JP2015176385A - Information processing system, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system, an information processing method, and a program that are capable of effectively using a communication system.SOLUTION: An information processing system of the invention comprises an acquisition unit and a transmission control unit. The acquisition unit acquires: communication apparatus information including one or more pieces of first correspondence information associating first information indicating any one of a plurality of communication apparatuses capable of communicating with each other with second information at least indicating a business office where the one communication apparatus is installed; and history information including one or more pieces of second correspondence information associating first information on each of two or more communication apparatuses that have communicated with each other with time information indicating date and time the communication was conducted. When the acquisition unit has acquired communication apparatus information to which new first correspondence information is added, the transmission control unit performs control to transmit guide information to a user belonging to a business office frequently using the communication apparatus referring to the acquired communication apparatus information and the history information.

Description

  The present invention relates to an information processing system, an information processing method, and a program.

  2. Description of the Related Art Conventionally, as a form of communication system, a conference system that performs a conference with a remote place via a communication network such as the Internet (hereinafter, sometimes referred to as “remote conference system”) has become widespread. Yes.

  Here, for example, even if a dedicated terminal used for a teleconference system is newly installed at a certain office (or a specific department within the office), if the other party does not know that, a remote conference system is effectively used. Can not be planned.

  The present invention has been made in view of the above, and an object thereof is to provide an information processing system, an information processing method, and a program capable of effectively utilizing a communication system.

  In order to solve the above-described problems and achieve the object, the present invention shows at least a first information indicating any one of a plurality of communication devices capable of communicating with each other and a business place where the communication device is installed. Communication device information having one or more first correspondence information associated with second information, the first information of each of the two or more communication devices that performed communication, and the date and time when the communication was performed When the acquisition unit that acquires history information having one or more second correspondence information associated with time information and the communication device information with the new first correspondence information added are acquired by the acquisition unit Referring to the acquired communication device information and the history information, the first correspondence information newly added to the user belonging to the business office where the communication device is frequently used is included in the first correspondence information Before indicated by the second information A transmission control unit that performs control to transmit guidance information indicating that the communication device indicated by the first information included in the newly added first correspondence information has been introduced to the office. .

  According to the present invention, it is possible to effectively use a communication system.

FIG. 1 is a diagram illustrating a schematic configuration example of a communication system according to an embodiment. FIG. 2 is a diagram illustrating an example of UCS device information. FIG. 3 is a diagram illustrating an example of business trip performance information. FIG. 4 is a diagram illustrating an example of the UCS conference record information. FIG. 5 is a diagram illustrating an example of a functional configuration of the fifth server. FIG. 6 is a diagram illustrating an example of UCS device information to which new first correspondence information is added.

  Hereinafter, embodiments of an information processing system, an information processing method, and a program according to the present invention will be described in detail with reference to the accompanying drawings.

  FIG. 1 is a block diagram illustrating a schematic configuration example of a communication system 1 according to the present embodiment. The communication system 1 is a remote conference system, and includes a server group 10 and a plurality of dedicated terminals 20. The server group 10 has a function of establishing a session between the dedicated terminals 20 for performing a remote conference (sometimes referred to as “UCS conference” in the following description). As shown in FIG. 1, the server group 10 includes a first server 30, a second server 40, a third server 50, a fourth server 60, and a fifth server 70.

  The first server 30 manages (stores) UCS device information. The UCS device information is first correspondence information in which first information indicating any one of a plurality of dedicated terminals 20 capable of communicating with each other is associated with second information indicating at least a place where the dedicated terminal 20 is installed. 1 or more. In this example, it can be considered that the UCS device information corresponds to “communication device information” in the claims, and the dedicated terminal 20 corresponds to “communication device” in the claims. FIG. 2 is a diagram illustrating an example of UCS device information according to the present embodiment. The UCS device information shown in FIG. 2 associates first information, second information, and third information (not shown) indicating a user (administrator) who manages the use (operation) of the dedicated terminal 20. It has one or more correspondence information (four in the example of FIG. 2).

