JP2012141755A - Delivery management system, control method thereof and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a delivery management system, a control method thereof and a program, which are capable of stopping shipment after unloading in the delivery system.SOLUTION: A delivery management system determines whether or not commodities that should be stopped from being shipped are included in the shipped commodities, and if the commodities that should be stopped from being shipped are included, transmits instruction for stopping the shipment to a delivery vehicle loaded with the commodities. According to the shipment stopping instruction, the delivery management system also specifies a delivery vehicle in the process of shipping, which is loaded with substitutes for commodities that should be stopped from being shipped, changes the destination of the delivery vehicle to the customer whose shipment is stopped, resets the destination of each delivery vehicle and changes navigation by a car navigation.

Description

  The present invention relates to a delivery management system capable of stopping shipment after delivery in a delivery management system, a control method thereof, and a program.

  Conventionally, in order to efficiently deliver freight, there is a system for determining a delivery order and a delivery route of a delivery vehicle for delivery. In order to deliver the cargo (goods) ordered from the customer on the delivery date designated by the customer, it is necessary to perform not only the production plan but also the delivery plan accurately. In particular, it is required to meet the delivery date of all customers with limited delivery vehicles.

  From such a background, when an order is received from a customer, a delivery plan is made based on a delivery date, a delivery vehicle, an order from another customer, etc. in an application for creating a delivery plan. The driver delivers the ordered product to the customer according to the delivery plan.

  For example, as a system for making such a delivery plan, the following Patent Document 1 discloses a system for efficiently delivering a plurality of packages sequentially. In particular, even for drivers who do not know much about the geography of the delivery route and the surrounding situation of the delivery destination, in order to efficiently deliver, the entrance to the building, the entrance, the entrance (back door), etc. They provide detailed delivery information to drivers, such as the presence of dogs, the presence of dogs, and direct delivery as luggage delivery methods or leaving them at specific locations.

  Further, Patent Document 2 below discloses a system that can determine an efficient delivery route based on a large number of cargo delivery destination information, and deliver it according to it while displaying it on an in-vehicle display in the order of delivery. . In particular, in order to create delivery order list data and delivery route data from cargo delivery destination information transferred from the terminal based on road map data, house map data, and one-way data, the terminal has house map data. In addition, a residential map near the delivery destination can be displayed.

JP 2006-168914 A JP 2002-005673 A

  However, at present, it is not possible to stop shipping a product that has a quality problem after the shipment. If the goods are delivered, the goods loaded in the delivery car will be shipped. Therefore, there has been a problem that when a defective product occurs after the shipment once, the defective product reaches the customer.

  In addition, if a quality defect occurs, it is possible to contact the driver who is delivering the product with the quality defect by means of telephone etc. and request the shipment stop, but after that the product has been suspended In order to allocate the same product from the stock and reship it, the user has to perform the reshipment process manually, which is very troublesome.

  The present invention has been made to solve the above problems, and an object of the present invention is to provide a mechanism that can flexibly and efficiently handle work after shipment stoppage when a quality problem occurs in a delivered product. The purpose is to do.

  In order to achieve the above object, a delivery management system according to claim 1 is a delivery management system in which a delivery support device for managing delivery and a delivery support device provided in a delivery vehicle are communicably connected. The shipment support apparatus determines whether or not there is a product to be shipped stopped by a shipment stop determination unit that determines whether or not there is a product to be shipped and the shipment stop determination unit. A delivery vehicle specifying means for specifying a delivery vehicle for delivering the product, a shipment stop instruction transmitting means for instructing a delivery stop to the delivery vehicle specified by the delivery vehicle specifying means, and for stopping the shipment. In response, the alternative product delivery vehicle specifying means for specifying the delivery vehicle that delivers the alternative product indicating the product that is a substitute for the product, and the alternative product delivery vehicle specifying means Characterized in that it comprises a delivery destination changing means for changing the destination of the goods stacked in feeding vehicle destination of delivery vehicles that are shipped stop instruction.

  As described above, according to the present invention, shipping can be stopped when a quality problem occurs, and the delivery route is changed in accordance with the shipping stop, and a replacement for the shipping stopped product is delivered. There is an effect that can be delivered to customers from among the products inside.

It is a mimetic diagram showing an example of delivery management system 100 in an embodiment of the present invention. It is a schematic diagram which shows an example of the hardware constitutions inside the shipment assistance apparatus 101, the delivery assistance apparatus 102, and the car navigation apparatus 103 which are shown in FIG. It is a schematic diagram which shows an example of the module structure of the shipment assistance apparatus 101, the delivery assistance apparatus 102, and the car navigation apparatus 103 which are shown in FIG. It is a flowchart which shows an example of this series of processing procedures. It is a flowchart which shows an example of the detailed process sequence of a shipping process. It is a flowchart which shows an example of the detailed process sequence of a delivery start process. It is a flowchart which shows an example of the detailed process sequence of the destination arrival process. It is a flowchart which shows an example of the detailed process sequence of a delivery completion process. It is a flowchart which shows an example of the detailed process sequence of a shipment stop process. It is a flowchart which shows an example of the detailed process sequence of a reshipment preparation process. 5 is a schematic diagram showing an example of a delivery list screen 1100. FIG. 5 is a schematic diagram illustrating an example of a delivery destination detail screen 1200. FIG. It is a schematic diagram which shows an example of the delivery content screen 1300. FIG. It is a schematic diagram which shows an example of various table structures. It is a schematic diagram which shows an example of various table structures. It is the schematic diagram which showed the concept in a present Example.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram illustrating an example of a configuration of a delivery management system 100 according to an embodiment of the present invention. The delivery management system 100 includes a shipment support apparatus 101, a delivery support apparatus 102, and a car navigation apparatus 103. The shipment support apparatus 101 and the delivery support apparatus 102 are connected via a WAN (Wide Area Network) 104 so that they can communicate with each other. Has been. Further, the delivery support apparatus 102 and the car navigation apparatus 103 are communicably connected via a LAN (Local Area Network).

  The configuration of various terminals or servers connected to the network in FIG. 1 is an example, and it goes without saying that there are various configuration examples depending on the application and purpose. In the present embodiment, the shipment support apparatus 101 and the delivery support apparatus 102 are configured to be communicably connected via the WAN 104, but the present invention is not limited to this.

  The shipment support apparatus 101 is an apparatus for managing the shipment of goods. A shipping instruction is given by the shipping support apparatus 101. Further, in this embodiment, a shipment stop instruction and re-shipment after the shipment stop is performed.

  The delivery support apparatus 102 is an apparatus provided for each delivery vehicle. Receives instructions from the shipping support apparatus and executes various instructions. Also, the car navigation device 103 is notified and various navigation instructions are given.

