JP2013257227A - Automatic response device, automatic response relay device, automatic response communication system, automatic response method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic response device, an automatic response relay device, an automatic response communication system, an automatic response method, and a program, which enable a proper response message to be automatically transmitted even if a user gets an incoming call during use of public transportation.SOLUTION: The automatic response device detects that a user is using public transportation, and when the user gets an incoming call through communication means during use of public transportation, makes the user to select, from stop points of public transportation, a communication possible point that is a proper point where the user stops use of public transportation and performs communication, through an input unit, and responds to the incoming call by a response message including an arrival time at the communication possible point or a required time therefor, through the communication means.

Description

  The present invention relates to an automatic response device, an automatic response relay device, an automatic response communication system, an automatic response method, and a program.

  2. Description of the Related Art Conventionally, navigation devices that search for a stoppable position during traveling have been developed.

  For example, in the in-vehicle navigation system described in Patent Document 1, when an incoming call of a mobile phone is detected during driving, a stoppable position that can be safely stopped around the current position is detected, and the caller is driving because It is disclosed to output a message including the time required to stop at the location where the call cannot be made.

  In addition, in the navigation device described in Patent Document 2, when an emergency situation requiring a stop such as a driver's poor physical condition, a vehicle failure, a toilet break, or the like is received, an appropriate type is determined according to the content of the emergency situation. It is described that a stop position is searched to guide a vehicle close to the current position.

Japanese Patent No. 3203199 Japanese Patent No. 4167405

  However, the conventional navigation device is for application when the vehicle is being driven, and has a problem that it cannot be applied while using public transportation.

  In particular, in the in-vehicle navigation systems described in Patent Documents 1 and 2 and the like, a stoppable point appears in the vicinity of the vehicle, and has been developed for driving a car with little time loss even if the vehicle stops. There was a problem that the degree of freedom of the point was low, and it was not developed for public transportation (such as trains and buses) where there was a high possibility of a large time loss once the use was stopped.

  The present invention was made in view of the above problems, and can automatically transmit an appropriate response message even when an incoming call is received while using public transportation, an automatic response device, an automatic response relay device, An object is to provide an automatic response communication system, an automatic response method, and a program.

  In order to achieve such an object, the automatic response device according to the present invention is an automatic response device including at least a communication unit, a control unit, and an input unit, wherein the control unit is using public transportation. When a call is detected via the communication means while using the public transportation means, the user stops using the public transportation from the stop points of the public transportation. Communication possible point selection means for allowing a user to select a communicable point that is an appropriate point for communication via the input unit, and an arrival time at the communicable point via the communication means, or And a communication response means for responding to the incoming call with a response message including a required time.

  The automatic response device according to the present invention further includes an output unit in the above-described automatic response device, and the communicable point selection unit presents the stop point in the public transport currently in use to the output unit. Then, the user is allowed to select the communicable point from the stop points through the input unit.

  The automatic response device according to the present invention is the automatic response device described above, wherein the communicable point selection means outputs the arrival time or required time to each stop point in the public transport currently in use. And making the user select the communicable point.

  In the automatic response device according to the present invention, in the automatic response device described above, the communicable point selection unit may change from the public transportation currently in use to the subsequent public transportation at each stop point. In this case, at least one of arrival time, required time, and route information at another stop point is presented to the output unit so that the user can select the communicable point.

  Further, the automatic response device according to the present invention is the automatic response device described above, wherein the communicable point selection means continues to use the public transportation currently being used for each stop point, and In the case of changing to the subsequent public transport, the arrival time to the other stop point, the required time, and the route comparison information indicating the comparison result comparing at least one of the route information is presented to the output unit, The user is allowed to select the communicable point.

  Further, the automatic response device of the present invention includes an estimated communication time acquisition unit that acquires an expected communication time as a communication time with the caller in the automatic response device described above, and the communicable point selection unit includes: Based on the estimated communication time, a communicable point candidate is presented to the output unit from the stop points, and the user is allowed to select the communicable point.

  In the automatic response device according to the present invention, in the automatic response device described above, the communicable point selection unit may calculate the communication time when the route to the set destination transits a plurality of public transportation facilities. The stop point within the connection waiting time is presented to the output unit as the communicable point candidate.

  In the automatic response device according to the present invention, in the automatic response device described above, the communicable point selection unit searches for a current route by the public transportation currently in use as a route to the set destination. , Searching for a subsequent route with each stop point as a departure point, and a departure time that is a time obtained by adding the estimated communication time to the arrival time at the stop point, and the arrival time at the destination by the current route The output unit extracts the subsequent route whose difference from the arrival time at the destination by the subsequent route is within a predetermined time, and sets the stop point that is the departure point of the subsequent route as the communicable point candidate. It is characterized by presenting.

  Further, the automatic response apparatus according to the present invention is the automatic response apparatus described above, wherein the communicable point selection means is configured such that the following route and the route point of the current route and the type of public transportation to be used are the same. If they are different, the communicable point candidates are distinguished and presented to the output unit.

  The automatic response device according to the present invention is the automatic response device described above, wherein the communicable point selecting means is the departure point of the subsequent route having the same route type of the current route and the same type of public transportation to be used. A certain stop point is acquired as the communicable point candidate.

  In the automatic response device according to the present invention, in the automatic response device described above, the communicable point selection unit includes a plurality of subsequent routes that use the same public transportation system. Of the stop points that are the departure point, the nearest stop point is acquired as the communicable point candidate.

  The automatic response device according to the present invention further includes an estimated communication time change unit that accepts a change in the estimated communication time in the automatic response device described above, wherein the communication possible point selection unit is changed in the estimated communication time. In this case, the communicable point candidate is re-presented to the output unit based on the estimated communication time.

  The automatic response device according to the present invention is the automatic response device described above, wherein the response message includes a response request for requesting a caller's response as to whether communication is required at the communicable point, and the communication response means includes: A response to the response request included in the response message is received via the communication means.

  The automatic response device according to the present invention is the automatic response device described above, wherein the communicable point selection means stops using the public transportation that is currently used and stops at the stopping point. Then, when changing to a subsequent public transportation, the fare information is presented to the output unit so that the user can select the communicable point.

  The automatic response relay apparatus according to the present invention is an automatic response relay apparatus including at least a communication unit that relays communication between communication terminals including at least an input unit and a control unit. Use detection means for detecting that the user of the terminal is using public transportation, and the other communication terminal via the communication means while the user of one of the communication terminals is using the public transportation When there is a call from the one communication terminal to the one communication terminal, the user selects the stop point of the public transport that is sent from the one communication terminal via the input unit. In addition, a communication possible point selection means for receiving information related to a communicable point that is an appropriate point for the user to stop using public transportation and perform communication, and the communication via the communication means. Possible place A response message including an arrival time or time required to, characterized in that and a communication response means for responding to said other of said communication terminal.

  Further, the automatic response communication system of the present invention includes a usage detecting means for detecting that a user of one communication terminal is using public transportation, and a user of one of the communication terminals uses the public transportation. When a call is made from the other communication terminal to the one communication terminal via the communication means during use, the user stops using the public transport from the public transport stop points. Communication possible point selection means for allowing the user of the one communication terminal to select a communication possible point which is an appropriate point for performing communication via the input unit, and the communication possible point via the communication means. Communication response means for responding to the other communication terminal with a response message including the arrival time or required time.

  The automatic response communication system according to the present invention includes a communication terminal including at least a communication unit, an input unit, and a control unit, and an automatic response including at least a communication unit and a control unit for relaying communication between the communication terminals. In the automatic response communication system in which the relay device is communicably connected, the control unit of the automatic response relay device detects that a user of one of the communication terminals is using public transportation When the user of one of the communication terminals makes a call from the other communication terminal to the one communication terminal via the communication means while using the public transportation, the one communication terminal The user selects the public transport stop point transmitted from the communication terminal through the input unit, and the user stops using the public transport and performs communication. A communicable point selecting means for receiving information relating to a communicable point that is the relevant point, and a response message including an arrival time or a required time to the communicable point via the communication means, and the other communication A communication response means for responding to the terminal, and when the control unit of the communication terminal receives an incoming call via the communication means, a user is selected from the stopping point via the input unit. And a communicable point selection means for transmitting information related to the communicable point selected in step (b) to the automatic response relay device.

  The automatic response method of the present invention is an automatic response method executed in an automatic response device having at least a communication means, a control unit, and an input unit, and uses a public transportation system executed in the control unit. A use detecting step for detecting that the terminal is in the middle, and when a user of one of the communication terminals receives an incoming call through the communication means while using the public transport, A communication possible point selection step for allowing the user to select a communicable point, which is an appropriate point for the user to stop using public transportation and perform communication, from the input unit; A communication response step of responding to the incoming call with a response message including an arrival time or a required time to the communicable point via a communication means.

  An automatic response method according to the present invention is an automatic response method executed in an automatic response relay apparatus including at least a communication unit that relays communication between communication terminals including at least an input unit and a control unit. A use detecting step for detecting that a user of one of the communication terminals is using public transportation, and a user of the one of the communication terminals using the public transportation, which is executed in the control unit; When there is a call from the other communication terminal to the one communication terminal via the communication means, from the public transportation stop point that is sent from the one communication terminal, A point of communication selection that is selected by the user via the input unit and that receives information related to a point of communication that is appropriate for the user to stop using public transportation and communicate. And a communication response step of responding to the other communication terminal with a response message including an arrival time or a required time to the communicable point through the communication means. .

  The automatic response method of the present invention is an automatic response method executed in an automatic response communication system comprising a usage detection means, a communicable point selection means, and a communication response means, wherein the usage detection means A use detecting step for detecting that a user of the communication terminal is using public transportation, and the communicable point selection means, wherein the communication means is used while the user of the one communication terminal is using the public transportation. When a call is sent from the other communication terminal to the one communication terminal via the communication terminal, the user stops using the public transportation and communicates from the public transportation stop points. A communication possible point selection step that allows the user of the one communication terminal to select a communicable point that is an appropriate point for the communication via the input unit, and the communication response means is capable of the communication via the communication means. A response message including an arrival time or time required to point, characterized in that it comprises a and a communication response step for responding to said other of said communication terminal.

  The automatic response method of the present invention includes a communication terminal including at least a communication unit, an input unit, and a control unit, and an automatic response relay including at least a communication unit and a control unit for relaying communication between the communication terminals. An automatic response method executed in an automatic response communication system in which the devices are communicably connected, and executed in the control unit of the automatic response relay device. A use detecting step for detecting that the communication terminal is in use, and an incoming call is received by the user of one of the communication terminals via the communication means while the user of the one of the communication terminals is using the public transportation. Communication that is an appropriate point for the user to stop using public transportation and perform communication when the user selects from the stop points through the input unit. A communicable point selection step for transmitting information related to the active point to the automatic answering relay device, and a communicable point receiving step for receiving information related to the communicable point, executed in the control unit of the automatic response relay device. And a communication response step of responding to the incoming call with a response message including an arrival time or a required time to the communicable point via the communication means, executed by the control unit of the automatic response relay device It is characterized by including these.

