JP2014238641A - Guarantee system, control method of the same, guarantee information registration device and determination device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve problems, for example, in conventional methods in which a guarantee ID and a password are applied to a user, risk of forgetting the information exists in an equal level to risk of losing a guarantee as a medium, so that the conventional methods do not serve as means for securing provision of a guarantee service which is convenient for a consumer as a user, and in addition, for preventing setting oneself up, confirmation of an original user is sufficient.SOLUTION: The guarantee system is configured so that pieces of information about a product purchaser name, a purchase place, a guarantee content and product identification are registered and held, and when pieces of information about a product purchaser name, a purchase place, a product identification are inputted by a user, the pieces of held information are searched using the input information as a key, and according to the search result, it is determined whether guarantee is required or not.

Description

  The present invention relates to a technology for providing a guarantee service for a product / service received by a consumer in a format convenient for the consumer.

  Traditionally, consumers who provide products and services have contracts with manufacturers, dealers, or third parties to receive warranty services in order to receive warranty against any defects in the products and services. There are things to do. This contract is to deal with defects in products and services that meet the specified conditions, such as recovery of defects and cashback, and more specifically, free repairs and replacement of products. This is done as part of the warranty service.

  In normal warranty services, consumers who wish to receive a warranty must present a warranty issued in advance when purchasing a product or when a warranty service contract is concluded. Product identification is done.

  Here, in the warranty service as described above, a specific symbol different for each contracting party, such as a warranty ID and a password, is given instead of a written warranty, and the input of the symbol is accepted through the network. In some cases, the identity of the consumer to be received and the target product are specified. According to this method, even if a consumer is apt to lose a written document or a consumer who does not have a written guarantee, he / she can receive the given guarantee if he / she stores information such as a guarantee ID and password. Can do.

  In addition, in the above method, the warranty service provider does not accept a warranty claim based on “spoofing” by the third party when the warranty card is in the hands of a third party other than the contracting party due to theft, etc. It is also seen as a means to do so. In other words, by accepting the input of the unique guarantee ID stored by the contracting party, it is possible to confirm that the consumer is to provide the guarantee service without the guarantee. Incidentally, Patent Document 1 discloses a technology relating to a guarantee system for improving the efficiency of guarantee service operation by attaching a unique ID to each product.

JP 2004-118570 A

  However, in the case where both the warranty card and the warranty ID are issued, considering the case where the warranty card is lost, the consumer who falls into the situation always remembers the warranty ID and password. Not necessarily. Rather, there may be a case where some or all of the information is forgotten. Furthermore, this can be said to be more appropriate in the case where only a guarantee ID is issued without issuing a guarantee. After all, even if the warranty ID or password is issued and granted, the risk of forgetting the information is as high as the risk of loss of the warranty card as a paper medium. For consumers who actually want to receive a guarantee, it has not always been a means to guarantee the provision of guarantee services in a truly convenient form.

  In addition, technology that assigns a unique ID to each item and manages it has been disclosed so far in order to facilitate the examination of whether or not warranty is possible and to identify the item that is subject to guarantee. It was also intended to reduce the administrative processing of warranty service providers, and was not a technology for achieving both consumer “spoofing” prevention and consumer convenience.

  In order to solve the problems as described above, the present invention includes a purchaser name registration unit for registering a name of a product purchaser when purchasing the product, and a purchase location registration for registering the purchase location of the product when purchasing the product. Registration information for registering product identification information for identifying a product to be purchased, a product identification information registration unit for registering product identification information for identifying a product to be purchased, A registration information holding device having a registration content holding unit, and a determination device for determining whether to guarantee against a warranty request for product failure or loss, including the name of the product purchaser A purchaser name input unit for inputting a product, a purchase location input unit for inputting a product purchase location, a product identification information input unit for entering product identification information, which is information for identifying a product, and each of the inputs A search unit that searches the registered content holding unit using information as a key, a determination unit that makes a determination as to whether or not to guarantee according to the search result, and a registration content holding unit according to the determination result The present invention proposes a guarantee system and the like for guaranteeing a failure or loss of a product comprising a judgment device having a guarantee content output unit for outputting an associated guarantee content.

  According to the present invention mainly configured as described above, it is possible to provide a guarantee service in a manner that is convenient for the consumer without giving and storing special information such as a guarantee ID to the consumer. Become.

Conceptual diagram of the guarantee system of the first embodiment The figure which shows an example of the functional block of the guarantee system of Embodiment 1. The figure which shows an example in which a user inputs a purchase place The conceptual diagram which shows an example at the time of determining whether there exists the registration content in which each input information corresponds in the judgment part of Embodiment 1. Schematic which shows an example of a structure at the time of implement | achieving each functional structure of the guarantee information registration apparatus which comprises the guarantee system of Embodiment 1 as hardware. Schematic which shows an example of a structure when each functional structure of the judgment apparatus which comprises the guarantee system of Embodiment 1 is implement | achieved as hardware. The figure which shows an example of the flow of a process in the guarantee system of Embodiment 1. The figure which shows an example of the functional block of the guarantee system of Embodiment 2. The figure which shows an example of the flow of a process in the guarantee system of Embodiment 2.

