JP2015203905A - Reservation management server and reservation management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To effectively utilize a vacant reserved seat during operation.SOLUTION: A reservation management server 1 includes: a reservation management database for associating each of reserved seats with a reservation person; transmission means which transmits a location confirmation signal for confirming location information, to a prior reservation-person terminal 2a used by the reservation person and a reserved-seat management apparatus 8 which manages the reserved seat; determination means which determines that the reservation person using the prior reservation-person terminal 2a occupies the reserved seat when both location information included in received responses of the location confirmation signals are coincident with each other; and guidance means which transmits information on cancellation of the reservation to the prior reservation-person terminal 2a who does not occupy the reserved seat.

Description

  The present invention relates to a reservation management server and a technique of a reservation management method.

A user who has reserved a reserved seat on the train in advance can use the reserved seat after departure. An online reservation system that accepts reservations for reserved seats via a mobile terminal held by the reservation person, instead of having the station staff face-to-face at the station counter or a reservation vending machine in the station It is popular.
For example, JR East provides passengers with “Mobile Suica (registered trademark)” described in Non-Patent Document 1 as a reserved seat reservation system.

JR East, "Mobile Suica Refund", [online], [Search April 4, 2014], Internet <URL: http://www.jreast.co.jp/mobilesuica/use/e-ticket/repayment_received. html>

  As described in Non-Patent Document 1, unused mobile Suica express tickets reserved with Mobile Suica can be refunded before the departure time displayed on the timetable of the designated train, but once the departure time has passed , Refund is not supported.

Therefore, a reservation person who has reserved a reserved seat but does not use it does not actively cancel the reserved seat that has already been reserved after the departure time has passed.
In addition, even if the seat in the car that is actually in operation is vacant, the railway company cannot resell the seat to another customer unless canceled by the customer. Therefore, unused vacant seats cannot be used effectively even when the inside of the vehicle is crowded during the holiday season.

  Therefore, the main object of the present invention is to effectively utilize reserved seats that are vacant during operation.

  In order to solve the above-mentioned problems, the reservation management server of the present invention includes, for each designated seat, a reservation management database that associates the designated seat with the reservation person, and the position information of the reservation person terminal used by the reservation person. Transmitting a position confirmation signal for confirming the position and transmitting the position confirmation signal for confirming the position information of the designated seat to the designated seat management device for managing the designated seat, A determination means for determining that a reservation person using the reservation terminal of the response result is using the designated seat of the response result when both the position information included in the response result of the position confirmation signal match; Guiding means for transmitting a change guidance for canceling a reservation registered in the reservation management database to the reservation person terminal that does not use a seat.

  As a result, because the reservation is appropriately notified to the reservation based on the presence or absence of the actual reservation, the reserved seat that is vacant during operation can be used effectively.

  In the present invention, the transmission means continuously transmits the position confirmation signal to the reservation person terminal and the reserved seat management device a plurality of times, and the determination means transmits the position confirmation signal to the plurality of times. It is characterized in that it is determined that the reservation person is using the reserved seat when both the position information in the response result of the above match.

  Thereby, even when the reserved train and another train on which the reservation person rides are close by chance, it is possible to determine the presence or absence of the actual reservation person with high accuracy.

  In the present invention, when the guide means cannot identify from the timetable data a route that can reach the designated seat at the reservation start time of the designated seat, based on the location information of the reservation terminal that is determined that the two pieces of location information do not match. Is characterized in that a change guide for canceling the reservation is transmitted.

  Thereby, even when a reservation person's late arrival occurs, reservation can be canceled early.

  According to the present invention, the guide means moves at a position indicated by the position information of the reservation terminal determined that the position information is inconsistent and makes a reservation at a checkpoint in a reserved seat reservation section. When a route that can join the reserved seat can be identified from the timetable data, a change guide for canceling the reservation for the period up to the checkpoint is transmitted.

