JP2013257764A - Failure analysis system, failure analysis device, server device, and failure analysis method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To load a failure analysis function on a failure analysis device controlling a plurality of server devices so as to improve accuracy of failure analysis at low costs.SOLUTION: A plurality of server devices 10-1 and 10-2, and a failure analysis device 20 are connected with each other via the Internet. The server devices, upon detection of hardware failure thereof, collect and transmit failure information to the failure analysis device. The failure analysis device analyzes the hardware failure that has occurred in the server devices, and transmits a failure analysis result including information on a suspected failure place to the server devices. The server devices degenerates the suspected failure place on the basis of the received failure analysis result.

Description

  The present invention relates to a failure analysis system, a failure analysis device, a server device, a failure analysis method, and a program for analyzing a failure of a computer.

An example of a failure analysis system is described in Patent Document 1.
The failure analysis system described in Patent Document 1 automatically analyzes the content of a failure when a failure occurs in a computer system, searches for the telephone number of the failure computer system, and automatically dials this telephone number for failure. Connect the log data collection line to the computer system.
The failure analysis system described in Patent Document 1 collects failure log data from a computer system, analyzes the failure log data, and displays the cause of the failure and a method for recovering from the failure.
The failure analysis system described in Patent Document 1 automatically performs analysis of failure contents, collection of log data from the computer system, and analysis of failure log data by a remote diagnosis system when a failure occurs in the computer system. Therefore, the burden on the maintenance engineer can be reduced and the time to repairing the fault can be shortened.

On the other hand, Patent Document 2 describes another example of the failure analysis system.
The failure analysis system described in Patent Document 2 manages logs that are distributed and collected and held by BMC and BIOS in a distributed manner due to a single failure in a computer server in association with the same event ID. .
As a result, the failure analysis system described in Patent Document 2 collects distributed and collected logs out of the computer server and collects them due to the occurrence of the same failure even when the cause of failure is manually investigated. It can be easily and surely determined by using the event ID.
Therefore, the failure analysis system described in Patent Document 2 can reduce the time required for finding the failure that caused the failure manually, and the failure that caused the failure when analyzing the failure comprehensively and across the board. The location can be accurately identified.

On the other hand, Patent Document 3 describes another example of the failure analysis system.
In the failure analysis system described in Patent Document 3, the integrated monitoring system and the monitoring server are connected by an independent LAN (Local Area Network), and an integrated notification module is provided on the monitoring server to unify different monitoring information in a multi-vendor environment. Incorporated.
Thereby, the failure analysis system described in Patent Literature 3 can realize continuous operation of the integrated monitoring server.

JP-A-4-367040 JP 2011-145824 A JP 2006-072784 A

Incidentally, in relation to Patent Document 1, Patent Document 2, and Patent Document 3, there is a proposal of a failure analysis system in which a BMCFW (Baseboard Management Controller Firmware) estimates a suspected location and issues a degeneration instruction when a failure occurs.
In such a failure analysis system, the estimated suspicious location cannot always be pointed out accurately. For example, in the case of an I / F system failure or the like, a plurality of suspicions are pointed out, and any one of them is the actual location. There may be a failure location.
Therefore, in such a failure analysis system, it is necessary to directly modify the BMCFW in order to increase the accuracy of the failure suspect indication. Therefore, such a failure analysis system requires a great deal of cost by renovating the BMCFW of all servers shipped when improving the failure analysis accuracy.

  An object of the present invention is to provide a failure analysis system, a failure analysis device, a server device, a failure analysis method, and a program that solve the above-described problems.

  The present invention has been made to solve the above problem, and includes a plurality of server devices and a failure analysis device that analyzes a hardware failure that has occurred in the server device, and the server device includes the failure analysis. According to the failure analysis result by the device, the failure occurrence portion is degenerated.

  According to another aspect of the present invention, there is provided a failure information receiving unit that receives failure information that is information related to a hardware failure that has occurred in the server device from a plurality of server devices, and the server based on the failure information received by the failure information receiving unit. An analysis unit that analyzes a hardware failure that has occurred in the apparatus, and an analysis result transmission unit that transmits a failure analysis result by the analysis unit to the server device.

  In addition, the present invention provides a detection unit that detects a hardware failure of the device itself, a failure information collection unit that collects failure information that is information related to a failure detected by the detection unit, and a failure collected by the failure information collection unit A failure information transmission unit that transmits information to the failure analysis device, an analysis result reception unit that receives a failure analysis result from the failure analysis device, and a degeneration process based on the failure analysis result received by the analysis result reception unit And a degenerate portion.

  According to the present invention, the failure analysis device analyzes a hardware failure that has occurred in the server device, and the server device performs a degeneration process of the failure occurrence location based on a failure analysis result by the failure analysis device. And

  The present invention also provides a computer based on the failure information received by the failure information receiving unit, a failure information receiving unit that receives failure information that is information related to a hardware failure that has occurred in the server device from a plurality of server devices. It is a program for functioning as an analysis unit that analyzes a hardware failure that has occurred in the server device, and an analysis result transmission unit that transmits a failure analysis result by the analysis unit to the server device.

