JP2016081458A - Information distribution system, information distribution method, electronic apparatus, information distribution method, and information distribution program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent an apparatus trouble in an electronic apparatus.SOLUTION: A system in which an electronic apparatus and information distribution device are connected via a network includes: apparatus trouble information collection means that collects apparatus trouble information from the electronic apparatus; distribution information generation means that identifies an apparatus trouble due to a human error in the electronic apparatus on the basis of the apparatus trouble information and generates, as distribution information, information indicating the apparatus trouble and an avoidance method therefor; and distribution means that distributes the distribution information to the electronic apparatus.SELECTED DRAWING: Figure 6

Description

  The present invention relates to an information distribution system, an information distribution apparatus, an electronic device, an information distribution method, and an information distribution program.

  2. Description of the Related Art There is a known technique for displaying a method for dealing with a device trouble on a display unit of the electronic device when a device trouble occurs in the electronic device such as an image forming apparatus.

  For example, when a device trouble occurs, a technique is disclosed in which information on a device trouble is transmitted to a server, a method for dealing with the device trouble is received from the server, and displayed on a display unit (see, for example, Patent Document 1). .

  As described above, a method for dealing with a device trouble in an electronic device has been displayed, but it is only a measure for a device trouble that has occurred, and the device trouble cannot be avoided in advance. It was.

  The present invention has been proposed in view of the above-described conventional problems, and an object of the present invention is to avoid device troubles of electronic devices.

  In order to solve the above problems, the present invention is a system in which an electronic device and an information distribution apparatus are connected via a network, and device trouble information collecting means for collecting device trouble information from the electronic device A distribution information generating means for identifying a device trouble based on a human error in the electronic device based on the device trouble information, and generating information indicating the device trouble and a method for avoiding the device trouble as distribution information, and the distribution information Distribution means for distributing the information to the electronic device.

  In the present invention, device troubles of electronic devices can be avoided in advance.

It is a figure which shows the structural example of the system concerning one Embodiment of this invention. It is a figure which shows the hardware structural example of an electronic device. It is a figure which shows the software hierarchy example of an electronic device. It is a figure which shows the software structural example of an electronic device. It is a figure which shows the hardware structural example of a content center. It is a figure which shows the example of a software structure of a content center. It is a figure which shows the data structure example of apparatus information, contract information, and various notifications. It is a figure which shows the data structure example of a content delivery condition list | wrist and a content. It is a sequence diagram which shows the process example of embodiment. It is a flowchart which shows the example of a process of content production | generation. It is a figure which shows the example of the apparatus trouble information after totaling. It is a figure which shows the example of a human error judgment table. It is a figure which shows the example of a content.

  Hereinafter, preferred embodiments of the present invention will be described. In the following embodiments, a description will be given assuming that a content distribution mechanism for signage display is used for information distribution. However, a structure dedicated to information distribution may be established regardless of signage.

<Configuration>
FIG. 1 is a diagram showing a configuration example of a system according to an embodiment of the present invention. In FIG. 1, content of information to be distributed is centrally stored in a content center (information distribution device, server device) 3, and the data is electronic devices 1A, 1B, 1C, 1D, 1E via a network 2 such as the Internet. , ... As electronic devices 1A, 1B, 1C, 1D, 1E,..., An MFP (Multi-Function Peripheral, Multi-Function Printer) having a signage function and a device usage information notification function, a printer, a projector, an interactive whiteboard, or Products that have functions that can notify device usage information and display content, such as video conference terminals, are targeted. Each electronic device 1A, 1B, 1C, 1D, 1E,... Has a unique device ID (identification information), and the content center 3 periodically sucks up device usage information associated with the device ID, In addition to being used for remote maintenance management, etc., it has a function of distributing different contents for each device ID.

  In FIG. 1, the content center 3 has been described as having a function of collecting and managing device usage information from the electronic device 1 and a function of generating and distributing content to the electronic device 1. However, instead of such a configuration, a server (device information management server) specialized for the function of collecting and managing device usage information from the electronic device 1, and acquiring the device usage information of the electronic device 1 from this server, You may divide and comprise to the server (content management server) specialized in the function which produces | generates and distributes the content with respect to the electronic device 1. FIG.