  In this example, the second information described above is information that can identify the department in the establishment where the dedicated terminal 20 is installed. As shown in FIG. 2, the establishment information indicating the establishment and the department indicating the department. Information. In this example, the user indicated by the third information is a user who manages the use of the dedicated terminal 20 in the department indicated by the department information included in the second information associated with the third information. For example, the user indicated by the third information described above is indicated by the establishment information included in the second information associated with the third information. A user who manages the use of the dedicated terminal 20 at the office (the manager of the entire office) may be used. In this example, as an example of the first information described above, for example, a combination of the name of the dedicated terminal 20 and a unique management number (CID) unique to the dedicated terminal 20 is employed.

  The 2nd server 40 shown in FIG. 1 memorize | stores business trip performance information. In this example, the business trip performance information is information indicating when and where the business trip / movement has occurred. More specifically, the business trip performance information includes the third information indicating the user who has made a business trip, the fourth information indicating the business location to which the user belongs, the fifth information indicating the business location of the business trip, and the date and time of the business trip. One or more third correspondence information associated with the sixth information shown. FIG. 3 is a diagram illustrating an example of business trip performance information according to the present embodiment.

  The third server 50 shown in FIG. 1 manages (stores) UCS conference record information. In this example, the UCS conference record information associates first information of each of the two or more dedicated terminals 20 that have performed communication (UCS conference) with time information that indicates the date and time of communication (UCS conference). It has one or more second correspondence information. In this example, the UCS conference record information can be considered to correspond to “history information” in the claims. FIG. 4 is a diagram illustrating an example of the UCS conference record information according to the present embodiment.

  The fourth server 60 shown in FIG. 1 manages (stores) schedule information. In this example, the schedule information is information indicating the schedule of each user and the reservation status of equipment (for example, the dedicated terminal 20).

  Next, specific contents of the fifth server 70 shown in FIG. 1 will be described. FIG. 5 is a diagram illustrating an example of a functional configuration of the fifth server 70. For convenience of explanation, FIG. 5 mainly illustrates functions according to the present invention, but the functions of the fifth server 70 are not limited to these. As illustrated in FIG. 5, the fifth server 70 includes an acquisition unit 71 and a transmission control unit 72. The acquisition unit 71 acquires the above-described UCS device information from the first server 30, acquires the above-mentioned business trip record information from the second server 40, acquires the above-described UCS conference record information from the third server 50, and It has a function of acquiring the above schedule information from the server 60. Note that the timing at which the acquisition unit 71 acquires information from each of the first server 30 to the fourth server 60 is arbitrary. For example, each of the first server 30 to the fourth server 60 changes information managed by itself. The latest information may be transmitted to the fifth server 70 (acquisition unit 71) each time the acquisition unit 71 receives the information from the first server 30 to the fourth server 60 at regular intervals. It may be in the form of accessing and acquiring information.

  When the acquisition device 71 acquires the UCS device information to which the new first correspondence information is added, the transmission control unit 72 refers to the acquired UCS device information and the latest UCS conference record information. The first correspondence newly added to the office indicated by the second information included in the newly added first correspondence information for the user belonging to the office having a high usage frequency of the dedicated terminal 20 Control is performed to transmit guidance information indicating that the dedicated terminal 20 indicated by the first information included in the information has been introduced.

  As an example, a case is assumed in which the dedicated terminal 20 indicated (identified) indicated by the first information “005” is introduced into the department a2 of the A office from the state indicated by the UCS device information in FIG. In this case, the latest UCS device information managed by the first server 30 is as shown in FIG. In this example, every time the acquisition unit 71 acquires UCS device information, the transmission control unit 72 compares the acquired UCS device information (latest UCS device information) with the previously acquired UCS device information. It can be determined whether or not new first correspondence information has been added. When the transmission control unit 72 determines that the acquisition unit 71 has acquired the UCS device information to which the new first correspondence information is added, the transmission control unit 72 uses the acquired UCS device information and history information (latest history information). Referring to the establishment (and the department in the establishment) where the dedicated terminal 20 is frequently used can be identified.

