JP2015036914A - Selling machine and selling system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide various services to a customer even by a selling machine.SOLUTION: A selling machine includes: a display control unit for displaying either one of a first service providing screen for providing one or more services corresponding to a customer of a first sort and a second service providing screen for providing one or more services corresponding to a customer of a second sort in a state capable of operating the service providing screen; an input unit for accepting input of input information; and an adjustment unit for executing adjustment corresponding to a service selected by operation for the first service providing screen or the second service providing screen. The display control unit is configured so as to display the second service providing screen for providing one or more services corresponding to a customer of the second sort in an operable state instead of the first service providing screen on the basis of input information inputted by the input unit.

Description

  The present invention relates to a vending machine such as a ticketing machine and a sales system.

  As a ticket vending machine, there is known a method of subtracting the price based on the discount information read when issuing a meal ticket according to reading the discount information printed on the discount ticket (for example, patents) Reference 1).

Japanese Patent No. 5115017

Even in stores equipped with vending machines represented by ticket vending machines, there is a demand for providing various services to special customers such as members, in addition to discounts for individual products.
However, in order to provide the customer with a discount service corresponding to the ticket vending machine described in Patent Document 1, it is necessary to print the discount information on the discount ticket and distribute it to the customer in advance. For this reason, if you want to provide customers with a variety of service options, you must distribute in advance various service tickets such as discount coupons and free service coupons that individually print discount information according to the number of options. Therefore, burdens such as labor and costs become very heavy.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide various services to customers by a vending machine.

  In order to solve the above-described problem, a vending machine as one aspect of the present invention provides a first service provision screen for providing one or more services corresponding to a first type of customer, and a second type of customer. A display control unit that displays one of the corresponding second service providing screens for providing one or more services in an operable state, an input unit for inputting input information, and a first service providing screen Or a settlement unit that performs settlement according to the service selected by the operation on the second service provision screen, and the display control unit displays the first service provision screen based on the input information input by the input unit. Instead, a second service providing screen for providing one or more services corresponding to the second type of customer is displayed in an operable state.

  According to the vending machine having the above configuration, it is possible to display the second service providing screen instead of the first service providing screen according to the input information. Thereby, various services can be provided according to the content of the second service providing screen.

Further, in the vending machine, the input unit is configured to read code information as the input information, and the input information is displayed on a first service providing screen or a second service providing to be displayed in an operable state. Information indicating a screen may be included.
With the above configuration, the vending machine can appropriately determine which of the first service provision screen and the second service provision screen should be displayed according to the content of the information included in the input information.

In the vending machine, the input unit may input a numerical value designated by an operation.
With the above configuration, the vending machine can display the second service provision screen based on the numerical value input by the customer.

In the vending machine, the display control unit may display the first service provision screen when the input information input by the input unit does not satisfy a condition for displaying the second service provision screen. Good.
According to the above configuration, the first service provision screen can be presented without presenting the second service provision screen when the conditions under which the input information can be displayed are not satisfied and are not appropriate.

Further, in the vending machine, the display control unit is information included in the input information input by the input unit and is valid information indicating the validity of the qualification that can display the second service provision screen. Based on this, the first service provision screen may be displayed when it is determined that the qualification is invalid.
According to the above configuration, the second service providing screen can be displayed if the valid information included in the input information is valid, and the first service providing screen can be displayed if the valid information is not valid.

In addition, in the above-described vending machine, according to the completion of the checkout, the display control unit sets the second service providing screen that has been displayed in an operable state so far as an operation disabled state, or As the settlement ends, the settlement section may disable the next settlement according to the service selected by the operation on the second service provision screen after the settlement.
According to the above configuration, it is possible to avoid a situation in which the second service providing screen is continuously displayed in an operable state regardless of the completion of the settlement according to the operation on the second service providing screen.

A sales system as one aspect of the present invention includes a server device and a vending machine, and the server device provides edited service provision screen control data and provides one or more services corresponding to a first type of customer. A storage unit for storing service providing screen control data used for displaying a first service providing screen for providing and a second service providing screen for providing one or more services corresponding to the second type of customer; A transmission control unit that causes the vending machine to transmit service provision screen control data stored in the storage unit,
The vending machine uses a screen data acquisition unit that acquires service provision screen control data transmitted from the server device, and a first service provision screen and a second service provision screen using the acquired service provision screen control data. According to the service selected by the operation on the first service providing screen or the second service providing screen, the display control unit for displaying any one of them in an operable state, the input unit for inputting input information A settlement unit that performs settlement, and the display control unit displays the second service provision screen in an operable state instead of the first service provision screen based on the input information input by the input unit. .

  According to the above configuration, the edited service provision screen control data is transmitted from the server device to the vending machine, and the vending machine uses the received service provision screen control data to receive the first service provision screen and the second service. The offer screen can be displayed. Thereby, it is not necessary to edit and create the service provision screen control data for each store equipped with the vending machine, and the service provision screen can be flexibly changed.

  As described above, according to the present invention, there is an effect that various services can be provided to customers by a vending machine.

It is a figure which shows the example of an external appearance of the ticket vending machine which concerns on 1st Embodiment. It is a figure which shows the example of a transition of the goods screen which concerns on 1st Embodiment. It is a figure which shows the structural example of the ticket vending machine which concerns on 1st Embodiment. It is a figure which shows the structural example of the goods file which concerns on 1st Embodiment. It is a figure which shows the structural example of the key file which concerns on 1st Embodiment. It is a figure which shows the structural example of the privilege management file which concerns on 1st Embodiment and 2nd Embodiment. It is a figure which shows the structural example of the server apparatus which concerns on 1st Embodiment. It is a flowchart which shows the example of a process sequence which the ticket vending machine which concerns on 1st Embodiment performs. It is a figure which shows the example of a transition of the goods screen which concerns on 2nd Embodiment. It is a flowchart which shows the example of a process sequence which the ticket vending machine which concerns on 2nd Embodiment performs.

