JP2015069419A - Automatic transaction device, server, and monitoring system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform the log recording of an operation pattern of an abnormal operation which has occurred due to a customer operation mistake and monitoring video data in association when the abnormal operation of each unit part of an automatic transaction device occurs.SOLUTION: The automatic transaction device includes: customer operation mistake operation pattern storage means for storing a customer operation mistake operation pattern for specifying an abnormal operation of each unit part which may occur due to the operation mistake of a customer; operation pattern comparison means for, when the abnormal operation of any of the unit parts occurs during transaction processing, comparing an operation pattern related to the abnormal operation with a customer operation mistake operation pattern; and log information storage means for, when the abnormal operation pattern is pertinent to the customer operation mistake operation pattern, storing log information in which the acquired monitoring image data are associated with the operation pattern related to the abnormal operation.

Description

  The present invention relates to an automatic transaction apparatus, a server, and a monitoring system, for example, a monitoring system in which an automatic transaction apparatus provided in a financial institution or the like and a video monitoring apparatus (server) are linked, and an automatic transaction apparatus constituting the monitoring system, It can be applied to servers.

  2. Description of the Related Art Conventionally, an automatic transaction machine (ATM) provided in a financial institution or the like has a function of recording an abnormal state when a failure occurs in an automatic transaction apparatus or information on cash trouble as log information. (See Patent Document 1). Maintenance personnel, etc., when troubles or cash troubles occur in the automatic transaction device, check the log information recorded in the automatic transaction device, determine the location of the problem and determine the action for the problem doing.

JP 2003-016498 A

  However, the conventional automatic transaction apparatus records the mechanical / mechanical operation state in the automatic transaction apparatus such as a banknote unit or a coin unit as log information, and the log information indicates why such an operation is performed. It is not information. Conventionally, maintenance personnel cannot directly confirm why such an operation has occurred based on the investigation results based on log information, and maintenance personnel have to determine the problem location from experience.

  Therefore, there is a problem that it is not possible to confirm whether the failure is caused by a problem in the usage mode of the customer who uses the automatic transaction apparatus or whether the failure is caused by a problem in a component of the automatic transaction apparatus. Can occur.

  For example, when some kind of cash trouble occurs, it is unclear whether it is a problem caused by an operation mistake by a customer or a problem caused by a defective device in the automatic transaction apparatus. In addition, for example, when a problem occurs in the insertion of banknotes in the banknote unit, it is a problem caused by the customer inserting a banknote in a state where the banknote is folded in half, or the customer has inserted a normal banknote. Regardless, it is unknown whether the problem is caused by a failure of the deposit / withdrawal port of the banknote unit. Furthermore, when the shutter of the banknote unit does not close properly, the shutter of the banknote is causing a mechanical failure, or the customer puts his / her hand in the bank and the shutter operates. It is unknown whether it is gone. These cannot be judged simply by checking the log information.

  Therefore, when each unit unit of the automatic transaction apparatus performs an abnormal operation, an automatic transaction apparatus and a server that can record the operation pattern of the abnormal operation caused by the customer operation mistake and the monitoring video data as log information in association with each other What is needed is a monitoring system.

  In order to solve such a problem, the first aspect of the present invention provides an automatic transaction apparatus that includes one or a plurality of unit units that perform operations according to a predetermined operation procedure and performs predetermined transaction processing. A customer operation error operation pattern storage means for storing a customer operation error operation pattern that identifies an abnormal operation of each unit portion that may occur due to an operation error of (2), and (2) one of the unit portions has performed an abnormal operation during transaction processing. An operation pattern comparing means for comparing the operation pattern related to the abnormal operation with the customer operation error operation pattern stored in the customer operation error operation pattern storage means; and (3) the abnormal operation pattern is a customer operation error operation pattern. Log information storage that stores log information in which the monitoring image data acquired from the outside and the operation pattern related to the abnormal operation are associated with each other. An automatic teller machine, characterized in that it comprises a means.

  The second aspect of the present invention is a server that is connected to one or a plurality of automatic transaction apparatuses and stores monitoring image data including each automatic transaction apparatus. (1) A monitoring image that stores monitoring image data including each automatic transaction apparatus (2) When a monitoring image request including transaction date / time information is acquired from each automatic transaction apparatus, corresponding monitoring image data is acquired from the monitoring image storage unit based on the transaction date / time information included in the monitoring image request. A server comprising: monitoring image acquisition means; and (3) monitoring image data notification means for notifying the requesting automatic transaction apparatus of the monitoring image data acquired by the monitoring image acquisition means.

  According to a third aspect of the present invention, (1) one or a plurality of automatic transaction apparatuses, (2) one or a plurality of imaging means for capturing an image including each automatic transaction apparatus, and (3) an image captured by each imaging means A monitoring system characterized in that each automatic transaction apparatus is an automatic transaction apparatus according to the first aspect of the present invention, and the server is a server according to the second aspect of the present invention. .

  According to the present invention, when each unit unit of the automatic transaction apparatus performs an abnormal operation, the operation pattern of the abnormal operation caused by the customer operation mistake and the monitoring video data can be associated and recorded as log information.

1 is an overall configuration diagram illustrating an overall configuration image of a monitoring system according to an embodiment. It is an external appearance perspective view which shows the external appearance structure of the automatic transaction apparatus which concerns on embodiment. It is an internal block diagram which shows the internal structure of the control system of the automatic transaction apparatus which concerns on embodiment. It is an internal block diagram which shows the internal structure of the server which concerns on embodiment. It is a flowchart which shows the operation | movement of the process in the monitoring system of embodiment. It is a figure which shows an example of the customer operation mistake operation | movement pattern which concerns on embodiment. It is a timing chart of an operation log of a customer operation mistake operation pattern concerning an embodiment.

