JP2015005071A - Clientele guidance system and clientele guidance method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To smoothly and effectively guide a clientele visiting a financial institution and the like to a counter even when the clientele desires a plurality of transactions.SOLUTION: When preparation of a plurality of slips in accordance with a visiting purpose of a clientele is necessary, continuous generation of the plurality of slips is enabled, and after the generation of all the slips is ended, the plurality of generated slips are associated with reception numbers, and a number card is issued that has the reception number described. Further, being called by the reception number in order in which the number card is issued, the clientele having the number card is guided to a counter. Accordingly, the clientele is enabled to be smoothly and effectively guided to the counter even when the clientele visiting the financial institution and the like desires a plurality of transactions.

Description

  The present invention relates to a customer guidance system and a customer guidance method for guiding a customer who visits a financial institution or the like to a window where a service is provided.

  Conventionally, in a store such as a financial institution, a customer guidance system for guiding customers who visit the store to a desired window in the order of reception is installed. For example, Patent Document 1 discloses a system that accepts input from a customer, issues a receipt number, and calls the customer to the counter using the receipt number.

  Specifically, in Patent Document 1, when a customer inputs transaction data into a transaction slip using an electronic bookkeeping, the transaction data is stored in a file mechanism and a card-type recording medium on which a receipt number is printed is output. The Therefore, the card-type recording medium is always handed over to the customer after the customer has finished filling out the transaction slip. The customer is called by the receipt number by the customer guidance device, goes to the window, and gives the card-type recording medium to the store clerk. When the store clerk receives the card type recording medium from the customer, the store clerk reads the receipt number of the card type recording medium by the card reader of the window terminal device, and performs transaction processing using the transaction data transferred from the file mechanism.

JP-A-7-98740

  However, the thing of the said patent document 1 had the problem that an appropriate guidance cannot be performed when a customer desires a plurality of transactions. This point will be specifically described. In Patent Document 1, since a receipt number is issued every time transaction data is input, when a customer inputs a plurality of transaction data, a plurality of receipt numbers are issued. A customer called by one of the plurality of reception numbers goes to the window for transaction processing, but if the remaining reception numbers are still valid, a call with another reception number occurs. Therefore, the store clerk is forced to confirm the receipt number that is no longer necessary and perform a cancellation process.

  In addition, when a customer inputs a plurality of transaction data in sequence, a receipt number is automatically issued for the transaction data that has been input first, and a call waiting state is entered. It can happen that it is called even though it is. In this case, the input of transaction data in the middle of input must be interrupted, and the customer is required to input the remaining transaction data again after completing the previously called transaction.

  From these facts, it is an important issue how to realize a customer guidance system that can smoothly and effectively guide customers to a counter even when a customer desires a plurality of transactions. Such a problem is not limited to a financial institution store, and similarly occurs when a customer is guided to a window of a public institution or the like.

  The present invention is for solving the problems of the prior art described above, and is a customer guidance system that can smoothly and effectively guide customers to a window even when a customer desires a plurality of transactions. And it aims at providing a customer guidance method.

  In order to solve the above-described problems and achieve the object, the present invention provides a customer guidance system for guiding a customer who has visited a store to one of a plurality of windows, wherein the customer inputs electronic book data. A case in which an electronic bookkeeping machine that transmits and accepts the accepted bookkeeping data to a window terminal provided at a window for transaction processing is provided, and the electronic bookkeeping machine accepts input of a plurality of bookkeeping data by the customer In addition, a receipt number associated with a plurality of bookkeeping data is numbered.

  Further, according to the present invention, in the above invention, prior to accepting input of the plurality of book data, the electronic book machine accepts at least the number of book data as input as pre-designated data and is indicated in the pre-designated data. The receipt number is assigned when a certain number of bookkeeping data is input.

  Further, the present invention is the above invention, wherein when the electronic bookkeeping device inputs a plurality of bookkeeping data, if an operation indicating that all the bookkeeping data has been entered is performed, the receipt number It is characterized by numbering.

  Further, the present invention is the above invention, wherein the electronic bookkeeping machine registers the bookkeeping data and the receipt number in association with a predetermined server, and outputs a portable medium in which the receipt number can be specified, The window terminal acquires book data corresponding to the receipt number specified by the portable medium from the predetermined server.

  Further, the present invention is the above invention, wherein the electronic bookkeeping machine is included in the document from a reading unit that reads image data of a document that includes information related to the bookkeeping data, and image data read by the reading unit. An extraction unit that extracts information related to the book data, and stores the book data extracted by the extraction unit in association with the receipt number.

  In the present invention, the electronic bookkeeping machine further includes a slip printing unit that prints a slip including the bookkeeping data and the receipt number.

  Further, the present invention is a customer guidance method for guiding a customer who has visited a store to any of a plurality of windows, a book data input receiving step for receiving a plurality of book data input by the customer, and the book data input And a numbering step of numbering a reception number associated with a plurality of bookkeeping data received in the reception step.

  According to the present invention, the electronic bookkeeping machine accepts input of electronic bookkeeping data by a customer, transmits the accepted bookkeeping data to a window terminal provided at a window for performing transaction processing, When the entry of the book data is accepted, it is configured so that the receipt number associated with multiple book data is assigned, so that customers who visit the financial institution etc. are efficiently guided to the window where the service is provided. can do.

FIG. 1 is an explanatory diagram for explaining an overview of processing related to slip printing in the electronic bookkeeping machine according to the first embodiment. FIG. 2 is a diagram illustrating a system configuration of the customer guidance system according to the first embodiment. FIG. 3 is a block diagram illustrating an internal configuration according to the first embodiment of the accepting device illustrated in FIG. 2. FIG. 4 is an explanatory diagram for explaining a data configuration according to the first embodiment of the accepting machine illustrated in FIG. 2. FIG. 5 is a block diagram illustrating an internal configuration according to the first embodiment of the server illustrated in FIG. 2. FIG. 6 is an explanatory diagram for explaining a data configuration according to the first embodiment of the server illustrated in FIG. 2. FIG. 7 is a flowchart showing a processing procedure of number tag issue processing and customer guidance processing in the accepting machine shown in FIG. FIG. 8 is a block diagram showing an internal configuration according to the first embodiment of the electronic bookkeeping machine shown in FIG. FIG. 9 is an explanatory diagram for explaining a data configuration according to the first embodiment of the electronic bookkeeping machine illustrated in FIG. 2. FIG. 10 is an explanatory diagram for explaining screen display contents and screen transitions when creating a slip of a payout transaction of the electronic bookkeeping machine shown in FIG. FIG. 11 is an explanatory diagram for explaining screen display contents and screen transitions when a slip for a transfer transaction of the electronic bookkeeping machine shown in FIG. 2 is created. FIG. 12 is an explanatory diagram for explaining screen display contents and screen transitions when creating a tax or utility bill payment slip for the electronic bookkeeping machine shown in FIG. FIG. 13 is a flowchart showing a processing procedure of slip creation processing in the electronic bookkeeping machine shown in FIG. FIG. 14 is a flowchart showing a processing procedure for reflecting a character recognition result of a slip item based on a form image in the electronic bookkeeping machine shown in FIG. FIG. 15 is a block diagram illustrating an internal configuration according to the first embodiment of the window terminal illustrated in FIG. 2. FIG. 16 is a flowchart showing the processing procedure of the slip item data correction processing in the window terminal shown in FIG. FIG. 17 is an explanatory diagram for explaining an outline of processing for linking slip item data created by the electronic bookkeeping machine according to the second embodiment to an accounting terminal. FIG. 18 is a diagram illustrating a system configuration of the customer guidance system according to the second embodiment. FIG. 19 is a block diagram showing an internal configuration according to the second embodiment of the electronic bookkeeping machine shown in FIG. FIG. 20 is a flowchart showing the processing procedure of the linkage processing of slip item data between the electronic bookkeeping machine and the billing system terminal.

  Hereinafter, preferred embodiments of a customer guidance system and a customer guidance method according to the present invention will be described in detail with reference to the accompanying drawings.

  First, an overview of processing related to slip printing in the electronic bookkeeping machine 30 according to the first embodiment will be described. FIG. 1 is an explanatory diagram for explaining an overview of processing related to slip printing in the electronic bookkeeping machine 30 according to the first embodiment.

  The customer who has visited the store is appropriately guided according to the input contents by inputting the purpose of the store visit or the like with the reception device 10. Specifically, when it is necessary to create a voucher, it is guided to the electronic bookkeeping machine 30, and when it is not necessary to create a voucher, it is not guided to the electronic bookkeeping machine 30 and issued by the accepting machine 10. It receives the number tag with the received receipt number and waits to be called by the receipt number.

  The customer guided to the electronic bookkeeping machine 30 by the accepting machine 10 creates a necessary slip in the electronic bookkeeping machine 30 according to the purpose of visiting the store. The electronic bookkeeping machine 30 makes the customer input for the purpose of visiting the store, and determines the necessary slip type based on the input content. When the necessary slip type is determined, an area for inputting the item of the slip and the value of the item is displayed on the screen to allow the customer to input the value of the item. When there are a plurality of items that the customer has to fill in the slip, the customer is requested to input all of the items.

  Further, when the electronic bookkeeping machine 30 accepts the input of all items of the slip, the electronic bookkeeping machine 30 prints the slip including the value of the input item, and the server 20 receives the input information of the slip item input by the customer. Send to. The server 20 stores the received data as slip item data. The electronic bookkeeping machine 30 confirms whether or not the customer has another store visit purpose. If there is a store visit purpose, the electronic bookkeeping machine 30 repeats the processing from the store visit purpose to slip printing.

  When the slips corresponding to all the purposes of visiting the store have been printed, the electronic bookkeeping machine 30 assigns a receipt number with the server 20 and issues a number tag with the numbered receipt number. The server 20 stores the numbered receipt number and input information of items of a plurality of slips in association with each other.

  In this way, the customer receives a plurality of slips and one number tag according to the purpose of visiting the store, is guided to the counter by being called by the reception number written on the number tag, and presents all slips to the counter. Thus, it is possible to receive a service according to the contents described in the slip.

