JP2014063307A - Station service system and specific event processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable performing a user correspondence processing to a specific event occurred on the system operation side.SOLUTION: A station service apparatus 11 includes a use detailed data server 13 acquiring individual identification information for all of the IC cards occurring specific events by retrieving database based on the received specific events and registering the information to a distribution server 15 with the unique event information in the specific events, determining whether the card currently processing is the card occurring the specific event or not based on the individual identification information received from the distribution server, and processing means informing a message to the user using the card guiding the user to a station clerk who can operate a clerk terminal 11C based on the event information received from the distribution server 15 in the case where the IC card is determined to be occurring the specific event.

Description

  Embodiments described herein relate generally to a station service system including station service equipment that handles IC cards.

  For station service systems equipped with station service equipment such as automatic ticket vending machines, automatic ticket gates, automatic checkout machines, etc., due to errors on the system operation side or other reasons, for example, it is accompanied by notification obligations such as `` error issuance '' and `` freight fare calculation '' In the past, when a specific event occurs, a notification means has been adopted that widely informs the concerned person of the specific event through a guide poster or a press announcement in the station.

  However, the processing means associated with the occurrence of this specific event is a heavy economic burden, and only for users who know that it falls under the specific event, the predetermined procedures such as reissuance and settlement at the station window. Therefore, there is a problem that fair processing and quick processing cannot be expected.

  On the other hand, in recent years, instead of magnetic tickets, wireless card media called IC cards or IC tickets have become widespread, and station service equipment such as ticket vending machines and automatic ticket gates installed at each station. , Most of them make it possible to use a plurality of types of IC cards having a commuter pass and a prepaid charge function. In the station service system that enables the use of the IC card, the card can be specified from the usage details data managed on the upper side, but the user of the card cannot be specified.

  Conventionally, as a system operation technology in a station service system equipped with station service equipment such as an automatic ticket vending machine and an automatic ticket gate, an ID number unique to a ticket medium such as a boarding ticket, a limited express ticket, and a reserved ticket is conventionally used. In addition, there is an operation management system that determines whether or not unauthorized use has occurred by adding a unique ID to the ticket.

JP 2007-304925 A

  The problem to be solved by the present invention is to provide a station service system that can efficiently implement user response processing for a specific event occurring on the system operation side with an economically advantageous configuration.

  The station service system according to the embodiment receives a plurality of types of station service equipment including an automatic ticket gate that handles IC cards and clerk terminals, and IC card usage information handled by the station service equipment via a data totalizer for each station. In the station service system comprising: a usage statement data server stored in the database; and a distribution server that transmits the station service information transmitted from the usage statement data server to a plurality of types of station service devices, the usage statement data server includes: Accepting a specific event that occurred on the system operation side, searching the database based on the received specific event, obtaining individual identification information of all IC cards in which the specific event has occurred, from the database, Card ID acquisition processing means that is held together with event information unique to the received specific event, and an IC that is acquired and held by the card ID acquisition processing means Processing event notification processing means for registering individual identification information and event information of a card to the distribution server and distributing to the station service equipment via the distribution server, and the automatic ticket gate includes the distribution server In the event occurrence judging means for judging whether or not the specific card is an IC card in which the specific event has occurred, based on the individual identification information received from When it is determined that the IC card in which the specific event has occurred, based on the event information received from the distribution server, the card user is sent to the attendant terminal. An informing means for informing a message that is guided to a station staff capable of operation, and the attendant terminal responds to the specific event that has occurred based on an IC card presented by a user of the card. Characterized by comprising the procedure processing means for performing a predetermined procedure processing for.

The block diagram which shows the structure of the station service system which concerns on embodiment. Outline | summary explanatory drawing of a process of the station service system which concerns on the said embodiment. The flowchart which shows the process sequence of the usage-detail data server which concerns on the said embodiment. The flowchart which shows the process sequence of the automatic ticket gate which concerns on the said embodiment. The flowchart which shows the process sequence of the attendant terminal which concerns on the said embodiment. The flowchart which shows the other process sequence of the usage details data server which concerns on the said embodiment.

