JP2019159388A - Work management system and method - Google Patents

Abstract

To solve the problem in which it is possible that the way to promote clock-out is difficult because the position of a worker is usually different from the position of a manager, and working hours of the manager depend on the working hours of the worker.SOLUTION: A message for an overtime worker is outputted via a robot. More specifically, a work management system sets an information processing terminal of the overtime worker (or a predetermined information processing terminal different from it) as a virtual robot, and outputs a virtual robot message group which is one or more messages for the overtime worker, when use status of the information processing terminal of the overtime worker satisfies a predetermined use condition. When there is no response to the virtual robot message group from the overtime worker, or a result of the use status determination is the deceit, the work management system transmits a movement instruction for making a solid robot move to the place of the overtime worker for outputting a solid robot message group which is one or more messages for the overtime worker.SELECTED DRAWING: Figure 2

Description

  The present invention generally relates to work management.

  As a system that encourages employees (typically employees) to leave the office, for example, a technology that alerts the ID card reader that the scheduled overtime is exceeded (Patent Document 1), a worker who has a long overtime A technique (Patent Document 2) for transmitting a work style alarm to a manager (superior) and a technique (Patent Document 3) for transmitting a notification prompting to enter / exit a predetermined time before the scheduled time for attendance / exit are known.

JP 2006-018633 A JP 2014-191716 A International Publication No. 2014/017398 Pamphlet

  However, it cannot be said that any of the techniques of Patent Documents 1 to 3 encourages employees to leave the office properly. For example, in Patent Document 1, since an alert is issued when the ID card reader reads a card, it is impossible to prevent the overtime of the day from being prolonged. In Patent Document 2, the worker depends on the discretion of the manager who received the alarm. In patent document 3, there is no disclosure regarding work after the scheduled time of attendance.

  In addition, an overtime worker (hereinafter referred to as a remaining worker) does not always use an information processing terminal. However, none of Patent Documents 1 to 3 disclose or suggest that there may be a remaining trader who does not use the information processing terminal and a technique for managing such a residual trader.

  From the above, even if the techniques of Patent Documents 1 to 3 are adopted, it is necessary for an administrator (typically a boss) to manage a worker and urge the unemployed person to leave the office. However, since the office worker and the manager usually have different job titles, it may be difficult to encourage the employee to leave the office, or the manager's working hours may depend on the worker's working hours.

  Therefore, the present invention outputs a message for the remaining business person via the robot. Specifically, the work management system according to the present invention performs usage status determination as to whether or not the usage status of the information processing terminal used by the remaining trader satisfies a predetermined usage condition. When the result of the use situation determination is true, the work management system uses one of the remaining information processing terminals (or other predetermined information processing terminal) as a virtual robot, and the virtual robot message is a message for one or more remaining business persons. Output a group. If there is no response from the remaining worker for the virtual robot message group, or if the result of use status determination is false, the work management system outputs one or more actual robot message groups that are messages for the remaining worker. In order to do this, the real robot transmits a movement instruction to move to the place of the remaining trader.

  It is possible to reduce the burden of work for urging workers to leave the company.

The figure which shows the example of installation of a real robot. The block diagram of a work management system. The block diagram of a real robot. The block diagram of a robot control apparatus. The block diagram of a robot monitoring center. The block diagram of a time attendance management apparatus. The block diagram of a worker PC. The block diagram of an overtime table. The block diagram of the question table for real robots. The flowchart of a remaining trader check process.

  In the following description, the “interface unit” may be one or more interfaces. The one or more interfaces may include one or more interface devices for one or more I / O devices and one or more communication interface devices. The one or more communication interface devices may be one or more similar communication interface devices (for example, one or more NIC (Network Interface Card)) or two or more different types of communication interface devices (for example, NIC and HBA (Host Bus). Adapter)).

  In the following description, the “memory unit” may be one or more memories. The memory unit is typically a main storage device. The at least one memory may be a volatile memory or a non-volatile memory. The memory unit is mainly used for processing by the processor unit.

