JP2013211034A - Operation management supporting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reinforce flexible and real time cooperation between operators in a business organization, and to activate communication in the organization and to increase productivity by transmitting information in real time bi-directionally between a leader of the organization (an administrator or a manager) and the operator.SOLUTION: In an operation management support method, a commitment list for storing persons in charge and engaged task types, and a correspondence list for associating each engaged task with sensing information are maintained, an operator and an engagement content are specified from information acquired by sensing, information of the commitment list is reflected, and another operator closely related is extracted to notify the operator.

Description

  The present invention relates to a method for supporting activation of business communication and enhancement of cooperation between workers by using an electronic circuit with a wireless communication function.

  With recent innovations in information technology such as the Internet, e-mail, and inexpensive long-distance calls, the way of decision-making within a company is changing from the conventional top-down type to decentralization. Information that could only be obtained by high-level people who participated in management in the past can now be obtained instantly by anyone. The ability to make decisions and take action has become essential for competition with other companies. For this purpose, it has become important for workers to flexibly cooperate to reach a more optimal solution in a shorter time.

  Methods such as BSC (Balance Score Card) and commitment list are used as methods for supporting decision making. BSC is a method for thinking from various perspectives such as finance, customers, processes, and growth. By making a decision while balancing these, there is an effect of preventing a biased decision making. In addition, the results can be visualized by using as evaluation indices those that can be quantified as much as possible, such as sales and the number of customers.

  A commitment list is a way to express business goals in writing. Specifically, it is goals and commitments decided through meetings and discussions, and details of work, charge, due date, dependency with other work, status, achievement criteria, etc. are described. This makes it clear who is involved in what goals and what the current situation is. Therefore, it is necessary to regularly update and view items and status.

  Also, in terms of strengthening cooperation between workers, the method of grasping and analyzing e-mail exchanges between workers, visualizing the connection and frequency using graphs, etc., and using it as a judgment material for organizational change Has been proposed (Non-Patent Document 2). Specifically, it can be used as an indicator such as which department is the key to communication, and conversely, which department is causing the communication problem.

  In recent years, a network system (hereinafter referred to as a sensor network) in which a small electronic circuit having a wireless communication function is added to a sensor and various information in the real world is taken into an information processing device in real time has been studied. A wide range of applications is considered for sensor networks. For example, a small ring-type electronic circuit that integrates a wireless circuit, processor, sensor, and battery monitors the pulse and other data at all times, and sends the monitoring result to the diagnostic device via wireless communication. In addition, medical applications such as determining the health status based on the monitor result are also considered (Non-patent Document 1).

Sokwoo Rhee et al. `` Artifact-Resistant Power-Efficient Design of Finger-Ring Plethysmographic Sensors '', IEEE Transactions On Biomedical Engineering, Vol.48, No.7, July 2001, pp.795-805 IBM, “Organizational Communication Diagnosis”, http://www-1.ibm.com/services/jp/index.wss/offering/bcs/a1011037, retrieved October 4, 2005

  On the other hand, the conventional BSC and commitment list can be used in terms of showing the manager's policy or grasping the work status of the worker, but there is a problem in real time. If the BSC and commitment list are modified, checked, and communicated only by hand, it will take time and effort, so the cycle will be once a week or once a month. As a result, even if a problem occurs in the work, the problem cannot be immediately grasped and the response is delayed. Also, even if the manager changes the policy and objectives of the organization when an internal problem occurs or the external environment changes, there is a delay before it is communicated to the workers. As an organization, unnecessary work may occur.

  As for cooperation between workers, the simple analysis of the amount of e-mail in the prior art can only tell how often the worker is accessing other people. In order to strengthen cooperation, it is important to strengthen cooperation with people who are closer in business content, or with people who are more specialized and interested in the business content.

  In order to achieve these, it is necessary to specifically solve the following problems. First, it is necessary to exchange bidirectional information between the administrator and the worker in real time as much as possible. The first problem is that the manager can grasp the work engaged by the worker in real time. In particular, it is desirable to be able to grasp who is involved in what item of the commitment list.

  On the other hand, as a second problem, on the contrary, it is possible to transmit a policy or instruct the priority of the engaged work from the manager to the worker in real time as much as possible.

  On the other hand, it is necessary to strengthen cooperation between workers. Specifically, as a third problem, during work (for example, during a meeting, during document creation, during a telephone call, etc.), it is possible to know a worker closely related to the work content in real time. Can be accessed immediately.

  The fourth problem is that, on the contrary, for workers related to the business (conferences, telephone conversations, etc.), it can be notified and recognized in real time that a business closely related to them is being performed. Can be mentioned.

  Representative examples of the present invention are as follows.

  For the first issue, by using the sensed data, the commitment list, and the correspondence list that defines the correspondence between the items of the sensing data and the commitment list, the type of work that the worker is engaged in and the hours of engagement Is automatically measured and reflected in the commitment list automatically. As data to be sensed here, sensing for each worker, sensing of proximity to other workers, voice sensing with a microphone, keyword extraction of a document created / viewed on a PC, and sensor Includes explicit job specification on the node.

