JP2015225406A - Equipment management system, equipment management device, and equipment management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an equipment management system, an equipment management device, and an equipment management method capable of suppressing an unnecessary inquiry, and performing appropriate dealing for each facility.SOLUTION: An equipment management system 100 includes: a management part 210 for managing the maintenance information of equipment installed in each of a plurality of facilities; and a control part 220 for, in accordance with the reception of a request source facility identifier specifying a request source facility, transmitting the list of equipment installed in the request source facility to a predetermined terminal. The control part 220 transmits, in accordance with the reception of an object equipment identifier specifying object equipment selected from among the list of the equipment installed in the request source facility, a check list for specifying the failure of the object equipment to the predetermined terminal. The check list is generated on the basis of the maintenance information of the object equipment managed by the management part.

Description

  The present invention relates to an equipment management system, equipment management apparatus, and equipment management method for managing equipment provided in each of a plurality of facilities.

  Conventionally, many facilities are used in facilities (hereinafter referred to as facilities) such as stores, factories or office buildings. In such a facility, the maintenance of the facility is performed in order to maintain the function and performance of the facility. Maintenance includes, for example, inspections for investigating the deterioration state of equipment, maintenance that performs minor care during inspections, repairs that deal with equipment malfunctions to restore equipment functions and performance to the original installation, and new existing equipment Includes replacements for equipment.

  For the purpose of managing such information related to maintenance (hereinafter, maintenance information), an equipment management system that manages basic information and maintenance information using a database for each equipment has been proposed (for example, Patent Document 1). ). The basic information includes, for example, an installation date, a predetermined service life, a rated power consumption, and the like. The maintenance information includes past maintenance history.

JP 2005-182399 A

  By the way, when the malfunction of the facility occurs, the person in charge of the facility determines that the measure for the malfunction is necessary and contacts the maintenance company. Or the person in charge of a facility contacts the call center which arranges a maintenance contractor, and a call center contacts a maintenance contractor.

  In such a case, there is a case where the person in charge of the facility can perform a treatment even when a malfunction of the facility occurs. Whether or not the person in charge at the facility can take action depends on the proficiency level of the person in charge at the facility. That is, when the proficiency level of the person in charge at the facility is low, there is a risk that inquiries to the maintenance company or the call center will increase. Alternatively, in the case of using a call center, the person in charge at the call center may guide the person in charge at the facility about the treatment method. In such a case, if the proficiency level of the person in charge at the call center is low, there is a risk that inquiries to the maintenance company will increase.

  Furthermore, it is possible that the malfunction of an equipment has various tendency according to the use environment etc. of the equipment in a facility. Therefore, it is conceivable that a different treatment is required for each facility as a treatment for a malfunction of the facility.

  As described above, simply managing the maintenance information cannot suppress unnecessary inquiries, and it is difficult to perform appropriate measures for each facility.

  Therefore, the present invention has been made to solve the above-described problems, and is an equipment management system, equipment management apparatus, and equipment that can suppress unnecessary inquiries and perform appropriate measures for each facility. The purpose is to provide a management method.

  A first feature is an equipment management system that manages equipment provided in each of a plurality of facilities, and manages management information of equipment provided in each of the plurality of facilities for each of the plurality of facilities. And a control unit that transmits a list of facilities provided in the request source facility to a predetermined terminal in response to reception of a request source facility identifier that specifies a request source facility that is one of the plurality of facilities. The control unit, in response to reception of a target equipment identifier for specifying a target equipment selected from a list of equipment provided in the request source facility, to the predetermined terminal, the defect of the target equipment A check list for specifying is transmitted, and the check list is generated based on maintenance information of the target equipment managed by the management unit. To.

  1st characteristic WHEREIN: The said control part transmits the information used for the specification of the maintenance contractor which deals with the malfunction of the said object installation with respect to the said predetermined terminal.

  In the first feature, the management unit manages, in addition to the maintenance information, treatment method information indicating a treatment method for a failure of equipment provided in each of the plurality of facilities, and the control unit In response to reception of a response result to the check list, it is determined whether or not the management method information for the malfunction of the target equipment specified by the response result to the check list is managed by the management unit, and the treatment method information Is managed by the management unit, the treatment method information for the malfunction of the target equipment is transmitted to the predetermined terminal.

  In the first feature, when the treatment method information is not managed by the management unit, the control unit transmits, to the predetermined terminal, information used for specifying the maintenance contractor for a malfunction of the target facility. To do.

  In the first feature, the check list is updated by learning maintenance information of the target equipment.

  In the first feature, the predetermined terminal is a terminal for the requesting facility or a terminal for a call center that processes inquiries from the plurality of facilities.

  A second feature is an equipment management apparatus that manages equipment provided in each of a plurality of facilities, and manages management information of equipment provided in each of the plurality of facilities for each of the plurality of facilities. And a control unit that transmits a list of facilities provided in the request source facility to a predetermined terminal in response to reception of a request source facility identifier that specifies a request source facility that is one of the plurality of facilities. The control unit, in response to reception of a target equipment identifier for specifying a target equipment selected from a list of equipment provided in the request source facility, to the predetermined terminal, the defect of the target equipment The gist is that a checklist for specifying is transmitted, and the checklist is generated based on maintenance information of the target equipment managed by the management unit. .

