JP2014048703A - Ticket dispenser - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce chance loss due to out of stock.SOLUTION: A ticket dispenser includes: issuing means which issues a ticket corresponding to commodity or service purchased; declaration means which declares sales stop of the commodity or service; input means which receives input of a reason for the sales stop; and output means which outputs the reason of the sales stop entered to the input means corresponding to information the commodity subject to the sales stop.

Description

  The present invention relates to a ticket issuing machine that issues a designated ticket.

  Conventionally, in restaurants such as restaurants, a store clerk can grasp whether or not a product ordered by a customer is out of stock using a handy terminal or the like possessed by the store clerk (see Patent Document 1). The clerk can quickly respond to orders from customers by grasping out-of-stock items and can improve the service.

Japanese Patent Laid-Open No. 4-139579

  However, in the method of Patent Document 1, the manager of the store cannot accurately grasp why the product is out of stock. For this reason, information such as the cause of the out of stock in the past cannot be fed back, and there is a possibility that the out of stock may be repeated for the same reason. As a result, there is a problem that a chance loss of the product due to the out-of-stock effect occurs.

  In view of the above circumstances, an object of the present invention is to provide a technique for reducing chance loss due to out of stock.

  One aspect of the present invention is a ticket issuing means for issuing a ticket corresponding to a product or service to be purchased, a declaring means for declaring a sale stop of the product or service, and an input means for receiving an input of the reason for the sale stop. And an output means for outputting the reason for the sale stop input to the input means in association with information related to the product to be stopped for sale. As a result, it is possible to know the reason for discontinuation of sales due to out of stock and the like, and it becomes possible to prepare the product using the reason, thereby reducing the chance loss.

  One aspect of the present invention is the ticket issuing machine as described above, wherein the declaring means can declare on the condition that the reason for the sale stop is input. As a result, when you cancel a sale, you must be sure to enter the reason, so you can never forget to enter the reason, and you can definitely get the reason. Can reduce chance loss after the next time.

  According to the present invention, the manager of the store can know the reason why the product has been discontinued due to out of stock. The manager of the store can make preparations for the next and subsequent products using the reason for canceling the sale. As a result, chance loss can be reduced.

It is a block diagram which shows the system configuration | structure of the ticketing system using a ticketing machine. It is the figure which showed the external appearance structure of the ticket issuing machine. It is a figure showing an example of the goods file memorize | stored in RAM101. It is a figure which shows the example of a display of the operation display panel 108 of the ticket issuing machine 10. FIG. It is the figure which showed the specific example of out-of-stock reason information. It is a figure showing an example of the attendee file and the attendee information file. It is a figure showing an example of an inventory file and a store file. It is the flowchart which showed the flow of the process of out-of-stock mode in this embodiment.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing a system configuration of a ticketing system using a ticketing machine. This ticketing system is introduced into a restaurant or the like. The ticketing system of the present invention includes a ticketing machine 10, a network 20, and a headquarter device 30.

  The ticket issuing machine 10 is a ticket issuing machine that issues meal tickets, and is connected to a network 20 such as the Internet. The headquarter device 30 performs communication with the ticket issuing machine 10 via the network 20. The headquarter device 30 manages the operation of the ticketing machine 10 and manages information in the ticketing machine 10. Further, the headquarter device 30 collects sales information from the ticketing machine 10, and performs management of sales information and ordering of products based on the sales information.

Next, functional configurations of the ticket issuing machine 10 and the headquarter device 30 will be described. First, the functional configuration of the ticket issuing machine 10 will be described.
The ticket issuing machine 10 includes a CPU (Central Processing Unit) 100, a RAM (Random Access Memory) 101, a ROM (Read Of Memory) 102, a coin insertion slot 103, a bill insertion slot 104, a money recognition unit 105, A money dispensing unit 106, a dispensing port 107, an operation display panel 108, a food ticket print issuing unit 109, and a communication unit 110 are provided. The functional units of the ticket issuing machine 10 are connected to each other via the bus 1.