  When the administrator gives priority or priority order to the commitment list for the second issue, the corresponding worker and work type are identified from the priority, and priority indication data is assigned to the sensor node worn by the worker. Is displayed on the LCD which is the display device of the sensor node.

  For the third issue, the type of work, keywords, and engagement times that each worker is engaged in are retained in the commitment list and correspondence list, and the keywords that each worker is interested in are recorded in the interest list. Get it and hold it. Thereafter, the behavior of a certain first worker is monitored by extracting a keyword of a document created / viewed on a microphone or a PC, and an explicit work designation on a sensor node is accepted. From there, a business type or a related keyword is extracted. After that, the second worker related to the extracted business type and keyword is searched from the commitment list, the correspondence list, and the interest list, and if there is, information on the second worker is obtained. The sensor node worn by the first worker is notified. In addition, the current position of the first worker is detected by a base station installed in each room or a sensor installed in the worker's chair or the like, and there is a display device closest thereto, that is, a monitor in each room. Or displayed on the operator's PC.

  In response to the fourth problem, the sensor node of the second worker searched for in the third problem is notified that a closely related task is currently being performed.

According to the present invention, intention and information transmission between the manager and the worker is promoted, thereby enabling decision making at the worker level. At that time, the manager's intention is respected as much as possible, and decision making and action can be performed in cooperation as much as possible among the workers.
Further, by strengthening cooperation between workers, it becomes possible to make better decisions in a short time. In addition, it becomes possible to access human resources more suitable for the business without using an administrator.

It is a figure which shows one Embodiment of a management support system. It is a figure which shows one Embodiment of a commitment list. It is a figure which shows one Embodiment of a corresponding | compatible list. It is a figure which shows the flow which senses the joint work with another worker, and reflects in a commitment list. It is a figure which shows one Embodiment of the display method of a commitment list. It is a figure which shows the flow which extracts a keyword from the document produced on PC, or a conversation, and reflects in a commitment list. It is a figure which shows the flow which makes the duties engaged explicitly using a sensor node, and reflects in a commitment list. It is a figure which shows position embodiment which designates the business engaged in a sensor node. It is a figure which identifies the applicable worker based on the priority / priority order designated with respect to the item of the commitment list | wrist, and shows the flow which transmits and displays an instruction | indication. Based on the commitment list, the correspondence list, and the interest list in which the keywords of interest are recorded, a second worker who is closely related to the current engagement work of a first worker is extracted, and the first worker's It is a figure which shows the flow which notifies the information of a 2nd worker to a sensor node. It is a figure which shows one Embodiment of the display with respect to the sensor node of a 1st worker in FIG. It is a figure which shows one Embodiment of the display with respect to the sensor node of a 1st worker in FIG. Based on the commitment list, the correspondence list, and the interest list in which the keywords of interest are recorded, a second worker who is deeply related to the current engaged work of a certain first worker is extracted, and the second worker's It is a figure which shows the flow which notifies the information of a 1st worker to a sensor node. It is a figure which shows one Embodiment of the display with respect to the sensor node of a 2nd worker in FIG. It is a figure which shows one Embodiment which updates an interest list based on the information sensed from the operator's work. FIG. 4 is a diagram illustrating an embodiment for tabulating and enabling display of a commitment list. It is a figure which shows the list totaled in FIG. 16, one Embodiment. The search conditions for the commitment list can be specified from the PC, and when updating the commitment list from the sensed information, the comparison is made with the search conditions, and the result is sent to the sensor node and displayed only if they match. FIG. 3 is a diagram illustrating an embodiment. It is a figure which shows one Embodiment of the display method of the display result in FIG. It is a figure which shows the flow using an email as a preparation means of a commitment list. It is a figure which shows one Embodiment of the format of the email utilized in FIG. It is a figure which shows one Embodiment of the display of a commitment list. It is a figure which shows one Embodiment which uses the sensor node terminal which displays a commitment list | wrist as a remote control and viewer of various portable terminals, such as a mobile telephone and a portable music apparatus. It is a figure which shows one Embodiment of the display function of the e-mail of a mobile telephone in FIG. 23, the telephone history, and the response function at the time of an incoming call. It is a figure which implement | achieves the display and operation of the service according to a sensor node wearer's location in FIG. It is a figure which shows one Embodiment of the display of a timepiece in FIG. 23, and the selection function of a timepiece design. It is a figure which shows one Embodiment of the service which performs the display of a commitment list | wrist in FIG. 23, a change of a state, and contact with arbitrary persons. It is a figure which shows one Embodiment of the display function of the e-mail of a mobile telephone in FIG. 23, the telephone history, and the response function at the time of an incoming call.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the component which attached | subjected the same code | symbol shows the same or similar structure.

