JP2002024322A - System for deciding product number of equipment and material house, and system for diagnosing fault - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the product number deciding system for equipment and material for house and a fault diagnosing system for repairing parts, by which a person can obtain the parts for repairing by oneself the equipment and material of house or the employee of a construction company can repair them by only on visit in one of these days. SOLUTION: The product number deciding system for equipment and material of house has a data base 50 storing the number and feature data of the house material, a personal computer 31 inputting feature data and a retrieval program retrieving the house material of the pertinent number. The number is decided from the installation place, the selling period, the appearance shape and the label position of the house material. A fault cause retrieval system, the delivery system of an exchange part and the visiting date/time adjusting system of a service man can also be disposed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for determining a part number of a housing device such as a faucet, and a failure diagnosis system for repairing a failure according to the part number.

[0002]

2. Description of the Related Art As is well known, a faucet is installed in a kitchen,
There are various types such as washrooms, bathrooms, outdoors, etc. In addition, the faucet is liable to be broken down because it is frequently used and has parts such as packings and valves that are easily worn. It is extremely inconvenient if a failure occurs and the faucet cannot be used, and it is necessary to repair as soon as possible when water leakage occurs.

FIG. 16 is an exploded perspective view showing an example of a single-lever hot and cold water mixing faucet. The hot and cold mixing faucet includes a lever handle 1, a cap 2, small screws (with spring washers) 3, a case holder 4, a head part 5, a water outlet 6,
Universal washer 7, Centripetal ring 8, Packing 9, Universal washer 10, Ring stopper 11, Cover ring 12, O-ring 13, Adapter part 14, Flexible hose 15, Clip ring part 16, Check valve socket 17, Spiral tube 18 , A flexible hose 19, a check valve socket 20, a pedestal member 21 for fixing a hot and cold water mixing faucet, and the like. In addition,
A label for displaying a product number is attached to the cap 2 or the cover ring 12 or the like.

[0004]

Conventionally, when a water faucet breaks down, it is almost always necessary to request a repair shop to repair it, which is extremely inconvenient. In addition, a serviceman (such as an employee of a construction company) comes to see the broken faucet, examines the faucet part number and the cause of the failure, then orders replacement parts, obtains replacement parts, and starts repair work. In most cases, it takes a considerable amount of time to complete the repair. In addition, the cost is high because the service person comes many times.

[0005] It is an object of the present invention to provide a system for deciding the article number of house equipment and a failure diagnosis system which can eliminate or alleviate such inconvenience.

[0006]

According to the present invention, a part number determination system for housing equipment is provided by a database in which part numbers and characteristic data of sold housing equipment are stored, input means for inputting characteristic data, and input data by the input means. And a display unit for displaying the searched part number by comparing the characteristic data with the characteristic data of the database, and a display part for displaying the searched part number. The data is characterized by at least one of the installation location of the housing equipment, the sales period, the external shape, and the label position.

In such a part number determination system, for example, the above-mentioned database and search means are constructed on a home equipment manufacturer's homepage, and a user such as a faucet accesses from a personal computer via the Internet, and from the personal computer. It is possible to check the product number by inputting feature data.

[0008] In this system, the search can be performed smoothly by first performing a primary narrowing down from the installation location of the housing equipment and then performing a narrowing down by other characteristic data. Further, it is preferable that a photograph, a feature point, or a main dimension of the product of the searched product number is displayed on a screen of a personal computer so that the product number is finally confirmed.

The fault diagnosis system for house equipment of the present invention comprises:
A part number determining means for the housing equipment, a failure database storing repair procedures and replacement parts for possible failures in each housing equipment, an input means for inputting a failure phenomenon occurring in the housing equipment, and an input failure phenomenon. Display means for displaying replacement parts necessary for solving the problem and repair procedures as necessary.

According to such a diagnostic system, it is possible to accurately and promptly know the parts necessary for repairing a failure that has occurred in the housing equipment of the product number and, if necessary, the repair procedure.

In this failure diagnosis system, an order signal output means for ordering the necessary replacement part to a maker of the housing equipment, and an order signal from the output means is received to deliver the replacement part. Delivery control means for generating a ground signal and a delivery date / time signal. With such a configuration, it is very convenient because replacement parts necessary for failure repair can be ordered and obtained from a personal computer.