  In the following description, the “PDEV part (Physical Device part)” may be one or more PDEVs. The PDEV unit is typically an auxiliary storage device. “PDEV” means a physical storage device, and is typically a non-volatile storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive).

  In the following description, the “storage unit” includes at least the memory unit of the memory unit and the PDEV unit.

  In the following description, the “processor unit” may be one or more processors. The at least one processor is typically a microprocessor such as a CPU (Central Processing Unit), but may be another type of processor such as a GPU (Graphics Processing Unit). The at least one processor may be a single core or a multi-core. Some processors may be hardware circuits (for example, a field-programmable gate array (FPGA) or an application specific integrated circuit (ASIC)) that perform part or all of the processing.

  In the following description, the function may be described using the expression “kkk part” (excluding the interface part, the storage part, and the processor part). However, one or more computer programs are executed by the processor part. It may be realized by one or more hardware circuits. When the function is realized by the program being executed by the processor unit, since the predetermined processing is appropriately performed using the storage unit and / or the interface unit, the function is at least a part of the processor unit. May be. The processing described with the function as the subject may be processing performed by the processor unit or a device having the processor unit. The program may be installed from a program source. The program source may be, for example, a program distribution computer or a computer-readable recording medium (for example, a non-transitory recording medium). The description of each function is an example, and a plurality of functions may be combined into one function, or one function may be divided into a plurality of functions.

  In the following description, information that can be output with respect to an input may be described using an expression such as “xxx table”. The information may be data of any structure, and may be output with respect to the input. A learning model such as a neural network that generates Therefore, the “xxx table” can be referred to as “xxx information”. In the following description, the configuration of each table is an example, and one table may be divided into two or more tables, or all or part of the two or more tables may be a single table. Good.

  Hereinafter, embodiments for carrying out the present invention will be described in detail with reference to the drawings.

  FIG. 1 shows an installation example of a real robot.

  The real robot 100 is installed in a building and prompts the remaining workers 180 to leave the office. The building has a plurality of areas including a plurality of work areas (eg, rooms) 165. A camera 170 is installed in at least one of the plurality of work areas 165. The camera 170 acquires a supplementary image (for example, a photographed image of the entire area 165 where the camera 170 is installed, a photographed image around each seat) necessary when the real robot 100 approaches the remnant 180. Each work area 165 is provided with a work desk for workers. An area environment system 190 is installed for each work area 165. The area environment system 190 is a system that maintains the environment of the work area 165 in a comfortable environment for work, and is typically at least one of the lighting equipment and the air conditioning equipment 190. The area environment system 190 can be controlled by operating a controller provided in the building, but may also be controlled from a remote monitoring system.

  FIG. 2 shows a system configuration of the work management system according to the present embodiment.

  The work management system 160 includes a real robot 100 that prompts the overworker 180 to leave the office, a robot control device 110 that controls the real robot 100, and a robot that receives and accumulates and analyzes data acquired by the real robot 100 via the robot control device 110. And a monitoring center 120. Further, the work management system 160 includes an attendance management device 130 that manages the attendance and attendance of workers, and a worker PC 140 that is a PC (Personal Computer) used by the workers. Each of the attendance management device 130, the robot monitoring center 120, and the robot control device 110 may be one or more computers. Each of the attendance management device 130, the robot monitoring center 120, and the robot control device 110 can communicate via a communication network 195 such as the Internet.

  The worker PC 140 is a virtual robot by a robot control system including a robot control device 110 that controls the real robot 100. That is, the virtual robot and the real robot 100 are controlled by the same robot control system. A virtual robot image (for example, a virtual humanoid robot (or animal type robot)) 49 that prompts the remaining workers to leave the office is displayed on the display 142c of the worker PC 140 that has been virtual robotized. In this embodiment, in addition to the robot controller 110, the robot control system includes at least one function or table (for example, the table 121a and the functions 121b and 121c) included in the robot monitoring center 120, and an attendance management device. 130 includes at least one function or table (for example, functions 131b and 131e to 131i, and tables 131c and 131d), but the plurality of functions and tables for realizing the robot control system may be a single device (for example, a robot). It may be aggregated in the control device 110) or distributed to a plurality of devices.

