JP2012185569A - Service operation information collecting system, device, method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service operation information collecting system which can collect service operation information in which a service provider can trust even when the service provider and an application provider are different providers.SOLUTION: A terminal device 100 comprises: an application providing device 200 which operates an application and provides functions of the application to the terminal device 100 via a network; and an administrative device 300 which manages a utilization condition of the application. The terminal device 100 generates application operation information according to a collection program for collecting operation information indicating an operation condition of the application and transmits the generated operation information to the administrative device 300.

Description

  The present invention relates to a service operation information collection system, a service operation information collection device, a management device, an application provision device, a terminal device, a service operation information collection method, a management device program, an application provision device program, a terminal device program, and a collection device. Regarding the program.

  In the form of software called SaaS (Software as a Service), for example, the function that the user wants to use is obtained directly from the service provider via the network when necessary, and the user is paid for the usage. Done.

  As a technology related to this, for example, Patent Document 1 describes a charging model for a web service.

JP-T-2004-534991

  When performing an aggregate-type SaaS service, the service provider operates a service management infrastructure (SSO (Single Sign On) authentication, user portal, service management, etc.), and the application provider operates in another location. Are collected and provided as a service to a tenant company, and billing information is generated and a usage fee is charged. FIG. 13 is an explanatory diagram showing an example of a flow from a general SaaS usage application to billing.

  Assume that a service provider provides a service level agreement (SLA) in a unified manner when a plurality of applications from different providers are collectively provided as a SaaS service to a tenant company.

  In this case, it is impossible to collect logs directly from the server device because the location of the server device running the application is different, or because it depends on the operation of the application provider side, the necessary information of the service provider cannot be collected at the necessary timing. Can cause problems. Also, the format of information collected for each application provider may be different. For this reason, the service provider cannot collect service operation information such as service usage time, disk usage, file transfer, and service access count common to each reliable service.

  In the method described in Patent Document 1, a stop request is output from a service provider when a web service is completed. Therefore, it depends on a service provider stop request, and when there are a plurality of service providers, it is impossible to collect operation information at the same level between the service providers. Further, according to the method described in Patent Document 1, it becomes possible for a service provider to illegally collect operation information.

  Therefore, the present invention provides a service operation information collection system, a service operation information collection device, and a management device capable of collecting service operation information that can be trusted by the service operator even when the service operator and the application provider are different. An object is to provide an application providing device, a terminal device, a service operation information collecting method, a management device program, an application providing device program, a terminal device program, and a collection program.

  A service operation information collection system according to the present invention includes a terminal device, an application providing device that operates an application and provides the function of the application to the terminal device via a network, and a management device that manages the usage status of the application, The terminal device is characterized in that it generates application operation information according to a collection program for collecting operation information indicating the operation status of the application, and transmits the generated operation information to the management device.

  The management device according to the present invention is a collection program for an application providing device to run an application and provide the application function to the terminal device via the network, and the terminal device collects operation information indicating the operation status of the application. The operation information collecting means for receiving the operation information from the terminal device when the operation information of the application is generated according to the above and the generated operation information is transmitted via the network is provided.

  The application providing apparatus according to the present invention operates a collection program for collecting operation information indicating the operation status of the application when the application is operated and the function of the application is provided to the terminal apparatus via the network. It is characterized by transmitting.

  When the terminal device according to the present invention is provided with the application function from the application providing device via the network, it generates the operation information of the application according to the collection program for collecting the operation information indicating the operation status of the application, and generates The operation information is transmitted to a management device that manages the usage status of the application.

  In the service operation information collection method according to the present invention, when an application providing device operates an application and provides the function of the application to the terminal device via the network, the terminal device collects operation information indicating the operation status of the application. The operation information of the application is generated according to the collection program, and the terminal device transmits the generated operation information to a management apparatus that manages the usage status of the application.

  The management apparatus program according to the present invention causes an application providing apparatus to run an application on a computer and provide application functions to a terminal apparatus via a network, and the terminal apparatus collects operation information indicating an operation status of the application. When the operation information of an application is generated according to a collection program for transmitting the operation information and the generated operation information is transmitted via a network, an operation information collection process for receiving the operation information from the terminal device is executed.

  The application providing apparatus program according to the present invention is a terminal program that collects operation information indicating operation status of an application when the application is operated and the application function is provided to the terminal apparatus via the network. And a collection program transmission process for transmitting to the collection.

  The terminal device program according to the present invention provides application operation information according to a collection program for collecting operation information indicating the operation status of the application when the application function is provided to the computer from the application providing device via the network. The operation information generation process for generating the operation information and the operation information transmission process for transmitting the generated operation information to the management device that manages the usage status of the application are executed.