  FIG. 2 is a diagram illustrating an example of a hardware configuration of the electronic apparatus 1, and is an example of an MFP. 2, the electronic device 1 includes a main body 110 that can realize various functions such as a copy function, a scanner function, a fax function, and a printer function, and an operation unit 120 that receives a user operation. Note that accepting a user operation is a concept including accepting information (including a signal indicating a coordinate value of a screen) input according to the user operation. The main body 110 and the operation unit 120 are connected to each other via a dedicated communication path 130 so that they can communicate with each other. The communication path 130 may be, for example, a USB (Universal Serial Bus) standard, but may be of any standard regardless of whether it is wired or wireless. The main body 110 can perform an operation according to the operation received by the operation unit 120. The main body 110 can also communicate with an external device such as a client PC (personal computer), and can also perform an operation according to an instruction received from the external device.

  The main body 110 includes a CPU (Central Processing Unit) 111, a ROM (Read Only Memory) 112, a RAM (Random Access Memory) 113, an HDD (Hard Disk Drive) 114, a communication I / F (Interface) 115, A connection I / F 116 and an engine unit 117 are provided, and these are connected to each other via a system bus 118.

  The CPU 111 comprehensively controls the operation of the main body 110. The CPU 111 controls the overall operation of the main body 110 by executing a program stored in the ROM 112 or the HDD 114 using the RAM 113 as a work area (work area), and the above-described copy function, scanner function, fax function, printer function, etc. Implement various functions. The communication I / F 115 is an interface for connecting to the network 2. The connection I / F 116 is an interface for communicating with the operation unit 120 via the communication path 130. The engine unit 117 is hardware that performs processing other than general-purpose information processing and communication for realizing a copy function, a scanner function, a fax function, and a printer function. For example, a scanner (image reading unit) that scans and reads an image of a document, a plotter (image forming unit) that performs printing on a sheet material such as paper, a fax unit that performs fax communication, and the like are provided. Further, a specific option such as a finisher for sorting printed sheet materials or an ADF (Auto Document Feeder) for automatically feeding a document can be provided.

  The operation unit 120 includes a CPU 121, a ROM 122, a RAM 123, a flash memory 124, a communication I / F 125, a connection I / F 126, an operation panel 127, and an external connection I / F 128, which are a system bus 129. Are connected to each other. The CPU 121 comprehensively controls the operation of the operation unit 120. The CPU 121 controls the overall operation of the operation unit 120 by executing a program stored in the ROM 122 or the flash memory 124 using the RAM 123 as a work area, and displays information (image) according to an input received from the user. Implement various functions. The communication I / F 125 is an interface for connecting to the network 2. The connection I / F 126 is an interface for communicating with the main body 110 via the communication path 130. The operation panel 127 accepts various inputs according to user operations and various information (for example, information according to the accepted operations, information indicating the operating status of the electronic device 1, information indicating a setting state, and the like). Is displayed. Here, the operation panel 127 is assumed to be a liquid crystal display (LCD) equipped with a touch panel function, but is not limited thereto. For example, an organic EL (Electro-Luminescence) display device equipped with a touch panel function may be used. Furthermore, in addition to or instead of this, an operation unit such as a hardware key and a display unit such as a lamp may be provided. The external connection I / F 128 is an interface for connecting to a device such as an IC card reader.

  FIG. 3 is a diagram showing an example of the software hierarchy of the electronic device 1, which is an example of an MFP. In FIG. 3, the main body 110 includes an application layer 1101, a service layer 1102, and an OS layer 1103. The entities of the application layer 1101, the service layer 1102, and the OS layer 1103 are various software stored in the ROM 112, the HDD 114, and the like illustrated in FIG. Various functions are provided by the CPU 111 executing these software.

  The software of the application layer 1101 is application software (which may be simply referred to as “application” in the following description) for operating hardware resources and providing a predetermined function. For example, examples of the application include a copy application for providing a copy function, a scanner application for providing a scanner function, a fax application for providing a fax function, and a printer application for providing a printer function.

  The software of the service layer 1102 is software that is interposed between the application layer 1101 and the OS layer 1103 and provides an interface for using hardware resources included in the main body 110 to the application. More specifically, it is software for providing a function of accepting an operation request for a hardware resource and arbitrating the operation request. The operation request received by the service layer 1102 includes a request such as reading by a scanner or printing by a plotter. The interface function by the service layer 1102 is provided not only to the application layer 1101 of the main body 110 but also to the application layer 1201 of the operation unit 120. That is, the application of the application layer 1201 of the operation unit 120 can also realize a function using the hardware resource (for example, the engine unit 117) of the main body 110 via the interface function of the service layer 1102.