  Further, the program of the present invention is a program for causing an automatic response device having at least a communication means, a control unit, and an input unit to be executed, wherein the control unit detects that public transportation is being used. The use detection step, and when there is an incoming call through the communication means while using the public transport, the user stops using the public transport from the stop points of the public transport. A communication possible point selection step for allowing a user to select a communicable point that is an appropriate point for performing communication via the input unit, and an arrival time at the communicable point via the communication unit or And a communication response step of responding to the incoming call with a response message including a required time.

  The program of the present invention is a program for causing an automatic response relay apparatus including at least a communication unit that relays communication between communication terminals including at least an input unit and a control unit to execute the program in the control unit. A use detecting step for detecting that a user of one of the communication terminals is using public transport, and a user of the one of the communication terminals via the communication means while using the public transport When there is a call from the other communication terminal to the one communication terminal, from the stop point of the public transport, which is transmitted from the one communication terminal, via the input unit A communication possible point selection step for receiving information related to a communication possible point, which is an appropriate point for the user to stop using public transportation and perform communication, selected by the user; and Through the signal means, a response message including an arrival time or duration to said communicable point, characterized in that to execute a communication response step for responding to said other of said communication terminal.

  According to the present invention, when there is an incoming call while using public transportation, it is possible to perform communication suitable for the user to stop using the public transportation and perform communication from the stop points of the public transportation. After selecting the point, a response message including the arrival time or required time to the communicable point is responded to the incoming call. For this reason, the present invention has an effect that it is possible to notify a contactable time in consideration of the convenience of the user when an incoming call is received while using public transportation.

  Further, according to the present invention, in the above, the stop point in the public transportation currently in use is presented to the output unit, and the communicable point is selected from the stop points to the user via the input unit. As a result, the user can select a communicable point from the public transportation stop points presented when an incoming call is received.

  Also, according to the present invention, in the public transportation currently being used, the arrival time or required time at each stop point is presented to the output unit and the user can select a communicable point. When a communicable point is selected from the public transportation stop points, the time required to reach that point and the arrival time can be considered.

  Further, according to the present invention, in the above, when changing from the currently used public transportation system to the subsequent public transportation system at each stopping point, arrival time, required time, and route information at other stopping points At least one of them is presented to the output unit, and the user is allowed to select a communicable point. Therefore, the present invention has an effect that it is possible to select a communicable point in consideration of the arrival time, required time, and route information at another stop point when changing trains. .

  Further, according to the present invention, in the above, for each stop point, the arrival time at another stop point when the public transport currently being used is continued and when the public transport is transferred to the subsequent public transport Then, route comparison information indicating a comparison result obtained by comparing at least one of the required time and the route information is presented to the output unit, and the user is allowed to select a communicable point. Therefore, the present invention has an effect that it is possible to select a communicable point in consideration of how much the arrival time, the required time, and the route information change when switching.

  Further, according to the present invention, in the above description, to obtain an expected communication time as a communication time with the caller, and to stop use and communicate based on the estimated communication time from the stop points. The appropriate communicable point candidate is presented to the output unit, and the user can select the communicable point. Therefore, the present invention has an effect that a communicable point can be selected from communicable point candidates in consideration of the estimated communication time of the user.

  Further, according to the present invention, in the above, when the route to the set destination transits a plurality of public transportation facilities, the stopping point where the estimated communication time is within the transfer waiting time is output as a communicable point candidate. To present. Therefore, this invention produces the effect that the communicable point candidate which can communicate in a transfer waiting time can be shown.

  In the above description, the automatic response device of the present invention has been described as an example. However, the automatic response relay device, the automatic response communication system, the automatic response method, and the program have the same effect.

FIG. 1 is a block diagram illustrating an example of a configuration of an automatic response device according to the first embodiment. FIG. 2 is a flowchart illustrating an example of processing of the automatic response device according to the first embodiment. FIG. 3 is a flowchart illustrating an example of a communicable point candidate acquisition process. FIG. 4 is a flowchart showing an example of detailed processing in step SA-31 of the communicable point candidate acquisition processing. FIG. 5 is a route diagram schematically showing a train as a public transportation currently in use. FIG. 6 is a diagram illustrating an example of a screen when an incoming call is output to the output unit 114 under the control of the estimated communication time acquisition unit 102j. FIG. 7 is a diagram illustrating an example of a display screen displayed when a destination is set. FIG. 8 is a diagram illustrating an example of a display screen displayed when the destination is not set. FIG. 9 is a diagram showing an example of a display screen displayed when D station is selected on the display screen of FIG. FIG. 10 is a diagram illustrating an example of a display screen displayed when the destination is set. FIG. 11 is a diagram illustrating an example of a display screen displayed when a destination is not set. FIG. 12 is a diagram showing an example of a display screen displayed when D station is selected on the display screen of FIG. FIG. 13 is a diagram illustrating a display example of communicable point candidates presented in association with a route map. FIG. 14 is a diagram illustrating an example of a screen displayed when the estimated call time is reset to 10 minutes. FIG. 15 is a block diagram illustrating an example of the configuration of the automatic response relay device 400 according to the second embodiment. FIG. 16 is a flowchart illustrating an example of processing of the automatic response relay device 400 according to the second embodiment.

  Hereinafter, embodiments of an automatic response device, an automatic response relay device, an automatic response communication system, an automatic response method, and a program according to the present invention will be described in detail with reference to the drawings. Note that the present invention is not limited to the embodiments. In particular, in the following description of the embodiment, a mode in which a train is used as an example of public transport may be described. However, the present invention is not limited to this, and the public transport may be a ship, an airplane, or the like. Moreover, although the form which took the telephone as an example as communication may be demonstrated, it is not restricted to this, Communication may be transmission / reception of an email, etc. Communication is not limited to using one communication method, and different communication methods may be used for reception and transmission. For example, when an incoming call is received from a caller, a response may be made by mail.

  Hereinafter, the configuration and processing of the present invention will be described in detail in the order of the first embodiment (automatic response device) and the second embodiment (automatic response relay device).

[First Embodiment]
First, a first embodiment (automatic response device) of the present invention will be described below with reference to FIGS. However, the following first embodiment exemplifies an automatic response device for embodying the technical idea of the present invention, and is not intended to identify the present invention as this automatic response device. However, the present invention is equally applicable to the automatic answering apparatus of other embodiments included in the scope of claims. For example, the form of function distribution on the communication terminal side and the relay device side in the automatic response communication system exemplified in the first embodiment is not limited to the following, and functions in arbitrary units within a range where similar effects and functions can be achieved. Can be distributed or integrated physically or physically.

[Configuration of automatic response device 100]
First, an example of the configuration of the automatic response device 100 according to the first embodiment will be described below with reference to FIG. Here, FIG. 1 is a block diagram showing an example of the configuration of the automatic response device 100 according to the first embodiment, and conceptually shows only the portion related to the present invention in the configuration.

  As shown in FIG. 1, the automatic response apparatus 100 of this embodiment schematically includes a communication unit such as a communication control interface unit 104, a control unit 102, and an input unit 116. As shown in FIG. 1, the automatic response device 100 according to the present embodiment further includes a position acquisition unit 112, an output unit 114, and an input / output control interface unit 108. Here, the automatic response device 100 may be a small terminal device or the like equipped with a route guidance application and a transfer guidance application.

  As shown in FIG. 1, the communication includes, as an example, remote communication such as wired / wireless communication via a network 300. Each part of the automatic response device 100 is connected to be communicable via an arbitrary communication path. As shown in FIG. 1, in the communication system according to the first embodiment, the automatic response device 100 is communicably connected to the communication terminal 200 via a communication unit such as the communication control interface unit 104. The network 300 has a function of mutually connecting the automatic answering apparatus 100 and the communication terminal 200 and an external device 600 such as an external map providing server. Network, etc.), intranet, or power line communication (PLC). Here, the communication terminal 200 is a terminal device such as a portable terminal device provided with communication means, and may have the same configuration as the configuration of the automatic response device 100 as an example.

[Configuration of automatic response device 100]
Here, in FIG. 1, the automatic answering device 100 detects that the public transportation is being used, and if there is an incoming call via the communication means while using the public transportation, the public transportation stop From the points, the user can select a communicable point that is an appropriate point for the user to stop using public transportation and perform communication, via the input unit 116, and via the communication means, It has a function of responding to an incoming call with a response message including the arrival time or required time at a communicable point. The automatic answering device 100 is, for example, a commercially available information processing device such as a desktop or notebook personal computer, a portable terminal device such as a mobile phone, a smartphone, a PHS, and a PDA, and navigation that performs travel route guidance and the like. It is a terminal (for example, a car automatic response device). Here, the automatic response apparatus 100 may be equipped with an Internet browser or the like, or may be equipped with a route guidance application, a transfer guidance application, an information search application, or the like. Moreover, the automatic response apparatus 100 may be provided with the position acquisition part 112 which has a GPS function, an IMES function, etc. so that current position positioning can be performed in real time. Further, the output unit 114 of the automatic response device 100 may include an output unit for voice output such as a voice output unit in addition to an output unit for display output as a display unit. The automatic response apparatus 100 may include an input unit 116 that performs data input and the like.

  Here, the output unit 114 may be display means for displaying a display screen of an application or the like (for example, a display and a monitor configured by liquid crystal or organic EL). The output unit 114 may be an audio output unit (for example, a speaker) that outputs audio information or the like as audio or outputs audio such as a warning sound. The input unit 116 may be, for example, a key input unit, a touch panel, a keyboard, and a microphone. The input / output control interface unit 108 controls the position acquisition unit 112, the output unit 114, the input unit 116, and the like.

  Here, the position acquisition unit 112 may be, for example, a signal receiving unit that receives a position information signal transmitted from the position transmitting device 500. Here, the position transmitting device 500 may be a GPS device that transmits a position information signal (GPS signal). Further, the position transmission device 500 may be a base station (for example, a mobile phone, a car phone, a PHS base station, or the like) that is a device for performing wireless communication with the automatic response device 100. . Further, the position transmission device 500 may be an IMES device that realizes an IMES (Indoor Message System) technology that enables indoor positioning using a position information signal having characteristics similar to those of a GPS signal. The IMES technology is a system developed from the framework of the quasi-zenith satellite, which is a positioning satellite system.

  Further, the position transmission device 500 may be a GPS repeater that transmits a GPS signal received outdoors indoors. Further, the position transmitting device 500 is arbitrarily installed on each floor of a building (for example, a multilevel parking lot) or an underground structure (for example, a subway station, an underground shopping area, an underground communication passage, and an underground parking lot). A small transmitter may be used. In addition, self-position information (position ID etc.) according to an installation place is allocated to this small transmitter. When the automatic response device 100 enters the communicable range, the automatic response device 100 receives the self-position information transmitted from the small transmitter as a position information signal. The communication method at this time may be, for example, various short-range wireless methods such as an RFID (Radio Frequency Identification) tag system and Bluetooth (registered trademark), an infrared communication method, and the like. Further, the position transmission device 500 may be a wireless LAN access point. In the present embodiment, the position acquisition unit 112 may receive wireless LAN signals and acquire access point identification information. Then, the control unit 102 may acquire the position information by specifying the position of the access point from the identification information unique to the access point acquired by the position acquisition unit 112. In the present embodiment, the control unit 102 may calculate position information including latitude, longitude, and height information from the position information signal acquired by the position acquisition unit 112. Here, the position information may indicate a relative position from a reference position in addition to the absolute position specified by the latitude and longitude.

