JP2016051415A - Cash processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a new and improved cash processor that can prevent customer service quality from degrading.SOLUTION: A cash processor comprises a detection part for detecting occurrence of a failure of the cash processor and restoration from the failure, and a control part for allowing transaction in correspondence with the restoration processing that has been performed in response to the failure, after the restoration is detected.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a cash processing apparatus.

  2. Description of the Related Art In recent years, cash processing apparatuses that deposit sales and withdraw change funds have been installed in distribution facilities and commercial facilities such as retail stores and supermarkets. The operator can perform various transactions by operating the cash processing apparatus.

  For example, Patent Document 1 discloses a withdrawal transaction in which a change is made from a cassette and a withdrawal hopper by an operator operating a menu screen, and a deposit transaction in which a change reserve is stored in the cassette and the withdrawal hopper. Moreover, the cash processing apparatus which has transaction functions, such as a close examination for confirming the amount of money in a cash processing apparatus, is disclosed.

  In addition, when a trouble related to the processing of coins occurs, the conventional cash processing apparatus imposes a restriction that a transaction such as a withdrawal transaction or a deposit transaction cannot be performed until the close examination is completed.

JP2013-109400A

  However, the conventional cash processing apparatus has a problem that the quality of service to customers is lowered.

  Specifically, if a cash processing device failure occurs, transactions such as withdrawal transactions and deposit transactions are not possible until the scrutiny is completed, and the customer at the counter must wait while the scrutiny is performed. There is a problem that must be. Here, the scrutiny is a transaction comprising a process of extracting all banknotes and coins in the cash processing apparatus, a process of inserting the extracted banknotes and coins from the insertion slot, and a process of counting the inserted banknotes and coins. And the time required for scrutiny includes the time required for each of the above processes.

  Accordingly, the present invention has been made in view of the above problems, and an object of the present invention is to provide a new and improved cash processing apparatus capable of preventing deterioration in the quality of service to customers. Is to provide.

  In order to solve the above-described problem, according to an aspect of the present invention, a cash processing apparatus, a detection unit that detects occurrence of a failure of the cash processing apparatus and recovery from the failure, and the failure There is provided a cash processing apparatus including a control unit that enables a transaction according to a performed recovery process to be performed after the recovery is detected.

  A coin storage unit for storing coins may be further provided, and the control unit may be able to execute a transaction according to whether or not the coin storage unit is detached in the recovery process after the recovery is detected.

  The control unit can perform a transaction that is restricted when the coin storage unit is detached in the recovery process after the recovery is detected when the coin storage unit is not detached in the recovery process. It is good.

  The control unit may enable a transaction including a dispensing operation to be performed after the recovery is detected when the coin storage unit is not detached in the recovery process.

  The control unit may enable a transaction that does not include a withdrawal operation to be performed after the recovery is detected when the coin storage unit is detached in the recovery process.

  Further comprising an acquisition unit for acquiring administrator approval information, the control unit, when the administrator approval information is acquired after the recovery is detected, any one of the limited transactions, It may be possible to implement.

  The control unit may enable a transaction including a withdrawal operation to be performed when the manager approval information is acquired after the recovery is detected.

  A coin storage unit for storing coins; and a coin unit door provided in the coin storage unit, wherein the control unit performs transactions according to whether the coin unit door is opened or closed in the recovery process. It may be feasible after the detection.

  The control unit can perform a transaction that is restricted when the coin part door is opened and closed in the restoration process after the restoration is detected when the coin part door is not opened and closed in the restoration process. It is good.

  As described above, according to the present invention, it is possible to prevent deterioration of the quality of service to customers.

It is explanatory drawing which shows the internal structure of the cash processing apparatus by embodiment of this invention. It is explanatory drawing which shows the external appearance of the cash processing apparatus by embodiment of this invention. It is explanatory drawing which shows the specific example of the card pass induction | guidance | derivation screen displayed on an operation display part. It is explanatory drawing which shows the specific example of the jam removal guidance screen displayed on the operation display part. It is explanatory drawing which shows the specific example of the menu screen displayed on an operation display part. It is a flowchart which shows the flow of the transaction after the failure generation which the cash processing apparatus which concerns on a comparative example performs. It is explanatory drawing which shows the specific example of a high-guaranteed non-guaranteed screen displayed on the operation display part. It is explanatory drawing which shows the specific example of the menu screen displayed on an operation display part. It is a flowchart which shows the flow of the transaction after the failure generation which the cash processing apparatus which concerns on 1st Embodiment performs. It is a flowchart which shows the flow of the transaction after the failure generation which the cash processing apparatus which concerns on 2nd Embodiment performs. It is explanatory drawing which shows the specific example of the menu screen displayed on an operation display part. It is a flowchart which shows the flow of the payment transaction which a cash processing apparatus performs. It is a flowchart which shows the flow of the transaction after the failure generation which the cash processing apparatus which concerns on 3rd Embodiment performs. It is a flowchart which shows the flow of the transaction according to the presence or absence of acquisition of the manager approval information which the cash processing apparatus which concerns on 3rd Embodiment performs.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

<0. Introduction>
Embodiments of the present invention are applied to cash processing apparatuses installed in distribution facilities and commercial facilities such as retail stores and supermarkets. The cash processing apparatus according to the present embodiment can execute processes such as a withdrawal transaction for dispensing banknotes and coins as a change reserve, and a deposit transaction for depositing banknotes and coins collected by the transaction. Hereinafter, the configuration and operation of the cash processing apparatus according to the present embodiment will be sequentially described in detail.

<1. Configuration of Cash Processing Device>
FIG. 1 is an explanatory diagram showing an internal configuration of the cash processing apparatus 1 according to the present embodiment. Moreover, FIG. 2 is explanatory drawing which shows the external appearance of the cash processing apparatus 1 by this embodiment. As shown in FIG.1 and FIG.2, the cash processing apparatus 1 by this embodiment is the banknote insertion slot 101, the banknote temporary storage part 103, the banknote discrimination part 105, the ten thousand ticket cassette 107, and five thousand ticket cassette. 109, a thousand-ticket cassette 111, a recovery cassette 113, a reject unit 115, a coin slot 117, a coin discrimination unit 119, a coin temporary storage unit 121, a coin return unit 123, a withdrawal hopper 125, A coin collection box 127, a coin dispensing box 129, a card reader unit 131, an operation display unit 133, a detection unit 135, a coin unit door 137, and a control unit 150 are provided.

