JP2013114451A - Information processor, control method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce work of a seller by confirming that change is not given from a vending machine in response to an inquiry made by a terminal operated by a customer.SOLUTION: An information processor receives inquiry information including time when no change was given from a vending machine and a deficiency amount of the change not given from the vending machine, from a mobile terminal operated by a customer. The information processor calculates a sales balance which is a difference between an amount of money which should exist in the vending machine by selling commodities in the vending machine and an amount of money actually existing in the vending machine by using pieces of sales information before and after the time when no change was given from the vending machine. According to the deficiency amount obtained by the received inquiry information and the calculated sales balance, the information processor determines whether the money is to be refunded to the customer, and makes contact with the mobile terminal to refund the money when determining that the money is to be refunded.

Description

  The present invention relates to an information processing apparatus, a control method therefor, and a program, and in particular, a business by a vendor for confirming that no change has been issued from a vending machine in response to an inquiry from a terminal operated by a customer. The present invention relates to a technique for making it possible to reduce the risk.

  Conventionally, when a user (customer) purchases a product with a vending machine, the change is not thrown out from the vending machine due to a defect in the vending machine (changes due to change change are not thrown out). In the case of a call, the telephone number of the vending machine is called to call the person in charge of the vending machine (such as rootman) to receive the change.

  Alternatively, the user pastes the user's contact information directly on the vending machine, waits for the vending machine person to come to the vending machine for replenishment of goods next time, and changes from the person in charge. Have received.

Therefore, if the change time is not thrown out from the vending machine when the reception time of the contact information described in the vending machine has passed, the user cannot receive the change on the day when the change is not thrown out. In addition, it was inconvenient because it was necessary to wait until the person in charge came on the spot when it was not possible to receive change at the vending machine on the go.
Moreover, if the user's contact information is pasted directly on the vending machine, personal information may be leaked.
Patent Document 1 describes that when a change occurs during change change, the change is paid out with a card for the change.

Japanese Patent Laid-Open No. 10-111972

  However, when the above-mentioned conventional technology is used, when change cannot be thrown out due to change change, it can be paid out with the card for the change, but a mechanism (device) for paying out with the card is newly added to the vending machine. It must be provided in the case, which increases the cost.

  Moreover, in the said prior art, in the case of change change, although it is possible to pay change with a card, the solution for paying change with money is not disclosed.

  For this reason, if there is still a change jam, etc., in order to pay the change with money, call the contact information on the vending machine and call the person in charge of the vending machine (such as Routeman). Thus, only a method of receiving change is provided, and the user is inconvenient because time is taken to receive change.

  In addition, for example, when returning change to a customer at a later date, a seller who sells a product with a vending machine inspects the vending machine and confirms that no change has occurred due to a change in the change. Later, since the change must be returned to the customer, he must go to the vending machine where there was a change and check that the change has not come out. For this reason, in addition to the normal work, a check work for confirming that change has been jammed and change has not been generated occurs, and the work becomes complicated. This is because the customer may be tricking the seller by saying that no change was made, so the seller is inspecting the vending machine.

  Accordingly, the present invention provides a mechanism for reducing the work performed by the seller to confirm that no change has been issued from the vending machine in response to an inquiry from the terminal operated by the customer. is there.

  The present invention is an information processing apparatus for storing in a storage device sales information of products in the vending machine obtained from the vending machine, and no change is issued from the vending machine from a mobile terminal operated by a customer. Receiving means for receiving inquiry information including the amount of time and the shortage amount of change that has not come out of the vending machine, and change from the vending machine included in the inquiry information received by the receiving means. The storage means for storing the sales information before and after the time that has not been stored in the storage device, and the sales information before and after the time when no change has been stored from the vending machine stored in the storage device, A difference calculating means for calculating a sales difference that is the difference between the amount of money that should be in the vending machine and the amount of money in the vending machine by the sales of the goods in the vending machine; Determining means for determining whether to refund the customer according to the shortage amount obtained from the inquiry information received by the receiving means and the sales difference calculated by the difference calculating means; and Contact means for contacting the mobile terminal for a refund when it is determined that a refund will be made to the customer.

  Further, the present invention is a control method in an information processing apparatus for storing sales information of products in the vending machine obtained from the vending machine in a storage device, wherein the receiving means of the information processing apparatus is operated by a customer A receiving step of receiving inquiry information including a time when no change has been taken out from the vending machine and a shortage amount of change which has not been taken out of the vending machine from a mobile terminal; and storage means of the information processing apparatus A storage step of storing in the storage device sales information before and after a time when no change was received from the vending machine, included in the inquiry information received by the receiving means, and calculating the difference between the information processing devices Means for selling products in the vending machine using sales information stored in the storage device before and after the time when no change was taken out from the vending machine. A difference calculation step of calculating a sales difference that is a difference between the amount of money that should be in the vending machine and the amount of money in the vending machine, and the determination unit of the information processing device receives the reception step through the reception step A determination step of determining whether to refund the customer according to the shortage amount obtained from the inquiry information and the sales difference calculated by the difference calculation step, and the contact means of the information processing apparatus includes the determination A contact step of contacting the mobile terminal for a refund when it is determined in the step that the customer is to be refunded.