  The car navigation device 103 is a device provided in the delivery vehicle. The car navigation device 103 presents the delivery route of the delivery vehicle.

  Next, an example of the hardware configuration of the shipping support apparatus 101, the delivery support apparatus 102, and the car navigation apparatus 103 will be described with reference to FIG.

The CPU 201 comprehensively controls each device and controller connected to the system bus 204. The ROM 202 or the external memory 211 has a BIOS (Basic Input / BIOS) that is a control program for the CPU 201.
An output system, an operating system program (hereinafter referred to as an OS), and various programs described later that are necessary for realizing the functions executed by each server or each device are stored.

  The RAM 203 functions as a main memory, work area, and the like for the CPU 201. The CPU 201 implements various operations by loading a program necessary for execution of processing into the RAM 203 and executing the program.

  An input controller (input C) 205 controls input from a pointing device such as a keyboard 209 or a mouse (not shown). Note that an apparatus including a touch panel includes an input C205 on a CRT display (CRT) 210, which will be described later, and various operations can be performed by touching the CRT 210. A video controller (VC) 206 controls display on a display device such as a CRT display (CRT) 210. The display device may be a liquid crystal display as well as a CRT.

  The memory controller (MC) 207 is connected via an adapter to a hard disk (HD), a flexible disk, or a PCMCIA card slot that stores a boot program, browser software, various applications, font data, user files, editing files, various data, and the like. Controls access to an external memory 211 such as a connected CF memory.

  A communication I / F controller (communication I / FC) 208 is connected to and communicates with an external device via a network, and executes communication control processing in the network. For example, Internet communication using TCP / IP is possible. Note that the CPU 201 enables display on the CRT 210 by executing outline font rasterization processing on a display information area in the RAM 203, for example. In addition, the CPU 201 enables a user instruction with a mouse cursor (not shown) on the CRT 210.

  Various programs executed in the shipment support apparatus 101, the delivery support apparatus 102, and the car navigation apparatus 103 for realizing the present invention are recorded in the external memory 211, and are loaded into the RAM 203 as needed to be loaded by the CPU 201. Is to be executed. Furthermore, definition files and various information tables on the shipping support device 101, the delivery support device 102, and the car navigation device 103 used by the program according to the present invention are stored in the external memory 211, and detailed description thereof will be described later. To do.

  Next, a functional configuration diagram showing module configurations of the shipping support apparatus 101, the delivery support apparatus 102, and the car navigation apparatus 103 will be described with reference to FIG. Note that the module configurations of the various terminals or servers in FIG. 3 are merely examples, and it goes without saying that there are various configuration examples depending on applications and purposes.

  The shipping support apparatus 101 includes a shipping control unit 301, a shipping support control unit 302, a delivery communication unit 303, and a table storage unit 304. The table storage unit 304 includes a delivery master table 1400, a shipping list table 1410, a transfer plan table 1500, a transfer condition master table 1510, a shipping stop list table 1530, a reshipment list table 1540, and a second cargo candidate table 1570.

  In this embodiment, the table storage unit 304 in FIG. 3 and the table storage unit 315 described later are configured in, for example, the external memory 211 illustrated in FIG. 2 (once configured in the RAM 203 and then in the external memory 211). Including when configured).

  First, the delivery master table 1400 (see FIG. 14) stored in the table storage unit 304 of FIG. 3 will be described. The delivery master table 1400 includes a delivery source 1401, a delivery destination 1402, a distance 1403, a charged cost 1404, and a required time 1405. A delivery source 1401 and a delivery destination 1402 are bases that can be the source and destination of a delivery vehicle such as a warehouse or a customer. The distance 1403 is an appropriate distance when moving between two locations. The toll cost 1404 is a use fee when using a toll road is appropriate when moving between two locations. The required time 1405 is an appropriate required time when moving between two locations.

  Next, the shipping list table 1410 (see FIG. 14) stored in the table storage unit 304 of FIG. 3 will be described. The shipment list table 1410 includes a delivery 1411, a delivery 1412, a delivery instruction 1413, a delivery instruction 1414, a delivery state 1415, a product 1416, a quantity 1417, a delivery No 1418, a delivery source 1419, a delivery destination 1420, a transfer destination 1421, a return destination 1422, designation. From date and time (1) 1423, specified date and time (2) 1424, scheduled date and time 1425, delivery order 1426, transfer delivery order 1427, dispatch no. 1428, takeout constraint 1429, stop constraint 1430, transfer constraint 1431, transfer evaluation 1432, and packing form 1433 Composed. The shipping list table 1410 is stored as a duplicate in the table storage unit 315 of the delivery support apparatus 102. The shipping list table 1410 is managed in units of cargo to be shipped.

  The issue 1411 is a binary value of “not yet” and “completed” indicating whether or not the item has been issued from the warehouse. The delivery 1412 is a binary value “not yet” or “completed” indicating whether or not the product has been delivered to the customer. The shipping instruction 1413 is normally a blank “Δ” and is a binary value of “stop” meaning that the shipment is stopped. The delivery instruction 1414 is normally a blank “Δ”, and is a ternary value “stop” indicating delivery stop and “transfer” indicating transfer. The delivery status 1415 is the following three values that mean the delivery status of the cargo to the customer. “Not yet” indicates that the cargo has not yet started to be delivered to the customer. “Medium” indicates that the cargo departs from the previous location toward the customer. “Done” indicates that the cargo has arrived near the customer. The product 1416 is a code for specifying the product included in the cargo. The quantity 1417 is the quantity of merchandise included in the cargo. Delivery No. 1418 is a code at the time of delivery specifying the cargo. The delivery source 1419 is a warehouse where the cargo is delivered. In the present embodiment, one type of delivery source is used in the shipment list for one vehicle, but additional loading may be considered. The delivery destination 1420 is a code that identifies a customer who delivers the cargo. The transfer destination 1421 is a delivery destination when the delivery destination customer of the cargo is changed according to the present invention. Usually blank and has a value only when the delivery destination is changed. Return destination 1422 is a return destination to which the delivery vehicle heads after delivery of one vehicle is completed. It becomes one type of return destination in the shipment list for one vehicle. Designated date and time (1) 1423 is the start time of a receivable time zone for a customer with a delivery time zone designation. Designated date and time (2) 1424 is the end time of the receivable time zone for a customer with a delivery time zone designation. In the shipment list for one vehicle, one kind of designated date and time (1) and (2) per customer. In the case where only the delivery date of the customer is specified, the specified date (1) 1423 is omitted and only the specified date (2) 1424 is specified. The scheduled date and time 1425 is the scheduled delivery time when the cargo is delivered according to the delivery order. The delivery order 1426 is the order of delivery to the customer in the shipment list for one vehicle. Cargo delivered to the same customer has the same delivery order. The transfer delivery order 1427 means the delivery order to the transfer destination at the time of transfer, and is the new delivery order of the transfer plan. Vehicle allocation No. 1428 is a code for specifying a delivery vehicle carrying the cargo. The take-out restriction 1429 is a binary value of “delivery order”, which means that it can be taken out only in the order of delivery, and “arbitrary” where any cargo can be taken out freely. In the shipment list for one vehicle, there is one type of takeout restriction. The stop constraint 1430 is a binary value of “possible” and “impossible” which means whether the cargo is a cargo that can be shipped. The transfer restriction 1431 is a binary value of “possible” and “impossible” which means whether or not the cargo can be transferred according to the present invention. The transfer evaluation 1432 means a state of evaluation at the time of transfer of the cargo, and a blank “△” that is not a transfer target, “medium” that is a transfer target but is still being evaluated, and a transfer target The three values are “Done” for which the transfer evaluation has been completed. The package form 1433 is a code that identifies the appearance of the cargo by packing.

