JP2013025709A - Patrol management device and patrol management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technology of monitoring even the intrusion of a suspicious person in a system for managing a patrol task.SOLUTION: A patrol management device 100 for managing a task of patrolling a predetermined floor includes: a patrol determination unit for, when confirming special number transmission from a portable terminal 16 for patrol carried by a person who patrols in a patrol mode in which a patrol task is executed, determining that the patrol of the installation floor of a base station 10 grasped by the portable terminal 16 for patrol is completed; a result storage unit for storing the determination result of the patrol determination unit; and an abnormality detection unit for, when confirming a signal from a general-purpose portable terminal 15 carried by a person who is not designated as the person who patrols, determining that an abnormal situation has occurred.

Description

  The present invention relates to a tour management apparatus and a tour management method.

  Conventionally, a system for managing patrol work such as patrol guard has been developed.

  For example, in Patent Document 1, an IC tag at a patrol place is read by an IC tag reader (which may be a mobile phone), and the read data is transferred to a database server at a remote place using the Internet. A system for monitoring is disclosed.

  Further, in Patent Document 2, a device for displaying data such as time and place in a bar code is installed at each patrol place, and a patrol person (for example, a guard) patrols with a bar code reader. A system for checking a patrol operation by reading data of each display device is disclosed.

  Further, Patent Document 3 discloses a system that considers an emergency and contacts a monitoring center when a patrol person's patrol place and patrol time are different from the schedule.

JP 2009-157893 A JP-A-9-147276 JP 2006-276971 A

  However, with the above-described conventional technology, it is possible to monitor whether or not the patrol person is visiting the patrol place as scheduled, but it is not possible to monitor whether a suspicious person enters the patrol place.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a technology that enables monitoring of intrusion of a suspicious person with a simpler configuration in a system for managing patrol work.

  In order to solve the above problems, for example, the configuration described in the claims is adopted.

  The present application includes a plurality of means for solving the above-mentioned problems. To give an example, the application is a traveling management device that manages a task for patroling a predetermined floor. When confirming the special number transmission from the mobile terminal for traveling carried by the mobile terminal for traveling, the traveling determination unit determines that the traveling is completed for the installation floor of the base station captured by the mobile terminal for traveling, and the determination result by the traveling determination unit And an abnormality detection unit that considers an abnormal situation when a signal from a general portable terminal carried by a person not designated as a patrol person is confirmed.

  Another example is a patrol management device that manages the work of patroling a predetermined floor, and when the patrol person confirms a special number transmission from a fixed telephone in the patrol mode for carrying out the patrol work. A patrol determination unit that determines that the patrol is completed for the installation floor of the fixed telephone, a result accumulation unit that accumulates a determination result by the patrol determination unit, and a general portable terminal that is carried by a person who is not designated as the patrol person And an abnormality detection unit that considers an abnormal situation when the above signal is confirmed.

  ADVANTAGE OF THE INVENTION According to this invention, in the system which manages patrol work, the technique which enables it to monitor also about the intrusion of a suspicious person with a simpler structure can be provided.

  Problems, configurations, and effects other than those described above will be clarified by the following description of embodiments.

It is a figure which shows an example of schematic structure of the patrol management system 1 of this invention. It is a figure which shows the structural example in case the some base station 10 and the some fixed telephone 11 are installed in the patrol object floor A and the patrol object floor B. FIG. 3 is a diagram illustrating an example of a functional configuration of a collection device 200. FIG. It is a figure which shows an example of the schematic data structure of the extension information table. It is a figure for demonstrating the relationship between the telephone (the fixed telephone 11 and the portable terminals 15-17) which can call by an extension line, and the user who uses the telephone. It is a figure which shows an example of the schematic data structure of the floor information table. 2 is a diagram illustrating an example of a functional configuration of a management apparatus (server) 100. FIG. It is a figure which shows an example of the schematic data structure of the patrol person information table. 5 is a diagram illustrating an example of a schematic data structure of a history information table 800. FIG. FIG. 10 is a sequence diagram for explaining an example of a patrol process executed by the patrol management system 1 when a patrol person performs patrol work using the patrol mobile terminal 16. 6 is a diagram illustrating a screen example of an initial setting screen 400. FIG. It is a figure which shows an example of the schematic data structure of the transmission signal 900. FIG. It is an example of a display about the patrol situation of each patrol object floor. It is the example which displayed the list of the patrol results in each patrol object floor. FIG. 10 is a sequence diagram for explaining an example of a patrol process executed by the patrol management system 1 when a patrol person performs patrol work using the fixed telephone 11; FIG. 10 is a sequence diagram for explaining an example of alarm processing executed in the patrol management system 1 when a patrol person performs patrol work using the patrol mobile terminal 16. 6 is a flowchart of alarm processing executed by the management apparatus 100. FIG. It is a figure which shows an example of the schematic data structure of the caution extension table 950. It is a figure for demonstrating the case where a patrol object floor (A-C, Z) is provided over a some building (plural buildings). It is a graph which shows the frequency | count that a certain employee moved to each floor (A-C, Z) at the time of patrol mode OFF (daytime).

  In the present embodiment, an example of a technique capable of monitoring even a suspicious person's intrusion with a simpler configuration in a system for managing patrol work will be described.

  FIG. 1 is a diagram illustrating an example of a schematic configuration of a patrol management system 1 to which an embodiment of the present invention is applied.

  The patrol management system 1 refers to a task (hereinafter referred to as a “patrol task”) in which a patrol person such as a guard patrols a predetermined floor (in the example shown, the tour target floor A, the tour target floor B, and the tour target floor C). ) Management system.

As shown in the figure, the traveling management system 1 includes a mobile terminal (15 to 17), a base station 10 (a, b, c) that performs wireless communication with each mobile terminal, and a fixed telephone 11 (a, b). , C, d), a collection device 200 that has a function as a telephone exchange and collects information on a call state, a management device 100 that manages a traveling operation, and a display device 300 that displays a traveling state and the like. Prepare.
<Portable terminals 15 to 17>
The portable terminals 15 to 17 are PHS terminals dedicated to extension telephones distributed to employees, patrolmen, guards, and the like.

A portable terminal carried by an employee is a general portable terminal 15, a portable terminal carried by a patrol person is a patrol portable terminal 16, and a portable terminal carried by a guard is a guard portable terminal 17.
<Base station 10>
The base station 10 (a, b, c) performs wireless communication with the mobile terminals (15 to 17) existing in a range (communication range) where radio waves reach. In the illustrated example, the base station 10a is a base station installed on the circulation target floor A, the base station 10b is a base station installed on the circulation target floor B, and the base station 10c is installed on the circulation target floor C. Base station. Here, when the base station 10 (a, b, c) receives data from the mobile terminals (15 to 17), the base station 10 (a, b, c) transmits the data to the collection device 200. Further, when data is received from the collection device 200, it is transmitted to the mobile terminals (15 to 17) in communication.
<Fixed telephone 11>
The fixed telephones 11 (a, b, c, d) are general fixed telephones, and can communicate with other telephones via the collection device 200 regardless of an extension line or an external line. In the example shown in the figure, the fixed telephone 11a is a fixed telephone installed on the tour target floor A, the fixed telephone 11b is a fixed telephone installed on the target floor B, and the fixed telephone 11c is connected to the target floor C. And the fixed telephone 11d is a fixed telephone installed in the guard room.

  Further, in the illustrated example, one base station 10 (a, b, c) and one fixed telephone 11 (a, b, c) are shown on each patrol target floor (A, B, C). However, it is not limited to this configuration.

FIG. 2 is a diagram illustrating a configuration example when a plurality of base stations 10 and a plurality of fixed telephones 11 are installed on the traveling target floor A and the traveling target floor B. In the illustrated example, a plurality of fixed telephones 11a and two base stations 10a are installed on the traveling target floor A, and a plurality of fixed telephones 11b and one base station 10b are installed on the traveling target floor B. is set up. As described above, a plurality of base stations 10 (a, b, c) may be installed on each patrol target floor (A, B, C), or a plurality of fixed telephones 11 (a, b, c). May be installed. In addition, only one of the base station 10 (a, b, c) and the fixed telephone 11 (a, b, c) may be installed on each tour target floor (A, B, C).
<Collecting apparatus 200>
The collection device 200 has a function as a telephone exchange, and collects information on the call state of each portable terminal (15-17) and each fixed telephone 11 (a, b, c, d).

  FIG. 3 is a diagram illustrating an example of a functional configuration of the collection device 200. As illustrated, the collection device 200 includes a first line accommodation unit 201, a second line accommodation unit 202, a control unit 203, a base station accommodation unit 204, a communication unit 205, and a storage unit 206. .

  The first line accommodating unit 201 accommodates the calling-side fixed telephone 11 (a, b, c, d). That is, the first line accommodating unit 201 exchanges signals with the calling-side fixed telephone 11 (a, b, c, d). The first line accommodation unit 201 can accommodate not only an extension fixed telephone (a telephone that can be used in an organization without using the public switched telephone network 150) but also an external telephone.

  The second line accommodating unit 202 also accommodates the fixed telephone 11 (a, b, c, d) on the called side. In other words, the second line accommodating unit 202 exchanges signals with the fixed-line telephone 11 (a, b, c, d) on the called side. Note that the second line accommodation unit 202 can accommodate not only an internal fixed telephone but also an external telephone.

  The base station accommodating unit 204 accommodates the base station 10 that directly communicates with the mobile terminals (15 to 17). That is, the base station accommodating unit 204 exchanges signals with the base station 10.

