JP2013114509A - Sales system and sales method of contact lenses - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a new sales method and sales system of contact lenses, capable of improving simplification of a procedure of a user without neglecting security of a user when a contact lens user is to obtain new contact lenses again.SOLUTION: An approval method for permitting direct delivery of contact lenses from a maker side to members when providing each member (user) with the contact lenses again is registered beforehand by a shop associated with each member. Thus, the system for permitting re-provision by home delivery and performing re-provision on condition that the member visits the shop or the like on the basis of determination of the shop capable of appropriately recognizing each member is efficiently realized.

Description

  The present invention relates to a sales system and a sales method for providing a contact lens to a user (user), and more particularly, a contact lens sales system and a sales system for re-providing a new contact lens when necessary by adopting a membership system. It is about the method.

  2. Description of the Related Art Conventionally, contact lenses that are worn while being superimposed on the cornea of an eye have been widely used. Such contact lenses, although differing depending on the lens material and the like, have a short expiration date and are from one day to several weeks or months, at most one year to several years. Therefore, each time a contact lens user expires, the contact lens user needs to discard the contact lens that has been used and obtain a new contact lens.

  Incidentally, the contact lens is worn directly on the human body and is a highly managed medical device, and there is a risk that the wearer may have a bad health effect depending on the wearing state or handling state. Therefore, not only the new acquisition of contact lenses but also the re-acquisition should be under the control of a contact lens dealer with specialized knowledge and experience in contact lenses. In particular, in order to continue to use contact lenses safely, contact lens retailers should consider reassessing contact lenses for each user while considering the results of diagnosis by an ophthalmologist and checking past usage conditions and history. It is effective to provide. Therefore, it is desirable that each user continues to use a specific contact lens store not only when the user obtains a new contact lens but also when the user obtains it again.

  However, in recent years, combined with the increase in the number of users of contact lenses and the spread of disposable contact lenses with a short expiration date, contact lenses tend to be treated like ordinary mass consumer goods. Specifically, in order to respond to the intention of the user who feels that it is troublesome to go to the store every time it is reacquired, it can be reacquired on the Internet etc. without requiring any procedures for a long period of time. It seems that there are cases where orders are sold by home delivery, etc., and contact lenses are offered by mail order from countries where sales regulations are loose. Moreover, the collection and management of history information for each user has become more difficult due to the increase in the number of dealers corresponding to the rapid increase in users and the accompanying customer flow. (See Patent Documents 1 and 2)

  In this way, only the user's easy re-acquisition of the contact lens is ahead of the scene, and the current situation is that the safety of the user is rough. If the situation in which only the ease of contact lens re-acquisition by the user is emphasized as it is, even if the user's health starts to be adversely affected due to improper wearing or handling of the contact lens, the health is equivalent. The contact lens is reacquired and used until the user spontaneously goes to the ophthalmologist, and it is impossible to prevent the health of the user from being adversely affected. And even after the user's health has deteriorated considerably, even the treatment may become difficult.

  Even under such circumstances, the applicant, the largest contact lens manufacturer in Japan, prioritizes the safety of the user and, as a general rule, in the store (store) that the user uses continuously. New contact lenses have been re-provided to users through the store on the condition that they visit the store. However, users, especially those with disposable contact lenses that have a short expiry date, may be compelling more than necessary in the procedure for re-acquiring contact lenses in exchange for ensuring safety. It was.

JP-T-2006-503386 Special table 2007-512191 gazette

  The present invention has been made in the background of the above-mentioned circumstances, and the problem to be solved is to ensure the safety of the user when the contact lens user reacquires a new contact lens, and Provide a new contact lens sales system and sales method that can achieve both simplified procedures and efficiently collect and manage historical information for each user. There is to do.

  A feature of the present invention relating to a contact lens sales system is that: (a) a server device provided for use by a lens providing entity that provides a contact lens; and (b) a plurality of stores serving as contact sales of the contact lens. (C) a plurality of member client devices respectively provided for use by a plurality of membership users who receive provision of the contact lens, and (d) the plurality User identification information for individually identifying each membership system user, delivery information of contact lenses to each membership system user, store association information for associating each membership system user with any of the plurality of stores, Contact lens information suitable for the membership system user, contact lens provision history information for each membership system user, and each membership system user And (e) a communication network for connecting the plurality of store client devices and the plurality of member client devices to the server device, respectively. (F) a contact lens sales system configured to include (f), and (g) provided in the member client device, and directly delivering the contact lens from the lens providing entity to the membership system user. An ordering unit that transmits a lens ordering signal to request to the server device from the member client device, and (h) an approval unit that is provided in the server device and generates an approval signal for lens provision, Any one of the first approval means and the second approval means is selected from the store client device. An approval method selection means that can be selected and set by a signal; and (i) provided in the server device and stored in the storage means by receiving the lens order signal from the client device for members An approval request signal is transmitted to the store client device of the store associated with the membership system on condition that the provision of the contact lens is not limited by the provision history information of the contact lens and the expiration date information of the membership system user (J) the first approval means, including: an approval request means; and an approval reply means provided in the store client device for generating the approval signal and transmitting the approval signal to the server device; Provided in the server device, by receiving the lens order signal from the member client device, The second approval means for generating the approval signal on condition that the provision of the contact lens provision history information and the expiration date information of the membership system user is not restricted, and (k) provided in the server device Based on the approval signal obtained by the approval means selected and set by the approval method selection means, the contact lens information and the delivery destination information stored in the storage means are adapted to the membership system user. The contact lens sales system has (l) delivery instruction output means for specifying a contact lens and a delivery destination and outputting a delivery instruction signal for instructing delivery of the contact lens to the membership system user.

  In the contact lens sales system structured according to the present invention, a user who wants to provide a contact lens transmits an order signal from a mobile phone or the like constituting a member client device to a server device that is a lens provider by means of ordering means. By doing so, you can order directly. On the other hand, a procedure for approving a contact lens provision request from a user can be determined in advance by a contact lens store associated with each user. That is, since the store associated with the user should be well aware of the user and should be highly reliable, by adopting appropriate approval means for each user in consideration of the circumstances for each user, Contact lenses can be re-provided through procedures corresponding to safety and convenience requirements.