  A CPU (central processing unit) 100 reads a ticket-issuing machine program stored in the ROM 102 and develops it in the RAM 101. The CPU 100 controls the entire ticketing machine 10 by executing the steps of the developed ticketing machine program (for example, the product selection mode program and the out-of-stock mode program). When the product is out of stock, the CPU 100 (declaration means) declares (notifies) the customer (user) that the product (food) is out of stock (discontinued). In addition, the CPU 100 (input means) accepts input of out-of-stock ingredients and reason for out-of-stock (hereinafter referred to as “out-of-stock reason information”) when declaring out of stock of the product. The out-of-stock foodstuff represents the out-of-stock foodstuff. The reason for out of stock represents the reason why the food is out of stock. Further, the CPU 100 (declaration means) can declare out of stock on condition that the out of stock reason information is input. Further, the CPU 100 (output means) outputs the input out-of-stock reason information and out-of-stock product information in association with each other.

In the RAM 101, the ticket issuing machine program read from the ROM 102 is expanded. The RAM 101 stores data (for example, a product file) generated by executing the ticketing machine program.
The ROM 102 stores a ticket issuer program for causing the CPU 100 to execute a product out of stock input process, a product out of stock declaration process, and a food ticket issuing process.

The coin insertion slot 103 is an insertion slot into which coins (coins) are inserted when a customer purchases a product.
The bill insertion slot 104 is an insertion slot into which a bill is inserted when a customer purchases a product.
The money identifying unit 105 identifies the type of money inserted into the coin insertion slot 103 or the bill insertion slot 104.
The money payout unit 106 pays out money from the payout outlet 107 as change or payout.

  The operation display panel 108 is an image display device such as a CRT (Cathode Ray Tube) display, a liquid crystal display, and an organic EL (Electro Luminescence) display. The operation display panel 108 is configured using a touch panel and displays a dish selection button. On the operation display panel 108, a customer selects a desired product by touching a desired product selection button. In addition to the product selection button, the operation display panel 108 has a “Cancel” button, a “Bulk Buy” button for instructing to purchase a plurality of the same dish at once, and “Various settings for the ticketing machine 10”. A “Setting” button and the like are also displayed. The operation display panel 108 can be switched between the product selection screen and the out-of-stock mode screen by operating the “setting” button on the screen. The product selection screen is a screen on which a customer selects a product. The out-of-stock mode screen is a screen on which the store clerk inputs out-of-stock information. The operation display panel 108 displays out-of-stock reason information stored in the RAM 101.

The meal ticket printing / issuing unit 109 issues a meal ticket by printing the name of a dish on a roll sheet and cutting it. The meal ticket print issuing unit 109 may be configured to print a single ticket and issue a ticket as a meal ticket.
The communication unit 110 communicates with the headquarter device 30 via the network 20. When the CPU 100 declares out of stock, the communication unit 110 transmits the output out-of-stock reason information and out-of-stock product information to the headquarter device 30.

Next, the functional configuration of the headquarter device 30 will be described.
The headquarter device 30 includes a CPU 300, a RAM 301, a ROM 302, and a communication unit 303. The functional units of the headquarter device 30 are connected to each other via the bus 3.
The CPU 300 reads the management program stored in the ROM 302 and expands it in the RAM 303. The CPU 300 performs overall control of the head office device 30 by executing each step of the developed management program. Further, the CPU 300 (identifying means) generates action information based on the out-of-stock reason information transmitted from the ticket issuing machine 10.
Action information is, for example, based on information about a store that has a food item that is out of stock when the out-of-stock reason information is transmitted from a certain store, and a store that is located in the vicinity of the store that has transmitted the out-of-stock information. Is generated.

The RAM 301 stores various data generated by executing the management program (for example, an inventory file, a store file, an attendee file, an attendee information file, etc.). In addition, the RAM 301 stores out-of-stock information transmitted from the ticket issuing machine 10 via the communication unit 303 and information on the product that has been out of stock. Moreover, RAM301 may memorize | store the frequency | count of out-of-stock reason information transmitted from the ticket issuing machine 10 for a fixed period for every shop.
The ROM 302 stores a management program that is executed by the CPU 300.
The communication unit 303 communicates with the ticket issuing machine 10 via the network 20. In addition, the communication unit 303 transmits an instruction to deliver an out-of-stock product to a store located near the store where the product is out of stock based on the action information generated by the CPU 300.

  FIG. 2 is a diagram showing an external configuration of the ticket issuing machine 10. A coin insertion slot 103, a bill insertion slot 104, a payout opening 107, and an operation display panel 108 are arranged on the front face of the ticket issuing machine 10. The customer selects a desired product using the operation display panel 108. The customer pays for the selected item by inserting money from the coin insertion slot 103 or the bill insertion slot 104. Change and payout are paid out from the payout exit 107. The food ticket issued by the food ticket print issuing unit 109 is paid out from the payout exit 107.