<First Embodiment>
[External view of ticket vending machine]
Hereinafter, the ticket vending machine of this embodiment will be described. As a ticket vending machine according to the present embodiment, an example is one that is installed in a restaurant and issues a meal ticket when a customer selects a product and performs settlement.

FIG. 1 shows an example of the appearance of a ticket vending machine 100 according to this embodiment. In the figure, a front panel of the ticket vending machine 100 is shown.
As shown in the figure, an operation display panel 111 is provided on the front surface of the ticket vending machine 100. The operation display panel 111 displays an image for a customer to select and purchase a product. Further, the operation display panel 111 includes a touch panel, so that an operation can be performed by touching an image on the screen with a finger. The customer can perform a touch operation on an image displayed on the operation display panel 111 to select a product or give an instruction for payment.

In addition, the ticket machine 100 is provided with a coin insertion slot 105 and a bill insertion slot 106 as parts where a customer inserts money for payment.
The coin insertion slot 105 is a part into which coins (coins) are inserted. The bill insertion slot 106 is a portion into which bills are inserted.
The payout port 109 is a part from which change is discharged at the time of payment.

  The reader unit 110 (an example of an input unit) is a part that reads coupon information (an example of input information) from a coupon. A coupon is a ticket for having a customer use a specific service. Such a coupon may be distributed, for example, as a paper medium or a card, or may be distributed by transmitting coupon data to a customer terminal from a server or the like operated by the store.

  The coupon ticket includes coupon information in the form of code information such as a barcode. Coupon information includes available store information indicating a store where a coupon can be used, expiration date information indicating a time limit (period) during which the coupon can be used, and a product screen identifier indicating a product screen providing a service corresponding to the coupon. Including. The expiration date is one piece of valid information indicating the validity (whether valid or invalid) of the qualification that can display the member product screen.

When the customer holds the barcode shown on the coupon in front of the reader unit 110, the reader unit 110 detects the barcode and reads the detected barcode. Thereby, the leader part 110 can read coupon information.
For example, an IC (Integrated Circuit) chip may be embedded in a coupon ticket, and coupon information may be stored in the IC chip. In this case, the reader unit 110 may be configured to communicate with an IC chip within a communication distance to acquire coupon information.

[Example of service provided by ticket vending machine]
The restaurant provided with the ticket vending machine 100 of the present embodiment has a membership system. For members who are members, services that are more preferential than services for general customers who are not members are provided. For example, even for the same product, the discount rate of member customers is higher than that of general customers, or services such as soups and desserts are provided only for members free of charge.
As described above, in providing different services for general customers and members, the ticket vending machine 100 according to the present embodiment presents a product screen reflecting different service contents for general customers and members.
The product screen is a screen for performing an operation of selecting a product (menu) that the customer wants to purchase. The product screen also displays various service contents for the customer. For example, a display showing service contents such as “Today, curry XX yen discount!” And “Free soup for gyoza set” is displayed on the product screen. Such a product screen is an example of a service providing screen for providing a service to a customer.

  With reference to FIG. 2, the transition of the product screen in the ticket vending machine 100 of the present embodiment will be described. In the description of FIG. 2, an example is given in which two different types of A-rank members and B-rank members are defined as members. The A rank member has a higher rank than the B rank member, and the service contents are also preferentially given over the B rank member.

  First, as an initial display on the operation display panel 111 of the ticket vending machine 100, as shown in FIG. 2A, a general customer product screen P1 (an example of a first service provision screen) is displayed. In addition, in the initial display, together with the general customer product screen P1, when the customer is a member, for example, “If the member holds the coupon over the leader,” the coupon is displayed in the leader 110. A display prompting the user to read is performed.

  When the customer who is standing in front of the ticket vending machine 100 and wants to purchase a product is an A rank member or a B rank member, the customer holds the barcode portion of the coupon ticket that he / she owns in front of the leader unit 110. The ticket vending machine 100 is made to read the coupon information of the coupon.

As described above, the coupon information includes usable store information, expiration date information, and a product screen identifier (for example, page information as a product screen at a transition destination).
Here, the ticket vending machine 100 satisfies the condition (product screen display condition) for displaying the product screen that provides the service corresponding to the coupon using the available store information and the expiration date information in the coupon information. Determine whether or not. Specifically, the ticket vending machine 100 includes, as the product screen display condition, the store where the device is installed is included in the usable store information, and the expiration date indicated by the expiration date information includes the current date and time. It is determined whether or not.
When the product screen display condition is satisfied, the ticket vending machine 100 causes the operation display panel 111 to display the product screen indicated by the product screen identifier in the coupon information.

Specifically, when the product screen identifier in the coupon information indicates a product screen corresponding to an A rank member, the ticket vending machine 100 displays an operation display based on the read product screen identifier as shown in FIG. The display on the panel 111 is changed from the general customer product screen P1 to the A rank member product screen P2 (an example of a second service providing screen).
When the product screen identifier in the coupon information indicates a product screen corresponding to a B rank member, the ticket vending machine 100 operates the operation display panel 111 as shown in FIG. 2C based on the read product screen identifier. Is changed from the general customer product screen P1 to the B rank member product screen P3 (an example of a second service provision screen).