  In this way, when it is necessary to create a plurality of slips depending on the customer's purpose of visiting the store, it is possible to continuously generate a plurality of slips, and after generating all the slips, Is associated with the receipt number, and a number tag with the receipt number is issued. In addition, by calling the reception numbers in the order in which the number tags are issued, the customers having the corresponding number tags are guided to the window. As a result, even when a customer who visits a financial institution or the like desires a plurality of transactions, the customer can be guided to the window smoothly and effectively.

  Next, the system configuration of the customer guidance system according to the first embodiment will be described. FIG. 2 is a diagram illustrating a system configuration of the customer guidance system according to the first embodiment. The customer guidance system includes a reception device 10, an electronic bookkeeping machine 30 that performs a slip creation process, a window terminal 40 that can confirm and correct the contents of the slip created by the electronic bookkeeping machine 30, and a window terminal 40. Printer 94 that prints the slip corrected in step 1, a teller monitor 91 for performing a call operation to the customer's window, etc., and a number call for displaying a customer's reception number that is called by the operation of the teller monitor 91 and outputting a call voice The apparatus 92, the office monitor 90 and the lobby terminal 93 that output the customer visit status, and the server 20 that performs data communication with these apparatuses and performs data cooperation and processing cooperation. In the first embodiment, the window terminal 40 and the teller monitor 91 are separate devices, but an integrated apparatus having both functions of the window terminal 40 and the teller monitor 91 may be used.

  The number of electronic bookkeeping machines 30 is determined according to the scale of the store, and one or more electronic bookkeeping machines 30 are installed. The teller monitor 91 and the window terminal 40 are installed at each window, and the customer is guided to the window by operating the teller monitor 91 installed at each window. The number calling device 92 is installed in a number corresponding to the type of window. In addition, the reception machine 10 and the electronic bookkeeping machine 30 are installed in a customer zone that is a customer movement range. The lobby terminal 93 is also located in the customer zone because it is owned by a lobby man who handles customers in the customer zone. The window terminal 40, the executive seat monitor 90, the teller monitor 91, the number calling device 92, and the printer 94 are installed in a staff zone that is a movement range of employees of the financial institution. The number calling device 92 may be installed in the customer zone.

  The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, and a card reader 13. When the customer visits the store, the customer first receives a visit using the apparatus. Specifically, the customer selects a store visit purpose displayed on the display operation unit 11. The accepting machine 10 determines the type of window corresponding to the purpose of visiting the store and whether or not a slip needs to be created based on the purpose of visiting the store entered by the customer. When it is determined that the voucher preparation is unnecessary, the reception machine 10 assigns a reception number corresponding to the type of the window corresponding to the purpose of visiting the store, and issues a number tag on which the reception number is printed from the number tag printing unit 12. To do. In addition, when it is determined that the voucher needs to be created, the accepting machine 10 performs guidance to the electronic bookkeeping machine 30 without issuing a number tag.

  Further, when the reception device 10 reads the financial card with the card reader 13, the reception device 10 notifies the server 20 of information specifying the individual read from the card, and obtains customer information of the customer from the server 20. If the accepting machine 10 determines that the customer is an important customer from the customer information, the accepting machine 10 notifies the server 20 that the important customer has visited. The server 20 that has received the notice of the important customer visit notifies the executive monitor 90 of the important customer visit.

  The electronic bookkeeping machine 30 is created by a card reader 33 for reading a financial card, a passbook MS reader 34 for reading a magnetic tape attached to a passbook, an image scanner 35 for reading an image of a form brought by a customer, and the electronic bookkeeping machine 30. It is connected to a printer 36 for printing the slip. The electronic bookkeeping machine 30 has a function for a customer guided from the receiving machine 10 to create a slip.

  The electronic bookkeeping machine 30 determines a slip to be created by the customer's operation, displays the items of the slip in order on the screen, and allows the customer to input. Then, slip item data 38d (not shown) is generated from the input contents for each item. The electronic bookkeeping machine 30 transmits the generated slip item data 38 d to the server 20 and registers the slip item data 24 d in the server 20.

  In addition, the electronic bookkeeping machine 30 not only inputs slip items from the screen, but also reads the information of the financial card by the card reader 33 or reads the magnetic stripe of the bankbook by the bankbook MS reader 34. Can be reflected in the corresponding item of the slip item data 38d. The slip item data 38d is generated by reading a payment form such as a tax or a public fee brought by the customer by the image scanner 35 to generate a form image and character-recognizing information such as a payment amount included in the generated form image. It can also be reflected in

  In addition, the electronic bookkeeping machine 30 uses the input slip item data 38d to print a slip on which information on the slip item data 38d is written by the printer 36. In addition, when the printing of the slip is completed, the electronic bookkeeping machine 30 assigns a receipt number at the server 20 and issues a number tag on which the receipt number is printed. In the first embodiment, the slip and the number tag are output separately. However, when the slip is created by printing the contents printed on the number tag such as the reception number on the slip, the number is printed. It is good also as what does not issue a bill.

  The window terminal 40 can confirm and correct the contents of the slip created by the electronic bookkeeping machine 30 at the window. Specifically, the electronic bookkeeping machine 30 reads the slip item data 24d registered in the server 20 at the time of creating the slip, corrects the content of the read slip item data 24d, and prints the slip with the corrected content from the printer 94. By creating a voucher with the contents of the item corrected.

  The server 20 manages customer data 24a, receipt number status data 24b, slip item data 24d, and the like. The customer data 24a is customer information managed by a financial institution. When a search request specifying key information for identifying an individual such as a store number, a subject, and an account number is received from the receiving machine 10 or the electronic bookkeeping machine 30, the customer data 24a It has a function of searching for and responding to corresponding customer information. The receipt number status data 24b stores a receipt number that is numbered when a number tag is issued by the accepting machine 10 or the electronic bookkeeping machine 30 and its state. The slip item data 24d records input information of slip items created by the electronic bookkeeping machine 30.

  In addition, the server 20 informs the executive monitor 90 of important customers' visits, or if the reception machine 10 or the electronic bookkeeping machine 30 is in a state where reception is required, the lobby terminal owned by the lobby man in the customer zone. 93 is notified of the information.

  Next, an internal configuration according to the first embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 3 is a block diagram illustrating the internal configuration of the receiving machine 10 according to the first embodiment. The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, a card reader 13, a communication unit 14, a storage unit 15, and a control unit 16.

  The display operation unit 11 is a touch panel display device or the like. The display operation unit 11 displays buttons and the like that allow the customer to select and input the purpose of visiting the store, and accepts selection input of the buttons. The number tag printing unit 12 is an output unit that prints a number tag on which information such as a reception number is described. The card reader 13 is an input unit that reads information on a card such as a financial card. The communication unit 14 is an interface unit for performing data communication with the server 20 via a communication network such as a LAN (Local Area Network).

  The storage unit 15 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 15 includes customer data 15a and customer guidance condition data 15b. The customer data 15a designates information (for example, a store number, a subject, and an account number) that identifies an individual acquired by inserting a financial card into the card reader 13, and searches the customer data 24a that the server 20 has. Information related to the customer. The customer guidance condition data 15b is a parameter that defines a condition for determining how to guide the customer after receiving the customer visit at the reception device 10 and the destination of the guidance.

  The control unit 16 is a control unit that controls the entire receiving machine 10, and includes a customer data management unit 16a, a reception processing unit 16b, a customer guidance determination unit 16c, and a number tag issuing unit 16d. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  When a financial card is inserted into the card reader 13, the customer data management unit 16 a designates information that can identify an individual read from the card and makes a search request to the server 20. The customer information corresponding to the financial card is obtained from 24a and registered in the customer data 15a.

  The reception processing unit 16b is a processing unit that performs customer reception processing. The reception processing unit 16b displays the button on the display operation unit 11 for the customer to select and input the store visit purpose, and obtains the store visit purpose by detecting the operation on the button displayed on the screen. The reception processing unit 16b also determines the type of the destination window determined by the customer guidance determination unit 16c, the necessity of guidance to the electronic bookkeeping machine 30, and the type of the electronic bookkeeping machine 30 when guiding to the electronic bookkeeping machine 30. When the guidance to the electronic bookkeeping machine 30 is not performed according to the determination result, the number tag is issued from the number tag printing unit 12 by requesting the number tag issuing unit 16d. When guidance to the electronic bookkeeping machine 30 is performed, the display operation unit 11 displays the guidance of the electronic bookkeeping machine 30 and the like. In addition, the reception processing unit 16b confirms the contents of the customer data 15a and determines whether or not the customer is an important customer. If the customer is an important customer, the server 20 indicates that the important customer has visited the store. Make a notification.

  The customer guidance determination unit 16c uses the customer guidance condition data 15b, the customer visit purpose entered at the display operation unit 11, the visit time, and the staying status of the electronic bookkeeping machine 30, and the type of window for guiding the customer. The necessity of guidance to the electronic bookkeeping machine 30 and the type of the electronic bookkeeping machine 30 when guiding to the electronic bookkeeping machine 30 are determined.

  The number tag issuing unit 16d requests the server 20 to number the reception number corresponding to the type of the guidance destination window determined by the customer guidance determination unit 16c, and the number tag on which the numbered reception number is described. Is printed by the number tag printing unit 12.

  Next, a data configuration according to the first embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 4 is an explanatory diagram for explaining a data configuration according to the first embodiment of the accepting device 10.

  The customer data 15a includes information such as a store number, a subject code, an account number, a customer number, a customer classification, a customer name, a telephone number, a date of birth, and an address. In the example of the customer data 15a in FIG. ”, The subject code is“ 01 ”, the account number is“ 1234567 ”, the customer number is“ 01234456789 ”, the customer classification is“ VIP ”, the customer name is“ Ichiro Tanaka ”, The telephone number is “03-1234-5678”, and the date of birth is “1985/4/15”.

  The customer guidance condition data 15b includes information indicating the correspondence between the purpose of visiting the store and the type of window (window for each purpose), and information indicating the relationship between the purpose of visiting the store and the necessity of guidance to the electronic bookkeeping machine 30 (electronic for each purpose). Information indicating the correspondence between the time zone and the necessity of guidance to the electronic bookkeeping machine 30 (guidance necessity of guidance to the electronic bookkeeping device by time zone) and guidance to the electronic bookkeeping machine 30 In this case, there is a condition for determining the type of the electronic bookkeeping machine 30 (electronic bookkeeping machine type determination condition).