  Embodiments will be described below with reference to the drawings. In this embodiment, specific events that have occurred such as correction of incorrect issuance or refund of excess revenue fare that caused miscalculations for IC cards that have caused specific events such as “wrong issuance” or “fair calculation” A series of processing operations according to a certain procedure involving manual operation of station staff and data transmission / reception with a host device until the problem is solved is called “procedure processing”. In addition, in the system configuration of actual operation, station equipment such as automatic ticket vending machines, automatic ticket gates, clerk terminals, automatic checkout machines, etc. are installed according to the required number for each station. For the sake of simplicity, the station equipment installed at each station is shown as an example of each of three types of automatic ticket vending machines, automatic ticket gates, and staff terminals (window processing machines). The terminal devices are omitted.

  As shown in FIG. 1, the station service system 1 according to this embodiment includes a plurality of types of station service equipment 11 including an automatic ticket vending machine 11A that handles an IC card (TK), an automatic ticket gate 11B, and an attendant terminal 11C. The usage details data server 13 that accumulates the usage information of the IC card (TK) handled by the station service equipment 11 in the passenger flow database (DB) 14 via the data aggregator 12 for each station, and transmission from the usage details data server 13 And a distribution server 15 that transmits various types of station service information to a plurality of types of station service devices 11.

  The usage details data server 13 constitutes a center server of the station service system and includes a unique number (TK-ID) of an IC card (TK) handled by the station service equipment 11 such as the automatic ticket vending machine 11A and the automatic ticket gate 11B. The process of receiving usage information sequentially via the data totaling machine 12 and registering it in the passenger flow database (DB) 14 is always performed.

  The usage details data server 13 accepts a specific event (SM) generated on the system operation side as means for realizing a processing function associated with the occurrence of the specific event (SM), and generates the occurrence for each received specific event (SM). A specific event reception processing means for creating a specific event procedure processing table (Ta) specific to the specific event for executing a predetermined procedure for the specific event (SM), and a received specific event (SM). Individual identification information of an IC card (TK) in which a specific event (SM) is generated from the database (DB) 14 based on a search of the passenger flow database (DB) 14 based on the specific event (procedure processing target) (TK-ID; hereinafter referred to as “unique number”), and the obtained unique number (TK-ID) of each card, together with event information unique to the received specific event, is a specific event procedure. The card ID acquisition processing means stored and stored in the physical table (Ta), the unique number (TK-ID) and event information of the IC card acquired and held by the card ID acquisition processing means are registered in the distribution server 15, and the distribution server 15 for the card unique number (TK-ID) acquired by the card ID acquisition processing means using the processing event notification processing means delivered to the station service equipment 11 via the card 15 and the specific event procedure processing table (Ta). An event management means for managing the processing results and declaring the convergence of the procedure processing for the specific event based on the execution period and status information registered in the specific event procedure processing table (Ta). Each of these processing means is realized by program processing of a processor constituting a control unit (not shown) provided in the usage details data server 13.

  The specific event procedure processing table (Ta) includes an event code unique to a specific event (SM) newly generated (accepted this time), a target section of the generated event, an occurrence date and time, an execution period, and a specific event. It has a storage area for storing the unique number (TK-ID) of all generated cards and the status information indicating the unprocessed / processed status of the procedure process and the execution date of the process associated with the number. Under the control of the usage detail data server 13, processing such as setting registration, reference, and update is performed.

  The automatic ticket vending machine 11A and the automatic ticket gate 11B constituting the station service device 11 each receive a convergence declaration from the usage details data server 13 together with the event information, along with the unique number (TK-ID) of the card received from the distribution server 15. The specific event for the IC card currently being handled by collating the unique number (TK-ID) of the held card with the unique number (TK-ID) of the IC card currently being handled. Event determination means for determining whether or not an IC card has occurred, and an event that is held when it is determined that the IC card is generating a specific event for the card currently being handled Informing the user of the card based on the information, a guide message for guiding the user of the card to a station staff capable of operating the staff terminal 11C ; And a physical means. Each of these processing means is realized by a program process of a processor constituting a control unit (not shown) provided in the automatic ticket vending machine 11A and the automatic ticket gate 11B.