Embodiments of the present invention will be described below with reference to the drawings. The mutual relationship between the embodiment and the claims is as follows. First, the first embodiment mainly corresponds to claims 1, 3, 5, 6, 7, 8, and the like. The second embodiment mainly corresponds to claims 2 and 4. In addition, this invention is not limited to these embodiments at all, and can be implemented in various modes without departing from the scope of the invention.
<< Embodiment 1 >>
<Overview>

  FIG. 1 is a conceptual diagram of the guarantee system of this embodiment. As shown in the figure, the warranty system of the present embodiment registers at least the name of the product purchaser and the purchase location of the product at the time of purchasing the product, and registers the warranty details for the product. "Warranty information registration device" 0110 characterized by registering product identification information for identifying and registering and storing each registered content, and responding to a warranty request for product failure or loss Therefore, in addition to entering the name of the product purchaser and the place where the product was purchased, product identification information, which is information for identifying the product, is entered and held in the warranty information registration device using each input information as a key Search the product identification information, make a decision related to whether or not to guarantee it according to the search result, and associate it with the registered content holding unit according to the decision result Characterized in that it is configured to output a warranty that is the "judging device" 0120, wherein, from.

In the following description, a warranty system for a product will be described according to the above description, but the warranty target of the warranty system of the present embodiment is not necessarily limited to a product, and a service can naturally be included as a warranty target. Therefore, when “product” is described in the entire specification including the present embodiment, it can be read as “service” unless there is a particular inconvenience.
<Functional configuration>

  FIG. 2 is a diagram illustrating an example of functional blocks of the guarantee system according to the present embodiment. As shown in this figure, the “guarantee system” 0200 of this embodiment is composed of a “guarantee information registration device” 0210 and a “judgment device” 0220, and the “guarantee information registration device” is the “purchaser etc. name registration unit” "0211", "Purchase location registration unit" 0212, "Warranty content registration unit" 0213, "Product identification information registration unit" 0214, and "Registration content holding unit" 0215, , “Purchaser name input unit” 0221, “Purchase location input unit” 0222, “Product identification information input unit” 0223, “Search unit” 0224, “Judgment unit” 0225, “Warranty content output unit” "0226".

  Note that any of the functional blocks of the assurance system described below can be realized as hardware, software, or both hardware and software. Specifically, if a computer is used, a CPU, a main memory, a GPU, an image memory, a graphic board, a bus, or a secondary storage device (a storage medium such as a hard disk, a nonvolatile memory, a CD, a DVD, and the like) Media reading drives, etc.), input devices used for information input, digital cameras, scanner devices, printers, other hardware components such as external peripheral devices, and interfaces for external peripheral devices, communication interfaces, A driver program and other application programs for controlling the hardware are listed. Then, by the arithmetic processing of the CPU in accordance with the program developed on the main memory, the data input from the input device or other interface etc. and held in the memory or hardware is processed and accumulated, or each of the hardware And commands for controlling the software are generated. Here, the program may be realized as a plurality of modularized programs, or may be realized as a single program by combining two or more programs.

  The present invention can be realized as a system in combination with a plurality of apparatuses. A part of each device can be configured as software. Further, a recording medium on which such software is recorded is naturally included in the technical scope of the present invention (the same applies throughout the present specification, not limited to the present embodiment).

(Functional configuration of warranty information registration device)
The warranty information registration apparatus of this embodiment is usually installed in a product sales store, and is used when a consumer subscribes to a warranty service when purchasing a product. However, the warranty information registration device is managed by a warranty service provider, and an input terminal capable of inputting various kinds of information to the warranty information registration device may be installed in the product sales store.

  “Purchaser name registration section” 0211 is configured to register the name of the product purchaser when purchasing the product. In this system, the addressee of the name registered in the same department is regarded as the person who has the right to receive a guarantee in the system.

  The term “purchaser etc.” is used here so that not only the name of the purchaser itself but also the name of the corporation / organization that is the purchase holder can be registered. In this case, in addition to the name of the corporation / organization that is the purchase holder, the title or name of the person in charge of purchase of the corporation / organization may be registered together. For example, if it is acceptable to register “First Trading GK”, “Hanayama Hanako” may be registered.

  Incidentally, even when the purchaser is a private person, the purchaser's own name does not necessarily have to be registered. For example, the purchaser may register the name of the other party who presents the product.

  The “purchase location registration unit” 0212 is configured to register the purchase location of the product when purchasing the product. The reason why the purchase place is registered here is that the input of the purchase place is a key as a confirmation item for receiving the guarantee described later. Therefore, the purchase place registered in the same part needs to be specified in a limited range to some extent. For example, it is not specified in the administrative districts that show a wide area such as “Tokyo” or “Chiyoda-ku”, but as shown in FIG. 1 as “Hibiya mobile phone shop” It is desirable to register a location that is specified to the extent that it can prove or confirm that the product has been purchased.

