JP2013080276A - Terminal management system, management server, terminal management method, and terminal management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a management server to manage a portable terminal even when the portable terminal does not have an individual identification number.SOLUTION: A terminal management system 1 comprises a plurality of portable terminals 2 and a management server 4. The management server 4 comprises: an identification presence determination unit 431 which determines whether respective pieces of information received from the plurality of portable terminals 2 include individual identification numbers of the terminals, and determines the terminal which transmits information without its individual identification number; an inquiry transmission unit 432 which requests additional information related to identification of the terminal from the determined portable terminal 2; and a response presentation unit 435 which presents candidate information related to the identification of the determined terminal on the basis of the additional information received from the determined terminal and the pieces of information received from the plurality of terminals. The portable terminal 2 comprises: an inquiry display unit 252 which displays an input screen corresponding to the request; and a response reply unit 253 which transmits an input response to the management server 4.

Description

  The present invention relates to a terminal management system and the like.

  In a department that manages a plurality of personal computers (PCs), information on managed PCs is collected via a network, and managed PCs are managed using the collected information. ing. Information collection is performed by software called an agent installed on a PC to be managed sending information on PC events called inventory, such as PC hardware and software asset information, to the management server.

  The management server uses a management number used with the agent in order to identify the PC to which the inventory information is transmitted. The management server can associate the inventory information transmitted from the plurality of PCs with the management information for each corresponding PC by using the management number. Furthermore, the management server uses a MAC (Media Access Control) address, a computer name, and the like, which are information unique to the PC and accessible by the user, in order for the administrator to manage the PC. Since these pieces of information are specific to the PC and can be associated with the user by the administrator, the subordinate PC should be managed by grouping it into the organization to which the user belongs. Can do. The management number and information unique to the PC can be read by the agent and sent when sending the inventory, and also sent along with the communication between the PC and the management server. This information is available.

  In recent years, even in the case of mobile terminals, communication functions and processing performance have improved, so that asset information such as software stored in the mobile terminals is increasing. As a result, it is desired that the manager also manages the mobile terminal in association with the organization information and the like, like the PC.

  As information unique to the mobile terminal, there is an individual identification number called IMEI (International Mobile Equipment Identity) or MEID (Mobile Equipment IDentifier). When the agent is installed in the mobile terminal, the agent can read the individual identification number from the mobile terminal. Like the MAC address and computer name in the PC, the individual identification number can be associated with the user by the administrator, so the administrator uses the individual identification number read by the agent through the management server to It can also be managed in association with organizational information.

JP 2000-349819 A JP 2009-123097 A JP 2008-510369 A

  However, the management server can identify mobile terminals that do not have an individual identification number based on information from the agent, but since there is no information available to the administrator, management associated with organizational information etc. There is a problem that can not be.

  For example, since the individual identification number is information associated with a SIM (Subscriber Identity Module) card used for mobile communication such as 3G (3rd Generation) of the portable terminal, the portable terminal not having the SIM card is individually identified. The number is not available.

  On the other hand, even a mobile terminal that cannot use mobile communication (has no SIM card) can communicate with the management server through the wireless LAN function. Then, even if a portable terminal that does not have an individual identification number is connected to the management server via a public wireless LAN or a private wireless LAN, information unique to managing the terminal cannot be sent to the management server. Cannot manage the mobile terminal in association with the organization information or the like through the management server.

  Similarly, even when a mobile terminal that does not have an individual identification number is connected to the management server by tethering, which is a connection through a relay device, unique information for managing its own terminal is sent to the management server Therefore, the administrator cannot manage the portable terminal in association with the organization information or the like through the management server.

  An object of the disclosed technology is to enable a management server to manage a mobile terminal even when the mobile terminal does not have a solid identification number.

  In one aspect, the terminal management system is a terminal management system including a plurality of terminals and a management server, and the management server includes an individual identification number of the terminal in each piece of information received from the plurality of terminals. A determination unit that determines a terminal that transmits information that does not include the individual identification number, and an addition that requests additional information related to identification of the terminal to the terminal determined by the determination unit An information request unit, and a presentation unit that presents candidate information related to identification of the determined terminal based on the additional information received from the determined terminal and information received from the plurality of terminals, The terminal includes a display unit that displays an input screen in response to a request from the additional information request unit, and a transmission unit that transmits an answer input from the display unit to the management server. Having.

  According to one aspect of the terminal management system disclosed in the present application, even if the mobile terminal does not have a solid identification number, the management server can manage the terminal.

FIG. 1 is a functional block diagram illustrating the configuration of the terminal management system according to the embodiment. FIG. 2 is a diagram illustrating an example of the data structure of the management book table (in the case of a school). FIG. 3 is a diagram illustrating an example of the data structure of the temporary registration list table (in the case of a school). FIG. 4 is a diagram illustrating an example of a procedure of terminal management processing in the management server according to the embodiment. FIG. 5 is a diagram illustrating an example of a question setting screen (in the case of a school) on the management terminal. FIG. 6 is a diagram illustrating an example of a question setting screen (in the case of a private company) on the management terminal. FIG. 7 is a diagram illustrating an example of an answer input screen (in the case of a school) on a mobile terminal. FIG. 8 is a diagram illustrating an example of an answer input screen (in the case of a private company) on a mobile terminal. FIG. 9 is a diagram illustrating an example of a group assignment screen (in the case of a school) on the management terminal. FIG. 10 is a diagram illustrating an example of a management server that executes a terminal management program.