  FIG. 1 shows the basic configuration of this system. Worker WKR1 holds sensor node SN0 mounted on a bracelet or a name tag. The sensor node SN0 includes a processor circuit CPU0, a radio circuit RF0, a sensor SNS0 for sound / acceleration / temperature / pulse, a memory MEM0 for storing a management support program MS2, an output device OUT0 such as a button IN0, LCD / LED / buzzer, etc. Is done. Information sensed by the sensor node SN0 is sent to the base station device BS1 or BS2 by wireless communication WC1, and information specified by the sensor node SN0 is sent by wireless communication WC3. On the other hand, business priority instructions and business-related information are notified from the base station device BS1 to the sensor node SN0 via the wireless communication WC2. Information received by the base station BS1 is stored in the server SV1 via the wired network LAN1. The server SV1 stores a later-described commitment list CL1, an interest list CK1, and a correspondence list RL1 in addition to the sensor data SD1. Further, a list FL1 for storing search conditions and a list DL1 for storing display items, which will be described later, are stored. Further, a computer PC1 on which the manager MNG1 performs browsing / instruction MA1 is connected on the wired network LAN1. The management support program MS1 is stored in the PC1. Similarly, a computer PC2 used by an operator is connected to the wired network LAN1. In PC2, in addition to keyboard KE1 and mouse MO1 for creating WR1 for creating documents, commitment lists, etc., IP phone PH1 for conversation CV2, the operator performs visual L1, read from barcode-tagged medium DO1, and read RD2. A barcode / IC tag reader RD1 is connected. A similar input / output device may be connected to the PC 1.

  A camera CO1 and a microphone MI1 are connected to the base station BS1, and a conversation CV1 with another worker WKR2 is sensed SNS1 by the microphone MI1. Alternatively, a microphone may be included in each sensor node SN0.

  Hereinafter, the hardware described here and the software that runs on it, that is, the sensor node SN0 and the base station BS1, various sensors, servers SV1 and PC that are connected to the wired network LAN1, and the management support system that runs on the base station BS1 Are collectively referred to as a sensor network system SS.

  FIG. 2 shows an example of the commitment list of this embodiment. In this example, there are three workers A, B, and C shown in the column RW. The worker WKR1 is in charge of four types from W1 to W4 of the row RI as engaged work. Similarly, worker B is in charge of two types, W1 and W2, and worker C is in charge of only W1. Each line of this list describes items related to each business. For example, a precondition item is described in the column RP, an item that affects later is described in the column RA, a scheduled start date is described in the column RST, and a due date is described in the column RD. The above items are defined and input in advance by an administrator or an operator. In addition, in a certain period, for example, in the week, the number of man-hours actually engaged in the corresponding work in the column RH, and the total in the column RHT (these two data are updated appropriately by analyzing the sensor data), The phase of the item enters column RP. Examples of phases include: not started → definition → suggestion → negotiation → consent → execution → report → evaluation → reception or rejection → completion. In the column RS, information indicating the current status of the corresponding business, status such as change is stored. For example, information such as updates, delays, and new postings are entered.

  FIG. 3 shows a commitment list CL1 and a list (correspondence list RL1) describing the relationship between the tasks used in this embodiment. The correspondence list RL1 is referred to, for example, when analyzing the sensor data about the worker to determine which work is being performed. FIG. 3 is a table that defines the work of the worker WKR1. The first table RL11 in FIG. 3 defines workers who work together in four types of work items W1 to W4 and keywords deeply related to the work. For example, the work W1 is defined in the first row of the table RL11 in FIG. Here, by writing the keyword WKR2 in the column RC, when the worker WKR1 is working with the worker WKR2, it is interpreted as performing the work W1. Similarly, when a keyword written in the column RK is detected, it is interpreted as performing work related to W1. Further, in the second table RL12 of FIG. 3, details regarding the collaborator defined in the first table RL11 are defined. Here, the telephone number is in the column RT, the mail address is in the column RM, the location is in the column RR, the identification number of the name tag or bracelet node worn by the worker in the column RNN, and the worker is seated in the column RCN Define the identification number of the seating node to be.

  FIG. 4 shows one embodiment of the present invention. First, worker WKR1 creates a commitment list CL1 of server SV1 in WA11. The created commitment list CL1 is as shown in FIG. Next, the worker WKR1 defines, in WA12, a correspondence list RL1 that defines the relationship between each item of the commitment list CL1 and the work performed by the worker WKR1. This is done before starting the actual work. Thereafter, the actual work WA13 is performed. For example, here, it is assumed that work is performed with the worker WKR2. In this case, the sensor network system SS first searches for another worker who is working near the worker WKR1 in SA11. The fact that the workers are working near each other means, for example, that the node SN0 of the worker WKR1 identifies the base station that is communicating and searches for another worker that is communicating with the same base station. It can be determined by doing. As a result, it can be determined that the worker WKR2 is performing joint work near the worker WKR1. Next, in the sensor network system SS, it is determined in SA12 which work in the commitment list the work with the worker corresponds to. Specifically, the correspondence list RL1 is checked to determine whether or not the collaborator is registered. Here, the correspondence list FIG. 4 of the worker WKR1 can be checked to confirm that the work with the collaborator WKR2 corresponds to the work W1. At the same time, the sensor network system SS measures the time during which the workers WKR1 and WKR2 worked together. Thereafter, the measured man-hours RH and RHT of the corresponding line in the commitment list CL2 are updated by SA13 of the sensor network system SS. The corresponding line is determined by the corresponding worker and the item in the correspondence list. In this example, the work item W1 of the worker WKR1 corresponds to the first line in FIG. The commitment list CL2 that is automatically updated in this way is viewed by the administrator's work MA11.

