JP2013148972A - Patient corresponding support system, patient reception support device, patient reception support method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a patient reception support device capable of supporting hospital staff, thus performing an appropriate reception without mistaking the patient for another patient.SOLUTION: The patient reception support device includes: a patient information storage unit 11 in which one of more pieces of patient information are stored, the patient information including patient identification information as identification information of a patient and patient related information as information related to the patient; a patient condition determining unit 13 that determines whether or not the patient represented by the patient identification information matches prescribed information, using the patient related information corresponding to the patient identification information; a patient location information acquiring unit 16 that acquires, for the patient identification information, patient location information that is information of a location of the patient in a hospital represented by the patient identification information; and an output unit 22 that outputs, for the patient whom the patient condition determination unit 13 determines to match the conditions, information corresponding to the patient location information that the patient location information acquiring unit 16 has acquired.

Description

  The present invention relates to a device that supports hospital staff and the like so that an appropriate response can be made to a patient.

  In hospitals, it is required that hospital staff respond more precisely to patients using patient information held by hospitals. As conventional techniques for supporting such hospital staff's response to patients, information display means capable of displaying various characters, images, etc., information storage means for storing information for each recipient, Waiting room photographing means for photographing the situation of the waiting room where the recipients wait, situation control means for displaying the photographed waiting room situation on a part of the information display means, and a list of recipients other than the information displaying means A list control means for displaying a part of the information, a recipient designation means for designating a desired recipient from the displayed list, information of the designated recipient being read from the information storage means, and an information display means The information control means to be displayed on the other part of the system allows the status of the waiting room and the information of the desired recipient to be displayed at the same time, so that it is possible to appropriately deal with the recipient who is likely to have a problem. Discloses those (for example, see Patent Document 1).

JP 2010-55338 A (first page, FIG. 1 etc.)

  However, in the conventional support system that individually identifies the patient to be detected while simultaneously displaying the waiting room image and the patient as described above, the information of the designated recipient is read from the information storage unit, The status of the waiting room and the information of the desired recipient can be displayed simultaneously, but the viewer of the screen associates the information with the recipient in the waiting room based on the read image. Therefore, the association with high accuracy is difficult, and since the viewer of the screen has to perform the association, it is not an efficient method. For this reason, in conventional support systems, etc., in hospitals of medium size or larger, especially hospitals where a large number of patients wait in a large waiting room, the hospital staff is provided with sufficient support to make appropriate responses without making mistakes. However, there was a problem that it could not be done. In addition, for example, when a patient who is a recipient goes to the wrong examination room or examination room, or to the right examination room or examination room in the wrong order or timing, There was a problem that an error of a part could occur. In addition, there are various types of patients to be treated, such as patients who are in the wrong place in the waiting room, patients who are worried about the contents of the diagnosis, and patients who have been waiting for a long time despite having reserved the date and time of the examination. However, the conventional system or the like has a problem that the hospital staff cannot be provided with sufficient support for performing an optimal response for each of various patients who need such a response.

  The patient reception support apparatus of the present invention includes a patient information storage unit that stores one or more patient information including patient identification information that is patient identification information and patient related information that is information related to the patient, and patient identification information includes A patient condition determination unit that determines whether or not a patient to be displayed satisfies a pre-specified condition using patient-related information corresponding to the patient identification information, and the patient identification information in the patient hospital indicated by the patient identification information And outputs information corresponding to the patient position information acquired by the patient position information acquisition unit for the patient determined by the patient condition determination unit to match the condition. A patient reception support apparatus including an output unit.

  With this configuration, the position of the patient who needs to be treated can be indicated to the hospital staff, and the hospital staff can be supported so that an appropriate response can be made without making a mistake in the patient who needs to be treated.

  In the patient reception support apparatus according to the present invention, in the patient reception support apparatus, the condition is a condition related to the position of the patient, and the patient condition determination unit includes the patient position information acquired by the patient position information acquisition unit for the patient identification information. Is a patient reception support apparatus that determines whether or not the condition regarding the patient position indicated by the patient identification information is met.

  With this configuration, it is possible to indicate to the hospital staff the position of the patient that needs to be handled with respect to the position.

  In the patient reception support apparatus according to the present invention, in the patient reception support apparatus, the patient-related information includes information indicating a date and time related to the patient's schedule, and the condition is a condition regarding a difference from the patient's schedule, and the patient condition The determination unit is a patient reception support apparatus that determines whether or not a condition is met using current date and time and information indicating a date and time related to a schedule included in patient-related information corresponding to patient identification information.

  With such a configuration, it is possible to indicate to the hospital staff the position of the patient who needs to respond to the schedule.

  In the patient reception support apparatus according to the present invention, in the patient reception support apparatus, the condition is a condition related to a history of information related to a patient's past medical care, and the patient related information includes a history of information related to a patient's past medical care. In addition, the patient condition determination unit is a patient reception support apparatus that determines whether or not a history of information related to a patient's past medical care included in the patient related information matches the condition.

  With such a configuration, it is possible to indicate to the hospital staff the position of a patient who needs to be handled with respect to past medical care.

  In the patient reception support apparatus according to the present invention, in the patient reception support apparatus, the condition is a condition related to the current state of the patient, and the patient-related information includes information indicating the current state of the patient. The unit is a patient reception support device that determines whether or not information indicating the current state of the patient included in the patient-related information matches a condition.

  With this configuration, it is possible to indicate to the hospital staff the position of the patient that needs to be handled with respect to the current state.

  Further, the patient reception support device of the present invention further includes a sketch drawing storage unit in which sketch drawing information that is information related to a sketch in the hospital is stored in the patient reception support device, and the output unit is on the sketch drawing indicated by the sketch drawing information. The patient reception support device outputs information indicating the presence of the patient indicated by the patient identification information at a position corresponding to the position indicated by the patient position information acquired by the patient position information acquisition unit for the patient identification information that matches the condition.

  With this configuration, it is possible to indicate a patient who needs to be treated on a sketch in the hospital.

  Further, the patient reception support device of the present invention is an image obtained by capturing one or more region images, which are images obtained by photographing a region in a hospital and are associated with the photographed region in the patient treatment support device. The image acquisition unit further includes an acquisition unit, and the output unit corresponds to the position indicated by the patient position information acquired by the patient position information acquisition unit for the patient determined by the patient condition determination unit to match the condition of the region image acquired by the image acquisition unit. It is a patient reception support device that outputs information indicating the presence of a patient indicated by patient identification information at a position.

  With such a configuration, it is possible to show a patient who needs to be treated in a region image obtained by photographing the inside of a hospital.

  In the patient reception support apparatus according to the present invention, in the patient reception support apparatus, the output unit further includes reception support information that is information for supporting a patient according to a condition determined by the patient condition determination unit to match. Is a patient reception support device that outputs.

  With this configuration, it is possible to show hospital support information corresponding to the patient to the hospital staff, and it is possible to assist the hospital staff so as to perform a service suitable for the patient.

  Further, in the patient reception support apparatus of the present invention, in the patient reception support apparatus, the output unit is determined to satisfy the condition when the condition determined to match is a condition indicating that the patient is waiting for a long time. This is a patient reception support device that acquires information indicating the current situation from patient information corresponding to patient identification information related to patient identification information as response support information and outputs the information.

  With such a configuration, it becomes possible to easily notify the current situation to a hospital staff who has been waiting for a long time without particularly checking the current situation.

  In the patient reception support apparatus of the present invention, in the patient reception support apparatus, identification information of a waiting room serving as a movement destination of a patient is stored in the patient related information, and the output unit has a condition determined to match. The patient who obtains and outputs the waiting room identification information corresponding to the patient identification information determined to match the condition from the patient related information corresponding to the patient identification information when the condition indicates that the waiting room is wrong It is a response support device.

  With such a configuration, it is possible to easily notify a patient having a wrong waiting room of the correct waiting room without particularly checking the correct waiting room.

  The patient reception support device of the present invention further includes a reception information storage unit in which reception information including conditions determined by the patient condition determination unit and reception support information is stored in the patient reception support device, and an output unit The conditions that are judged to be met are that the questionnaire is not filled in, that there is anxiety about the contents of the diagnosis, that the insurance card was not presented in the previous medical treatment, or that the previous medical fee was not paid In the case of a condition indicating one of the conditions, the apparatus is a patient reception support apparatus that acquires and outputs the reception support information associated with the condition from the reception information storage unit.

  With this configuration, it is possible to show hospital support information corresponding to the patient to the hospital staff, and it is possible to assist the hospital staff so as to perform a service suitable for the patient.

  In the patient reception support apparatus according to the present invention, in the patient reception support apparatus, information indicating the content of assistance necessary for the patient is stored in the patient related information, and the output unit has a condition determined to match When the condition indicates that assistance is required, this is a patient reception support device that acquires information indicating the contents of assistance from patient-related information corresponding to patient identification information determined to meet the condition and outputs the information. .

  With such a configuration, the hospital staff can be informed of the contents of the necessary assistance for patients who need assistance.

  Further, in the patient reception support apparatus according to the present invention, in the patient reception support apparatus, the patient-related information stores information on the movement destination of the patient, and the output unit determines that the condition determined to match is in the hospital. When the condition indicates that he / she is at a loss, the patient reception support apparatus acquires and outputs information on the movement destination from the patient related information corresponding to the patient identification information determined to match the condition.

  With such a configuration, it is possible to easily inform a patient who is at a loss in a hospital of correct destination information without particularly checking the destination.

  Further, the patient reception support apparatus of the present invention is a path acquisition that acquires a path between the information on the movement destination acquired by the output unit and the patient position information acquired by the patient position information acquisition unit in the patient reception support apparatus. The output unit is a patient reception support device that further outputs the route acquired by the route acquisition unit.

  With such a configuration, it is possible to show a correct route for heading to the correct destination to a patient who is lost in the hospital.

  Further, in the patient reception support apparatus of the present invention, in the patient reception support apparatus, the patient related information includes information indicating a patient's past complaint content, a past complaint response content, or a response result for the past complaint. The stored information is output from the patient-related information corresponding to the patient identification information determined to match the condition when the condition determined to match is the condition that the person who has made a complaint in the past. This is a patient support device that acquires and outputs information indicating the content of past complaints corresponding to patient identification information, the content of responses to past complaints, or the results of responses to past complaints.

  With this configuration, the hospital staff can be informed about past complaints about the patient's hospital.

  The patient reception support device of the present invention is a patient information reception unit that receives patient identification information and patient related information in the patient reception support device and accumulates patient information having patient related information in a patient information storage unit. Is a patient reception support apparatus further provided.

  With this configuration, patient information can be added or corrected.

  The patient reception support system of the present invention is a patient reception support system having one or more patient communication devices and a patient reception support device, and the patient communication device stores patient identification information in which patient identification information is stored. A patient identification information transmission unit that transmits patient identification information stored in the patient identification information storage unit, and the patient support information device is patient identification information that is patient identification information and information about the patient The patient information storage unit that stores one or more patient information having patient related information, and whether or not the patient indicated by the patient identification information matches a predesignated condition. Patient identification for patient condition determination unit for determination using information, patient identification information reception unit for receiving patient identification information transmitted by patient communication device, and patient identification information received by patient identification information reception unit A patient position information acquisition unit that acquires patient position information that is position information of the patient indicated in the report, and a patient acquired by the patient position information acquisition unit for a patient that the patient condition determination unit determines to match the condition A patient reception support system including an output unit that outputs information corresponding to position information.

  With this configuration, the position of a patient who needs to be treated can be indicated to a hospital staff such as a hospital staff, and the hospital staff can be supported so that an appropriate response can be made without making a mistake in the patient that needs to be treated.

  According to the patient reception support apparatus and the like according to the present invention, it is possible to support hospital staff such as hospital staff so that an appropriate response can be made without making a mistake in the patient.

1 is a block diagram of a patient reception support system according to an embodiment of the present invention. Flow chart for explaining the operation of the patient reception support device Flow chart explaining detailed operation of the patient reception support device Conceptual diagram of the patient reception support device The figure (FIG. 5 (a)) which shows the name tag provided with the patient communication apparatus for demonstrating an example of the communication apparatus for patients, and the figure which shows the state which attached this name tag to a patient's clothes (FIG.5 (b)) )) The figure which shows the sketch which the sketch design information of the patient reception assistance apparatus shows Schematic diagram showing the installation positions and reception areas of multiple receiving devices installed in the hospital of the patient reception support device The figure which shows sketch area management information of the patient reception assistance apparatus The figure which shows the location area management information of the patient reception assistance apparatus The figure which showed the place which the place identification information of the patient reception support device shows on the sketch The figure which shows the node management information of the patient reception assistance apparatus The figure which shows the link management information of the patient reception assistance apparatus The figure which showed the node and link of the patient reception support device The figure which shows the imaging area management information of the patient reception assistance apparatus The schematic diagram which showed the area | region which receiving area corresponding | compatible area definition information shows in the area | region image of the patient reception assistance apparatus The figure which shows the patient basic information which comprises the patient information of the patient reception assistance apparatus The figure which shows the patient medical treatment information which comprises the patient information of the patient reception assistance apparatus The figure which shows the condition management information of the patient reception assistance apparatus The figure which shows the reception information of the patient reception support apparatus The figure which shows waiting room management information of the patient reception assistance apparatus The figure which shows the patient positional information management information of the patient reception assistance apparatus The figure which shows the reception support information of the patient reception support apparatus The figure which shows the example of a display of the sketch including the reception assistance information of the patient reception assistance apparatus The figure which shows the example of a display of the sketch which showed the path | route of the patient reception assistance apparatus The figure which shows the example of a display of the area | region image containing the reception assistance information of the patient reception assistance apparatus The figure which shows an example of the external appearance of the computer system in embodiment of this invention The figure which shows an example of a structure of the computer system

  Hereinafter, embodiments of a patient reception support apparatus and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

(Embodiment)
FIG. 1 is a block diagram of a patient reception support system 100 in the present embodiment.

  The patient reception support system 100 includes a patient reception support device 1 and one or more patient communication devices 5. The patient reception support device 1 and the one or more patient communication devices 5 can communicate via wireless communication, a wireless network, or the like. Here, for convenience of explanation, an example in which there are two or more patient communication devices 5 is described.

  The patient reception support apparatus 1 includes a patient information storage unit 11, a patient information reception unit 12, a patient condition determination unit 13, a condition storage unit 14, a patient identification information reception unit 15, one or more receiving devices 151, and a patient position information acquisition unit. 16, a sketch drawing storage unit 17, an image acquisition unit 18, a reception information storage unit 19, a passage information storage unit 20, a route acquisition unit 21, and an output unit 22. Here, an example in which there are two or more receiving devices 151 and communication between the receiving device 151 and the patient identification information receiving unit 15 is wireless communication via a wireless network or the like is described. .

  The patient communication device 5 includes a patient identification information storage unit 51 and a patient identification information transmission unit 52.

  The patient information storage unit 11 stores one or more patient information having patient identification information and patient related information. Patient identification information is patient identification information. Patient related information is information about a patient. The patient described here is, for example, a patient who uses one hospital. Here, in order to receive medical examinations, examinations, treatments, and the like at the hospital, a person who has accepted the hospital may be considered a patient. The hospital here may be considered to include a clinic for convenience. In addition, the hospital here may be considered to include a facility where a part of medical practice is performed, such as a so-called hospice, a facility for medical examinations, and the like. In the present embodiment, medical practice such as examination, examination, and treatment in a hospital is hereinafter referred to as medical treatment.

  The patient identification information may be any information that can identify the patient. For example, the patient name, the character string, code, or symbol assigned to the patient, the patient's insurance card number, or the patient number assigned by the hospital staff. ID etc. may be sufficient. The patient related information may be any information as long as it is information related to the patient. Moreover, you may have the information of a several different item. The patient information storage unit 11 may store different patient related information for each date.

  Here, the hospital staff means a person working in the hospital or a person in charge of the duties of the hospital. The hospital staff is, for example, a concierge, an inspection staff, an accounting staff, a block reception, or the like. Hospital staff may be considered to include doctors, nurses, and the like.

  The patient related information is, for example, personal information about the patient. The personal information about the patient is, for example, information such as name, age, date of birth, address, telephone number, gender, insurance card number, past medical history, and the like.

  Patient-related information includes, for example, patient reception time, checkout time, start time and end time for medical care, information on the start of medical care, and information indicating the completion of medical care, etc. You may have the information which shows a condition. In addition, the information indicating the progress status is information indicating what kind of medical care (diagnosis, examination, treatment, etc.) has been received (for example, what kind of examination has been received, what kind of examination such as blood test, etc.) Or the like).

  In addition, the patient related information may include, for example, information for specifying the destination of the patient. The destination is, for example, a waiting room, a department where the patient is examined, a department where the patient is examined, a treatment room where the treatment is received, and the information for identifying the destination is identification information of these destinations. (For example, name and code number). The destination may be considered a place or area where the patient should be. The destination is, for example, an area separated by walls, doors, partitions, etc., or an area separated by attributes such as function, usage, purpose, etc. Such an area is called a “location”. The information for specifying the destination is, for example, information for specifying such a place. The information specifying the destination is, for example, location identification information (specifically, a location name or the like). Hereinafter, location identification information in a hospital is referred to as location identification information. Note that the information for identifying the destination of the patient stored in the patient-related information may be any information that can identify the destination of the patient as a result. For example, the destination of the patient can be directly identified ( Information that can be identified, or information that can indirectly identify (identify) the destination of the patient. For example, in the case where the management information having the identification information of the medical department in the hospital and the identification information of the waiting room corresponding to this medical department is stored in advance in a storage medium (not shown), the patient-related information If the identification information of the clinical department for specifying the clinical department to which the patient is moved is stored, the identification information of the waiting room associated with the identification information of the clinical department in the management information is used as the patient's movement destination. In this case, it can be considered that the information specifying the waiting room to which the patient is moving is stored in the patient-related information. The destination and the information specifying the destination may be one or more reception areas and reception area identification information described later.

