JP2013046293A - Communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a communication system capable of establishing communication between a client terminal and an owner terminal without downloading special software.SOLUTION: A communication system establishes communication between a client terminal owned by a client browsing a web page and an owner terminal owned by an owner of a web page or other devices of the owner via a telecommunication line. The communication system includes a web server that offers a web page containing a call button linked with information for identifying the owner to the client terminal as well as receives a call request to the owner terminal transmitted from the client terminal utilizing the call button, and a switch server that establishes communication between the client terminal and owner terminal on the basis of the call request received by the web server.

Description

  The present invention relates to a communication system, and more particularly to a communication system for establishing voice communication between a client terminal and an owner terminal.

  Conventionally, when making an inquiry to the owner (organizer) of a web page that the client is browsing, the client calls the telephone number indicated on the web page by using a mobile phone or a landline phone. , Got an answer from the owner. However, it is necessary to enter a telephone number on a mobile phone or the like while viewing a web page, so that it is cumbersome and cannot be contacted immediately.

  Therefore, a so-called callback system is known in which a button is provided on a web page and a contact from an owner is waited by pressing the button (for example, Patent Document 1). The system of Patent Document 1 prompts a client to input an IP address or telephone number and an inquiry item by detecting the pressing of a button provided on a web page. Then, the input IP address or telephone number and the inquiry item are stored in the information relay apparatus, and are shown to the owner or the like, thereby prompting the owner to call back to the client. This reduces the troublesomeness of inputting the owner's telephone number to a mobile phone or the like.

JP 2001-142822 A

  However, in the system disclosed in Patent Document 1, even when the client wants to contact the owner immediately, the client needs to wait for a callback from the owner. If the client does not answer the call when the owner calls back, the owner must call back to the client again.

  Therefore, it is conceivable to make a call from a client terminal browsing a web page to an owner terminal using an Internet telephone without using a callback. In order to use the Internet phone, the same or compatible communication application needs to be installed in both the client terminal and the owner terminal. Therefore, when the communication application is not installed, the client cannot immediately contact the owner.

  In view of such circumstances, an object of the present invention is to provide a communication system capable of establishing communication between a client terminal and an owner terminal without downloading special software.

  A communication system according to the present invention is a communication system for establishing communication between a client terminal held by a client browsing a web page and a device held by the owner of the web page via an electric communication line. Providing the web page including a call button linked to information for identifying the owner to the client terminal, and using the call button to a device owned by the owner transmitted from the client terminal A web server that receives the call request, and a switch server that establishes communication between the client terminal and a device held by the owner based on the call request received by the web server, The web server includes a web page storage unit that stores the web page, and the switch server. A first authentication information storage unit for storing first authentication information associated with information for identifying the owner for logging in to the owner, and the web page of the owner based on a request from the client terminal. A web page providing unit that is read from a page storage unit and provided to the client terminal; a call request receiving unit that receives the call request including information for identifying the owner and selection of the device to call; Based on information identifying the owner included in the call request, the first authentication information associated with the owner terminal is obtained based on the IP address acquisition unit that acquires the IP address of the client terminal that has transmitted the call request. A first authentication information acquisition unit acquired from the first authentication information storage unit, an IP address of the client terminal, and the first authentication information A call information generating unit that generates information to be included and the selection of the device to be called as call information to be transmitted to the switch server, wherein the switch server authenticates the first authentication information. A second authentication information storage unit for storing the second authentication information, an authentication unit for authenticating the first authentication information and the second authentication information included in the call information, and an IP address of the calling device Alternatively, the owner information storage unit that stores the telephone number and the authentication unit authenticates the first authentication information, thereby using the IP address of the client terminal and the IP address or telephone number of the calling device. And a connection establishment unit that establishes communication between the client terminal and the calling device.

  According to such a configuration, when a request for the owner's web page is made from the client terminal, the web page providing unit reads the requested owner's web page from the web page storage unit and transmits it to the client terminal. When the call button included in the web page is selected in the client terminal, the call request receiving unit receives a call request including information for identifying the owner and the device that makes the call from the client terminal. Then, the IP address acquisition unit acquires the IP address of the client terminal from the client terminal. And a 1st authentication information acquisition part acquires the 1st authentication information for logging in to a switch server linked with the information which identifies an owner from a 1st authentication information storage part. The call information generation unit generates call information including the IP address of the client terminal, the first authentication information, and the device that makes the call. The generated call information is transmitted to the switch server.

  In the switch server, the authentication unit uses the first authentication information as login information to authenticate with the second authentication information stored in the second authentication information storage unit. When the authentication unit authenticates the login information, the connection establishment unit establishes communication between the IP address of the client terminal and the device held by the owner. Thereby, the web server and the switch server can immediately establish communication between the client terminal and the device held by the owner only by selecting the call button and the device to call in the client terminal.

  Further, in the communication system according to the present invention, the switch server stores status information indicating whether at least the owner terminal is online or offline, which is transmitted from the owner terminal; A status information management unit that reads out the status information of the owner terminal from a status information storage unit based on a request from the web server and transmits the status information to the web server; A status information request unit that requests transmission of the status information may be further included, and the web page providing unit may include the status information in the web page and provide the web page to the client terminal.

  According to such a configuration, the web page providing unit can include the status of the owner terminal as online or offline in the web page requested from the client terminal. As a result, it is possible to determine whether or not a call can be made to the owner terminal simply by looking at the web page at the client terminal, that is, whether or not communication with the owner can be performed immediately.

  In the communication system according to the present invention, the information for identifying the owner includes an account assigned to the client terminal and an account assigned to the owner, and the first authentication information acquisition unit is assigned to the client terminal. The first authentication information may be acquired from an account to be connected, and the connection establishment unit may identify the owner to call from an account assigned to the owner.

  According to such a configuration, the account assigned to the client terminal is included in the information for identifying the owner linked to the call button. Accordingly, the client terminal can immediately establish communication with the device held by the owner without performing a special input for logging in to the communication system.

  As described above, the communication system according to the present invention has an excellent effect that communication between a client terminal and an owner terminal can be established without downloading special software.

1 shows an overall configuration diagram of a communication system according to an embodiment of the present invention. FIG. The block diagram of the 1st owner terminal which concerns on the same embodiment is shown. The block diagram of the client terminal which concerns on the same embodiment is shown. The block diagram of the web server which concerns on the same embodiment is shown. The block diagram of the switch server concerning the embodiment is shown. The block diagram of the 2nd owner terminal which concerns on the same embodiment is shown. The block diagram of the 3rd party server which concerns on the same embodiment is shown. The data of the 1st authentication information and the 2nd authentication information concerning the embodiment are shown. The data of the 1st owner information concerning the embodiment are shown. The data of the 2nd owner information which concerns on the embodiment are shown. 3 shows status information data according to the embodiment. 3 shows third-party information data according to the embodiment. Data of fee information according to the embodiment is shown. 4 shows data of client information according to the embodiment. 3 shows a flowchart for establishing communication between a client and an owner according to the embodiment. 3 shows a flowchart for establishing communication between a client and an owner according to the embodiment. 3 shows a flowchart for establishing communication between a client and an owner according to the embodiment. The screen figure which displays client information in the owner terminal which concerns on the embodiment is shown. The screen figure of the calling in the owner terminal concerning the embodiment is shown. The screen figure which displays the communication end in the client terminal which concerns on the embodiment is shown. The screen figure which displays during communication in the client terminal concerning the embodiment is shown. The screen figure which inputs client information in the client terminal in the embodiment is shown. The screen figure of the web page containing the call button in the embodiment is shown.