  The bill insertion slot 101 is an insertion slot into which a bill to be deposited into the cash processing apparatus 1 is inserted. Moreover, the banknote insertion slot 101 is also a banknote outlet, and is not normal due to the banknote returned from the banknote insertion slot 101 by canceling the sales deposit, the banknote selected in the withdrawal transaction, and the banknote discrimination unit 105. The rejected banknote is withdrawn.

  In the banknote temporary storage part 103, a banknote is temporarily accumulate | stored at the time of depositing counting and sales money preparation. Moreover, the banknote discrimination part 105 discriminate | determines by using various sensors whether the inserted banknote is a normal banknote.

  The 10,000 ticket cassette 107, the five thousand ticket cassette 109, and the thousand ticket cassette 111 are recycling cassettes that store ten thousand, five thousand, and thousand bills, respectively. Specifically, various banknotes in a loose state are stored as change reserves in the 10,000 ticket cassette 107, the five thousand ticket cassette 109, and the thousand ticket cassette 111 (each banknote cassette). Each banknote cassette stores various banknotes received as sales and identified as normal by the banknote discrimination unit 105. Furthermore, at the time of change dispensing, various banknotes are withdrawn from each banknote cassette.

  The collection cassette 113 is a cassette for sales collection. Specifically, banknotes moved from each banknote cassette are stored in the collection cassette 113 as sales at the time of settlement.

  In the reject unit 115, banknotes identified as not normal banknotes by the banknote discrimination unit 105, that is, rejected banknotes are accumulated. Specifically, in the reject unit 115, the banknotes rejected by the banknote discriminating unit 105 in the process of transporting banknotes from the banknote temporary storage unit 103 to each banknote cassette at the time of sales and payment, and the process of making a change withdrawal from each banknote cassette Thus, the banknotes rejected by the banknote discriminating unit 105, the banknotes rejected by the banknote discriminating unit 105 in the process of transporting banknotes from each banknote cassette to the collection cassette 113 at the time of settlement, and the like are accumulated.

  The coin slot 117 is an opening into which coins are inserted. Moreover, the coin discriminating unit 119 discriminates whether or not the inserted coin is a normal coin by using various sensors. Furthermore, coins are temporarily accumulated in the coin temporary storage unit 121 at the time of depositing and settlement.

  The coin return unit 123 is a coin return port and returns coins that have been counted and coins that have been cancelled. In addition, the withdrawal hopper 125 stores various coins inserted by sales deposit, and various coins are withdrawn from the withdrawal hopper 125 at the time of withdrawal. Whether or not the withdrawal hopper 125 is attached / detached is detected by a sensor such as an optical sensor, and information on whether or not the withdrawal hopper 125 is attached / detached is acquired by the control unit 150.

  The coin collection box 127 is a cassette for collecting sales. Specifically, coins moved from the withdrawal hopper 125 at the time of settlement are stored in the coin collection box 127 as sales proceeds. The coin dispensing box 129 is a coin dispensing port for dispensing coins at the time of change dispensing.

  The card reader unit 131 reads information written on an ID card or the like. Information written on an ID card or the like includes, for example, identification information of an operator who uses the card, information indicating the type of transaction permitted, and information indicating the presence or absence of administrator authority. When the information read from the card reader unit 131 matches information registered in advance, the use of the cash processing apparatus 1 is permitted by the control unit 150. In addition to the card reader unit 131 or in place of the card reader unit 131, the cash processing apparatus 1 may include a fingerprint recognition unit that performs fingerprint recognition, or a personal identification number input unit that receives input of a personal identification number. .

  The operation display unit 133 includes a function as an acquisition unit that acquires various commands by an operator, administrator approval information by an operator having administrator authority, and a function as a display unit that displays various screens. The function as the display unit is realized by, for example, a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device. Moreover, the function as an acquisition part is implement | achieved by the touch panel, for example. The functions of the display unit and the acquisition unit may be configured separately.

  The detection unit 135 detects the occurrence of a failure of the cash processing apparatus 1 and the recovery from the failure. For example, the detection unit 135 detects the occurrence of a failure related to coin processing and the recovery from the failure. It should be noted that obstacles related to the processing of coins include the release of the coin part door 137 using a key, a malfunction that occurred during coin storage or withdrawal in the withdrawal hopper 125, and a power failure during transactions. Including. Hereinafter, a specific flow of recovery processing from a failure will be described with reference to FIGS. 3 and 4.

  When a failure occurs, a screen corresponding to the type of failure is displayed on the operation display unit 133. For example, when a failure that requires the coin unit door 137 to be opened and the coin jam in the dispensing hopper 125 to be removed occurs, the card path guidance screen 2 shown in FIG. 3 is displayed on the operation display unit 133. Further, when the information written in the card of the administrator authority is read by the card reader unit 131, the electromagnetic lock of the coin unit door 137 is unlocked, and the jam removal guidance screen 3 shown in FIG. 4 is displayed on the operation display unit 133. Is done. Next, when the operator removes the coin jam and confirms the dispensing hopper 125 and selects the restoration button included in the jam removal guidance screen 3, the restoration process is completed. Note that the withdrawal hopper 125 may be detached in removing the coin jam. On the other hand, when a failure that does not require opening the coin door 137 and removing the coin jam in the dispensing hopper 125 occurs, a screen including a recovery button is displayed on the operation display unit 133, and the operator responds to the type of failure. When the recovery process is performed and the recovery button is selected by the operator, the recovery process is completed.