  In addition, the patient related information may include, for example, information related to a patient schedule in a hospital. The information related to the schedule includes, for example, date and time information related to the patient's schedule and information indicating the contents of the schedule. The date and time related to the schedule may be, for example, information indicating both the date and time of the schedule, may be information of only the date, or may be information of only the time. Further, it may be information indicating a time zone such as morning, afternoon, or from 1 pm to 2 pm. Information indicating the date and time related to the schedule is, for example, the schedule start time, the schedule end time, the schedule duration information, or a combination thereof. Information indicating the contents of the schedule includes, for example, identification information of a department to be examined (for example, otolaryngology, first internal medicine, etc.), a doctor's name, and identification information of medical treatment such as examination, treatment, and examination received by a patient (For example, treatment name, examination name, etc.) and information on identification information (first examination room, X-ray room, etc.) of a place to receive medical treatment and the like. The information related to the patient's schedule may be, for example, reservation information for examination, treatment, examination, etc. that the patient has performed for the hospital, or that the doctor or hospital has set for the patient.

  In addition, the patient-related information may have a history of information related to past medical care of the patient, for example. The history of information on past medical examinations refers to, for example, past medical examination contents and items such as medical examinations, examinations and treatments, unpaid medical expenses, non-presentation of health insurance cards, complaints in the past (claims) This is information indicating that there is, the content of the complaint, the content of the complaint, the result of the complaint, and the like. The history may include information indicating the date and time when an item corresponding to such information has occurred (or when it has been registered). The history here may be considered as history information.

  Further, the patient related information may include information indicating the current state of the patient, for example. The information indicating the current state of the patient is, for example, information indicating that the patient needs assistance, information indicating the content of the necessary assistance, information indicating that the questionnaire is not filled in, etc. is there. In addition, you may make it consider the information which shows that it is a patient which needs assistance, and the content of the assistance required as said personal information. The information indicating the contents of the patient assistance stored in the patient-related information may be any information that can eventually indicate the contents of the assistance necessary for the patient. The information may be information that can directly identify (identify) the content, or may be information that can indirectly identify (identify) the auxiliary content. For example, management information having information that specifies an inconvenient part in a patient's body, inconvenient movement, etc., and identification information of auxiliary content for assisting such inconvenience, If it is stored in a storage medium (not shown) in advance and the patient-related information contains information that identifies the inconvenient part of the patient, the inconvenient movement, etc. Since it is possible to acquire the identification information of the auxiliary contents associated with the information specifying the uncertain part and the inconvenient movement as the information specifying the auxiliary contents necessary for the patient, It may be considered that information indicating the content of assistance required by the patient is stored in the patient-related information.

  Needless to say, the patient-related information may include two or more pieces of information shown above.

  The process in which patient information is memorize | stored in the patient information storage part 11 is not ask | required. For example, patient information having patient identification information and patient related information received by a patient information receiving unit 12 described later is accumulated in the patient information storage unit 11 by the patient information receiving unit 12. Further, patient-related information in patient information or patient information may be appropriately updated according to an input received from a patient information receiving unit 12 or the like described later. The storage here is a concept including temporary storage. For example, patient information acquired by referring to a hospital reception system or an external system (not shown) such as an electronic medical record may be temporarily stored in the patient information storage unit 11. In addition, patient information constituted by a combination of information acquired by referring to an external system (not shown) such as an electronic medical record and information received by a patient information receiving unit 12 described later is stored in the patient information storage unit 11. It may be accumulated.

  The patient information storage unit 11 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. The same applies to the following storage units and the like.

  The patient information receiving unit 12 receives patient identification information and patient related information. Then, the patient information having the received patient related information is accumulated in the patient information storage unit 11. For example, in the case of a patient who has newly accepted a hospital, the patient information receiving unit 12 accumulates patient information having the received patient identification information and patient-related information in the patient information storage unit 11. Further, in the case of a patient who has received reception at the hospital before, the patient information reception unit 12, for example, records the received patient related information as a new patient related information record corresponding to the received patient identification information. Append. The accumulation in this case is, for example, an update of at least a part of previously inputted patient information, an additional writing of new patient information, or the like. Accepting here means accepting information input from input devices such as a keyboard, mouse, touch panel, receiving information sent via a wired or wireless communication line, recording on an optical disc, magnetic disc, semiconductor memory, etc. It is a concept including reception of information read from a medium. For example, the patient information reception unit 12 receives information input via an information processing terminal (not shown) such as a computer in a hospital connected to the patient reception support device 1 via a network or the like. You may accept as some information. In particular, when the patient identification information is stored in an RFID (Radio Frequency Identification) tag, a magnetic card, a bar code, or the like, the patient information receiving unit 12 includes an RFID tag reader, a magnetic card reader, or a bar code reader. Etc. (not shown) may be used to read the patient identification information. Here, an IC card or the like is also considered as a kind of RFID tag. In addition, when the patient identification information is stored in a storage unit (not shown) in a communication device capable of transmitting and receiving information by wireless communication such as so-called Bluetooth (registered trademark) or WiFi, it is transmitted from this communication device. The patient identification information may be received via a receiving means (not shown) that can receive the patient identification information. The means for inputting the patient identification information and the patient related information may be anything such as a numeric keypad, a keyboard, a mouse, a menu screen, a tag reader, a card reader, or a communication means. The patient information receiving unit 12 can be realized by a device driver of an input unit such as a numeric keypad, a keyboard, or a card reader, a device driver of a communication unit, a menu screen control software, or the like. In addition, when patient information acquired from a hospital reception system or an external system (not shown) such as an electronic medical record is temporarily stored in the patient information storage unit 11, a means corresponding to the patient information reception unit 12 Therefore, the patient information receiving unit 12 can be omitted.

  The patient condition determination unit 13 determines whether or not the patient indicated by the patient identification information stored in the patient information storage unit 11 satisfies a predesignated condition. This determination is performed using patient-related information corresponding to this patient identification information stored in the patient information storage unit 11. In addition, when there are a plurality of conditions specified in advance, the patient condition determination unit 13 may determine all conditions or only a part of them. Alternatively, it is determined whether or not only one or more conditions indicated by information specifying one or more conditions received from a hospital staff or the like via the patient information receiving unit 12 or a receiving unit (not shown) meet the conditions. Anyway.

  The predesignated conditions are stored in, for example, a condition storage unit 14 described later. Hereinafter, the determination process performed by the patient condition determination unit 13 will be described using a condition specified in advance as an example.

(1) When the condition is a condition related to the position of the patient The patient position determination unit 13 acquires the patient position information acquired by the patient position information acquisition unit 16 described later for the patient identification information stored in the patient information storage unit 11. However, it is determined whether or not the condition regarding the patient position indicated by the patient identification information is met. The patient position information is information indicating the position of the patient, and is preferably information on the latest position of the patient or information indicating the current position of the patient. The position of the patient may be one point in the hospital where the patient is located, or may be one area. The patient position information may be information (for example, coordinates) indicating a point where the patient is present, or region identification information indicating a region where the patient is present. In addition, the area | region where a patient exists is defined by the information etc. which show the outline of the area | region, for example. The information defining the region where the patient is present may be, for example, a plurality of coordinate groups defining the outline of the region where the patient is present. The patient position information and the process in which the patient position information acquisition unit 16 acquires patient position information will be described later.

  The condition regarding the position of the patient is, for example, a condition indicating that the patient is in the wrong waiting room. A specific example of this condition is, for example, when the information specifying the patient movement destination included in the patient related information corresponding to the one patient identification information is information specifying one or more waiting rooms, The condition is that the current patient position information acquired for information (for example, the latest patient position information acquired by the patient position information acquisition unit 16) does not indicate the position in the one or more waiting rooms. When the predesignated condition is such a condition, the patient condition determination unit 13 specifies the position indicated by the patient position information acquired by the patient position information acquisition unit 16 for one patient identification information in the patient related information. It is determined whether or not the position is in one or more waiting rooms. If it is determined that the position is not in the waiting room, it is determined that the condition is met.

  In addition, a specific example of the condition indicating that the patient is in the wrong waiting room is, for example, the next destination of the patient whose position indicated by the patient position information is included in the patient related information corresponding to the one patient identification information It may be a condition that the position in the waiting room corresponding to the destination indicated by the information indicating is not indicated. In this condition, the next and subsequent destinations may be used instead of the next destination. In addition, when the position indicated by the patient position information is a pre-designated position that is permitted as a destination for the patient to be in the waiting room, such as a toilet, a store, or a public telephone installation place, the above-mentioned patient can open the waiting room. You may make it exclude from the conditions which are mistaken.

  In addition, a specific example of the condition indicating that the patient has mistaken the waiting room is, for example, that the patient related information corresponding to one patient identification information is called from one clinic, but the patient It is a condition that information indicating absence from the waiting room corresponding to is included. In such a case, for example, when there is a call from one clinic for one patient and the patient is absent, the patient related information associated with the patient identification information corresponding to this patient is Information indicating that the user was absent from the waiting room of the medical office at the time of calling from one medical office is accumulated by the hospital staff. The patient condition determination unit 13 includes, for example, information indicating that the patient-related information corresponding to the one patient identification information is absent from the waiting room of the clinic when the call is made from the clinic. If it is included, it is determined that the condition is met.

  In the present embodiment, the location indicated by the patient location information by the patient condition determination unit 13 is location identification information about a location in the hospital included in the patient-related information as described above (for example, a waiting room or a medical examination) The determination as to whether or not the position is within the area (location) indicated by the room, the examination room, the name of the medical room where the medical treatment is performed, etc.) is performed as follows, for example.

  For example, when the position indicated by the patient position information is coordinates indicating the position of the patient in the hospital, the patient condition determination unit 13 determines the range of a specific location in the hospital that is stored in advance in a storage medium (not shown). Information to be defined (for example, coordinate information that defines the outline of a place) is acquired, and it is determined whether or not the coordinates indicated by the patient position information are included in this region. If not included, it is determined that the position indicated by the patient position information is not a position in a specific region.

  Further, when the current patient position information acquired by the patient position information acquisition unit 16 is identification information (for example, a room name, a department name, an area code, etc.) for identifying an area where the patient is located in the hospital, In advance, one or more location area management information having location identification information and identification information of one or more areas included in the location indicated by the location identification information in association with each other is stored in advance in a storage medium (not shown). Like that. The area identification information here is, for example, area identification information in a hospital that can be acquired as patient position information and can specify the position of the patient (in this case, an area). This is reception area identification information that the position information acquisition unit 16 acquires as patient position information. However, the reception area identification information may be the same as the location identification information. Here, a case will be described as an example in which reception area identification information described later is used as identification information of an area where the position of the patient can be specified. When determining whether or not the position indicated by the patient position information is a position in the area (location) indicated by the place identification information about the place in the hospital included in the patient related information, One or more reception area identification information associated with the location identification information to be acquired from the location area management information having the location identification information and the area identification information associated with each other, and the acquired one or more reception area identification information It is determined whether or not there is reception area identification information that matches the patient position information. If there is no match, it is determined that the position indicated by the patient position information is not within the specific location. If there is a match, the position indicated by the patient position information is determined to be within the specific location. In addition, the information in the patient related information is the same as the patient location information, not the location identification information, as the information indicating the location where the medical treatment is performed in the patient related information or the location such as the waiting room (for example, the information indicating the destination location). If the reception area identification information is used, identification information (specifically, reception area identification information) of one or more areas included in the location indicated by the location identification information is obtained from the location identification information included in the patient-related information. The acquisition process may be omitted. The same applies to the following.

  Moreover, the condition regarding the position of the patient is a condition indicating that the patient is lost in the hospital, for example. A specific example of this condition is, for example, information in which information specifying a destination of a patient included in patient-related information corresponding to one patient identification information specifies a place (for example, a medical office) such as location identification information In this case, the current patient position information acquired for one patient identification information (for example, the latest patient position information acquired by the patient position information acquisition unit 16) is the location indicated by the information specifying this destination. The condition is that the position is not shown. Here, the information specifying the destination may be information specifying a place other than the waiting room. In the case of such a condition, the patient condition determining unit 13 is a position within the place where the position indicated by the patient position information acquired by the patient position information acquiring unit 16 for one patient identification information is specified in the patient related information. If it is determined that the position is not within the place specified by the patient related information, it is determined that the condition is met. Alternatively, the patient condition determination unit 13 determines whether or not there is information indicating that the patient corresponding to the patient-related information has already visited the location indicated by the information specifying the destination included in the patient-related information. The determination using the patient position information may be made only when there is information indicating that the visit has been made. In this case, for example, in the patient related information, information indicating whether or not the patient corresponding to the patient related information has visited a place that specifies one or more destinations included in the patient related information is visited. What is necessary is just to make it accumulate | store in association with the information which identifies the moving destination.

(2) When the condition is a condition related to a difference from the patient's schedule The patient condition determination unit 13 is included in the patient related information corresponding to the current date and patient identification information stored in the patient information storage unit 11 Using the information indicating the date and time related to the scheduled patient, it is determined whether or not the condition regarding the difference from the patient's schedule is met. The information indicating the date and time related to the schedule included in the patient-related information is, for example, the schedule and reservation items such as the examination, examination and treatment received by the patient, and the date and time associated with the schedule and reservation. Information. Information on the current date and time can be acquired from, for example, a clock (not shown) of the patient reception support apparatus 1 or an NTP server. The same applies to the following. Note that the date and time here is a concept indicating at least one of date and time.

  The condition regarding the difference between the current date and time and the patient's schedule is, for example, a condition indicating that the patient is waiting for a long time. A specific example of this condition is that, for example, information indicating that the patient is currently visiting the patient indicated by one patient identification information is included in the patient related information corresponding to the patient identification information, and this This is a condition that the difference between the scheduled date and time included in the patient-related information and the current date and time has passed for a predetermined time or more. Instead of the current date and time, hospital arrival time and reception time may be used. When the predesignated condition is such a condition, the patient condition determination unit 13 determines whether or not the patient related information included in the one patient identification information includes information indicating that the patient is currently visiting the hospital. If there is information indicating that the patient is visiting the hospital, the current date and time information is acquired, the date and time information included in one or more schedule information of the patient included in the patient-related information, and the current date and time When the difference between the date and time information is calculated, and the calculated difference indicates that the scheduled date and time exceeds a predetermined time or more (for example, the difference from the current date and time to the one scheduled date is When the value is equal to or greater than the time specified in advance), it is determined that the condition for waiting for a long time is met. That is, it is determined that the patient has been waiting for this one schedule for a long time. Whether or not the patient visits, for example, as to whether or not the date and time information indicating today's date is included as the reception time information included in the patient related information corresponding to this patient, If it is included, it may be determined that the patient is visiting the hospital. Moreover, when the patient position information acquisition part 16 mentioned later acquires the patient position information about this patient, you may determine that the patient is visiting the hospital.

  Moreover, the conditions relating to the current date and time and the patient's schedule are, for example, conditions indicating that the patient is visiting earlier than the scheduled visit date. For example, this condition may be considered as a condition indicating that the patient is anxious or dissatisfied with the past (for example, the previous) medical treatment content. A specific example of this condition is that the patient's reception date corresponding to one patient identification information is a date before the patient's scheduled visit date corresponding to this patient identification information. In the case of such a condition, for example, for one patient identification information, the patient condition determination unit 13 determines whether or not the information indicating the reception date included in the corresponding inter-patient linkage information is the same date as the current date. If the date is the same date, it is determined whether the date is earlier than the date indicated by the information indicating the scheduled visit date included in the same patient-related information. Judge that it matches. In addition, if the same determination is made as a result, the order of processing is not limited.

(3) When the conditions are conditions related to the history of information related to past medical care The patient condition determination unit 13 includes the past of the patient included in the patient related information corresponding to the patient identification information stored in the patient information storage unit 11. It is determined whether or not the history of information related to the current medical condition matches the condition related to the history of information related to past medical care. The conditions related to the history of information related to past medical care are, for example, the condition that the previous medical expenses were not paid, the condition that the health insurance card was not presented, and the fact that complaints (claims) were stated in the past. It is a condition to show. For example, the patient condition determination unit 13 determines whether or not the patient-related information corresponding to one patient identification information includes a history of information related to past medical care that matches this condition. The patient identification information is determined to meet this condition. For example, in the patient related information corresponding to one patient identification information, as a history of information related to past medical care, a flag indicating “previous medical expenses not paid”, “no insurance card presented”, “previous complaint”, etc. When there is information, the patient condition determination unit 13 determines that the condition is met. Alternatively, when the information indicating the complaint content is included in the history of information regarding past medical care, it may be determined that the condition is met.

(4) When the condition is a condition related to the current state of the patient The patient condition determination unit 13 includes the current state of the patient included in the patient related information corresponding to the patient identification information stored in the patient information storage unit 11. It is determined whether or not the information indicating the condition matches the condition regarding the current state of the patient. The condition relating to the current state of the patient is a condition that the patient has not filled out the questionnaire or a condition that the patient needs assistance. For example, the patient condition determination unit 13 determines whether or not the patient related information corresponding to one patient identification information includes information on the current state of the patient that matches the condition. The patient identification information is determined to meet this condition. For example, if the patient related information corresponding to one patient identification information includes information on flags indicating “not filled out questionnaire”, “need assistance”, etc. as information indicating the current state of the patient, the patient The condition determination unit 13 determines that the condition is met. Alternatively, when the value of the item indicating that the patient-related information questionnaire is filled is “null”, it is determined that the condition is met, or the patient-related information includes information indicating the auxiliary contents required by the patient. If it is included, it may be determined that the condition is met.

  The patient condition determination unit 13 may make a determination for two or more of the above-described conditions. Moreover, the conditions used when making the determination are acquired from, for example, a condition storage unit 14 described later.

  The condition storage unit 14 stores information indicating the conditions used by the patient condition determination unit 13 for determination. In the condition storage unit 14, for example, identification information for identifying a condition and information indicating the condition are stored in association with each other. The identification information for identifying the condition is, for example, for determining what is described above, such as “the patient is in the wrong waiting room” or “the patient is waiting for a long time”. This is information indicating whether the condition is used. The information indicating the condition may be any information. For example, the information indicating the condition may be a command indicating the condition, or the patient condition determination unit 13 constitutes a part of an algorithm used in the determination process. It may be information.