  Hereinafter, an embodiment of a communication system according to the present invention will be described with reference to FIGS.

  As shown in FIG. 1, the communication system 1 includes a first owner terminal 2 that creates a web page, a client terminal 3 that browses the web page, a web server 4 that provides the web page to the client terminal 3, and a web server. 4, the switch server 5 that establishes communication between the client and the owner, the second owner terminal 6 and the IP telephone 7 that establish communication with the client terminal 3, and between the client terminal 3 and the general line An intervening third-party server 8, and a fixed telephone 9 and a mobile phone 10 connected to the third-party server 8 are provided. The first owner terminal 2, the client terminal 3, the web server 4, the switch server 5, the second owner terminal 6, the IP phone 7, and the third party server 8 are connected via a telecommunication line A. Then, communication between the client terminal 3 and the second owner terminal 6, the IP phone 7, the fixed phone 9, or the mobile phone 10 is established via the switch server 5, so that the client terminal 3 and the second owner terminal 6 are established. Voice call with is possible.

<First owner terminal 2>
The first owner terminal 2 that creates a web page is configured to be able to upload the created web page to the web server 4. As shown in FIG. 2, the first owner terminal 2 includes a storage unit 21 for storing data, an input unit 22 for inputting an owner instruction, a display unit 23 for displaying a web page being created or completed, The control part 24 which controls the 1st owner terminal 2 and the transmission / reception part 25 connected to the telecommunication line A are provided.

  The storage unit 21 is a storage medium such as a memory or a hard disk, and includes a call button storage unit 211. The call button storage unit 211 stores a call button to be set on the web page. The call button storage unit 211 may be provided in the web server 4, and in this case, the control unit 24 downloads the call button from the web server 4 and stores it in the call button storage unit 211. The control unit 24 may read the calling button stored from the calling button storage unit 211 and install it on the web page.

The call button is linked to information for identifying the owner. For example, the call button is linked to tag information including two accounts that identify the owner. Specifically, the call button is
<FROM Owner Account 1: TO Owner Account 2> (Web server name)
To the tag information. Of the accounts included in the tag information, the owner account 1 is assigned to the client terminal 3 that is the calling source, and the owner account 2 is assigned to the second owner terminal 6 that is the receiving destination or another device of the owner. . The client terminal 3 logs in to the switch server 5 using the owner account 1. Then, the switch server 5 establishes communication with the owner device identified by the owner account 2.

  The call button storage unit 211 includes device information for selecting a device to be called, which is linked to the call button. Specifically, the call button storage unit 211 includes device information for selecting the second owner terminal 6, the IP phone 7, the fixed phone 9, or the mobile phone 10 linked to the call button. The control unit 24 creates a web page including information for identifying the owner.

  The input unit 22 is a keyboard or a mouse, and receives an instruction input from the owner and transmits the received input to the control unit 24.

  The display unit 23 is a monitor provided in the first owner terminal 2 and is provided to display a web page being created or completed. The display unit 23 assists the owner's web page creation by displaying the web page uploaded to the web server 4.

  The control unit 24 is a CPU, and includes a web page creation unit 241 that creates a web page, and a call button installation unit 242 that installs a call button linked to information for identifying an owner on the web page to be created. Have.

  The web page creation unit 241 creates a web page using information input by the input unit 22 in order to create a web page to be uploaded to the web server 4. Further, the web page creation unit 241 displays the web page being created or created on the display unit 23. The web page creation unit 241 transmits the created web page to the transmission / reception unit 25 in order to upload the created web page to the web server 4. More specifically, the web page creation unit 241 transmits the created web page to the transmission / reception unit 25 including the call button information in the created web page.

  The call button installation unit 242 reads out the call button stored in the call button storage unit 211 and installs it on the web page. The calling button installation unit 242 uses the web page creation unit 241 to install a calling button at an arbitrary position of the owner. For example, the calling button setting unit 242 sets a calling button on the web page according to the setting position (for example, coordinates on the screen) input to the input unit 22 in the display area of the web page. The call button installation unit 242 may download the call button from the web server 4 and install it on the web page. In addition, the call button installation unit 242 reads information for identifying the owner linked to the call button and device information and includes them in the web page.

  The transmission / reception unit 25 is a communication device such as a LAN card, for example, and includes a web page transmission unit 251 that uploads a web page to the web server 4. The web page transmission unit 251 uploads the created web page transmitted from the web page creation unit 241 to the web server 4. Specifically, the web page transmission unit 251 uploads the created web page including the call button and information linked to the call button to the web server 4.

<Client terminal 3>
The client terminal 3 is configured to display a web page and to be able to communicate with the second owner terminal 6 of the owner who created the web page. As shown in FIG. 3, the client terminal 3 includes a storage unit 31 for storing data, an input unit 32 for inputting a client instruction, a display unit 33 for displaying a web page, and an output unit for outputting sound and the like. 34, a control unit 35 that controls the client terminal 3, and a transmission / reception unit 36 connected to the telecommunication line A.

  The storage unit 31 is a storage medium such as a memory or a hard disk, and includes a web page storage unit 311 that stores a web page provided from the web server 4. The web page storage unit 311 stores the web page provided from the web server 4.

  The input unit 32 is a keyboard, a mouse, a microphone, or the like, and includes a voice input unit 321 to which a client's voice is input and an instruction input unit 322 to which an instruction from the client is input. The input unit 32 sends information input from the client to the control unit 35.

  The voice input unit 321 sends the inputted client voice to the control unit 33 in order to perform voice communication with the second owner terminal 6.

  The instruction input unit 322 receives an input of a web page request to the web server 4, a call request to the second owner terminal 6, and the like, and transmits it to the control unit 33.

  The display unit 33 is a monitor provided in the client terminal 3 and includes a web page display unit 331 that displays a web page. The web page display unit 331 displays the web page provided from the web server 4 on the client terminal 3.

  The output unit 34 is a speaker and includes a sound output unit 341 that outputs sound. The sound output unit 341 outputs the owner's voice sent from the control unit 35 when communication between the client terminal 3 and the second owner terminal 6 is established.

  The control unit 35 is a CPU, and a web page request unit 351 that requests a web page from the web server 4, a button selection detection unit 352 that detects selection of a call button included in the web page, and a device owned by the owner A call request unit 353 for requesting a call to be transmitted, and a line connection unit 354 for establishing communication with a device owned by the owner.

  The web page request unit 351 requests the web server 4 for a web page specified by the information for requesting the web page input by the instruction input unit 322. The web page request unit 351 stores the web page provided from the web server 4 in the web page storage unit 311 and causes the web page display unit 331 to display a web page including a call button.

  Further, the web page request unit 351 includes a display for selecting a device to be called in the web page and causes the web page display unit 331 to display the display. More specifically, the web page request unit 351 reads the device information from the web page storage unit 311 when information indicating a specific position of the web page is input to the instruction input unit 322, and the web page display unit 331 is displayed. For example, the web page request unit 351 reads device information from the web page storage unit 311 as a display for selecting a device to be called when information on the mouse cursor over the call button is input to the instruction input unit 322. To be displayed on the web page display unit 331. For example, the web page request unit 351 causes the web page display unit 331 to display the second owner terminal 6, the IP phone 7, the landline phone 9, or the mobile phone 10 as a display for selecting a device to call.