  Further, the present invention is a program that can be read and executed by an information processing apparatus that stores in a storage device sales information of products in the vending machine obtained from the vending machine, and a customer operates the information processing apparatus Receiving means for receiving inquiry information including a time when no change has been taken out from the vending machine and a shortage amount of change that has not come out of the vending machine, and received by the receiving means from a mobile terminal; Storage means for storing sales information included in the inquiry information before and after the time when no change was taken out from the vending machine in the storage device, and change from the vending machine stored in the storage device Using the sales information before and after the time that did not come out, the amount of money that should be in the vending machine by the sales of the goods in the vending machine, and in the vending machine The difference calculation means for calculating the sales difference that is the difference from the amount of money, the shortage amount obtained from the inquiry information received by the receiving means, and the sales difference calculated by the difference calculation means to the customer And determining means for determining whether or not to give a refund, and when the determining means determines that the customer is to be refunded, the determining means is configured to function as a contact means for contacting the mobile terminal for a refund. It is characterized by.

  ADVANTAGE OF THE INVENTION According to this invention, according to the inquiry by the terminal which a customer operates, it can make it possible to reduce the work by a seller for confirming that change has not come out from a vending machine.

It is a figure which shows the structure of the information processing system which concerns on embodiment of this invention. It is a block diagram which shows the basic composition of the information management server 104 shown in FIG. 3 is a diagram illustrating an example of a module configuration in an information management server 104. FIG. It is a flowchart which shows an example of the process which a vending machine performs in the case of sale of goods. 10 is a flowchart showing an example of an inquiry process for requesting change from the mobile terminal 106; It is an example of the flowchart which shows the detailed process of the difference calculation process shown to step S516. It is a figure which shows an example of vending machine information. It is the figure which showed an example of the vending machine detailed information. It is a figure which shows an example of inquiry information. It is a figure which shows an example of sales information. It is a figure which shows an example of an inquiry form screen.

DESCRIPTION OF EXEMPLARY EMBODIMENTS Hereinafter, preferred embodiments to which the invention is applied will be described in detail with reference to the accompanying drawings.
FIG. 1 is a diagram showing a configuration of an information processing system according to an embodiment of the present invention.

  The system shown in FIG. 1 includes a client terminal 101 (information processing apparatus, vending machine operation support apparatus), an optical communication unit (OC) 102, a handy terminal 103, an information management server 104, and a mobile terminal (mobile) in a sales office. Phone and smartphone) 106 and vending machines (107 to 110). The information management server 104 is an application example of the information processing apparatus of the present invention. As will be described later, the information processing apparatus stores sales information of products in the vending machine obtained from the vending machine in a storage device.

In addition, the client terminal 101 in the sales office, the OC 102, and the information management server 104 are connected via a network. Further, the handy terminal 103 is connected to the OC 102 so that the client terminal 101, the OC 102, and the information management server 104 can communicate with each other via the network.

In addition, a network in which the client terminal 101, the OC 102, and the information management server 104 are connected, and the Internet 105 are connected to be able to communicate with each other, and a mobile terminal (mobile phone, smartphone) 106 is connected via the Internet 105. The client terminal 101, the OC 102, and the information management server 104 are communicably connected.
The handy terminal 103 is a terminal owned by the route man.

  A route man who owns the handy terminal 103 circulates each vending machine (hereinafter also referred to as a vending machine) and communicates with the handy terminal 103 and each vending machine. The handy terminal 103 receives sales information of the vending machine from the vending machine. Acquire and store data such as. At this time, the route man also replenishes goods in the vending machine.

  Then, after obtaining data from each vending machine, the route man who returns to the sales office sets the handy terminal 103 in the OC 102. Then, when the OC 102 and the handy terminal 103 are communicably connected, the handy terminal 103 transmits the data stored in the handy terminal 103 to the client terminal 101. Then, the data is transmitted from the client terminal 101 to the information management server 104, and the data of each vending machine is managed in the information management server 104.

  A purchaser (customer) who possesses the mobile terminal 106 connects to the information management server 104 using the mobile terminal 106 when all the change does not come out of the vending machine when purchasing a product with the vending machine. Make a change request.

The vending machines 107 and 108 are vending machines installed in the office A, the vending machine 109 is a vending machine installed on the street B, and the vending machine 110 is a vending machine installed in the subway C. It is.
FIG. 2 is a block diagram showing a basic configuration of the information management server 104 shown in FIG.

  In FIG. 2, reference numeral 201 denotes a CPU that controls the entire information management server 104 using programs and data stored in a RAM 202 and a ROM 203, and executes each process described later performed by the information management server 104.

