JP2012142711A - Information processing device, communication control system, control method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a mechanism for enabling a quick response in a case of emergency by making a first portable terminal performing emergency notification communicate with an emergency notification destination corresponding to a second portable terminal being communicating with the first portable terminal.SOLUTION: An information processing device controlling communication between a first portable terminal and a second portable terminal: receives emergency notification information that is transmitted according to the operation by a user in the first portable terminal and includes terminal identification information identifying the first portable terminal; acquires first emergency notification destination information determined based on a position of the second portable terminal being communicating with the first portable terminal, according to the terminal identification information included in the emergency notification information; and communicates with an emergency notification destination according to the emergency notification destination information, to establish communication between the first portable terminal and the emergency notification destination.

Description

  The present invention relates to an information processing apparatus, a communication control system, a control method, and a program for performing communication control.

  When an emergency call is made from a mobile terminal to 110, etc., the problem is that it is not connected to the nearest report destination from the report location, but is connected to the nearest report destination, and is transferred from the nearest report destination to the nearest report destination. there were.

  Therefore, Patent Document 1 discloses a system capable of directly contacting the nearest reporting destination by acquiring the location information of the mobile terminal and contacting the location information to the emergency reporting destination.

JP 11-259784 A

  However, when an emergency situation occurs in the person himself / herself, the victim cannot ring the crime prevention bell or make an emergency call (110 or the like) due to a panic situation.

  In such a situation, there is a problem that the conventional emergency call mechanism cannot respond to an emergency.

  There are also situations in which a person cannot speak or move when an emergency occurs. If this happens while you are talking on your mobile device, the other party (the person who experienced the emergency) will not respond or you will hear suspicious noises. Although it can be guessed, even if an emergency call is made on the mobile terminal of the other party, the emergency call destination nearest to the person who has experienced an emergency is not notified, and the emergency call destination at the other party is contacted As a result, there was a problem that a quick response could not be made.

  Therefore, the present invention allows a quick response in an emergency by communicating with the first portable terminal and the emergency call destination corresponding to the second portable terminal communicating with the first portable terminal that has made the emergency call. The purpose is to provide a mechanism that can be performed.

  In order to achieve the object of the present invention, an information processing apparatus for controlling communication between a first portable terminal and a second portable terminal, wherein the information is transmitted in accordance with a user operation on the first portable terminal, Receiving means for receiving emergency call information including terminal identification information for identifying the first portable terminal; and the second portable in communication with the first portable terminal in accordance with the terminal identification information included in the emergency call information. The emergency call destination information acquisition means for acquiring the first emergency call destination information determined according to the position of the terminal, the emergency call destination information is communicated according to the emergency call destination information, and the first portable terminal and the Communication control means for establishing communication with the emergency call destination is provided.

  A communication determination unit that determines whether or not the first portable terminal corresponding to the terminal identification information included in the emergency call information is in communication when the emergency call information is received by the reception unit; The destination information acquisition unit acquires the first emergency call destination information determined according to the position of the second portable terminal in communication when the communication determination unit determines that the communication is in progress, When it is determined by the communication determination means that communication is not in progress, second emergency call destination information determined according to the position of the first portable terminal is acquired, and the communication control means According to the emergency call destination information or the second emergency call destination information, communication is established between the first portable terminal and the emergency call destination.

  Further, the communication control unit interrupts communication between the first portable terminal and the second portable terminal when the communication determining unit determines that communication is being performed.

  In addition, when communication between the first portable terminal and the second portable terminal is interrupted, there is further provided a transmitting means for transmitting a message indicating that an emergency call has been transmitted so as to output from the second portable terminal. It is characterized by providing.

  When the communication between the first portable terminal and the second portable terminal is interrupted, another device is used so that the first portable terminal or the second portable terminal communicates with the emergency call destination. It further comprises a communication block means for blocking communication from the network.

  Further, the communication control means establishes communication with the first portable terminal, the second portable terminal, and the emergency call destination.

  In addition, as communication records between the first portable terminal and the second portable terminal, terminal identification information of the first portable terminal, terminal identification information of the second portable terminal, and the first portable terminal The storage means for storing the location information and the location information of the second portable terminal in association with each other, and the emergency call destination information acquisition means are stored in the terminal identification information and the storage means included in the emergency call information According to the terminal identification information of the first mobile terminal, the location information of the second mobile terminal is specified and the first emergency call destination information is acquired.