If the customer is a general customer who is neither an A rank member nor a B rank member, the coupon information is not read because the coupon is not possessed. In this case, the display on the operation display panel 111 maintains the initial display in the state of FIG.
Further, even if the customer is an A rank member or a B rank member, if the coupon is expired, the above display condition is not satisfied. Accordingly, also in this case, the display on the operation display panel 111 remains the initial display in the state of FIG. 2A and does not transition to the member product screen. However, if the coupon is expired and the initial display in the state of FIG. 2A is left, a message for notifying the customer that the coupon is expired is displayed.

  As described above, the ticket vending machine 100 according to the present embodiment reads the coupon information of the coupon, and changes the display from the general customer product screen P1 to the member-specific product screen that can provide a service only for the member. Can be made.

Here, in each of the general customer product screen P1, the A rank member product screen P2, and the B rank member product screen P3, for example, a number of products are presented and a service for the customer is presented. . If there is a favorite service among the services presented in this way, the customer may select and purchase a product that can receive the service. Thereby, the customer can enjoy services such as discounts and addition of free service items.
In addition, the A-rank member product screen P2 and the B-rank member product screen P3 present service contents that give preferential treatment to customers over the general customer product screen P1. Further, when the A-rank member product screen P2 and the B-rank member product screen P3 are compared, the A-rank member product screen P2 provides a preferential service over the B-rank member product screen P3. It has become. That is, in this embodiment, a different service can be provided according to a customer's classification by reading a coupon.

In addition, in this embodiment, the coupon is not associated with specific service contents, but is associated with a product screen for providing a service. Thereby, in this embodiment, various services can be easily provided corresponding to one coupon by changing the content of the service posted on the product screen.
For example, in a mode in which coupons printed with service contents are distributed to customers, the service corresponding to the coupons is fixed, so that it is difficult to provide a variety of services as in this embodiment.

Furthermore, in the present embodiment, the general customer product screen P1, the A rank member product screen P2, and the B rank member product screen P3 are created, for example, at the headquarters, and the store ticket vending machine 100 via the server device 200 is used. Delivered as data.
In this manner, the product screen data is distributed from the headquarters side, so that the headquarters side can edit the product screen and change the service content at any time as necessary. Thereby, as this embodiment, it is also possible to change the service content flexibly according to the sales situation at that time, the weather of the day, or the like.

[Example configuration of ticket vending machine]
FIG. 3 shows a configuration example of the ticket vending machine 100 of the present embodiment. In the figure, the same parts as those in FIG.
A ticket vending machine 100 shown in FIG. 1 includes a CPU 101, a RAM 102, a storage unit 103, a communication unit 104, a coin insertion slot 105, a bill insertion slot 106, a currency identification unit 107, a currency dispensing unit 108, a dispensing port 109, a reader unit 110, an operation. A display panel 111 and a printing unit 112 are provided.
A CPU (Central Processing Unit) 101 executes various controls in the ticket vending machine 100 by executing a program (not shown) stored in the storage unit 103. The CPU 101 is an example of a display control unit and a settlement unit.
A RAM (Random Access Memory) 102 is a work area of the CPU 101 and temporarily stores calculation results.

  The storage unit 103 includes, for example, a flash memory and a hard disk, and stores various types of information used by the CPU 101. In the figure, the storage unit 103 includes a product file storage unit 131 and a product screen control data storage unit 132.

The product file storage unit 131 stores a product file. The product file is information in which predetermined information related to the product is stored for each product.
FIG. 4 shows an example of the structure of a product file stored in the product file storage unit 131. As shown in the figure, in the product file, a product name, a price, and image data are associated with each product number corresponding to one product.
The product number is a number that uniquely indicates the corresponding product. The price indicates the price set for the corresponding product. The image data is image data to be displayed on the corresponding product key (button) on the product screen.

Here, in the product file of the present embodiment, as shown as an example of “curry” in the figure, different product numbers corresponding to the prices are associated with products having the same product name but different prices. Managed.
In this way, even if the same product in the product file has a different price, the product screen (general customer product screen P1, A rank member product screen P2, B rank) is managed for the same product individually. Control for setting a different price for each member product screen P3) can be easily realized.

The product screen control data storage unit 132 stores product screen control data (an example of service provision screen control data). The product screen control data is data used for displaying each product screen (general customer product screen P1, A rank member product screen P2, B rank member product screen P3) as illustrated in FIG.
The CPU 101 displays the general customer product screen P1, the A rank member product screen P2, and the B rank member product screen P3 on the operation display panel 111 using the product screen control data.
Each data of the general customer product screen P1, the A rank member product screen P2, and the B rank member product screen P3 may be composed of a plurality of screens by hierarchization, for example.

The product screen control data includes, for example, a key file and a service management file. In response to this, the product screen control data storage unit 132 includes a key file storage unit 132a and a service management file storage unit 132b.
The key file storage unit 132a stores a key file. On the product screen of this embodiment, a plurality of keys (buttons) corresponding to each product are displayed. The customer can select a product by operating a key displayed on the product screen. The key file is information used to display keys on the product screen.