A RAM 202 includes an area for temporarily storing programs and data loaded from the HDD 204 and the recording medium drive 206, and data received via the network I / F (interface) 205, and the CPU 201 has various types of data. The work area used when executing the process is provided.
A ROM 203 stores setting data, a boot program, and the like of the information management server 104.

  Reference numeral 204 denotes an HDD, which stores an OS (operating system) and programs and data for causing the CPU 201 to execute each process described later performed by the information management server 104. Some or all of these programs and data are loaded into the RAM 202 under the control of the CPU 201, and the information management server 104 executes each process described below when the CPU 201 performs processing using this.

  Reference numeral 205 denotes a network I / F for connecting the information management server 104 to the network, and the information management server 104 can perform data communication with an external device via the network I / F 205.

  Reference numeral 206 denotes a recording medium drive, which reads out programs and data recorded on a storage medium such as a CD-ROM, CD-R / RW, DVD-ROM, DVD-R / RW, and DVD-RAM and outputs them to the RAM 202. This reading operation is controlled by the CPU 201.

  A keyboard 207 can input various instructions to the CPU 201. A pointing device 208 such as a mouse can input various instructions to the CPU 201.

Reference numeral 209 denotes a video I / F (interface) which functions as an I / F for supplying an image to be displayed on the display device 210 to the display device 210 as a signal.
A display device 210 includes a CRT, a liquid crystal screen, and the like, and can display a processing result by the CPU 201 using an image, characters, or the like.

  Reference numeral 211 denotes a peripheral device I / F, which includes a USB port, an IEEE1394 port, and the like, and can be connected to the peripheral device via the peripheral device I / F 211. The connection form with the peripheral device may be wired or wireless. A bus 212 connects the above-described units.

The configuration illustrated in FIG. 2 is the same for the client terminal 101, the handy terminal 103, and the mobile terminal 106, and thus the description of the block diagrams of the client terminal 101, the handy terminal 103, and the mobile terminal 106 is omitted.
Next, the module configuration of the information management server 104 of the present invention will be described with reference to FIG.
FIG. 3 is a diagram illustrating an example of a module configuration in the information management server 104.

  The information management server 104 according to the present invention includes a data transmission / reception unit 301, an inquiry data generation unit 302, a repayment data generation unit 303, and a data determination unit 304.

The data transmission / reception unit 301 has a function of performing data transmission / reception with the client terminal 101 and data transmission / reception with the mobile terminal 106 via the Internet 105.
The inquiry data generation unit 302 has a function of generating inquiry information shown in FIG. 9 from the input content (inquiry content data) received from the mobile terminal 106.
The repayment data generation unit 303 has a function of generating repayment data according to the inquiry content information received from the mobile terminal 106.
The data determination unit 304 has a function of determining the consistency between the inquiry content information received from the mobile terminal 106 and the information acquired from the vending machine.
Next, processing executed by the vending machine when selling a product will be described with reference to FIG.
FIG. 4 is a flowchart showing an example of processing executed by the vending machine when selling products.
The processing of each step shown in FIG. 4 is executed by the CPU of the vending machine.

  First, a customer (also referred to as a user) selects one product among the products displayed on the vending machine. When accepting selection of a product (purchased product) by the user (step S401), the vending machine displays the amount of the product selected by the user.

  In step 402, when money is put into the vending machine by the user, the vending machine calculates the amount of the inserted money, and money more than the amount of the product accepted by the user is sent to the vending machine. It is determined whether or not the product has been put in. If it is determined that the product has been put in, the product selected by the user is put out.

  In step 403, the vending machine determines whether or not change is necessary from the amount of the product accepted in step 401 and the amount of money put in the vending machine in step 402. Judging. That is, it is determined whether or not money of an amount greater than or equal to the amount of the product accepted at step 401 has been put into the vending machine at step 402. If it is determined in step 402 that money has been placed in the vending machine (YES), the amount of money that has been selected in step 401 is subtracted from the amount of money that has been placed in the vending machine in step 402 (Difference) is given as change. On the other hand, if it is determined in step 402 that the amount of money equal to or greater than the amount of the product accepted for selection in step 401 is not entered in the vending machine (NO) (that is, the product accepted for selection in step 401) ) And the amount of money put into the vending machine in step 402)), the process is terminated as it is.

Next, an inquiry process for requesting change from the mobile terminal 106 when there is not enough change coming out from the vending machine in step S404 will be described with reference to FIG.
FIG. 5 is a flowchart illustrating an example of an inquiry process for requesting change from the mobile terminal 106.

  The processing of step S501, step S502, step S505 to step S507, and step S521 illustrated in FIG. 5 is executed by the CPU 201 of the mobile terminal 106.

  5 is executed by the CPU 201 of the information management server 104. Steps S503, S504, and S508 to S520 shown in FIG.