  Specifically, each store can select and set one of at least two types of approval methods for each membership system user by the approval method selection means. One approval method is executed by selecting and setting the first approval means. When the user sends an order signal requesting contact lens provision, the store confirms and contacts each time. The approval / non-approval of lens provision is determined, and in the case of approval, an approval signal is transmitted from the store client device to the server device. The other approval method is executed by selecting and setting the second approval means, and requires confirmation of the store when the user sends an order signal requesting contact lens provision. Instead, the server device generates an approval signal. Then, regardless of which approval method is used, when an approval signal is obtained in the server device, the contact lens corresponding to the user is directly sent from the lens provider to the user's hand by the delivery instruction output means. Will be provided.

  Therefore, stores that are familiar with each user and that are associated with each user in advance, comprehensively consider each user's history and situation, and determine the contact lens provision conditions for each user on the store side. It becomes possible to set based on this. For example, for users who have a tendency to become congested in the past, users with long continuous wear time, etc., the store will approve each time a request for re-provision of contact lenses is made based on the judgment of the store. On the other hand, it is possible to contact users who do not have any abnormalities over a long period of time without requiring the approval of each store at the store's discretion. It is also possible for the lens provider to immediately respond to the request for re-providing the lens and deliver the contact lens.

  In this way, by adopting the contact lens sales system of the present invention, considering the situation of each user, the store that is close to the user can appropriately respond to the user's provision of contact lenses again. It can be set, thereby ensuring the safety of the user by efficiently providing the contact lens while preventing the danger of the user, and overloading the user who has no problem Can be avoided. As a result, when the contact lens user reacquires a new contact lens, ensuring the safety of the user and simplifying the user's procedure are achieved at the same time.

  Further, in the contact lens sales system structured according to the present invention, the user who provides contact lenses is intended for membership users who are recognized on condition that a predetermined membership fee is paid. Therefore, since there is no need for a merchandise sales process such as payment for each re-acquisition of contact lenses, the user procedure can be further simplified when re-acquiring contact lenses. In addition, by targeting membership users, each user can be more strongly tied to a specific store, and each store can grasp the usage status of each user in more detail, It is possible to ensure a higher level of safety when providing the information.

  In addition, in the contact lens sales system of the present invention, contact lens ordering information from a very large number of users, approval / non-approval information by a very large number of stores, contact lens delivery information to each user, etc. Are collected in the server device of the lens providing entity. Therefore, even when the number of users and stores is greatly increased, it is possible to efficiently collect and manage history information for each user, and support the provision of information to users and stores effectively and efficiently. Realizable.

  In addition, since the provision of contact lenses to each user is performed not by each store but by delivery from a lens provider such as a contact lens manufacturer, it is necessary for each store to stock various types of contact lenses. In addition, provision of lenses to members will not be delayed due to lack of stock at each store. In particular, even if the number of disposable contact lenses in a short period such as one day increases, there is an advantage that the burden of inventory and management of each store is greatly reduced, and because it is sent directly from the lens manufacturer Therefore, it is possible to deal with a rare standard contact lens with a small shipment amount quickly and efficiently, and the convenience of the user is improved.

  Furthermore, in any of the first approval means and the second approval means in the system of the present invention, the user can order the contact lens by the ordering means when necessary, and the approval process by the approval means corresponding to the order is performed. Then, the contact lens is promptly delivered from the lens providing entity to the user. Therefore, for example, as many contact lenses as needed are flexibly and efficiently provided when needed, compared to the case where contact lenses are automatically delivered at regular intervals. Is possible. Specifically, for example, while using daily disposable contact lenses, it is easy for dust to enter the eyes due to temporary changes in the living environment, and the lenses are changed several times a day. Even if contact lenses are lost sooner than expected due to several lens exchanges during sleep, the necessary contact lenses can be provided by ordering contact lenses earlier than planned. It can also be received.

  In the system of the present invention, since the history information of each user can be stored in the storage means for membership users, continuous support for member users is possible, and each store or lens provider (manufacturer, etc.) ) Can more efficiently consider safety for each member. For example, if the remaining amount of contact lenses stored at each user's home is estimated, and if that amount falls below a certain amount, it is confirmed whether contact lenses need to be re-provided, and contact lens re-provision requests are confirmed. In addition to sending information signals to be sent from the server device to the client device for members, the server device also sends information signals for proposing care products such as eye drops, lens preservatives, and cleaning solutions suitable for the type of contact lens to be provided. If the expiration date of the prescription or the member expiration date due to the previous ophthalmologist examination is approaching, the information signal is sent to the client device for medical examinations, and the examination guidance information and members of the ophthalmologist as necessary It may be transmitted from the server device to the member client device together with the continuation procedure guide information.

  Further, in the contact lens sales system structured according to the present invention, the following third approval means is selected in addition to the first and second approval means as selectable approval means by the approval method selection means. It is desirable that it be possible. In other words, the third approval means added to be selectable is provided in the server device, and is subject to provision restrictions based on the provision history information of the contact lens and the expiration date information of the membership system user stored in the storage means. The approval signal is automatically generated every predetermined period on the condition that it is not.

  By adopting such third approving means in addition to the first and second approving means, considering the period of use, wearing condition, etc. for each user, than the first and second approving means. Furthermore, the store can select and set the third approval means that is convenient for the user. As a result, when a store where the user's condition can be well known is recognized, the user does not need to transmit the order signal by the user himself / herself, and re-provides the contact lens for a predetermined period of time in advance. It is also possible to receive automatically every set period.

  In addition, the present invention proposes a contact lens sales method having the following characteristic configuration. (A) a server device provided for use by a lens providing entity that provides a contact lens; (b) a plurality of store client devices provided for use at a plurality of stores that serve as sales contacts for the contact lens; (C) a plurality of member client devices respectively provided for use of a plurality of membership users who receive the contact lens; (d) user identification information for individually specifying the plurality of membership users; Contact lens delivery address information to the membership system user, store association information for associating each membership system user with any of the plurality of stores, contact lens information suitable for each membership system user, and each member Storage means provided in the server device for storing contact lens provision history information to the control user and expiration date information of each member system user (E) a contact lens using a network system configured to include (m) communication network means for connecting the plurality of store client devices and the plurality of member client devices to the server device, respectively. (N) an ordering step in which the member client device transmits to the server device a lens ordering signal requesting that the contact lens be directly delivered from the lens providing entity to the membership system user. And (o) a selection setting signal for selecting one of the following first approval process and second approval process as an approval process for generating an approval signal for lens provision, the store client apparatus uses the server apparatus And (p) receiving the ordering signal from the member client device. On the condition that the server device is not subject to provision restriction by the contact lens provision history information stored in the storage means and the expiration date information of the membership system user, the store device associated with the membership system user An approval request step for transmitting the approval request signal to the store client device, and an approval reply step in which the store client device generates the approval signal and transmits the approval signal to the server device. And (q) the server device that has received the order signal from the member client device provides the contact lens provision history information and the membership user expiration date information stored in the storage means. A second approval step for generating the approval signal on the condition that the provision restriction by is not received, and (r) selection of the approval method Based on the approval signal generated by the approval process selected and set in the process, the server device contacts the membership system user with the contact lens information and the delivery destination information stored in the storage means. A method for selling a contact lens, comprising: (s) a delivery instruction output step of specifying a lens and a delivery destination and outputting a delivery instruction signal for instructing delivery of the contact lens to the membership system user. .