  Here, the position acquisition unit 112 may include a speed sensor, an acceleration sensor, an orientation sensor, a distance sensor, and the like that detect a change amount (for example, a vector amount) of the automatic response device 100. Here, the position acquisition unit 112 may detect the speed with a speed sensor. The position acquisition unit 112 may detect acceleration with an acceleration sensor. Further, the position acquisition unit 112 may detect the azimuth (for example, east, west, south, north, heaven, ground, etc.) and inclination with an azimuth sensor. Further, the position acquisition unit 112 may detect the movement distance (displacement) with a distance sensor. Here, the speed sensor may be a laser Doppler vibrometer or the like, and may detect the speed of the automatic response device 100 from a difference in frequency caused by the detected Doppler effect. The acceleration sensor may be a mechanical acceleration sensor, an optical acceleration sensor such as an FBG optical fiber type, and a semiconductor acceleration sensor such as a MEMS (Micro Electro Mechanical Systems) acceleration sensor. Further, as the direction sensor, a geomagnetic sensor that detects an absolute traveling direction, an optical gyro that detects a relative traveling direction, or the like may be used. In addition, the orientation sensor may be an electronic compass or the like that can acquire information related to orientation and inclination by combining a geomagnetic sensor and an acceleration sensor. In addition, when the automatic response device 100 is an information processing terminal for a vehicle such as a bicycle, the distance sensor generates a pulse signal in proportion to the number of rotations of the axle and detects a movement distance in proportion to the number of pulse signals. May be. The position acquisition unit 112 may further include a communication device. When the automatic response device 100 is an information processing terminal for a vehicle such as a bicycle, the vehicle-to-vehicle communication of the communication device mounted on each vehicle. The position information indicating the vehicle position may be acquired from the vehicle. The position acquisition unit 112 may acquire position information indicating the current position of the user of the automatic response device 100 based on the map information.

  The communication control interface unit 104 is an interface connected to a communication device (not shown) such as an antenna or a router connected to a communication line, a telephone line, etc., and between the automatic response device 100 and the network 300. It has a function to perform communication control. That is, the communication control interface unit 104 has a function of communicating data with the communication terminal 200, the external device 600, and the like via a communication line.

  The storage unit 106 is a small capacity configured using a fixed disk device such as an HDD (Hard Disk Drive), storage means such as an SSD (Solid State Drive), and / or an SRAM (Static Random Access Memory). It is a storage means such as a high-speed memory (for example, cache memory), and may store various databases, files, and tables (network database 106a, timetable database 106b, route map database 106c, traffic information database 106d, etc.). Here, the storage unit 106 may temporarily store various files and the like.

  Among these components of the storage unit 106, the network database 106a is a network data storage unit that stores network data that defines a transportation network related to public transportation or the like. Here, the network data may be information related to a network expressed by a combination of a node that is a node in traffic network expression and a link connecting the nodes. The network data may include road network data, route network data, and in-facility network data. These network data are stored in advance in the network database 106a, and the control unit 102 of the automatic response apparatus 100 periodically and / or in response to processing by the control unit 102 (for example, data is stored in the control unit 102). Update the network data stored in the network database 106a by downloading the latest data from the external device 600 (for example, a map providing server that provides network data) via the network 300, etc. Also good.

  Here, the route network data included in the network data is network data that defines a route network of each transportation facility (for example, public transportation facility) such as a railway, an airplane, a bus, and a ship. Node data of nodes (for example, stations, stops, stops, stops, airports, ports, and terminals, etc., which are transportation stops) and railway lines that connect the nodes, This is network data expressed by a combination of link data such as air routes, navigation routes, and bus routes. Here, the route may be a line connecting a starting point and a destination through which a transportation facility passes. A railroad is a transportation system that travels by being guided by fixed guideways (rails, guide rails, etc.) installed on the route, and transports passengers, cargo, etc. A ropeway, a monorail, a cable car, a linear motor car, or the like may be used. The node data includes a node number (for example, a node ID), a node name (for example, a station name, a stop name, a stop name, a stop name, an airport name, a port name, And a terminal name, etc.) and information such as position coordinates such as latitude and longitude altitude may be included. The link data includes a link number (for example, link ID), start node ID, end node ID, type, link length (for example, distance), in-link attributes such as overpass, tunnel and bridge, and name Information (such as a route name) may be included. In addition, the route network data further includes the type of transportation (for example, limited express, express, semi-express, express, rapid express, commuter express, commute express, commuter express, section express, section semi-express, section rapid, each station stop, and Node data corresponding to nodes (for example, express stop stations, semi-stop stations, and rapid stop stations), and link data of links such as railway lines and bus routes connecting the nodes. Network data expressed by a combination of and may be included in association with the type.

  In addition, route network data includes location information (for example, latitude and longitude altitudes), shape information, and location information (for example, island platforms and relative platforms, etc.) , And entry / exit location information including attribute information (for example, the name and identification number of an entry / exit location such as a platform number) may be included. Further, the route network data may include transportation fare data. Here, the use fare charge data may be, for example, information representing a use fare charge or the like generated when each transportation means such as a railway, an airplane, a bus, and a ship is used. The route network data may include boarding position data. Here, the boarding position data is, for example, a boarding position of a transportation facility in which a plurality of vehicles such as a train, a tram, a monorail, a cable car, and a linear motor car are connected (for example, a vehicle near a ticket gate, It may be information representing a vehicle at a convenient position, a vehicle with a low congestion rate, a female-only vehicle, or the like.

  The timetable database 106b is timetable information storage means for storing timetable information of transportation facilities. Here, the timetable information stored in the timetable database 106b is, for example, the time of each public transportation station such as a train, an airplane, a bus, a streetcar, a ropeway, a monorail, a cable car, a linear motor car, and a ship. It may be information representing a table. Here, in this embodiment, the transportation station is a stop point of a transportation facility such as a train, an airplane, a bus, a streetcar, a ropeway, a monorail, a cable car, a linear motor car, and a ship (a train station, a bus station, a stop) , Stops, airports, stops, etc.). In addition, the timetable information may be data that defines the transit time and arrival time in addition to the departure time of the transportation facility in association with the station name, such as the flight name and destination of the transportation facility, normal or rapid speed, etc. It may be data that further defines the type or the like. The timetable information is stored in advance in the timetable database 106b, and the control unit 102 of the automatic response device 100 periodically sends the latest data via the network 300 to an external device (for example, a time for providing timetable information). Timetable information downloaded from a table server or the like and stored in the timetable database 106b may be updated.

  Further, the route map database 106c is route map storage means for storing data in which routes of public transportation are represented. The route map data stored in the route map database 106c may be combined with the character data of the station name included in the route map, and is pattern data that can identify which station of which route is the current location. Also good. That is, the route map database 106c is a route, a station name, a traveling direction, and an operation type of a transportation system appropriately combining character string arrangement information, color arrangement information, symbol information, and home information for representing a route map. It may be pattern data that can specify the above.

  The traffic information database 106d is traffic information storage means for storing traffic information. Here, the traffic information may include transportation operation information (for example, traffic jam information and delay information). For example, the operation information includes railway operation information, air operation information, ship operation information, and buses. Operation information etc. may be included. The operation information may include timetable data (operation time information) of transportation facilities. Further, the traffic information may be congestion degree data of transportation facilities such as buses and trains. For example, the congestion degree data may be data collected by a boarding IC card using a technique such as Felica (registered trademark). The traffic information may include road traffic information. Here, the road traffic information may include traffic jam information such as a traffic jam occurrence point, a traffic jam distance, and a transit time between two locations on the road (that is, travel time, etc.). Further, the road traffic information may include traffic obstacle information, traffic regulation information, and the like. Here, the traffic regulation information is data defining various traffic regulations.For example, traffic regulation during abnormal weather such as precipitation regulation, snow cover / freezing regulation, ultrasonic regulation, wind speed regulation, visibility regulation, etc., height Vehicle traffic regulations such as regulations and weight regulations, road construction and work, regulations during construction around roads, traffic zones that regulate traffic zones that can pass by time zone and vehicle type, and vehicle traffic due to road damage, etc. It may also include information such as a general vehicle entry prohibition by a community zone or the like installed to ensure traffic safety, and a general vehicle entry prohibition due to a connection path to private land. Further, the traffic regulation information may be traffic regulation information that makes it impossible or impossible for the vehicle lane to travel due to construction, an accident, or a vehicle failure. The traffic information is stored in advance in the traffic information database 106d, and the control unit 102 of the automatic response device 100 is periodically (for example, every 5 minutes) and / or processed by the control unit 102. Accordingly, the latest data is transferred via the network 300 to the external device 600 (for example, the National Police Agency, VICS (Vehicle Information and Communication System) (registered trademark), and , Downloaded from ATIS (Advanced Traffic Information Service (registered trademark), Japan Road Traffic Information Center (JARTIC) (registered trademark), railway company, traffic information distribution server (service), etc.) Traffic information stored in the distribution database 106d may be updated. Alternatively, the automatic response device 100 may receive traffic information actively transmitted by the external device 600 or the like and store it in the traffic information database 106d.

  In addition to the above, the storage unit 106 may store information such as voice data related to the response message. Note that the response message may include a response request for requesting a caller's response regarding the necessity of communication at a communicable point. In addition, the control unit 102 of the automatic response device 100 sends the latest traffic information to the outside periodically and / or in accordance with processing by the control unit 102 (for example, when the control unit 102 needs data). You may download from the apparatus 600 (guidance information provision server etc. which provide traffic information) etc.

  As shown in FIG. 1, the control unit 102 includes an internal memory for storing a control program such as an OS, a program that defines various processing procedures, and necessary data. And the control part 102 performs the information processing for performing various processes by these programs. The control unit 102 is functionally conceptually configured as a current position information acquisition unit 102a, a use route determination unit 102b, a communicable point selection unit 102c, a communication response unit 102h, a predicted communication time acquisition unit 102j, and a predicted communication time change unit 102k. Is provided.

  Among these, the current position information acquisition unit 102a is current position information acquisition means for acquiring the current position information of the user of the automatic response device 100. Here, the current position information acquisition unit 102a may acquire the current position information of the user of the automatic response device 100 every predetermined time (predetermined period) (for example, every 1 second or every 3 minutes). . The current position information acquisition unit 102a may acquire the position information calculated from the position information signal received from the position transmission device 500 by the position acquisition unit 112 as the current position information of the user of the automatic response device 100.