  The communication unit 205 exchanges various information with the management apparatus 100 via the LAN 50.

  The control unit 203 interprets information acquired via each function unit (201, 202, 204, 205) and controls the entire apparatus.

  Here, the control unit 203 includes a call control unit 231, a terminal location management unit 232, a special number processing unit 233, and an abnormality processing unit 234.

  The call control unit 231 controls incoming and outgoing calls to and from the fixed telephone 11 and the mobile terminals (15 to 17). The call control unit 231 can also control incoming and outgoing calls to and from an external telephone that makes a call via the public switched telephone network 150.

  The terminal location management unit 232 manages the current location of the mobile terminals (15 to 17). For example, the terminal location management unit 232 identifies the base station 10 captured by the mobile terminals (15 to 17), and assigns the identification number (ID) assigned to the identified base station 10 to the mobile terminals (15 to 15). 17) is stored as the current position.

  When the special number processing unit 233 receives the special number from the fixed telephone 11, the special number processing unit 233 identifies the target floor (A to C) on which the fixed telephone 11 that has transmitted the special number is installed, and has completed the circulation. Record as. When the special number processing unit 223 receives a special number from the traveling portable terminal 16, the traveling portable terminal 16 that has transmitted the special number is located (that is, the traveling portable terminal 16 captures the special number). The target floors (A to C) in which the base station 10 is installed) are identified and recorded as the floors that have been visited.

  When a suspicious person (that is, a person who is not designated as a patrol person) enters the patrol target floors (A to C), the abnormality processing unit 234 calls the notification destination telephone transmitted from the management apparatus 100. In addition, the abnormality processing unit 234 notifies the information about the floor where the abnormal situation has occurred by voice (talkie).

  The storage unit 206 stores an extension information table 500 that holds information related to the call state of the extension telephone, and a floor information table 600 that holds information for managing the traveling work on the traveling target floor (A to C). To do.

  FIG. 4 is a diagram illustrating an example of a schematic data structure of the extension information table 500. As shown in the figure, the extension information table 500 includes a record 509 for each telephone (fixed telephone 11 and portable terminals 15 to 17) that can make a call on the extension. Each record 509 stores an extension ID 501, extension number 502, name 503, extension presence 504, extension state 505, belonging floor 506, terminal type 507, and location information 508 in association with each other. The

  The extension ID 501 includes an identification number of a telephone (the fixed telephone 11 and the mobile terminals 15 to 17) that can make a call on the extension. For example, the extension ID 501 is a character string in the format of “N0001” and “N0002”.

  The extension number 502 includes the telephone number of the extension assigned to the telephone (the fixed telephone 11 and the mobile terminals 15 to 17) that can make a call on the extension. For example, the extension number 502 is a character string in the format of “3000” and “1000”.

  The name 503 includes the name of the user who can use the telephone (the fixed telephone 11 and the mobile terminals 15 to 17) that can make a call on the extension. For example, the name 503 is a character string in the format of “Employee A” and “Employee B”.

  FIG. 5 is a diagram for explaining the relationship between a telephone (fixed telephone 11 and portable terminals 15 to 17) capable of making a call on an extension and a user who uses the telephone.

  As shown in the example shown in the figure, desks used by employees A to L are arranged on the tour target floor A, and a fixed telephone 11 is installed on each desk. Each fixed telephone 11 is assigned a different extension number (1000 to 1011). Therefore, for example, the desk used by the employee A is provided with the fixed telephone 11 having the extension number “1000”.

  Here, the names 503 of the employees A to L and the extension number 502 of the fixed telephone 11 installed on the desk used by the employees A to L are associated with each other and stored in the extension information table 500.

  A plurality of base stations 10a are installed on the tour target floor A. For example, the base station 10a installed on the left side of the page of FIG. 5 can communicate with the mobile terminals 15 to 17 located in a range (area surrounded by a dotted line) where desks used by the employees A to F are arranged. It is. In addition, the base station 10a installed on the right side of the page can communicate with the mobile terminals 15 to 17 located in a range (area surrounded by a dotted line) where desks used by the employees G to L are arranged.

  Returning to FIG. 4, the extension presence 504 includes a tour result notified from a visitor by calling a special number. For example, the extension presence 504 is formed of a character string in the form of “no abnormality”, “no abnormality (present)”, “reconfirmation required”, “abnormal”, “emergency”, “unpaid”.

  The extension state 505 includes data indicating a call state of a telephone (the fixed telephone 11 and the mobile terminals 15 to 17) that can make a call on the extension. For example, the extension state 505 includes a character string in a format such as “vacant” or “busy”.

  The belonging floor 506 includes data indicating the floor to which the telephones (the fixed telephone 11 and the mobile terminals 15 to 17) that can make calls on the extension belong. For example, the affiliation floor 506 is composed of character strings in the format of “floor A” and “floor B”.

  The terminal type 507 includes data indicating the types of telephones (fixed telephone 11 and mobile terminals 15 to 17) that can make calls on the extension. That is, the terminal type 507 includes a character string in a format such as “PHS” or “fixed telephone”, for example.

  The location information 508 includes data for specifying the floor on which the telephone (the fixed telephone 11 and the mobile terminals 15 to 17) that can make a call on the extension is located. For example, in the case of the mobile terminals 15 to 17, the identification number (“E1001-0001” or the like) of the base station 10 captured by the mobile terminals 15 to 17 becomes the position information 508. In the case of the fixed telephone 11, the location information 508 is not necessary because the floor on which the affiliation floor 506 is referenced can be specified.

  FIG. 6 is a diagram illustrating an example of a schematic data structure of the floor information table 600. As shown in the figure, the floor information table 600 is composed of records 610 for each floor designated as a patrol target floor. Each record 610 includes a floor ID 601, a floor name 602, a start time 603, an end time 604, a check (time) 605, a notification destination 606, a base station ID 607, a tour result 608, and an alarm level 609. Are stored in association with each other.

  The floor ID 601 includes the identification number of the floor designated as the circulation target floor. For example, the floor ID 601 is composed of a character string in the format of “F001” and “F002”.

  The floor name 602 includes the name of the floor designated as the patrol target floor. For example, the floor name 602 is a character string of the format “floor A”, “floor B”.

  The start time 603 includes data indicating the start time of the patrol work (patrol mode) by the patrol person. For example, the start time 603 is a character string in the format “23:00”.

  The end time 604 includes data indicating the end time of the patrol work (patrol mode) by the patrol person. For example, the end time 604 is a character string having a format of “7:00”.

  The check (time) 605 includes data indicating the start time of each tour in the case where a plurality of tours are performed between the start time 603 and the end time 604 of the tour operation. For example, check 1 (time) includes data indicating the start time for the first round, and check 2 (time) includes data indicating the start time for the second round.

  The notification destination 606 includes the telephone number of the notification destination for notifying that the suspicious person has entered the patrol target floor when it is detected. For example, the notification destination 606 is a character string in the format of “0090-XXX”, “5000”. Note that the notification destination 606 can register a plurality of telephone numbers for each patrol target floor, and can register different telephone numbers according to the degree of urgency. For example, the notification destination 1 is a notification destination when the urgency level is low, the notification destination 2 is a notification destination (for example, a patrol person) when the urgency level is medium, and the notification destination 3 is a urgency level. A notification destination (for example, a guard) in the case of high, and a notification destination 4 is a notification destination (security company or police) in the case of extremely high urgency.

  The base station ID 607 includes data indicating the identification number of the base station 10 installed for each patrol target floor. For example, the base station ID 607 is composed of a character string in the format of “E1001-0001” and “E2001-0001”.

  The tour result 608 includes the latest tour result for each tour target floor. For example, the tour result 608 includes a character string in the form of “no abnormality”, “no abnormality (present)”, “reconfirmation required”, “abnormal”, “emergency”, “uncirculated”.

  The alarm level 609 includes data indicating the degree of urgency for notifying that (including “alarm”) when it is detected that a suspicious person has entered the patrol target floor. For example, the alarm level 609 includes a character string in a format of “low”, “medium”, “high”, “emergency”.

  The collection device 200 configured as described above includes, for example, a not-shown CPU, a main storage device such as a RAM, an external storage device such as an HDD, and a NIC (Network Interface Card) for connecting to a communication network. A communication device such as a CD-ROM or a DVD-ROM, a reading device that reads information from a portable storage medium having portability, an input device such as a keyboard, a mouse, or an IC tag reader; an output device such as a display; It is realized by a general computer equipped with the above and a general telephone exchange.

  For example, the storage unit 206 shown in FIG. 3 can be realized by an external storage device, the communication unit 205 can be realized by a communication device, and each accommodation unit (201, 202, 204) can be realized by a telephone exchange. The control unit 203 can be realized by loading a predetermined program stored in the external storage device into the main storage device and executing it by the CPU.

This predetermined program is stored in an external storage device from a portable storage medium via a reader or from a network via a communication device, and then loaded onto the main storage device and executed by the CPU. It may be. Alternatively, the program may be loaded directly from the portable storage medium via the reading device or from the network via the communication device onto the main storage device and executed by the CPU.
<Management device (server) 100>
Returning to FIG. 1, the management apparatus (server) 100 uses the information collected by the collection apparatus 200 to manage the patrol work by the patrol person. As illustrated, the management apparatus 100 is connected to the collection apparatus 200 and the display apparatus 300 via the LAN 50 so as to be communicable.