  Hereinafter, embodiments of a terminal management system, a management server, a terminal management method, and a terminal management program disclosed in the present application will be described in detail with reference to the drawings. In the following embodiment, a case where the present invention is applied to a mobile terminal from which a SIM card used for mobile communication such as 3G is removed is shown. However, the present invention is not limited to the present embodiment, and can be widely applied to a portable terminal having a communication function and performing a connection not via mobile communication such as 3G.

  FIG. 1 is a functional block diagram illustrating the configuration of the terminal management system according to the embodiment. As illustrated in FIG. 1, the terminal management system 1 includes n mobile terminals 2, a management terminal 3, and a management server 4, and the mobile terminal 2 is between the mobile terminal 2, the management terminal 3, and the management server 4. Terminal management. Here, “terminal management” means, for example, managing the mobile terminals 2 in groups. In the terminal management system 1, when the management server 4 does not include the individual identification number in the connection request received from the mobile terminal 2, the terminal management system 1 inquires the terminal for a question that serves as a hint for identifying the terminal, and answers the inquiry The terminal is managed by presenting.

  The mobile terminal 2 includes a communication unit 21, an input unit 22, an output unit 23, a storage unit 24, and a control unit 25. The portable terminal 2 is a portable terminal from which a SIM card used for mobile communication such as 3G is removed.

  The communication unit 21 performs data communication with the management server 4 via the network. The communication unit 21 corresponds to a communication device or a communication card that performs data communication using a predetermined communication protocol. However, since the mobile terminal 2 is a mobile terminal with the SIM card removed, the communication unit 21 is not compatible with the SIM card.

  The input unit 22 receives data input by the user using an input device such as a mouse or a keyboard, and passes the received data to the control unit 25. The output unit 23 displays data output from the control unit 25 on a display device such as a monitor.

  The storage unit 24 stores various information. The storage unit 24 corresponds to, for example, a semiconductor memory device such as a random access memory (RAM), a read only memory (ROM), or a flash memory, or a storage device such as a hard disk or an optical disk.

  The control unit 25 includes a connection request unit 251, a question display unit 252, and an answer reply unit 253. For example, the control unit 25 corresponds to software called an agent that is executed by an electronic circuit such as a CPU or an MPU (Micro Processing Unit). The agent collects information related to the event of the own terminal managed by the management server 4 and transmits the collected information to the management server 4. The information related to the event of the mobile terminal is, for example, hardware information of the mobile terminal, asset information of installed software, or model information of the mobile terminal. Such information is referred to as “inventory”.

  The connection request unit 251 requests connection to the management server 4. For example, when the agent is installed by the user of the mobile terminal 2, the connection request unit 251 requests connection to the management server 4 indicated by a URL (Uniform Resource Locator) instructed by the agent. That is, the connection request unit 251 requests the connection from the agent to the management server 4 for the first time, for example. In this case, since the own terminal has removed the SIM card, the connection request unit 251 transmits an inventory not including the individual identification number of the own terminal together with the connection request. For example, in the case of the first connection, the connection request unit 251 transmits an inventory that does not include a number corresponding to the management number together with the connection request because the own terminal is not yet managed by the management server 4. In this case, since the management server 4 that has received the inventory together with the connection request cannot identify the mobile terminal 2, a question that serves as a hint for identifying the mobile terminal 2 with respect to the question display unit 252 of the mobile terminal 2 described later. Is sent.

  The question display unit 252 displays an input screen corresponding to the question transmitted from the management server 4 via the output unit 23. The question is additional information including an inquiry about a hint for identifying the mobile terminal 2. Details of the question will be described later.

  The reply reply unit 253 returns the reply input on the input screen displayed by the question display unit 252 to the management server 4. That is, the reply reply unit 253 returns a hint for identifying the own terminal to the management server 4.

  The management server 4 includes a communication unit 41, a storage unit 42, and a control unit 43.

  The communication unit 41 performs data communication with the mobile terminal 2 and the management terminal 3 via a network. The communication unit 41 corresponds to a communication device or a communication card that performs data communication using a predetermined communication protocol. However, since the mobile terminal 2 is a mobile terminal from which the SIM card is removed, the communication unit 41 does not perform 3G communication with the mobile terminal 2.

  The storage unit 42 includes question information 421, a management list table 422, and a temporary registration list table 423. The storage unit 42 corresponds to, for example, a semiconductor memory device such as a random access memory (RAM), a read only memory (ROM), or a flash memory, or a storage device such as a hard disk or an optical disk.