(A) Main embodiment Below, the main embodiment of the automatic transaction apparatus of this invention, a server, and the monitoring system is described in detail, referring drawings.

  This embodiment exemplifies a case where the present invention is applied to, for example, an automatic transaction apparatus installed in a financial institution such as a bank or consumer finance and a monitoring system that monitors a child automatic transaction apparatus.

(A-1) Configuration of Embodiment (A-1-1) Overall Configuration FIG. 1 is an overall configuration diagram showing an overall configuration image of a monitoring system according to the embodiment.

  In FIG. 1, a monitoring system 10 according to this embodiment includes an automatic transaction apparatus 1, a camera 2, a monitoring image recording apparatus 3, and a server 4.

  In addition, in FIG. 1, although the case where the number of the automatic transaction apparatuses 1 is 1 is illustrated, the automatic transaction apparatus 1 is good also as a plurality. In addition, one camera 2 may monitor the usage mode of one automatic transaction apparatus 1, or one camera 2 may monitor the usage mode of a plurality of automatic transaction apparatuses 1. There may be. Further, a plurality of cameras 2 may monitor the usage mode of one automatic transaction apparatus 1, or a plurality of cameras 2 may monitor the usage mode of a plurality of automatic transaction apparatuses 1. good.

  The automatic transaction apparatus 1 performs a cash transaction provided in a financial institution or the like. The automatic transaction apparatus 1 may perform all or a part of various transactions including deposit transactions and withdrawal transactions, or may perform only a passbook entry or only a currency exchange transaction. good. In this embodiment, the case where the automatic transaction apparatus 1 performs both a deposit transaction and a withdrawal transaction is illustrated.

  The camera 2 is arranged around the automatic transaction apparatus 1, captures a customer who uses the automatic transaction apparatus 1, and provides the captured image data to the monitoring image recording apparatus 3.

  The monitoring image recording device 3 records image data captured by the camera 2. The monitoring image recording device 3 can use a DVR (Digital Video Recorder) having a hard disk or the like. The monitoring image recording device 3 may record all image data from the camera 2. The monitoring image recording device 3 records the monitoring image data of the camera 2 with a shooting time in order to clarify when the monitoring image data captured by the camera 2 is captured. Alternatively, filing and recording may be performed for each year and month and for each time period. In addition, when the camera 2 captures a monitoring video of a plurality of automatic transaction apparatuses 1, the monitoring image recording apparatus 3 is provided for each automatic transaction apparatus 1 in order to clarify which image data is the automatic transaction apparatus 1. You may make it record by filing. The monitoring image recording device 3 is connected to the server 4 via a communication line, and transmits monitoring image data to the server 4. This is because, when the storage capacity for storing the monitoring image data exceeds the threshold value, the monitoring image data is received by the server 4 and is managed on the server 4 side. is there. When the server 4 actively manages the monitoring image data, the monitoring image recording device 3 may periodically transmit the monitoring image data to the server 4.

  The server 4 is connected to the automatic transaction apparatus 1 and the monitoring image recording apparatus 3 via a communication line, and the monitoring image data corresponding to the requested transaction date / time information in response to a request from the automatic transaction apparatus 1 Is given to the automatic transaction apparatus 1. Although FIG. 1 illustrates the case where the server 4 is connected to one automatic transaction apparatus 1 and one monitoring image recording apparatus 3, a plurality of automatic transaction apparatuses 1 and a plurality of monitoring image recording apparatuses are illustrated. 3 may be connected.

  When viewed from the server 4, both the monitoring image storage unit 42 (see FIG. 4) and the monitoring image recording device 3 of the server 4 can be viewed as a storage area for recording monitoring image data. Thus, the monitoring image data stored in the monitoring image storage unit 42 (see FIG. 4) and the monitoring image recording device 3 of the server 4 can be read.

(A-1-2) Detailed Configuration of Automatic Transaction Device FIG. 2 is an external perspective view showing an external configuration of the automatic transaction device 1 according to the embodiment. In FIG. 2, the external configuration of the automatic transaction apparatus 1 according to the embodiment includes an operation display unit 21, a coin deposit / withdrawal unit 22, a banknote deposit / withdrawal unit 23, a card entry / exit 24, a passbook entry / exit 25, and a receipt output port 26. .

  The operation display unit 21 displays, for example, a transaction type selection menu screen, an operation screen for each transaction, a confirmation screen for transaction details, and takes in input information input by a customer. As the operation display unit 21, for example, a touch panel type operation display unit can be applied. Note that the operation display unit 21 is not limited to a touch panel type in which the operation unit and the display unit are integrated, and the operation unit and the display unit may be physically different from each other.

  The banknote deposit / withdrawal unit 23 takes in banknotes inserted by customers or discharges banknotes. As the banknote deposit / withdrawal unit 23, for example, a bucket type having an openable / closable body (for example, a shutter) can be applied. When the banknote deposit / withdrawal unit 23 is a bucket type, when a customer inserts a banknote, the customer inserts the banknote into the opening of the bucket with the opening / closing body opened, and then the closed bank is closed and the inserted banknote is taken in. It is. Moreover, when the automatic transaction apparatus 1 returns a banknote, a banknote is drawn | fed out to the bucket of the banknote input / output money part 23, and an opening-closing body is open | released after that.

  The coin deposit / withdrawal unit 22 is for taking in coins to be input by customers or discharging coins. As the coin deposit / withdrawal unit 22, for example, a bucket type that can be opened and closed can be applied. Also in this case, as with the banknote deposit / withdrawal unit 23, when the customer inserts coins, the customer inserts coins into the opening of the bucket with the opening / closing body opened, and then the coins inserted with the opening / closing body closed. Is captured. Moreover, when the automatic transaction apparatus 1 returns a coin, a coin is drawn out to the bucket of the coin depositing / withdrawing part 22, and an opening-closing body is open | released after that.