Further, a schedule management means of the repair engineer, a dispatch request signal output means for requesting dispatch of the engineer, and a dispatch request signal received from the output means are received and collated with the schedule management means for dispatch. Means for outputting a date and time signal, wherein the delivery control means is configured to generate a delivery date and time signal so as to deliver a replacement part according to the dispatch date and time. Can be arranged immediately through. Therefore, even if a faucet or the like breaks down at night or on holidays, a repair schedule can be immediately set, which is extremely convenient. In addition, there is no need to visit again because parts for repair are not enough at the site.

[0013]

Embodiments of the present invention will be described below in detail with reference to the drawings. 1 to 9 are personal computer screens on which a part number determination system is operated, FIGS. 10 to 13 are personal computer screens on which a failure diagnosis system is operated, FIG. 14 is a control flow chart of the system, and FIG. 15 is a system block diagram. In this embodiment, a faucet is adopted as the housing equipment, but it is not limited to the faucet.

As shown in FIG. 15, a personal computer 31 of a general faucet user and a system 32 of the present invention are connected to the Internet 30. The system 32 is set on the homepage of a housing equipment manufacturer, and the user can access the homepage by inputting the homepage address into the personal computer 31.

This system 32 is connected to the Internet 30
A server 40 for communicating information and executing processes such as searching by connecting to a product, a part number information database 50, a failure information database 51, a parts inventory information database 52 used in part number search processing, and a user address. It has a geographic information database 53 used when searching for the nearest convenience store (convenience store).

The server 40 has a program 41 for part number search, a program 42 for failure search, a program 43 for parts inventory search, a program 44 for geographic search, and a program 45 for serviceman schedule management. In addition, necessary programs such as a screen operation program are installed.

FIG. 1 shows a case in which a user's faucet fails.
As shown in 4, the number of the faucet is determined first, then a failure diagnosis is performed, repair parts are ordered if necessary, and the service man's visit date and time for calling the service man for repair is determined. . Therefore, first, a faucet part number determination system will be described with reference to FIGS.

When the user accesses the homepage of the manufacturer from the personal computer 31 via the Internet 30 and opens a site for determining the part number of the housing equipment and clicks on the faucet item, the screen shown in FIG. 1 is displayed. . In the left column of this screen, the installation location of the failed faucet is clicked, and at the same time, the schematic type of the faucet, that is, one of a one-hole type, a stand type, and a wall type is clicked. In addition, a schematic diagram showing these types is displayed on the screen together with characters.

Further, the user selects by clicking whether the faucet is a single faucet, a one-handle type, or a single lever type.

Further, the operator inputs the time when the faucet was installed. This is because a new faucet is usually installed, so that the sales time is known from the installation time.

When the user clicks on “display the applicable product number” at the lower right of the screen, the screen is switched to the screen shown in FIG. Click on the “Confirm part number display position” indication at the bottom left of the screen in
The screen switches to.

This screen is used to narrow down the product number by inputting the position of the label attached to the faucet. A plurality of examples of the label attachment position are shown. The screen is switched to the screen shown in FIG.

In the case of a faucet having no label attached, the user clicks the word "here" on the screen. As a result, the screen switches to that shown in FIG. If there are too many part numbers and it is difficult to find them, click "Refine further". As a result, the screen is switched to that shown in FIG.

The screen shown in FIG. 3 shows the product numbers of all the faucets having the information given on the screen or on the screen, the release period,
The appearance photograph, specification drawing, and label attaching position are displayed for each product number.

By the way, in general, there are not a few faucets whose structure has been subjected to minor changes, and the part number of the minor-changed faucet is often a part number obtained by adding a branch number to the parent part number.

Therefore, when there is a branch number on the screen, the parent part number is displayed for the time being, and the character of "part number variation" added to this parent part number is clicked to display the screen of FIG. Display all.

On this screen, points (specifications and features) for distinguishing minute differences between very similar faucets are described, and the branch number of the corresponding faucet is clicked from the displayed branch numbers. By doing so, the product number is determined.

When there are too many corresponding product numbers on the screen, or when it is difficult to determine which faucet because the difference between the faucets is not known, by clicking the character of “further narrowing down” on the screen, 5
Open the screen of. Note that, as described above, the screen of FIG. 2 is also displayed by clicking “refine further”.

