JP2015049713A5

JP2015049713A5 -

Info

Publication number: JP2015049713A5
Application number: JP2013181111A
Authority: JP
Filing date: 2013-09-02
Publication date: 2016-06-09

Description

図１１は、操作ミスの登録処理フローチャートである。ステップＳ５３６において取引処理が終了すると、主制御部１０２は、処理をステップＳ６００に移行する。ステップＳ６００では、利用者の取引操作情報、エンボス画像や顔画像を、ｅ−ＪＮＬデータ１１２に格納した後、情報系サーバ２５０のｅ−ＪＮＬ集中管理システム２６８へ送信する（Ｓ５３８）。主制御部１０２は、ステップＳ６０２において、ｅ−ＪＮＬデータ１１２に格納された取引操作情報から、利用者の監視レベルを判定する。ステップＳ６０４において、主制御部１０２は、取引中に重度の媒体挿入ミスがあったか否かを確認する。重度の媒体挿入ミスがあった場合には、主制御部は、処理をステップＳ６０６に移行し、その操作ミスが１回目か、否かを確認する。１回目なら、主制御部１０２は、処理をステップＳ６０８に移行し、その利用者を監視対象の利用者として、媒体挿入ミスの区分と人物カメラが撮影した顔画像とを、利用者に対応づけて、監視対象者ＤＢ１１４に仮登録する（Ｓ６０８）。なお、ステップＳ６１０に示すように、主制御部１０２は、監視対象者ＤＢ１１４に仮登録された利用者に対して、次回の取引開始時にその旨を案内画面に表示してもよい。なお、仮登録された利用者が、たとえば、あらかじめ定められた期間、仮登録された媒体挿入ミスを１年間発生させない場合、主制御部１０２は、ＡＴＭ１００の監視対象者ＤＢ１１４、及び利用者情報管理システム２５４の監視対象者ＤＢ２６４から仮登録された旨のデータを削除してもよい。これにより、うっかりミスにより登録されてしまうことを抑制することができる。 FIG. 11 is an operation mistake registration process flowchart. When the transaction process ends in step S536, the main control unit 102 shifts the process to step S600. In step S600, the transaction operation information of the user, the embossed image, and the face image are stored in the e-JNL data 112, and then transmitted to the e-JNL centralized management system 268 of the information system server 250 (S538). In step S602, the main control unit 102 determines the monitoring level of the user from the transaction operation information stored in the e-JNL data 112. In step S604, the main control unit 102 checks whether or not there has been a severe medium insertion error during the transaction. If there is a serious medium insertion error, the main control unit shifts the process to step S606 and checks whether or not the operation error is the first time. If it is the first time, the main control unit 102 shifts the processing to step S608, and associates the user with the user to be monitored, the medium insertion error classification, and the face image captured by the person camera. And temporarily registering in the monitoring subject DB 114 (S608). In addition, as shown to step S610, the main control part 102 may display that on a guidance screen at the time of the next transaction start with respect to the user temporarily registered in the monitoring subject person DB114. Note that if the temporarily registered user does not cause a temporarily registered medium insertion error for a predetermined period, for example, for one year, the main control unit 102 controls the monitored person DB 114 of the ATM 100 and the user information management. Data indicating that temporary registration has been performed may be deleted from the monitoring target person DB 264 of the system 254. Thereby, it can suppress that it registers by accident by mistake.

Claims

Automatic transaction equipment,
A sensor for detecting the user;
A guidance section that provides guidance in transactions;
When a user is detected, the user is identified, and a past operation error when the user uses the automatic transaction apparatus is read from the storage unit, and the content of the past operation error in the guide unit A control unit for guiding operations according to
An automatic transaction apparatus comprising:

The automatic transaction apparatus according to claim 1, further comprising:
A first photographing unit for photographing the user;
The storage unit stores a face image of the user,
The control unit compares the face image of the user taken by the first photographing unit with the face image of the storage unit, identifies the user before the user's operation, and Do automatic transaction equipment.

The automatic transaction apparatus according to claim 1 or 2,
The guide part is
A display unit for providing the user with the guidance;
To display the wording in accordance with the frequency of past operation mistake of the user on the display unit,
Automatic transaction device.

The automatic transaction apparatus according to claim 3,
The guide unit displays on the display unit until the operation is completed while reversing the light and darkness or color tone of the wording and background.
Automatic transaction device.

The automatic transaction apparatus according to claim 3 or 4,
The said guidance part is an automatic transaction apparatus which expands and displays the specific character of the said word in order rather than another character.

In the automatic transaction apparatus according to claim 5,
The guide unit further includes a voice guide unit,
The automatic transaction apparatus which expands and displays the character of the said wording according to the voice of the said voice guidance part.

The automatic transaction apparatus according to any one of claims 3 to 6,
It has a passbook printing mechanism, a banknote deposit / withdrawal mechanism, and a coin deposit / withdrawal mechanism,
The guide unit displays on the display unit a button that allows the user to input after confirming that there is no insertion error in the passbook printing mechanism, banknote deposit / withdrawal mechanism, and coin deposit / withdrawal mechanism,
The control unit , even if a passbook is inserted into the passbook printing mechanism, a banknote is inserted into the banknote deposit / withdrawal mechanism, and a coin is inserted into the coin deposit / withdrawal mechanism,
Before the button is input, the passbook, banknotes and coins are not loaded,
The automatic transaction apparatus which performs the taking-in process of the said bankbook, a banknote, and a coin, after the input of the said button is performed .

The automatic transaction apparatus according to claim 7,
The controller is
Even when the button is pressed, the time from the display of the button to the pressing is shorter than a predetermined first time or a second time longer than the first time. If it is too long, the bankbook, banknotes and coins are not taken in ,
The automatic transaction apparatus which performs the taking-in process of the said bankbook, a banknote, and a coin when the time from the display of the said button to pressing is between the said 1st time and the said 2nd time.

The automatic transaction apparatus according to any one of claims 1 to 7, further comprising:
A second photographing unit for photographing the user's operation;
When the second photographing unit detects that the user is about to make an erroneous operation, the guide unit guides the user to the attention corresponding to the erroneous operation before the erroneous operation is executed. , Automatic transaction equipment.

An automated trading system,
The automatic transaction apparatus according to any one of claims 1 to 9,
A host device;
With
The host device includes a host storage unit that records the past operation mistakes when the user uses an automatic transaction device for each user,
Whenever there is an operation mistake of the user for the automatic transaction apparatus, the upper apparatus receives the content of the operation error from the automatic transaction apparatus and updates the upper storage unit,
The automatic transaction apparatus is an automatic transaction system that receives data for the storage unit from the upper storage unit.