JP2016063436A - Telephone relay system and telephone relay method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To speak by originating a call to a secret telephone number as occasion demands while keeping the telephone number secret.SOLUTION: A telephone relay system includes a database (12) for correspondently storing a telephone number and a unique temporary code, a code management device (11) and a telephone relay device (21). The code management device includes: a function which receives a telephone number and issues a code corresponding thereto; a function for correspondently registering a telephone number and a code in the database (12); and a function by which, when an inquiry request of a telephone number is received with an issued code, the database (12) is retrieved and the telephone number corresponding to the code is returned to a request source. The telephone relay device includes: a function for receiving a call from a telephone terminal and acquiring a code from a telephone terminal (41); a function which issues an inquiry request of a telephone number to the code management device (11) with the acquired code and acquires the telephone number; and a function which originates a call to the acquired telephone number and connects the call from the telephone terminal (41) and the call to an acquired telephone number (51).SELECTED DRAWING: Figure 1

Description

  The present invention relates to a telephone relay system and method for relaying a call from one telephone terminal to another telephone terminal, and more particularly to a technique for concealing a telephone number.

  When purchasing a product in a commercial transaction such as mail order, online shopping, or online auction, it is necessary to inform the delivery destination of the product. One of the required items of delivery address information is a telephone number. However, there are many users who do not want their telephone numbers to be known to dealers and delivery companies.

  Conventionally, as a technique for concealing a telephone number, a technique for preventing a driver from knowing the telephone number when a destination is specified by the telephone number in a taxi or the like is known (for example, see Patent Document 1). .

JP 2008-32642 A

  From the viewpoint of personal information protection, it is preferable not to include a telephone number in the delivery destination information. However, if the telephone number is eliminated from the delivery destination information, for example, the delivery company cannot make a telephone inquiry to the addressee at the time of delivery of the product, which may hinder the delivery operation.

  In view of the above problems, an object of the present invention is to make a call by making a call to a concealed telephone number as necessary while concealing the telephone number.

  A telephone relay system according to an aspect of the present invention includes a database that stores a telephone number and a unique temporary code in association with each other, and a unique temporary corresponding to the telephone number by receiving information representing the telephone number. A function for issuing a secure code, a function for registering the telephone number and the issued code in association with each other, and a telephone number inquiry request with the issued code, when searching for the database A code management device having a function of returning a telephone number corresponding to a code to a request source; a function of receiving a call from a telephone terminal and acquiring a code issued by the code management device from the telephone terminal; and A function of making a telephone number inquiry request to the code management apparatus and acquiring a telephone number corresponding to the acquired code from the code management apparatus And it is obtained by a telephone relay apparatus having a function of connecting the call to a call to the acquired phone number to the call and the acquired telephone number from the telephone terminal.

  Further, in the telephone relay method corresponding to this telephone relay system, the code management apparatus receives information representing a telephone number and issues a unique temporary code corresponding to the telephone number, and the code management apparatus The telephone number and the issued code are associated with each other and registered in the database, the telephone relay device accepts a call from the telephone terminal, acquires the code issued by the code management device from the telephone terminal, and the telephone relay device Makes a telephone number inquiry request to the code management apparatus with the acquired code, and the code management apparatus receives the telephone number inquiry request with the acquired code from the telephone relay apparatus and searches the database. The telephone number corresponding to the code is returned to the telephone relay device, and the telephone relay device calls the telephone number returned from the code management device. To connect the call to the call the telephone number returned from said code control device from the telephone terminal.

  According to such a telephone relay system and method, a target telephone number is obtained by giving a temporary code to the telephone relay apparatus instead of the telephone number, and a call to the telephone relay apparatus and a call to the acquired telephone number are obtained. Is connected.

  The code management device may set an expiration date for the code and reject a telephone number inquiry request for a code that has passed the expiration date.

  The expiration date may be a certain period after the code is issued. Alternatively, the expiration date may be an indefinite period from when the code is issued until a predetermined commercial transaction ends.

  According to the present invention, it is possible to make a call by calling a telephone number concealed as necessary while concealing the telephone number.

1 is a schematic configuration diagram of a telephone relay system according to an embodiment of the present invention. It is a figure which shows the example of a data structure of the information registered into the database. It is a flowchart which shows the operation example of the telephone relay system which concerns on one Embodiment of this invention.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. In addition, this invention is not limited to the following embodiment.

  FIG. 1 is a schematic configuration diagram of a telephone relay system according to an embodiment of the present invention. The telephone relay system according to the present embodiment includes a code management device 11, a database 12, and a telephone relay device 21.

  The code management device 11 and the database 12 are arranged in the code management company 1, for example.

