JP2016066185A - Information processing device and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing device that, when an electronic mail is not opened, causes information about the electronic mail to be displayed on an apparatus or Web page which is used by a user of a transmission destination of the electronic mail.SOLUTION: Identification means of an information processing device identifies, when an electronic mail is not opened, an apparatus or Web page that is used by a user of a transmission destination of the electronic mail; and control means performs control so that information about the electronic mail is displayed on the apparatus or Web page which is identified by the identification means.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus and an information processing program.

  In Patent Document 1, the URL address which is the return destination of the received e-mail includes the identification information of the receiving terminal and the identification information of the notification content (the content of the e-mail), so that the reply confirmation for which content is received for each recipient It is an object to provide an e-mail delivery system that can reliably grasp the status and information on the transmission terminal side, a transmission terminal that transmits an e-mail, a reception terminal that receives the e-mail, An e-mail delivery system comprising a communication network connecting the transmitting terminal and the receiving terminal, wherein the e-mail created and transmitted by the transmitting terminal is used to confirm that the receiving terminal has received the e-mail The receiving terminal has a URL address for access, and the URL (Uniform Resource Locator) address is The first identification information for identifying the receiving terminal that receives the electronic mail and the second identification information for identifying the created electronic mail are disclosed.

  In Patent Document 2, it is an object to improve the response rate for reply requests by efficiently performing appropriate mail prompting based on the reception status of electronic mail. An e-mail requesting an answer is received, mail identification information for identifying the e-mail and access information for the response request content are stored in the first storage unit in association with each other, and the opening state of the e-mail is acquired. , Storing the mail identification information and the unsealing status in association with each other in the second storage unit, referring to the first storage unit, and based on the access information corresponding to the mail identification information included in the request, The response status on the Web of each of the client terminals is acquired, and a plurality of classes are based on the acquired response status and the opening status acquired from the second storage unit. And it outputs the dunning information jurisdiction terminal having jurisdiction over at least part of the client terminal of the Ant terminal, thereby executing processing to a computer are disclosed.

  In Patent Document 3, it is an object of the present invention to provide a well-known document confirmation method that enables a receiver to check information included in a sentence transmitted by a sender without omission. The execution method is an input reception process that accepts input at a predetermined position in a sentence, prompts the receiver to confirm the input at the predetermined position, and allows the sender to check the confirmation status of the receiver. It is disclosed that a mail data generation process to be inserted is performed, and a mail transmission process for transmitting mail data to a recipient terminal is performed.

  In Patent Document 4, it is an object to provide a management method of unopened e-mail that can be realized only by the function of the receiving side without depending on the specification of the mail server of the transmitting side. If unopened e-mails that manage unopened e-mails that meet the preset conditions (sender, elapsed time) exist in a combination of the It is disclosed that an unopened e-mail is managed by a two-step notification method in which notification is made and if the mail is still unopened, the mail transmission source is notified.

  In Patent Document 5, when an e-mail is transmitted to one address where a plurality of e-mail addresses are registered, an e-mail address with a high probability that the transmission partner can immediately see according to a certain transmission condition. And sending e-mails to the determined e-mail address to prevent sending e-mails to useless destinations as much as possible, and to deliver e-mails to the other party with higher probability as soon as possible. As an issue, an electronic mail transmission apparatus having an address book capable of registering a plurality of e-mail addresses for one address, and in the address book, any e-mail address among a plurality of e-mail addresses registered in one address For example, a transmission time zone is set as a transmission condition such as whether to send an e-mail to an e-mail. When, transmitting is disclosed an e-mail to one or more email addresses corresponding according to the setting of the transmission time range.

JP 2007-018191 A JP 2013-041474 A JP 2010-113571 A JP 2002-319975 A JP 2007-241732 A

  The present invention relates to an information processing apparatus configured to display information related to an electronic mail on a device or Web page used by a user to whom the electronic mail is sent when the electronic mail is not opened. And an information processing program.

The gist of the present invention for achieving the object lies in the inventions of the following items.
According to the first aspect of the present invention, when the e-mail is not opened, a specifying means for specifying a device or a Web page used by a user to whom the e-mail is sent, a device specified by the specifying means, or An information processing apparatus comprising control means for controlling to display information about the electronic mail on a Web page.

  According to the invention of claim 2, there is a link to a web page in the e-mail, and when the user has access to the web page in the e-mail by the user, the user The information processing apparatus according to claim 1, wherein display on a device or a web page used by is not required.

  According to a third aspect of the present invention, the e-mail is periodically transmitted, and the e-mail has a link to a web page, and the control means sends an e-mail to the user. Analyzing the history, and if the user regularly accesses the Web page in the e-mail, the display on the device or the Web page used by the user is unnecessary. The information processing apparatus according to claim 2.