  In the example of the customer guidance condition data 15b shown in FIG. 4, the purpose-specific window is “high counter” when the purpose of visiting the store is payment, and is guided when the purpose of visiting the store is withdrawal. The type of window to be visited is “High Counter”, the type of window to be guided when the purpose of visiting the store is transfer, the type of window to be guided is “High Counter”, and the type of window to be guided when the purpose of visiting the store is payment of public tax If the purpose of visiting the store is various notifications, the type of window to be guided is “low counter”. If the purpose of visiting is a loan, the type of window to be guided is “low counter”. Show.

  In addition, if the purpose of visiting the store is to receive money, the guide to the electronic bookkeeping machine by purpose is “guide to the electronic bookkeeping machine”, and if the purpose of visiting the store is to withdraw, “guide to the electronic bookkeeping machine”. If the purpose of visiting the store is a transfer, it is `` Guided to an electronic bookkeeping machine ''. In this case, “Do not guide to electronic bookkeeping machine” is indicated, and when the purpose of visiting the store is a loan, this indicates that “Do not guide to electronic bookkeeping machine”.

  Further, the necessity of guidance to the electronic bookkeeping machine by time zone is “Do not lead to the electronic bookkeeping machine” in the time zone of 09: 0 to 11:00, and the time zone of 11:00 to 14:00 is “electronic This indicates that the time zone from 14:00 to 15:00 is “guide to the electronic bookkeeping machine”. The electronic bookkeeping machine type determination condition indicates that the user is guided to the “sitting type” electronic bookkeeping machine 30 when the age is 60 years or older.

  Next, an internal configuration according to the first embodiment of the server 20 illustrated in FIG. 2 will be described. FIG. 5 is a block diagram illustrating the internal configuration of the server 20 according to the first embodiment. The server 20 is connected to the input unit 21 and the display unit 22. The input unit 21 is a keyboard, a mouse, or the like, and the display unit 22 is a display device such as a liquid crystal panel.

  The server 20 includes a communication unit 23, a storage unit 24, and a control unit 25. The communication unit 23 is an interface unit for performing data communication with the accepting device 10, the electronic bookkeeping device 30, the office monitor 90, the teller monitor 91, the number calling device 92, and the lobby terminal 93 via a communication network such as a LAN.

  The storage unit 24 is a storage device including a hard disk device, a nonvolatile memory, and the like. The storage unit 24 includes customer data 24a, receipt number status data 24b, customer stay status data 24c, and slip item data 24d.

  The customer data 24a stores information on customers managed at financial institutions obtained at a predetermined timing, and includes customer attributes and account information of the customers. The receipt number status data 24b is data generated by a receipt number numbering request from the accepting device 10 or the electronic bookkeeping machine 30 at the time of issuing a number tag. It has information such as the customer waiting status of the receipt number, and is updated by notification from the accepting machine 10, the electronic bookkeeping machine 30, and the teller monitor 91, and holds the latest state. The customer staying status data 24c includes information on the number of customers who visit the store and the number of waiting people for each type of window. The slip item data 24 d includes information on slips created by all the electronic bookkeeping machines 30. The slip item data 24d is obtained by associating input information of a slip item created by the electronic bookkeeping machine 30 with a receipt number.

  The control unit 25 is a control unit that controls the entire server 20, and includes a customer data search unit 25a, a reception number management unit 25b, a clerk notification unit 25c, a slip data management unit 25d, a call processing unit 25e, and a forced call processing unit 25f. Have Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  When the customer data search unit 25a receives a search request by specifying information (for example, a store number, a subject code, and an account number) that specifies a customer from the accepting device 10 or the electronic bookkeeping machine 30, the customer data searching unit 25a searches and responds to the customer data 24a. Return customer information.

  The receipt number management unit 25b assigns a new receipt number in response to a receipt number numbering request from the accepting device 10 or the electronic bookkeeping machine 30, and additionally registers a record in the receipt number status data 24b. In addition, when the reception number management unit 25b receives a window guidance request for requesting the customer from the teller monitor 91 to the window, and directs the customer to the waiting customer window, the reception number status data The state of the reception number corresponding to the customer stored in 24b is updated to the processing state, and the state of the reception number that has been in the processing state at that window is updated to processed.

  The clerk notification unit 25c notifies a message to the executive seat monitor 90, the lobby terminal 93, and the like. Specifically, when the reception machine 10 or the electronic bookkeeping machine 30 recognizes an important customer visit, when the reception machine 10 or the electronic bookkeeping machine 30 receives a notice of an important customer visit, the clerk notification unit 25c The seat monitor 90 is notified of a message that an important customer has visited the store. In addition, when providing instructions or information to a lobbyman who handles customers in the customer zone, the clerk notification unit 25c notifies a message to the lobby terminal 93 possessed by the lobbyman.

  The slip data management unit 25d manages data related to the slip created by the electronic bookkeeping machine 30. Specifically, when the slip data management unit 25d receives a registration request including input information of slip items created by the electronic bookkeeping machine 30, the slip data management unit 25d registers the received information in the slip item data 24d. When the slip data management unit 25d receives a search request including a receipt number, the slip data management unit 25d searches the slip item data 24d for data corresponding to the receipt number and returns it. If the slip data management unit 25d receives an update request including the reception number and the update contents of the input information of the slip item corresponding to the reception number, the data corresponding to the reception number of the slip data management unit 25d is received. Is updated with the specified update contents.

  When the call processing unit 25e receives a request for guidance from the teller monitor 91 to the customer's window including the type of window, the call processing unit 25e is data indicating that the reception number status data 24b is waiting for guidance to the specified window. The customer corresponding to the reception number with the earliest reception time is guided to the window. Specifically, the reception number is displayed on the display unit of the number calling device 92, and the reception number, the number of the guidance destination window, and the like are output by voice in the voice output unit of the number calling device 92.

  When the request for guidance to the customer's window including the type of window is received from the teller monitor 91, the forced call processing unit 25f is guided to the window of the type specified with reference to the reception number status data 24b. When it is determined that there is no customer waiting for the customer, the customer who is using the electronic bookkeeping machine 30 is guided to the window. Specifically, the process of creating slip data being operated on the electronic bookkeeping machine 30 is interrupted halfway, a number tag is issued, and the number of the guidance destination window is displayed on the screen of the electronic bookkeeping machine 30, The number corresponding to the number tag issued to the number calling device 92 is displayed and guided to the window.

  Next, a data configuration according to the first embodiment of the server 20 illustrated in FIG. 2 will be described. FIG. 6 is an explanatory diagram for explaining a data configuration according to the first embodiment of the server 20.

  The customer data 24a is data composed of zero, one, or a plurality of records having customer numbers, customer attribute information, and account information as record items. The customer number is a number that can uniquely identify the customer within the financial institution. The customer attribute information includes information such as customer classification, customer name, and telephone number. The account information is account information held by a customer corresponding to the customer number, and has a store number, a subject code, and an account number for each account. In the example of the customer data 24a in FIG. 6, the customer with the customer number “01234456789” has the customer classification “VIP”, the customer name “Ichiro Tanaka”, and the telephone number “03-1234-5678”. , The store number is “0005”, the subject code is “01”, and the account number is “1234567”.

  The reception number status data 24b includes a reception number, a purpose of visiting the store, a reception date, a reception time, a guidance destination window type, a state, a customer category, a store number, a subject code, and an account number as record items. Among these items, the receipt number is a key item. This receipt number is a number that is assigned when a number tag is issued, and is a number that can uniquely identify a customer who has visited the store. The purpose of visiting the store is coded data, “1” indicates that the purpose of visiting the store is payment, “2” indicates that the purpose of visiting the store is withdrawal, and “3” indicates that the purpose of visiting the store is money transfer. "4" indicates that the purpose of visiting the store is to pay tax public money, "5" indicates that the purpose of visiting the store is various notifications, and "6" indicates that the purpose of visiting the store is a loan. The reception date and reception time are the date and time when the number tag is issued. The destination window type is the type of the destination window determined according to the purpose of visiting the store. The status is data indicating the status of the customer with the number tag of the receipt number of the record, “1” waiting for the high counter, “2” being processed by the high counter, “3” waiting for the low counter, “4” indicates that processing is being performed by the low counter, and “9” indicates that processing has been completed. The customer classification is data written when the customer corresponding to the receipt number can be identified, and corresponds to the customer classification of the customer attribute information of the customer data 24a. The store number, subject code, and account number are information written when a financial card or passbook MS is read by the reception machine 10 or the electronic bookkeeping machine 30, and specify the individual of the customer who has the number tag of the reception number. Data used when acquiring customer information.

  In the example of the reception number status data 24b in FIG. 6, the customer who has the number tag of the reception number “090” has “3” indicating that the purpose of use is transfer, and the reception date is “2013/4/10”. The reception time is “12:30”, the guidance window type is “1” indicating a high counter, the status is “1” indicating high counter waiting, the customer classification is “VIP”, and the store number is It includes a record indicating that the account has “0005”, the subject code is “01”, and the account number is “1234567”. In addition, the customer who has the number tag of the reception number “510” has the usage purpose “5” indicating various notifications, the reception date is “2013/4/10”, and the reception time is “12:40”. Yes, the destination window type is “2” indicating a low counter, the status is “4” indicating that processing is being performed by the low counter, the customer classification is unknown, and the account information of the customer is also unknown. A record indicating that

  The customer retention status data 24c includes the waiting number of the electronic bookkeeping machine 30, the number of people being processed and the number of people processed, the number of people waiting for the high counter, the number of people being processed and the number of people processed, the number of people waiting for the low counter, Has the number of people and the number of processed people. In the example of the customer retention status data 24c in FIG. 6, the waiting number of the electronic bookkeeping machine 30 is “0”, the number of persons being processed is “3”, and the number of processed persons is “95”. The number of people waiting for the high counter is “3”, the number of people being processed is “2”, the number of people who have been processed is “90”, and the number of people waiting for the low counter is “2”. , The number of persons being processed is “2” and the number of persons already processed is “25”.