  According to the contact lens sales method of the present invention, as described in the contact lens sales system described above, the history and status of each user is comprehensively determined based on the judgment of the store that knows each user well. In consideration of the above, the provision condition of the contact lens is set for each user. The store selects and sets the first approval process for the specific user, so that the store can determine approval / non-approval each time a contact lens re-provision request is received from the user. By selecting and setting the second approval process, the store can eliminate the need for approval from the store when the user requests contact lens re-provision. In this way, stores that can know the history and status of each user well can set up a method for dealing with the re-provision of contact lenses for each user, thereby ensuring the safety of the user and providing a user with no problems. Excessive burden can be avoided and simplification of contact lens reacquisition procedures is achieved.

  Further, in the contact lens sales method according to the present invention, the following third approval step can be selected in addition to the first and second approval steps as the selectable approval step in the approval method selection step. It is desirable that That is, the third approval step to be added is selectable on the condition that the contact lens provision history information stored in the storage means and the membership user expiration date information are not subject to provision restrictions. The server device automatically generates the approval signal every predetermined period.

  By adopting such a third approval process in addition to the first and second approval processes, considering the period of use, wearing state, etc. for each user, than the first and second approval processes. Further, the store can select and set a third approval process that is simple for the user. As a result, a specific user who is recognized in the store does not need to transmit a lens ordering signal in each ordering process, and re-provides contact lenses for a predetermined period within a predetermined period. It is possible to receive automatically.

  According to the present invention, when re-provisioning contact lenses to each membership system user, the store associated with each user is interposed, and the store is able to grasp the situation for each user. Contact lenses can be provided through the approval process. As a result, when a contact lens user re-acquires a new contact lens, while ensuring the safety of the user, avoiding an excessive burden on the user in a good use state and achieving simplification of the procedure. It becomes possible.

  Further, according to the present invention, the contact lens is directly delivered from the lens providing entity to the user through the approval procedure set by the judgment of the store associated with each user. In addition, the contact lens can be re-acquired, and information such as a contact lens provision history to the user can be efficiently collected in the server device.

Explanatory drawing which shows the outline | summary of the sales system of the contact lens which concerns on embodiment of this invention. Explanatory drawing which shows the outline | summary of the process which performs sale of the contact lens which is embodiment of the method of this invention using the sales system shown by FIG. 1 with a flowchart. Explanatory drawing which shows the example of the screen of the member search page displayed on the client apparatus for shops. Explanatory drawing which shows the example of the screen of the approval method setting page displayed on the client apparatus for shops. Explanatory drawing which shows the example of another screen of the approval method setting page displayed on the client apparatus for shops. Explanatory drawing which shows the outline | summary of the process in which a member receives re-provision of a contact lens with a flowchart. Explanatory drawing which shows the example of the access screen displayed on the client apparatus for members. Explanatory drawing which shows another example of the access screen displayed on the client apparatus for members. Explanatory drawing which shows another example of the access screen displayed on the client apparatus for members.

  Embodiments of the present invention will be described below with reference to the drawings.

  First, FIG. 1 shows, as a model schematic diagram, an embodiment of a contact lens sales system constructed according to the present invention, which is preferably employed to carry out a contact lens sales method according to the present invention. Has been. The sales system of this embodiment includes (i) a server device 12 that is managed and used by a lens providing entity that is a manufacturer of contact lenses and a shipping source, and (ii) a user who wants to purchase contact lenses. A plurality of store client devices 14 respectively used in a plurality of stores serving as contact lens sales contacts for users in direct correspondence, and (iii) contact lenses using any store serving as a sales contact And a plurality of member client devices 16 respectively used by a plurality of membership-based users. The server device 12, the plurality of client devices for stores 14, and the plurality of client devices for members 16 communicate with each other via the Internet 18 as a communication network means using the World Wide Web. Configured as a network system.

  The server device 12, the store client device 14, and the member client device 16 are all input devices such as a keyboard and a mouse, a CRT, a liquid crystal display, and the like so that information can be transmitted and received using the Internet. A computer configured with a display device may be employed. In particular, the server device 12 is configured by a WWW server that provides Web pages on the Internet, and the store client device 14 is configured by introducing a WWW browser for browsing Web pages on the Internet. The client device 16 is also preferably configured with a WWW browser installed. Further, the server device 12, the store client device 14, and the member client device 16 are installed with appropriate software such as e-mail transmission / reception software so that various information can be individually transmitted / received over the Internet. In addition, software for encrypting and decrypting transmitted / received signals can be introduced as necessary.

  In addition to the personal computer, a mobile phone terminal device (including a smart phone (including a high-performance mobile phone)) having the above-described functions can be used as the member client device 16. Further, the server device 12 is preferably provided with a printing device for the purpose of, for example, managing merchandise (contact lens) dispatch processing. In addition, the server device 12, the store client device 14, and the member client device 16 are all named with a server and a client for convenience, and a WWW browser is introduced in each of them, E-Mail, etc. It is desirable to be able to operate mutually as a server-and-client system that performs bidirectional communication under a predetermined communication protocol.

  Furthermore, the server device 12 is basically configured as a single device. However, if necessary, the server device 12 is connected to the Internet 18 via the load balancer and cooperates with the requested processing to distribute processing. It may be composed of a plurality of computers. Furthermore, each store client device 14 can also be load-balanced by a plurality of computers or the like.

