JP2013090173A - Multifunction machine operation control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a multifunction machine operation control system that can stop a multifunctional machine in emergency in response to an emergency earthquake report, and safely make a recovery while preventing a secondary disaster from being caused by a user's restarting operation.SOLUTION: An FSS server 31 includes an emergency earthquake report reception part 31c receiving the emergency earthquake report including a predicted arrival time and predicted earthquake intensity of an earthquake, an emergency stop part 31d transmitting an emergency stop signal to an MFP 100 according to the predicted earthquake intensity of the emergency earthquake report, and a self-diagnosis instruction part 31e transmitting a self-diagnosis instruction signal to the MFP 100 after the predicted arrival time of the emergency earthquake report. The MFP 100 invalidates a user's operation input when an emergency stop is made according to the emergency stop signal, makes a self-diagnosis according to the self-diagnosis instruction signal, and transmits a result of the self-diagnosis to the FSS server 31. The FSS server 31 analyzes the result of the self-diagnosis received from the MFP 100, and controls the operation of the MFP 100 according to an analysis result.

Description

  The present invention relates to a multifunction peripheral operation control system, and more particularly to a system for emergency stop of a multifunction peripheral using an earthquake early warning when an earthquake occurs.

  In the past, so-called FSS (Field Support System) has been used in companies and the like that accumulates knowledge such as technology and product specification information, customer information, and failure information in a database and uses that knowledge to support users. . By using such a system, business efficiency, customer response speed, and cost reduction have been achieved. In this FSS, a user support service is provided for a service target such as an MFP (digital multifunction peripheral) having multiple functions such as a network function and a facsimile function.

  In the FSS in the MFP, it is possible to transmit information on the state of the MFP to a customer center having a database for customer management and service management, or the MFP settings can be changed by operating the MFP remotely from the server device of the customer center. The system is configured to be possible. In other words, the FSS provides a function for accessing the MFP from a remote server device and performing remote maintenance of the MFP. With this remote maintenance function, trouble can be avoided without a service person visiting the user. (For example, refer to Patent Document 1).

  By the way, for example, when a large earthquake having a seismic intensity of 5 or more occurs, the MFP may receive a large vibration due to the earthquake and damage the power supply system, the paper transport mechanism, the electronic circuit, and the like. In response to such a large earthquake, it is necessary to stop the MFP promptly (emergency stop) in order to prevent a secondary disaster such as a fire.

  It is known that earthquakes as natural phenomena include P waves that travel relatively fast at a speed of about 5 to 7 km per second, and S waves that travel slower than the P wave at a speed of 3 to 4 km per second, but with large shaking. It has been. In Japan, mainly from the Japan Meteorological Agency, when an earthquake occurs, the seismic observation device (seismic meter) installed in various parts of Japan detects P waves that are transmitted relatively quickly by the seismic observation device near the epicenter. Based on the P-wave observation data detected by the device, the earthquake source, the magnitude of the earthquake (magnitude), the expected arrival time and the expected seismic intensity that the S-wave is expected to reach in various parts of Japan are immediately estimated and prepared by the Japan Meteorological Agency. The earthquake early warning server is delivered as quickly as possible as an earthquake early warning.

  For example, Patent Document 2 describes an MFP that performs an emergency stop using the above-mentioned emergency earthquake warning when an earthquake occurs. This MFP has an emergency stop operation for executing an emergency stop operation of the MFP on the basis of the receiving means for receiving an earthquake early warning when an earthquake occurs, and the predicted arrival time and the predicted seismic intensity of the emergency earthquake warning received by the receiving means. Execution means.

JP 2008-259087 A JP 2009-72922 A

  In the technology described in Patent Document 2, an emergency stop device is incorporated in the MFP, thereby receiving an earthquake early warning, and executing an emergency stop operation according to the expected arrival time and the predicted seismic intensity based on the emergency earthquake early warning. ing. However, if the user inadvertently restarts the MFP after an earthquake, there is a risk of a secondary disaster such as a fire or electric leakage. The MFP described in Patent Document 1 can perform various maintenance remotely from the management server, but is not intended for operation control in the event of an earthquake, so there is still a risk of secondary disasters occurring. .

  The present invention has been made in view of the above situation, and enables an emergency stop of a multifunction peripheral according to an earthquake early warning, while preventing a secondary disaster from occurring due to a user's restart operation, It is an object of the present invention to provide a multifunction peripheral operation control system that can be restored to a normal state.

  In order to solve the above-described problem, a first technical means of the present invention includes a multifunction peripheral and a management server connected to the multifunction peripheral via a network, and the management server is configured to store the multifunction peripheral when an earthquake occurs. A multifunction machine operation control system for controlling operation, wherein the management server receives an emergency earthquake warning receiving unit that receives an earthquake early warning including an estimated arrival time and an expected earthquake intensity, and an earthquake intensity predicted by the emergency earthquake early warning An emergency stop unit that transmits an emergency stop signal to the multifunction device, and a self-diagnosis instruction unit that transmits a self-diagnosis instruction signal to the multifunction device after the expected arrival time by the emergency earthquake warning, When the emergency stop is made according to the emergency stop signal, the operation input by the user is invalidated, and the self-diagnosis is executed according to the self-diagnosis instruction signal, and the result of the self-diagnosis is obtained. Transmitted to the serial management server, the management server analyzes the results of the self-diagnosis received from the MFP, according to the analysis result is obtained by control means controls the operation of the MFP.

  According to a second technical means, in the first technical means, the management server prohibits the acceptance of all jobs when it is determined from the analysis result that the power supply system of the multifunction peripheral is out of order. An all-job acceptance prohibition signal is transmitted, and the multifunction device continues the emergency stop state according to the all-job acceptance prohibition signal and prohibits acceptance of all jobs.

  According to a third technical means, in the first technical means, the management server has a failure in one or more functions of a printer function, a copy function, a facsimile function, and a scanner function of the multifunction peripheral based on the analysis result. The partial function restart signal for resuming the operation of the function other than the failed function is transmitted, and the multi-function device transmits a function other than the failed function according to the partial function restart signal. The operation of the function is resumed, and the acceptance of the job related to the failed function is prohibited.

  According to a fourth technical means, in the first technical means, the management server indicates that any of the power supply system, printer function, copy function, facsimile function, and scanner function of the multi-function peripheral has failed from the analysis result. When the determination is made, an emergency stop release signal for releasing the emergency stop of the multifunction device is transmitted, and the multifunction device releases the emergency stop and restarts the operation according to the emergency stop release signal. Is.