  The card entry / exit 24 is for taking in a cash card inserted by a customer or discharging the cash card.

  The bankbook entry / exit 25 is for taking in a bankbook inserted by a customer or discharging the bankbook.

  The receipt output port 26 outputs a medium (receipt) such as paper on which transaction contents are described after the transaction is completed.

  FIG. 3 is an internal configuration diagram showing an internal configuration of a control system of the automatic transaction apparatus 1 according to the embodiment. 3, the automatic transaction apparatus 1 according to the embodiment includes a control unit 110, an operation display control unit 120, a card unit unit 130, a passbook unit unit 140, a receipt unit unit 150, a banknote unit unit 160, a coin unit unit 170, and a conveyance. A mechanism control unit 180, a memory management unit 190, a file management unit 200, and a communication unit 210 are included.

  The control unit 110 manages various functions of the automatic transaction apparatus 1. The control unit 110 includes, for example, an external storage device such as a CPU and a ROM, a RAM, an EEPROM, an input / output interface unit, and the like. The control part 110 implement | achieves the function of the automatic transaction apparatus 1, when CPU runs the processing program memorize | stored in ROM, for example. The processing program can be constructed by installation, and even in that case, the processing program can be functionally shown in FIG.

  As illustrated in FIG. 1, the control unit 110 includes a transaction processing unit 11 and a log information management unit 112.

  The transaction processing unit 111 performs processing related to deposit transactions and withdrawal transactions in the automatic transaction apparatus 1. The transaction processing unit 111 receives a transaction desired by the customer, and displays a processing procedure related to the transaction selected by the customer on the operation display unit 21 via the operation display control unit 120. Further, the transaction processing unit 111 performs operation control on the card unit unit 130, the passbook unit unit 140, the banknote unit unit 160, the coin unit unit 170, and the transport mechanism control unit 180 according to the processing procedure related to the selected transaction. Then, the transaction processing unit 111 executes transaction processing according to the procedure corresponding to the selected transaction, and exchanges transaction information with the center terminal related to the financial system via the communication unit 210 to complete the transaction.

  Here, the transaction performed by the transaction processing unit 111 includes, for example, a withdrawal transaction and a deposit transaction. The withdrawal transaction is a transaction for paying cash to the customer, and includes, for example, a withdrawal transaction. The deposit transaction is a transaction for depositing cash received from a customer, such as a deposit transaction or a transfer transaction. The transaction performed by the transaction processing unit 111 is not limited to a withdrawal transaction or a deposit transaction.

  The log information management unit 112 records an operation log of each unit unit of the automatic transaction apparatus 1 in order to recognize the progress of the operation of the transaction procedure by the transaction processing unit 111. Further, when an abnormality requiring maintenance occurs, the log information management unit 112 stores an operation log of each unit unit related to the event in the file management unit 200 as log information 201 in order to identify the event. To manage.

  Here, an abnormality requiring maintenance (hereinafter also referred to as an abnormality) is a mechanical or mechanical failure in the automatic transaction apparatus 1, and includes each unit part (that is, the card unit part 130, the passbook unit part). 140, receipt unit 150, bill unit 160, coin unit 170, transport mechanism controller 180, etc.). More specifically, there are opening / closing problems of the opening / closing bodies of the banknote depositing / withdrawing unit 23 and the coin depositing / withdrawing unit 22, problems related to the conveyance of banknotes and coins, troubles from reading card data and bankbook data, and the like. .

  The log information management unit 112 is configured based on sensing data from sensors included in the card unit unit 130, the passbook unit unit 140, the receipt unit unit 150, the banknote unit unit 160, the coin unit unit 170, and the transport mechanism control unit 180. The unit is operating normally to detect abnormalities that require maintenance.

  Log information management unit when any abnormality occurs based on sensor data from the card unit unit 130, the passbook unit unit 140, the receipt unit unit 150, the banknote unit unit 160, the coin unit unit 170, and the transport mechanism control unit 180 Reference numeral 112 refers to a customer operation error operation pattern file 201 to be described later in order to determine whether the event is caused by a customer operation error, and this abnormality is a customer operation error (that is, a customer operation error). It is judged whether it is the operation pattern.

  When the current abnormality is caused by a customer operation error, the log information management unit 112 stores the transaction date and time information related to the current transaction in the server 4 in order to identify the abnormality caused by the current customer operation error. The log information management unit 112 acquires the monitoring image data captured by the camera 2 from the server 4, and the log information management unit 112 associates the log information related to the current abnormality with the monitoring image data, and manages the file management unit. 200 is recorded.

  As illustrated in FIG. 1, the log information management unit 112 includes an abnormality detection unit 11, a customer operation error operation pattern detection unit 12, a monitoring image request unit 13, a log information storage unit 14, and a log information output unit 15.

  The abnormality detection unit 11 detects whether an abnormality has occurred by monitoring whether the operation of the transaction procedure is normally performed based on sensing data from each unit unit of the automatic transaction apparatus 1.

  Here, the abnormality detection unit 11 determines the occurrence of an abnormality based on data from the card unit unit 130, the passbook unit unit 140, the receipt unit unit 150, the banknote unit unit 160, the coin unit unit 170, and the transport mechanism control unit 180. To do.

