JP2015095039A - Information providing system, information providing method, information equipment, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information providing system capable of shortening a time until starting on failure handling.SOLUTION: First information equipment 20 transmits object data obtained by photographing the phenomenon of a failure object device 10 to second information equipment 40, and the second information equipment transmits skill data corresponding to a failure confirmed on the basis of the object data from the first information equipment to the first information equipment, and the first information equipment inputs the skill of a handler to the skill data from the second information equipment, and transmits the skill data to the second information equipment, and the second information equipment transmits phenomenon data for handling a failure in accordance with the skill of the handler confirmed on the basis of the skill data from the first information equipment to the first information equipment, and the first information equipment displays a screen for selecting an own work and a work request when the skill is high enough on the basis of the phenomenon data from the second information equipment, and displays information on the failure handling in the phenomenon data when the own work is selected.

Description

  The present invention relates to an information providing system, an information providing method, an information device, and a program for providing information related to a failure response according to the skill of a handler of an obstacle target.

  In recent years, many things (for example, computers, automobiles, personal digital assistants, etc.) are available around us, and the contents of obstacles are diversified. Conventionally, when an obstacle occurs in an object, it is impossible to judge the situation in the case where the operator (eg, owner, operator) of the object (object of obstacle) does not have expert knowledge. An expert (for example, a maintenance worker) who has an alarm is sent to the site to check the phenomenon. If there is a failure, the expert responds to the failure. In addition, depending on the content of the disability, a semi-intelligence person (for example, an experienced person) who has a certain degree of expertise may deal with the disability.

  Also, a system that supports information by providing information related to failure handling has been proposed. As such a system, for example, in Patent Document 1, an operator on the field side sends video, audio, and sound from a field terminal to a management server. A system for transmitting multimedia information such as characters and receiving appropriate transmission information from a management server at a field terminal to support activities in a remote place in real time is disclosed.

JP 2006-163731 A

  The following analysis is given by the inventor.

  However, in the system described in Patent Literature 1, since uniform information is provided to the operator regardless of the skill of the operator on the field side, there is a possibility that some operators cannot cope with the failure. . In particular, with the diversification of device failure content, it has become very difficult for even an operator to memorize failure messages and failure alarm sounds for all devices. In some cases, the operator cannot cope with the failure. Eventually, an expert such as a maintenance worker is called to the site, and it takes time until the failure is addressed.

  In addition, even if the content of the failure can be handled by an operator, it cannot be determined whether the operator can handle the failure, so an expert such as a maintenance worker may be inadvertently called on-site. The man-hours of experts such as, etc. were pressed, and it took time to start dealing with the failure.

  A main problem of the present invention is to provide an information providing system, an information providing method, an information device, and a program that can shorten the time required for handling a failure.

  According to a first aspect of the present invention, there is provided an information providing system for providing information related to failure handling of an obstacle object from a second information device in response to a request from the first information device, wherein the first information device comprises: An input unit that inputs target data obtained by photographing or recording the phenomenon of the obstacle target by an operation of the handler of the obstacle target, and information that is processed to transmit the input target data to the second information device A second processing unit configured to confirm a failure corresponding to the target data and confirm a skill corresponding to the failure when receiving the target data from the first information device. An information processing unit that processes the skill data to be transmitted to the first information device, and the information processing unit of the first information device receives the skill data from the second information device. When , By inputting the information related to the skill of the handler from the input unit to the skill data by the operation of the handler, processing to transmit the skill data to the second information device, When the information processing unit receives the skill data from the first information device, the information processing unit confirms whether the skill of the handler reaches a predetermined standard based on information on the skill in the skill data, Processing is performed such that phenomenon data for handling a failure is transmitted to the first information device in accordance with the result of confirming the skill, and the information processing unit of the first information device receives the phenomenon from the second information device. When the data has received the skill and the skill has reached the predetermined standard, a screen for selecting a self-work and a work request is displayed, and the skill does not reach the predetermined standard. A screen for selecting a work request is displayed. When the user's own work is selected, information on failure handling in the phenomenon data is displayed. When a work request is selected, the work request information is transmitted to the third information device. It processes as follows.

  According to a second aspect of the present invention, there is provided an information providing method for providing information related to failure handling of an obstacle object from a second information device in response to a request from the first information device, wherein the first information device includes: A step of inputting target data obtained by photographing or recording a phenomenon of the obstacle target by an operation of a handler of the obstacle target, and the input of the target data is transmitted to the second information device in the first information device. And a skill for confirming a failure corresponding to the target data and confirming a skill corresponding to the failure when receiving the target data from the first information device in the second information device A step of transmitting data to the first information device; and in the first information device, when the skill data from the second information device is received, Inputting information related to the skill of the operator into the skill data, transmitting the skill data to the second information device, and receiving the skill data from the first information device in the second information device Sometimes, it is confirmed whether the skill of the handler has reached a predetermined standard based on the information related to the skill in the skill data, and the phenomenon data for dealing with a failure according to the result of the skill confirmation is the first data When transmitting the information to the information device and the first information device receives the phenomenon data from the second information device, if the skill has reached the predetermined standard, the self-work and the work request are selected. When the skill does not reach the predetermined standard, a screen for selecting a work request is displayed. When the self-work is selected, the phenomenon data To display information about the definitive failure handling, if the job request is selected, characterized in that it and a step of transmitting the job request information to the third information device.

  According to a third aspect of the present invention, there is provided a first information device that receives information related to failure handling of an obstacle object from a second information device, the operation of the obstacle object operator operating the obstacle object. An input unit that inputs target data obtained by photographing or recording a phenomenon; and an information processing unit that processes the input target data to be transmitted to the second information device. 2. When skill data from the information device is received, information on the skill of the operator is input to the skill data from the input unit by the operation of the operator, and the skill data is transmitted to the second information device When the phenomenon data from the second information device is received and the skill of the handler has reached a predetermined standard, a screen for selecting a self-work and a work request is displayed. When the skill of the operator does not reach the predetermined standard, a screen for selecting a work request is displayed. When the user's own work is selected, information on failure handling in the phenomenon data is displayed, and the work request is selected. In this case, the processing is performed so that the work request information is transmitted to the third information device.

  According to a fourth aspect of the present invention, there is provided a second information device that provides the first information device with information related to the failure handling of the obstacle object in response to a request from the first information device, the first information device. An information processing unit for processing to transmit a skill data for confirming a failure corresponding to the target data and confirming a skill corresponding to the failure to the first information device when receiving the target data from The information processing unit, when receiving the skill data from the first information device, the skill of the handler of the obstacle object has reached a predetermined standard based on information on the skill in the skill data And processing to send phenomenon data for handling a failure to the first information device in accordance with the result of checking the skill.

  According to a fifth aspect of the present invention, there is provided a first program that is executed by a first information device that receives information related to failure handling of an obstacle object from a second information device, the first information device including: A step of inputting target data obtained by photographing or recording the phenomenon of the obstacle target by an operation of a handler of the obstacle target; and the input of the target data is transmitted to the second information device in the first information device. And when the skill information from the second information device is received in the first information device, information relating to the skill of the operator is input to the skill data by the operation of the operator, and the skill data To the second information device, and when the first information device receives the phenomenon data from the second information device, the skill of the operator When the predetermined standard is reached, a screen for selecting the self-work and the work request is displayed. When the skill of the handler does not reach the predetermined standard, the screen for selecting the work request is displayed, and the self-work is selected. If the operation request is selected, information regarding failure handling in the phenomenon data is displayed, and when a work request is selected, the step of transmitting the work request information to the third information device is executed.

  According to a sixth aspect of the present invention, there is provided a second program that is executed by a second information device that provides information related to failure handling of an obstacle object to the first information device in response to a request from the first information device. In the second information device, when the target data from the first information device is received, the failure corresponding to the target data is confirmed, and skill data for confirming the skill corresponding to the failure is A step of transmitting to the first information device; and in the second information device, when the skill data from the first information device is received, the handling of the obstacle object based on information relating to the skill in the skill data Checking whether a person's skill has reached a predetermined standard, and transmitting phenomenon data for handling a failure according to the result of the skill check to the first information device; Characterized in that to execute.

  According to the present invention, the number of on-site calls by experts such as maintenance workers is reduced, and it is possible to shorten the time required for handling a failure.