  The coin part door 137 blocks the internal configuration of the cash processing apparatus 1 related to the processing of coins from the outside. For example, the coin part door 137 is a coin part composed of a coin discriminating part 119, a coin temporary holding part 121, a coin return part 123, a dispensing hopper 125, a coin collection box 127, and a coin dispensing box 129. Is shut off from the outside. Whether the coin door 137 is opened or closed is detected by a sensor such as an optical sensor, and information on whether the coin door 137 is opened or closed is acquired by the controller 150.

  The control unit 150 includes a CPU (Central Processing Unit) that is an arithmetic processing unit, a ROM (Read Only Memory) that stores programs used by the CPU, calculation parameters, and the like, a program used in the execution of the CPU, and changes appropriately in the execution thereof. A RAM (Random Access Memory) that temporarily stores parameters and the like, and a data storage device such as an HDD (Hard Disk Drive) device that stores data and the like.

  The control unit 150 controls the overall operation of the cash processing apparatus 1. For example, the control unit 150 controls the restriction and enabling of transactions. Specifically, when a failure occurs, the control unit 150 enables a transaction according to the recovery process performed for the failure after the recovery is detected. More specifically, the control unit 150 enables a transaction according to whether or not the withdrawal hopper 125 is attached / detached in the recovery process after the recovery is detected. Furthermore, the control part 150 makes it possible to implement one of the restricted transactions when the manager approval information is acquired after the recovery is detected. Further, when the authentication by the ID card is completed, the control unit 150 displays a menu screen for the operator to select a desired transaction on the operation display unit 133, and controls the processing of the transaction selected by the operator on the menu screen. . Hereinafter, a specific example of the menu screen will be described with reference to FIG. 5, and an outline of processing realized in each transaction by the control of the control unit 150 will be described.

<2. Processing in each transaction performed by cash processing device>
FIG. 5 is an explanatory diagram showing a specific example of the menu screen 4 displayed on the operation display unit 133. As shown in FIG. 5, the menu screen 4 includes a “deposit” button, a “withdrawal” button, a “payment / payment” button, a “payment / withdrawal” button, a “load” button, a “collection” button, “ Associated with processing that can be executed by the cash processing apparatus 1, such as a “exchange” button, a “count” button, an “inquiry” button, a “tighten” button, a “scrutinize” button, a “change password” button, and a “reprint” button A selected transaction selection button. The operator can cause the cash processing apparatus 1 to execute a desired process by selecting a selection button from the menu screen 4.

(Deposit)
Depositing is a transaction for storing the collected banknotes and coins in the banknote cassette and the withdrawal hopper 125. For example, when the “deposit” button is selected by the operator on the menu screen 4, the control unit 150 opens a shutter for the bill insertion slot 101 and the coin insertion slot 117, and displays a deposit guidance screen for guiding the insertion of bills and coins. It is displayed on the operation display unit 133. Thereafter, the control unit 150 counts the bills and coins inserted from the bill insertion slot 101 and the coin insertion slot 117. Here, banknotes determined to be normal by the banknote discriminating unit 105 are accumulated in the banknote temporary holding unit 103, and coins determined to be normal by the coin discriminating unit 119 are accumulated in the coin temporary holding unit 121. Moreover, the banknote rejected by the banknote discrimination part 105 is returned from the banknote insertion slot 101, and the coin rejected by the coin discrimination part 119 is returned from the coin return part 123.

  Further, the control unit 150 causes the operation display unit 133 to display the total deposit amount obtained by counting. When the operator confirms the total deposit amount, the banknote is transported from the banknote temporary storage unit 103 to the banknote cassette, and the banknote cassette stores the banknote. Similarly, a coin is conveyed from the coin temporary storage part 121 to the withdrawal hopper 125, and the withdrawal hopper 125 stores the coin. In addition, when sales (amount in which the total deposit amount exceeds the total withdrawal amount) are generated at the time of storing bills and coins, expensive bills are preferentially stored in the collection cassette 113.

(Withdrawal)
The withdrawal is a transaction for withdrawing a change reserve from each bill cassette and the withdrawal hopper 125. For example, when the “withdrawal” button is selected by the operator on the menu screen 4, the control unit 150 displays a submenu of “pattern withdrawal” or “designated number of withdrawals” on the operation display unit 133. . The operator selects a submenu of “pattern withdrawal” or a submenu of “denomination number designation withdrawal”. When the “pattern withdrawal” submenu is selected, the operator selects one pattern of the number of money types from a plurality of patterns of the number of money types registered in advance, and the control unit 150 selects the selected money type. Withdraw cash equivalent to the number of types. On the other hand, when selecting the submenu of “denomination number specified withdrawal”, the operator inputs the number of denominations, and the control unit 150 performs control to withdraw cash corresponding to the input number of denominations.

(Remittance deposit)
Receiving money is a transaction for storing banknotes and coins collected from other cash processing apparatuses in the store in the banknote cassette and the withdrawal hopper 125. The flow of processing executed in the remittance deposit is substantially the same as the flow of processing executed in the remittance, and the deposit and the remittance deposit are distinguished in the aggregation in the cash processing apparatus 1.

(Cash withdrawal)
The withdrawal is a transaction for withdrawing the cash that is collected into another cash processing apparatus in the business store from each banknote cassette and the withdrawal hopper 125. The flow of processing executed in withdrawal is substantially the same as the flow of processing executed in withdrawal, and the withdrawal and withdrawal are distinguished from each other in the cash processing apparatus 1.

(Loading)
The loading is a transaction for replenishing the banknote cassette and the withdrawal hopper 125 with banknotes and coins for change. For example, when the “load” button is selected by the operator on the menu screen 4, the control unit 150 opens a shutter of the bill insertion slot 101 and the coin insertion slot 117, and displays a deposit guidance screen for guiding the insertion of bills and coins. It is displayed on the operation display unit 133. When banknotes and coins are inserted into the banknote insertion slot 101 and the coin insertion slot 117, the control unit 150 performs control for storing the inserted banknotes and coins in the banknote cassette and the dispensing hopper 125.