  The “guarantee content registration unit” 0213 is configured to register the warranty content for a product when the product is purchased. The warranty content here refers to the content of the warranty service to be performed by the warranty provider in order to recover any defect in the target product. In FIG. As shown in the diagram, free repair of mechanical products is assumed as the main content of warranty service.

  The “product identification information registration unit” 0214 is configured to register product identification information for identifying a product to be purchased. Since the product identification information registered in the same section also functions as a confirmation item for receiving the guarantee described later, as with the purchase place information, the information needs to be specified to the extent that it can be used as a confirmation item. There is. Specifically, in FIG. 1, words such as “smartphone”, “SI-PHONE99”, and “manufactured by Company D” are input as product identification information. It is assumed that the model name, manufacturer, etc. are registered. In addition, if the information is useful for identifying the product to be purchased, such as the product color, pattern, size, shape, notable function, parts installation position, model number, purchase price, purchaser name, etc. In particular, the content is not limited.

  As is clear from the above description using FIG. 1, the product identification information may be composed of a plurality of pieces of information as well as one piece of information. Furthermore, in order for the product identification information to function as a key for confirming whether the user can receive a guarantee, the product identification information is preferably composed of a plurality of pieces of information as much as possible. On the other hand, the contents of each piece of information need not be specific. Even if the information has abstract contents, if a plurality of pieces of information are registered, the risk of “spoofing” by the user can be reduced by stacking and inputting the information.

  The “registration content holding unit” 0215 is configured to hold the registration content in each of the registration units in association with each other. As a specific method for “associating the registration contents at each registration unit”, for example, the registration to each registration unit is accepted at one opportunity, and all the registration contents accepted at the one opportunity are all received. A method of tying and holding can be mentioned. Since it is not necessary for the user to register an ID in advance if this configuration is adopted, the user uses the guarantee system of this embodiment without having to remember a user ID or a password for logging in with the ID. It becomes possible to do.

(Functional configuration of judgment device)
The determination device of this embodiment is normally installed under the control of a warranty service provider, and is connected to, for example, each terminal installed in a call center of a customer service center operated by the warranty service provider. . When a user who wants to receive a guarantee calls the call center, the operator inputs a matter to be heard from the user into the terminal, and determines whether the guarantee is possible by communicating the terminal with the determination device. Tell the user the result. On the other hand, a configuration in which the user himself / herself communicates with his / her terminal device directly with the determination device to grasp the determination result on whether or not the guarantee is possible is also possible. Hereinafter, the above two patterns will be described as appropriate.

  The “purchaser etc. name input unit” 0221 is configured to input the name of the product purchaser. Specifically, the user transmits his / her name to the operator, and the name of the purchaser and the like is input by operating the terminal of the operator who has heard the name. Alternatively, the name of a person who is a purchaser of a product who wants to receive a guarantee from an external terminal is input through the network. Therefore, for example, a user who wants to receive a guarantee inputs his / her name and the like using an external terminal such as a personal computer, a mobile phone, or a smartphone. The user who wants to receive warranty service for a product is usually the person who purchased the product or the person who received the product, so the same person as the person registered in the name registration section such as the purchaser. It is assumed that. Therefore, if the user is truly in a position to receive warranty service, he / she can enter his / her name in the name input section of the purchaser etc. without any particular difficulty. It becomes easy to determine whether or not the input.

  The “purchase location input unit” 0222 is configured to input a purchase location of the product. Specifically, the user informs the operator of the purchase location of the product, and the purchase location is input by the terminal operation of the operator who has heard this. Alternatively, the purchase location of a product to be guaranteed from an external terminal is input through the network. “Purchase location” here, as mentioned in the explanation of the purchase location registration section, is specified to the extent that it is possible to prove or confirm the fact that a product subject to warranty, such as store name, has been purchased. Is positioned as a place. A user who wants to receive a warranty service for a product usually stores information on the degree of purchase (or at a store in which district) the product was purchased, and in particular the warranty service. Since the processing for registering the purchase place is performed in the purchase place registration unit as a premise of receiving the data, it can be said that the degree of the storage is relatively clear. Therefore, if it is a user who is truly in a position to receive warranty service, it is possible to input the purchase place of the product without any particular difficulty, and it is determined whether the input is from an appropriate user through the input. It becomes easy.

  In addition, FIG. 3 is shown as a figure which shows an example in which a user inputs a purchase place here. The figure shows an example in which an input is made by a user who wants to receive free repair of the smartphone using the warranty service when the smartphone registered in FIG. 1 is damaged. Although this user inputs a purchase place using a smart phone, this smart phone may of course be a device different from the damaged smart phone.