  The question information 421 is information related to a question that serves as a hint for identifying the mobile terminal 2. The question information 421 differs depending on the group to which the mobile terminal 2 managed by the management terminal 3 described later belongs. For example, when the management terminal 3 manages the mobile terminal 2 used by a group belonging to an educational site such as a school, the question information 421 includes “name” and “birth date” of the user who uses the mobile terminal 2. included. When the management terminal 3 manages the mobile terminal 2 used by a group belonging to a private company, the question information 421 includes the “employee number” and “affiliation code” of the user who uses the mobile terminal 2. It is. That is, the question information 421 includes question items that serve as hints for identifying the mobile terminal 2 by answering the question.

  The question information 421 includes check items for checking answers to the questions for each question item. For example, when the question item is “name”, there are a check item indicating that the data indicated in the answer is Japanese, a check item indicating that there is no same name, and the like. When the question item is “birth date”, there are a check item indicating that the data indicated in the answer is in the date format, a check item indicating that the data is in a specified range, and the like. The question information 421 reflects the contents set by the system administrator at the management terminal 3.

  The management book table 422 is a list for managing the mobile terminal 2. The management book table 422 differs depending on the group to which the mobile terminal 2 managed by the management terminal 3 described later belongs. Before the agent is installed in the mobile terminal 2, information on the mobile terminal 2 is registered in the management list table 422 in advance. In addition, information given to the mobile terminal 2 when the mobile terminal 2 is managed is registered in the management list table 422. Here, an example of the data structure of the management list table 422 when the group to which the mobile terminal 2 managed by the management terminal 3 belongs is an educational site such as a school will be described with reference to FIG. FIG. 2 is a diagram illustrating an example of the data structure of the management book table 422 (in the case of a school).

  As shown in FIG. 2, the management book table 422 stores an internal management number 422a, an asset management number 422b, an individual identification number 422c, a telephone number 422d, a group 422e, a user name 422f, and a date of birth 422g in association with each other. . The internal management number 422a is a management number assigned internally by the management server 4, and for example, consecutive values are assigned in the registered order. The asset management number 422b is a number for managing a fixed asset, and here is a number for managing a mobile terminal which is one of the fixed assets. The individual identification number 422c is a solid identification number recorded on the SIM card when the mobile terminal 2 is a mobile phone without removing the SIM card. Note that nothing is stored in the item of the individual identification number 422c when the mobile terminal 2 is a mobile terminal from which the SIM card is removed. The telephone number 422d is the telephone number of the mobile terminal 2 when the mobile terminal 2 is a mobile phone that does not have the SIM card removed. The group 422e is a group for managing the mobile terminal 2. The user name 422f is the name of the user who uses the mobile terminal 2. The date of birth 422g is the date of birth of the user who uses the mobile terminal 2.

  The internal management number 422a, individual identification number 422c, telephone number 422d, user name 422f and date of birth 422g of each mobile terminal 2 are registered in advance by the management terminal 3 before the agent is installed in each mobile terminal 2. Is done. Further, the asset management number 422b and the group 422e of each mobile terminal 2 are registered by the management terminal 3 when each mobile terminal 2 is managed.

  As an example of a mobile terminal from which the mobile terminal 2 has not removed the SIM card, the management list table 422 stores the asset management number 422b as “S88001” when the internal management number 422a is “1001”. The individual identification number 422c is stored as “3500055507777444”, and the telephone number 422d is stored as “09011112222”. The group 422e is stored as “staff”, the user name 422f is stored as “Kenji Tanaka”, and the date of birth 422g is stored as “1970/4/6”. As an example of the mobile terminal from which the mobile terminal 2 has removed the SIM card, the management list table 422 stores the asset management number 422b as “S88002” when the internal management number 422a is “1002”. The individual identification number 422c and the telephone number 422d are stored as blanks. Further, the group 422e is stored as "4 years 2 sets", as the user name 422f as "Tsuda Keiko", and as the date of birth 422g as "1987/5/3".

  Returning to FIG. 1, the temporary registration list table 423 is a list for temporarily registering answers to questions that serve as hints for identifying the mobile terminal 2. The temporary registration table 423 differs depending on the group to which the mobile terminal 2 managed by the management terminal 3 described later belongs. The temporary registration list table 423 is registered by an answer receiving unit 433 described later. Details of the temporary registration list table 423 will be described later.

  The control unit 43 includes an identification presence / absence determination unit 431, a question transmission unit 432, an answer reception unit 433, an answer check unit 434, an answer presentation unit 435, and an asset management number transmission unit 436. For example, the control unit 43 corresponds to an integrated device such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). Moreover, the control part 43 respond | corresponds to electronic circuits, such as CPU and MPU (Micro Processing Unit), for example.

  When there is a connection request from the management terminal 2, the identification presence / absence determination unit 431 determines whether the individual identification number of the terminal is included in the inventory transmitted together with the connection request.

  When it is determined that the individual identification number is not included in the inventory transmitted from the mobile terminal 2, the question transmission unit 432 requests the mobile terminal 2 for additional information regarding the identification of the mobile terminal 2. The additional information regarding the identification of the mobile terminal 2 is, for example, information including a question that serves as a hint for identifying the mobile terminal 2, but also includes information that does not take the form of a question. For example, the question transmission unit 432 selects the question information 421 according to the URL indicated by the connection request transmitted from the mobile terminal 2. Then, the question transmission unit 432 transmits the selected question information 421 to the mobile terminal 2 that has made a connection request.