(Recovery)
The collection is a transaction for withdrawing and extracting all banknotes and coins in the apparatus for cash scrutiny, or banknotes and coins in a recycling cassette that is about to overflow due to excessive deposits. For example, when the “collection” button is selected by the operator on the menu screen 4, the control unit 150 conveys bills and coins from all cassettes and the dispensing hopper 125 to the bill insertion slot 101 and the coin dispensing box 129. Take control.

(Exchange)
Currency exchange is a transaction in which a total amount equal to the total amount of inserted bills or coins is constituted, and a bill or coin of a denomination different from the inserted bills or coins is dispensed. For example, when the “exchange” button is selected by the operator on the menu screen 4, the control unit 150 opens a shutter for the bill insertion slot 101 and the coin insertion slot 117, and displays a deposit guidance screen for guiding the insertion of bills and coins. It is displayed on the operation display unit 133. Thereafter, the control unit 150 counts the bills and coins inserted from the bill insertion slot 101 and the coin insertion slot 117, constitutes a total amount equal to the counted total amount, and is different from the inserted bill or coin. Controls to withdraw seed bills or coins.

(Counting)
Counting is a transaction for returning bills and coins after counting bills and coins inserted. For example, when the “count” button is selected by the operator on the menu screen 4, the control unit 150 opens a shutter for the bill insertion slot 101 and the coin insertion slot 117, and displays a deposit guidance screen for guiding the insertion of bills and coins. It is displayed on the operation display unit 133. Thereafter, the control unit 150 counts the bills and coins inserted from the bill insertion slot 101 and the coin insertion slot 117. Here, banknotes determined to be normal by the banknote discriminating unit 105 are accumulated in the banknote temporary holding unit 103, and coins determined to be normal by the coin discriminating unit 119 are accumulated in the coin temporary holding unit 121. Moreover, the banknote rejected by the banknote discrimination part 105 is returned from the banknote insertion slot 101, and the coin rejected by the coin discrimination part 119 is returned from the coin return part 123.

  Further, the control unit 150 causes the operation display unit 133 to display the total deposit amount obtained by counting. When the operator confirms the total deposit amount, the banknote in the banknote temporary storage unit 103 is returned from the banknote insertion slot 101, and the coin in the coin temporary storage unit 121 is returned from the coin return unit 123.

(inquiry)
The inquiry is a transaction for inquiring about the history of operations performed in the cash processing apparatus 1 up to that point, the amount of money, and the like. For example, when an “inquiry” button is selected by the operator on the menu screen 4, the control unit 150 causes the operation display unit 133 to display a selection target screen. Thereafter, the control unit 150 causes the operation display unit 133 to display the inquiry target information selected by the operator.

(Tightening)
The closing is a transaction in which the total amount of withdrawals and deposits made so far is calculated to calculate the sales amount (total deposits minus total withdrawals). For example, when the “tightening” button is selected by the operator on the menu screen 4, the control unit 150 calculates the difference between the sales amount and the bill amount already stored in the collection cassette 113 as the sales movement amount. Then, the control unit 150 preferentially moves the banknote of the high-priced ticket from the banknote cassette to the collection cassette 113, moves the coin from the withdrawal hopper 125 to the collection cassette 113, and performs control for creating sales.

(Scrutiny)
The scrutiny is a transaction for confirming the amount of money in the cash processing apparatus 1. For example, when the “scrutinize” button is selected by the operator on the menu screen 4, the control unit 150 unlocks the door of the cash processing apparatus 1, takes out banknotes from the banknote cassette, and coins from the withdrawal hopper 125. The operation display unit 133 displays a screen for guiding the take-out. After that, when the operator takes out banknotes and coins and the door of the cash processing apparatus 1 is closed, the control unit 150 causes the operation display unit 133 to display a screen for guiding the insertion of banknotes and coins.

  Thereafter, the control unit 150 counts the bills and coins inserted from the bill insertion slot 101 and the coin insertion slot 117. Here, banknotes determined to be normal by the banknote discriminating unit 105 are accumulated in the banknote temporary holding unit 103, and coins determined to be normal by the coin discriminating unit 119 are accumulated in the coin temporary holding unit 121. Moreover, the banknote rejected by the banknote discrimination part 105 is returned from the banknote insertion slot 101, and the coin rejected by the coin discrimination part 119 is returned from the coin return part 123.

  Furthermore, the control unit 150 causes the operation display unit 133 to display the total amount obtained by counting. When the total amount is confirmed by the operator, the banknote is transported from the banknote temporary storage unit 103 to the banknote cassette, and the banknote cassette stores the banknote. Similarly, a coin is conveyed from the coin temporary storage part 121 to the withdrawal hopper 125, and the withdrawal hopper 125 stores the coin.

(Change PIN)
The password change is a transaction for changing the password for identifying the operator when logging into the cash processing apparatus 1 or the like. For example, when the “change password” button is selected by the operator on the menu screen 4, the control unit 150 causes the operation display unit 133 to display an input screen for a new password after the change. Thereafter, the control unit 150 stores the new password entered by the operator as the changed password.

(Reprint)
The reprinting is a transaction for reprinting a receipt printed in the transaction in the cash processing apparatus 1. For example, when the “reprint” button is selected by the operator on the menu screen 4, the control unit 150 performs control to reprint a receipt on which the same information as the information printed on the previously printed receipt is written. .

(Supplement)
In addition, the cash processing apparatus 1 may be operated offline or may be operated online in cooperation with a host server such as a store accounting system. When the cash processing apparatus 1 is operated online, the cash processing apparatus 1 transmits a result of each process as a message to a host server connected via a LAN or the like.

  Moreover, since the cash processing apparatus 1 supports many processes, if the selection button corresponding to all the transactions is arranged on one or more menu screens 4, the operator searches for a selection button corresponding to the desired transaction. It takes time and effort. Therefore, the control unit 150 may change the configuration of the menu screen 4 according to the authority of the operator specified from the information read by the card reader unit 131. For example, when the menu screen 4 is composed of a plurality of screens, the control unit 150 may arrange a transaction selection button with a high selection frequency by the operator on a screen that is first displayed among the plurality of screens. Alternatively, when the operator has only the authority to perform a part of the transaction, the control unit 150 may enlarge and display a selection button corresponding to the transaction for which the operator has the authority. With this configuration, the visibility and operability of the menu screen 4 can be improved.