  The collection program according to the present invention is a collection program executed by a terminal device in a system in which the application providing device operates the application and provides the function of the application to the terminal device via the network. It is characterized in that processing for generating operating information indicating the operating status of the application and processing for transmitting the generated operating information to a management apparatus that manages the usage status of the application are executed.

  According to the present invention, even when the service provider and the application provider are different, it is possible to collect service operation information that the service provider can trust.

It is a block diagram which shows an example of a structure of the service operation information collection system by this invention. It is a sequence diagram which shows the process example which a service operation information collection system performs. It is explanatory drawing which shows an example of life and death state information. It is explanatory drawing which shows an example of access frequency information. It is explanatory drawing which shows an example of file transfer size information. It is explanatory drawing which shows an example of price information. It is a sequence diagram which shows the process example which 2nd Embodiment of a service operation information collection system performs. It is explanatory drawing which shows an example of life and death state information. It is explanatory drawing which shows an example of access frequency information. It is explanatory drawing which shows an example of file transfer size information. It is explanatory drawing which shows an example of price information. It is a block diagram which shows an example of a structure of the service operation information collection system in 3rd Embodiment. It is explanatory drawing which shows an example of the flow from use application of SaaS to charge. It is a block diagram which shows the minimum structural example of a service operation information collection system.

Embodiment 1. FIG.
Hereinafter, a first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing an example of the configuration of a service operation information collection system according to the present invention. As shown in FIG. 1, the service operation information collection system includes a service management infrastructure device 1 installed by a service provider, a Web server device 2 installed by an application provider, and a terminal device 3 installed by a tenant. including. Further, the service management infrastructure device 1, the Web server device 2, and the terminal device 3 are connected to each other via a communication network such as a LAN or the Internet. In the present embodiment, the tenant is specifically a company that uses an aggregate-type SaaS service provided by a service provider.

  In FIG. 1, one Web server device 2 is shown, but the service operation information collection system may include a plurality of Web server devices 2. Moreover, although one terminal device 3 is shown in FIG. 1, the service operation information collection system may include a plurality of terminal devices 3.

  In this embodiment, a service provider provides a service for authenticating each tenant using a Web application on behalf of each application provider. In addition, the service provider provides a service that performs billing processing related to a usage fee when each tenant uses a Web application on behalf of each application provider.

  As shown in FIG. 1, the service management infrastructure device 1 has a service management infrastructure (SSO) constructed, and includes authentication means 12, operation information management means 13, operation information storage means 14, price information storage means 15, and billing. Information generation means 16 is included. Further, as shown in FIG. 1, the service management infrastructure device 1 can provide the operation information collection macro 11 to the application provider and can generate the billing information 17. Specifically, the service management infrastructure apparatus 1 is realized by an information processing apparatus such as a personal computer that operates according to a program. The service management infrastructure constructed on the service management infrastructure device 1 is specifically realized by an information processing device that implements the service management infrastructure device 1 or an operating system that runs on the service management infrastructure device 1. .

  The operation information collection macro 11 is provided from the service provider to the application provider. Specifically, the operation information collection macro 11 is a program created using a script language such as Javascript (registered trademark). In the present embodiment, the application provider incorporates the provided operation information collection macro 11 into the screen information of the Web application 22. Hereinafter, the operation information collection macro 21 incorporated in the screen information of the Web application 22 by the application provider is referred to as an operation information collection macro 21. In the present embodiment, the screen information of the Web application 22 is created using a markup language such as HTML, and the JavaScript code of the operation information collection macro 11 is directly written in the screen information described in HTML. The operation information collection macro 11 is incorporated. Thereafter, when providing the application function, the Web server device 2 transmits the screen information of the Web application 22 in which the operation information collection macro 21 is incorporated to the terminal device 3 of the tenant. For example, the operation information collection macro 21 is incorporated into the screen information for displaying the interface screen for providing the function of the Web application 22 and transmitted.

  Note that the operation information collection macro 11 is not limited to that created using JavaScript, as long as it can be incorporated into the screen information of the Web application 22 created using HTML, for example, a script language such as VBscript. It may be created using. For example, as long as the operation information collection macro 11 created using a script language can be incorporated, the screen information of the Web application 22 is not limited to that created using HTML, for example, XML or SGML. It may be created using a markup language such as.

  The operation information collection macro 21 (specifically, an operation information collection macro 32 described later) incorporated in the screen information acquires a service ID, a tenant ID, and a user ID from the authentication unit 12 and stores them in the terminal device 3 at the time of authentication. Then, the terminal device 3 is caused to execute processing for monitoring and collecting operation information resident in the Web browser 31. Further, the operation information collection macro 21 (operation information collection macro 32) performs a process of transferring the collected operation information to the operation information management unit 13 together with the service ID, tenant ID, and user ID held by the terminal device 3. The apparatus 3 is made to execute. In the present embodiment, expressions such as the operation information collection macro 32 to be executed by the terminal device 3 are used. Specifically, the operation information collection macro in which the CPU of the terminal device 3 is incorporated in the screen information is used. The process is executed in accordance with 32.