  According to a fourth aspect of the present invention, a computer is specified by the specifying means for specifying a device or a Web page used by a user to whom the e-mail is sent when the e-mail is not opened. An information processing program for causing a device or a Web page to function as a control unit that controls to display information on the electronic mail.

  According to the information processing apparatus of claim 1, when an e-mail is not opened, information related to the e-mail is displayed on a device or a Web page used by a user to whom the e-mail is sent. can do.

  According to the information processing apparatus of claim 2, when a user accesses a Web page in an e-mail, the display on the device or the Web page used by the user can be made unnecessary. .

  According to the information processing apparatus of claim 3, when the e-mail is periodically transmitted, when the user periodically accesses the Web page in the e-mail, Display on the device or web page used by the user can be made unnecessary.

  According to the information processing program of claim 4, when an e-mail is not opened, information related to the e-mail is displayed on a device or a Web page used by a user to whom the e-mail is sent. can do.

It is a conceptual module block diagram about the structural example of this Embodiment. It is explanatory drawing which shows the system configuration example using this Embodiment. It is a flowchart which shows the process example by this Embodiment. It is explanatory drawing which shows the example of a data structure of a device utilization information table. It is explanatory drawing which shows the example of a data structure of a user information table. It is explanatory drawing which shows the example of a data structure of a Web utilization information table. It is explanatory drawing which shows the data structure example of a mail information table. It is explanatory drawing which shows the process example by this Embodiment. It is explanatory drawing which shows the example of a data structure of a notification destination selection table. It is explanatory drawing which shows the example of a data structure of a rule table. It is explanatory drawing which shows the example of a data structure of a mail classification and a service flag table. It is explanatory drawing which shows the process example by this Embodiment. It is a block diagram which shows the hardware structural example of the computer which implement | achieves this Embodiment.

Hereinafter, an example of a preferred embodiment for realizing the present invention will be described with reference to the drawings.
FIG. 1 shows a conceptual module configuration diagram of a configuration example of the present embodiment.
The module generally refers to components such as software (computer program) and hardware that can be logically separated. Therefore, the module in the present embodiment indicates not only a module in a computer program but also a module in a hardware configuration. Therefore, the present embodiment is a computer program for causing these modules to function (a program for causing a computer to execute each procedure, a program for causing a computer to function as each means, and a function for each computer. This also serves as an explanation of the program and system and method for realizing the above. However, for the sake of explanation, the words “store”, “store”, and equivalents thereof are used. However, when the embodiment is a computer program, these words are stored in a storage device or stored in memory. It is the control to be stored in the device. Modules may correspond to functions one-to-one, but in mounting, one module may be configured by one program, or a plurality of modules may be configured by one program, and conversely, one module May be composed of a plurality of programs. The plurality of modules may be executed by one computer, or one module may be executed by a plurality of computers in a distributed or parallel environment. Note that one module may include other modules. Hereinafter, “connection” is used not only for physical connection but also for logical connection (data exchange, instruction, reference relationship between data, etc.). “Predetermined” means that the process is determined before the target process, and not only before the process according to this embodiment starts but also after the process according to this embodiment starts. In addition, if it is before the target processing, it is used in accordance with the situation / state at that time or with the intention to be decided according to the situation / state up to that point. When there are a plurality of “predetermined values”, they may be different values, or two or more values (of course, including all values) may be the same. In addition, the description having the meaning of “do B when it is A” is used in the meaning of “determine whether or not it is A and do B when it is judged as A”. However, the case where it is not necessary to determine whether or not A is excluded.
In addition, the system or device is configured by connecting a plurality of computers, hardware, devices, and the like by communication means such as a network (including one-to-one correspondence communication connection), etc., and one computer, hardware, device. The case where it implement | achieves by etc. is included. “Apparatus” and “system” are used as synonymous terms. Of course, the “system” does not include a social “mechanism” (social system) that is an artificial arrangement.
In addition, when performing a plurality of processes in each module or in each module, the target information is read from the storage device for each process, and the processing result is written to the storage device after performing the processing. is there. Therefore, description of reading from the storage device before processing and writing to the storage device after processing may be omitted. Here, the storage device may include a hard disk, a RAM (Random Access Memory), an external storage medium, a storage device via a communication line, a register in a CPU (Central Processing Unit), and the like.