  As shown in the figure, “Hibiya mobile phone shop” is entered as the store name as the place of purchase, and “Tokyo” and “Chiyoda-ku” are displayed at the top. As described above, when inputting the purchase location, in addition to inputting only the purchase store name, a configuration may be adopted in which the store is specified by using one or a plurality of location information for limiting the location of the store. In the case of the figure, notation such as “Tokyo” as location information adopts a format that selects and specifies place names arranged in advance in a list format, and if such a configuration is adopted, the same name in different regions is adopted. Different stores can be distinguished from each other. In addition, even for the user, even if the store name storage is ambiguous, the purchase location can be specified up to a limited range, so that it is possible to input the purchase location in a convenient manner.

  In the figure, there is a “Return” display at the top of the screen display and a “Enter product identification information” display at the bottom. By selecting each display, you can enter the purchase location. It is possible to input the purchaser's name or product identification information. By adopting a configuration in which each piece of input information is performed in order, it is possible to avoid a situation such as an input omission of each piece of information by the user.

  The “product identification information input unit” 0223 is configured to input product identification information that is information for identifying a product. Specifically, the user transmits the product identification information to the operator, and the product identification information is input by the terminal operation of the operator who has heard the product identification information. Alternatively, product identification information of a product to be guaranteed from an external terminal is input through the network. “Product identification information” here refers to the product type, product model name, manufacturer, model number, purchase price, supplier name, and other guarantees as mentioned in the description of the product identification information registration unit. It is positioned as information that is a combination of one or more pieces of information useful for specifying the product to be received. If you are a user who wants to receive warranty service for a product, you can easily identify the manufacturer, model name, model number, and other information by looking at the product. If there is, it can be said that it is information that is not forgotten. Furthermore, in the case of a product purchased at a favorite store, it may be possible to specify the name of the store clerk at the purchase destination. In this way, if the user is truly in a position to receive warranty service, the product identification information can be input without any particular difficulty, and whether the input is from an appropriate user through the input. Judgment becomes easier.

  The “search unit” 0224 is configured to search the registered content holding unit using each input information as a key. Specifically, the registered content satisfying a predetermined condition is searched from the registered content held in the registered content holding unit according to the key, and the search result is notified to the postscript determining unit.

  Specifically, “using each input information as a key” means that one or a plurality of pieces of information in each of the pieces of input information are used for searching whether there is a registered content that matches the information. Yes. Therefore, the smaller or / and vaguely the input information, the larger the number of search hits of the registered content that matches the input information. The more the input information and / or the more detailed, the more consistent the search information. The number of search hits for registered contents to be reduced.

  The “determination unit” 0225 is configured to make a determination related to whether or not to guarantee according to the search result. Specifically, if the registered content hit as the search result is only 1, it is determined that the input information is the same user as the user who registered the registered content related to the product. Judgment should be made.

  On the other hand, when there are a plurality of registered contents hit as the search result, or when the registered contents are not hit at all, the input of each input information is the same user who registered the registered contents related to the product. It is determined whether it is unknown. Here, it is not always necessary to determine that it should not be guaranteed in all cases determined to be unknown. For example, each input information used for search is weighted such as quantifying each importance, and the search is performed in consideration of the weight, and each input information and registered content extracted as a search result If a consistency of a predetermined ratio (predetermined value) or more is recognized, it may be determined that a guarantee should be made based on the registered contents where the consistency is recognized.

  Here, an example of use of each input information in the determination unit will be described with reference to FIG. This figure is a conceptual diagram showing an example when it is determined whether or not there is registered content that matches each input information of “Purchaser Name” 0410, “Purchase Location” 0420, and “Product Identification Information” 0430. The registered content including each input information is positioned inside a circle indicating the input information. That is, the registration information in which the input information of the purchaser name, the purchase place, and the product identification information all match is positioned in the area 0440 covered with the hatched portion in the figure.

  Here, it is the most stringent system operation to stipulate that a guarantee should be made only when all of the above input information matches the registered content, but there is no match so far, but an approximate match can be found If it is determined, the risk of “spoofing” may be determined to be negligible in light of social conventions or general rules of thumb, and may be determined to be guaranteed. In this case, there is no particular limitation on how much the input information matches the registered content (or to what extent it does not differ), but there is no particular limitation, but the area covered by the vertical line in the figure As indicated by 0450, it is desirable that at least two pieces of information out of the three pieces of input information are determined so that no guarantee can be received unless they match the registered contents.

  In this way, even if each input information is vague or partially incorrect, the suitability of the guarantee is based on the consistency or comprehensiveness of multiple input information and registered contents. By adopting a configuration for determining the above, it is possible to receive a guarantee through input of information in the category of the user's memory even without giving a special ID to the user. Further, since the suitability of the guarantee is determined based on the input information based on the user's memory, it is easy to avoid the application of the guarantee by “spoofing” from a third party other than the user who should receive the guarantee.

  The “guarantee content output unit” 0226 is configured to output the guarantee content associated with the registered content holding unit in accordance with the determination result. Guarantee contents are output to the terminal operated by the operator, and the operator can be informed that the guarantee can be executed, and can be output to the user terminal through the network together with information for realizing the guarantee contents. Conceivable. The information for realizing the warranty contents here means, for example, when the warranty contents are to perform free repair of the product, contact details of the contractor for repair and specific procedures from the start of repair to completion of repair This is information that the user needs to know in order to receive a free repair, such as an additional fee for repairs beyond the warranty details.

