JP2014160308A - Work support system and work support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable maintenance correspondence to be promptly performed in response to fault occurrence so as to improve operability of a maintenance person.SOLUTION: The work support system for supporting work in a base station comprises a database which includes: base station information for storing identification information on the base station and information on a location; worker information for storing identification information on a worker working in the base station and information on an area of responsibility; and worker shift information for storing the identification information on the worker and information on workable time. The work support system is configured to: receive a fault notification from the base station; extract the identification information on the base station from the received notification; specify a worker capable of working in the base station by referring to the database; write the information on the specified worker and workable time for the worker in a memory; select a worker capable of working in the latest time; and allocate the worker to maintenance work for the fault.

Description

  The present invention relates to a work support system.

  A function has been proposed in which a failure occurring locally in a mobile communication system is issued as an alarm, and a server transmits HTTP data by the PUSH method. The push method by a server is increasingly used to transmit data to a client in response to a request from the server due to the spread of smartphones.

  As background art of this technical field, there is JP-A-2003-229970 (Patent Document 1). Patent Document 1 states that “a monitoring and reporting system includes a monitoring device that monitors the monitored system 10, a reporting device that transmits a monitoring result of the monitored system detected by the monitoring device to the Internet network, and a monitoring result detection. And a portable wireless terminal for receiving the transmitted monitoring results carried by the parties involved in the equipment, and this monitoring device performs email transmission to the portable wireless terminals carried by the parties, When sending this Internet mail, repeat the transmission several times, or confirm the incoming sound by voice call, establish the incoming / outgoing call to the portable wireless terminal of the person concerned, send the mail and report the monitoring result Is described. Moreover, there exists Unexamined-Japanese-Patent No. 2000-148646 (patent document 2). Patent Document 2 states that “accumulation information and distribution destination terminal device identification information is accumulated, and address information of the terminal device is acquired based on the identification information from a home wireless server that manages the distribution destination terminal device. Based on the address information, the distribution information is transferred to the wireless server to which the distribution destination terminal device is connected.The information monitoring device of the present invention monitors whether there is distribution information to the specified terminal device in another server that stores the information. , “PUSH type functional server that processes this distribution information and distributes it to the terminal device”.

JP 2003-229970 A JP 2000-148646 A

  In the field maintenance corresponding to the infrastructure operation of the mobile communication system, it is necessary to apply for a station for maintenance work, assign a maintenance worker, and give a work instruction to the maintenance worker. However, in the above-described conventional technology, these procedures and processes are not automated and the operation is not optimized.

  That is, in the infrastructure operation of the conventional mobile communication system, the convenience of maintenance personnel is not considered. Furthermore, in the existing operation, the application for admission, the assignment of maintenance workers, and the work instructions to the maintenance workers are performed manually by the administrator. There were cases where it was difficult to respond to The data used in the maintenance operation is usually obtained by a supervisor who arbitrarily obtains necessary information and takes it out of the infrastructure, and the maintenance person who performs work on site receives it and performs the maintenance operation.

  A typical example of the invention disclosed in the present application is as follows. That is, a work support system that supports work at a base station, comprising: a processor that executes a program; a memory that stores the program; a communication interface that connects to other devices; and a database, Base station information for storing identification information and location information of the base station, worker information for storing identification information of workers working in the base station and information on the area in charge, and Including worker shift information for storing identification information and time information for which work can be performed, wherein the work support system receives a failure notification from the base station, and the base station identification information from the received notification. And by referring to the database to identify a worker who can work at the base station, information on the identified worker and the worker can work. Write time in the memory, select the operator that can work on the most recent time, allocated to the maintenance of the disorder.

  According to the representative embodiment of the present invention, it is possible to respond to maintenance promptly upon occurrence of a failure, and improve the convenience of the maintenance person.