  For example, the banknote unit unit 160 and the coin unit unit 170 include an open / close sensor that notifies the open / close state of the open / close body, and the inside of the banknote deposit / withdrawal unit 23 and the coin deposit / withdrawal unit 22 when the open / close body is open. A sensor for detecting a hand (hereinafter also referred to as a hand sensor) so that a customer's hand is not sandwiched between them, or a sensor for detecting a banknote state in a bucket of the banknote deposit / withdrawal unit 23 or the coin deposit / withdrawal unit 22 (banknote state) Sensor). Based on the sensing data indicating that the opening / closing body of the banknote depositing / withdrawing unit 23 and the coin depositing / withdrawing unit 22 is not in the original open state or closed state during the deposit transaction or the withdrawal transaction, The abnormality detection unit 11 determines that it is abnormal, or determines that the abnormality detection unit 11 is abnormal based on sensing data indicating the posture of the banknote inserted into the bucket from the banknote state sensor.

  Further, for example, when the card data or the passbook data cannot be read normally based on the information regarding whether the card unit 130 or the passbook unit 140 has read the card data or the passbook data normally, the abnormality detection unit 11 determines that it is abnormal. To do.

  Further, for example, the receipt unit unit 150 includes a sensor that detects a paper out or ink out, and the abnormality detection unit 11 determines that there is an abnormality based on sensing data from these sensors.

  In addition, for example, there is a transport sensor provided on the transport path of the inserted banknote, the banknote to be withdrawn, and the inserted card or passbook, and the transport mechanism control unit 170 includes a transport sensor on each of the transport paths. Sensing data indicating whether or not bills, cards, and passbooks are normally conveyed to the control unit 110. The abnormality detection unit 11 determines that there is an abnormality based on sensing data indicating that the conveyance is not normally performed from the conveyance sensor of the conveyance mechanism control unit 180.

  The customer operation error operation pattern detection unit 12 is configured by each unit unit of the automatic transaction apparatus 1 (the card unit unit 130, the passbook unit unit 140, the receipt unit unit 150, the banknote unit unit 160, the coin unit unit 170, and the transport mechanism control unit 180). All or part) of the operation log pattern is recorded.

  In addition, when the abnormality detection unit 11 determines that the customer operation error operation pattern detection unit 12 is abnormal, the customer operation error operation pattern file 201 described later and the operation pattern of the operation log of each unit unit related to the current abnormality are described. Are the same or correspond to each other, and if it matches or corresponds to the operation pattern included in the customer operation error operation pattern file 201, it is determined that the current abnormality is an abnormality caused by the customer operation error. To do. Here, the operation pattern is a time-series operation performed in each unit unit.

  Briefly explain the procedure for general deposit transactions. In the case of a deposit transaction, it starts from the selection of a customer transaction type on the operation display unit 21, insertion of a card or passbook, reading of card data or passbook data, input of data related to deposit on the operation display unit 21, bill deposit / withdrawal unit 23, detection of the open state of the opening / closing body by the opening / closing sensor of the coin depositing / dispensing part 22, detection by the hand sensor, detection of the closing state of the opening / closing body by the opening / closing sensor of the banknote depositing / dispensing part 23 and the coin depositing / dispensing part 22, banknote state sensor Detection of the normality of the banknote posture in the bucket, identification of the deposited banknote by the banknote unit 160, confirmation of the deposit amount on the operation display unit 21, conveyance of the deposited banknote to the banknote cassette, and the like.

  A general withdrawal transaction procedure will be briefly described. In the case of a withdrawal transaction, it starts from the selection of the customer transaction type on the operation display unit 21, the input of data relating to withdrawal on the operation display unit 21, the feeding / conveying of banknotes related to withdrawal from the banknote cassette, and the banknote deposit / withdrawal. There are detection of the open state of the opening / closing body by the opening / closing sensor of the part 23 and the coin depositing / dispensing part 22, detection by the hand sensor, detection of the closing state of the opening / closing body by the opening / closing sensor of the banknote depositing / dispensing part 23 and the coin depositing / dispensing part 22, etc. .

  Further, the customer operation error operation pattern detection unit 12 may measure the elapsed time between the processing procedures generated in each unit unit. For example, the time from when the open / close sensor of the banknote depositing / dispensing unit 22 detects the open state of the open / close body to detecting the hand by the hand sensor, or from the detection of the hand by the hand sensor to the detection of the closed state of the open / close body by the open / close sensor. It is also possible to measure the time between each processing procedure, such as the above time.

  Furthermore, when a certain operation is repeatedly performed, the customer operation error operation pattern detection unit 12 also sets the number of repeated operations as an operation pattern. For example, when a banknote in which the customer is folded in half by the banknote depositing / dispensing unit 22 or a banknote in a state of being wrinkled is inserted, the opening / closing body is once closed, and then it is required to insert it again. In such a case, at least the three state detection data of the open / closed body open state, the detection by the hand sensor, and the open / closed body closed state are repeated a plurality of times. When a certain operation state is repeatedly performed as in the above example, the customer operation error operation pattern detection unit 12 may use an operation pattern including the repetition.

  The monitoring image request unit 13 specifies transaction date / time information related to the current transaction and determines transaction date / time information related to the current transaction when the customer operation error operation pattern detection unit 112 determines that the abnormality is caused by the customer operation error. Is sent to the server 4 via the communication unit 210. Further, the monitoring image request unit 13 acquires the monitoring image data requested from the server 4 via the communication unit 210.

  The log information recording unit 14 associates the monitoring image data acquired by the monitoring image requesting unit 13 with the operation pattern related to the current abnormality in order to identify the abnormality caused by the customer operation error. Is recorded in the file management unit 200. Further, the log information recording unit 14 also manages the operation pattern related to the abnormality as the log information 202 even when it is not caused by a customer operation error (for example, in the case of a mechanical abnormality of the unit part of the automatic transaction apparatus 1). Recorded in the unit 200.