  The patient identification information receiving unit 15 receives patient identification information transmitted from a patient communication device 5 described later via a wireless network or wireless communication. For example, the patient identification information receiving unit 15 is connected to one or more (preferably a plurality of) RFID reader / writers, a wireless communication receiver, or a receiving device 151 such as an antenna by wireless communication or wired communication, or wireless or wired. Are connected to each other through the network, and receive the patient identification information received from one or more patient communication devices 5. The patient identification information receiving unit 15 includes, together with patient identification information, device identification information that is identification information assigned to one or more receiving devices 151 that have received the patient identification information, and one or more receiving devices. The connected port number or the like may be received. Further, when the patient communication device 5 described later transmits a set of patient identification information and patient position information, the patient identification information receiving unit 15 may receive the set of patient identification information and patient position information. good. In this case, the receiving device 151 may be omitted. The patient identification information receiving unit 15 instructs the receiving device 151 to transmit request information for transmitting information such as patient identification information to the patient communication device 5 when receiving patient identification information. May be sent.

  Further, the patient identification information receiving unit 15 may acquire information on reception intensity when receiving patient identification information and the like.

  The patient identification information receiving unit 15 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast. The patient identification information receiving unit 15 may or may not include a communication device.

  The one or more receiving devices 151 are devices used to receive information such as patient identification information transmitted from the patient communication device 5 described later. The receiving device 151 is, for example, an RFID reader / writer, a wireless communication receiver, an antenna, or the like. Information such as patient identification information received by the receiving device 151 is connected to the patient identification information receiving unit 15 via a wireless or wired network, or by wireless communication or wired communication. Transmitted to the unit 15. One or more receiving devices connected to the patient identification information receiving unit 15 are installed, for example, in one or more areas in a hospital that perform patient position detection. For example, a clinic room in a hospital, a waiting room, a wall such as a corridor, a ceiling, and a floor are installed under the floor. The plurality of patient communication devices 5 are installed so that the reception ranges overlap or do not overlap according to processing when the patient position information acquisition unit 16 described later acquires patient position information. Alternatively, when the distance of the reception range is variable, the distance of the reception range is appropriately set so that the reception ranges overlap or do not overlap. For example, when receiving information such as patient identification information, the receiving device 151 transmits information requesting transmission of information such as patient identification information to the patient communication device 5 located in the reception area. May be. Here, an area in the hospital where each receiving device 151 can receive information such as patient identification information transmitted from the patient communication apparatus 5 described later is referred to as a receiving area. Also, identification information for identifying each reception area is referred to as reception area identification information. The reception area identification information may be identification information of the reception device 151 such as an IP address of the reception device 151, a MAC address, or a port number connected to the reception device 151. Each receiving device 151 may transmit the reception area identification information of the reception area corresponding to each reception device 151 to the patient identification information receiving unit 15 together with the patient identification information received from the patient communication device 5. good. The reception area identification information and the identification information of the receiving device 151 may be the same.

  The patient position information acquisition unit 16 acquires patient position information, which is information on the position of the patient in the hospital indicated by the patient identification information, with respect to the patient identification information stored in the patient information storage unit 11. For example, the patient position information acquisition unit 16 transmits the patient identification information received by the patient identification information receiving unit 15, the device identification information of the receiving device 151 that has received the patient identification information, and the received receiving device 151. Using the reception area identification information, the patient position information of the patient corresponding to the patient identification information is acquired.

  For example, one or more receiving devices 151 installed in a hospital receive identification information (hereinafter referred to as device identification information), patient identification information transmitted from the patient communication device 5 by each receiving device, and the like. When receiving area management information that is associated with receiving area identification information that is identification information of a possible receiving area is stored in advance in a storage medium (not shown) and the receiving area identification information is acquired as patient position information, The patient position information acquisition unit 16 receives the reception area identification information corresponding to the device identification information received by the patient identification information receiving unit 15 together with the one patient identification information among the area management information stored in the reception area management information. The patient position information corresponding to this one patient identification information is acquired. For example, the device identification information received by the patient identification information receiving unit 15 together with the patient identification information is “ABC”, and the reception region management information having the device identification information “ABC” and the reception region identification information “A1001” in association with each other. Is stored in a storage medium (not shown), the patient position information acquisition unit 16 acquires reception area identification information “A1001” as patient position information corresponding to the patient identification information received by the patient identification information reception unit 15. To do. When the reception area of one receiving device 151 covers the place indicated by the place identification information, the patient position information acquisition unit 16 uses the place identification information as the reception area identification information, for example, Location identification information such as “Examination room A” may be acquired as patient position information. In addition, when the patient identification information receiving unit 15 receives a plurality of device identification information as device identification information corresponding to one patient identification information, the patient position information acquisition unit 16 receives the device identification information having a high reception intensity. It is also possible to acquire only the reception area identification information corresponding to the device identification information as the patient position information. In addition, a portion that is a position detection target in a hospital is divided into a plurality of areas that are finer than room units, and a plurality of receiving devices 151 that set each area as a selective receiving area are installed in each area. Using the patient identification information transmitted from the receiving device and the device identification information, the reception area identification information corresponding to the device identification information is acquired as the patient position information, which increases the resolution of position detection. This is preferable. By doing in this way, patient position information which can specify a patient's position with higher accuracy can be acquired. In addition, when the device identification information of one receiving device 151 and the reception area identification information of the reception area in which the reception device 151 receives patient identification information are the same information, the reception received by the patient identification information receiving unit 15 The area identification information (or device identification information) may be acquired as patient position information. In this case, the reception area management information may be omitted. In a specific example of the present embodiment, an example in which reception area identification information is used as device identification information will be described.

  Further, for example, a plurality of receiving devices 151 installed in the hospital in advance in the hospital so that the receiving area of each receiving device 151 overlaps the receiving area of at least one other receiving device 151 or more. The device coordinate management information having the device identification information of each receiving device 151 and the coordinates indicating the installed position in association with each other is stored in advance in a storage medium (not shown). . Then, the patient position information acquisition unit 16 selects the patient identification information from the set of the patient identification information, the device identification information, and the received intensity information received from each receiving device 151 by the patient identification information receiving unit 151. A set of a plurality of associated device identification information and reception intensity information is acquired, coordinates associated with each acquired device identification information are acquired from the device coordinate management information, and are associated with each device identification information. The position (coordinates) of the patient communication device 5 may be calculated from the relationship between the coordinates (that is, the coordinates of the receiving device 151) and the value of the reception intensity associated with each device identification information. The process of acquiring the coordinates is the same process as the process of detecting the position of the mobile phone from the positions of the plurality of base stations and the reception strengths of the plurality of base stations in a mobile phone or the like. The coordinates of each receiving device may be coordinates specified by a combination of latitude and longitude, or an arbitrary coordinate system (arbitrary coordinate system in an arbitrary unit) for indicating the actual position in the hospital. It may be coordinates indicated by (xy coordinate system). If the hospital is composed of a plurality of floors, an element in the height direction (for example, a z-axis element) may be added to each coordinate indicating the position where each receiving device 151 is installed. good. Or you may make it switch the receiving device 151 utilized when acquiring patient position information for every floor. For example, when acquiring patient position information about a patient on the first floor, only the reception device 151 on the first floor is used, and when acquiring patient position information about a patient on the second floor, reception of the second floor is performed. Only the device for use 151 may be used. In these cases, the reception area identification information of the reception area corresponding to one reception device may be used as the device identification information of one reception device 151.

  The patient position information acquisition unit 16 may acquire the position information of the patient in the hospital by a method other than the above. For example, the configuration of the position data processing apparatus disclosed in Japanese Patent Application Laid-Open No. 2007-17414, the configuration of position detection means disclosed in Japanese Patent Application Laid-Open No. 2002-236744, and the like may be used as appropriate.

  When the patient identification information receiving unit 15 receives a set of patient identification information and patient position information, the patient position information acquiring unit 16 includes the patient position information included in the received set in the same set. You may acquire as patient position information corresponding to patient identification information. In these cases, reception area identification information, device identification information, and the like may be omitted.

  The patient position information acquisition unit 16 may acquire only patient position information corresponding to specific patient identification information. The specific patient identification information is, for example, patient identification information determined by the patient condition determination unit 13 to match the condition, or patient identification information that requires corresponding patient position information in the determination process of the patient condition determination unit 13 It is.

  The patient position information acquisition unit 16 can usually be realized by an MPU, a memory, or the like. The processing procedure of the patient position information acquisition unit 16 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The sketch drawing storage unit 17 stores sketch information. The sketch information is information relating to the sketch in the hospital. A floor plan in a hospital is a plan view, floor plan, design drawing, floor map, or guide map in the hospital. A sketch in the hospital may be considered as a map in the hospital. The hospital may be considered as a hospital premises. When the hospital is composed of a plurality of floors, a floor plan may exist for each floor.

  The sketch information includes sketch symbol information. The sketch pattern information is image information of the sketch map. The sketch pattern information is, for example, bitmap data (raster data) or vector data constituting the sketch map, or a combination thereof. The file format of the sketch pattern information is not limited to the GIF format, JPEG format, PNG format, or the like. The floor plan information may include location identification information (for example, a department name or a waiting room name) written on the floor plan, coordinates on the floor plan information where the area identification information is arranged, and the like. . Moreover, this area identification information may be previously included in the sketch symbol information. The sketch pattern information corresponding to one hospital may be composed of a plurality or a singular.

  Further, when the patient position information acquisition unit 16 acquires patient position information indicated by coordinates, the floor plan information is a correspondence relationship between actual coordinates in the hospital (for example, coordinates on the ground surface) and coordinates in the floor plan. It is preferable to have information indicating. For example, the sketch information includes coordinate management information having the coordinates on the sketch indicated by the sketch information and the coordinates of the actual position in the hospital corresponding to the coordinates on the sketch. To do. By using such coordinate management information, it is possible to appropriately convert the coordinates on the sketch pattern information and the coordinates (for example, latitude and longitude) in the hospital on the ground surface (real space). In addition, when a hospital is composed of a plurality of floors, since the position in the hospital corresponding to the same coordinates exists on each floor, the identification information for each floor is included in the coordinates associated with the sketch pattern information. May be given. Alternatively, the coordinates associated with the sketch pattern information may have a coordinate value in the height direction. The coordinate value of the height may be a numerical value indicating the number of floors such as the first floor and the second floor.

  In addition, when the patient position information acquisition unit 16 acquires patient position information that is identification information of a region, the identification information of the region, and in the sketch pattern information corresponding to the actual region in the hospital indicated by the identification information of this region It is preferable to have management information of an area having information associated with the area defined in association therewith. Specifically, the floor plan having the reception area management information and the sketch area definition information, which is information defining the area in the sketch pattern information corresponding to the actual area in the hospital indicated by the reception area management information, in association with each other. It is preferable to have area management information. The sketch drawing area definition information is, for example, information that defines the outline of the area. For example, as long as it is a rectangular area, it may be a set of diagonal coordinates of the area. In addition, the several area | region set to sketching symbol information and the area | region which the area | region identification information in an actual hospital shows do not need to respond | correspond one-to-one. In this case, in addition to one-to-one, one-to-many, many-to-one, many-to-many, etc. are associated with each other so that the area indicated by the reception area identification information and the area defined by the sketch area definition information correspond to each other. You may do it. In this case, for example, the correspondence relationship may be managed by the sketch area management information that associates the reception area identification information with the sketch area definition information.

  The image acquisition unit 18 acquires one or more area images. The area image is an image obtained by photographing an area in the hospital. The region image is an image associated with the captured region. For example, the image acquisition unit 18 is connected to one or more cameras installed in the hospital by wire or wireless, and acquires an area image of one or more areas in the hospital, which is captured by each camera. The acquisition here may be a reading of a region image shot by each camera and accumulated in a buffer or the like. The camera may be, for example, a camera fixed on the top, a wall surface, or the like, or may be a portable camera (including a camera provided on a mobile phone or a so-called smartphone). Further, the camera may be a camera with a fixed shooting direction, angle of view, or the like, or may be a camera that can be changed as appropriate. When the camera is a portable camera, it is preferable that the camera and the image acquisition unit 18 can acquire the position information of the camera by means similar to the patient position information. Alternatively, it is preferable to be able to calculate information on the position (region) taken by the camera from the position information of the portable camera and information such as the direction and angle of view of the camera. Information on the orientation of the camera can be acquired using a triaxial acceleration sensor, a triaxial magnetic sensor, or the like. The area image may be a still image or a moving image. In the case of a still image, it is preferable to update the region image by taking a photograph at a predetermined or indefinite timing specified in advance or every timing when the output unit 22 described below outputs. Further, the image acquisition unit 18 acquires shooting area identification information that is information for identifying an area shot by each camera. The shooting area identification information is stored in the camera or in a storage medium (not shown) in association with, for example, a camera for shooting the area (specifically, camera identification information or the like). The imaging area identification information may be camera identification information.

  Each of the one or more area images acquired by the image acquisition unit 18 is associated with information indicating the position in the hospital imaged in the area image. For example, when the patient position information acquired by the patient position information acquisition unit 16 is reception area identification information, imaging area identification information corresponding to the area image and reception area identification of one or more reception areas imaged in the area image The shooting area management information including the information is stored in advance in a storage medium (not shown).

  Further, for example, when the patient position information acquired by the patient position information acquisition unit 16 is coordinates, imaging area identification information corresponding to the area image and an actual area in the hospital imaged in the area image are defined. Shooting area management information associated with information is stored in advance in a storage medium (not shown). The information defining the actual area in the hospital associated with the imaging area identification information is, for example, a coordinate group that defines the outline of the actual area in the hospital imaged in one area image.

  When the patient position information acquired by the patient position information acquisition unit 16 is reception area identification information, each area image represents an area in an area image corresponding to one or more reception areas captured in each area image. It is preferably associated with the information to be defined. Information defining an area corresponding to the reception area in the area image is referred to herein as reception area corresponding area definition information. For example, the above-described shooting area management information includes shooting area identification information, reception area corresponding area definition information corresponding to one or more reception areas in the area image indicated by the shooting area identification information, and reception area identification information. You may make it have further. The reception area corresponding area definition information here is, for example, information indicating the boundary of the area. For example, the outline of each area corresponding to each reception area captured in the area image in the area image is shown. A coordinate group to be defined. By using such information, for example, the output unit 22 or the like to be described later can detect which part in which region image the actual region indicated by the patient position information as the reception region identification information is indicated. Become. This also applies to the case where the patient position information is identification information of an area other than the reception area identification information.

  In addition, when the patient position information acquired by the patient position information acquisition unit 16 is coordinates, for each area image, the coordinates in the actual area in the hospital imaged in each area image and the position indicated by the coordinates It is preferable to prepare information indicating the correspondence relationship with the coordinates of the position in each area image corresponding to (for example, storing in a storage medium (not shown)). Also, using the position information (coordinates) of the camera that captures each area image, the direction of the camera, the angle of view of the camera, etc., the coordinates in each area image, and the hospital in which each area image is captured Information indicating the correspondence with the coordinates in the actual area may be calculated. Alternatively, an area obtained by dividing an actual area in a hospital in which the area image is imaged into each area image, and information defining an area in which each divided area is imaged in each area image Is preferably prepared for each area image (for example, stored in a storage medium (not shown)). For example, a function indicating the relationship between actual coordinates and coordinates in the area image may be prepared for each area image. Also, for example, information that associates information defining an area above the square in the actual area in the hospital with information defining an area where the area above the square in the area image is captured May be prepared for each area image. By using such information, for example, the output unit 22 described later can detect which part in which region image the patient position information as coordinates is indicated.

  The image acquisition unit 18 can usually be realized by an MPU, a memory, or the like. The processing procedure of the image acquisition unit 18 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The reception information storage unit 19 stores reception information including condition identification information indicating conditions determined by the patient condition determination unit 13 and reception support information. The response support information is information for assisting the hospital staff in response to the patient. The response support information is, for example, information indicating an appropriate response method (response procedure, contents to be explained, etc.) when responding to a patient, and unfavorable in response. The response support information is usually text information, but may include information such as still images, moving images, and voices. The condition identification information may be any information such as a character string assigned to the condition, or may be the condition itself as long as the condition identification information can be identified. The response information includes, for example, the condition that the above-mentioned questionnaire is not filled in, the condition that there is anxiety in the diagnosis content, the condition identification information that indicates the condition that the previous medical fee has not been paid, and these This is information having response support information when responding to a patient that meets each condition.

  The passage information storage unit 20 stores passage information. The passage information is information regarding passages in the hospital. The passage in the hospital indicates, for example, a portion through which a person can pass when moving in the hospital. The passage in the hospital is, for example, a corridor in the hospital, a staircase, a room in the hospital, or the like. The path information includes, for example, node data and link data. The node indicates a point where the passages are connected to each other, such as an intersection or a branch point in the passage in the hospital. Node data is information about a node. The node data may be considered as data indicating the connection relationship of the passage network in the hospital. An end point of a path network such as a dead end, that is, an end point of a path not connected to another path may be considered as a node. In addition, the node may be provided at any place on the passage other than the point where the passages are connected. The node does not necessarily have to be provided at a point where all the passages are connected. The node data includes, for example, identification information for identifying the node, coordinates on the sketched symbol information of the node, or coordinates in the real space. The node data may be associated with location identification information where each node is located, reception area identification information where the node is located, and the like. For example, location identification information where each node is located, reception area identification information where the node is located, and the like may be used as identification information for each node. Further, the node data may include information indicating a link connected to the node. The link indicates, for example, a path connecting the nodes. The link data is data related to the link. The link usually corresponds to one passage or a part of one passage. A path corresponding to a link divided by a node may be considered as a divided path. The link data includes, for example, link identification information that is information for identifying a link, and information (for example, node identification information) indicating nodes to which the link is connected (for example, nodes at both ends). Further, the link data may have coordinates on the sketch of the end of the link or coordinates in the real space. Also, passages and means that move in the height direction, such as stairs and elevators, may be handled in the same way as links for passages on a plane. A node may be considered as an end point of a link and node data or the like may be omitted.

  The link data may also include cost information about characteristic parameters of a plurality of passages. The cost is an evaluation value used when evaluating a road to be selected, for example, when searching for a route. The cost may be considered as a value indicating a priority for route selection, for example. The cost may be considered as a score. For example, even if the movement distance is the same, different costs are associated with a link corresponding to a staircase and a link corresponding to a planar passage. In addition, since there are patients who have obstacles in walking in hospitals, different costs that preferentially select elevators may be associated with stairs and elevators. Note that information such as the distance of each link and the travel time of each link may be used instead of the cost.