  The code management device 11 receives information representing a telephone number from the user terminal 3 and issues a unique temporary code corresponding to the telephone number, and registers the telephone number and the issued code in association with each other in the database 12 And a function of searching the database 12 and returning a telephone number corresponding to the code to the request source when a telephone number inquiry request is received with the issued code. The code management device 11 can be configured by a server computer or the like.

  The user terminal 3 is a PC operated by a person who purchases a product in a commercial transaction such as mail order sales, online shopping, or an online auction, a portable information terminal such as a mobile phone or a smart phone, or a computer of a seller of the product. . The user terminal 3 can be connected to the code management device 11 via the Internet.

  The purchaser of the product inputs a telephone number to the user terminal 3 as delivery destination information when purchasing the product. Alternatively, the seller extracts the telephone number from the delivery destination information provided by the purchaser of the product and inputs it to the user terminal 3. The user terminal 3 may transmit the input telephone number to the code management device 11 by means of a web browser or e-mail, and receive the code issued by the code management device 11 by means of a web browser or e-mail. it can.

  The telephone number notified from the user terminal 3 to the code management apparatus 11 may include any of a mobile phone, a fixed phone, and an IP phone.

  The code issued by the code management device 11 is represented by a number having an arbitrary number of digits. Only one phone number corresponds to one code. However, since the code is temporary, a code that has expired after the expiration date may be reused and assigned to another telephone number. Conversely, a plurality of codes may be assigned to one telephone number. For example, when products are purchased from a plurality of different sellers, different codes are issued for telephone numbers as delivery destination information for each product.

  As described above, the database 12 stores the telephone number and the unique temporary code issued by the code management device 11 in association with each other. The database 12 can be composed of a hard disk device, a semiconductor storage device, or the like. The database 12 can be connected to the code management apparatus 11 via a LAN (Local Area Network), or can be mounted on a server apparatus on the Internet and connected to the code management apparatus 11 via the Internet.

  FIG. 2 shows an example of the data structure of information registered in the database 12. In the database 12, telephone numbers are managed using codes as primary keys.

  In addition, as shown in FIG. 2, an expiration date may be set for each code. As the expiration date, for example, a fixed period such as one week after the code is issued can be set. Alternatively, an indefinite period from when the code is issued until the delivery of the product is completed can be set as the expiration date. In this case, the code is valid until the delivery of the product is completed, and is invalidated as soon as it is confirmed that the delivery of the product is completed. The code is invalidated by deleting the record. As a result, the code once used can be reused and assigned to another telephone number.

  Returning to FIG. 1, the code received by the user terminal 3 is written in, for example, a telephone number of a product invoice. When the delivery person 4 wants to contact the consignee 5 at the time of delivery of goods, he can call the call center 2 and have the consignee 5 connect.

  A telephone relay device 21 is arranged in the call center 2. The telephone relay device 21 has a function of receiving a call from a telephone terminal and acquiring a code issued by the code management apparatus 11 from the telephone terminal. For example, the telephone relay device 21 receives a call from the telephone terminal 41 of the delivery person 4 and acquires a code issued by the code management device 11 from the telephone terminal 41.

  The telephone relay device 21 has a function of making a telephone number inquiry request to the code management device 11 with the acquired code and acquiring a telephone number corresponding to the acquired code from the code management device 11. The telephone relay device 21 and the code management device 11 are connected via the Internet or a dedicated line.

  Further, the telephone relay device 21 has a function of making a call to a telephone number acquired from the code management device 11 and connecting a call from a telephone terminal and a call to the acquired telephone number. That is, the telephone relay device 21 has a telephone exchange function such as PBX (Private Branch eXchange). For example, the telephone relay device 21 obtains the telephone number of the consignee 5 from the code management apparatus 11, calls the telephone number, and connects the telephone terminal 41 of the delivery person 4 and the telephone terminal 51 of the consignee 5. .

  The telephone terminals 41 and 51 may be fixed telephones as well as portable terminals such as mobile phones and smart phones. It is also possible to use an IP phone.

  Next, telephone relay by the telephone relay system according to the present embodiment will be described. FIG. 3 is a flowchart showing an operation example of the telephone relay system according to the present embodiment.

  When the delivery person 4 wants to contact the consignee 5, the delivery person 4 makes a call to the call center 2 from the portable telephone terminal 41 (S 1). For example, the call center 2 can be called by a toll-free number.

  When the telephone relay device 21 accepts a call from the telephone terminal 41, the telephone relay device 21 prompts the input of the code of the connection partner (for example, the consignee 5) by, for example, an automatic voice guidance service (S2). Upon receiving this input guidance, the delivery person 4 inputs, for example, a code written on a product invoice to the telephone terminal 41. The code input to the telephone terminal 41 is transmitted to the telephone relay device 21 through a telephone line.