  The log information output unit 15 outputs log information 202 recorded in the file management unit 200 in response to a predetermined operation by, for example, maintenance personnel.

  The file management unit 200 stores a customer operation error operation pattern file 201, log information 202, and the like.

  The customer operation error operation pattern file 201 is a time-series operation pattern of each unit unit for specifying an abnormal operation caused by a customer operation error among the abnormal operations generated in the automatic transaction apparatus 1. The customer operation error operation pattern file is set for each unit. The customer operation error operation pattern file 201 may be set in advance, or may record (learn) a customer operation error operation pattern that has occurred in the operation of the automatic transaction apparatus 1 as a new operation pattern. good. Further, the customer operation error operation pattern file 201 may be one in which one or a plurality of operation patterns are defined for each unit part, and the operation pattern has a hierarchical structure (directory) for each unit part. But it ’s okay. Thereby, the customer operation mistake operation pattern used as a judgment criterion can be read for each unit part.

  The log information 202 is obtained by associating the abnormal operation pattern this time with the monitoring image data captured by the camera 2. If the abnormality is not related to a customer operation error, the log information 202 is not associated with the monitoring image data, but may have the abnormal operation pattern. Thereby, the maintenance staff can determine that the log information 202 associated with the monitoring image data is caused by a customer operation error, and the maintenance staff can analyze the log information 202 not associated with the monitoring image data. 1 can be determined to be caused by the abnormality of the unit portion.

  The log information 202 is information (for example, transaction type, deposit amount / withdrawal amount, deposit destination financial institution or account number) input to the customer via the operation display unit 21, information included in card data or passbook data ( Customer name, account number, address, financial institution name, store name, etc.), information on transaction time, etc. Further, the log information 202 may include a financial institution of the automatic transaction apparatus 1, a device ID, and the like.

  The memory management unit 190 reads the customer operation error operation pattern file 201 from the file management unit 200 and develops the read data of the customer operation error operation pattern during the transaction.

  The operation display control unit 120 controls the operation of the operation display unit 21 under the control of the control unit 110. The operation display control unit 120 is configured to display the screen on the operation display unit 21 based on the screen information from the control unit 110 and to supply the control unit 110 with information input from the operation display unit 12.

  The card unit unit 130 takes in or discharges a cash card from the card slot 24 under the control of the control unit 110. Further, the card unit unit 130 reads card information stored in a storage unit (for example, a magnetic storage unit or an IC chip) of a cash card inserted from the card insertion / exit 24 and sends the card information to the control unit 110. To give.

  The bankbook unit 140 takes in or discharges the bankbook from the bankbook entry / exit 25 under the control of the control unit 110. Further, the passbook unit 140 reads passbook information (for example, magnetic stripe data) stored in a passbook storage section (for example, a magnetic data storage section, an IC chip, etc.) inserted from the passbook entry / exit 25. The passbook information is given to the control unit 110.

  The receipt unit unit 150 prints transaction contents on a medium under the control of the control unit 110 and discharges the printed receipt from the receipt output port 26.

  The bill unit 160 controls the operation of the bill deposit / withdrawal unit 23 under the control of the control unit 110. At the time of deposit transaction, the banknote unit unit 160 performs discrimination and counting of banknotes inserted from the banknote deposit / withdrawal unit 23, and gives the banknotes to the banknote cassette. Moreover, the banknote unit part 160 acquires the banknote which concerns on withdrawal from a banknote cassette in the case of payment transaction, performs the discrimination and count of the banknote, and gives the banknote to the banknote depositing / withdrawing part 23.

  The banknote unit 160 includes an open / close sensor 161 that detects the state of the opening / closing body of the banknote deposit / withdrawal unit 23, a hand sensor 162 that detects a hand placed in the bucket of the banknote deposit / withdrawal unit 23, and a bucket of the banknote deposit / withdrawal unit 23. The banknote state detection sensor 163 which detects the banknote state inside is included. The banknote unit unit 160 provides the control unit 110 with sensing data detected by the open / close sensor 161, the hand sensor 162, and the banknote state detection sensor 163 in each transaction.

  The coin unit 170 controls the operation of the coin deposit / withdrawal unit 22 under the control of the control unit 110. During the deposit transaction, the coin unit 170 counts the coins inserted from the coin deposit / withdrawal unit 22 and gives the coins to the coin storage.

  The coin unit 170 includes an open / close sensor 171 that detects the state of the open / close body of the coin deposit / withdrawal unit 22, a hand sensor 172 that detects a hand placed in the bucket of the coin deposit / withdrawal unit 22, and a bucket of the coin deposit / withdrawal unit 22. It has a coin state detection sensor 173 that detects the state of the coin (for example, the weight of the coin). The coin unit 170 provides the control unit 110 with sensing data detected by the open / close sensor 171, the hand sensor 172, and the coin state detection sensor 173 in each transaction.

  The conveyance mechanism control part 170 controls the conveyance mechanism of the banknote among the banknote depositing / withdrawing part 23, the banknote unit part 160, and a banknote cassette. The transport mechanism control unit 170 also controls a card or passbook transport mechanism in the card unit 130 or the passbook unit unit 140. In the transport mechanism control unit 170, a transport sensor group 181 including a plurality of transport sensors is arranged in each transport mechanism, and data from each transport sensor of the transport sensor group 181 is given to the control unit 110.

  The communication unit 210 exchanges information with the server 4 via a communication line. The communication line to which the communication unit 210 is connected may be a dedicated line of a financial institution, or an Internet protocol (IP) network that performs predetermined secure communication.

(A-2-3) Detailed Configuration of Server 4 FIG. 4 is an internal configuration diagram showing an internal configuration of the server 4 according to the embodiment. In FIG. 4, the server 4 according to the embodiment includes a control unit 41, a monitoring image storage unit 42, a communication unit 43, and a camera interface (IF) unit 44.