  FIG. 3 shows the configuration of the real robot 100.

  The real robot 100 is, for example, a humanoid robot (or animal type robot). The real robot 100 includes an interface unit 103, a storage unit 101, an input / output device 102, and a CPU 104 connected thereto. The storage unit 101 stores one or more computer programs that are executed by the CPU 104 to realize the dialogue control unit 101a, the input / output unit 101b, and the image output unit 101c. The input / output device 102 is one or a plurality of input / output devices, for example, a camera 102a, a microphone 102b, a human sensor 102c, a speaker 102d, and a card reader 102e. The real robot 100 can communicate with the robot control device 110 through the interface unit 103.

  The dialog control unit 101a uses the microphone 102b and the speaker 102d to perform a dialog with the remaining trader 180. The input / output unit 101b performs an input / output operation of data with an input data processing unit 111a and an output data processing unit 111c of the robot control apparatus 110 described later. The image output unit 101c transmits an image (an image in the vicinity of the worker PC 140) taken using the camera 102a to the attendance / leaving management device 130 when the worker PC 140 of the remaining worker moves to a registered location.

  The real robot 100 acquires video from the camera 102 a and audio from the microphone 102 b, and transmits the acquired video and audio to the robot control device 110. The real robot 100 speaks from the speaker 102d according to an instruction from the robot control device 110. In addition, the real robot 100 starts a conversation when a person is detected based on the human sensor 102c. When the real robot 100 approaches a person, the real robot 100 uses the card reader 102e to perform authentication confirmation that the person is a remaining trader. Further, the real robot 100 guides the remaining workers to a predetermined work area 165 (an example of a predetermined place), and the real robot 100 (or a remote system) is an area of the work area 165 other than the predetermined work area 165. The operation of the environmental system 190 is stopped. Thereby, the electric energy consumed in overtime hours can be reduced.

  FIG. 4 shows the configuration of the robot controller 110.

  The robot control apparatus 110 includes an interface unit 112, a storage unit 111, and a CPU 113 connected thereto. The robot control device 110 can communicate with the real robot 100 and the communication network 195 through the interface unit 112. The storage unit 111 stores one or more computer programs that are executed by the CPU 113 to realize the input data processing unit 111a, the dialogue processing unit 111b, and the output data processing unit 111c. The input data processing unit 111a processes data received from the real robot 100. The dialogue processing unit 111b determines the dialogue contents according to the input data. The output data processing unit 111c transmits the conversation contents of the real robot 100 determined by the dialogue processing unit 111b to the real robot 100.

  FIG. 5 shows the configuration of the robot monitoring center 120.

  The robot monitoring center 120 includes an interface unit 123, a storage unit 121, and a CPU 124 connected thereto. The robot monitoring center 120 can communicate with the communication network 195 through the interface unit 123. The storage unit 121 stores a question table 121a indicating the contents of the dialogue. In addition, the storage unit 121 stores one or more computer programs that are executed by the CPU 124 to realize the robot determination unit 121b and the destination location instruction unit 121c. The robot determination unit 121b determines which of the virtual robot and the real robot 100 is the robot that prompts the remaining workers to leave the office. The destination location instruction unit 121c receives an instruction from a robot instruction unit 131g of the attendance / exit management device 130, which will be described later, and the worker PC 140 of the remaining business operator is registered in the actual robot 100 detected as being near the remaining business operator. Give instructions to move to a location.

  FIG. 6 shows a configuration of the worker PC (virtual robot) 140.

  The worker PC (virtual robot) 140 includes an interface unit 143, a storage unit 141, an input / output device 142, and a CPU 144 connected thereto. The storage unit 141 stores one or more computer programs that are executed by the CPU 144 to realize the dialogue control unit 141a and the input / output unit 141b. The input / output device 142 is one or a plurality of input / output devices, for example, a camera 142a, a microphone 142b, a speaker 142d, and a display 142c. The worker PC 140 can communicate with the robot controller 110 through the interface unit 143.