It is the block diagram which showed typically the structure of the information provision system which concerns on Embodiment 1 of this invention. It is the block diagram which showed typically the structure of an example of the failure target apparatus. It is the image figure which showed typically the phenomenon example of the failure target apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the block diagram which showed typically the structure of the 1st information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the block diagram which showed typically the structure of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. The image figure which showed typically an example of (1) components arrival time management table and (2) maintenance worker arrival management table memorize | stored in the memory | storage part of the 3rd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is. It is the image figure which showed typically an example of the image table memorize | stored in the memory | storage part of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the image figure which showed typically an example of the moving image table memorize | stored in the memory | storage part of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the image figure which showed typically an example of the audio | voice table memorize | stored in the memory | storage part of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the image figure which showed typically an example of the skill database memorize | stored in the memory | storage part of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the image figure which showed typically the sample of the skill data used in the information provision system which concerns on Embodiment 1 of this invention. It is the image figure which showed typically the sample of the phenomenon data used in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically operation | movement of the 1st information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is a flowchart figure following FIG. 13 which showed typically operation | movement of the 1st information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is a flowchart figure following FIG. 14 which showed typically operation | movement of the 1st information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically the 1st operation | movement of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically the detailed operation | movement of step B8 of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically the detailed operation | movement of step B9 of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically the detailed operation | movement of step B11 of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically the 2nd operation | movement of the 2nd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically operation | movement of the 3rd information apparatus in the information provision system which concerns on Embodiment 1 of this invention. It is the block diagram which showed typically the structure of the information provision system which concerns on Embodiment 2 of this invention.

[Embodiment 1]
The configuration of the information providing system according to the first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram schematically showing a configuration of an information providing system according to Embodiment 1 of the present invention. FIG. 2 is a block diagram schematically illustrating an exemplary configuration of the failure target apparatus. FIG. 3 is an image diagram schematically showing a phenomenon example of the failure target device in the information providing system according to the first embodiment of the present invention. FIG. 4 is a block diagram schematically showing the configuration of the first information device in the information providing system according to Embodiment 1 of the present invention. FIG. 5 is a block diagram schematically showing the configuration of the second information device in the information providing system according to the first embodiment of the present invention.

  6 schematically illustrates an example of (1) a part arrival time management table and (2) a maintenance worker arrival management table stored in the storage unit of the third information device in the information providing system according to the first embodiment of the present invention. It is the image figure shown in. FIG. 7 is an image diagram schematically illustrating an example of an image table stored in the storage unit of the second information device in the information providing system according to the first embodiment of the present invention. FIG. 8 is an image diagram schematically illustrating an example of a moving image table stored in the storage unit of the second information device in the information providing system according to the first embodiment of the present invention. FIG. 9 is an image diagram schematically illustrating an example of a voice table stored in the storage unit of the second information device in the information providing system according to the first embodiment of the present invention. FIG. 10 is an image diagram schematically illustrating an example of a skill database stored in the storage unit of the second information device in the information providing system according to the first embodiment of the present invention.

  The information providing system 1 is a computer network system that provides information related to the failure handling of the failure target device 10 to a handler (owner, operator, administrator, etc.) of the failure target device 10 (see FIG. 1). The information providing system 1 provides information related to failure handling to the first information device 20 used by the handler according to the skill of the handler of the failure target device 10. The information providing system 1 includes a first information device 20, a network 30, a second information device 40, and a third information device 50 as main components.

  Here, the failure target device 10 is a device in which a failure has occurred (see FIG. 1). The failure target device 10 includes not only information devices such as personal computers, smartphones, mobile phones, PHS (Personal Handy-phone System), and tablet terminals, but also printers, scanners, digital cameras, TVs, vacuum cleaners, washing machines, refrigerators, It can also be applied to machine products such as electric devices such as rice cookers, air purifiers, air conditioners, electronic devices, automobiles, motorcycles, bicycles, production devices, etc. The scope of the obstacle target device 10 is limited to these examples. It is not something. The failure target device 10 includes, for example, a phenomenon output unit 11 and an identification display unit 12 as main components (see FIG. 2).

  The phenomenon output unit 11 is used when a failure occurs in a function unit (not shown; for example, a fan unit, a memory, a CPU (Central Processing Unit), a power supply unit, a graphic board, a motherboard, etc.) provided in the failure target device 10. This is a part that outputs a phenomenon related to a failure (see FIG. 2). Here, the phenomenon refers to an event that can be perceived (mainly visual and auditory) from the failure target device 10, and includes, for example, information on a failure of the failure target device 10 and normal information. The phenomenon output unit 11 can use, for example, a display 11a, a lamp 11b, and a speaker 11c as means for outputting a phenomenon, but is not limited thereto. The display 11a is a part that displays and outputs the phenomenon as a character string (for example, see FIG. 3A). The lamp 11b is a part that displays and outputs the phenomenon by turning on, blinking, and turning off (see, for example, FIG. 3B). In addition, it is possible to grasp a specific phenomenon by using a plurality of lamps 11b and giving a certain regularity to blinking and extinguishing. The speaker 11c is a part that outputs the phenomenon with an alarm sound (see, for example, FIG. 3C). The alarm sound is an alarm sound having a certain regularity.

  The identification display unit 12 is a part that identifies and displays the failure target device 10 (see FIG. 2). The identification display unit 12 can use, for example, a device name label 12a displaying the name of the failure target device 10, an identification barcode 12b for identifying the failure target device 10, a serial number 12c of the failure target device 10, and the like. .

  The first information device 20 is an information device that can be connected to the network 30 (see FIG. 1). The first information device 20 is used by a handler of the failure target device 10. As the first information device 20, an information device having a function capable of acquiring the phenomenon and display of the failure target device 10 as data (image data, moving image data, audio data) can be used. It is preferable to use a portable communication terminal that can be easily carried and wirelessly communicated, such as a cellular phone, a PHS (Personal Handy-phone System), and a tablet terminal. The first information device 20 transmits data related to the phenomenon of the failure target device 10 and data related to the skill of the handler of the failure target device 10 to the second information device 40, and receives information related to failure handling according to the specialized knowledge level. . The first information device 20 includes an information processing unit 21, an input unit 22, a storage unit 23, a display unit 24, and a communication unit 25 as main components.

  The information processing unit 21 is a part that performs various types of information processing (see FIG. 1). The information processing unit 21 has a function of controlling the input unit 22, the storage unit 23, the display unit 24, and the communication unit 25. The information processing unit 21 executes a predetermined program (application software) stored in the storage unit 23 to thereby execute a hardware control processing unit 21a, a data storage processing unit 21b, a data reading processing unit 21c, and a data display The processing unit 21d and the data communication processing unit 21e are realized (see FIG. 4).

  The hardware control processing unit 21a is a part that controls the hardware in the first information device 20 (see FIG. 4). The hardware control processing unit 21a performs control processing on the input unit 22 (camera 22a, microphone 22b, character input unit 22c). The hardware control processing unit 21a performs processing to output data from the input unit 22 toward the data storage processing unit 21b or the data display processing unit 21d. The hardware control processing unit 21a uses the data storage processing unit 21b to convert the data from the hardware control processing unit 21a or the data communication processing unit 21e into the corresponding name data 23a, target data 23b, skill of the storage unit 23. Control processing is performed so as to save the data 23c and the phenomenon data 23d. The hardware control processing unit 21a uses the data display processing unit 21d to perform control processing so that data, icons, and other information from the hardware control processing unit 21a or the data reading processing unit 21c are displayed on the display unit 24. .

  Under the control of the hardware control processing unit 21a, the data storage processing unit 21b converts the data from the hardware control processing unit 21a or the data communication processing unit 21e into name data 23a, target data 23b, skill data in the corresponding storage unit 23. 23c is a part to be processed so as to be stored in the phenomenon data 23d (see FIG. 4).

  The data read processing unit 21c reads data from any of the name data 23a, the target data 23b, the skill data 23c, and the phenomenon data 23d in the storage unit 23, and sends the read data to the data display processing unit 21d or the data communication processing unit 21e. It is a part which processes so that it may output toward (refer FIG. 4).

  The data display processing unit 21d is a part that processes the data from the hardware control processing unit 21a or the data reading processing unit 21c to be displayed on the display unit 24 under the control of the hardware control processing unit 21a (see FIG. 4). ).

  The data communication processing unit 21e is a part that outputs data from the communication unit 25 toward the data storage processing unit 21b and outputs data from the data read processing unit 21c toward the communication unit 25 (see FIG. 4). .