  The terminal identification information is a phone number of a mobile terminal, the location information is a base station ID for communication with the mobile terminal, and the emergency call destination information is a telephone number of an emergency call destination. .

  Further, the establishment of communication by the communication control means is characterized in that a call state is established through a telephone line.

  According to the present invention, the emergency call destination corresponding to the second mobile terminal communicating with the first mobile terminal that made the emergency call is communicated with the first mobile terminal, so that a quick response can be made in an emergency. It can be carried out.

It is a system configuration diagram showing an example of the configuration of a communication control system It is a hardware block diagram of portable terminal A102 and portable terminal B103. It is a hardware block diagram of the communication server 101. It is a functional block diagram of the communication server 101 and portable terminal A102 or portable terminal B103. It is a flowchart of the telephone call process at the time of the outgoing call from a portable terminal. It is a flowchart in case portable terminal B103 and portable terminal A102 are in a communication (call) state. It is a flowchart of a call control process between an emergency call destination and a mobile terminal It is a figure which shows an example of the screen during emergency call transmission It is a figure which shows an example of a call record table. It is a figure which shows an example of an emergency call destination table

  Embodiments of the present invention will be described in detail with reference to the following drawings.

  FIG. 1 is a system configuration diagram showing an example of the configuration of the communication control system of the present invention.

  In FIG. 1, a mobile terminal A102, a mobile terminal B103, and an emergency call destination (for example, a police station) are connected via a communication server 101. A base station for communication between the mobile terminal and the communication server 101 is provided, and the base station and the communication server 101 are connected via a mobile phone network. The communication server 101 and the emergency call destination are connected via a public network. For example, a home memory station, a gateway exchange, a router, and the like exist in the communication path between the mobile terminal A102, the mobile terminal B103, and the emergency call destination and the communication server. .

  Further, although the communication server 101 is a single server in FIG. 1, a configuration in which, for example, a server of a business operator that manages a public line network is connected to a higher level of the communication server 101 may be employed. That is, the communication server 101 may be a system including a mobile phone company server that manages a mobile phone network of mobile terminals and a business server that manages a public line network.

  The mobile terminal A 102 and the mobile terminal B 103 are configured to be able to communicate with the base station, and can communicate with the communication server 101 via the base station.

  The mobile terminal A 102 is, for example, a mobile phone or a smartphone, and transmits an emergency command (emergency call information) to the communication server 101 during a call between mobile terminals or outside a call.

  In the communication server 101, the mobile terminal A 102 performs connection / disconnection processing for making a call with the mobile terminal B 103 and makes a call to an emergency call destination. When the communication server 101 receives the emergency command from the mobile terminal B 103, the communication server 101 acquires the location information of the mobile terminal A 102, finds the emergency call destination A 104 near the acquired location information, and sets the emergency call destination A 104. 104 and portable terminal B 103 are connected so as to be able to communicate (call), and communication (call) with portable terminal A 102 is also connected to enable a three-party call.

  Next, the hardware configuration of the mobile terminal A102 and the mobile terminal B103 will be described with reference to FIG.

  FIG. 2 is a hardware configuration diagram of the mobile terminal A 102 and the mobile terminal B 103.

  The mobile terminal of this embodiment shows a case where it is applied to, for example, a mobile terminal device of an CDMA (Code Division Multiple Access) based mobile terminal based on IS-95 (Interim Standard 95). However, the communication system is not limited to the CDMA system, and may be any of PDC (Personal Digital Cellular), PHS (Personal Handyphone System), and GSM system widely used in Europe.

  A mobile terminal A 102 and a mobile terminal B 103 include an antenna 201 (including an external antenna 201a and a GPS antenna 201b), a GPS reception unit 202, a transmission / reception unit 213, a modulation / demodulation unit (that is, a baseband processing unit and the like) 203, The audio processing unit 204, the microphone 205, the receiver 206, the control unit 210, the main display unit 208, the sub display unit 209, the LED unit 214, the vibrator unit 215, and the operation unit 207 are provided.

  The control unit 210 controls the entire portable terminal. The control unit 210 includes, for example, a microprocessor, a ROM (Read Only Memory) 211a, a RAM (Random Access Memory) 211b, and the like. The control unit 210 performs various types according to a control program stored in the ROM 211a. Control. The RAM 211b stores information to be transmitted, received information, phone book data (for example, data for 999 memory dials), etc. temporarily or until an erase / change operation is performed. . In addition to the RAM and ROM, an HDD (hard disk) is also provided.

