JP2016042275A - Congestion alleviation device and congestion alleviation method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To alleviate congestion in areas around an event site where a large number of people gather.SOLUTION: A congestion state detection part 11 detects a congestion state on a route; an interest information collection part 12 collects information on the interests of people on the route and calculates the number of people having interest for each of the interests; an interest-attraction relationship estimation part 13 estimates the relationship between the interest information and attractions; an attraction determination part 14 obtains the number of people to be kept waiting from the congestion state on the route, and determines an attraction in which the number of people to be kept waiting has interest. The determined attraction is held at an attraction site on the route, and thereby the congestion of the route is expected to be alleviated.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a technique for reducing congestion on a route.

  When events such as celebrity concerts, sports games, or the opening ceremony of the Olympics are held, a large number of people gather in specific places such as the stadium. Therefore, before and after the event starts, the surrounding roads and transportation facilities may be congested, causing traffic jams and accidents.

  In Non-Patent Document 1, the effect of alleviating road congestion by providing real-time traffic information to the driver was measured. According to Non-Patent Document 1, it is confirmed that real-time traffic information has an effect of alleviating traffic jams only when there is a surplus capacity in the detour such as when traffic jams start.

Yoshio Ikuo, Kuwabara Masao, “Provision of Real-time Traffic Information”, Proceedings of Japan Society of Civil Engineers, Japan Society of Civil Engineers, July 2000, No. 653 / IV-48, pp.39-48

  However, as in Non-Patent Document 1, if only uniform traffic information is provided, for example, if all people driving a car select a detour according to the traffic information, the detour is congested. There was a problem that.

  The present invention has been made in view of the above, and an object of the present invention is to alleviate congestion in an area around an event venue where a large number of people gather.

  A congestion alleviation device according to a first aspect of the present invention is a congestion alleviation device for alleviating congestion on a route by providing a service on the route, and collects interest information indicating the interest of a person on the route Interest information collecting means, congestion information collecting means for collecting congestion information indicating the congestion status of the route, service determining means for determining a service based on the congestion information and the interest information, and the route on the route Service providing means for providing the service determined by the service determining means.

  A congestion mitigation device according to the second aspect of the present invention is a congestion mitigation device for alleviating congestion on a route by guiding a person on the crowded route to another route where the service is provided. Interest information collecting means for collecting interest information indicating the interest of a person on the route, congestion information collecting means for collecting congestion information indicating the congestion status of the route, and the route based on the congestion information and the interest information It is characterized by comprising route determination means for determining the other route on which a service in which the upper person is interested is provided, and route presentation means for presenting the other route.

  In the congestion alleviating apparatus, the interest information is information related to each interest of a person on the route.

  In the congestion alleviating apparatus, the interest information is statistical information indicating a tendency of interest of a plurality of people on the route.

  In the congestion reducing apparatus, the service is an attraction that a person on the route sees or listens to.

  In the congestion reducing apparatus, the service is a discount or preferential treatment by a coupon that can be used by a person on the route at a service facility.

  A congestion mitigation method according to a third aspect of the present invention is a congestion mitigation method using a congestion mitigation device for mitigating congestion on a route by providing a service on the route, and shows the interest of a person on the route. A step of collecting interest information, a step of collecting congestion information indicating the congestion status of the route, and a step of determining a service in which a plurality of people on the route are interested based on the congestion information and the interest information. It is characterized by having.

  A congestion mitigation method according to a fourth aspect of the present invention is a congestion mitigation method by a congestion mitigation device for mitigating congestion on a route by guiding a person on the crowded route to another route where service is provided. And collecting the interest information indicating the interest of the person on the route, collecting the congestion information indicating the congestion status of the route, and on the route based on the congestion information and the interest information. Determining a different route on which a service that interests the person is provided, and presenting the different route.

  ADVANTAGE OF THE INVENTION According to this invention, congestion can be eased in the surrounding area of the event site where a large amount of people gather.