  The input unit 22 is a part that inputs (shoots, records, etc.) the phenomenon and display of the failure target device 10 (see FIG. 1). As the input unit 22, for example, a camera 22a, a microphone 22b, a character input unit 22c, or the like can be used (see FIG. 4). The camera 22a includes a phenomenon output unit (11 in FIG. 2; display 11a, lamp 11b) and an identification display unit (12 in FIG. 2; device name label 12a, identification barcode 12b, serial number 12c, etc.) of the failure target device 10. It is a functional unit for inputting photographed image data or moving image data. The microphone 22b is a functional unit that inputs a sound recording the alarm sound of the phenomenon output unit (11 in FIG. 2; the speaker 11c). The character input unit 22c is a functional unit that inputs character data by an operation (operation of a keyboard, a touch panel, etc.) of a handler of the failure target device 10. The input unit 22 is controlled by the hardware control processing unit 21 a of the information processing unit 21. Data input from the input unit 22 is output toward the hardware control processing unit 21a.

  The storage unit 23 stores information such as various data, application software, and programs (see FIG. 1). The storage unit 23 stores name data 23a, target data 23b, skill data 23c, and phenomenon data 23d as main storage data (see FIG. 4). The name data 23a is image data of the identification display unit 12 (device name label 12a, identification bar code 12b, serial number 12c, etc.) of the failure target device 10 taken by the camera 22a. The target data 23b is image data, moving image data, or audio data of the phenomenon output unit 12 (display 11a, lamp 11b, speaker 11c) captured or recorded by the camera 22a or the microphone 22b. The skill data 23c is character / table data defining a skill check, work items, and work skills transmitted from the second information device 40 (see, for example, FIG. 11). The skill data 23c is used at the time of skill check of specialized knowledge and at the time of grasping the phenomenon of the target data. The phenomenon data 23d includes a skill flag, a replacement part, a device name, a phenomenon No. transmitted from the second information device 40. , Character / table data defining work items, phenomenon information, work information, and requested items (for example, see FIG. 12). The name data 23a, target data 23b, skill data 23c, and phenomenon data 23d in the storage unit 23 are stored by the data storage processing unit 21b and can be read by the data reading processing unit 21c.

  The display unit 24 is a part for displaying information (see FIG. 1). The display unit 24 displays information from the data display processing unit 21d of the information processing unit 21 (see FIG. 4).

  The communication unit 25 is a part that can be connected to the network 30 in both directions by wireless communication or wired communication (see FIG. 1). The communication unit 25 receives information from the network 30 and outputs the information to the data communication processing unit 21e, and transmits the information from the data communication processing unit 21e to the network 30 (see FIGS. 1 and 4).

  The network 30 is a communication infrastructure (see FIG. 1) that connects the information devices 20, 40, and 50 by wireless communication or wired communication. As the network 30, for example, a combination of a plurality of network devices such as a wireless local area network (LAN), a wired LAN, short-range wireless communication, infrared communication, a wireless base station, the Internet, and an intranet can be used.

  The second information device 40 is an information device that can be connected to the network 30 (see FIG. 1). The second information device 40 can be installed in a manufacturing company, a sales company, a maintenance company, or the like of the failure target device 10. As the second information device 40, for example, a stationary information communication terminal such as a personal computer or a server can be used. The second information device 40 analyzes the phenomenon of the failure target device 10 based on the data related to the phenomenon from the first information device 20 and extracts information related to the failure response. It judges whether the skill (specialized knowledge level) of the handler has reached a predetermined standard (skill check), and provides information on handling the failure according to the specialized knowledge level. The second information device 40 includes an information processing unit 41, a storage unit 42, and a communication unit 43 as main components.

  The information processing unit 41 is a part that performs various types of information processing (see FIG. 1). The information processing unit 41 has a function of controlling the storage unit 42 and the communication unit 43. The information processing unit 41 executes a predetermined program stored in the storage unit 42, thereby causing the data communication processing unit 41a, the data storage processing unit 41b, the data reading processing unit 41c, the data analysis unit 41d, and the phenomenon A pattern search unit 41e, a data output processing unit 41f, and a skill confirmation unit 41g are realized (see FIG. 5).

  The data communication processing unit 41a is a part that outputs data from the communication unit 43 to the data storage processing unit 41b or the skill confirmation unit 41g and outputs data from the data output processing unit 41f to the communication unit 43. (See FIG. 5).

  The data storage processing unit 41b is a part that processes the data (name data, target data) from the data communication processing unit 41a so as to be stored in the analysis target data 42b of the storage unit 42 (see FIG. 5).

  The data read processing unit 41c reads data (name data, target data) from the analysis target data 42b of the storage unit 42, and performs processing so as to output the read data toward the file type analysis unit 41d1 of the data analysis unit 41d. Part (see FIG. 5).

  The data analysis unit 41d analyzes the file type, image, video, and sound based on the data (name data, target data) from the data read processing unit 41c, and outputs the analysis result to the phenomenon pattern search unit 41e. (See FIG. 5). The data analysis unit 41d includes a file type analysis unit 41d1, an image analysis unit 41d2, a moving image analysis unit 41d3, and an audio analysis unit 41d4.

  The file type analysis unit 41d1 is a part for analyzing the file type (image data, moving image data, audio data) from the data read processing unit 41c (see FIG. 5). The discrimination method is not particularly limited, and for example, the file type can be discriminated using a file name identifier. The file type analysis unit 41d1 outputs the data to the image analysis unit 41d2 when the data is image data, and outputs the data to the video analysis unit 41d3 when the data is video data. Is audio data, the data is output to the audio analysis unit 41d4.

  The image analysis unit 41d2 extracts a name (for example, a device name) by image analysis from data (here, image data; for example, name data) from the file type analysis unit 41d1, and the extracted name is a phenomenon pattern search unit. It is a part which outputs toward 41e (refer FIG. 5). The image analysis method is not particularly limited, but for example, an AR (Augmented Reality) technique can be used to name an extracted character string.

  The moving image analysis unit 41d3 extracts a single or a plurality of image patterns by performing a moving image analysis from data (here, moving image data; for example, target data) from the file type analysis unit 41d1, and extracts the extracted single or a plurality of image patterns. This is the part that outputs the image pattern toward the phenomenon pattern search unit 41e (see FIG. 5). The method for extracting a single image pattern or a plurality of image patterns is not particularly limited. For example, the moving image data is divided into moving image data at time t under the condition of image / time T, and converted into image data. Information is read out, and a regular and frequent image pattern is extracted from pixel information of each image data using a data mining API (Application Programming Interface; for example, Java API). When there is one frequent image pattern, a single image pattern is output to the phenomenon pattern search unit 41e. When there are a plurality of frequent image patterns, a plurality of image patterns (image patterns for frequent patterns) are output. It outputs toward the phenomenon pattern search part 41e.

  The voice analysis unit 41d4 extracts a voice pattern by analyzing the voice from the data (here, voice data; for example, target data) from the file type analysis unit 41d1, and directs the extracted voice data to the phenomenon pattern search unit 41e. (See FIG. 5). The method for extracting the voice pattern is not particularly limited, and for example, a voice pattern (eg, voice waveform, spectrogram) can be extracted from the voice data using Java Speech API (JSAPI) or the like.

  In the phenomenon pattern search unit 41e, the data (name, single or plural image patterns, sound patterns) delivered from the data analysis unit 41d is stored in the phenomenon database 42a (image table 42a1, moving image table 42a2, sound table) of the storage unit 42. 42a3) is a part to search for (see FIG. 5). The phenomenon pattern search unit 41e uses an image table 42a1 (see, for example, FIG. 7) when the delivered data has a single image pattern, and a moving image table 42a2 (for example, has a plurality of image patterns). 8), if there is audio information, the audio table 42a3 (eg, see FIG. 9) is used, and the corresponding phenomenon no. Search if exists.

  For example, when the transferred data is a name and a single image pattern, the phenomenon pattern search unit 41e searches the image table 42a1 to see if a device name corresponding to the transferred name exists. When the corresponding device name exists, the phenomenon pattern search unit 41e searches the image table 42a1 for image information (single still image) corresponding to the delivered single image pattern. The search method for a single image pattern is not particularly limited. For example, by using Java API, it is possible to check whether there is an image pattern pixel information that matches 80% or more of the pixel information of the image information. You can search. When the corresponding device name does not exist, the phenomenon pattern search unit 41e delivers Null to the data output processing unit 41f. When the corresponding image information exists, the phenomenon pattern search unit 41e displays the phenomenon No. corresponding to the image information. Is delivered to the data output processing unit 41f. When the corresponding image information does not exist, the phenomenon pattern search unit 41e delivers Null to the data output processing unit 41f.