  Next, the transfer plan table 1500 (see FIG. 15) stored in the table storage unit 304 of FIG. 3 will be described. The transfer plan table 1500 is composed of a first shipping number 1501, a second shipping number 1502, a transfer distance 1503, a transfer cost 1504, an old delivery order 1505, and a new delivery order 1506.

  Ship A No. 1501 is a ship No. 1418 in the shipment list of A freight stored in the shipment list table 1410 that is stopped for delivery and rescued by transfer. The second shipment No 1502 is a second shipment shipment list 1418 stored in the shipment list table 1410 for relieving the former cargo by transfer. The transfer distance 1503 is a change amount of the total movement distance of the vehicle that changes by performing the transfer. The transfer cost 1504 is a change amount of the total paid cost of the vehicle that is changed by performing the transfer. The old delivery order 1505 is the delivery order of the second cargo before transfer. The new delivery order 1506 is the delivery order of the second cargo as a result of the transfer.

  Next, the transfer condition master table 1510 (see FIG. 15) stored in the table storage unit 304 in FIG. 3 will be described. The transfer condition master table 1510 includes a cost ratio 1511. The cost ratio 1511 specifies up to what percentage of the re-shipment cost at the time of shipment stop to allow the transfer cost. For example, when 100 is specified, the transfer plan is adopted if the transfer cost is equal to or less than the reshipment cost.

  Next, the shipping stop list table 1530 (see FIG. 15) stored in the table storage unit 304 of FIG. 3 will be described. The shipping stop list table 1530 is composed of a delivery number 1531. The delivery No. 1531 is a code at the time of delivery that identifies the cargo to be shipped.

  Next, the reshipment list table 1540 (see FIG. 15) stored in the table storage unit 304 of FIG. 3 will be described. The reshipment list table 1540 has the same structure as the shipment list table 1410 shown in FIG.

  Next, the second cargo candidate table 1570 (see FIG. 15) stored in the table storage unit 304 of FIG. 3 will be described. The second cargo candidate table 1570 is composed of first shipping No. 1571, second shipping No. 1572, delivery order 1573, total delivery distance 1574, total delivery cost 1575, total transfer distance 1576, and total transfer cost 1577. First issue No 1571 is first issue cargo No 1418. The second cargo delivery No 1572 is the second cargo candidate delivery No 1418 for the former cargo. The delivery order 1573 is the delivery order of the second cargo. When the take-out restriction on the shipment list is “arbitrary”, there is a set of delivery orders from the initial delivery order to just before the return on the delivery list. The total delivery distance 1574 is the total movement distance of the vehicle before the transfer is performed. The total delivery cost 1575 is the total movement cost of the vehicle before the transfer is performed. The total transfer distance 1576 is a total movement distance of the vehicle that changes by performing the transfer. The total transfer cost 1577 is a total movement cost of the vehicle that changes by performing the transfer.

  Returning to the description of FIG. The shipping control unit 301 is a module that performs shipping processing. When there is a shipping instruction, a shipping list table 1410 is created. It also performs functions related to shipping such as shipping stop and reshipment.

  The shipping support control unit 302 creates a transfer plan that solves the shipping stop after delivery and the delay of the customer-designated delivery date that accompanies the shipping stop at a low cost through the delivery communication unit 303.

  The delivery communication unit 303 communicates various data with the shipment communication unit 314 of the delivery support apparatus 102 in accordance with an instruction from the shipment support control unit 302.

  Next, the delivery support apparatus 102 includes a touch panel display unit 311, a delivery control unit 312, a navigation communication unit 313, a shipment communication unit 314, and a table storage unit 315. The table storage unit 315 includes a delivery list table 1440 and an address master table 1520.

  Next, the delivery list table 1440 (see FIG. 14) stored in the table storage unit 315 in FIG. 3 will be described. The delivery list table 1440 is created in units of customers (delivery destinations) based on information for one vehicle in the shipment list table 1410. For example, when there is information for delivering three cargos to one customer with three records in the shipping list table 1410, the delivery list table 1440 represents one record, and the number of loads is three. The delivery list table 1440 includes a delivery order 1441, a delivery source 1442, a delivery destination 1443, a distance 1444, a charged cost 1445, a required time 1446, a designated date and time (1) 1447, a designated date and time (2) 1448, a scheduled date and time 1449, and the number of shipments 1451. , Stop number 1452, delivery 1453, and dispatch number 1454.

  The delivery order 1441 is the delivery order of the shipment list table 1410. In the delivery vehicle, it means the order of delivery to the customer (delivery destination). Usually, it follows the order of delivery in the shipping list. When the delivery instruction is “transfer”, the transfer delivery order is set. With the transfer, the subsequent delivery order is shifted. The delivery source 1442 is a code for specifying the base immediately before starting to move to the customer (delivery destination). Normally, if the delivery list has a delivery destination and the delivery instruction is “transfer”, the destination is the transfer destination. The delivery destination 1443 is a code for identifying a customer who is a delivery destination of the cargo. The delivery destination of the record having the largest delivery order is the return destination 1422 of the shipment list table 1410. The distance 1444 is a distance obtained from the delivery master table 1400 in which the delivery source 1442 and the delivery destination 1443 match. The paid cost 1445 is a paid cost obtained from the delivery master table 1400 in which the delivery source 1442 and the delivery destination 1443 match. The required time 1446 is the required time obtained from the delivery master table 1400 in which the delivery source 1442 and the delivery destination 1443 match. Designated date and time (1) 1447 is the designated date and time of the customer (delivery destination). Designated date and time (2) 1448 is the designated date and time of the customer (delivery destination). The scheduled date and time 1449 is an expected delivery time when delivering to the customer (delivery destination) according to the delivery order. The number of loads 1451 is the number of cargoes to be delivered to the customer. The number of records (number of cargoes) for each customer is set from the cargo information for one vehicle in the shipping list table 1410. The number of stops 1452 is the number of cargoes that have been delivered out of the cargoes delivered to the customer. The number of records (the number of cargoes) whose delivery is stopped for each customer is set from the cargo information for one vehicle in the shipping list table 1410. The delivery 1453 is set by the following method based on the delivery instruction 1414 and the delivery state 1415 from the information for one vehicle in the delivery list table 1440. When the delivery instruction 1414 in the shipping list table 1410 is blank “Δ”, the delivery status 1415 of the shipping list table 1410 is set in the delivery 1453. When the delivery instruction 1414 in the shipment list table 1410 is “stop” or “transfer”, the delivery instruction 1414 in the shipment list table 1410 is set in the delivery 1453. Vehicle allocation No. 1454 sets the vehicle allocation No. 1428 of the shipping list table 1410.