It is a figure explaining the flow of the process of the conventional fault maintenance. It is a figure explaining the system of the Example of this invention, and the operation | work of a person concerned. It is a functional block diagram of the local maintenance correspondence Web system of a present Example. It is a sequence diagram in the system of a present Example. It is a figure explaining the detail of the sequence of a suspicious device specific | specification part in a present Example. It is a figure explaining the detail of the sequence of the worker allocation part in a present Example. It is a figure explaining the detail of the sequence of the entrance application preparation part in a present Example. It is a figure explaining the detail of the sequence of the work instruction information preparation part in a present Example. It is a figure explaining the detail of the sequence of the transmission part in a present Example. It is a figure explaining an example of the base station failure information in a present Example. It is a figure explaining an example of a suspicious device table in a present Example. It is a figure explaining an example of the worker information table in a present Example. It is a figure explaining an example of the worker shift table in a present Example. It is a figure explaining an example of the base station information table in a present Example. It is a figure explaining an example of the work content information table in a present Example. It is a figure explaining an example of the transmission destination information table in a present Example. It is a figure explaining an example of the entrance application in a present Example. It is a figure explaining an example of the work instruction document in a present Example.

  Embodiments of the present invention will be described below with reference to the drawings.

<Example 1>
As an embodiment of the present invention, an example of a local maintenance compatible Web system 30 that creates worker assignments, entry applications, and work instructions will be described.

  Before describing an embodiment of the present invention, the flow of conventional fault maintenance processing and problems of the present invention will be described with reference to FIG.

  Local failure maintenance of the mobile communication system is performed at the mobile communication system site 100 and the local maintenance support site 200. A base station 10 is installed in an area A that extends over the mobile communication system site 100 and the local maintenance site 200.

  The center machine monitoring apparatus 20 monitors the life and death of the base station 10 and displays base station failure information as a result of life and life monitoring on the monitoring terminal 20a.

  The monitor 1 monitors the state of the base station 10 with reference to the base station failure information displayed on the monitoring terminal 20a.

  In the example illustrated in FIG. 1, since a failure has occurred in the base station 10, the supervisor 1 notifies the administrator 2 of the base station failure information and requests maintenance response.

  The manager 2 assigns a worker, creates a station entry application, and creates a work instruction in order to recover the failure of the base station 10 by the maintenance work that has received a response request.

  In assigning workers, the administrator 2 identifies a worker who is in charge of the area A to which the base station 10 in which the failure occurred belongs from the worker list, and manages the worker's operating status for each date and time. The maintenance work of the base station 10 is assigned to the worker 3 with reference to the operation status of the worker corresponding to the area A from the shift table.

  In the admission application, the manager 2 creates an application form for receiving permission for admission from the manager of the area A of the mobile communication system site 100 so that the worker 3 can enter the base station 10. Apply for entry. Information on maintenance work (worker name, work content, etc.) is described in the entry application. The administrator 2 sends an entry permit issued to the worker 3 when the entry application is permitted.

  In the work instruction, the administrator 2 refers to the base station failure manual or the recovery procedure manual regarding the work contents that the worker 3 performs at the base station 10, and the suspected device for the alarm name indicated in the base station failure information And check the exchange method. Then, the checked contents and the location of the base station 10 are described in the work instruction sheet, and the work instruction sheet is sent to the worker 3.

  The worker 3 refers to the product number of the replacement device described in the work instruction, and obtains the replacement device used for the maintenance work from a device storage location (for example, a management warehouse). The worker 3 enters the base station 10 in accordance with the date and location described in the work instruction, and performs maintenance work according to the work content of the work instruction.

  FIG. 2 is a diagram for explaining the work of the system and related parties of the present embodiment. 2, the same components as those shown in FIG. 1 are denoted by the same reference numerals, and the description thereof is omitted.

  When a failure occurs in the base station 10, the center machine monitoring device 20 transmits the base station failure information to the monitoring terminal 20a and the local maintenance compatible Web system 30. The local maintenance compatible Web system 30 executes worker assignment, entry application creation, and work instruction creation performed by the administrator 2 in FIG.

  The local maintenance compatible Web system 30 includes a processor that executes a program, a memory that stores a program executed by the processor, and an auxiliary storage device that stores data (for example, a magnetic disk drive (HDD), a nonvolatile semiconductor storage device (SSD)). Etc.), and a computer having a communication interface for controlling communication with other devices and a network interface for communicating with other devices.