  FIG. 7 is a diagram illustrating an example of a functional configuration of the management apparatus (server) 100. As illustrated, the management apparatus 100 includes a control unit 101, a communication unit 102, and a storage unit 103.

  The control unit 101 interprets information acquired via the communication unit 102 and controls the entire apparatus.

  Here, the control unit 101 includes an extension state management unit 111, a floor information management unit 112, a location information management unit 113, an abnormality detection unit 114, a timer processing unit 115, and a data search unit 116.

  The extension state management unit 111 acquires information about the call state of the extension (for example, the extension state 505) from the collection device 200 and manages it.

  The floor information management unit 112 manages telephones used on the patrol target floor. Specifically, the floor information management unit 112 assigns the extension number 502 assigned to the telephone (the fixed telephone 11 and the mobile terminals 15 to 17) that can make a call on the extension and the floor to which the telephone belongs. The floor 506 is associated with the floor 506. Further, the floor information management unit 112 stores information such as the start time 603 and the end time 604 of the patrol work based on an instruction from the user.

  The location information management unit 113 manages the current location of the mobile terminals (15 to 17) in cooperation with the collection device 200. For example, the location information management unit 113 receives the identification number (ID) assigned to the base station 10 captured by the mobile terminal (15-17) from the collection device 200, and receives the mobile terminal (15-17). Is stored as the current position.

  The anomaly detection unit 114 identifies the affiliation floor of the general mobile terminal 15 carried by a suspicious person who has entered the patrol target floors (A to C) (that is, a person who is not designated as a patrol person), and is in an abnormal situation. It is determined whether or not.

  The timer processing unit 115 acquires the current time and detects the start time and end time of the patrol work.

  When the collection device 200 or the display device 300 requests the output of various data, the data search unit 116 searches the storage unit 103 for the requested data.

  The communication unit 102 exchanges various information with the collection device 100 and the display device 300 via the LAN 50.

  The storage unit 103 stores an extension information table 550 similar to the extension information table 500 held by the collection device 200 and a floor information table 650 similar to the floor information table 600 held by the collection device 200. .

  Furthermore, the storage unit 103 stores a traveler information table 700 that holds information about a visitor, and a history information table 800 that holds information about a visit history by a visitor.

  FIG. 8 is a diagram illustrating an example of a schematic data structure of the visitor information table 700. As shown in the figure, the patrol person information table 700 includes a record 705 for each person designated as a patrol person (a person who patrols each patrol target floor). In each record 705, a traveler ID 701, a traveler name 702, a traveler extension 703, and position information 704 are stored in association with each other.

  The visitor ID 701 includes the identification number of the person designated as the visitor. For example, the visitor ID 701 is composed of a character string in the format of “J001” and “J002”.

  The visitor name 702 includes the name of a person designated as a visitor. For example, the patrol person name 701 is composed of a character string in a format such as “patrol person A” or “patient B”.

  The visitor extension 703 includes the telephone number of the extension assigned to the traveling portable terminal 16 carried by the visitor. For example, the visitor extension 703 is composed of a character string in the format of “5000” and “5001”.

  The position information 704 includes data for specifying the floor where the mobile terminal 16 for traveling carried by the patrol person is located. For example, the position information 704 includes an identification number (such as “E1001-0001”) of the base station 10 captured by the mobile terminal 16 for traveling.

  FIG. 9 is a diagram illustrating an example of a schematic data structure of the history information table 800. As illustrated, the history information table 800 includes a record 807 for each traveling history. In each record 807, a history ID 801, a visitor name 802, a visit time 803, a visit result 804, a visit floor ID 805, and an alarm level 806 are stored in association with each other. Each record 807 is stored in the order in which the patrol person visited.

  The history ID 801 includes an identification number of a visit history by a visitor. For example, the history ID 801 is composed of a character string in the format of “R001” and “R002”.

  The patrol person name 802 includes the name of the person who actually patrols each patrol target floor (patrol person). For example, the patrol person name 802 is formed of a character string of the format “patrol person A”.

  The tour time 803 includes the time when the visitor visited each tour target floor. For example, the tour time 803 is a character string having a format of “2011/01/30 23:12:10”.

  The tour result 804 includes a tour result on each tour target floor visited by the visitor. For example, the tour result 804 is composed of a character string in the form of “no abnormality”, “no abnormality (present)”, “reconfirmation required”, “abnormal”, “emergency”, “uncirculated”.

  The traveling floor ID 805 includes an identification number of each traveling target floor that the traveling person has visited. For example, the traveling floor ID 805 includes a character string in a format such as “F001” or “F002”.

  The alarm level 806 includes data indicating the degree of urgency for notifying that a suspicious person has entered the patrol target floor. For example, the alarm level 806 is a character string in the form of “low”, “medium”, “high”, “emergency”.

  The management apparatus 100 configured as described above includes, for example, a not-shown CPU, a main storage device such as a RAM, an external storage device such as a database and an HDD, and a NIC (Network Interface) for connection to a communication network. Card), a reading device that reads information from a portable storage medium such as a CD-ROM or DVD-ROM, an input device such as a keyboard, mouse, or IC tag reader, and an output device such as a display It is realized with a general computer equipped with.

  For example, the storage unit 103 illustrated in FIG. 7 can be realized by an external storage device, the communication unit 102 can be realized by a communication device, and the control unit 101 stores a predetermined program stored in the external storage device. This can be realized by loading the program into the main storage device and executing it by the CPU.

This predetermined program is stored in an external storage device from a portable storage medium via a reader or from a network via a communication device, and then loaded onto the main storage device and executed by the CPU. It may be. Alternatively, the program may be loaded directly from the portable storage medium via the reading device or from the network via the communication device onto the main storage device and executed by the CPU.
<Display device 300>
Returning to FIG. 1, the display device 300 is a device that displays a tour result and the like held in the management device 100. As illustrated, the display device 300 is installed in a guard room, for example, and is connected to the management device 100 and the collection device 200 via the LAN 50 and the like so as to be communicable.

  The display device 300 includes, for example, a CPU, a main storage device such as a RAM, an external storage device such as an HDD, a communication device such as a NIC (Network Interface Card) for connecting to a communication network, and a CD (not shown). A general computer including a reading device that reads information from a portable storage medium such as a ROM or a DVD-ROM, an input device such as a keyboard, a mouse, or an IC tag reader, and an output device such as a display It is realized with.

  The traveling management system 1 to which this embodiment is applied has the above-described configuration. However, the configuration of the patrol management system 1 is not limited to this.

  In addition, each of the above-described components is classified according to main processing contents in order to facilitate understanding of the configuration of the patrol management system 1. The present invention is not limited by the way of classification and names of the constituent elements. The configuration of the patrol management system 1 can be classified into more components according to the processing contents. Moreover, it can also classify | categorize so that one component may perform more processes. Further, the processing of each component may be executed by one hardware or may be executed by a plurality of hardware.

  Next, a characteristic operation of the traveling management system 1 having the above configuration will be described.

(Patrol process using mobile terminal 16 for patrol)
FIG. 10 is a sequence diagram for explaining an example of the patrol process executed by the patrol management system 1 when the patrol person performs patrol work using the patrol mobile terminal 16.

  Note that the control unit 203 of the collection device 200 periodically collects information on the call state of each mobile terminal (15 to 17) and each fixed telephone 11 (a, b, c, d) Prior to processing, it is assumed that the latest extension information table 500 (mainly extension presence 504, extension state 505, position information 507) is held in the storage unit 206.

  Prior to this patrol processing, the floor information management unit 112 of the management device 100 displays a screen (hereinafter referred to as an “initial setting screen 400”) on the output device such as a display for performing initial settings for the patrol operation. The initial setting for the patrol work is received from the user.

  FIG. 11 is a diagram illustrating a screen example of the initial setting screen 400.

  As shown in the drawing, the initial setting screen 400 is provided with a layout column 410 of the patrol target floor. For example, the layout column 410 displays an image of the floor to be visited where the base station 10 and the desk are installed, the name of the company employee who uses each desk, the extension number of the fixed telephone 11 installed at each desk, The extension number of the general portable terminal 15 carried by the office worker belonging to the patrol target floor is displayed.

  Note that the arrangement of the base station 10 and the desk is registered in advance in the management apparatus 100 (or the collection apparatus 200). Further, the name (name 503) of the company employee who uses each desk, the extension number (extension number 502) of each telephone, and the like are registered in advance in the extension information table 550. Therefore, the floor information management unit 112 can display the layout column 410 as shown on the initial setting screen 400 by reading these registered data from the extension information table 550.

  In addition, the initial setting screen 400 is provided with another floor button 420 for switching the tour target floor to be displayed. When the other floor button 420 is touched, the floor information management unit 112 switches the tour target floor displayed in the layout column 410 (for example, switches from the tour target floor A to the tour target floor B).

  In addition, the initial setting screen 400 is provided with a start time input field 431 for inputting the start time of the traveling service and an end time input field 432 for inputting the end time of the traveling service. Further, the initial setting screen 400 is also provided with a check time input field 440 for inputting the start time of each tour when a plurality of tours are performed between the start time and the end time of the tour operation. .

  The data (value) input in the start time input field 431 is stored in the start time 603 (common to each record 610) of the floor information table 650. The data (value) input in the end time input field 432 is stored in the end time 604 (common to each record 610) of the floor information table 650. The data (value) input in the check time input field 440 is stored in a check (time) 605 (common to each record 610) of the floor information table 650, respectively.