  First, in step S501, the mobile terminal 106 reads a two-dimensional barcode (for example, QR code) attached to the vending machine. The two-dimensional barcode attached to the vending machine includes a URL that is a request destination for requesting change, and the mobile terminal 106 accesses the URL obtained from the two-dimensional barcode. Then, a request for the inquiry form screen (FIG. 11) is transmitted (step S502). Specifically, in step S502, the mobile terminal 106 accesses the information management server 104 via the Internet 105 and makes an acquisition request for an inquiry form screen (FIG. 11).

  Upon receiving an inquiry form screen (FIG. 11) acquisition request from the mobile terminal 106, the information management server 104 transmits display information (HTML or the like) for displaying the inquiry form screen (FIG. 11) to the mobile terminal 106. (Step S504).

  When the mobile terminal 106 receives display information (HTML or the like) for displaying the inquiry form screen (FIG. 11) from the information management server 104, the mobile terminal 106 interprets the display information (HTML or the like) and displays the inquiry form screen (FIG. 11). 11) is displayed (step S505).

Next, in step 503, the mobile terminal 106 accepts input of inquiry contents by the user via the displayed inquiry form screen (FIG. 11) (step S506).
FIG. 11 is a diagram illustrating an example of an inquiry form screen.

  The inquiry form screen (FIG. 11) includes “occurrence date and time” 1101, “vending machine identification number” 1102, “product name” 1103, “number of purchases” 1104, “input amount” 1105, “insufficient amount (change (declaration))” 1106, “Name” 1107, “Zip Code” 1108, “Address” 1109, “Contact” 1110, “Mail Address” 1111, “Inquiry Content” 1112, “Receiving Method” 1113, “Receiving Date” 1114 Input field, a stop button 1115, and a send button 1116.

  “Occurrence date and time” 1101 indicates the date and time when the change from the vending machine was insufficient when the money was inserted into the vending machine (the time when no change was received from the vending machine). It is a column to input. The “vending machine identification number” 1102 is an input field for inputting information for identifying (specifying) the vending machine for which no change has been issued. The “vending machine identification number” is assigned to the vending machine, and the user views the “vending machine identification number” and inputs the vending machine identification number in the “vending machine identification number” 1102. “Product name” 1103 is an input field for inputting a product name of a product purchased by putting money into the vending machine. Reference numeral 1103 denotes a pull-down menu, which displays a list of product names of products sold by the vending machine, from which product names can be selected. The “number of purchases” 1104 is an input field for inputting the number of items purchased by inserting money into the vending machine. The “input amount” 1105 is an input field for inputting the amount of money that has been inserted into the vending machine. Also, the “insufficient amount (change (declaration))” 1106 indicates the amount of change (insufficient) that has not come out of the vending machine (the amount of change in shortage that has not come out of the vending machine). This is an input field for input. “Name” 1107 is an input field for inputting the name of the customer (self). “Postal code” 1108 is an input field for inputting the postal code of the customer's address. “Address” 1109 is an input field for inputting the address of the customer. “Contact” 1110 is an input field for inputting the customer's telephone number as the customer's contact information. “Mail address” 1111 is an input field for inputting the mail address of the customer as the customer's contact. The “inquiry content” 1112 is an input field for the customer to enter an inquiry comment. The “reception method” 1113 is an input field for inputting a reception method for receiving a shortage of change. Reference numeral 1113 denotes a pull-down menu, which allows the user to select “delivery on the day”, “delivery on the later date”, or “mailing on the (late date)”.

“Handing on the day” indicates a method of handing over the shortage change by handing from the route man on the day where the vending machine is installed. “Handing on the day” indicates that the vending machine In the installation site, it shows the method of handing over the shortage change by hand from the route man at a later date, and “(Last Day) Mail” shows the method of handing over the shortage change by mail at a later date. ing. Further, the “handing over at a later date” may be a method of handing over a shortage of change by handing at a later date at a sales office. The “reception date / time” 1114 is an input field for inputting a desired date / time for receiving the shortage of change. These data are used as inquiry contents data, and input by the user is accepted via the inquiry form screen (FIG. 11) (step S506).

  When the transmission button 1116 is pressed by the user, the mobile terminal 106 transmits the input content (inquiry content data) input via the inquiry form screen (FIG. 11) to the information management server 104 (step) S507).

When the information management server 104 receives the input content (inquiry content data) from the mobile terminal 106 (step S508), the information management server 104 generates the data of the items shown in the inquiry information (FIG. 9) from the input content, as shown in FIG. Store (step S509).
FIG. 9 is a diagram illustrating an example of inquiry information.
The inquiry information table shown in FIG. 9 is stored in a memory such as the HDD 204 of the information management server 104.