  The route acquisition unit 21 acquires a route between information on a movement destination acquired by the output unit 22 described later and patient position information acquired by the patient position information acquisition unit 16. For example, the route acquisition unit 21 determines the patient's information from the patient related information corresponding to the patient identification information of the patient that the output unit 22 described later determines that the patient condition determination unit 13 is in doubt in the hospital. When the destination information is acquired, the route indicated by the destination information is set as the destination, and the route indicated by the position indicated by the patient position information acquired by the patient position information acquisition unit 16 is searched for the route. get. For example, the route acquisition unit 21 performs a route search using node data and link data included in the passage information stored in the passage information storage unit 20. For example, the route acquisition unit 21 sets the node data associated with the destination location identification information indicated by the destination information and the reception region identification information of the reception area included in the destination, and the position indicated by the patient location information most. Near node data (for example, node data associated with the same area identification information as the area identification information indicated by the patient position information, location identification information of a place including the area indicated by the area identification information indicated by the patient position information, patient position Node data indicating coordinates closest to the coordinates indicated by the information). Then, for example, the route acquisition unit 21 acquires information on a route between this node and the node having the lowest cost using the node data and the link data. For example, the A * algorithm and the Dijkstra method have been conventionally known as the processing algorithm for searching for a route, and a detailed description thereof is omitted here because it is a well-known technique in a navigation apparatus or the like. The acquired route information is, for example, information in which the coordinates of the nodes included in the route are associated with the passing order of the nodes. For example, the coordinates are preferably coordinates in the sketch symbol information. However, the acquired route information may be any information as long as the route can be indicated, for example, the same information as the route information acquired by a normal navigation device. Also good.

  In addition, although the case where a route is acquired using passage information has been described here, a plurality of pieces of information indicating one or more routes that connect a plurality of major locations in a hospital in advance are not shown. As it is stored in the medium, the route acquisition unit 21 uses the route information indicating the destination (for example, location) included in the patient-related information corresponding to the lost patient as the destination. It is also possible to acquire and output route information passing through the current patient position (for example, location) indicated by the patient position information of the patient.

  The output unit 22 outputs information corresponding to the patient position information acquired by the patient position information acquisition unit 16 for the patient determined by the patient condition determination unit 13 to match the condition. The output described here refers to display on a display, projection using a projector, printing on a printer, sound output, transmission to an external device, storage in a recording medium, output to another processing device or other program, etc. It is a concept that includes delivery of processing results.

  Output of information corresponding to patient position information may be, for example, outputting patient position information as it is, or identification information (for example, reception area identification information) of an area including a position indicated by patient position information, The location identification information (reception, waiting room, examination room, etc.) of the location in the hospital including the position indicated by the patient position information may be acquired and output. For example, when the patient position information is coordinates, the location identification information, the identification information of the area in the hospital, and the information defining the area in the hospital indicated by the identification information (for example, the coordinate group defining the contour) The associated information is accumulated in a storage medium (not shown) or the like, and the output unit 22 uses this information to identify location identification information associated with information defining a region including coordinates as patient position information. The area identification information is acquired and output. When the patient position information is reception area identification information, the output unit 22 may output the reception area identification information as it is. Further, the location identification information including the region indicated by the reception region identification information may be acquired and output from the location region management information as described above.

  In addition, outputting information corresponding to patient position information corresponds to this patient position information at a position corresponding to the position indicated by the patient position information in a sketch in the hospital or a region image taken inside the hospital, for example. Information indicating the presence of the patient indicated by the patient identification information may be output.

  For example, the output unit 22 indicates the position indicated by the patient position information acquired by the patient position information acquisition unit 16 for the patient identification information determined to match the conditions on the floor plan indicated by the floor plan information stored in the floor plan storage unit 17. Information indicating the presence of the patient indicated by the patient identification information is output at a position corresponding to. The output in this case is display, output of display information, or the like. Specifically, the output unit 22 outputs a sketch drawing in which information indicating the presence of a patient is arranged. The floor plan indicated by the floor plan information is specifically a floor plan indicated by the floor plan symbol information. The position corresponding to the position indicated by the patient position information on the sketch is, for example, an area on the sketch corresponding to the area in the hospital where the patient indicated by the patient position information actually exists.

  For example, when the patient position information acquired by the patient position information acquisition unit 16 is reception area identification information, the output unit 22 outputs one or more pieces of sketch pattern information associated with the same reception area identification information as the acquired patient position information. The layout area definition information, which is information defining the area of the image, is read from the layout area management information described above, and the presence of the patient indicated by the patient identification information is indicated in the area of the sketch pattern information indicated by the layout area definition information. Information is arranged to generate information (for example, image information) for outputting a sketch, and the generated information is output. It does not matter at which position in the sketch symbol information area the information indicating the presence of the patient is placed. For example, they may be arranged according to a rule designated in advance (for example, a rule such as arranging in the row direction from the top to the bottom of the region) or may be arranged at random.

  For example, when the patient position information acquired by the patient position information acquisition unit 16 is a coordinate, the output unit 22 sets the coordinates of the sketch symbol information corresponding to the acquired coordinates, the actual coordinates, and the coordinates of the sketch symbol information. The information indicating the presence of the patient indicated by the patient identification information is arranged at the position indicated by the acquired coordinates of the sketch pattern information, and the information for outputting the sketch is obtained using the information indicating the correspondence relationship with Generate and output the generated information.

  The information indicating the presence of the patient indicated by the patient identification information output on the sketch is, for example, image information such as a marker (for example, a pin or a circle) or an icon indicating the presence of the patient. Or the character string which shows patient identification information may be sufficient. Note that the output unit 22 may output information indicating the presence of a patient corresponding to patient identification information other than the patient indicated by the patient identification information that matches the condition on the sketch drawing. The information indicating the presence of the patient indicated by the patient identification information that matches is output as information that can be distinguished from the information indicating the presence of the patient corresponding to the other patient identification information. For example, the output unit 22 outputs information indicating the presence of the patient indicated by the patient identification information that matches the condition as information of a different color or shape with respect to other patient information, or different movement (for example, blinking, etc.) ) Is output as information. Or you may change the color, pattern, movement, etc. of the whole area | region on the sketch corresponding to patient position information.

  The output unit 22 corresponds to the position indicated by the patient position information acquired by the patient position information acquiring unit 16 for the patient determined by the patient condition determining unit 13 to match the condition of the region image acquired by the image acquiring unit 18. Information indicating the presence of the patient indicated by the patient identification information is output at the position. For example, the output unit 22 includes a region including the position indicated by the patient position information acquired by the patient position information acquisition unit 16 for the patient determined by the patient condition determination unit 13 to match the condition from the region image acquired by the image acquisition unit 18. And the information indicating the presence of the patient indicated by the patient identification information is output at a position corresponding to the position indicated by the patient position information in the area image. As the information indicating the presence of the patient indicated by the patient identification information, the same information as the information indicating the presence of the patient output in the sketch is used.

  Specifically, the output unit 22 acquires the patient position information acquired by the patient position information acquisition unit for the patient identification information determined to match the condition. When the patient position information acquired by the patient position information acquisition unit 16 is the coordinates of a point where the patient exists, the region image associated with the region including the coordinates that are the patient position information is displayed as the above-described imaging region. Using management information or the like, the image is acquired from the area image acquired by the image acquisition unit 18. And the coordinate corresponding to the coordinate which is the patient position information in the acquired area image is acquired using information indicating the correspondence between the coordinates of the actual area in the hospital and the coordinates in the acquired area image. . And the information which shows the presence of the patient which patient identification information shows to the acquired coordinate is output. Alternatively, the area obtained by dividing the actual area in the hospital captured in the acquired area image into a plurality of areas and the information defining the areas in which the divided areas in the acquired area image are respectively captured By using the attached information, information defining the region in the region image corresponding to the actual region including the coordinates indicated by the patient position information is acquired. And the information which shows the presence of the patient which patient identification information shows may be output in the area | region which the information which defines the acquired area | region in the area | region image acquired above shows. Specifically, the output unit 22 may output an area image in which information indicating the presence of the patient indicated by the patient identification information is arranged in the area indicated by the information defining the area acquired above.

  When the patient position information acquired by the patient position information acquisition unit 16 is reception area identification information, the area image corresponding to the reception area identification information is converted into an image acquisition unit using the above-described imaging area management information and the like. 18 is acquired from within the acquired area image. Then, using the imaging region management information described above, the reception region corresponding region definition information corresponding to the patient position information (the reception region identification information here) in the acquired region image is acquired, and this reception region of the acquired region image Information indicating the presence of the patient indicated by the patient identification information is output in the area indicated by the corresponding area definition information.

  In addition, the patient condition determination unit 13 identifies the patient located in the area captured in the one area image acquired by the image acquisition unit 18 based on the patient position information acquired by the patient position information acquisition unit 16. Then, it is determined whether or not the above-described conditions are met, and when it is determined that the conditions are met, the output unit 22 corresponds to the position indicated by the patient position information of the identified patient in the above-described region image. You may make it output the information which shows the presence of the patient which patient identification information corresponding to the patient shows to a position. In this case, every time the image acquisition unit 18 updates each region image, the position (for example, coordinates) indicated by the patient position information acquired by the patient position information acquisition unit 16 is the one region image acquired by the image acquisition unit 18. It is determined whether or not the position is within the area being shot.

  Note that the image acquisition unit 18 may newly acquire a region image immediately before the output unit 22 outputs the region image.

  Further, as described above, when outputting information corresponding to the patient position information, the patient identification information corresponding to the patient position information (that is, the patient identification information determined to meet the condition) or used for the determination Information indicating conditions may be output. The information indicating the condition may be the condition itself, or identification information corresponding to the condition. In the case where information indicating the presence of the patient indicated by the patient identification information corresponding to the patient position information is output to the position corresponding to the position indicated by the patient position information in the sketch drawing or the area image, the presence of the patient is indicated. It is preferable to output information indicating patient identification information and conditions used for determination in association with the information. Corresponding output includes, for example, outputting patient identification information and conditions on information indicating the presence of a patient, a position in contact with information indicating the presence of a patient, and in the vicinity of information indicating the presence of a patient. Alternatively, the information indicating the presence of the patient and the patient identification information and conditions may be output by linking them with lines, arrows, predetermined graphics (for example, balloon graphics), etc. The same identification information may be given and displayed on the information indicating the presence of the patient and the patient identification information and conditions.

  The output unit 22 further outputs response support information, which is information for supporting response to the patient, according to the condition determined by the patient condition determination unit 13 to match. As described above, the response support information indicates an appropriate response method (response procedure, contents to be explained, etc.) when responding to a patient who meets the conditions, and unfavorable in response. Information. In addition, here, the information may be information that can be used in the reception (for example, information necessary for explaining the current situation, information that presents an alternative, or correct information that should be transmitted to the patient). The response support information is usually information that is output to hospital staff, medical personnel, and the like. The output unit 22 outputs the support assistance information together with, for example, the patient identification information that is a determination target and the conditions used for the determination.

  For example, the output unit 22 uses the patient information stored in the patient information storage unit 11 to indicate information indicating the current situation when the condition determined to match is a condition indicating waiting for a long time. The acquired information indicating the current status is output as reception support information. Specifically, the output unit 22 acquires information indicating the current situation as response support information from the patient information corresponding to the patient identification information related to the patient identification information determined to meet this condition, and outputs the information. . The patient identification information related to the patient identification information determined to match the condition may be, for example, patient identification information determined to match the condition, for example, patient identification information determined to match the condition The patient identification information of the patient prior to the patient of the patient identification information that is determined to be in the same order as the patient who is waiting for the same medical treatment as the patient indicated by

  The response support information indicating the current situation is, for example, the number of patients whose order is earlier than this patient in the medical care indicated by the patient identification information that is the object of judgment, and the number of patients This is the estimated waiting time calculated using the average medical hours per patient stored in advance in a storage medium that is not stored, the reason for waiting for a long time, and the like. The reason for waiting for a long time is, for example, that the result of a test necessary for medical treatment is not obtained. For example, in the patient information stored in the patient information storage unit 11, the number of patients in the previous order is the same as the medical treatment that the patient corresponding to the patient identification information that has been determined to receive next. It is obtained by counting the number of patients whose order of receiving medical care and the scheduled time of receiving medical care among patients who are shown to be receiving are counted before the patient who is the subject of judgment. The Specifically, the output unit 22 outputs the patient indicated by the patient identification information determined to match this condition as the patient identification information related to the patient identification information determined to match the condition indicating waiting for a long time. The patient identification information of one or more patients who are waiting for the same medical care and whose medical care order is determined to match the condition is earlier than the patient of the patient identification information. Information indicating the current situation is acquired as patient support information from patient information including patient identification information and output. For example, whether the identification information of the clinical departments waiting for medical treatment included in the patient-related information corresponding to each patient identification information matches the judgment whether the patients are waiting for the same medical treatment, the order of medical treatment, etc. It can be judged from before and after the scheduled start time of the medical treatment.

  The reason for waiting for a long time may be, for example, acquiring information indicating the reason for waiting for medical treatment included in the patient-related information corresponding to the patient identification information determined to meet the condition, The reason why information (for example, identification information of medical contents such as a test that has not been completed) that is not necessary for other medical results (for example, the result of the previous test) is obtained from the same patient-related information You may acquire as information which shows. In this case, the patient identification information related to the patient identification information determined to match the condition may be considered as the patient identification information itself determined to match the condition. Information indicating that the medical treatment has ended may be accumulated by the hospital staff when the examination or the like is completed in the patient-related information. The information indicating that the medical treatment has ended may include information such as medical identification information and a medical treatment completion time.

  In addition, when the condition determined to match is a condition indicating that the waiting room is wrong, the output unit 22 uses the patient related information corresponding to the patient identification information determined to match the condition to identify the patient. Waiting room location identification information corresponding to the information is acquired from the patient related information corresponding to the patient identification information and output. For example, when it is determined that the above condition is satisfied, the output unit 22 includes the waiting room in which the patient corresponding to this patient identification information is included in the patient related information corresponding to the patient identification information that is the determination target. Get location identification information. The location identification information of the waiting room where the patient should be is absent when there is a call from the clinic, etc. stored in the location identification information of the waiting room designated as the next destination of the patient or patient related information It is the location identification information of the waiting room associated with the clinic corresponding to the information indicating that In this case, the location identification of the waiting room associated with the calling clinic is made by storing in advance a storage medium (not shown) that associates each clinic with the location identification information of the waiting room. Information is acquired and stored in patient-related information, etc. If there is such waiting room location identification information, it is determined that the waiting room is in the wrong condition, and this waiting room location identification is made. The output unit 22 may acquire information as reception support information. The acquisition from the patient related information corresponding to the patient identification information may be acquired directly from the patient related information corresponding to the patient identification information, or may be acquired indirectly. . For example, the identification information of the next clinical department is acquired from the patient related information corresponding to the patient identification information, and the identification information of the waiting room associated with the identification information of the clinical department is stored in advance in a storage medium (not shown) or the like. You may acquire from the information which matched the identification information of the medical department which is present, and the identification information of the waiting room.

  In addition, the output unit 22 determines that the condition is met is a condition indicating that the questionnaire is not filled in, that there is anxiety in the diagnosis contents, or that the previous medical fee has not been paid. In addition, the service support information associated with the conditions used for the determination is acquired from the service information stored in the service information storage unit 19 and output. For example, the response support information associated with the condition indicating that the questionnaire is not filled is information indicating that the questionnaire is not filled and an instruction for requesting filling in the questionnaire. In addition, the response support information associated with the condition indicating that there is anxiety in the diagnosis content, for example, confirm the reason for the visit before the scheduled date, or register the confirmed content as a message to the doctor This is information for instructing. Further, the support support information associated with the condition indicating that the insurance card is not presented in the previous medical care is information instructing to request the presentation of the insurance card. In addition, the reception support information associated with the condition indicating that the previous medical fee has not been paid is, for example, information instructing to request payment of the medical fee.

  Further, the output unit 22 uses the patient-related information corresponding to the patient identification information determined to match the condition when the condition determined to be matched is a condition indicating that assistance is required, and uses the patient-related information. Acquire and output information indicating the contents. For example, when the patient-related information includes information indicating the contents of assistance for the patient, the information indicating the contents of assistance may be acquired and output. In addition, if the patient-related information includes information specifying the location where the patient is inconvenient and the content of the inconvenience, the content of assistance necessary for the patient corresponding to the location and content of the inconvenience is indicated. The information shown may be acquired. For example, information for specifying the location of the physically handicapped or the content of the handicapped motion and the information indicating the content of the necessary assistance are stored in advance in a storage medium (not shown). In this manner, the output unit 22 indicates information on the assistance necessary for the patient corresponding to the information specifying the inconvenient location and the inconvenient content of the patient included in the patient-related information from the information managed. Just get it.

  The output unit 22 responds to the patient identification information from the patient related information corresponding to the patient identification information determined to match the condition when the condition determined to match is a condition indicating that the condition is lost in the hospital. Acquire and output information on the destination to be moved. For example, the output unit 22 reads and outputs information indicating the next movement destination of the patient among the information regarding the position included in the patient related information corresponding to the patient identification information determined to match the condition. The information indicating the destination is, for example, the above-described location identification information or reception area identification information.

  Furthermore, when the condition determined to match is a condition indicating that he / she is lost in the hospital, as described above, the route acquisition unit 21 indicates the position indicated by the information indicating the destination acquired by the output unit 22, The route with the position indicated by the patient position information corresponding to the patient identification information determined to match the condition acquired by the patient position information acquisition unit 16 is acquired, and the output unit 22 handles the route acquired by the route acquisition unit 21. You may make it output further as assistance information. The output unit 22 may output the route in any way. For example, the area identification information of the main area through which the route passes, the location identification information corresponding to the area identification information, and the like may be arranged and output in the order of passage. Further, an image or the like in which a line indicating a route or the like is arranged on the sketch may be output. In addition, since the process etc. which display a path | route on a map etc. are well-known techniques, description is abbreviate | omitted here. The output of such a route may be, for example, printing. For example, an appropriate route can be shown to the patient by giving a sketch showing the printed route to the patient. Alternatively, a guide light may be embedded in the corridor so that the light along the route acquired by the route acquisition unit 21 is emitted.