  Thereby, even when a reservation person gets on the way, only the non-use period which is a part of reservation can be canceled.

  According to the present invention, the guide means reserves a reserved seat for the reservation terminal for which it is determined that the position information is coincident in a certain period, but the position information is subsequently inconsistent. When a route that can rejoin the reserved seat reserved in the section cannot be identified from the timetable data, a change guide for canceling the reservation in the future period is transmitted.

  Thereby, even when a reservation person gets off on the way, only the non-use period which is a part of reservation can be canceled.

  According to the present invention, reserved seats that are vacant during operation can be used effectively.

It is a block diagram which shows the reservation management system regarding one Embodiment of this invention. FIG. 1A is a configuration diagram of a reservation management system. FIG. 1B is a configuration diagram of the reservation management database. It is flow explanatory drawing which shows the outline | summary of the reservation change process regarding one Embodiment of this invention. It is flow explanatory drawing which shows the reservation change process of the reservation management server regarding one Embodiment of this invention. It is flow explanatory drawing which shows the unauthorized boarding confirmation process regarding one Embodiment of this invention.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.
FIG. 1A is a configuration diagram showing a reservation management system.
The reservation management system is configured by connecting a reservation management server 1, each reservation person terminal (first reservation person terminal 2a, second reservation person terminal 2b), a reserved seat management device 8, and a conductor terminal 9 through a network. .
Each device of these reservation management systems is configured as a computer having a CPU (Central Processing Unit), a memory, a hard disk (storage means), and a network interface, and this computer executes a program read on the memory by the CPU. Thus, each processing unit is operated.

The advance reservation person terminal 2a and the subsequent reservation person terminal 2b are terminals used by passengers, respectively. These terminals have a location information providing function for notifying their own location, which is created by using location information API (Application Programming Interface) provided by a mobile communication carrier. In addition, the form which implement | achieves a positional-information provision function may be the form installed in a terminal as a dedicated application, and the form connected to a web server from the web browser of a terminal may be sufficient.
In the following, focusing on a certain seat, description will be made by classifying it into a pre-reserver terminal 2a operated by a person who reserves the seat first and a post-reserver terminal 2b operated by a person who reserves the seat later. However, the functions of both terminals are the same.

The reservation management server 1 is connected to a reservation management database 11 and manages seat reservation status based on data in the reservation management database 11.
FIG. 1B is a configuration diagram of the reservation management database 11. The reservation management database 11 stores the user ID, time, train position, user position, and boarding determination in association with each “seat ID” that specifies a seat to be reserved.
For example, in the first row of the reservation management database 11, the seat indicated by the seat ID “R001-V01-S04-T01” is reserved by the user with the user ID “A1” (may be the ID of the reservation user terminal). It shows that. The seat ID is the train ID “R001”, the vehicle ID “V01” indicating the number of both cars in the train, the seat ID “S04” indicating the number of seats in the vehicle, and the seat ID. This is a combination with a period ID “T01” indicating in which time zone the train is operating.

Furthermore, the reservation management database 11 compares the positions of the train position, which is the seat position acquisition result, and the user position, which is the position acquisition result of the reservation person, for each position acquisition time for the seat of the seat ID. Corresponds to the judgment. The position information is, for example, (x, y) notation, where x corresponds to longitude and y corresponds to latitude.
For example, in the first row of the reservation management database 11, as a result of acquiring both positions at “10:00”, the position of the previous reservation person terminal 2a is (80, 80), and the seat ID “R001-V01-S04- The position of the seat corresponding to “T01” is (100, 100), and the distance between the two positions is far away, which indicates that it is determined that the reservation person is not in the vicinity of the seat (× absent).

On the other hand, in the second row of the reservation management database 11, since the user position (120, 120) and the train position (120, 120) match (distance is 0), the reservation person is in the vicinity of the seat ( ○ Ride).
In addition, in FIG.1 (b), the acquisition frequency of both positions is 1 time, and boarding determination is made based on the both positions of 1 time, but both positions are continuously performed several times (for example, 2 times). It may be determined that the reservation person is in the vicinity of the seat (○ boarding) when all the distances between the two positions are close (or 0).