  Further, the web page request unit 351 includes the state of the second owner terminal 6 in the web page and displays it on the web page display unit 331. For example, if the state of the second owner terminal 6 is online, the web page request unit 351 includes information indicating that it is online in the web page and causes the web page display unit 331 to display the information. Note that if the state of the second owner terminal 6 is offline, the web page request unit 351 may display only the fixed telephone 9 and the mobile phone 10 as a display for selecting a device to call.

  The button selection detection unit 352 detects selection input of the calling button included in the web page. That is, the button selection detection unit 352 detects the selection input of the calling button input to the instruction input unit 322. More specifically, the button selection detection unit 352 detects a selection input by the instruction input unit 322 for a display for selecting a device to be displayed displayed on the web page display unit 331. When the button selection detection unit 352 detects selection input of the call button, the button selection detection unit 352 transmits information on the device to be called to the call request unit 353.

  When the selection input of the call button is detected, the button selection detection unit 352 acquires the call destination owner information from the web server 4 and displays it on the web page display unit 311. As a result, it is possible to notify the client of the detailed information of the owner as the contact partner.

  The call request unit 353 receives information on a device that is called from the button selection detection unit 352 and causes the web page display unit 331 to display a dialog that prompts the client information to be input. The call request unit 353 causes the web page display unit 331 to display a dialog for prompting input including, for example, the name of the client and a contact message as client information. The call request unit 353 may display a dialog for inputting the telephone number of the client on the web page display unit 331 as the client information.

  The call request unit 353 receives the client information input from the instruction input unit 322 and outputs information for calling the owner to the web server 4. More specifically, when the call request unit 353 receives the input of the client information, the call request unit 353 sends the tag information included in the call button, the information of the device to be called, and the input client information. To the transmission / reception unit 36. Further, the call request unit 353 provides the web server 4 with the IP address of the client terminal 3 in response to the request for the IP address received from the web server 4 via the transmission / reception unit 36.

  The line connection unit 354 operates to establish communication with the switch server 5 in response to a request for connecting a line requested from the switch server 5. In addition, the line connection unit 354 establishes communication with the switch server 5 to transmit the voice input to the voice input unit 321 to the switch server 5 and to transmit the voice transmitted from the switch server 5 to the sound output unit 341. To output.

  The transmission / reception unit 36 is a communication device such as a LAN card, for example. The transmission / reception unit 36 requests a connection request reception unit 361 that receives a connection request from the switch server 5 to connect a line and the web server 4 to provide a web page. While transmitting information, the web page transmission / reception part 362 which receives the web page provided from the web server 4, the call request transmission part 363 which transmits a call request to the web server 4, and the information regarding an owner are received. And an owner information receiving unit 364.

  The connection request receiving unit 361 receives a request transmitted from the switch server 5 to establish communication between the switch server 5 and the client terminal 3 as a connection request. The connection request reception unit 361 transmits the received connection request to the line connection unit 354.

  The web page transmission / reception unit 362 requests the web server 4 for a web page included in the information for requesting the web page transmitted from the web page request unit 351. Then, the web page transmission / reception unit 362 transmits the web page provided from the web server 4 to the web page request unit 351.

  The call request transmission unit 363 transmits the call request transmitted from the call request unit 353 to the web server 4. The owner information receiving unit 364 acquires owner information from the web server 4 and transmits it to the button selection detecting unit 352 when the button selection detecting unit 352 detects the selection of the calling button.

<Web server 4>
The web server 4 is configured to provide a web page to the client terminal 3 and to transmit call information for calling an owner to the switch server 5. As illustrated in FIG. 4, the web server 4 includes a storage unit 41 that stores data, a control unit 42 that controls the web server 4, and a transmission / reception unit 43 connected to the telecommunication line A.

  The storage unit 41 is a storage medium such as a memory or a hard disk, and includes a call button storage unit 411 that stores a call button, a web page storage unit 412 that stores a web page, and a client information storage unit that stores client information. 413, a first owner information storage unit 414 for storing owner information, an image information storage unit 415 for storing an owner image, and a first authentication information storage for storing first authentication information for logging in to the switch server 5 Part 416.

  The call button storage unit 411 stores an image of the call button to be included in the web page. The call button storage unit 411 stores information for identifying the owner linked to the call button. When the first owner terminal 2 creates a web page, the call button storage unit 411 may store a sample call button so as to select a call button to be included in the web page.

  The web page storage unit 412 stores a web page uploaded from the first owner terminal 2. The web page storage unit 412 stores a web page in association with a URL specified for each owner.

  The client information storage unit 413 stores client information included in the call request. Specifically, the client information storage unit 413 stores the name of the client and the contact information included in the call request transmitted from the client terminal 3. The client information storage unit 413 stores the IP address transmitted from the client terminal 3 as client information. The client information storage unit 413 may store the client telephone number transmitted from the client terminal 3.

  The first owner information storage unit 414 stores first owner information including owner information provided to the client terminal 3 and owner information related to the provision of the web page. Specifically, the first owner information storage unit 414 stores the first owner information as shown in FIG. That is, the first owner information storage unit 414 stores owner account 1, owner account 2, owner name, image URL, button URL, web page URL, and membership plan.

  The image information storage unit 415 stores an owner image. The image information storage unit 415 stores the owner image by linking to the image URL of the first owner information stored in the first owner information storage unit 414.

  The first authentication information storage unit 416 stores first authentication information for logging in to the switch server 5. The first authentication information storage unit 416 stores information as shown in FIG. 8 as the first authentication information. Specifically, the first authentication information storage unit 416 stores the owner account 1 and the owner account 2 and passwords corresponding to the respective accounts as the first authentication information.

  The control unit 42 is a CPU, and manages the status information acquisition unit 421 that acquires the status of the second owner terminal 6 as status information, the web page provision unit 422 that provides the web page to the client terminal 3, and the client information The client information management unit 423, the IP address acquisition unit 424 for acquiring the IP address of the client terminal 3, the owner information acquisition unit 425 for acquiring owner information, and the first authentication for acquiring information for logging in to the switch server 5 It has the information acquisition part 426 and the call information production | generation part 427 which produces | generates the information which calls the 2nd owner terminal 6 grade | etc.,.

  The status information acquisition unit 421 acquires the state of the second owner terminal 6 as status information using the transmission / reception unit 43. The status information acquisition unit 421 acquires, for example, information on whether the second owner terminal 6 is online or offline. Further, the status information acquisition unit 421 acquires information indicating that the second owner terminal 6 is busy or away even when the second owner terminal 6 is online. The status information acquisition unit 421 transmits the acquired status information to the web page providing unit 422.

  The web page providing unit 422 stores the web page uploaded from the first owner terminal 2 in the web page storage unit 412. The web page providing unit 422 provides the web page requested from the client terminal 3 to the client terminal 3 via the transmission / reception unit 43. Specifically, the web page providing unit 422 refers to the first owner information stored in the first owner information storage unit 414, and displays the web page and the call button to be provided to the client terminal 3 as the web page storage unit. 412 and the calling button storage unit 411. The web page providing unit 422 transmits the web page and the call button read from the web page storage unit 412 and the call button storage unit 411 to the client terminal 3 that has requested the web page. At this time, the web page providing unit 422 includes the owner status information provided from the status information acquiring unit 421 in the web page, and provides it to the client terminal 3.

  The client information management unit 423 receives the client information input at the client terminal 3 via the transmission / reception unit 43. Further, the client information management unit 423 stores the received client information in the client information storage unit 413. Further, when there is a request from the second owner terminal 6, the client information management unit 423 reads the client information from the client information storage unit 413 and transmits it to the second owner terminal 6 via the transmission / reception unit 43.