  In addition, the initial setting screen 400 is provided with notification destination input fields (451 to 454) for inputting a notification destination when a suspicious person enters the patrol target floor.

  Here, in the notification destination input field (low) 451, a notification destination when the urgency level is low is input. For example, it is possible to prevent notification by telephone by setting “not input”.

  Further, in the notification destination input field (medium) 452, a notification destination when the degree of urgency is medium is input. For example, it is possible to prompt a recirculation by inputting the extension number of the mobile terminal 16 for patrol carried by the patrol person.

  The notification destination input field (high) 453 is input with a notification destination when the degree of urgency is high. For example, by inputting the extension number of the fixed telephone 11d installed in the guard room or the extension number of the guard mobile terminal 17 carried by the guard, it is possible to quickly notify the guard that an abnormal situation has occurred. .

  Further, in the notification destination input field (emergency) 454, a notification destination when the urgency level is extremely high is input. For example, by inputting a telephone number for reporting to a security company or police, including a special number for sending an outside line, it is possible to quickly notify an external organization that an abnormal situation has occurred.

  The telephone numbers input in the notification destination input fields (451 to 454) are respectively stored in the notification destination 606 of the floor information table 650 (corresponding to the floor name 602 of the circulation target floor being displayed).

  In addition, the initial setting screen 400 is provided with an OK button 460 for confirming the contents input in each field (431 to 454).

  Using the initial setting screen 400 as described above, the floor information management unit 112 can complete the initial setting prior to the start of the patrol process shown in FIG.

  Also, the floor information management unit 112 of the management apparatus 100 updates the floor information table 650 (mainly the tour result 608) every time it receives a tour result from a visitor, and prior to the tour process shown in FIG. Assume that the latest floor information table 650 is held in the storage unit 103.

  When this patrol process is started, the extension state management unit 111 of the management apparatus 100 requests the collection apparatus 200 for data stored in the latest extension information table 500 (S1).

  Specifically, the extension state management unit 111 outputs a command for requesting the extension information table 500 to the collection device 200 via the communication unit 102.

  Next, the control unit 201 of the collection device 200 reads the extension information table 500 from the storage unit 206 in response to the request from the extension state management unit 111 and transmits it to the management device 100 (S2).

  Of course, in S2, the control unit 201 need not transmit all the data included in the extension information table 500, and may transmit only the data whose contents have been changed.

  Then, the extension state management unit 102 of the management apparatus 100 receives the extension information table 500 transmitted from the collection apparatus 200, and based on the received extension information table 500, the extension information table 550 stored in the storage unit 103. Is updated (S3).

  Specifically, the extension state management unit 102 overwrites the extension information table 550 stored in the storage unit 103 with data included in the extension information table 500 received from the collection device 200.

  Thus, the extension information table 550 held in the management apparatus 100 and the extension information table 500 held in the collection apparatus 200 are synchronized.

  Next, the floor information management unit 112 of the management device 100 reads the latest floor information table 650 from the storage unit 103 and transmits it to the collection device 200 (S4).

  Of course, in S4, the floor information management unit 112 need not transmit all the data included in the floor information table 650, and may transmit only the data whose contents have been changed.

  Then, the control unit 203 of the collection device 200 receives the floor information table 650 transmitted from the management device 100, and updates the floor information table 600 stored in the storage unit 206 based on the received floor information table 650. (S5).

  Specifically, the control unit 203 overwrites the floor information table 600 stored in the storage unit 206 with the data included in the floor information table 650 received from the management apparatus 100.

  In this way, the floor information table 600 held by the collection device 200 and the floor information table 650 held by the management device 100 are synchronized.

  Although not shown in FIG. 10, in this tour processing, the tour management system 1 repeatedly executes the above-described processing from S1 to S5. Therefore, between the management device 100 and the collection device 200, the synchronized extension information tables (500, 550) can be held, and the synchronized floor information tables (600, 650) can also be held.

  By the way, the timer processing unit 115 of the management apparatus 100 periodically acquires the current time. When the acquired current time becomes the start time of the patrol work (start time 603 of the floor information table 650), an instruction to turn on the patrol mode is output to the collection device 200 (S6).

  When the patrol mode is turned on, the control unit 201 of the collection apparatus 200 clears past patrol results (S7).

  Specifically, the control unit 201 sets all the extension presences 504 included in the extension information table 500 to “uncirculated” and sets all the circulation results 608 included in the floor information table 600 to “uncirculated”. .

  By the way, the mobile terminals (15 to 17) are constantly searching for a communicable base station 10, and the extension assigned to the mobile terminal (15 to 17) for the base station 10 that has been captured. The number is transmitted (S8).

  Therefore, when the patrol person moves to the patrol target floor ("floor A" in the illustrated example), the mobile terminal 16 for patrol carried by the patrol person transmits an extension number to the communicable base station 10a. .

  At this time, the base station 10a captured by the traveling portable terminal 16 adds the location information of the own base station 10 (specifically, the identification number of the own base station 10a) to the extension number received from the traveling portable terminal 16. ) Is added and transferred to the collection device 200. Further, the collection device 200 transfers the transferred extension number and position information to the management device 100.

  When the management apparatus 100 receives the extension number and position information, the management apparatus 100 updates the patrol person information table 700 based on the received data.

  Specifically, the location information management unit 113 of the management apparatus 100 extracts the record 705 having the extension number (that is, the patrol person number 703) received from the mobile terminal 16 for patrol from the patrol person information table 700, and the extension The position information (base station identification number) received together with the number is stored as position information 704.

  In addition, when the collection device 200 receives the extension number and position information, it identifies the floor on which the patrol person (the mobile terminal 16 for patrol) is located based on the received data (S9).

  Specifically, the special number processing unit 233 of the collection device 200 extracts the record 610 having the received position information (that is, the base station ID 607) from the floor information table 600, and associates the floor ( The floor ID 601 and the floor name 602) are specified as the floor where the patrol person is located.

  Then, the patrol person sends a special number using the patrol portable terminal 16 in order to notify the collection device 200 and the management device 100 of the patrol result on the patrol target floor (S10).

  At this time, when receiving the transmission signal 900 from the traveling mobile terminal 16, the collection device 200 determines that the traveling is completed for the installation floor of the base station 10 captured by the traveling mobile terminal 16, and uses the response signal for traveling. It returns to the portable terminal 16 (S11).

  FIG. 12 is a diagram illustrating an example of a schematic data structure of a transmission signal 900 transmitted from the traveling portable terminal 16 in S10.

  As shown in the figure, the transmission signal 900 includes an instruction identification number 901, a tour result 902, and a visitor identification number 503.

  The command identification number 901 is a number assigned to various commands for the collection device 200 or the management device 100 and includes a special number (for example, a number such as “# 01”) indicating that the patrol is completed.

  The tour result 902 is a number indicating the result of the tour performed by the visitor. For example, “no abnormality”, “no abnormality (present)”, “reconfirmation required”, “abnormal”, “emergency” , And a number assigned to a result such as “not covered” (for example, a number such as “01”).

  The visitor identification number 503 is a number that enables identification of a visitor. However, when performing the patrol work using the traveling mobile terminal 16 as in the present embodiment, the patrol person can be identified by the extension number of the traveling mobile terminal 16, and therefore the patrol person identifying number 503 is added to the transmission signal 900. It does not have to be included.

  And the control part 203 of the collection apparatus 200 updates the extension presence 504 of the extension information table 500 based on the transmission signal 900 received by S10 (S12).

  Specifically, the control unit 203 searches the extension information table 500 for the belonging floor 506 corresponding to the floor specified in S9 (specifically, the floor ID 601). Then, the control unit 203 overwrites the traveling result 902 included in the outgoing signal 900 received in S10 with respect to the extension presence 504 associated with the searched belonging floor 506.

  Further, the control unit 203 updates the tour result 608 of the floor information table 600 based on the transmission signal 900 received in S10 (S13).

  Specifically, the control unit 203 overwrites the tour result 902 included in the outgoing signal 900 received in S10 with respect to the tour result 608 associated with the floor (eg, floor ID 601) specified in S9. .

  By executing the processes of S9 to S13 described above, the tour results (extension presence 504, tour result 608) managed in the collection apparatus 200 are updated.

  The control unit 203 of the collection device 200 notifies the management device 200 via the communication unit 205 of the tour results (extension presence 504, tour result 608) updated in S12 and S13 (S14).

  Specifically, the control unit 203 transmits the extension information table 500 and the floor information table 600 in the storage unit 206 to the management apparatus 200.

  Then, the control unit 203 of the collection device 200 outputs a disconnection signal for disconnecting communication with the mobile terminal 16 for traveling (S15).

  Incidentally, the control unit 101 of the management apparatus 100 performs a synchronization process on the tour results (mainly the extension presence 504 and the tour results 608) notified from the collection device 200 (S16).

  Specifically, the control unit 101 overwrites the extension presence table 550 stored in the storage unit 103 with the extension presence 504 received from the collection device 200. At the same time, the control unit 101 overwrites the tour result 608 received from the collection device 200 on the floor information table 650 stored in the storage unit 103.

  Next, the control unit 101 of the management apparatus 100 updates the history information table 800 (S17).

  Specifically, the control unit 101 adds a record 807 including a history ID 801, a patrol person name 802, a tour time 803, a tour result 804, and a tour floor ID 805 to the history information table 800.

  Thereby, the history of the patrol work by the patrol person can be kept.