  Further, for example, when the transferred data is a name and a plurality of image patterns, the phenomenon pattern search unit 41e searches the moving image table 42a2 for a device name corresponding to the transferred name. When there is a corresponding device name, the phenomenon pattern search unit 41e searches the moving image table 42a2 for a combination of image information (a plurality of still images) corresponding to a plurality of transferred image patterns. The search method for the plurality of image patterns is not particularly limited. For example, the search can be performed by using the Java API and confirming that all of the plurality of image patterns match 80% or more with the combination of the image information. When the corresponding device name does not exist, the phenomenon pattern search unit 41e delivers Null to the data output processing unit 41f. If there is a combination of corresponding image information, a phenomenon No. corresponding to the combination of the image information is displayed. Is delivered to the data output processing unit 41f. When there is no corresponding combination of image information, the phenomenon pattern search unit 41e delivers Null to the data output processing unit 41f.

  Further, for example, when the delivered data is a name and a voice pattern, the phenomenon pattern search unit 41e searches the voice table 42a3 for a device name corresponding to the delivered name. When the corresponding device name exists, the phenomenon pattern search unit 41e searches the voice table 42a3 for voice information corresponding to the delivered voice pattern. The method of searching for the voice pattern is not particularly limited, but can be searched using, for example, Java API. When the corresponding device name does not exist, the phenomenon pattern search unit 41e delivers Null to the data output processing unit 41f. When the corresponding sound information exists, the phenomenon pattern search unit 41e displays the phenomenon No. corresponding to the sound information. Is delivered to the data output processing unit 41f. When the corresponding audio information does not exist, the phenomenon pattern search unit 41e delivers Null to the data output processing unit 41f.

  The data output processing unit 41f generates skill data (see FIG. 11) and phenomenon data (see FIG. 12) based on data from the phenomenon pattern searching unit 41e, the skill confirmation unit 41g, and the phenomenon database 42a, and a data communication processing unit It is a part which outputs toward 41a (refer FIG. 5). The data output processing unit 41f acquires work items corresponding to the phenomenon No. delivered from the phenomenon pattern search unit 41e from the phenomenon database 42a (the image table 42a1, the moving image table 42a2, and the voice table 42a3) and the acquired work. Skill information corresponding to the item is acquired from the skill database 42c, skill data is generated using the acquired work item, skill information, and phenomenon number, and output to the data communication processing unit 41a. When the skill confirmation result (with / without skill flag) is input from the skill confirmation unit 41g, the data output processing unit 41f retrieves the phenomenon No. from the phenomenon database 42a (the image table 42a1, the moving image table 42a2, and the voice table 42a3). . Replacement parts, phenomenon information, and work information corresponding to the above are acquired, the skill confirmation result, the acquired replacement parts, phenomenon information, work information, and the phenomenon number, device name, work item, and phenomenon information acquired from the phenomenon database 42a. Then, phenomenon data (see FIGS. 12 (2), (3), and (4)) is generated using the work information, and the generated phenomenon data is output to the data communication processing unit 41a.

  The skill confirmation unit 41g confirms the content of the skill data (skill check completed; see FIGS. 11 (3) and 11 (4)) from the data communication processing unit 41a, and sends the skill confirmation result to the data output processing unit 41f. This is the part that outputs the signal (see FIG. 5). The skill confirmation unit 41g sets a skill flag when the skill check of the skill data is correctly checked, and sets no skill flag when the skill check is not correctly checked. The check method is not particularly limited. For example, when all the items of the skill check are “Yes”, the skill flag can be set.

  The storage unit 42 stores information such as various data and programs (see FIG. 1). The storage unit 42 stores a phenomenon database 42a, analysis target data 42b, and a skill database 42c as main storage data (see FIG. 5).

  The phenomenon database 42a includes an image table 42a1, a moving image table 42a2, and an audio table 42a3 (see FIG. 5). The image table 42a1 includes a device name and a phenomenon number related to an image. , Image information, work items, phenomenon information, work information, and replacement parts are associated with each other (see FIG. 7). The moving image table 42a2 includes a device name and a phenomenon No. , Image information 1, image information 2,..., Work items, phenomenon information, work information, and replacement parts are associated with each other (see FIG. 8). The voice table 42a3 includes a device name and a phenomenon No. related to voice. , Voice information, work items, phenomenon information, work information, and replacement parts are associated with each other (see FIG. 9).

  The analysis target data 42b is data configured by associating name data and target data to be analyzed by the data analysis unit 41d (see FIG. 5).

  The skill database 42c is a database configured by associating work items with skill information (see FIG. 10).

  The communication unit 43 is a part that can be connected to the network 30 in both directions by wireless communication or wired communication (see FIG. 1). The communication unit 43 receives information from the network 30, outputs the information to the data communication processing unit 41a, and transmits information from the data communication processing unit 41a to the network 30 (see FIGS. 1 and 5).

  The third information device 50 is an information device that can be connected to the network 30 (see FIG. 1). The third information device 50 can be installed in the maintenance company of the failure target apparatus 10. As the third information device 50, for example, a stationary information communication terminal such as a personal computer or a server can be used. The third information device 50 manages the arrival time of the replacement part of the failure target device 10 and the arrival time of the maintenance worker at the site. The third information device 50 includes an information processing unit 51, a storage unit 52, and a communication unit 53 as main components.

  The information processing unit 51 is a part that performs various types of information processing (see FIG. 1). The information processing unit 51 has a function of controlling the storage unit 52 and the communication unit 53. The information processing unit 51 performs predetermined information processing by executing a predetermined program stored in the storage unit 52. The information processing unit 51 confirms whether the request item in the phenomenon data (see FIG. 12) from the first information device 20 is a component procurement request or a maintenance work request, and if it is a component procurement request, the component arrival time in the storage unit 52 From the management table (for example, refer to FIG. 6 (1)), the component name included in the phenomenon data and the component arrival time corresponding to the replacement component are extracted. A maintenance worker arrival time corresponding to the device name included in the phenomenon data is extracted from the management table (for example, see FIG. 6B), and the extracted component arrival time or maintenance worker arrival time is used as the first information device 20. Send to.

  The storage unit 52 is a part that stores information such as various data and programs (see FIG. 1). The storage unit 52 stores a parts arrival time management table and a maintenance worker arrival time management table as main storage data. The component arrival time management table is a management table configured by associating device names, replacement parts, and component arrival times (see, for example, FIG. 6 (1)). The maintenance worker arrival time management table is a management table configured by associating the device name and the maintenance worker arrival time (see, for example, FIG. 6B).

  The communication unit 53 is a part that can be connected to the network 30 in both directions by wireless communication or wired communication (see FIG. 1). The communication unit 53 receives information from the network 30 and outputs the information to the information processing unit 51, and transmits information from the information processing unit 51 to the network 30.

  An operation of the information providing system according to the first embodiment of the present invention will be described.

  First, operation | movement of the 1st information apparatus in an information provision system is demonstrated using drawing. FIG. 13 is a flowchart schematically showing the operation of the first information device in the information providing system according to the first embodiment of the present invention. FIG. 14 is a flowchart following FIG. 13 schematically showing the operation of the first information device in the information providing system according to the first embodiment of the present invention. FIG. 15 is a flowchart following FIG. 14 schematically showing the operation of the first information device in the information providing system according to the first embodiment of the present invention. Refer to FIG. 1 and FIG. 4 for the configuration of the first information device.

  As a premise, it is assumed that the flowchart of FIG. 13 starts from when the operator of the failure target device 10 notices that a failure has occurred in the failure target device 10.

  First, when the operator notices a failure of the failure target device 10, the first information device 20 activates the application by an operation of the operator (operation of the character input unit 22c; for example, touch of the touch panel), and the information processing unit 21 (hardware control processing unit 21a, data storage processing unit 21b, data reading processing unit 21c, data display processing unit 21d, data communication processing unit 21e in FIG. 4) is activated (see step A1 in FIG. 13).

  Next, the first information device 20 activates the camera 22a using the hardware control processing unit 21a (see step A2 in FIG. 13). Thereby, the operation screen of the camera 22a is displayed on the display unit 24.

  Next, the first information device 20 uses the camera 22a to operate the identification display unit 12 (the device name label 12a in FIG. 2 and the identification) of the failure target device 10 by the operation of the operator (operation of the character input unit 22c). An image of a barcode 12b, serial number 12c, etc.) is acquired (see step A3 in FIG. 13).

  Next, the first information device 20 stores the acquired image as name data in the name data 23a of the storage unit 23 using the hardware control processing unit 21a and the data storage processing unit 21b (step A4 in FIG. 13). reference).

  Next, the first information device 20 activates the data display processing unit 21d from the hardware control processing unit 21a and displays the camera icon and the microphone icon on the display unit 24 (see step A5 in FIG. 13).