  When the telephone relay device 21 receives the code from the telephone terminal 41, it makes an inquiry request for the telephone number (of the consignee 5) to the code management device 11 using the code (S3). When the code management device 11 receives a telephone number inquiry request from the telephone relay device 21, the code management device 11 searches the database 12 (S4).

  As a result of the search, when a telephone number corresponding to the code given from the telephone terminal 41 is found (YES in S5), the code management device 11 further confirms the expiration date of the code. If the code is within the expiration date (YES in S6), the telephone number is returned to the telephone relay device 21 (S7).

  When the telephone relay apparatus 21 acquires the telephone number from the code management apparatus 11, it makes a call to the acquired telephone number (S8). Furthermore, the call of the telephone terminal 41 of the delivery person 4 and the call to the acquired telephone number are connected (S9). Thereby, the telephone terminal 41 of the delivery person 4 and the telephone terminal 51 of the consignee 5 are connected, and the delivery person 4 can talk with the consignee 5.

  If the code management device 11 searches the database 12 and finds no corresponding telephone number (NO in S5), the relay process is performed without connecting the telephone terminal 41 of the delivery person 4 to another telephone terminal. finish.

  Further, even when the corresponding telephone number is found, if the expiration date of the code has passed (NO in S6), the code management apparatus 11 does not return the telephone number to the telephone relay apparatus 21 and the relay process is completed. . That is, the code management device 11 rejects the telephone number inquiry request from the telephone relay device 21. Thus, the confidentiality of the telephone number can be further enhanced by providing an expiration date for the code.

  As described above, according to the present embodiment, the delivery person 4 does not know the telephone number of the telephone terminal 51 of the consignee 5 and uses the code issued from the code management device 11 to call the consignee 5. A call can be made by calling the terminal 51. The telephone number of the telephone terminal 51 of the consignee 5 is strictly managed in the code management company 1 so as not to leak outside. Therefore, the telephone number can be concealed and a telephone call can be made to the concealed telephone number as necessary.

  Although the embodiment of the present invention has been described above, the present invention is not limited to the configuration of the above embodiment, and various modifications can be made. For example, the telephone relay system and method according to the present invention can be widely applied to businesses in which a telephone number needs to be concealed in addition to the above-mentioned mail order, online shopping, online auction, and other commercial transactions.

  Moreover, the structure and process shown by the said embodiment using FIG. 1 thru | or FIG. 3 are only one Embodiment of this invention, and are not the meaning which limits this invention to the said structure and process.

11 Code management device 12 Database 21 Telephone relay device 41 Telephone terminal 51 Telephone terminal

Claims (8)

A telephone relay system that relays a call from one telephone terminal to another,
A database that stores telephone numbers and unique temporary codes in association with each other;
A function of receiving information representing a telephone number and issuing a unique temporary code corresponding to the telephone number; a function of registering the telephone number and the issued code in association with each other; and an issued code A code management device having a function of searching the database and returning a telephone number corresponding to the code to the request source when a telephone number inquiry request is received at
A function for receiving a call from a telephone terminal and acquiring a code issued by the code management apparatus from the telephone terminal, making a telephone number inquiry request to the code management apparatus using the acquired code, and acquiring the code from the code management apparatus A telephone relay device having a function of acquiring a telephone number corresponding to the code and a function of calling the acquired telephone number and connecting a call from the telephone terminal to the acquired telephone number A telephone relay system characterized by comprising. 2. The telephone relay system according to claim 1, wherein the code management apparatus sets an expiration date for the code and rejects a telephone number inquiry request for a code that has passed the expiration date. 3. The telephone relay system according to claim 2, wherein the expiration date is a certain period after the code is issued. 3. The telephone relay system according to claim 2, wherein the expiration date is an indefinite period from when the code is issued until a predetermined commercial transaction ends. A telephone relay method for relaying a call from one telephone terminal to another telephone terminal,
The code management device receives information representing a telephone number and issues a unique temporary code corresponding to the telephone number;
The code management device registers the telephone number and the issued code in a database in association with each other,
The telephone relay device receives the call from the telephone terminal and acquires the code issued by the code management apparatus from the telephone terminal,
The telephone relay device makes a telephone number inquiry request to the code management device with the acquired code,
The code management device receives a telephone number inquiry request with the acquired code from the telephone relay device, searches the database and returns a telephone number corresponding to the code to the telephone relay device,
The telephone relay apparatus makes a call to a telephone number returned from the code management apparatus, and connects a call from the telephone terminal to a telephone number returned from the code management apparatus. Telephone relay method. 6. The telephone relay method according to claim 5, wherein an expiration date is set for the code, and a telephone number inquiry request with a code that has passed the expiration date is rejected. The telephone relay method according to claim 6, wherein the expiration date is a certain period after the code is issued. The telephone relay method according to claim 6, wherein the expiration date is an indefinite period from when the code is issued until a predetermined commercial transaction ends.

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