  FIG. 5 shows an embodiment of the browsing screen browsed by the manager MNG1. W50 is a window displayed on the PC. W51 is a selection pull-down box, and it is possible to select whether the browsing target is an individual or a team. W52 is a subject selection pull-down box that can be selected by the operator. In the case of the commitment list of FIG. 4, three workers WKR1, WKR2, and WKR3 can be selected. W53 is a display type selection pull-down box, and the display of the graph can be selected to be classified by business type, by person, or by location. FIG. 5 shows a display when classified by business type. W54 is a result display unit. The work engaged on a certain day by the worker WKR1 is graphed in time series. W55 is a related information display unit that displays information obtained through the sensor when engaged in the corresponding job. For example, it is assumed by sensing that it is known by the method shown in FIG. 4 that the partner who is performing work 3 is the worker WKR2 and the place is the conference room A. A microphone is attached to each seat of the conference room A. With the microphone, it is possible to know how much of a conversation has been held during a certain time period and which person in the seat was having a conversation. From here, it is assumed that the conversation is performed at 90% of the time, and the worker WKR1 speaks at a frequency of 50%. A display example in this case is shown by W55 in FIG. W56 is a table display, and what is displayed in W54 is displayed in a table format.

FIG. 6 shows an example in which engaged work is determined from a document or utterance as another embodiment of FIG. The commitment list CL1 and the correspondence list RL1 are created by the same procedure as in FIG. Thereafter, the actual work WA63 is performed. Here, it is assumed that a document such as a report or an e-mail is created on the PC. In this case, in the sensor network system SS, first, in SA61, a keyword is extracted from a document currently created or viewed on the PC operated by the worker WKR1. Next, in the sensor network system SS, it is determined in SA62 which work in the commitment list corresponds to the work with the worker. Specifically, the correspondence list is checked to determine whether or not the keyword is registered. Here, for example, by checking the correspondence list FIG. 4 of the worker WKR1, it can be determined that the work corresponding to the keyword “bracelet node” corresponds to the work W2. At the same time, the sensor network system SS measures the time during which the worker WKR1 was editing the document. Thereafter, the measured man-hours RH and RHT of the corresponding line in the commitment list CL1 are updated by SA63 of the sensor network system SS. The commitment list CL1 that is automatically updated in this way can be browsed by the administrator's work MA11. The same applies to the case of utterance, in which conversation is sensed by a microphone, a keyword is extracted therefrom by voice analysis, and is similarly associated with work.

  FIG. 7 shows an example in which the worker explicitly specifies the engaged work as another embodiment of FIG. The commitment list CL1 and the correspondence list RL1 are created by the same procedure as in FIG. Thereafter, the actual work WA74 is performed. Here, before the work, the work selection WA73 is performed using the sensor node worn by the worker. An example of selection is shown in FIG. The subsequent flow is the same as in FIG.

  Also, as another embodiment, an RFID or bar code indicating keyword information or work ID information is added to a document read by an operator or a device to be operated, and the work is specified by reading it before work. It is also possible to change to

  FIG. 8 shows an embodiment of a screen and an operation method for selecting an engaged work by an operator in FIG. SN0 is a bracelet sensor node worn by the worker. There is a display screen W8, a determination button B1 for performing determination / cancellation, and a movement button B2 for moving the cursor on the screen. The display screen W8 includes a work item selection window W81 and a message display window W82. In the work item selection window W81, information related to the person wearing this node in the commitment list shown in FIG. 2 is transmitted from the base station BS1 by radio and displayed. Here, there are columns for the engaged work, the due date RD, and the phase RPH of each item. In addition, there is a column RPR in which priority designation described later is displayed. In addition, there is a column RC indicating which business is currently engaged, and the current business is marked. Here, when the worker designates the change of the engaged work, first, the cursor is moved to the column RC of the window W81 and the determination button B1 is pressed. Thereby, the mark can be changed. Next, the mark is moved up and down by the movement button B2, and the decision button B1 is pressed there in accordance with the work to be engaged. Thereby, the applicable business can be selected. A message is displayed in the window W82 in accordance with the content determined here. Further, the input information is notified to the server by the wireless communication WC1.

  FIG. 9 shows an embodiment of a method for specifying a priority from a manager as a method for instilling a manager policy in a timely manner in the method of FIG. First, the worker WKR1 creates a commitment list CL1 and a correspondence list RL1 by the same procedure as in FIG. After this, the actual work WA93 is performed, but before that, the manager MNG1 browses the commitment list CL1 with the MA 91, and designates the priority and priority order of each task. For example, the commitment list in FIG. 2 is flagged for priority, or numbered in priority order. When this is done, the sensor network system SS checks the worker in the corresponding row and transmits a message indicating that the priority of the task is high to the sensor node SN0 worn by the worker. The sensor node SN0 that has received this message determines the corresponding job and displays on the display screen of the sensor node SN0 that the priority of the job is high. For example, as shown in the example of FIG. 8, a column RPR for displaying the priority is provided, and the priority or the priority order can be displayed there.