  The answer receiving unit 433 receives an answer to the question transmitted from the question transmitting unit 432 to the portable terminal 2 from the portable terminal 2. In addition, the answer receiving unit 433 registers the answer to the received question in the temporary registration list table 423.

  Here, an example of the data structure of the temporary registration table 423 when the group to which the mobile terminal 2 managed by the management terminal 3 belongs is an educational site such as a school will be described with reference to FIG. Here, it is assumed that the question information 421 in the case of an education site such as a school is the name and date of birth of the user who uses the mobile terminal 2. As shown in FIG. 3, the temporary registration list table 423 stores an asset management number 423a, an individual identification number 423b, a telephone number 423c, a group 423d, a user name 423e, and a date of birth 423f in association with each other. The asset management number 423a is a number for managing the mobile terminal, and corresponds to the asset management number 422b shown in FIG. The individual identification number 423b is a solid identification number recorded on the SIM card and corresponds to the individual identification number 422c shown in FIG. The telephone number 423c is the telephone number of the mobile terminal 2, and corresponds to the telephone number 422d shown in FIG. The group 423d is a group for managing the mobile terminal 2, and corresponds to the group 422e shown in FIG. The user name 423e is the name of the user who uses the mobile terminal 2, and corresponds to the user name 422f shown in FIG. The date of birth 423f is the date of birth of the user who uses the mobile terminal 2, and corresponds to the date of birth 422g shown in FIG.

  As an example, the temporary registration table 423 temporarily stores answers to questions, so items other than questions (asset management number to group) are blank. When the user name 423e is “Misaki Kenji”, the date of birth 423f is stored as “1987/8/7”. Further, when the user name 423e is “Misaki Kenji”, the date of birth 423f is stored as “1987/9/10”. When the user name 423e is “Kaoru Nakamura”, the date of birth 423f is stored as “1988/3/1”.

  The answer check unit 434 checks an answer corresponding to the question transmitted to the mobile terminal 2. For example, when there is an answer presentation request from the management terminal 3, the answer check unit 434 sets each answer based on the check item for each question item set in the question information 421 for the answer stored in the temporary registration table 423. Check the answer to the question item. As an example, when the question item is “name”, it is assumed that the check information is set in the question information 421 that the check item is Japanese and that there is no same name. Then, the answer check unit 434 determines whether the data indicated by the answer is Japan. Further, the answer checking unit 434 refers to the temporary registration table 423 to determine whether there is no user name identical to the data indicated by the answer.

  The answer presentation unit 435 relates to the identification of the portable terminal 2 based on the answer to the additional information including the check result by the answer check unit 434, the information accompanying the transmission of the answer, and the information included in the inventory transmitted together with the connection request. Candidate information is presented to the management terminal 3. For example, if there is no error in all the answers to the question, the answer presenting unit 435 presents the answer to the question to the management terminal 3 without adding a mark. In addition, when there is an error in the answer to the question, the answer presenting unit 435 gives a mark to the answer having the error and presents it to the management terminal 3 without putting a mark on the answer having no error. In addition, the answer presenting unit 435 presents information such as an input date when the answer is input and a portable type of the portable terminal 2 when presenting.

  The asset management number transmission unit 436 transmits the asset management number assigned by the management terminal 3 to the corresponding portable terminal 2 based on the answer presented to the management terminal 3 by the answer presentation unit 435. As a result, the portable terminal 2 that has received the asset management number can transmit an inventory including the asset management number together with the connection request even when there is no individual identification number at the next connection request. Thereby, since the management server 4 includes the asset management number even if the inventory does not include the individual identification number, the management server 4 can identify the individual that has requested connection and associate the inventory with the group associated with the asset management number. be able to.

  The management terminal 3 is a terminal of an administrator of the mobile terminal 2. As an example, the management terminal 3 sets a question as a hint for identifying the mobile terminal 2 in advance, and transmits the set question to the management server 4.

  As an example, the management terminal 3 displays an answer to the question presented by the management server 4 on the screen. At this time, the management terminal 3 displays the answer with a mark in a different color. Then, the administrator confirms the mobile terminal 2 identified from the answer displayed on the screen based on the displayed screen, assigns an asset management number to the confirmed mobile terminal 2, and assigns a group. Based on the displayed screen, the management terminal 3 updates the asset management number and group of the mobile terminal 2 confirmed by the administrator to a record that matches the response of the mobile terminal 2 in the management list table 422. . At this time, the management terminal 3 deletes the record in the temporary registration list table 423 corresponding to the record updated in the management list table 422. The management terminal 3 may not be able to update the asset management number and group of the mobile terminal 2 confirmed by the administrator to a record that matches the answer in the management book table 422. For example, there is a case where a record that matches the answer is not registered in the management book table 422 in advance. In such a case, the management terminal 3 may add the asset management number and group of the mobile terminal 2 confirmed by the administrator to the management list table 422 together with the answer.