  As shown in FIG. 9, the inquiry information includes “occurrence date / time”, “vending machine identification number”, “product name”, “number of purchases”, “input amount”, “change amount (change (declaration))”, “change”. (Calculated value) ”,“ customer name ”,“ customer zip code ”,“ customer address ”,“ customer contact information (phone number) ”,“ customer email address ”,“ inquiry content ”,“ receipt method ”,“ receipt ” It consists of items of “date and time” and “contact flag”.

  In the “occurrence date / time”, a value input in 1101 of the inquiry form screen (FIG. 11) is stored. The “vending machine identification number” stores the value input in 1102 of the inquiry form screen (FIG. 11). The “product name” stores data input in 1103 of the inquiry form screen (FIG. 11). The “number of purchases” stores the data input in 1104 of the inquiry form screen (FIG. 11). “Input amount” stores the data input in 1105 of the inquiry form screen (FIG. 11). The “change amount (change (declaration))” is obtained by subtracting (subtracting) the data input in 1106 of the inquiry form screen (FIG. 11) from the data input in 1105 of the inquiry form screen (FIG. 11). The amount actually received by the customer from the vending machine is stored. In “change (calculated value)”, the generated change is stored in step S509. That is, from the input amount entered in 1105 on the inquiry form screen (FIG. 11), the sales price of the product specified from the product name entered in 1103 on the inquiry form screen (FIG. 11), and the inquiry form screen (FIG. 11). The change obtained by multiplying the number of purchases input in 1104 of 1) is subtracted to calculate change, and the calculated change is stored in “change (calculated value)”. As a method of specifying the sales price of the product from the product name, the sales price of the product corresponding to the product name is specified by referring to the vending machine detailed information (FIG. 8).

The “customer name” stores the data input in 1107 of the inquiry form screen (FIG. 11). The “customer zip code” stores the data input in 1108 of the inquiry form screen (FIG. 11). The “customer address” stores the data input in 1109 of the inquiry form screen (FIG. 11). “Customer contact information (telephone number)” stores data input in 1110 of the inquiry form screen (FIG. 11). “Customer mail address” stores the data input in 1111 of the inquiry form screen (FIG. 11). In the “inquiry content”, data input to 1112 of the inquiry form screen (FIG. 11) is stored. “Receiving method” stores the data input in 1113 of the inquiry form screen (FIG. 11). “Received date / time” stores the data input in 1114 of the inquiry form screen (FIG. 11). The “contact flag” stores information indicating whether or not it is necessary to contact the customer (user). Here, when the flag “not contacted” is stored, it indicates that the customer has not been contacted yet, and indicates that contact is required. In addition, when the “contacted” flag is stored, it indicates that the customer has been contacted and that there is no need to contact the customer. Further, when the “unnecessary” flag is stored, it is indicated that there is no need to contact the customer.
Returning to the description of FIG.

  In step S509, the data of the items shown in the inquiry information (FIG. 9) is generated from the input content and stored in FIG. 9, and in step S510, the inquiry information (FIG. 9), the vending machine detailed information (FIG. 8) and Are compared to determine whether or not the inquired product is in the vending machine that has received the inquiry. (Determine whether the vending machine that received the inquiry sells the inquired product)

For example, if the top record of FIG. 9 is stored as inquiry information in step S509, this record is a vending machine with vending machine identification number “1”, and a customer buys the product name “Blend Coffee”. It shows that. Further, the vending machine detailed information (FIG. 8) indicates that “blended coffee” and “orange juice” are sold by the vending machine having the vending machine identification number “1”. The vending machine detailed information (FIG. 8) indicates that there are three “blend coffee” and four “orange juice” in the vending machine. Therefore, in the case of the top record stored in FIG. 9 as the inquiry information, it is determined that the inquired product “blended coffee” is present in the vending machine with the vending machine identification number “1” inquired. be able to.
FIG. 8 is a diagram showing an example of vending machine detailed information.

  The vending machine detailed information shown in FIG. 8 is information including sales information before the time when change is not taken out from the vending machine. That is, in the vending machine detailed information shown in FIG. 8, the final amount of the sales information before the time when no change is taken out from the vending machine is stored as the initial amount, and the items of sales number and subtotal included in the sales information are stored. It is a deleted table.

  The vending machine detailed information (FIG. 8) is stored in a memory such as the HDD 204 of the information management server 104, and includes “vending machine identification number”, “product name”, “sales price”, “quantity”, and “initial price”. Has been.

  The “vending machine identification number” is information for identifying (specifying) the vending machine as described above. “Product name” is the product name of the product sold in the vending machine. “Sales price” is the sales price of the product.

“Quantity” is the inventory (quantity that can be sold) of the product in the vending machine. The “initial amount” is the total amount of money in the vending machine. Each data in the vending machine detailed information (FIG. 8) is updated according to the sales information obtained from the handy terminal 103. That is, each data in the vending machine detailed information (FIG. 8) is obtained from the handy terminal 103 by the routeman from the vending machine last time indicating the quantity of each product in the vending machine and the amount of money in the vending machine. Used to communicate with a vending machine and acquired from the vending machine. In the example of FIG. 8, the vending machine with the vending machine identification number “1” sells blended coffee and orange juice, and the stock in the vending machine is 3 and 4 respectively. , The money in the vending machine is 1500 yen.
Returning to the description of FIG.