FIG. 3 is a diagram illustrating an example of a product file stored in the RAM 101.
The product file has a plurality of records 40 representing product information. The record 40 has each value of a product number, a product name, a price, availability of order, ingredients used, and out-of-stock information.
The product number represents an identification number for specifying the product. The product name represents the product name (cooking name) of the product. The price represents the selling price of the product. The price may be represented by “yen”, for example.

  The order availability indicates whether the product is orderable for each product information represented by the record 40. Specifically, a product corresponding to an item whose order availability is “0” represents that an order is possible. The product corresponding to the item for which order acceptance is “1” indicates that the product is out of stock. When the out-of-stock information is input, the CPU 100 reads the product file from the RAM 101 and sets a flag “1” in the item of whether or not the product that is out of stock can be ordered. The used food material represents the food material used for the product.

  In the item of used ingredients, ingredient information (for example, ingredients 1 to 3) used in the product is stored. Ingredient information is information showing ingredients. The value of out-of-stock reason information represents information related to the out-of-stock of the product represented by the record 40. Specific examples of out-of-stock reason information include out-of-stock reasons and out-of-stock foodstuffs. The value of the reason for out of stock represents information indicating the reason for out of stock selected from the item of reason for out of stock described later. The value of the out-of-stock food material represents information indicating the out-of-stock food material selected from the item of the out-of-stock food material described later.

FIG. 4 is a view showing a display example of the operation display panel 108 of the ticket issuing machine 10.
FIG. 4A is a diagram illustrating a display example of a product selection screen. A plurality of product selection buttons 50 are displayed on the product selection screen. The product selection button 50 displays the product name and price of each dish stored in the product file. For example, according to the product file of FIG. 3, the product name “curry rice” and the price “500 yen” are displayed on the selection button 50 on the operation display panel 108.

  Looking at the product selection screen on the operation display panel 108 in FIG. 4A, the customer touches the desired product selection button 50. Thereafter, the customer inserts the money from the coin insertion slot 103 or the bill insertion slot 104 of the ticketing machine 10. When the price is inserted, the food ticket print issuing unit 109 issues a food ticket for the product with the touched selection button 50. The issued meal ticket is paid out from the payout exit 107. Further, change and payout are paid out from the payout exit 107 as necessary.

  Note that the operation display panel 108 in FIG. 4A may be configured to display a “next screen” button. In this case, when the “next screen” is touched, the operation display panel 108 can display other products that did not fit on one screen. Other products are products stored in the product file. The operation display panel 108 displays a “return” button when the “next screen” button is touched to change the display screen. In this case, the operation display panel 108 returns to the product selection screen of FIG. 4A when the “return” button is touched.

  FIG. 4B is a diagram illustrating a display example of the out-of-stock mode screen. On the out-of-stock mode screen, a “reason” button and an “execute” button are displayed on the operation display panel 108 for each product. The “reason” button is pressed by the store clerk when inputting the reason for the product being out of stock and declaring the product out of stock. The “execute” button is pressed by the store clerk when executing the out of stock of the product.

  Specifically, the store clerk presses a “reason” button to input out-of-stock reason information. Thereafter, the store clerk presses an “execute” button. When the “execute” button is pressed, the CPU 100 determines whether or not out-of-stock reason information has been input. When the out-of-stock reason information is input, the CPU 100 reads the product file from the RAM 101 and sets “1” in the order availability flag. The CPU 100 displays the product selection button 50 for which the order availability flag is “1” in gray scale, and declares out of stock to the customer. On the other hand, when the out-of-stock reason information is not input, the CPU 100 displays a screen for inputting the out-of-stock reason on the operation display panel 108. Further, the CPU 100 records the inputted out-of-stock reason information in the product file.

FIG. 5 is a diagram showing a specific example of out-of-stock reason information.
FIG. 5A is a diagram illustrating a display example of the out-of-stock reason selection screen. The out-of-stock reason selection screen is displayed on the operation display panel 108a when the “reason” button is pressed on the out-of-stock mode screen in FIG. On the out-of-stock selection screen, items of the reason for out-of-stock items are displayed in a selectable state as shown in FIG. Reasons for out-of-stock are, for example, “1. Ingredients for ingredients”, “2. Missing ingredients (sold out)”, “3. Insufficient ingredients (ordering error)”, “4. ) "," 5. No human resources to cook "," 6. Emergency contact for sales suspension ", etc. are displayed.