  It should be noted that it is desirable that the guarantee content be output not only to the user terminal but also to, for example, a terminal managed by the guarantee content implementing entity. In the case of an example in which the repair of the product is a warranty, the warranty may be output to a terminal managed by a factory in charge of repair of the product or a department in charge of the manufacturer. The warranty details are also output to these counterparts, so that the person in charge of the repair knows in advance the necessity of the repair without having to contact the person in charge of the repair on the user side. This makes it possible to smoothly proceed with the repair.

In addition, in the case where the guarantee content is output to the entity that realizes the guarantee content as described above, in addition to the guarantee content, in order to make the smooth guarantee content realization more reliable, It is desirable to output information on the user to be received at the same time. As an example of the information about the user, it is conceivable to use information such as the name of the purchaser, the purchase place, and the like that constitute the registered content.
<Specific configuration>

5 and 6 are schematic diagrams illustrating an example of a configuration when the functional configurations of the warranty information registration device and the determination device that configure the warranty system of the present embodiment are realized as hardware, respectively. The operation of each hardware component will be described with reference to these drawings.
(Specific configuration of warranty information registration device)

As shown in FIG. 5, the warranty information registration device constituting the warranty system includes “CPU” 0501, “storage device (storage medium)” 0502, “main memory” 0503, An “output interface” 0504, an “input interface” 0505, and an “Internet communication interface” 0506 are provided. Via an input / output interface, for example, a “display” 0507 and a “keyboard” 0509, and an Internet communication interface Information is transmitted / received to / from external peripheral devices such as “determination device” 0508 and “external terminal” 0510. The storage device stores various programs as described below, and the CPU reads these various programs into the work area of the main memory, and develops and executes them. These components are connected to each other via a data communication path such as “system bus” 0511 to transmit / receive information and process information.
(Specific processing of the name registration department such as purchasers)

The CPU reads and executes the “Purchasers Name Registration Program” 0590 from the storage device and executes it, mainly accepting the input of the name of the purchaser etc. of the product from the external terminal, and the received information is the name of the buyer, etc. A process of storing the information at a predetermined address in the main memory is performed.
(Specific processing of the purchase location registration department)

The CPU reads out and executes the “Purchase Location Registration Program” 0591 from the storage device, executes mainly the input of the product purchase location information from the external terminal, and uses the received information as the purchase location information in the main memory. Processing to store at the address of.
(Specific processing of the warranty registration department)

The CPU reads the “guarantee content registration program” 0582 from the storage device into the main memory and executes it. The CPU mainly accepts input of the warranty content information of the product from the external terminal, and uses the received information as the warranty content information. Processing to store at the address of.
(Specific processing of Product Identification Information Registration Department)

The CPU reads out and executes the “product identification information registration program” 0593 from the storage device to the main memory, mainly receives input of product identification information from an external terminal, and uses the received information as product identification information for a predetermined number of main memories. Performs processing to store at the address.
(Specific processing of the registered content holding unit)

The CPU reads the “registration content holding program” 0594 from the storage device into the main memory and executes it, performs a process of associating a series of information obtained by the execution of each of the registration programs, and registers the result of the process as a registered content. A process of storing the information at a predetermined address in the main memory is performed.
(Specific configuration in the judgment device)

As shown in FIG. 6, the warranty information registration device constituting the warranty system includes a “CPU” 0601 for executing various arithmetic processes, a “storage device (storage medium)” 0602, a “main memory” 0603, An “output interface” 0604, an “input interface” 0605, and an “Internet communication interface” 0606 are provided. Through an input / output interface, for example, a “display” 0607 and a “keyboard” 0609, and an Internet communication interface Information is transmitted / received to / from external peripheral devices such as “guarantee information registration device” 0608 and “external terminal” 0610. The storage device stores various programs as described below, and the CPU reads these various programs into the work area of the main memory, and develops and executes them. These components are connected to each other via a data communication path such as “system bus” 0611 to transmit / receive information and perform processing.
(Specific processing of the purchaser's name input section)

The CPU reads out and executes “Purchaser Name Input Program” 0690 from the storage device, executes the process of inputting the purchaser name information output from the external terminal operated by the user, and displays the processing result. Store at a predetermined address in the main memory.
(Specific processing of purchase place input part)

The CPU reads the “purchase location input program” 0691 from the storage device into the main memory, executes it, performs a process of inputting purchase location information output from an external terminal operated by the user, and stores the processing result in a predetermined manner in the main memory. Store at the address of.
(Specific processing of product identification information input unit)

The CPU reads out and executes the “product identification information input program” 0692 from the storage device to the main memory, executes the process of inputting the product identification information output from the external terminal operated by the user, and stores the processing result in the main memory. Store at a predetermined address.
(Specific processing of the search unit)