FIG. 5 shows an example of the structure of the key file stored in the key file storage unit 132a.
In the key file shown in the figure, one record corresponds to each key arranged on the product screen. Corresponding to one key, one record includes a key number, product number, fulcrum coordinates, key size, product screen identifier, product name, and image data.
The key number indicates the number assigned to the corresponding key. The product number indicates the number of the product displayed on the corresponding key.
The start point coordinate indicates one coordinate that is the start point on the product screen on which the corresponding key is arranged. The key size indicates, for example, the size in the vertical direction and the horizontal direction as the size of the corresponding key.
The product screen identifier indicates a product screen on which a corresponding key is arranged. As understood from the above description, depending on the product screen identifier in the present embodiment, the product screen P1 for general customers corresponding to the type of customer (general customer, A rank member, B rank member), for A rank member Each of the product screen P2 and the B-rank member product screen P3 is shown.
The product name indicates the name of the product displayed on the corresponding key. The image data is an image displayed on the corresponding key.

When displaying one product screen, the CPU 101 acquires a record including the product screen identifier of the product screen to be displayed from the key file, and displays, for example, a product image using information on each attribute in the acquired record. The arranged key is placed on the background image of the product screen. At this time, the CPU 101 acquires the product name and image data associated with the product number in the record from the product file, and displays the acquired product name and image data as an image of the corresponding key.
However, a plurality of product numbers can be associated with one key number within a certain range. When a plurality of product numbers (products) are associated with one key number, one product name and image data cannot be specified and acquired from the product file. In such a case, the CPU 101 generates a key image using the product name and image data stored in the key file record. Therefore, the product name and the image data in the key file are not essential, and need not be stored when one product number (product) is associated with one key number.

The service management file storage unit 132b stores a service management file. The service management file is information that associates each of the product screens with different service contents with the customer type.
FIG. 6 shows an example of the structure of the service management file stored in the storage unit 103. In the figure, in the service management file, a customer type and an expiration date are associated with each product screen identifier. Since the service number is information corresponding to the second embodiment, description thereof is omitted here.

The product screen identifier is an identifier that uniquely indicates the corresponding product screen. The customer type indicates the type of customer corresponding to the product screen.
An expiration date is set for the service provided on the product screen. That is, the expiration date is associated with the product screen. The expiration date in the service management file indicates the expiration date of the service provided by the corresponding product screen.

  In the structure of the service management file shown in the figure, product screens are associated with each other according to the general customer, A rank member, and B rank member. However, for example, it is possible to set sub-ranks obtained by further subdividing A rank members or B rank members, and associate product screens for each sub rank.

Returning to FIG.
The communication unit 104 executes communication with the server device 200 via the network 300.

  The currency identifying unit 107 identifies the type of coins inserted into the coin insertion slot 105 and the type of banknotes inserted into the banknote insertion slot 106.

The money payout unit 108 is a part that pays out coins and banknotes stored in the ticket vending machine 100 as change or refund money.
The payout port 109 is a part from which coins and bills paid out by the money payout unit 108 are discharged.

The reader unit 110 acquires coupon information by reading the barcode printed on the coupon as described above.
The operation display panel 111 displays an image according to the control of the CPU 101. The operation display panel 111 outputs operation information to the CPU 101 in response to a touch operation. The CPU 101 executes a predetermined process according to the operation information.

  The printing unit 112 prints on the food ticket under the control of the CPU 101 and issues the printed food ticket. The printed meal ticket is discharged to the payout opening 109.

[Server device]
In FIG. 3, a server device 200 is also shown. The server device 200 is a host device of the ticket vending machine 100. The ticket vending machine 100 is installed, for example, at a headquarter that manages a store, and is connected to the ticket vending machine 100 installed in the store via a network 300 so that communication is possible. In addition, when the headquarters manages a plurality of stores, the server device 200 may be connected to a plurality of ticket machines 100 installed for each of the plurality of stores.

The headquarters creates product screen control data for each customer type. The created product screen control data is transmitted from the server device 200 to the ticket vending machine 100.
The headquarters only needs to create product screen control data with the changed service content and upload it to the server device 200 when changing the service content according to the sales situation or weather so far. The server device 200 transmits the uploaded product screen control data to the ticket vending machine 100.
As described above, with the configuration in which the product screen control data is transmitted to the ticket vending machine 100, the service content can be flexibly changed simply by editing the product screen control data at the headquarters.

FIG. 7 shows a configuration example of the server device 200. A server device 200 shown in the figure includes a communication unit 201, a CPU 202, a RAM 203, and a storage unit 204.
The communication unit 201 communicates with the ticket vending machine 100 via the network 300.

A CPU (Central Processing Unit) 202 executes various controls in the ticket vending machine 100 by executing a program (not shown) stored in the storage unit 204.
A RAM (Random Access Memory) 203 is a work area of the CPU 202 and temporarily stores the calculation results.

The storage unit 204 includes, for example, a flash memory and a hard disk, and stores various types of information used by the CPU 202. In the figure, the storage unit 204 includes a product screen control data storage unit 241 and a privilege management file storage unit 242.
The product screen control data storage unit 241 stores product screen control data. As described above, the product screen control data includes the key file and the service management file. Correspondingly, the product screen control data storage unit 241 includes a key file storage unit 241a and a service management file 241b. The product screen control data (key file and service management file) stored in the product screen control data storage unit 241 is edited and uploaded by the headquarters as described above. Further, the server device 200 may be configured so that the product screen control data can be edited in accordance with the operation of the editor.

The privilege management file storage unit 242 stores a privilege management file. A file used to provide benefits to customers. Specifically, the privilege management file includes customer information and privilege data to be provided for each type of customer.
For example, when a coupon is to be distributed to A rank members, the coupon management data for A rank members is registered in the privilege management file. The CPU 202 transmits the coupon data for the A rank member to the address (e-mail address, etc.) of the A rank member registered in the customer information of the privilege management file. Thereby, the coupon ticket of the A rank member is transmitted to the terminal of the A rank member. For example, the A rank member can cause the reader unit 110 of the ticket vending machine 100 to read data by displaying the coupon data received by the terminal over the terminal or holding the printed data of the coupon. it can.