  In the present invention, the computer has a detection unit that detects a hardware failure of the device itself, a failure information collection unit that collects failure information that is information related to the failure detected by the detection unit, and the failure information collection unit. A failure information transmission unit that transmits failure information to a failure analysis device, an analysis result reception unit that receives a failure analysis result from the failure analysis device, and a degeneration process that performs a degeneration process based on the failure analysis result received by the analysis result reception unit This is a program for functioning as a part.

  According to the present invention, the failure analysis device that supervises each server device is repaired without performing the repair for each server device. As a result, the accuracy of failure analysis can be improved at a lower cost.

It is a schematic block diagram which shows the basic composition of the failure analysis system of one Embodiment which concerns on this invention. It is a schematic block diagram which shows the software structure of the failure analysis system of one Embodiment which concerns on this invention. It is a flowchart which shows operation | movement of the failure analysis system of one Embodiment which concerns on this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a schematic block diagram showing a basic configuration of a failure analysis system according to an embodiment of the present invention.
As illustrated in FIG. 1, the failure analysis system 1 includes a plurality of server devices 10 (server devices 10-1 and 10-2) and a failure analysis device 20.

The failure analysis device 20 analyzes a hardware failure that has occurred in the server device 10 and estimates a location where a hardware failure has occurred in the server device 10. The server device 10 performs a degeneration process of the failure occurrence location based on the failure analysis result by the failure analysis device 20.
The server device 10 and the failure analysis device 20 are connected via the Internet.

  FIG. 2 is a schematic block diagram showing software configurations of the server device 10 and the failure analysis device 20 in the failure analysis system 1 according to an embodiment of the present invention.

As illustrated in FIG. 2, the server device 10 includes a detection unit 11, a failure information collection unit 12, a failure information transmission unit 13, an analysis result reception unit 14, a degeneration unit 15, and a recovery result transmission 16.
The failure analysis device 20 includes a failure information reception unit 21, an analysis unit 22, an analysis result transmission unit 23, and a recovery result reception unit 24.

The detection unit 11 detects a hardware failure of the server device 10.
The failure information collection unit 12 collects failure information that is information related to the failure detected by the detection unit 11.
The failure information transmission unit 13 transmits the failure information collected by the failure information collection unit 12 to the failure analysis apparatus 20.
The analysis result reception unit 14 receives the failure analysis result from the analysis result transmission unit 23 of the failure analysis device 20.
Here, the failure analysis result includes information on a suspected failure location that is a location estimated by the failure analysis device 20 that a hardware failure has occurred.
The degeneration unit 15 performs a degeneration process based on the failure analysis result received by the analysis result receiving unit 14. That is, the degeneration unit 15 degenerates the suspected failure location indicated by the failure analysis result.
The recovery result transmission unit 16 transmits the recovery result of the hardware failure resulting from the execution of the reduction process by the reduction unit 15 to the failure analysis apparatus 20.

The failure information receiving unit 21 receives failure information from the server device 10.
The analysis unit 22 analyzes a hardware failure that has occurred in the server device 10 based on the failure information received by the failure information reception unit 21.
The analysis result transmission unit 23 transmits the failure analysis result by the analysis unit 22 to the analysis result reception unit 14 of the server device 10. The recovery result reception unit 24 determines whether the recovery result accompanying the degeneration processing performed by the degeneration unit 15 is good or bad. And process.

Next, the operation of the failure analysis system 1 of this embodiment will be described.
FIG. 3 is a flowchart showing the operation of the failure analysis system 1 of the present embodiment.
As shown in FIG. 3, first, when the detection unit 11 detects a hardware failure of the server device 10 (step S101), the failure information collection unit 12 collects failure information that is information about the failure detected by the detection unit 11. (Step S102).
Next, the failure information transmission unit 13 transmits the failure information collected by the failure information collection unit 12 to the failure analysis apparatus 20 (step S103).

  When the server device 10 transmits the failure information, the failure information reception unit 21 of the failure analysis device 20 receives the failure information (step S104). The analysis unit 22 generates hardware generated in the server device 10 based on the failure information. The failure is analyzed (step S105). At this time, the analysis unit 22 estimates the location where the hardware failure has occurred. Next, the analysis result transmission unit 23 transmits the failure analysis result by the analysis unit 22 to the server device 10 (step S106). The failure analysis result includes information indicating a suspected failure location that is a location where the hardware failure estimated by the analysis unit 22 has occurred.

  Next, the analysis result receiving unit 14 of the server device 10 receives the failure analysis result from the failure analysis device 20 (step S107). Then, the degeneration unit 15 performs the degeneration process of the suspected failure part included in the failure analysis result according to the failure analysis result received by the analysis result receiving unit 14 (step S108). Then, the recovery result transmission unit 16 transmits the recovery result associated with the degeneration process performed by the degeneration unit 15 to the failure analysis apparatus 20 (step S109).