  Next, the first information device 20 selects the camera icon or the microphone icon displayed on the display unit 24 according to the operation of the operator of the failure target device 10 (operation of the character input unit 22c) (FIG. 13). Step A6).

  Next, the first information device 20 activates the camera 22a or the microphone 22b using the hardware control processing unit 21a according to the selected camera icon or microphone icon (see step A7 in FIG. 13). Thereby, the operation screen of the camera 22a or the microphone 22b is displayed on the display unit 24.

  Next, the first information device 20 uses the camera 22a or the microphone 22b to operate the image data of the phenomenon output unit 11 of the failure target device 10 by the operation of the handler of the failure target device 10 (operation of the character input unit 22c). (Video data of display 11a and lamp 11b) or audio data (audio data of speaker 11c) is acquired for time t seconds (see step A8 in FIG. 13). Here, the time t for acquiring (photographing or recording) an image or sound needs to be 0 <t, and the analysis accuracy in the second information device 40 increases as the time increases. For example, t = 60 [seconds].

  Next, the first information device 20 uses the hardware control processing unit 21a and the data storage processing unit 21b, and the image data or audio data of the phenomenon output unit 11 of the failure target apparatus 10 acquired from the camera 22a or the microphone 22b. Is stored in the target data 23b of the storage unit 23 as target data (see step A9 in FIG. 13).

  Next, the first information device 20 uses the data read processing unit 21c to read the name data from the name data 23a of the storage unit 23, reads the target data from the target data 23b, and uses the data communication processing unit 21e. Then, the read name data and target data are transmitted from the communication unit 25 to the second information device 40 via the network 30 (see step A10 in FIG. 13).

  After Step A10, the second information device 40 analyzes the name data and the target data from the first information device 20, and then transmits skill data corresponding to the analysis result to the first information device 20 ( (See steps B1 to B14 in FIG. 16). Details of steps B1 to B14 will be described later.

  Next, the first information device 20 receives skill data from the second information device 40 by the communication unit 25 (see step A11 in FIG. 13).

  Next, the first information device 20 stores the received skill data in the skill data 23c of the storage unit 23 using the data communication processing unit 21e and the data storage processing unit 21b (see step A12 in FIG. 13). .

  Next, the first information device 20 reads the skill data from the skill data 23c in the storage unit 23 using the data read processing unit 21c, and checks whether there is an item of work skill in the skill data (FIG. 14). Step A13).

  If there is no work skill item (NO in step A13), the first information device 20 displays “no failure information” on the display unit 24 using the data display processing unit 21d (see step A14 in FIG. 14). Then, an end icon is displayed on the display unit 24, and the end icon is pressed by an operation of the operator of the failure target apparatus 10 (operation of the character input unit 22c), and the process ends.

  When there is a work skill item (YES in step A13), the first information device 20 uses the data display processing unit 21d to display the work skill item in the skill data as a check list on the display unit 24 ( (See step A15 in FIG. 14). As a result, the items in the work list are checked by the operation of the operator of the failure target device 10 (operation of the character input unit 22c).

  Next, the first information device 20 uses the data reading processing unit 21c to generate checked skill data (skill data including a check result; for example, see FIGS. 11 (3) and 11 (4)). The generated skill data is transmitted to the second information device 40 via the network 30 using the data communication processing unit 21e and the communication unit 25 (see step A16 in FIG. 14).

  After step A16, the second information device 40 checks the skill flag of the skill check in the skill data from the first information device 20, and then generates phenomenon data (see FIG. 12) corresponding to the skill data. It is transmitted to the first information device 20 (see steps F1 to F5 in FIG. 20). Details of steps F1 to F5 will be described later.

  Next, the first information device 20 receives the phenomenon data from the second information device 40 using the communication unit 25 (see step A17 in FIG. 14).

  Next, the first information device 20 uses the data communication processing unit 21e and the data storage processing unit 21b to store the received phenomenon data in the phenomenon data 23d of the storage unit 23 (see step A18 in FIG. 14). .

  Next, the first information device 20 reads the phenomenon data from the phenomenon data 23d in the storage unit 23 using the data reading processing unit 21c, and confirms whether the skill flag is “present” in the read phenomenon data. (Refer to step A19 in FIG. 14).

  When the skill flag is “Yes” (YES in Step A19), the first information device 20 displays “skill achievement” on the display unit 24 using the data display processing unit 21d, and displays three icons. (Self work icon, maintenance request icon, end icon) are displayed (see step A20 in FIG. 14). Thus, the self-work icon, the maintenance request icon, and the end icon are selected by the operation of the operator of the failure target apparatus 10 (operation of the character input unit 22c).

  When the skill flag is “none” (NO in step A19), the first information device 20 displays “skill not achieved” on the display unit 24 using the data display processing unit 21d, An icon (maintenance request icon, end icon) is displayed (see step A21 in FIG. 14). Accordingly, the maintenance request icon and the end icon are selected by the operation of the operator of the failure target device 10 (operation of the character input unit 22c).

  After step A20 or step A21, using the hardware control processing unit 21a, the first information device 20 confirms which of the self-work icon, the maintenance request icon, or the end icon has been selected (step A22 in FIG. 14). reference).

  When the end icon is selected (“end” in step A22), the first information device 20 displays the end icon on the display unit 24 using the hardware control processing unit 21a and the data display processing unit 21d, The operation is terminated by pressing the end icon by the operation of the operator of the failure target apparatus 10 (operation of the character input unit 22c).

  When the self work icon is selected (“self work” in step A22), the first information device 20 uses the hardware control processing unit 21a to check whether there is a replacement part in the phenomenon data (FIG. 15). Step A23).

  When there is no replacement part (NO in step A23), the first information device 20 uses the data display processing unit 21d to display the phenomenon information and the work information in the phenomenon data on the display unit 24 (step of FIG. 15). After that, the process ends. As a result, the handler of the failure target apparatus 10 performs work based on the work information displayed on the display unit 24.

  When there is a replacement part (YES in step A23), the first information device 20 reads the phenomenon data by the data reading processing unit 21c, inserts a parts procurement request into the phenomenon data, and uses the data communication processing unit 21e. The phenomenon data is transmitted from the communication unit 25 to the third information device 50 via the network 30 (see step A25 in FIG. 15).

  When the maintenance request icon is selected (“maintenance request” in step A22), the first information device 20 uses the data reading processing unit 21c to read the phenomenon data, insert the maintenance work request into the phenomenon data, Using the data communication processing unit 21e, the phenomenon data (see FIG. 12 (5)) is transmitted from the communication unit 25 to the third information device 50 via the network 30 (see step A26 in FIG. 15).

  After step A25 or step A26, the third information device 50 confirms the requested items in the phenomenon data from the first information device 20, and transmits the parts arrival time or the maintenance worker arrival time to the first information device 20. (See steps G1 to G5 in FIG. 21). Details of steps G1 to G5 will be described later.

  Next, the first information device 20 receives the component arrival time or the maintenance worker arrival time from the third information device 50 using the communication unit 25 (see step A27 in FIG. 15).

  Finally, the first information device 20 displays the received maintenance worker arrival time or parts arrival time on the display unit 24 using the data display processing unit 21d (see step A28 in FIG. 15), and then ends. To do. Thereby, the operator of the failure target apparatus 10 can confirm the maintenance worker arrival time or the parts arrival time displayed on the display unit 24, and the maintenance worker arrival time or the parts arrival time needs to be corrected. In such a case, time adjustment is exchanged between the first information device 20 and the third information device 50.

  Next, the operation of the second information device in the information providing system according to the first embodiment of the present invention will be described.

  First, the operation of the second information device 40 between step A10 and step A11 of FIG. 13, that is, the second information device 40 receives and receives the name data and the target data from the first information device 20. An operation (steps B1 to B14) when analyzing the name data and the target data and transmitting the skill data corresponding to the analysis result to the first information device 20 will be described. FIG. 16 is a flowchart schematically showing a first operation of the second information device in the information providing system according to the first embodiment of the present invention. FIG. 17 is a flowchart schematically showing the detailed operation of Step B8 of the second information device in the information providing system according to Embodiment 1 of the present invention. FIG. 18 is a flowchart schematically showing the detailed operation of Step B9 of the second information device in the information providing system according to Embodiment 1 of the present invention. FIG. 19 is a flowchart schematically showing the detailed operation of Step B11 of the second information device in the information providing system according to the first embodiment of the present invention. Refer to FIGS. 1 and 5 for the configuration of the second information device.

  First, the second information device 40 receives the name data and the target data from the first information device 20 using the communication unit 43 and the data communication processing unit 41a (see step B1 in FIG. 16).