  The service ID, tenant ID, and user ID are used to uniquely identify which tenant user has used which service. Specifically, the service ID is used to identify a service (that is, an application to be used). The tenant ID is used to identify the tenant. The user ID is used for identifying a user (for example, a company employee) in the tenant.

  Specifically, the authentication unit 12 is realized by a CPU of an information processing apparatus that operates according to a program. The authentication unit 12 has a function of executing an authentication process in response to an authentication request from the Web application 22 and returning an authentication result. In addition, the authentication unit 12 has a function of extracting corresponding information from the storage unit and transmitting the service ID, tenant ID, and user ID acquisition request from the operation information collection macro 21 (operation information collection macro 32). ing.

  Specifically, the operation information management unit 13 is realized by a CPU of an information processing apparatus that operates according to a program. The operation information management unit 13 has a function of receiving operation information from the operation information collection macro 32 (specifically, the terminal device 3 operating according to the operation information collection macro 32) and storing the operation information in the operation information storage unit 14. . Note that, in the present embodiment, the operation information specifically includes information on the life and death status of the Web browser 31, the number of accesses to the Web server device 2, the file transfer size, and the like. In addition, the information on the life and death of the Web browser 31 is specifically information such as the time that the Web browser 31 has been operating on the terminal device 3.

  Specifically, the operation information storage unit 14 is realized by a storage device such as a magnetic disk device or an optical disk device. The operation information storage unit 14 stores operation information. An example of the operation information stored in the operation information storage unit 14 is shown in FIGS. FIG. 3 is an explanatory diagram illustrating an example of life and death state information. FIG. 4 is an explanatory diagram showing an example of access count information. FIG. 5 is an explanatory diagram showing an example of file transfer size information.

  Specifically, the price information storage means 15 is realized by a storage device such as a magnetic disk device or an optical disk device. The price information storage unit 15 stores price information. An example of price information is shown in FIG. In the example shown in FIG. 6, the price per unit is determined for each type such as usage time, number of accesses, and file transfer amount.

  Specifically, the billing information generating unit 16 is realized by a CPU of an information processing apparatus that operates according to a program. The billing information generating unit 16 has a function of extracting information from the operation information storing unit 14 and the price information storing unit 15 and generating billing information 17.

  Specifically, the Web server apparatus 2 is realized by an information processing apparatus such as a personal computer that operates according to a program. In the Web server device 2, a Web application 22 for which a function is provided by an application provider operates. Further, the Web server device 2 includes an operation information collection macro 21. Specifically, the Web server device 2 stores an operation information collection macro 21 and a Web application 22 in a storage unit.

  The operation information collection macro 21 is obtained by incorporating the operation information collection macro 11 provided by the service provider into the screen information of the Web application 22.

  The web application 22 is an application provided by an application provider. In addition, although the expression that the Web application 22 executes processing is used, specifically, it is realized by the CPU of the Web server device 2 executing processing according to the Web application 22.

  In the present embodiment, the Web server device 2 operates the Web application 22 on the Web server device 2 and provides the function of the Web application 22 to the terminal device 3 via the communication network. For example, the Web server device 2 creates screen information for displaying an input screen and an output screen for using the Web application 22, and transmits the screen information to the terminal device 3 to display the screen information. The function of the application 22 is provided.

  The terminal device 3 is used by a tenant, and is specifically realized by an information processing device such as a personal computer that operates according to a program. The terminal device 3 is equipped with a web browser 31. The terminal device 3 displays various input screens and output screens for using the Web application 22 based on the screen information received from the Web server device 2 according to the Web browser 31.

  In the present embodiment, an expression such as the Web browser 31 executing a process is used. Specifically, the CPU of the information processing apparatus equipped with the Web browser 31 executes the process according to the Web browser 31. . The same applies to other processes realized by the Web browser 31.

  Next, the operation of the service operation information collection system of this embodiment will be described with reference to FIGS.

  First, the service provider creates the operation information collection macro 11 and provides it to the application provider (step A1 in FIG. 2). The providing method may be online (for example, distributed via a communication network) or offline (for example, recorded on a recording medium such as a DVD for distribution). For example, the service management infrastructure device 1 may be configured to include a program distribution unit that distributes the operation information collection macro 11 to the Web server device 2 via a communication network.