  In this embodiment, voice output means using a speaker for notifying the card user of the guide message and display output means using a display are provided, and the event information (event code) is encoded. The station staff can generate guide message data, control the operation of the voice output means and the display output means based on the data, and allow the card user to operate the clerk terminal 11C by both voice and vision. A message to guide (guidance) is transmitted to. The message transmission means stores the message data in the memory of each station service device in advance, reads out the stored message data based on the event information, or outputs the encoded event information. Any of the transmission means which decodes on the clerk terminal 11C side and generates and outputs message data by the decoding may be used.

  In addition to the automatic ticket vending machine 11A and the automatic ticket gate 11B, the guide message output function described above can be provided in station equipment used by card users, such as an automatic payment machine and a prepaid charge dedicated machine. .

  The clerk terminal 11C, which constitutes the station service device 11 together with the automatic ticket vending machine 11A and the automatic ticket gate 11B, is based on the IC card (TK) in which the specific event (SM) has occurred, presented by the card user. And a procedure processing means for executing a predetermined procedure for the event. In this procedure, the attendant keeps the IC card (TK) in which the specific event (SM) has occurred, makes the attendant terminal 11C read the card information, makes an inquiry to the usage details data server 13, and follows the response instruction. A method of eliminating the generated event by manual operation or a method of canceling the generated event by manual operation according to a manual determined in advance by the staff based on information read from the IC card (TK) is employed. Specifically, as a specific event, for an IC card (TK) in which “incorrect issuance” has occurred, the misissuing part is corrected, and the IC card (TK) is changed to the cardholder with the correct contents. return. In addition, for IC cards (TK) for which "fare fare calculation" has occurred, a procedure for returning the IC card (TK) to the cardholder via a settlement procedure such as refunding of the excess revenue fare that has been calculated. carry out.

  In addition, the clerk terminal 11C records the processed information on the IC card (TK) that has undergone the procedure processing, and issues a specific event completion notification by an operation input accompanying the completion of the procedure processing of the specific event. Response processing means for responding the completion notification to the usage statement data server 13 via the data totaling machine 12 is provided. Each of these processing means is realized by program processing of a processor that constitutes a control unit (not shown) provided in the attendant terminal 11C.

  The data totaling machine 12 is provided for each station, and integrally manages the operating status, handling data, and the like of the station service equipment 11 installed in the station. Specifically, a monitoring function for monitoring the operation status of the station service equipment 11 installed at the station, a data collection function for collecting ticket issue / release information of the station service equipment 11 installed at the station, and a usage statement data server 13 And a transmission / reception control function for managing data transmission / reception between the host device and the station service equipment 11. In FIG. 1, in order to make the flow of data easy to understand, the distribution data of the distribution server 15 is shown as being distributed to the station service equipment 11 without going through the usage details data server 13. The transmission / reception control function is a function for transmitting card usage information including a unique number (TK-ID) of an IC card (TK) handled by the station service equipment 11 to the usage details data server 13 every time the card is used. A function of transmitting a specific event completion notification in card units received from the clerk terminal 11C to the usage details data server 13 is included.

  In addition to the above-described notification processing means, card ID acquisition processing means, and specific event reception processing means, the usage details data server 13 is specified from the attendant terminal 11C as means for realizing the processing function associated with the occurrence of the specific event (SM). An occurrence event management means is provided for receiving the event completion notification and updating / managing the specific event procedure processing table (Ta). When the specific event completion notification is received from the attendant terminal 11C via the data totaling machine 12, the generated event management means uses the card specific number (TK-ID) included in the specific event completion notification to specify the specific event procedure. The unique number (TK-ID) of the same number registered in the processing table (Ta) is searched, and the status information provided corresponding to the unique number is updated from the unprocessed state to the processed state. To do. Further, the number of cards for which the status information in the unprocessed state is searched for the unique numbers (TK-IDs) of all the cards registered in the specific event procedure processing table (Ta) and the procedure processing has not been completed yet. Confirm the implementation period registered in the specific event procedure processing table (Ta), determine whether or not to declare the convergence of the procedure processing using these information as judgment conditions, and determine the convergence declaration If not, the process for the specific event (SM) is continued, and when the convergence declaration is determined, the station declaration device 11 is notified of the convergence declaration via the distribution server 15. When receiving the specific event completion notification, the distribution server 15 and the station service equipment 11 perform a process of erasing all the holding information related to the specific event.