  Moreover, when the door of the cash processing apparatus 1 is opened while the power of the cash processing apparatus 1 is OFF, the cash processing apparatus 1 may warn with a pop-up screen or a buzzer that an unauthorized operation has been performed. With this configuration, the security of the cash processing apparatus 1 is improved.

<3. Comparative Example>
The outline of the processing realized in each transaction by the control of the control unit 150 has been described above. Here, in order to clarify the technical significance of the cash processing apparatus 1 according to the present embodiment, prior to the description of the transaction flow after the failure of the cash processing apparatus 1 according to the present embodiment, the cash according to the comparative example The flow of transactions after the failure of the processing device will be described.

  FIG. 6 is a flowchart showing a transaction flow after the occurrence of a failure performed by the cash processing apparatus according to the comparative example. As shown in FIG. 6, first, when a failure related to coin processing occurs (S202), and recovery processing from the failure is performed (S204), the control unit 150 includes a deposit operation or a withdrawal operation. Transactions are restricted (S206). Specifically, the control unit 150 restricts transactions of deposit, withdrawal, withdrawal deposit, withdrawal withdrawal, loading, recovery, and exchange. Here, the control unit 150 causes the operation display unit 133 to display the high / non-guaranteed screen 5 shown in FIG. 7 (S208).

  FIG. 7 is an explanatory diagram illustrating a specific example of the high / unguaranteed non-guaranteed screen 5 displayed on the operation display unit 133. For example, the operator selects a tab for displaying each of the information about the coin part, the information about the banknote part, and the information about the receipt part on the screen 5 with no guarantee, which is shown in FIG. Information on each part can be confirmed. FIG. 7 shows that all denominations are out of guarantee. The control unit 150 displays the menu screen 6 shown in FIG. 8 on the operation display unit 133 in accordance with a predetermined command by the operator.

  FIG. 8 is an explanatory diagram showing a specific example of the menu screen 6 displayed on the operation display unit 133. For example, the execution of a transaction corresponding to a button displayed with a broken line in FIG. 8 is restricted. Further, the operator cannot select the button indicating the transaction restricted in S206. Here, when the “scrutinize” button on the menu screen 6 shown in FIG. 8 is selected by the operator and the scrutiny is completed (S210), the control unit 150 enables all transactions (S212).

  As described above, in the transaction flow after the failure of the cash processing apparatus according to the comparative example, when a failure related to the processing of coins occurs, a transaction including a deposit operation or a withdrawal operation is performed until a close examination is completed. It becomes impossible. Here, the scrutiny is a transaction comprising a process of extracting all banknotes and coins in the cash processing apparatus, a process of inserting the extracted banknotes and coins from the insertion slot, and a process of counting the inserted banknotes and coins. And the time required for scrutiny includes the time required for each of the above processes. Therefore, there is a problem that the quality of service to the customer is deteriorated because the customer at the window must be kept waiting while the examination is performed.

  Further, when the withdrawal hopper 125 is detached in the recovery process from the trouble related to the coin processing, coins of different denominations may be mixed into the coins stored in the withdrawal hopper for each denomination. . Therefore, if all transactions can be conducted before the scrutiny is completed, coins of a denomination different from the denomination specified by the operator may be withdrawn in the withdrawal transaction, and further miscalculation may occur. There is a problem.

<4. Flow of transaction after failure according to the first embodiment>
According to the transaction flow after the occurrence of a failure according to the first embodiment of the present invention, it is possible to solve the above-described problem and prevent the deterioration of the quality of service to customers. For this purpose, the cash processing apparatus 1 according to the first embodiment of the present invention performs control to enable a transaction according to the recovery process performed for the failure to be performed after the recovery is detected. Specifically, the cash processing apparatus 1 according to the first embodiment of the present invention performs control to enable execution of a transaction according to whether or not the withdrawal hopper 125 is detached in the recovery process after the recovery is detected. . More specifically, the cash processing apparatus 1 according to the first embodiment of the present invention is limited to the case where the withdrawal hopper 125 is not detached in the recovery process, or the withdrawal hopper 125 is detached in the restoration process. Control to be executed after the recovery is detected. Hereinafter, with reference to FIG. 9, the flow of transactions after the occurrence of a failure according to the first embodiment of the present invention will be described in more detail.

  FIG. 9 is a flowchart showing a transaction flow after the occurrence of a failure performed by the cash processing apparatus according to the first embodiment. As shown in FIG. 9, first, when a failure related to coin processing occurs (S302), recovery processing from the failure is performed (S304), and in the recovery processing, the withdrawal hopper 125 is detached (S306). / YES), the control unit 150 restricts transactions including a deposit operation or a withdrawal operation (S308). Specifically, the control unit 150 restricts transactions of deposit, withdrawal, withdrawal deposit, withdrawal withdrawal, loading, recovery, and exchange. On the other hand, when the withdrawal hopper 125 is not attached or detached in the recovery process (S306 / NO), the control unit 150 enables all transactions (S310). Note that in S310, the control unit 150 may be able to execute any one or more of the transactions restricted when the withdrawal hopper 125 is detached in the recovery process. Specifically, in S310, the control unit 150 may be able to execute a transaction including a withdrawal operation among transactions restricted when the withdrawal hopper 125 is detached in the recovery process. Next, the control unit 150 causes the operation display unit 133 to display the high / unguaranteed screen 5 shown in FIG. 7 (S312).

  When the withdrawal hopper 125 is detached or attached during the recovery process (S306 / YES), the control unit 150 displays the menu screen 6 shown in FIG. 8 on the operation display unit 133 in accordance with a predetermined command by the operator. Therefore, the operator cannot select the button indicating the transaction restricted in S308. On the other hand, when the withdrawal hopper 125 is not attached / detached in the recovery process (S306 / NO), the control unit 150 displays the menu screen 4 shown in FIG. 5 on the operation display unit 133 in accordance with a predetermined command by the operator. Accordingly, the operator can select a button indicating a transaction for all transactions. Here, when the “scrutinize” button on the menu screen 6 shown in FIG. 8 is selected by the operator and the scrutiny is completed (S314), the control unit 150 enables all transactions (S316).