It is a whole lineblock diagram including the congestion alleviation device in a 1st embodiment. It is a flowchart which shows the flow of a process of the congestion mitigation apparatus 1 in 1st Embodiment. It is a whole block diagram containing the congestion mitigation apparatus in 2nd Embodiment. It is a flowchart which shows the flow of a process of the congestion mitigation apparatus 1 in 2nd Embodiment. It is a figure for demonstrating the Example using vacant seat information. It is a figure for demonstrating the Example which prevents the sound of an attraction from the person on another path | route. It is a figure explaining the Example which controls the person who flows in into A station by the whole some path | route.

[First Embodiment]
FIG. 1 is an overall configuration diagram including the congestion alleviating apparatus according to the first embodiment.

  The congestion alleviating apparatus 1 shown in FIG. 1 determines an attraction to be held at an attraction venue on the way from a stadium (departure point) to a station (destination point), for example, after an event held at the stadium ends. Device. The attraction determined by the congestion mitigation apparatus 1 is held at the attraction venue, and the number of people necessary for the congestion alleviation is stopped at the attraction venue, thereby reducing the congestion on the route to the station. The congestion alleviating apparatus 1 illustrated in FIG. 1 includes a congestion state detection unit 11, an interest information collection unit 12, an interest-attraction relevance estimation unit 13, and an attraction determination unit 14. Sensors 111 </ b> A and 111 </ b> B are connected to the congestion alleviating device 1 for collecting the congestion status of the route from the stadium to the station. Each unit included in the congestion alleviating device 1 may be configured by a computer including an arithmetic processing device, a storage device, and the like, and the processing of each unit may be executed by a program. This program is stored in a storage device included in the congestion alleviating apparatus 1 and can be recorded on a recording medium such as a magnetic disk, an optical disk, or a semiconductor memory, or provided through a network.

  The congestion status detection unit 11 collects congestion information indicating the congestion status on the route from the information collected by the sensors 111A and 111B. The congestion information includes, for example, the flow rate of people or the number of people at points on the route.

  The interest information collection unit 12 collects interest information (hobbies / preferences) of people on the route and calculates the number of people who have interest (people on the route) for each interest. The interest information collection unit 12 may collect the interest of each person on the route, or may statistically calculate the tendency of the interest of the group on the route.

  The interest-attraction relevance estimation unit 13 estimates the relevance between the interest information collected by the interest information collection unit 12 and the attraction. For example, when the interest information collecting unit 12 extracts “golf” as an interest, the attraction “virtual golf” is related to the interest “golf”, and the attraction “gel nail experience” is not related to the interest “golf”, etc. Relevance is estimated as follows. In the present embodiment, the attraction means things that attract the interest of various people, such as shows such as magic shows, movie screenings, free trial corners and new product trials.

  The attraction determination unit 14 obtains the amount (flow rate, number of people, etc.) that needs to be stopped from the congestion information collected by the congestion state detection unit 11, and determines the attraction that the number of people corresponding to the amount that needs to be stopped is interested. To do. The attraction determination unit 14 selects an interest satisfying the number of people that need to be stopped based on the number of people for each interest calculated by the interest information collection unit 12, and holds an attraction related to the selected interest at the attraction venue Determine as. For example, if there are 10 people who need to stop, 5 people are interested in “nail”, and 10 people are interested in “golf”, an attraction “virtual golf” related to interest “golf” Is determined as an attraction to be held at the attraction venue.

  By holding the attraction determined as described above at the attraction venue, a desired number of people gather at the attraction venue, and congestion on the route can be reduced. The attraction venue may be provided with a video display device such as a large video equipment or audio equipment, and the attraction (video) determined by the attraction determination section 14 may be displayed. In this case, the congestion mitigation device 1 and the video display device are connected, and the information on the attraction determined by the attraction determination unit 14 is transmitted to the video display device.

  Next, the operation of the congestion alleviating device in the first embodiment will be described.

  FIG. 2 is a flowchart showing the flow of processing of the congestion alleviating apparatus 1 in the first embodiment.