  In addition, to the patrol person name 802, the patrol person name 702 associated with the extension number of the mobile terminal 16 for patrol received in S8 (that is, the patrol person extension 703) is added. In addition, the time at which the tour result is received in S14 is added to the tour time 803. Further, the tour result (especially the tour result 608) received in S14 is added to the tour result 804. Further, the floor identified in S9 (for example, floor ID 601) is added to the traveling floor ID 805.

  The processes in S8 to S17 described above are performed when a patrol person visits one patrol target floor ("floor A" in the illustrated example).

  By the way, after the history information table 800 is updated, the information included in the history information table 800 can be provided at any time based on a request from the user.

  For example, when information about the patrol status of each patrol target floor is requested from the display device 300 installed in the guard room (S18), the data search unit 116 of the management device 100 is stored in the storage unit 103. The history information table 800 is read and transmitted to the display device 300 via the communication unit 102 (S19). At the same time, the data search unit 116 transmits the floor name (floor name 602 associated with the floor ID 601) specified by the traveling floor ID 805 included in the history information table 800 to the display device 300.

  FIG. 13 is a display example of the tour status of each tour target floor. Upon receiving the history information table 800 in S19, the display device 300 displays the floor name 371, the last tour time 372, the tour result 372, and the alarm status 374 for each tour target floor as shown in the figure ( Display device screen 1000).

  In the area of the floor name 371, for example, the floor name specified by the traveling floor ID 805 included in the history information table 800 is displayed (however, if there are a plurality of records 807 having the same traveling floor ID 805, the latest Are selected from the record 807 having the tour time 803). In the area of the last tour time 372, the tour time 803 included in the history information table 800 is displayed. Further, a tour result 804 included in the history information table 800 is displayed in the tour result 373 area. In the area of the alarm status 374, an alarm level 806 included in the history information table 800 is displayed.

  Further, the display device 300 is provided with an OK button 370 on the same screen (display device screen 1000), and when the OK button 370 is touched, the display of the tour status of each tour target floor is terminated.

  Returning to FIG. 10, when the patrol person moves to another patrol target floor (“floor B” in the illustrated example), the mobile terminal 16 for patrol carried by the patrol person makes contact with the newly captured base station 10 b. The extension number is transmitted (S20).

  At this time, the base station 10b adds the position information (identification number) of the own base station 10b to the extension number received from the mobile terminal for traveling 16 and transfers the same to the collection device 200 in the same manner as the base station 10a described above. To do. Further, the collection device 200 transfers the transferred extension number and position information to the management device 100.

  Subsequent processes (S21 to S29) are the same as S9 to S17 except that the base station that relays the data is different.

  Then, the timer processing unit 115 of the management apparatus 100 collects an instruction to turn off the patrol mode when the acquired current time becomes the patrol work end time (the end time 606 of the floor information table 650). 200 (S30).

  After the patrol mode is turned off, it is possible to provide a list of patrol results on each patrol target floor at any time based on a request from the user.

  For example, when a list of patrol results is requested from the display device 300 installed in the guard room (S31), the data search unit 116 of the management device 100 reads the history information table 800 stored in the storage unit 103. Then, the data is transmitted to the display device 300 via the communication unit 102 (S32). At the same time, the data search unit 116 transmits the floor name (floor name 602 associated with the floor ID 601) specified by the traveling floor ID 805 included in the history information table 800 to the display device 300.

  FIG. 14 is an example in which a list of tour results on each tour target floor is displayed. Upon receiving the history information table 800 in S32, the display device 300 displays the patrol person 381, the patrol time 382, the patrol floor 383, and the patrol result 384 for each patrol target floor as illustrated (illustration). Display device screen 1000).

  Here, in the area of the patrol person 381, for example, the patrol person name 802 included in the history information table 800 is displayed. Further, at the tour time 382, the tour time 803 included in the history information table 800 is displayed. Further, on the traveling floor 383, for example, the floor name specified by the traveling floor ID 805 included in the history information table 800 is displayed. Further, a tour result 804 included in the history information table 800 is displayed in the tour result 384 area.

  The display device 300 is provided with an OK button 380 on the same screen (display device screen 1000). When the OK button 380 is touched, the display of the list of tour results is terminated.

  With the above process (a patrol process using the patrol mobile terminal 16), it is possible to manage the patrol work of the patrol person carrying the patrol mobile terminal 16 such as a PHS terminal. In addition, the patrol results can be efficiently accumulated (collected).

Each processing unit described above is divided according to the main processing contents in order to facilitate understanding of the patrol management system 1. The invention of the present application is not limited by the method of classification of the processing steps and the names thereof. The processing performed by the patrol management system 1 can be divided into more processing steps. One processing step may execute more processes.
(Circuit processing using the fixed telephone 11)
Next, a patrol process when a patrol work is performed using the fixed telephone 11 instead of the patrol mobile terminal 16 will be described.

  FIG. 15 is a sequence diagram for explaining an example of the patrol process executed by the patrol management system 1 when the patrol person performs patrol work using the fixed telephone 11.

  Similar to the patrol process using the patrol mobile terminal 16, the management apparatus 100 holds the latest floor information table 650 prior to the start of the patrol process, and the collection apparatus 200 holds the latest extension information table 500. Is held.

  Also, after starting this patrol process, the patrol mode is turned on (S38), and the patrol process (S1 to S7) using the mobile terminal 16 for patrol is performed until the process of clearing past patrol results (S39). Since it is the same, description is abbreviate | omitted.

  By the way, when the patrol person moves to one patrol target floor (“floor A” in the illustrated example), the patrol person performs patrol work using the fixed telephone 11.

  Specifically, the patrol person goes off-hook to the fixed telephone 11a in order to notify the collection apparatus 200 and the management apparatus 100 that the patrol has been performed.

  At this time, the fixed telephone 11a notifies the collection device 200 of the extension number (S40).

  Then, the collection device 200 transfers the extension number notified from the fixed telephone 11a to the management device 100.

  When receiving the extension number, the management apparatus 100 identifies the floor on which the patrol person (fixed telephone 11a) is installed based on the received extension number (S41).

  Specifically, the special number processing unit 233 of the collection device 200 extracts the record 509 having the received extension number (that is, the extension number 502) from the extension information table 500, and the floor ( The affiliation floor 506) is specified as the floor on which the patrol person is located.

  Then, the patrol person makes a special number call using the fixed telephone 11a in order to notify the collecting device 200 and the management device 100 of the patrol result on the patrol target floor (S42).

  At this time, when receiving the transmission signal 900 from the fixed telephone 11a, the collection device 200 determines that the patrol is completed for the installation floor of the fixed telephone 11a, and returns a response signal to the fixed telephone 11a (S43).

  The outgoing signal 900 transmitted from the fixed telephone 11a may be the same signal as the outgoing signal 900 transmitted from the mobile terminal 16 for traveling (FIG. 12).

  Then, the control unit 203 of the collection device 200 updates the extension presence 504 in the extension information table 500 based on the transmission signal 900 received in S42. (S44).

  Specifically, the control unit 203 performs the tour result 902 included in the outgoing signal 900 received in S42 for the extension presence 504 associated with the floor specified in S41 (specifically, the floor ID 601). Is overwritten.

  Further, the control unit 203 updates the tour result 608 of the floor information table 600 based on the transmission signal 900 received in S42 (S45).

  Specifically, the control unit 203 overwrites the tour result 902 included in the outgoing signal 900 received in S42 with respect to the tour result 608 associated with the floor (eg, floor name 602) identified in S41. To do.

  By executing the processes of S40 to S45 described above, the tour results (extension presence 504, tour result 608) managed in the collection apparatus 200 are updated.

  The subsequent processes from S46 to S48 are the same as the patrol process (S14 to S16) using the patrol portable terminal 16, and thus the description thereof is omitted.

  When the processing of S48 ends, the control unit 101 of the management apparatus 100 updates the history information table 800 (S49).

  Specifically, the control unit 101 adds a record 807 including a history ID 801, a patrol person name 802, a tour time 803, a tour result 804, and a tour floor ID 805 to the history information table 800.

  The name 503 associated with the extension number (that is, extension number 502) of the fixed telephone 11a received in S38 is added to the visitor name 802. In addition, the time when the tour result is received in S42 is added to the tour time 803. Further, the tour result (especially the tour result 608) received in S42 is added to the tour result 804. Further, the floor identified in S41 (for example, the floor ID 601 associated with the floor name 602) is added to the traveling floor ID 805.

  When the patrol person moves to another patrol target floor ("floor B" in the illustrated example), when the fixed telephone 11b installed on the target patrol target floor is off-hooked, the fixed telephone 11b The extension number is notified to the collection device 200 (S52).

  At this time, the collection device 200 transfers the notified extension number to the management device 100.

  Subsequent processes (S53 to S61) are the same as those of the fixed telephone 11a (S41 to S49), and thus description thereof is omitted.

  Then, the timer processing unit 115 of the management apparatus 100 collects an instruction to turn off the patrol mode when the acquired current time becomes the patrol work end time (the end time 606 of the floor information table 650). 200 (S62).

  Similarly to the patrol process using the mobile terminal 16 for patrol (S18, S19, S31, S32), the patrol process using the fixed telephone 11 also includes information included in the history information table 800 based on a request from the user. (S50, S51) and a list of tour results (S63, S64) on each tour target floor can be provided.