  The slip item data 24d includes a reception number, a reception branch number, a slip ID, and item information as record items, and uses the reception number and the reception branch number as key items. The receipt number corresponds to the receipt number of the receipt number status data 24b, and the slip item data 24d stores the item data of the slip created by the customer with the number tag of the receipt number on the electronic bookkeeping machine 30. Yes. In addition, if the transaction can be processed at the same type of window, it is also possible to request a plurality of transactions with a single number tag, in which case a plurality of slips are required for one receipt number. . The reception branch number is assigned when a plurality of transactions are requested at the same type of window, and a plurality of reception branch numbers are assigned to one reception number. The slip ID is identification information indicating the type of slip, and the item information is input information of a slip item indicated by the slip ID, and includes an item identification number and input information for each slip item.

  The example of the slip item data 24d in FIG. 6 is data relating to one of the slips created by the customer having the number tag of the reception number “090”, and the slip ID “01” has the slip ID “5”. ", The input information of the item corresponding to the item identification number" 1 "of the slip is" 56,000 ", and the input information of the item corresponding to the item identification number" 2 "is" Tanakawa Ichiro " Indicates that a record indicating is included.

  Next, the processing procedure of the number tag issuing process and the customer guidance process in the accepting machine 10 shown in FIG. 2 will be described. FIG. 7 is a flowchart showing a processing procedure of the number tag issuing process and the customer guidance process in the accepting machine 10 shown in FIG.

  First, the card reader 13 determines whether or not the financial card is read, and if the financial card is read (step S101; Yes), the customer data management unit 16a can specify the individual acquired from the read card. By designating information and making a search request to the server 20, the customer information corresponding to the financial card is obtained from the customer data 24a of the server 20 and registered in the customer data 15a (step S102). If the financial card has not been read (step S101; No), step S102 is skipped and the process proceeds to step S103.

  Next, it is determined whether or not an input for the purpose of visiting the store has been performed by the display operation unit 11 (step 103). If no input for the purpose of visiting the store has been performed (step S103; No), the process returns to step S101. . If the visit purpose has been input (step S103; Yes), the customer guidance determination unit 16c determines the type of the destination window from the store visit purpose and the customer guidance condition data 15b (step S104).

  Further, the customer guidance determination unit 16c determines whether or not guidance to the electronic bookkeeping machine 30 is to be performed from the purpose of visiting the store, the time, and the customer guidance condition data 15b (step S105). If it is determined in step S105 that guidance to the electronic bookkeeping machine 30 is to be performed (step S106; Yes), the customer guidance determination unit 16c notifies the server 20 of the type of window and the status of the electronic bookkeeping machine 30 determined in step S104. When inquiring (step S107), if the number of people waiting at the counter is zero and the number of people using the electronic bookkeeping machine 30 is also zero (step S108; Yes), it is determined that no guidance to the electronic bookkeeping machine 30 is performed. (Step S109).

  If it is determined in step S109 that guidance to the electronic bookkeeping machine 30 is not performed, the number tag issuing unit 16d makes a request for numbering of the reception number to the server 20 and associates the number with the numbered reception number. If the type of window to be contacted or the financial card has been read, the customer category, information relating to the read financial card, etc. are registered in the server 20 (step S110). Subsequently, the number tag issuing unit 16d issues a number tag on which the reception number assigned in step 110 is described from the number tag printing unit 12 (step S111), and ends the process.

  If the server 20 is inquired about the status of the window and the electronic bookkeeping machine 30 in step S107, the number of people waiting at the window is not zero or the number of people using the electronic bookkeeping machine 30 is not zero (step S108; No). ), The customer guidance determination unit 16c determines to perform guidance to the electronic bookkeeping machine 30 (step S112).

  If it is determined in step S112 that guidance to the electronic bookkeeping machine 30 is to be performed, the customer guidance determination unit 16c determines whether customer information is obtained from the server 20 by reading the financial card ( Step S113). As a result, when customer information is obtained from the server 20 by reading the financial card (step S113; Yes), guidance is provided from the customer data 15a that is customer information obtained from the server 20 and the customer guidance condition data 15b. The type of the electronic bookkeeping machine 30 to be determined is determined (step S114). If the type of the electronic bookkeeping machine 30 can be determined in the determination of the type of the electronic bookkeeping machine 30 in Step S114 (Step S115; Yes), the customer guidance determination unit 16c determines the type of the electronic bookkeeping machine 30 to guide with the determined content. After determining the type (step S116), the reception processing unit 16b displays a guidance message including the fact that the electronic bookkeeping machine 30 has to create a slip and the type of the determined electronic bookkeeping machine 30 as the guidance destination. The information is displayed on the unit 11 (step S117), and the process is terminated.

  Further, when customer information is not obtained from the server 20 (step S113; No), or when the type of the electronic bookkeeping machine 30 cannot be determined in the determination of the type of the electronic bookkeeping machine 30 in step S114 (step S115; No). ), The customer guidance determination unit 16c displays a screen for selecting the type of the electronic bookkeeping machine 30 on the display operation unit 11, and determines the type of the electronic bookkeeping machine 30 as the guidance destination based on the customer input ( Step S118). If the type of the electronic bookkeeping machine 30 to be guided is determined in step S118, the process proceeds to step S117.

  If it is determined in step S105 that guidance to the electronic bookkeeping machine 30 is not to be made (step S106; No), the customer guidance determination unit 16c informs the server 20 of the status of waiting for the type of window determined in step S104. When the inquiry is made (step S119) and the waiting time is expected to be greater than or equal to the predetermined value (step S120; Yes), the lobby terminal 93 possessed by the lobbyman who is serving the customer in the customer zone via the server 20 is contacted. Then, a notification that the waiting time of the customer who is accepting at the accepting machine 10 is likely to be long is given (step S121), and the process proceeds to step S109. The lobby man who has received the message at the lobby terminal 93 informs the customer that the waiting time is likely to be longer by receiving the information, or the tablet type that can be used for the waiting time depending on the customer's request. It is possible to pass an electronic bookkeeping machine. The tablet-type electronic bookkeeping machine stores, for example, format data of documents created at the time of various delivery operations and loan consultations, and these documents can be created in advance. If the waiting time is expected to be less than the predetermined value (step S120; No), the process proceeds to step S109.

  Next, an internal configuration according to the first embodiment of the electronic bookkeeping machine 30 illustrated in FIG. 2 will be described. FIG. 8 is a block diagram illustrating an internal configuration according to the first embodiment of the electronic bookkeeping machine 30. The electronic bookkeeping machine 30 is created by a card reader 33 for reading a financial card, a passbook MS reader 34 for reading a magnetic tape attached to a passbook, an image scanner 35 for reading an image of a form brought by a customer, and the electronic bookkeeping machine 30. It is connected to a printer 36 for printing the slip and a number tag printer 37 for issuing a number tag. In the first embodiment, the slip is printed by the printer 36 and the number tag is printed by the number tag printer 37. However, the slip and the number tag may be printed by the printer 36. Alternatively, the number tag may not be printed by printing the slip including the contents printed on the number tag.

  The electronic bookkeeping machine 30 includes a display operation unit 31, a communication unit 32, a storage unit 38, and a control unit 39. The display operation unit 31 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives operation inputs. The communication unit 32 is an interface unit for performing data communication with the server 20 via a communication network such as a LAN.

  The storage unit 38 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 38 includes customer data 38a, slip image template data 38b, slip determination parameter 38c, slip item data 38d, composite slip image data 38e, form recognition parameter 38f, OCR recognition result data 38g, and form slip linkage parameter 38h.

  The customer data 38a is obtained by searching the customer data 24a possessed by the server 20 with information (for example, store number, subject and account number) specifying an individual obtained by inserting a financial card into the card reader 33, etc. Information related to customers.

  The slip image template data 38b exists for the number of types of all the slips to be created by the electronic bookkeeping machine 30, and items for identifying the slip image data, the position of the item on the slip, and the item for each slip type. And an identification number. The slip determination parameter 38c is data defining the correspondence between the customer's purpose of visiting the store and the type of slip.

  The slip item data 38d is input information of slip items input by the customer using the display operation unit 31 or the like. The combined slip image data 38e is image data in which the slip image template data 38b and the slip item data 38d are used and the input value of the slip item input by the customer is combined with the unfilled slip image.

  The form recognition parameter 38f is a parameter for recognizing characters from the form image read by the image scanner 35. The form recognition data is associated with the form ID which is identification information of the form, and character recognition is performed for each form ID. It has information such as the position of the item to be performed. The OCR recognition result data 38g stores the result of character recognition using the form recognition parameter 38f when the form image is acquired by the image scanner 35.

  The form slip linkage parameter 38h is data that defines the correspondence between the form brought by the customer and the slip that must be created. The form slip linkage parameter 38h also includes information such as a fee for executing a transaction on the form.

  The control unit 39 is a control unit that controls the entire electronic bookkeeping machine 30, and includes a customer data management unit 39a, a slip item data generation unit 39b, a slip print processing unit 39c, a slip item data transmission unit 39d, and a number tag issue processing unit. 39e, a form image processing unit 39f, a fee calculation unit 39g, and a forced call processing unit 39h. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  When the financial card is inserted into the card reader 33 or the magnetic stripe of the passbook is read by the passbook MS reader 34, the customer data management unit 39a (for example, information acquired from the financial card or the magnetic stripe of the passbook (for example, By making a search request to the server 20 by specifying a store number, a subject code, and an account number, customer information related to the customer who has visited the store is obtained from the customer data 24a of the server 20, and stored in the customer data 38a.

  The slip item data generation unit 39 b uses the display operation unit 31 to input the customer's purpose of visiting the store, determines the type of the corresponding slip, and causes the display operation unit 31 to input the determined slip item. Thus, the slip item data 38d is generated. The slip print processing unit 39c generates composite slip image data 38e from the slip image template data 38b and the slip item data 38d, and creates the slip by printing the generated composite slip image data 38e with the printer 36. The slip item data transmission unit 39d transmits the slip item data 38d to the server 20 after the slip printing by the slip print processing unit 39c.

  The number tag issuance processing unit 39e assigns a receipt number by requesting the server 20 after completing the creation of all the slips and the transmission processing of all the slip item data 38d to the server 20, and describes the receipt number. The issued number tag is issued by the number tag printer 37. Even in the case where a plurality of slips are created, only one receipt number is assigned and one number tag describing the receipt number is issued.