  Returning to FIG. 1A, the designated seat management device 8 is a device that notifies the reservation management server 1 of the position information for each seat ID to be written in the “train position” column of the reservation management database 11. As a configuration example of the designated seat management device 8, for example, a GPS terminal (not shown) is arranged in the vicinity of each train seat, and the position information for each seat acquired from each GPS terminal is used as the designated seat management device in the train. 8 is a form in which the reservation management server 1 is notified collectively.

The conductor terminal 9 is a terminal operated by a conductor who gets on the train. The conductor notifies the reservation management server 1 whether or not the user is seated in the visually confirmed seat via the conductor terminal 9 and the seated user is authorized via the conductor terminal 9. It is possible to know whether the person is a reservation person or a person who is illegally boarding (details are shown in FIG. 4).
In the following, an example is shown in which the advance reservation user terminal 2a, the reserved seat management device 8, and the conductor terminal 9 are each present in the train, and the reservation management server 1 and the later reservation person terminal 2b are present outside the train. .

FIG. 2 is an explanatory diagram of a flow showing an outline of the reservation changing process.
As S101, the advance reservation person terminal 2a requests the reservation management server 1 to reserve a reserved seat before the train departs. The reservation management server 1 receives the reservation in S101, notifies the reserved seat management device 8 and the conductor terminal 9 that the reservation has been made (S102), and returns a successful reservation (OK) to the previous reservation person terminal 2a. (S103).
Here, as described with reference to FIG. 1B, the reservation management server 1 associates the ID of the pre-reservee terminal 2a with the seat ID to be reserved in the reservation management database 11.

As S110, the reservation management server 1 waits for the departure time of the train on which the seat reserved in S103 is arranged. The departure time for each train station is registered in advance in the reservation management database 11 as timetable data (not shown), for example.
This timetable data includes not only the reserved train but also at least the data of each transportation that reaches each stop station of the reserved train. As a navigation system, “Depart Tokyo Station at 9:00 am, Omiya This is data that can search for a route that matches a search condition such as “search for a route to the station and an arrival time at Omiya station”.
Alternatively, there may be a case where the schedule of the timetable does not depart as scheduled due to a delay. In that case, the departure time of the train may be notified by manual input by the conductor via the conductor terminal 9.
Thereby, the processing after S111a is performed while the train is traveling between stations (or is temporarily stopped by a signal).

The reservation management server 1 transmits a signal for confirming the position of the reservation destination terminal 2a that has made a reservation in S103 (S111a), and receives a position notification as a response (S112a).
The reservation management server 1 transmits a signal for confirming the position of the designated seat notified of the reservation in S102 to the designated seat management apparatus 8 that manages the designated seat (S111b), and receives a position notification as a response (S112b). Note that the order of confirmation of both positions may be either.
Furthermore, the reservation management server 1 may perform the position acquisition (S113a, S114a) of the pre-reservee terminal 2a and the position acquisition (S113b, S114b) of the designated seat again.

As S115, the reservation management server 1 collates whether or not the distance between the two positions (the notification position in S112a and the notification position in S112b) is smaller than a predetermined distance. Here, the reservation management server 1 may collate both the second positions (the notification position in S114a and the notification position in S114b).
As a result of S115, when both positions are close (the distance between the two positions is smaller than the predetermined distance) or coincides (or when proximity or coincidence continues twice), the reservation management server 1 collates It is determined that the reservation person is in the reserved seat (sitting).
On the other hand, when the distance between the two positions is not less than (or far from) the predetermined distance, or when the position acquisition fails due to the power-off of the first reservation person terminal 2a, the reservation management server 1 designates the matching reservation person. It is determined that the user is not in the seat (sitting).
The predetermined distance is, for example, the length of three vehicles, taking into account that the user is temporarily away from the toilet and an error in position acquisition.