The information processing apparatus 100 according to the present embodiment performs processing related to opening of an e-mail. As shown in the example of FIG. 1, a data storage module 110, a mail check presence / absence determination module 140, a device usage determination module 145, a Web usage determination module 150, a notification necessary mail determination module 155, and an information display determination module 160.
Copiers, fax machines, scanners, printers, multifunction machines (scanners, printers, copiers, fax machines, etc., any two or more functions of image processing devices), information appliances, etc. (hereinafter also referred to as devices) E-mail is used to convey information about the devices to the person in charge of managing the device) (hereinafter also referred to as a user).
The contents of the e-mail may include important information such as contract-related information, invoices (monthly usage charge if the device is a multifunction device, etc.), for example. However, in the notification by e-mail, depending on the user, the e-mail itself may be used less frequently or the e-mail may not be opened.
In this embodiment, when an e-mail is not opened, information is notified with reference to a user's usage record (e-mail information analysis, device, Web page access information, etc.).

The data storage module 110 includes a device usage information storage module 115, a user information storage module 120, a mail information storage module 125, and a Web usage information storage module 130, and is connected to the mail confirmation presence / absence determination module 140.
The device usage information storage module 115 stores information related to devices. Information about the device includes information for specifying a user who uses the device. The identification of the user is performed by an IC card reader, a fingerprint recognition device or the like installed in the device, and the identification result is stored. For example, the device usage information table 400 is stored. FIG. 4 is an explanatory diagram showing an example of the data structure of the device usage information table 400. The device usage information table 400 has a device ID column 410, a usage date / time column 420, and a user ID column 430. The device ID column 410 stores information for uniquely identifying a device (device ID: IDentification) in the present embodiment. The use date / time column 420 stores the date / time when the device was used (may be year, month, day, hour, minute, second, second or less, or a combination thereof). The user ID column 430 is a user who uses the device, and stores information (user ID) for uniquely identifying the user in the present embodiment.
Furthermore, operations performed by the user, pages displayed on the device by the user, and the like may be stored as a history. The device is provided with a display device such as a liquid crystal display, and there are a plurality of pages (hierarchies and the like) as display contents, and which page is displayed is recorded.
For example, in order to send an e-mail to a person in charge (user) related to a device, the user ID corresponding to the device ID in the data storage module 110 and information in the user information storage module 120 described below are used. E-mail address and company information can be extracted.

  The user information storage module 120 stores information about users. The mail address of the user to whom the e-mail is sent is stored. For example, a user information table 500 is stored. FIG. 5 is an explanatory diagram showing an example of the data structure of the user information table 500. The user information table 500 includes a user ID column 510, a name column 520, a company name column 530, a contact address column 540, an email address column 550, a service flag column 560, and a contract information column 570. The user ID column 510 stores a user ID. The name column 520 stores the name of the user. The company name column 530 stores the company name of the company to which the user belongs. The contact address field 540 stores the contact information (telephone number or the like) of the user. The mail address column 550 stores the mail address of the user. The service flag column 560 stores a service flag assigned to the user. The contract information column 570 stores contract information.

The Web usage information storage module 130 stores information regarding Web pages (Web services). For example, a Web usage information table 600 is stored. FIG. 6 is an explanatory diagram showing an example of the data structure of the Web usage information table 600. The Web usage information table 600 has a URL column 610, an access date / time column 620, a user ID column 630, and an access time column 640. The URL column 610 stores the URL of the Web page. The access date / time column 620 stores the access date / time to the Web page. The user ID column 630 stores the user ID of the user who accessed the Web page. The access time column 640 stores the time when the user accessed the Web page.
In addition, an operation history (including a method of accessing the Web page and a moving conductor such as moving the Web page) for the Web page may be stored. In addition, the access frequency (the number of accesses within a predetermined time) can be calculated using data in the Web usage information storage module 130.

  The mail information storage module 125 stores information related to electronic mail. For example, a mail information table 700 is stored. FIG. 7 is an explanatory diagram showing an example of the data structure of the mail information table 700. The mail information table 700 includes a mail ID column 710, a transmission date / time column 720, a transmission destination user ID column 730, a user confirmation date / time column 740, a user confirmation time column 750, and a link destination information column 760. The mail ID column 710 stores information (mail ID) for uniquely identifying an electronic mail in the present embodiment. The transmission date / time column 720 stores the transmission date / time of the electronic mail. The transmission destination user ID column 730 stores a user ID of the transmission destination of the electronic mail. It may be a destination e-mail address. The user confirmation date / time column 740 stores a user confirmation date / time indicating the date / time when the electronic mail was opened. The fact that the date and time is stored in the user confirmation date and time column 740 indicates that the electronic mail has been opened. On the contrary, the fact that the date / time is not stored in the user confirmation date / time column 740 indicates that the electronic mail is not opened. The user confirmation time column 750 stores the time that the e-mail was opened by the user. The link destination information column 760 stores link destination information described in the electronic mail. The contents of the e-mail itself may be stored.