On this screen, an example of the shape of the handle lever and an example of the shape of the water outlet are illustrated. After selecting the shape of the handle lever or the shape of the water outlet, "Display the corresponding product number" is displayed on the lower right of the screen. Click to switch to the screen in FIG.

When the display of "confirm product number display position" at the lower left of the screen of FIG. 5 is clicked, the screen is switched to the screen of FIG. This screen is for narrowing down the product number by inputting the position of the label affixed to the faucet, similar to the screen described above, and a plurality of examples of the label affixing positions are illustrated. Click to switch to the screen in FIG. If the faucet has no label attached, click on the word “here” on the screen. If the number of part numbers is too large, click the word “refine further”. By these operations, the screen returns to that of FIG.

On the screen, which is changed by selecting the shape of the handle lever or the spout on the screen and clicking "Display the applicable part number", a smaller number of parts than those described above are released, the appearance photograph, the specification drawing, It is displayed together with the part number display position. Then, "item number variation" is clicked to confirm the branch number. This opens the screen of FIG. This screen is similar to the screen of FIG. Click the corresponding branch number on this screen to determine the part number.

In FIG. 4 or FIG. 8, when the product number is determined, the screen shown in FIG. 9 is displayed, and the product number, product name, release period, price, appearance, and photograph are displayed. "," Diagnosis of failure cause "," Owner ",
"Supply parts information", "Construction explainer", "Feature data"
"Product Manual" is displayed. When this "diagnosis of failure cause" is clicked, a failure diagnosis screen A shown in FIG. 10 is displayed.

When the screen A is opened from the screen of FIG. 9, the part number selected on the screen or on the screen A is automatically entered in the part number field of the screen A. It is possible to open this screen A directly from the homepage, but in this case, the column of the product number is blank. In this case, the part number is checked by referring to the instruction manual or the like, or the character string "Check the part number" is clicked to open the screen, the part number is determined by the above procedure, and the screen returns to the screen A again.

On this screen A, the content of the malfunction of the faucet is input in Japanese. Examples of the contents of the failure include words such as water leakage and heavy handle. Enter the content of this bug or "Search" without entering
Is clicked, the screen is switched to the screen B in FIG. 11, and all the contents of the trouble assumed for the faucet of the product number are displayed. In the case where the content of the defect is input in FIG. 9, only the content of the defect related to the content of the defect is displayed. For example, when “water leak” is input as the content of the defect on the screen A, only the content of the problem related to the water leak is displayed on the screen B.

On the screen B, when a corresponding one of the contents of the defect is clicked, the screen is switched to a screen C in FIG.
In addition, when "Display the inspection instruction" is clicked on the screen B, the inspection instruction is displayed. For example, whether the water stopcock is left closed, the main tap of water or gas is open, water cutoff, Basic inspection items such as a power outage are displayed. The screen shifts to the screen C when the content of the defect is not solved even after checking these basic items.

Screen B has the phrase "simultaneous check".
Click this to view other inspection items.

On the screen C of FIG. 12, the contents of the trouble (for example, "Lever operation is heavy" and the service code (for example, "OH3") are displayed, and "Confirmation items", "Response method", "Arranged parts" Each column of "procedure manual" is displayed.

A more detailed example of a symptom of the problem is described in the column of "confirmed items", and on the right side, a countermeasure and a part to be arranged for solving the symptom, and the number of the procedure manual are displayed. . Then, click the corresponding confirmation item.

"Repair by yourself" is displayed on the lower left of this screen C, and "Leave it to the repair sensor" is displayed on the lower right. If you want to repair yourself, click "Repair by yourself". Then, the replacement part order screen (not shown)
Therefore, when an address or a telephone number is entered in the home address field on the order screen, the comparison with the inventory database is automatically performed, and the delivery date and time to the home or the nearest convenience store is displayed. After making adjustments to shift the delivery date and time to the later as necessary, the delivery date and time are determined.
This part is delivered from a parts center such as a manufacturer or a dealer.

After performing the operation of returning the screen to C, the user clicks on the corresponding part of the procedure manual on the screen C to display the repair procedure manual on the screen D in FIG. And end the operation of the personal computer and wait for the delivery of the parts (or receive the parts at a convenience store after a predetermined date). After obtaining the parts, perform repair work according to the procedure manual.