  A third feature is an equipment management method for managing equipment provided in each of a plurality of facilities, wherein the maintenance information of the equipment provided in each of the plurality of facilities is managed for each of the plurality of facilities. A and a step B of transmitting a list of facilities provided in the request source facility to a predetermined terminal in response to reception of a request source facility identifier that specifies a request source facility that is one of the plurality of facilities. A check list for identifying a defect of the target equipment for the predetermined terminal in response to receiving a target equipment identifier for specifying the target equipment selected from the list of equipment provided in the request source facility The check list is generated based on the maintenance information of the target equipment managed in the step A. The the gist.

  According to the present invention, it is possible to provide an equipment management system, equipment management apparatus, and equipment management method capable of suppressing unnecessary inquiries and performing appropriate measures for each facility.

FIG. 1 is a diagram illustrating an application scene according to the first embodiment. FIG. 2 is a diagram illustrating the facility management system 100 according to the first embodiment. FIG. 3 is a diagram illustrating an example of information stored in the facility information DB 211 according to the first embodiment. FIG. 4 is a diagram illustrating an example of information stored in the maintenance information DB 212 according to the first embodiment. FIG. 5 is a diagram illustrating an example of information stored in the supplier information DB 213 according to the first embodiment. FIG. 6 is a diagram illustrating an example of information stored in the check item DB 214 according to the first embodiment. FIG. 7 is a diagram illustrating an example of a display image according to the first embodiment. FIG. 8 is a diagram illustrating an example of a display image according to the first embodiment. FIG. 9 is a sequence diagram illustrating the facility management method according to the first embodiment. FIG. 10 is a diagram illustrating an example of a display image according to the first modification. FIG. 11 is a diagram illustrating an example of a display image according to the first modification. FIG. 12 is a flowchart illustrating the facility management method according to the first modification. FIG. 13 is a diagram illustrating an example of a display image according to the second modification. FIG. 14 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 15 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 16 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 17 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 18 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 19 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 20 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 21 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 22 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 23 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 24 is a diagram illustrating an example of a guidance screen according to the third modification. FIG. 25 is a sequence diagram illustrating the facility management method according to the third modification.

  Hereinafter, an equipment management system according to an embodiment of the present invention will be described with reference to the drawings. In the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals.

  However, it should be noted that the drawings are schematic and ratios of dimensions and the like are different from actual ones. Therefore, specific dimensions and the like should be determined in consideration of the following description. Moreover, it is a matter of course that portions having different dimensional relationships and ratios are included between the drawings.

[Outline of Embodiment]
The equipment management system according to the embodiment manages equipment provided in each of a plurality of facilities. For each of the plurality of facilities, the facility management system includes a management unit that manages maintenance information of facilities provided in each of the plurality of facilities, and a request source that specifies a request source facility that is one of the plurality of facilities. In response to reception of the facility identifier, a control unit is provided that transmits a list of facilities provided in the request source facility to a predetermined terminal. The control unit identifies a defect of the target facility with respect to the predetermined terminal in response to reception of a target facility identifier that identifies a target facility selected from a list of facilities provided in the request source facility. Send a checklist for. The check list is generated based on maintenance information of the target equipment managed by the management unit.

  In the embodiment, the facility management system transmits a check list for identifying a defect in the target facility. Therefore, unnecessary inquiries to the contractor or the call center are suppressed without depending on the proficiency level of the person in charge of the facility or the skill level of the person in charge of the call center. In addition, in the embodiment, the check list is generated based on the maintenance information of the target equipment. Therefore, even if the malfunction of the equipment has various tendencies according to the usage environment of the equipment in the facility, an appropriate treatment can be performed for each facility.

[First Embodiment]
(Applicable scene)
The application scene according to the first embodiment will be described below. FIG. 1 is a diagram illustrating an application scene according to the first embodiment.

  As shown in FIG. 1, the facility management system 100 according to the first embodiment is applied to a scene where a call center 30 mediates between a plurality of stores 10 and a plurality of merchants 20. A person in charge of the store 10 or a person in charge of the call center 30 can use the equipment management apparatus 200 that manages equipment provided in each of a plurality of facilities.

  The store 10 is a retail store such as a supermarket or a convenience store. The store 10 has facilities such as a cold case, an air conditioner, and a lighting device, for example. The store 10 is an example of a facility having a plurality of facilities. In FIG. 1, a store 10A, a store 10B, a store 10C, and a store 10D are provided as the store 10.

  The trader 20 is a trader who performs equipment maintenance in order to maintain the function and performance of the equipment. A contractor that performs maintenance of equipment is generally synonymous with a maintenance contractor that deals with malfunctions of the equipment. Maintenance includes, for example, inspections for investigating the deterioration state of equipment, maintenance that performs minor care during inspections, repairs that deal with equipment malfunctions to restore equipment functions and performance to the original installation, and new existing equipment Includes replacements for equipment. In FIG. 1, a merchant 20A, a merchant 20B, a merchant 20C, and a merchant 20D are provided as the merchants 20.