When the product is out of stock, the store clerk operates the out-of-stock reason selection screen to select the out-of-stock reason, and touches and inputs the corresponding item. The CPU 100 records the input out-of-stock reason number in association with each product in the product file stored in the RAM 101.
Moreover, the item of the reason for out of stock need not be limited to the reason for out of stock of the present embodiment, and may be any reason as long as it is a reason for the out of stock of the product.

FIG. 5B is a diagram illustrating a display example of the out-of-stock food selection screen.
The out-of-stock food selection screen is selected from the reason for out-of-stock selection screen: “1. Ingredients in stock”, “2. Shortage of food (sold out)”, “3. Is displayed on the operation display panel 108b. On the out-of-stock food selection screen, a screen for selecting a specific out-of-stock food as shown in FIG. 5B is displayed.
Specifically, when the out-of-stock food selection screen is displayed, information on used ingredients used for the product selected on the out-of-stock mode screen of FIG. 4B is read from the product file, and the operation display panel 108b.

For example, the out-of-stock food selection screen in FIG. 5B is displayed on the operation display panel 108b by the following processing. First, the “reason” button of “curry and rice” is pressed by the store clerk on the out-of-stock mode screen of FIG.
Next, the out-of-stock reason selection screen of FIG. 5 (A) is displayed, and the store clerk displays “1. Ingredients for ingredients”, “2. Ingredients for ingredients (sold out)”, “3. ) "Is selected. The CPU 100 reads the product file, and displays the ingredient information (for example, roux, rice, etc.) stored in the used ingredient item of the commodity (for example, curry rice) whose “reason” button is pressed on the operation display panel 108b. .
The store clerk selects the out-of-stock food item from the food item items displayed on the operation display panel 108b, and touches and inputs the corresponding item. The CPU 100 records the inputted out-of-stock food number in association with each product in the product file stored in the RAM 101.

FIG. 6 is a diagram illustrating an example of the attendee file and the attendee information file.
FIG. 6A is a diagram illustrating a specific example of the attendee file. The attendance file has a plurality of records 41 representing information on attendance (sales staff). The record 41 has each value of store name and attendee ID.
The value of the store name represents the name of the store. The attendance ID represents the ID of the attendance working at the store represented by the record 41.

  The information on the store name and the attendee ID is transmitted to the head office device 30 every time the attendee enters the attendance information in the ticket issuing machine 10 at each store. The headquarter device 30 stores the store name and the attendee ID information in addition to the attendee file. In addition, when a worker goes home, the leaving information of the worker who has left the office is transmitted from each store to the head office device 30. The CPU 300 of the headquarter device 30 deletes the attendee ID who has left the office from the attendee file according to the transmitted leave information.

FIG. 6B is a diagram illustrating a specific example of the attendee information file. The attendance information file includes a plurality of records 42 representing attendance information. The record 42 has values for the attendee ID and the cooking genre.
The attendance ID represents an ID for identifying the attendance represented by the record 42. The value of the cooking genre represents the genre of cooking. Specific examples of the cooking genre include Japanese, Western and Chinese. Japanese represents Japanese food, Western represents Western food, and Chinese represents Chinese.

  The item of the cooking genre is an item indicating which cooking genre the attendee represented by the record 42 can cook and cannot cook. The item “0” of the cooking genre indicates that the attendee represented by the record 42 cannot cook the cooking of the genre corresponding to the item. The item “1” in each record 42 of the cooking genre indicates that the attendee represented by the record 42 can cook the cooking of the genre corresponding to the item.

According to the attendee information file of FIG. 6B, for example, the attendee with the attendee ID “0001” can cook dishes of all genres of Japanese, Western, and Chinese.
The attendee file and the attendee information file in FIG. 6 are managed by the headquarter device 30. The headquarters device 30 acquires information on the attendees at each store by referring to the attendee file. Moreover, the headquarters apparatus 30 acquires the information showing whether the person who can cook for every shop is insufficient by referring an attendee information file.