  The dialogue control unit 141a uses the microphone 142b and the speaker 142d to conduct a dialogue with the remaining trader 180. The input / output unit 141b performs data input / output operations with the input data processing unit 111a and the output data processing unit 111c of the robot control apparatus 110.

  The worker PC 140 as a virtual robot acquires video from the camera 142a and audio from the microphone 142b, and transmits the acquired video and audio to the robot control device 110. The worker PC 140 as a virtual robot speaks from the speaker 142 d in accordance with an instruction from the robot control device 110. The image of the virtual robot is displayed on the display 142c (display example is as shown in FIG. 2). The worker PC 140 as a virtual robot guides the remaining workers to a predetermined work area 165, and the worker PC 140 (or a remote system) has an area environment system 190 of the work area 165 other than the predetermined work area 165. May be stopped.

  An information processing terminal such as the worker PC 140 generally has a plurality of input / output devices such as a camera, a microphone, and a speaker, that is, an input / output device similar to the plurality of input / output devices included in the real robot 100. Focusing on such features, in this embodiment, the worker PC 140 functions as a virtual robot. In addition to or in addition to the worker PC 140, an information processing terminal different from the worker PC 140, for example, a dedicated information processing terminal provided in an area such as the work area 165 functions as a virtual robot. Good. “The information processing terminal functions as a virtual robot” means a predetermined computer program in a remote device (for example, the robot control device 110, the robot monitoring center 120, or a predetermined Web server) that can communicate with the information processing terminal. A service (for example, data) as a virtual robot provided to the information processing terminal by being executed may be provided via the input / output device 142, or a virtual robot program installed in the information processing terminal is executed. It may be.

  FIG. 7 shows the configuration of the attendance / leaving management apparatus 130.

  The attendance and attendance management device 130 includes an interface unit 132, a storage unit 131, and a CPU 133 connected thereto. The attendance / exit management device 130 can communicate with the communication network 195 through the interface unit 132. The storage unit 131 stores an overtime table 131c and a work status table 131d. In addition, the storage unit 131 is executed by the CPU 133 so that the input / output unit 131a, the remaining worker check unit 131b, the usage status determination unit 131e, the leave request unit 131f, the robot instruction unit 131g, the image association unit 131h, and the abnormality processing unit 131i. One or more computer programs for realizing the above are stored.

  The input / output unit 131a performs data input / output operations with the robot monitoring center 120. The remaining trader check unit 131b performs a remaining trader check process described later. The overtime table 131c is a table related to overtime. The work status table 131d is a table that stores information on the work status of workers. The overtime table 131c and the work status table 131d may be integrated. The usage status determination unit 131e determines the usage status of the worker PC 140. The retirement instruction unit 131f outputs a retirement instruction for urging a retirement worker (for example, a retirement worker not scheduled to work overtime) via the virtual robot. The robot instruction unit 131g issues a movement instruction for the real robot 100 to move to the place of the remaining worker when there is no response from the remaining worker for the virtual robot conversation performed in response to the leaving instruction from the leaving instruction unit 131f. . The image association unit 131h associates a captured image (for example, an image in the vicinity of the worker PC 140) received from the entity robot 100 with respect to the remaining worker with respect to the remaining worker (worker). If the abnormality processing unit 131i determines that an abnormality has occurred by analyzing the received captured image, the abnormality processing unit 131i performs an abnormality process corresponding to the type of abnormality (for example, an abnormality is notified to a contact registered in advance for the type of abnormality). Process to output information to notify).

  Note that “abnormality” may include poor physical condition of workers, fire, intrusion of suspicious persons, and the like. Further, instead of or in addition to determining the abnormality based on the analysis result of the image, the abnormality processing unit 131i may determine an abnormality (for example, poor physical condition of the worker) by a conversation with the worker.