  Furthermore, in this embodiment, in order to quickly process the request for re-provision of the contact lens from each member and facilitate management, the contact lens user who receives the re-provision of the contact lens using the system is as follows. Adopt a membership system that requires membership registration in advance. In order to become a member, each user selects a store in a place that is usually close to his or her home or office and easily visited as a specific store, and goes directly to the specific store to register as a member. However, this member registration procedure can also be performed by communication processing between the client device for members 16 and the client device for store 14 or the server device 12 via the Internet 18 or the like. In order to receive contact lenses for the first time, it is desirable to require at least one medical examination by an ophthalmologist, and the person in charge of the store also explains the use of contact lenses and the system for providing contact lenses (contact lens users). Therefore, it is desirable to register as a member as a requirement to visit the store.

  In the present embodiment, it is preferable to employ a store where an ophthalmologist is arranged or shared as a store where the store client device 14 is installed. By arranging or sharing ophthalmologists, it is easier for contact lens users to have a medical examination by an ophthalmologist when registering as a member, and prescription information and deadlines created by ophthalmologists are used for stores. It becomes easy to input and store the data in the storage means (memory, hard disk, etc.) of the client device 14 and refer to it as necessary. Furthermore, the reservation procedure of the ophthalmologist is also made for members via the Internet 18 or the like. It is possible to efficiently process between the client device 16 and the store client device 14.

  When registering as a member, along with personal information such as the user's (user) name, address, date of birth, contact information such as a telephone number or email address, an ID as user identification information for individually identifying each user, Password information for preventing erroneous processing and ensuring security is input, and the member information is transmitted from the store client device 14 or the member client device 16 to the server device 12 and stored in the storage device (memory) of the server device 12. Or a hard disk). In addition, for each user, association information with a specific store and delivery address information of a contact lens to be provided are also input and transmitted as member information from the store client device 14 or the member client device 16 to the server device 12. And stored in the storage means (memory, hard disk, etc.) of the server device 12.

  The member information may be stored in the information storage means of the store client device 14 in addition to the storage means of the server device 12, so that, for example, communication with the server device 12 is temporarily performed. In the event of a trouble that has been interrupted automatically, the store client device 14 responds to a request for a change of address to the user who visits the store based on the information stored in the information storage means. It is also possible to perform processing such as updating the stored information by reflecting the update data of the storage information of the information storage unit of the client device 14 on the information storage unit of the server device 12 and the like.

  Furthermore, when registering a member, referring to information on the issued prescription, etc., information on contact lenses suitable for the member is also stored in the information storage means of the server device 12 and, if necessary, It is also stored in the information storage means of the store client device 14. Examples of such contact lens information include the type of contact lens provided to the member, product name, standard (base curve, power, diamond), and the like. Furthermore, information about the eye optical system of the user such as corrected visual acuity and naked eye visual acuity with the provided contact lens may be stored together.

  The information storage means of the server device 12 stores information on contact lenses provided in the past as provision history information for each user, and the store client device 14 as necessary. Is also stored in the information storage means. The provided history information includes, for example, information (type, product name, standard, etc.) for identifying the contact lens provided for each user, the quantity provided, the date provided, and the contact lens provided. As a method, the distinction between handing over at a store or delivery from a lens provider may be stored as provision history information.

  Furthermore, the information storage means of the server device 12 stores lens reprovision approval method setting information for each user. This approval method setting information is information obtained by selecting and setting a procedure for approving re-provision of contact lenses to the user from two or more types prepared in advance. Specifically, in the present embodiment, the following first to third types of approval methods are prepared as programs that can be executed by the server device 12 as an approval method for generating an approval signal for lens provision, One of these three approval methods can be selected and set by a selection setting signal transmitted from the store client device 14 to the server device 12.

  The first approval method is that when a user requests re-provision of contact lenses, the store makes an approval / non-approval decision each time, and from the lens provider to the user, subject to store approval. It is possible to re-provide contact lenses. And the 1st approval method consists of an approval means and the approval process which is the process. The first approval means is provided in the server device 12 and receives the order signal from the member client device 16 requesting re-provision of the contact lens, and thereby the store client device for the store associated with the membership system user. 14 includes an approval request unit that transmits an approval request signal to the store client device 14 and an approval reply unit that is provided in the store client device 14 and generates an approval signal and transmits the approval signal to the server device 12. The first approval process includes an approval request process and an approval response process, which are the processes of the approval request unit and the approval response unit, respectively.

  In the second approval method, when a contact lens is requested to be re-provided by the user, the lens providing entity does not require approval / non-approval by the store, that is, the approval by the store is not required. To re-provide contact lenses to users. And the 2nd approval method consists of an approval means and the approval process which is the process. Accordingly, the second approval means is provided in the server device 12 to receive the approval signal from the store client device 14 by receiving the order signal from the member client device 16 requesting re-provision of the contact lens. In short, the approval signal is generated, and the second approval step is realized by the second approval means.

  The third approval method does not require a contact lens re-provision request from the user, and, of course, does not require approval every time by the store. It is possible to automatically provide contact lenses again. And the 3rd approval method consists of an approval means and the approval process which is the process. Accordingly, the third approval means is provided in the server device 12 and does not require any reception of the order signal from the member client device 16 and the approval signal from the store client device 14, and a predetermined period of time set in advance. An approval signal is generated every time, and the third approval process is realized by the third approval means.

  In any of the first to third approval methods, the user who re-provides the contact lens is a registered member. That is, each member can receive the contact lens again by paying a predetermined membership fee in advance, without requiring payment processing for each contact lens purchase. The membership fee for each member may be paid to the associated store as necessary (monthly or annual fee), or partly returned to the associated store. The necessary membership fee may be paid to the lens provider. It is also possible to make payment of the membership fee through a credit card company, thereby reducing membership fee management at the store or the lens provider.

  In addition, since the user has a membership system, when the contact lens is re-provided by any of the first to third approval methods, the expiration date information of the membership system user or the contact lens provision history information is referred to. Is done. In addition, as the expiration date information of each membership system user, the membership expiration date for which the membership fee was paid, the expiration date that can be provided by the contact lens set by the store, the expiration date of the prescription, etc. can be adopted, The expiration date information can be stored in the information storage unit of the server device 12 and is also stored in the information storage unit of the store client device 14 as necessary. Further, as the contact lens provision history information, it is possible to employ information as to whether the number of contact lenses provided within a predetermined period has reached the upper limit. By referring to membership user expiration date information and contact lens provision history information when contact lenses are re-provided, for example, users who have not paid membership fees or the number of contact lenses already provided has reached the upper limit. The contact lens is not re-provided to the user.