  The GPS receiving unit 202 receives radio waves from three or more GPS satellites (not shown), and calculates the current positions of the mobile terminal A102 and the mobile terminal B103.

  Regarding the method for determining the position by the radio wave from the GPS satellite, Reference 1: “The GPS Navigation Message, Navigation Vol. 25, No. 2, pp. 147-165 (The GPS Navigation Message, Navigation Vol. 25, No. 2); 1978 "and Reference 2:" A Position Fixing Algorithm For the Low Cost GPS Receiver, IEEE Trans ES. " March 1976 ".

  Further, as conventional techniques of portable terminals that perform position detection using GPS, there are JP-A-9-247730, JP-A-10-103992, JP-A-10-257555, JP-A-11-27736, JP-A-11-27729, and the like. . Further, conventional techniques for position measurement using a base station include JP-A-4-229729, JP-A-7-38951, JP-A-8-191266, JP-A-9-159746, and JP-A-9-161177. The technology can be used as it is.

  The main display unit 208 includes a color liquid crystal display device, a DMD (digital mirror device), an organic EL display device, a PDP (plasma display panel), and the like, information to be notified, character information, current time information, and image Displays various details such as information.

  The sub display unit 209 includes various color display devices such as a color liquid crystal display device, an organic EL display device, and a DMD (digital mirror device). Display simple information.

  The LED unit 214 is composed of a semiconductor element that emits light when a voltage is applied, and the semiconductor element is lit and blinks in accordance with information to be notified.

  The vibrator unit 215 includes a motor and a weight with a biased center of gravity attached to the shaft of the motor, and generates vibration according to information to be notified.

  The operation unit 207 is a flexible key used when setting various functions in combination with other keys and buttons, moves the cursor vertically and horizontally, scrolls the display contents in that direction in order, and sets the volume. Contact keys used for calling and memory dialing, redialing and kanji conversion, e-mail keys operated when using the e-mail function, and OK keys operated when determining or confirming the selected item , Power ON / OFF, call termination / end key used when answering on hold, incoming keypad, numeric keypad used for entering phone numbers and characters, used to display the Internet connection function display screen WEB key to use, start key to use when making or receiving a call, key to use when making an emergency call (emergency call button, etc.) It is in a state the mobile terminal A 102 and the portable terminal B 103 is closed, and a close detection switch is a micro switch which mechanically detect whether the fully open state to a certain or half-open.

  Note that the emergency call of the present embodiment is configured such that an emergency call button is pressed by the user.

  Radio waves transmitted from the base station are received by the transmitting / receiving unit 213 via the antenna 201 and demodulated by the modem unit 203. The audio information demodulated by the modem unit 203 is supplied to the audio processing unit 204, subjected to predetermined processing by the audio processing unit 204 under the control of the control unit 210, and then subjected to electro-acoustic conversion by the receiver 206. And output as audio.

  Also, the received data demodulated by the modem unit 203 is supplied to the control unit 210. This received data is made up of control data, character data, etc. (for example, the other party's telephone number) and image data, etc., and is supplied to the main display unit 208 and sub display unit 209 as necessary and displayed as character information and image information. In some cases, it is supplied to the LED unit 214 and lit and blinks as incoming call information, supplied to the vibrator unit 215 and vibrates as incoming call information, or stored in the RAM 211b. The control data of the received data includes incoming information of voice communication (including the caller's telephone number), incoming information of e-mails and text messages transmitted by the SMS bearer (short message bearer) method, etc. Is also included.

  The input information is stored in the RAM 211b as needed via the control unit 210, and is also supplied to the modem unit 203 as transmission data. The modulation / demodulation unit 203 modulates the supplied audio signal and transmission data, and then transmits from the antenna 201 a via the transmission / reception unit 213.

  Next, the hardware configuration of the communication server 101 will be described with reference to FIG.

  FIG. 3 is a hardware configuration diagram of the communication server 101 as an information processing apparatus.

  A CPU 301 controls the devices and controllers connected to the system bus 304 in an integrated manner. Further, the ROM 302 or the external memory 311 is necessary to realize a BIOS (Basic Input / Output System) or an operating system program (hereinafter referred to as OS) that is a control program of the CPU 301, or a function executed by each server or each PC. Various programs to be described later are stored.

  A RAM 303 functions as a main memory, work area, and the like for the CPU 301. The CPU 301 implements various operations by loading a program or the like necessary for execution of processing from the ROM 302 or the external memory 311 to the RAM 303 and executing the loaded program.