  If it is determined in step S510 that the inquired vending machine sells the inquired product (YES), the process proceeds to step S511, and if it is determined that the product is not sold. (NO), an error mail containing the content to that effect is transmitted to the customer's mail address included in the inquiry information record that is currently processed (step S520), and the process is terminated.

In step S511, it is determined whether the receiving method included in the inquiry information record to be processed is hand delivery ("hand delivery on the day" or "hand delivery on a later date"). When it is determined that the delivery is hand delivery ("hand delivery on the day" or "hand delivery on the later day") (YES), it is determined whether or not the refund date is the current day (step S512). In step S512, the date of refund is determined by determining whether the receipt method included in the inquiry information record to be processed is “hand delivery on the day”, “hand delivery at a later date”, or “mailing at a later date”. It is determined whether it is the current day. If it is determined that the delivery date is “Same-day delivery,” the refund date is determined to be the same day (YES). If it is determined that the delivery date is “Later day delivery” or “(Last day) mail”, the refund date is It is determined that the date is not (NO).
That is, in step S512, it is determined whether the refund date included in the inquiry information is the current day (refund date determination means).
If it is determined in step S512 that the refund date is the current day (YES), a process for determining a person in charge (rootman) to perform the refund is performed (step S513).
In step S513, the person in charge who performs refund is determined by referring to vending machine information (FIG. 7).
FIG. 7 is a diagram illustrating an example of vending machine information.

  The vending machine information (FIG. 7) is stored in a memory such as the HDD 204 of the information management server 104, and includes “vending machine identification number”, “address”, “person in charge”, and “contact address (email address)”. .

In the “vending machine identification number”, information for identifying (specifying) the vending machine is stored. The “address” stores the address of the site where the vending machine is installed. In the “person in charge”, the name of the person in charge is stored as information for identifying the person in charge (rootman) in charge of the vending machine. In “Contact (mail address)”, a mail address that is a destination for sending mail to the handy terminal carried by the person in charge is stored as the person in charge of the person in charge.

  In step S513, the record in the vending machine information (FIG. 7) that matches the vending machine identification number included in the record of the inquiry information that is currently processed is identified, and the person in charge indicated in the identified record is refunded. The person in charge will be determined.

  Then, an e-mail (e-mail) including inquiry information to be processed is created with the contact address of the identified record as the destination, and is transmitted to the handy terminal operated by the determined person in charge (step S514). As described above, when it is determined that the refund date is the same day, the person in charge of the vending machine is contacted to make a refund (person contact means).

  Then, a confirmation email containing information indicating that the identified person in charge is directed to the location where the customer is located (a vending machine or a nearby location) is sent to the customer email included in the inquiry information record currently being processed. The address is transmitted as the destination (step S515), and the process is terminated.

If it is determined in step S511 that it is not hand delivery ("hand delivery on the day" or "hand delivery on the following day") (NO), that is, if it is determined that it is "(mailed later)", or in step S512, When it is determined that the refund date is not the same day (NO), that is, when it is determined that “handed at a later date” or “mailing at a later date”, the process proceeds to step S516, and a difference calculation process is performed. Run.
The detailed process of the difference calculation process shown in step S516 is shown in FIG.
FIG. 6 is an example of a flowchart showing detailed processing of the difference calculation processing shown in step S516.
The processing in steps S602 to S604 illustrated in FIG. 6 is executed by the CPU 201 of the information management server 104.
Further, the process of step S601 shown in FIG. 6 is executed by the CPU 201 of the handy terminal 103.

  When the purchaser (customer) who made the inquiry purchases the product with the vending machine, all the change does not come out of the vending machine, and then the vending machine using the handy terminal 103 owned by the route man. The sales information (FIG. 10) acquired from the vending machine is stored in a memory such as the HDD 204 of the handy terminal 103.

Thus, after acquiring data from each vending machine, the route man who returns to the sales office sets the handy terminal 103 in the OC 102. Then, when the OC 102 and the handy terminal 103 are communicably connected, the handy terminal 103 transmits the sales information (FIG. 10) stored in the handy terminal 103 to the client terminal 101. Then, the sales information (FIG. 10) is transmitted from the client terminal 101 to the information management server 104 (step S601).
Here, the sales information shown in FIG. 10 will be described.
FIG. 10 is a diagram illustrating an example of sales information.
The sales information shown in FIG. 10 is the sales information after the time when no change has come out from the vending machine.
The sales information includes “vending machine identification number”, “product name”, “sales price”, “quantity”, “number of sales”, “subtotal”, and “final amount”.