  The call center 30 is an organization that accepts various contacts from persons in charge at a plurality of stores 10. In the first embodiment, the call center 30 listens to the facility failure status from the person in charge at the store 10 and arranges the dealer 20 as necessary.

  As described above, the facility management apparatus 200 manages facilities provided in each of a plurality of facilities. As will be described later, the facility management apparatus 200 manages facility information, maintenance information, supplier information, and the like. Details of the facility management apparatus 200 will be described later.

(Equipment management system)
Below, the equipment management system concerning a 1st embodiment is explained. FIG. 2 is a diagram illustrating the facility management system 100 according to the first embodiment. As shown in FIG. 2, the facility management system 100 includes a facility management device 200 and a user terminal 300. The facility management apparatus 200 and the user terminal 300 are connected via the network 400.

  The facility management apparatus 200 includes a management unit 210, a control unit 220, and a communication unit 230. The management unit 210 includes an equipment information DB 211, a maintenance information DB 212, a supplier information DB 213, and a check item DB 214.

  The facility information DB 211 stores basic information of facilities provided in each of the plurality of stores 10. For example, as shown in FIG. 3, the facility information DB 211 stores a store name, a store ID, a facility name, a facility ID, an installation location, an introduction year, an age, and a service life in association with each other. The store name is the name of the store 10 where the equipment is installed. The store ID is an identifier for identifying the store 10. The equipment name is the name of the equipment. The equipment ID is an identifier for identifying the equipment. The installation location is a location where equipment is installed in the store 10. The introduction year is the year when the equipment was introduced. Aging is the year that has elapsed since the installation of the equipment. The useful life is determined by the manufacturer of the equipment and is information indicating a period in which the equipment can be used properly after the equipment is introduced.

  The maintenance information DB 212 stores maintenance information of facilities provided in each of the plurality of stores 10 for each of the plurality of stores 10. For example, as shown in FIG. 4, the maintenance information DB 212 stores a store name, equipment name, maintenance date, maintenance summary, and maintenance details in association with each other. The maintenance information DB 212 may store a store ID and an equipment ID in association with these pieces of information. The store name and facility name are as described above. The maintenance date is the date on which maintenance is performed. The maintenance overview is information indicating an overview of maintenance, and the maintenance details are information indicating details of maintenance.

  Here, as described above, the maintenance includes, for example, an inspection for investigating the deterioration state of the equipment, a maintenance that performs minor care during the inspection, and a malfunction of the equipment in order to return the function and performance of the equipment to the original installation state. Repairs to be performed, replacement of existing equipment with new equipment, etc.

  The supplier information DB 213 stores basic information of the supplier 20 that performs maintenance. For example, as shown in FIG. 5, the supplier information DB 213 stores a store name, an equipment name, a supplier name, and remarks in association with each other. The vendor information DB 213 may store the store ID and the facility ID in association with these pieces of information. Furthermore, the trader information DB 213 may store an identifier (a trader ID) for identifying the trader 20 in association with these pieces of information. The store name and facility name are as described above. The trader name is the name of the trader 20 who performs equipment maintenance. The remarks are information indicating characteristics of the trader 20 and the like. The contractor 20 that performs maintenance of equipment is generally synonymous with a maintenance contractor that deals with malfunctions of the equipment.

  As shown in FIG. 5, a plurality of contractors may be associated with one facility. That is, there may be a trader (a trader who deals with a malfunction) that performs maintenance of one piece of equipment according to the content of maintenance or the transaction status between the store and the trader.

  The check item DB 214 stores check items for equipment malfunctions. For example, as illustrated in FIG. 6, the check item DB 214 stores a store name, an equipment name, a check item ID, and check item contents in association with each other. The check item DB 214 may store the store ID and the facility ID in association with these pieces of information. The store name and facility name are as described above. The check item ID is an identifier for identifying the check item. The check item content is the content of the check item.

  For example, in the case where the equipment is a cold case, the check item contents are "Is the power lamp lit?", "Is an error message displayed?" "Do you have a proper temperature?"

  The control unit 220 controls each component provided in the facility management apparatus 200. In the first embodiment, the control unit 220 performs the following control, for example.

  First, in response to receiving a request source facility identifier that specifies a request source facility that is one of a plurality of facilities, the control unit 220 displays a list of facilities provided in the request source facility for the user terminal 300. Send. The user terminal 300 may be a terminal for a request source facility (that is, a terminal used by a person in charge of the store 10) or a terminal for a call center (that is, a terminal used by a person in charge of the call center 30). .

  Specifically, the control unit 220 refers to the facility information DB 211 and extracts a list of facilities associated with the store ID that matches the request source facility identifier. Finally, the control unit 220 controls the communication unit 230 to transmit the extracted equipment list to the user terminal 300.

  In the first embodiment, the user can easily select a facility in which a problem has occurred from the list of facilities by transmitting the list of facilities provided in the request source facility.