Since it is often difficult for a layman to repair parts around water, "Release to a repair center" may be selected on the screen C. In this case, the screen is switched to a screen for adjusting the repair schedule, the schedule of the service technician belonging to the repair center and the home address are collated, and the date and time when the service technician can visit is displayed. This date and time is set after the date and time of parts delivery from the parts center to the nearest convenience store in the home. When the user approves the date and time, the schedule is fixed and the service person waits for the visit. The serviceman receives the parts at the nearest convenience store before visiting, visits the user's home, and performs repair work.

[0042]

As described above, according to the present invention, it is possible to obtain the parts to be repaired and repair the housing equipment by yourself,
Alternatively, the repair can be performed only by a serviceman visiting the service once in the near future, which is extremely convenient.

[Brief description of the drawings]

FIG. 1 is an operation screen of a product number determination system according to an embodiment.

FIG. 2 is an operation screen of a product number determination system according to the embodiment.

FIG. 3 is an operation screen of a product number determination system according to the embodiment.

FIG. 4 is an operation screen of the product number determination system according to the embodiment.

FIG. 5 is an operation screen of the product number determination system according to the embodiment.

FIG. 6 is an operation screen of the product number determination system according to the embodiment.

FIG. 7 is an operation screen of the product number determination system according to the embodiment.

FIG. 8 is an operation screen of the product number determination system according to the embodiment.

FIG. 9 is an operation screen of the part number determination system according to the embodiment.

FIG. 10 is an operation screen of the failure diagnosis system according to the embodiment.

FIG. 11 is an operation screen of the failure diagnosis system according to the embodiment.

FIG. 12 is an operation screen of the failure diagnosis system according to the embodiment.

FIG. 13 is an operation screen of the failure diagnosis system according to the embodiment.

FIG. 14 is a system flow diagram according to the embodiment.

FIG. 15 is a system block diagram according to the embodiment.

FIG. 16 is an exploded perspective view showing an example of a faucet.

[Explanation of symbols]

 30 Internet 31 PC 32 System 40 Server 50,51,52,53 Database

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/30 170 G06F 17/30 170Z F-term (Reference) 5B049 AA02 AA06 CC05 CC32 CC45 EE05 FF01 GG00 5B075 ND20 PP03 PP12 PP13 PP30 PQ02 PQ32 UU22

Claims (8)

[Claims] 1. A database in which a product number and characteristic data of sold home equipment are stored, an input means for inputting characteristic data, and the characteristic data input by the input means are compared with the characteristic data in the database to obtain a corresponding product number. And a display unit for displaying the searched product number. The feature data includes an installation location, a sales period, and an appearance shape of the housing device. And at least one of label positions. 2. The part number of a housing device according to claim 1, wherein the part number is first narrowed down according to a place where the housing equipment is installed, and then the part number is narrowed down based on at least one other feature data. system. 3. The display device according to claim 1, further comprising display means for displaying a photograph, a feature point, or a main dimension of the housing equipment of the corresponding product number, and determining the product number based on the photograph, the feature point, or the main dimension. A system for determining the part number of housing equipment. 4. A part number determining means for housing equipment, a failure database storing repair procedures and replacement parts for possible failure of each housing equipment, an input means for inputting a failure phenomenon occurring in the housing equipment, Display means for displaying a replacement part necessary to resolve the failure phenomenon that has occurred, and a failure diagnosis system for housing equipment. 5. The fault diagnosis system according to claim 4, further comprising a display unit for displaying a repair procedure. 6. The fault diagnosis of housing equipment according to claim 4 or 5, wherein said part number determining means of the housing equipment is the housing equipment part number determining system according to any one of claims 1 to 3. system. 7. An order signal output means for ordering a necessary replacement part from a manufacturer or an agent of a housing equipment according to claim 4, and an order signal from said output means. A fault diagnosis system for housing equipment, comprising: delivery control means for receiving and generating a delivery destination signal and a delivery date / time signal for a replacement part. 8. The schedule management means according to claim 7, wherein: a schedule management means for a repair engineer; a dispatch request signal output means for requesting dispatch of an engineer; and a dispatch request signal received from the output means. Means for outputting a dispatch date / time signal in comparison with the dispatch control unit, wherein the delivery control means generates a delivery date / time signal so as to deliver a replacement part according to the dispatch date / time. Home equipment failure diagnosis system.