  Further, when the condition determined to match is a condition indicating that a complaint has been made in the past, the output unit 22 determines from the patient related information corresponding to the patient identification information determined to match the condition, Information indicating the contents of past complaints corresponding to the patient identification information or the results of correspondence to past complaints is acquired and output. For example, from the patient-related information corresponding to the patient identification information determined to meet the conditions, information indicating past complaint contents, past complaint correspondence contents, or past complaint response results is acquired and output. To do. By looking at such output, hospital staff can explain to the patient that past complaints have been dealt with, and pay attention to the patient so that similar complaints do not occur again. it can.

  As described above, the output unit 22 outputs information indicating the presence of the patient indicated by the patient identification information corresponding to the patient position information to the position corresponding to the position indicated by the patient position information of the sketch or the region image. In some cases, the reception support information may be output in association with the position indicated by the patient position information. The output in association here is the same as that in which the information indicating the presence of the patient as described above is output in association with the patient identification information and conditions.

  Further, the output unit 22 counts the number of patients that match the condition or the number of patients that do not match the condition for each condition determined by the patient condition determination unit 13, or information that statistically processes the count result. Etc. may be output. For example, after outputting the total result for each condition, when the total result for one condition is designated by a hospital staff, it corresponds to the patient position information of the patient indicated by the patient identification information that matches the condition. Only the information may be output to a sketch or the like.

  The output unit 22 may be considered as including or not including an output device such as a display or a speaker. The output unit 22 can be implemented by output device driver software, or output device driver software and an output device.

  The patient communication device 5 is a communication device that can be carried by a patient. The patient communication device 5 is, for example, an RFID tag, a portable information terminal, a mobile phone, a smartphone, or the like. In the case of an RFID tag, the patient communication device 5 may be attached to, for example, an armband or a name tag.

  The patient identification information storage unit 51 stores patient identification information of a patient carrying the patient communication device 5.

  The patient identification information transmission unit 52 reads and transmits the patient identification information stored in the patient identification information storage unit 51.

  The patient identification information transmission unit 52 is usually realized by a wireless or wired communication means, but may be realized by a broadcasting means. The patient identification information transmission unit 52 may or may not include a communication device.

  The patient communication device 5 includes a receiving unit (not shown) that receives an instruction and the like for transmitting information stored in the patient identification information storage unit 51 transmitted by the receiving device 151 and the like. Also good. And patient identification information transmission part 52 may transmit patient identification information according to this directions.

  The patient communication device 5 may be a portable GPS (Global Positioning System) receiver or the like. For example, by using a technology called so-called indoor GPS, it is possible to acquire patient position information even in a hospital building. As a technique called indoor GPS, for example, a technique called IMES (Indoor MEssaging System) is known. In the case of IMES, by installing a plurality of IMES transmitters in a hospital, the patient communication device 5 that is a GPS receiver can acquire information on the current position. For IMES, please refer to the following non-patent literature: “Non-patent literature:“ Quasi-Zenith Satellite System and Ground Complementary System IMES ”[online], [Search on December 9, 2011], Internet <http http://www.meti.go.jp/policy/it_policy/GIS/080404/1jaxa0404.pdf> ".

  Next, operation | movement of the patient reception assistance apparatus 1 of the patient reception assistance system 100 is demonstrated using the flowchart of FIG. Here, the patient position information is identification information of an area where the patient is present, and each receiving device 151 provided in the hospital is identification information of an area where the patient identification information can be received. A case where identification information is acquired as patient position information will be described as an example. Here, a case where the region image acquired by the image acquisition unit 18 is a still image will be described as an example.

  (Step S101) The patient position information acquisition unit 16 determines whether it is time to acquire patient position information. For example, the patient position information acquisition unit 16 determines whether it is immediately after power-on, or whether a predetermined time has elapsed since the previous patient position information was acquired, and this condition is satisfied. It is determined that it is time to acquire patient position information. If it is time to acquire, the process proceeds to step S102, and if not, the process proceeds to step S104.

  (Step S102) The patient position information acquisition unit 16 substitutes 1 for the counter m.

  (Step S <b> 103) The patient position information acquisition unit 16 determines whether there is an m-th receiving device 151. If there is a receiving device, the process proceeds to step S104. If not, the process returns to step S101.

  (Step S104) The patient position information acquisition unit 16 transmits one or more patient communication devices 5 acquired by the patient identification information reception unit 15 via the mth reception device 151 installed in the hospital. One or more pieces of patient identification information and patient position information which is reception area identification information associated with the m-th receiving device 151 are acquired.

  (Step S105) The patient position information acquisition unit 16 accumulates a set of each patient identification information acquired in step S104 and patient position information in a storage medium (not shown) or the like. If patient position information associated with the same patient identification information has already been accumulated, the patient position information is updated with new patient position information. For example, it is overwritten with new patient position information. In addition, you may accumulate | store further the information on the time which acquired patient position information, the information which shows acquisition order, etc. matched with the group of patient identification information and patient position information.

  (Step S106) The patient position information acquisition unit 16 increments the value of the counter m by 1. Then, the process returns to step S101.

  (Step S <b> 107) The patient condition determination unit 13 determines whether or not it is time to provide support for a patient in the hospital. The patient condition determination unit 13 determines, for example, whether or not immediately after the power is turned on or whether or not a predetermined time has elapsed since the previous patient position information was acquired. It is determined that it is time to acquire patient position information. Alternatively, it may be determined that it is time to perform the support when an instruction to perform the support is received from a hospital staff. If it is time to provide support, the process proceeds to step S108; otherwise, the process proceeds to step S113.

  (Step S108) The patient condition determination unit 13 increments the value of the counter n by 1.

  (Step S109) The patient condition determination unit 13 determines whether there is n-th patient identification information that has undergone medical care acceptance processing. For example, at the time when the reception process for medical treatment of one patient is completed, for example, a hospital staff has received the patient-related information corresponding to the patient identification information of this one patient via the patient information reception unit 12 or the like. Input information indicating that there is. Then, the patient condition determination unit 13 has completed the medical reception process on the nth patient identification information of the patient identification information corresponding to the patient related information for which the information indicating that the reception has been received is input. It detects as nth patient identification information. The information indicating that it has been received may be information such as a flag indicating that it has been received, or may be information on the time input in the item indicating the reception time. When only the patient information of the accepted patient is accumulated in the patient information storage unit 11, the patient condition determination unit 13 stores the nth patient information (or patient identification information) in the patient information storage unit 11. You may make it judge whether it exists. If there is n-th patient identification information, the process proceeds to step S110, and if not, the process proceeds to step S112.

  (Step S110) The patient reception support system 100 performs a process using a condition for the nth patient information. Details of processing using conditions will be described later.

  (Step S111) The patient condition determination unit 13 increments the value of the counter n by 1. Then, the process returns to step S109.

  (Step S112) The output unit 22 outputs the response support information obtained by the process of step S211. For example, the position corresponding to the position indicated by the patient position information determined to meet the condition in step S110 on the sketch in the hospital or the area image within the hospital corresponds to the patient identification information determined to match the condition. Output response support information. Moreover, you may output the information which showed the path | route from the position which patient position information shows to the position which the information which shows a patient's movement destination shows on the sketch in a hospital. The information output immediately before is updated with, for example, new output information. Then, the process returns to step S101.

  (Step S113) The patient information receiving unit 12 determines whether or not patient information (for example, a set of patient identification information and patient related information) has been received. If accepted, the process proceeds to step S114. If not accepted, the process proceeds to step S115.

  (Step S114) The patient information receiving unit 12 accumulates the patient information received in Step S113 in the patient information storage unit 11. The accumulation here is, for example, updating.

  (Step S115) The image acquisition unit 18 determines whether it is time to acquire a region image. For example, the image acquisition unit 18 determines whether or not immediately after the power is turned on, or whether or not a predetermined time has elapsed since acquiring the previous patient position information. It is determined that it is time to acquire patient position information. If it is time to acquire, the process proceeds to step S116. If it is not time to acquire, the process returns to step S101.

  (Step S116) The image acquisition unit 18 acquires one or more area images and imaging area identification information from one or more cameras installed in the hospital.

  (Step S117) The image acquisition unit 18 accumulates the acquired region image and shooting region identification information in a storage medium or the like (not shown). In addition, when the area | region image matched with the same imaging | photography area | region identification information is already accumulate | stored, the existing area | region image is updated (for example, additional recording) with the newly acquired area | region image, for example. Then, the process returns to step S101.

  In the flowchart of FIG. 1, the process ends when the power is turned off or the process ends.

  Next, the details of the processing operation using the conditions performed on the nth patient information of the patient reception support apparatus 1 of the patient reception support system 100 will be described with reference to the flowchart of FIG. This operation shows details of the processing in step 110 in FIG. Here, the case where the patient position information acquisition unit 16 acquires the reception area identification information of the reception area in the hospital as the patient position information will be described as an example.

  (Step S201) The patient condition determination unit 13 determines whether the next destination of the nth patient is a waiting room using the patient related information of the nth patient information.

  For example, the n-th patient related information is information (for example, location identification information) indicating a place where examination or medical examination is performed, and indicates that the examination or medical examination has been started or has ended. When information indicating a location that is not associated with any of the information is stored, it is determined that a waiting room corresponding to the location where the examination or medical examination is performed exists as the next destination of the patient.

  Further, for example, information indicating the next destination included in the patient-related information (for example, identification information of the destination) is a character string indicating that the room is a waiting room (for example, a character string “waiting room” or a waiting room). If it is included, it is determined that the destination is a waiting room, and if it is not included, it is determined that it is not a waiting room. Alternatively, it is determined whether or not the information indicating the next destination included in the patient-related information matches one or more information indicating one or more waiting rooms in the hospital prepared in advance. The next destination may be determined to be a waiting room. The next destination is, for example, information included in the patient-related information in association with the identification information of the destination of the patient, the order of movement, and the information indicating whether or not the patient has moved to the next destination. This is the destination indicated by the identification information of the destination associated with the earliest order of movement among the identification information of the destination not associated with the information indicating the movement to the next destination. The destination identification information associated with the information indicating the movement to the next destination is, for example, a flag indicating that the medical treatment or other purpose in the area indicated by the destination identification information is completed. Corresponds to information, destination identification information associated with information such as a flag indicating movement from the area indicated by the destination identification information to the next destination, time when moved to the next destination, etc. Identification information of the destination to be moved. Alternatively, the next movement destination is, for example, information indicating the identification information of the movement destination of the patient included in the patient-related information, the movement order, and information indicating whether or not the movement destination is moved to the next movement destination. The destination information indicated by the destination destination identification information that has the earliest associated movement order among the destination destination identification information that is not associated with the information indicating that the destination has been moved to the destination. If the destination is a waiting room, the process proceeds to step S202. If the destination is not a waiting room, the process proceeds to step S206.

  (Step S202) The patient condition determination unit 13 acquires information indicating the destination waiting room from the patient related information of the nth patient information. The information indicating the waiting room is, for example, waiting room identification information. For example, as described above, in the patient-related information of the n-th patient information, the location identification information of the place where medical examination such as examination or medical examination is performed, and information indicating that the examination or medical examination is started or It is determined whether or not location identification information that is not associated with any of the information indicating completion is stored, and if stored, the waiting room corresponding to the location indicated by the location identification information is moved by the patient. The location identification information of this waiting room is acquired by determining that it is the destination. The location identification information of the waiting room corresponding to the location identification information of the place where the medical treatment is performed corresponds to the location identification information of the location where the medical treatment is performed and stored in advance in a storage medium (not shown). What is necessary is just to acquire using the information etc. which match | combine with the location identification information of the waiting room to perform. In addition, in the patient-related information of the n-th patient information, when information for designating one waiting room (for example, location identification information of the waiting room) is stored as the next destination, the patient condition determination unit 13 The location identification information of this waiting room may be acquired.

  (Step S203) The patient condition determination unit 13 acquires the latest patient position information corresponding to patient identification information (hereinafter referred to as nth patient identification information) included in the nth patient information. For example, the latest patient position information corresponding to the nth patient identification information is acquired from the patient position information accumulated in step S105 of the flowchart shown in FIG. The patient position information acquisition unit 16 and the like may acquire patient position information when the patient condition determination unit 13 acquires the latest patient position information corresponding to the nth patient identification information. .

  (Step S <b> 204) The patient condition determination unit 13 acquires a condition indicating that the waiting room is wrong from the condition storage unit 14. Then, whether the patient indicated by the nth patient identification information matches the condition indicating that the waiting room is wrong, information indicating the waiting room acquired in step S202, and patient position information acquired in step S203, Judge using For example, the patient condition determination unit 13 determines the waiting room acquired in step S202 from the information having the location identification information of the location in the hospital stored in advance in a storage medium (not shown) and the reception area identification information. One or more receiving area identification information corresponding to the indicated information is acquired, and the patient position information corresponding to the nth patient identification information acquired in step S203 in any of the areas indicated by the acquired one or more receiving area identification information It is determined whether or not there is reception area identification information that coincides with. If it exists, it is determined that the condition is not met and the process proceeds to step S206. If it does not exist, it is determined that the condition is met and the process proceeds to step S205.

  (Step S205) The output unit 22 stores the information indicating the next moving destination waiting room acquired by the patient condition determination unit 13 in Step S202 in association with the nth patient identification information as reception support information, which is not illustrated. Accumulate on media. The output unit 22 also stores the patient position information corresponding to the nth patient identification information acquired by the patient condition determination unit 13 in step S203 in association with the nth patient identification information in a storage medium (not shown) or the like. To do.

  (Step S206) The patient condition determination unit 13 acquires the next scheduled time corresponding to the nth patient identification information. For example, completion of scheduled time (specifically, scheduled start time, etc.) stored in association with scheduled information (eg, medical identification information) in patient related information included in the nth patient information The time of the schedule which shows the earliest time matched with the information of the schedule which has not been performed is acquired.

  (Step S207) The patient condition determination unit 13 acquires the current time from a clock (not shown) or the like.

  (Step S <b> 208) The patient condition determination unit 13 acquires a condition indicating that the patient has been waiting for a long time from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information matches a condition indicating that the patient has been waiting for a long time. For example, the patient condition determination unit 13 determines whether or not the current time acquired in step S207 is a time that is equal to or longer than a predetermined time than the next scheduled time of the patient acquired in step S206. . For example, it is determined whether or not a value obtained by subtracting the next scheduled time of the patient acquired in step S206 from the current time acquired in step S207 is equal to or longer than a predetermined time. The time designated in advance is stored in advance in a storage medium (not shown), for example. If the time specified in advance has elapsed, it is determined that the condition is met, and the process proceeds to step S209. If the time specified in advance has not elapsed, it is determined that the condition is not met, and step S210 is performed. Proceed to

  (Step S209) The output unit 22 acquires information indicating the current situation from the patient information stored in the patient information storage unit 11, associates it with the nth patient identification information, and stores it in a storage medium (not shown). accumulate. For example, the output unit 22 acquires information indicating the current situation corresponding to information indicating the next schedule corresponding to the nth patient identification information. For example, the output unit 22 is a patient whose order is earlier than the patient indicated by the nth patient identification information among the patients (patient related information) having the same schedule as the schedule indicated by the information indicating the next schedule. The number (the number of patient-related information), information indicating the reason for waiting for a long time, and the like are acquired as information indicating the current situation. And the acquired information is matched with nth patient identification information as response support information, and it accumulate | stores in the storage medium etc. which are not shown in figure.

  (Step S210) The patient condition determination unit 13 acquires the scheduled visit date of the patient from the patient related information corresponding to the nth patient identification information.

  (Step S211) The patient condition determination unit 13 acquires information on the current date. If the current date has already been acquired, the date acquisition may be omitted.

  (Step S212) The patient condition determination unit 13 acquires a condition indicating that the patient has anxiety about the diagnosis content from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information satisfies a condition indicating that the patient has anxiety about the diagnosis content. For example, the patient condition determination unit 13 determines whether or not the current date acquired in step S211 is a date before the scheduled visit date acquired in step S210. If the date is not the previous date, it is determined that the condition is not met. If the condition is met, the process proceeds to step S213, and if not, the process proceeds to step S214.

  (Step S213) The output unit 22 uses the reception information to acquire reception support information corresponding to a condition indicating that there is anxiety about the diagnosis content. The acquired response support information is stored in a storage medium (not shown) in association with the nth patient identification information.

  (Step S214) The patient condition determination unit 13 acquires the location identification information of the movement destination of the patient. For example, the patient condition determination unit 13 acquires location identification information included in the patient related information of the nth patient information. At this time, if information indicating that medical examination such as examination or medical examination at the place corresponding to the place identification information is stored, the place identification information may not be acquired. In addition, for example, the patient condition determination unit 13 acquires the location identification information of the next movement destination of the patient from the patient related information of the nth patient information as in step S202.

  (Step S <b> 215) The patient condition determination unit 13 acquires a condition indicating that he / she is lost in the hospital from the condition storage unit 14. Then, whether or not the patient indicated by the nth patient identification information matches the condition indicating that the patient is lost in the hospital indicates the destination of the patient indicated by the nth patient identification information acquired in step S214. The determination is made using the information and the patient position information acquired in step S203. This determination process itself is, for example, a determination process for determining whether or not the position indicated by the patient position information exists in the reception area included in the location indicated by the information indicating the destination, similar to the determination process in step S204. Yes, if it exists, it is determined that the condition is not met, and if it does not exist, it is determined that the condition is met. If it is determined that the condition is not met, the process proceeds to step S218. If it is determined that the condition is met, the process proceeds to step S216.

  (Step S216) The path acquisition unit 21 uses the path information stored in the path information storage unit 20 from the patient position information acquired in step S202 to the destination indicated by the destination information acquired in step S214. Search for the route. The searched route information is stored as response support information in association with the nth patient identification information in a storage medium (not shown).

  (Step S217) The output unit 22 uses the route information acquired by the route acquisition unit 21 in step S216 and the destination information acquired by the patient condition determination unit 13 in step S214 as response support information. The information is stored in a storage medium (not shown) in association with the patient identification information.