  Next, the application provider adds the operation information collection macro 11 provided by the service provider so as to be resident in the screen information for the screen that is always displayed of the Web application 22 (step A2 in FIG. 2). . Specifically, it does not need to be displayed on the screen, and it is sufficient that the terminal device 3 can always operate when the function of the Web application 22 is provided. As illustrated in FIG. 1, the operation information collection macro incorporated in the screen information of the Web application 22 is referred to as an operation information collection macro 22. Further, the Web server device 2 is configured to include a program update unit that updates the operation information collection macro 22 incorporated in the screen information of the Web application 22 when, for example, a new operation information collection macro 11 is distributed. May be.

  Note that the processing in steps A1 and A2 is performed before the tenant starts using the SaaS service.

  When the user performs an operation on the terminal device 3 in order to start using the SaaS service on the tenant terminal device 3, the Web browser 31 of the terminal device 3 moves to the Web application 22 of the Web server device 2 in accordance with the user operation. A screen information request message is transmitted (step A3 in FIG. 2). Specifically, the Web browser 31 of the terminal device 3 transmits the identification information of the Web browser 31 together with the screen information request message.

  Upon receiving the screen information request message, the Web application 22 transmits a confirmation request as to whether or not the requesting Web browser 31 has been authenticated to the authentication unit 12 (step A4 in FIG. 2). Specifically, the Web application 22 transmits the identification information of the Web browser 31 to the authentication unit 12 together with the confirmation request.

  Upon receiving the confirmation request, the authentication unit 12 determines whether or not it has been authenticated. Specifically, the authentication unit 12 determines whether or not authentication has been performed based on the identification information of the Web browser 31 received together with the authentication request. For example, when any one of the Web applications 22 is already being used and screen information is requested to use another Web application 22 (when a plurality of Web applications 22 are simultaneously being used), Since the authentication has already been performed when the use of the first Web application 22 is started, it is determined that the authentication has been completed. On the other hand, if there is no Web application 22 currently in use, authentication has not yet been performed, so it is determined that authentication has not been performed.

  If it is determined that authentication has been completed, the authentication unit 12 transmits status information indicating that authentication has been performed to the Web application 22. On the other hand, if the authentication unit 12 determines that the authentication has not been completed, the authentication unit 12 requests the service ID, the tenant ID, the user ID, and the password from the Web browser 31 via the Web application 22, and uses the information input by the user. Obtain and perform the authentication process (step A5 in FIG. 2).

  When the authentication confirmation processing is completed in steps A4 and A5, the Web application 22 transmits a service ID, tenant ID, and user ID information acquisition request to the authentication unit 12 as information for specifying the billing target (step A6 in FIG. 2). ). Specifically, the Web application 22 transmits the identification information of the Web browser 31 to the authentication unit 12 together with the information acquisition request.

  The authentication unit 12 that has received the information acquisition request transmits the service ID, the tenant ID, and the user ID to the Web application 22 (step A7 in FIG. 2). Specifically, the authentication unit 12 extracts a service ID, a tenant ID, and a user ID from the storage unit based on the identification information of the Web browser 31 received together with the information acquisition request, and transmits the service ID, the tenant ID, and the user ID to the Web application 22.

  Next, the Web server device 2 transmits the screen information of the Web application 22 including the operation information collection macro 21 together with the acquired service ID, tenant ID, and user ID to the Web browser 31 (Step A8 in FIG. 2).

  Next, when the display of the screen information of the Web application 22 is started on the Web browser 31, the operation information collection macro 32 instructs the operation information management unit 13 together with the service ID, the tenant ID, and the user ID. Is transmitted as operation information every predetermined period. The operation information collection macro 32 monitors the web browser 31 and collects information indicating the number of times the user has accessed the web application 22 and the file transfer size at the timing when the user accesses the web application 22, and the service ID and tenant ID. And it transmits to the operation information management means 13 as operation information with a user ID (step A9 of FIG. 2).

  Next, the operation information management unit 13 stores the operation information received from the operation information collection macro 32 in the operation information storage unit 14 (step A10 in FIG. 2).

  Next, the billing information generating unit 16 specifies the service operating time from the life / death state information stored in the operation information storing unit 14 as shown in FIG. Further, the billing information generating unit 16 specifies the service access number from the access number information stored in the operation information storage unit 14 as shown in FIG. Further, the billing information generating unit 16 specifies the disk usage amount and the file transfer amount from the file transfer size stored in the operation information storage unit 14 as shown in FIG. Then, the charging information generating unit 16 generates the charging information 17 according to the specified service operating time, the number of service accesses or the file transfer amount and the price table stored in the price information storing unit 15 as shown in FIG. (Step A11 in FIG. 2).