  Accordingly, the approval signal generated by the first to third approval methods is transmitted on condition that the provision of the contact lens provision history information stored by the storage means and the expiration date information of the membership system user is not limited. Is done. And when the approval signal is obtained in the server device 12 by any one of the first to third approval methods, the server device 12 is based on the contact lens information and the delivery destination information stored in the storage means. A contact lens and a delivery destination that are suitable for the user are identified, and a delivery instruction signal that supports delivery of the contact lens to the user is output. That is, the server apparatus 12 is provided with a delivery instruction output means for outputting a delivery instruction signal, and based on the delivery instruction signal output by the delivery instruction output process, the server apparatus 12 selects a contact lens as a product and a delivery destination. The described label is prepared, and contact lenses are re-provided to the user by dispatch using a courier service or the like.

  An operation for realizing a sales method for re-providing contact lenses for each membership system user (user) by using such a sales system will be described below with reference to a flowchart and a reference screen diagram.

  When re-providing contact lenses to each user by the sales system of the present embodiment, an associated store is set for each user to determine which of the first to third approval methods is applied. To do. This setting process is performed, for example, according to the flowchart shown in FIG.

  First, the service providing page provided by the WWW server of the server device 12 is accessed from the store client device 14 (R1), and the service providing page is displayed by the WWW browser of the store client device 14 (R2). Then, by further accessing the setting processing page on the service providing page, the user is specified and the setting of the approval method (including initial setting and change setting) by the user is performed.

  Here, when accessing the setting processing page of the server device 12 from the store client device 14, the ID and password set in advance from the store client device 14 to the server from the viewpoint of protecting personal information and preventing mistakes in advance. It is desirable that the data is transmitted to the device 12 and that the server device 12 is identified and confirmed in the server device 12 (R3).

  When the server device 12 confirms that the access request to the setting processing page from the store client device 14 is legitimate, the user approval method setting page is displayed on the store client device 14 on the screen. Specifically, first, as shown in FIG. 3, a member search page 20 for inputting information for specifying a user who is a member is displayed on the store client device 14 (R4). . This member search page 20 includes, for example, an assignment number and a chart number of a customer who is a user, a member number, an ID number, a name, a date of birth, and a telephone number as an input field for member specifying information for specifying a user. Etc. are provided from the client device 14 for stores.

  The store client device 14 inputs at least one member identification information or a plurality of member identification information on the member search page 20, and transmits the member identification information to the server device 12 (R5). In the present embodiment, member information, suitable contact lens information, and the like are transmitted from the store client device 14 or the member client device 16 to the server device 12 by the above-described member registration process, and the server device 12 Pre-stored in storage means (memory, hard disk, etc.). And the process which sets the approval method is performed about the member (user) which was memorize | stored in the memory | storage means of this server apparatus 12, and the member registration process was completed. However, the setting process of the approval method described below can also be executed in conjunction with the new member registration process from the store client device 14 to the server device 12, in which case, for example, FIG. In the member search page 20 as shown in FIG. 3, it can be performed by inputting information necessary for registration such as specific information of a new member to be newly registered.

  The server device 12 that has received the member specifying information from the store client device 14 selects a member corresponding to the received member specifying information, and transmits the member information to the store client device 14. At that time, there may be a plurality of corresponding members, for example, when specified by name or date of birth. In that case, it is preferable to transmit the information of the corresponding plural members as the corresponding member list information from the server device 12 to the store client device 14 and display the list on the screen in the center column of FIG. 3 (R6). ). When a plurality of corresponding members are displayed in a list on the store client device 14, a corresponding one member is selected by a mouse click operation or a keyboard input on the screen of the store client device 14, The member selection information is transmitted from the store client device 14 to the server device 12 (R7).

  In this way, when one corresponding member is selected from a large number of members stored in the storage means of the server device 12 based on the transmission information from the store client device 14, the approval of the selected member is performed. The method setting page 22 is displayed on the screen of the store client device 14 by the server device 12 (R8).

  For example, the mode shown in FIG. 4 can be adopted as the approval method setting page 22. That is, in the approval method setting page 22, for example, the member number of the customer who is the user, the name reading, the name (kanji), the gender, the telephone number so that the member who should set the approval method can be confirmed accurately. Confirmation information display fields such as date of birth and age are provided, and information preliminarily input and stored in the server device 12 is displayed in these fields.

  In the present embodiment, the approval method setting page 22 is also provided with a lens information display field 24 for specifically specifying the compatible lens set for the selected member. Specifically, as a conforming lens specified in a pre-inspection conducted as conforming to the selected member, contact lens product name, base curve (BC), spherical power positive / negative (±), lens power ( Power), lens outer diameter (DIA), astigmatism power positive / negative (C ±), cylindrical power (CP), astigmatism axis direction (AXIS) information (R / L) for each column (R) (L) is displayed.

  In this embodiment, each member can receive a service of re-providing only a contact lens corresponding to a pre-registered compatible lens by any one of the first to third approval methods. . In other words, when a lens different from the pre-registered compatible lens is desired, acquisition by the first to third approval methods is not permitted, and it is necessary to go directly to the store for re-inspection. By such a system, the safety of the contact lens user is ensured.

  However, for multiple types of contact lenses that have the same optical characteristics and differ in manufacturer, product name, replacement time, etc., the client for the store is subject to the pre-confirmation of the suitability for the user at the store. The device 14 may be registered as a compatible lens in the storage unit of the server device 12 so that the contact lens desired by the user can be provided.

  As shown in FIG. 4, on the approval method setting page 22, the confirmation information of the member and the compatible lens as described above is displayed in the upper part of the screen, and the member is displayed in the central part of the screen. An approval method setting field for providing contact lenses to is provided. Specifically, the descriptions for specifying the above-mentioned first to third approval methods are as follows: “Allow use of direct order”, “Automatic order approval (not approved every time an order is applied)”, “Ordering” The description “regular shipment without application” is displayed, and by inputting to the store client device 14, an appropriate check is placed in the selection fields 24a, 24b, and 24c provided next to the display. Selection information for any one of one to three approval methods can be input.