  FIG. 10 shows a method for deepening cooperation between workers as another embodiment of the present invention. First, FIG. 10 shows an example in which the work of the worker WKR1 is supported by the WKR2. First, the worker WKR1 creates a commitment list CL1 and a correspondence list RL1 by the same procedure as in FIG. Similarly, the worker WKR2 creates his / her work content in the commitment list CL1. Also, the worker WKR2 stores in the interest list CK1 a person / keyword that he / she wants to know, such as another worker who is business-related or an item of interest. Thereafter, the worker WKR1 performs the action WA10. For example, in this example, it is assumed that a meeting is held. In this case, the sensor network system SS senses the action WA10 in SA101, and extracts a keyword from the conversation there or a document (particularly in the case of a conference, presentation material or minutes). If the keyword can be identified here, the sensor network system SS next refers to the content of the commitment list CL1, the correspondence list RL1, and the interest list CK1 in SA102, and the person who is closely related to the identified keyword or interested Extract a person. Specifically, the keyword column RK in the correspondence list RL1 in FIG. 3 is checked to check whether the corresponding keyword exists. Further, the interest list CK1 is referred to and it is checked whether or not the keyword is on. Here, for the worker who has the corresponding keyword, next, at SA103, the current location, contact information, and current work are checked. Specifically, the location is determined by the base station device with which the sensor node SN0 worn by the worker is currently communicating. A contact extracts a mail address or a telephone number from a correspondence list. The current engaged work of the worker obtained by the method shown in FIG. Finally, in SA104, the current location, contact information, and current work of each worker are transmitted to the sensor node SN0 of the worker WKR1 or the PC in the room where the worker WKR1 is located via the base station. The received device displays a message according to the contents. An example of display is shown in FIG. By doing the above, the worker WKR1 can know who is deeply related to the current work and what kind of work the person is currently engaged in.

  In addition, when several people related to the current work can be extracted, the convenience of the side receiving the information can be increased by displaying in order from the more closely related people. For example, when a keyword exists in the correspondence list, the man-hour RHT actually engaged in the corresponding job in the corresponding row of the commitment list CL1 is referred to. As a result, it is possible to determine how long the worker is involved in the work related to the keyword. The time of each worker is compared, and a person with a long working time is determined to be a more closely related person and is displayed preferentially.

  In addition, when a keyword corresponding to a correspondence list or an interest list of a certain worker exists, the worker who works together with the worker may have some information regarding the keyword. Therefore, when enumerating related workers, the workers who are working with the workers are also listed. Specifically, the worker is identified by looking at the column RC of the collaborator on the correspondence list RL1, and the collaborative work time with the worker is extracted by looking at the corresponding commitment list CL1. Display in order from the longest person.

  FIG. 11 shows a case where related persons are listed from the business types engaged in the workers shown in FIG. Assume that the worker WKR1 is currently wearing the device of FIG. 11 and is engaged in the work W3. At this time, the sensor network system extracts a person deeply related to W3 by the method described in FIG. 10, and transmits the person to the sensor node SN of the worker WKR1. In the node that has received the communication, a list of workers closely related to each other is displayed in the message display window W82 in the order of relatedness. At this time, before the work, whether or not to allow other people to contact during the current work, and what means can be contacted such as telephone, e-mail, direct meeting By providing an interface to designate, it is possible to display the information together. As the interface, for example, it is possible to designate whether or not contact is possible on the sensor node SN, and the contact method as described above, or it is possible to designate on the PC. In addition to specifying each one at the time of work, by providing a column indicating whether contact is possible or a column specifying a contact method in the commitment list CL1, the information is displayed when there is no particular specification. Is possible.

  If the sensor node of the worker WKR1 is communicating with the base station of the conference room A and it can be inferred that the worker WKR1 is in the conference room A, the same is displayed on the PC or projector screen of the conference room A. It is also possible to display the contents.

  If the worker WKR1 is seated on the chair of the worker WKR1 and is detected by the sensor mounted on the chair, and the PC of the worker WKR1 is operated, the PC screen of the worker WKR1 is displayed. It is possible to display similar contents.

  FIG. 12 is an embodiment different from FIG. 11, and is a case where keywords are extracted from the work in which the worker is engaged in FIG. 10 and related persons are listed. Similar to FIG. 11, a list of workers closely related to each other is displayed in the message display window W <b> 82 in the order of association.

  Next, FIG. 13 and FIG. 14 show a related business notification method, which is another aspect of the method for deepening cooperation between workers. FIG. 10 is a flow of detecting that the worker WKR1 is in a meeting in FIG. 10 and notifying the worker WKR2 who is likely to be interested in the meeting. As in FIG. 10, first, the worker WKR1 creates a commitment list CL1 and a correspondence list RL1. Similarly, the worker WKR2 creates a commitment list CL1 and an interest list CK1. Thereafter, the worker WKR1 performs an action WA13. For example, in this example, it is assumed that a meeting is held. In this case, the sensor network system SS senses the action WA13 in SA101, and extracts keywords from a conversation there or a document (particularly presentation material or minutes in the case of a meeting) created by a PC. Next, in the sensor network system SS, whether the extracted keyword is registered in the interest list is searched / extracted SA112. If it exists, for example, if it exists in the interest list of the worker WKR2, the location of the worker WKR2 and the current engaged work are extracted SA113, and a notification SA114 that the conference is being held is provided. Specifically, it is transmitted to the sensor node of the worker WKR2, and a display as shown in FIG.