  The control unit 41 includes, for example, an external storage device such as a CPU and a ROM, a RAM, an EEPROM, an input / output interface unit, and the like. The control unit 41 realizes the function of the server 4 by the CPU executing a processing program stored in the ROM, for example. The processing program can be constructed by installation, and even in that case, the processing program can be functionally shown in FIG.

  As illustrated in FIG. 4, the control unit 41 includes a monitoring image request acquisition unit 411, a monitoring image data acquisition unit 412, and a monitoring image data notification unit 413.

  The monitoring image request acquisition unit 411 acquires a monitoring image request including transaction date / time information of an image related to the request from the automatic transaction apparatus 1 via the communication unit 43.

  The monitoring image data acquisition unit 412 is stored in its own monitoring image storage unit 42 or the monitoring image recording device 3 based on the transaction date and time information included in the monitoring image request in order to read out the requested monitoring image data. The corresponding monitoring image data is read or sucked up. Here, transaction date / time information is included in the monitoring image request, and the monitoring image data acquisition unit 412 acquires monitoring image data near that time based on the transaction date / time information. At this time, the transaction date and time information may include a transaction start time and a transaction end time related to the transaction, and the monitoring image data acquisition unit 412 obtains monitoring image data from the transaction start time to the transaction end time. You may make it acquire.

  The monitoring image data notification unit 413 notifies the requesting automatic transaction apparatus 1 of the monitoring image data acquired by the monitoring image data acquisition unit 412.

  The monitoring image storage unit 42 stores monitoring image data acquired via the monitoring image recording device 3. When the storage capacity of the monitoring image recording device 3 exceeds the threshold, or when the monitoring image captured by the camera 2 is periodically acquired and managed, the server 4 receives the monitoring image from the monitoring image recording device 3. Download (acquire) and store data.

  The communication unit 43 exchanges information with the automatic transaction apparatus 1 through a communication line.

  The camera IF unit 44 is an interface unit for acquiring monitoring image data of information with the monitoring image recording device 3 via a communication line.

(A-2) Operation | movement of embodiment Next, operation | movement of the process in the monitoring system 10 of this embodiment is demonstrated in detail, referring drawings.

  FIG. 5 is a flowchart showing the processing operation in the monitoring system 1 of this embodiment.

  First, the camera 2 always images a customer operation using the automatic transaction apparatus 1. The monitoring image data captured by the camera 2 is given to the monitoring image recording device 3 and stored in the monitoring image recording device 2 (S101). When the storage capacity of the monitoring image recording device 3 exceeds the threshold or when the monitoring image data is periodically managed by the server 4, the monitoring image data is transmitted to the server 4, and the monitoring image data is stored in the monitoring image storage unit of the server 2. 42. The monitoring image data is attached with the shooting time of the camera 2. For example, the monitoring image data divided for each year and month and each time zone is stored as a file. At this time, the file name is, for example, “20130901 (year / month / day) / 00: 00: 00-23: 59: 59 (hour: minute: second)” or the like, Time information may be given.

  In the automatic transaction apparatus 1, a customer operation error operation pattern file 201 is registered in the file management unit 200 in advance. Data of the customer operation error operation pattern file 201 of the file management unit 200 is read to the memory management unit 190 (S102). The data of the customer operation error operation pattern file 201 may be read as a trigger when a customer is detected. Specifically, the timing when the customer touches the operation display unit 21 of the automatic transaction apparatus 1, or the timing when the human detection unit detects a person when the automatic transaction apparatus 1 has a human detection unit may be used. it can.

  When a menu screen is displayed on the operation display unit 21 and a transaction type desired by the customer is selected (S103), the transaction processing unit 111 of the control unit 110 selects each unit unit (card unit unit) according to the selected transaction type. 130, a passbook unit 140, a receipt unit 150, a banknote unit 160, a coin unit 170, a transport mechanism controller 180), and an operation of the selected transaction (for example, a deposit transaction or a withdrawal transaction). (S104).

  Each unit unit operates according to the control of the transaction processing unit 111 of the control unit 110, and when an abnormality requiring maintenance occurs, sensing data is given to the control unit 110 from each unit unit (S105). If no abnormality requiring maintenance has occurred, the transaction process is executed as it is, and when the process ends (S108), the transaction is completed.

  When an abnormality requiring maintenance occurs, in the log information management unit 112 of the control unit 110, the customer operation error operation pattern detection unit 11 performs an operation log operation pattern of each unit unit related to the current abnormality and memory management. The operation pattern defined in the customer operation error operation pattern file 201 read by the unit 190 is compared, and it is determined whether or not both match or correspond (S106). FIG. 6 is a diagram illustrating an example of a customer operation error operation pattern according to the embodiment. FIG. 7 is a timing chart of the operation log of the customer operation error operation pattern according to the embodiment. 6 and 7 illustrate, for example, a customer operation error operation pattern regarding the operation of the bill unit 160.

  For example, FIG. 6A shows a pattern of abnormal operation caused by the customer inserting a bad banknote. FIG. 7A is a timing chart of sensing data from the bill unit 160 in the case of FIG.

  When a normal banknote is inserted, the banknote unit 160 opens the opening / closing body so that the banknote deposit / withdrawal unit 23 accepts the banknote [open / closed body detection], and the customer inserts the banknote to detect “hand sensor detection”. "Open / closed body closing detection" and the banknote state sensor makes "banknote state normal detection".