  First, the congestion status detection unit 11 detects the congestion status on the route (step S11). As a method for detecting the congestion situation, there are a method of analyzing an image using a camera or a depth camera capable of acquiring depth information for the sensors 111A and 111B, a method of using a pressure sensor embedded in the ground for the sensors 111A and 111B, and the like. is there. For example, as a method of analyzing the image and measuring the number of people, the methods disclosed in Japanese Patent No. 4914870, Japanese Patent No. 5419925, and Japanese Patent Laid-Open No. 2013-156855 can be used. Or Reference 1 (Nakamura, 6 others, "Automatic measurement of number of people using multi-laser scanner", 3rd Information Science Forum General Lecture Collection, 3rd volume, The Institute of Electronics, Information and Communication Engineers, 2004 The technology disclosed in August 20, pp.195-196) that automatically measures the number of people passing by scanning a horizontal surface of about 16 cm from the floor may be used. In FIG. 1, two sensors 111A and 111B are arranged on the route, the congestion state is detected by the sensor 111A arranged on the route before the attraction venue, and after the relaxation by the sensor 111B arranged on the route after the attraction venue. Detect congestion. It is not necessary to arrange the plurality of sensors 111A and 111B, and only the sensor 111A or only the sensor 111B may be arranged.

  Then, based on the detected congestion situation, it is determined whether or not congestion reduction is necessary (step S12). When the congestion status detected by the congestion status detection unit 11 exceeds the capacity of the route set in advance, it is determined that congestion reduction is necessary. For example, the capacity of the route from the stadium to the station is set to 30 people / minute (indicating the flow rate of 30 people moving per minute), and the congestion state detection unit 11 is 40 people / minute. Is detected, it is determined that congestion reduction is necessary.

  When it is necessary to alleviate the congestion, the interest information collection unit 12 collects the interests of people on the route and calculates the number of people with each interest (step S13). To collect individual interests of people on the route, reference 2 (Hirano and two others, “User attribute estimation from text using Markov Logic”, 27th Annual Conference of the Japanese Society for Artificial Intelligence, general Technology for estimating user attributes (gender, age, occupation, married / unmarried, etc.) from information posted on social media such as Twitter, disclosed in the Japanese Society for Artificial Intelligence, 2013, 3E3-3) Can be used. For example, an IC tag is attached to a ticket for an event held at a stadium, an ID is acquired from the IC tag by an IC tag reader installed on the route, and information on the ticket purchaser is obtained from the acquired ID. Can be associated with attributes extracted from social media. An example of interest data collected from each person on the route is shown in Table 1 below.

興味情報収集部１２が収集した表１を集計することで、経路上にいる人について、各興味を持つ人数を推定することができる。

By counting Table 1 collected by the interest information collection unit 12, it is possible to estimate the number of people who are interested in each person on the route.

  As another method, when calculating the interest of a group on a route statistically, for example, data related to interest by age and gender as correct data in a questionnaire or the like in advance, and statistically likely interest by age and gender. Is estimated. The data on interest by age group and gender is shown in Table 2 below. The reliability in Table 2 represents the likelihood of interest in the age and sex. For example, if the reliability of “20s / female” interested in “nail” is 0.7, it is calculated that 70% of “20s / female” is interested.

混雑状況検出部１１が検出した混雑状況、例えば人の流量（人／分）から経路上にいる人の数を求め、求めた人数に経路上の人の各年代・性別ごとの割合と表２の信頼度をかけることで、経路上にいる集団について、各興味を持つ人数を推定することができる。経路上の人の各年代・性別ごとの割合は、スタジアムで開催されるイベントに参加する人の属性から推定する。

The number of people on the route is obtained from the congestion state detected by the congestion state detection unit 11, for example, the flow rate of people (person / minute), and the ratio of the number of people on the route for each age and sex is shown in Table 2. By applying the reliability, it is possible to estimate the number of interested persons in the group on the route. The proportion of people on the route for each age and gender is estimated from the attributes of people participating in the event held at the stadium.

  Subsequently, the interest-attraction relevance estimation unit 13 estimates the relevance between the interest information collected by the interest information collection unit 12 and the attraction (step S14). For the estimation of the relevance, a model learned by using correct data in which an interest and an attraction are associated with which a correct answer is manually assigned in advance is used. An example of learning data is shown in Table 3 below.