[Example of terminal management processing procedure in management server]
Next, the procedure of terminal management processing in the management server 4 will be described with reference to FIG. FIG. 4 is a flowchart illustrating an example of a procedure of terminal management processing in the management server according to the embodiment.

  First, the identification presence / absence determination unit 431 of the management server 4 determines whether or not there is a connection request from the mobile terminal 2 (step S11). When it is determined that there is no connection request from the mobile terminal 2 (step S11; No), the identification presence / absence determination unit 431 repeats the determination process until there is a connection request from the mobile terminal 2. On the other hand, when it is determined that there is a connection request from the mobile terminal 2 (step S11; Yes), the identification presence / absence determination unit 431 acquires an inventory from the mobile terminal 2 (step S12).

  Then, the identification presence / absence determining unit 431 determines whether or not the individual inventory number is included in the acquired inventory (step S13). On the other hand, when it is determined that the individual identification number is not included (step S13; No), the identification presence / absence determination unit 431 determines whether the acquired inventory includes an asset management number (step S14).

  When it determines with the asset management number not being included (step S14; No), the question transmission part 432 transmits the question used as the hint which identifies the portable terminal 2 with respect to the portable terminal 2 (step S15). For example, the question transmission unit 432 selects the question information 421 corresponding to the URL pointed to by the connection request, and transmits the selected question information 421 to the mobile terminal 2.

  Thereafter, the answer receiving unit 433 determines whether an answer to the question transmitted by the question transmitting unit 432 has been received (step S16). When it is determined that no answer has been received (step S16; No), the answer receiving unit 433 repeats the determination process until an answer is received. On the other hand, when it is determined that the answer has been received (step S16; Yes), the answer receiving unit 433 registers the answer in the temporary registration table 423 (step S17).

  Subsequently, the answer check unit 434 determines whether or not an answer presentation request has been received from the management terminal 3 (step S18). When it is determined that there is no answer presentation request from the management terminal 3 (step S18; No), the answer check unit 434 determines whether or not there is a request for retransmission of a question that serves as a hint for identifying the mobile terminal 2 from the management terminal 3. Determination is made (step S18A).

  If it is determined that there is a request for re-transmission of a question as a hint for identifying the mobile terminal 2 from the management terminal 3 (step S18A; Yes), the answer check unit 434 should re-send the question to the mobile terminal 2. The process proceeds to step S15. On the other hand, if it is determined that there is no request for re-transmission of a question that serves as a hint for identifying the mobile terminal 2 from the management terminal 3 (step S18A; No), the answer check unit 434 until a response presentation request is received from the management terminal 3 The determination process is repeated.

  On the other hand, if it is determined that there is a response presentation request from the management terminal 3 (step S18; Yes), the response check unit 434 checks the response stored in the temporary registration table 423, and the response presentation unit 435 An answer to the question including the result is presented to the management terminal 3 (step S19). For example, the answer check unit 434 checks the answer to each question item based on the check item for each question item set in the question information 421 for the answer stored in the temporary registration table 423. Then, the answer presentation unit 435 presents an answer to the question including the checked result to the management terminal 3.

  Thereafter, the control unit 43 records the data grouped by the management terminal 3 in the management book table 422 based on the write request to the management book table 422 from the management terminal 3 (step S20). For example, the control unit 43 updates the asset management number assigned by the management terminal 3 and the assigned group to a record that matches the answer in the management book table 422. At this time, the control unit 43 deletes the record in the temporary registration book table 423 corresponding to the record updated in the management book table 422.

  Then, the asset management number transmission unit 436 transmits the asset management number recorded in the management book table 422 to the corresponding portable terminal 2 (step S21), and ends the process. As a result, the mobile terminal 2 that has received the asset management number can transmit an inventory including the asset management number together with the connection request at the next connection request even when there is no individual identification number. Thereby, since the management server 4 includes the asset management number even if the inventory does not include the individual identification number, the management server 4 can identify the individual that has requested connection and associate the inventory with the group associated with the asset management number. be able to.

  When it is determined that the individual identification number is included in the inventory (step S13; Yes) or when it is determined that the asset management number is included in the inventory (step S14; Yes), the identification presence / absence determining unit 431 Then, the process proceeds to step S22. This is because the control unit 43 can identify the individual mobile terminal 2. In step S22, when it is determined that the individual identification number is included, the control unit 43 determines whether the individual identification number matches the data stored in the management book table 422. When determining that the asset management number is included, the control unit 43 determines whether or not the asset management number matches the data stored in the management book table 422.

  If it is determined that the data does not match the data stored in the management book table 422 (step S22; No), the control unit 43 cannot identify the management terminal 2 requested to be connected, so the question transmission unit 432 performs the determination. The process proceeds to step S15.

  On the other hand, when it determines with matching with the data memorize | stored in the management book table 422 (step S22; Yes), the control part 43 contains the group in the record containing the data determined to correspond. It is determined whether or not (step S23). When it is determined that a group is included (step S23; Yes), the control unit 43 ends the process because the mobile terminal 2 that has requested connection is already managed.