The mail check presence / absence determination module 140 is connected to the data storage module 110, the device usage determination module 145, and the Web usage determination module 150. The mail check presence / absence determination module 140 determines whether the user has confirmed (opened) the sent mail. Specifically, the determination is made based on whether or not the date / time is described in the user confirmation date / time column 740 of the mail information table 700. Then, the time taken for the final confirmation (user confirmation time column 750 in the mail information table 700) is analyzed when the file is opened, and the mail title information of the mail is analyzed when the file is not opened.
The device usage determination module 145 is connected to the mail check presence / absence determination module 140 and the notification required mail determination module 155. When the electronic mail is not opened, the device usage determination module 145 specifies the device used by the user to whom the electronic mail is sent. For example, the device is specified using the mail information table 700 and the device usage information table 400. In addition, the device usage determination module 145 may extract the frequency used by the user and the operation content (fax function, copy function, etc.), or extract the screen, time, etc. accessed using the device display device. If there is a related screen for the opened e-mail, it may be confirmed whether it has already been accessed.
The Web usage determination module 150 is connected to the mail confirmation presence / absence determination module 140 and the notification required mail determination module 155. When the e-mail is not opened, the web use determination module 150 identifies the web page used by the user to whom the e-mail is sent. For example, the Web page is specified using the mail information table 700 and the Web usage information table 600. In addition, the Web usage determination module 150 includes an access method (from a search site, a link from an email, direct URL input, selection from a favorite, etc.), access frequency, mobile lead (access timing, lead, etc. for each service page), access The extracted web page and time are extracted, and if there is a related screen for an unopened mail, it is detected whether it has already been confirmed. Further, a Web page having a high access rate on the user side may be extracted. Information on electronic mail may be displayed on the Web page.

The notification necessary mail determination module 155 is connected to the device usage determination module 145, the Web usage determination module 150, and the information display determination module 160. When there is a link to the web page in the e-mail, the notification-necessary mail determination module 155 determines whether the device used by the user or the web page in the e-mail when the user accesses the web page in the e-mail Display on the Web page is not required (that is, processing by the information display determination module 160 is not performed). Specifically, the notification-necessary mail determination module 155 has not opened the e-mail that has been determined to be unopened by the e-mail confirmation presence / absence determination module 140, but has already accessed the linked web page. If there is an active history (after mail transmission), it is deleted from the information to be notified.
In addition, when an e-mail is periodically transmitted and there is a link to a web page in the e-mail, the notification necessary e-mail determination module 155 displays an e-mail history to the user. When the user accesses the Web page in the e-mail regularly, the display on the device or Web page used by the user is unnecessary (that is, information The processing by the display determination module 160 is not performed).

The information display determination module 160 is connected to the notification necessary mail determination module 155. The information display determination module 160 controls to display information about the electronic mail on the device specified by the device usage determination module 145 or the Web page specified by the Web usage determination module 150. Here, as the “information about the electronic mail”, for example, a message that the electronic mail is not opened (the expiration date of the content of the electronic mail may be included), the content of the electronic mail itself, or the like is applicable.
Specifically, the information display determination module 160 displays information to be notified by the notification necessary mail determination module 155 on a device or a Web page (service screen). In the case of screen display, the priority of the notification destination is determined by checking the service flag value of the mail. When there is finally only one notification destination, information is notified to the target Web page.

FIG. 2 is an explanatory diagram showing a system configuration example using the present embodiment.
The information processing apparatus 100, the device management apparatus 210, the Web management apparatus 220, the mail processing apparatus 230, the A company 240, and the B company 250 are connected via a communication line 290, respectively. The communication line 290 may be wireless, wired, or a combination thereof, for example, the Internet as a communication infrastructure.
The company A 240 has a device 242, a device 244, and a user terminal 246. The B company 250 has a user terminal 252, a user terminal 254, a device 256, and a device 258. In the device 242 and the like, recognition based on an IC card, biometric information, and the like is performed, and a user who uses the device 242 and the like can be specified, and the use history is stored in the device management apparatus 210. The user terminal 246 and the like are used by a user who is in charge of the device 242 and accesses the Web management apparatus 220 that provides information related to the device 242 and the like. In order to receive the service of the Web management apparatus 220 at the time of access, an input such as a user ID is required, and the user can be specified.
For example, the mail processing apparatus 230 transmits an email to the person in charge of the device 242 and the device 244 of the company A 240 and to the person in charge of the device 256 and the device 258 of the company B 250. Then, it is confirmed whether or not the e-mail has been opened by each person in charge.
When the e-mail is not opened, the information processing apparatus 100 identifies the device 242 used by the person in charge from the device management apparatus 210, and manages a Web page that displays information related to the device 242 etc. The Web page accessed by the person in charge is specified from the Web management apparatus 220, and information related to the electronic mail is controlled to be displayed on the Web page such as the device 242.