  As described above, in this embodiment, the service provider provides the operation information collection macro 11 to the application provider. The application provider incorporates the operation information collection macro 21 into the screen information of the Web application 22 provided by the company. Then, the Web application 22 acquires a service ID, a tenant ID, and a user ID from the service management infrastructure device 1 at the time of user authentication, and transmits them to the terminal device 3 together with the screen information of the Web application 22 including the operation information collection macro 21.

  When the screen of the web application 22 is displayed on the web browser 31 of the tenant company, the operation information collection macro 32 that holds the service ID, the tenant ID, and the user ID resides in the web browser. The operation information collection macro 32 resident in the Web browser 31 notifies the service management infrastructure device 1 of the activation status of the Web browser 31 together with the service ID, tenant ID, and user ID every predetermined period. Further, when accessing the web application 22 from the web browser 31, the operation information collection macro 32 confirms the size of the transfer data and notifies the service management infrastructure device 1. Then, the service management infrastructure device 1 directly collects the service operation information from the terminal device 3 by storing the received operation information.

  As described above, in the present embodiment, the service management infrastructure device 1 can collect the operation information in which the service ID, the tenant ID, and the user ID are specified. Therefore, even when the service provider and the application provider are different, the service provider can collect reliable service operation information.

  In the method described in Patent Document 1, the resource counter service provider generates billing data. However, when there are a plurality of service providers, the billing data is stored in the resource counter service provider. The provider cannot issue it as a single unit. Furthermore, billing data cannot be generated at the unique timing of the resource counter service provider.

  On the other hand, in this embodiment, since operation information can be collected without going through the application provider, collection of operation information at any timing of the service provider without depending on the operation of the application provider, Billing calculation and notification / billing to user companies are possible. In addition, the service provider can set an arbitrary billing SLA for all services.

  Further, in this embodiment, since the service ID is given to the operation information, even if the installation location of the Web server device 2 is changed, the change processing on the service management infrastructure device 1 side is not necessary. In addition, as load distribution, even if the Web server device 2 is distributed and installed in a plurality of places, it can be handled as one service.

  In this embodiment, since the operation information collection macro 21 is embedded in the screen information of the Web application 22, the same information is collected even if the user company that is the tenant uses the service at another terminal device in another location. It becomes possible.

  In the present embodiment, the collected operation information is used for generating billing information, but the reliability of the report contents that could not be done before is checked by comparing with the operation information report of the application provider. It becomes possible.

  In addition, even without using the operation information collection macro as shown in the present embodiment, it may be possible to have the application provider individually aggregate the operation information and receive the operation information directly from the application provider. . However, in a situation where there are a plurality of application providers, the system specifications are different for each Web server device 2 of the application provider, and the contents and accuracy of the operation information that can be collected for each application provider are different. . Therefore, when there are a plurality of application providers, it is not always possible for service providers to collect reliable service operation information. On the other hand, in the present embodiment, an operation information collection macro for collecting operation information required on the service event person side is created in advance, and the operation information collection macro is highly reliable and uniform from the terminal device 3. Operation information can be collected. Therefore, even when there are a plurality of application providers, it is possible to collect service operation information that the service provider can trust.

  Further, in the present embodiment, the example has been described in which the terminal device 3 creates operation information according to the operation information collection macro 22 incorporated in the screen information of the Web application 22 and transmits the operation information to the service management infrastructure device 1. However, the present invention is not limited thereto, and a program for collecting operation information may be directly installed in the terminal device 3, and the terminal device 3 may be configured to create and transmit operation information according to the installed program. Good. However, if configured in this way, the program remains installed in the terminal device 3 even after the use of the Web application 22, and depending on the tenant, a program that becomes unnecessary after using such a Web application 22. Often doesn't like to remain installed.

  On the other hand, in this embodiment, HTML or JavaScript that is an existing technology is used, and the operation information collection macro 22 created using JavaScript is incorporated into the screen information using HTML. With such a configuration, operation information creation and transmission processing can be executed while being interpreted using the JavaScript interpreter of the Web browser 31 without performing processing such as compilation on the terminal device 3 side. Therefore, a program for collecting operating information resides in the screen information only when the Web application 22 is used, and after the Web application 22 is used, the program for collecting operating information is not left in the terminal device 3. The situation that the tenant does not like does not occur.

  It is also conceivable that the operation information macro created by the service provider is executed on the Web server device 2 side so that the Web server device 2 generates the operation information and transmits it to the service management infrastructure device 1. However, if configured in this manner, the terminal device 3 always transmits personal information such as a user ID to the Web server device 2 and uses the personal information on the Web server device 2 side to operate information. Would end up creating. On the other hand, as shown in this embodiment, if the operation information is transmitted from the terminal device 3 to the service management infrastructure device 1 and the user authentication is performed by the service management infrastructure device 1 in place of it, The terminal device 3 only needs to transmit personal information such as a user ID only to the service management infrastructure device 1 and can eliminate the need to transmit personal information such as a user ID to the Web server device 2 side. Therefore, it is possible to prevent personal information such as a user ID from being distributed more than necessary.