  An input controller 305 controls input from a keyboard (KB) 309 or a pointing device such as a mouse (not shown). A video controller 306 controls display on a display device such as a display (CRT) 310. The display device is not limited to the CRT, and may be another display device such as a liquid crystal display. These are used by the administrator as needed.

  A memory controller 307 is provided in an external storage device (hard disk (HD)), flexible disk (FD), or PCMCIA card slot for storing a boot program, various applications, font data, user files, editing files, various data, and the like. Controls access to an external memory 311 such as a CompactFlash (registered trademark) memory connected via an adapter.

  A communication I / F controller 308 is connected to and communicates with an external device via a network, and executes communication control processing on the network. For example, communication using TCP / IP is possible.

  The CPU 301 enables display on the display 310 by, for example, executing outline font rasterization processing on a display information area in the RAM 303. In addition, the CPU 301 enables a user instruction with a mouse cursor (not shown) on the display 310.

  Various programs to be described later for realizing the present invention are recorded in the external memory 311 and are executed by the CPU 301 by being loaded into the RAM 303 as necessary. Furthermore, definition files and various information tables used when executing the program are also stored in the external memory 311, and detailed descriptions thereof will be described later.

  Note that the emergency call destination A 104 and the emergency call destination B 105 are connected to the communication server 101 via the public line network, and therefore the emergency call destination A 104 and the emergency call destination B 105 are provided with a telephone line network. Shall.

  In the case of a mechanism using a data communication service such as an optical fiber, the emergency call destination A 104 and the emergency call destination B 105 have servers, and the servers have the hardware configuration shown in FIG.

  Next, a functional block diagram of the communication server 101 as the information processing apparatus of the present invention and the mobile terminal A 102 or the mobile terminal B 103 will be described with reference to FIG. In FIG. 4, basic functions will be described, and detailed control processed by each functional unit will be described in a flowchart described later.

  First, the communication server 101 is an information processing apparatus that controls communication with a mobile terminal, an emergency call destination, and a home phone. The communication server 101 includes functional units such as a reception unit 401, an emergency call destination information acquisition unit 402, and a communication control unit 403. The mobile terminal is, for example, a mobile phone, and is a terminal that sends and receives calls. This mobile terminal includes a transmission unit 404 for making an emergency call. Hereinafter, each functional unit will be described.

  The receiving unit 401 receives emergency call information including terminal identification information (for example, a telephone number) for identifying the first portable terminal, which is transmitted in accordance with a user operation on the first portable terminal (for example, the portable terminal B 103). To do.

  The emergency call destination information acquisition unit 402 is determined according to the position of the second mobile terminal (for example, the mobile terminal A 102) in communication with the first mobile terminal according to the terminal identification information included in the emergency call information. 1st emergency call destination information (for example, telephone number of an emergency call destination) is acquired.

  The communication control unit 403 communicates with the emergency call destination according to the emergency call destination information, and establishes communication with the first portable terminal and the emergency call destination. Further, communication between the first portable terminal and the second portable terminal is interrupted. Furthermore, communication is established with the first portable terminal, the second portable terminal, and the emergency call destination.

  The transmitting unit 404 transmits emergency call information including terminal identification information for identifying the first portable terminal to the communication server 101 in accordance with a user operation.

  Next, this embodiment will be described in detail with reference to the flowcharts of FIGS.

  First, with reference to FIG. 5, a flowchart of call processing at the time of outgoing from a mobile terminal will be described.

  FIG. 5 is a flowchart of a call process at the time of outgoing from the mobile terminal.

  In addition, although FIG. 5 demonstrates with the structure transmitted from portable terminal B103, the structure transmitted from portable terminal A102 may be sufficient.

  First, in step S501, the control unit 210 of the mobile terminal B 103 makes a call including the destination telephone number in order to make a call with the telephone number destination in accordance with the input of the telephone number from the user and the pressing of the outgoing call button. To the base station.

  In step S502, the CPU 301 of the communication server 101 acquires a destination telephone number from the base station. At this time, the ID of the base station is also acquired. It goes without saying that the telephone number of the caller mobile terminal B 103 can also be acquired.

  In step S503, the CPU 301 of the communication server 101 determines whether the acquired call destination telephone number is the emergency call destination telephone number. If the destination telephone number is the emergency call destination telephone number, the process proceeds to step S504. If the destination telephone number is not the emergency call destination telephone number, the process proceeds to step S509. Note that the emergency call destination telephone number is stored in advance in the external memory 311 of the communication server 101. For example, an emergency call destination file is stored in the external memory 311 and a telephone number such as 110 or 119 is described in the absence of the emergency call destination file. It is assumed that not only 110 and 119 but also telephone numbers of emergency call destinations in each area are described.