  The software of the OS layer 1103 is basic software (operating system) for providing a basic function for controlling hardware included in the main body 110. The software of the service layer 1102 converts a hardware resource use request from various applications into a command that can be interpreted by the OS layer 1103, and passes it to the OS layer 1103. Then, the command is executed by the software of the OS layer 1103, so that the hardware resource operates according to the request of the application.

  Similarly, the operation unit 120 includes an application layer 1201, a service layer 1202, and an OS layer 1203. The application layer 1201, the service layer 1202, and the OS layer 1203 included in the operation unit 120 are similar to the main body 110 in terms of the hierarchical structure. However, the functions provided by the applications in the application layer 1201 and the types of operation requests that can be accepted by the service layer 1202 are different from those on the main body 110 side. The application in the application layer 1201 may be software for operating a hardware resource included in the operation unit 120 to provide a predetermined function, but mainly includes functions (copy function, scanner function, fax function) included in the main body 110. , A printer function) software for providing a UI (user interface) function for performing operations and display.

  In the illustrated configuration example, the software of the OS layer 1103 on the main body 110 side and the software of the OS layer 1203 on the operation unit 120 side are different from each other in order to maintain the independence of functions. That is, the main body 110 and the operation unit 120 operate independently of each other with different operating systems. For example, it is possible to use Linux (registered trademark) as the software of the OS layer 1103 on the main body 110 side and Android (registered trademark) as the software of the OS layer 1203 on the operation unit 120 side.

  Since the main body 110 and the operation unit 120 operate on different operating systems, communication between the main body 110 and the operation unit 120 is performed as communication between different apparatuses, not communication between processes in a common apparatus. An operation (command communication) for transmitting information (instruction content from the user) received by the operation unit 120 to the main body 110, an operation for the main body 110 to notify the operation unit 120 of an event, and the like correspond to this. Here, the function of the main body 110 can be used when the operation unit 120 performs command communication to the main body 110. The event notified from the main body 110 to the operation unit 120 includes the execution status of the operation in the main body 110, the contents set on the main body 110 side, and the like. Further, since the power supply to the operation unit 120 is performed from the main body 110 via the communication path 130, the power control of the operation unit 120 can be performed separately (independently) from the power control of the main body 110. it can.

  FIG. 4 is a diagram illustrating a software configuration example of the electronic apparatus 1. In FIG. 4, the electronic device 1 includes a basic function unit 11, a device usage information management unit 12, a network processing unit 13, a distribution information acquisition unit 14, a signage display control unit 15, and a display unit 16. The basic function unit 11 is a part that essentially performs the function of the electronic device 1. For example, it is a part that operates as an MFP, a printer, a projector, an interactive whiteboard, or a video conference terminal. As an essential function, many have a function of allowing a user to log in at the start of use and specifying a user to use. The device usage information management unit 12 is a part that collects information that varies depending on the usage status of the electronic device 1 and performs a notification process to the content center 3. The network processing unit 13 receives a notification request from the device usage information management unit 12 and notifies the content center 3 via the network 2, receives the content from the content center 3 via the network 2, and receives a distribution information acquisition unit 14 is a part to be transferred. The distribution information acquisition unit 14 is a part that receives content from the network processing unit 13 and transfers it to the signage display control unit 15. The signage display control unit 15 is a part that performs display processing of content received from the content center 3. The display unit 16 corresponds to a panel display unit in the case of an MFP or printer, a projection unit to a screen in the case of a projector, an image output unit in the case of a video conference system, and a display board unit in the case of an interactive whiteboard. .

  FIG. 5 is a diagram illustrating a hardware configuration example of the content center 3. 5, the content center 3 includes a CPU 301, a RAM 302, a ROM 303, an HDD 304, a connection I / F 305, and a communication I / F 306 that are connected to each other via a bus 307. The CPU 301 generally controls the operation of the content center 3 by executing a program stored in the ROM 303 or the HDD 304 using the RAM 302 as a work area. The connection I / F 305 is an interface with a device connected to the content center 3. The communication I / F 306 is an interface for communicating with other information processing apparatuses via the network 2 (FIG. 1).

  FIG. 6 is a diagram illustrating a software configuration example of the content center 3. In FIG. 6, the content center 3 includes a device information storage unit 31a, a contract information storage unit 31b, a content distribution condition list storage unit 31c, and a content storage unit 31d as data holding areas. In addition, the content center 3 includes a network processing unit 32, a device usage information collection unit 33, a condition comparison processing unit 34, a content generation unit 35, and a content distribution processing unit 36.