  According to a fifth technical means, in any one of the first to fourth technical means, the management server and the multifunction peripheral are installed in a predetermined area, and the management server includes a sensor for detecting shaking. The self-diagnosis instruction unit outputs the self-diagnosis instruction signal when the predicted seismic intensity based on the emergency earthquake warning is a specified value or more and the actual seismic intensity detected by the sensor is less than a specified value. An emergency stop cancellation signal for canceling the emergency stop of the multifunction peripheral is transmitted without transmitting.

  According to a sixth technical means, in any one of the first to fifth technical means, the management server issues a service call for performing maintenance of the multifunction peripheral determined to have failed due to an earthquake to a non-earthquake In some cases, the management server sends a call to a pre-registered destination in preference to the maintenance provided to the multifunction device.

  A seventh technical means is the technical means according to any one of the first to sixth technical means, wherein the multi-function machine includes a display unit, and causes the display unit to display a status of control by the management server when an earthquake occurs. It is characterized by that.

  According to the present invention, it is possible to control the operation of the multifunction peripheral from the management server by performing an emergency stop of the multifunction peripheral from the management server in accordance with the earthquake early warning and analyzing the self-diagnosis result of the multifunction peripheral. It is possible to recover safely while preventing the occurrence of a secondary disaster due to the user's restart operation.

1 is a diagram illustrating a configuration example of a multifunction peripheral according to the present invention. 1 is a diagram illustrating an outline of a multifunction peripheral operation control system according to the present invention. FIG. It is a figure which shows the structural example of MFP and FSS server which comprise this system. It is a figure for demonstrating the example of service operation by FSS. It is a functional block diagram for demonstrating the structural example of MFP and FSS server by this invention. It is a flowchart for demonstrating the example of a process corresponding to the earthquake in this system. It is a flowchart for demonstrating the example of a process corresponding to the earthquake in this system, and is a continuation of FIG.

  FIG. 1 is a diagram illustrating a configuration example of a multifunction peripheral according to the present invention. The multi-function device 100 forms multi-color and single-color images on a predetermined sheet (recording paper) in accordance with image data transmitted from the outside, and includes an apparatus main body 101 and an automatic document processing apparatus 102. It is configured. The apparatus main body 101 includes an exposure unit 1, a developing device 2, a photosensitive drum 3, a cleaner unit 4, a charger 5, an intermediate transfer belt unit 6, a fixing unit 7, a paper feed cassette 81, a paper discharge tray 91, and the like. It is configured.

  A document placing table 92 made of transparent glass on which a document is placed is provided on the upper part of the apparatus main body 101, and an automatic document processing device 102 is attached to the upper side of the document placing table 92. The automatic document processing apparatus 102 automatically conveys the document on the document table 92. The document processing apparatus 102 is configured to be rotatable in the direction of arrow M, and the document can be placed manually by opening the document table 92.

  The image data handled in the multifunction device 100 corresponds to a color image using each color of black (K), cyan (C), magenta (M), and yellow (Y). Accordingly, four developing devices 2, photosensitive drums 3, charging devices 5, and cleaner units 4 are provided to form four types of latent images corresponding to the respective colors, and are respectively provided in black, cyan, magenta, and yellow. These are set to form four image stations.

  The charger 5 is a charging means for uniformly charging the surface of the photosensitive drum 3 to a predetermined potential. In addition to the charger type as shown in FIG. 1, a contact type roller type or brush type charger is used. Sometimes used. The exposure unit 1 is configured as a laser scanning unit (LSU) provided with a laser emitting portion, a reflection mirror, and the like. The exposure unit 1 includes a polygon mirror that scans a laser beam and optical elements such as a lens and a mirror for guiding the laser beam reflected by the polygon mirror to the photosensitive drum 3. As the exposure unit 1, for example, a method using an EL or LED writing head in which light emitting elements are arranged in an array can be employed.

  The exposure unit 1 has a function of forming an electrostatic latent image corresponding to the image data on the surface thereof by exposing the charged photosensitive drum 3 according to the input image data. The developing unit 2 visualizes the electrostatic latent images formed on the respective photosensitive drums 3 with toner of four colors (YMCK). The cleaner unit 4 removes and collects toner remaining on the surface of the photosensitive drum 3 after development and image transfer.

  The intermediate transfer belt unit 6 disposed above the photosensitive drum 3 includes an intermediate transfer belt 61, an intermediate transfer belt driving roller 62, an intermediate transfer belt driven roller 63, an intermediate transfer roller 64, and an intermediate transfer belt cleaning unit 65. I have. Four intermediate transfer rollers 64 are provided corresponding to each color for YMCK. The intermediate transfer belt driving roller 62, the intermediate transfer belt driven roller 63, and the intermediate transfer roller 64 are driven to rotate while the intermediate transfer belt 61 is stretched. Each intermediate transfer roller 64 provides a transfer bias for transferring the toner image on the photosensitive drum 3 onto the intermediate transfer belt 61.

  The intermediate transfer belt 61 is provided so as to be in contact with each photoconductor drum 3, and the toner images of the respective colors formed on the photoconductor drum 3 are sequentially transferred to the intermediate transfer belt 61 and transferred. Further, it has a function of forming a color toner image (multicolor toner image) on the intermediate transfer belt 61. The intermediate transfer belt 61 is formed in an endless shape using, for example, a film having a thickness of about 100 μm to 150 μm.

  Transfer of the toner image from the photosensitive drum 3 to the intermediate transfer belt 61 is performed by an intermediate transfer roller 64 that is in contact with the back side of the intermediate transfer belt 61. A high-voltage transfer bias (a high voltage having a polarity (+) opposite to the toner charging polarity (−)) is applied to the intermediate transfer roller 64 in order to transfer the toner image. The intermediate transfer roller 64 is a roller whose base is a metal (for example, stainless steel) shaft having a diameter of 8 to 10 mm and whose surface is covered with a conductive elastic material (for example, EPDM, urethane foam, or the like). With this conductive elastic material, a high voltage can be uniformly applied to the intermediate transfer belt 61. Although a roller shape is used as the transfer electrode, a brush or the like can also be used.