  Secondly, in response to receiving the target equipment identifier that identifies the target equipment selected from the list of equipment provided in the request source facility, the control unit 220 notifies the user terminal 300 of the problem of the target equipment. Send a checklist to identify. The check list is generated based on the maintenance information of the target equipment managed by the management unit 210 (here, the maintenance information DB 212).

  Specifically, the control unit 220 refers to the facility information DB 211 and identifies the facility name associated with the facility ID that matches the target facility identifier. Subsequently, the control unit 220 refers to the check item DB 214 and extracts the check item contents associated with the specified facility name. The control unit 220 refers to the maintenance information DB 212 and identifies a maintenance summary and maintenance details associated with the identified equipment name. Subsequently, the control unit 220 identifies defects that are likely to occur in the target equipment provided in the request source facility based on the identified maintenance summary and maintenance details. The control unit 220 generates a check list by combining the extracted check item contents based on the identified defect. Finally, the control unit 220 controls the communication unit 230 to transmit the generated check list to the user terminal 300.

  Thirdly, in response to receiving the answer result to the check list, the control unit 220 uses the user terminal 300 to specify a maintenance contractor that deals with the malfunction of the target equipment specified by the answer result to the check list. Send. The information used for specifying the maintenance company may be information that can finally specify the maintenance company. The information used for specifying the maintenance company is, for example, the contact information of the call center 30 and the defect status of the target equipment (contents to be transmitted to the call center 30). Alternatively, the information used for specifying the maintenance contractor may be, for example, the contact information of the contractor associated with the target facility in the contractor information DB 213 and the defect status of the target facility (content to be transmitted to the contractor). However, the information used for specifying the maintenance contractor may not include the failure status of the target facility.

  The communication unit 230 communicates with the user terminal 300 via the network 400. For example, the communication unit 230 receives a request source facility identifier (here, a shop ID) and a target facility identifier (here, a facility ID) from the user terminal 300. The communication unit 230 transmits, to the user terminal 300, information used for specifying the check list and the maintenance company under the control of the control unit 220.

  As described above, the user terminal 300 may be a terminal for a request source facility (that is, a terminal used by a person in charge of the store 10), or a terminal for a call center (that is, a terminal used by a person in charge of the call center 30). It may be. The user terminal 300 includes a communication unit 310, an input IF 320, a control unit 330, and a display unit 340.

  The communication unit 310 communicates with the facility management apparatus 200 via the network 400. For example, the communication unit 310 transmits the request source facility identifier (here, the store ID) and the target facility identifier (here, the facility ID) to the facility management apparatus 200. The communication unit 310 receives information used for specifying the checklist and the maintenance contractor from the facility management apparatus 200.

  The input IF 320 is an interface for inputting various information. The input IF 320 is, for example, a keyboard, a mouse, a touch panel, or the like.

  The control unit 330 controls each component provided in the user terminal 300. The control unit 330 generates an image based on information (display data) received from the facility management apparatus 200 and displays the generated image on the display unit 340.

  The display unit 340 is a display that displays an image. The display unit 340 may be a touch panel display.

  The network 400 is not particularly limited, but is a wide area network such as the Internet. The network 400 may be a VPN (Virtual Private Network) or a mobile communication network.

(Display image)
Hereinafter, the display image according to the first embodiment will be described. 7 and 8 are diagrams illustrating examples of display images according to the first embodiment. Specifically, FIG. 7 is a diagram illustrating an example of a check list, and FIG. 8 is an example of information used for specifying a maintenance contractor.

  As illustrated in FIG. 7, the check list includes a plurality of check items for specifying a defect in the target facility. The check list is transmitted from the facility management apparatus 200 to the user terminal 300 and displayed on the display unit 340 of the user terminal 300.

  As shown in FIG. 8, the information used to specify the maintenance company includes the contact information of the call center 30 and the failure status of the target equipment (contents to be transmitted to the call center 30). Information used for specifying the maintenance company is transmitted from the facility management apparatus 200 to the user terminal 300 and displayed on the display unit 340 of the user terminal 300.

  Although embodiment is not specifically limited, It is preferable that the display part 340 of the user terminal 300 displays the image shown in FIG. 7 or FIG. 8 using a browser.

(Equipment management method)
The facility management method according to the first embodiment will be described below. FIG. 9 is a sequence diagram illustrating the facility management method according to the first embodiment. In FIG. 9, a user terminal 300 is a terminal for a request source facility (that is, a terminal used by a person in charge at the store 10).

  As illustrated in FIG. 9, in step S <b> 10, the user terminal 300 transmits a store ID (request source facility identifier) to the facility management apparatus 200. The store ID (requester facility identifier) is input to the user terminal 300 by the person in charge of the store 10.

  In step S <b> 11, the facility management apparatus 200 transmits a list of facilities associated with the store ID that matches the store ID (request source facility identifier) received in step S <b> 10 to the user terminal 300.