  The local maintenance support Web system 30 assigns workers, creates an entry application form, and transmits the created entry application form to the administrator terminal 2a. The administrator 2 receives the admission application created by the local maintenance compatible Web system 30, obtains an admission permit from the admission application, and sends it to the operator 3 of the admission permit. The local maintenance compatible Web system 30 normally executes these processes automatically, but can be referred to and changed by the user manually operating the system.

  The local maintenance compatible Web system 30 creates a work instruction and transmits the created work instruction to the worker terminal 3a. The worker 3 refers to the product number of the replacement device described in the work instruction, and obtains the replacement device used for the maintenance work from a device storage location (for example, a management warehouse). The worker 3 enters the base station 10 in accordance with the date and location described in the work instruction, and performs maintenance work according to the work content of the work instruction.

  Unlike the base station failure information I1, the content of the work instruction notified from the local maintenance compatible Web system 30 to the worker 3 is organized for the worker 3. The base station failure information I1 includes the area concept and takes into account the security level at the upper mobile communication system site 100 and the lower local maintenance support site 200.

  The administrator terminal 2a is a computer used by the administrator 2, and includes a processor for executing a program, a memory for storing a program executed by the processor, and an input unit (for example, a touch panel, a keyboard) for the administrator 2 to input an instruction. Etc.), an output unit for displaying information (for example, a display, a printer, etc.), and a network interface for controlling communication with other devices.

  The monitoring terminal 20a is a computer used by the monitor 1, and includes a processor that executes a program, a memory that stores a program executed by the processor, and an input unit (for example, a touch panel, a keyboard, and the like) for the monitor 1 to input an instruction. ), An output unit for displaying information (for example, a display, a printer, etc.) and a network interface for controlling communication with other devices.

  For example, the administrator terminal 2a and the monitoring terminal 20a are operated by a browser, and display information output from the local maintenance compatible Web system 30 and the center machine monitoring device 20 to the operator, respectively, and input the operator. Accept.

  FIG. 3 is a functional block diagram of the local maintenance compatible Web system 30 of the present embodiment.

  The local maintenance compatible Web system 30 includes a processing function unit F0, a storage unit M1, and a database unit T0.

  The processing function unit F0 includes a suspected device identification unit F1, a worker assignment unit F2, an entry application creation unit F3, a work instruction information creation unit F4, a transmission unit F5, and a creation file storage unit F100.

  The suspected device identification unit F1 identifies a suspected device suspected of causing the failure. Details of processing executed by the suspicious device specifying unit F1 will be described later with reference to FIG.

  The worker assignment unit F2 assigns workers to work. Details of the processing executed by the worker assignment unit F2 will be described later with reference to FIG.

  The entry application creation unit F3 creates an entry application form for the worker to work at the base station. Details of the processing executed by the entry application creation unit F3 will be described later with reference to FIG.

  The work instruction information creation unit F4 creates a work instruction document for instructing a worker to perform a work. Details of the processing executed by the work instruction information creation unit F4 will be described later with reference to FIG.

  The transmission unit F5 transmits the created entry application form F100a to the administrator terminal 2a, and transmits the created work instruction sheet F100b to the worker terminal 3a. Details of the processing executed by the transmission unit F5 will be described later with reference to FIG.

  The created file storage unit F100 stores an entry application F100a and a work instruction F100b.

  The storage unit M1 stores base station failure information M1a, device information M1b, worker information M1c, and work instruction information M1d.

  The base station failure information M1a stores information acquired from the base station failure information I1. The device information M1b stores information acquired from the simulated device table T1. The worker information M1c stores information acquired from the worker information table T2 and the worker shift table T3. The work instruction information M1d includes base station information and work content information. Base station information stores information acquired from the base station information table T4. The work content information stores information acquired from the work content information table T5. These base station failure information M1a, device information M1b, worker information M1c, and work instruction information M1d serve as entry application information.

  The database unit T0 includes a suspicious device table T1, a worker information table T2, a worker shift table T3, a base station information table T4, a work content information table T5, and a transmission destination information table T6.

  FIG. 4 is a sequence diagram in the system of the present embodiment. In the description of FIG. 4, FIGS. 3 to 17 are referred to.