  In step S504, the CPU 301 of the communication server 101 acquires a base station ID. In step S505, the CPU 301 of the communication server 101 refers to the emergency call destination table of FIG. 10 from the base station I, acquires the telephone number of the emergency call destination corresponding to the base station ID, and makes a call to the emergency call destination. To do. That is, it is processing for acquiring second emergency call destination information determined according to the position of the mobile terminal B 103 and establishing communication with the emergency call destination.

  In step S506, the emergency call destination B 105 receives an incoming call, connects the portable terminal B 103 and the emergency call destination B 105, and sets the call state in step S507.

  In step S508, the CPU 301 of the communication server 101 records call information when the mobile terminal B 103 and the emergency call destination B 105 are in a call state. The call information is recorded by storing a call record (communication record) in the call record table of FIG. The management ID is arbitrarily issued and stored by the system, and is unique identification information. The calling-side telephone number stores the telephone number of the portable terminal B 103, the calling-side base station ID stores the base station ID that can be acquired in step S502, and the called-side telephone number indicates the telephone number of the emergency call destination B 105. The received base station ID is not stored in step S508.

  In step S509, since it is determined that the caller is not an emergency call destination, a call is made to the call destination telephone number, and when a call is received at the call destination, the portable terminal B 103 is connected to the call destination telephone, and a call state is established. In the present embodiment, the destination is described as the mobile terminal A 102. Note that when establishing communication with the mobile terminal A 102, the area where the mobile terminal A 102 is located is specified and the communication is performed via the base station in this area.

  In step S510, the CPU 301 of the communication server 101 records call information when the mobile terminal B 103 and the mobile terminal A 102 are in a call state. The call information is recorded in the call record table of FIG. The management ID is arbitrarily issued and stored by the system, and is unique identification information. The calling side telephone number stores the telephone number of the portable terminal B 103, the calling side base station ID stores the base station ID that can be acquired in step S502, and the called side telephone number stores the telephone number of the portable terminal A 102. The incoming call base station ID stores the ID of the base station through which communication (call) is established with the mobile terminal A 102.

  When the base station is changed due to movement of the mobile terminal A 102 or the mobile terminal B 103, when the CPU 301 of the communication server 101 detects that the base station has been changed, Change the station ID.

  Next, a flowchart of emergency call processing when an emergency call is made from a mobile terminal will be described with reference to FIG.

  FIG. 6 is a flowchart of the emergency call process when an emergency call is made from the mobile terminal. 6 is a flowchart when the mobile terminal B 103 and the mobile terminal A 102 are in a communication (call) state.

  In step S601, the control unit 210 of the mobile terminal B 103 determines whether the emergency call button of the operation unit 207 has been pressed. If it is determined that the emergency call button has been pressed, the process proceeds to step S602. If the emergency call button has not been pressed, the mobile terminal waits for the emergency call button and waits for the user to operate. The execution of various functions of B 103 and communication (call) are continued.

  In step S602, the control unit 210 of the mobile terminal B 103 displays the screen 801 in FIG. 8 on the main display unit 208 and the sub display unit 209, and transmits emergency call information via the base station. Note that this emergency call information includes a flag indicating an emergency call and the phone number of the mobile terminal where the emergency call button is pressed (here, the phone number of the mobile terminal B 103), The emergency call information is transmitted as digital data to the communication server 101 via the base station by wireless communication such as CDMA.

  In step S603, the CPU 301 of the communication server 101 receives emergency call information. That is, it is a process of receiving emergency call information including terminal identification information for identifying the mobile terminal B 103, which is transmitted in accordance with a user operation on the mobile terminal B 103 (corresponding to the first mobile terminal).

  In step S604, the telephone number included in the emergency call information is acquired. In step S604-2, the CPU 301 of the communication server 101 determines whether there is a record that matches the acquired telephone number with the key in the call record table of FIG. If it is determined that it is in the call record table, it means that the call is in progress, so the process moves to step S605. If it is determined that it is not in the call record table, it means that the call is not in progress, so that the process moves to step S504. (Communication determination process).

  In step S605, the CPU 301 of the communication server 101 acquires the destination telephone number (here, the telephone number of the mobile terminal A 102) of the matched record in the call record table of FIG.

  In step S606, the CPU 301 of the communication server 101 acquires the receiving base station ID of the matched record in the call record table of FIG.