FIG. 7 is a diagram illustrating an example of an inventory file and a store file.
FIG. 7A is a diagram illustrating a specific example of an inventory file.
The inventory file has a plurality of records 43 representing inventory information for each store. The record 43 has each value of a foodstuff identification number, a foodstuff, and store stock quantity.
The food material identification number represents a number for identifying the food material. A foodstuff represents the foodstuff used for goods. The store inventory quantity represents the inventory quantity that each store holds for each food item represented by the record 43. Each store inputs the number of items received (the number of items received) to the ticket issuing machine 10 when the ingredients are received. The CPU 100 of the ticket issuing machine 10 records the input number of arrivals in the RAM 101. The communication unit 110 of the ticket issuing machine 10 transmits the number of received food ingredients stored in the RAM 101 to the headquarter device 30.

The CPU 100 of the ticket issuing machine 10 subtracts the number of ingredients used for the issued product from the number of received ingredients stored in the RAM 101 each time a ticket is issued. The CPU 100 of the ticket-issuing machine 10 makes a product selection impossible and notifies the store clerk that the product has become “0” when the number of received ingredients stored in the RAM 101 is “0”. In this case, the ticket-issuing machine 10 makes the product selection possible by inputting out-of-stock reason information to the store clerk.

  The CPU 300 of the headquarter apparatus 30 reads and records the inventory file stored in the RAM 301 for the number of food ingredients received from each store. Moreover, CPU300 receives the notification of ticketing, whenever a food ticket is issued from the ticketing machine 10 of each store. The CPU 300 reads the inventory file in response to the received notification. The CPU 300 subtracts the number of meal tickets issued by the ticket issuing machine 10 from the store inventory number of the store that has transmitted out-of-stock information. The CPU 300 refers to the inventory file to notify the ticket issuing machine 10 of the out-of-stock foodstuff via the communication means 303 to the store having the foodstuff whose store inventory number is “0”. good.

FIG. 7B is a diagram illustrating a specific example of a store file.
The store file has a plurality of records 44 representing store information. The record 44 has each value of a district name, a store name, and priority information.
The district name represents location information (store location, district name, etc.) of each store. The store name represents the name of the store. The value of the priority information is information indicating the priority order associated with each store represented by the record 44.

FIG. 8 is a flowchart showing a flow of processing in the out-of-stock mode in the present embodiment.
Step S10: The CPU 100 switches from the product selection screen to the out-of-stock mode screen when the store clerk selects the out-of-stock mode. CPU 100 displays an out-of-stock mode screen on operation display panel 108. Thereafter, the process proceeds to step S12.
Step S12: The CPU 100 determines whether or not the “reason” button has been pressed by the store clerk. If the “reason” button is pressed, the process proceeds to step S14. On the other hand, if the “reason” button has not been pressed, the process proceeds to step S28.

Step S14: The CPU 100 displays the out-of-stock reason selection screen on the operation display panel 108 and accepts the input of the out-of-stock reason by the store clerk. The CPU 100 records the input out-of-stock reason number in association with each product in the product file stored in the RAM 101. Thereafter, the process proceeds to step S16.
Step S16: The CPU 100 confirms whether or not a trouble related to the ingredients has been input as the reason for out of stock. Examples of food-related troubles include “1. Food stock trouble”, “2. Food stock shortage (sold out)”, “3. Food stock shortage (ordering error) ) ”. When the trouble about a foodstuff is input as a reason for running out of goods, it progresses to Step S18. When the trouble about a foodstuff is not input as a reason for running out of goods, it progresses to Step S20.

Step S18: The CPU 100 displays an out-of-stock food selection screen on the operation display panel 108, and accepts an input of the out-of-stock food by the store clerk. The CPU 100 records the inputted out-of-stock food number in association with each product in the product file stored in the RAM 101. Thereafter, the process proceeds to step S20.
Step S20: The CPU 100 confirms that the “execute” button has been pressed by the store clerk. Thereafter, the process proceeds to step S22.
Step S22: The CPU 100 reads the product file stored in the RAM 101. The CPU 100 sets a flag “1” to whether or not an order for the product for which the out-of-stock reason information of the product file is input is acceptable. Thereafter, the process proceeds to step S24.

Step S24: The CPU 100 displays a product whose order availability flag is “1” by referring to the product file in gray scale so that it cannot be selected from the product selection screen, and informs the customer that the product is out of stock. declare. Thereafter, the process proceeds to step S26.
Step S26: When the CPU 100 declares out of stock by the CPU 100, the communication unit 110 displays the product number of the product whose order availability flag is “1” in the product file stored in the RAM 101, and the out-of-stock reason information. 20 to the headquarters apparatus 30 via Thereafter, the process proceeds to step S40.