  When a failure occurs in the base station 10, the base station 10 notifies the failure information to the center machine monitoring device 20 (step S1). When the center machine monitoring device 20 detects a failure, the monitoring terminal 20a displays the detected content (step S2).

  The center machine monitoring device 20 transmits the base station failure information to the local maintenance compatible Web system 30 (step S3).

  Here, an example of the base station failure information I1 will be described with reference to FIG.

  The base station failure information I1 includes information on a base station ID (I101), an alarm name I102, an alarm IDI103, an occurrence date I104, an occurrence time I105, a recovery time I106, an area IDI107, and an occurrence location I108.

  The base station ID (I101) is identification information for uniquely identifying the base station 10. The alarm name I102 is the name of the detected alarm. The alarm IDI 103 is identification information for uniquely identifying the detected alarm. Occurrence date I104 and occurrence time I105 are the date and time when the alarm occurred (the failure was detected), respectively. The recovery time I106 is the time when the failure related to the detected alarm is recovered. The area IDI 107 is identification information for uniquely identifying the area where the base station where the alarm is detected exists. The occurrence location I108 is a location (for example, unit number, slot number, etc.) where a failure relating to the detected alarm has occurred.

  In the example of the base station failure information I1 shown in FIG. 10, in the data in the first row, the base station ID is 10001, the alarm name generated in this base station is a card failure, the alarm ID is 20020, The date is September 1st, the occurrence time is 12:00, the recovery time is not recorded (representing that this failure has not yet been recovered), the area ID is A, The occurrence location is unit 1 and slot 1 of the corresponding base station.

  Returning to FIG. 4, in step S <b> 4, the local maintenance support Web system 30 identifies the suspected device.

  Details of the sequence for identifying the suspected device will be described with reference to FIG.

  Before the sequence for identifying the suspected device, in step S3, the center machine monitoring device 20 transmits the base station failure information to the local maintenance compatible Web system 30. The storage unit M1 of the local maintenance compatible Web system 30 stores the received base station failure information. The stored base station failure information M1a is held until an entry application F100a and a work instruction F100b are created.

  Next, the suspected device specifying unit F1 refers to the latest data (data with an alarm ID of 20020) from the base station failure information M1a (F1a). Next, the suspicious device specifying unit F1 searches the suspicious device table T1 for a suspicious device corresponding to the alarm ID 20020 referred to in F1a, and reads the suspicious device data (F1b).

  FIG. 11 shows an example of the suspected device table T1.

  The suspected device table T1 is a list of suspected devices corresponding to the alarm names, and includes information on alarm names, alarm IDs, and suspected devices.

  The suspicious device has a suspicious order. In the embodiment, data items of the suspicious devices 1 to 4 are provided. In the maintenance work, if the device is replaced according to the set order and the failure is not recovered, the cause of the failure can be isolated by replacing the device of the next order. In the example of the suspected device table T1 illustrated in FIG. 11, the devices suspected of causing the failure with the alarm ID 20020 are the device A and the device B.

  Finally, the suspicious device specifying unit F1 stores the data of the devices A and B, which are suspicious device data, in the storage unit M1 (F1c). The stored device information M1b is held until an entry application F100a and a work instruction F100b are created.

  Returning to FIG. 4, in step S <b> 5, the local maintenance support Web system 30 assigns workers.

  The details of the sequence for assigning workers will be described with reference to FIG.

  The worker assignment unit F2 obtains the latest data (for example, area ID = A of the data in the first row in FIG. 10) from the base station failure information M1a stored in the storage unit M1 (F2a). Next, the worker assignment unit F2 searches the worker information table T2 for a worker ID corresponding to the acquired area ID (= A) (F2b).

  FIG. 12 shows an example of the worker information table T2.

  The mail address is the transmission destination of the work instruction sheet F100b. Note that an IP address may be used instead of a mail address as long as the worker terminal can be identified. The assigned area is identification information of an area in charge of maintenance work.

  In the example of the worker information table T2 shown in FIG. 12, worker IDs whose assigned area is A are 30001 and 30002.

  Next, the worker assignment unit F2 searches the worker shift table T3 for possible schedules for the worker whose worker ID is 30001 and 30002 searched by the function F2b (F2c).

  FIG. 13 shows an example of the worker shift table T3.