  The IP address acquisition unit 424 acquires the IP address of the client terminal 3 that has transmitted the call request. The IP address acquisition unit 424 requests the client terminal 3 to transmit an IP address via the transmission / reception unit 43. The IP address acquisition unit 424 stores the IP address acquired from the client terminal 3 in the client information storage unit 413. For example, the IP address acquisition unit 424 acquires the IP address “192.168.10.1” from the client terminal 3 and stores it in the client information storage unit 413.

  When the owner information acquisition unit 425 receives a call request from the client terminal 3, the owner information acquisition unit 425 acquires the first owner information stored in the first owner information storage unit 414 and transmits a part thereof to the client terminal 3. The owner information acquisition unit 425 reads the owner information identified by the account 2 included in the call request from the owner information storage unit 414. The owner information acquisition unit 425 acquires, for example, the owner name and the owner image as a part of the first owner information, and transmits it to the client terminal 3.

  The first authentication information acquisition unit 426 identifies the owner from the information for identifying the owner included in the call request, and acquires the first authentication information for logging in to the switch server 5 from the first authentication information storage unit 416. . That is, the first authentication information acquisition unit 426 identifies an owner from the account 1 or account 2 of the owner included in the tag information. Then, the first authentication information acquisition unit 426 acquires the owner's account 1 and the password corresponding to the account 1 from the first authentication information storage unit 416 as the first authentication information. The first authentication information acquisition unit 426 transmits the acquired first authentication information to the call information generation unit 427.

  The call information generation unit 427 calls the owner device and transmits call information for establishing communication between the switch server 5 and the client terminal 3 to the switch server 5. The call information generation unit 427 specifically includes the owner account 2 included in the call request, the first authentication information acquisition unit 426 transmitted from the first authentication information acquisition unit 426, and the client as the call information. The IP address of the client terminal 3 acquired from the information storage unit 413 and the owner device information to be called are transmitted to the switch server 5 via the transmission / reception unit 43.

  The transmission / reception unit 43 is a communication device such as a LAN card, a status information transmission / reception unit 431 that transmits / receives status information, a web page transmission / reception unit 432 that transmits / receives web pages, a client information transmission / reception unit 433 that transmits client information, A call request receiving unit 434 that receives a call request, an owner information transmitting / receiving unit 435 that transmits owner information, and a call information transmitting unit 436 that transmits call information.

  The status information transmission / reception unit 431 receives a request for owner status information from the status information acquisition unit 421, and requests status information from the switch server 5. Further, the status information transmission / reception unit 431 transmits the status information transmitted from the switch server 5 to the status information acquisition unit 421.

  The web page transmission / reception unit 432 transmits the web page uploaded from the first owner terminal 2 to the web page providing unit 422. Further, the web page transmission / reception unit 432 transmits the web page provided from the web page providing unit 422 to the client terminal 3 that has requested the web page.

  When there is a request from the second owner terminal 6, the client information transmitting / receiving unit 433 transmits the client information transmitted from the client information management unit 423 to the second owner terminal 6. Further, the client information transmitting / receiving unit 433 transmits the request for acquiring the IP address of the client terminal 3 transmitted from the IP address acquiring unit 424 to the client terminal 3. Further, the client information transmission / reception unit 433 transmits the IP address transmitted from the client terminal 3 to the IP address acquisition unit 424.

  The call request receiving unit 434 receives the call request received from the client terminal 3 and transmits it to the client information management unit 423 and the IP address acquisition unit 424. Specifically, the call request receiving unit 434 transmits the client name and contact information to the client information management unit 423, and the account 1 or account 2 of the owner included in the tag information is sent to the first authentication information acquisition unit 426. Send to.

  The owner information transmission / reception unit 435 receives the request for owner information transmitted from the client terminal 3 and transmits the request to the owner information acquisition unit 425. Further, the owner information transmission / reception unit 435 receives a part of owner information transmitted from the owner information acquisition unit 425, that is, the name and the owner image, and transmits them to the client terminal 3.

  The call information transmission unit 436 receives the call information generated by the call information generation unit 427 and transmits it to the switch server 5. Specifically, the call information transmission unit 436 transmits the call information including the IP address of the client terminal 3, the first authentication information, and the device to be called to the switch server 5.

<Switch server 5>
The switch server 5 is configured to call the owner device according to the call information and to establish communication between the client terminal 3 and the owner device. As illustrated in FIG. 5, the switch server 5 includes a storage unit 51 that stores data, a control unit 52 that controls the switch server 5, and a transmission / reception unit 53 connected to the telecommunication line A.

  The storage unit 51 is a storage medium such as a memory or a hard disk, and includes a second authentication information storage unit 511 that stores second authentication information for authenticating login to the switch server 5 and a server connected to another device of the owner. A third-party information storage unit 512 that stores addresses, a charge storage unit 513 that stores fees related to communication using the third-party server 8, and a second owner information storage unit 514 that stores information related to devices owned by the owner And a status information storage unit 515 that stores the status of the second owner terminal 6 as status information.

  The second authentication information storage unit 511 stores the same information as the first authentication information storage unit 416, and stores information as shown in FIG. Specifically, the second authentication information storage unit 511 stores the owner account 1 and the owner account 2 and passwords corresponding to the respective accounts as the second authentication information.

  The third party information storage unit 512 stores information of the third party server 8 that is used when a call is made to another device other than the second owner terminal 6 and the IP phone 7. Specifically, as shown in FIG. 12, the third party information storage unit 512 stores the contract company of the owner's fixed telephone 9 or the mobile phone 10 and the IP address of the server of the contract company.

  The charge storage unit 513 stores an accumulation of communication charges generated by using the third party server 8. Specifically, as shown in FIG. 13, the charge storage unit 513 stores the accumulated communication fee using the third party information storage unit 512 for each owner account.

  The second owner information storage unit 514 stores second owner information different from the first owner information stored in the first owner information storage unit 414. Specifically, as shown in FIG. 10, the second owner information storage unit 514 includes the owner account 2, owner name, owner available amount, owner's phone number, and account 2 expiration date. Is stored.

  The status information storage unit 515 stores the owner state transmitted from the second owner terminal 6 as status information. Specifically, the status information storage unit 515 stores the owner account 2 and the owner status information. The status information storage unit 515 stores information such as online, offline, busy, and away as owner status information.

  The control unit 52 is a CPU, creates login information from the first authentication information, authenticates the login information and the second authentication information storage unit 511, the switch server 5, the client terminal 3, and the switch Occurs in the connection establishment unit 522 that establishes a connection between the server 5 and the device owned by the owner, the time measurement unit 523 that measures the communication time using the third-party server 8, and the communication that uses the third-party server 8. A charge management unit 524 that manages charges, an owner information acquisition unit 525 that acquires second owner information, and a status information management unit 526 that manages owner status information.

  Upon receiving the call information from the web server 4, the authentication unit 521 creates first authentication information included in the call information as login information. Further, the authentication unit 521 authenticates the login information using the login information and the second authentication information stored in the second authentication information storage unit 511. When the login information is authenticated, the authentication unit 521 transmits the IP address of the client terminal 3 included in the call information and the information of the owner device that makes the call to the connection establishment unit 522.

  The authentication unit 521 receives information for logging in to the switch server 5 from the second owner terminal 6 and authenticates the logged-in information with the second authentication information. When authenticating the login information including the account 2 from the second owner terminal 6, the authenticating unit 521 transmits to the status information managing unit 526 that the second owner terminal 6 is online.