  On the other hand, when it is determined that the group is not included (step S23; No), the control unit 43, based on the individual identification number or the asset management number, since the mobile terminal 2 that has requested connection is not yet managed. Grouping is performed (step S24). For example, the control unit 43 notifies the management terminal 3 of an alarm regarding the individual identification number or the asset management number that is determined not to include the group. Thereafter, the administrator may assign a group based on the content notified to the management terminal 3.

  The control unit 43 records the data grouped by the management terminal 3 in the management book table 422 based on the write request to the management book table 422 from the management terminal 3 (step S25), and ends the process. .

[Example of question setting screen]
Next, the question setting screen in the management terminal 3 will be described with reference to FIGS. FIG. 5 shows an example of a question setting screen used when the management terminal 3 manages the portable terminal 2 used by a group belonging to an education site such as a school. FIG. 6 shows an example of a question setting screen used when the management terminal 3 manages the mobile terminals 2 used by a group belonging to a private company.

  FIG. 5 is a diagram illustrating an example of a question setting screen (in the case of a school) on the management terminal. As shown in FIG. 5, the management terminal 3 displays a check item for each question item and question item set by the administrator. Here, “asset management number”, “name” and “birth date” are set as question items. In “asset management number” that is one question item, “alphanumeric characters”, “digit check”, and “arbitrary” are set as check items for input of answers to the question. In addition, in “name” which is one question item, “Japanese”, “same name check”, and “required” are set as check items. In addition, in “question date” which is one question item, “date of birth”, “range check”, and input “required” are set as check items. Then, the management terminal 3 displays a setting button for prompting registration of the question information 421 and a cancel button for canceling the question setting. In FIG. 5, the management terminal 3 can register the question information 421 used when managing the portable terminal 2 used by the group belonging to the school.

  FIG. 6 is a diagram illustrating an example of a question setting screen (in the case of a private company) on the management terminal. As shown in FIG. 6, the management terminal 3 displays a check item for each question item and question item set by the administrator. In this example, “employee number”, “affiliation code”, and “mobile-attached key code” are set as question items. In “employee number”, which is one question item, “alphanumeric characters”, “digit check”, and “required” are set as check items for inputting answers to the question. In addition, in the “affiliation code” that is one question item, “alphanumeric characters”, “digit check”, and “required” are set as check items. In addition, in one question item “key code attached at the time of distribution”, “number”, “digit check”, and “required” are set as check items. Then, the management terminal 3 displays a registration button for prompting registration of the question information 421 and a cancel button for canceling the question setting. In FIG. 6, the management terminal 3 can register the question information 421 used when managing the portable terminal 2 used by the group belonging to the private company.

[An example of answer input screen]
Next, an answer input screen on the mobile terminal 2 will be described with reference to FIGS. FIG. 7 shows an example of an answer input screen used in the portable terminal 2 in the case of an education site such as a school. FIG. 8 shows an example of an answer input screen used in the portable terminal 2 in the case of a private company.

  FIG. 7 is a diagram illustrating an example of an answer input screen (in the case of a school) on a mobile terminal. As illustrated in FIG. 7, the mobile terminal 2 displays the question transmitted from the management server 4 when the agent is installed by the user. The displayed question corresponds to the question information 421 registered from the question setting screen in the case of school. Here, since the agent of the portable terminal 2 does not have the individual identification number which is an identification key in its own terminal, it prompts the user to input an answer to the question. The agent of the portable terminal 2 displays “asset management number”, “name”, and “birth date” as questions. Nothing is input by the user as an answer to the “asset management number” that is one question item. In addition, as an answer to “name” which is one question item, the user inputs “Misaki Kenji”. In addition, the user inputs “1987/8/7” as an answer to one question item “birth date”. Then, the mobile terminal 2 displays a transmission button that prompts transmission of an answer to the question. In FIG. 7, the mobile terminal 2 can send back a hint for identifying its own terminal to the management server 4.

  FIG. 8 is a diagram illustrating an example of an answer input screen (in the case of a private company) on a mobile terminal. As illustrated in FIG. 8, the mobile terminal 2 displays the question transmitted from the management server 4 when the agent is installed by the user. The displayed question corresponds to the question information 421 registered from the question setting screen in the case of a private company. Here, since the agent of the portable terminal 2 does not have the individual identification number which is an identification key in its own terminal, it prompts the user to input an answer to the question. The agent of the portable terminal 2 displays “employee number”, “affiliation code”, and “key code attached at the time of distribution” as questions. The user inputs “798812” as an answer to “employee number” that is one question item. In addition, nothing is input by the user as an answer to the “affiliation code” that is one question item. In addition, the user inputs “552” as an answer to one question item “key code attached at the time of distribution”. Then, the agent of the portable terminal 2 displays a transmission button that prompts transmission of an answer to the question. In FIG. 8, the agent of the portable terminal 2 can send back a hint for identifying the own terminal to the management server 4.

[Example of group assignment screen]
Next, a group assignment screen in the management terminal 3 used in the case of an education site such as a school will be described with reference to FIG. FIG. 9 is a diagram illustrating an example of a group assignment screen (in the case of a school) on the management terminal.