  As described above, in the transaction flow after the occurrence of the failure according to the first embodiment of the present invention, if the withdrawal hopper 125 is not detached in the recovery process from the failure related to the coin processing, the scrutiny is performed. All transactions can be performed without conducting Therefore, when the withdrawal hopper 125 is not detached in the recovery process from the trouble related to the processing of coins, it is not necessary to make the customer at the counter wait, and thus prevent the deterioration of the quality of service to the customer. Is possible. Furthermore, it is possible to reduce an operator's work load by conducting a detailed examination.

  Further, when the withdrawal hopper 125 is not detached in the recovery process from the trouble related to the coin processing, coins of different denominations can be mixed into the coins stored in the withdrawal hopper 125 for each denomination. There is no sex. Therefore, when the withdrawal hopper 125 is not detached in the recovery process from the trouble related to the coin processing, a coin of a denomination different from the denomination specified by the operator is withdrawn in the withdrawal transaction. Further, it is possible to prevent the miscalculation.

<5. Transaction flow after failure according to the second embodiment>
Next, with reference to FIGS. 10 and 11, the flow of transactions after the occurrence of a failure according to the second embodiment of the present invention will be described.

  FIG. 10 is a flowchart illustrating a transaction flow after the occurrence of a failure performed by the cash processing apparatus according to the second embodiment. As shown in FIG. 10, the processes in S402 to S406 and S410 to S416 in the transaction flow after the occurrence of a failure according to the second embodiment are described in the transaction flow after the occurrence of a failure according to the first embodiment. The processes of S302 to S306 and S310 to S316 are substantially the same. On the other hand, in the transaction flow after the occurrence of a failure according to the second embodiment, the processing (S408) when the withdrawal hopper 125 is detached in the failure recovery is the transaction after the occurrence of the failure according to the first embodiment. The flow is different. Therefore, in the following, processing that is different from the transaction flow after the occurrence of a failure according to the first embodiment in the transaction flow after the occurrence of the failure according to the second embodiment will be mainly described.

  As shown in FIG. 10, when the withdrawal hopper 125 is detached in the recovery process (S406 / YES), the control unit 150 restricts transactions including the withdrawal operation (S408). Specifically, the control unit 150 limits transactions of withdrawal, withdrawal, collection, and exchange. Therefore, the control unit 150 can execute a transaction that does not include a withdrawal operation. Here, the control unit 150 causes the operation display unit 133 to display the high / unguaranteed screen 5 shown in FIG. 7 (S412). Note that the control unit 150 displays the menu screen 7 shown in FIG. 11 on the operation display unit 133 in accordance with a predetermined command by the operator.

  FIG. 11 is an explanatory diagram showing a specific example of the menu screen 7 displayed on the operation display unit 133. The implementation of the transaction corresponding to the button displayed with a broken line in FIG. 11 is restricted. Further, the operator can select a button indicating a transaction that does not include the withdrawal operation that can be performed in S408. Therefore, when the operator selects the “deposit”, “remittance”, and “loading” buttons on the menu screen 7 shown in FIG. 11, a transaction of deposit, remittance, and loading is performed, respectively. In addition, when the withdrawal hopper 125 is desorbed in the recovery process from the trouble related to the coin processing, coins of different denominations can be mixed into the coins stored in the withdrawal hopper 125 for each denomination. There is sex. If a transaction including a withdrawal operation is performed in a state where the coin is mixed, as described above, there is a problem of miscalculation, but a deposit including a deposit operation in the state where the coin is mixed, Even if a transaction for loading is performed, the cash processing apparatus 1 can correctly manage the amount of money in the apparatus by adding the deposit amount to the amount of money in the apparatus before the depositing operation. That is, even if the transaction of deposit, remittance, and loading is performed in a state where coins are mixed, the problem of miscalculation does not occur. Therefore, it is possible to operate the cash processing apparatus 1 without any trouble also according to the present embodiment in which it is possible to carry out a transaction of deposit, remittance deposit, and loading without depending on whether the withdrawal hopper 125 is attached or detached.

  As described above, in the transaction flow after the occurrence of the failure according to the second embodiment of the present invention, even when the withdrawal hopper 125 is detached in the recovery processing from the failure related to the coin processing, It is possible to carry out a transaction that does not include a withdrawal operation without conducting scrutiny. Therefore, when the withdrawal hopper 125 is detached and attached in the recovery process from the trouble related to the processing of coins, it is possible to reduce the situation where the customer at the window is kept waiting, thereby reducing the quality of service to the customer. It is possible to prevent. Furthermore, it is possible to reduce an operator's work load by conducting a detailed examination.

<6. Flow of transaction after failure according to the third embodiment>
Then, with reference to FIGS. 12-14, the flow of the transaction after the failure generation which concerns on the 3rd Embodiment of this invention is demonstrated.

  FIG. 12 is a flowchart showing the flow of a withdrawal transaction performed by the cash processing apparatus 1. As shown in FIG. 12, a password for identifying the operator is input by the operator (S502), the withdrawal amount is input (S504), the number of denominations is input (S506), and the number of denominations is confirmed. (S508). Next, when the withdrawal amount input in S504 is larger than the withdrawal limit (S510 / YES), when the operation input unit 133 acquires administrator approval information input by an operator having administrator authority (S512). Then, the cash processing apparatus 1 withdraws the inputted number of types of cash (S514), and the operator receives the withdrawn cash (S516). On the other hand, when the number of money types is confirmed by the operator (S508) and the withdrawal amount input in S504 is equal to or less than the withdrawal limit amount (S510 / NO), the cash processing apparatus 1 determines the number of money types entered. Withdraw cash (S514).