正解データを用いて、関連性ありは「正例」、関連性なしは「負例」として、興味−アトラクション関連性推定モデルを学習する。モデルの学習には、参考文献３（Rong-En Fan, et al., “LIBLINEAR: A Library for Large Linear Classification”, Journal of Machine Learning Research, 2008, vol. 9, pp.1871-1874）などの識別学習器を用いることができる。なお、識別学習の特徴には、ユーザの興味だけでなく、年齢、既婚／未婚などの情報を用いてもよい。本実施の形態では、興味と年齢・性別を素性として用いる。

Using the correct answer data, the interest-attraction relevance estimation model is learned by assuming that “relevant” is relevant and “negative” is not relevant. For model learning, reference 3 (Rong-En Fan, et al., “LIBLINEAR: A Library for Large Linear Classification”, Journal of Machine Learning Research, 2008, vol. 9, pp.1871-1874) etc. A discriminating learner can be used. Note that the identification learning feature may use not only the user's interest but also information such as age and married / unmarried. In this embodiment, interest, age, and sex are used as features.

  A list of attractions that can be held at the attraction venue is held, and the interest collected by the interest information collection unit 12 is associated with each attraction. A plurality of interests may be associated with one attraction.

  And the attraction determination part 14 determines an attraction according to interest information and a congestion condition (step S15). The interest-attraction relevance estimation unit 13 knows the relevance between the interest and the attraction, so that it is possible to know what attraction the interested person is interested in. Further, the interest information collecting unit 12 knows the number of people who have each interest. Therefore, the number of people who are interested in each attraction is known from the number of people who are interested in each other and the relationship between the interest and the attraction. Table 4 below shows an example of the number of people interested in each attraction.

アトラクション決定部１４は、足止めが必要な人数に近い関心のある人の数をもつアトラクションを選択する。例えば、スタジアムから駅に向かう経路のキャパシティが３０人／分で、混雑状況検出部１１が４０人／分の混雑状況を検出した場合、１０人／分程度を足止めする必要がある。スタジアムからアトラクション会場に到達するまでに５分かかるとすると、２００人がアトラクション会場までの経路上に存在することになる。そのうち５０人を足止めすればよいので、５０人が興味を持つアトラクションを決定する。

The attraction determination unit 14 selects an attraction having the number of interested persons close to the number of persons that need to be stopped. For example, when the capacity of the route from the stadium to the station is 30 people / minute and the congestion state detection unit 11 detects a congestion state of 40 people / minute, it is necessary to stop at about 10 people / minute. If it takes 5 minutes to reach the attraction site from the stadium, 200 people will be on the route to the attraction site. Of these, it is sufficient to hold 50 people, so the attraction that 50 people are interested in is determined.

  After the attraction is held, feedback from the congestion mitigation result by holding the attraction determined by the attraction determining unit 14 based on the data from the sensor 111B, and changing the attraction to be held, or the number of people who could not stop The attractions you have may be held at other attractions on the route.

  As described above, according to the present embodiment, the congestion state detection unit 11 detects the congestion state on the route, and the interest information collection unit 12 collects the interest information of the person on the route, and for each interest The number of people who are interested is calculated, the interest-attraction relevance estimation unit 13 estimates the relevance between the interest information and the attraction, and the attraction determination unit 14 obtains the number of people to stop from the congestion of the route. Determines the attractions that people are interested in. By holding the determined attraction at the attraction venue on the route, it is possible to reduce the congestion of the route. As a result, a person who is interested in the attraction can enjoy the attraction, and a person who is not interested in the attraction can follow a route with less congestion.

[Second Embodiment]
FIG. 3 is an overall configuration diagram including the congestion alleviating apparatus according to the second embodiment.