FIG. 3 is a flowchart showing an example of processing according to this embodiment.
In step S300, an email is transmitted. For example, an e-mail is transmitted to the user from the mail processing device 230 or the Web management device 220 providing the service. It should be noted that information (confirmation deadline) that indicates when information needs to be confirmed by the time of e-mail transmission and information indicating which service (Web page) is related may be transmitted to the user.
In step S302, the mail information is confirmed. For example, the following information is acquired and analyzed for each user for the transmitted electronic mail.
(1) Analysis of non-scheduled information emails-Ratio of confirmation of sent emails-Time taken from transmission to confirmation (statistical values such as average, maximum, minimum, median, mode)
・ Number of e-mails that remain unconfirmed ・ Information that indicates when unconfirmed since how many days it takes to confirm the e-mail sent from these information and / or from which point Judge whether it is no longer confirmed.
For example, it is detected that about 10% of e-mails are confirmed within an average time of 48 hours.
(2) Analysis of periodic information mail (e-mail sent every predetermined period)-Confirmation frequency (statistical value) for each e-mail title name and URL information displayed in the e-mail
・ Time required for confirmation (statistical value)
・ Number of e-mails that remain unconfirmed ・ Information that indicates when unconfirmed since how many days it takes to confirm the e-mail sent from these information and / or from which point It is determined for each link destination URL included in the e-mail title name or the e-mail whether or not it has been confirmed at all.
When a period during which confirmation by electronic mail is highly likely to be performed is measured and the period is exceeded (when the time required to confirm the mail for each user is exceeded), the process proceeds to step S304. For example, as shown in FIG. 8, for a certain user, the horizontal axis indicates the date from the date when the email is received, and the vertical axis indicates the probability (confirmation rate) of opening the email. As shown, the date and time at which the slope of the graph (confirmation rate / date) is different is detected. If the date of the target point 810 is exceeded from the transmission date of the target electronic mail, the process proceeds to step S304.

In step S304, the presence / absence of mail confirmation is determined. If “Yes” (if opened), the process proceeds to step S306. If “No”, the process proceeds to step S308. That is, in the case of unconfirmed (unopened), the usage information of the Web service and the usage information of the device are confirmed.
In step S306, notification is unnecessary.

In step S308, it is determined whether or not the web page is used. If “Yes”, the process proceeds to step S310. If “No”, the process proceeds to step S316. Here, the Web page is a service Web screen in which the user is registered as a member.
In step S310, the web usage record is confirmed. For example, the following information is analyzed using an existing web analysis tool.
・ Page access frequency (regular, irregular, day of the week, time zone, etc.)
・ Access method (from search site, link from e-mail, direct URL input, selection from favorites, etc.)
・ Access flow line (pages that are frequently accessed after access)
A similar analysis may be performed on the web page before login.
In step S312, device usage confirmation is performed. If “Yes”, the process proceeds to step S314. If “No”, the process proceeds to step S316. In the case of a device, as described above, the target user is specified by an IC card or fingerprint information that can recognize user information. The presence or absence of use is determined from the access history information.
For example, in step S314, the device usage record is analyzed.
Analysis processing equivalent to the processing content of step S310 is performed. For example:
・ Access frequency (regular, irregular, day of the week, time zone, etc.)
・ Access flow line (functions that are frequently used after access, operation screens that are frequently displayed, etc.)
・ Operation details (fax, copy, print, etc.)
Note that either the processing of step S308 and step S310, or the processing of step S312 and step S314 may be performed first. Moreover, you may process in parallel.

In step S316, the web page and device usage information are confirmed. The analysis results in step S310 and step S314 are extracted.
In step S318, the type of e-mail is confirmed. If “periodic mail”, the process proceeds to step S320, and if “non-periodic mail”, the process proceeds to step S324.
In step S320, re-notification determination is performed. If “Yes”, the process proceeds to step S322, and if “No”, the process proceeds to step S324. Specifically, a re-notification determination process is performed. Measure from user's access analysis information and determine notification methods other than email notification. For example, a regular e-mail is sent to the user once a month. The user does not check for regular mail. However, the target Web page is confirmed periodically (for example, once every two months) from the access analysis information. In this case, it is determined that the content to be notified has already been transmitted to the user, and it is determined that re-notification is unnecessary. That is, since this e-mail is a regular e-mail once a month, the e-mail confirmation deadline is generally one month. However, even if the e-mail is not opened, the Web page targeted by the e-mail (the Web page that the e-mail prompts for reference) is referred to once every two months. Therefore, the user is highly likely to confirm the contents of the Web page.
In step S322, notification is unnecessary.
In step S324, the history for the URL information (link destination information) in the e-mail is confirmed. If “Yes” (when there is a confirmation history), the process proceeds to step S326, and if “Not present” (confirmation history). If not, the process proceeds to step S328.
In step S326, notification is unnecessary.