  The “vending machine identification number” is information for identifying (specifying) the vending machine as described above. “Product name” is the product name of the product sold in the vending machine. “Sales price” is the sales price of the product.

“Quantity” is the inventory (quantity that can be sold) of the product in the vending machine. “Number of sales” is the number of products sold by the vending machine since the handy terminal previously acquired sales information from the vending machine by the operation of the route man. The “subtotal” is a value for each product obtained by multiplying the “number of sales” and the “sales price”. The “final amount” indicates the total amount of money in the vending machine.

  When the information management server 104 receives the sales information (FIG. 10) from the handy terminal 103 via the client terminal 101 (step S602), the vending machine identification that matches the vending machine identification number of the inquiry information (FIG. 9). By determining whether or not the number is included in the sales information, it is determined whether or not the sales information of the vending machine that has received the inquiry has been received (step S603).

If it is determined that the sales information of the vending machine that has received the inquiry has not been received (NO), the process returns to step S602 to wait for the reception of the sales information of the vending machine that has received the inquiry. On the other hand, if it is determined that the sales information of the vending machine that has received the inquiry has been received (YES), the sales difference and the change amount for the vending machine that has received the inquiry are calculated (step S604), and processing is performed. To step S517 in FIG.
Here, the method of calculating the sales difference calculated in step S604 will be described.

  The difference in sales is “the final amount of money (total amount) in the vending machine of sales information (FIG. 10)” − “the initial amount of vending machine detailed information (FIG. 8) in the vending machine” + “the vending machine” Is calculated by calculating the sum of each subtotal of sales information (FIG. 10).

  For example, using the vending machine detailed information in FIG. 8 and the sales information in FIG. 10 to calculate the sales difference for the vending machine with the vending machine identification number “1”, 1900 yen (final amount) − (1500 yen (initial amount) + (240 yen + 110 yen) (sum of each subtotal)) = 50 yen, and the sales difference is 50 yen.

In this way, in step S604, using the sales information (information in FIGS. 8 and 10) stored before and after the time when no change is taken out from the vending machine, the product in the vending machine is stored. The amount of money that should be in the vending machine by the sales of (("the initial amount of vending machine detailed information (Fig. 8) in the vending machine" + "sum of each subtotal of sales information (Fig. 10) in the vending machine") )) And the amount of money in the vending machine (“final amount of money in the vending machine (total amount) in the sales information (FIG. 10)”) is calculated.
Next, a method for calculating the change amount calculated in step S604 will be described.
The change amount is obtained by calculating “change of inquiry information (FIG. 9) (calculated value)” − “change of inquiry information (FIG. 9) (declaration)”.

For example, if the change amount for the vending machine with the vending machine identification number “1” is calculated using the inquiry information of FIG. 9, 80 yen (change (calculated value)) − 30 yen (change (declaration)) = 50 yen The change amount will be 50 yen. That is, the shortage amount included in the inquiry information is 50 yen. The change amount is a shortage amount obtained from the inquiry information.
Returning to the description of FIG.

  Next, in step S517, the sales difference calculated in step S604 is larger than “0 (zero)”, the sales difference calculated in step S604, and the change difference calculated in step S604. It is determined whether or not. Thereby, it is determined whether a refund is given to the customer (determination means).

  In step S517, the sales difference calculated in step S604 is larger than “0 (zero)”, and the sales difference calculated in step S604 and the change difference calculated in step S604 are calculated as follows. If it is determined that they match (YES), the amount entered by the customer in 1106 on the inquiry form screen (FIG. 11) at a later date is entered into 1113 on the inquiry form screen (FIG. 11). Return data including information indicating that it is returned to the customer is created at the date and time input in 1114 of FIG. 11), and the return data is registered in the route man's schedule (step S518).

  Then, an e-mail including the return data is created, and the e-mail is transmitted with the customer e-mail address included in the record of the inquiry information currently being processed as the destination (step S519), and the process is terminated.

  On the other hand, in step S517, it is determined that the sales difference calculated in step S604 is "0 (zero)" or less, or that the sales difference calculated in step S604 and the change difference calculated in step S604 do not match. In this case, the process proceeds to step S520, and an error mail containing the content is sent to the customer's mail address included in the inquiry information record that is currently processed (step S520), and the process ends. .

  As mentioned above, according to this invention, according to the inquiry by the terminal which a customer operates, the operation | work by a seller for confirming that the change did not come out from a vending machine can be made reducible.

  The embodiment of the present invention has been described in detail above. However, the present invention can take an embodiment as a system, an apparatus, a method, a program that can be read and executed by the apparatus, a storage medium, or the like. In addition, the present invention may be applied to a system composed of a plurality of devices, or may be applied to an apparatus composed of a single device.

  Another object of the present invention is to supply a storage medium storing software program codes for realizing the functions of the above-described embodiments to a system or apparatus, and the computer (or CPU or MPU) of the system or apparatus stores the storage medium. Needless to say, this can also be achieved by reading and executing the program code stored in.