  The form image processing unit 39f acquires the image of the form brought in by the customer by the image scanner 35, determines the type of the corresponding form from the acquired form image, and recognizes the character from the form image, and inputs information of the form item. Used to generate The fee calculation unit 39g performs calculation processing of fees and arrears in transactions such as transfer, tax payment, and utility payment, and notifies the customer by displaying on the display operation unit 31 or the like.

  If the forced call processing unit 39h receives a call to the counter during the operation of the electronic bookkeeping machine 30 based on the instruction from the server 20, the content of the operation is stored in the server 20 and the reception number is assigned. Then, a number tag is issued, and guidance to the window is performed by displaying a message on the display operation unit 11.

  Next, a data configuration according to the first embodiment of the electronic bookkeeping machine 30 illustrated in FIG. 2 will be described. FIG. 9 is an explanatory diagram for explaining a data configuration according to the first embodiment of the electronic bookkeeping machine 30.

  The slip image template data 38b is data having a slip ID indicating the type of slip, slip item information, and image data of the slip corresponding to the slip ID as record items, and using the slip ID as key data. . The slip item information is composed of position information of the item and an item identification ID for identifying the item for each item to be entered by the customer on the slip. In the example of the slip image template data 38b in FIG. 9, the item identification ID of the first item of the slip associated with the slip ID “003” is “020”, and the item identification ID of the second item is “030”. ”Is included.

  The slip determination parameter 38c is data composed of a plurality of records having a slip ID indicating the purpose of visiting the store and the type of slip to be created corresponding thereto as a record item. In the example of the slip determination parameter 38c in FIG. 9, the slip ID is “001” when the purpose of visit is “payment”, and the slip ID is “002” when the purpose of visit is “withdrawal”. When the purpose of visiting the store is “transfer”, a slip with a slip ID “003” must be created, and when the purpose of visiting the store is “payment of public taxes”, a slip with a slip ID “004” must be created. Show.

  The slip item data 38d is data having the slip ID determined by the purpose of visiting the store etc. and the item information of the slip with the slip ID as record items. The slip item information includes, for each slip item corresponding to the slip ID, an item identification ID for identifying the item and input information input by the customer for the item ID. In the example of the slip item data 38d in FIG. 9, the item value of the item with the item identification ID “020” of the slip with the slip ID “004” is “Tanaichi Ichiro” and the item identification ID is “030”. It shows that the record whose item value is “52000” is included.

  The form recognition parameter 38f has a form ID that identifies the type of form, feature data of the form, and recognition item information that is information of the character recognition target item on the form as record items. This is the key data. The recognition item information includes the position information of the item to be recognized on the form and the item identification ID for identifying the item. In the example of the form recognition parameter 38f in FIG. 9, the form having the form ID “0100” includes a record in which the recognition item includes an item identification “020” and an item identification “030”. It shows that it has.

  The OCR recognition result data 38g is data obtained as a result of character recognition from the form image, and is data having an item identification ID which is identification information of the recognized item and an OCR recognition result of the item of the item identification ID as record items. is there. In the example of the OCR recognition result data 38g in FIG. 9, the OCR recognition result of the item with the item identification ID “020” is “Tanaka Ichiro”, and the OCR recognition result of the item with the item identification ID “030” is “ 52000 "is included.

  The form slip linkage parameter 38h has a form ID for identifying the form, a slip ID indicating the type of slip, a fee for executing transaction processing for the form, and arrears as record items, and the form ID is a key. This is data composed of zero, one, or a plurality of records. In the example of the form slip linkage parameter 38h in FIG. 9, it is necessary to create a slip with a slip ID “004” in order to make a transaction with a slip ID “0100”. It shows that it has a record indicating that there is no late charge.

  Next, screen display contents and screen transitions when creating a payout transaction slip of the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 10 is an explanatory diagram for explaining screen display contents and screen transitions when creating a payout transaction slip of the electronic bookkeeping machine 30.

  FIG. 10 (1) shows an initial screen of the electronic bookkeeping machine 30. In the upper half of the screen, there is an area prepared for handwritten input of store visits using a touch pen. In addition, buttons for the purpose of visiting the store are arranged in the lower half of the screen, and the purpose of visiting the store can be specified by operating the corresponding buttons. In the screen of (1), when the “withdrawal” button is pressed from the store purpose button arranged in the lower half of the screen, the screen changes to the screen shown in (2).

  When the magnetic stripe of the passbook is read by the passbook MS reader 34 according to the guidance message “Please read the card or passbook” on the screen of (2) in FIG. 10, the process proceeds to (3).

  The screen of (3) in FIG. 10 is a screen for designating the withdrawal amount, and the withdrawal amount can be input using the amount designation button displayed on the right side of the screen. When the operation is performed in the order of “5”, “10,000”, and “yen”, all the input items necessary for “drawer” are confirmed, and the confirmation screen of (4) is displayed.

  In the screen of (4) in FIG. 10, the request date reflects the current date, the store name, subject, and account number reflect the contents read from the magnetic stripe of the bankbook, and the withdrawal amount is entered on the screen of (3) The name is reflected from the customer data 38a acquired from the server 20 by designating the store number, subject code and account number read from the magnetic stripe of the bankbook.

  In addition, a button for confirming the content displayed in (4) is arranged at the bottom of the screen of (4) in FIG. 10, and there is no other transaction that you want to carry out without error in the content The “Confirm” button is pressed, and if there is another transaction to be executed without error, the “Next transaction” button is pressed. When the “Confirm” button is pressed, the slip with the content displayed on the screen (4) is printed by the printer 36 and the number tag is issued by the number tag printer 37. When the “next transaction” button is pressed, the slip having the contents displayed on the screen (4) is printed by the printer 36, and the screen returns to the screen (1). In the first embodiment, the slips are sequentially printed when the “next transaction” button is pressed. However, all slips are displayed when the “confirm” button indicating completion of input of all slip items is pressed. It is good also as what prints collectively. If there is an error in the content displayed on the screen of (4), the item name of the displayed item can be touched to return to the input screen for that item.

  As shown in FIG. 10, an item can be input not only by operating a button displayed on the screen but also by reading a magnetic tape of a bankbook. Similarly, by inserting the financial card into the card reader 33, the image scanner 35 collects data read from the financial card and tax and utility bill payments, and recognizes the contents described in the form as characters. It is also possible to input items using the data obtained by this.

  Next, the screen display contents and screen transition when creating the slip of the transfer transaction of the electronic bookkeeping machine 30 shown in FIG. FIG. 11 is an explanatory diagram for explaining screen display contents and screen transition when creating a transfer transaction slip of the electronic bookkeeping machine 30.

  In the screen for inputting the purpose of visiting the store in (1) of FIG. 11, in the state where “50,000 yen transfer” is written with the touch pen in the handwriting input area on the upper half of the screen, When the “end handwriting” button arranged next to the button is pressed, the handwritten character written in the handwriting input area is recognized, the purpose of visiting the store is “transfer”, and the transfer amount is “50”. , 000 "circle, the screen changes to (3). In addition, in the screen of (1), “search” arranged next to the handwriting input area in a state where various transactions and financial products are written by hand with a touch pen in the handwriting input area in the upper half of the screen. When the button is pressed, handwritten characters written in the handwriting input area can be recognized, and information related to the recognized various transactions and financial products can be searched.

  The screen of (3) in FIG. 11 is a screen for designating whether the funds for the transfer are paid in cash or withdrawn from the account, a “cash transfer” button for designating payment in cash, a bankbook There is a “Transfer via passbook / seal” button to specify that the payment is made by debiting from the account. When the “cash transfer” button for designating payment in cash on the screen of (3) is pressed, the screen changes to the screen of (4).

  The screen (4) in FIG. 11 is an input screen for the name of the client who makes the transfer, and a button corresponding to the name for inputting the name of the client is displayed on the screen. On the screen of (4), when the “TA”, “NA”, “F”, “”, “I”, “C”, “B”, “C” button and the button indicating the end of the item input are pressed, the requester This completes the kana name input process and transitions to the screen of (5).

  The screen of (5) in FIG. 11 is an input screen for the kanji name of the transfer client. In this example, an input area for handwriting is arranged. When handwriting is written in this handwriting input area using a touch pen and the “end handwriting” button is pressed, handwritten character recognition processing is performed, and the recognition result is stored as item data. Transit to the input screen.

  In this way, as shown in FIG. 11, items can be input by operating buttons displayed on the screen or by writing characters on the screen by handwriting with a touch pen. .

  Next, screen display contents and screen transitions when a tax or utility bill payment slip of the electronic bookkeeping machine 30 shown in FIG. 2 is created will be described. FIG. 12 is an explanatory diagram for explaining screen display contents and screen transitions when creating a slip of a transaction for payment of taxes or utilities for the electronic bookkeeping machine 30.

  In the screen for entering the store visit purpose in (1) in FIG. 12, when the “tax public money” button is pressed from the store visit purpose button arranged in the lower half of the screen, the screen changes to the screen shown in (2). . On the screen (2), a guidance message for reading a payment slip with a scanner is displayed. In accordance with this guidance message, when the payment slip brought is set in the image scanner 35 and the “scan start” button is pressed, the image of the payment slip set by the image scanner 35 is collected and the type of payment slip recognition processing is performed. If it is possible to recognize the type of payment slip, it is determined whether or not the payment slip is subject to handling. Recognizing and automatically associating with the corresponding slip item, the screen changes to (3).

  In the example of the screen (3) shown in FIG. 12, the input of all data necessary for creating a slip is completed as a result of character recognition from the form image collected by the image scanner 35. This indicates that the arrearage charge was calculated. Further, when processing related to a plurality of payment slips, a plurality of slips can be generated by performing operations related to the screens (1) to (3) for the number of payment slips. In addition, after performing the processing related to the screens (1) to (3) for a plurality of payment notices, the display operation unit 31 displays the total amount of the payment amount, the total amount of the fee amount, and the total amount of the late payment amount. To do.