  The device information storage unit 31a is a part in which the latest device information for each device ID is stored for a plurality (large number) of electronic devices 1. Details of the device information will be described later. The contract information storage unit 31b is a part in which contract information for each device ID is stored. Details of the contract information will be described later. The content distribution condition list storage unit 31c is a part that stores a content distribution condition list that lists conditions for distributing content. Details of the content distribution condition list will be described later. The content storage unit 31d is a part in which content to be distributed is stored. Details of the content will be described later.

  The network processing unit 32 receives the notification of the device usage information from the network 2 and sends it to the device usage information collecting unit 33, and the electronic content of the target device ID of the target content in response to a request from the content distribution processing unit 36. This is a part that performs processing to transmit to the device 1.

  The device usage information collection unit 33 is a unit that stores the device information reflecting the notification in the device information storage unit 31 a based on the notification of the device usage information received from the electronic device 1.

  The condition comparison processing unit 34 is a part that requests distribution to the content distribution processing unit 36 if there is a suitable device ID based on each content distribution condition of the content distribution condition list stored in the content distribution condition list storage unit 31c. is there.

  The content generation unit 35 is a part that generates content for each device ID and stores the content in the content storage unit 31d.

  The content distribution processing unit 36 is a part that performs distribution processing of the target content in the content storage unit 31d by receiving the distribution request. In addition, when the content for the electronic device 1 that is the distribution destination does not exist in the content storage unit 31d (when the content is not generated), the content distribution processing unit 36 does not distribute the content.

  FIG. 7 shows an example of the data structure of device information, contract information, and various notifications. The device information stored in the device information storage unit 31a includes device fixing information and device usage information (variation information). The device fixed information includes an installation location, a language used, a signage display capability, and the like associated with the device ID. The device fixed information is set in the content center 3 at the time of device installation, or is notified together with variation information in a periodic notification. The device usage information includes the number of used copies, the used color, the used paper size, device trouble information, and the like associated with the device ID. The counter notification, toner information notification, and device trouble information notification sent from the electronic device 1 are reflected in the device usage information. The counter notification, toner information notification, and device trouble information notification may be stored as part of the device usage information as they are. The device usage information is periodically notified to the content center 3 in the electronic device 1 that has a maintenance contract or is a predetermined service provision target, and is automatically updated in the content center 3 monthly as management information. To go. Normally, the management information is used for paper supply, billing, etc., but in this embodiment, it is used for further content distribution.

  The contract information stored in the contract information storage unit 31b includes unsettled contracts such as maintenance contracts, consumables automatic ordering options, usage status report options, and automatic counter meter readings associated with the device ID. These are registered in the contract information storage unit 31b by the center operator at the time of equipment installation.

  FIG. 8 is a diagram showing an example of a data structure of a content distribution condition list and content. The content distribution condition list stored in the content distribution condition list storage unit 31c includes content distribution conditions. The content distribution condition includes, for example, “use status report is distributed if contract information usage status report option is contracted and device information is collected for a predetermined period” for the usage status report. In the service for providing content indicating a device error based on a human error (human error) and a method for avoiding it according to the present embodiment, all electronic devices connected to the network may be targeted. You may narrow down.

  The content stored in the content storage unit 31d includes a device ID and content data. The content data may be a data body or a reference such as a URI indicating the data body. In addition, display conditions may be included in the content data. For example, it is possible to specify that content is displayed only when the logged-in user of the electronic device 1 is “administrator”. Furthermore, the content may be recorded as undelivered to prevent duplicate delivery, or may be erased or transferred to another area after delivery. Content indicating device troubles and how to avoid them is desirably displayed repeatedly until the corresponding device troubles are reduced and the content is updated.

  In addition, the content storage unit 31d can separately manage avoidance contents for device troubles that occur for each application. For example, “Copy trouble suppression content” displayed to avoid device troubles that occur in the copy application, “Scanner trouble suppression content” displayed to avoid device troubles that occur in the scanner application, and devices that occur in the printer application It can be distinguished as “printer trouble suppressing content” to be displayed in order to avoid trouble.

<Operation>
FIG. 9 is a sequence diagram showing a processing example of the above embodiment. 9, when a device trouble occurs in the electronic device 1, the device use information management unit 12 (FIG. 4) internally retains device trouble information (device trouble content, occurrence time, etc.) (step S11).