  Next, the second information device 40 uses the data storage processing unit 41b to store the received name data and target data in the analysis target data 42b as analysis target data (see step B2 in FIG. 16).

  Next, the second information device 40 reads the name data from the analysis target data 42b using the data reading processing unit 41c, and uses the image analysis unit 41d2 to read the character of the device name from the name data (still image). A column is extracted (see step B3 in FIG. 16).

  Next, the second information device 40 reads the target data from the analysis target data 42b using the data read processing unit 41c, and analyzes whether the target data is moving image data or audio data using the file type analysis unit 41d1. (See Step B4 in FIG. 16).

  When the target data is moving image data (“moving image” in step B4), the second information device 40 uses the moving image analysis unit 41d3 to divide the moving image data into a plurality of pieces of image data. Pixel information is extracted (see step B5 in FIG. 16).

  Next, the second information device 40 uses the moving image analysis unit 41d3 to extract frequent image patterns from all the extracted pixel information (see step B6 in FIG. 16).

  Next, the second information device 40 uses the moving image analysis unit 41d3 to check whether the extracted frequent image pattern is one type (see step B7 in FIG. 16).

  When there is only one type of frequent image pattern (YES in step B7), the second information device 40 delivers the extracted device name and the single image pattern to the phenomenon pattern search unit 41e, and the image table 42a1 ( For example, in FIG. 7), the device name and the phenomenon No. corresponding to a single image pattern. (See step B8 in FIG. 16). Step B8 is performed in detail as shown in FIG. 17 (step C1 to step C4).

  First, the second information device 40 uses the phenomenon pattern search unit 41e to check whether a device name corresponding to the delivered device name exists in the image table 42a1 (see, for example, FIG. 7) (FIG. 17). Step C1).

  If there is a corresponding device name (YES in step C1), the second information device 40 uses the phenomenon pattern search unit 41e to transfer the single handed over in the image table 42a1 (for example, see FIG. 7). It is confirmed whether image information corresponding to the image data exists (see step C2 in FIG. 17).

  When the corresponding image information exists (YES in step C2), the second information device 40 uses the phenomenon pattern search unit 41e to determine the phenomenon No. corresponding to the image information from the image table 42a1 (for example, see FIG. 7). . (See step C3 in FIG. 17), and the extracted phenomenon No. Is transferred to the data output processing unit 41f, and then the process proceeds to Step B12 of FIG.

  If the corresponding device name does not exist (NO in step C1) or the corresponding image information does not exist (NO in step C2), the second information device 40 uses the phenomenon pattern search unit 41e to null (See step C4 in FIG. 17), Null is delivered to the data output processing unit 41f, and then the process proceeds to step B12 in FIG.

  When there are a plurality of types of frequent image patterns (NO in step B7), the second information device 40 delivers the extracted device name and the plurality of image patterns to the phenomenon pattern search unit 41e, and a moving image table 42a2 (for example, In FIG. 8), the device name and the phenomenon No. corresponding to a plurality of image patterns. (See step B9 in FIG. 16). Step B9 is performed in detail as shown in FIG. 18 (step D1 to step D4).

  First, the second information device 40 uses the phenomenon pattern search unit 41e to check whether there is a device name corresponding to the delivered device name in the moving image table 42a2 (for example, see FIG. 8) (FIG. 18). Step D1).

  When the corresponding device name exists (YES in step D1), the second information device 40 uses the phenomenon pattern search unit 41e to transfer a plurality of images transferred in the moving image table 42a2 (for example, see FIG. 8). It is confirmed whether there is a combination of image information corresponding to the data (see step D2 in FIG. 18).

  If there is a corresponding combination of image information (YES in step D2), the second information device 40 uses the phenomenon pattern search unit 41e to change from the moving image table 42a2 (for example, see FIG. 8) to the combination of image information. Corresponding phenomenon No. (See step D3 in FIG. 18), and the extracted phenomenon No. Is transferred to the data output processing unit 41f, and then the process proceeds to Step B12 of FIG.

  If the corresponding device name does not exist (NO in step D1), or if the corresponding combination of image information does not exist (NO in step D2), the second information device 40 uses the phenomenon pattern search unit 41e. , Null (see Step D4 in FIG. 18), and then Null is transferred to the data output processing unit 41f, and the process proceeds to Step B12 in FIG.

  When the target data is voice data (“voice” in step B4), the second information device 40 uses the voice analysis unit 41d4 to search for a voice pattern (for example, a voice waveform, (Spectrogram) is extracted (see step B10 in FIG. 16).

  Next, the second information device 40 passes the extracted device name and voice pattern to the phenomenon pattern search unit 41e, and in the voice table 42a3 (see, for example, FIG. 9), the phenomenon number corresponding to the device name and voice pattern is displayed. (See step B11 in FIG. 16). Step B11 is performed in detail as shown in FIG. 19 (steps E1 to E4).

  First, the second information device 40 uses the phenomenon pattern search unit 41e to check whether a device name corresponding to the delivered device name exists in the voice table 42a3 (see, for example, FIG. 9) (FIG. 19). Step E1).

  When the corresponding device name exists (YES in step E1), the second information device 40 uses the phenomenon pattern search unit 41e to set the transferred voice pattern in the voice table 42a3 (see, for example, FIG. 9). It is confirmed whether corresponding audio information exists (see step E2 in FIG. 19).

  When the corresponding voice information exists (YES in step E2), the second information device 40 uses the phenomenon pattern search unit 41e to check the phenomenon No. corresponding to the voice information from the voice table 42a3. (See step E3 in FIG. 19), and the extracted phenomenon No. Is transferred to the data output processing unit 41f, and then the process proceeds to Step B12 of FIG.

  If the corresponding device name does not exist (NO in step E1) or the corresponding audio information does not exist (NO in step E2), the second information device 40 uses the phenomenon pattern search unit 41e to (See step E4 in FIG. 19), Null is delivered to the data output processing unit 41f, and then the process proceeds to step B12 in FIG.

  After step B8, step B9, or step B11, the second information device 40 uses the data output processing unit 41f, and in the information delivered from the phenomenon pattern search unit 41e, the phenomenon number corresponding to the name data and the target data. . (See step B12 in FIG. 16).

  Phenomenon No. If there is (YES in step B12), the second information device 40 uses the data output processing unit 41f to check the phenomenon No. from the skill database 42c. The skill information corresponding to the work item according to the method is acquired, skill data (see, for example, FIG. 11 (1)) is generated based on the acquired work item and skill information, and the generated skill data is used as the data communication processing unit 41a. And using the communication part 43, it transmits to the 1st information equipment 20 via the network 30 (refer step B13 of FIG. 16), and it progresses to step A11 of FIG.

  Phenomenon No. If there is no Null (NO in Step B12), the second information device 40 uses the data output processing unit 41f to use the skill data corresponding to Null (the work item and the work skill are blank; for example, FIG. 11 (2 )), And the generated skill data is transmitted to the first information device 20 via the network 30 using the data communication processing unit 41a and the communication unit 43 (see step B14 in FIG. 16), and thereafter The process proceeds to step A11 in FIG.

  Thereafter, the second information device 40 transmits the skill data checked by the first information device 20 (skill data including the check result; see, for example, FIGS. 11 (3) and (4)) (step A16 in FIG. 14). Will wait until it is sent).

  Next, the operation of the second information device 40 between step A16 and step A17 in FIG. 14, that is, the second information device 40 receives the checked skill data from the first information device 20 and receives it. The operation (steps F1 to F5) when checking the skill flag of the skill check in the skill data and generating the phenomenon data corresponding to the skill data and transmitting it to the first information device 20 will be described with reference to the drawings. FIG. 20 is a flowchart schematically showing a second operation of the second information device in the information providing system according to the first embodiment of the present invention. Refer to FIGS. 1 and 5 for the configuration of the second information device.

  First, the second information device 40 receives skill data from the first information device 20 using the communication unit 43 and the data communication processing unit 41a (see step F1 in FIG. 20).

  Next, the second information device 40 uses the skill confirmation unit 41g to refer to the skill check of the skill data to confirm whether there is a skill (see step F2 in FIG. 20).

  If there is a skill (YES in step F2), the second information device 40 sets the skill flag to “present” using the skill confirmation unit 41g (see step F3 in FIG. 20).

  When there is no skill (NO in step F2), the second information device 40 sets the skill flag to “none” using the skill confirmation unit 41g (see step F4 in FIG. 20).