  Further, the current position information acquisition unit 102a may acquire position information such as position coordinates about the current position input by the user via the input unit 116 as the current position information of the user of the automatic response device 100. . Here, the current position based on the current position information input by the user via the input unit 116 may be a position where the user actually exists, or a virtual current position arbitrarily selected by the user. (As an example, it may be an arbitrary point such as an Osaka station or airport selected by a user in Tokyo). For example, the current position information acquisition unit 102a is designated on the display screen based on the map information displayed on the output unit 114 by the user via the input unit 116 (for example, designation operation on the touch panel type output unit 114). The coordinate obtained may be acquired as the current position information of the user of the automatic response device 100.

  The use route determination unit 102b is a use detection unit that detects that public transportation is being used. For example, the use route determination unit 102b may detect that public transportation is being used based on the current position information acquired by the current position information acquisition unit 102a. As an example, the use route determination unit 102b may determine the use route based on the current position information and route network data stored in the network database 106a. Further, the use route determination unit 102b, based on the current position information acquired by the current position information acquisition unit 102a, when a pattern such as a moving speed or acceleration is peculiar to the public transportation (the repetition frequency of acceleration and deceleration). It may be detected that the public transportation is being used in the case where is less than a predetermined value, acceleration or deceleration is less than a predetermined value, movement speed is more than a predetermined value, or the like.

  In addition, the use route determination unit 102b may receive a user's input operation via the input unit 116 and detect that public transportation is being used. For example, the use of public transportation may be detected by accepting an input operation of a boarding button indicating that the user is in public transportation via the input unit 116. The user may input and operate the on-boarding button when getting on public transportation, or may input and operate the on-boarding button when receiving an incoming call while boarding.

  In addition, the communicable point selection unit 102c can stop the use of the public transport when the incoming call is received through the communication means while using the public transport by the detection by the use route determining unit 102b. This is a communicable point selection means for allowing the user to select a communicable point, which is an appropriate point for the user to stop using public transportation and perform communication from among the points, via the input unit 116. . Here, specific examples of the stop point include a station, an airport, a bus stop, a ferry terminal, and the like. As an example, the communicable point selection unit 102c may present a stop point in the currently used public transportation system to the output unit 114 and allow the user to select a communicable point from the stop points. At that time, the communicable point selection unit 102c may present the arrival time or required time at each stop point to the output unit 114 in the public transportation currently in use. As an example, the communicable point selection unit 102c refers to the corresponding timetable data from the timetable database 106b for the currently used public transportation determined by the use route determination unit 102b, and arrives at each stop point. The time may be acquired, or the required time may be acquired by calculating the difference between the arrival time and the current time.

  In addition, the communicable point selection unit 102c may change the arrival time, required time, and route information of other stop points when the public transport currently being used is transferred to the subsequent public transport at each stop point. At least one of them may be presented to the output unit 114. In addition, the communicable point selection unit 102c has, for each stop point, arrival times at other stop points when continuing to use the public transport that is currently being used and when switching to a subsequent public transport, Route comparison information indicating a comparison result obtained by comparing at least one of the required time and route information may be presented to the output unit 114. In consideration of the fact that once you get off the bus, such as a public transportation system, the fare to the destination will increase or decrease, the communicable point selection unit 102c will continue to use the public transportation system currently in use. The fare information may be acquired from the network database 106a and presented to the output unit 114 when the use is stopped at the stop point and the transfer is made to the subsequent public transportation.

  Further, the communicable point selection unit 102c may acquire operation information of the public transportation currently being used and / or the subsequent public transportation from the traffic information database 106d and present it to the output unit 114. For example, if the public transportation system is a train and an accident or delay occurs in the following train, it is expected that the train currently in use will also be delayed. As a rule of thumb, in such cases, the degree of delay in the following train is greater than the degree of delay in the train that runs in front, and the number of passengers using the train that runs in front increases and is currently in use. The trains may be crowded while the following trains may be free. As another example, if the public transportation is a bus and the currently used bus is expected to be delayed due to traffic congestion, there may be no difference in arrival time between the currently used bus and the following bus. Therefore, the user can more carefully determine whether or not to transfer for communication by comparing his / her own rules of thumb with the presented operation information, or actively transfer to the subsequent public transportation. It is possible to determine whether or not it is necessary to transfer more appropriately.

  Here, as shown in FIG. 1, in the present embodiment, the communicable point selection unit 102c includes a disembarkable point extraction unit 102d, a route search unit 102f, and a point candidate acquisition unit 102g.

  Here, the drop-off point extraction unit 102d is a stop point extraction unit that extracts a stop point in public transportation such as a train as a drop-off point based on the route network data stored in the network database 106a. Here, the get-off possible point extraction unit 102d may acquire the arrival time or the required time to each stop point based on the timetable data of the route network data.

  The route search unit 102f is route search means for performing a route search based on network data stored in the network database 106a. For example, the route search unit 102f may search for a route satisfying the route search condition including at least the destination using route network data stored in the network database 106a and generate route information related to the searched route. . Here, in the case where the route search condition further includes a departure point and a waypoint, the route search unit 102f may search for a route from the departure point via the waypoint. Here, the departure place may be determined based on the current position information acquired by the current position information acquisition unit 102a. The route search condition may further include a moving means, departure time, transit time, arrival time, and / or date. Here, the departure time may be the current time. The route search condition may be input by the user of the automatic response device 100 via the input unit 116 of the automatic response device 100. Here, the route search unit 102f may perform a search in consideration of the traffic information stored in the traffic information database 106d. For example, the route search unit 102f considers traffic information such as traffic jam information and delay information. The route search may be performed while calculating the link cost (required time). The route information may be a combination of link data indicating the searched route, and may include route position information, image data (for example, polyline) indicating the route, and the like.

  The point candidate acquisition unit 102g is a point candidate acquisition unit that acquires a communicable point candidate from the stop points extracted by the disembarkable point extraction unit 102d. For example, the point candidate acquisition unit 102g acquires a suitable communicable point candidate for stopping and communicating based on the estimated communication time from the stop points, and the communicable point selection unit 102c Possible point candidates may be presented to the output unit 114 to allow the user to select a communicable point. Here, the estimated communication time may be calculated from the past average call time with the caller under the control of the estimated communication time acquisition unit 102j, which will be described later, and the train departure interval (waiting for the next train to depart). It may be set from time) or may be set by direct input by the user. More specifically, the point candidate acquisition unit 102g acquires a stop point where the estimated communication time is within the transfer waiting time as a communicable point candidate based on the route to the destination searched by the route search unit 102f. May be. Note that when the estimated communication time is reset by the user via the input unit 116, the communicable point selection unit 102c re-presents the communicable point candidate to the output unit 114 based on the estimated communication time. May be.

  In addition, the route search unit 102f searches the current route by the public transportation currently in use as the route to the set destination, sets each stop point as the departure point, and at the arrival time at the stop point. When searching for a subsequent route having the departure time as a time including the estimated communication time, the point candidate acquisition unit 102g may acquire a communicable point candidate based on a comparison result between the two. That is, the point candidate acquisition unit 102g extracts a subsequent route in which the difference between the arrival time at the destination by the current route and the arrival time at the destination by the subsequent route is within a predetermined time, and the departure of the subsequent route You may acquire the stop point which is the ground as a communicable point candidate. Note that the communicable point selection unit 102c distinguishes the communicable point candidates between the case where the subsequent route and the transit point of the current route and the type of public transportation to be used are the same or different from each other, and outputs them to the output unit 114. May be presented. Further, the point candidate acquisition unit 102g may acquire a stop point that is the departure point of the subsequent route that is the same as the current route as a communicable point candidate. In addition, when there are a plurality of subsequent routes using the same public transportation, the point candidate acquisition unit 102g can communicate with the nearest stop point among the stop points that are the departure points of the plurality of subsequent routes. You may get as

  The communication response unit 102h sends a response message including the arrival time or the required time to the communicable point selected by the communicable point selection unit 102c via the communication means such as the communication control interface unit 104 to the incoming call. Communication response means for responding. For example, if the time required for the communication possible point selected by the communicable point selection unit 102c is 10 minutes, the communication response unit 102h says, “Because it is currently moving, it cannot answer the phone. 10 minutes. I'll call you back later. " The communication response unit 102h may receive a response to the response request included in the response message via the communication unit. For example, the communication response unit 102h may be "1" if you wish to receive a call back in 10 minutes, or "2" if it is not convenient. ”, A push sound corresponding to“ 1 ”or“ 2 ”may be received, and a display corresponding to the received number may be output to the output unit 114. As described above, the response message may include an answer request for requesting a caller's answer regarding the necessity of communication at a communicable point. Note that the communication response unit 102h is not limited to responding directly to a response message, but may indirectly transmit the response message to the communication terminal 200 that is the transmission source via an exchange or the like. For example, the communication response unit 102h transmits an identification signal that identifies the content of the response message, and an exchange that relays communication converts the response message into a response message corresponding to the transmitted identification signal, and sends it to the communication terminal 200 that is the transmission source You may send it.

  The expected communication time acquisition unit 102j is an expected communication time acquisition unit that acquires an expected communication time as a communication time with the caller. For example, the estimated communication time acquisition unit 102j may acquire the estimated communication time preset in the storage unit 106, or may calculate the average call time from the communication history and acquire the estimated communication time.

  The expected communication time change unit 102k is an expected communication time change unit that accepts a change in expected communication time. For example, the expected communication time change unit 102k may control the user to input the expected communication time via the input unit 116, and may change to the input expected communication time.

  Above, description of an example of a structure of the communication system in 1st Embodiment is finished.

[Process of automatic response device 100]
Next, an example of processing of the automatic response device 100 according to the first embodiment configured as described above will be described in detail with reference to FIGS. FIG. 2 is a flowchart illustrating an example of processing of the automatic response device 100 according to the first embodiment. Note that the processing of this embodiment is not limited to this processing, and only part of the processing may be performed.

  As shown in FIG. 2, first, the use route determination unit 102b of the automatic response device 100 detects that public transportation is being used, such as when the user is on a train (step SA-1). . For example, the use route determination unit 102b may detect whether or not public transportation is being used based on the current position information acquired by the current position information acquisition unit 102a. As an example, the usage route determination unit 102b may determine the usage route based on the current location information acquired by the current location information acquisition unit 402a and the route network data stored in the network database 106a. Further, the use route determination unit 102b, based on the current position information acquired by the current position information acquisition unit 102a, when a pattern such as a moving speed or acceleration is peculiar to the public transportation (the repetition frequency of acceleration and deceleration). It may be detected that the public transportation is being used in the case where is less than a predetermined value, acceleration or deceleration is less than a predetermined value, movement speed is more than a predetermined value, or the like. Even when using public transportation, communication may be possible at a predetermined location such as the Shinkansen. Therefore, the use route determination unit 102b of the automatic response device 100 may determine whether or not communication is possible with the public transportation being used. The automatic response device 100 may output a response message such as “please wait” instead of the subsequent processing when the public transportation system being used is communicable. The estimated required time may be returned, or the subsequent automatic response process may not be performed. Further, when the public transportation is not being used, since reception is possible as usual, the automatic response device 100 does not need to perform the subsequent processing.