  In step S <b> 12, the user terminal 300 transmits, to the facility management apparatus 200, a facility ID (target facility identifier) that identifies the target facility selected from the list of facilities provided in the request source facility. The target equipment is selected by the person in charge at the store 10 from the list of equipment provided in the request source facility.

  In step S <b> 13, the facility management apparatus 200 transmits to the user terminal 300 a check list for specifying a defect in the target facility. As shown in FIG. 7, the check list is configured by a combination of check item contents managed by the management unit 210 (here, the check item DB 214). It should be noted that the check list is generated based on the maintenance information of the target facility managed by the management unit 210 (here, the maintenance information DB 212) as described above.

  In step S <b> 14, the user terminal 300 transmits a response result to the check list to the facility management apparatus 200. The answer to the check list is input to the user terminal 300 by the person in charge at the store 10.

  In step S <b> 15, the facility management apparatus 200 generates a message to be transmitted to the user terminal 300. The message includes information used for specifying a maintenance contractor who deals with a malfunction of the target facility. The information used for specifying the maintenance contractor may be information that can finally specify the maintenance contractor as described above. Here, as shown in FIG. 8, the information used for specifying the maintenance contractor is the contact information of the call center 30 and the failure status of the target equipment (contents to be transmitted to the call center 30).

  In step S <b> 16, the facility management apparatus 200 transmits the message generated in step S <b> 15 (information used for specifying the maintenance company) to the user terminal 300.

  In step S17, the person in charge of the store 10 refers to the message received in step S16 (information used for specifying the maintenance company) and contacts the person in charge of the call center 30. The contact with the person in charge of the call center 30 is preferably made by telephone, but may be made by mail. It is preferable that the person in charge of the store 10 communicates the defect status of the target facility to the person in charge of the call center 30.

  In step S <b> 18, the person in charge of the call center 30 selects a maintenance contractor who deals with the malfunction of the target facility according to the malfunction status of the target facility. Subsequently, the person in charge of the call center 30 arranges a measure for the malfunction of the target facility with respect to the selected maintenance company.

  In step S19, the person in charge of the call center 30 accesses the facility management apparatus 200 and requests the facility management apparatus 200 to update the status of the target facility. Here, it is preferable that the person in charge of the call center 30 requests an update of the status of the target facility using a terminal similar to the user terminal 300. The status of the target equipment is information indicating the progress status of the treatment for the malfunction of the target equipment.

  FIG. 9 illustrates an application scene in which the call center 30 mediates between the store 10 and the merchant 20. However, the embodiment is not limited to this, and the call center 30 may not be provided. In such a case, the message transmitted for transmission to the user terminal 300 in step S16 includes information to be transmitted to the contractor associated with the target facility and information to be transmitted to the contractor as information used for specifying the maintenance contractor. It is preferable.

  As described above, in the first embodiment, the facility management apparatus 200 transmits a check list for identifying the malfunction of the target facility to the user terminal 300. Therefore, unnecessary inquiries to the vendor 20 or the call center 30 are suppressed without depending on the proficiency level of the person in charge at the store 10. In addition, in the first embodiment, the check list is generated based on the maintenance information of the target equipment. Therefore, even if the malfunction of the equipment has various tendencies according to the usage environment of the equipment in the facility, an appropriate treatment can be performed for each facility.

[Modification 1]
Hereinafter, Modification Example 1 of the first embodiment will be described. In the following, differences from the first embodiment will be mainly described.

  Specifically, in the first modification, the facility management apparatus 200 (management unit 210) manages treatment method information indicating a treatment method for a failure of facilities provided in each of a plurality of facilities, in addition to maintenance information. The facility management apparatus 200 (the control unit 220) determines whether or not the management unit 210 manages the treatment method information for the failure of the target facility specified by the response result to the check list in response to the reception of the response result to the check list. Judging.

  The facility management apparatus 200 (control unit 220) transmits the treatment method information for the malfunction of the target facility to the user terminal 300 when the treatment method information is managed by the management unit 210. On the other hand, when the treatment method information is not managed by the management unit 210, the facility management device 200 (the control unit 220) uses information for identifying a maintenance contractor who treats the malfunction of the target facility with respect to the user terminal 300. Send.

(Display image)
Hereinafter, a display image according to the first modification will be described. 10 and 11 are diagrams illustrating examples of display images according to the first modification. Specifically, FIG. 10 is a diagram illustrating an example of a check list, and FIG. 11 is an example of treatment method information.

  As shown in FIG. 10, the check list is the same as the check list shown in FIG. Therefore, the description relating to FIG. 10 is omitted.

  As shown in FIG. 11, the handling method information is information for dealing with a malfunction of the target facility specified by the answer result to the check list, and indicates a treatment that the person in charge of the store 10 can deal with. The handling method information is transmitted from the facility management apparatus 200 to the user terminal 300 and displayed on the display unit 340 of the user terminal 300.

  Although embodiment is not specifically limited, It is preferable that the display part 340 of the user terminal 300 displays the image shown in FIG. 10 or FIG. 11 using a browser.

(Equipment management method)
Hereinafter, the facility management method according to the first modification will be described. FIG. 12 is a flowchart showing the facility management method according to the first embodiment. The flow shown in FIG. 12 is performed by the facility management apparatus 200.