  As described above, the electrostatic images visualized according to the respective hues on the respective photosensitive drums 3 are laminated on the intermediate transfer belt 61. As described above, the laminated image information is transferred onto the sheet by the transfer roller 10 disposed at the contact position between the sheet and the intermediate transfer belt 61 by the rotation of the intermediate transfer belt 61. At this time, the intermediate transfer belt 61 and the transfer roller 10 are pressed against each other at a predetermined nip, and a voltage for transferring the toner onto the sheet is applied to the transfer roller 10 (the polarity opposite to the toner charging polarity (−)). (+) High voltage). Furthermore, in order to obtain the above nip constantly, the transfer roller 10 uses either the transfer roller 10 or the intermediate transfer belt drive roller 62 as a hard material (metal or the like) and the other as a soft material such as an elastic roller (an elastic rubber roller). Or a foaming resin roller or the like).

  Further, as described above, the toner attached to the intermediate transfer belt 61 by contacting the photosensitive drum 3 or the toner remaining on the intermediate transfer belt 61 without being transferred onto the sheet by the transfer roller 10 is used in the next step. Therefore, the intermediate transfer belt cleaning unit 65 is configured to remove and collect the toner. The intermediate transfer belt cleaning unit 65 includes a cleaning blade as a cleaning member that comes into contact with the intermediate transfer belt 61. The intermediate transfer belt 61 that comes into contact with the cleaning blade is supported by an intermediate transfer belt driven roller 63 from the back side. ing.

  The paper feed cassette 81 is a tray for storing sheets (recording paper) used for image formation, and is provided below the exposure unit 1 of the apparatus main body 101. A sheet used for image formation can also be placed in the manual paper feed cassette 82. A paper discharge tray 91 provided above the apparatus main body 101 is a tray for collecting printed sheets face down.

  Further, the apparatus main body 101 has a substantially vertical sheet conveyance path S for feeding the sheets of the sheet feeding cassette 81 and the manual sheet feeding cassette 82 to the sheet discharge tray 91 via the transfer roller 10 and the fixing unit 7. Is provided. In the vicinity of the paper transport path S from the paper feed cassette 81 or the manual paper feed cassette 82 to the paper discharge tray 91, pickup rollers 11a and 11b, a plurality of transport rollers 12a to 12d, a registration roller 13, a transfer roller 10, and a fixing unit. 7 etc. are arranged.

  The conveyance rollers 12 a to 12 d are small rollers for promoting and assisting conveyance of the sheet, and a plurality of conveyance rollers 12 a to 12 d are provided along the sheet conveyance path S. The pickup roller 11 a is provided near the end of the paper feed cassette 81, picks up sheets one by one from the paper feed cassette 81, and supplies them to the paper transport path S. Similarly, the pickup roller 11 b is provided near the end of the manual paper feed cassette 82, picks up one sheet at a time from the manual paper feed cassette 82, and supplies it to the paper transport path S.

  An outline of a multifunction peripheral operation control system (hereinafter simply referred to as the present system) according to the present invention will be described with reference to FIG.

  As illustrated in FIG. 2, the present system is a system including the MFP 100 and the FSS server 31 connected to the MFP 100 via the network N, and in particular, a system capable of controlling the earthquake response processing. It has become. Specifically, the MFP 100 can be urgently stopped by the FSS server 31 when an earthquake occurs. The FSS server 31 is an example of the management server of the present invention, and has a function of providing a field support system. As the network N, a public network such as a telephone line or a network such as a LAN can be appropriately applied. Hereinafter, the FSS server 31 of the present system will be described on the assumption that the normal service at the time of non-earthquake is performed, but this normal service may not be incorporated.

  The MFP 100 in this system is installed in a place (user base 20) used by a user, and is connected via a network N to a plurality of PCs exemplified by the print server 22 and the PCs 21a to 21c. The MFP 100 performs a print process, a scan process, or the like based on a user operation on the main body or based on a request from the PCs 21a to 21c via the print server 22. The MFP 100 is further connected to an FSS server 31 of an external service center 30 (also referred to as a customer center) via a network N. The FSS server 31 is also connected to the PCs 40a to 40a installed at the service provider base via the network N. 40c. The FSS server 31 monitors the operating status of the MFP 100, whether there is a problem, the remaining amount of consumables, and the like, and such information can be monitored from the PCs 40a to 40c. The service center 30 is installed in each region, and provides a maintenance service or the like for MFPs installed in companies in the jurisdiction.

  Furthermore, the FSS server 31 is connected to an earthquake information providing server (not shown) that provides an emergency earthquake warning via the network N. That is, the FSS server 31 can receive the emergency earthquake bulletin from the earthquake information providing server.

  FIG. 3 is a diagram illustrating a configuration example of the MFP and the FSS server that configure the present system. MFP 100 is connected to FSS server 31 of service center 30 via network N. Usually, a plurality of MFPs 100 to be provided by the FSS server 31 are connected on the network N, and the state of these MFPs 100 is managed by the FSS server 31.

  The MFP 100 includes a device control unit 113 including a CPU that performs a calculation and a RAM that stores temporary information associated with the calculation. Device control unit 113 includes a ROM that stores a control program for controlling MFP 100. This control program can be distributed via a portable recording medium or a network in which the control program is recorded so as to be readable by a computer. The control in the FSS server 31 is similarly executed by a program (server program), but can be distributed in the same manner.

  In addition, a management unit 116 that is a memory that stores management information (various control information) for managing processing performed by the MFP 100 is connected to the device control unit 113. Further, the device control unit 113 is connected to an image reading unit 110 that reads an image recorded on a recording sheet and generates image data. The image reading unit 110 is provided with a CCD 110a for taking a document image as image data. Further, the device control unit 113 includes an input unit 111a such as a touch panel or a numeric keypad to which information such as a command from the user is input, and a liquid crystal panel that displays information necessary for operation, setting change contents, and the like. An operation unit (operation panel) 111 including the display unit 111b is connected.

  The device control unit 113 is connected to an image forming unit 112 that forms an image of image data on a recording sheet. The image forming unit 112 includes a memory 112a that temporarily stores image data, a printing unit (LSU) 112b that forms an image from image data stored in the memory 112a and records the image on recording paper, and a printing unit 112b. A paper feed tray 112c for storing recording paper for image formation is provided. The MFP 100 can temporarily store the image data generated by the image reading unit 110 in the memory 112a, and then form an image with the printing unit 112b. The image data once stored in the memory 112a may be stored in the hard disk (HD) 115.

  In addition, a FAX unit 117 that transmits and receives FAX data via a telephone line is connected to the device control unit 113. MFP 100 is connected to an external facsimile machine via a telephone line, and can transmit and receive FAX data to and from this facsimile machine.