The processes in steps S328 to S336 are processes related to selection of a notification destination.
In step S328, the use frequency up to the validity period of the e-mail and the presence / absence of confirmation are determined. If “none”, the process proceeds to step S330. If “device only”, the process proceeds to step S332. The process proceeds to S334, and in the case of “Web only”, the process proceeds to Step S336.
In step S330, display is impossible and normal processing is performed.
In step S332, the device is specified.
In step S334, the set display target is selected.
In step S336, a service screen with access right is calculated.
In step S338, notification is performed.

Specifically, in steps S328 to S336, an object (Web page or device as a notification destination) that the user will browse is determined.
In step S328, information on the number of remaining days until the validity period of the notification content and the device and Web access information calculated in step S316 are used. That is, a target to be confirmed is determined from the remaining number of days and the access frequency of the device or the Web, and is set as a notification destination.
There are the following patterns.
(1) Device only: Display with device (move to step S332)
(2) Web only: Display on Web page (moves to step S336)
(3) Both: Move to processing in step S334 (4) Both cannot be notified: No display target (move to step S330). For example, notification by fax, telephone, visit, etc. is performed.

The notification destination selection table 900 shown in the example of FIG. 9 is assumed to be all unconfirmed as of January 20, 2014. FIG. 9 is an explanatory diagram showing an example of the data structure of the notification destination selection table 900. The notification destination selection table 900 includes a mail classification column 910, a mail transmission date column 915, a mail validity period column 920, a remaining days column 925, a device column 930, a Web column 940, and a notification destination column 950. The device column 930 includes a device usage frequency column 932, a usage record column 934, and a possibility column 936. The Web column 940 includes a Web usage frequency column 942, a usage record column 944, and a possibility column 946. The mail classification column 910 stores mail classification. The mail transmission date column 915 stores the mail transmission date. The mail valid period column 920 stores a mail valid period (expiration date). The remaining days column 925 stores the number of remaining days until the expiration date. The device column 930 stores devices. The device usage frequency column 932 stores the device usage frequency. The usage record column 934 stores a usage record. The possibility column 936 stores the possibility. The Web column 940 stores the Web. The web usage frequency column 942 stores the web usage frequency. The usage record column 944 stores a usage record. The possibility column 946 stores the possibility. The notification destination column 950 stores a notification destination.
For mail A, the remaining number of days is “11 days” based on the transmission date and the validity period of the mail. At this point, the device has already been used on January 12, and the frequency of use is once a month, and the remaining number of days can be confirmed from the analysis result of the device access analysis information and Web page. Judge that there is no sex. On the other hand, the Web page is accessed on January 15, but the frequency of use is once a week, so it is determined that there is a high possibility of confirmation on the remaining 11 days.
For mails B, C, and D, the same determination process as that for mail A is performed, and a notification destination is selected.

When both (device, Web page) remain in the display target, it is determined whether to output to either one or both.
In step S334, the mail contents in step S318 are weighted to determine the notification destination. A notification destination is selected according to a predetermined setting for the notification content.
There are the following patterns.
(1) Device only (2) Web page only (3) Both For example, bills, contracts, reports, etc. are output to the device as predetermined settings. The guidance to the campaign page is output to the web page. Device maintenance notifications are output to both.
In the above-described example, in Step S334, the mail C whose notification destination is “Both” in Step S328 is targeted. If there is a character string of “invoice”, “contract”, or “report” in the mail body of the mail C, the notification destination is set to “device”.
For example, a rule table 1000 as shown in the example of FIG. 10 is set in advance. FIG. 10 is an explanatory diagram showing an example of the data structure of the rule table 1000. As shown in FIG. The rule table 1000 has a mail character string column 1010 and a notification destination column 1020. The mail character string column 1010 stores a character string in the e-mail (including the text, title, and the like). The notification destination column 1020 stores a notification destination in the case of an electronic mail including the character string. If there is a character string shown in the mail character string column 1010 of the rule table 1000 in the e-mail, the notification destination is the corresponding notification destination column 1020.