  The congestion alleviating apparatus 1 shown in FIG. 3 is an apparatus for reducing the congestion of a route as in the first embodiment. However, in the second embodiment, another route is not determined without determining an attraction to be held. Reducing crowded routes by guiding people to attractions held in

  The congestion alleviating device 1 shown in FIG. 3 is different from the congestion mitigating device according to the first embodiment in that a route determining unit 15 is provided instead of the attraction determining unit 14 and a route presenting device 151 is connected.

  Since the congestion state detection unit 11, the interest information collection unit 12, and the interest-attraction relevance estimation unit 13 are the same as those in the congestion mitigation apparatus according to the first embodiment, redundant description is omitted.

  The route determination unit 15 retains information on the attraction B that is being performed on the route toward station B, obtains the number of people to be guided to other routes from the congestion information collected by the congestion state detection unit 11, and the number of people to be guided Is determined as a detour route, and the route presentation device 151 presents the route. As the route presentation device 151, a portable terminal held by a person on the route may be used.

  When the route presentation device 151 presents information on the detour route, the route presentation device 151 may directly represent the information of the attraction B that is being performed on the detour route (for example, the name of the attraction B is displayed), or You may present the figure which expressed attraction B indirectly, without expressing information directly. For example, when the attraction B is an attraction for children, a picture in which the child is interested is presented.

  Next, the operation of the congestion alleviating device in the second embodiment will be described.

  FIG. 4 is a flowchart showing the flow of processing of the congestion alleviating apparatus 1 in the second embodiment.

  First, the congestion status detection unit 11 detects the congestion status on the route and determines whether or not it is necessary to alleviate the congestion (steps S21 and S22). In FIG. 3, the sensor 111 detects the congestion state of the route toward the station A.

  When it is necessary to alleviate the congestion, the interest information collection unit 12 collects the interests of people on the route and calculates the number of people with each interest (step S23).

  The interest-attraction relevance estimation unit 13 estimates the relevance between the interest information collected by the interest information collection unit 12 and the attraction B (step S24).

  The route determination unit 15 determines a route to be presented according to the relationship between the congestion status and the interest information and the attraction B (step S25). The interest-attraction relevance estimation unit 13 knows what the interested person is interested in the attraction B, and the interest information collecting unit 12 knows the number of interested persons. Know the number of people with Therefore, the route determination unit 15 selects a route on which the attraction B having the number of interested people close to the number of people who want to be guided from the route toward the station A to another route is held as a bypass route.

  Then, the route determined by the route determination unit 15 is presented to the route presentation device 151 (step S26).

  In the example of FIG. 3, only the route to station B is shown as a candidate for a detour route. However, a route where an attraction that is of interest to the number of people to be guided from among a plurality of routes is held. It may be determined. Alternatively, when a cinema complex having a plurality of screens exists in the detour route, the route determination unit 15 determines a movie in which the number of people to be guided is interested, and presents information on the determined movie together with the detour route. May be.

  As described above, according to the present embodiment, the congestion state detection unit 11 detects the congestion state on the route, and the interest information collection unit 12 collects the interest information of the person on the route, and for each interest The number of people who are interested is calculated, the interest-attraction relevance estimation unit 13 estimates the relevance between the interest information and the attraction, and the route determination unit 15 attracts the interest that the number of people who want to guide from the crowded route to another route is interested. The route presenting apparatus 151 presents the route, so that the number of people necessary to alleviate the congestion of the route can be guided to another route.

[Modification 1]
Subsequently, a modification of the embodiment will be described.

  In the embodiment described above, the attraction is determined based on the interest of the person on the route, or the route where the attraction is held is shown, but a special service for each user like a coupon is provided instead of the attraction. It may be determined and transmitted electronically to a portable terminal held by a person on the route.

  Specifically, the interest-attraction relevance estimation unit 13 obtains an association between a person's interest on the route and a coupon provided by a store on the route. As shown in Table 5 below, the attraction determination unit 14 obtains each coupon and the number of people who are interested in the coupon, and determines a coupon corresponding to the number of people required for stopping according to the congestion situation.