  Then, the drop-off possible point extracting unit 102d of the communicable point selecting unit 102c stops the vehicle based on the route network network data stored in the network database 106a for the public transportation in use specified by the use route determining unit 102b. A stop point such as a station is acquired, and a required time to each stop point is acquired based on the timetable data (step SA-2). For example, the drop-off point extraction unit 102d refers to the corresponding timetable data from the timetable database 106b for the currently used public transportation determined by the use route determination unit 102b, and arrives at each stop point. And the required time may be acquired by calculating the difference between the arrival time and the current time. However, the present invention is not limited to this, and the alighting point extraction unit 102d obtains in advance the required time from the departure time of the departure station to the arrival time of the stop station, and subtracts the elapsed time after boarding from the required time. May be. The getting-off point extraction unit 102d is not limited to acquiring the required time in advance before the incoming call, and may calculate after the incoming call. In addition, the stop points for which the required time can be acquired may be all stop points of public transportation currently in use, or stop points within a predetermined range from the current position, transfer points on the guide route, Alternatively, some specific stop points such as a stop point extracted as a point where the user can easily communicate may be used.

  The communicable point selection unit 102c stops the use of the public transport from the stop points of the public transport when the incoming call is received through the communication means while using the public transport. Then, the user is allowed to select a communicable point, which is an appropriate point for performing communication (step SA-3). For example, the communicable point selection unit 102c may cause the user to directly input a station name or the like serving as a communicable point via the input unit 116. Further, the communicable point selection unit 102c is configured to use the route map around the current position based on the current position information acquired by the current position information acquisition unit 102a based on the route map data stored in the route map database 106c, or use it. The route map of the currently used route determined by the route determination unit 102b is displayed on the output unit 114, and the user can select a communicable point by touching the station display via the input unit 116 such as a touch panel. Also good.

  Then, the communication response unit 102h responds to the incoming call with a response message including the required time to the communicable point selected by the communicable point selection unit 102c via the communication means such as the communication control interface unit 104. (Step SA-4). For example, if the time required for the communication possible point selected by the communicable point selection unit 102c is 10 minutes, the communication response unit 102h says, “Because it is currently moving, it cannot answer the phone. 10 minutes. I'll call you back later. " The communication response unit 102h may receive a response to the response request included in the response message via the communication unit. For example, the communication response unit 102h may be "1" if you wish to receive a call back in 10 minutes, or "2" if it is not convenient. ”, A push sound corresponding to“ 1 ”or“ 2 ”may be received, and a display corresponding to the received number may be output to the output unit 114. That is, when the caller presses “1”, the communication response unit 102h displays a message “The other party also accepted” on the output unit 114, and when the caller presses “2”. , A message “No phone is required” is displayed on the output unit 114. As described above, the response message may include an answer request for requesting a caller's answer regarding the necessity of communication at a communicable point. Moreover, you may request | require to call again from the sender | caller side at the timing which arrives at a communicable point. Therefore, the user of the automatic response device 100 can determine whether or not it is necessary to get off in the middle in order to talk to the caller.

  The above is an example of the process of the automatic response apparatus 100 in the first embodiment. Note that the processes of Step SA-1, Step SA-2, and Step SA-3 described above need not be executed in the order described above, and may be executed by arbitrarily changing the order of these processes. . For example, after receiving an incoming call, acquisition of required time or boarding detection may be performed. In addition, when a user directly inputs a callable point or when a station display is selected from the touch panel and a communicable point is selected, after receiving an input of the callable point, An automatic response may be performed by calculating the required time. Here, in step SA-3 described above, the point candidate acquisition unit 102g may acquire a communicable point candidate and present it to the output unit 114. FIG. 3 is a flowchart illustrating an example of a communicable point candidate acquisition process.

  As shown in FIG. 3, the point candidate acquisition unit 102g of the communicable point selection unit 102c calculates a communicable point candidate from the stop points extracted by the disembarkable point extraction unit 102d (step SA-31). .

  Then, the communicable point selection unit 102c presents the calculated communicable point candidate to the output unit 114, and controls the user to select a communicable point via the input unit 116 (step SA-32).

  The above is an example of the communicable point candidate acquisition process. Here, FIG. 4 is a flowchart showing an example of detailed processing of Step SA-31 of the communicable point candidate acquisition processing.

  As shown in FIG. 4, first, the current position information acquisition unit 102a acquires the current position information of the automatic response device 100 via the position acquisition unit 112 (step SA-311). More specifically, the current position information acquisition unit 102a acquires the position information calculated from the position information signal received from the position transmission device 500 by the position acquisition unit 112 as the current position information of the user of the automatic response device 100. May be.

  Then, the drop-off point extraction unit 102d of the communication point selection unit 102c identifies the drop-off point in public transportation such as a train as a stop point based on the route network data stored in the network database 106a (step) SA-312).

  Then, the route search unit 102f of the communicable point selection unit 102c uses the route network data stored in the network database 106a as a route to the destination set as the route search condition, and currently uses public transportation. Is searched for the current route (step SA-313). Here, FIG. 5 is a route diagram schematically showing a train as a public transportation currently in use.

  As illustrated in FIG. 5, the route search unit 102f determines whether the current position information acquired by the current position information acquisition unit 102a and / or the currently used route determined by the use route determination unit 102b. A route search condition is set with the station as the departure point and the G station as the destination. Note that the destination does not necessarily need to be the final destination, and may be each stop point (a point where the passenger can get off). Here, the route search unit 102f may cause the user to set route search conditions such as a departure place and a destination via the input unit 116. Further, the route search unit 102f may set the departure point of the route search condition between the A station and the B station that are the current position, and set the current time as the departure time.

  Returning to FIG. 4 again, the communicable point selection unit 102c acquires the expected communication time, which is the time when the user is expected to start communication (such as a call) under the control of the estimated communication time acquisition unit 102j (step SA -314). Note that the estimated communication time may be registered in the storage unit 106 in advance, or may be set by the user via the input unit 116. Here, FIG. 6 is a diagram illustrating a screen example at the time of an incoming call output to the output unit 114 under the control of the estimated communication time acquisition unit 102j.

  As shown in FIG. 6, the estimated communication time acquisition unit 102j includes a caller display screen MA-1 that displays caller information, a call estimated time switching tab MA-2, and a route search unit in step SA-313. The output unit 114 displays a display screen including a list of possible drop-off points MA-3 indicating the required time to the drop-off station searched for by 102f. When the user performs an input operation such as tapping the estimated call time switching tab MA-2 via the input unit 116 such as a touch panel, the estimated communication time changing unit 102k resets the selected estimated call time. .

  Returning to FIG. 4 again, the route searching unit 102f of the communicable point selecting unit 102c, based on the route network data stored in the network database 106a, can get off and make a call (such as a station that can get off). ) As a departure point, and a subsequent route having a departure time as a time obtained by adding the estimated communication time to the arrival time at the point where the user can get off is searched (step SA-315). The destination may be a destination set by the user, or may be a point where each passenger can get off. Here, FIG. 7 is a diagram illustrating an example of a display screen displayed when the destination is set.

  As shown in FIG. 7, when the subsequent route is searched by the route search unit 102f, the communicable point selection unit 102c, in addition to the caller display screen MA-1 and the estimated call time switching tab MA-2, step SA -315 causes the output unit 114 to display a display screen including a list of possible drop-off points MA-4 for each point where the arrival is possible at the destination (G station) searched by the route search unit 102f. In this way, when the user gets off at the point where the user can get off and makes a call within the estimated call time, the user can grasp when the user arrives at the destination (G station). Note that the user can switch the estimated call time switching tab MA-2 to reset the estimated call time. In this case, the automatic answering apparatus 100 performs the processes of steps SA-314 to SA-315 described above. It may be repeated, and route search may be performed in advance for each estimated call time before switching. Here, FIG. 8 is a diagram illustrating an example of a display screen displayed when the destination is not set.

  As shown in FIG. 8, when the destination is not set, the communicable point selection unit 102c adds to the caller display screen MA-1 and the estimated call time switching tab MA-2, in step SA-315. A list of possible points of arrival MA-4 ′ indicating arrival times at temporary destinations (E station, P station, etc. that are different from the point of possible to get off the call scheduled) searched by the route search unit 102f for each possible point of departure is included. A display screen is displayed on the output unit 114. Here, the temporary destination (E station or P station) may be a station that can be used for a limited express train or a rapid train, for example, a station that can be transferred to another route, or a main station such as a terminal. May be. In this way, even when the user has not set a destination, when the user gets off at the point where the user can get off and makes a call within the estimated call time, the user can set the temporary destination (E station or P station) at what time. You can see if it will arrive. The user can select a communicable point from the list of disembarkable points MA-4 ′ via the input unit 116 such as a touch panel. FIG. 9 is an example of a display screen displayed when station D is selected on the display screen of FIG.

  As shown in FIG. 9, when the user selects a communicable point from the list of disembarkable points MA-4 ′, the automatic response device 100 displays arrival times at a number of temporary destinations other than E and P stations. A display screen including a list of possible getting-off points MA-4 is displayed. Note that the automatic response apparatus 100 may perform a route search for each destination in advance before selecting a communicable point, and may repeat the process of step SA-315 described above.

  Returning to FIG. 4 again, the point candidate acquiring unit 102g of the communicable point selecting unit 102c uses the current route searched by the route searching unit 102f in step SA-313 and the route searching unit 102f in step SA-315. Based on the searched subsequent route, a communicable point candidate is calculated (step SA-316). For example, the point candidate acquisition unit 102g extracts a subsequent route in which the difference between the arrival time at the destination by the current route and the arrival time at the destination by the subsequent route is within a predetermined time, and the departure of the subsequent route A stop point that is the ground (such as a stop point that is the departure point of the subsequent route) may be acquired as a communicable point candidate. In addition, since it is considered appropriate that there is no change from the current route, the point candidate acquisition unit 102g communicates the stop point that is the departure point of the subsequent route with the same route type of the current route and the type of public transportation to be used. You may acquire as a possible point candidate. In addition, in order to avoid duplication, the point candidate acquisition unit 102g, when there are a plurality of subsequent routes using the same public transportation, among the stopping points that are the departure points of the plurality of subsequent routes, May be acquired as a communicable point candidate. Here, FIG. 10 is a diagram illustrating an example of a display screen displayed when the destination is set.

  As illustrated in FIG. 10, the communicable point selection unit 102c displays the communicable point candidates in order from the current location in addition to the caller display screen MA-1 and the estimated call time switching tab MA-2. A display screen including the list MA-5 is displayed on the output unit 114. Note that the display order is not limited to the order from the current location but may be sorted according to the difference in arrival time. In this way, when the user gets off at a point where the user can get off and talks within the estimated call time, the user knows how many minutes later the destination (G station) arrives than the current route that was originally planned. be able to. As described above, the user can reset the estimated call time by switching the estimated call time switching tab MA-2. Here, FIG. 11 is a diagram illustrating an example of a display screen displayed when the destination is not set.