  Further, the MFP 100 can receive the image data transmitted from the PCs 21 a to 21 c in FIG. 2 by the communication unit 114, and can form an image from the received image data by the image forming unit 112. In this way, the MFP 100 can function as a network printer.

  The FSS server 31 includes a communication unit 311 for communicably connecting to the MFP 100 and the earthquake information providing server via the network N, a control unit 312 including a CPU and a memory for controlling the operation of the FSS server 31, a hard disk, etc. And a storage unit 313. The FSS server 31 includes a database (DB) 32 for providing FSS.

  A main object of the present invention is to enable an emergency stop of a multifunction peripheral according to an earthquake early warning, and to safely recover the multifunction peripheral while preventing occurrence of a secondary disaster due to a user's restart operation. As a configuration for this, the FSS server 31 transmits an emergency stop signal to the MFP 100 in accordance with an earthquake early warning receiving unit that receives an earthquake early warning including an expected arrival time and an expected earthquake intensity, and an earthquake intensity predicted by the earthquake early warning. And an emergency stop unit that transmits a self-diagnosis instruction signal to the MFP 100 after the expected arrival time by the earthquake early warning. The earthquake early warning reception unit, emergency stop unit, and self-diagnosis instruction unit are stored in the storage unit 313 as programs, and are realized by the control unit 312 executing the programs.

  When the emergency stop is performed according to the emergency stop signal from the FSS server 31, the MFP 100 invalidates the operation input by the user, executes the self-diagnosis according to the self-diagnosis instruction signal, and transmits the self-diagnosis result to the FSS server 31. . Then, FSS server 31 analyzes the result of self-diagnosis received from MFP 100 and controls the operation of MFP 100 according to the analysis result.

  In the above description, when the predicted seismic intensity included in the earthquake early warning is, for example, a seismic intensity of 5 or more, the FSS server 31 transmits an emergency stop signal to urgently stop the MFP 100. That is, the FSS server 31 acquires the predicted seismic intensity of the area where the FSS server 31 is installed (the area under the jurisdiction of the service center 30) from the earthquake early warning, and the acquired predicted seismic intensity is the specified seismic intensity (here, seismic intensity 5 ) If this is the case, an emergency stop signal is transmitted to MFP 100. In this example, it is assumed that all MFPs connected to the FSS server 31 via the network N are installed in a company or the like included in an area controlled by the service center 30. Receiving this emergency stop signal, MFP 100 invalidates the operation input by the user, that is, invalidates the input by the operation key and stops the operation of accepting the user operation.

  Then, FSS server 31 transmits a self-diagnosis instruction signal to MFP 100 after the expected arrival time based on the earthquake early warning. Here, it is preferable that the self-diagnosis by the MFP 100 is performed after the shaking due to the earthquake has subsided. For this reason, the FSS server 31 may transmit a self-diagnosis instruction signal to the MFP 100 when a predetermined time (for example, 1 to 3 minutes) elapses from the estimated arrival time of the earthquake.

  Upon receiving the self-diagnosis instruction signal from the FSS server 31, the MFP 100 collects information, temperature information, and the like from each sensor in the MFP, for example, and uses the collected information as a self-diagnosis result via the network N as the FSS server 31. Reply to More specifically, for example, the device control unit 113 collects damage information (failure information) of each part such as a power supply system, an image forming system, a paper transport system, a fixing system, a scanner system, and a communication system. This damage information can be collected if the part is not stopped due to a failure. That is, if the device control unit 113 and each part can communicate with each other, damage information is collected, and the collected damage information is transmitted to the FSS server 31 as a self-diagnosis result. Further, although damage information cannot be collected for parts that cannot be communicated, the device control unit 113 determines that parts that cannot collect damage information are damaged, and transmits the fact to the MFP 100.

  The FSS server 31 analyzes the self-diagnosis result from the MFP 100 and controls the operation of the MFP 100 according to the analysis result. Specifically, if the FSS server 31 determines from the analysis result that the power supply system of the MFP 100 has failed, the FSS server 31 transmits an all job reception prohibition signal for prohibiting reception of all jobs. In this case, the MFP 100 continues the emergency stop state according to the all job reception prohibition signal from the FSS server 31 and prohibits reception of all jobs.

  Further, when the FSS server 31 determines from the analysis result that one or more of the printer function, copy function, facsimile function, and scanner function of the MFP 100 is malfunctioning, the operation of other functions than the malfunctioning function is performed. A partial function resumption signal for resuming is transmitted. For example, when the paper transport system is damaged, it is determined that the printer function and the copy function are out of order, and the facsimile transmission and scanner functions are not out of order. In this case, in response to the partial function restart signal from the FSS server 31, the MFP 100 restarts the operation of functions other than the failed function and prohibits reception of a job related to the failed function.

  If the FSS server 31 determines from the analysis result that all of the power supply system, the printer function, the copy function, the facsimile function, and the scanner function of the MFP 100 have not failed, the emergency stop for canceling the emergency stop of the MFP 100 is performed. Send a release signal. In this case, the MFP 100 releases the emergency stop and restarts the operation in accordance with the emergency stop release signal from the FSS server 31.

  In this way, MFPs that have been confirmed to be safe through self-diagnosis are controlled to resume operation, and MFPs that have been damaged by an earthquake are controlled to continue to stop operation or to be returned to limited functions. The As a result, it is possible to prevent secondary disasters caused by an inadvertent restart operation by the user and to manage the operation of the MFP giving priority to safety.

  The service operation example illustrated in FIG. 4 is an operation example including the normal service as described above, in which FSS is applied to the MFP 100. The FSS is operated by the FSS server 31 that targets the MFP 100 and is connected to the MFP 100 via the network N. The MFP 100 is an apparatus having a scanner function, a printer function, and the like. However, the present invention can also be applied to various image processing apparatuses having an image processing function such as a printer, a network scanner, and a facsimile apparatus.

  The MFP 100 to be serviced by the FSS is installed in the office or store of the user (service customer), and the service by the FSS is provided by the system (FSS server 31) in the service center 30 installed by the service provider. To do. As can be seen from the configuration example of FIG. 2, in the system that operates the FSS, the MFP 100 owned by the user is connected to the system of the service center 30 via the communication means, and the user support service from the remote by the FSS is provided by the system. Provided.