  Next, the address master table 1520 (see FIG. 15) stored in the table storage unit 315 in FIG. 3 will be described. The address master table 1520 includes a base 1521 and an address 1522. The bases are bases such as a delivery source 1419, a delivery destination 1420, a transfer destination 1421, and a return destination 1422 in the shipment list table 1410. The address is the address of the base.

  Returning to the description of FIG. The touch panel display unit 311 displays a list of delivery destinations and inputs a progress of delivery. The delivery control unit 312 controls display of a delivery list associated with shipment, shipment stop after delivery, and progress of delivery while communicating with the car navigation device 103 and the shipment support device 101.

  The navigation communication unit 313 executes transmission / reception of various data with the external communication unit 323 of the car navigation device 103. The shipping communication unit 314 also transmits / receives various data to / from the delivery communication unit 303 of the shipping support apparatus 101.

  Next, the car navigation device 103 includes a display unit 321, a navigation unit 322, and an external communication unit 323. The display unit 321 displays a map and a route to the destination, and displays the current position and direction. The navigation unit 322 performs route calculation and control of the display unit 321 in accordance with an instruction from the delivery support apparatus 102. The external communication unit 323 communicates with the navigation communication unit 313 of the delivery support apparatus 102 and transmits / receives various information.

  The above is an example of the module configuration in this embodiment. The configuration of the various modules and the configuration of the table described above are merely examples, and are not limited thereto.

  Next, a series of processing procedures in the present embodiment will be described. FIG. 4 is a flowchart illustrating an example of a series of processing procedures in the present embodiment.

  First, a series of flows of the delivery management system 100 in the present embodiment will be described. In the delivery management system 100, a shipment list is first created. The shipment list is a list indicating how many products are delivered to whom, and is stored in a format such as a shipment list table 1410. Based on this shipment list, a delivery instruction is issued for each delivery vehicle. When this delivery instruction is received, the user loads the product into the delivery vehicle according to the delivery instruction.

  After the delivery vehicle departs, the delivery route to the customer is displayed on the car navigation device 103, and whether or not delivery to the customer is completed is received by the delivery support device 102 provided in the delivery vehicle. Conventionally, delivery management has been performed in this manner.

  In this embodiment, a case where a quality problem or the like occurs in the product after the product loaded on the delivery vehicle has been issued will be described. Specifically, when a quality problem or the like occurs, the shipping support apparatus 102 provided in each delivery vehicle is instructed to stop shipping the product. Then, since the delivery of the product whose shipment has been stopped is not performed, the car navigation device 103 instructs to change the delivery route. In addition, since the replacement of the product must be delivered to the customer, if the replacement is loaded on a delivery vehicle that is currently being delivered, the replacement must be delivered to the customer who is unable to deliver the product due to poor quality. Instruct the route change.

  By doing in this way, even when a quality defect occurs, it is possible to respond appropriately, and it is possible to perform a prompt response without damaging the customer. Hereinafter, the series of flows will be described.

  First, in step S401, inventory is allocated in response to an order or re-shipment, the status is changed as the cargo is delivered, and a delivery instruction is issued. Details of the shipping process will be described later with reference to FIG.

  In step S402, it is determined whether or not a shipment stoppage due to, for example, a quality problem has occurred in the shipment for which shipment has been determined (shipment stop determination means). If the necessity for stopping shipping occurs, the process proceeds to step S407, and if the necessity for stopping shipping does not occur, the process proceeds to step S403. In this embodiment, the shipment stop is determined before the delivery start process in step S403. However, the shipment stop may be determined at any timing after the shipment until the delivery of all the cargos is completed. In addition, the method for determining whether or not to stop shipping is not particularly limited. Specifically, it may be determined whether or not the delivery instruction 1414 of the product in the shipment list stored in the shipment list table 1410 is “stop”, or may be other than that.

  In step S403, the delivery person is made aware of the next delivery destination, and a delivery start (departure) instruction is given. The delivery destination is displayed on the touch panel display unit 311 of the delivery support apparatus 102 (see the delivery list screen 1100 in FIG. 11), and the next delivery destination is further recognized (see the delivery destination detail screen 1200 in FIG. 12). A press on the delivery start button 1201 is accepted. Details of the delivery start process will be described later with reference to FIG.

  In step S404, after the delivery starts, the delivery vehicle operated by the delivery person arrives near the next delivery destination. Details of the destination arrival processing will be described later with reference to FIG.

  In step S405, after the arrival at the destination, the person in charge of delivery delivers the cargo at the delivery destination to the customer. A delivery content screen 1300 (see FIG. 13) is displayed on the touch panel display unit 311 of the delivery support apparatus 102, and the delivery content to the delivery destination is recognized. After delivery is completed, the all delivery button 1301 or the partial delivery button 1302 is pressed. Accept. Details of the delivery completion processing will be described later with reference to FIG.

  In step S406, it is determined whether or not the cargo to be delivered has been delivered. Specifically, it is determined whether there is “not yet” or “medium” in the delivery 1453 of the delivery list table 1440 of the delivery vehicle. If it is determined that there are still cargoes to be delivered, the process returns to step S404. If there are no more cargoes to be delivered, the destination is returned to and the delivery operation is terminated.

  On the other hand, if it is determined in step S402 that it is necessary to stop shipping, in step S407, the cargo to be shipped is identified and countermeasures are taken for the cargo whose shipping has been stopped. Details of the shipping stop process will be described later with reference to FIG.

  Step S408 is a process for securing and reshipping cargoes that have become short due to the suspension of shipment. Details of the re-shipment preparation process will be described later with reference to FIG. When the reshipment preparation process is completed, the process returns to step S401, and the shipping process is performed to perform the reshipment.