  The connection establishment unit 522 receives the information on the device to be called transmitted from the authentication unit 521, and identifies the device to be called. When the identified device is the fixed phone 9 or the mobile phone 10, the connection establishment unit 522 acquires the information of the owner's fixed phone 9 or the mobile phone 10 from the owner information acquisition unit 525. Specifically, the connection establishment unit 522 acquires the telephone number of the fixed phone 9 or the mobile phone 10 from the owner information acquisition unit 525 when the calling device is the fixed phone 9 or the mobile phone 10. The connection establishment unit 522 acquires the IP address of the second owner terminal 6 or the IP phone 7 from the owner information acquisition unit 525 when the information on the device to be called is the second owner terminal 6 or the IP phone 7. To do.

  In addition, the connection establishment unit 522 transmits a connection request to the client terminal 3 in order to establish communication between the switch server 5 and the client terminal 3. Specifically, the connection establishment unit 522 transmits a request to connect to the switch server 5 as a connection request toward the IP address of the client terminal 3.

  In addition, when the owner device that makes a call is the second owner terminal 6 or the IP phone 7, the connection establishment unit 522 uses the IP address of the second owner terminal 6 or the IP phone 7 acquired from the owner information acquisition unit 525. By using this, the connection between the switch server 5 and the second owner terminal 6 or the IP telephone 7 is established. Then, the connection establishment unit 522 transmits a connection request to the second owner terminal 6 or the IP phone 7. In addition, when the owner device that makes a call is the fixed phone 9 or the mobile phone 10, the connection establishment unit 522 acquires the IP address of the third party server 8 from the third party information storage unit 512, and the fixed phone 9 or the mobile phone A connection request is transmitted to the third party server 8 together with the telephone number of the telephone 10.

  When the connection between the switch server 5 and the owner's fixed telephone 9 or the mobile phone 10 is established, the timer section 523 starts timing. The time measuring unit 523 continues to time until the communication between the client terminal 3 and the owner is disconnected, and transmits the time during which communication has been established to the fee management unit 524.

  The fee management unit 524 calculates a connection fee from the time when the communication is established, transmitted from the time measuring unit 523. The fee management unit 524 adds the calculated connection fee to the owner fee stored in the fee storage unit 513 and stores the added fee in the fee storage unit 513.

  The owner information acquisition unit 525 identifies the owner who makes a call from the account 2 included in the call information transmitted from the web server 4. Specifically, the owner information acquisition unit 525 identifies the owner that makes a call from the account 2 included in the call information and the owner information included in the second owner information storage unit 514. Further, the owner information acquisition unit 525, based on the request from the connection establishment unit 522, displays the remaining amount of the owner, the telephone number, the IP address of the second owner terminal 6, the IP address of the IP phone 7, or the expiration date. To 522.

  The status information management unit 526 updates the status information stored in the status information storage unit 515 when the state of the second owner terminal 6 is changed. For example, the status information management unit 526 updates the status information stored in the status information storage unit 515 online by receiving information that the second owner terminal 6 has logged into the switch server 5. In addition, the status information management unit 526 updates the status information stored in the status information storage unit 515 with the changed status when the change in state is transmitted from the second owner terminal 6.

  Further, the status information management unit 526 receives a request for status information of the owner of the web page from the web server 4 when transmitting the web page from the web server 4 to the client terminal 3. When receiving the request for status information, the status information management unit 526 reads the status information of the second owner terminal 6 from the status information storage unit 515 and transmits it to the web server 4.

  The transmission / reception unit 53 is a communication device such as a LAN card, and includes a call information reception unit 531 that receives call information, a connection request transmission unit 532 that transmits a connection request, and a status information transmission / reception unit 533 that transmits and receives status information. And have.

  The call information receiving unit 531 receives call information from the web server 4. The call information receiving unit 531 sends the received call information to the authentication unit 521.

  The connection request transmission unit 532 receives a connection request from the connection establishment unit 522. The connection request transmission unit 532 transmits the received connection request to the client terminal 3 and the second owner terminal 6 or the third party server 8.

  The status information transmission / reception unit 533 receives a request for status information from the web server 4. The status information transmission / reception unit 533 transmits the received request for status information to the status information management unit 526. Further, the status information transmission / reception unit 533 receives the status information read from the status information storage unit 515 from the status information management unit 526. The status information transmission / reception unit 533 transmits the received status information to the web server 4.

<Second owner terminal 6>
The second owner terminal 6 is configured to receive a call request from the client terminal 3 and to establish communication with the client terminal 3. As shown in FIG. 6, the second owner terminal 6 outputs a storage unit 61 for storing data, an input unit 62 for receiving instructions from the owner, a display unit 63 for displaying images and characters, and audio. Output unit 64, control unit 65 that controls second owner terminal 6, and transmission / reception unit 66 connected to telecommunications line A.

  The storage unit 61 is a storage medium such as a memory or a hard disk, and includes a client information storage unit 611 that stores client information.

  The client information storage unit 611 stores client information acquired by the control unit 65 in response to a call from the client terminal 3. Specifically, the client information storage unit 611 stores client information as shown in FIG. That is, the client information storage unit 611 stores the IP address of the client terminal 3, the name of the client, the contact information (phone number) of the client, the e-mail address of the client, and the contact information.

  The input unit 62 is a keyboard, a mouse, a microphone, or the like, and includes an instruction input unit 621 to which an instruction from the owner is input, and a voice input unit 622 to which the owner's voice is input.

  The instruction input unit 621 sends information input from the owner to the control unit 65. For example, the instruction input unit 621 receives an input in response to a display for calling the second owner terminal 6 from the owner, and sends the input to the control unit 65.

  The voice input unit 622 accepts the owner's voice input after the connection between the client terminal 3 and the second owner terminal 6 is established via the switch server 5. The voice input unit 622 transmits the input owner's voice to the control unit 65.

  The output unit 64 is a speaker and includes a sound output unit 641 that outputs sound.

  After the connection between the client terminal 3 and the second owner terminal 6 is established via the switch server 5, the sound output unit 641 reproduces the client voice transmitted from the client terminal 3.

  The control unit 65 is a CPU, and includes a status information change unit 651 that changes owner status information, a line connection unit 652 that connects a line between the switch server 5 and the second owner terminal 6, and the web server 4. A client information acquisition unit 653 that acquires client information and a client information management unit 654 that manages the acquired client information.

  The status information changing unit 651 receives from the instruction input unit 621 a status information change input for changing the owner state. When the status information change unit 651 receives the status information change input from the instruction input unit 621, the status information change unit 651 transmits the changed status information to the switch server 5 via the transmission / reception unit 66.

  The line connection unit 652 receives the connection request from the switch server 5 and causes the display unit 63 to display that there is a call. When the line connection unit 652 receives an input in response to the call from the instruction input unit 621, the line connection unit 652 establishes a connection between the switch server 5 and the second owner terminal 6. Then, the line connection unit 652 transmits the owner's voice input to the voice input unit 622 to the switch server 5 via the transmission / reception unit 66. Further, the line connection unit 652 causes the sound output unit 641 to output the client voice transmitted from the client terminal 3.

  The client information acquisition unit 653 requests acquisition of client information stored in the client information storage unit 413 of the web server 4 in response to a connection request from the switch server 5.