  As shown in FIG. 9, the management terminal 3 displays an answer a1 to the question presented from the management server 4 based on the check result. Here, the answer a1 to the displayed question is an answer to the questions (“asset management number”, “name”, and “birth date”) registered in the question information 421 from the question setting screen in the case of school. . Of the answers to “name”, which is one question item, “Misaki Kenji” (a11) marked as an erroneous answer is displayed in red, for example. This is because the same name check resulted in an error. Of the answers to one question item “birth date”, “1956/4/27” (a12) marked as an erroneous answer is displayed in red, for example. This is because an error occurred on a date outside the specified range. Note that “asset management number”, which is one question item, is an arbitrary question item, so even if it is blank, it is not displayed as an error.

  In addition, the management terminal 3 automatically inputs information a2 of the input date, usage time, and terminal type when the answer to the question is input by the mobile terminal 2, for example, from the information or inventory returned together when the answer is returned. Collect and display in Of the input dates, the date to be noted as the input date is displayed in blue, for example. Here, “2011/09/10 10:23” (a13) is displayed in blue. This is because it is a Saturday and not a school attendance day.

  Further, the management terminal 3 displays a check in a group a3 set by the administrator and a check box a4 indicating that the administrator has confirmed. Here, “Misaki Kenji” in the lower row where the same name check was incorrect was linked to the mobile terminal 2 as a result of confirmation by the administrator, so “four years and two sets” is displayed in the group a3 set by the administrator. And a check indicating that the administrator has confirmed is displayed. In addition, “2011/09/10”, which is a date to be noted as an input date, is connected to the portable terminal 2 as a result of confirmation by the administrator. It is displayed with a check indicating that the administrator has confirmed it.

  In addition, the management terminal 3 displays a check in the check box a5 indicating that the mobile terminal 2 requests the mobile terminal 2 to retransmit the question. This is a case where the answer is not connected to the mobile terminal 2 as a result of confirmation by the administrator. Here, “Misaki Kenji” in the upper row where there was an error in the same name check was not connected to the mobile terminal 2 as a result of confirmation by the administrator, so a check requesting that the administrator resend the question is displayed. Has been. In addition, “Sato Akemi” of “1956/4/27” in which the date of birth is out of the specified range and there is an error displays a check requesting that the administrator re-send the question.

  In addition, the management terminal 3 displays a confirmation button that prompts confirmation of group assignment and a cancel button that cancels group assignment. Here, when the confirmation button is pressed, the management terminal 3 transmits to the management server 4 a request to write the grouped data to the management list table 422, which displays the check indicated by a4. In addition, the management terminal 3 transmits a request for retransmission of the question to the management server 4 regarding the data on which the check indicated by a5 is displayed.

  In FIG. 9, the management terminal 3 can identify and group mobile terminals 2 that are used by a group belonging to a school and that do not have an individual management number.

[Effect of Example]
According to the above embodiment, when there is a connection request from the portable terminal 2, the management server 4 determines whether or not the individual identification number of the terminal is included in the inventory transmitted together with the connection request. When it is determined that the individual identification number of the mobile terminal that has requested connection is not included, the management server 4 transmits a question that serves as a hint for identifying the terminal to the terminal. Then, the management server 4 presents an answer to the transmitted question. And the portable terminal 2 displays the question transmitted by the management server 4 on a screen. Then, the portable terminal 2 returns the answer input on the displayed screen to the management server 4. According to such a configuration, even if the mobile terminal 2 does not include a solid identification number, the management server 4 can identify the terminal by using an answer to a question as a hint for identifying the terminal as a hint. Therefore, the identified terminals can be grouped. As a result, the management server 4 can manage the terminal even if the mobile terminal 2 does not include a solid identification number.

  Moreover, according to the said Example, the management server 4 transmits the asset management number provided based on the presented reply to the portable terminal 2 which returned the said reply. Then, the management server 4 determines whether or not the individual identification number and asset management number of the terminal are included in the inventory transmitted together with the connection request. If the management server 4 determines that both the individual identification number and the asset management number of the mobile terminal 2 that has requested connection are not included, the management server 4 asks the terminal a question that identifies the terminal. Send. According to this configuration, even when the mobile server 2 does not include an individual identification number, the management server 4 uses the assigned asset management number when the asset management number is assigned to the terminal. The terminal can be identified. For this reason, the management server 4 can associate the inventory of the identifiable terminal with the group associated with the asset management number.

  Moreover, according to the said Example, the management server 4 checks the validity of data about the data contained in the answer with respect to a question. According to such a configuration, if there is invalid data in the data included in the answer, the management server 4 can present that the data is not valid, so that the confirmation work for identifying the mobile terminal 2 from the answer can be efficiently performed. it can.

[Programs]
The management server 4 is realized by mounting each function such as the identification presence / absence determination unit 431, the question transmission unit 432, and the answer reception unit 433 on an information processing apparatus such as a known personal computer or workstation. Can do.