  FIG. 8 shows the overtime table 131c.

  As shown in FIG. 8, the overtime table 131c has a record for each overworker. Each record includes information such as a worker number G1, an overtime schedule G2, a PC status G3, a PC location G4, a worker destination G5, urged to leave work G6, urged to leave work G7, and an administrator report G8. Is stored. Hereinafter, an example of one remaining trader is taken (“target remaining trader” in the description of FIG. 8). The overtime table 131c is updated regularly (or irregularly) based on at least one of the work status table 131d and the monitoring result of each worker PC 140.

  The worker number G1 indicates an identification number (an example of an ID) of the target remaining trader. The overtime schedule G2 indicates whether or not overtime is scheduled for the target overtimer. The PC status G3 indicates whether or not the power of the worker PC 140 is in an ON state as an example of a usage status of the worker PC 140 of the target remaining trader. The worker destination G5 indicates the destination of the target remaining trader. The urgency for leaving work G6 indicates whether it is necessary to urge the target remaining business person to leave the office. The urge to leave work G7 indicates whether or not urge to leave the target remaining business has been executed. The manager report G8 indicates the report contents for the manager regarding the target remaining trader.

  As for the target remaining trader, a captured image 801 (for example, an image file) from the real robot 100 is associated with the record of the target remaining trader by the image association unit 131f.

  FIG. 9 shows the question table 121a.

  As shown in FIG. 9, the question table 121a may be a dialogue scenario. It has a record storing K1 and question content K2. The question table 121a may be a table for the real robot 100 (an example of a real robot message group that is a message for one or a plurality of remaining workers output from the real robot 100). There may be another question table for the virtual robot (an example of a virtual robot message group that is a message for one or more remaining traders output by the virtual robot), and the question table 121 a It may be common to robots.

  FIG. 10 is a flowchart of the remaining worker check process. The remaining worker check process is performed, for example, periodically (or irregularly). In the description of FIG. 10, the record of the overtime table 131c is referred to as “overtime record”.

  First, the overtimer check unit 131b determines whether or not there is an unprocessed overtime record in the unprocessed overtime record (overtime record that is not referred to in the present overtimer check process) that prompts the employee to leave the office and needs G6 “necessary”. (S30). If the determination result in S30 is false (S30: NO), the process ends. The overtimer checking unit 131b indicates that if the unprocessed overtime record of the necessity / unnecessity G6 “necessary” unemployed overtime record is an overtime record in which the overtime schedule G2 is “present”, the overtime time of the day exceeds a certain time. As long as it does not correspond to a special condition, it may be handled as an overtime record in which the determination result of S30 does not truly correspond.

  When the determination result of S30 is true (S30: YES), that is, when an unprocessed overtime record indicating whether or not G6 “required” is specified, in other words, an overtime worker that needs to be prompted to leave (FIG. 10). In the description of, “remaining contractor”) is specified, the remaining contractor check unit 131b calls the usage status determination unit 131e to determine whether or not the worker PC 140 of the target remaining contractor is ON ( S31). Specifically, the usage status determination unit 131e determines whether the worker PC 140 of the target remaining business operator is ON (that is, whether the PC status G3 of the target residual business operator is “ON”). When the determination result of S31 is true and the overtime schedule G2 of the target overtimer is “None”, the target overtimer can be regarded as an overtimer that is not scheduled for overtime. If the determination result in S31 is false (S31: NO), the process proceeds to S34.

  If the determination result in S31 is true (S31: YES), the remaining worker check unit 131b outputs an instruction for conversation by the virtual robot by calling the retirement instruction unit 131f (S32). Specifically, the called leaving instruction unit 131f transmits a leaving instruction (an instruction for leaving the target overworker) as an instruction for conversation by the virtual robot. The leaving instruction is sent to the worker PC 140 of the target remaining trader via the robot controller 110 (or not). In response to the leaving instruction, the dialogue control unit 141a is activated. The activated dialogue control unit 141a displays a virtual robot on the display 141c for the target remaining trader, and has a conversation with the target remaining trader including output of a virtual robot message group (one or more messages for the remaining traders). Do. In the conversation, the output of the virtual robot message group is a voice output, but depending on the target remaining trader, a display like a chat may be used. In the conversation, a message prompting the employee to leave the office is output.