  As shown in FIG. 12, in step S30, the facility management apparatus 200 analyzes the answer result to the check list. Subsequently, the facility management apparatus 200 identifies a defect in the target facility based on the analysis result of the answer result.

  In step S <b> 31, the facility management apparatus 200 determines whether or not treatment method information for a defect in the target facility is managed by the management unit 210. If the determination result is YES, the process of step S32 is performed. If the determination result is NO, the process of step S33 is performed.

  In step S <b> 32, the facility management apparatus 200 generates a treatment method message including treatment method information for the malfunction of the target facility. Subsequently, the facility management apparatus 200 transmits a treatment method message to the user terminal 300. The treatment method information is, for example, information illustrated in FIG.

  In step S <b> 33, the facility management apparatus 200 generates a treatment request message including information used for specifying a maintenance contractor who deals with a problem in the target facility. Subsequently, the facility management apparatus 200 transmits a treatment request message to the user terminal 300. The information used for specifying the maintenance company is, for example, the information shown in FIG. However, the information used for specifying the maintenance company may be information that can finally specify the maintenance company as described above.

  As described above, in the first modification, the facility management apparatus 200 (the control unit 220) causes the user terminal 300 to deal with a problem in the target facility when the treatment method information is managed by the management unit 210. Send method information. Therefore, the person in charge of the store 10 can take measures for the malfunction of the target equipment by himself / herself without depending on the proficiency level of the person in charge of the store 10, and unnecessary inquiries to the trader 20 or the call center 30 are suppressed.

  In the first modification, the facility management apparatus 200 (the control unit 220) specifies, for the user terminal 300, a maintenance contractor who deals with the malfunction of the target facility when the treatment method information is not managed by the management unit 210. Send information to use. Therefore, the person in charge of the store 10 can easily request the maintenance contractor to refer to the information used for specifying the maintenance contractor that deals with the malfunction of the target facility.

[Modification 2]
Hereinafter, Modification Example 2 of the first embodiment will be described. In the following, differences from the first embodiment will be mainly described.

  Specifically, in the second modification, the facility management apparatus 200 (the control unit 220) automatically requests the maintenance company for a measure for the malfunction of the target facility. Specifically, the facility management apparatus 200 (the control unit 220) refers to the above-described supplier information DB 213 and extracts a supplier corresponding to the target facility, and against the extracted supplier, the defect of the target facility. Automatically request treatment.

  In such a case, the facility management apparatus 200 (the control unit 220) transmits the message shown in FIG. 13 to the user terminal 300 in response to the completion of the request for the treatment for the defect of the target facility.

[Modification 3]
Hereinafter, Modification 3 of the first embodiment will be described. In the following, differences from the first embodiment will be mainly described.

  First, in the first embodiment, the case where the user terminal 300 is a terminal for a request source facility (that is, a terminal used by a person in charge of the store 10) has been mainly described. On the other hand, in the third modification, a case will be described in which the user terminal 300 is a call center terminal (that is, a terminal used by a person in charge of the call center 30).

  Secondly, in the first embodiment, between the user terminal 300 and the facility management apparatus 200, a facility list, facility ID, check list, answer result, and message (information used for specifying a maintenance contractor or treatment method information) The case where transmission / reception is performed has been mainly described. On the other hand, in the third modification, a case will be described in which these pieces of information are transmitted and received by transmission of guidance information (display data related to the guidance screen) and transmission of guidance results (input results to the guidance screen). That is, in the modification example 3, the guidance information corresponds to the above-described equipment list, check list, and message (information used for specifying the maintenance contractor or treatment method information), and the guidance result includes the above-described equipment ID and answer result. It corresponds to.

(Guidance screen)
Hereinafter, a guidance screen according to Modification Example 3 will be described. 14 to 24 are diagrams illustrating an example of a guidance screen according to the third modification.

  Here, the person in charge of the call center 30 inputs various information to the guidance screen according to the following procedure while hearing information from the person in charge of the store 10. The facility management apparatus 200 updates the guidance screen so that necessary information is displayed according to the input result on the guidance screen.

  First, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 14, the guidance screen includes a message that prompts selection of target equipment. The person in charge of the call center 30 selects “facility” according to the message. Here, it should be noted that the request source facility (store) and the request classification have already been selected.

  Second, the display unit 340 of the user terminal 300 displays a guidance screen shown in FIG. As shown in FIG. 15, the guidance screen includes information that prompts the user to select the type of equipment provided in the request source facility (store). Here, “air conditioning”, “cold case”, “cooking equipment”, “water supply”, “equipment”, and “others” are illustrated as options for the type of equipment. The person in charge of the call center 30 selects “cold case”.

  Thirdly, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 16, the guidance screen includes information that prompts selection of a target facility selection method. Here, “from the manufacturer” and “from the location of the facility” are illustrated as options of the selection method of the target facility. The person in charge of the call center 30 selects “From the location of the facility”.