  Here, an example of processing of processing functions accompanying the occurrence of a specific event (SM) in the station service system of the embodiment shown in FIG. 1 will be described with reference to FIG. Here, as a specific event (SM), an example of processing associated with the occurrence of an event when “fare fare miscalculation” occurs is shown.

  Each time the IC card (TK) is used, the automatic ticket vending machine 11A and the automatic ticket gate 11B of the station service device 11 store the card usage information including the unique number (TK-ID) of the IC card in the data collecting machine 12. To the usage details data server 13. The usage statement data server 13 sequentially registers the card usage information received from each station service device 11 in the passenger flow database (DB) 14.

  As a specific event (SM), “fare fare miscalculation” occurs, and when the occurrence of this “fare fare miscalculation” is accepted by the usage details data server 13, the usage details data server 13 is registered in the passenger flow database (DB) 14. From the usage data of all the IC cards (TK), the usage details of the IC card (TK) in which the “fare fare calculation” has occurred are identified (see reference numeral 1 in FIG. 2), and the unique number (TK) of the identified card (TK) -ID) and event information unique to the specific event (here, fare miscalculation information) are registered in the specific event procedure processing table (Ta) and further registered in the distribution server 15 (see reference numeral 2 in FIG. 2).

  The distribution server 15 distributes the registered card unique number (TK-ID) and event information (fare miscalculation information) to the station equipment 11 (see reference numeral 3 in FIG. 2).

  When the automatic ticket vending machine 11A and the automatic ticket gate 11B included in the station service device 11 receive the distribution information from the distribution server 15, respectively, the unique number (TK-ID) of the distributed card and event information (fare miscalculation information) Each time the IC card (TK) is handled, the unique number (TK-ID) of the IC card (TK) currently handled is checked against the unique number (TK-ID) of the held card. Then, it is determined whether or not the IC card currently being handled is an IC card in which a specific event has occurred. Here, when it is determined that the IC card has a specific event, based on the stored event information, the user of the card is made to operate the attendant terminal 11C. A guide message that guides the station staff who can do this (see reference numeral 4 in FIG. 2).

  The card user presents the IC card in which the specific event has occurred to the station staff who operates the staff terminal 11C, and the station staff puts the card in the reader so that the station staff for the generated event The predetermined procedure process including the manual operation is performed (see reference numerals 5 and 6 in FIG. 2). In this procedure, an IC card (TK) in which a specific event (SM) has occurred is stored by an attendant, the card information is read by the attendant terminal 11C, an inquiry is made to the usage details data server 13, and the response instruction is followed. It is carried out by a method for eliminating the occurrence event by operation or a method for eliminating the occurrence event by manual operation according to a manual predetermined by a staff member based on information read from the IC card (TK). In this example, the IC card (TK) for which a “fare fare miscalculation” has occurred is returned to the cardholder through a checkout procedure such as refunding the excess revenue fare that has been miscalculated. Is implemented.

  By the procedural process for the occurrence of a specific event as described above, an IC card (TK) in which the generated event has occurred for a specific event that has occurred on the system operation side as compared to a notification means using a medium such as a poster or a newspaper. ) Can be reliably transmitted without error to the card user who owns the card user, and the handling process associated with the occurrence of the specific event for the card user can be efficiently performed with an economically advantageous configuration.

  FIG. 3 shows a processing procedure of the usage details data server 13 when the specific event (SM) occurs. In the procedure process of the usage details data server 13 accompanying the occurrence of this specific event (SM), when a specific event (SM) generated on the system operation side is received, the specified specific event (SM) occurs for each received specific event (SM). A specific event procedure processing table (Ta) specific to the specific event for executing a predetermined procedure for the event (SM) is created (step S11).

