,
105a ... Checker, 105b ... Casher,
106 ... Product, 107 ... Shopping basket, 108 ... Code symbol, 109 ... Second shopping cart,
110 ... counter,
111 ... code input device,
112 ... POS terminal,
113 ... POS terminal installation stand,
114: Code scanner, 114a: Reading window,
115 ... Reading display, 116 ... Reading touch panel,
117 ... display for customer, 118 ... touch panel for customer,
119 ... Keyboard,
120 ... Receipt issuing port,
121 ... Magnetic card reading groove,
122 ... housing,
123 ... Keyboard,
124 ... Display for settlement work, 125 ... Touch panel,
126 ... Receipt printer,
127 ... Magnetic card reader,
128 ... IC card reader / writer,
129 ... Drawer,
150 ... microcomputer,
150a ... recording means, 150b ... estimating means, 150c ... determining means, 150d ... notifying means,
151 ... CPU, 152 ... ROM, 153 ... RAM,
154: Hard disk,
155 ... External device interface,
156 ... LAN interface,
157 ... In-store LAN,
158 ... Store controller,
159 ... Connection cord,
160: microcomputer,
161: External device interface,
162: Hard disk.

JP 2014-154035 A

Claims (6)

A recording means for continuously recording the time defining each checkout for each store clerk in charge of registering at least the checkout for registering and paying for the objects to be settled;
Estimating means for estimating a shortened limit value for each clerk of the time required for at least part of the checkout based on the time recorded by the recording means;
According to a predetermined comparison rule, the shortening limit value estimated by the estimation means and the current value of the required time are continuously compared. Support request means for notifying predetermined information to notify
An information processing apparatus comprising: 2. The information according to claim 1, wherein the recording unit records a time at which the work at the start of registration and the work after the end of the registration are performed among the works that can record the time included in the checkout. Processing equipment. The information processing apparatus according to claim 1, wherein the recording unit records the time for one or more of the operations that can record the time included in the checkout. The support request means determines the support determined by the comparison rule when an event in which each checkout required time derived from the time recorded by the recording means is less than or less than the shortening limit value is repeated at a predetermined frequency. The information processing apparatus according to claim 1, wherein a request is reached. The information processing apparatus according to any one of claims 1 to 4, wherein the support request unit transmits information enabling identification of the own apparatus to an external apparatus. Computer
A recording means for continuously recording the time defining each checkout for each store clerk in charge of registering at least the checkout for registering and paying for the objects to be settled;
Estimating means for estimating a shortened limit value for each clerk of the time required for at least part of the checkout based on the time recorded by the recording means;
According to a predetermined comparison rule, the shortening limit value estimated by the estimation means and the current value of the required time are continuously compared. Support request means for notifying predetermined information to notify
Program to make it work.

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