  The client information management unit 654 receives client information transmitted from the web server 4. In addition, when receiving an instruction input for storing client information from the instruction input unit 621, the client information management unit 654 stores the client information in the client information storage unit 611. Further, the client information management unit 654 compares the client information transmitted from the web server 4 with the client information stored in the client information storage unit 611. When the client information transmitted from the web server 4 is already stored in the client information storage unit 611, the client information management unit 654 reads the client information stored in the client information storage unit 611 and displays it on the display unit 63. Display.

  The transmission / reception unit 66 is a communication device such as a LAN card, and includes a status information transmission unit 661 that transmits status information, a connection request reception unit 662 that receives a connection request, a client information request unit 663 that requests client information, A client information receiving unit 664 for receiving client information.

  The status information transmission unit 661 receives the status information of the second owner terminal 6 changed from the status information change unit 651. The status information transmission unit 661 transmits the received status information to the switch server 5.

  The connection request receiving unit 662 receives the connection request transmitted from the switch server 5. The connection request receiving unit 662 transmits the received connection request to the line connection unit 652. In addition, the connection request receiving unit 662 receives information corresponding to the connection of the line transmitted from the line connecting unit 652 and transmits the information to the switch server 5.

  The client information request unit 663 receives a command for requesting client information from the client information acquisition unit 653. The client information request unit 663 transmits a command for requesting the received client information to the web server 4.

  The client information receiving unit 664 receives client information transmitted from the web server 4. The client information reception unit 664 sends the received client information to the client information management unit 654.

<Third party server 8>
The third-party server 8 communicates between the switch server 5 and the fixed telephone 9 or the mobile phone 10 when connecting the line between the fixed telephone 9 or the mobile telephone 10 and the client terminal 3 which are other devices of the owner. Is configured to be established. The third party server 8 includes a storage unit 81 that stores data, a control unit 82 that controls the third party server 8, and a transmission / reception unit 83 connected to the telecommunication line A.

  The storage unit 81 is a storage medium such as a memory or a hard disk, and includes a charge storage unit 811 that stores charges. The charge storage unit 811 stores a charge accumulated by communication from the switch server 5 to the owner's mobile phone 10 or the fixed phone 9.

  The control unit 82 is a CPU, a calling unit 821 for calling the owner's fixed telephone 9 or the mobile phone 10, and a line connection unit 822 for connecting a line between the switch server 5 and the fixed telephone 9 or the mobile phone 10. , A time measuring unit 823 that measures the connection time of the line, and a fee management unit 824 that manages the fee based on the time counted by the time measuring unit 823.

  The calling unit 821 receives the connection request transmitted from the switch server 5 and calls the owner's fixed telephone 9 or the mobile phone 10. Specifically, the calling unit 821 connects the line to the telephone number included in the connection request and calls the fixed telephone 9 or the mobile phone 10. The calling unit 821 sends information indicating the response to the line connection unit 822 when the owner responds to the call.

  The line connection unit 822 receives information indicating that a response has been received from the calling unit 821 and connects a line between the switch server 5 and the fixed telephone 9 or the mobile phone 10 that has responded. Thereby, the line connection unit 822 establishes communication between the client terminal 3 and the owner's fixed telephone 9 or the mobile phone 10. In addition, the line connection unit 822 sends information indicating that communication is established to the time measuring unit 823. In addition, the line connection unit 822 sends information indicating that the communication has been disconnected to the time measuring unit 823.

  When the time measuring unit 823 receives information indicating that the communication is started from the line connection unit 822, the time measuring unit 823 starts measuring time. When the time measuring unit 823 receives information from the line connection unit 822 indicating that the communication has been disconnected, the time measuring unit 823 ends the time counting. The time measuring unit 823 transmits the time measured to the fee management unit 824.

  The fee management unit 824 calculates a fee based on the time measured sent from the transmission / reception unit 83. The fee management unit 824 stores the calculated fee in the fee storage unit 811.

  The transmission / reception unit 83 is a communication device such as a LAN card, and includes a connection request transmission / reception unit 831 that transmits and receives a connection request.

  The connection request transmission / reception unit 831 receives a connection request from the switch server 5. The connection request transmission / reception unit 831 sends the received connection request to the calling unit 821 and the line connection unit 822. The connection request transmission / reception unit 831 receives a call from the calling unit 821 and a request for connecting a line from the line connection unit 822. The connection request transmission / reception unit 831 transmits the call from the call unit 821 to the fixed telephone 9 or the mobile phone 10, and based on the request for connecting the line from the line connection unit 822, the switch server 5 and the fixed telephone 9 or Communication with the mobile phone 10 is established.

  The configuration of the communication system 1 according to the present embodiment is as described above. Next, the operation of the communication system 1 according to the present embodiment will be described with reference to the flowcharts of FIGS.

  As shown in FIG. 15, first, the first owner terminal 2 creates a web page including a call button (step S1). The first owner terminal 2 uploads the created web page to the web server 4 (step S2). In the web server 4, the web page providing unit 422 stores the web page transmitted from the first owner terminal 2 in the web page storage unit 412. Further, the web page providing unit 422 stores the URL of the web page and the URL of the calling button in the first owner information storage unit 414.

  In the client terminal 3, the web page request unit 351 makes a web page browsing request to the web server 4 in order to access the owner's web page (step S3). In the web server 4, the status information acquisition unit 421 requests the status information indicating the state of the second owner terminal 6 stored in the status information storage unit 515 from the switch server 5 (step S4). The web page providing unit 422 reads the status information acquired by the status information acquiring unit 421, the calling button stored in the calling button storage unit 411, and the web page stored in the web page storage unit 412. To the client terminal 3. The web page request unit 351 of the client terminal 3 causes the web page display unit 331 to display a web page including the calling button and the owner status information acquired from the web server 4.

  Here, the button selection detection unit 352 determines whether to contact the owner terminal from the client terminal 3 (step S6). When the client terminal 3 contacts the owner, the instruction input unit 322 of the client terminal 3 is input to select a call button. When the instruction input unit 322 receives an input for selecting a call button, the button selection detection unit 352 determines whether the status information of the second owner terminal 6 is online or offline (step S7). .

  When the status information of the second owner terminal 6 is online, the button selection detecting unit 352 is a device capable of making a call, for example, as shown in FIG. 23, the second owner terminal 6, the IP phone 7, the landline phone 9 , And the mobile phone 10 is displayed in a pull-down manner (step S8). When the status information of the second owner terminal 6 is offline, the button selection detection unit 352 pulls down, for example, the mobile phone 10 and the fixed phone 9 as devices that can be called (step S31).

  The instruction input unit 322 receives a device selection input from a pull-down displayable device (steps S9 and S32). The input accepted by the instruction input unit 322 is transmitted to the call request unit 353. If the status information of the second owner terminal 6 is online, the call request unit 353 determines whether the selected device is the second owner terminal 6 or the IP phone 7 (step S10). Here, first, the case where the call request unit 353 is the second owner terminal 6 will be described.

  The call request unit 353 identifies a device from the device selection input received from the instruction input unit 322 (step S11). Here, the call request unit 353 specifies the second owner terminal 6 as a device. The call request unit 353 causes the web page display unit 331 to display a dialog for inputting client information as shown in FIG. Specifically, the call request unit 353 causes the web page display unit 331 to display a dialog for inputting a client name and a contact message. The call request unit 353 may display a dialog for inputting the telephone number of the client on the web page display unit 331.

  The instruction input unit 322 receives an input of a client name and contact information to be input to a dialog displayed on the web page display unit 331. The call request unit 353 acquires the client name and the contact information input in the dialog as client information (step S12).