あるいは、経路決定部１５が、興味情報と混雑状況に応じて、誘導すべき人数が興味を持つ店舗のある経路とともにクーポンを携帯端末等に配布する。

Or the route determination part 15 distributes a coupon to a portable terminal etc. with the route with the shop where the number of persons to guide is interested according to interest information and congestion conditions.

  If the effect of alleviating congestion due to the distribution of coupons is not as expected, the service content is changed so that the number of people that can be stopped or guided further increases, such as increasing the discount rate by coupons or adding further preferential treatment to coupons.

[Modification 2]
As another modification, there is an example in which an allowable state indicating the number of people that can be accommodated such as an attraction or a store is used. When the congestion mitigation apparatus 1 acquires the allowable status of the attraction venue or store and cannot accommodate the number of people who wants to stop or guide at the attraction venue or store, the service is selected in consideration of the congestion status or the allowable status.

  For example, in the route shown in FIG. 5, the congestion alleviating apparatus 1 determines that it is necessary to guide 10 people from the congestion state of the route from the stadium to the station A, and 10 people are interested in the driving range. Estimated. However, when the permissible information indicating that there are five vacant seats in the driving range is received, the congestion alleviating device 1 does not present a route toward the B station. Or you may show the path | route which goes to B station until there is no vacant seat of a golf driving range. Furthermore, since there are only 5 seats available, among the 10 people who are interested in golf, only 5 people may be presented and guided to the B station.

  In addition, if there are 10 vacancies in the hamburger shop on the route to station A, the route to station A may be presented.

[Modification 3]
As another modified example, there is an example in which the information of the attraction implemented for reducing congestion is controlled so as not to reach a person on another route. Specifically, as shown in FIG. 6, Reference 4 is used so that images and sounds of attractions being held on the route toward Station A are not visible or heard by people on the route toward Station B. (Uematsu, two others, "Local reproduction of sound considering reproduction characteristics in the area", Journal of the Acoustical Society of Japan, Acoustical Society of Japan, 2006, Vol. 62, No. 2, pp.89- 97), the sound curtain 16 is arranged between the paths so that the sound of the attraction can be heard only within a specific area. Thereby, it can be expected that a person on another route does not flow into the route on which the congestion is reduced.

[Example of combination]
By combining the embodiments described above, the number of people flowing into a certain point may be controlled over a plurality of routes. For example, as shown in FIG. 7, routes A to C exist on the route from the stadium to the station A, and each of the routes A to C flows into the station A even in a proper state that is not congested. When the number of people is large and no people can be accommodated at station A, an attraction is held on route A using the example of the first embodiment. Furthermore, by combining the examples of the second embodiment so far, it distributes coupons for stores on the route from Route C to Station B, and guides movies to be screened based on movie theater availability information. By presenting, the person is guided to the route to the B station.

DESCRIPTION OF SYMBOLS 1 ... Congestion alleviation apparatus 11 ... Congestion condition detection part 12 ... Interest information collection part 13 ... Attraction relevance estimation part 14 ... Attraction determination part 15 ... Path determination part 151 ... Path | route presentation apparatus 16 ... Sound curtain 111, 111A, 111B ... Sensor

Claims (26)