  The worker shift table T3 holds information on whether or not tasks can be assigned in units of time for each date based on the worker shift status. The worker shift table T3 includes worker ID, worker name, and information on availability of work in date / time units.

  According to the example of the worker shift table T3 shown in FIG. 13, the latest possible schedule for the worker with worker ID = 30001 is 9/2 from 9:00 to 13:00, and the worker ID = 30002 is the latest. The possible schedule for is 12: 00 to 15: 00 on 9/2. Therefore, the work is assigned to the worker with worker ID = 30001 who can respond the earliest. In addition, when there are a plurality of assignable workers and the work availability of the earliest time is the same, the work may be assigned to a worker with a small worker ID.

  Finally, the worker assigning unit F2 stores data of the latest available schedule for the worker with worker ID = 30001 (that is, 9/2 from 9:00:00 to 13:00) in the storage unit M1 (F2d). ). The stored worker information M1c is retained until an entry application F100a and a work instruction F100b are created.

  Returning to FIG. 4, in step S <b> 6, the local maintenance compatible Web system 30 creates an entry application.

  The details of the sequence for creating the entry application form will be described with reference to FIG.

  First, the entry application creation unit F3 searches for the latest base station ID data and acquires the base station ID (F3a). Next, the station entry application creation unit F3 searches the base station information table T4 and acquires the location of the base station whose base station ID is 10001 (F3b). The entry application creation unit F3 stores the search result in the work instruction information M1d of the storage unit M1 (F3c). The stored work instruction information M1d is held until an entry application F100a and a work instruction F100b are created.

  FIG. 14 shows an example of the base station information table T4.

  The base station information table T4 includes base station ID, area ID, location, and information on installation status with other devices. For example, the base station information table T4 is updated periodically (such as once a month).

  The installation status of other devices is a precaution during maintenance work, and is information that needs to be grasped by those concerned when performing the maintenance work. That is, in the case of a single installation, the corresponding station apparatus is installed alone. On the other hand, in the case of a side-by-side installation, equipment that is not subject to maintenance work is also installed, so care must be taken not to affect other equipment during maintenance work. In the example of the base station information table T4 shown in FIG. 14, the location of the base station whose base station ID is 10001 is Chiyoda-ku 1 in Tokyo.

  Next, the entry application creation unit F3 searches the work content information table T5 and searches for the service influence corresponding to the alarm ID (F3d).

  FIG. 15 shows an example of the work content information table T5.

  The work content information table T5 includes information such as alarm name, alarm ID, work content, precautions, service influence, and service influence range. For example, the service influence with the alarm ID 20020 is “no influence” because the alarm relates to the failure of the redundant card, and the service influence range is limited to the corresponding station.

  Next, the entry application creation unit F3 stores data such as service influence as a search result in the work instruction information M1d of the storage unit M1 (F3e). The stored work instruction information M1d is held until an entry application F100a and a work instruction F100b are created.

  FIG. 17 shows an example of the entry application F100a.

  In the entry application form F100a, information necessary for the entry application is described. Specifically, as shown in FIG. 17, the entry items of the entry application form F100a include work name, entry date and time, area, work target station, installation status with other devices, service impact, service impact range, and exchange device name. The device number after the replacement and the maintenance worker.

  Finally, the entry application creation unit F3 reads the entry application information from the storage unit M1 (F3f), obtains necessary data from the read entry application information, creates the entry application information (F3g), and creates the created entry station The application form F100a is stored in the created file storage unit F100 (F3h). Further, the entry application creation unit F3 displays the created entry application form F100a on the administrator terminal 2a (S61 in FIG. 4).

  Returning to FIG. 4, in step S <b> 7, the local maintenance support Web system 30 creates work instruction information.

  Details of a sequence for creating work instruction information will be described with reference to FIG.

  In FIG. 8, the work instruction creating unit F4 reads the work instruction information M1d and the entry application information from the storage unit M1 by the function F4a (F4a), and acquires necessary data from the read work instruction information M1d and the entry application information. Work instruction information is created (F4b), and the created work instruction sheet F100b is stored in the created file storage unit F100 (F4c). Further, the work instruction creating unit F4 displays the created work instruction document F100b on the administrator terminal 2a (S81 in FIG. 4).