  After acquiring the client information, the instruction input unit 322 transmits information identifying the owner linked to the call button, contact device information, and client information to the web server 4 as a call request (step) S14). The first authentication information acquisition unit 426 of the web server 4 acquires the first authentication information from the first authentication information storage unit 416 using information for identifying the owner included in the call request (step S15). Further, the client information management unit 423 stores the client information included in the call request in the client information storage unit 413.

  The IP address acquisition unit 424 receives the call request and requests the client terminal 3 for the IP address of the client terminal 3 (step S16). The IP address acquisition unit 424 stores the acquired IP address of the client terminal 3 in the client information storage unit 413.

  The call information generation unit 427 acquires the IP address of the client terminal 3 from the client information storage unit 413. In addition, the call information generation unit 427 acquires the first authentication information from the first authentication information acquisition unit 426. The call information generating unit 427 generates call information from the IP address of the client terminal 3 and the first authentication information (step S17). The call information transmitting unit 436 transmits the generated call information to the switch server 5 (step S18).

  The authentication unit 521 of the switch server 5 generates login information from the call information (step S19). The authentication unit 521 associates the owner's account 1 with its password to obtain login information. The authentication unit 521 reads the second authentication information from the second authentication information storage unit 511 and authenticates the login information (step S20). The authentication unit 521 also authenticates whether the owner's balance is insufficient or the owner account has expired, which is stored in the second authentication information storage unit 511.

  As a result of the authentication, if the authentication cannot be performed (NO in step S21), the authentication unit 521 stops the call to the second owner terminal 6. If the authentication is successful (YES in step S21), the owner information acquisition unit 525 acquires the IP address of the second owner terminal 6 from the second owner information storage unit 514, and transmits it to the connection establishment unit 522. The connection establishment unit 522 transmits a connection request toward the IP address of the second owner terminal 6 and calls the second owner terminal 6 (step S22).

  When receiving the connection request from the switch server 5, the line connection unit 652 of the second owner terminal 6 displays a dialog as shown in FIG. 19 on the display unit 63 to notify the owner that there is a call. Upon receiving the connection request, the client information acquisition unit 653 transmits a request for acquiring client information stored in the client information storage unit 413 of the web server 4. When the client information management unit 654 receives the client information from the web server 4, the client information management unit 654 checks whether the client information stored in the client information storage unit 611 includes the received client information. When client information is included in the client information storage unit 611, the client information management unit 654 causes the display unit 63 to display a name registered as the client information as shown in FIG.

  The instruction input unit 621 receives an input for answering a call from the owner. When there is an input for answering a call, the instruction input unit 621 transmits the input to the line connection unit 652. The line connection unit 652 receives an input responding to the call and transmits a request to connect the line to the connection establishment unit 522. In response to the response from the line connection unit 652, the connection establishment unit 522 of the switch server 5 connects the lines between the client terminal 3 and the switch server 5 and between the second owner terminal 6 and the switch server 5 with VOIP. Establish (step S24). While the communication is established, the line connection unit 354 displays a dialog as shown in FIG. 21 on the web page display unit 331 of the client terminal 3.

  When the call ends (step S25), the connection establishment unit 522 disconnects the lines between the client terminal 3 and the switch server 5 and between the second owner terminal 6 and the switch server 5 (step S25). Further, the line connection unit 354 causes the web page display unit 331 to display a dialog as shown in FIG. Note that when the IP phone 7 is selected, the flowchart is the same as that of the second owner terminal 6, and the description thereof is omitted here.

  Next, a case where the fixed telephone 9 is selected as a device will be described. The call request unit 353 identifies a device from the device selection input received from the instruction input unit 322 (step S11). Here, the call request unit 353 specifies the fixed telephone 9 as a device. Since the flowchart from step S34 to step S39 is the same as step S12 to step S18 in the case of establishing communication with the second owner terminal 6, description thereof is omitted here.

  The authentication unit 521 of the switch server 5 generates login information from the call information (step S41). The authentication unit 521 associates the owner's account 1 with its password to obtain login information. The authentication unit 521 reads the second authentication information from the second authentication information storage unit 511 and authenticates the login information (step S42). In addition, the authentication unit 521 also authenticates whether the owner's balance is insufficient or the owner account has expired, which is stored in the second authentication information storage unit 511 (step S43).

  As a result of the authentication, if the authentication cannot be performed (NO in step S42), or the owner's balance is insufficient or the owner account has expired (NO in step S43), the authentication unit 521 makes a call to the second owner terminal 6. Discontinue. If authentication is possible (YES in step S42, YES in step S43), owner information acquisition unit 525 acquires the telephone number of IP phone 7 of second owner terminal 6 from second owner information storage unit 514, and establishes connection 522. (Step S45). The connection establishment unit 522 transmits a connection request including the telephone number of the IP phone 7 to the third party server 8 (step S46).

  The calling unit 821 of the third party server 8 makes a call toward the telephone number included in the connection request (step S47). By receiving a response from the fixed telephone 9, the line connection unit 822 establishes communication between the third party server 8 and the fixed telephone 9 and establishes communication between the third party server 8 and the switch server 5. The connection establishment unit 522 of the switch server 5 establishes communication between the switch server 5 and the client terminal 3.

  When the call ends (YES in step S48), the line connection unit 822 disconnects communication with the fixed telephone 9 (step S49). Further, the connection establishment unit 522 of the switch server 5 disconnects communication between the switch server 5 and the client terminal 3.

  The charge management unit 524 and the charge management unit 824 calculate a call charge based on the time measured by the time measuring unit 523 and the time measuring unit 823 (step S50). The charge management unit 524 and the charge management unit 824 store the calculated call charges in the charge storage unit 513 and the charge storage unit 811, respectively (step S51). Note that the flowchart for establishing communication between the mobile phone 10 and the client terminal 3 is also the same as the flowchart for the fixed telephone 9, and thus the description thereof is omitted here.

  As described above, the communication system according to this embodiment can establish communication between the client terminal and the second owner terminal, the IP phone, the fixed phone, or the mobile phone without downloading special software. Therefore, when the client wants to contact the owner, it becomes possible to contact immediately.

  Further, since the communication system according to the present embodiment can know whether the owner terminal and the IP phone are online or offline in the web page, whether or not the owner terminal can be used to immediately contact the owner. Can know. In addition, even if the owner terminal is offline, it is possible to contact a fixed telephone or a mobile phone, so that it is possible to contact immediately even in an emergency.

  Note that the communication system according to the present invention is not limited to the above-described embodiment, and it is needless to say that various modifications can be made without departing from the gist of the present invention. Moreover, it is needless to say that configurations, methods, and the like according to various modifications described below may be arbitrarily selected and employed in the configurations, methods, and the like according to the above-described embodiments.

  For example, in the communication system 1 according to the above embodiment, the client terminal 3 and the second owner terminal 6 may have a video input unit (not shown) as the input units 32 and 62. Further, the calling button storage unit 411 may include information for selecting a video as device information. Thereby, the communication system 1 can establish not only audio communication but also video communication between the client terminal 3 and the second owner terminal 6.

  Moreover, in the communication system 1 which concerns on the said embodiment, a conference system can also be comprised. When configuring the conference system, the communication system 1 establishes communication between the client terminal 3 and the second owner terminal 6 and then establishes communication with another owner terminal (not shown) that participates in this communication.