  At this time, the location of the worker WKR2 is specified from the base station with which the sensor node of the worker WKR2 is communicating, and the work currently performed by the worker WKR2 is acquired by the method described in FIG. Thereby, it is also possible to determine whether or not to transmit to the worker WKR2. For example, when the worker WKR2 is in a conference room or talking with another person, there is a possibility that the work may be hindered.

  FIG. 14 is an example in which the data transmitted by the sensor network system SS in FIG. 13 is displayed on the sensor node of the worker WKR2. As in FIG. 11, the message display window W82 displays that a closely related task is being performed, the worker name, location, status, access method, and the like.

  FIG. 15 is an example in which the interest list shown in FIG. 10 and the like is automatically updated. After the interest list is created by the WA 151, if a keyword related to the worker can be extracted by the sensing SA 101, it can be automatically registered in the interest list by the SA 151. At this time, it is also possible to set a standard for the frequency of occurrence of the keyword and add it to the interest list only when the keyword is extracted exceeding that frequency. Thereby, it is possible to avoid registration of keywords that are not so much related to the interest list.

  FIG. 16 shows another embodiment when browsing the commitment list in FIG. When the commitment list CL1 is updated in the same procedure as in FIG. 4, in the sensor network system SS, the commitment list of each worker is aggregated SA161 in a unit of each business type or the like and stored as the aggregation list SL1. . This is effective when the manager wants to grasp the situation in a collective unit, such as a job type, instead of grasping the work in units of individual workers by browsing it.

  At this time, if the corresponding customer information and the corresponding cost department (budget code) are described in advance in each line of the commitment list in FIG. 4, it can be displayed or totaled in units. . FIG. 17 shows an example of displaying customers and cost departments.

  FIG. 18 shows an example in which a PC and a sensor node are used in combination in the system shown in FIG. The worker WKR1 creates a commitment list CL1 and a correspondence list RL1 by the same procedure as in FIG. Thereafter, the manager MNG1 sets a work item, person, phase, and keyword to be monitored as search conditions in MA181. For example, according to the conditional expression (worker WKR1 and definition) or (worker WKR1 and W2), he wants to monitor when worker WKR1 enters the definition phase or when worker WKR1 engages in work W2. Settings can be made. Thereafter, when the worker WKR1 actually enters the definition phase, the sensor network system SS determines whether or not the conditional expression is satisfied. For example, when the conditional expression is met, this is transmitted to the sensor node SN0 of the manager and displayed as shown in FIG.

  Thereby, the manager can acquire information in real time without browsing the PC. Also, sending all business information to the sensor node is inappropriate for the sensor node in terms of power consumption necessary for communication and display and having only a small display screen. Only important information can be transmitted and displayed by the search function.

  FIG. 19 is an example of display of information retrieved and extracted by the method shown in FIG. The message display window W82 is notified of the start and end of the task to be monitored.

  20 and FIG. 21 are instructions for creating and generating a commitment list using e-mail in the method of FIG. It is possible to generate a commitment list and a correspondence list by predetermining keywords to be described in the mail and interpreting them. For example, if there is a keyword “list:”, the rule is that the subsequent character string is a business type. If the keyword “deadline:” is matched, the subsequent character string represents the deadline. Similarly, a keyword corresponding to each column of the commitment list and the correspondence list and an interpretation method thereof are defined. A program that interprets this rule is stored in the sensor network system SS, and when an e-mail is sent to the SS, a new line is added to the commitment list or correspondence list of the e-mail sender by interpreting according to the rule. It becomes possible to add.

  An example of specific usage is as shown in FIG. 20, and the manager MNG1 first sends an instruction to add an item to the commitment list by e-mail to the worker WKR1. An example of this mail is shown at M1 in FIG. There is a keyword meaning the business type in the row L1, and similarly, the due date is written in the row L2. The line L3 and subsequent lines are the text of the mail and may be described in a free format. On the other hand, the received worker WKR1 adds other necessary information to the commitment list and the correspondence list with the MA 201, and transfers the information to the sensor network server SS with the MA 202. The mail to be transferred is M2, and here, a line L4 meaning a collaborator and a line L5 meaning a keyword related to this work are added. As a result of sending this mail, W5 in row L1 is added as a new row to commitment list CL1 in FIG. 2, WKR1 in column RW, W5 in column RI, none in RP and RA, 9/31 in RD, RH and RHT The initial value 0 can be registered in the initial value, and the initial value not yet started can be registered in the RPH.

  FIG. 22 shows another embodiment for visualizing the commitment list CL1. The completion schedule list FL1 is listed in order from the closest completion schedule. In the start schedule list SL1, items that are close to the start schedule are listed in order. By referring to these, it is possible to determine which work should be followed urgently or cooperate.