  Next, the remaining trader checking unit 131b determines whether or not there is a response from the target remaining trader with respect to the conversation of the virtual robot (S33). The “response” may be that some voice is input via the virtual robot (worker PC 140), or the response input to a predetermined question (message) is a response that satisfies a predetermined condition. It may be.

  When the determination result of S33 is true (S33: YES), the overtimer check unit 131b updates the overtime record of the target overgrowth (S37). In this case, for example, the employee is prompted to leave the office and the execution G7 is set to “completed”. Further, the administrator report G8 has contents corresponding to the combination of the overtime schedule G2 and the PC status G3.

  When the determination result in S33 is false (S33: NO), the remaining trader check unit 131b transmits an instruction for moving the real robot by calling the robot instruction unit 131g (S34). Specifically, the robot instruction unit 131g issues a movement instruction for the real robot 100 to move to the place of the remaining trader. The movement instruction is sent to the real robot 100 via the robot controller 110. When there are a plurality of real robots 100, the destination of the movement instruction is the real robot 100 closest to the location of the target remaining trader (for example, the real robot 100 closest to the location of the target residual trader among the idle state robots 100). ). The transmission destination of the movement instruction may be determined by the robot control device 110 that manages the state of each subordinate robot 100. Information indicating the location of the target remaining trader is associated with the movement instruction. The “location of the target remaining business” is the location indicated by the worker destination “G5” of the target residual business (the location indicated by the PC location G4 if the worker destination G5 is “before PC”). The latest location detected for the target remaining trader may be used. In response to the movement instruction, the real robot 100 moves to the place specified by the movement instruction (the place of the target remaining trader), for example, under the control of the input / output unit 101b.

Based on the data input via the real robot 100 that has arrived at the place, the remaining trader checking unit 131b determines whether there is a target remaining trader at that place (S35). The determination in S35 is at least one of the following determinations.
-Judgment whether the person specified from the information (for example, card information read from the IC card such as the employee ID card) read by the card reader 102e of the real robot 100 is the target remaining business.
A determination based on the analysis result of the captured image from the actual robot 100, and a determination as to whether or not the person shown in the captured image is a target remaining trader.
-Judgment whether the audio | voice input into the real robot 100 is the language (for example, Japanese) which a target remaining trader uses. (This determination can be made when the real robot 100 (and the virtual robot) is multilingual and the working language is associated with at least one of the tables 131c and 131d for each worker. )

  When the determination result in S35 is false (S35: NO), the remaining trader checking unit 131b performs the abnormality process by calling the abnormality processing unit 131i (S38). Specifically, for example, the abnormality processing unit 131i performs an abnormality process because the identified person is not the target remaining business (for example, a notification process for a suspicious person if it does not correspond to any worker, or Notification processing when a disaster such as a fire is detected from the captured image) can be performed.

  When the determination result of S35 is true (S35: YES), the remaining trader check unit 131b determines whether there is a response to the conversation by the real robot 100 (S36). The conversation by the real robot 100 may be started in response to an instruction from the robot instruction unit 131g called by the remaining worker check unit 131b, or a place where the real robot 100 is designated in response to the above movement instruction. It may be started automatically when moving to. The conversation by the real robot 100 includes an output of a real robot message group (a message group based on the question table 121a and one or a plurality of messages for the remaining traders). The output of the real robot message group is a voice output, but may be a display depending on the target remaining trader. In the conversation, a message prompting the employee to leave the office is output. “Response” may be that some voice is input via the real robot 100, or that an answer input to a predetermined question (message) is an answer that satisfies a predetermined condition. May be.