  In the user support service by FSS, the remote meter reading and remote diagnosis function 41 for metering the counter value (recording paper usage) of the MFP 100 by the service center 30 system, and remote maintenance for the MFP 100 from the service center 30 system are executed. A remote maintenance function 42, an alert transmission function 43 for the system of the service center 30 from the MFP 100, and the like.

  For example, the setting contents of the MFP 100 are periodically transmitted to the service center 30 by the remote diagnosis function 41. In addition, the alert transmission function 43 transmits information regarding the content of the trouble that has occurred in the MFP 100 to the service center 30. Self-diagnosis by the MFP 100 can also be executed using these functions.

  The service center 30 performs a primary trouble handling process 45 and an automatic toner delivery process 46 based on the alert information and meter reading / diagnosis information transmitted from the MFP 100 of the user. In the primary troubleshooting, maintenance is performed remotely from the service center 30 using the remote maintenance function 42. When an alert indicating that the toner remaining amount is low is transmitted from the MFP 100, an automatic toner delivery process 46 for the user is executed.

  Further, when a service person needs to visit due to the trouble, the service center 30 sends a trouble content (diagnosis information) 47 to the service base (authorized store) 50, and the service person at the service base 50 changes the state of the MFP 100. The user visit 48 is grasped. In addition, the service center 30 can appropriately notify the operation status report 44 such as the current month's usage fee of the MFP 100, for example.

  In addition, the service center 30 can remotely change the setting of the MFP 100 in response to the trouble of the MFP 100. The setting is changed by updating firmware that causes the MFP 100 to operate, for example. In the MFP 100, when the setting is changed, the changed setting content information is displayed on the display unit included in the MFP 100, or the setting content information is printed out and notified. Alternatively, the contents of the setting change are notified to a user having administrator authority. As a result, troubles of the MFP 100 can be solved, and the setting contents of the MFP 100 are notified to the user, so that the user can grasp the state of the MFP 100 and anxiety can be solved.

  The MFP 100 as described above is provided with an FSS function for executing FSS. When the FSS function of the MFP is validated with the above configuration, information can be transmitted from the MFP 100 to the FSS server 31 via the network N.

  The normal service will be described. For example, information such as [counter value] for printing and [occurrence of trouble] is transmitted from the MFP 100 to the FSS server 31 of the service center. [Counter value] is periodically transmitted from the MFP 100 to the FSS server 31, and [Trouble occurrence] is information that is urgently transmitted whenever a trouble occurs. These pieces of transmission information are stored in the DB 32 in the FSS server 31. In response to a trouble alert indicating [occurrence of trouble] transmitted from the MFP 100, the FSS server 31 notifies information to a necessary portion by an alert monitoring function. For example, if the trouble alert is a toner near-end notification indicating that the remaining amount of toner in the MFP 100 has become low, processing is performed so that toner that needs to be replenished is automatically shipped.

  Here, when the remaining amount of toner used by MFP 100 decreases, MFP 100 detects this and transmits a near-end notification of toner to FSS server 31. The service center 30 performs arrangement processing for automatically sending toner to a customer who uses the MFP 100 in accordance with the near-end notification received by the FSS server 31. As a result, the user can use the MFP without worrying about the remaining amount of toner.

  If the trouble alert is a serviceman call notification for calling a serviceman, the serviceman dispatch (repair support) is arranged. Arrangements for normal services may be made by workers of the service center 30, but in the event of an earthquake, they will be made by automatic telephone calls, e-mails, message transmissions, and the like. The MFP 100 detects its own trouble and transmits a trouble code to the FSS server 31 of the service center 30 according to the detection result. The service center 30 estimates the malfunctioning part of the MFP 100 in accordance with the trouble code transmitted from the MFP 100 to the FSS server 31 and, if a service person visit is necessary, has a replacement part that has a high possibility of replacement. To do.

  Regarding [counter value], the MFP 100 integrates the print counter each time the recording paper is used after image formation (printing) is performed on the recording paper. Counter numerical value information of the print counter is periodically transmitted to the FSS server 31. If a contract for charging the copy volume of the MFP 100 is made, the service center 30 checks the counter value of the DB 32 on the FSS server 31 and records the usage fee of the target customer. Here, the usage status of the MFP 100 can be printed by remote control using the counter value, so that the user (customer) can be notified of, for example, the usage fee for this month.

  On the other hand, when the user makes a telephone call directly to the service center 30, the user is connected to a technical operator in the service center 30. The technical operator performs an appropriate response while checking the DB 32 of the FSS server 31. For example, if the location can be confirmed and changed by remote operation from the FSS server 31, diagnosis and remote maintenance are performed by the remote diagnosis and remote maintenance function of the FSS server 31. If the toner is ordered, it can be notified that the toner has already been automatically shipped, and a repair instruction can be given to the maintenance department if a visit by a service person is necessary.

  Also, if the problem occurs only when the MFP 100 has a specific setting, the setting of the MFP 100 is corrected by remote maintenance from the FSS server 31 and once set to a state where no trouble occurs, the service person visits Make arrangements.

  The remote maintenance function allows the FSS server 31 to change the settings in the MFP 100 and perform remote operation after obtaining a request from the user or consent from the user. Here, setting items and setting values of various setting values for operating the MFP 100 can be read and written, and setting contents of simulation settings used by a service person can be read and written. In addition, in the remote maintenance function, for example, restart instruction of the MFP 100, operation prohibition / cancellation of the MFP 100, multi-copy setting prohibition / cancellation, machine status information of the MFP 100 (for example, door open, energy saving mode, recovery, warming up) , Ready), and the version information of the application of the MFP 100 can be read.

  In the normal service described here, when remote maintenance is performed by the FSS server 31 using the above-described remote maintenance function, a notification indicating that remote maintenance is started, Then, a process for transmitting a notification indicating that the remote maintenance is completed is performed. Further, the use of the image processing function related to the remote maintenance is restricted, or the above-mentioned maintenance start / end notification is transmitted to the apparatus using the image processing function.

  FIG. 5 is a functional block diagram for explaining a configuration example of the MFP and the FSS server according to the present invention. The MFP 100 applied to the FSS shown in FIG. 4 performs an image forming unit 112 that prints an image of image data on a recording sheet (image formation), a display unit 111b such as a display or a touch panel, and scans an original image to perform image processing. An image reading unit 110 that reads data, a FAX unit 117 that transmits and receives FAX data via a telephone line, an HD (hard disk) 115 that stores various data and programs, a device control unit 113 that controls each unit of the apparatus, And a communication unit 116 that is a network I / F for connecting to the network N.