Here, the proximity determination of both positions in S115 is performed twice in succession, so that in the first time, the train of the designated seat happens to be close to another train on which the user gets, so that the user can Although the user is not seated in the seat, it is possible to suppress a false detection that “the user is in the designated seat”.
Examples of events in which a reserved seat train and another train approach each other include, for example, an event in which both trains are congested before and after the same track, an event in which both trains cross on adjacent tracks, For example, there is a phenomenon in which a train is running on the adjacent track and one train overtakes the other train.

  In addition, it is desirable that the time required for S111a to S115 be within the travel time between two stations. The time taken for S111a to S115 is the time taken to complete the position confirmation for the seats even when the number of accommodated vehicles (the number of seats) in the Shinkansen train is the largest. The travel time between two stations is, for example, the time between two stations (in other words, the distance between the two stations is short) in which the Shinkansen with a fast travel speed can travel.

Furthermore, the reservation management server 1 performs the position verification of S115 for the first position acquisition (S111a, S112a, S111b, S112b) and then the second position acquisition (S113a, S114a, S113b, S114b) and the S115 Position verification may be performed.
Then, the reservation management server 1 may reduce the processing amount by excluding those succeeding (riding) in the first position verification (S115) from the second position acquisition target. At that time, the reservation management server 1 writes a flag indicating that the position verification has already been successful in the reservation management database 11, and sets a seat in which the flag is not written as a target for future position acquisition or position verification. This flag is reset (erased) every time the train arrives at the station.

  The reservation management server 1 transmits a screen signal for confirming the boarding to the user of the pre-booker terminal 2a for each designated seat determined to have failed (not boarded) by the position verification in S115. (S116a), as a response, a notification indicating the boarding confirmation result is received (S117a). The user refers to the screen displayed on the advance reservation person terminal 2a by the screen signal of S116a, and inputs the confirmation result by touching the screen whether or not he / she is on board.

Similarly, the reservation management server 1 displays a screen signal for confirming boarding with respect to the conductor via the conductor terminal 9 for each designated seat determined to have failed (not boarded) by the position verification in S115. It transmits (S116b), and receives a notification indicating the result of boarding as a response (S117b). The conductor refers to the screen displayed on the conductor terminal 9 by the screen signal of S116b, and as a result of visual confirmation, confirms whether the user is seated in the designated seat by touching the screen. input.
The execution order may be S116a->S117a->S116b-> S117b, or S116b->S117b->S116a-> S117a.

  In Mobile Suica, after purchasing a mobile Suica express ticket, it must be received (downloaded) by a mobile terminal and passed through a ticket gate. Therefore, when there is no history of passing through the ticket gate, the pre-reserving person terminal 2a assumes that the pre-reserving person has left the pre-reserving person terminal 2a at home and does not wait for the reservation person to operate the screen. Notification (S117b) may be made as a response.

  As S120, the reservation management server 1 makes a pre-reservation when both notifications of S117a and S117b are not “on board” (or when one of the notifications is “not on board”). The reservation change procedure for the advance reservation user terminal 2a is planned so that the reservation of the reservation person terminal 2a can be canceled and the reservation can be resold to the subsequent reservation person terminal 2b. Hereinafter, (Plan 1) to (Plan 3) will be exemplified as three types of plans.

(Plan 1) of S120 is a case of “on the way”. In FIG. 1B, the user with the user ID “A1” is on the way.
The reservation person of the prior reservation person terminal 2a does not get on to the front section of the reservation section and plans to get on from the rear section. The current section is assumed to be the previous section.
The reservation management server 1 assumes that the position information of the reservation person is moving in the boarding confirmation in S116a and that the reservation management server 1 can join the train reserved at the checkpoint (scheduled junction station) in the reserved section (timetable) In the case where the merging route can be specified from the data), in addition to “whether or not the user is currently on board”, the reservation person is also inquired about “whether or not he / she is going to board”.
The reservation person of the advance reservation person terminal 2a notifies that “it is not currently on boarding but will be boarding in the future” in the boarding notification of S117a.
Thereby, the reservation management server 1 can resell the reservation to the subsequent reservation terminal 2b only for the previous section in the reservation section, and can refund the charge of the previous section to the previous reservation terminal 2a.