  (Step S <b> 218) The patient condition determination unit 13 acquires a condition indicating that the questionnaire is not filled from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information has not been filled in the questionnaire. Specifically, it is determined whether or not the patient-related information included in the nth patient information includes information indicating that the questionnaire is not filled in. If it is included, the condition is met. If it is not included, it is determined that the condition is not met. If the condition is met, the process proceeds to step S219. If the condition is not met, the process proceeds to step S220.

  (Step S219) The output unit 22 acquires the response support information corresponding to the unfilled questionnaire from the response information, and stores it in a storage medium (not shown) in association with the nth patient identification information.

  (Step S <b> 220) The patient condition determination unit 13 acquires a condition indicating unpaid medical expenses from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information is not paid for medical treatment. Specifically, it is determined whether or not the patient-related information included in the nth patient information includes information indicating that the medical fee has not been entered. If it is not included, it is determined that the condition is not met. If the condition is met, the process proceeds to step S221. If the condition is not met, the process proceeds to step S222.

  (Step S221) The output unit 22 acquires the response support information corresponding to the non-payment of medical expenses from the response information, and stores it in a storage medium (not shown) in association with the nth patient identification information.

  (Step S <b> 222) The patient condition determination unit 13 acquires a condition indicating insurance policy non-presentation from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information is not presenting an insurance card. Specifically, it is determined whether or not the patient-related information included in the nth patient information includes information indicating that the insurance card is not presented. If it is not included, it is determined that the condition is not met. If the condition is met, the process proceeds to step S223, and if not, the process proceeds to step S224.

  (Step S223) The output unit 22 acquires response support information corresponding to insurance card non-presentation from the response information, and stores it in a storage medium (not shown) in association with the nth patient identification information.

  (Step S224) The patient condition determination unit 13 acquires a condition indicating that a complaint has been made in the past from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information satisfies a condition indicating that a complaint has been made in the past. Specifically, it is determined whether or not the patient-related information included in the nth patient information includes information indicating the presence or absence of past complaints, the contents of complaints, and the results of responses to complaints. If it is not included, it is determined that the condition is not satisfied. If the condition is met, the process proceeds to step S225, and if not, the process proceeds to step S226.

  (Step S225) The output unit 22 receives information indicating past complaints, past complaints, or past complaints from patient-related information included in the nth patient information. Acquired as support information and stored in a storage medium (not shown) in association with the nth patient identification information.

  (Step S226) The patient condition determination unit 13 acquires a condition indicating that assistance is necessary from the condition storage unit 14. Then, it is determined whether or not the patient indicated by the nth patient identification information matches a condition indicating that assistance is required. Specifically, it is determined whether or not the patient-related information included in the nth patient information includes information indicating that assistance is necessary. If included, it is determined that the condition is met. If it is not included, it is determined that the condition is not met. If the condition is met, the process proceeds to step S227. If the condition is not met, the process proceeds to step S228.

  (Step S227) The output unit 22 acquires, as response support information, the response indicating the necessary assistance content from the patient related information included in the nth patient information, and associates it with the nth patient identification information. Is stored in a storage medium (not shown). Then, the process returns to the upper process.

  In the flowchart of FIG. 2, the process is terminated by powering off or a process termination interrupt.

  Hereinafter, a specific operation of the patient reception support system 100 according to the present embodiment will be described with an example.

  FIG. 4 is a conceptual diagram of the patient reception support apparatus 1 of the patient reception support system 100. It is assumed that the patient reception support apparatus 1 is connected to a plurality of receiving devices 151 installed in a hospital via a wireless network. Here, as an example, the plurality of receiving devices 151 are assumed to be RFID tag readers / writers, respectively. FIG. 4 schematically shows one waiting room in the hospital. The plurality of receiving devices 151 are installed on the ceiling or the like in the hospital in FIG. The patient reception support apparatus 1 is connected to one or more cameras 181 installed on the top of a hospital or the like via a wireless network. The camera 181 is a camera for taking a region image. However, other imaging means other than the camera may be used.

  FIG. 5 is a diagram (FIG. 5A) showing a name tag provided with the patient communication device 5 for explaining an example of the patient communication device 5 of the patient reception support system 100, and this name tag as a patient's clothes. It is a figure (Drawing 5 (b)) which shows the state where it attached. Here, as an example, the patient communication device 5 is an RFID tag storing patient identification information of the patient, and the patient communication device 5 is provided in a name tag 50 attached to the clothes by the patient. Shall be explained.

  FIG. 6 is a diagram showing a sketch diagram indicated by the sketch symbol information that constitutes the sketch symbol information stored in the sketch symbol storage unit 17. This sketch symbol information is one piece of image information, and here, it is assumed that the sketch symbols of all parts in the hospital are shown in one sketch symbol indicated by the sketch symbol information. In the sketch pattern information, for example, a character string indicating the name of a hospital clinic, reception, waiting room, or the like is arranged.

  FIG. 7 is an area in which the receiving positions of a plurality of receiving devices 151 installed in the hospital and the patient identification information transmitted from the patient communication device 5 of each receiving device 151 can be received. For convenience of explanation, the position of the receiving device 151, the receiving area, and the like are shown on the sketch symbol information shown in FIG. In the figure, black squares indicate positions where the receiving devices 151 are arranged. In addition, a region separated by a dotted line or a solid line in which one reception device 151 is arranged is a reception region corresponding to one reception device 151. The character string in each reception area indicates reception area identification information corresponding to each reception area. Here, each receiving device 151 sends the patient identification information detected in each reception area corresponding to each reception device and the reception area identification information corresponding to each reception area to the patient reception support apparatus 1. It shall be transmitted to. In FIG. 7, white circles indicate the setting positions of the camera 181 that captures a region image.

  FIG. 8 is a diagram showing the sketch area management information constituting the sketch information stored in the sketch storage unit 17. The sketch area management information includes items of “reception area ID” and “scheme area definition information”. “Reception area ID” is reception area identification information of a reception area corresponding to a plurality of reception devices 151 installed in the hospital, and is the same as the reception area identification information shown in FIG. The “scheme map area definition information” is information that defines an area corresponding to the reception area in the sketch diagram indicated by the sketch pattern information as shown in FIG. 6. Here, the area corresponding to the reception area in the sketch map is rectangular. Therefore, the coordinates of the four corners of the area corresponding to the reception area in the sketch pattern information are used as the sketch area definition information. Here, x011, y011 and the like indicate one x-coordinate value and y-coordinate value in the sketch symbol information. The same applies to the following.

  FIG. 9 is a diagram showing the location area management information stored in the sketch drawing storage unit 17. The location area management information is information for managing the correspondence between location identification information, which is location identification information in a hospital, and a reception area included in the location indicated by each location identification information. The location area management information includes an item “location ID” and an item “reception area ID”. “Location ID” is identification information of a location in the hospital. The “location ID” is preferably information that allows the hospital staff to easily grasp the location indicated by the “location ID”, for example, the name or common name of the location in the hospital. The “reception area ID” corresponds to the “reception area ID” in FIG. This indicates that the reception area indicated by the “reception area ID” associated with the “location ID” is included in the place (area) indicated by the “location ID”. The location area management information may be stored in a storage medium (not shown).

  FIG. 10 is a diagram showing the location indicated by the location identification information included in the location area management information shown in FIG. 9 on the sketch diagram of FIG. 6 together with the location identification information. In the figure, the area delimited by a dotted line or a solid line is a place indicated by each place identification information. In this figure, the location corresponding to each location identification information is the reception region identification information of the reception region included in the location indicated by each location identification information shown in FIG. 9, and each reception region identification information as shown in FIG. It is shown using the information which defines the receiving area which shows.

  FIG. 11 is a diagram showing node management information constituting the path information stored in the path information storage unit 20. The node management information has items of “node ID”, “coordinates”, and “corresponding location ID”. “Node ID” is node identification information. “Coordinates” are the coordinates of the node. Here, it is assumed that the coordinates are the coordinates of the node in the sketch symbol information. However, it may be the coordinates of a node in an actual hospital. “Corresponding location ID” is location identification information of a location including a node. Here, a case where only one node exists in each location indicated by each “location ID” shown in FIG. 9 will be described as an example.

  FIG. 12 is a diagram showing link management information constituting the passage information stored in the passage information storage unit 20. The link management information has items of “link ID”, “corresponding node ID”, and “cost”. “Link ID” is link identification information. The “corresponding node ID” is the “node ID” of the node at both ends of the link. “Cost” is the cost of the node, and here, as an example, it is assumed that the larger the value of cost, the longer it takes to move the path corresponding to the link.

  FIG. 13 is a diagram showing the nodes and links as shown in FIGS. 11 and 12 on the sketch symbol information as shown in FIG.

  FIG. 14 shows shooting area management information for managing the area image acquired by the image acquisition unit 18, the receiving area shot in the area image, and information defining the area corresponding to each receiving area in the area image. is there. The imaging area management information includes “imaging area ID”, “reception area ID”, and “reception area corresponding area definition information”. The “imaging area ID” is identification information of an area in the hospital that is captured by a camera or the like. The “shooting area ID” may be considered as identification information for identifying area images taken at different places. Further, it may be considered as identification information of a photographing apparatus such as a camera that has photographed the region image. “Reception area ID” is reception area identification information of one or more reception areas captured in one area image. “Reception area corresponding area definition information” is information that defines the area occupied by each reception area captured in the area image in the area image. For example, the outline of the area corresponding to each reception area in the area image Is information that defines The “reception area corresponding area definition information” here is a plurality of coordinate groups that define an outline. Here, as an example, since the area image is captured by a camera having a fixed angle of view, the reception area captured in the area image obtained by capturing the one area and the “reception area corresponding area definition corresponding to the reception area” It is assumed that “information” is always constant.

  FIG. 15 shows a region image corresponding to the photographing region ID “P1001” and a reception region photographed in this region image (that is, reception whose “reception region ID” is “A17”, “A18”, “A19”). FIG. 6 is a schematic diagram showing a region indicated by “reception region corresponding region definition information” corresponding to (region) by a dotted line. Areas A17 to A19 indicate areas indicated by “reception area corresponding area definition information” corresponding to reception areas whose “reception area ID” is “A17”, “A18”, and “A19”, respectively.

  FIG. 16 is a diagram showing the basic patient information constituting the patient information stored in the patient information storage unit 11. The basic patient information includes information such as “patient ID”, “name”, “necessity of assistance”, and “address”. “Patient ID” is patient identification information. “Name” is the name of the patient. “Necessity of assistance” is information indicating the contents of assistance necessary for the patient. When there is no value (in the case of null), it indicates that assistance is unnecessary. “Address” is a patient's address or the like. In addition, information other than patient ID in patient basic information is corresponded to the patient relevant information mentioned above. The information included in the patient basic information is, for example, information input by a hospital staff or the like when the patient has received a medical treatment for treatment at the hospital via the patient information receiving unit 12.

  FIG. 17 is a diagram showing patient medical information that constitutes patient information stored in the patient information storage unit 11. Patient medical information includes “patient ID”, “visit date”, “visit time”, “examination department 1”, “examination department 2”, “examination department 3”, “examination start (planned)”, “examination start ( Results) ”,“ end of examination (plan) ”,“ end of examination (result) ”,“ diagnosis department ”,“ start of diagnosis (plan) ”,“ start of diagnosis (result) ”,“ end of examination (plan) ”,“ It has items such as “End of Examination (Results)”, “Next Scheduled Date”, “Submission of Questionnaire”, “Diagnosis Fee”, “Insurance Card”, and “Grievance”. “Patient ID” is patient identification information, and this patient identification information corresponds to the patient identification information stored in the patient identification information storage unit 51 of the patient communication device 5. “Visit date” is the patient's visit date. “Visit time” is the patient's visit time. “Examination department 1”, “Examination department 2”, and “Examination department 3” are information indicating the examination department that the patient receives. Here, the examination managed by the location area management information shown in FIG. 9 is received. It is assumed that the location identification information of the location. If no inspection is required, these values are assumed to be null here. “Inspection start (planned)” and “inspection start (actual)” are the scheduled start time of the entire inspection indicated by “Inspection department 1”, “Inspection department 2”, and “Inspection department 3”, and the actual inspection start time. is there. “Examination end (scheduled)” and “inspection end (actual)” are the scheduled end time and the actual end time of the entire inspection. The “diagnosis department” is information indicating a department where the patient is examined, and here, it is location identification information of the place where the diagnosis is managed by the location area management information shown in FIG. “Diagnosis start (planned)” and “Diagnosis start (actual)” are the scheduled start time and actual start time of the diagnosis at the location indicated by the “diagnosis department”. “Examination end (plan)” and “examination end (actual result)” are the scheduled end time and the actual end time of the above-described diagnosis. The “next scheduled date and time” is the scheduled date and time when the patient visits the next time, and corresponds to date and time information related to the patient's schedule. “Interview form submission” is information indicating whether or not an interview form has been submitted. The value is null when the interview form has been submitted, and the value is “not yet” when it has not been submitted. The “medical fee” is information indicating whether or not the medical fee is unpaid. The value is “unpaid” when the medical fee is not paid, and the value is null when the medical fee is not paid. The “insurance card” is information indicating whether or not the insurance card is not presented. The value is “not presented” if not presented, and the value is null if not presented. “Complaint” is information indicating the content of the complaint. If there is a complaint at the time of medical treatment, the content of the complaint is input as text, and if there is no complaint, the value is null. Information other than the patient ID in the patient medical information corresponds to the above-described patient related information. The information included in the basic patient information is, for example, information input by a hospital staff or the like when each patient receives a medical treatment at the hospital via the patient information receiving unit 12, each examination room, or examination. This information is input at the start or end of medical treatment by a doctor or hospital staff in the room. Of the patient medical information associated with one “patient ID”, the patient medical information whose “visit date” is other than the current date may be considered as history information regarding past medical examinations.

  FIG. 18 is a diagram illustrating an example of the condition management information stored in the condition storage unit 14. The condition management information is information for managing conditions used by the patient condition determination unit 13 for determination. The condition management information has items of “condition identification information” and “judgment condition”. The “condition identification information” is condition identification information stored in the condition storage unit 14. “Judgment conditions” are conditions used for judgment. For example, the patient condition determination unit 13 appropriately reads the “determination condition” of each record (row) of the condition management information, and determines whether or not the condition indicated by the “determination condition” is satisfied.

  FIG. 19 is a diagram showing the reception information stored in the condition storage unit 14. The reception information includes items of “condition identification information” and “response support information”. The “condition identification information” is condition identification information stored in the condition storage unit 14. “Service support information” is service support information corresponding to each condition, and here, it is assumed to be text information. However, the response information may be stored in a storage medium or the like (not shown).

  FIG. 20 is waiting room management information indicating a correspondence relationship between a place where a specific medical treatment such as an examination room or an examination room is performed and a waiting room corresponding to the place. The waiting room management table has items of “medical place ID” and “waiting room ID”. “Medical location ID” is location identification information of a location where a specific medical treatment is performed, and is one of the values of “location ID” shown in FIG. The “waiting room ID” is the place identification information of the waiting room used by the patient waiting for the medical care at the place where the medical care indicated by the corresponding “place ID” is performed, and is one of the values of the “place ID” shown in FIG. is there.

  The patient position information acquisition unit 16 determines that it is time to acquire patient position information every time a predetermined time has passed since the patient response support apparatus 1 is powered on. And the patient reception assistance apparatus 1 acquires the patient positional information on the patient in a hospital.

  The patient identification information receiving unit 15 instructs each reception device 151 installed in the hospital to acquire patient identification information from the patient communication device 5 in each reception area. In response to this instruction, each receiving device 151 requests the unspecified patient communication device 5 in the reception area to transmit the patient identification information stored in the patient communication device 5. Send information.

  Each of the patient communication devices 5 in each receiving area that has received the information requesting transmission of the patient identification information reads out the patient identification information stored in the patient identification information storage unit 51, and each patient communication device 5. Is transmitted to the receiving device 151 associated with the receiving area in which is located.

  When each receiving device 151 receives one or more pieces of patient identification information, each receiving device 151 reads the receiving area identification information stored in a storage medium (not shown) of each receiving device 151, and the received receiving area identification information The patient identification information is transmitted to the patient identification information receiving unit 15. The reception area identification information stored in the storage medium of each reception device 151 is reception area identification information of the reception area corresponding to each reception device 151. Specifically, the reception area identification information as shown in FIG. This is area identification information. For example, the patient identification transmitted from the receiving device 151 corresponding to the reception area whose reception area identification information is “A31”, that is, the patient communication device 5 in the reception area whose reception area identification information is “A31”. The receiving device 151 that receives the information stores this reception area identification information “A31” in a storage medium (not shown) or the like.

  The patient identification information receiving unit 15 receives one or more sets of patient identification information and reception area identification information transmitted from each receiving device 151. The patient position information acquisition unit 16 acquires the reception area identification information received by the patient identification information reception unit 15 as patient position information, and the patient who has paired with the acquired patient position information and the patient position information. The identification information is stored in a storage medium (not shown). Here, if a set of previously acquired patient position information and patient identification information has been accumulated, this previous set may be overwritten with a newly acquired set of patient position information and patient identification information. It is also possible to delete a previous set and accumulate a new set. Further, the previous group may be left as history information of the patient position information.

  FIG. 21 shows patient position information management information for managing patient position information acquired by the patient position information acquisition unit 16. The patient position information management table has items of “patient ID” and “patient position information”. “Patient ID” is patient identification information. “Patient position information” is patient position information, and here is reception area identification information in which patient identification information is received.

  The patient location information acquisition unit 16 acquires the location identification information corresponding to the reception region identification information received by the patient identification information reception unit 15 from the location region management information shown in FIG. May be stored as patient position information in association with the patient identification information paired with the reception area identification information.

  The patient information receiving unit 12 receives patient information input by hospital staff via a keyboard or the like, and accumulates it in the patient information storage unit 11. For example, when receiving input of information for updating patient information, the patient information receiving unit 12 updates a part of the patient information with the received information. The patient information received and accumulated by the patient information receiving unit 12 is patient information such as the basic patient information in FIG. 16 and the patient medical information shown in FIG. For example, when there is an application for accepting a new outpatient, a staff member who has accepted the receptionist of the hospital adds this new patient record (column shown in FIG. 16) to the patient basic information shown in FIG. To do. Further, in the patient medical care information shown in FIG. 17, this new patient record (column shown in FIG. 17) is added.