  As shown in FIG. 11, when the destination is not set, the communicable point selection unit 102c, in addition to the caller display screen MA-1 and the estimated call time switching tab MA-2, the temporary destination based on the current route. MA-5 list of possible communication points indicating the difference (time loss) between the arrival time at the place (E station, P station, etc.) and the arrival time at the temporary destination (E station, P station, etc.) through the subsequent route A display screen including 'is displayed on the output unit 114. The communicable point selection unit 102c may display the communicable point candidate list MA-5 ′ by sorting the time loss in ascending order for one temporary destination (for example, E station). In this way, even if the user has not set a destination, when he / she gets off at each possible drop-off point and makes a call within the estimated call time, he / she initially enters a temporary destination (E station or P station). It is possible to know how many minutes later than planned. The user can select a communicable point from the callable point candidate list MA-5 ′ via the input unit 116 such as a touch panel. FIG. 12 is an example of a display screen displayed when station D is selected on the display screen of FIG.

  As shown in FIG. 11, when the user selects a communicable point from the callable point candidate list MA-5 ′, the automatic answering apparatus 100 arrives at a number of temporary destinations other than E and P stations. A display screen including a communicable point candidate list MA-5 indicating “” is displayed. Note that the automatic response device 100 may perform a route search for each temporary destination in advance before selecting a communicable point, and may repeat the process of step SA-315 described above.

  Returning to FIG. 4 again, the communicable point selection unit 102c presents the communicable point candidate calculated by the point candidate acquisition unit 102g by display output, voice output, or the like via the output unit 114 (step SA-317). . Note that the communicable point selection unit 102c outputs the communicable point candidates by distinguishing them according to color or the like between the case where the subsequent route and the route point of the current route and the type of public transportation to be used are the same or different. It may be presented to the unit 114. Further, as described above with reference to FIGS. 10 to 12, the communicable point selection unit 102 c is not limited to displaying a list of communicable point candidates, and the communicable point selection unit 102 c corresponds to the route map with reference to the route map database 106 c. In addition, a communicable point candidate may be presented. Here, FIG. 13 is a diagram illustrating a display example of communicable point candidates presented in association with a route map.

  As shown in FIG. 13, the communicable point selection unit 102c presents communicable point candidates on the route map based on the route map data stored in the route map database 106c. At that time, the communicable point selection unit 102c, as shown in FIG. 13, arrives at the station of each communicable point and the destination when getting off at the station and talking to the subsequent train. May be displayed in association with each other. The communicable point selection unit 102c may display the arrival time of the current route at the destination (G station), that is, the arrival time when the user continues to get on without getting off. In this way, the user compares the arrival times and decides whether to get off the phone halfway and make a call, in which case the station should get off, or to reach the destination station before making a call. Can do. Note that the communicable point selection unit 102c may present the stations having a small difference in arrival time (time loss) to the target station (G station) by highlighting them with diagonal lines or the like. In the example of FIG. 13, station B is highlighted as a station whose arrival time does not change even when getting off, station E is highlighted as a station that can make a call within the transfer waiting time, and the current time ( Station G is highlighted as a station that can arrive within a predetermined time from the (arrival time). Here, the communicable point selection unit 102c may cause the user to reset the estimated call time set in 5 minutes via the input unit 112. Here, FIG. 14 is an example of a screen displayed when the estimated call time is reset to 10 minutes.

  As shown in FIG. 14, when the estimated call time is reset, the communicable point selection unit 102c re-searches the subsequent route based on the reset estimated call time and updates the display screen. Also good. Here, the shortest route when not getting off in the middle of the current route was A station (departure station)-E station (transfer station)-G (arrival station), but when getting off at B station or D station, the optimal route Are A station (departure station)-D station (transfer station)-G (arrival station). Therefore, as shown in FIG. 14, the user may be alerted by highlighting the B station and the D station on a subsequent route that is different from the current route.

  Further, the point candidate acquisition unit 102g may acquire a stop point that can be easily transferred to a subsequent public transport as a communicable point candidate based on the estimated communication time. As a stop point where it is easy to transfer to the next public transport, for example, the departure time interval from the timetable of each stop point until the next public transport departs is calculated, and the expected communication time is the relevant start time It may be a stop point within the interval. Alternatively, the estimated communication end time is calculated by adding the estimated communication time to the arrival time at each stop point, and the departure time of the first public transport that departs after the estimated communication end time is extracted. It may be a stop point within a predetermined time from the expected time.

  This concludes the description of the processing of the navigation system in the first embodiment.

[Second Embodiment]
Next, a second embodiment of the present invention (automatic response relay apparatus 400 (server-driven type)) will be described with reference to FIGS. 15 and 16. Here, FIG. 15 is a block diagram showing an example of the configuration of the automatic response relay apparatus 400 in the second embodiment, and conceptually shows only the portion related to the present invention in the configuration.

  Note that, in the second embodiment, when the transmission to the communication terminal 200 is relayed, the automatic response relay device 400 can select the input unit from the public transportation stop points transmitted from the communication terminal 200. Receives information related to a point that can be communicated, which is an appropriate point for the user to stop using public transportation and communicate, and can communicate via communication means. A response message including the time of arrival at the point or the required time is returned to the communication terminal 200 as the transmission source. As described above, the second embodiment differs from the other embodiments in that the automatic response relay apparatus 400 performs server-led processing.

[Configuration of automatic response relay apparatus 400]
First, an example of the configuration of the automatic response relay device 400 (server-driven type) in the second embodiment will be described with reference to FIG.

  As illustrated in FIG. 15, the automatic response relay apparatus 400 according to the second embodiment includes a communication unit such as a communication control interface unit 404 that relays communication between communication terminals 200 including at least an input unit, a control unit 402, and the like. And at least a storage unit 406. As an example, the communication includes remote communication such as wired / wireless communication via the network 300. Further, each part of the automatic response relay device 400 and the communication terminal 200 is communicably connected via an arbitrary communication path. The configuration of the communication terminal 200 is the same as the configuration in the first embodiment, and may have a partial configuration of the automatic response device 100 as an example.

  In FIG. 15, the automatic response relay device 400 detects that the user of one communication terminal 200 is using public transportation, and communicates while the user of one communication terminal 200 is using public transportation. When there is a call from the other communication terminal 200 to the one communication terminal 200 via the means, from the public transportation stop point that is sent from the one communication terminal 200 via the input unit The user receives information related to a communicable point, which is an appropriate point for the user to stop using public transport and communicate, and to the communicable point via the communication means. For example, responding to the other communication terminal 200 with a response message including the arrival time or the required time.

  Note that the functions of the communication control interface unit 404 and the storage unit 406 (specifically, the network database 406a, the timetable database 406b, the route map database 406c, the traffic information database 406d, etc.) in the automatic response relay device 400 are the first Since it is the same as that of embodiment, description is abbreviate | omitted.

  In FIG. 15, the control unit 402 includes an internal memory for storing a control program such as an OS, a program that defines various processing procedures, and necessary data. And the control part 402 performs the information processing for performing various processes with these programs. The control unit 402 is functionally conceptually configured as a current position information acquisition unit 402a, a use route determination unit 402b, a communicable point selection unit 402c, a communication response unit 402h, a predicted communication time acquisition unit 402j, and a predicted communication time change unit 402k. Is provided.

  Among these, the current position information acquisition unit 402a is current position information acquisition means for acquiring the current position information of the user of the automatic response device 100. For example, the current position information acquisition unit 402a receives from the communication terminal 200 the position information signal received from the position transmission device by the position acquisition unit of the communication terminal 200, and receives the position information calculated from the position information signal of the communication terminal 200. It may be acquired as the current position information of the user. In addition, the current position information acquisition unit 402a receives position information such as position coordinates about the current position input by the user via the input unit of the communication terminal 200, and receives the position information of the user of the communication terminal 200. You may acquire as present position information. Here, the current position information acquisition unit 402a may acquire the current position information of the user of the automatic response device 100 every predetermined time (predetermined period) (for example, every 1 second or every 3 minutes). .

  The use route determination unit 402b is a use detection unit that detects that the user of the communication terminal 200 is using public transportation. For example, the use route determination unit 402b may detect that public transportation is being used based on the current position information acquired by the current position information acquisition unit 402a. As an example, the use route determination unit 402b may determine the use route based on the current position information and route network data stored in the network database 406a. Also, the use route determination unit 402b, based on the current position information acquired by the current position information acquisition unit 402a, when patterns such as moving speed and acceleration are peculiar to the public transportation system (acceleration and deceleration repetition frequency). It may be detected that the public transportation is being used in the case where is less than a predetermined value, acceleration or deceleration is less than a predetermined value, movement speed is more than a predetermined value, or the like.

  Further, the communicable point selection unit 402c is configured such that when the user of one communication terminal 200 uses the public transportation, there is a call from the other communication terminal 200 to the one communication terminal 200 through the communication means. In addition, the user selected from the public transportation stop points transmitted from the one communication terminal 200 via the input unit, the user stops the use of the public transportation and performs communication. It is a communicable point selection means for receiving information related to a communicable point that is an appropriate point. As an example, the communicable point selection unit 402c transmits information related to the stop point in the public transportation currently being used to the one communication terminal 200 and presents the information to the output unit of the communication terminal 200. You may make a user select a communicable point from the inside. At this time, the arrival time or required time at each stop point may be displayed on the output unit in the public transportation currently in use. As an example, the communicable point selection unit 402c refers to the corresponding timetable data from the timetable database 406b for the currently used public transportation determined by the use route determination unit 402b, and arrives at each stop point. The time may be acquired, or the required time may be acquired by calculating the difference between the arrival time and the current time.

  In addition, the communicable point selection unit 402c displays the arrival time, required time, and route information at other stop points when the public transport currently being used is transferred to the subsequent public transport at each stop point. At least one of them may be presented on the output unit. In addition, the communicable point selection unit 402c has, for each stop point, arrival times at other stop points when the public transport that is currently being used is continued and when a transfer is made to a subsequent public transport, Route comparison information indicating a comparison result obtained by comparing at least one of the required time and route information may be presented to the output unit. In consideration of the fact that once you get off, such as a bus or other public transport, the fare to the destination will increase or decrease, the communicable point selection unit 402c will continue to use the public transport currently in use The fare information may be acquired from the network database 406a and presented to the output unit when the use is stopped at the stop point and the transfer is made to the subsequent public transportation. Further, the communicable point selection unit 402c may acquire operation information of the currently used public transportation and / or subsequent public transportation from the traffic information database 406d and present it to the output unit. Here, as shown in FIG. 15, in the present embodiment, the communicable point selecting unit 402c includes a disembarkable point extracting unit 402d, a route searching unit 402f, and a point candidate acquiring unit 402g. Since these functions are the same as those in the first embodiment, description thereof is omitted.

  Further, the communication response unit 402h sends a response message including the arrival time or the required time to the communicable point selected by the communicable point selection unit 402c via the communication means such as the communication control interface unit 404. Communication response means for responding to the communication terminal 200. For example, the communication response unit 402h, when the time required for the communication possible point selected by the communication possible point selection unit 102c is 10 minutes, “cannot answer the phone because it is currently moving. 10 minutes. I'll call you back later. " The communication response unit 402h may receive a response to the response request included in the response message via the communication unit. For example, the communication response unit 402h, “Please press“ 1 ”if you wish to call back after 10 minutes,” or “2” if it is not convenient. ”May be received, a push sound corresponding to“ 1 ”or“ 2 ”may be received, and a message corresponding to the received number may be output to the communication terminal 200 that is the destination. As described above, the response message may include an answer request for requesting a caller's answer regarding the necessity of communication at a communicable point.