The CPU reads the information obtained by executing each of the input programs and executes a “search program” 0693, and performs a search process of registered contents held in the warranty information registration device using the information as a key.
(Specific processing of the judgment unit)

The CPU reads out and executes the “determination program” 0694 from the storage device, and generates information indicating that it should be guaranteed or not indicating that it should be guaranteed according to the information of the search result obtained by executing the search program. Perform the process.
(Specific processing of the warranty details output section)

When the information obtained by executing the determination program is to be guaranteed, the CPU reads the information as determination information, reads the “guarantee content output program” 0695 into the main memory, and executes the information. Based on the warranty information registration device, the related warranty content information is acquired, and the warranty content information is output to an external terminal.
<Process flow>

  FIG. 7 is a diagram illustrating an example of a processing flow in the guarantee system of the present embodiment. The flow of processing in the figure consists of the following steps. In step S0701, a process of registering the name of the product purchaser or the like is performed (purchaser etc. name registration step). Next, in step S0702, a process for registering the purchase location of the product is performed (purchase location registration step). In step S0703, a process for registering the warranty content for the product is performed (guarantee content registration step). In step S0704, a process for registering product identification information for identifying the product is performed (product identification information registration step). In step S0705, processing for associating and holding each piece of information registered in each step is performed (registration content holding step). The flow of the above process is merely an example, and the order of the processes from step S0701 to step S0704 can be arbitrarily changed.

In step S0706, a process for inputting the name of the product purchaser is performed (purchase etc. name input step). Next, in step S0707, processing for inputting the purchase location of the product is performed (purchase location input step), and in step S0708, processing for inputting product identification information of the product is performed (product identification information input step). In step S0709, a process for searching the registered content held in the registered content holding step is performed using the information input in each step as a key (search step). After that, in step S0710, a process is performed to determine whether or not to guarantee according to the processing result of the search step (determination step). When the determination result here indicates that the guarantee should be made, In step S0711, a guarantee content associated with the registered content is output (guarantee content output step). If it is determined that the guarantee should not be made, the process returns to step S0706. Here, instead of returning to the processing of step S0706, a configuration in which the subsequent processing is not performed may be employed. Note that the above processing flow is merely an example, and the order of processing from step S0706 to step S0708 can be arbitrarily changed.
<Effect>

By using the guarantee system having the above configuration, it is possible to provide a guarantee service in a manner suitable for the consumer without giving and storing special information such as a guarantee ID to the consumer. Become.
<< Embodiment 2 >>
<Overview>

The warranty system of this embodiment is basically the same as the warranty system of Embodiment 1, but the warranty information registration device has a function of registering the purchase date of the product, and the determination device acquires the purchase date of the product. Further, it is provided as a further feature that a candidate product purchase date is input from the acquired purchase time. By adopting such a configuration, it is possible to more accurately realize prevention or suppression of “spoofing” by a user who wants to receive a guarantee.
<Functional configuration>

  FIG. 8 is a diagram illustrating an example of functional blocks of the guarantee system according to the present embodiment. As shown in this figure, the “guarantee system” 0800 of the present embodiment includes a “guarantee information registration device” 0810 and a “determination device” 0820, and the “guarantee information registration device” "0811", "Purchase location registration unit" 0812, "Warranty content registration unit" 0813, "Product identification information registration unit" 0814, "Purchase date registration unit" 0816, "Registration content holding unit" 0815, The “determination device” includes “Purchasers name input unit” 0821, “Purchase location input unit” 0822, “Product identification information input unit” 0823, “Purchase time acquisition unit” 0827, “ A purchase date input unit ”0828, a“ search unit ”0824, a“ determination unit ”0825, and a“ guarantee content output unit ”0826. Since the basic configuration is the same as that of the guarantee system described with reference to FIG. 2 of the first embodiment, the “Purchase Date Registration Unit”, “Purchase Date Acquisition Unit”, and “Purchase Date Input Unit” which are the differences are described below. The function will be described.

  The “purchase date registration unit” 0816 is configured to register the purchase date of the product with the warranty information registration device. The reason for registering the purchase date here is that it is necessary to grasp the start time and end time of the guarantee as the registered contents, and to input the purchase date as a confirmation item for receiving the guarantee. In view of the above, the “purchase date” registered here may be the date of purchase of the product (for example, “May 10, 2013”). (For example, “around 11:00 am on Saturday, May 10, 2013”) may be adopted. For example, if there is an episode in which a product is purchased at the time of purchase on the product launch date, register up to such a characteristic purchase date and enter the purchase date when receiving a guarantee at a later date. Even if a special guarantee ID or the like is not issued, it is possible to sufficiently prevent the user from “spoofing”.