  In addition, each component of each illustrated apparatus does not necessarily need to be physically configured as illustrated. That is, the specific mode of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured. For example, the answer check unit 434 and the answer presentation unit 435 may be integrated as one unit. On the other hand, the identification presence / absence determination unit 431 may be distributed between a first determination unit that determines the presence / absence of an individual identification number and a second determination unit that determines the presence / absence of an asset management number. Further, the storage unit 42 such as the question information 421, the management book table 422, and the temporary registration book table 423 may be connected as an external device of the management server 4 via a network.

  The various processes described in the above embodiments can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. Therefore, an example of the management server 4 that executes a terminal management program that realizes the same function as the management server 4 shown in FIG. 1 will be described below. FIG. 10 is a diagram illustrating an example of a management server that executes a terminal management program.

  As illustrated in FIG. 10, the management server 200 includes a CPU 201 that executes various arithmetic processes, an input device 202 that receives input of data from a user, and a display 203. In addition, the management server 200 includes a reading device 204 that reads a program and the like from a storage medium, and an interface device 205 that exchanges data with another computer via a network. The management server 200 also includes a RAM 206 that temporarily stores various information and a hard disk device 207. The devices 201 to 207 are connected to the bus 208.

  The hard disk device 207 stores a terminal management program 207a and terminal management related information 207b. The CPU 201 reads the terminal management program 207 a and develops it in the RAM 206. The terminal management program 207a functions as a terminal management process 206a.

  For example, the terminal management process 207a corresponds to the identification presence / absence determination unit 431, the question transmission unit 432, the answer reception unit 433, the answer check unit 434, the answer presentation unit 435, and the asset management number transmission unit 436. The terminal management related information 207b corresponds to the question information 421, the management list table 422, and the temporary registration list table 423.

  Note that the terminal management program 207a is not necessarily stored in each hard disk device 207 from the beginning. For example, the management terminal program 207a is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, or an IC card inserted into the management server 200. Then, the management server 200 may read out and execute the management terminal program 207a from these.

DESCRIPTION OF SYMBOLS 1 Terminal management system 2 Portable terminal 3 Management terminal 4 Management server 21, 41 Communication part 22 Input part 23 Output part 24, 42 Storage part 25, 43 Control part 251 Connection request part 252 Question display part 253 Reply reply part 431 Identification presence determination Section 432 Question transmission section 433 Response reception section 434 Response check section 435 Response presentation section 436 Asset management number transmission section 421 Question information 422 Management list table 423 Temporary registration list table

Claims (6)

A terminal management system including a plurality of terminals and a management server,
The management server
Each of the information received from the plurality of terminals, each determining whether or not the individual identification number of the terminal is included, a determination unit for determining a terminal that transmits information not including the individual identification number
An additional information requesting unit for requesting additional information related to identification of the terminal to the terminal determined by the determining unit;
A presentation unit that presents candidate information related to identification of the determined terminal based on the additional information received from the determined terminal and information received from the plurality of terminals;
The terminal
A display unit for displaying an input screen in response to a request from the additional information request unit;
A terminal management system, comprising: a transmission unit that transmits an answer input from the display unit to the management server. The management server
A management number transmitting unit that transmits a management number assigned based on the candidate information presented by the presenting unit to a terminal corresponding to the candidate information;
The determination unit determines whether each piece of information received from the plurality of terminals includes the individual identification number of the terminal and the management number, and transmits information not including the individual identification number and the management number Determine the terminal to
The terminal management system according to claim 1, wherein the additional information requesting unit requests additional information related to identification of the terminal to the terminal determined by the determining unit. The response check unit for checking whether or not the data included in the additional information received from the determined terminal satisfies a predetermined data format is further provided. The terminal management system described. Each of the information received from a plurality of terminals, each determining whether or not the individual identification number of the terminal is included, a determination unit for determining a terminal that transmits information that does not include the individual identification number;
An additional information requesting unit for requesting additional information related to identification of the terminal to the terminal determined by the determining unit;
And a presentation unit that presents candidate information related to identification of the determined terminal based on the additional information received from the determined terminal and information received from the plurality of terminals. . A terminal management method executed by a terminal management system including a plurality of terminals and a management server,
The management server
Each of the information received from the plurality of terminals determines whether the individual identification number of the terminal is included, determines a terminal that transmits information that does not include the individual identification number,
Requesting additional information regarding the identification of the terminal to the terminal determined by the determining process,
The terminal
Displaying an input screen according to the request requested by the process of requesting the additional information;
The response input on the input screen displayed by the processing to be displayed is transmitted to the management server.
Based on the additional information transmitted by the process of transmitting the answer and the information received from the determined terminal, each process for presenting candidate information regarding identification of the determined terminal is executed. Terminal management method. Each of the information received from a plurality of terminals, each determining whether the individual identification number of the terminal is included, determining a terminal that transmits information that does not include the individual identification number,
Requesting additional information regarding the identification of the terminal to the terminal determined by the determining process,
As a result of requesting by the requested process, the computer is caused to execute a process of presenting candidate information relating to identification of the terminal based on the additional information received from the requested terminal and the information received from the terminal. Terminal management program.

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