  Thereafter, the device usage information management unit 12 (FIG. 4) of the electronic device 1 periodically transmits a counter notification, toner notification, device trouble information notification, and the like to the content center 3 via the network processing unit 13 (FIG. 4) ( Step S12). Instead of transmitting periodically, transmission may be performed every time device trouble information to be notified occurs. Further, instead of voluntarily transmitting from the electronic device 1 side, polling may be performed from the content center 3 side, and a counter notification, toner notification, device trouble information notification, or the like may be transmitted from the electronic device 1 as a response. However, when the electronic device 1 is connected to an in-house LAN (Local Area Network) or the like and a firewall is provided, access from the outside is often restricted. It is more advantageous to transmit.

  The device usage information collection unit 33 of the content center 3 that has received the counter notification, toner notification, device trouble information notification, etc. reflects the contents of the counter notification, toner notification, device trouble information notification, etc. in the device information of the device information storage unit 31a. And store it (step S13).

  Thereafter, the content generation unit 35 of the content center 3 generates content based on the device information stored in the device information storage unit 31a and stores it in the content storage unit 31d (step S14). For example, for the usage status report, an electronic device with a usage status report option contract is extracted based on the contract information stored in the contract information storage unit 31b, and the usage status report is generated from the device usage information of the electronic device. To do. The generation of content indicating a device trouble based on a frequently occurring human error and how to avoid it is performed as follows.

  FIG. 10 is a flowchart showing an example of content generation processing. The content indicating the device trouble and how to avoid it may be created for each app of the electronic device 1 or may be created for a device trouble that has occurred as a whole of the electronic device 1 without distinguishing between the apps.

  In FIG. 10, when the process is started, the content generation unit 35 counts the number of occurrences within a predetermined period for each electronic device 1 and each device trouble (step S21). FIG. 11 is a diagram showing an example of the device trouble information after aggregation, and shows an example of “paper jam”, “missing document”, “soft abnormality”, and the number of occurrences as device troubles in the MFP or printer.

  Next, returning to FIG. 10, the content generation unit 35 identifies a device trouble based on a human error based on a human error determination table (human error determination table) held therein, and identifies a frequently occurring occurrence ( Step S22). FIG. 12 is a diagram illustrating an example of a human error determination table, in which a device trouble and information on whether or not a human error is associated are held in association with each other. In the example shown in the figure, “paper jam” and “forgetting to place original” in the device trouble indicate that the human error is the cause, and “soft abnormality” indicates that the human error is not the cause. In the case of the device trouble shown in FIG. 11, the device troubles caused by the human error are “paper jam” and “forgotten document placement”, and among them, it is determined that “paper jam” occurs most frequently.

  Next, returning to FIG. 10, the content generation unit 35 generates content indicating the occurrence state of the device trouble and the avoidance method for the device trouble having a large number of occurrences (step S23). Except for the first time, it is not necessary to newly generate the same content when there is no change in the device trouble that occurs more frequently than when the previous content was generated. It is sufficient to regenerate (update) content when there is a certain change in device trouble information. For example, there is a change in the order of occurrence frequency of equipment troubles due to human error. As a result, when the frequency of occurrence of a device trouble is reduced due to the distribution of the content, the distribution of the content for the device trouble can be stopped. In addition, when the frequency of occurrence of another device trouble increases, it is possible to deal with a new device trouble by updating the content for the device trouble.

  FIG. 13 is a diagram illustrating an example of content, which is displayed on the display unit of the electronic device 1. In FIG. 13, the details of the cause of “paper jam” determined to have the highest number of occurrences and a confirmation button for transitioning to a screen for referring to the prevention method are included. In addition, about the detail of a cause, you may produce | generate based on the result of having analyzed the actually acquired trouble information, and you may produce | generate based on general statistical information.

  Thereafter, returning to FIG. 9, the condition comparison processing unit 34 of the content center 3 performs a condition comparison based on each content distribution condition of the content distribution condition list stored in the content distribution condition list storage unit 31c (step S15).

  Then, if there is a suitable device ID, the condition comparison processing unit 34 of the content center 3 requests the content distribution processing unit 36 to distribute the corresponding content (step S16).

  In response to this, the content distribution processing unit 36 of the content center 3 extracts the corresponding content from the content storage unit 31d, and transmits the content data to the electronic device 1 indicated by the device ID (step S17).

  The electronic device 1 that has received the content data holds the content data internally via the distribution information acquisition unit 14 and the signage display control unit 15, and displays the content on the display unit 16 (FIG. 4) at a predetermined timing ( Step S18). That is, the signage display control unit 15 selects content data held internally according to a predetermined user action or the state of the electronic device 1 and causes the display unit 16 to display the content data. An example of content display is shown in FIG.