  When the determination result in S36 is true (S36: YES), the overtimer check unit 131b updates the overtime record of the target overgrowth (S37). In this case, for example, the employee is prompted to leave the office and the execution G7 is set to “completed”. Further, the administrator report G8 has contents corresponding to the combination of the overtime schedule G2 and the PC status G3.

  When the determination result in S36 is false (S36: NO), the remaining trader check unit 131b performs an abnormality process by calling the abnormality processing unit 131i (S38). Specifically, for example, the abnormality processing unit 131i performs abnormality processing because there is no response from the target remaining business (for example, notification processing associated with the fact that the target remaining business has fallen from the captured image). be able to.

  The overtimer check unit 131b determines whether there is an unprocessed overtime record (S39). If the determination result in S39 is true (S39: YES), the process returns to S30. If the determination result in S39 is false (S39: NO), the process ends.

  After one or more overtime check processes are completed, immediately or at a predetermined timing (for example, the next day), the overtime checker 131b displays all or part of the overtime table 131c (for example, worker numbers in each overtime record) (Combination of G1 and administrator report G8) is notified to the administrator. When the abnormality process is performed on at least one remaining trader, the information including the detected abnormality and the content of the abnormality process may be included in the notified information.

  The above is the description of the present embodiment. The above description can be summarized as follows, for example. Note that the following summary may include matters not described above.

  The work management system 160 includes a real robot 100 that moves in accordance with an instruction, a time and attendance management device 130 that manages work management information related to the work of each of a plurality of workers, and an overworker identification that identifies a remaining business person based on the work management information. And a usage status determination unit that determines whether or not the usage status of the worker PC 140 (an example of an information processing terminal) used by the identified residual worker satisfies a predetermined usage condition. An example of the work management information is an overtime table 131c and a work situation table 131d. An example of the overtimer specifying unit is a part of the overtime checking unit 131b.

  In addition, the work management system 160 includes a robot control unit. When the result of the use situation determination is true, the robot control unit outputs a virtual robot message group using the worker PC 140 (or a predetermined information processing terminal different from that) as a virtual robot. When there is no response from the remaining worker to the virtual robot message group, or when the result of the use situation determination is false, the robot control unit determines that the actual robot 100 is the Send a move instruction to move to a location. An example of the robot control unit may be at least a part of the robot control system described above.

  Robots (for example, humanoid robots or animal type robots in particular) are generally characterized by being easily received by humans. Since the message for the remaining worker is output via the robot, the remaining worker can easily accept the urge to leave the work, and the manager's working time does not depend on the work for urging the worker to leave. First, the worker robot 140 (or another predetermined information processing terminal) is used as a virtual robot, and the real robot 100 is used in a special case where there is no response from the remaining business. As a result, it is possible to prompt the remaining workers to leave the office appropriately while suppressing the movement amount and the number of the actual robots 100. Note that an information processing terminal such as the worker PC 140 generally has a plurality of input / output devices such as a camera, a microphone, and a speaker, that is, an input / output device similar to the plurality of input / output devices included in the real robot 100. According to such a feature, it is preferable that the worker PC 140 is a virtual robot.

  The real robot 100 transmits a photographed image of the place of the unemployed person to the time and attendance management device 130. The image associating unit 131h of the attendance and attendance management apparatus 130 associates the captured image received by the attendance and attendance management apparatus 130 with the remaining contractor (for example, associating with the remaining contractor record of the survivor). If the photographed image is analyzed, if there is an abnormality in the remaining trader or around the place of the remaining trader, detection of the abnormality can be expected. Since such photographed images are managed in association with the remaining workers, improvement in the quality of management of the remaining workers can be expected.