  FIG. 18 shows an example of the work instruction sheet F100b.

  The work instruction sheet F100b describes information necessary for maintenance work. Specifically, the items described in the work instruction F100b are: work name, work content, precautions, station entry date / time, work target station, location, installation status with other devices, alarm name, occurrence location, occurrence date, occurrence time. Recovery time, service impact, service impact range, replacement device name, device number after replacement, maintenance worker name, and the like.

  The entry application form F100a and the work instruction sheet F100b describe the device number after replacement. The post-replacement device is an article issued for maintenance work from a device storage location such as a management warehouse. For this reason, the local maintenance compatible Web system 30 has a function of acquiring the product number of the issued device in cooperation with the device storage system. When the entry application and work instruction are created, the product number of the device that has been issued is fetched from the linked device storage system and written in the entry application and work instruction. As described above, for example, the linkage function with the subsystem may be linked with an entry application processing system having a function of accepting and approving an application for an entry application.

  Returning to FIG. 4, in steps S8 and S9, the local maintenance-response Web system 30 transmits the entry application F100a to the administrator terminal 2a and transmits the work instruction sheet F100b to the worker terminal 3a. The entry application and work instruction can be transmitted by e-mail, for example.

  The details of the sequence for transmitting the entry application and work instruction will be described with reference to FIG.

  The transmission unit F5 checks whether a new file (entrance application F100a, work instruction F100b) is stored in the created file storage unit F100 (F5a). When a new file is stored in the created file storage unit F100, the transmission unit F5 acquires an area ID from the new file (F5b). The area ID extracted from the entry application F100a and the work instruction F100b is A.

  Next, the transmission unit F5 searches the transmission destination information table T6, and acquires the mail address and the responsible information whose area ID is searched for in F5a (F5c).

  FIG. 16 shows an example of the transmission destination information table T6.

  The transmission destination information table T6 includes an area ID, a party ID, a party name, a mail address, and responsible information.

  After that, the transmission unit F5 sends the entry application form to the administrator's mail address among the mail addresses with the area ID A (F5d), and the charge sends the work instruction to the worker's mail address ( F5e). In this embodiment, the recipient accesses the local maintenance compatible Web system 30 using the information described in the received e-mail, and refers to the received information. The administrator can also change the entry application and work instructions.

  Returning to FIG. 4, in step S <b> 10, the worker 3 operates the worker terminal 3 a, and the worker terminal 3 a responds to the local maintenance compatible Web system 30 to receive the work instruction.

  Thereafter, the manager 2 accesses the local maintenance compatible Web system 30 from the manager terminal 2a and confirms the reception status of the work instruction of the worker 3 (A1). If the reception response S10 cannot be received after a predetermined period, the manager 2 activates the worker assignment sequence S5 in order to change the worker assignment, for example, by specifying another worker by operating the manager terminal 2a. The instruction is transmitted to the local maintenance compatible Web system 30. The worker assignment unit F2 executes the processes after the worker assignment sequence S5 again.

  The monitor 1 accesses the center machine monitoring device 20 using the monitoring terminal 20a and confirms the content of the failure (A2). The supervisor 1 requests the manager 2 for maintenance (A3).

  The manager 2 sends an entry application form to the supervisor 1 (A4).

  The worker 3 acquires a work instruction from the worker terminal 3a (A5). The worker 3 refers to the serial number of the replacement device described in the work instruction sheet F100b, and obtains the replacement device from a device storage location such as a management warehouse (A6).

  The supervisor 1 issues an entry permit to the manager 2 (A7).

  The administrator 2 sends an entry permit necessary for entering the station to the worker terminal 3a (A8).

  The worker 3 performs maintenance work at the base station 10 (A9). When the worker 3 inputs the work result (for example, completion of the work) to the worker terminal 3a, the worker terminal 3a registers the completion of the work in the local maintenance compatible Web system 30 (A10).