  The expected communication time acquisition unit 102j is an expected communication time acquisition unit that acquires an expected communication time as a communication time with the caller. For example, the estimated communication time acquisition unit 102j may acquire the estimated communication time preset in the storage unit 106, or may calculate the average call time from the communication history and acquire the estimated communication time.

  The expected communication time change unit 102k is an expected communication time change unit that accepts a change in expected communication time. For example, the expected communication time change unit 102k may control the user to input the expected communication time via the input unit 116, and may change to the input expected communication time.

  Above, description of an example of a structure of the automatic response relay apparatus 400 in 2nd Embodiment is finished.

[Processing of automatic response relay apparatus 400]
Next, an example of processing of the automatic response relay apparatus 400 in the second embodiment configured as described above will be described in detail with reference to FIG. FIG. 16 is a flowchart illustrating an example of processing of the automatic response relay device 400 according to the second embodiment.

  As shown in FIG. 16, first, the use route determination unit 402b of the automatic response relay device 400 detects that the user of the communication terminal 200 is on a public transportation system (step SB-1). For example, the use route determination unit 402b may detect whether public transportation is being used based on the current position information acquired by the current position information acquisition unit 402a. As an example, the usage route determination unit 402b may determine the usage route based on the current location information acquired by the current location information acquisition unit 402a and the route network data stored in the network database 406a. Also, the use route determination unit 402b, based on the current position information acquired by the current position information acquisition unit 402a, when patterns such as moving speed and acceleration are peculiar to the public transportation system (acceleration and deceleration repetition frequency). It may be detected that the public transportation is being used in the case where is less than a predetermined value, acceleration or deceleration is less than a predetermined value, movement speed is more than a predetermined value, or the like. Note that, when not using public transportation, since reception is possible as usual, the automatic response relay device 400 only relays communication and does not need to perform subsequent processing.

  Then, the drop-off possible point extracting unit 402d of the communicable point selecting unit 402c stops the vehicle based on the route network network data stored in the network database 406a for the public transportation in use specified by the use route determining unit 402b. A stop point such as a station is acquired, and a required time to each stop point is acquired based on the timetable data (step SB-2). For example, the drop-off point extraction unit 402d refers to the corresponding timetable data from the timetable database 406b for the currently used public transportation determined by the use route determination unit 402b, and the arrival time at each stop point. And the required time may be acquired by calculating the difference between the arrival time and the current time. However, the present invention is not limited to this, and the possible departure point extraction unit 402d obtains in advance the required time from the departure time of the departure station to the arrival time of the stop station, and subtracts the elapsed time after boarding from the required time. May be. In addition, the getting-off point extraction unit 402d is not limited to acquiring the required time in advance before the incoming call, and may calculate after the incoming call.

  When a certain communication terminal 200-1 makes a call to another communication terminal 200-2 via the communication means (step SB-3), the automatic response relay device 400 relays the communication (step SB). -4) An incoming call is received at the communication terminal 200-2 as the call destination (step SB-5).

  Then, when it is determined that the destination communication terminal 200-2 is using public transportation, the communicable point selection unit 402c, from the public transportation stop points transmitted from the communication terminal 200, Input operation data input to the user through the input unit as step SB-7 (information on a communicable point that is an appropriate point for the user to stop using public transportation and perform communication) Is received (step SB-7). As an example, the communicable point selection unit 402c transmits information related to the stop point to the communication terminal 200-2 that is the transmission destination and presents the information to the output unit of the communication terminal 200-2 so that communication can be performed from the stop point. The user may be allowed to select a possible point. At this time, the arrival time or required time at each stop point may be displayed on the output unit in the public transportation currently in use. As an example, the communicable point selection unit 402c refers to the corresponding timetable data from the timetable database 406b for the currently used public transportation determined by the use route determination unit 402b, and arrives at each stop point. The time may be acquired, or the required time may be acquired by calculating the difference between the arrival time and the current time. In addition, the communicable point selection unit 402c displays the arrival time, required time, and route information at other stop points when the public transport currently being used is transferred to the subsequent public transport at each stop point. At least one of them may be presented on the output unit. In addition, the communicable point selection unit 402c has, for each stop point, arrival times at other stop points when the public transport that is currently being used is continued and when a transfer is made to a subsequent public transport, Route comparison information indicating a comparison result obtained by comparing at least one of the required time and route information may be presented to the output unit. In consideration of the fact that once you get off, such as a bus or other public transport, the fare to the destination will increase or decrease, the communicable point selection unit 402c will continue to use the public transport currently in use The fare information may be acquired from the network database 406a and presented to the output unit when the use is stopped at the stop point and the transfer is made to the subsequent public transportation. Further, the communicable point selection unit 402c may acquire operation information of the currently used public transportation and / or subsequent public transportation from the traffic information database 406d and present it to the output unit. Further, the communicable point selection unit 402c is configured to use the route map around the current position based on the current position information acquired by the current position information acquisition unit 402a based on the route map data stored in the route map database 406c, or use it. The route map of the route currently in use determined by the route determination unit 402b may be displayed on the output unit, and the user may select a communicable point by touching the station display via an input unit such as a touch panel. .

  Then, the communication response unit 402h sends a response message including the required time to the communicable point selected by the communicable point selection unit 402c via the communication means such as the communication control interface unit 404, etc. -1 (step SB-8), the communication terminal 200-1 receives the response (step SB-9). For example, if the time required for the communication possible point selected by the communication possible point selection unit 402c is 10 minutes, the communication response unit 402h may say, “It is currently moving and cannot answer the phone. 10 minutes. I'll call you back later. " The communication response unit 402h may receive a response to the response request included in the response message via the communication unit. For example, the communication response unit 402h, “Please press“ 1 ”if you wish to call back after 10 minutes,” or “2” if it is not convenient. ”, A push sound corresponding to“ 1 ”or“ 2 ”may be received, and a display corresponding to the received number may be output to the output unit 114. That is, when the caller presses “1”, the communication response unit 402h displays a message “The other party also acknowledged” on the communication terminal 200-2 of the call destination, and the caller sets “2”. When is pressed, the message “No phone is required” is displayed on the output part of the callee. As described above, the response message may include an answer request for requesting a caller's answer regarding the necessity of communication at a communicable point. Moreover, you may request | require to call again from the sender | caller side at the timing which arrives at a communicable point. Therefore, the user of the communication terminal 200 can determine whether or not it is necessary to get off on the way to make a call with the caller.

  The above is an example of the process of the automatic response relay apparatus 200 in the second embodiment. For detailed processing, the same processing as in the first embodiment may be applied.

  The automatic response relay apparatus 400 may repeat the above-described process every time the communication is relayed. For example, each time the communication transmitted from the communication terminal 200 is relayed, the automatic response relay apparatus 400 is set as a communicable point or a callable point candidate. Such information may be generated and transmitted to the destination communication terminal 200.

  This is the end of the description of the second embodiment.

[Other embodiments]
Although the embodiments of the present invention have been described so far, the present invention is not limited to the above-described embodiments, but can be applied to various different embodiments within the scope of the technical idea described in the claims. It may be implemented.

  For example, the case where the automatic response relay apparatus 400 performs processing in a stand-alone form has been described as an example. However, the automatic response relay apparatus 400 performs processing in response to a request from the client terminal, and the processing result is transmitted to the client terminal. You may make it return to. In the first embodiment, the navigation system that provides communication-type navigation has been described as a specific example. However, the present invention is not limited to this and can be applied to a stand-alone type navigation system.

  In addition, among the processes described in the embodiment, all or part of the processes described as being automatically performed can be performed manually, or the processes described as being performed manually can be performed. All or a part can be automatically performed by a known method.

  In addition, the processing procedures, control procedures, specific names, information including parameters such as registration data and search conditions for each processing, screen examples, and database configuration shown in the above documents and drawings, unless otherwise specified. Can be changed arbitrarily.

  Further, regarding the automatic response device 100, the communication terminal 200, and the automatic response relay device 400, each illustrated component is functionally conceptual and does not necessarily need to be physically configured as illustrated.

  For example, the processing functions provided in each of the automatic response device 100, the communication terminal 200, and the automatic response relay device 400, particularly the processing functions performed by the control units 102 and 402, are all or any part thereof. It may be realized by a CPU (Central Processing Unit) and a program interpreted and executed by the CPU, or may be realized as hardware by wired logic. The program is recorded on a non-transitory computer-readable recording medium including programmed instructions for causing a computer to execute the method according to the present invention, which will be described later, and an automatic response device as necessary. 100, the communication terminal 200, and the automatic response relay apparatus 400 read mechanically. That is, in the storage units 106 and 406 such as a ROM or an HDD, computer programs for giving instructions to the CPU in cooperation with an OS (Operating System) and performing various processes are recorded. This computer program is executed by being loaded into the RAM, and constitutes a control unit in cooperation with the CPU.

  The computer program may be stored in an application program server connected to the automatic response device 100, the communication terminal 200, and the automatic response relay device 400 via an arbitrary network 300, as necessary. You can also download all or part of it.

  In addition, the program according to the present invention may be stored in a computer-readable recording medium, and may be configured as a program product. Here, the “recording medium” is any memory card, USB memory, SD card, flexible disk, magneto-optical disk, ROM, EPROM, EEPROM, CD-ROM, MO, DVD, Blu-ray Disc, etc. Of “portable physical media”.

  The “program” is a data processing method described in an arbitrary language or description method, and may be in any format such as source code or binary code. The “program” is not necessarily limited to a single configuration, but is distributed in the form of a plurality of modules and libraries, or in cooperation with a separate program represented by an OS (Operating System). Including those that achieve the function. Note that a well-known configuration and procedure can be used for a specific configuration for reading a recording medium, a reading procedure, an installation procedure after reading, and the like in each device described in the embodiment.

  Various databases (network databases 106a, 406a to traffic information databases 106d, 406d) stored in the storage units 106, 406 are RAM, memory devices such as ROM, fixed disk devices such as hard disks, flexible disks, and optical disks. And stores various programs, tables, databases, web page files, and the like used for various processes and website provision.

  The automatic response relay apparatus 400 may be configured as an information processing apparatus such as a known personal computer or workstation, or may be configured by connecting an arbitrary peripheral device to the information processing apparatus. The automatic response relay apparatus 400 may be realized by installing software (including programs, data, and the like) that causes the information processing apparatus to implement the method of the present invention.

  Furthermore, the specific form of distribution / integration of the devices is not limited to that shown in the figure, and all or a part of them may be functional or physical in arbitrary units according to various additions or according to functional loads. Can be distributed and integrated. That is, the above-described embodiments may be arbitrarily combined and may be selectively implemented.

  As described above in detail, according to the present invention, an automatic response device, an automatic response relay device, which can automatically transmit an appropriate response message even when there is an incoming call while using public transportation, An automatic response communication system, an automatic response method, a program, and a recording medium can be provided.