  On the other hand, when a customer inserts a bad banknote, the opening / closing body of the banknote depositing / dispensing unit 23 opens, the customer puts the banknote in the bucket, puts the banknote, and the opening / closing body opens after the customer's hand is returned. It closes once. However, since the state of the banknote is bad, the banknote state sensor 163 detects an abnormality. In response to the abnormality detection of the banknote state sensor 163, the opening / closing body opens again, and in order to correct the banknote state, the customer again inserts a hand into the bucket to correct the banknote state. In this case, as shown in FIG. 6A, the abnormal operation pattern is [open / closed body open detection] → [hand sensor detection] → [banknote state abnormal detection] → [open / closed body closed detection] → [open / closed body open detection]. → [Hand sensor detection] → [Opening / closing body closing detection]. Moreover, the timing chart of the various sensors (opening / closing sensor 161, hand sensor 162, and bill state sensor 163) of the bill unit 160 in this case is as shown in FIG. If the bill is still bad after that, the operation of “open / closed body open detection” → [hand sensor detection] →... Is repeated.

  Further, for example, there is a specification that maintains the open state of the opening / closing body while the banknote state sensor 163 detects an abnormality. That is, the opening / closing body of the banknote deposit / withdrawal unit 23 is opened, the customer puts his / her hand in the bucket, puts the banknote, and the customer's hand is returned. However, since the state of the banknote is bad, the banknote state sensor 163 detects an abnormality, and the opening / closing body maintains the open state upon receiving the abnormality detection of the banknote state sensor 163. At this time, it may be output (for example, a screen display output or the like) that the opening / closing body is not closed because the banknote state is bad. And in order to correct a banknote state, a customer inserts a hand in a bucket again and corrects a banknote state. In such a case, the timing chart of various sensors (open / close sensor 161, hand sensor 162, and banknote state sensor 163) of the banknote unit unit 160 may be a timing chart as shown in FIG. That is, the timing chart may be [open / closed body opening detection] → [hand sensor detection] → [banknote state abnormality detection] → [hand sensor detection] → [banknote state abnormality detection detection] → [opening / closing body closed detection].

  For example, when a customer inserts a hand into the bucket of the banknote depositing / withdrawing unit 23, the opening / closing body of the banknote depositing / withdrawing unit 23 is opened, and the customer is inserted into the bucket. In this case, as shown in FIG. 6B, the abnormal operation pattern is repeated as follows: [Opening / closing body open detection] → [Hand sensor detection] → [Hand sensor detection] → [Hand sensor detection]. In addition, a timing chart of various sensors (open / close sensor 161, hand sensor 162, and bill state sensor 163) of the bill unit 160 in this case is as shown in FIG. Here, “N (N is an integer)” shown in FIG. 6B also indicates repetition of the operation pattern, and the same operation pattern is performed after the first [hand sensor detection]. Show. In addition, in the example of FIG. 7B, the case where the hand sensor 162 is intermittently sensing at intervals is shown. However, a pattern in which the hand sensor 162 continuously senses may be used. When the continuous detection time length of the hand sensor 162 at this time is equal to or longer than a predetermined time, an abnormal operation due to a customer operation error may be performed.

  Here, when the operation pattern of the operation log of each unit unit related to the current abnormality matches the operation pattern defined in the customer operation error operation pattern file 201, the current operation pattern is stored in the customer operation error operation pattern file 201. It means to match the operation pattern.

  In addition, if the operation pattern of the operation log of each unit unit related to the current abnormality corresponds to the operation pattern defined in the customer operation error operation pattern file 201, this operation pattern corresponds to the operation of the customer operation error operation pattern file 201. Although it does not match the pattern, it is intended that the same operation pattern is included in a part of the operation pattern of the customer operation error operation pattern file 201. For example, when the number of repetitions of a certain operation pattern is different from the operation pattern of the customer operation error operation pattern file 201, it corresponds to “corresponding”.

  When the customer operation error operation pattern detection unit 12 determines that the operation pattern of the operation log of each unit unit related to the current abnormality matches or corresponds to the operation pattern defined in the customer operation error operation pattern file 201, The monitoring image request unit 13 sends a monitoring image request including transaction date / time information regarding the current transaction to the server 4 via the communication unit 210. In the server 4, when the monitoring image request is given, the monitoring image data acquisition unit 412 converts the monitoring image data near the time information to the monitoring image recording device 3 or the time based on the transaction date / time information specified in the monitoring image request. Read from the monitoring image storage unit 42. Then, the monitoring image notification unit 413 notifies the automatic transaction apparatus 1 of the monitoring image data. Thereby, the automatic transaction apparatus 1 can acquire monitoring image data (S107).

  The process in the server 4 at this time is illustrated. For example, it is assumed that the transaction date and time information included in the monitoring image request includes a date and time such as “20130901 (year / month / day) / 10: 00: 00 (hour: minute: second)”. In this case, the monitoring image data acquisition unit 412 of the server 4 searches for a file including the corresponding monitoring image data from the monitoring image recording device 3 based on the transaction date and time information “20130901/10: 00: 00”, and the search Monitoring image data near the corresponding transaction date and time information is acquired from the file and notified.

  Further, for example, the transaction date and time information may include a transaction start time and a transaction end time such as “20130901/10: 00: 00-10: 02: 00”. In this case, the monitoring image data acquisition unit 412 of the server 4 may extract the monitoring image data in the corresponding range and notify the automatic transaction apparatus 1 of it.

  Further, for example, in order to acquire the monitoring image data including the response of the customer and the staff when the abnormal operation occurs, the monitoring image data acquisition unit 412 of the server 4 has a predetermined time length of monitoring image data based on the transaction date and time information. May be obtained and notified.

  In the automatic transaction apparatus 1, when monitoring image data is given from the server 4, the log information recording unit 14 stores the operation pattern related to the abnormal operation and the monitoring image data in association with the monitoring image data in the file management unit 200. (S108).