  The “purchase time acquisition unit” 0827 is configured to acquire the purchase time of the product by the determination device. The “purchase time” here is a concept wider than the purchase date and the purchase date and time of the product mentioned in the description of the purchase date registration unit. For example, a time such as “May 2013” or “Spring 2013” It is specified in the range. As described above, if there is a special episode that can be specified until the purchase date and time, it is rather rare, and if it is a normal user, the purchase date of the product is forgotten over time. However, it is expected that a rough purchase time will not be forgotten if it is within a period (generally about 1 to 2 years) in which a guarantee service is expected for social reasons. In the guarantee system of the present embodiment, by adopting the above-described configuration corresponding to such normal user memory, only information that can be grasped by the user as much as possible without issuing a special guarantee ID. It is possible to determine whether or not the guarantee is possible based on the above.

  Incidentally, the acquisition of the purchase time is executed by inputting the purchase time of the product from an external terminal through the network. Therefore, a user who wants to receive a guarantee inputs the purchase time of a product using an external terminal such as a personal computer, a mobile phone, or a smartphone.

  The “purchase date input unit” 0828 is configured to input a product purchase date as a candidate from the purchase time acquired by the purchase time acquisition unit. As a specific example of “inputting candidate product purchase dates from the purchase date”, firstly, the purchase date information included in the acquired purchase date is extracted from the registered purchase date information as candidates. Identify product purchase dates. And the method of transmitting the product purchase date group specified in this way to the external terminal which a user uses, and selecting a purchase date from the said product purchase date group from a user can be considered.

  At this time, it is desirable that the information on a plurality of purchase dates constituting the product purchase date group be configured to be distinguishable from each other by information other than the date such as day of the week or purchase time zone. By adopting such a configuration, the user can easily select specific purchase date information from the product purchase date group.

The search unit of the warranty system according to the present embodiment is characterized by taking into account the product purchase date information that is input in addition to the function of the search unit of the warranty system described in the first embodiment. That is, a search is performed using the name of the purchaser, the purchase location, product identification information, and each input information of the product purchase date as keys. By searching for registered contents using more information, it becomes possible to perform a highly accurate search.
<Specific configuration>

The hardware configuration of each device that constitutes the assurance system of the present embodiment is basically the same as the hardware configuration of each device that constitutes the assurance system of the first embodiment described with reference to FIGS. 5 and 6. . Therefore, hereinafter, specific processes of the “purchase date registration unit”, “purchase date acquisition unit”, and “purchase date input unit” that have not been described so far will be described.
(Specific processing of the purchase date registration department)

The CPU reads the “purchase date registration program” from the storage device into the main memory and executes it. The CPU mainly accepts input of product purchase date information from an external terminal, and uses the received information as purchase date information for a predetermined number of main memories. Performs processing to store at the address.
(Specific processing of purchase time acquisition department)

The CPU reads the “purchase time acquisition program” from the storage device into the main memory and executes it, performs processing for acquiring information on the purchase time output from the external terminal operated by the user, and stores the processing result in a predetermined manner in the main memory. Store at the address of.
(Specific processing of the purchase date input part)

The CPU reads the purchase time information obtained by the execution of the purchase time acquisition program, executes the “purchase date input program”, identifies a candidate product purchase date from the purchase time information, and determines the product purchase date. Input processing is performed, and the processing result is stored at a predetermined address in the main memory.
<Process flow>

  FIG. 9 is a diagram showing an example of a processing flow in the guarantee system of the present embodiment. The flow of processing in the figure consists of the following steps. In step S0901, a process of registering the name of the purchaser of the product is performed (purchaser etc. name registration step). Next, in step S0902, a process for registering the purchase location of the product is performed (purchase location registration step). In step S0903, processing for registering the warranty content for the product is performed (guarantee content registration step), and in step S0904, processing for registering product identification information for identifying the product is performed (product identification information registration step). In step S0905, processing for registering the purchase date of the product is performed (purchase date registration step). In step S0906, the information registered in each step is stored in association with each other (registration content holding step). The above processing flow is merely an example, and the order of processing from step S0901 to step S0905 can be arbitrarily changed.

In step S0907, a process for inputting the name of the product purchaser is performed (purchaser etc. name input step). Next, in step S0908, processing for inputting the purchase location of the product is performed (purchase location input step), and in step S0909, processing for inputting product identification information of the product is performed (product identification information input step). In step S0910, a process for acquiring the purchase time of the product is performed (purchase time acquisition step). In step S0911, a process for inputting a candidate product purchase date from the acquired purchase time is performed (purchase date input step). In step S0912, a process for searching for the registered content held in the registered content holding step is performed using the information input in each step as a key (search step). Thereafter, in step S0913, processing is performed to determine whether or not to guarantee according to the processing result of the search step (determination step), and if the determination result here is to guarantee, In step S0914, a process for outputting the guarantee content associated with the registered content is performed (guarantee content output step). If it is determined that the guarantee should not be made, the process returns to step S0907. Here, instead of returning to the processing of step S0907, a configuration in which the subsequent processing is not performed may be employed. Note that the above processing flow is merely an example, and the order of processing from step S0907 to step S0911 can be arbitrarily changed (however, even in this case, step S0911 is always processed after step S0910). Shall be.)
<Effect>

  By using the guarantee system having the above-described configuration, it becomes possible to prevent or suppress “spoofing” of a user who wants to receive a guarantee with higher accuracy.