  The HD 115 holds setting contents 115a of the MFP 100 that is a target of remote maintenance and a notification destination table 115b for determining a notification destination of the maintenance notification.

  Then, the device control unit 113 includes a setting change permission unit 113a, a setting change processing unit 113b, a trouble alert transmission unit 113c, a maintenance notification destination determination unit 113d, a maintenance notification processing unit 113e, and a use restriction processing unit for a normal service. 113f. The functions of each unit of the device control unit 113 can be executed by a program stored in the HD 115 or other storage means (not shown). The device control unit 113 reads a necessary program into a memory such as a RAM and loads it into a CPU or the like. By executing the processing by the processing device, the function of the device control unit 113 can be realized.

  In device control unit 113, setting change permission unit 113 a determines whether or not to permit the setting change when FSS server 31 is instructed to change the setting of MFP 100. For example, the setting change permission is obtained by authenticating the authentication information transmitted from the FSS server 31 by the setting change permission unit 113a, and determining whether or not to permit the setting change based on the instruction from the FSS server 31 according to the authentication result. . The setting change processing unit 113b changes the setting data stored in the HD 115 according to the setting change instruction from the FSS server 31 when the setting change permission unit 113a permits the setting change from the FSS server 31.

  Further, the trouble alert transmission unit 113 c transmits a predetermined trouble code corresponding to the trouble to the FSS server 31 when a predetermined trouble such as a continuous paper jam occurs in the MFP 100. The trouble alert transmission unit 113c also transmits a predetermined trouble code corresponding to the necessary maintenance even when maintenance such as toner cartridge replacement is necessary.

  The maintenance notification destination determination unit 113d determines a notification destination to be notified at the start / end timing of maintenance when performing maintenance such as processing for changing the setting contents of the MFP 100 from the FSS server 31. The notification destination is determined using the notification destination table 115b stored in the HD 115. Here, the notification destination may be determined both at the start and end of the maintenance, or the notification destination may be determined at any of these times. The maintenance notification processing unit 113e performs a process of transmitting a maintenance notification to the notification destination determined by the maintenance notification destination determination unit 113d.

  The use restriction processing unit 113 f restricts use of a specific function of the MFP 100 when maintenance from the FSS server 31 is performed. For example, when the maintenance executed from the FSS server 31 is a setting change process related to the FAX function of the MFP 100, use of the FAX process in the MFP 100 is restricted.

  On the other hand, the FSS server 31 includes a setting change processing unit 31a for executing setting changes by remote maintenance of the MFP 100 for a normal service, and a start / end notification unit 31b for notifying the MFP 100 of the start and end of remote maintenance. And have.

  As described above, the PCs 21a to 21c are connected to the network N. Among these, the PC 21a is an administrator PC having the administrator authority of the MFP 100, and the PCs 21b and 21c are other user PCs. As described above, the job request may be configured not only from the user PCs 21b and 21c but also from the administrator PC 21a.

  Each of the PCs 21a, 21b, and 21c has maintenance notification receiving units 211a, 211b, and 211c that receive the maintenance notification transmitted from the MFP 100. The administrator PC 21a can determine that the PC is used by an administrator who has management authority in the MFP 100 according to the identification information of the device used when the MFP 100 is connected to the network. Alternatively, an e-mail address having administrator authority may be registered in MFP 100, and a notification addressed to the administrator may be transmitted to the e-mail address. Similarly, for the user PCs 21 b and 21 c other than the administrator PC 21 a, connection identification information and mail addresses are registered in advance in the MFP 100. MFP 100 transmits a notification regarding remote maintenance to these PCs under a predetermined condition. Although a PC is taken as an example here, any configuration may be used as long as it can transmit a maintenance notification to a specific destination according to registered identification information, not limited to a PC.

  In FIG. 5, as described above, the FSS server (management server) 31 in the present system includes an emergency earthquake warning receiving unit 31c that receives an emergency earthquake warning including an expected arrival time and an expected seismic intensity, and a prediction based on the emergency earthquake warning. An emergency stop unit 31d that transmits an emergency stop signal to the MFP 100 according to the seismic intensity, and a self-diagnosis instruction unit 31e that transmits a self-diagnosis instruction signal to the MFP 100 after the expected arrival time based on the earthquake early warning is provided. For example, an emergency stop signal is transmitted to MFP 100 when the predicted seismic intensity is a specified value (for example, seismic intensity 5) or more. When the emergency stop is performed according to the emergency stop signal from the FSS server 31, the MFP 100 invalidates the operation input by the user, executes the self-diagnosis according to the self-diagnosis instruction signal, and transmits the self-diagnosis result to the FSS server 31. . The FSS server 31 analyzes the result of the self-diagnosis received from the MFP 100, and controls the operation of the MFP 100 according to the analysis result.

  Here, the FSS server 31 may include a shaking sensor 31f that detects shaking. In this case, the self-diagnosis instruction unit 31e determines that the self-diagnosis instruction signal when the predicted seismic intensity based on the earthquake early warning is greater than or equal to a specified value and the actual seismic intensity detected by the vibration sensor 31f is less than the specified value. Is transmitted, and an emergency stop cancel signal for canceling the emergency stop of the MFP 100 is transmitted. As described above, when the actual seismic intensity is smaller than the expected seismic intensity of the earthquake early warning, it is considered that the probability that the MFP 100 will break down due to the earthquake is small. Therefore, the emergency stop is canceled without performing self-diagnosis. Also good.

  In addition, the FSS server 31 gives priority to a service call for performing maintenance of the MFP 100 that has been determined to have failed due to an earthquake over maintenance (that is, normal maintenance) provided from the FSS server 31 to the MFP 100 during a non-earthquake. It is preferable to make a call to a destination registered in advance. By preferentially maintaining an MFP that has failed due to an earthquake in this way, priority can be given to ensuring safety and response to an emergency service.

  The service call can be transmitted by using, for example, a voice message or an electronic mail by automatic telephone call. In the case of an automatic telephone call, the FSS server 31 may be registered in advance with a service reception telephone number of a service company, a mobile terminal telephone number of a service person, and the like as destinations. In the case of an e-mail, the FSS server 31 may be registered in advance with a service reception e-mail address of a service company or the like, an e-mail address of a portable terminal held by a service person, and the like as destinations. In particular, it is preferable to make a service call to a nearby service company or the like that can handle the MFP 100 because the time until the service person visits is shortened. In the MFP 100, until the service correspondence by the service person is completed, the operation input by the user can be invalidated and the MFP 100 can be returned by the service correspondence.