  With the above processing (tour processing using the fixed telephone 11), it is possible to manage the patrol work of the patrol person using the fixed telephone 11 installed in each target area. In addition, the patrol results can be efficiently accumulated (collected).

Each processing unit described above is divided according to the main processing contents in order to facilitate understanding of the patrol management system 1. The invention of the present application is not limited by the method of classification of the processing steps and the names thereof. The processing performed by the patrol management system 1 can be divided into more processing steps. One processing step may execute more processes.
(Alarm processing)
Next, alarm processing when a suspicious person enters the patrol target floor while the patrol work using the patrol mobile terminal 16 is performed will be described.

  FIG. 16 is a sequence diagram for explaining an example of alarm processing executed in the patrol management system 1 when a patrol person performs patrol work using the patrol mobile terminal 16.

  Similar to the above-described patrol process, the management apparatus 100 holds the latest floor information table 650 and the collection apparatus 200 holds the latest extension information table 500 prior to the start of the alarm process. Shall.

  In addition, after starting this alarm process, the patrol mode is turned ON (S70) and the process of clearing past patrol results (S71) is the patrol process (S1 to S7) using the patrol portable terminal 16. Since it is the same, description is abbreviate | omitted.

  When a person designated as a patrol person enters (moves) the patrol target floor A, the same process as the above-described patrol process (S8-17) is performed (S72-S81).

  However, when a person who is not designated as a patrol person enters (moves) the patrol target floor A, a process different from the above patrol process is performed.

  For example, as shown in the figure, a person who carries a general portable terminal 15 that is not the portable mobile terminal 16 (person who belongs to the patrol target floor A) has entered the floor to which he belongs (the patrol target floor A). In this case, the extension number of the general portable terminal 15 is transmitted to the base station 10a (S82).

  At this time, the base station 10a that has captured the general portable terminal 15 adds the location information of the own base station 10a (specifically, the identification number of the own base station 10a) to the extension number received from the general portable terminal 15. ) Is added and transferred to the collection device 200. Further, the collection device 200 transfers the transferred extension number and position information to the management device 100.

  When the management apparatus 100 finds that the extension number is not registered in the patrol person information table 700, it is considered that a person who is not designated as a patrol person has entered the patrol target floor A, and the intruder (general mobile phone) The floor on which the terminal 15) is located is specified (S83).

  Specifically, the abnormality detection unit 114 of the management apparatus 100 extracts the record 610 having the received position information (that is, the base station ID 607) from the floor information table 650, and associates the floor ( The floor ID 601 and the floor name 602) are specified as the floor where the intruder is located.

  Then, the abnormality detection unit 114 determines the intruder to the floor specified in S83, and determines whether or not there is an abnormal situation (S84).

  Specifically, when the intruder into the floor identified in S83 is a person (a seated person) belonging to the floor, the abnormality detection unit 114 is not an abnormal situation at that time. It is determined that the degree of urgency is low.

  Thereafter, the floor information management unit 112 updates the floor information table 650 (S85).

  Specifically, the floor information management unit 112 overwrites the contents determined in S84 on the tour result 608 associated with the floor (eg, floor ID 601) specified in S83. At the same time, the floor information management unit 112 overwrites the urgency determined in S84 on the alarm level 609 associated with the floor specified in S83.

  Thus, when a person who is not designated as a patrol person enters the patrol target floor A, the latest patrol result can be updated based on information from the general mobile terminal 15 carried by the intruder.

  Therefore, in the patrol management system 1 according to the present embodiment, not only the patrol person is patroling the patrol target floor as scheduled, but also the intrusion of a suspicious person is monitored. .

  Also, when a person who carries a general portable terminal 15 that is not the portable mobile terminal 16 (a person who belongs to the patrol target floor B) enters an unaffiliated floor (the patrol target floor A). The extension number of the general portable terminal 15 is transmitted to the base station 10a (S86).

  At this time, the base station 10a that has captured the general portable terminal 15 adds the location information of the own base station 10a (specifically, the identification number of the own base station 10a) to the extension number received from the general portable terminal 15. ) Is added and transferred to the collection device 200. Further, the collection device 200 transfers the transferred extension number and position information to the management device 100.

  And in the management apparatus 100, the process similar to S83-S85 mentioned above is performed (S87-S89).

  In S88, the abnormality detection unit 114 detects that an intruder into the floor identified in S87 is a person who does not belong to the floor and has left the floor for a while. The urgency is determined to be medium.

  Further, if the intruder into the floor specified in S87 is a person who does not belong to the floor and does not leave the floor after a while, the abnormality detection unit 114 regards it as an abnormal situation. It is determined that the degree of urgency is high.

  And since the abnormality detection part 114 regards it as an abnormal condition by S88, it notifies the collection apparatus 200 that the abnormal condition generate | occur | produced (S90).

  Specifically, the abnormality detection unit 114 identifies the alarm level 609 corresponding to the urgency determined in S88, and notifies the collection device 200 of the notification destination 606 according to the identified alarm level (emergency). Send.

  Here, for example, when the alarm level (emergency level) is medium, the abnormality detection unit 114 reads the data stored in the notification destination 2 from the floor information table 650 and transmits the data to the collection device 200. When the alarm level (urgent level) is high, the abnormality detection unit 114 reads the data stored in the notification destination 3 or the notification destination 4 from the floor information table 650 and transmits the data to the collection device 200. .

  Then, the abnormality processing unit 234 of the collection device 200 calls the telephone of the notification destination 606 transmitted from the management device 100 (S91).

  In response to this, when the telephone of the notification destination 606 responds (S92), the abnormality processing unit 234 notifies the information about the floor where the abnormal situation has occurred by voice (talkie) (S93).

  Then, the abnormality processing unit 234 transmits a disconnection signal to the telephone set of the notification destination 606 (S94) and ends the call.

  Through the above processing (alarm processing), intrusion by a suspicious person into the area to be visited can be monitored, and if there is an intruder, an alarm can be notified.

  Each processing unit described above is divided according to the main processing contents in order to facilitate understanding of the patrol management system 1. The invention of the present application is not limited by the method of classification of the processing steps and the names thereof. The processing performed by the patrol management system 1 can be divided into more processing steps. One processing step may execute more processes.

  The details of the alarm processing (however, after the cyclic mode is turned on) executed by the management apparatus 100 will be described below.

  FIG. 17 is a flowchart of alarm processing executed by the management apparatus 100.

  As shown in the figure, when this alarm process is started, the location information management unit 113 of the management device 100 receives the location information of the mobile terminals (15 to 17), that is, the mobile terminals (15 to 17) via the communication unit 102. ) Is acquired (received) from the collection device 200 (S101).

  However, in the case of a patrol work using the fixed telephone 11, the processing of S101 may be omitted.

  Further, the extension state management unit 111 acquires (receives) the extension number of the mobile terminal (15 to 17) or the extension number of the fixed telephone 11 from the collection device 200 via the communication unit 102 (S102).

  The collection device 200 can obtain the extension numbers of the mobile terminals (15 to 17) from the mobile terminals (15 to 17) via the base station 10, and the extension number of the fixed telephone 11 can be obtained from the fixed telephone. 11 off-hooks.

  Then, the patrol person performs the patrol work by making a special number transmission using the patrol portable terminal 16 or the fixed telephone 11 in order to notify the collecting device 200 and the management device 100 of the patrol result on the patrol target floor.

  Here, the abnormality detection unit 114 of the management apparatus 100 determines whether or not the telephone operator associated with the extension number received in S102 is a person designated as a patrol person (patrol operator). (S103).

  For example, when a patrol work is performed using the mobile terminal 16 for patrol, the abnormality detection unit 114 reads the patrol person information table 700 from the storage unit 103, and the patrol person extension 703 that matches the extension number received in S102. Search for. Then, when there is a matching patrol person extension 703, the abnormality detection unit 114 determines that the operator of the mobile terminal that has transmitted the extension number in S102 is a patrol person. On the other hand, when there is no matching patrol person extension 703, the abnormality detection unit 114 determines that the operator of the mobile terminal that has transmitted the extension number in S102 is not a patrol person.

  When the fixed telephone 11 is used to perform a patrol job, the abnormality detection unit 114 reads the extension information table 550 from the storage unit 103 and searches for the extension number 502 that matches the extension number received in S102. Then, the abnormality detection unit 114 reads the patrol person information table 700 from the storage unit 103, and searches the name 503 associated with the extension number 502 searched from the extension information table 550. Then, when there is a matching patrol person name 702, the abnormality detection unit 114 determines that the operator of the fixed telephone 11 that has transmitted the extension number in S102 is a patrol person. On the other hand, when there is no matching patrol person name 702, the abnormality detection unit 114 determines that the operator of the mobile terminal that has transmitted the extension number in S102 is not a patrol person.

  If it is determined in S103 that the person is a patrol performer (S103; Yes), the location information management unit 113 updates the patrol person information table 700 (S114).

  Specifically, the location information management unit 113 extracts the record 705 having the extension number (that is, the patrol person number 703) received from the mobile terminal 16 for patrol from the patrol person information table 700, and receives it together with the extension number. The location information (base station identification number) is stored as location information 704.

  However, when the patrol work is performed using the fixed telephone 11, the process of S114 may be omitted.

  After the process of S114, the control unit 101 ends this flow. Although not shown, after the process of S114, the control unit 101 performs the processes such as S80 and S81 described in the sequence diagram shown in FIG. deep.

  On the other hand, when it is determined in S103 that the person is not a patrol performer (S103; No), the control unit 101 moves the process to S104.