Embodiment 2. FIG.
Hereinafter, a second embodiment of the present invention will be described with reference to the drawings. The configuration of this embodiment is the same as that of the first embodiment shown in FIG. 7 to 9 are operation information registered in the operation information 14.

  In the present embodiment, it is assumed that when the same user uses a plurality of the same services, identification is performed using a contract ID. For example, when two or more contracts are made for the same service (10 GB provision service), such as a disk provision service, the service ID: S001, the tenant ID: T001, and the user ID: U001 alone are the contracted service and the service used. Can no longer be associated. Therefore, it is possible to identify which service is being used by adding a contract ID such as first contract = contract ID: K001, second contract = contract ID: K002.

  Next, the operation of this embodiment will be described with reference to FIGS. Steps B1 and B2 of this embodiment shown in FIG. 7 are the same as steps A1 and A2 of the first embodiment shown in FIG.

  When the user performs an operation on the terminal device 3 in order to start using the SaaS service in the tenant terminal device 3, the Web browser 31 of the terminal device 3 follows the user operation and the Web of the Web server device 2 along with the contract ID. A request message for screen information is transmitted to the application 22 (step B3 in FIG. 7). In the present embodiment, unlike the first embodiment, the Web browser 31 of the terminal device 3 transmits a contract ID together with a request message for screen information and identification information of the Web browser 31.

  Upon receiving the screen information request message, the Web application 22 transmits a confirmation request to the authentication unit 12 as to whether or not the requesting Web browser 31 has been authenticated (step B4 in FIG. 7). Specifically, the Web application 22 transmits the identification information of the Web browser 31 to the authentication unit 12 together with the confirmation request.

  Upon receiving the confirmation request, the authentication unit 12 determines whether or not it has been authenticated. Specifically, the authentication unit 12 determines whether or not authentication has been performed based on the identification information of the Web browser 31 received together with the authentication request.

  If it is determined that authentication has been completed, the authentication unit 12 transmits status information indicating that authentication has been performed to the Web application 22. On the other hand, if the authentication unit 12 determines that the authentication has not been completed, the authentication unit 12 requests the service ID, the tenant ID, the user ID, and the password from the Web browser 31 via the Web application 22, and uses the information input by the user. Obtaining and performing authentication processing (step B5 in FIG. 7).

  When the authentication confirmation processing is completed in steps A4 and A5, the Web application 22 transmits an information acquisition request for a service ID, a tenant ID, and a user ID to the authentication unit 12 as information for specifying a charging target. Further, the Web application 22 transmits a confirmation request as to whether or not the received contract ID is usable to the authentication unit 12 (step B6 in FIG. 7). Specifically, the Web application 22 transmits a contract ID to the authentication unit 12 together with the information acquisition request and the identification information of the Web browser 31.

  Upon receiving the information acquisition request, the authentication unit 12 transmits the service ID, the tenant ID, the user ID, and information indicating whether the contract ID can be used to the Web application 22 (step B7 in FIG. 7). Specifically, the authentication unit 12 extracts a service ID, a tenant ID, and a user ID from the storage unit based on the identification information of the Web browser 31 received together with the information acquisition request, and transmits the service ID, the tenant ID, and the user ID to the Web application 22. Further, the authentication unit 12 determines whether or not the received contract ID is usable, and transmits the determination result to the Web application 22.

  Next, the Web server device 2 transmits the screen information of the Web application 22 including the operation information collection macro 21 to the Web browser 31 together with the acquired service ID, tenant ID, user ID, and contract ID (step B8 in FIG. 7). .

  Next, when the display of the screen information of the Web application 22 is started on the Web browser 31, the operation information collection macro 32 notifies the operation information management unit 13 together with the service ID, tenant ID, user ID, and contract ID. The life and death state of the device is transmitted as operation information every predetermined period. The operation information collection macro 32 monitors the web browser 31 and collects information indicating the number of times the user has accessed the web application 22 and the file transfer size at the timing when the user accesses the web application 22, and the service ID and tenant ID. Then, it is transmitted to the operation information management means 13 as operation information together with the user ID and the contract ID (step B9 in FIG. 7).

  Next, the operation information management unit 13 stores the operation information received from the operation information collection macro 32 in the operation information storage unit 14 (step B10 in FIG. 7).