  The image acquisition unit 18 determines that it is time to acquire a region image every time a predetermined time has passed since the patient handling support apparatus 1 is turned on. If it is determined that it is time to acquire a region image, a control signal or the like is transmitted to a plurality of cameras 181 in the hospital to cause each camera 181 in the hospital to capture a region image. Each camera 181 sends a captured area image and shooting area identification information associated with each camera 181 stored in advance in a storage medium (not shown) in each camera 181 to the image acquisition unit 18. Send. The image acquisition unit 18 receives a set of the area image and the shooting area identification information transmitted from each camera 181 and accumulates the set of the received area image and the shooting area identification information in a storage medium or the like (not shown). . If a set of previously acquired area image and imaging area identification information is stored, this previous set is a set of newly acquired area image and imaging area identification information. Patient position information and patient identification It may be overwritten with a set of information, or a new set may be accumulated after deleting the previous set. Further, the previous group may be left as the history information of the area image. Note that the region image here is a still image.

  The patient condition determination unit 13 determines that it is the timing to perform the support for the patient in the hospital every time a predetermined time has passed since the patient response support apparatus 1 is turned on. If it is determined that it is time to perform the support, the patient condition determination unit 13 first determines the patient information from the patient examination information shown in FIG. 17 as one of the patient information stored in the patient information storage unit 11 at the hospital. It is determined whether or not the first patient identification information is included in the patient identification information of the patient who has received this. Here, among the patient examination information records (columns) shown in FIG. 17, patients who have received the “patient ID” value included in the record whose “visit date” is today's date. The patient identification information. If today's date acquired by the patient condition determination unit 13 from a clock or the like (not shown) is “2010/11/9”, the patient condition determination unit 13 sets the “visit date” to “2010/11/9”. The “patient ID” value included in the record “” is determined as the patient identification information of the patient who has been accepted, and the first “patient ID” is included in such “patient ID”. Determine whether or not. The first order here may be in any order as long as there is no overlap. Here, for example, there are one or more records with a visit date of “2010/11/9”, such as a record with “patient ID” of “100001” and a visit date of “2010/11/9”. The patient condition determination unit 13 determines that there is first patient identification information. And patient condition judgment part 13 reads patient ID "100001" of this record to storage media, such as memory which is not illustrated, for example.

  Next, the patient condition determination unit 13 determines whether or not the destination of the patient indicated by the read patient ID “100001” is a waiting room. Here, the patient condition determination unit 13 records in the patient examination information shown in FIG. 17 where “patient ID” is “100001” and “visit date” is today, “2010/11/9” (column ) “Inspection start (actual result)” is determined to be null, and if it is null, it is determined that the destination is a waiting room, and “inspection department 1” to “inspection department 3” Get the value. Further, it is determined whether or not the “diagnosis start (actual)” value of the same record is null, and if it is null, it is determined that the destination is a waiting room, and the value of “diagnosis department” is acquired. If neither value is null, it is determined that the destination is not a waiting room, and determination processing using the following conditions is performed.

  Here, in the patient examination information shown in FIG. 17, the “patient ID” is “100001” and the “visit date” is “2010-11 / 9”, which is today, “inspection start (actual)” and Since all the values of “diagnosis start (actual result)” are null, the patient condition determination unit 13 determines that the moving destination is a waiting room, and “blood” that is the value of “examination department 1” of this record The “inspection room” and the “internal medicine second department” which are values of the “diagnosis department” are acquired. The acquired value is temporarily stored in a storage medium such as a memory.

  When it is determined that the destination is a waiting room, the patient condition determination unit 13 uses the values from “Examination Department 1” to “Examination Department 3” or the values of “Examination Department” acquired above. Information on the destination waiting room, here, location identification information on the destination waiting room is acquired. Specifically, in the waiting room management information shown in FIG. 20, the “medical location ID” is a value from “examination department 1” to “examination department 3” acquired by the patient condition determination unit 13, or “examination department”. A record (in this case, a row) that matches the value of is detected, and location identification information that is a value of “waiting room ID” included in the detected row is acquired. When a plurality of pieces of the same place identification information are acquired, so-called unique processing may be performed, and other place identification information may be deleted while leaving one of the same place identification information.

  Here, the “third waiting room” that is the “waiting room ID” corresponding to the medical place ID “blood test department” and the “first waiting room” that is the “waiting room ID” corresponding to the medical place ID “internal medicine second department”. The patient condition determination unit 13 acquires the above.

  Next, the patient condition determination unit 13 reads a condition indicating that the waiting room is wrong from the conditions stored in the condition storage unit 14 in association with the condition identification information. Specifically, the value of “judgment condition” associated with “condition identification information” “waiting room error” is read from the condition management information stored in the condition storage unit 14 shown in FIG. Then, it is determined whether or not the patient indicated by the patient ID “100001” satisfies this condition. Specifically, the patient condition determination unit 13 selects the “patient position” associated with the patient ID “100001” from the latest patient position information acquired by the patient position information acquisition unit 16 as illustrated in FIG. “A26” which is the value of “information” is acquired. And the patient condition judgment part 13 acquires the location identification information corresponding to this "A26" from the location management information shown in FIG. Here, the patient condition determination unit 13 acquires “second waiting room” as the location identification information corresponding to “A26”.

  Then, the patient condition determination unit 13 determines that the “second waiting room” which is the location identification information acquired using the patient position information is the “first waiting room” or the “second waiting room” which is the “waiting room ID” acquired above. It is determined whether or not a condition that does not match any of the above is met. If they do not match, there is a high possibility that the patient is in the correct waiting room, and if there is a match, there is a high possibility that the patient has mistaken the waiting room. Here, it is determined that they do not match. For this reason, the output unit 22 sets the “waiting room ID” “first waiting room” and the “third waiting room” of the destination waiting room acquired by the patient condition determination unit 13 to the patient whose patient ID is “100001”. Is acquired as location identification information indicating a waiting room to be moved to and stored as response support information in a storage medium (not shown).

  Next, the patient condition determination unit 13 acquires the next scheduled disclosure time for the patient whose “patient ID” is “100001”. For example, in the record in which “patient ID” is “100001” and “visit date” is “2010/11/9” in the patient medical care information shown in FIG. It is determined whether or not the value is null, and if it is null, the value of “inspection start (planned)” is acquired. However, if this value is null, no value is acquired. Similarly, it is determined whether the value of “new work start (actual)” is null, and if it is null, the value of “diagnosis start (planned)” is acquired. However, if this value is null, no value is acquired. Here, “8:40” which is “examination start (scheduled)” and “9:25” which is “diagnosis start (scheduled)” are acquired from the patient medical care information shown in FIG.

  Next, the patient condition determination unit 13 reads “conditions indicating waiting for a long time” from the conditions stored in the condition storage unit 14 in association with the condition identification information. Specifically, the value of “judgment condition” associated with “condition identification information” “waiting for a long time” is read from the condition management information stored in the condition storage unit 14 shown in FIG. And the value of the earlier “examination start (scheduled)” value and the “diagnosis start (scheduled)” value that is earlier (if only one of the values could be acquired) Subtract from the current time obtained from a clock or the like. For example, here, since the value of “inspection start (planned)” is earlier, the value of “inspection start (planned)” is changed from “9:12” that is the current time acquired from a clock or the like. A value “30 minutes” is obtained by subtracting a certain time “8:40”. Then, the patient condition determination unit 13 determines whether or not the acquired time has exceeded “30 minutes” that is a previously specified time associated with the acquired condition. Here, since it is determined that it has exceeded, the patient condition determination unit 13 determines that the patient corresponding to the patient ID “100001” matches the “condition indicating that the patient has been waiting for a long time”. When it is determined that the condition is not met, processing using the following condition is performed.

  And the output part 22 acquires the information which shows the present condition. For example, from the patient medical care information record shown in FIG. 17, the output unit 22 indicates that the value of “visit date” is today's date “2010/11/90” and the value of “examination start (actual result)”. null, the value of “examination start (scheduled)” is before “8:40” which is the time of “examination start (scheduled)” corresponding to the patient ID “100001”, and “examination department” The value of the place identification information included in “Examination Department 1” to “Examination Department 3” corresponding to the patient ID “100001” is the value “Blood Laboratory”. Detect records that contain, and count the number. This count value is the number of patients who are currently waiting in turn for the patient corresponding to the patient ID “100001”. In addition, when there are a plurality of values of location identification information included in “Examination Department 1” to “Examination Department 3”, a record including all of the plurality may be detected, or a record including one or more may be detected. good. For example, if the number of detected records is “3”, the value “3” indicating the current situation acquired by the output unit 22 and the patient ID “100001” are associated with each other and are not illustrated as reception support information. Accumulate in storage media.

  Next, the patient condition determination unit 13 is “2010/11/9” in which “patient ID” is “100001” in the patient medical care information shown in FIG. 17 and “visit date” is today. Get the value of the “next scheduled date” of the previous record. Here, the patient condition determination unit 13 is a record in which “patient ID” is “100001” in the patient medical care information shown in FIG. 17, and the “visit date” is one more than “2010/11/9”. The value “2010/11/15” of the “next scheduled date / time” of the record having the previous date “2010/9/1” is acquired as the next scheduled visit date determined at the previous medical examination. Moreover, the patient condition determination part 13 acquires today's date from the clock etc. which are not shown in figure.

  Then, the patient condition determination unit 13 reads “a condition indicating that he / she is anxious or dissatisfied with the medical treatment contents” from the conditions stored in the condition storage unit 14 in association with the condition identification information. Specifically, the value of “judgment condition” associated with “condition identification information” “diagnosis content anxiety” is read from the condition management information stored in the condition storage unit 14 shown in FIG. Then, the patient condition determination unit 13 determines whether or not the current date is earlier than the date indicated by the value of the “next scheduled date and time” acquired above. It is judged that it matches. Here, since it is the previous date, it is determined that the above condition is met. If it is not the previous date, it is determined that the condition is not met, and a determination is made using the next condition.

  Since it is determined that the condition is met, the output unit 22 determines that “the diagnosis information to the doctor in charge” is “response support information” associated with the condition identification information “diagnosis content anxiety” from the response information illustrated in FIG. 19. , And so on "is read out and associated with the patient ID" 100001 "and stored as response support information in a storage medium (not shown).

  Next, the patient condition determination unit 13 acquires the identification information of the destination location of the patient whose patient identification information is “100001”. Specifically, the patient condition determination unit 13 determines that the “patient ID” of the patient medical care information shown in FIG. 17 is “100001” and the “visit date” is “2010/11/9”. It is determined whether “inspection start (actual result)” is null, and if it is null, a value of “inspection start (planned)” is acquired. However, it is not acquired in the case of null. The same applies to the following. Further, it is determined whether or not “diagnosis start (actual result)” is null, and if it is null, the value of “diagnosis start (planned)” is acquired. And when the acquired value is only “examination start (planned)”, or when the acquired “examination start (planned)” value indicates a time earlier than the “diagnosis start (planned)” value, The values of “Inspection Department 1” to “Inspection Department 3” are acquired. In addition, when the acquired value is only “Diagnosis start (scheduled)” or when the “Diagnosis start (scheduled)” value indicates an earlier time than the value of “Examination start (scheduled)” Get the value of "family". In addition, when both “examination start (plan)” and “diagnosis start (plan)” cannot be acquired, a determination process using the following conditions is performed. Here, “8:40” which is “examination start (scheduled)” and “9:25” which is “diagnosis start (scheduled)” are acquired, and “examination start (scheduled)” is earlier Therefore, the patient condition determination unit 13 acquires “blood test room” that is a value of “examination department 1” to “examination department 3” as identification information of the destination location.

  Next, the patient condition determination unit 13 reads “a condition indicating that he / she is lost in the hospital” from the conditions stored in the condition storage unit 14 in association with the condition identification information. Specifically, from the condition management information stored in the condition storage unit 14 shown in FIG. 18, the value of “judgment condition” associated with “condition identification information” “being lost in the hospital” is obtained. read out. Then, the location identification information “No. 1” including the location indicated by the current patient location information of the patient corresponding to the patient ID “100001” acquired at the time of the determination about the “condition indicating that the waiting room is wrong” is performed. It is determined whether or not the “second waiting room” and the location identification information “blood test room” of the movement destination of the patient acquired above match, and the patient condition determination unit 13 sets the patient ID “100001” to match. It is determined that the corresponding patient matches the “condition indicating that he / she is lost in the hospital”.

  Therefore, the route acquisition unit 21 acquires the above using the node information management information shown in FIG. 11 which is the passage information stored in the passage information storage unit 20 and the link information management information shown in FIG. The route search is performed with the location indicated by the location identification information “blood test room” of the destination of the patient as the starting point, using the “second waiting room” that is the location identification information of the location where the patient is currently located.

  Specifically, the route acquisition unit 21 has “N001” that is “node ID” corresponding to “second waiting room” that is location identification information indicating the starting point, and “blood” that is location identification information indicating the destination. “N016” that is “node ID” corresponding to “inspection room” is acquired from the node management information shown in FIG. 11, and the shortest path between the two nodes is obtained using the link information shown in FIG. Get. In addition, since the process which acquires the shortest path | route between two nodes using link information, node information, cost, etc. is a well-known technique, detailed description is abbreviate | omitted here. The route information indicating the shortest route acquired here is, for example, information acquired by associating one or more pieces of link information connecting the starting point and the destination with the passing order. Specifically, “L12-L14 -L16-L17 "and the like. Then, the output unit 22 stores the route information acquired by the route acquisition unit 21 in association with the patient ID “100001” as response support information in a storage medium (not shown).

  Next, the patient condition determination unit 13 reads “conditions indicating that the questionnaire is not filled” from the conditions stored in the condition storage unit 14 in association with the condition identification information. Specifically, the value of “judgment condition” associated with “condition identification information” “not filled in questionnaire” is read from the condition management information stored in the condition storage unit 14 shown in FIG. Then, the patient condition determination unit 13 displays an “inquiry form” of a record in which “patient ID” of the patient medical care information shown in FIG. 17 is “100001” and “visit date” is “2010/11/9”. It is determined whether or not the value of is “not”, and if it is “not”, it is determined that the condition is met. Here, since the value of the “questionnaire” is “not yet”, it is determined that the condition is met. If it is other than “not yet”, it is determined that the condition is not met, and the determination based on the following condition is performed.

  If it is determined that the condition is met, the output unit 22 detects the record whose “condition identification information” is “unfilled questionnaire” from the response information shown in FIG. “Inquiry form is not filled in. Support information” is filled in a storage medium (not shown) in association with the patient ID “100001” as reception support information.

  Next, the patient condition determination unit 13 reads “conditions indicating that the medical expenses have not been paid” from the conditions stored in the condition storage unit 14 in association with the condition identification information. This condition is, for example, a condition associated with condition identification information “medical fee not paid” in the condition management information shown in FIG. Then, the patient condition determination unit 13 is immediately before “2010/11/9” where “patient ID” of the patient medical care information shown in FIG. 17 is “100001” and “visit date” is today. It is determined whether or not the “consultation fee” value of the record is “not paid consultation fee”. Here, since the value of the “diagnosis fee” of the record immediately before “2010/11/9” whose “visit date” is today is “unpaid for the fee”, it is determined that the condition is met. In addition, if it is other than “no medical fee paid”, it is determined that the condition is not met, and a determination is made based on the following condition.

  If it is determined that the condition is met, the output unit 22 detects a record whose “condition identification information” is “payment of medical expenses” from the reception information shown in FIG. The information “medical fee has not been paid. Medical fee ...” is stored in a storage medium (not shown) in association with the patient ID “100001” as reception support information.

  Next, the patient condition determination unit 13 reads “condition indicating that the insurance card is not presented” from the conditions stored in the condition storage unit 14 in association with the condition identification information. This condition is, for example, a condition associated with condition identification information “no insurance card presented” in the condition management information shown in FIG. Then, the patient condition determination unit 13 is immediately before “2010/11/9” where “patient ID” of the patient medical care information shown in FIG. 17 is “100001” and “visit date” is today. It is judged whether the value of “Insurance card” in the record of “Forgoing insurance card” is a value indicating that the insurance card has been forgotten. To do. Here, since the value of the “insurance card” of the record immediately before “2010/11/9” whose “visit date” is today is “forgotten insurance card”, it is determined that the condition is met. If it is other than “forgotten insurance card”, it is determined that the condition is not met, and a determination is made based on the following condition.

  If it is determined that the condition is met, the output unit 22 detects the record whose “condition identification information” is “not presenting insurance card” from the response information shown in FIG. The “support information” “Please ask for the insurance card ...” is stored in a storage medium (not shown) in correspondence with the patient ID “100001” as the response support information.

  Next, the patient condition determination unit 13 reads “a condition indicating that a complaint has been made in the past” from the conditions stored in the condition storage unit 14 in association with the condition identification information. This condition is, for example, a condition associated with condition identification information “complaint in the past” in the condition management information shown in FIG. Then, the patient condition determination unit 13 determines whether or not the value of “complaint” in any of the records in which “patient ID” of the patient medical care information illustrated in FIG. 17 is associated with “100001” is other than null. If it is other than null, it is determined that the condition is met. If all are null, it is determined that the condition is not met, and a determination is made based on the following condition. Here, since the “patient ID” of the patient medical care information shown in FIG. 17 is “100001” and the “visit date” is “2010/8/1” and the value of “complaint” is other than null, It is judged that it matches.

  If it is determined that the condition is satisfied, the output unit 22 acquires a value of “complaint” other than null in the record associated with “patient ID” of the patient medical care information illustrated in FIG. Then, it is stored in a storage medium (not shown) in association with the patient ID “100001”. In this case, the value “Nurse and trouble” of “complaint” in which “patient ID” of the patient medical care information shown in FIG. 17 is “100001” and “visit date” is “2010/8/1” is read out. Thus, it is stored as response support information in a storage medium (not shown) in association with the patient ID “100001”.