  A specific number of each IC card (TK) in which the specific event (SM) is generated from the usage information of the IC card (TK) registered in the passenger flow database (DB) 14 with the reception of the specific event (SM). (TK-ID) is retrieved and acquired (steps S12 and S13), and the specific numbers (TK-ID) of all the acquired cards are stored together with the event information specific to the received specific event, the specific event procedure processing table ( Ta) (step S14), the procedure processing data for executing the procedure processing of the specific event (SM) is created, and the procedure processing data is registered in the distribution server 15 (step S15). The distribution server 15 distributes the registered procedure processing data to the station service equipment 11.

  The processing procedure of the automatic ticket vending machine 11A and the automatic ticket gate 11B when the specific event (SM) occurs is shown in FIG. In the procedure processing of the automatic ticket vending machine 11A and the automatic ticket gate 11B accompanying the occurrence of the specific event (SM), the card unique number (TK-ID) received from the distribution server 15 is held together with the event information, and the IC card. Each time (TK) is handled, the specific event of the IC card currently being handled is verified by comparing the unique number (TK-ID) of the held card with the unique number (TK-ID) of the IC card currently being handled. It is determined whether or not the IC card has been generated (steps S31 to S34). Here, when it is determined that the card currently being handled is an IC card in which a specific event has occurred (Yes in step S34), to the card user based on the event information held above. Then, a guide message for guiding the card user to the station staff capable of operating the clerk terminal 11C is notified (step S35a), and the passing gate is opened (step S36). Further, when it is not determined that the card currently being handled is an IC card in which a specific event has occurred (No in step S34), the opening and closing control of the pass gate by the normal validity check is performed.

  FIG. 5 shows a processing procedure of the attendant terminal 11C when the specific event (SM) occurs. In the procedure processing of the attendant terminal 11C accompanying the occurrence of this specific event (SM), the attendant keeps the IC card (TK) in which the specific event (SM) has occurred (step S41), and the card information is stored in the attendant terminal 11C. The data is read (step S42), an inquiry is made to the usage details data server 13 (step S43), and according to the response instruction (step S44), procedural processing for the generated event is carried out with manual operation (step S45). Alternatively, the procedural process for the generated event is performed manually according to a predetermined manual by the staff based on the information read from the IC card (TK) (step S45). In the execution of the procedure process, the processed record is recorded on the IC card (TK) that has been processed (step S46), and the procedure processed card is returned to the card user (step S47). Then, at a predetermined transmission timing thereafter, a specific event completion notification accompanying the completion of the procedure processing of the specific event is reported to the usage details data server 13 via the data totaling machine 12 (step S48).

  When the usage details data server 13 receives a specific event completion notification as a procedure processing completion report from the staff terminal 11C (Yes in step S18 in FIG. 3), it uses the card unique number (TK-ID) included in the specific event completion notification. The unique number (TK-ID) of the same number registered in the specific event procedure processing table (Ta) is searched, and the status information provided corresponding to the unique number is changed from the unprocessed state to the processed state. The update process is performed (step S19). Further, the status information in the unprocessed state is searched for the unique numbers (TK-IDs) of all the cards registered in the specific event procedure processing table (Ta), and the procedure processing has not been performed yet. Check the number of cards in the processing state, check the implementation period registered in the specific event procedure processing table (Ta), and decide whether or not to declare the convergence of the procedure processing using these information as judgment conditions Determination is made (step S20). Here, when the convergence declaration is not determined (No at Step S20), the processing for the specific event (SM) is continued, and when the convergence declaration is determined (Yes at Step S20), the convergence declaration is transmitted to the station equipment via the distribution server 15. 11 is deleted, and then the specific event procedure processing table (Ta) for the occurrence event for which the convergence is declared is deleted (step S21). When receiving the specific event completion notification, the distribution server 15 and the station service equipment 11 perform a process of erasing all the holding information related to the specific event.

  Through the above procedure, the message can be reliably transmitted to the card user who owns the IC card (TK) in which the occurrence event has occurred without any error, and the response process associated with the occurrence of the specific event to the card user It can be carried out efficiently with an economically advantageous configuration.