As an example of (Plan 1), the reservation person makes a reservation for the Tohoku Shinkansen from Tokyo Station, but does not get on from Tokyo Station and gets on from Omiya Station. When the reservation management server 1 confirms the location information of the reservation person, the reservation management server 1 gets on the connection line to the Shinkansen of the Musashino line, and confirms that it can be assumed that it gets on at Omiya station when referring to the timetable data obtain.
Therefore, the reservation management server 1 prompts confirmation by a notification method registered in advance with respect to the advance reservation person terminal 2a, for example, by e-mail, and if the reservation person declares that he / she gets on from Omiya Station, the reservation station 1 Return part of the reserved seat charge between stations to the reservation person.
The prior reservation person terminal 2a displays on the reservation person terminal centering on the next stop station on the route map, and allows the previous confluence station to be selected by scrolling. The prior reservation person terminal 2a improves the convenience of the reservation person's designated operation by displaying the next stop station on the route map as the center.

  As another example of (Plan 1), when dealing with reserved seats that do not physically move such as concerts, the reservation management server 1 can omit the reserved seat position confirmation (S111b and the like). The reservation management server 1 urges the reservation person to confirm joining in the middle when it is within the arrival area by the time after the start of the concert designated in advance by the reservation person (the prior reservation person terminal 2a). As a result of the confirmation, if the reservation person's movement cannot be confirmed, such as the communication status of the first reservation person terminal 2a is out of the radio wave range, the reserved seat of the first reservation person terminal 2a may be resold to the second reservation person terminal 2b. Good.

(Plan 2) of S120 is a case of “getting off on the way”. In FIG. 1B, the user with the user ID “A3” is getting off halfway.
The reservation person of the advance reservation person terminal 2a gets on to the front section of the reservation section, and gets off from the rear section. And now, it is assumed that it is a back section.
The reservation management server 1 confirms to the reservation person after confirming from the timetable data that the reserved train is not able to re-ride the reserved train (another succeeding train cannot be overtaken) when the reservation person is early in the train. Prompt.
When a notification not to board is received from the advance reservation terminal 2a, the reserved seat of the advance reservation terminal 2a can be canceled and resold to the subsequent reservation terminal 2b. In addition, although a reservation person can cancel himself / herself via the prior reservation person terminal 2a, it can suppress forgetting to cancel by urging the reservation person to confirm.

(Plan 3) of S120 is a case of “full change of reservation”.
The reservation management server 1 acquires both train and reservation position information at the current time even before the departure time of S110 (S111a to S112b). Then, the reservation management server 1 refers to the timetable data and determines whether or not it is difficult for the reservation person to board the vehicle by a future departure time (the reservation person is late). When it is determined that the reservation person is late, the reservation management server 1 cancels the reservation of the prior reservation person terminal 2a for all sections and recommends another plan to the prior reservation person terminal 2a.
For example, in the case of a train, the reservation management server 1 recommends an optimal boarding train by inferring from the position information of the reservation person.
For example, in the case of a lecture such as a movie or a concert, the reservation management server 1 recommends a lecture that can be viewed by guessing from the position information of the reservation person.