  That is, if “permit use of direct order” is not selected (checked), none of the first to third approval methods is selected. Note that “direct ordering” represents a system according to the present invention in which a contact lens can be ordered by directly ordering re-provision of the contact lens without having to go to the store. Therefore, it is necessary for the member to visit the store every time he / she receives contact lens re-provisioning, and the contact lens can be re-provisioned on condition of inspection. For example, depending on the judgment of the store, in the case of a new member or a member who suffered from an eye disease in the near past, it is possible to take a countermeasure not permitting the use of such direct ordering.

  On the other hand, if “Allow use of direct order” is selected (checked), contact lenses will be provided to members without going to the store by any one of the first to third approval methods. It becomes. In this case, which of the first to third approval methods is selected, the remaining two are “automatic order approval (not approved each time an order application is made)” and “periodic shipment without order application”. It can be set depending on whether it is selected (checked) or not selected (checked).

  If you select (check) "Automatic order approval (not approve each time an order application is made)", the second approval method will be set, and if a member requests to re-provide the lens, Without the approval / non-approval determination, the server device 12 automatically issues an approval signal, and the process of re-providing contact lenses suitable for the member proceeds.

  In addition, when “periodic shipment without ordering application” is selected (checked), the third approval method is set, and the server device 12 automatically performs the request even if there is no lens re-provision request from the member. In addition, an approval signal is periodically issued, and the process of re-providing contact lenses suitable for the member is advanced. In short, for the previously provided contact lens, the server device 12 estimates the end of use based on the wearing period and quantity data, and when the provided contact lens disappears, the server device 12 automatically Since the approval signal is generated, even the burden of the member's ordering process is reduced.

  On the other hand, neither “automatic order approval (not approved each time an order is applied)” or “regular shipment without order application” is selected (checked), only “allow direct ordering is used” is selected (checked) ), The first approval method is set. That is, when a request for re-providing a lens is received from a member, the approval / non-approval determination by the store is performed, and the approval signal by the store is transmitted from the store client device 14 to the server device 12. The process of re-provision of contact lenses to the member will proceed.

  In addition, the screen of the approval method setting page 22 shown in FIG. 4 is provided with a display column of the final examination date and the examination expiration date as examination consultation information, for example, the expiration date and the number of validity months of the prescription. Etc. can also be set and displayed. For example, in consideration of the past and present status of the member, it is possible to set the period for which the examination should be performed by appropriately determining for each member and inputting it in the corresponding column. In addition, as the maximum number of contact lenses that can be provided to the member within the validity period, there is also a setting column for the number of boxes delivered during the validity period, and contact lenses according to the membership fee in the membership system The re-delivery allowable number can be set.

  Further, on the screen of the approval method setting page 22, past history information on the member is also displayed so that it can be confirmed appropriately. For example, a display column for the number of contact lenses provided by direct ordering (the number of times of use) or the number of contact lenses already provided within the effective period of inspection or the like is also provided. In addition, a column for displaying the registration date of the member in the member system and the renewal date of the member is also provided. In the operation of the membership system, for example, the membership expiration date can be one year or several years, and the membership system can be renewed on condition of membership fee payment. Furthermore, at the bottom of the approval method setting page 22, details of contact lenses provided in the past to the member are displayed in a list. In addition to the contact lens provided by direct ordering, this information is provided to the member in the past before and after the contact lens provided directly at the store or a compatible contact lens is changed. It is desirable to display history information for all contact lenses.

  Then, on the approval method setting page 22 shown in FIG. 4, after any one of the first to third approval methods is selected by the input from the store client device 14, for example, the user clicks the update button at the lower right of the screen Thus, the input information is transmitted from the store client device 14 to the server device 12 as approval method selection information (R9). Receiving this, the server device 12 stores the information on the approval method for the member for the member information stored in the storage means, and sends a setting completion signal for reporting that the stored information has been updated to the store client device 14. Send to. Specifically, for example, as shown in FIG. 5, a setting completion display 26 using characters such as “updated” is displayed on the screen of the store client device 14. Thereby, the setting process by the store of the approval method for a specific member is completed.

  Next, a description will be given of a process in which a member who has been registered in advance and has completed the setting process of the approval method for re-provisioning contact lenses receives re-provision of contact lenses.

  First, as shown in FIG. 6, a member who desires to re-contact the contact lens accesses the server device 12 from the member client device 16 (S1). The server device 12 is always in a standby state, and displays, for example, an access screen 28 as shown in FIG. 7 on the screen of the member client device 16 for access from the member client device 16. (S2).

  This access screen 28 also serves as a member authentication page, and is provided with a window for inputting information necessary for confirming and identifying the member. The member confirmation and identification information may be an ID number, password, name, or the like set in advance for each member in addition to the illustrated member number and date of birth. In addition, a login button to the lens order page 30 is displayed on the access screen 28. When the login button is clicked, the member confirmation and identification information input on the screen is displayed on the member client device 16. To the server device 12 (S3).

  In response to this, the server device 12 can check whether the received member confirmation and identification information is correct or not by comparing with the member information stored in the storage unit of the server device 12 in advance, so that it can be accessed by a regular member. It is determined whether or not there is a member and the member is specified (S4). If the member authentication is denied and it is determined that the access is not from a regular member, the subsequent processing is stopped, for example, a message that “access is permitted” is displayed on the screen of the member client device 16. Processing for transmitting information to be performed from the server device 12 or transmitting a signal for returning to the access screen 28 shown in FIG. 7 from the server device 12 to the member client device 16 is executed.

  On the other hand, when it is determined that the member authentication is permitted and the access is from a regular member, the reason for impeding the re-provision of the contact lens to the member is further determined (S5). Specifically, for the member specified by the member authentication, based on the information stored in the storage means of the server 12, whether the member has paid the membership fee, whether the member valid period has passed, the prescription valid period It is determined whether or not there is a lapse of time, whether or not the upper limit of the number of contact lenses provided in the period is exceeded, and whether or not direct order use is permitted. If the member is a member but an obstruction reason for re-providing the lens is recognized, the subsequent processing is stopped, and for example, a display that specifically explains the obstruction reason is displayed on the screen of the member client device 16. Information is transmitted from the server device 12.

  When it is confirmed that the member is a regular member and there is no reason for hindering lens re-providing, the server device 12 transmits display information of the lens order page 30 to the member client device 16. Then, the lens order page 30 as shown in FIG. 8 is displayed on the screen of the member client device 16 (S6). The lens order page 30 displays the destination and the contact lens type and quantity to be re-provided to the member, and allows the member to confirm the contents.