  As described above, when the manager approval information is acquired, the cash processing apparatus 1 performs control to enable a cash withdrawal transaction with an amount larger than the withdrawal limit. Compared to the cash withdrawal transaction below the withdrawal limit, in cash withdrawal transactions with an amount greater than the withdrawal limit, check whether the denomination specified by the operator has been withdrawn. There is a great need to do. Therefore, on the condition that the above confirmation is made under the judgment of the manager, a cash withdrawal transaction with an amount larger than the withdrawal limit is permitted. By the way, when the withdrawal hopper 125 is desorbed in the recovery process from the trouble related to the processing of coins, a coin of a denomination different from the denomination designated by the operator is withdrawn in the withdrawal transaction, Further miscalculation may occur. Therefore, in order to enable a withdrawal transaction when the withdrawal hopper 125 is detached in the recovery process from a failure related to the processing of coins, it is necessary to confirm the type of cash to be dispensed. . Therefore, as in the case of a cash withdrawal transaction with an amount larger than the withdrawal limit, the manager's decision is made when the withdrawal hopper 125 is detached in the recovery process from the trouble related to the coin processing. The flow of transactions after the occurrence of a failure according to the third embodiment of the present invention, which enables withdrawal transactions on condition that the above confirmation is made, will be described below.

  FIG. 13 is a flowchart showing a transaction flow after the occurrence of a failure performed by the cash processing apparatus according to the third embodiment. As illustrated in FIG. 13, the processes in S602 to S614, S618, and S620 in the transaction flow after the occurrence of a failure according to the third embodiment are described in the transaction flow after the occurrence of the failure according to the second embodiment. This is substantially the same as the processing of S402 to S416. On the other hand, in the transaction flow after the occurrence of a failure according to the third embodiment, the processing (S616) when the withdrawal hopper 125 is detached in the failure recovery is the transaction after the occurrence of the failure according to the second embodiment. The flow is different. Therefore, in the following, processing different from the transaction flow after the occurrence of a failure according to the second embodiment in the transaction flow after the occurrence of the failure according to the third embodiment will be mainly described.

  As shown in FIG. 13, when the withdrawal hopper 125 is detached in the recovery process (S606 / YES), the control unit 150 restricts transactions including the withdrawal operation (S608). Specifically, the control unit 150 limits transactions of withdrawal, withdrawal, collection, and exchange. Here, the control unit 150 causes the operation display unit 133 to display the high / unguaranteed screen 5 shown in FIG. 7 (S612). Thereafter, until the close examination is completed (S618), the cash processing apparatus 1 performs a transaction according to whether or not the manager approval information is acquired (S616). Below, with reference to FIG. 14, the flow of the transaction according to the presence or absence of acquisition of the administrator approval information which the cash processing apparatus which concerns on 3rd Embodiment performs is demonstrated.

  FIG. 14 is a flowchart showing a transaction flow according to whether or not manager approval information is acquired by the cash processing apparatus according to the third embodiment. As shown in FIG. 14, when the operation input unit 133 acquires administrator approval information input by an operator having administrator authority (S702 / YES), the control unit 150 enables all transactions (see FIG. 14). S704). In S704, the control unit 150 may be able to execute any one or more of the restricted transactions. Specifically, in S704, the control unit 150 may be able to execute a transaction including a withdrawal operation among the limited transactions. On the other hand, when the operation input unit 133 does not acquire administrator approval information input by an operator having administrator authority (S702 / NO), the control unit 150 does not perform control to enable a restricted transaction.

  Next, a transaction is selected by the operator (S706), and if the selected transaction is not scrutinized (S708 / NO), the transaction selected in S706 is executed (S710), and the transaction is completed (S712). The unit 150 restricts the transaction including the withdrawal operation (S714), and returns to S702. Specifically, in S <b> 714, the control unit 150 limits transactions of withdrawal, withdrawal / withdrawal, collection, and exchange. On the other hand, when the selected transaction is a scrutiny (S708 / YES), the transaction (S616) depending on whether the manager approval information has been acquired ends.

  In the above description, an example has been described in which the operator cannot select a transaction including the withdrawal operation restricted in S608 on the menu screen. However, the operator can select a transaction including the withdrawal operation restricted in S608 on the menu screen. Also good. Further, the control unit 150 may cause the operation display unit 133 to display a screen for guiding the input of the administrator approval information after the transaction is selected by the operator. If the administrator approval information is not acquired, the control unit 150 may display the transaction. Is not executed, but when the manager approval information is acquired, the transaction is executed, and the selected transaction is completed.

  As described above, the transaction flow after the occurrence of a failure performed by the cash processing apparatus according to the third embodiment is a case where the withdrawal hopper 125 is detached and attached in the recovery process from the failure related to the coin processing. However, all transactions can be carried out without scrutiny, provided that manager approval information is obtained. Accordingly, when the withdrawal hopper 125 is detached or attached in the recovery process from the trouble related to the processing of coins, it is not necessary to make the customer at the counter wait, so that the quality of service to the customer can be prevented from being lowered. Is possible. Furthermore, it is possible to reduce an operator's work load by conducting a detailed examination. In addition, since there is no need to wait for the customer at the counter regardless of whether or not the withdrawal hopper 125 is attached / detached in the recovery processing from the trouble related to the processing of coins, the scrutiny may be performed after the end of the work or in the idle time. Is possible.

  Further, when the withdrawal hopper 125 is detached or attached in the recovery process from the trouble related to the coin processing, coins of different denominations can be mixed into the coins stored in the withdrawal hopper 125 for each denomination. There is sex. However, the denomination different from the denomination specified by the operator is confirmed by visually confirming whether or not the denomination specified by the operator is withdrawn at the discretion of the manager for each transaction. It is possible to prevent coins from being withdrawn and further miscalculations.

<7. Modification>
In the above description, an example has been described in which the control unit 150 can execute a transaction according to the presence or absence of the withdrawal hopper 125 in the recovery process after the recovery is detected. It may be replaced with information.