  In this case, the program code itself read from the storage medium realizes the functions of the above-described embodiments, and the program code itself and the storage medium storing the program code constitute the present invention.

  As a storage medium for supplying the program code, for example, a flexible disk, a hard disk, an optical disk, a magneto-optical disk, a CD-ROM, a CD-R, a magnetic tape, a nonvolatile card, a ROM, or the like can be used.

  Further, by executing the program code read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (basic system or operating system) running on the computer based on the instruction of the program code. Needless to say, a case where the function of the above-described embodiment is realized by performing part or all of the actual processing and the processing is included.

  Further, after the program code read from the storage medium is written in a memory provided in a function expansion board inserted into the computer or a function expansion unit connected to the computer, the function is determined based on the instruction of the program code. It goes without saying that the CPU or the like provided in the expansion board or function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

101 Client terminal 102 OC
103 Handy Terminal 104 Information Management Server 105 Internet 106 Mobile Terminal 107 Vending Machine 108 Vending Machine 109 Vending Machine 110 Vending Machine

Claims (5)

An information processing apparatus for storing sales information of products in the vending machine obtained from the vending machine in a storage device,
Receiving means for receiving inquiry information including a time when no change has been taken out from the vending machine and a shortage amount of change that has not been taken out from the vending machine, from a mobile terminal operated by a customer;
Storage means for storing in the storage device sales information before and after the time when change was not taken out from the vending machine, included in the inquiry information received by the receiving means;
Using the sales information stored in the storage device before and after the time when no change was taken out from the vending machine, the amount of money that should be in the vending machine by the sales of the product in the vending machine, A difference calculating means for calculating a sales difference that is a difference from the amount of money in the vending machine;
Determining means for determining whether to refund the customer according to the shortage amount obtained from the inquiry information received by the receiving means and the sales difference calculated by the difference calculating means;
A contact means for contacting the mobile terminal for a refund when it is determined by the determination means to refund the customer;
An information processing apparatus comprising: The inquiry information further includes a refund date,
Refund date determination means for determining whether the refund date included in the inquiry information received by the receiving means is the current day;
A contact person contact means for contacting the person in charge of the vending machine to make a refund when the refund date is determined to be the same day by the refund date determination means;
Further comprising
2. The information processing apparatus according to claim 1, wherein when the refund date is determined to be the current day by the refund date determination unit, the contact unit contacts the mobile terminal for a refund. .   The difference calculating means stores the sales before and after the time when no change has been taken out from the vending machine stored in the storage means when the refund date determining means determines that the refund date is not the current day. The information is used to calculate a sales difference that is the difference between the amount of money that should be in the vending machine and the amount of money that is in the vending machine based on the sales of the products in the vending machine. Item 3. The information processing device according to Item 2. A control method in an information processing apparatus for storing sales information of products in the vending machine obtained from a vending machine in a storage device,
The receiving means of the information processing apparatus includes inquiry information including a time when no change has been taken out from the vending machine and a shortage amount of change that has not been taken out from the vending machine from a mobile terminal operated by a customer. A receiving process for receiving;
A storage step of storing in the storage device sales information before and after a time when no change has been taken out from the vending machine, the storage unit of the information processing device included in the inquiry information received by the receiving unit;
The difference calculation means of the information processing device uses the sales information stored in the storage device before and after the time when no change has been taken out of the vending machine, according to the sales of the products in the vending machine. A difference calculating step of calculating a sales difference that is the difference between the amount of money that should be in the vending machine and the amount of money in the vending machine;
Determination that the determination unit of the information processing device determines whether to refund the customer according to the shortage amount obtained from the inquiry information received by the reception step and the sales difference amount calculated by the difference calculation step Process,
When the determination unit determines that the customer is to be refunded by the determination step, the communication unit of the information processing device contacts the mobile terminal for refund, and
A control method comprising: A program that can be read and executed by an information processing device that stores sales information of products in the vending machine obtained from the vending machine in a storage device,
The information processing apparatus;
Receiving means for receiving inquiry information including a time when no change has been taken out from the vending machine and a shortage amount of change that has not been taken out from the vending machine, from a mobile terminal operated by a customer;
Storage means for storing in the storage device sales information before and after the time when change was not taken out from the vending machine, included in the inquiry information received by the receiving means;
Using the sales information stored in the storage device before and after the time when no change was taken out from the vending machine, the amount of money that should be in the vending machine by the sales of the product in the vending machine, A difference calculating means for calculating a sales difference that is a difference from the amount of money in the vending machine;
Determining means for determining whether to refund the customer according to the shortage amount obtained from the inquiry information received by the receiving means and the sales difference calculated by the difference calculating means;
A program that causes the mobile terminal to function as contact means for making a refund when it is determined by the determination means that the customer is to be refunded.

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