  Next, the patient condition determination unit 13 reads “conditions indicating that assistance is required” from the conditions stored in the condition storage unit 14 in association with the condition identification information. This condition is, for example, a condition associated with the condition identification information “requires assistance” in the condition management information shown in FIG. Then, the patient condition determination unit 13 determines whether or not the value of “necessity of assistance” of the record in which “patient ID” of the patient basic information illustrated in FIG. 16 is associated with “100001” is other than null. If it is other than null, it is determined that the condition is met. If null, it is determined that the condition is not met. Here, since the value of “necessity of assistance” is other than null, it is determined that the condition is met. If it is determined that they do not match, the patient reception support apparatus 1 performs processing for outputting reception support information and the like.

  Since the output unit 22 is determined to match the condition, the value of “necessity of assistance” of the record in which “patient ID” of the patient basic information illustrated in FIG. “Wheelchair” is read out, associated with the patient ID “100001”, and stored in a storage medium (not shown) as reception support information.

  The patient reception support apparatus 1 performs the same processing as described above for other patient information whose “visit date” is today's date and whose “patient ID” is other than “100001”.

  FIG. 22 shows the response support information management information for managing the response support information, which is information for supporting the response to the patient, acquired when the output unit 22 determines that the patient condition determination unit 13 matches the condition. FIG.

  Next, the output unit 22 reads out the sketch symbol information in the hospital shown in FIG. 6 from the sketch diagram storage unit 17. Further, the output unit 22 acquires the latest patient position information corresponding to each patient identification information determined by the patient condition determination unit 13 to match any of the conditions from the patient position information management information illustrated in FIG. The patient identification information determined by the patient condition determination unit 13 to match any of the conditions is, for example, patient identification information managed by information as shown in FIG. Then, in the sketch symbol information shown in FIG. 6, the sketch map region definition information, which is information defining the region indicated by each patient position information acquired above, is read from the sketch map region management information shown in FIG. For example, the patient position information corresponding to the patient ID “100001” determined to meet one or more of the conditions is “A26” from the patient position information shown in FIG. 8 reads out the “plan drawing area definition information” of the record whose “reception area ID” is “A26” from the floor plan area management information shown in FIG. The area whose “reception area ID” is “A26” corresponds to the area “A26” on the sketch in FIG.

  And the output part 22 arrange | positions the image of the marker corresponding to each patient identification information in the area | region on the sketch design information which the "schematic map area definition information" read about each patient identification information shows. For example, a marker image (for example, a circular image) stored in advance in a storage medium (not shown) is read and arranged.

  Further, the output unit 22 arranges the response support information managed by the response support information management information shown in FIG. 22 acquired for the patient identification information corresponding to each marker at a position near the marker. And the output part 22 outputs the sketch obtained by arrange | positioning such information to sketch design information to a monitor etc.

  FIG. 23 is a diagram illustrating a display example of a sketch drawing including reception support information output from the output unit 22. In the figure, markers 221a to 223a indicating patient position information are black circle images. Also, in the balloons 221b to 223b connected to the markers, reception support information corresponding to the patient identification information corresponding to each marker is displayed.

  Note that when displaying the sketch for the first time, the output unit 22 displays only the markers 221a to 223a, and the response support information as shown in FIG. 22 is, for example, for the markers 221a to 223a. It may be displayed in the vicinity of the markers 221a to 223a to be operated only when a previously designated operation (for example, click or tap) or the like is performed.

  In addition, in the display image of the floor plan, when any one of the buttons 225 provided for each condition for designating the condition used by the patient condition determination unit 13 is operated with a mouse, a touch panel, or the like, FIG. In the information in which the response support information as shown is associated with the patient identification information, the patient identification information of the record (here, the column) having the response support information for the specified condition and the specified condition The output unit 22 may display a sketch drawing on which only the support information is arranged on a monitor or the like. For example, when a button with the condition “not presenting insurance card” in the button 225 is pressed, the condition corresponding to the condition identification information “not presenting insurance card” in the response support information shown in FIG. As a result of being determined to match, the value of “patient ID” and the value of “insurance card” of the record (column) in which the value of “insurance card” which is the response support information acquired by the output unit 22 is not null are acquired. The marker is displayed only at the position indicated by the patient position information of the patient ID on the sketch, and the value of the “insurance card” corresponding to the “patient ID” corresponding to the marker is displayed in the vicinity of the marker. May be.

  In addition, the operation for displaying the route to the original destination of the patient corresponding to the patient identification information that meets the condition that the hospital staff is at a loss in the hospital using the menu etc. not shown The output unit 22 acquires the “patient ID” and the “route information” value of the record whose “route information” value in the response support information management information shown in FIG. A sketch showing the route indicated by the route information in a display form that can be distinguished from other parts is output.

  For example, the coordinates of node IDs at both ends of each link ID included in the value of “route information” are sequentially acquired from the node management information shown in FIG. 12, and the positions on the sketch pattern information indicated by the acquired node ID coordinates By creating a line with a pre-specified attribute (for example, a line with a pre-specified color, pattern, or thickness) connecting the two, a sketch image showing the route indicated by the “route information” is generated. ,indicate.

  For example, here, if it is determined that only the patient with “patient ID” “100001” is lost in the hospital, the route corresponding to the route information “L12-L14-L16-L17” acquired for this patient is displayed. A line is displayed on the sketch. In addition, the line which shows a path | route here assumes that it is a line which has the arrow toward the destination as an example.

  FIG. 24 is a diagram showing a display example in which a route until a patient who is lost in the hospital reaches the original destination is shown on the sketch. In the figure, a thick line 231 indicates a route.

  When the route information corresponding to a plurality of “patient IDs” is included in the reception support information management information as shown in FIG. 22, only the route indicated by the route information corresponding to the “patient ID” designated by the hospital staff A sketch drawing showing may be displayed. The designation of “patient ID” is, for example, an operation of designating by clicking or tapping one of the markers and the reception support information on the sketch displayed as shown in FIG.

  In addition, when the hospital staff gives an instruction to display the area image, the output unit 22 receives “Reception” corresponding to the “imaging area ID” corresponding to one of the area images acquired by the image acquisition unit 18. The “region ID” is acquired from the imaging region management information as shown in FIG. 14, and one or more “patient IDs” associated with the patient position information that matches the acquired “reception region ID” are shown in FIG. Read from the patient position information management information shown. Then, the “patient ID” that matches the “patient ID” included in the reception support information management information shown in FIG. 22 is detected from one or more “patient IDs”. If one or more patient identification information is detected, the reception area corresponding area definition information corresponding to the “patient position information” corresponding to each of the detected one or more “patient IDs” is shown in FIG. Read from area management information. Then, correspondence support information corresponding to “patient ID” corresponding to each reception area corresponding area definition information is arranged in association with each area indicated by each reception area corresponding area definition information of one area image, and these are arranged. The arranged one area image is displayed on a monitor or the like.

  For example, the output unit 22 selects a region image whose “imaging region ID” is “P1001” as one region image, and displays “A17” to “A19” which are patient position information corresponding to this region image. 14 from the shooting area management information shown in FIG. Next, the output unit 22 acquires “patient ID” whose patient position information is any one of “A17” to “A19” in the latest patient position information management information shown in FIG. Here, for example, it is assumed that “patient ID” “100059”, “100088”, “100137”, and “100187” has been acquired. Next, among the acquired “patient ID”, the one that matches the “patient ID” included in the reception support information shown in FIG. 22 is acquired. Here, it is assumed that “100059” and “100137” have been acquired. Next, the output unit 22 reads the reception area corresponding area definition information corresponding to the acquired “patient ID” from the imaging area management information illustrated in FIG. 14. Each “patient ID” is associated with the area indicated by the reception area corresponding area definition information acquired for each “patient ID” on the area image corresponding to the imaging area ID “P1001” acquired by the image acquisition unit 18. Response support information corresponding to is arranged. The association with the area here means that, for example, the area indicated by the reception area corresponding area definition information is connected to an image such as a balloon in which the response support information is arranged. Then, the area image in which the response support information is arranged is displayed on a monitor or the like.

  FIG. 25 is a diagram illustrating a display example of an area image corresponding to the imaging area ID “P1001” displaying the response support information.

  Note that there is no patient identification information associated with the patient position information that matches the “reception area ID” corresponding to the one area image, or the patient position information that matches the “reception area ID”. If patient identification information exists but patient identification information that matches this patient identification information does not exist in the reception support information management information shown in FIG. 22, the region image in which the same support support information is arranged as described above The same processing is sequentially performed for the other region images until is displayed.

  Further, when the hospital staff performs an operation of switching one area image in which the response support information displayed on the monitor or the like is arranged, the output unit 22 performs the same processing as described above for the other area images. Thus, another area image in which the response support information is arranged is displayed.

  As described above, according to the present embodiment, it is possible to indicate the position of a patient in the hospital that matches a predesignated condition, and to easily find a patient that matches the condition. Can respond.

  In addition to the patient's position, information that supports a useful response when responding to the patient can be output according to the conditions, and it is possible to perform an appropriate response without making a mistake in the patient.

  In the present invention, patient information may be acquired from a hospital system such as an electronic medical chart system (not shown).

  In each of the above embodiments, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be.

  Further, in each of the above embodiments, it goes without saying that two or more communication means (patient identification information receiving unit, output unit, etc.) existing in one device may be physically realized by one medium.

  In the above embodiment, information related to processing executed by each component, for example, information received, acquired, selected, generated, transmitted, and received by each component. In addition, information such as threshold values, mathematical formulas, addresses, etc. used by each component in processing is retained temporarily or over a long period of time on a recording medium (not shown) even when not explicitly stated in the above description. It may be. Further, the storage of information in the recording medium (not shown) may be performed by each component or a storage unit (not shown). Further, reading of information from the recording medium (not shown) may be performed by each component or a reading unit (not shown).

  In each of the above embodiments, the case where the patient reception support apparatus is a stand-alone has been described. However, the patient reception support apparatus may be a stand-alone apparatus or a server apparatus in a server / client system. . In the latter case, the output unit or the reception unit receives an input or outputs a screen via a communication line.

  In each of the above embodiments, each component such as the patient condition determination unit 13, the patient position information acquisition unit 16, the image acquisition unit 18, and the route acquisition unit 21 may be configured by dedicated hardware. Alternatively, components that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. At the time of execution, the program execution unit may execute the program while accessing a storage unit (for example, a recording medium such as a hard disk or a memory).

  In addition, the software which implement | achieves the patient reception assistance apparatus in each said embodiment is the following programs. That is, the program identifies a computer that can access a patient information storage unit in which one or more patient information having patient identification information that is patient identification information and patient related information that is information about the patient is stored. For patient information, a patient condition determination unit that determines whether or not a patient indicated by patient identification information matches a condition specified in advance using patient-related information corresponding to patient identification information, and patient identification for patient identification information Patient position information acquisition unit that acquires patient position information that is information on the position of the patient indicated by the information in the hospital, and patient acquired by the patient position information acquisition unit regarding patient identification information that the patient condition determination unit has determined to meet the conditions It is a program for functioning as an output unit that outputs information corresponding to position information.

  In the program, the functions realized by the program do not include functions that can be realized only by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the function realized by the program.

  Further, the computer that executes this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  FIG. 26 is a schematic diagram showing an example of the external appearance of a computer that executes the program and realizes the patient reception support apparatus according to the embodiment. The above-described embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

  26, a computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Read Only Memory) drive 905 and an FD (Floppy (registered trademark) Disk) drive 906, a keyboard 902, a mouse 903, a monitor 904, and the like. Is provided.

  FIG. 27 is a diagram showing an internal configuration of the computer system 900. 27, in addition to the CD-ROM drive 905 and the FD drive 906, a computer 901 is connected to an MPU (Micro Processing Unit) 911, a ROM 912 for storing a program such as a bootup program, and the MPU 911. A RAM (Random Access Memory) 913 that temporarily stores program instructions and provides a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and an MPU 911 and a ROM 912 are interconnected. And a bus 915. The computer 901 may include a network card (not shown) that provides connection to the LAN.

  A program for causing the computer system 900 to execute the functions of the patient reception support apparatus and the like according to the above-described embodiment is stored in the CD-ROM 921 or FD 922, inserted into the CD-ROM drive 905 or FD drive 906, and the hard disk 914. May be forwarded to. Instead, the program may be transmitted to the computer 901 via a network (not shown) and stored in the hard disk 914. The program is loaded into the RAM 913 when executed. The program may be loaded directly from the CD-ROM 921, the FD 922, or the network.

  The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 901 to execute the functions of the patient reception support apparatus according to the above-described embodiment. The program may include only a part of an instruction that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 900 operates is well known and will not be described in detail.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the patient reception support device according to the present invention is suitable as a device for supporting a patient in a hospital, and is particularly useful for performing an appropriate response without making a mistake in the patient. It is useful as a device that provides hospital information to hospital staff.

DESCRIPTION OF SYMBOLS 1 Patient response support apparatus 5 Patient communication apparatus 11 Patient information storage part 12 Patient information reception part 13 Patient condition judgment part 14 Condition storage part 15 Patient identification information reception part 16 Patient position information acquisition part 17 Sketch drawing storage part 18 Image acquisition part 19 Reception information storage unit 20 Passage information storage unit 21 Route acquisition unit 22 Output unit 51 Patient identification information storage unit 52 Patient identification information transmission unit 100 Patient reception support system 151 Reception device 181 Camera

Claims (12)

A patient information storage unit that stores one or more patient information having patient identification information that is patient identification information and patient related information that is information about the patient;
A patient condition determination unit that determines whether or not the patient indicated by the patient identification information matches a condition specified in advance using the patient related information corresponding to the patient identification information;
About the patient identification information, a patient position information acquisition unit that acquires patient position information that is position information in the hospital of the patient indicated by the patient identification information;
A patient reception support apparatus comprising: an output unit that outputs information corresponding to the patient position information acquired by the patient position information acquisition unit for a patient determined by the patient condition determination unit to match the condition. The condition is a condition related to the position of the patient,
The said patient condition judgment part judges whether the patient position information which the said patient position information acquisition part acquired about patient identification information corresponds with the conditions regarding the position of the patient which the said patient identification information shows. Patient response support device. The patient related information includes information indicating a date and time related to a patient's schedule,
The condition is a condition relating to a difference from the patient's schedule,
The patient condition determination unit determines whether or not the condition is met using current date and time and information indicating a date and time related to a schedule included in the patient related information corresponding to the patient identification information. 2. The patient reception support device according to 2. The condition is a condition related to a history of information related to a patient's past medical care,
The patient related information includes a history of information related to a patient's past medical care,
4. The patient reception support according to claim 1, wherein the patient condition determination unit determines whether or not a history of information related to a patient's past medical treatment included in the patient related information matches the condition. 5. apparatus. The condition is a condition relating to the current state of the patient;
The patient related information includes information indicating the current state of the patient,
The patient reception support device according to any one of claims 1 to 4, wherein the patient condition determination unit determines whether or not information indicating a current state of the patient included in the patient-related information matches the condition. . A sketch storage unit for storing sketch information that is information related to the sketch in the hospital;
The said output part shows the said patient identification information in the position corresponding to the position which the patient position information which the said patient position information acquisition part acquired about the patient identification information which agree | coincides with the said conditions on the sketch which the said sketch information shows 6. The patient reception support apparatus according to claim 1, which outputs information indicating the presence of a patient. An image obtained by photographing an area in the hospital, further comprising an image acquisition unit that obtains one or more area images that are images associated with the photographed area;
The output unit corresponds to the position indicated by the patient position information acquired by the patient position information acquisition unit for the patient determined by the patient condition determination unit to match the condition of the region image acquired by the image acquisition unit. 7. The patient reception support device according to any one of claims 1 to 6, wherein information indicating the presence of the patient indicated by the patient identification information is output. The patient output according to any one of claims 1 to 7, wherein the output unit further outputs response support information, which is information for supporting response to a patient, according to a condition determined by the patient condition determination unit to match. Support device. A response information storage unit for storing reception information having conditions determined by the patient condition determination unit and reception support information;
The output unit determines that the conditions determined to match are that the questionnaire is not filled in, that there is anxiety in the contents of the diagnosis, that the insurance card is not presented in the previous medical treatment, or that the previous medical treatment fee has not been paid The patient support support apparatus according to claim 8, wherein if the condition indicates any of the above, the support support information associated with the condition is acquired from the response information storage unit and output. A patient reception support system comprising one or more patient communication devices and a patient reception support device,
The patient communication device comprises:
A patient identification information storage unit for storing patient identification information;
A patient identification information transmission unit for transmitting patient identification information stored in the patient identification information storage unit,
The patient reception support device comprises:
A patient information storage unit that stores one or more patient information having patient identification information that is patient identification information and patient related information that is information about the patient;
A patient condition determination unit that determines whether or not the patient indicated by the patient identification information matches a condition specified in advance using the patient related information corresponding to the patient identification information;
A patient identification information receiving unit for receiving patient identification information transmitted by the patient communication device;
About the patient identification information received by the patient identification information receiving unit, a patient position information acquisition unit that acquires patient position information that is the position information of the patient in the hospital indicated by the patient identification information;
A patient reception support system comprising: an output unit that outputs information corresponding to the patient position information acquired by the patient position information acquisition unit for a patient determined by the patient condition determination unit to match the condition. A patient information storage unit that stores one or more patient information having patient identification information that is patient identification information and patient related information that is information about the patient, a patient condition determination unit, a patient position information acquisition unit, A patient reception support method performed using an output unit,
A patient condition determination step in which the patient condition determination unit determines whether or not the patient indicated by the patient identification information matches a condition specified in advance using the patient related information corresponding to the patient identification information;
The patient position information acquisition unit, for the patient identification information, acquires patient position information that is patient position information in the hospital of the patient indicated by the patient identification information; and
A patient reception support method comprising: an output step of outputting information corresponding to the patient position information acquired in the patient position information acquisition step for the patient determined to match the condition in the patient condition determination step. A computer capable of accessing a patient information storage unit in which one or more pieces of patient information having patient identification information that is patient identification information and patient related information that is information related to a patient is stored;
A patient condition determination unit that determines whether or not the patient indicated by the patient identification information matches a condition specified in advance using the patient related information corresponding to the patient identification information;
About the patient identification information, a patient position information acquisition unit that acquires patient position information that is position information in the hospital of the patient indicated by the patient identification information;
A program for functioning as an output unit that outputs information corresponding to patient position information acquired by the patient position information acquisition unit for a patient determined by the patient condition determination unit to match the condition.

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