  After Step F3 or Step F4, the second information device 40 uses the data output processing unit 41f to read the phenomenon No. related to the received skill data from the phenomenon database 42a. The device name, replacement part, phenomenon information, and work information corresponding to are acquired, and the phenomenon data (based on the acquired device name, replacement part, phenomenon information, work information, and the skill flag (with or without) set) 12 (2) to (4), for example, and the generated phenomenon data is transmitted to the first information device 20 via the network 30 using the data communication processing unit 41a and the communication unit 43. After that (see step F5 in FIG. 20), the process proceeds to step A17 in FIG.

  Next, the operation of the third information device 50 between step A25 or step A26 and step A27 in FIG. 15, that is, the third information device 50 receives phenomenon data (parts procurement request or (Including a maintenance work request), confirming the request item of the phenomenon data, and the operation when transmitting the component arrival time or the maintenance worker arrival time to the first information device 20 according to the request item (steps G1 to G1) G5) will be described with reference to the drawings. FIG. 21 is a flowchart schematically showing the operation of the third information device in the information providing system according to the first embodiment of the present invention. Refer to FIG. 1 for the configuration of the third information device.

  First, the third information device 50 uses the communication unit 53 to receive phenomenon data from the first information device 20 (including parts procurement requests or maintenance work requests; see, for example, FIG. 12 (5)). (See step G1 in FIG. 21).

  Next, the third information device 50 uses the information processing unit 51 to confirm whether the requested item of the received phenomenon data is a parts procurement request or a maintenance work request (see step G2 in FIG. 21).

  In the case of a parts procurement request, the third information device 50 uses the information processing unit 51 to detect the device included in the phenomenon data from the component arrival time management table in the storage unit 52 (see, for example, FIG. 6 (1)). The part arrival time corresponding to the name and the replacement part is extracted (see step G3 in FIG. 21).

  In the case of a maintenance work request, the third information device 50 uses the information processing unit 51 to include it in the phenomenon data from the maintenance worker arrival time management table in the storage unit 52 (see, for example, FIG. 6B). The maintenance worker arrival time corresponding to the device name is extracted (see step G4 in FIG. 21).

  After step G3 or step G4, the third information device 50 uses the communication unit 53 to transmit the extracted component arrival time or maintenance worker arrival time to the first information device 20 (see step G5 in FIG. 21). Thereafter, the process proceeds to step A27 in FIG.

  In the first embodiment, a device in which a failure has occurred is described as an example of the failure target device 10. However, instead of the failure target device 10, a failure target such as a food, animal, or plant in which a failure has occurred is also described. Can be applied. In that case, by adding a database of obstacle objects such as food, animals, plants, etc. to the second information device 50, the contents and information of each obstacle are information corresponding to the obstacle according to the skill of the person handling the obstacle object. Can be provided to the first information device 20. For example, when a food phenomenon is input by the first information device 20, depending on the skill of the person handling the obstacle object, “food can be eaten”, “this food state uses XXX pesticides and eats” It is possible to provide information such as “cannot be performed” to the first information device 20.

  According to the first embodiment, even a handler of the failure target device 10 without specialized knowledge can handle a failure related to the phenomenon of the failure target device 10 by using the first information device 20. In addition, a maintenance method that matches the level of expertise can be provided by checking the expertise level, so if a simple response method is used, it can be performed quickly without calling a maintenance worker with expertise. You can take action. As a result, the number of calls by experts such as maintenance workers is reduced, and the time required for handling the failure can be shortened.

[Embodiment 2]
The configuration of the information providing system according to the first embodiment of the present invention will be described with reference to the drawings. FIG. 22 is a block diagram schematically showing the configuration of the information providing system according to the second embodiment of the present invention.

  The information providing system 1 is a system that provides information related to failure handling of the obstacle object 110 from the second information device 40 in response to a request from the first information device 20.

  The first information device 20 includes an input unit 22 and an information processing unit 21 as main components. The input unit 22 inputs target data obtained by photographing or recording a phenomenon (for example, an image, a moving image, or a sound representing a failure) of the obstacle target 110 by an operation of the handler of the obstacle target 110. The information processing unit 21 processes the target data input by the input unit 22 so as to be transmitted to the second information device. When the information processing unit 21 receives skill data from the second information device 40, the information on the skill of the operator is input to the skill data from the input unit 22 by the operation of the operator, and the skill data is input to the second data. Processing is performed so as to be transmitted to the information device 40.

  The second information device 40 includes an information processing unit 41 as a main component. When the information processing unit 41 receives the target data from the first information device 10, the information processing unit 41 confirms the failure corresponding to the target data, and provides skill data for confirming the skill corresponding to the failure to the first information device 20. Process to send to. When the information processing unit 41 receives the skill data from the first information device 20, the information processing unit 41 confirms whether the skill of the handler has reached a predetermined standard based on the information related to the skill in the skill data, and the result of the skill confirmation In response to the failure, phenomenon data for handling the failure is processed so as to be transmitted to the first information device 20. When the skill has reached the predetermined standard when the phenomenon data from the second information device 40 is received, the information processing unit 21 displays a screen for selecting the own work and the work request, and the skill has reached the predetermined standard. If not, the screen for selecting a work request is displayed. If the user's own work is selected, information on the failure handling in the phenomenon data is displayed. If the work request is selected, the work request information is displayed in the third information device 50. Process to send to.

  According to the second embodiment, similarly to the first embodiment, it is possible to shorten the time until the failure handling is started.

  Note that, in the present application, where reference numerals are attached to the drawings, these are only for the purpose of helping understanding, and are not intended to be limited to the illustrated embodiments.

(Appendix)
In the information providing system according to the first aspect of the present invention described in “Means for Solving the Problems”, the second information device includes image information or sound information related to a phenomenon of an obstacle object, a work item, and a phenomenon. A storage unit that stores a phenomenon table associated with information and work information, and a skill database associated with work items and skill information, and the information processing unit of the second information device includes the first information When the target data from the device is received, the work table related to the image information or audio information corresponding to the target data is extracted using the phenomenon table, and extracted using the skill database. Skill information corresponding to the work item is extracted, skill data is generated based on the extracted skill information, and the generated skill data is transmitted to the first information device. When the information processing unit of the second information device transmits the phenomenon data to the first information device, the determination result as to whether or not the skill has reached the predetermined standard, work information Preferably, the phenomenon data including the work item is generated, and the phenomenon data is processed to be transmitted to the first information device.

  In the information providing system according to the first aspect of the present invention, the phenomenon table includes image information or audio information, work items, phenomenon information, work information related to a phenomenon of the obstacle object, and the name of the obstacle object. And the input unit of the first information device inputs name data obtained by photographing the identification display unit of the obstacle object by the operation of the handler, and the information processing of the first information device When the target data is transmitted, the unit processes the input name data to be transmitted to the second information device, and the information processing unit of the second information device receives the information from the first information device. When the name data and the target data are received, the phenomenon table is used to extract work items related to the image data or audio information corresponding to the name data and the target data. Masui.

  In the information providing system according to the first aspect of the present invention, the information processing unit of the first information device displays a screen for confirming the presence or absence of a replacement part when the user's own work is selected, and the replacement part When the presence is selected, parts request information is transmitted to the third information device, and when no replacement parts is selected, information regarding failure handling in the phenomenon data is preferably displayed.

In the information providing system according to the first aspect of the present invention, the third information device includes a part arrival time management table in which a name, a replacement part, and a part arrival time related to the obstacle object are associated, and the obstacle object. A storage unit for storing a worker arrival time management table associated with a name and a worker arrival time, and when receiving the part request information or the work request information from the first information device, When receiving the part request information, the part arrival time management table is used to extract the part arrival time of the replacement part with the name corresponding to the obstacle corresponding to the part request information and send it to the first information device When the work request information is received, the worker arrival time management table is used to extract the worker arrival time of the name related to the obstacle corresponding to the work request information. And an information processing unit for processing to transmit the first information device,
It is preferable to have.

  It should be noted that the embodiments or examples can be changed or adjusted within the scope of the entire disclosure (including claims and drawings) of the present invention and based on the basic technical concept. Various combinations or selections of various disclosed elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, etc.) are included within the scope of the claims of the present invention. Is possible. That is, the present invention naturally includes various variations and modifications that could be made by those skilled in the art according to the entire disclosure including the claims and the drawings, and the technical idea. Further, regarding numerical values and numerical ranges described in the present application, it is considered that any intermediate value, lower numerical value, and small range are described even if not specified.