  In step S607, as will be described later, in order to enable communication (call) between the mobile terminal B 103 and the emergency call destination A 104, the mobile terminal A 102 of the receiving side telephone number and the mobile terminal B 103 of the outgoing side telephone number are connected. Disconnect the call. At this time, since the mobile terminal A 102 and the mobile terminal B 103 are in an established state with the communication server 101, the communication can be rephrased as an interrupted state.

  Next, the flowchart of the call control process between the emergency call destination and the portable terminal will be described with reference to FIG.

  FIG. 7 is a flowchart of a call control process between the emergency call destination and the mobile terminal. Note that the flowchart of FIG. 7 is a flowchart following the flowchart of FIG.

  In step S701, the CPU 301 of the communication server 101 prevents the mobile terminal A 102 having the disconnected incoming telephone number from receiving an incoming call from other than the emergency call destination A 104 and the mobile terminal B 103. Block incoming calls (communication block). The incoming call block stores the incoming telephone number of the mobile terminal A 102 in an incoming call block list (not shown).

  In step S <b> 702, the CPU 301 of the communication server 101 transmits a message to the mobile terminal A 102 indicating that the outgoing call processing to the emergency call destination is being performed. In step S <b> 703, the control unit 210 of the mobile terminal A 102 displays the received message on the main display unit 208 and the sub display unit 209, and performs audio output by the receiver 206.

  In step S704, the CPU 301 of the communication server 101 blocks incoming calls from other devices so that incoming calls from other than the emergency call destination A 104 and the portable terminal A 102 are not accepted (communication block). The incoming call block stores the caller telephone number of the portable terminal B 103 in an incoming call block list (not shown).

  In step S <b> 705, a message is transmitted to the portable terminal B 103 that the outgoing call processing to the emergency call destination is being performed. In step S <b> 706, the control unit 210 of the mobile terminal B 103 displays the received message on the main display unit 208 and the sub display unit 209, and performs audio output by the receiver 206.

  In step S707, the CPU 301 of the communication server 101 identifies the record that matches the base station ID acquired in step S606 from the emergency call destination table of FIG. 10, and acquires the telephone number of the emergency call destination. That is, according to the terminal identification information included in the emergency call information, the telephone number of the emergency call destination determined according to the position of the mobile terminal A 102 in communication with the mobile terminal B 103 (corresponding to the first emergency call destination information) This is emergency call destination information acquisition processing. Then, a call is made to the emergency call destination A 104 according to the acquired telephone number.

  In step S708, the emergency call destination A 104 receives the incoming call.

  In step S <b> 709, the CPU 301 of the communication server 101 releases the incoming call block of the mobile terminal A 102. Specifically, the callee telephone number of mobile terminal A 102 is deleted from the call reception block list. The incoming call block may be released at the timing when the notification server 101 determines that the processing related to the emergency call has been completed.

  In step S710, the CPU 301 of the communication server 101 transmits a cancel request to the portable terminal A 102 in order to stop the message indicating that the outgoing call processing to the emergency call destination, which has been sent to the portable terminal A 102, is performed. Cancel the message.

  In step S711, the CPU 301 of the communication server 101 makes a call to the mobile terminal A 102 in accordance with the receiving side telephone number. In step S712, the mobile terminal A 102 receives the incoming call, connects to the emergency call destination A 104, and enters a call state.

  In step S713, the CPU 301 of the communication server 101 makes a call to the mobile terminal B 103 according to the caller telephone number. That is, it is a communication control process for establishing communication between the portable terminal B 103 and the emergency call destination by communicating with the emergency call destination and the mobile terminal B 103 according to the telephone number of the emergency call destination (emergency call destination information).

  In step S714, the portable terminal B 103 accepts the incoming call, connects to the emergency call destination A 104, and enters a call state. Thereby, the portable terminal A 102, the portable terminal B 103, and the emergency call destination A 104 are connected, and a call state for a three-party call is established.

  Note that even when the mobile terminal A 102 cannot accept an incoming call, the mobile terminal A 103 makes a call to the mobile terminal B 103 and connects the emergency call destination A 104 and the mobile terminal B 103. That is, the portable terminal B 103 and the emergency call destination A 104 in the area of the portable terminal A 102 are connected so as to be able to talk (communicate), and an emergency response can be made immediately.

  In step S715, the CPU 301 of the communication server 101 sets the emergency call state to ON in the call record table of FIG. 9, and stores that the emergency call is being handled.