  Further, when the type of payment slip cannot be recognized, it is determined that the payment slip is not subject to handling, and a message indicating that the bill is not subject to handling is displayed as shown in the screen of (4) of FIG. In addition, although the type of payment slip can be recognized, but it is determined that the payment slip is not subject to handling and there is information on the store handling the payment slip, the screen shown in (5) Display a message that the payment notice is not handled and information on the store where the payment is handled. By pressing the “map” button shown on the screen of (5), it is possible to display a map of the store handling the payment notice on the screen. In addition, if the type of payment slip can be recognized and the payment slip is determined not to be handled, but the payment slip can be handled by paying the predetermined fee, the predetermined fee is displayed on the screen of (5). If a message is displayed indicating that the payment can be handled if payment is made, and the customer understands that he / she will pay the prescribed fee by operating the customer, the contents of the payment slip will be recognized. The screen is automatically associated with the item and transitioned to the screen of (3).

  Next, the process procedure of the slip creation process in the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 13 is a flowchart showing the procedure of the slip creation process in the electronic bookkeeping machine 30.

  First, the slip item data generation unit 39b displays a screen for causing the display operation unit 31 to select a store visit purpose, and determines the type of slip corresponding to the store visit purpose based on the contents input on the screen (step S201). ). If a forced call request is received from the server 20 during the slip type determination process in step S201, the slip type determination process ends.

  Next, it is determined whether or not the forced call from the server 20 is accepted (step S202). If the forced call from the server 20 is not accepted (step S202; No), all of the determined slips are determined. It is determined whether the input information is determined (step S203). If there is an item for which input information has not yet been determined (step S203; No), an input screen for an undecided item is displayed for input, and the input content is stored in the slip item data 38d. (Step S204). If a request for forced call is received from the server 20 during the slip item input process in step 204, the slip item input process ends.

  Next, it is determined whether or not a forced call request is received from the server 20 (step S205). If the forced call from the server 20 is not received (step S205; No), the process returns to step S203. .

  When the input information of all items of the slip has been determined (step S203; Yes), the slip item data generation unit 39b displays the input information of the slip item input to the display operation unit 31. Then, the customer is made to perform a confirmation operation (step S206). If there is a problem with the input contents of the slip item on the screen displayed in step S206 and correction of the item is designated (step S207; No), the process proceeds to step S204.

  If an operation indicating that there is no problem in the input contents of the slip item is performed on the screen displayed in step S206 (step S207; Yes), the slip print processing unit 39c reads the slip image template data 38b and the slip. The composite slip image data 38e is generated using the information of the item data 38d (step S208), and the generated composite slip image data 38e is printed by the printer 36 (step S209). Next, the slip item data transmission unit 39d transmits the contents of the slip item data 38d to the server 20 (step S210).

  When an operation indicating that there is a transaction to be continuously input is performed on the confirmation screen for input contents of the slip item in step S206 (step S211; Yes), the process proceeds to step S201 and the slip of the next transaction is displayed. Perform the creation process. On the confirmation screen for the input contents of the slip item in step S206, if an operation indicating that there is no transaction to be continuously input is performed (step S211; No), the number tag issue processing unit 39e displays the server 20 The number tag with the receipt number obtained by requesting the receipt number is issued from the number tag printer 37 (step S212), and the process is terminated.

  If it is determined in step S205 that there is a forced call (step S205; Yes), the forced call processing unit 39h has a call to the window in the display operation unit 31. A message informing the user is displayed (step S213). In addition, the slip print processing unit 39c generates the composite slip image data 38e using the slip image template data 38b and the information of the slip item data 38d being created (step S214), and the generated composite slip image data 38e Printing is performed by the printer 36 (step S215). Next, the slip item data transmission unit 39d transmits the contents of the slip item data 38d being created to the server 20 (step S216), and proceeds to the number tag issuing process of step S212.

  If it is determined in step S202 that there is a forced call (step S202; Yes), the display operation unit 31 displays a message notifying that there is a call to the counter. (Step S217), the process proceeds to the number tag issuing process in Step S212.

  In the first embodiment, as described with reference to FIG. 13, when a plurality of slip items are input, the slip is printed every time input of one slip item is completed. The slips may be printed together when the entry of the slip items is completed.

  Next, a processing procedure for reflecting the character recognition result of the slip item based on the form image in the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 14 is a flowchart showing a processing procedure for reflecting the character recognition result of the slip item based on the form image in the electronic bookkeeping machine 30.

  First, the form image processing unit 39f acquires image data of the form with the image scanner 35 (step S301). Next, the form image processing unit 39f calculates the feature data of the form image acquired in step S301, and evaluates the similarity between the feature data and the form feature data registered in the form recognition parameter 38f. Thus, a form identification process for determining which form is registered in the form recognition parameter 38f is performed (step S302).

  If it is determined in the form identification process in step S302 that the form is one of the forms registered in the form recognition parameter 38f (step S303; Yes), whether or not the recognized form is a form to be handled is determined. A determination is made (step S304). If it is determined in this determination that the form is a handling target form (step S304; Yes), the form image processing unit 39f corresponds to the form according to the recognition item information corresponding to the form identified in step S302 of the form recognition parameter 38f. Character recognition processing for the upper item is performed (step S305). Further, the form image processing unit 39f stores the result recognized in the character recognition process in step S305 in the OCR recognition result data 38g (step S306).

  Next, the fee calculation unit 39g calculates a fee and a late fee from the form ID obtained in step S302 and the form slip linkage parameter 38h (step S307).

  Next, the slip item data generation unit 39b generates slip item data 38d by comparing the slip item information of the OCR recognition result data 38g and the slip image template data 38b and associating them with the item identification ID (step S308), the process is terminated.

  If it is determined in the form identification process in step S302 that the form from which the image has been collected is not any form registered in the form recognition parameter 38f (step S303; No), the form image processing unit 39f displays the form. A message indicating that the form is not subject to handling is displayed on the operation unit 31 (step S310), and the process ends. If it is determined that the form is not handled, but the form is not handled (step S304; No), the form image processing unit 39f causes the display operation unit 31 to exclude the form from being handled. A message to that effect and information on the store handling the form are displayed (step S309), and the process ends.

  In FIG. 14, the processing procedure for reflecting the character recognized by performing the character recognition process on the image data of the form collected by the image scanner 35 in the input information of the slip item has been described. The image to be collected is not limited to the form image. For example, name information can be acquired by collecting and recognizing characters by collecting images of a license and an insurance card. For example, if it is a transfer slip, it can be reflected in the item of client name. In addition, for example, when a credit card image is collected, it is possible to obtain information on the name in alphabet notation by character recognition, and the name in alphabet notation can be uniquely determined by kana conversion. For this reason, the kana name obtained by kana-converting the recognized alphabetic name can be reflected in the input information of the slip item.

  Next, an internal configuration according to the first embodiment of the window terminal 40 illustrated in FIG. 2 will be described. FIG. 15 is a block diagram illustrating an internal configuration according to the first embodiment of the window terminal 40 illustrated in FIG. 2. The window terminal 40 includes a display operation unit 41, a communication unit 42, a storage unit 43, and a control unit 44. The display operation unit 41 is a touch panel display device, and is an input / output unit that displays a screen including buttons and items to be input by a customer. The communication unit 42 is an interface unit for data communication with the server 20 and the printer 94 via a communication network such as a LAN. Further, the window terminal 40 is a device having a part of the functions of the electronic bookkeeping machine 30, and the components existing in the window terminal 40 are equivalent to the components included in the electronic bookkeeping machine 30. The description of the individual components will be omitted here mainly for the purpose of explaining the structural differences from the electronic bookkeeping machine 30.

  The window terminal 40 is not connected to the card reader 33, the passbook MS reader 34, the image scanner 35, and the number tag printer 37 that are connected to the electronic bookkeeping machine 30. Since these devices are not connected, the functions related to these devices and the storage unit 43 related to the functions are also degenerated. A printer that prints the created slip has a connection form that is different from that of the electronic bookkeeping machine 30 but is connected via a communication network such as a LAN.

  Regarding the storage unit 43, there is no data related to the character recognition processing associated with the image collection of the form existing in the electronic bookkeeping machine 30, but there is no customer data 43a, slip image template data 43b, slip determination parameter 43c, slip The item data 43d and the composite slip image data 43e correspond to the customer data 38a, the slip image template data 38b, the slip determination parameter 38c, the slip item data 38d, and the composite slip image data 38e of the electronic bookkeeping machine 30, respectively.

  The control unit 44 includes a customer data management unit 44a, a slip item data generation unit 44b, a slip print processing unit 44c, and a slip item data transmission unit 44d. The customer data management unit 39a and slip item data of the electronic bookkeeping machine 30, respectively. This corresponds to the generation unit 39b, the slip print processing unit 39c, and the slip item data transmission unit 39d.

  The slip item data generation unit 44b designates data specifying the created slip, such as a receipt number, acquires the generated data from the slip item data 24d of the server 20, and temporarily stores it in the internal slip item data 43d. The acquired slip item data 43d is displayed on the display operation unit 41, and the operation of the display operation unit 41 enables the customer to correct the input information of the slip item. When the correction of the slip item data 43d is completed, the slip print processing unit 39c prints a slip reflecting the correction contents from the printer 94. By installing the window terminal 40 having these functions at the window, the customer can correct the slip at the window.

  Next, a processing procedure for correcting the slip item data 24d in the window terminal 40 shown in FIG. 2 will be described. FIG. 16 is a flowchart showing a processing procedure of correction processing of the slip item data 24d in the window terminal 40.

  First, the slip item data generation unit 44b designates data for specifying the created slip such as a receipt number, acquires the generated data from the slip item data 24d of the server 20, and stores it in the slip item data 43d ( Step S401). In step S401, the data specified when acquiring data from the server 20 may be a name, an account number, an address, or the like, instead of a reception number. Next, the slip item data generation unit 44b displays the acquired slip item data 43d on the screen, accepts correction contents by a customer operation, and updates the slip item data 43d (step S402).

  If correction of other items is instructed by the customer's screen operation (step S403; Yes), the process returns to step 402. If it is instructed by the customer's screen operation that the other items are not modified (step S403; No), the slip print processing unit 44c uses the slip image template data 43b and the slip item data 43d to generate a composite slip. Image data 43e is generated (step S404), and the generated combined slip image data 43e is printed by the printer 94 (step S405).

  Finally, the slip item data transmission unit 44d updates the slip item data 24d of the server 20 by transmitting the updated content of the slip item data 43d to the server 20 (step S406), and ends the processing. .