  When the process proceeds to S104, the abnormality detection unit 114 identifies a patrol target floor where a person who is not a patrol person (intruder) exists (S105).

  Specifically, the abnormality detection unit 114 extracts the record 610 having the position information (that is, the base station ID) received in S101 from the floor information table 650, and the floor (floor ID 601) associated with the record 610. And the floor name 602) are specified as the floor on which the intruder exists.

  Thereafter, the abnormality detection unit 114 determines whether or not the intruder to the patrol target floor is a person requiring attention (S105).

  FIG. 18 is a diagram illustrating an example of a schematic data configuration of the caution extension table 950 used in the process of S105. As shown in the drawing, the caution extension table 950 includes a record 956 for each person registered as a caution person. Each record 956 stores an extension ID 951, an extension number 952, a name 953, a registration date 954, and an alarm count 955 in association with each other.

  The extension ID 951 includes an identification number of a portable terminal carried by a person registered as a person requiring attention. For example, the extension ID 951 is composed of a character string in the format of “N901” and “N902”.

  The extension number 952 includes an extension number assigned to a portable terminal carried by a person registered as a person requiring attention. For example, the extension number 952 is a character string of the format “2000”, “1015”.

  The name 953 includes the name of a person registered as a person requiring attention. For example, the name 953 is a character string in the format of “Employee S” and “Employee P”.

  The registration date 954 includes the date and time when it was registered as a person requiring attention. For example, the registration date 954 is a character string in the format “2011/01/30”.

  The number of alarms 955 includes the number of times the person is considered a suspicious person on the patrol target floor. For example, the alarm count 955 is a character string in the format of “12” and “13”.

  For example, in S105, the abnormality detection unit 114 reads the caution extension table 950 from the storage unit 103, and searches for the extension number 952 that matches the extension number received in S102. If there is a matching extension number 952, the abnormality detection unit 114 determines that the operator of the mobile terminal that has transmitted the extension number in S102 is a person requiring attention. On the other hand, when there is no matching extension number 952, the abnormality detection unit 114 determines that the operator of the mobile terminal that has transmitted the extension number in S102 is not a person requiring attention.

  When it is determined that the person needs attention in S105 (S105; Yes), the abnormality detection unit 114 regards it as an abnormal situation that requires urgent action, and updates the tour result 608 of the floor information table 650 to “emergency” ( S115).

  At the same time, the abnormality detection unit 114 updates the alarm level 609 of the floor information table 650 to “high” (S116). Note that the processes of S115 and S116 correspond to the process of S89 shown in the sequence diagram (FIG. 16).

  Thereafter, the control unit 101 moves the process to S112.

  On the other hand, when it is determined in S105 that the person is not a watched person (S105; No), the abnormality detection unit 114 determines whether or not patrol has been performed on the floor specified in S104 (S106).

  Specifically, the abnormality detection unit 114 reads the floor information table 650 from the storage unit 103, refers to the tour result 608 corresponding to the floor specified in S104, and determines whether the tour has been performed.

  Here, in a case where the tour result 608 indicates that the tour has not been performed (for example, “uncirculated”) (S106; No), the abnormality detection unit 114 determines that the floor specified in S104 is before the tour. Therefore, this flow is finished as it is.

  On the other hand, when the tour result 608 indicates that the tour has been performed (for example, “no abnormality”) (S106; Yes), the abnormality detection unit 114 proceeds to S107.

  When the process proceeds to S107, the abnormality detection unit 114 determines whether the intruder into the circulation target floor specified in S104 is a person belonging to the circulation target floor (S107).

  Specifically, the abnormality detection unit 114 reads the extension information table 550 from the storage unit 103 and searches for the extension number 502 corresponding to the extension number received in S102. Then, the abnormality detection unit 114 compares the affiliation floor 506 associated with the searched extension number 502 with the circulation target floor identified in S104. At this time, if both the compared floors match, the abnormality detection unit 114 determines that the intruder into the circulation target floor is a person belonging to the circulation target floor. On the other hand, if the compared floors do not match, the abnormality detection unit 114 determines that the intruder into the tour target floor is not a person belonging to the tour target floor.

  Here, when it is determined that the intruder into the patrol target floor specified in S104 is a person belonging to the patrol target floor (S107; Yes), the abnormality detecting unit 114 generates an abnormal situation. However, it is assumed that the person to whom the user belongs is present, and the tour result 608 in the floor information table 650 is updated to “no abnormality (present)” (S117).

  At the same time, the abnormality detection unit 114 updates the alarm level 609 of the floor information table 650 to “low” (S118). Note that the processes of S117 and S118 correspond to the process of S85 shown in the sequence diagram (FIG. 16).

  Thereafter, the control unit 101 moves the process to S112.

  On the other hand, when it is determined that the intruder into the patrol target floor identified in S104 is not a person belonging to the patrol target floor (S107; No), the abnormality detection unit 114 displays the intruder state. In order to confirm, the tour result 608 of the floor information table 650 is updated to “reconfirmation required” (S108).

  And the abnormality detection part 114 is the case where the intruder to the patrol target floor specified by S104 leaves from the patrol target floor before passing a predetermined time (for example, 5 minutes) (S110; No) (passing). (S109; Yes), the tour target floor is regarded as safe, and the tour result 608 of the floor information table 650 is returned to the original value (S119).

  However, since there is a possibility that an article or the like in the circulation target floor has been stolen, the abnormality detection unit 114 updates the alarm level 609 of the floor information table 650 to “medium” (S120). Note that the processes of S119 and S120 correspond to the process of S89 shown in the sequence diagram (FIG. 16).

  Thereafter, the control unit 101 moves the process to S112.

  Note that whether or not the intruder has left the patrol target floor in S109 is determined by the abnormality detection unit 114 re-executing the processes of S101 and S102. For example, when the same extension number as the intruder cannot be acquired from the tour target floor specified in S104, the abnormality detection unit 114 determines that the intruder has left the tour floor.

  In addition, the anomaly detection unit 114 determines that the intruder into the circulation target floor identified in S104 remains on the circulation target floor even after a predetermined time has elapsed (S110; Yes) (S109; No). The abnormality detection unit 114 regards that an abnormal situation has occurred, and updates the tour result 608 of the floor information table 650 to “abnormal” (S111).

  At the same time, the abnormality detection unit 114 updates the alarm level 609 of the floor information table 650 to “high” (S111). Note that the process of S111 corresponds to the process of S89 shown in the sequence diagram (FIG. 16).

  Thereafter, the control unit 101 moves the process to S112.

  When the process proceeds to S112, the abnormality detection unit 114 determines whether or not a notification destination for notifying that an abnormal situation has occurred is set (S112).

  Specifically, the abnormality detection unit 114 reads the floor information table 650 from the storage unit 103, and refers to the alarm level 609 and the notification destination 606 corresponding to the floor specified in S104, and whether the notification destination is set. Determine whether or not. For example, when the alarm level 609 is “low”, if a value (for example, a telephone number) is stored in the notification destination 1, it is determined that the notification destination is set. When the alarm level 609 is “medium”, if a value is stored in the notification destination 2, it is determined that the notification destination is set. When the alarm level 609 is “high”, if a value is stored in the notification destination 3 or the notification destination 4, it is determined that the notification destination is set.

  Here, when it is determined that the notification destination is not set (S112; No), the abnormality detection unit 114 regards that the notification is impossible and ends this flow as it is.

  On the other hand, when it is determined that the notification destination is set (S112; Yes), the abnormality detection unit 114 notifies the notification destination according to the alarm level 609 that an abnormal situation has occurred ( S113).

  Specifically, when the alarm level 609 is updated to “low” in S118, the abnormality detection unit 114 reads the floor information table 650 from the storage unit 103, and the notification destination corresponding to the floor specified in S104. 1 is transmitted to the collection device 200.

  In addition, when the alarm level 609 is updated to “medium” in S120, the abnormality detection unit 114 reads the floor information table 650 from the storage unit 103, and determines the notification destination 2 corresponding to the floor specified in S104. Transmit to the collection device 200.

  In addition, when the tour result 608 is “abnormal” and the alarm level is updated to “high” in S111, the abnormality detection unit 114 reads the floor information table 650 from the storage unit 103 and is identified in S104. The notification destination 3 corresponding to the selected floor is transmitted to the collection device 200.

  Further, when the patrol result 608 is updated to “emergency” and the alarm level is updated to “high” in S115, the abnormality detection unit 114 reads the floor information table 650 from the storage unit 103 and is specified in S104. The notification destination 4 corresponding to the floor is transmitted to the collection device 200.

  At this time, the abnormality processing unit 234 of the collection device 200 calls the telephone of the notification destination (1 to 4) transmitted from the abnormality detection unit 114.

  In this way, the abnormality detection unit 114 according to the present embodiment can notify the notification destination that differs depending on the degree of urgency that an abnormal situation has occurred.

  When the process of S113 is completed, the control unit 101 ends this flow.

  When the management apparatus 100 executes the above alarm processing, it is possible to monitor intrusion by a suspicious person into the circulation target area. In addition, because the notification destination of an abnormal situation can be changed according to the affiliation of the intruder in the area to be visited and the staying time, it is set in advance when employees of unrelated departments remain for a certain time or longer It is possible to call the notification destination and notify the administrator or the patrol person of an alarm so as to prompt the patrol again. This also has an effect of preventing leakage of confidential information by humans in the company in recent years.