  In the present embodiment, the emergency call destination is specified according to the base station ID, but the location information of the mobile terminal A 102 may be acquired to specify the emergency call destination. Specifically, the position information obtained according to the information of the GPS receiving unit 202 of the mobile terminal A 102 is acquired from the mobile terminal A 102 when transmitting the incoming block message in step S702. Further, for each emergency call destination in the emergency call destination table of FIG. 10, location information (area information) is associated and stored in advance, and the location information of the mobile terminal A 102 is included in the location information of the emergency call destination table. It is also possible to identify the record and identify the emergency call destination.

  As described above, in the present embodiment, emergency call information is transmitted from the mobile terminal B 103 of the transmission destination in FIG. 5, but emergency call information may be transmitted from the mobile terminal A 102 of the reception destination.

  Further, emergency call information may be transmitted from any portable terminal with the call destination in FIG. 5 as the portable terminal A 102 and the destination as the portable terminal B 103. That is, any configuration may be used as long as the mobile terminal that has transmitted the emergency call information can make a call with the emergency contact address specified from the mobile terminal of the call destination (communication destination).

  Furthermore, although the present embodiment has been described with a mechanism using a public line network, the present invention is not limited to a public line, and may be realized by a mechanism such as a video phone. In this case, an infrastructure such as a data communication service using an optical fiber is used instead of a public line. In addition, an IP phone is included in the technical scope of the present invention.

  Next, a screen example of the mobile terminal in FIG. 8 will be described. FIG. 8 is a diagram illustrating an example of a screen during emergency call transmission.

  801 in FIG. 8 is a screen displayed on the main display unit 208 of the mobile terminal, and is a screen during emergency call transmission. Although the screen is stored in the ROM of the mobile terminal, the message may be configured to display a message transmitted from the communication server 101.

  Next, the call record table in FIG. 9 will be described. FIG. 9 is a diagram illustrating an example of a call record table.

  In the call record table, the management ID, the caller telephone number, the caller base station ID, the callee telephone number, the callee base station ID, and the emergency call state are stored in the external memory 311 in association with each other. Recorded every time communication is established (call state).

  The emergency call status is an item that is recorded as ON when an emergency call is sent. Although not shown, the telephone number of the emergency call destination can be recorded.

  Next, the emergency call destination table of FIG. 10 will be described. FIG. 10 is a diagram illustrating an example of the emergency call destination table.

  The emergency call destination table is a table in which the base station ID and the emergency call destination are stored in the external memory 311 in association with each other, and the emergency call destination can be determined according to the position of the so-called mobile terminal.

  Note that, as described above, not only the base station ID but also the longitude / latitude position information may be associated with each other, and the emergency call destination may be determined other than the base station ID.

  As described above, according to the present embodiment, the second portable terminal (for example, portable terminal A 102) communicating with the first portable terminal (for example, portable terminal B 103) that has made an emergency call. By communicating with the corresponding emergency call destination (emergency call destination A 104) and the first mobile terminal, a quick response can be performed in an emergency.

  More specifically, even if the victim is unable to report, it is possible to report to the nearest emergency call destination of the victim by reporting from the other party. In addition, by calling simultaneously with the victim's terminal, the emergency call destination can immediately grasp the victim's situation. This makes it possible to quickly respond to the victim.

  Furthermore, since the call between the victim and the other party can be continued by making simultaneous calls, the psychological stress that the victim cannot grasp the situation of the other party and the response from the emergency call destination by disconnecting the call. As a result, it is possible to receive notifications while confirming the victim's situation.

  It should be noted that the configuration and contents of the various data described above are not limited to this, and it goes without saying that the various data and configurations are configured according to the application and purpose.

  Although one embodiment has been described above, the present invention can take an embodiment as, for example, a system, apparatus, method, program, or recording medium, and specifically includes a plurality of devices. The present invention may be applied to a system including a single device.

  The program in the present invention is a program that can execute the processing method of the flowcharts shown in FIGS. 5 to 7, and the storage medium of the present invention is a program that can execute the processing method in FIGS. It is remembered. The program in the present invention may be a program for each processing method of each apparatus in FIGS.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by executing the reading.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk, solid state drive, or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention.