  Fourth, the display unit 340 of the user terminal 300 displays a guidance screen shown in FIG. As shown in FIG. 17, the guidance screen includes information that prompts selection of target equipment. Here, “fresh fish”, “meat”, “daily necessities”, and “frozen food” are illustrated as options for the target equipment. The person in charge of the call center 30 selects “Meat”.

  In the third modification, the update of the guidance screen shown in FIGS. 15 to 17 corresponds to the transmission of the equipment list from the equipment management apparatus 200 to the user terminal 300, and the input of the guidance screen shown in FIGS. It should be noted that this corresponds to transmission of the facility ID from the user terminal 300 to the facility management apparatus 200.

  Fifth, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 18, the guidance screen includes a message that prompts the user to select a failure situation. The person in charge of the call center 30 selects “situation” according to the message as shown in FIG.

  Sixth, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 20, the guidance screen includes information that prompts selection of the status of the target facility. Here, “the power does not turn on”, “the device does not cool”, “the water leaks”, and “the sound is abnormal” are illustrated as options of the status of the target equipment. The person in charge of the call center 30 selects “Do not get cold”.

  7thly, the display part 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 21, the guidance screen includes information that further prompts selection of the status of the target facility. Here, “with error code”, “with abnormal noise”, and “without error code and abnormal noise” are illustrated as options of the status of the target facility. The person in charge of the call center 30 selects “with error code”.

  Eighth, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 22, the guidance screen includes information that prompts the user to select an error code. Here, “E01”, “E02”, “Others”, and “No error code” are exemplified as error code options.

  In the third modification, the update of the guidance screen shown in FIGS. 18 to 22 corresponds to the transmission of the check list from the facility management apparatus 200 to the user terminal 300, and the input of the guidance screen shown in FIGS. It should be noted that this corresponds to transmission of a response result from the user terminal 300 to the facility management apparatus 200.

  Ninth, when the person in charge of the call center 30 selects “E01”, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 23, the guidance screen includes a message to be transmitted to the person in charge of the store 10. In the case shown in FIG. 23, since it is necessary to request a vendor for a measure for the malfunction of the target facility, a message corresponding to such a situation is included.

  On the other hand, when the person in charge of the call center 30 selects “E02”, the display unit 340 of the user terminal 300 displays the guidance screen shown in FIG. As shown in FIG. 24, the guidance screen includes a message to be transmitted to the person in charge of the store 10. In the case shown in FIG. 24, since the person in charge of the store 10 can deal with a measure for a failure of the target facility, a message corresponding to such a situation is included.

  In the third modification, the update of the guidance screen illustrated in FIG. 23 corresponds to transmission of information used for specifying a maintenance contractor from the facility management apparatus 200 to the user terminal 300. The update of the guidance screen illustrated in FIG. 24 corresponds to transmission of treatment method information from the facility management apparatus 200 to the user terminal 300.

(Equipment management method)
Below, the equipment management method concerning the modification 3 is demonstrated. FIG. 25 is a sequence diagram illustrating the facility management method according to the third modification. In FIG. 25, a user terminal 300 is a call center terminal (that is, a terminal used by a person in charge of the call center 30).

  As shown in FIG. 25, in step S40, a call is started between the person in charge at the store 10 and the person in charge at the call center 30.

  In step S <b> 41, the user terminal 300 transmits a store ID (request source facility identifier) to the facility management apparatus 200. The store ID (requester facility identifier) is input to the user terminal 300 by the person in charge of the call center 30.

  In step S <b> 42, the facility management apparatus 200 transmits guidance information (display data related to the guidance screen) to the user terminal 300.

  In step S <b> 43, the user terminal 300 transmits a guidance result (an input result for the guidance screen) to the facility management apparatus 200.

  That is, in step S42 to step S45, the process illustrated using FIGS. 14 to 24 described above is performed. As a result, a facility list, a check list, and a message (information used for specifying a maintenance company or treatment method information) are transmitted from the facility management apparatus 200 to the user terminal 300. On the other hand, the equipment ID and the answer result are transmitted from the user terminal 300 to the equipment management apparatus 200.

  In step S46, the call ends between the person in charge at the store 10 and the person in charge at the call center 30.

[Modification 4]
Hereinafter, Modification 4 of the first embodiment will be described. In the following, differences from the first embodiment will be mainly described.

  Specifically, it is considered that there are problems that are likely to occur and problems that are difficult to occur depending on the usage environment of the equipment in the facility. Alternatively, it is conceivable that there is a difference in the proficiency level of each person in charge at the plurality of stores 10.

  Therefore, in the modification example 4, the check list is updated by learning the maintenance information of the target equipment. Specifically, the check list can be updated by updating the combination of check items included in the check list, the order of check items included in the check list, or the like.

  For example, the checklist is updated so that check items for identifying defects that are likely to occur are preferentially included in the check list, and check items for identifying defects that are difficult to occur are preferentially removed from the check list. The checklist is updated. Alternatively, the checklist is updated so that the check items for identifying defects that are likely to occur are preferentially included at the top of the checklist, and the check items for identifying defects that are unlikely to occur are preferentially included in the checklist. The checklist is updated to be included in the lower level.