  Next, the processing procedure of the shipping process executed by the shipping support apparatus 101 and the delivery support apparatus 102 will be described. FIG. 5 is a flowchart illustrating an example of a processing procedure of the shipping process executed by the shipping support apparatus 101 and the delivery support apparatus 102 illustrated in FIG. A program for causing the CPU 201 to execute this process is stored in the external memory 211. When an execution request for this process is received from the input C205, the CPU 201 loads the program into the RAM 203 and controls the loaded program. This processing is executed according to the above.

  In step S <b> 501, the shipping support apparatus 101 creates a shipping list by the shipping control unit 301. A shipping list is created as a result of inventory allocation and delivery plan accompanying orders. The method for creating the shipment list is not particularly limited. Eventually, it may be output in a form such as a shipment list table 1410 as a result of inventory allocation and delivery plan accompanying orders. The shipping list is stored in the shipping list table 1410, and the contents of the shipping list table 1410 are as described above. If the reshipment is due to a stop of shipping, which will be described later, a shipping list is created based on the reshipment list created by the reshipment preparation process in step S409. The created shipment list (current shipment amount) is delivered to delivery instruction delivery in step S502 to be described later.

  In step S <b> 502, the shipping support apparatus 101 transmits a delivery instruction to the delivery support apparatus 102 by the shipping support control unit 302. A shipping list for each delivery vehicle is created in accordance with the dispatching number 1428 included in the shipping list (current shipment) created in step S501. The created shipment list (for one vehicle) is transmitted to the delivery support apparatus 102 through the delivery communication unit 303.

  In step S503, the delivery support apparatus 102 receives the delivery instruction transmitted in step S502 by the delivery control unit 312.

  In step S504, the delivery support apparatus 102 creates a delivery list by the delivery control unit 312. A delivery list is created based on the shipment list (for one vehicle) received in step S503. By this processing, each information of the shipping list existing in the cargo unit is converted into each information of the delivery list of the delivery destination unit. The delivery list is stored in the delivery list table 1440, and the contents of the delivery list table 1440 are as described above. Then, a delivery list screen 1100 (see FIG. 11) is displayed on the touch panel display unit 311 based on the created delivery list. The delivery list screen 1100 is realized by the touch panel display unit 311 of the delivery support apparatus 102. Display items include delivery order, delivery, schedule, number of packages, delivery destination, address, and designated time. The first line displays the delivery destination 1443 in which the delivery order 1441 stored in the delivery list table 1440 as the departure place information is “1”, and the second to the last line—the first to the first line are the delivery information of the cargo. Each delivery destination information (delivery order, delivery, schedule (scheduled date / time), delivery destination, designated time (designated date / time (1), designated date / time (2)) of the delivery order 1441 of the list table 1440 is displayed. As the destination information, the delivery destination 1443 in the final delivery order of the delivery list table 1440 is displayed, and the address of the base that matches the delivery destination is acquired from the address master table 1520 and displayed. If it cannot be displayed, it will slide up and down by sliding up and down.The delivery destination of each line 1101 of the delivery list screen 1100 is a button, and when touched, Okusaki changes to detail screen 1200 (see FIG. 12), to display detailed information of the delivery destination.

  Next, a processing procedure of a delivery start process executed by the shipping support device 101, the delivery support device 102, and the car navigation device 103 will be described. FIG. 6 is a flowchart illustrating an example of a processing procedure of a shipping process executed by the shipping support apparatus 101, the delivery support apparatus 102, and the car navigation apparatus 103 illustrated in FIG. A program for causing the CPU 201 to execute this process is stored in the external memory 211. When an execution request for this process is received from the input C205, the CPU 201 loads the program into the RAM 203 and controls the loaded program. This processing is executed according to the above.

  First, in step S <b> 601, the delivery support apparatus 102 transmits a delivery start request to the shipment support apparatus 101 by the delivery control unit 312. Specifically, when a selection from a delivery person is detected for the delivery list displayed on the delivery list screen 1100, a delivery destination detail screen 1200 for the delivery list is displayed, and further pressing of the delivery start button 1201 is detected. Then, the dispatch number 1454 and the delivery destination 1443 of the selected delivery list are transmitted.

  The delivery destination detail screen 1200 is displayed by the touch panel display unit 311 of the delivery support apparatus 102. Display items include delivery order, delivery, delivery destination, designated time, address, TEL, number of cargoes, number of stops, and message. At the bottom of the screen, there are a delivery start button 1201, a delivery complete button 1202, and a return button 1203. In each display item, information on the delivery destination selected on the delivery list screen 1100 is acquired from the delivery list table 1440 and displayed. When the delivery start button 1201 is selected, the function is executed according to the delivery start process shown in FIG. When the delivery completion button 1202 is touched, the display changes to a delivery content screen 1300, and the delivery content and status are displayed as a list. When the return button 1203 is touched, the screen returns to the delivery list screen 1100 shown in FIG.

  In step S602, the shipping support apparatus 101 receives the delivery start request transmitted in step S601 by the shipping support control unit 302. In step S603, the shipping support apparatus 101 confirms the delivery start request received by the shipping support control unit 302, and prepares response contents. Specifically, when the delivery instruction 1414 for all the cargos at the dispatch number 1454 and the delivery destination 1443 is “stop”, an answer preparation indicating that delivery is “not possible” is prepared. When “middle” is included in the freight transfer evaluation 1432 of the vehicle allocation No. 1454 and the delivery destination 1443, a reply indicating “delivery start” “preparation” is prepared. When “already” is included in the freight transfer evaluation 1432 of the dispatch number 1454 and the delivery destination 1443, the delivery start is “permitted” and the delivery status 1415 in the shipping list is set to “medium”, and the response is prepared. When the cargo of the delivery destination 1443 of the dispatch number 1454 is other than the above, the delivery start is “permitted” and the delivery state 1415 of the shipping list is set to “medium”, and the response is prepared.

  In step S <b> 604, the shipping support apparatus 101 transmits the reply prepared in step S <b> 605 by the shipping support control unit 302 to the delivery support apparatus 102. Specifically, a delivery start reply and a shipping list corresponding to the dispatch number 1428 and the delivery destination 1420 (one dispatched one delivery destination) are transmitted through the delivery communication unit 303 of the shipment support apparatus 101.

  In step S605, the delivery support apparatus 102 receives the reply transmitted in step S604 by the delivery control unit 312. In step S606, the delivery support apparatus 102 updates the delivery list based on the answer (shipment list) received by the delivery control unit 312.

  In step S607, the delivery support apparatus 102 determines whether navigation to the delivery destination is necessary by the delivery control unit 312. Specifically, if the delivery start response received in step S605 is “impossible” or “hold”, navigation is not necessary, and if the delivery start response is “permitted”, it is determined that navigation is necessary. If it is determined that navigation is necessary, the process proceeds to step S608. If it is determined that navigation is not necessary, the process proceeds to step S612.