  The member confirms the type, quantity, and destination of the displayed contact lens in the member client device 16, and then clicks an “order” button displayed at the bottom of the screen to click the contact lens. A re-provision application signal (order signal) is transmitted from the member client device 16 to the server device 12 (S7). The transmission of the application signal (order signal) is an ordering means in the sales system or an ordering process in the sales method, whereby the member can request that the contact lens be directly delivered from the lens provider. It is. In such “ordering”, the member displays a warning display on the screen of the member client device 16 that the member re-provides the contact lens on the assumption that there is no abnormality when using the contact lens, It is also possible to permit transmission of an application signal for contact lens re-provisioning on the condition that self-declaration that there is no abnormality in using the lens.

  The server device 12 that has received the order signal may transmit an order completion signal reporting that the order has been completed to the member client device 16. Specifically, for example, as shown in FIG. 9, an order completion display 32 with characters such as “order completed” is displayed on the screen of the member client device 16. Thereby, it is possible to prevent erroneous orders such as duplication of orders due to the user (contact lens user) clicking the “order” button a plurality of times.

  Thereafter, whether to re-provide the contact lens to the member in response to the order signal from the member client device 16 according to the approval method set in advance according to the process shown in FIG. When the approval signal is obtained, a delivery instruction signal for re-providing the contact lens is output.

  Specifically, as shown in FIG. 6, the server device 14 that has received the order signal determines whether or not the first approval method is selected and set as the approval method for the member (S8). . When the first approval method is set, the server device 12 issues an approval request to a specific store (store client device 14) associated with the member (member client device 12). A signal is transmitted (S9).

  This approval request signal may be transmitted by, for example, E-Mail or the like, but, for example, an information page provided by the WWW server of the server device 12 that is always functioning in a standby state of access from the store client device 14 Then, a contact page for each store may be created, and the list information of the approval request signal from the member associated with the store may be displayed on the contact page. By preparing a contact page for displaying such approval request list information, for example, each store accesses the server at least once on a business day and confirms the contact page. Therefore, it is possible to efficiently check and process the presence or absence of an approval request from the associated member.

  And in the store which received the approval request signal from the server 12 with the client device 14 for stores, the information memorize | stored in the memory | storage means of the client device 14 for stores or the server device 12 is referred to as needed, or in-store information is displayed. For example, it is determined whether or not re-provision of the contact lens to the requested member is permitted in the direct ordering process (direct delivery from the manufacturer). Note that this determination is made based on the conditions input for each member by the determination software installed in the store client device 14 in advance, for example, the frequency and timing of past problem occurrences, wearing conditions, the tear state, and the number of member continuation months. For example, the store client device 14 may determine automatically.

  As a result of the determination, if a signal denying the approval request is input in the store client device 14, the process of re-providing the contact lens by direct ordering is stopped (S10). If necessary, the store client device 14 sends a signal rejecting the approval request from the store client device 14 to the server device 12, and the store client device 14 informs that the contact lens cannot be re-provided by direct ordering. To the client device 16 directly or indirectly via the server device 12, and the member can be urged to visit the store.

  As a result of the determination, if a permission signal for approving the approval request is input in the store client device 14, the approval signal is transmitted from the store client device 14 to the server device 12 (S11).

  On the other hand, when the first approval method is not set as the approval method for the member as a result of the presence / absence determination (S8) of the selection of the first approval method in the server device 12 described above, the server device 12 It is determined that the second approval method is selected, and an approval signal is automatically generated for the order signal from the member client device 16 (S12).

  In this way, the approval signal is transmitted from the store client device 14 to the server device 12 in accordance with the first approval method with respect to the order signal transmitted from the member client device 16, or the second approval. When the approval signal is generated in the server apparatus 12 according to the method, when the approval signal is acquired in the server apparatus 12, the server apparatus 12 generates a lens delivery instruction signal for instructing re-provision of the contact lens to the member. Is output (S13). The lens delivery instruction signal is output by, for example, displaying on a monitor screen installed to display the lens delivery instruction, or outputting (printing) to a printer device that creates a printed matter instructing lens delivery. Is possible. In addition, as a printed matter for instructing lens delivery, a delivery label that describes a delivery destination to a member, or a content display label that describes the optical characteristics, quantity, etc. of a contact lens that is a delivery item may be adopted.

  By outputting the lens delivery instruction signal, an instruction is issued to the site where the contact lens is arranged, and the contact lens suitable for the member is delivered to the delivery destination designated by the member by a courier from the manufacturer. The direct delivery process is executed.

  In addition to the output of the lens delivery instruction signal, or after that, at an appropriate processing stage such as completion of the shipping process, the lens delivery completion from the server device 12 to the store client device 14 or the member client device 16 is completed. A report signal may be transmitted (S14).

  Further, the server device 12 updates the member history information stored in the storage means, and records the shipment of the contact lens to the member (S15). Specifically, regarding the information regarding the member who re-provided the contact lens, the date of the re-provision (shipping date) and the number of re-provided lenses (box number) are updated, and information on the store client device 14 When such member information is also stored in the storage means and, for example, mirroring operation is performed, an information signal is transmitted from the server device 12 to the store client device 14 and the stored information is similarly updated. As a result, it is possible to accurately grasp and confirm lens information provided to the member within a predetermined period.

  This completes the contact lens shipping process in response to the request for re-provision of the contact lens from the member.

  The server device 12 can also provide the member client device 16 with information on the delivery status after shipping the contact lens to the member. This delivery status information provision can be easily realized by using, for example, a package delivery status confirmation system provided by the requested delivery company. Specifically, the server device 12 inputs and stores the management number of the courier for each package shipped to the member, and transmits a lens delivery completion report signal from the server device 12 to the member client device 16. This can be realized by notifying the inquiry number of the package. Further, when the server device 12 receives an inquiry signal of the package delivery status from the member client device 16, the management number of the corresponding package delivery company is transmitted from the server device 12 to the member client device 16, It is also possible to provide link information on a web page provided by a package delivery company.

  When a member receives a re-provision of a contact lens using the system as described above, the re-provision processing condition is determined by the store based on an appropriate judgment by a specific store with which the member is associated in advance. Since it can be set for each member, while ensuring the safety of each member effectively and efficiently, it has achieved a high degree of convenience by responding to the re-provision of contact lenses by home delivery to authorized members. You can do it.