  Next, the recovery result receiving unit 24 receives the recovery result from the failure analysis device 10 and determines whether it is acceptable (step S110). Then, the recovery result processed by the recovery result receiving unit 24 is processed in the failure analysis device 20, and the success or failure of the recovery is determined (step S111). When the recovery result indicates failure (step S111: NO), the process returns to step S105, and the analysis unit 22 executes the analysis process again. On the other hand, when the recovery result indicates success (step S111: YES), the process ends.

  The server device 10 and the failure analysis device 20 described above have a computer system inside. Each processing operation described above is stored in a computer-readable recording medium in the form of a program, and processing is performed by the computer reading and executing this program.

  Here, the computer-readable recording medium means a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, or the like. Alternatively, the computer program may be distributed to the computer via a communication line, and the computer that has received the distribution may execute the program.

  The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

  As described above, according to the present embodiment, the failure analysis device 20 analyzes a hardware failure that has occurred in the plurality of server devices 10, and the server device 10 determines the location of the failure occurrence location based on the failure analysis result by the failure analysis device 20. Perform degeneration processing. As a result, it is possible to improve the accuracy of the failure analysis at a lower cost by renovating the failure analysis device 20 that supervises each server device 10 without renovating each server device 10.

  Further, according to the present embodiment, the failure analysis apparatus 20 can collect and accumulate the log at the time of failure occurrence and the actual exchange location at the time of failure recovery. As a result, it is possible to accurately point out a suspicion for the same failure.

  As described above, the embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the scope of the present invention. It is possible to

DESCRIPTION OF SYMBOLS 1 Failure analysis system 10 Server apparatus 11 Detection part 12 Failure information collection part 13 Failure information transmission part 14 Analysis result reception part 15 Degeneration part 16 Recovery result transmission part 20 Failure analysis apparatus 21 Failure information reception part 22 Analysis part 23 Analysis result transmission part 24 Recovery result receiver

Claims (10)

A plurality of server devices;
A failure analysis device that analyzes a hardware failure that has occurred in the server device,
The server device performs a degeneration process of a failure occurrence location based on a failure analysis result by the failure analysis device. The failure analysis device estimates a location where a hardware failure has occurred in the server device,
The failure analysis result includes information on a suspected failure location that is a location estimated by the failure analysis device,
The failure analysis system according to claim 1, wherein the server device performs a degeneracy process on the suspected failure location indicated by the failure analysis result. The server device
A detection unit for detecting a hardware failure of the own device;
A failure information collection unit that collects failure information that is information about the failure detected by the detection unit;
A failure information transmission unit for transmitting the failure information collected by the failure information collection unit to the failure analysis device;
An analysis result receiving unit for receiving a failure analysis result from the failure analysis device;
A reduction unit that performs a reduction process based on a failure analysis result received by the analysis result receiving unit, and
The failure analysis device
A failure information receiving unit for receiving the failure information from the server device;
An analysis unit for analyzing a hardware failure that has occurred in the server device based on the failure information received by the failure information receiving unit;
The failure analysis system according to claim 1, further comprising: an analysis result transmission unit that transmits a failure analysis result by the analysis unit to the server device. A failure information receiving unit that receives failure information that is information related to a hardware failure that has occurred in the server device from a plurality of server devices;
An analysis unit for analyzing a hardware failure that has occurred in the server device based on the failure information received by the failure information receiving unit;
A failure analysis apparatus comprising: an analysis result transmission unit configured to transmit a failure analysis result by the analysis unit to the server device. The analysis unit estimates a location where a hardware failure has occurred,
The failure analysis apparatus according to claim 4, wherein the failure analysis result includes information on a suspected failure location that is a location estimated by the analysis unit. A detection unit for detecting a hardware failure of the own device;
A failure information collection unit that collects failure information that is information about the failure detected by the detection unit;
A failure information transmission unit for transmitting the failure information collected by the failure information collection unit to the failure analysis device;
An analysis result receiving unit for receiving a failure analysis result from the failure analysis device;
A degeneration unit that performs degeneration processing based on a failure analysis result received by the analysis result receiving unit. The failure analysis result includes information on a suspected failure location that is a location where a hardware failure is estimated to have occurred by the failure analysis device,
The server device according to claim 6, wherein the degeneration unit degenerates a suspected failure location indicated by the failure analysis result. The failure analysis device analyzes the hardware failure that occurred in the server device,
The failure analysis method, wherein the server device performs a degeneration process of a failure occurrence location based on a failure analysis result by the failure analysis device. Computer
A failure information receiving unit that receives failure information that is information related to a hardware failure that has occurred in the server device from a plurality of server devices;
An analysis unit for analyzing a hardware failure that has occurred in the server device based on the failure information received by the failure information receiving unit;
The program for functioning as an analysis result transmission part which transmits the failure analysis result by the said analysis part to the said server apparatus. Computer
A detection unit that detects a hardware failure of its own device,
A failure information collection unit that collects failure information that is information about the failure detected by the detection unit;
A failure information transmission unit for transmitting the failure information collected by the failure information collection unit to a failure analysis device;
An analysis result receiving unit for receiving a failure analysis result from the failure analysis device;
A program for functioning as a degeneration unit that performs degeneration processing based on a failure analysis result received by the analysis result receiving unit.

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