0200 ... Warranty system, 0210 ... Warranty information registration device, 0211 ... Purchaser name registration unit, 0212 ... Purchase location registration unit, 0213 ... Warranty content registration unit, 0214 ... Product identification information registration unit, 0215 ... Registration content holding unit, 0220 ... Determining device, 0221 ... Purchaser etc. name input unit, 0222 ... Purchase location input unit, 0223 ... Product identification information input unit, 0224 ... Search unit, 0225 ... Judgment unit, 0226 ... Guarantee content output unit

Claims (8)

A warranty system for guaranteeing product failure or loss,
The purchaser name registration department that registers the purchaser name of the product when purchasing the product,
A purchase location registration section for registering the purchase location of the product when purchasing the product;
Warranty content registration department for registering warranty content for products when purchasing products,
A product identification information registration unit for registering product identification information for identifying a product to be purchased;
A registered content holding unit that holds the registered content in association with each registered unit;
A warranty information registration device having
It is a judgment device for judging whether or not it should be guaranteed against a warranty request for product failure or loss,
Purchaser name input section for entering the name of the product buyer,
A purchase location input section for entering the purchase location of the product;
A product identification information input unit for inputting product identification information which is information for identifying a product;
A search unit for searching the registered content holding unit using each input information as a key;
A determination unit that makes a determination related to whether or not to guarantee according to the search result;
A guarantee content output unit that outputs the guarantee content associated with the registered content holding unit according to the determination result;
A determination device having
Warranty system consisting of. Warranty information registration device
In addition to having a purchase date registration section that registers the purchase date of the product,
Judgment device
The guarantee system according to claim 1, further comprising a purchase date acquisition unit for acquiring a purchase date of the product, and a purchase date input unit for inputting a candidate product purchase date from the purchase timing acquired by the purchase timing acquisition unit. A warranty system for guaranteeing service defects, etc.
Subscriber name registration section that registers the name of the service subscriber when subscribing to the service,
A subscription location registration unit for registering the subscription location of the service when subscribing to the service;
A guarantee details registration section for registering guarantee details for the service upon subscription;
A service identification information registration unit for registering service identification information for identifying a service to be subscribed;
A registered content holding unit that holds the registered content in association with each registered unit;
A warranty information registration device having
A determination device for determining whether to guarantee a guarantee for a service defect or the like,
Subscriber name input section for entering the service subscriber name,
A subscription location input section for entering the subscription location of the service;
A service identification information input unit for inputting service identification information which is information for identifying a service;
A search unit for searching the registered content holding unit using each input information as a key;
A determination unit that makes a determination related to whether or not to guarantee according to the search result;
A guarantee content output unit that outputs the guarantee content associated with the registered content holding unit according to the determination result;
A determination device having
Warranty system consisting of. Warranty information registration device
In addition to having a subscription date registration section that registers the subscription date of the service,
Judgment device
4. The guarantee system according to claim 3, further comprising: a subscription time acquisition unit that acquires a subscription time of a service; and a subscription date input unit that inputs a candidate service subscription date from the subscription time acquired by the subscription time acquisition unit. A warranty system control method for guaranteeing product failure or loss,
Purchaser name registration step for registering the name of the product purchaser when purchasing the product,
A purchase location registration step for registering the purchase location of the product when purchasing the product;
Warranty content registration step to register the warranty content for the product when purchasing the product,
A product identification information registration step for registering product identification information for identifying a product to be purchased;
A registration content holding step for associating and holding the registration content in each of the registration steps;
Purchaser name input step for entering the name of the product purchaser,
A purchase location input step for entering the purchase location of the product;
A product identification information input step for inputting product identification information which is information for identifying the product;
A search step for searching for an execution result of the registered content holding step using the input information as a key;
A decision step to make a decision related to whether or not to guarantee according to the search results;
A guarantee content output step for outputting the guarantee details associated with the execution of the registered content holding step according to the determination result;
A guarantee system control method comprising: Subscriber name registration step for registering the service subscriber name when subscribing to the service,
A subscription location registration step of registering the subscription location of the service upon subscription of the service;
Warranty content registration step for registering the warranty content for the service when subscribing to the service,
A service identification information registration step for registering service identification information for identifying a service to be subscribed;
A registration content holding step for associating and holding the registration content in each of the registration steps;
A subscriber name input step for inputting a service subscriber name, and the like.
A subscription location input step for entering the subscription location of the service;
A service identification information input step for inputting service identification information which is information for identifying a service;
A search step for searching for an execution result of the registered content holding step using the input information as a key;
A decision step to make a decision related to whether or not to guarantee according to the search results;
A guarantee content output step for outputting the guarantee details associated with the execution of the registered content holding step according to the determination result;
A guarantee system control method comprising:   The guarantee information registration device according to any one of claims 1 to 4.   The determination apparatus according to any one of claims 1 to 4.

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