  When the UCS device information shown in FIG. 6 is acquired as the UCS device information to which the new first correspondence information is added, and the history information shown in FIG. 4 is acquired as the latest history information, the transmission control unit is obtained from these information. 72 can identify the department a of the office A where the dedicated terminal 20 identified by the first information “001” is installed as the department a where the dedicated terminal 20 is frequently used. And the transmission control part 72 specifies the 3rd information (not shown) matched with the 2nd information which can specify the department a of the office A with reference to the UCS apparatus information shown in FIG. Control is performed to transmit (push delivery) the above-described guidance information to the user indicated by the identified third information. In this case, the guidance information includes the first information included in the first correspondence information (this example) in the department a2 of the A office indicated by the second information included in the first correspondence information newly added in FIG. In this case, the information indicates that the dedicated terminal 20 indicated by “005”) has been introduced. The guidance information in this case may include information that prompts registration of address information indicating the contact information of the dedicated terminal 20 indicated by the first information included in the newly added first correspondence information. .

  In the present embodiment, the above-described guidance information is notified to the user who manages the use of the dedicated terminal 20, but not limited thereto, for example, the transmission control unit 72 is the above-described acquisition acquired by the acquisition unit 71. With reference to the schedule information, the user who has the highest number of reservations of the dedicated terminal 20 among the plurality of users who belong to the offices where the dedicated terminal 20 is frequently used is specified, and the above-described guidance information Can also be controlled. In short, the notification destination of the above-described guidance information may be a user who belongs to an office where the dedicated terminal 20 is frequently used.

  The fifth server 70 described above is composed of a CPU, a storage device such as a ROM and a RAM, and a computer device including a communication I / F, and functions of each unit of the fifth server 70 (acquisition unit 71, transmission control unit 72). Is realized by the CPU executing a program stored in the storage device. For example, at least a part of the functions of the respective units of the fifth server 70 may be realized by a dedicated hardware circuit (for example, a semiconductor integrated circuit).

  For example, the function (acquisition part 71, transmission control part 72) of each part of the 5th server 70 may be distributed and mounted in a plurality of devices. In short, the information processing system according to the present invention only needs to be provided with a function corresponding to the acquisition unit 71 described above and a function corresponding to the transmission control unit 72 described above. It may be mounted, or may be distributed and mounted in a plurality of devices. In the present embodiment, it can be considered that the fifth server 70 described above corresponds to the “information processing system” in the claims.

  As described above, the fifth server 70 according to the present embodiment has a new first response in response to the introduction of the dedicated terminal 20 at any of the offices (a specific department within the office). When the UCS device information to which the information is added is acquired, with reference to the acquired UCS device information and the latest UCS conference record information, the user belonging to the business office that uses the dedicated terminal 20 is frequently used. The above-mentioned guidance information is notified. As a result, the remote conference system can be effectively utilized. Here, a remote conference system has been described as an example of the communication system 1 to which the present invention is applied. However, the communication system 1 to which the present invention can be applied is not limited to the remote conference system. .

  Although the embodiments according to the present invention have been described above, the present invention is not limited to the above-described embodiments as they are, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above-described embodiment and the following modifications. Further, for example, some components may be deleted from all the components shown in the above-described embodiment or the following modification.

(Modification)
For example, the transmission control unit 72 described above refers to the business trip performance information acquired by the acquisition unit 71 and the UCS device information, and the business location to which a user with a high frequency of business trips to a specific business location belongs, and its specification When the above-described dedicated terminal 20 is installed in each of the offices, control for transmitting usage promotion information indicating information for encouraging the use of the remote conference system to a user who frequently travels to a specific office Can also be done.

  As an example, a case is assumed in which the acquisition unit 71 acquires business trip performance information shown in FIG. 3 and UCS device information shown in FIG. In this case, the transmission control unit 72 determines that “Mr. O” who belongs to “A office” is a business trip to “B office (corresponding to the above-mentioned specific office)” from the business trip performance information shown in FIG. It can be determined that the frequency is high. Further, the transmission control unit 72 can determine from the UCS device information shown in FIG. 6 that the dedicated terminals 20 are installed at “A office” and “B office”. Therefore, in this case, the transmission control unit 72 can perform control for transmitting (push delivery) the above-described use promotion information to “Mr. O” who belongs to “A office”. As a result, the remote conference system can be effectively utilized.