DESCRIPTION OF SYMBOLS 1 Information provision system 10 Failure object apparatus 11 Phenomenon output part 11a Display 11b Lamp 11c Speaker 12 Identification display part 12a Device name label 12b Identification barcode 12c Serial number 20 1st information equipment 21 Information processing part 21a Hardware control processing part 21b Data Storage processing unit 21c Data reading processing unit 21d Data display processing unit 21e Data communication processing unit 22 Input unit 22a Camera 22b Microphone 22c Character input unit 23 Storage unit 23a Name data 23b Target data 23c Skill data 23d Phenomenon data 24 Display unit 25 Communication unit 30 Network 40 Second Information Device 41 Information Processing Unit 41a Data Communication Processing Unit 41b Data Storage Processing Unit 41c Data Reading Processing Unit 41d Data Analysis Unit 41d1 File Type Analysis Unit 41d2 Image Analysis unit 41d3 Movie analysis unit 41d4 Speech analysis unit 41e Phenomenon pattern search unit 41f Data output processing unit 41g Skill confirmation unit 42 Storage unit 42a Phenomenon database 42a1 Image table 42a2 Movie table 42a3 Speech table 42b Analysis target data 42c Skill database 43 Communication unit 50 Third information device (maintenance company information device)
51 Information Processing Unit 52 Storage Unit 53 Communication Unit 110 Obstacle Object

Claims (10)

An information providing system for providing information on failure handling of an obstacle object from a second information device in response to a request from the first information device,
The first information device includes an input unit that inputs target data obtained by photographing or recording the phenomenon of the obstacle object by an operation of a handler of the obstacle object, and the input target data is input to the second information device. An information processing unit for processing to transmit,
When the second information device receives the target data from the first information device, the second information device confirms a failure corresponding to the target data and receives skill data for confirming a skill corresponding to the failure. An information processing unit for processing to transmit to one information device,
When the information processing unit of the first information device receives the skill data from the second information device, the information processing unit sends information on the skill of the operator from the input unit by an operation of the operator. And processing to send the skill data to the second information device,
When the information processing unit of the second information device receives the skill data from the first information device, the skill of the handler reaches a predetermined standard based on information on the skill in the skill data. And processing to send phenomenon data for handling a failure to the first information device according to the result of checking the skill,
The information processing unit of the first information device, when receiving the phenomenon data from the second information device, if the skill has reached the predetermined standard, a screen for selecting a self-work and a work request When the skill does not reach the predetermined standard, a screen for selecting a work request is displayed. When the self-work is selected, information on failure handling in the phenomenon data is displayed, and the work request is selected. An information providing system for processing so that the work request information is transmitted to the third information device. The second information device includes a phenomenon table associated with image information or audio information, work items, phenomenon information, and work information related to a phenomenon of an obstacle object, and a skill database associated with work items and skill information. A storage unit for storing;
When the information processing unit of the second information device receives the target data from the first information device, the information processing unit uses the phenomenon table to perform work related to image information or audio information corresponding to the target data. Extracting items, using the skill database, extracting skill information corresponding to the extracted work items, generating skill data based on the extracted skill information, and generating the generated skill data 1 process to send to information equipment,
The information processing unit of the second information device includes a determination result of whether or not the skill has reached the predetermined standard, work information, and work items when transmitting the phenomenon data to the first information device. The information providing system according to claim 1, wherein the phenomenon data is generated, and the phenomenon data is processed to be transmitted to the first information device. In the phenomenon table, image information or sound information related to the phenomenon of the obstacle object, work item, phenomenon information, work information, and the name of the obstacle object are associated with each other.
The input unit of the first information device inputs name data obtained by photographing the identification display unit of the obstacle object by the operation of the handler,
The information processing unit of the first information device processes the input name data to be transmitted to the second information device when transmitting the target data,
The information processing unit of the second information device responds to the name data and the target data by using the phenomenon table when receiving the name data and the target data from the first information device. The information providing system according to claim 2, wherein work items relating to image information or audio information are extracted.   When the self-operation is selected, the information processing unit of the first information device displays a screen for confirming the presence or absence of a replacement part. When the presence of a replacement part is selected, the part request information is displayed in the third information device. The information providing system according to any one of claims 1 to 3, wherein when no replacement part is selected, information on failure handling in the phenomenon data is displayed. The third information device includes a part arrival time management table associated with a name, replacement part, and part arrival time associated with an obstacle object, and a worker arrival time associated with a name associated with the obstacle object and a worker arrival time. A storage unit for storing a management table;
When receiving the part request information or the work request information from the first information device,
When the parts request information is received, the parts arrival time management table is used to extract the parts arrival time of the replacement part having the name corresponding to the obstacle corresponding to the parts request information and to the first information device. When the work request information is transmitted and received, the worker arrival time management table is used to extract the worker arrival time of the name related to the obstacle corresponding to the work request information, and the first information An information processing unit for processing to be transmitted to the device;
The information providing system according to claim 4, further comprising: An information providing method for providing information on failure handling of an obstacle object from a second information device in response to a request from the first information device,
In the first information device, inputting target data obtained by photographing or recording a phenomenon of the obstacle object by an operation of a handler of the obstacle object;
Transmitting the inputted target data to the second information device in the first information device;
In the second information device, when the target data from the first information device is received, skill data for confirming a failure corresponding to the target data and confirming a skill corresponding to the failure is stored in the second information device. Transmitting to one information device;
In the first information device, when the skill data from the second information device is received, information related to the skill of the operator is input to the skill data by an operation of the operator, and the skill data is input to the skill data. Transmitting to the second information device;
In the second information device, when the skill data from the first information device is received, it is confirmed whether the skill of the handler has reached a predetermined standard based on information related to the skill in the skill data. , Transmitting phenomenon data for handling a failure according to the skill confirmation result to the first information device;
In the first information device, when the skill data reaches the predetermined standard when the phenomenon data from the second information device is received, a screen for selecting a self-work and a work request is displayed, and the skill data is displayed. If the job request does not reach the predetermined standard, a screen for selecting a work request is displayed. If the user's own work is selected, information on failure handling in the symptom data is displayed. If the work request is selected, the work request is displayed. Transmitting information to a third information device;
An information providing method comprising: A first information device that receives information related to failure handling of an obstacle object from a second information device;
An input unit for inputting target data obtained by photographing or recording the phenomenon of the obstacle object by an operation of a handler of the obstacle object;
An information processing unit that processes the input target data to be transmitted to the second information device;
With
The information processing unit
When the skill data from the second information device is received, information related to the skill of the handler is input to the skill data from the input unit by the operation of the handler, and the skill data is input to the second information device. To send to
When receiving the phenomenon data from the second information device, if the skill of the handler has reached a predetermined standard, a screen for selecting a self-work and a work request is displayed, and the skill of the handler is determined by the predetermined skill. When the standard is not reached, a screen for selecting a work request is displayed. When the self-work is selected, information on failure handling in the phenomenon data is displayed. When a work request is selected, the work request information is displayed. 3. A first information device that is processed so as to be transmitted to three information devices. A second information device that provides the first information device with information related to the failure handling of the obstacle object in response to a request from the first information device;
When the target data from the first information device is received, a failure corresponding to the target data is confirmed, and skill data for confirming the skill corresponding to the failure is transmitted to the first information device An information processing unit
The information processing unit, when receiving the skill data from the first information device, based on information on the skill in the skill data, whether the skill of the handler of the obstacle target has reached a predetermined standard A second information device that performs processing so as to check and transmit phenomenon data for handling a failure to the first information device in accordance with the result of checking the skill. A first program executed by the first information device that receives information related to the failure handling of the obstacle object from the second information device,
In the first information device, inputting target data obtained by photographing or recording a phenomenon of the obstacle object by an operation of a handler of the obstacle object;
Transmitting the inputted target data to the second information device in the first information device;
In the first information device, when skill data is received from the second information device, information related to the skill of the operator is input to the skill data by the operation of the operator, and the skill data is input to the skill data. 2 transmitting to the information device;
In the first information device, when receiving the phenomenon data from the second information device, if the skill of the handler has reached a predetermined standard, a screen for selecting a self-work and a work request is displayed, When the skill of the operator does not reach the predetermined standard, a screen for selecting a work request is displayed. When the user's own work is selected, information on failure handling in the phenomenon data is displayed, and the work request is selected. A step of transmitting work request information to the third information device;
A first program characterized in that A second program that is executed by a second information device that provides the first information device with information related to the failure handling of the obstacle object in response to a request from the first information device;
In the second information device, when the target data from the first information device is received, the failure data corresponding to the target data is confirmed, and skill data for confirming the skill corresponding to the failure is stored in the first information device. Transmitting to the information device;
In the second information device, when the skill data from the first information device is received, whether the skill of the person handling the obstacle has reached a predetermined standard based on information on the skill in the skill data And transmitting phenomenon data for handling a failure according to the skill confirmation result to the first information device;
A second program characterized in that

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