In S121, the reservation management server 1 notifies the pre-reservation terminal 2a of the change guidance planned in S120, and receives the result of causing the pre-reservation terminal 2a to change the reservation (S122). The reservation management server 1 reflects the result of S122 (cancellation of the previous reservation person) in the reservation management database 11. This reflection process is, for example, a process of deleting the user ID of the previous reservation person corresponding to the seat ID from the reservation management database 11.
As S123, the reservation management server 1 notifies the conductor terminal 9 of the result changed in S122, thereby notifying the conductor of the cancellation of the pre-reserved person.
S131 to S133 are reservation processing of the post-reserver terminal 2b. Similar to S101 to S103, the reservation management server 1 receives the reservation request from the subsequent reservation person terminal 2b and resells the reservation of the reserved seat changed (cancelled) in S122.

FIG. 3 is a flowchart for explaining reservation change processing of the reservation management server. In the following, FIG. 3 will be described in association with the description of FIG.
As S201, the reservation management server 1 waits until the departure time (S110).
As S202, reservation management server 1 acquires the position information of each train and reservation person (S111a-S112b).

As S203, the reservation management server 1 determines whether the train is currently traveling between stations. If Yes in S203, the process proceeds to S204, and if No, the process returns to S202.
As S204, the reservation management server 1 determines whether or not both positions (the position of S112a and the position of S112b) match (S115). If Yes in S204, the process proceeds to S205, and if No, the process proceeds to S211.

As S205, the reservation management server 1 acquires position information of the train and the reservation person (S113a to S114b).
As S206, the reservation management server 1 determines whether or not both positions (the position of S114a and the position of S114b) match (S115). If the answer is Yes in S206, the process is terminated as being on the board, and if No, the process proceeds to S211.

As S211, the reservation management server 1 confirms boarding of the reservation person (S116a).
As S212, the reservation management server 1 determines whether or not the user is on board as a boarding notification (S117a). If Yes in S212, the process ends. If No, the process proceeds to S213.

As S213, the reservation management server 1 confirms getting on the conductor (S116b).
As S214, the reservation management server 1 determines whether or not the user is on board as a boarding notification (S117b). If Yes in S214, the process is terminated, and if No, the reservation changer (first reservation subscriber terminal 2a) is informed of the reservation change (S120 to S123).

FIG. 4 is an explanatory diagram of a flow showing the unauthorized boarding confirmation process. Unauthorized boarding means that passengers other than the reservation person have reserved seats. Even if a seat is reserved, if the seat is reserved from outside the reserved section of the seat (in front of the boarding station), it is assumed that the seat is illegal.
The conductor knows the illegal boarding through the conductor terminal 9 by the process of FIG. 4 below, and can confirm the presence of the boarding ticket and the location of the reserved seat on the spot and prompt the payment.

As S301, the reservation management server 1 accepts a search request in the reservation management database 11 in which the seat ID is designated from the conductor terminal 9.
In S302, the reservation management server 1 confirms the reservation of the seat specified from the reservation management database 11 using the seat ID in S301 as a search key.
In S303, the reservation management server 1 determines whether or not the confirmation result in S302 indicates that there is a reservation (the user ID corresponding to the seat ID is not blank), and if there is a reservation (Yes in S303), the reservation It is determined whether or not the boarding determination of the seat is “○ boarding” (the reservation person is boarding) (S304).

If Yes in S303 and S304, the reservation management server 1 returns a search response to the conductor terminal 9 indicating that the reservation person is boarding properly.
If the answer is No in S303 or S304, the reservation management server 1 returns a search response to the conductor terminal 9 indicating that an unauthorized person is in the seat where the reservation person has not boarded.

In the present embodiment described above, the location information providing function using the location information API by the advance reservation person terminal 2a and the function of associating the reservation management server 1 with the reservation person's mobile terminal and the reserved seat of the train in the reservation management database 11 A vacant seat confirmation system using reserved seats was proposed. The reservation management server 1 includes at least transmission means for transmitting position confirmation signals in S111a and S113a, determination means for collating both positions in S115, and guidance means for transmitting change guidance in S121 based on the plan in S120. Have.
The railway company acquires the position information of the reservation person and the position information of the train (reserved reserved seat), and if both position information matches, it is determined that the reservation person is on the reserved train.
As a result, the location information can be used to accurately determine whether or not the actual reservation person has boarded, so if it is determined that the passenger has not boarded, the reserved seat seller will promptly change or refund the reservation person. Can be confirmed. In addition, railway companies can quickly resell unused reserved seats to other users.