  In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

101 communication server 102 mobile terminal A
103 Mobile terminal B
104 Emergency call destination A
105 Emergency call destination B
401 Reception unit 402 Emergency call destination information acquisition unit 403 Communication control unit 404 Transmission unit

Claims (12)

An information processing apparatus for controlling communication between a first portable terminal and a second portable terminal,
Receiving means for receiving emergency call information including terminal identification information for identifying the first portable terminal, which is transmitted according to a user operation in the first portable terminal;
Emergency call destination information for obtaining first emergency call destination information determined according to a position of the second mobile terminal in communication with the first mobile terminal according to the terminal identification information included in the emergency call information Acquisition means;
An information processing apparatus comprising: a communication control unit configured to communicate with an emergency call destination according to the emergency call destination information, and establish communication with the first portable terminal and the emergency call destination. A communication determination unit for determining whether or not the first portable terminal corresponding to the terminal identification information included in the emergency call information is in communication when receiving the emergency call information by the receiving unit;
The emergency call destination information acquisition unit obtains first emergency call destination information determined according to the position of the second portable terminal in communication when the communication determination unit determines that communication is in progress. When the communication determining means determines that the communication is not being performed, the second emergency call destination information determined according to the position of the first mobile terminal is acquired,
The communication control means establishes communication with the first portable terminal and the emergency call destination according to the first emergency call destination information or the second emergency call destination information. Information processing device.   The communication control unit interrupts communication between the first portable terminal and the second portable terminal when the communication determining unit determines that communication is being performed. The information processing apparatus described. When communication between the first portable terminal and the second portable terminal is interrupted, a transmission means is further provided for transmitting a message indicating that an emergency call has been transmitted so as to output from the second portable terminal. The information processing apparatus according to claim 3. When the communication between the first portable terminal and the second portable terminal is interrupted, the first portable terminal or the second portable terminal can communicate with the emergency call destination from another device. The information processing apparatus according to claim 3, further comprising communication block means for blocking communication. The communication control means includes
The information processing apparatus according to claim 1, wherein communication is established between the first portable terminal, the second portable terminal, and the emergency call destination. As communication records between the first portable terminal and the second portable terminal, terminal identification information of the first portable terminal, terminal identification information of the second portable terminal, and position information of the first portable terminal And storage means for storing the location information of the second portable terminal in association with each other,
The emergency call destination information acquisition unit is configured to determine the location information of the second portable terminal according to the terminal identification information included in the emergency call information and the terminal identification information of the first portable terminal stored in the storage unit. The information processing apparatus according to any one of claims 1 to 6, wherein the first emergency call destination information is acquired by identifying the information.   The terminal identification information is a telephone number of a portable terminal, the location information is a base station ID for communication with the portable terminal, and the emergency call destination information is a telephone number of an emergency call destination. 8. The information processing apparatus according to 7.   9. The information processing apparatus according to claim 1, wherein establishment of communication by the communication control unit is set to a call state on a telephone line. A communication control system including an information processing device that controls communication between a first portable terminal and a second portable terminal,
The first portable terminal is
In accordance with the operation of the user, comprising a transmission means for transmitting emergency call information including terminal identification information for identifying the first mobile terminal,
The information processing apparatus includes:
Receiving means for receiving emergency call information including terminal identification information for identifying the first portable terminal;
Emergency call destination information for obtaining first emergency call destination information determined according to a position of the second mobile terminal in communication with the first mobile terminal according to the terminal identification information included in the emergency call information Acquisition means;
A communication control system comprising communication control means for communicating with an emergency call destination according to the emergency call destination information, and establishing communication with the first portable terminal and the emergency call destination. An information processing apparatus control method for controlling communication between a first portable terminal and a second portable terminal,
The information processing apparatus is
A step of receiving emergency call information including terminal identification information for identifying the first portable terminal, which is transmitted according to a user operation in the first portable terminal;
Emergency call destination information for obtaining first emergency call destination information determined according to a position of the second mobile terminal in communication with the first mobile terminal according to the terminal identification information included in the emergency call information An acquisition step;
A control method for performing communication with the emergency call destination according to the emergency call destination information, and executing a communication control step for establishing communication with the first portable terminal and the emergency call destination. A program that can be executed by an information processing device that controls communication between a first portable terminal and a second portable terminal,
The information processing apparatus;
Receiving means for receiving emergency call information including terminal identification information for identifying the first portable terminal, which is transmitted according to a user operation in the first portable terminal;
Emergency call destination information for obtaining first emergency call destination information determined according to a position of the second mobile terminal in communication with the first mobile terminal according to the terminal identification information included in the emergency call information Acquisition means;
A program that communicates with an emergency call destination in accordance with the emergency call destination information and functions as a communication control unit that establishes communication with the first portable terminal and the emergency call destination.

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