  As described above, in the first embodiment, when it is necessary to generate a plurality of slips depending on the purpose of the customer's visit, the electronic bookkeeping machine 30 can continuously generate a plurality of slips. After the generation of the slip is completed, the generated plurality of slips are associated with the reception number and a number tag on which the reception number is written is issued. In addition, by operating the teller monitor 91 to guide the customer to the customer's window, the corresponding number tag is displayed by informing the number calling device 92 and the electronic bookkeeping machine 30 of the reception number to be called in the order in which the number tags are issued. Since it has constituted so that a customer who has may be guided to a window, even if it is a case where a customer desires a plurality of transactions, it can be guided to a window smoothly and effectively.

  In the first embodiment, the items of the slip corresponding to the purpose of visiting the store are input by the electronic bookkeeping machine 30 and the slip including the contents input by the printer 36 is printed. However, the present invention is not limited to this. The slip is not printed from the electronic bookkeeping machine 30 to the printer 36, and after confirming the contents at the window terminal 40 that has received the input information of the slip item inputted by the electronic bookkeeping machine 30, or as necessary. Printing may be performed by the printer 94 after correcting the received information.

  In the first embodiment, the slip item data 38d and 43d created by the electronic bookkeeping machine 30 or the window terminal 40 are combined with the slip image template data 38b and 43b and the combined slip image data 38e and 43e created from the printers 36 and 94. It was reflected in the item of the printed slip by printing. However, when executing the transaction described in the slip, the item described in the slip must be input at the billing system terminal 50 connected to the billing system host. Therefore, in the second embodiment, the slip item data 38d, 43d itself is delivered to the billing system terminal 50 without printing the slip item data 38d, 43d created by the electronic bookkeeping machine 30 or the window terminal 40 on the slip to be created. An example will be described in which the load on the bank staff operating the billing system terminal 50 can be further reduced.

  First, an outline of processing for linking the slip item data 24d created by the electronic bookkeeping machine 130 according to the second embodiment to the billing system terminal 50 will be described. FIG. 17 is an explanatory diagram for explaining an outline of processing for linking the slip item data 24d created by the electronic bookkeeping machine 130 according to the second embodiment to the billing system terminal 50.

  The customer first performs a reception process at the reception device 10 and waits for the number tag issued by the reception device 10 to be received and called by the counter if it is not guided to the electronic bookkeeping machine 130. If guided to the electronic bookkeeping machine 130, the electronic bookkeeping machine 130 is used to create a slip.

  In the second embodiment, the electronic bookkeeping machine 130 is a portable tablet terminal. Compared with the first embodiment, devices such as the card reader 33, the passbook MS reader 34, the image scanner 35, the printer 36, and the number tag printer 37 are not connected. Therefore, the slip item is input by using the display operation unit 31 of the electronic bookkeeping machine 30. Moreover, since these devices are tablet terminals not connected, they can be carried. In the second embodiment, the electronic bookkeeping machine 130 also serves as the window terminal 40 of the first embodiment.

  The customer guided to the electronic bookkeeping machine 130 uses the electronic bookkeeping machine 130 to input items of the slip determined for the purpose of visiting the store or the purpose of visiting the store, and registers the created data in the slip item data 24d of the server 20. . When the processing in the electronic bookkeeping machine 130 is completed, the customer waits for a call to the window.

  If called to the counter, in the first embodiment, the slip printed by the electronic bookkeeping machine 30 is submitted, but in the second embodiment, the slip item input information is acquired from the server 20, and the slip is acquired at the counter as necessary. The input information of the item is corrected, and the input information of the corrected slip item is converted into a QR code (registered trademark) and displayed on the display operation unit 31 of the electronic bookkeeping machine 130.

  The billing system terminal 50 reads the QR code displayed on the display operation unit 31 of the electronic bookkeeping machine 130 by the bar code reader 51 and automatically reflects the information on the slip item on the input items on the transaction screen of the billing system terminal 50. As a result, there is no need to input slip items printed on paper at the billing system terminal 50, and it is possible to improve the efficiency of the counter service related to the execution of billing transactions.

  Next, a system configuration of the customer guidance system according to the second embodiment will be described. FIG. 18 is a diagram illustrating a system configuration of the customer guidance system according to the second embodiment. The description of the same parts as those in the first embodiment will be omitted, and the parts that are different from the first embodiment will be mainly described.

  First, as compared with the electronic bookkeeping machine 30 of the first embodiment, the electronic bookkeeping machine 130 is not connected with devices such as a card reader 33, a passbook MS reader 34, an image scanner 35, a printer 36, and a number tag printer 37. Further, the electronic bookkeeping machine 130 can be carried and also functions as the window terminal 40 of the first embodiment, and thus belongs to both the customer zone and the employee zone.

  In addition, since the electronic ticket machine 130 is not connected to the number tag printer 37, when the entry of the slip item of the slip determined for the purpose of visiting the store or the purpose of visiting the store is finished, the electronic book register 130 is replaced with the issue of the number tag. The reception number is displayed on the screen 130, and the customer holds the electronic bookkeeping machine 130 until it is guided to the window. Further, when calling to the counter, in addition to guidance by the number calling device 92, a guidance message is displayed on the screen of the electronic bookkeeping machine 130, and guidance by voice from the electronic bookkeeping machine 130 is also performed.

  A billing system terminal 50 and a seal scanner 95 to which a barcode reader 51 is connected are added to the employee zone. The accounting terminal 50 is a device connected to an accounting host via a communication network such as a WAN. The bar code reader 51 connected to the billing system terminal 50 is a device that reads the QR code displayed on the screen of the electronic bookkeeping machine 130. The billing system terminal 50 reads the input information of the item of the customer's slip from the QR code, and automatically expands the input information of the slip item on the screen of the billing system terminal 50 for executing the transaction corresponding to the slip.

  The seal scanner 95 is a device that can directly read a seal stamp of a seal stamp from the seal stamp. In the first embodiment, since there is a slip output as paper, if necessary, the slip is stamped. However, in the second embodiment, since the slip is not printed as paper, verification of the seal is necessary. In the transaction, the seal stamp 95 is obtained by directly acquiring the seal image from the seal stamp without using paper.

  Next, an internal configuration according to the second embodiment of the electronic bookkeeping machine 130 illustrated in FIG. 18 will be described. FIG. 19 is a block diagram illustrating an internal configuration according to the second embodiment of the electronic bookkeeping machine 130. The same parts as those of the electronic bookkeeping machine 30 described in the first embodiment are denoted by the same reference numerals as those of the electronic bookkeeping machine 30 of the first embodiment, and the description of the same parts is omitted.

  Compared to the electronic bookkeeping machine 30 of the first embodiment, the electronic bookkeeping machine 130 is not connected to the card reader 33, the passbook MS reader 34, the image scanner 35, the printer 36, and the number tag printer 37. In the second embodiment, communication with the seal scanner 95 is newly performed via the communication unit 32. In the storage unit 38, there is no data relating to the character recognition process that accompanies the collection of the image of the form existing in the electronic bookkeeping machine 30. Further, the control unit 39 includes a slip print processing unit 39c related to the printing of the slip that was in the electronic bookkeeping machine 30 of the first embodiment, a number tag issue processing unit 39e related to the number tag issue from the number tag printer 37, and an image. There is no form image processing unit 39f and fee calculation unit 39g related to the image data collected by the scanner 35.

  On the other hand, a reception processing unit 139e, a call processing unit 139i, a seal verification unit 139j, and a QR code display unit 139k are added to the control unit 39 as compared with the electronic bookkeeping machine 30 of the first embodiment. .

  The reception processing unit 139e completes the input of all the slip items, and receives the number by receiving the request number after requesting the server 20 after the processing of transmitting the slip item data 38d to the server 20 is completed. Processing is performed. In addition, the reception processing unit 139e displays information including the reception number on the display operation unit 31 of the electronic bookkeeping machine 130 as an alternative to issuing the number tag. In the second embodiment, since the electronic bookkeeping machine 130 serves as a number tag, the customer guided to the electronic bookkeeping machine 130 holds the electronic bookkeeping machine 130 until the customer is led to the counter.

  When the call processing unit 139i receives a notification indicating a call of a customer holding the electronic bookkeeping machine 130 by a call operation of the teller monitor 91, the call processing unit 139i displays a message indicating that the call is being made and a window number of a guide destination. Information is displayed on the display / operation unit 31 and voice output is given to the customer to guide the customer to the counter.

  The seal verification unit 139j specifies the store number, subject code, and account number of the account that is the target of the seal verification while inputting the slip item corresponding to the transaction that requires the seal verification. If the seal stamp is acquired, the seal stamp server (not shown) is accessed, and the seal stamp of the registered seal of the account to be withdrawn is compared with the seal stamp collected by the seal scanner 95.

  The QR code display unit 139k converts the slip item data 38d into a QR code and displays it on the display operation unit 31. Further, the QR code display unit 139k includes the seal collation result in the QR code when there is a seal collation result performed by the seal collation unit 139j.

  Next, a processing procedure of cooperation processing of input information of slip items between the electronic bookkeeping machine 130 and the billing system terminal 50 shown in FIG. 18 will be described. FIG. 20 is a flowchart showing a processing procedure of cooperation processing of the slip item data 38d between the electronic bookkeeping machine 130 and the billing system terminal 50.

  First, the slip item data generation unit 39b of the electronic bookkeeping machine 130 acquires the slip item data 24d input in advance from the server 20, writes the data into the slip item data 38d, and writes the data to the display operation unit 31 in the slip item data 38d. The entire contents are displayed (step S501).

  When an operation indicating correction of any item of the slip displayed on the display operation unit 31 is performed (step S502; Yes), the slip item data generation unit 39b displays the target item on the display operation unit 31. Is displayed, and the correction contents are acquired from the operation contents of the customer on the screen to correct the slip item data 38d, and the entire contents of the corrected slip item data 38d are displayed on the display operation unit 31. (Step S503), the process returns to step S502. If the item displayed in the display operation unit 31 is not corrected (step S502; No), the slip item data generation unit 39b transmits the updated slip item data 38d to the server 20 (step S504).