(program)
The program executed in the above-described communication system 1 is a file in an installable format or an executable format and is a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). You may comprise so that it may record and provide on a readable recording medium. Furthermore, the program executed in the above-described communication system 1 may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the program executed in the communication system 1 may be provided or distributed via a network such as the Internet.

DESCRIPTION OF SYMBOLS 1 Communication system 10 Server group 20 Dedicated terminal 30 1st server 40 2nd server 50 3rd server 60 4th server 70 5th server 71 Acquisition part 72 Transmission control part

JP 2009-169843 A JP 2004-094383 A

Claims (7)

Communication having at least one first correspondence information in which first information indicating any one of a plurality of communication devices capable of communicating with each other and second information indicating at least a place where the communication device is installed are associated with each other History information having one or more second correspondence information in which the device information and the first information of each of the two or more communication devices that have performed communication are associated with the time information indicating the date and time of the communication. An acquisition unit for acquiring
When the communication device information to which the new first correspondence information is added is acquired by the acquisition unit, the use frequency of the communication device with reference to the acquired communication device information and the history information The first correspondence information newly added to the establishment indicated by the second information included in the first correspondence information newly added to the user belonging to the establishment having a high A transmission control unit that performs control to transmit guidance information indicating that the communication device indicated by the included first information has been introduced,
Information processing system. The second information is information that can identify a department in the establishment,
The first correspondence information is information in which the first information, the second information, and third information indicating a user who manages use of the communication device in the department specified by the second information are associated with each other. And
The transmission control unit performs control to transmit the guidance information to a user indicated by the third information associated with the second information indicating the department having a high use frequency of the communication device.
The information processing system according to claim 1. The first correspondence information is information in which the first information, the second information, and third information indicating a user who manages the use of the communication device at the establishment indicated by the second information are associated with each other. And
The transmission control unit performs control to transmit the guidance information to a user indicated by the third information associated with the second information indicating the establishment with high use frequency of the communication device.
The information processing system according to claim 1. The communication device is a dedicated terminal used in a remote conference system.
The information processing system according to any one of claims 1 to 3. The acquisition unit includes third information indicating a user who has made a business trip, fourth information indicating a business location to which the user belongs, fifth information indicating a business location to which the user has traveled, and sixth information indicating the date and time of the business trip. Acquiring business trip performance information having one or more associated third correspondence information,
The transmission control unit refers to the business trip performance information and the communication device information, and each of the business offices to which a user with a high frequency of business trips to a specific business office belongs and each of the specific business offices. When a terminal is installed, control is performed to transmit use promotion information indicating information that prompts the use of the remote conference system to a user who frequently travels to the specific office.
The information processing system according to claim 4. Communication having at least one first correspondence information in which first information indicating any one of a plurality of communication devices capable of communicating with each other and second information indicating at least a place where the communication device is installed are associated with each other History information having one or more second correspondence information in which the device information and the first information of each of the two or more communication devices that have performed communication are associated with the time information indicating the date and time of the communication. An acquisition step to acquire,
When the communication device information to which new first correspondence information is added is acquired by the acquisition step, the communication device usage frequency is referred to with reference to the acquired communication device information and the history information. The first correspondence information newly added to the establishment indicated by the second information included in the first correspondence information newly added to the user belonging to the establishment having a high A transmission control step of performing control to transmit guidance information indicating that the communication device indicated by the included first information has been introduced,
Information processing method. Computer
Communication having at least one first correspondence information in which first information indicating any one of a plurality of communication devices capable of communicating with each other and second information indicating at least a place where the communication device is installed are associated with each other History information having one or more second correspondence information in which the device information and the first information of each of the two or more communication devices that have performed communication are associated with the time information indicating the date and time of the communication. Obtaining means for obtaining
When the communication device information to which the new first correspondence information is added is acquired by the acquisition means, the frequency of use of the communication device with reference to the acquired communication device information and the history information The first correspondence information newly added to the establishment indicated by the second information included in the first correspondence information newly added to the user belonging to the establishment having a high Function as transmission control means for performing control to transmit guidance information indicating that the communication device indicated by the first information included is introduced;
program.

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