In step S336, when displaying on a Web page, the service flag is referred to and displayed on a service screen with access rights (a page suitable for displaying the contents when there are a plurality of Web pages).
For example, in Step S336, the mails A and C whose notification destinations are “Web only” and “Both” in Step S328 are targeted. When the e-mail is transmitted, the information shown in the example of FIG. 11 is transmitted. FIG. 11 is an explanatory diagram showing an example of the data structure of the mail classification / service flag table 1100. The mail classification / service flag table 1100 has a mail classification column 1110 and a service flag column 1120. The mail classification column 1110 stores mail classification. The service flag column 1120 stores a service flag in the mail classification. Based on the service flag included in the e-mail, the Web page to be notified is determined as follows. When information about the mail A is displayed on the Web page, it is displayed on the service screen of the holder A. In addition, when information related to the mail C is displayed on a Web page, it is displayed on a service screen related to a device (a page displaying information related to the device).
In step S338, the notification destination selected in steps S328 to S336 is notified of information on the electronic mail being dealt with (unopened).

This will be described using a more specific example.
As a premise, it is assumed that user A newly subscribed to the target Web service in December 2012. The personal information at the time of registration of the Web service is contract-related (multifunction device, service X use) and user attributes (company name, name, email address, etc.).
(01) Transmission of E-mail Two e-mails for service X are transmitted to the user A from the above-mentioned Web service. It is not a regular email.
The two e-mail transmission dates and times are 12:00 noon on January 1, 2014. The email sent this time is information that needs to be notified to the user until January 30, 2014. The e-mail has service flag information indicating which service is related to the e-mail. The URL information of the link destination is entered in the e-mail.

(02) Mail Confirmation Information First, the user's mail history is confirmed. For example, the following information has already been registered, and how long it takes to open an e-mail, e-mail unconfirmed information, frequency, etc. can be confirmed.
Check the following information from the email information.
The mail address registered at the time of user registration of user A is (C).
There are 20 important emails sent to C between user A's subscription and December 2013. Among them, there are 12 periodic e-mails (multifunction machine usage information update, post-repair maintenance result information, etc.). Regular e-mails are almost the same date, and the title information is almost the same.
Regarding C's mail address, regular e-mails have been confirmed until April 2013. However, there is no confirmation history after that (that is, it is not opened).
Other e-mails (e-mails other than regular e-mails) are 60% confirmed (opened). However, the period required to open the mail is about 10 days with a probability of 50%. It takes about one month to open 60% of e-mails (see the graph shown in the example of FIG. 12).
(03) Confirmation of e-mail If the e-mail has not been confirmed (opened) even after 10 days, it is determined that it is necessary to take a separate notice by using the determination result in (02) above. .

(04) Confirmation of Web Page Usage Information Confirming access to the Web page and connection information on the usage service screen in the device.
It is within 20 days from the access history. This email needs to be opened within 30 days of shipment. As described above, 10 days have passed. That is, since the user A waits for the number of days to open with a predetermined probability, the remaining is 20 days.
As a result of the confirmation, it is assumed that there is a day to access regularly every time. For example, access is performed almost once a month on the same day.
This time, the regular access date is about 10 days later. In addition to the above-mentioned access information, access date and time, usage service information, etc. are confirmed.
(05) Device usage information confirmation The same confirmation as that of the Web page is performed on the multifunction peripheral. For example, in the device history, it is assumed that the MFP is used about three times a week. Therefore, the multifunction peripheral can also be a notification destination.
(06) Determination of notification destination Example 1: There is a link destination D in the e-mail transmitted in (02).
As a result of the confirmation in (04), if the link destination of D has already been confirmed by the user A (the confirmation date is after sending the mail), it is determined that notification is unnecessary.
Example 2: When there is no access to the link destination D in the e-mail sent in (02), the number of days until the confirmation date is less than or less than the predetermined number of days, so it is necessary to select another notification destination Judge.
Example 3: If the e-mail sent in (01) is a regular e-mail, the recipient user has not confirmed the regular e-mail (for example, usage report information of the multifunction device) Opened). However, it is determined that notification is not required when referring to the Web page on which the usage report information of the multifunction device is posted once every two months.
(07) Selection of notification destination (for example 2 above)
It is assumed that notification can be made on both the multifunction peripheral and the web page. However, since this e-mail is an e-mail that is not related to the MFP (determined based on the service flag information attached to the e-mail), the Web page of service X is not a multi-function machine with a high probability of confirmation. Display information about the e-mail.

  The hardware configuration of the computer on which the program according to the present embodiment is executed is a general computer, specifically a personal computer, a computer that can be a server, or the like, as illustrated in FIG. That is, as a specific example, the CPU 1301 is used as a processing unit (calculation unit), and the RAM 1302, the ROM 1303, and the HD 1304 are used as storage devices. As the HD 1304, for example, a hard disk or an SSD (Solid State Drive) may be used. A CPU 1301 that executes programs such as a mail check presence / absence determination module 140, a device use determination module 145, a Web use determination module 150, a notification required mail determination module 155, and an information display determination module 160; a RAM 1302 that stores the program and data; Data based on the user's operations on the ROM 1303 storing a program for starting the computer, the HD 1304 which is an auxiliary storage device (may be a flash memory or the like), and a keyboard, mouse, touch panel, etc. Accepting device 1306 for accepting, an output device 1305 such as a CRT, a liquid crystal display, a communication line interface 1307 for connecting to a communication network such as a network interface card, and the like And a bus 1308 for exchanging data by connecting. A plurality of these computers may be connected to each other via a network.