  An abnormality processing unit 131 i is provided in or outside the attendance / leaving management device 130. The real robot 100 includes an input / output device 102 that is one or more input / output devices. When an abnormality is detected from data obtained through the input / output device 102 of the actual robot 100, the abnormality processing unit 131i performs an abnormality process corresponding to the type of abnormality. Specifically, for example, when the robot 100 moves to a place according to the movement instruction, it inputs information (for example, a photographed image or card information) about a person who is at the place, and from the input information When the overworker is specified (for example, when specified by the attendance management device 130), the actual robot message group is output. When it is determined that the person identified from the input information is not a remaining worker, or when it is determined that there is no response to the real robot message group, the abnormality processing unit 131i is based on the determination result. Process. This can be expected to improve the quality of care for remaining workers.

  For the specified overtime workers, overtime work occurs even though the overtime workers registered in the work management information are required to commute to work, and the work management information indicates that no overtime is scheduled. Including at least one of the workers. Thereby, the frequency of operation of the virtual robot and the real robot 100 can be appropriately suppressed. In this case, the worker PC 140 whose use condition satisfies a predetermined use condition is the worker PC 140 in a power-on state. Overtime in which unintentional overtime has occurred by combining the combination of the definition of “specified overtimer” and the definition of “worker PC 140 whose usage condition satisfies a predetermined usage condition” as described above. A person can be technically specified and care can be taken such as encouraging retirement for such remaining workers.

  As mentioned above, although one Embodiment of this invention was described, these are the illustrations for description of this invention, Comprising: It is not the meaning which limits the scope of the present invention only to this embodiment. The present invention can be implemented in various other forms.

100: Real robot 110: Robot control device 130: Attendance management device 140: Worker PC (virtual robot)

Claims (7)

A real robot that moves according to instructions,
Attendance management device for managing work management information related to the work of each of a plurality of workers,
A worker identification unit that identifies overtime workers based on the work management information;
A usage status determination unit that performs usage status determination as to whether or not the usage status of the information processing terminal used by the specified overtime worker satisfies a predetermined usage condition;
If the result of the use situation determination is true, the virtual robot message group that is a message for one or a plurality of overtime workers is output using the information processing terminal or a predetermined information processing terminal different from the virtual robot as the virtual robot, When there is no response from the overtime worker to the virtual robot message group, or when the result of the use situation determination is false, a real robot message group that is a message for one or more overtime workers is output. In order to do so, a work control system comprising: a robot control unit that transmits a movement instruction for the real robot to move to the place of the overtime worker. The real robot transmits a photographed image of the place of the overtime worker to the attendance management device,
The attendance management device receives the captured image and associates the captured image with the overtime worker;
The work management system according to claim 1, wherein: Provided with an abnormality processing unit in or outside the attendance management device,
The real robot has an input / output device that is one or more input / output devices,
The abnormality processing unit, when an abnormality is detected from the data obtained through the input / output device of the real robot, performs an abnormality process corresponding to the type of the abnormality.
The work management system according to claim 1, wherein: When the real robot moves to the place of the overtime worker according to the movement instruction,
Enter information about the person at the location of the overtime worker,
When the overtime worker is identified from the input information, the actual robot message group is output,
The abnormality processing unit determines that the person identified from the input information is not the overtime worker, or that there is no abnormality that does not respond to the entity robot message group. Process based on the determined result,
The work management system according to claim 3. The specified overtime worker is registered in the overtime management information that the overtime worker registered in the overtime management information is required to be urged to leave and that there is no overtime schedule. Including at least one of those who are working overtime despite being
The work management system according to claim 1, wherein: An information processing terminal whose usage condition satisfies the predetermined use condition is an information processing terminal that is in a power-on state.
The work management system according to claim 5. Identify overtime employees based on work management information on the work of multiple employees,
Perform usage status determination as to whether or not the usage status of the information processing terminal used by the specified overtime worker satisfies a predetermined usage condition,
When the result of the use situation determination is true, the information processing terminal or a predetermined information processing terminal different from it is used as a virtual robot to output a virtual robot message group that is a message for one or more overtime workers,
When there is no response from the overtime worker to the virtual robot message group, or when the result of the use situation determination is false, a real robot message group that is a message for one or more overtime workers is displayed. Transmitting a movement instruction for the real robot to move to the location of the overtime worker for output,
Work management method.

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