The CPU 202 reads product screen control data from the product screen control data storage unit 241 in accordance with, for example, a transmission instruction from the operator. The CPU 202 transmits the read product screen control data to the ticket vending machine 100.
The ticket vending machine 100 stores the product screen control data received from the server device 200 in the product screen control data storage unit 132 in the storage unit 103.
In this manner, the ticket vending machine 100 can acquire the product screen control data. The ticket vending machine 100 updates the product screen control data stored so far with the received product screen control data. Thereby, the contents of the product screen displayed on the operation display panel 111 are also changed thereafter.

  In the figure, the server device 200 transmits product screen control data to the ticket vending machine 100 and transmits coupon data to the customer terminal. However, a server device that transmits product screen control data to the ticket vending machine 100 and a server device that transmits coupon data to a customer terminal may be provided separately.

[Example of processing procedure]
The flowchart of FIG. 8 shows an example of a processing procedure executed by the ticket vending machine 100 according to the first embodiment in association with display of a product screen.

  Step S101: The CPU 101 in the ticket vending machine 100 starts displaying the general customer product screen P1 on the operation display panel 111 as an initial display.

Step S102: With the general customer product screen P1 being displayed, the CPU 101 determines whether or not the coupon information has been read by the reader unit 110.
If the coupon information has not been read, the CPU 101 advances the process to step S105.

Step S103: When the coupon information is read in step S102, the CPU 101 acquires the read coupon information. Then, as described above, it is determined whether or not the usable store information and the expiration date information included in the acquired coupon information satisfy the display condition.
When the display condition is not satisfied, the CPU 101 advances the process to step S105.

Step S104: If the display condition is satisfied, the CPU 101 acquires a record corresponding to the product screen identifier in the read coupon information from the key file, and arranges the key using the acquired record information as described above. A product screen is generated as follows. Then, the generated product screen is displayed on the operation display panel 111.
In this way, depending on step S104, as described with reference to FIG. 2, the member product screen is displayed in response to the customer having the reader unit 110 read the coupon. That is, when the coupon ticket provides a service corresponding to the A rank member, the A rank member product screen P2 is displayed. Further, when the coupon ticket provides a service corresponding to a B rank member, a B rank member product screen P3 is displayed.

Step S105: In a state where the general customer product screen P1 is displayed in step S101, or in a state where the A rank member product screen P2 or the B rank member product screen P3 is displayed in step S104, Waiting for payment to finish.
Until payment is completed, the customer performs a product selection operation on the displayed product screen and inputs a payment amount. At this time, the customer looks at notifications of some services displayed on the product screen, and selects a product corresponding to the service if he / she likes it.

Then, as the settlement ends, the CPU 101 returns the process to step S101. That is, after the settlement is completed, the display always returns to the general customer product screen P1 by the initial display. At this time, when the CPU 101 has displayed the member product screen (A rank member product screen P2 or B rank member product screen P3: an example of a second service provision screen) in a state where operation is possible so far, By returning to the general customer product screen P1 in accordance with the completion of the checkout, the member product screen is rendered inoperable.
As a result, for example, the order of the next customer remains in a state where the product screen for members is displayed, and the next customer uses the product screen for members without causing the coupon to be read. Inconvenience can be avoided.
Alternatively, after the settlement is completed, the member product screen is displayed, and after the settlement, the next settlement according to the service selected by the operation on the member product screen is prohibited (prohibited). You may comprise as follows. Even if comprised in this way, it can avoid that the next customer will be settled using a member's goods screen, without making a coupon read.

The valid information used for determining the validity of the display of the member product screen may be an effective number indicating the number of times the coupon can be used in addition to the expiration date.
In this case, for example, a coupon identifier that uniquely identifies the coupon is included in the coupon information. In addition, the ticket vending machine 100 transmits the coupon identifier included in the coupon information to the server device 200 as the coupon is used. The server device 200 stores the number of times the coupon is used in association with the transmitted coupon identifier.
When the ticket vending machine 100 reads the coupon information from the coupon, the ticket vending machine 100 transmits the coupon identifier included in the coupon information to the server device 200 to inquire about the availability. In response to the inquiry, the server device 200 refers to the number of times of use corresponding to the received coupon identifier. The server device 200 notifies the ticket vending machine 100 that it can be used if the number of uses is less than or equal to the valid number, and notifies the ticket vending machine 100 that it cannot be used if the number of uses exceeds the valid number.
In step S103 in FIG. 8, the ticket vending machine 100 may proceed to step S104 when it receives a usable notification, and may proceed to step S105 when it receives a unavailable notification.

Second Embodiment
[Overview]
Subsequently, a second embodiment of the present invention will be described.
The ticket vending machine 100 according to the second embodiment notifies a member of a specific rank in advance a number with a predetermined number of digits (hereinafter referred to as a service number).
As a notification mode, an e-mail in which a service number is described may be transmitted with a registered e-mail address as a destination after having registered e-mail addresses of members of a specific rank. Alternatively, the service number may be notified by mailing by postcard or direct mail.