  Accordingly, since an appropriate checklist can be created for each facility, unnecessary inquiries can be suppressed and appropriate treatment can be performed for each facility.

[Other Embodiments]
Although the present invention has been described with reference to the above-described embodiments, it should not be understood that the descriptions and drawings constituting a part of this disclosure limit the present invention. From this disclosure, various alternative embodiments, examples and operational techniques will be apparent to those skilled in the art.

  In the embodiment, the management unit 210 is provided in the facility management apparatus 200, but the embodiment is not limited to this. For example, the management unit 210 may be provided in a server connected to the facility management apparatus 200 via the network 400.

  The embodiment exemplifies a case where the guidance screens shown in FIGS. 14 to 24 are used when the user terminal 300 is a call center terminal (that is, a terminal used by a person in charge of the call center 30). However, the embodiment is not limited to this. Specifically, when the user terminal 300 is a terminal for a request source facility (that is, a terminal used by a person in charge of the store 10), guidance screens shown in FIGS. 14 to 24 may be used.

  In the embodiment, the application scene where the call center 30 is interposed is mainly illustrated. However, the embodiment is not limited to this. Specifically, the person in charge of the store 10 may directly contact the person in charge of the merchant 20 without the call center 30 being interposed. In such a case, it is preferable that the information used for specifying the maintenance contractor is the contact information of the contractor who should deal with the malfunction of the target facility and the malfunction status of the target facility (content to be transmitted to the contractor). However, the information used for specifying the maintenance contractor may not include the failure status of the target facility.

  DESCRIPTION OF SYMBOLS 10 ... Store, 20 ... Contractor, 30 ... Call center, 100 ... Equipment management system, 200 ... Equipment management apparatus, 210 ... Management part, 211 ... Equipment information DB, 212 ... Maintenance information DB, 213 ... Contractor information DB, 214 ... Check Item DB, 220 ... Control unit, 230 ... Communication unit, 300 ... User terminal, 310 ... Communication unit, 320 ... Input IF, 330 ... Control unit, 340 ... Display unit, 400 ... Network

Claims (8)

An equipment management system for managing equipment provided in each of a plurality of facilities,
For each of the plurality of facilities, a management unit that manages maintenance information of facilities provided in each of the plurality of facilities,
In response to reception of a request source facility identifier that specifies a request source facility that is one of the plurality of facilities, a control unit that transmits a list of facilities provided in the request source facility to a predetermined terminal,
The control unit identifies a defect of the target facility with respect to the predetermined terminal in response to reception of a target facility identifier that identifies a target facility selected from a list of facilities provided in the request source facility. Send a checklist for
The check list is generated based on maintenance information of the target equipment managed by the management unit.   The equipment control system according to claim 1, wherein the control unit transmits information used to specify a maintenance contractor who deals with a malfunction of the target equipment to the predetermined terminal. In addition to the maintenance information, the management unit manages treatment method information indicating a treatment method for a malfunction of equipment provided in each of the plurality of facilities,
The controller is
In response to receiving an answer result for the checklist, determine whether the management method is managing the treatment method information for the failure of the target equipment specified by the answer result for the checklist,
2. The facility management system according to claim 1, wherein when the treatment method information is managed by the management unit, the treatment method information for a defect of the target facility is transmitted to the predetermined terminal. .   The control unit, when the treatment method information is not managed by the management unit, transmits to the predetermined terminal information used for specifying a maintenance contractor that treats the malfunction of the target facility. The facility management system according to claim 3.   The facility management system according to claim 1, wherein the check list is updated by learning maintenance information of the target facility.   The facility management system according to claim 1, wherein the predetermined terminal is a terminal for the requesting facility or a terminal for a call center that processes inquiries from the plurality of facilities. An equipment management device for managing equipment provided in each of a plurality of facilities,
For each of the plurality of facilities, a management unit that manages maintenance information of facilities provided in each of the plurality of facilities,
In response to reception of a request source facility identifier that specifies a request source facility that is one of the plurality of facilities, a control unit that transmits a list of facilities provided in the request source facility to a predetermined terminal,
The control unit identifies a defect of the target facility with respect to the predetermined terminal in response to reception of a target facility identifier that identifies a target facility selected from a list of facilities provided in the request source facility. Send a checklist for
The facility management apparatus, wherein the checklist is generated based on maintenance information of the target facility managed by the management unit. An equipment management method for managing equipment provided in each of a plurality of facilities,
For each of the plurality of facilities, step A for managing maintenance information of equipment provided in each of the plurality of facilities;
In response to receiving a request source facility identifier that specifies a request source facility that is one of the plurality of facilities, a step B for transmitting a list of facilities provided in the request source facility to a predetermined terminal;
In response to receiving a target equipment identifier that specifies a target equipment selected from a list of equipment provided in the request source facility, a checklist for specifying a defect of the target equipment is provided to the predetermined terminal. Transmitting step C, and
The facility check method, wherein the checklist is generated based on maintenance information of the target facility managed in the step A.

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