  For example, the control unit 150 may be able to execute a transaction according to the opening / closing of the coin unit door 137 in the recovery process after the recovery is detected. Specifically, after the recovery is detected, the control unit 150 performs transactions restricted when the coin door 137 is not opened / closed in the recovery process, or when the coin door 137 is opened / closed in the recovery process. It may be possible to implement. Therefore, if there is no opening / closing of the coin part door 137 in the recovery processing from the trouble related to the processing of coins, all transactions can be carried out without conducting scrutiny. Therefore, when there is no opening / closing of the coin part door 137 in the recovery process from the trouble related to the processing of coins, it is not necessary to make the customer at the window wait, and thus the deterioration of the quality of service to the customer is prevented. Is possible. Furthermore, it is possible to reduce an operator's work load by conducting a detailed examination.

  Further, when the coin door 137 is not opened and closed, the withdrawal hopper 125 is blocked from the outside by the coin door 137, and therefore the withdrawal hopper 125 is not detached, so that the coin door 137 is restored in the recovery process. When there is no opening / closing of the coins, there is no possibility that coins of different denominations are mixed into the coins stored in the withdrawal hopper 125 by denomination. Therefore, when the coin door 137 is not opened and closed in the recovery process, coins of a denomination different from the denomination designated by the operator in the withdrawal transaction are prevented from being further charged and further miscalculation can be prevented. Is possible.

<8. Conclusion>
As described above, according to the embodiment of the present invention, even if a failure related to the processing of coins occurs, if the withdrawal hopper 125 is not detached in the recovery process, the inspection is not performed. Both transactions are possible. Further, even when the withdrawal hopper 125 is detached in the recovery processing from the trouble related to the processing of coins, it is possible to carry out a transaction that does not include a withdrawal operation without conducting a detailed examination. In addition, even if the withdrawal hopper 125 is removed or attached in the recovery process from a failure related to the processing of coins, all transactions can be performed without scrutiny, provided that manager approval information is obtained. Can be implemented. Therefore, it is not necessary to wait for the customer at the window, so that it is possible to prevent deterioration in the quality of service to the customer. Furthermore, it is possible to reduce an operator's work load by conducting a detailed examination.

  Further, when the withdrawal hopper 125 is not detached in the recovery process from the trouble related to the coin processing, coins of different denominations can be mixed into the coins stored in the withdrawal hopper 125 for each denomination. There is no sex. Therefore, when the withdrawal hopper 125 is not detached in the recovery process from the trouble related to the coin processing, a coin of a denomination different from the denomination specified by the operator is withdrawn in the withdrawal transaction. Further, it is possible to prevent the miscalculation. Further, when the withdrawal hopper 125 is detached or attached in the recovery process from the trouble related to the coin processing, coins of different denominations can be mixed into the coins stored in the withdrawal hopper 125 for each denomination. However, it is different from the denomination designated by the operator by checking visually whether the denomination designated by the operator has been withdrawn at the discretion of the manager for each transaction. It is possible to deter coins of denominations from being withdrawn and further miscalculations.

  Although the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, each step in the processing of the cash processing apparatus 1 of the present specification does not necessarily have to be processed in time series in the order described as a flowchart. For example, each step in the processing of the cash processing apparatus 1 may be processed in an order different from the order described as the flowchart, or may be processed in parallel. For example, in the present invention, the order of each step is not limited to this example in the transaction flow after the occurrence of a failure performed by the cash processing apparatus according to the first embodiment shown in FIG. (S312) may be displayed before the determination (S306) of whether or not the withdrawal hopper 125 is attached / detached in the recovery process.

  Further, it is possible to create a computer program for causing hardware such as a CPU, ROM, and RAM incorporated in the cash processing apparatus 1 to perform the same functions as the components of the cash processing apparatus 1 described above. A storage medium storing the computer program is also provided.

DESCRIPTION OF SYMBOLS 1 Cash processing apparatus 101 Banknote insertion slot 103 Banknote temporary storage part 105 Banknote discrimination part 1.70 million ticket cassette 109 Five thousand ticket cassette 111 Thousand cassette 113 Collection cassette 115 Rejection part 117 Coin insertion slot 119 Coin discrimination part 121 Coin temporary storage part 123 Coin return unit 125 Drawer hopper 127 Coin collection box 129 Coin dispensing box 131 Card reader unit 133 Operation display unit 133 Operation input unit 135 Detection unit 137 Coin unit door 150 Control unit

Claims (9)

A cash processing apparatus,
A detection unit for detecting occurrence of a failure of the cash processing apparatus and recovery from the failure;
A control unit capable of executing a transaction according to the recovery process performed for the failure after the recovery is detected;
A cash processing apparatus. A coin storage unit for storing coins;
2. The cash processing apparatus according to claim 1, wherein the control unit can execute a transaction according to whether or not the coin storage unit is detached in the recovery process after the recovery is detected. 3.   The control unit can perform a transaction that is restricted when the coin storage unit is detached in the recovery process after the recovery is detected when the coin storage unit is not detached in the recovery process. The cash processing apparatus according to claim 2.   The cash processing apparatus according to claim 3, wherein the control unit enables a transaction including a withdrawal operation to be performed after the recovery is detected when the coin storage unit is not detached in the recovery process.   4. The cash according to claim 2, wherein the control unit enables a transaction not including a withdrawal operation to be performed after the recovery is detected when the coin storage unit is detached in the recovery process. 5. Processing equipment. It further includes an acquisition unit that acquires administrator approval information,
The control unit according to any one of claims 2 to 5, wherein, when the manager approval information is acquired after the recovery is detected, any of the restricted transactions can be executed. The cash processing apparatus according to one item.   The said control part is a cash processing apparatus of Claim 6 which enables the transaction containing payment operation | movement, when the said manager approval information is acquired after the said recovery is detected. A coin storage section for storing coins;
A coin unit door provided in the coin storage unit;
Further comprising
The said control part is a cash processing apparatus of Claim 1 which can implement the transaction according to the presence or absence of opening and closing of the said coin part door in the said recovery process, after the said recovery is detected.   The control unit can perform a transaction that is restricted when the coin part door is opened and closed in the restoration process after the restoration is detected when the coin part door is not opened and closed in the restoration process. The cash processing apparatus according to claim 8.

Images