  Specific processing will be described in detail with reference to the product file in FIG. 3 and information transmitted to the headquarter device 30. According to the product file in FIG. 3, the product number of “Curry and Rice”, which is a product for which the order availability flag is “1”, and out-of-stock reason information are transmitted to the headquarter device 30. The value “aaa” is stored in the item number item “curry and rice”. In addition, the value “1” is stored in the item “reason for out of stock” of “curry rice”, and the value “1” is stored in the item “out of stock food” of “curry rice”. The value stored in the item of out-of-stock food item represents the number of the item of out-of-stock food item input in the process of step S18.

For example, the value of “1” in the item of out-of-stock food for “curry and rice” represents “loud” for the food 1. In addition, the value stored in the item “reason for out of stock” of “curry rice” represents the number of the item for “out of stock” input in the process of step S14. For example, the value “1” in the item “reason for out of stock” of “curry rice” indicates the item “1.
As described above, it can be seen that “curry and rice” was sold out due to “food troubles” of “lou”. The communication means 110 transmits the item number “aaaa” of “curry and rice” and out-of-stock reason information (out-of-stock food item “Lu” and out-of-stock food ingredient “trouble of receipt of food material”) to the headquarter device 30.

Step S28: The CPU 100 determines whether or not the “execute” button has been pressed. If the “execute” button is pressed, the process proceeds to step S30. If the “execute” button has not been pressed, the process proceeds to step S32.
Step S30: The CPU 100 displays a screen for inputting the reason for out of stock on the operation display panel 108, and accepts pressing of the “reason” button by the store clerk. When the “reason” button is pressed by the store clerk, the process proceeds to step S14.
Step S32: The CPU 100 determines that a button other than the “reason” button and the “execute” button has been pressed. Examples of other buttons include a “return” button and a “cancel” button. Thereafter, the ticket issuing machine 10 ends the process. In addition, when the out-of-stock mode is selected by the store clerk, the ticket issuing machine 10 starts the processing of the out-of-stock mode again.

  Step S40: The communication means 303 of the headquarter device 30 receives the product number of the out-of-stock item and the out-of-stock reason information transmitted from the ticket issuing machine 10. The headquarter device 30 records the product number of the received out-of-stock item and the out-of-stock reason information in the RAM 301. Thereafter, the process proceeds to step S42.

  Step S <b> 42: The CPU 300 generates action information based on the product number of the out-of-stock product stored in the RAM 301 and the out-of-stock reason information. Specifically, in the process of step S14, on the out-of-stock reason selection screen of FIG. 5 (A), the store clerk is responsible for out-of-stock items (for example, “1. Ingredients in stock”, “2. Ingredient shortage (sold out)”. "," 3. Ingredient shortage (ordering error) ") is pressed. In this case, the CPU 300 of the headquarter device 30 reads the inventory file and the store file from the RAM 301. The CPU 300 identifies a store that has out-of-stock ingredients at a store (hereinafter referred to as a “commercial product store”) that includes the ticketing machine 10 that has transmitted the out-of-stock reason information by referring to the inventory file. The CPU 300 acquires store information stored in the item of priority information corresponding to a store out of merchandise from the store file.

Thereafter, based on the acquired information, the CPU 300 has a high priority stored in the item of the priority information corresponding to the store having the out-of-stock foodstuff and the product out-of-stock store (for example, Priority 1) Action information for specifying a store is generated. Thereafter, the process proceeds to step S44.
Step S44: The communication means 303 transmits an instruction to deliver out-of-stock foodstuffs to the store that is out of merchandise to the store that satisfies the action information generated by the CPU 300. Thereafter, the process ends.

  The ticket issuing machine 10 configured as described above cannot be out of stock unless the reason for out of stock information is input to the ticket issuing machine 10. Therefore, the store clerk must input the reason why the product is out of stock. Therefore, the manager of the store where the ticketing machine 10 is installed can grasp the reason for the out of stock of the product. Therefore, the manager of the store can reduce the possibility of repeatedly generating out of stock due to the same cause by grasping the reason for the out of stock of the product. As a result, it is possible to reduce the chance loss due to out of stock.

  Further, the headquarter device 30 generates action information based on out-of-stock reason information transmitted from the out-of-stock store. Thereafter, the headquarter device 30 transmits an instruction to deliver the out-of-stock food to the out-of-stock store to a store near the out-of-stock store based on the generated action information. Therefore, the merchandise out-of-stock store can secure foods that are out of stock from other stores. As a result, it is possible to sell the product, and it is possible to reduce a chance loss due to out of stock.