  Here, for example, it is preferable to increase the conditions for returning the operation of the MFP 100 such as increasing the number of confirmation items, that is, to make the confirmation conditions stricter. As a result, priority can be given to ensuring safety, service can be handled under severe conditions, and secondary disasters can be prevented.

  Further, the control state of the FSS server 31 at the time of the earthquake may be displayed on the display unit 111b of the MFP 100. For example, when the MFP 100 receives an emergency stop signal, the display unit 111b displays “emergency stopped due to an earthquake” indicating that the emergency stop has occurred due to an earthquake. When the MFP 100 receives the self-diagnosis instruction signal, the display unit 111b displays “Emergency stop due to earthquake / Self-diagnosis” indicating that the self-diagnosis is being performed. Further, when the MFP 100 receives the all job acceptance prohibition signal, the emergency stop state is continued and the service call is transmitted from the FSS server 31. Therefore, the display unit 111b indicates “Emergency stop due to earthquake”. “Ongoing / service call in progress” is displayed. Further, when the MFP 100 receives the partial function restart signal, the partial function is restarted and the service call is transmitted from the FSS server 31. “Resume only function of / Service call in progress” is displayed.

  Furthermore, a progress status such as “in service” may be displayed on the online service. As a result, the user can confirm the service status of MFP 100 at a glance. Further, such display control may be executed when the MFP 100 is stopped without twisting the control from the FSS server 31.

  Hereinafter, with reference to FIGS. 6 and 7, an example of a process corresponding to an earthquake in this system will be described. First, in FIG. 6, the emergency earthquake bulletin receiving unit 31c of the management server 31 determines whether or not an emergency earthquake bulletin has been received (step S1). If it has not been received (in the case of NO), an emergency is issued in step S1. Transitions to the state of waiting for earthquake early warning. In step S1, if an earthquake early warning is received (in the case of YES), it is determined whether or not the predicted seismic intensity included in the emergency earthquake early warning is greater than or equal to a specified value (step S2). If (in the case of NO), the process returns to step S1 and shifts to a state of waiting for receiving an earthquake early warning. This specified value may be adjusted individually according to installation conditions, for example, with seismic intensity 5 as a default value.

  In step S2, when the predicted seismic intensity is equal to or higher than the specified value (in the case of YES), the emergency stop unit 31d of the management server 31 transmits an emergency stop signal to all MFPs connected to the management server 31 ( Step S3). In response to the emergency stop signal from the management server 31, the MFP 100 performs an emergency stop according to a predetermined procedure (step S4). At this time, the MFP 100 invalidates the operation input by the user and causes the display unit 111b to display “emergency stopped due to earthquake” as a message for notifying the user that the emergency stop has occurred due to the earthquake (step S5). Here, when the image processing operation is in operation, for example, the process is limited to the sheet being conveyed, and the process is completed to the end. After that, the heat source such as a heater lamp or a copy lamp is not used. The circuit unit may be turned off.

  Next, the self-diagnosis instruction unit 31e of the management server 31 determines whether the actual seismic intensity detected by the vibration sensor 31f is equal to or greater than a specified value (step S6). Here, there may be a case where the shake cannot be detected, so it may be determined whether or not a predetermined time has elapsed since the reception of the emergency earthquake warning. As the predetermined time, for example, 30 seconds may be used as a default value, and it may be adjusted automatically according to emergency earthquake warning conditions (for example, the position and depth of the epicenter). Further, the specified value in step S6 may be adjusted individually according to installation conditions, for example, with a value corresponding to seismic intensity 5 as a default value, similarly to the specified value at the time of determination in step S2. Note that the specified values in steps S2 and S6 may be different.

  In step S6, when it is determined that the actual seismic intensity is equal to or greater than the specified value (in the case of YES), the self-diagnosis instruction unit 31e applies to all MFPs connected to the management server 31 after the expected arrival time by the emergency earthquake warning. A self-diagnosis instruction signal is transmitted (step S7). When the management server 31 includes the shake sensor 31f, it is determined whether or not the shake has been stopped based on the detection result of the shake sensor 31f, and the self-diagnosis instruction signal is transmitted after the shake has stopped. Also good. If it is determined in step S6 that the actual seismic intensity is less than the specified value (in the case of NO), self-diagnosis instruction unit 31e moves to step S23 in FIG. 7 and transmits an emergency stop cancellation signal to MFP 100.

  Next, the MFP 100 performs self-diagnosis in accordance with a self-diagnosis instruction signal from the management server 31 and collects damage information of each part (power supply system, paper transport system, fixing system, scanner system, communication system, etc.) ( Step S8). At this time, the MFP 100 causes the display unit 111b to display “emergency stop due to earthquake / during self-diagnosis” as a message for notifying the user that self-diagnosis is being performed (step S9). Then, the MFP 100 transmits the self-diagnosis result to the management server 31 (step S10).

  Next, the management server 31 receives the self-diagnosis result from the MFP 100 (step S11) and analyzes the received self-diagnosis result (step S12). When the self-diagnosis result cannot be received from the MFP 100, it is determined that the MFP 100 has some trouble, and an emergency repair response such as sending a service call is taken.

  In FIG. 7, the management server 31 determines from the analysis result in step S12 whether or not the power system of the MFP 100 has failed, that is, whether or not the power necessary for the operation can be stably supplied ( Step S13) When it is determined that the power supply system of the MFP 100 has failed (in the case of YES), unlike the normal service call, a service call with a high priority is transmitted to the MFP 100 (Step S14). Then, the management server 31 transmits an all job acceptance prohibition signal to the MFP 100 (step S15).

  The MFP 100 continues the emergency stop state according to the all job acceptance prohibition signal from the management server 31 and prohibits acceptance of all jobs (step S16). Then, the MFP 100 causes the display unit 111b to display “continuing emergency stop due to earthquake / during service call” as a message for notifying the user that the service call is in progress (step S17).

  Next, when the management server 31 determines in step S13 that the power supply system of the MFP 100 has not failed (in the case of NO), whether or not some of the functions of the MFP 100 have failed, that is, the printer function, It is determined whether any of the copy function, the facsimile function, or the scanner function is out of order (step S18). When it is determined that some of the functions of the MFP 100 are out of order (in the case of YES), Unlike a normal service call, a high-priority service call is transmitted (step S19). Then, the management server 31 transmits a partial function restart signal to the MFP 100 (step S20).