  FIG. 6 shows another processing procedure of the usage detail data server 13 when the specific event (SM) occurs. The procedure process of the usage details data server 13 associated with the occurrence of the specific event (SM) automatically determines whether or not the IC card (TK) in which the specific event (SM) has occurred in the above embodiment. In contrast to the ticket vending machine 11A and the automatic ticket gate 11B, which are individually performed, in the process shown in FIG. 6, the above-described determination process is performed in the usage details data server 13 serving as a processing apparatus on the center server side. .

  The usage details data server 13 constitutes a center server of the station service system and includes a unique number (TK-ID) of an IC card (TK) handled by the station service equipment 11 such as the automatic ticket vending machine 11A and the automatic ticket gate 11B. The process of receiving usage information sequentially via the data totaling machine 12 and registering it in the passenger flow database (DB) 14 is always performed in real time.

  Each time the usage details data server 13 receives the usage information of the IC card from the station service equipment 11 (step S15-2), the specific number of each card held in the specific event procedure processing table (Ta) for the IC card. With reference to (TK-ID), it is determined whether or not the IC card has a specific event (SM) (step S16), and the IC card has a specific event (SM). When the determination is made (step S16 Yes), a notification command for instructing transmission of a guide message to the card user to the station equipment (for example, the automatic ticket gate 11B) that has transmitted the IC card usage information via the distribution server 15 ( IF) is returned (step S17). Note that steps S11 to S14 and S18 to S21 shown in FIG. 6 perform the same processing as the processing of the same step shown in FIG.

  The station service device (for example, the automatic ticket gate 11B) that has received the notification command (IF) reports a guide message that guides the card user to a station worker who can operate the staff terminal 11C according to the command, The pass gate is opened (see steps S35a and S36 in FIG. 4).

  Through the above procedure, the message can be reliably transmitted to the card user who owns the IC card (TK) in which the occurrence event has occurred without any error, and the response process associated with the occurrence of the specific event to the card user It can be carried out efficiently with an economically advantageous configuration.

  Each above-mentioned embodiment was shown as an example and is not intending limiting the range of invention. The presented embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and the equivalents thereof. For example, in the above-described embodiment, the determination process for determining whether or not the IC card (TK) has a specific event (SM) is not limited to the above-described embodiment, and may be, for example, an automatic ticket vending machine 11A or an automatic ticket gate 11B. The high-order processing apparatus (for example, station database server) installed in the station which manages the station service equipment 11 may implement the said determination process, and the structure which responds to the station service equipment 11 in real time may be sufficient. . In addition, the specific event (SM) is not limited to the above-mentioned “error issuance” or “fare fare calculation”. For long-term suspension due to, for example, the earthquake disaster, the settlement procedure processing is performed for unsettled card users. It is also possible to implement.

  DESCRIPTION OF SYMBOLS 1 ... Station service system, 11 ... Station service equipment, 11A ... Automatic ticket vending machine, 11B ... Automatic ticket gate, 11C ... Staff terminal, 12 ... Data totaling machine, 13 ... Usage details data server, 14 ... Passenger flow database (DB) 15 ... Distribution server, TK ... IC card, Ta ... Specific event procedure processing table.

Claims (10)