  As a display timing, for example, when a copy application is activated in order to use the copy function, a device trouble caused by a human error occurring in the copy application and the content of the avoidance method are displayed. As a result, the user can know in advance how to avoid a device trouble that is likely to occur due to a function to be used in the future, so that the device trouble can be avoided in advance. In addition, by displaying device trouble and the content of how to avoid it during the waiting time during execution of a copy job, for example, it can be expected that the device trouble will be avoided at the next use of the user. Note that the start timing of displaying content is not limited to these examples.

  In the above processing example, the content generation unit 35 first generates the content, and the condition comparison processing unit 34 determines the distribution later. However, the condition comparison processing unit 34 determines the distribution. In the case of distribution, content may be generated by a request from the condition comparison processing unit 34.

  Moreover, although the case where the content which shows the apparatus trouble based on the human error with high occurrence frequency for every electronic apparatus 1 and the content which shows the avoidance method was demonstrated, the information (user ID etc. which are logged in etc.) specifies a user in apparatus trouble information ), The content can be generated for each user, and the corresponding content can be displayed when the user operates the electronic device 1. Thereby, it can be expected to effectively avoid human errors that are easily committed by the user.

<Summary>
As described above, according to the present embodiment, device troubles of electronic devices can be avoided in advance by generating and distributing device troubles based on human errors that occur frequently and how to avoid them. Can do. As a result, the user can reduce device troubles, and the customer engineer can reduce maintenance.

  The present invention has been described above by the preferred embodiments of the present invention. While the invention has been described with reference to specific embodiments, various modifications and changes may be made to the embodiments without departing from the broad spirit and scope of the invention as defined in the claims. Obviously you can. In other words, the present invention should not be construed as being limited by the details of the specific examples and the accompanying drawings.

<Correspondence between Terms in Embodiment and Terms in Claims>
The device usage information collection unit 33 is an example of “device trouble information collection means”. The content generation unit 35 is an example of a “distribution information generation unit”. “Content” is an example of “distribution information”. The content distribution processing unit 36 is an example of “distribution means”. The distribution information acquisition unit 14 is an example of a “distribution information acquisition unit”. The signage display control unit 15 is an example of a “display control unit”.

DESCRIPTION OF SYMBOLS 1, 1A-1E Electronic device 11 Basic function part 12 Equipment use information management part 13 Network processing part 14 Distribution information acquisition part 15 Signage display control part 16 Display part 2 Network 3 Content center 31a Equipment information storage part 31b Contract information storage part 31c Content distribution condition list storage unit 31d Content storage unit 32 Network processing unit 33 Device usage information collection unit 34 Condition comparison processing unit 35 Content generation unit 36 Content distribution processing unit

JP 2012-163805 A

Claims (6)

A system in which an electronic device and an information distribution device are connected via a network,
Device trouble information collecting means for collecting device trouble information from the electronic device;
A distribution information generating means for identifying a device trouble based on a human error in the electronic device based on the device trouble information, and generating information indicating the device trouble and a method for avoiding the device trouble as distribution information;
An information distribution system comprising: distribution means for distributing the distribution information to the electronic device. The information distribution system according to claim 1,
The distribution information generation unit re-creates content when the device trouble information has changed more than a certain amount as compared to the previous generation of distribution information. In the information delivery system according to any one of claims 1 and 2,
The distribution information generating means refers to a human error determination table that associates information about whether or not a device trouble is a human error, and identifies a device trouble based on the human error Distribution system. An information distribution device connected to an electronic device via a network,
Device trouble information collecting means for collecting device trouble information of the electronic device;
A distribution information generating means for identifying a device trouble based on a human error in the electronic device based on the device trouble information, and generating information indicating the device trouble and a method for avoiding the device trouble as distribution information;
An information distribution apparatus comprising: distribution means for distributing the distribution information to the electronic device. An electronic device connected to an information distribution device via a network,
Distribution information for acquiring distribution information generated based on device trouble information of the electronic device collected by the information distribution device and including information indicating a device trouble based on a human error in the electronic device and a method for avoiding the device trouble Acquisition means;
An electronic device comprising: display control means for displaying the distribution information on a display unit of the electronic device. A method executed by the electronic device and the information distribution device in a system in which the electronic device and the information distribution device are connected via a network,
A device trouble information collecting step for collecting device trouble information of the electronic device;
A distribution information generating step for identifying a device trouble based on a human error in the electronic device based on the device trouble information, and generating information indicating the device trouble and a method for avoiding the device trouble as distribution information;
A distribution step of distributing the distribution information to the electronic device.