  Further, in this embodiment, the collection device (telephone exchange) 200 and the management device (server) 100 installed in the company are linked, and a special number is transmitted from the telephone using the fixed telephone 11 installed on each floor as a checkpoint. The patrol information is notified. Therefore, the traveling information can be stored in the server by the traveling form terminal 16 carried by the traveling person or the fixed telephone 11 installed on the traveling floor without requiring a dedicated terminal such as a barcode reader or an IC tag reader. .

  In this case, there is no call charge due to the use of the extension telephone regardless of which terminal is used, and even if the mobile terminal is lost, it cannot be connected to the collection device (private branch exchange) 200 outside the company. Therefore, it is not used as an extension and there is no worry of information leakage.

  Each processing unit described above is divided according to the main processing contents in order to make the management device 100 easy to understand. The invention of the present application is not limited by the method of classification of the processing steps and the names thereof. The processing performed by the management apparatus 100 can be divided into more processing steps. One processing step may execute more processes.

  Moreover, said embodiment intends to illustrate the summary of this invention, and does not limit this invention. Many alternatives, modifications, and variations will be apparent to those skilled in the art.

  For example, in the above embodiment, as shown in FIGS. 1 and 5, a plurality of circulation target floors (A to C) are provided in one building (one building). However, the present invention is not limited to this. For example, a patrol target floor may be provided over a plurality of buildings (plural buildings).

  FIG. 19 is a diagram for describing a case where the circulation target floors (A to C, Z) are provided over a plurality of buildings (plural buildings).

  As shown in the figure, the tour target floors (A to C) may be provided in the first building, and the tour target floor Z may be provided in the second building different from the first building.

  In the above-described embodiment, in S109 of the alarm process (FIG. 17), an emergency in which an intruder is out of the circulation target floor and an intruder stays on the circulation target floor for a while is notified of an abnormal situation. Different degrees.

  For example, in S109 of the alarm process, an abnormal situation occurs when an intruder leaves the same building (the same area) and when an intruder stays in the same building (the same area) for a while. The urgency level to be notified may be varied.

  In general, business is often associated with each building, and employees frequently visit within the same building (building), but there are fewer employees between different buildings (buildings).

  Therefore, in S109, the urgency of notifying an abnormal situation is different between when the intruder leaves the building (the same area) and when the intruder stays in the building (the same area) for a while. It is possible to closely monitor the intrusion of employees who do business with no nature.

  FIG. 20 is a graph showing the number of times a certain employee (for example, an employee belonging to the floor A) has moved to each floor (A to C, Z) when the patrol mode is OFF (daytime).

  As shown in the figure, the employee belonging to the floor A has moved several times into the same building (floor A to C of the first building) when the patrol mode is OFF, but the other building (the second building) It has never moved to building Z).

  Thus, in the patrol management system 1, the behavior pattern of each employee when the patrol mode is OFF may be stored, and the degree of urgency for notifying an abnormal situation may be varied according to the behavior pattern.

  For example, when an employee who has moved when the patrol mode is OFF enters the alarm mode 609 when the patrol mode is ON, the alarm detection unit 114 sets the alarm level 609 to “low” and has moved even when the patrol mode is OFF. If an employee who has never entered the system when the patrol mode is ON, the alarm level 609 may be set to “medium” or “high”.

  In this way, it is possible to closely monitor the intrusion of employees who are acting differently from their normal work.

  Moreover, in S111-S113 of the said embodiment, the abnormality detection part 114 will transmit the notification destination 3 to the collection apparatus 200, and will call a guard etc., if an abnormal condition is detected.

  However, there may be a case where an emergency occurs after the abnormal situation is detected and before the guard arrives.

  Therefore, in the patrol management system 1, when the alarm level 609 is set to “high”, when any of the fixed telephones 11 set on the floor where the suspicious person has entered is off-hooked, the notification destination 4 May be transmitted to the collection device 200 to directly call an external security company or police.

  In this way, even if a suspicious person is encountered on the patrol target floor, the emergency situation can be immediately notified to the outside (security company, police, etc.) by a simple method such as dropping the fixed telephone 11 on the desk.

  Even if the alarm level 609 is not set to “high”, if any of the fixed telephones 11 set on the floor where the suspicious person has entered is off-hooked, the notification destination 2 is collected by the collection device. It may be transmitted to 200 to prompt the patrol person to go around again.

  And when implementing a retour, a patrol person may encounter a suspicious person during a patrol and a report may be required as soon as possible. Even in such a case, any of the fixed telephones 11 set on the floor where the suspicious person has entered can go off-hook and call the notification destination 4 to notify the police or the security company of the abnormal situation. it can.

  Moreover, although the said embodiment demonstrated the portable terminal (15-17) as a general PHS terminal, it is not limited to this.

  For example, the above-described embodiments and modifications have been described in detail for easy understanding of the present invention, and are not necessarily limited to those having all the configurations described.

  In addition, a part of the configuration of the above-described embodiment can be replaced with the configuration of another modified example, and the configuration of the other modified example can be added to the configuration of the above-described embodiment. Further, it is possible to add, delete, and replace other configurations for a part of the configuration of the above embodiment.

  Each of the above-described configurations, functions, processing units, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit. Each of the above-described configurations, functions, and the like may be realized by software by interpreting and executing a program that realizes each function by the processor. Information such as programs, tables, and files that realize each function can be stored in a storage device such as a memory, a hard disk, or an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

  Further, the control lines and information lines indicate what is considered necessary for the explanation, and not all the control lines and information lines on the product are necessarily shown. Actually, it may be considered that almost all the components are connected to each other.

DESCRIPTION OF SYMBOLS 1 Travel management system 10 Base station 11 Fixed telephone 15 General portable terminal 16 Portable mobile terminal 17 Guard portable terminal 100 Management apparatus (server)
101 Control unit (management device)
102 Communication unit (management device)
103 storage unit (management device)
111 Extension state management unit 112 Floor information management unit 113 Location information management unit 114 Abnormality detection unit 115 Timer processing unit 116 Data search unit 200 Collection device (telephone exchange)
201 1st line accommodating part 202 2nd line accommodating part 203 Control part (collection apparatus)
204 Base station accommodation unit 205 Communication unit (collection device)
206 Storage unit (collector)
300 Display device 400 Initial setting screen 500 Extension information table (collection device)
550 extension information table (management device)
600 Floor information table (collector)
650 Floor information table (management device)
700 Visitor Information Table 800 History Information Table 900 Transmission Signal 950 Caution Extension Table 1000 Display Device Screen

Claims (9)

A patrol management device that manages the work of patroling a predetermined floor,
In the patrol mode for carrying out patrol work,
When the special number transmission from the mobile terminal for patrol carried by the patrol person is confirmed, the patrol determination unit that determines that the patrol is completed for the installation floor of the base station captured by the mobile terminal for patrol,
A result accumulating unit for accumulating a determination result by the patrol determining unit;
An abnormality detection unit that considers an abnormal situation when confirming a signal from a general portable terminal carried by a person not designated as the patrol person,
A patrol management device characterized by that. A patrol management device that manages the work of patroling a predetermined floor,
In the patrol mode for carrying out patrol work,
A patrol determination unit that determines that patrol is complete for the installation floor of the fixed telephone when confirming the special number transmission from the fixed telephone by the patrol person,
A result accumulating unit for accumulating a determination result by the patrol determining unit;
An abnormality detection unit that considers an abnormal situation when confirming a signal from a general portable terminal carried by a person not designated as the patrol person,
A patrol management device characterized by that. The patrol management device according to claim 1 or 2,
The abnormality detection unit
Depending on the floor to which the general mobile terminal belongs, the alarm level is varied.
A patrol management device characterized by that. The patrol management device according to claim 3,
The abnormality detection unit
When the general mobile terminal enters the floor to which it belongs, the alarm level is set to a low level.
A patrol management device characterized by that. The patrol management device according to claim 3 or 4,
The abnormality detection unit
When the general mobile terminal passes through a floor to which it does not belong, the alarm level is set to a medium level.
A patrol management device characterized by that. The patrol management device according to claim 3, wherein
The abnormality detection unit
When the general mobile terminal stays on a floor that does not belong for a predetermined time, the alarm level is set to a high level.
A patrol management device characterized by that. The patrol management device according to claim 6,
The abnormality detection unit
When the alarm level is set to a high level, an instruction to notify an emergency notification destination registered in advance by off-hooking the fixed telephone installed on the floor where the general mobile terminal stays. Output,
A patrol management device characterized by that. A patrol management method for managing a task of patroling a predetermined floor,
In the patrol mode for carrying out patrol work,
When the special number transmission from the mobile terminal for patrol carried by the patrol person is confirmed, the patrol determination step for determining the patrol completion for the installation floor of the base station captured by the mobile terminal for patrol,
A result accumulation step for accumulating the determination result in the cyclic determination step;
An abnormality detection step that considers an abnormal situation when confirming a signal from a general portable terminal carried by a person not designated as the patrol person,
A patrol management method characterized by that. A patrol management method for managing a task of patroling a predetermined floor,
In the patrol mode for carrying out patrol work,
A patrol determination step for determining that patrol is completed for the floor on which the fixed telephone is installed when confirming the special number transmission from the fixed telephone by the patrol person,
A result accumulation step for accumulating the determination result in the cyclic determination step;
An abnormality detection step that considers an abnormal situation when confirming a signal from a general portable terminal carried by a person not designated as the patrol person,
A patrol management method characterized by that.

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