  Next, the billing information generating means 16 specifies the service operating time from the life / death state information stored in the operating information storage means 14 as shown in FIG. Further, the billing information generating unit 16 specifies the service access number from the access number information stored in the operation information storage unit 14 as shown in FIG. Further, the billing information generating unit 16 specifies the disk usage amount and the file transfer amount from the file transfer size stored in the operation information storage unit 14 as shown in FIG. Then, the billing information generating unit 16 generates the billing information 17 according to the specified service operating time, the number of service accesses or the file transfer amount and the price table stored in the price information storing unit 15 as shown in FIG. (Step B11 in FIG. 7).

  As described above, in the present embodiment, in addition to the effects of the first embodiment, it is possible to generate the respective billing information even when the same user uses the same service multiple times. That is, a plurality of the same services can be provided to the same user.

Embodiment 3. FIG.
Next, a third embodiment of the present invention will be described with reference to the drawings. FIG. 12 is a block diagram illustrating an example of a configuration of a service operation information collection system according to the third embodiment. As shown in FIG. 12, in this embodiment, the service management infrastructure device 1 includes a program distribution unit 18 in addition to the components shown in the first embodiment. Further, the Web server device 2 includes a program update unit 23 in addition to the components shown in the first embodiment.

  Specifically, the program distribution unit 18 is realized by a CPU and a network interface unit of an information processing apparatus that operates according to a program. The program distribution unit 18 has a function of distributing the operation information collection macro 11 to the Web server device 2 via a communication network.

  Specifically, the program update unit 23 is realized by a CPU and a network interface unit of an information processing apparatus that operates according to a program. The program update unit 23 has a function of receiving the operation information collection macro 11 from the service management infrastructure device 1 via the communication network. In addition, the program update unit 23 has a function of incorporating the received operation information collection macro 11 into the screen information of the Web application 22. In addition, when the operation information collection macro 11 acquired in the past is already incorporated in the screen information of the Web application 22, the program update unit 23 deletes the old operation information collection macro 11 and newly receives the operation information. A function of incorporating the collection macro 11 into the screen information of the Web application 22 (that is, updating the operation information collection macro) is provided.

  As described above, in this embodiment, in addition to the effects of the first embodiment, the operation information collection macro updated by the service provider is updated in real time, and operation information is always collected according to the latest collection conditions. be able to.

  Next, the minimum configuration of the service operation information collection system according to the present invention will be described. FIG. 14 is a block diagram illustrating a minimum configuration example of the service operation information collection system. As illustrated in FIG. 14, the service operation information collection system includes, as minimum components, a terminal device 100, an application providing device 200 that operates an application and provides application functions to the terminal device 100 via a network, And a management device 300 that manages the usage status of the application.

  In the service operation information collection system with the minimum configuration shown in FIG. 14, when the terminal device 100 is provided with the application function from the application providing device 200 via the network, the terminal device 100 collects operation information indicating the operation status of the application. The operation information of the application is generated according to the collection program, and the generated operation information is transmitted to the management apparatus 300.

  Therefore, according to the service operation information collection system with the minimum configuration, even when the service provider and the application provider are different, the service provider can collect the service operation information that can be trusted.

  In this embodiment, the characteristic configuration of the service operation information collection system as shown in the following (1) to (6) is shown.

  (1) The service operation information collection system operates a terminal device (for example, realized by the terminal device 3) and an application (for example, the Web application 22), and provides the function of the application to the terminal device via the network. An application providing device (for example, realized by the Web server device 2) and a management device (for example, realized by the service management infrastructure device 1) for managing the usage status of the application are provided. In accordance with a collection program (for example, the operation information collection macro 32) for collecting operation information indicating the status, application operation information (for example, life / death information and the number of accesses) is generated, and the generated operation information is transmitted to the management apparatus. It is characterized by doing.

  (2) In the service operation information collection system, when the application providing device provides the function of the application to the terminal device via the network, the terminal device has a collection program for collecting operation information indicating the operation status of the application. The terminal device generates application operation information in accordance with the received collection program.

  (3) In the service operation information collection system, when the application providing device provides the application function to the terminal device via the network, the application providing device transmits screen information of the application incorporating the collection program to the terminal device. May be configured to display an application screen on a browser (for example, the Web browser 31) based on the received screen information and generate application operation information according to the collection program.

  (4) In the service operation information collection system, the application providing apparatus may be configured to include program update means (implemented by the program update means 23) for updating the collection program incorporated in the screen information.

  (5) In the service operation information collection system, the management device generates a billing information according to the usage status of the application based on the operation information received from the terminal device (for example, by the billing information generation unit 16). To be realized).

  (6) In the service operation information collection system, the management apparatus may be configured to include a program distribution unit (implemented by the program distribution unit 18) that distributes the collection program to the application providing apparatus.

  The present invention is applicable to applications that provide SaaS.