<Modification>
The selection button 50 for each dish displayed on the operation display panel 108 may be any display as long as it is information that can identify a dish image or dish.
The store file may be configured not to include the district name as an item.
The ticket issuing machine 10 need not be limited to the ticket issuing machine 10 that issues a meal ticket for providing food, and may be a ticket issuing machine 10 that issues a ticket to provide other services. For example, a ticket used when lending and borrowing a tool used for sports may be issued, or a ticket used when receiving a service such as massage may be issued.
It is good also as a structure which uses the some ticketing machine 10 in 1 store.
In this embodiment, the action information is generated based on the store information in the vicinity of the store where the item is out of stock, but is not necessarily limited to the store in the vicinity.

Further, the out-of-stock food selection screen of FIG. 5B is displayed on the operation display panel 108b when the item “5. No personnel available for cooking” is selected in the out-of-stock reason selection screen of FIG. 5A. May be. In this case, the following processing is performed. The CPU 100 displays “Please select a specific cooking genre” and the cooking genre items “1. Japanese”, “2. Western”, and “3. Medium” on the operation display panel 108b. .
The store clerk selects a dish genre that lacks human resources from the items displayed on the operation display panel 108b, and touches and inputs the corresponding item. The CPU 100 may record the selected dish genre number in association with each product in the product file stored in the RAM 101. The communication unit 110 of the ticket issuing machine 10 transmits information on the cooking genre stored in the product file to the headquarter device 30.

  Further, in the process of step S14 in FIG. 8, it is assumed that “5. No human resource for cooking” is pressed by the store clerk on the out-of-stock reason selection screen in FIG. In this case, the CPU 300 of the headquarter device 30 reads out-of-stock information stored in the RAM 301 and identifies a cooking genre for which human resources are insufficient. The CPU 300 reads the attendee information file and identifies the attendee who can cook the cooking genre that lacks human resources. The CPU 300 reads the attendee file and identifies a store where the attendee who can cook the cooking genre lacking human resources is working.

  The CPU 300 reads the store file and associates the stores where the attendees who can cook the cooking genre are working in order from the store with the highest priority among the stores stored in the priority information item corresponding to the stores out of merchandise. . The CPU 300 specifies action information that identifies a worker who can cook a cooking genre that lacks human resources based on the associated result, and identifies another store that has a worker who can cook the cooking genre. Generate. The identification of the attendee and the identification of another store specify the attendee of a store that does not affect the other stores even if the attendee who can cook the cooking genre is omitted.

The out-of-stock information stored in the product file may be output and printed by the CPU 100 to a printing device such as a printer. Moreover, the management apparatus which manages the ticket issuing machine 10 may be arrange | positioned in each shop, and CPU100 may display a stockout reason information on a management apparatus. Further, the CPU 300 of the headquarter device 30 may display the out-of-stock reason information received from each store on another device connected to the headquarter device 30.
One ticketing machine 10 among the plurality of ticketing machines 10 may be configured to function as the headquarter device 30.

  Further, in the present embodiment, the ticket issuing machine 10 is shown as an example of transmitting out-of-stock information to the headquarter device 30, but may be configured as follows. For example, in the case of a stand-alone ticketing machine 10 that is installed independently in a store, at the end of the day's business, the out-of-stock product stored in the ticketing machine 10 and the reason for out-of-stock information are printed on the food ticket print issuing unit 109. Alternatively, printing is issued from a receipt issuing unit (not shown) provided separately. In this manner, the store manager may be able to grasp out-of-stock items and out-of-stock reason information together.

In the flowchart of FIG. 8 in the present embodiment, when the “execute” button is pressed, the “reason” button is always pressed to input the reason for out of stock. However, the present invention is not limited to this. Absent.
In other words, there may be no time for the clerk to input out-of-stock reason information during busy hours during the daytime. In this case, the store clerk may permit the ticket issuing machine 10 to declare out of stock by pressing the “execute” button without inputting out-of-stock information.

  Further, after passing a busy time zone, it is possible to make it possible to input out-of-stock reason information for each product that has been declared out of stock. Specifically, information that has been declared out of stock on the day and the information on the reason for out of stock is not input is stored in the RAM 101, and the information can be displayed on the operation display panel 108 by a predetermined operation. In this case, in order to prevent forgetting to input the out-of-stock reason information, for example, by displaying that the out-of-stock information is not input on a part of the operation display panel 108 of the ticket issuing machine 10, the out-of-stock reason information is displayed. The store clerk may be informed that is not entered.