  The member of the specific rank who has received the notification of the service number goes to the store where the ticket vending machine 100 is installed and performs an operation of inputting (designating) a numerical value corresponding to the service number in accordance with the guidance displayed on the ticket vending machine 100. . If the entered service number is correct, the ticket vending machine 100 displays a member product screen for members of a specific rank. On the other hand, if the input service number is not correct, the ticket vending machine 100 does not transition to the display of the member product screen for members of a specific rank.

With reference to FIG. 9, the example of a transition of the goods screen in the ticket machine 100 which concerns on 2nd Embodiment is demonstrated.
In the following description, an example is given in which there are three types of customers in the second embodiment: general customers, card members, and mail members. General customers are customers who are neither card members nor email members. A card member is a member who has registered as a member on the store side and owns a member card. A mail member is a member whose rank is higher than that of a card member, and among the card members, a member who registers a mail address on the store side.
Here, in the membership card, card information including information such as a card identifier for uniquely identifying the membership card is stored.

In the case of the ticket vending machine 100 according to the second embodiment, the customer type selection screen illustrated in FIG. 9A is displayed as the initial display of the operation display panel 111. The customer type selection screen is a screen on which the customer selects either a general customer or a member (card member or mail member).
When the customer is a member (either a card member or an email member), the customer touches the member button BT1 among the member button BT1 and the general customer button BT2 arranged on the customer type selection screen. I do. On the other hand, when the customer is not a member, the customer performs an operation of touching the general customer button BT2.

When the general customer button BT2 is operated, the operation display panel 111 changes to a state in which the general customer product screen P11 is displayed as shown in FIG. In this case, the customer who is a general customer selects a product through an operation on the displayed general customer product screen P11 and performs settlement.
On the other hand, when the general customer button BT2 is operated, the operation display panel 111 displays a card presentation guidance screen for guiding the customer that the ticket vending machine 100 reads the membership card as illustrated in FIG. 9C. The display changes. Therefore, the customer holds the membership card owned by the customer over the reader unit 110 and causes the reader unit 110 to read the card information.

  In the second embodiment, the reader unit 110 may be configured to read card information as code information printed on a member card, or may be configured to read card information stored in an IC chip provided on the member card. Good.

When reading the card information from the member card, the ticket vending machine 100 performs card authentication on whether or not the member card is usable based on a card identifier included in the card information.
If the card authentication is not established, the display transitions to the display of the general customer product screen P11 in FIG. On the other hand, when the card authentication is established, the operation display panel 111 shifts to a state of displaying the card member product screen P13 of FIG. Here, in the operation display panel 111 shown in the figure, a mail member button BT3 is arranged together with the card member product screen P13, and a message for guiding the mail member to operate the mail member button BT3 is displayed. Yes.

When the customer is a card member, the customer purchases a meal ticket by performing operations for product selection and settlement on the card member product screen P13 displayed as shown in FIG.
On the other hand, when the customer is a mail member, the customer performs a touch operation on the mail member button BT3. In response to the touch operation on the mail member button BT3, the operation display panel 111 transitions to the display of the service number input screen P14 shown in FIG.

As an example, the service number input screen P14 is a screen on which keys corresponding to numbers 1 to 9 are arranged as shown in FIG.
A customer who is a mail member performs a touch operation on a plurality of keys corresponding to a service number of a predetermined number of digits notified by e-mail according to the order of digits. That is, the customer performs an operation of inputting (designating) a numerical value of the service number.

If the numerical value input as the service number is correct, the operation display panel 111 shifts to a state in which the mail member product screen P12 is displayed as shown in FIG.
The customer who is a mail member purchases a meal ticket by performing operations for product selection and settlement on the displayed mail member product screen P12.
On the other hand, if the input service number is not correct, the operation display panel 111 returns to the state where the card member product screen P13 of FIG. 9D is displayed, for example. For example, as a display when the service number is not correct, for example, the display of the service number input screen P14 in FIG. 9E is maintained within a certain number of times, and the correct service number is input again by the customer. A message prompting the user may be displayed.

  Here, the general customer product screen P11, the mail member product screen P12, and the card member product screen P13 have different service contents to be provided. That is, the service content on the card member product screen P13 has preferential treatment over the service content on the general customer product screen P11. Further, the service content on the mail member product screen P12 has a preferential content over the service content on the card member product screen P13. As described above, in the second embodiment, by using the membership card and the service number in combination, a product screen corresponding to each of the three customer types, that is, a general customer, a card member, and an email member can be displayed.

  According to the transition of the product screen shown in FIG. 9, between the general customer product screen P11 and the card member product screen P13, the general customer product screen P11 is the first service provision screen, and the card member. The product screen P13 is established as a second service provision screen. At the same time, between the card member product screen P13 and the mail member product screen P12, the card member product screen P13 is the first service providing screen and the mail member product screen P12 is the second service providing screen. A relationship is established. Thus, under the mode of FIG. 9 in the second embodiment, there are two combinations of product screens having a relationship between the first service providing screen and the second service providing screen.

<Example of processing procedure>
FIG. 10 shows an example of a processing procedure executed by the ticket vending machine 100 according to the second embodiment in association with display of a product screen.
Step S201: The CPU 101 starts displaying the customer type selection screen on the operation display panel 111 as the initial display as described with reference to FIG.
Step S202: The CPU 101 stands by for operating the member button BT1 or the general customer button BT2 under the state where the customer type selection screen is displayed. Then, in response to the operation of the member button BT1 or the general customer button BT2, the CPU 101 determines whether or not the operated button is the member button BT1 (step S202).
If the operated button is not the member button BT1, the CPU 101 advances the process to step S206.