DESCRIPTION OF SYMBOLS 1 Service management infrastructure apparatus 2 Web server apparatus 3 Terminal apparatus 11, 21, 32 Operation information collection macro 12 Authentication means 13 Operation information management means 14 Operation information storage means 15 Price information storage means 16 Accounting information generation means 17 Accounting information 18 Program distribution Means 22, 33 Web application 23 Program update means 31 Web browser

Claims (21)

A terminal device;
An application providing device that operates an application and provides the function of the application to the terminal device via a network;
A management device for managing the usage status of the application,
The terminal device
Generate the application operation information according to the collection program for collecting operation information indicating the operation status of the application,
The service operation information collection system, wherein the generated operation information is transmitted to the management device. When providing the application function to the terminal device via the network, the application providing device transmits a collection program for collecting operation information indicating the operation status of the application to the terminal device,
The service operation information collection system according to claim 1, wherein the terminal device generates operation information of the application according to the received collection program. When providing the application function to the terminal device via the network, the application providing device transmits screen information of the application in which the collection program is incorporated to the terminal device,
The service operation information collection system according to claim 2, wherein the terminal device displays a screen of the application on a browser based on the received screen information and generates operation information of the application according to the collection program. The service operation information collection system according to claim 3, wherein the application providing device includes program update means for updating the collection program incorporated in the screen information. The management device includes a billing information generation unit configured to generate billing information according to the usage status of the application based on the operation information received from the terminal device. Service operation information collection system. The service operation information collection system according to any one of claims 1 to 5, wherein the management device includes a program distribution unit that distributes the collection program to the application providing device. The application providing device operates the application and provides the function of the application to the terminal device via the network, and the terminal device executes the application according to the collection program for collecting operation information indicating the operation status of the application. A management apparatus comprising: operation information collecting means for generating operation information and receiving the operation information from the terminal device when the generated operation information is transmitted via a network. The management device according to claim 7, further comprising billing information generation means for generating billing information according to the usage status of the application based on the operation information received from the terminal device. When the application is operated and the function of the application is provided to the terminal device via the network, a collection program for collecting operation information indicating the operation status of the application is transmitted to the terminal device. Application providing device. The application providing apparatus according to claim 9, wherein when the application function is provided to the terminal device via the network, the application screen information including the collection program is transmitted to the terminal device. When the function of the application is provided from the application providing device via the network, the operation information of the application is generated according to the collection program for collecting the operation information indicating the operation status of the application,
A terminal device, wherein the generated operation information is transmitted to a management device that manages a usage status of an application. When the application providing function is provided from the application providing apparatus via the network, the collection program is received from the application providing apparatus,
The terminal device according to claim 11, wherein operation information of the application is generated according to the received collection program. When the application providing device operates the application and provides the function of the application to the terminal device via the network, the terminal device performs the application according to the collection program for collecting the operation information indicating the operation status of the application. Generate operational information for
The service operation information collection method, wherein the terminal device transmits the generated operation information to a management device that manages the usage status of the application. When the application providing device provides the application function to the terminal device via the network, the collection program is transmitted to the terminal device,
The service operation information collection method according to claim 13, wherein the terminal device generates operation information of the application according to the received collection program. On the computer,
The application providing device operates the application and provides the function of the application to the terminal device via the network. A management apparatus program for generating operation information and executing operation information collection processing for receiving the operation information from the terminal device when the generated operation information is transmitted via a network. On the computer,
The management apparatus program according to claim 15, wherein a charging information generation process for generating charging information corresponding to an application usage status is executed based on the received operation information. On the computer,
Collection program transmission for transmitting to the terminal device a collection program for collecting operation information indicating the operation status of the application when the application is operated and the function of the application is provided to the terminal device via the network Program for application providing device to execute processing. On the computer,
18. The collection program transmission process, when providing application functions to a terminal device via a network, causes the screen information of the application incorporating the collection program to be transmitted to the terminal device. Program for application providing device. On the computer,
When the function of the application is provided from the application providing device via the network, the operation information generating process for generating the operation information of the application according to the collection program for collecting the operation information indicating the operation status of the application;
A program for a terminal device for executing an operation information transmission process for transmitting the generated operation information to a management device that manages the usage status of an application. On the computer,
When a function of an application is provided from the application providing apparatus via the network, a collection program receiving process for receiving the collection program from the application providing apparatus via the network is executed.
The terminal device program according to claim 19, wherein operation information generation processing generates operation information of the application in accordance with the received collection program. A collection program executed by the terminal device in a system in which the application providing device operates the application and provides the function of the application to the terminal device via a network,
On the computer,
Processing for generating operation information indicating the operation status of the application;
A collection program for executing a process of transmitting the generated operation information to a management device that manages the usage status of the application.

Images