  As a means for presenting the completion schedule list FL1 and the start schedule list SL1, in addition to storing it as a file on the server, it can be viewed on a PC in real time by a Web browser or the like, or a huge screen is installed in the room. A method of displaying in real time is possible. For example, if it is displayed on a huge screen so that all workers can refer to it, such as an airport arrival / departure bulletin board, the purpose and cooperation among workers can be shared, and the work contents and results of each worker can be understood. The effect of doing is also obtained.

  FIG. 23 shows an embodiment in which the sensor node device is used not only as a commitment list display but also as a controller and viewer for various portable devices. In addition to the embodiment shown in FIG. 1, the following functions are realized. The commitment list display, phase change, history display, and the like can be displayed as shown in FIG. In addition, an “encounter service” is possible in which a specific partner is selected and contacted with the partner. In addition, as shown in FIG. 24, the mobile phone HP1 and the sensor node SN0 owned by the worker WKR1 are equipped with a wireless module for communicating by short-range wireless communication such as Bluetooth, thereby receiving e-mail. And transmission is possible. In addition, it is possible to refer to a call record and to reply to a message when a call is received. In addition, the portable music device owned by the worker WKR1 is also provided with a similar wireless function, so that operations such as music selection and playback stop can be performed as shown in FIG. In addition, it is possible to specify which environment the worker WKR1 is currently in from the base station device communicating with the sensor node SN0 owned by the worker WKR1. By using this, as shown in FIG. 26, it is possible to provide a service specialized for the place. Further, a clock can be displayed on the sensor node SN0 by using the timer function of the CPU module CPU0 mounted on the sensor node SN0. In particular, by using the LCD, it is possible to select and display from various designs as shown in FIG.

  FIG. 28 is a diagram showing an embodiment of display and operation related to the commitment list and display and operation related to the “encounter service”. Reference numerals 2801 to 2811 in the figure denote LCD display screens at a certain time. A screen 2801 is a screen after startup and a screen displayed in a non-executed state, and selects a function to be used. By selecting an item work from here, the screen shifts to a screen 2802. On the screen 2802, a person in charge, a commitment list, a category, or the like related to his / her work is selected. When the item My Action is selected here, work items to be performed by the worker, for example, items close to the due date in the commitment list are sequentially displayed on the screen 2803. When one item is selected here, details regarding the item are displayed as shown on a screen 2804. On the next screen 2805, the phase of the work item can be changed. When the item history display is selected here, a history screen 2806 is displayed. When an arbitrary item is selected from the list, an implementation date, a person in charge, an evaluator, an evaluator's comment, and the like are displayed on the screen 2807 as details of the item.

  Further, when the item encounter is selected on the screen 2801, a screen as to how to select a partner to be contacted is displayed as in a screen 2808. When an item member list is selected here, a list of contacts with whom contact is possible is displayed. The list here can be extracted from the commitment list. When a target person is selected here, a current location of the target person extracted from the sensor network system SS, a future schedule that can be extracted from the schedule table, and the like can be displayed as shown in a screen 2810. When an item setting is selected here, a screen for designating a contact method with the target person can be displayed as shown in a screen 2811. Here, for example, when an item for which contact is desired is selected, an e-mail can be transmitted to the target person, and a message can be transmitted to the owning sensor node for display.

  According to the present invention, in a business group, real-time grasping of worker's engaged work is facilitated, manager's policy / priority instruction can be notified to the worker in real time, and work familiar with the engaged work is possible. Access to the person becomes easier.