Among the above-described embodiments, the computer program is a computer program that reads the computer program, which is software, in the hardware configuration system, and the software and hardware resources cooperate with each other. Is realized.
Note that the hardware configuration illustrated in FIG. 13 illustrates one configuration example, and the present embodiment is not limited to the configuration illustrated in FIG. 13, and is a configuration that can execute the modules described in the present embodiment. I just need it. For example, some modules may be configured with dedicated hardware (for example, Application Specific Integrated Circuit (ASIC), etc.), and some modules are in an external system and connected via a communication line Alternatively, a plurality of systems shown in FIG. 13 may be connected to each other via communication lines so as to cooperate with each other. In particular, in addition to a personal computer, it may be incorporated in an information appliance, a copier, a fax machine, a scanner, a printer, a multifunction machine, or the like.

  Further, in the description of the above-described embodiment, “more than”, “less than”, “greater than”, and “less than (less than)” in a comparison with a predetermined value contradicts the combination. As long as the above does not occur, “larger”, “smaller (less than)”, “more”, and “less” may be used.

The program described above may be provided by being stored in a recording medium, or the program may be provided by communication means. In that case, for example, the above-described program may be regarded as an invention of a “computer-readable recording medium recording the program”.
The “computer-readable recording medium on which a program is recorded” refers to a computer-readable recording medium on which a program is recorded, which is used for program installation, execution, program distribution, and the like.
The recording medium is, for example, a digital versatile disc (DVD), which is a standard established by the DVD Forum, such as “DVD-R, DVD-RW, DVD-RAM,” and DVD + RW. Standard “DVD + R, DVD + RW, etc.”, compact disc (CD), read-only memory (CD-ROM), CD recordable (CD-R), CD rewritable (CD-RW), Blu-ray disc ( Blu-ray (registered trademark) Disc), magneto-optical disk (MO), flexible disk (FD), magnetic tape, hard disk, read-only memory (ROM), electrically erasable and rewritable read-only memory (EEPROM (registered trademark)) )), Flash memory, Random access memory (RAM) SD (Secure Digital) memory card and the like.
The program or a part of the program may be recorded on the recording medium for storage or distribution. Also, by communication, for example, a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), a wired network used for the Internet, an intranet, an extranet, or a wireless communication It may be transmitted using a transmission medium such as a network or a combination of these, or may be carried on a carrier wave.
Furthermore, the program may be a part of another program, or may be recorded on a recording medium together with a separate program. Moreover, it may be divided and recorded on a plurality of recording media. Further, it may be recorded in any manner as long as it can be restored, such as compression or encryption.

DESCRIPTION OF SYMBOLS 100 ... Information processing apparatus 110 ... Data storage module 115 ... Device utilization information storage module 120 ... User information storage module 125 ... Mail information storage module 130 ... Web utilization information storage module 140 ... Mail confirmation existence judgment module 145 ... Device utilization judgment module 150 ... Web usage determination module 155 ... Notification required mail determination module 160 ... Information display determination module 210 ... Device management apparatus 220 ... Web management apparatus 230 ... Mail processing apparatus 240 ... A company 242 ... Device 244 ... Device 246 ... User terminal 250 ... B Company 252 ... User terminal 254 ... User terminal 256 ... Device 258 ... Device 290 ... Communication line

Claims (4)

A specifying means for specifying a device or Web page used by a user to whom the e-mail is sent when the e-mail is not opened;
An information processing apparatus comprising: control means for controlling to display information on the electronic mail on the device or Web page specified by the specifying means. There is a link to a web page in the email,
The said control means makes the display to the apparatus or web page which this user uses when the said user has access to the web page in the said email unnecessary. The information processing apparatus according to 1. The e-mail is transmitted periodically, and there is a link to a web page in the e-mail.
The control means analyzes the history of the e-mail to the user, and when the user regularly accesses the web page in the e-mail, the user uses the history. The information processing apparatus according to claim 2, wherein display on a device or a web page is unnecessary. Computer
A specifying means for specifying a device or Web page used by a user to whom the e-mail is sent when the e-mail is not opened;
An information processing program for causing a device or a Web page specified by the specifying unit to function as a control unit that controls to display information about the electronic mail.

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