A congestion mitigation device for mitigating congestion on a route by providing a service on the route,
Interest information collecting means for collecting interest information indicating the interest of a person on the route;
Congestion information collecting means for collecting congestion information indicating the congestion status of the route;
Service determining means for determining a service based on the congestion information and the interest information;
Service providing means for providing the service determined by the service determining means on the route;
A congestion alleviating device characterized by comprising:   The service determining means obtains an amount that needs to be stopped based on the congestion information, and determines a service on which the person on the route corresponding to the amount that needs to be stopped shows interest based on the interest information. The congestion alleviating device according to claim 1, wherein A congestion mitigation device for relieving congestion on a route by guiding a person on the crowded route to another route on which a service is provided,
Interest information collecting means for collecting interest information indicating the interest of a person on the route;
Congestion information collecting means for collecting congestion information indicating the congestion status of the route;
Route determining means for determining the other route on which a service on which the person on the route is interested is provided based on the congestion information and the interest information;
Route presentation means for presenting the determined another route;
A congestion alleviating device characterized by comprising:   The route determination means obtains an amount that needs to be guided to the other route based on the congestion information, and a person on the route corresponding to the amount that requires the guidance shows interest based on the interest information. 4. The congestion alleviating apparatus according to claim 3, wherein the other route on which the service is provided is determined.   The congestion alleviating apparatus according to claim 1, wherein the interest information is information related to each interest of a person on the route.   The congestion alleviating apparatus according to claim 1, wherein the interest information is statistical information indicating a tendency of interest of a plurality of people on a route.   The congestion reducing apparatus according to claim 1, wherein the service is content related to the interest information.   The congestion mitigation apparatus according to claim 1, wherein the service is an attraction that a person on the route sees or listens to.   9. The congestion mitigation apparatus according to claim 8, wherein the attraction is output using video equipment and / or audio equipment arranged on the route.   It has a viewing control means for controlling the attraction output from the video equipment and / or audio equipment arranged on the route so that it cannot be seen and / or heard from a route different from the route. The congestion alleviating device according to claim 9.   The congestion mitigation apparatus according to claim 1, wherein the service is a discount or preferential treatment by a coupon that can be used by a person on the route at a service facility.   The congestion reducing device according to claim 11, wherein the coupon is distributed to a mobile terminal. The congestion information collecting means collects congestion information after congestion mitigation indicating the congestion status of the route after the determined service is provided,
3. The congestion mitigation apparatus according to claim 1, wherein the service determining unit changes the service so that congestion mitigation is performed more appropriately based on the congestion information after congestion mitigation. The service is an attraction that a person on the route sees or listens to,
The congestion reducing apparatus according to claim 13, wherein the service determining unit changes the attraction. The service is a discount or preferential treatment by a coupon that can be used by a person on the route at a service facility,
The congestion mitigation apparatus according to claim 13, wherein the service determination unit changes a discount rate or a preferential degree of the coupon. A permissible information collecting means for collecting permissible information of users permitted by the facility where the service is provided;
5. The congestion mitigation apparatus according to claim 3, wherein the route determination unit determines the other route based on the allowance information.   The congestion alleviating apparatus according to claim 16, wherein the permissible information is vacant seat information of the facility.   The congestion mitigation apparatus according to claim 3 or 4, wherein the route presenting unit presents a diagram related to the service. A congestion mitigation method using a congestion mitigation device for mitigating congestion on the route by providing a service on the route,
Collecting interest information indicating the interest of a person on the route;
Collecting congestion information indicating the congestion status of the route;
Determining a service based on the congestion information and the interest information;
Providing the service determined in the step of determining the service;
A congestion alleviating method characterized by comprising:   The step of determining the service obtains an amount that needs to be stopped based on the congestion information, and determines a service that interests a person on the route corresponding to the amount that requires the stopping based on the interest information. The congestion relieving method according to claim 19. A congestion mitigation method using a congestion mitigation device for mitigating congestion on a route by guiding a person on a crowded route to another route on which a service is provided,
Collecting interest information indicating the interest of a person on the route;
Collecting congestion information indicating the congestion status of the route;
Determining the other route on which a service on which the person on the route is interested is provided based on the congestion information and the interest information;
Presenting the determined alternative route;
A congestion alleviating method characterized by comprising:   The step of determining the different route obtains an amount that requires guidance to the other route based on the congestion information, and a person on the route corresponding to the amount that requires guidance based on the interest information. The congestion relieving method according to claim 21, further comprising: determining the another route on which a service showing interest is provided.   The congestion relieving method according to any one of claims 19 to 22, wherein the interest information is information related to each interest of a person on the route.   23. The congestion alleviating method according to claim 19, wherein the interest information is statistical information indicating a tendency of interest of a plurality of people on the route.   25. The congestion mitigation method according to claim 19, wherein the service is an attraction that a person on the route sees or listens to.   25. The congestion mitigation method according to any one of claims 19 to 24, wherein the service is a discount or preferential treatment by a coupon that can be used by a person on the route at a service facility.

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