  First, as in the above embodiment, the communication system 1 establishes communication between the client terminal 3 and the second owner terminal 6. The first owner information storage unit 414 of the web server 4 stores, in advance, the accounts of other owners participating in communication in the first owner information shown in FIG. The line connection unit 652 of the second owner terminal 6 acquires the status information of other owner terminals stored in the first owner information storage unit 414 via the status information acquisition unit 421 of the web server 4. Then, the line connection unit 652 transmits a connection request to connect to the other owner terminal to the web server 4 when the status information of the other owner terminal is online.

  The web server 4 receives a connection request from the second owner terminal 6. The call information generation unit 427 of the web server 4 reads an account of another owner terminal included in the first owner information stored in the first owner information storage unit 414. The call information generation unit 427 transmits an account of another owner terminal to the switch server 5 as call information.

  The owner information acquisition unit 525 of the switch server 5 reads the IP address of the corresponding other owner terminal from the second owner information storage unit 514 based on the account of the other owner terminal included in the call information. The connection establishment unit 522 calls another owner terminal using the read IP address. When the other owner terminal responds, the connection establishment unit 522 establishes communication with the client terminal 3, the second owner terminal 6, and the other owner terminal. Thereby, the communication system 1 can comprise a conference system.

  In the communication system 1 according to the above embodiment, after the communication between the client terminal 3 and the second owner terminal 6 is established, the second owner terminal 6 communicates with the client terminal 3 by other owner terminals. You may forward to. In this case, the second owner terminal 6 disconnects the communication with the client terminal 3 after the switch server 5 calls a partner to be invited to the conference and establishes communication as in the case of the conference system. Is done.

  Further, the communication system 1 according to the above embodiment may have a function of storing a voice transmitted from the first owner terminal 2 when the second owner terminal 6 is offline. The switch server 5 includes a voice storage unit (not shown) in the storage unit 51. The calling button storage unit 411 of the web server 4 stores voice recording as device information. And when the 2nd owner terminal 6 is offline, the button selection detection part 352 of the client terminal 3 may display voice recording on the web page display part 331 as device information.

  The call request unit 353 transmits a call request to the web server 4 in response to an input for selecting voice recording input to the instruction input unit 322. The control unit 52 of the switch server 5 starts processing for storing the voice input from the client terminal 3 in the voice storage unit in response to a call request using voice recording as device information. The control unit 52 of the switch server 5 terminates the process of storing the voice input from the client terminal 3 in the voice storage unit when the communication of the client terminal 3 is disconnected.

  When the second owner terminal 6 logs into the switch server 5, the control unit 52 of the switch server 5 transmits the voice stored in the voice storage unit to the second owner terminal 6. The line connection unit 652 of the second owner terminal 6 causes the voice input unit 622 to reproduce the transmitted voice. Thereby, even if the 2nd owner terminal 6 is offline, the communication system 1 can make an owner reproduce | regenerate a client's audio | voice after the 2nd owner terminal 6 becomes online.

  DESCRIPTION OF SYMBOLS 1 ... Communication system, 2 ... 1st owner terminal, 3 ... Client terminal, 4 ... Web server, 5 ... Switch server, 6 ... 2nd owner terminal, 7 ... IP telephone, 8 ... Third party server, 9 ... Fixed telephone, DESCRIPTION OF SYMBOLS 10 ... Mobile phone, 21, 31, 41, 51, 61, 81 ... Storage part, 22, 32, 62 ... Input part, 23, 33, 63 ... Display part, 24, 35, 42, 52, 65, 82 ... Control unit, 25, 36, 43, 53, 66, 83 ... transmission / reception unit, 34, 64 ... output unit, 211, 411 ... call button storage unit, 241 ... web page creation unit, 242 ... call button installation unit, 251 ... Web page transmission unit, 311, 412 ... Web page storage unit, 321,622 ... Speech input unit, 322,621 ... Instruction input unit, 331 ... Web page display unit, 341,641 ... Sound output unit, 351 ... Web page request part, 352 ... Button selection detection part, 353 ... Call request part, 354, 652, 822 ... Line connection part, 361, 662 ... Connection request reception part, 362, 432 ... Web page transmission / reception part, 363 ... Call request transmission unit, 364, owner information reception unit, 413, 611, client information storage unit, 414, first owner information storage unit, 415, image information storage unit, 416, first authentication information storage unit, 421, status Information acquisition unit, 422 ... Web page providing unit, 423, 654 ... Client information management unit, 424 ... IP address acquisition unit, 425, 525 ... Owner information acquisition unit, 426 ... First authentication information acquisition unit, 427 ... Calling information Generation unit, 431, 533 ... Status information transmission / reception unit, 433 ... Client information transmission / reception unit, 434 ... Call request reception unit, 435 ... Information transmission / reception unit, 436 ... Calling information transmission unit, 511 ... Second authentication information storage unit, 512 ... Third party information storage unit, 513, 811 ... Charge storage unit, 514 ... Second owner information storage unit, 515 ... Status Information storage unit, 521 ... Authentication unit, 522 ... Connection establishment unit, 523,823 ... Timekeeping unit, 524, 824 ... Charge management unit, 526 ... Status information management unit, 531 ... Calling information reception unit, 532 ... Connection request transmission 651... Status information change unit 653... Client information acquisition unit 661... Status information transmission unit 663... Client information request unit 664... Client information reception unit 821. A ... Telecommunications line

Claims (3)

A communication system for establishing communication between a client terminal held by a client browsing a web page and a device held by an owner of the web page via an electric communication line,
Providing the client terminal with the web page including a call button linked to information for identifying the owner, and using the call button to the device owned by the owner transmitted from the client terminal A web server that receives the call request;
A switch server that establishes communication between the client terminal and a device held by the owner based on the call request received by the web server;
The web server is
A web page storage unit for storing the web page;
A first authentication information storage unit for storing first authentication information associated with information for identifying the owner for logging in to the switch server;
Based on a request from the client terminal, the web page providing unit that reads the web page of the owner from the web page storage unit and provides the web page to the client terminal;
A call request receiving unit for receiving the call request including information identifying the owner and selection of the device to call;
An IP address acquisition unit that acquires an IP address of a client terminal that has transmitted the call request;
A first authentication information acquisition unit configured to acquire first authentication information associated with the owner terminal from the first authentication information storage unit based on information identifying the owner included in the call request;
An IP address of the client terminal; information including the first authentication information; and a call information generation unit that generates a selection of the device to be called as call information to be transmitted to the switch server;
The switch server
A second authentication information storage unit for storing second authentication information for authenticating the first authentication information;
An authentication unit for authenticating the first authentication information and the second authentication information included in the call information;
An owner information storage for storing the IP address or telephone number of the calling device;
When the authentication unit authenticates the first authentication information, the client terminal makes the call using the client terminal's IP address and the IP address or telephone number of the calling device. A communication system comprising a connection establishment unit for establishing communication with a device. The switch server
A status information storage unit that stores status information transmitted from the owner terminal and indicating at least whether the owner terminal is online or offline;
Based on a request from the web server, the status information management unit that reads the status information of the owner terminal from a status information storage unit and transmits it to the web server,
The web server further includes a status information requesting unit that requests the switch server to transmit the status information,
The communication system according to claim 1, wherein the web page providing unit includes the status information in the web page and provides the web page to the client terminal. The information for identifying the owner includes an account assigned to the client terminal and an account assigned to the owner.
The first authentication information acquisition unit acquires first authentication information from an account assigned to the client terminal,
The communication system according to claim 1, wherein the connection establishment unit identifies the owner who makes the call from an account assigned to the owner.