  Next, the seal stamp verification unit 139j determines whether or not seal stamp verification processing is necessary from the contents of the slip item data 38d (step S505). If it is determined that seal stamp verification is necessary (step S505; Yes), the seal stamp verification is performed. The unit 139j acquires the seal imprint of the seal brought by the customer from the seal scanner 95 (step S506), acquires the account information in which the seal imprint to be verified in the slip item data 38d is registered, and An imprint of the delivery seal is acquired from a seal system (not shown), and collation processing with the seal imprint acquired in step S506 is performed (step S507). If it is determined that the seal verification is unnecessary (step S505; No), the process proceeds to step S508.

  Next, the QR code display unit 139k generates a QR code from the slip item data 38d and the seal collation result in step S507 and displays it on the display operation unit 31 (step S508). The QR code display unit 139k waits for a QR code display end operation (step S509), and if a QR code display end operation is received (step S509; Yes), the slip item data generation unit 39b The presence / absence of another transaction associated with the same receipt number is determined (step S510). If it is determined that there is still another transaction (step S510; Yes), the process returns to step S501, and the other transaction is If it is determined that there is not (step S510; No), the process is terminated. If the operation to end the display of the QR code is not accepted (step S509; No), step S509 is repeated.

  When the QR code is displayed on the display operation unit 31 of the electronic bookkeeping machine 130, the billing system terminal 50 operates the bar code reader 51 connected to the billing system terminal 50 to display the display operation unit of the electronic bookkeeping machine 130. The QR code displayed at 31 is read (step S601). Next, the billing system terminal 50 automatically expands the input information of the slip item included in the read QR code to a predetermined item on the screen for executing an appropriate transaction (step S602). When the bank employee confirms the contents reflected on the screen for executing the transaction of the accounting terminal 50 and performs the operation of the process, the accounting terminal 50 notifies the accounting host of the transaction execution. Is executed (step S603), and the process is terminated.

  As described above, in the second embodiment, in addition to the configuration of the first embodiment, information on the slip items input by the electronic bookkeeping machine 130 is directly transferred to the billing system terminal 50 that executes the transaction. Since the information on the slip items is automatically expanded on the screen for executing the transaction of the accounting terminal 50, even when the customer desires a plurality of transactions, the customer is smoothly and effectively guided to the window. In addition, it is possible to realize the work efficiency of the counter attendant.

  In the second embodiment, the input information of the slip item input by the electronic bookkeeping machine 130 is converted into a QR code from the input information of the slip item by the electronic bookkeeping machine 130, and the bar code connected to the billing system terminal 50 is used. By reading with the reader 51, the input information of the slip item input with the electronic bookkeeping machine 130 is handed over to the billing system terminal 50. However, the present invention is not limited to this, and for example, an IC card, a USB memory, etc. The data may be transferred via a storage medium, or may be transferred by data communication using LAN, Bluetooth (registered trademark), infrared rays, or the like.

  In the first embodiment and the second embodiment, the accepting machine 10 does not issue a number tag when guiding to the electronic bookkeeping machines 30 and 130, but issues them after the slip is created by the electronic bookkeeping machines 30 and 130. However, the present invention is not limited to this, and the purpose of visiting the store is to issue a number tag with the reception device 10 and enter the reception number into the reception device 10 even when guiding to the electronic bookkeeping machines 30 and 130. Is sent to the electronic bookkeeping machines 30 and 130, and the customer who is guided to the electronic bookkeeping machines 30 and 130 enters the receipt number of the number tag issued by the customer. The slip items corresponding to the purpose of visiting the store may be input. In this case, the electronic bookkeeping machines 30 and 130 can omit the input of information such as the purpose of visiting the store.

  In the first embodiment and the second embodiment, the input information of the slip items input by the electronic bookkeeping machines 30 and 130 is used as an electronic device that also serves as the counter terminal 40 installed at the counter or the counter terminal used at the counter. Although the input information of the slip item is transferred by transmitting to the bookkeeping machine 130, the present invention is not limited to this. For example, the input information of slip items input by the electronic bookkeeping machines 30 and 130 is stored in a storage medium, and the storage medium is an electronic terminal that is also used as a counter terminal 40 installed at the counter or a counter terminal used at the counter. The entry information of the slip items may be transferred by causing the bookkeeping machine 130 to read the information. Further, for example, the input information of the slip items input by the electronic bookkeeping machines 30 and 130 is converted into a QR code, the QR code is printed on paper, and the QR code printed on the paper is the counter terminal 40 installed at the counter. Alternatively, it may be read by the electronic bookkeeping machine 130 that also serves as a window terminal used at the window, and the input information of the slip items may be transferred. In addition, for example, input information of slip items input by the electronic bookkeeping machines 30 and 130 is stored in the storage unit 38 of the electronic bookkeeping machines 30 and 130, and is also used as the window terminal 40 or the window terminal used at the window. The information input in the slip items may be transferred by acquiring information stored in the storage unit 38 of the electronic bookkeeping machines 30 and 130 from the electronic bookkeeping machine 130. Further, for example, the input information of slip items input by the electronic bookkeeping machines 30 and 130 is directly transmitted to the electronic bookkeeping machine 130 that also serves as the window terminal 40 or the window terminal used at the window without going through the server 20. It is good also as what to do.

  In the first embodiment, the electronic bookkeeping machine 30 is an installation type device to which devices such as a card reader 33, a passbook MS reader 34, and an image scanner 35 are connected. In the second embodiment, the electronic bookkeeping machine 30 is a tablet type. However, the present invention is not limited to this, and the installation-type electronic bookkeeping machine 30 of the first embodiment and the tablet-type electronic bookkeeping machine of the second embodiment are included in one system. 130 may coexist.

  In the first embodiment and the second embodiment, when a plurality of slips are created in association with one receipt number by the electronic bookkeeping machines 30 and 130, another is created at the end of creation of one slip. By specifying the presence or absence of a slip and when there are other slips to be created, it is possible to continue creating other slips by performing an operation indicating that. Without limitation, at the time of starting operations on the electronic bookkeeping machines 30, 130, by specifying the type of required slip or the number of required slips, whether there are other slips to be created each time the slip creation ends Even if not specified, slips corresponding to the specified slip type or the number of slips may be created in association with one receipt number.

  In the first embodiment and the second embodiment, the types of windows have been described with two examples of the high counter and the low counter. However, the present invention is not limited to this, and there are three or more types of windows. It may be a case that has a waiting for each of them.

  In the first embodiment and the second embodiment, the input information of the slip item and the information related to the receipt number are managed by the server 20, but the present invention is not limited to this. The input information of the item may be transmitted directly to the window terminal, or the information related to the reception number may be managed by the reception device 10.

  In addition, each configuration illustrated in the above-described first and second embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed / integrated in an arbitrary unit according to various loads or usage conditions. Can be configured.

  As described above, the customer guidance system and the customer guidance method according to the present invention are suitable for smoothly and effectively guiding customers to a window even when a customer desires a plurality of transactions.

DESCRIPTION OF SYMBOLS 10 Reception machine 11, 31, 41 Display operation part 12 Number tag printing part 13, 33 Card reader 14, 23, 32, 42 Communication part 15, 24, 38, 43 Storage part 15a, 24a, 38a, 43a Customer data 15b Customer Guidance condition data 16, 25, 39, 44 Control unit 16a, 39a, 44a Customer data management unit 16b, 139e Reception processing unit 16c Customer guidance determination unit 16d Number tag issue unit 20 Server 21 Input unit 22 Display unit 24b Reception number status data 24c Customer retention status data 24d, 38d, 43d Slip item data 25a Customer data search unit 25b Reception number management unit 25c Passenger notification unit 25d Slip data management unit 25e, 139i Call processing unit 25f, 39h Forced call processing unit 30, 130 Electronic bookkeeping Machine 34 Passbook MS Reader 35 Image Scan N 36, 94 Printer 37 Number tag printer 38b, 43b Voucher image template data 38c, 43c Voucher determination parameter 38e, 43e Composite voucher image data 38f Voucher recognition parameter 38g OCR recognition result data 38h Voucher slip linkage parameter 39b, 44b Voucher item data generation Part 39c, 44c slip print processing part 39d, 44d slip item data transmission part 39e number tag issuance processing part 39f form image processing part 39g fee calculation part 40 counter terminal 50 billing system terminal 51 bar code reader 90 executive monitor 91 teller monitor 92 Number calling device 93 Lobby terminal 95 Seal scanner 139j Seal collation section 139k QR code display section

Claims (7)

A customer guidance system that guides a customer who visits a store to one of multiple windows,
An electronic bookkeeping machine that accepts input of electronic bookkeeping data by the customer and transmits the received bookkeeping data to a window terminal provided at a window for transaction processing,
The electronic bookkeeping machine, when an input of a plurality of bookkeeping data is received by the customer, assigns a reception number associated with the plurality of bookkeeping data.   The electronic bookkeeping machine accepts at least the number of bookkeeping data that accepts input as pre-designated data prior to accepting input of the plurality of bookkeeping data, and the number of bookkeeping data indicated in the pre-designated data is input The customer guidance system according to claim 1, wherein the reception number is assigned to the customer.   The electronic bookkeeping apparatus, when inputting a plurality of bookkeeping data, assigns the receipt number if an operation indicating that all bookkeeping data has been entered is performed. Item 2. The customer guidance system according to Item 1. The electronic bookkeeping machine associates the bookkeeping data with the receipt number and registers it in a predetermined server, and outputs a portable medium in which the receipt number can be specified,
4. The customer guidance system according to claim 1, wherein the window terminal acquires book data corresponding to the reception number specified by the portable medium from the predetermined server. 5. The electronic bookkeeping machine
A reading unit for reading image data of a document including information on the bookkeeping data;
An extraction unit that extracts information related to book data included in the document from the image data read by the reading unit;
The customer guidance system according to any one of claims 1 to 4, wherein the bookkeeping data extracted by the extraction unit and the receipt number are stored in association with each other.   6. The customer guidance system according to claim 1, wherein the electronic bookkeeping machine further includes a slip printing unit that prints a slip including the bookkeeping data and the receipt number. A customer guidance method for guiding a customer who visits a store to one of a plurality of windows,
An entry data entry acceptance step for accepting input of a plurality of entry data by the customer;
A numbering step of numbering a reception number associated with a plurality of book data received in the book data input reception step.

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