  In step S <b> 608, the delivery support apparatus 102 causes the delivery control unit 312 to display a message stating “please start delivery” on the delivery destination detail screen 1200.

  In step S <b> 609, the delivery support apparatus 102 transmits a navigation instruction to the car navigation apparatus 103 by the delivery control unit 312. Specifically, an address that matches the delivery destination 1443 in the delivery list displayed on the delivery destination detail screen 1200 is acquired from the address master table 1520 and transmitted to the car navigation device 103.

  In step S610, the car navigation apparatus 103 receives the navigation instruction transmitted in step S609 by the navigation unit 322. In step S611, the car navigation apparatus 103 acquires an address from the navigation instruction received by the navigation unit 322, sets the address as a destination, and starts navigation from the current location to the destination. When navigation is started, the delivery start process is terminated. If re-shipment is performed by a re-shipment preparation process to be described later, an appropriate delivery destination can be transferred by setting a delivery destination changed from the delivery destination initially set in this step. it can.

  On the other hand, if it is determined in step S607 that navigation is not necessary, in step S612, the delivery support apparatus 102 causes the delivery control unit 312 to display a message. When the delivery start reply is “impossible”, a message “delivery cannot be started” is displayed in the message field of the delivery destination detail screen 1200. When the delivery start response is “pending”, a message such as “Please wait for a while because of transfer evaluation” is displayed in the message field of the delivery destination detail screen 1200. When the message display is finished, the delivery start process is finished.

  Next, a processing procedure of destination arrival processing executed by the delivery support apparatus 102 and the car navigation apparatus 103 will be described. FIG. 7 is a flowchart showing an example of the processing procedure of the destination arrival process executed by the delivery support apparatus 102 and the car navigation apparatus 103 shown in FIG. A program for causing the CPU 201 to execute this process is stored in the external memory 211. When an execution request for this process is received from the input C205, the CPU 201 loads the program into the RAM 203 and controls the loaded program. This processing is executed according to the above.

  First, in step S <b> 701, the car navigation device 103 transmits a destination arrival report to the delivery support device 102 by the navigation unit 309. Specifically, when the navigation unit 309 determines that the destination has arrived, the destination arrival report is transmitted. The method for determining whether or not the vehicle has arrived near the destination is not particularly limited. It may be determined according to the navigation started in step S611, or the current position is obtained using a mechanism that can detect the current position, such as GPS (Global Positioning System), and whether the destination has been reached or not It may be determined whether or not.

  In step S702, the delivery support apparatus 102 receives the destination arrival report transmitted in step S701 by the delivery control unit 312. In step S <b> 703, the delivery support apparatus 102 updates the delivery list by the delivery control unit 312. The delivery state 1415 “medium” in the shipment list (for one vehicle) stored in the shipment list table 1410 is set to “done”, and the delivery list for the vehicle is updated. When the update is completed, the destination arrival process is terminated.

  Next, a processing procedure of delivery completion processing executed by the shipping support device 101 and the delivery support device 102 will be described. FIG. 8 is a flowchart illustrating an example of a processing procedure of a delivery completion process executed by the shipment support apparatus 101 and the delivery support apparatus 102 illustrated in FIG. A program for causing the CPU 201 to execute this process is stored in the external memory 211. When an execution request for this process is received from the input C205, the CPU 201 loads the program into the RAM 203 and controls the loaded program. This processing is executed according to the above.

  First, in step S <b> 801, the delivery support apparatus 102 transmits a delivery completion report to the shipment support apparatus 101 by the delivery control unit 312. Specifically, when it is detected that the delivery completion button 1202 provided on the delivery destination detail screen 1200 is pressed, the delivery content screen 1300 is displayed. When it is detected that the full delivery button 1301 or the partial delivery button 1302 on the delivery content screen 1300 is pressed, the delivery No. 1418 targeted for full delivery or partial delivery is transmitted to the shipping support apparatus 101.

  The delivery content screen 1300 is displayed on the touch panel display unit 311 of the delivery support apparatus 102. As a display item, there is a delivery number. At the bottom of the screen, a full delivery button 1301, a partial delivery button 1302, and a return button 1303 are provided. The delivery No displays a delivery list delivery No 1418 as a delivery destination that matches the delivery destination on the delivery destination detail screen 1200. Cargoes for which delivery instructions in the shipping list are stopped are displayed in gray and controlled so that they cannot be pressed. When the all delivery button 1301 is touched, the delivery completion process is executed when the delivery instruction for all the cargos at the delivery destination is not stopped. When the partial delivery button 1302 is touched, the delivery completion process is executed when the delivery instruction is stopped for one or more cargoes. When a return button 1303 is touched, the delivery detail screen 1200 is displayed.

  In step S <b> 802, the shipping support apparatus 101 receives the shipping number 1418 transmitted in step S <b> 801 by the shipping support control unit 302. In step S803, the shipping support apparatus 101 identifies the shipping list corresponding to the delivery No. 1418 received by the shipping support control unit 302 from the shipping list table 1410, and updates the delivery 1412 of the shipping list to “completed”. Thereby, the delivery is completed.

  Next, the processing procedure of the shipping stop process executed by the shipping support apparatus 101 and the delivery support apparatus 102 will be described. FIG. 9 is a flowchart illustrating an example of a processing procedure of a shipping stop process executed by the shipping support apparatus 101 and the delivery support apparatus 102 illustrated in FIG. A program for causing the CPU 201 to execute this process is stored in the external memory 211. When an execution request for this process is received from the input C205, the CPU 201 loads the program into the RAM 203 and controls the loaded program. This processing is executed according to the above.

  First, in step S901, the shipment support apparatus 101 uses the shipment support control unit 302 to specify a shipment stop cargo and a delivery vehicle that delivers the shipment stop cargo (delivery vehicle specification means). Specifically, the shipping list in which the shipping instruction 1413 in the shipping list table 1410 is “stopped” is specified. Then, a shipment stop list table 1530 is created as a result of specifying the cargo to be stopped due to quality problems or the like.

  In step S <b> 902, the shipping support apparatus 101 updates the shipping list by the shipping support control unit 302. A shipping list having a shipping number that matches the shipping number 1531 indicated by the shipping stop list table 1530 created in step S901 is specified, and the shipping instruction 1413 of the shipping list is updated to “stop”.

  In step S903, the shipment support apparatus 101 transmits a delivery stop instruction to the delivery support apparatus 102 by the shipment support control unit 302 (shipment stop instruction transmission unit). A shipping list for each delivery vehicle is created in accordance with the dispatching number 1428 included in the shipping list updated in step S903 (the current shipment stoppage). The created shipping list (for one vehicle) is transmitted to the corresponding delivery support apparatus 102 through the delivery communication unit 303.