  In response to the partial function restart signal from the management server 31, the MFP 100 restarts some functions and prohibits acceptance of a job relating to the failed function (step S21). Then, the MFP 100 causes the display unit 111b to display “Resuming only some functions due to an earthquake / service call in progress” as a message for notifying the user that the service call is being performed (step S22). More specifically, for example, when the copy function, the facsimile function, and the scanner function have failed and only the printer function has not failed, a message such as “Resuming operation of only the printer function due to an earthquake / during service call” is displayed.

  Next, in step S18, management server 31 determines that a part of the function of MFP 100 has not failed (in the case of NO), that is, MFP 100 has not failed and can be restored. In this case, an emergency stop cancellation signal is transmitted to MFP 100 (step S23). The MFP 100 releases the emergency stop according to the emergency stop release signal from the management server 31 (step S24), displays the content before the emergency stop on the display unit 111b, and resumes the operation (step S25).

  Next, the management server 31 determines whether or not the analysis process has been completed for all the MFPs that have transmitted the self-diagnosis results (step S26), and if the analysis process has not been completed (in the case of NO), FIG. Returning to step S12 in step 6, the process is repeated. In step S26, when the analysis process is finished (in the case of YES), the process is finished as it is.

DESCRIPTION OF SYMBOLS 1 ... Exposure unit, 2 ... Developing device, 3 ... Photoconductor drum, 4 ... Cleaner unit, 5 ... Charger, 6 ... Intermediate transfer belt unit, 7 ... Fixing unit, 10 ... Transfer roller, 11a, 11b ... Pickup roller, 12a to 12d ... Conveyance roller, 13 ... Registration roller, 20 ... User base, 21a-21c, 40a-40c ... PC, 22 ... Print server, 30 ... Service center, 31 ... Management server (FSS server), 31a ... Setting change Processing unit, 31b ... Start / end notification unit, 31c ... Earthquake early warning receiving unit, 31d ... Emergency stop unit, 31e ... Self-diagnosis instruction unit, 31f ... Swing sensor, 32 ... DB, 41 ... Remote diagnosis function, 42 ... Remote Maintenance function, 43 ... Alert transmission function, 44 ... Operation status report, 45 ... First troubleshooting process, 46 ... Automatic toner distribution Processing, 47 ... Failure content, 48 ... User visit, 50 ... Service base, 81 ... Paper feed cassette, 82 ... Manual paper feed cassette, 91 ... Paper discharge tray, 92 ... Document placement table, 101 ... Main unit, 102 ... Automatic Document processing apparatus, 100 ... MFP (MFP), 110 ... image reading unit, 110a ... CCD, 111 ... operation unit, 111a ... input unit, 111b ... display unit, 112 ... image forming unit, 112a ... memory, 112b ... printing 112c ... Tray for paper feeding, 113 ... Device control unit, 113a ... Setting change permission unit, 113b ... Setting change processing unit, 113c ... Trouble alert transmission unit, 113d ... Maintenance notification destination determination unit, 113e ... Maintenance notification processing unit 113f ... Usage restriction processing unit 114,311 ... communication unit 115 ... HD 116 ... management unit 117 ... FAX unit 312 ... Control unit, 313 ... storage unit, 211a~211c ... maintenance notification receiving unit.

Claims (7)

A multifunction machine operation control system comprising a multifunction machine and a management server connected to the multifunction machine via a network, wherein the management server controls the operation of the multifunction machine when an earthquake occurs,
The management server includes an emergency earthquake warning receiving unit that receives an earthquake early warning including an estimated arrival time and an earthquake intensity, and an emergency stop that transmits an emergency stop signal to the multifunction device according to the earthquake intensity predicted by the earthquake early warning A self-diagnosis instruction unit that transmits a self-diagnosis instruction signal to the multi-function device after the predicted arrival time by the earthquake early warning,
When the MFP is emergency stopped according to the emergency stop signal, the operation input by the user is invalidated, the self-diagnosis is executed according to the self-diagnosis instruction signal, and the result of the self-diagnosis is transmitted to the management server. ,
The multi-function peripheral operation control system, wherein the management server analyzes a self-diagnosis result received from the multi-function peripheral and controls the operation of the multi-function peripheral according to the analysis result. When the management server determines from the analysis result that the power supply system of the MFP is out of order, the management server transmits an all job reception prohibition signal for prohibiting reception of all jobs,
3. The multifunction peripheral operation control system according to claim 1, wherein the multifunction peripheral continues an emergency stop state according to the all job acceptance prohibition signal and prohibits acceptance of all jobs. When the management server determines from the analysis result that one or more functions of the printer function, copy function, facsimile function, and scanner function of the multifunction device are malfunctioning, other functions other than the malfunctioning function Send a partial function resume signal to resume the operation of
2. The multifunction device according to claim 1, wherein in response to the partial function resume signal, the operation of other functions other than the failed function is resumed, and reception of a job related to the failed function is prohibited. The multifunction device operation control system described. If the management server determines from the analysis result that none of the power supply system, printer function, copy function, facsimile function, and scanner function of the multifunction device has failed, the management server cancels the emergency stop of the multifunction device. Send an emergency stop release signal
2. The multifunction peripheral operation control system according to claim 1, wherein the multifunction peripheral releases an emergency stop and restarts an operation in accordance with the emergency stop cancellation signal.   The management server and the multifunction peripheral are installed in a predetermined area, the management server includes a sensor that detects shaking, and the self-diagnosis instruction unit has a predicted seismic intensity based on the emergency earthquake warning that is greater than or equal to a specified value. When the actual seismic intensity detected by the sensor is less than a specified value, an emergency stop release signal for releasing the emergency stop of the multifunction device is transmitted without transmitting the self-diagnosis instruction signal. 5. The multifunction machine operation control system according to claim 1, wherein the transmission is performed.   The management server pre-registers a service call for performing maintenance of the multifunction peripheral determined to have failed due to an earthquake in preference to maintenance provided from the management server to the multifunction peripheral during a non-earthquake. 6. The multifunction device operation control system according to claim 1, wherein the multifunction device operation control system transmits the message to a destination.   The multifunction device according to claim 1, wherein the multifunction device includes a display unit, and causes the display unit to display a status of control by the management server when an earthquake occurs. Control system.

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