In the current mobile Suica system described in Non-Patent Document 1, travel plan change guidance during operation of a train such as S121 of FIG. 2 of the present embodiment has not been presented.
In the mobile Suica system, the railway company issues a refund guide based on train operation information and information obtained from the ticket gates when there is a train stoppage or delay. After 3 days from the boarding date, the refund recipient will receive a refund guide on the application screen and by e-mail.
Also, in the event of a disaster, even if reserved seats such as trains and airplanes are reserved, they do not necessarily get on reserved seats due to disruption of the schedule, etc. End up.

  Therefore, in the mobile Suica system, the reservation canceling process when not boarding by the prior reservation person is less likely to occur. On the other hand, in this embodiment, in order to grasp the presence / absence of an actual reservation person with high accuracy, it is possible to appropriately prompt the reservation destination terminal 2a to cancel the reservation when the passenger has not boarded.

DESCRIPTION OF SYMBOLS 1 Reservation management server 2a Prior reservation person terminal 2b Reservation person terminal 8 Reserved seat management device 9 Conductor terminal 11 Reservation management database

Claims (6)

For each reserved seat, a reservation management database that associates the reserved seat with the reservation person,
A position confirmation signal for confirming its own position information is transmitted to the reservation terminal used by the reservation person, and the position information of the designated seat is confirmed with respect to the designated seat management apparatus that manages the designated seat. A transmission means for transmitting a position confirmation signal;
Determination to determine that the reservation person using the reservation terminal of the response result is using the designated seat of the response result when both pieces of position information included in the response result of the received position confirmation signal match each other Means,
A reservation management server, comprising: a guide unit configured to transmit a change guide for canceling a reservation registered in the reservation management database to the reservation person terminal that does not use a reserved seat. The transmission means continuously transmits the position confirmation signal a plurality of times to the reservation terminal and the reserved seat management device,
The determination unit determines that the reservation person is using a reserved seat when both pieces of position information in the response result to the position confirmation signal transmitted a plurality of times coincide with each other. The reservation management server described. If the route that can reach the designated seat at the reservation start time of the designated seat cannot be identified from the timetable data from the location information of the reservation terminal that is determined that the two pieces of location information do not match, the guidance means The reservation management server according to claim 1 or 2, wherein a change guide for canceling is transmitted. The guidance means moves to a designated seat reserved at a checkpoint in a reserved seat reservation zone where the position indicated by the location information of the reservation terminal that is determined to be inconsistent in both location information is moving. The change guide for canceling the reservation for the period up to the check point is transmitted when a possible route can be identified from the timetable data. Reservation management server. The guide means makes a reservation within the reserved section of the reserved seat for the reservation terminal for which the position information is determined to be coincident in a certain period, but the position information is subsequently determined to be inconsistent. 5. A change guide for canceling a reservation for a future period is transmitted when a route that can be rejoined to the designated seat cannot be identified from the timetable data. 5. The reservation management server described in the section. Reservation management server
Each reserved seat is equipped with a reservation management database that associates the reserved seat with the reservation person,
A position confirmation signal for confirming its own position information is transmitted to the reservation terminal used by the reservation person, and the position information of the designated seat is confirmed with respect to the designated seat management apparatus that manages the designated seat. Send a position confirmation signal,
When both position information included in the response result of the received position confirmation signal matches, it is determined that the reservation person using the reservation person terminal of the response result is using the designated seat of the response result,
A reservation management method, wherein a change guide for canceling a reservation registered in the reservation management database is transmitted to the reservation terminal that does not use a reserved seat.

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