  In step S904, the delivery support apparatus 102 receives the delivery stop instruction transmitted in step S903 by the delivery control unit 312. In addition, a shipment list (for one vehicle) transmitted at the same time is also received.

  In step S905, the delivery support apparatus 102 updates the delivery list based on the shipment list (for one vehicle) received by the delivery control unit 312. At this time, if the delivery 1453 of the initial delivery list is “not yet”, the delivery stop result is answered as “completed”. If the delivery 1453 of the original delivery list is other than “not yet”, the delivery stop result is answered as “impossible” and the delivery list is not updated for the delivery destination. By this processing, each information of the shipping list existing in the cargo unit is converted into each information of the delivery list of the delivery destination unit. Based on the created delivery list, the delivery list screen 1100 is displayed through the touch panel display unit 311.

  In step S906, the delivery support apparatus 102 transmits the delivery stop result returned in step S905 by the delivery control unit 312 to the shipment support apparatus 101 for each shipping number.

  In step S907, the shipping support apparatus 101 receives the delivery stop result transmitted in step S906 by the delivery communication unit 303. In step S <b> 908, the shipping support apparatus 101 updates the shipping list based on the delivery stop result received by the shipping support control unit 302. If the delivery stop result is “completed” and the stop constraint 1430 of the shipping No in the shipping list is “possible”, the delivery instruction 1414 is set to “stop” and the delivery stop result is “impossible” or the shipping list is stopped. When the restriction 1430 is “impossible”, the delivery instruction 1414 of the shipping No in the shipping list is not updated. In this way, the status is changed to a status indicating shipment stoppage in the shipment list. Thus, the shipment stop process is completed.

  Next, the processing procedure of the re-shipment preparation process executed by the shipping support apparatus 101 will be described. FIG. 10 is a flowchart illustrating an example of a re-shipment preparation process performed by the shipment support apparatus 101 illustrated in FIG. A program for causing the CPU 201 to execute this process is stored in the external memory 211. When an execution request for this process is received from the input C205, the CPU 201 loads the program into the RAM 203 and controls the loaded program. This processing is executed according to the above.

  An outline of the re-shipment preparation process in the present embodiment will be described with reference to FIG. As shown in the figure before the stop of shipping in FIG. 16, two delivery vehicles are respectively facing the customers. At this time, if a quality problem occurs in the goods loaded on the delivery vehicle A heading for the customer A2, the delivery vehicle heading for the customer A2 stops shipping at the customer A1 and returns to the delivery source warehouse. However, this cannot deliver the product to the customer A2. In this invention, in order to eliminate this point, the delivery vehicle B which is shipping the product used as a substitute (substitute product) is specified, the delivery vehicle is directed to the customer A2, and the product used as the substitute is delivered. . Therefore, the delivery vehicle B heading for the customer B2 leaves the customer B1 and then heads for the customer A2. In order to realize such a mechanism, a mechanism for specifying a delivery vehicle that is shipping a product as a substitute will be described below.

  First, in step S1001, the shipment support apparatus 101 creates a reshipment list (before transfer) by the shipment control unit 301. A reshipment list table 1540 shown in FIG. 15 is created by making a plan to ship the cargo whose shipping instruction 1414 is “stop” and transfer evaluation 1432 is blank “Δ” in the shipping list table 1410. The reshipment list table 1540 is as described above.

  In step S1002, the shipping support apparatus 101 updates the shipping list (during transfer evaluation) by the shipping support control unit 302. If the freight in the range of the reshipment list created in step S1001 is freight having the shipping list specified date (2), the transfer evaluation is updated to “medium”. In this way, a shipping list candidate that can be transferred is specified.

  In step S <b> 1003, the shipping support apparatus 101 uses the shipping support control unit 302 to specify the A-B cargo (substitute product delivery vehicle specifying means). Specifically, when the shipment instruction 1544 in the shipping list is “stopped” and the transfer evaluation 1562 is “medium”, and the alternative cargo to be transferred is “B”, Select the freight according to the conditions. Shipping list issue 1411 is “completed”, delivery 1412 is “not yet”, shipping instruction 1413 is blank “Δ”, delivery instruction 1414 is blank “Δ”, delivery status 1415 is “not yet”, and transfer constraint 1431 is “possible”. The transfer evaluation 1432 is blank “△”, the designated date and time (1) and (2) are not designated, and the former cargo, the goods 1416, the quantity 1417, and the packing form 1433 match, and the customer of the former cargo (delivery) The second cargo is selected in time for the designated times (1) and (2) of the destination 1420). Regarding (1), the following conditions are satisfied. When the designated time (1) for the former cargo is designated, the calculated arrival time of the cargo is smaller than the designated time (1). If the designated time (1) of the former cargo is omitted, the calculated arrival time of the cargo is smaller than the designated time (2). The freight arrival time is calculated as the expected freight time of the freight + the transfer delivery time of the freight. The transfer delivery time is obtained from the required time 1405 of the delivery master table 1400 from the delivery source on the delivery list of the second cargo to the delivery destination on the delivery list of the first cargo.

  Then, while temporarily creating a delivery list for each of the freight cargoes, the freight candidate table 1570 shown in FIG. 15 is created in the following manner. First issue No 1571 transcribes first issue No 1418. The second cargo issue No 1572 posts the second cargo issue No 1418. The delivery order 1573 transcribes the delivery order 1426 of the second cargo. At this time, for the second cargo whose extraction restriction 1429 is “arbitrary”, the records are duplicated from the delivery order on the delivery list of the second cargo to the delivery order immediately before return. A set of a total delivery distance 1574, a total delivery cost 1575, a total transfer distance 1576, and a total transfer cost 1577 in each delivery order described below is prepared. The total delivery distance 1574 is the total time required for the delivery list before transfer. The total delivery cost 1575 is the sum of (distance * fixed fuel consumption + paid cost) in the delivery list before transfer. The total transfer distance 1576 is the total time required for the delivery list after the transfer. The total transfer cost 1577 is the sum of (distance * fixed fuel consumption + paid cost) in the post-transfer delivery list. Although the fuel consumption is fixed here, the fuel consumption of each vehicle type may be managed separately.