  In the case of an abnormal operation that does not match or correspond to the operation pattern of the customer operation error operation pattern file 201, it is determined that the abnormal operation pattern is not a customer operation error but a mechanical or mechanical failure of the automatic transaction apparatus. The log information recording unit 14 stores only the operation pattern of the abnormal operation in the file management unit 200 as the log information 202.

  Then, until the operation of each unit unit is completed according to the transaction procedure, the processes S105 to S109 are repeatedly performed to complete the transaction process (S109).

(A-3) Effect of Embodiment As described above, according to this embodiment, when an abnormality requiring maintenance occurs in the automatic transaction apparatus, an abnormality caused by a customer's operation error and a mechanical abnormality And the maintenance staff can immediately identify the cause.

  Further, according to this embodiment, in the case of an abnormality caused by a customer's operation mistake, a record in which the abnormal operation pattern is associated with the monitoring image data captured by the camera 2 can be recorded as the log information 202. Therefore, even when a cash trouble occurs, the maintenance staff can take appropriate measures instead of guessing by analyzing the log information.

(B) Other Embodiments Although various modified embodiments have been described in the above-described embodiments, the present invention can also be applied to the following modified embodiments.

  Although the embodiment mentioned above illustrated the case where the automatic transaction apparatus of this invention applies to ATM, it is not limited to this, For example, it can apply also to various automatic machines, such as an automatic ticket vending machine for railroads. .

  In embodiment mentioned above, the case where the camera was installed in the periphery of an automatic transaction apparatus was illustrated. However, when the automatic transaction apparatus has a built-in camera, it may be recorded as log information including the monitoring image data captured by the built-in camera.

  In embodiment mentioned above, the case where an automatic transaction apparatus records log information was illustrated. However, the log information may be recorded in an external management device such as a server or a center terminal of a financial institution system. For example, in a system for remotely managing a plurality of automatic transaction apparatuses, log information in each automatic transaction apparatus may be stored in an integrated manner by an external management apparatus.

  DESCRIPTION OF SYMBOLS 10 ... Monitoring system, 1 ... Automatic transaction apparatus, 2 ... Camera, 3 ... Monitoring image recording device, 4 ... Server, 22 ... Coin depositing / withdrawing part, 23 ... Banknote depositing / withdrawing part, 110 ... Control part, 120 ... Operation display control , 130 ... Card unit part, 140 ... Passbook unit part, 150 ... Receipt unit part, 160 ... Banknote unit part, 170 ... Coin unit part, 180 ... Transport mechanism control part, 190 ... Memory management part, 200 ... File management part , 210 ... communication unit, 41 ... control unit, 42 ... monitoring image storage unit, 43 ... communication unit, 44 ... camera IF unit.

Claims (6)

In an automatic transaction apparatus that includes one or a plurality of unit units that perform operations in a predetermined operation procedure and performs predetermined transaction processing,
A customer operation error operation pattern storage means for storing a customer operation error operation pattern that identifies an abnormal operation of each unit unit that may occur due to a customer operation error in transaction processing;
When any of the unit units performs an abnormal operation during transaction processing, an operation for comparing the operation pattern related to the abnormal operation with the customer operation error operation pattern stored in the customer operation error operation pattern storage means. Pattern comparison means;
When the abnormal operation pattern corresponds to the customer operation error operation pattern, log information storage means for storing log information in which monitoring image data acquired from the outside and an operation pattern related to the abnormal operation are associated with each other is provided. An automatic transaction apparatus characterized by A communication means for connecting to a server for storing and managing a monitoring image including the automatic transaction apparatus;
When the abnormal operation pattern corresponds to the customer operation error operation pattern by the operation pattern comparison unit, monitoring image acquisition for acquiring monitoring image data from the server when the abnormal operation occurs via the communication unit Means and
The log information storage unit stores log information in which the monitoring image data acquired by the monitoring image acquisition unit and an operation pattern related to the abnormal operation are associated with each other. The automatic transaction apparatus as described in.   The automatic transaction apparatus according to claim 1 or 2, wherein the unit part includes all or part of a banknote unit part, a coin unit part, a card unit part, a passbook unit part, and a receipt unit part. The unit part includes a banknote unit part having a banknote deposit / withdrawal part,
The banknote unit has at least an open / close sensor for detecting the opening / closing operation of the opening / closing body of the banknote depositing / dispensing section, and a hand sensor for detecting a customer's hand inserted into the banknote storage section when the opening / closing body is open. It is a thing.
The said operation pattern comparison means compares the operation pattern based on the detection signal of the said opening / closing sensor of the said banknote unit part and the said hand sensor, and the said customer operation mistake operation pattern. 4. The automatic transaction apparatus according to any one of 3. In a server that connects to one or more automatic transaction apparatuses and stores monitoring image data including each of the automatic transaction apparatuses,
Monitoring image storage means for storing monitoring image data including each of the automatic transaction devices;
When a monitoring image request including transaction date / time information is acquired from each of the automatic transaction apparatuses, based on the transaction date / time information included in the monitoring image request, monitoring image acquisition means for acquiring corresponding monitoring image data from the monitoring image storage unit; ,
A server comprising: monitoring image data notifying means for notifying the requesting automatic transaction apparatus of the monitoring image data acquired by the monitoring image acquiring means. One or more automatic transaction devices;
One or a plurality of imaging means for imaging an image including each of the automatic transaction apparatuses;
A server that stores monitoring image data captured by each of the imaging means,
Each said automatic transaction apparatus is an automatic transaction apparatus in any one of Claims 1-4,
The monitoring system according to claim 5, wherein the server is the server according to claim 5.

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