DESCRIPTION OF SYMBOLS 100 Automatic response apparatus 102 Control part 102a Current position information acquisition part 102b Use route determination part 102c Communication possible point selection part 102d Alighting possible point extraction part 102f Route search part 102g Point candidate acquisition part 102h Communication response part 102j Expected communication time acquisition part 102k Estimated communication time change unit 104 Communication control interface unit 106 Storage unit 106a Network database 106b Timetable database 106c Route map database 106d Traffic information database 108 Input / output control interface unit 112 Position acquisition unit 114 Output unit 116 Input unit 200 Communication terminal 400 Automatic response Relay device 402 Control unit 402a Current position information acquisition unit 402b Usage route determination unit 402c Communication possible point selection unit 402d Alighting possible point extraction unit 402f Searching section 402g point candidate acquisition unit 402h communication response unit 402j communication expected time acquiring unit 402k communication expected time changing unit 404 communication control interface unit 406 storage unit 406a network database 406b timetable database 406c route map database 406d traffic information database 600 an external device

Claims (23)

  In an automatic response apparatus including at least a communication unit, a control unit, and an input unit, the control unit detects use of public transportation, and detects the communication while using the public transportation. When there is an incoming call through the means, the communication point that is an appropriate point for the user to stop using the public transportation and perform communication from the public transportation stopping points A communication response that responds to the incoming call with a response message including a communication point selection unit that allows a user to select via the input unit, and an arrival time or a required time to the communication point through the communication unit. And an automatic answering device.   2. The automatic response device according to claim 1, further comprising an output unit, wherein the communicable point selecting means presents the stop point in the public transport currently being used to the output unit, The user can select the communicable point from the input unit via the input unit.   3. The automatic response device according to claim 1, wherein the communicable point selecting means presents the arrival time or required time at each stop point to the output unit in the public transportation currently in use. An automatic response device that allows a user to select the communicable point.   The automatic response device according to any one of claims 1 to 3, wherein the communicable point selecting means transfers from the public transport currently in use to a subsequent public transport at each stop point. In the automatic response device, at least one of arrival time, required time, and route information to another stop point is presented to the output unit, and the user can select the communicable point. .   5. The automatic answering device according to claim 4, wherein the communicable point selecting means switches to the subsequent public transportation when the public transportation that is currently being used is continued for each stop point. In this case, route comparison information indicating a comparison result obtained by comparing at least one of arrival time, required time, and route information at another stop point is presented to the output unit, and the communicable point is determined by the user. An automatic answering device, characterized in that the automatic answering device is selected.   The automatic response device according to any one of claims 1 to 5, further comprising a predicted communication time acquisition unit that acquires a predicted communication time expected as a communication time with a caller, wherein the communicable point selection unit includes: An automatic response device, characterized in that a communicable point candidate is presented to the output unit from the stop points based on the estimated communication time and allows the user to select the communicable point.   7. The automatic response device according to claim 6, wherein when the route to the set destination is connected to a plurality of public transports, the estimated communication time is within a connection waiting time. An automatic response device, wherein a stop point is presented to the output unit as the communicable point candidate.   The automatic response device according to claim 6 or 7, wherein the communicable point selection means searches for a current route by the public transportation currently in use as a route to the set destination, and each stop point As a departure point, and a subsequent route whose departure time is a time obtained by adding an estimated communication time to the arrival time at the stop point, and the arrival time at the destination by the current route and the subsequent route Extracting the subsequent route whose difference from the arrival time at the destination is within a predetermined time, and presenting the stop point that is the departure point of the subsequent route to the output unit as the communicable point candidate. An automatic response device.   9. The automatic response device according to claim 8, wherein the communicable point selecting means is capable of communicating when the following route and the route point of the current route and the type of public transportation to be used are different from the same case. An automatic response device characterized by distinguishing point candidates and presenting them to the output unit.   The automatic response device according to claim 8 or 9, wherein the communicable point selecting means determines the stop point that is the departure point of the subsequent route having the same route type of the current route and the same type of public transportation to be used. An automatic response device, characterized in that the automatic response device is obtained as the communicable point candidate.   The automatic answering device according to any one of claims 8 to 10, wherein when there are a plurality of subsequent routes using the same public transportation, the communication possible point selecting unit is configured to select the plurality of subsequent routes. An automatic response device, wherein the nearest stop point is acquired as the communicable point candidate among the stop points that are departure points.   The automatic response device according to any one of claims 6 to 11, further comprising a predicted communication time changing unit that accepts a change in the predicted communication time, wherein the communication possible point selecting unit is changed in the predicted communication time. In this case, the automatic response device re-presents the communicable point candidate to the output unit based on the estimated communication time.   The automatic response device according to any one of claims 1 to 12, wherein the response message includes an answer request for requesting a caller's answer as to whether communication is required at the communicable point, and the communication response means includes: An automatic response device, wherein a response to an answer request included in the response message is received via the communication means.   14. The automatic answering device according to claim 1, wherein the communicable point selecting means stops using the public transportation that is currently in use and at the stopping point. An automatic response device, wherein when changing to a subsequent public transport, the fare information is presented to the output unit and the user is allowed to select the communicable point.   In the automatic response relay apparatus including at least a communication unit that relays communication between communication terminals including at least an input unit and a control unit, the control unit is using a public transportation facility by a user of one of the communication terminals Use detection means for detecting that the communication terminal is transmitted from the other communication terminal to the one communication terminal via the communication means while the user of the one communication terminal is using the public transportation. In the event that there is an error, the user has selected the public transport stop point from the one of the communication terminals, and the user has used the public transport facility via the input unit. Including a communication possible point selecting means for receiving information related to a communicable point that is an appropriate point for performing communication, and an arrival time or a required time to the communicable point via the communication means The answer message, characterized by comprising a communication response means for responding to said other of said communication terminal, an automatic response repeater.   Usage detecting means for detecting that a user of one communication terminal is using public transportation, and communication of the other through the communication means while a user of one of the communication terminals is using the public transportation When a call is sent from the terminal to one of the communication terminals, it is an appropriate point for the user to stop using the public transportation and perform communication from the public transportation stopping points. A communication possible point selection means for allowing a user of the one communication terminal to select a communicable point via the input unit, and a response message including an arrival time or a required time to the communicable point via the communication means Communication response means for responding to the other communication terminal, an automatic response communication system.   An automatic response communicably connected to a communication terminal including at least a communication unit, an input unit, and a control unit, and an automatic response relay apparatus including at least a communication unit and a control unit for relaying communication between the communication terminals. In the communication system, the control unit of the automatic response relay device includes: a usage detection unit that detects that a user of one of the communication terminals is using public transportation; and a user of the one communication terminal The public transport that is transmitted from the one communication terminal when there is a call from the other communication terminal to the one communication terminal via the communication means while using the public transport. Information related to a point where communication is possible, which is an appropriate point for the user to stop using public transportation and perform communication, which is selected by the user through the input unit from the stopping points of the institution. And a communication response means for responding to the other communication terminal with a response message including an arrival time or a required time at the communication possible point via the communication means, The control unit of the communication terminal includes information regarding the communicable point selected by the user through the input unit from the stop point when an incoming call is received through the communication unit. An automatic response communication system, comprising: a communicable point selection means for transmitting a message to the automatic response relay device.   An automatic response method executed in an automatic response device including at least a communication means, a control unit, and an input unit, wherein the use detection step is executed in the control unit and detects that public transportation is being used. And when the user of one of the communication terminals receives an incoming call via the communication means while using the public transport, the user can use the public transport from the stop points of the public transport. A communicable point selection step for allowing a user to select a communicable point that is an appropriate point for stopping communication and performing communication, and the communicable point via the communication means. A communication response step of responding to the incoming call with a response message including an arrival time or a required time to the automatic response method. An automatic response method that is executed in an automatic response relay apparatus that includes at least a communication unit that relays communication between communication terminals that include an input unit and a control unit, and that is executed by the control unit. A use detecting step for detecting that the user of the communication terminal is using public transportation, and the other communication via the communication means while the user of one of the communication terminals is using the public transportation. When there is a call from the terminal to the one communication terminal, the user selects from the public transportation stop points sent from the one communication terminal via the input unit. A communication-possible point selection step for receiving information related to a communicable point that is an appropriate point for the user to stop using public transportation and perform communication; Te, a response message including an arrival time or time required to the communication site allowing a communication response step for responding to said other of said communication terminal,
An automatic answering method comprising:   An automatic response method executed in an automatic response communication system comprising a usage detection means, a communicable point selection means, and a communication response means, wherein the usage detection means allows a user of one communication terminal to A use detecting step for detecting that the communication terminal is in use, and the communicable point selecting means, the user of one of the communication terminals from the other communication terminal via the communication means while using the public transportation. When a call is made to a communication terminal, a communication point that is appropriate for the user to stop using the public transport and perform communication is selected from the public transport stop points. A communication possible point selection step that allows the user of the one communication terminal to select via the input unit, and the communication response means uses the communication means to reach the communication possible point or the required time. A response message including, characterized in that it comprises a and a communication response step for responding to said other of said communication terminal, an automatic response method.   An automatic response communicably connected to a communication terminal including at least a communication unit, an input unit, and a control unit, and an automatic response relay apparatus including at least a communication unit and a control unit for relaying communication between the communication terminals. An automatic response method executed in a communication system, which is executed in the control unit of the automatic response relay device and detects that a user of one of the communication terminals is using public transportation And when the user of one of the communication terminals receives an incoming call through the communication means while using the public transportation, the step is executed in the control unit of the communication terminal. From the above-mentioned input unit to the user, the information regarding the communicable point, which is an appropriate point for the user to stop using public transportation and perform communication, is automatically A communicable point selection step for transmitting to the answer relay device, a communicable point receiving step for receiving information on the communicable point, executed in the control unit of the automatic response relay device, and the automatic response relay device A communication response step of responding to the incoming call with a response message including an arrival time or a required time to reach the communicable point via the communication means, executed in the control unit, Automatic answering method.   A program for causing an automatic response device including at least a communication means, a control unit, and an input unit to execute, wherein the control unit detects that the public transportation is being used, and the public detection step When an incoming call is received through the communication means while using the transportation means, it is appropriate for the user to stop using the public transportation and perform communication from the stop points of the public transportation. A communicable point selection step that allows the user to select a communicable point that is a point via the input unit, and a response message including an arrival time or a required time to the communicable point via the communication unit, A communication response step for responding to the incoming call.   A program for causing an automatic response relay apparatus including at least a communication unit and a control unit to relay communication between communication terminals including at least an input unit, wherein the control unit uses one of the communication terminals A use detecting step for detecting that the user is using public transportation, and the one of the communication terminals from the other communication terminal via the communication means while the user of the one communication terminal is using the public transportation. When a call is made to the communication terminal, the use selected by the user via the input unit from the public transport stop point that is sent from the one communication terminal. A communication possible point selection step for receiving information related to a communicable point that is an appropriate point for a person to stop using public transportation and perform communication, and the communication is possible via the communication means. A program for a response message including an arrival time or time required to point to execute the communication response step for responding to said other of said communication terminal.

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