In addition, when the day-to-day business ends, the sales at the ticketing machine 10 is totaled, and when the store closing process for printing and issuing the sales etc. on the receipt at the receipt issuing unit, the reason for out-of-stock information is not available. The CPU 100 may be configured to determine whether or not there is an input. If the CPU 100 determines that there is no input of the reason for out-of-stock information, the CPU 100 may display that fact on the operation display panel 108. Thereby, it is possible to prevent uninput of out-of-stock reason information.
In addition, the service in the present invention is not the sale of goods, but represents labor and benefits for other people, and represents a service that can be independently commercialized. Specific examples of services include, for example, providing massage treatment at massage stores, providing esthetic services at esthetic stores, or temporarily renting shoes and tools at sports clubs. To do. When the above-mentioned stores (massage stores, beauty salons, and sports clubs) provide services, when the ticketing machine 10 according to the present invention is used, for example, it is declared out of stock for the following reasons. At massage stores and beauty salons, there is no special massage or beauty treatment, so if you can not perform massage or beauty treatment, or if the oil used in the beauty treatment is out of stock, you will be out of stock. Declare. Sports clubs also declare out-of-stock items when tools cannot be lent out due to failure or the like.

The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes designs and the like that do not depart from the gist of the present invention. The following additional notes are disclosed regarding the ticketing machine 10 shown in the present embodiment.
(Appendix 1)
Ticketing means for issuing tickets corresponding to the goods or services to be purchased;
Declaring means for declaring the sale of the goods or services discontinued;
An input means for receiving an input of the reason for the sale discontinuation;
An output means for outputting the reason for the sale suspension input to the input means in association with information relating to the product to be discontinued;
A ticketing machine characterized by comprising:
(Appendix 2)
The declaration means is
The ticket issuing machine according to appendix 1, characterized in that it can be declared on condition that the reason for the sale stoppage is input.
(Appendix 3)
The ticketing machine according to appendix 1 or 2, and a management device that manages a plurality of ticketing machines,
The management device
A communication means for receiving the reason for the sale suspension and the product information of the sale suspension from the plurality of ticketing machines;
Based on the reason for the sales suspension received by the communication means and the product information on the sales suspension, identifying means for identifying the product for which the sales have been suspended,
A ticketing system comprising:
Thereby, since the store which has the product of sale cancellation is specified, the said product can be accommodated from the store, etc., and chance loss can be suppressed as much as possible.
(Appendix 4)
The ticketing machine according to appendix 1 or 2, and a management device that manages a plurality of ticketing machines,
The management device, bounce from the examiner interview, communication means for receiving the reason for the sale suspension from the plurality of ticket issuing machines,
Based on the reason for the sales suspension received by the communication means, identifying a store having personnel capable of cooking the cooking genre that has been suspended, and specifying means for requesting the staff from the identified store; ,
A ticketing system comprising:
As a result, stores with personnel who can cook products that are no longer being sold are identified, so the store can support the store from those stores, and the loss of chances can be minimized. Can do.

DESCRIPTION OF SYMBOLS 10 ... Ticketing machine, 20 ... Network, 30 ... Head office apparatus, 100 ... CPU (input means, declaration means, specific means, output means), 101 ... RAM (reason storage means), 102 ... ROM, 103 ... Coin slot, DESCRIPTION OF SYMBOLS 104 ... Banknote insertion port, 105 ... Money identification part, 106 ... Money discharge outlet, 107 ... Payment outlet, 108 ... Operation display panel, 109 ... Cash voucher print issuing part (ticket issuing means), 110 ... Communication means, 300 ... CPU (Generation) Means), 301 ... RAM, 302 ... ROM, 303 ... communication means

Claims (2)

Ticketing means for issuing tickets corresponding to the goods or services to be purchased;
Declaring means for declaring the sale of the goods or services discontinued;
An input means for receiving an input of the reason for the sale discontinuation;
An output means for outputting the reason for the sale suspension input to the input means in association with information relating to the product to be discontinued;
A ticketing machine characterized by comprising: The declaration means is
2. The ticket issuing machine according to claim 1, wherein the ticket issuing machine can be declared on condition that the reason for canceling the sale is input.

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