  WKR1 ... worker, SN0 ... sensor node, CPU0 ... processor circuit, RF0 ... wireless circuit, SNS0 ... sound / acceleration / temperature / pulse sensor, MS2 ... management support program, MEM0 ... memory, IN0 ... button, OUT0 ... LCD / LED Buzzer, WC1 ... Wireless communication, BS1, BS2 ... Base station device, WC2 ... Wireless communication, LAN1 ... Wired network, SV1 ... Server, PC1 ... Computer, MS1 ... Management support program, PC2 ... Computer, WR1 ... Documents and commitment list KE1 ... Keyboard, MO1 ... Mouse, CV2 ... Conversation, PH1 ... IP phone, DO1 ... Barcode / tag-attached media, RD2 ... Barcode / IC tag reader, RD1 ... Barcode / IC tag reader, CO1 ... Camera, MI1 ... Mike, WKR ... worker, CV1 ... conversation, SNS1 ... voice sensing, MNG1 ... administrator, MA1 ... browsing / instruction, WC3 ... wireless communication, L1 ... visual, SD1 ... sensor data, CL1 ... commitment list, CK1 ... interest list, RL1 ... Correspondence list RW: column for storing workers, RI: column for storing engaged work, RP: column for storing presupposed items, RA: column for storing items that affect later, RD: column for storing due dates , RH ... a column for storing the number of man-hours actually engaged in the corresponding business in the week, RHT ... a column for storing the total number of man-hours actually engaged in the relevant business, RP ... a column for storing the phase of the relevant business, RS ... Column for storing business status, RST ... column for storing scheduled start date of the corresponding business, RL11 ... part for defining collaborator and keyword, RK ... for storing keyword Column, RL12 ... part defining detailed information of collaborator, RT ... column storing telephone number, RM ... column storing email address, RR ... column storing location, RNN ... name tag worn by worker A column for storing the identification number of the bracelet node, RCN: a column for storing the identification number of the seating node on which the worker is seated, WA11: creation of commitment list, WA12: creation of correspondence list, WA13: collaborative work with worker WKR2, SS ... Sensor network system, SA11 ... Search for worker, SA12 ... Judgment of commitment list, SA13 ... Update of actual number of man-hours and total of commitment list, MA11 ... Browsing commitment list, W50 ... Window on PC, W51 ... Selection pull-down box, W52 ... Target person selection pull-down box, W 3 ... Display type selection pull-down box, W54 ... Result display section, W55 ... Related information display section, W56 ... Tabular format display section, WA63 ... Document creation, SA61 ... Keyword extraction, SA62 ... Commitment list match determination, SA63 ... Commitment Update of list actual man-hours and total, WA74 ... actual work, WA73 ... work selection, W8 ... display screen, B1 ... decision / cancel button, B2 ... move button, W81 ... work item selection window, W82 ... message display window, RPR ... Column displaying priority specification, RC ... Column showing current business, WA93 ... Actual business, MA91 ... Commitment list browsing and business priority / priority order specification, WA10 ... Conference, SA101 ... Sensing and keyword extraction, SA102 ... related party extraction, S 103 ... Investigation of the location, contact information, and engaged work of related parties, SA104 ... Notification of related party information, WA13 ... Conference, SA112 ... Search for the worker who registered the keyword from the interest list, SA113 ... Current location of the worker SA114: Notify worker, WA151 ... Create interest list, WA152 ... Work, SA151 ... Register keywords in interest list, SA161 ... Commitment list, SL1 ... Count list, MA161 ... View list, RC ... column for storing customer name, RM ... column for storing cost department, budget code, MA181 ... specifying search condition to be monitored, SA181 ... search condition comparison, SA182 ... sending search result, MA182 ... viewing commitment list, MA183 … Browsing search results, MA201… Commitment list addition instruction Sending mail, WA201 ... adding information to mail, WA202 ... forwarding mail to the sensor network system, MD1 ... mobile music device, HP1 ... mobile phone, BT1, BT2 ... short-range wireless communication with sensor node SN0, PM1 ... Purchase, DM1 ... Download music, PH1 ... Email reception, PH2 ... Email transmission 2401 ... Top screen, 2402 ... Mobile phone menu, 2403 ... Mail operation display screen, 2404 ... Received mail operation screen, 2405 ... Receive BOX operation screen, 2406 ... received mail display screen, 2407 ... incoming mail screen, 2408 ... call history display screen, 2409 ... call history details display screen, 2410 ... call reception notification screen, 2411 ... response message selection screen, 2501 ... top screen, 2502 ... mobile music Device selection screen, 2503 ... mobile Music device operation screen, 2504 ... Portable music device detailed operation screen, 2505 ... Artist selection screen, 2506 ... Album operation screen, 2507 ... Music operation screen, 2508 ... Music detail display screen, 2601 ... Top screen, 2602 ... Train limited service Display screen, 2603 ... Route information display screen, 2604 ... Alarm setting screen, 2605 ... Store limited service display screen, 2606 ... Product information display screen, 2607 ... Watching service precaution screen, 2608 ... Child location history display screen, 2609 ... Alarm Display screen, 2610 ... Residential limited service display screen, 2611 ... Door unlocking lock history display screen, 2612 ... Living dedicated service display screen, 2613 ... Electronic device operation history display screen, 2701 ... Top screen, 2702 ... Clock display screen, 2703 ... Clock design field selection 2704 ... Clock design selection screen, 2705 ... Clock screen, 2801 ... Top screen, 2802 ... Business classification selection screen, 2803 ... My action display screen, 2804 ... Business details display screen, 2805 ... Business phase change screen, 2806 ... Business Phase history display screen, 2807 ... business phase detail display screen, 2808 ... encounter service display screen, 2809 ... access target member display screen, 2810 ... access target member location history and schedule display screen, 2811 ... access content selection screen.

Claims (4)

A plurality of sensor nodes each having a sensor for obtaining sensor data of an operator and a transmission means for transmitting the sensor data to a server;
The sensor data is received via a network, and a plurality of workers perform a common work based on the received sensor data and a commitment list including at least the worker information and work contents stored in advance. A server having at least a work state determination unit for determining what is being performed,
When the server determines that the plurality of workers are performing a common work, the server obtains a work time or / and an activity level when the common work is performed, and the work together with the contents of the common work. A work management support system characterized by storing time or / and activity information in a storage unit. The work management support system according to claim 1,
Means for transmitting the content of the common work stored in the storage unit and information on the work time or / and activity to a display device;
The display device displays the information on the work time or / and the activity along with the contents of the common work on a display unit. In the work management support system according to claim 2,
The display device receives the commitment list from the server;
A work management support system capable of displaying the commitment list in a selectable manner for each worker. The work management support system according to claim 1,
Information from the speech acquisition means provided at the point where the common work is performed is transmitted to the server, and the activity is determined using the information from the speech acquisition means at the time when the common work is performed. Work management support system characterized by what is required.

Images