  That is, if it is determined that there is no problem in re-provision of contact lenses based on the judgment of the store that knows the member directly, for example, the second approval method is set, The server device 12 that has received the order signal directly from the member client device 16 automatically generates an approval signal and immediately proceeds with the contact lens re-provision process, so that the member is sent directly to the manufacturer. This makes it possible to obtain contact lenses very quickly. In addition, when it is recognized that there is no problem in re-provision of contact lenses, it is possible to set, for example, a third approval method. There is no need for approval each time, and contact lenses are re-provided to the members periodically for each pre-scheduled period under the control of the server device 12. And re-acquisition of contact lenses that are easy for such members is only for the fact that it is within the prescription deadline and does not exceed the provision limit, even if it is a membership system, for all users. Compared to the case where contact lenses are automatically re-provided at regular intervals, the period is limited to specific members selected in advance based on the judgment of the store that actually manages the members. Therefore, it is possible to secure the safety of each member together.

  Note that both the store client device 14 and the server device 12 may be provided by a device or the like in which all or part of the hardware and / or software is installed in another place and connected via the Internet 18. good. For example, the access screen 28 that is accessed when the order signal is transmitted is provided from the server device 12, but it is as if the access screen 28 is associated by displaying the store name associated with the member on the access screen 28. It is also possible to make it appear as if it is a service provided from the store client device 14 or an access screen 28. Further, a part of the functions of the store client device 14 can be executed by the server device 12, and further, the information storage means of the server device 12 and the store client device 14 is connected via the communication network system 18. It can also be installed in physically different places.

  Further, as is clear from the above description, in this embodiment, the means for transmitting and receiving each information and the identification are performed by the cooperation of hardware and software for sequentially executing the flows shown in FIG. 2 and FIG. Condition determining means and the like are configured, and as the hardware, a program execution processing apparatus including information storage means such as a computer or a portable terminal as described above can be appropriately employed.

  In addition, although not enumerated one by one, the present invention can be implemented in a mode with various changes, corrections, improvements, and the like based on the knowledge of those skilled in the art. All are within the scope of the present invention without departing.

12: Server device 14: Store client device 16: Member client device 18: Internet (network system)

Claims (4)

A server device provided for use by a lens provider that provides contact lenses;
A plurality of store client devices each provided for use in a plurality of stores that serve as sales contacts for the contact lenses;
A plurality of member client devices respectively provided for use by a plurality of membership users receiving the contact lens;
User identification information for individually identifying the plurality of membership users, contact lens delivery destination information to each membership user, and store association information associating each membership user with any of the plurality of stores The server apparatus stores contact lens information suitable for each membership system user, contact lens provision history information to each membership system user, and expiration date information of each membership system user. Storage means;
A contact lens sales system including communication network means for connecting the plurality of store client devices and the plurality of member client devices to the server device,
Ordering means provided in the member client device for transmitting from the member client device to the server device a lens ordering signal for requesting the direct delivery of the contact lens from the lens providing entity to the membership system user. When,
A selection setting signal which is provided in the server device and is transmitted from the store client device as one of the following first approval means and second approval means as an approval means for generating a lens provision approval signal. An approval method selection means that can be selected and set by
Provided by the provision history information of the contact lens stored in the storage means and the expiration date information of the membership system user by receiving the lens order signal from the client device for members provided in the server device An approval request means for transmitting an approval request signal to the store client device of the store associated with the membership system user on the condition that no restriction is imposed, and the approval signal provided in the store client device. And an approval response means for transmitting the approval signal to the server device, and a first approval means including:
Provided by the provision history information of the contact lens stored in the storage means and the expiration date information of the membership system user by receiving the lens order signal from the client device for members provided in the server device A second approval means for generating the approval signal on the condition that no restriction is imposed;
Based on the approval signal provided by the approval means provided in the server device and selected and set by the approval method selection means, the contact lens information and the delivery destination information stored in the storage means A contact instruction output means for specifying a contact lens suitable for a membership system user and a delivery destination and outputting a delivery instruction signal for instructing delivery of the contact lens to the membership system user; Lens sales system. The contact lens sales according to claim 1, wherein the following third approval means can be selected in addition to the first and second approval means as the approval means selectable by the approval method selection means. system.
Provided in the server device, the approval signal is sent every predetermined period on condition that the provision is not restricted by the provision history information of the contact lens stored in the storage means and the expiration date information of the membership system user. The third approval means to automatically generate. A server device provided for use by a lens provider that provides contact lenses;
A plurality of store client devices each provided for use in a plurality of stores that serve as sales contacts for the contact lenses;
A plurality of member client devices respectively provided for use by a plurality of membership users receiving the contact lens;
User identification information for individually identifying the plurality of membership users, contact lens delivery destination information to each membership user, and store association information associating each membership user with any of the plurality of stores The server device stores contact lens information suitable for each membership system user, contact lens provision history information to each membership system user, and expiration date information of each membership system user. Storage means,
A contact lens sales method using a network system including communication network means for connecting the plurality of store client devices and the plurality of member client devices to the server device, respectively,
An ordering process in which the member client device transmits a lens ordering signal for requesting the contact lens to be directly delivered from the lens providing entity to the membership system user, to the server device;
An approval method in which the store client device transmits a selection setting signal for selecting one of the following first approval step and second approval step to the server device as an approval step for generating an approval signal for lens provision A selection process;
The server device that has received the order signal from the member client device is not subject to provision restrictions by the contact lens provision history information and the membership user expiration date information stored in the storage means. As a condition, an approval request step for transmitting the approval request signal to the store client device of the store associated with the membership system user, the store client device generates the approval signal and sends the approval signal to the server device. A first approval process including an approval response process for transmitting an approval signal;
The server device that has received the order signal from the member client device is not subject to provision restrictions by the contact lens provision history information and the membership user expiration date information stored in the storage means. As a condition, a second approval step for generating the approval signal;
Based on the approval signal generated by the approval step selected and set in the approval method selection step, the server device is adapted to the user by the contact lens information and the delivery destination information stored in the storage means. A delivery instruction output step of specifying a contact lens to be delivered and a delivery destination and outputting a delivery instruction signal instructing delivery of the contact lens to the user. The contact lens sales according to claim 3, wherein in addition to the first and second approval steps, the following third approval step can be selected as the selectable approval step in the approval method selection step. Method.
The server device automatically sends the approval signal every predetermined period on condition that the provision is not limited by the provision history information of the contact lens stored in the storage means and the expiration date information of the membership system user. A third approval process to generate.

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