  In step S11, the local maintenance compatible Web system 30 notifies the monitoring terminal 20a and the administrator terminal 2a of the work result. Specifically, as in the process shown in FIG. 9, when the local maintenance-response Web system 30 receives the work result registration notification A10 from the worker terminal 3a, the transmission unit F5 displays the area ID included in the work result registration notification A10. Is used to search the transmission destination information table T6 to acquire the transmission destination of the area (F5f). Then, the transmission unit F5 notifies the acquired transmission destination of the work result (S11).

  As described above, according to the embodiment of the present invention, in the field maintenance response at the time of the hardware failure of the mobile communication system, the entry management, the maintenance worker assignment management, and the work instruction to the maintenance worker are automatically performed. Therefore, it is possible to respond quickly when a failure occurs, and to improve the convenience of the maintenance personnel.

  Although the present invention has been described in detail with reference to the accompanying drawings, the present invention is not limited to such specific configurations, and various modifications and equivalents within the spirit of the appended claims Includes configuration.

DESCRIPTION OF SYMBOLS 1 Monitor 2 Manager 2a Manager terminal 3 Worker 3a Worker terminal 10 Base station 20 Center machine monitoring device 20a Monitoring terminal 30 Local maintenance corresponding Web system 100 Mobile communication system site 200 Local maintenance corresponding site

Claims (8)

A work support system for supporting work at a base station,
A processor for executing the program, a memory for storing the program, a communication interface connected to another device, and a database;
The database includes base station information storing identification information and location information of the base station, worker information storing worker identification information and responsible area information working in the base station, and Including worker shift information for storing worker identification information and time information for which work can be performed,
The work support system includes:
Receiving a notification of failure from the base station;
Extracting the base station identification information from the received notification,
Referring to the database, identifying a worker who can work at the base station, writing the information of the identified worker and the time that the worker can work in a memory,
A work support system, wherein a worker who can work at the latest time is selected and assigned to the maintenance work of the failure. The work support system according to claim 1,
An application form including information on a worker to which the maintenance work is assigned and information on a time at which the worker is assigned, and an application form for the identified worker to perform work to recover the failure. A work support system characterized by creating. The work support system according to claim 2,
The database further includes simulated device information for storing fault type information and simulated device information,
The work support system includes:
Extracting the type of failure from the received notification,
Refer to the database to identify the device to be replaced to recover from the failure,
A work support system for creating a work instruction for exchanging the identified device. The work support system according to claim 3,
The database further includes transmission destination information for storing the contact information of the worker and the contact information of an administrator who manages the worker for each area of the base station,
The work support system includes:
Referring to the database, identify the contact information of the identified worker and the contact information of the manager in charge of the base station where the failure has occurred,
Send the created application to the contact information of the identified worker;
The work support system, wherein the created instruction is transmitted to the specified administrator's contact information. A work support method executed in a work support system for supporting work at a base station,
The work support system includes a processor that executes a program, a memory that stores the program and data, a communication interface that is connected to another device, and a database.
The database includes base station information storing identification information and location information of the base station, worker information storing worker identification information and responsible area information working in the base station, and Including worker shift information for storing worker identification information and time information for which work can be performed,
The method
The communication interface receiving a notification of failure from the base station;
The processor extracting the identification information of the base station from the received notification;
The processor refers to the database, identifies a worker who can work at the base station, and writes the information of the identified worker and the time that the worker can work into a memory;
And a step of selecting a worker who can work at the latest time and allocating it to the maintenance work of the failure. The work support method according to claim 5,
The processor is an application form including information on a worker to whom the maintenance work has been assigned and information on a time to which the worker has been assigned, so that the identified worker performs a work to recover the failure A work support method comprising the step of creating an application form. The work support method according to claim 6,
The database further includes simulated device information for storing fault type information and simulated device information,
The method
The processor extracting the type of failure from the received notification;
The processor refers to the database to identify a device to be replaced to recover from the failure;
And a step of creating an instruction for exchanging the specified device by the processor. The work support method according to claim 7,
The database further includes transmission destination information for storing the contact information of the worker and the contact information of an administrator who manages the worker for each area of the base station,
The method
The processor refers to the database to identify the contact information of the identified worker and the contact information of the manager in charge of the base station in which the failure has occurred;
The processor sending the created application form to the identified worker contact;
The processor includes the step of transmitting the created instruction to the specified administrator's contact information.