Usage details data that receives multiple types of station equipment including IC gates and clerk terminals, and usage information of IC cards handled by the station equipment via a data aggregator for each station and stores it in a database In a station service system comprising a server and a distribution server that transmits station service information transmitted from the usage statement data server to a plurality of types of station service devices,
The usage data server is
Receives a specific event that occurs on the system operation side, searches the database based on the received specific event, acquires individual identification information of all IC cards in which the specific event has occurred from the database, and receives the received Card ID acquisition processing means to be held together with event information unique to the specific event,
Processing event notification processing means for registering individual identification information and event information of the IC card acquired and held by the card ID acquisition processing means in the distribution server and distributing to the station equipment via the distribution server; And
The automatic ticket checker is an event occurrence determining means for determining whether or not an IC card in which the specific event has occurred is based on the individual identification information received from the distribution server. When,
When the event occurrence determining means determines that the specific event is occurring in the IC card, based on the event information received from the distribution server, the card user is notified of the card. Informing means for informing a message that guides a user to a station staff capable of operating the staff terminal,
The station staff system is characterized in that the staff terminal includes procedure processing means for executing a predetermined procedure process for the generated specific event based on an IC card presented by a user of the card.   The informing means is provided in each of a plurality of types of station service equipment including an automatic ticket vending machine or an automatic checkout machine constituting the station service equipment in addition to the automatic ticket gate. Station service system.   The specific event procedure processing means in the clerk terminal is at least one of an erroneous issuance of tickets and a fare miscalculation as a specific event, and performs a procedure process involving a procedure for adjusting the record or changing the record contents to eliminate the specific event. The station service system according to claim 1, wherein the station service system is implemented. The specific event procedure processing means in the attendant terminal reads information recorded on the IC card presented by the card user, makes an inquiry to the usage details data server based on the read information, and uses the usage A procedure processing means for performing a procedure to eliminate the specific event based on information returned from the detail data server;
Responding means for performing processing recording on the IC card that has been processed by the procedure processing means, and responding to the usage statement data server that the procedure processing of the specific event has been completed,
The station service system according to claim 1, wherein the station service system is provided.   The usage details data server creates a processing table specific to the specific event for each specific event, and manages the procedure processing results for the individual identification information acquired by the card ID acquisition processing means using the processing table. 5. The station service system according to claim 1, further comprising an occurrence event management means for declaring convergence of procedure processing for the specific event. Usage details data that receives multiple types of station equipment including IC gates and clerk terminals, and usage information of IC cards handled by the station equipment via a data aggregator for each station and stores it in a database A specific event processing program that spans a plurality of computers applied to a station service system comprising a server and a distribution server that transmits station service information transmitted from the usage statement data server to a plurality of types of station service devices. ,
In the computer of the usage statement data server,
Receives a specific event that occurs on the system operation side, searches the database based on the received specific event, acquires individual identification information of all IC cards in which the specific event has occurred from the database, and receives the received A card ID acquisition processing function to be held together with event information unique to the specific event,
A processing event notification processing function for registering individual identification information and event information of an IC card acquired and held by the card ID acquisition processing means in the distribution server and distributing to the station equipment via the distribution server is realized. Let
In the computer of the automatic ticket gate,
Based on the individual identification information received from the distribution server, an event occurrence determination processing function for determining whether or not the specific event has occurred for an IC card currently handled,
When it is determined in the event occurrence determination processing function that the IC card is causing the specific event, the card user is notified of the card based on the event information received from the distribution server. A notification processing function for notifying a message that guides a user to a station staff capable of operating the clerk terminal,
A specific event processing program for causing a computer of the clerk terminal to realize a procedure processing function for executing a predetermined procedure processing for the generated specific event based on an IC card presented by the card user.   The specific event according to claim 6, wherein, in addition to the computer of the automatic ticket gate, the notification function is realized in each of an automatic ticket vending machine constituting the station service device or a computer of a plurality of types of station service devices including the automatic ticket vending machine. Processing program.   The procedural processing function for a specific event at the clerk's terminal is a procedure that involves at least one of an erroneous issuance of a ticket or a fare miscalculation as a specific event, with a procedure for adjusting a record or changing the record contents to eliminate the specific event. The specific event processing program according to claim 6 to be executed. The procedure processing function of the specific event in the staff terminal reads the information recorded in the IC card presented by the card user, makes an inquiry to the usage details data server based on the read information, and uses the usage A procedure processing function for performing a procedure processing for eliminating the specific event based on information returned from the detail data server;
9. A response function of recording a processed record on an IC card that has been processed by the procedure processing function and responding to the usage details data server that the procedure processing of the specific event has been completed is provided. The specific event processing program described.   For each specific event, create a processing table specific to the specific event in the computer of the usage details data server, and use the processing table to record the procedure processing for the individual identification information acquired by the card ID acquisition processing function. The specific event processing program according to claim 6, further realizing a generated event management processing function that manages the process and declares the convergence of the procedure processing for the specific event.

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