Step S203: When the operated button is the member button BT1, the CPU 101 displays a card presentation guidance screen on the operation display panel 111 as described in FIG. 9C.
Step S204: The CPU 101 waits for the card information to be read by the reader unit 110 under the state where the card presentation guidance screen is displayed.
In this case, for example, when the card information is not read even after a predetermined time has elapsed, or an operation for returning the display to the customer type selection screen is performed, the CPU 101 returns the process to step S201, and again Then, a customer type selection screen as an initial display is displayed.

  Step S205: When the card information is read, the CPU 101 performs card authentication using the read card information.

Step S206: When the general customer button BT2 is operated on the customer type selection screen or the card authentication is not established, the CPU 101 displays the general customer on the operation display panel 111 as described in FIG. 9B. Product screen is displayed.
Step S207: The CPU 101 waits for the payment to be completed in a state where the general customer product screen is displayed. Then, in response to the completion of the checkout, the CPU 101 returns the process to step S201 to display a customer type selection screen as an initial display on the operation display panel 111.

Step S208: When the card authentication is established, the CPU 101 causes the operation display panel 111 to display the card member product screen P13 and the mail member button BT3 as described with reference to FIG.
Step S209: The CPU 101 stands by for an operation on the mail member button BT3 in a state where the card member product screen P13 and the mail member button BT3 are displayed.
Step S210: Further, the CPU 101 stands by for the completion of the payment according to the operation on the card member product screen P13 in the state where the card member product screen P13 and the mail member button BT3 are displayed. When the checkout is completed, the CPU 101 returns the process to step S201 to display the customer type selection screen as the initial display on the operation display panel 111.

Step S211: In response to the operation on the mail member button BT13, the CPU 101 displays the service number input screen P14 as described with reference to FIG.
Step S212: The CPU 101 determines whether or not a correct numerical value as a service number has been input in a state where the service number input screen P14 is displayed.
The service management file in the second embodiment includes a service number in addition to the product screen identifier, customer type, and expiration date (see FIG. 6). The service number in the service management file indicates a service number to be input in order to display the corresponding product screen.
In the determination in step S211, it is determined whether or not the service number input on the service number input screen P14 matches the service number associated with the product screen identifier indicating the mail member product screen P12 in the service management file. To do.

  When a correct numerical value is not input on the service number input screen P14, the CPU 101 returns the process to step S208, thereby displaying the card member product screen P13 and the mail member button BT3 on the operation display panel 111 again. Let As described above, instead of displaying the card member product screen P13 and the mail member button BT3, a message prompting the user to input the service number again is displayed with the service number input screen displayed, and the service number is displayed. You may wait for the input again.

Step S213: In response to the correct numerical value being input on the service number input screen P14, the CPU 101 displays the mail member product screen P12 on the operation display panel 111 as shown in FIG.
Step S210: The CPU 101 waits for the payment according to the operation on the mail member product screen P12 to end in a state where the mail member product screen P12 is displayed. When the checkout is completed, the CPU 101 returns the process to step S201 to display the customer type selection screen as the initial display on the operation display panel 111.

  As a modification of the second embodiment, an employee who can purchase a product at a price for an employee, for example, in response to the input of a service number for the employee, which is known only to the employee A product screen for employees may be displayed.

  In the second embodiment, an input in a mode other than the service number may be performed when displaying the mail member product screen P12. As an example, a slide operation based on a previously notified slide operation pattern may be performed on a predetermined operation target area on the operation display panel 111.

In each of the above embodiments, only one of the customer type selection screen and each member product screen is displayed on the screen of the operation display panel 111. The member product screen may be displayed at the same time.
In this case, only one product screen is displayed in an operable state, and other product screens are displayed in an inoperable state in response to reading coupon information, reading card information, or entering a service number. do it.

In each of the above embodiments, the product screen control data distributed by the server device 200 is stored in the storage unit 103 by the ticket vending machine 100, and the product is generated by reading the product screen control data from the storage unit 103. The generated product screen was displayed.
On the other hand, for example, the ticket vending machine 100 transmits the read coupon information, card information, service number, and the like to the server device 200, and the ticket vending machine 100 according to the contents of the information received by the server device 200. You may make it transmit the product screen control data of the product screen which should be displayed sequentially. The ticket vending machine 100 generates a product screen using the product screen control data sequentially received, and displays the generated product screen.

Further, in the description of the embodiments so far, the ticket vending machine 100 installed in a restaurant is taken as an example, but the configuration of the present embodiment is not limited to this and is installed in, for example, an amusement facility. It can be applied to various vending machines, including other ticket vending machines and vending machines installed in various places.
In the description of the above embodiment, an example is shown in which the product files in FIG. 4 are managed with different product numbers for products with the same product name but different prices. However, the manner of managing such products is not limited to this. For example, management may be performed so that products with different prices can be identified under a common product number.

Regarding the vending machine shown as the embodiment, the following additional items are disclosed.
(Additional item 1)
Any of a first service provision screen for providing one or more services corresponding to a first type of customer and a second service provision screen for providing one or more services corresponding to a second type of customer A display control unit for displaying one of them in an operable state, an input unit for inputting input information, and a settlement according to a service selected by an operation on the first service providing screen or the second service providing screen. A settlement unit, and the display control unit provides one or more services corresponding to a second type of customer instead of the first service provision screen based on the input information input by the input unit. A vending machine that displays the second service provision screen in an operable state.

(Appendix 2)
The vending machine according to claim 1, wherein the input unit is configured to read code information as the input information, and the input information includes information indicating a first service providing screen or a second service providing screen to be displayed. .