  In step S <b> 1004, the shipping support apparatus 101 creates a transfer plan by the shipping support control unit 302. For the first cargo, select the lowest cost B cargo and make a transfer plan. From the second freight candidate table 1570 prepared in step S1003, a second freight candidate having the minimum total transfer cost 1577 is selected for each first freight, and the transfer plan table 1500 shown in FIG. Create in the manner of. First issue No 1501 and second issue No 1502 are directly transferred from first issue No 1571 and second issue No 1572. The transfer distance 1503 is the “total delivery distance−total transfer distance” of the second cargo candidate, the transfer cost 1504 is the “total delivery cost−total transfer cost” of the second cargo candidate, and the old delivery order 1505 is the second cargo delivery of the second cargo candidate. The delivery order 1426 of the shipping list corresponding to No 1572 is set. The new delivery order 1506 sets the delivery order 1573 of the second cargo candidate. In this way, a transfer plan is created.

  In step S <b> 1005, the shipping support apparatus 101 updates the shipping list (transfer evaluated) with the shipping support control unit 302. In step S1002, the transfer evaluation is updated to “done” for the shipment list in the range where the transfer evaluation is “medium”.

In step S1006, the shipping support apparatus 101 creates a reshipment list (after transfer) by the shipping control unit 301 (delivery destination changing unit). From the transfer plan created in step S1004, a reshipment list (after transfer) is created that takes into account the customer who becomes short of delivery due to transfer.
(Reshipment list (after transfer) + transfer cost of transfer plan) / Total delivery cost of the reshipment list (before transfer) is calculated, and if it is less than the cost ratio of transfer condition master table 1510 shown in FIG. Update the shipping list according to the following procedure. “Transfer” is set in the delivery instruction 1414 in the shipping list of the outgoing warehouse No 1502. The delivery destination 1420 of the shipping list of the first shipping No 1501 is set in the transfer destination 1421 of the shipping list of the second shipping No 1502. The new delivery order 1506 of the transfer plan is set in the transfer delivery order 1427 of the shipping list of the outgoing warehouse No 1502. When the cost ratio of the transfer condition master table 1510 is exceeded, the reshipment list (before transfer) is set as the reshipment list (after transfer). When the reshipment preparation process is completed, the shipping process is executed again to perform reshipment. Since the shipping list is updated, a delivery list is created again based on the updated shipping list, and delivery is started. That is, since the delivery is performed based on the new shipping list, the car navigation apparatus 103 sets the delivery destination different from the original delivery destination and starts navigation. By doing in this way, even if it becomes a shipment stop, re-shipment can be performed appropriately.

  As described above, according to the present invention, shipping can be stopped when a quality problem occurs, and the delivery route is changed in accordance with the shipping stop, and a replacement for the shipping stopped product is delivered. There is an effect that can be delivered to customers from among the products inside.

  Although the embodiment has been described in detail above, the present invention can take an embodiment as a method, a program, a recording medium, or the like.

  The program according to the present invention is a program that allows a computer to execute (read) each processing method, and the recording medium according to the present invention stores a program that allows the computer to execute each processing method.

  The program in the present invention may be a program for each processing method of each device.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by performing reading.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written in a memory provided in a function expansion board inserted into the computer or a function expansion unit connected to the computer, the function expansion board or It goes without saying that the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device.

  Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network by a communication program, the system or apparatus can enjoy the effects of the present invention.

  In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

100 delivery management system 101 shipping support device 102 delivery support device 103 car navigation device 104 WAN

Claims (6)

A delivery management system in which a delivery support device for managing delivery and a delivery support device provided in a delivery vehicle are communicably connected,
The shipping support device includes:
Shipping stop determination means for determining whether or not there is a product to be shipped;
A delivery vehicle specifying means for specifying a delivery vehicle for delivering the product when it is determined by the shipment stop determination means that there is a product to be shipped; and
A shipment stop instruction transmitting means for instructing a shipment stop for the delivery vehicle specified by the delivery vehicle specifying means;
An alternative product delivery vehicle specifying means for specifying a delivery vehicle that delivers an alternative product indicating a product that is an alternative to the product in response to the suspension of the shipment;
A delivery management system comprising: a delivery destination changing means for changing the delivery destination of the product loaded on the delivery vehicle specified by the alternative product delivery vehicle specifying means to the delivery destination of the delivery vehicle instructed to stop shipping. . The delivery support device includes:
2. The delivery according to claim 1, wherein when the delivery destination changing unit is instructed to change the delivery destination, the destination of the car navigation connected to the delivery support apparatus is changed to the changed delivery destination. Management system. The shipping support device includes:
If the response transmitted from the delivery support apparatus according to the shipment stop instruction transmitting means is an answer indicating that the delivery has not been completed yet, the substitute product delivery vehicle specifying means is executed, and the delivery support apparatus 3. The delivery management system according to claim 1, wherein the substitute product delivery vehicle specifying unit is not executed when the reply transmitted from the reply is a reply that the delivery has already been completed.   The delivery management system according to any one of claims 1 to 3, wherein the alternative product delivery vehicle specifying means further specifies a delivery vehicle that has already been delivered and has not been delivered. A control method of a delivery management system in which a delivery support device for managing delivery and a delivery support device provided in a delivery vehicle are connected to be communicable,
A shipment stop determination unit for determining whether or not there is a product to be shipped, the shipment stop determination unit of the shipping support device;
A delivery vehicle specifying step of specifying a delivery vehicle for delivering the product when the delivery vehicle specifying means of the shipment support apparatus determines that there is a product to be shipped stopped by the shipment stop determination step;
A shipment stop instruction transmitting step for sending a shipment stop instruction to the delivery vehicle specified in the delivery vehicle specifying step by a shipment stop instruction transmitting means of the shipment support apparatus;
An alternative product delivery vehicle specifying step in which the alternative product delivery vehicle specifying means of the shipping support device specifies a delivery vehicle delivering an alternative product indicating a product that is an alternative to the product in response to the stop of the shipment; ,
A delivery destination changing step in which the delivery destination changing means of the shipping support device changes the delivery destination of the product loaded on the delivery vehicle specified by the alternative product delivery vehicle specifying step to the delivery destination of the delivery vehicle instructed to stop shipping. And a delivery management system control method. A computer-readable program for causing a computer to execute a control method of a delivery management system in which a delivery support device for managing delivery and a delivery support device provided in a delivery vehicle are communicably connected,
The shipping support device;
Shipping stop determination means for determining whether or not there is a product to be shipped;
A delivery vehicle specifying means for specifying a delivery vehicle for delivering the product when it is determined by the shipment stop determination means that there is a product to be shipped; and
A shipment stop instruction transmitting means for instructing a shipment stop for the delivery vehicle specified by the delivery vehicle specifying means;
An alternative product delivery vehicle specifying means for specifying a delivery vehicle that delivers an alternative product indicating a product that is an alternative to the product in response to the suspension of the shipment;
A program that functions as a delivery destination changing unit that changes a delivery destination of a product loaded on a delivery vehicle specified by the alternative product delivery vehicle specifying unit to a delivery destination of a delivery vehicle instructed to stop shipping.

Images