(Additional Item 3)
The vending machine according to appendix 1, wherein the input unit inputs a numerical value designated by an operation as the input information.

(Appendix 4)
The display control unit displays the first service provision screen when the input information input by the input unit does not satisfy the condition for displaying the second service provision screen. Vending machine described in.

(Appendix 5)
The display control unit is information included in the input information input by the input unit, and the qualification is invalid based on valid information indicating the validity of the qualification for displaying the second service provision screen. The vending machine according to appendix 4, which displays a first service provision screen when it is determined.

(Appendix 6)
As the settlement ends, the display control unit makes an operation impossible for the second service provision screen, or, after the settlement ends, the settlement unit performs the adjustment after the settlement ends. Item 6. The vending machine according to any one of items 1 to 5, wherein the next settlement according to the service selected by the operation on the second service provision screen is impossible.

(Appendix 7)
The content of the service provided by the second service provision screen is a preferential treatment for the customer over the content of the service provided by the first service provision screen. Vending machine.
With the above configuration, it is possible to provide a service with more preferential treatment to a customer who has input input information.

(Appendix 8)
A server device and a vending machine, the server device being edited service provision screen control data, a first service provision screen for providing one or more services corresponding to a first type of customer; A storage unit for storing service provision screen control data used for display with a second service provision screen for providing one or more services corresponding to two types of customers;
A transmission control unit that causes the vending machine to transmit service provision screen control data stored in the storage unit, and the vending machine obtains service provision screen control data transmitted from the server device. And using the acquired service provision screen control data, a display control unit for displaying one of the first service provision screen and the second service provision screen in an operable state, and input information And an adjustment unit that executes adjustment according to the service selected by the operation on the first service provision screen or the second service provision screen, and the display control unit is configured to input information input by the input unit. Based on the above, a sales system that displays the second service provision screen in an operable state instead of the first service provision screen.

  A program for realizing the functions of the ticket vending machine 100 or the server device 200 described so far is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into a computer system and executed. By doing so, you may perform the process as the ticket vending machine 100 or the server apparatus 200. FIG. Here, “loading and executing a program recorded on a recording medium into a computer system” includes installing the program in the computer system. The “computer system” here includes an OS and hardware such as peripheral devices. Further, the “computer system” may include a plurality of computer devices connected via a network including a communication line such as the Internet, WAN, LAN, and dedicated line. The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. As described above, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM. The recording medium also includes a recording medium provided inside or outside that is accessible from the distribution server in order to distribute the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program that can be executed by the terminal device. That is, the format stored in the distribution server is not limited as long as it can be downloaded from the distribution server and installed in a form that can be executed by the terminal device. Note that the program may be divided into a plurality of parts, downloaded at different timings, and combined in the terminal device, or the distribution server that distributes each of the divided programs may be different. Furthermore, the “computer-readable recording medium” holds a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that becomes a server or a client when the program is transmitted via a network. Including things. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

100 ticket machine 101 CPU
102 RAM
DESCRIPTION OF SYMBOLS 103 Memory | storage part 104 Communication part 105 Coin insertion slot 106 Banknote insertion slot 107 Money identification part 108 Money dispensing part 109 Payment outlet 110 Reader part 111 Operation display panel 112 Printing part 131 Product file storage part 132 Commodity screen control data storage part 200 Server apparatus

Claims (7)

Any of a first service provision screen for providing one or more services corresponding to a first type of customer and a second service provision screen for providing one or more services corresponding to a second type of customer A display control unit for displaying one of them in an operable state,
An input unit for inputting input information;
A settlement unit that performs settlement according to the service selected by the operation on the first service provision screen or the second service provision screen,
The display control unit may include a second service provision screen for providing one or more services corresponding to a second type of customer, instead of the first service provision screen, based on the input information input by the input unit. A vending machine that can be operated and displayed. The input unit is
It is configured to read code information as the input information,
The vending machine according to claim 1, wherein the input information includes information indicating a first service provision screen or a second service provision screen to be displayed. The input unit is
The vending machine according to claim 1, wherein a numerical value designated by an operation is input as the input information. The display control unit
The vending machine according to any one of claims 1 to 3, wherein the first service provision screen is displayed when the input information input by the input unit does not satisfy a condition for displaying the second service provision screen. The display control unit
When it is determined that the qualification is invalid based on valid information indicating the validity of the qualification that can be displayed on the second service provision screen, which is information included in the input information input by the input unit. The vending machine according to claim 4, wherein a service providing screen is displayed. In accordance with the completion of the checkout, the display control unit makes the operation impossible for the second service provision screen that has been displayed so far as the operation is possible.
Alternatively, as the settlement ends, the settlement section disables the next settlement according to the service selected by the operation on the second service provision screen after the settlement ends. A vending machine according to item 1. With server equipment and vending machines,
The server device
Edited service provision screen control data, providing a first service provision screen for providing one or more services corresponding to a first type of customer and one or more services corresponding to a second type of customer A storage unit for storing service provision screen control data used for display with the second service provision screen for
A transmission control unit that causes the vending machine to transmit service provision screen control data stored in the storage unit,
The vending machine
A screen data acquisition unit for acquiring service provision screen control data transmitted from the server device;
A display control unit for displaying one of the first service provision screen and the second service provision screen in an operable state using the acquired service provision screen control data;
An input unit for inputting input information;
A settlement unit that performs settlement according to the service selected by the operation on the first service provision screen or the second service provision screen,
The display control unit displays the second service provision screen in an operable state instead of the first service provision screen based on the input information input by the input unit.

Images