JP2012088786A - Business support device, business support method, and business support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To suitably support business while taking a change period of office work regulations into consideration.SOLUTION: A business support device includes an office work regulation possession device 16 which stores data in which a plurality of office work processes, office work regulations to be referred to when the respective business work processes are performed, and a change period of the office work regulations are related to one another; an input reception part 21 which receives information specifying a business work process to be carried out among the plurality of office work processes; a specification part 22 which specifies office work regulations to be referred to when the office work process specified with the information that the input reception part specifies is carried out by reference to the data stored in the office work regulation possession device; a determination part 23 which determines whether the office work regulations to be referred to that the specification part specifies are scheduled to be changed by reference to the data stored in the office work regulation possession device; and a warning part 26 which makes a working display associated with change of the office work regulations based upon differences between the change period and the present when the determination part determines that the office work regulations are scheduled to be changed.

Description

  This case relates to a business support apparatus, a business support method, and a business support program.

  In recent years, operations carried out at banks and the like have become diversified, and the difficulty of transactions has increased remarkably compared with the past. Therefore, in systems introduced by financial institutions, there is a movement to install a function to guide (navigate) the operator in each transaction so that the transaction can be completely guided without being influenced by the ability (skill) of the operator. is there.

  Here, the navigation function is broadly divided into (a) a function for automatically displaying business rules and the like for carrying out a highly difficult transaction, and (b) a series of transactions for completing a certain business. There are two types of functions: automatically chained in order.

  In fact, the navigation function that has been studied in the past includes a function for navigating so that an operator can carry out the transaction without being aware of the transaction to be carried out, regardless of whether it is a newcomer or a veteran. In addition, there is one that can select whether or not the navigation function is used depending on the operator rank.

  In the technical field of mobile terminals, a technique has been proposed in which the priority order of guidance related to operations is determined and output according to the number of user operations (see, for example, Patent Document 1).

JP 2005-244903 A

  However, even a new operator may handle a certain number of transactions many times, and if the navigation function works every time for such a transaction, the transaction may be hindered. On the other hand, even a veteran operator may not handle a certain transaction at all and may require a navigation function related to the transaction.

  Furthermore, financial institutions need to notify all operators of public relations, regardless of newcomers or veterans, when there are changes in administrative rules, etc., due to revisions to the Banking Law, etc., issued by the Financial Services Agency.

  Therefore, this case has been made in view of the above problems, and an object thereof is to provide a business support device, a business support method, and a business support program that enable appropriate business support in consideration of the timing of changing the business rules. .

  The business support apparatus described in this specification includes a plurality of business processes, a business rule to be referred to when each business process is performed, a storage unit that stores data associated with a change time of the business rule, Among the business processes, a reception unit that receives information for specifying a business process to be executed and a business process specified by the information received by the reception unit with reference to data stored in the storage unit Whether or not there is a plan to change the office regulations to be referred to identified by the identifying section with reference to the identifying section for identifying office regulations to be referred to at the time and the data stored in the storage section And a warning unit for displaying a warning regarding the change of the business rules based on the difference between the change time and the current time when it is determined that the change is scheduled as a result of the determination by the determination unit. And business support comprising It is a device.

  The business support apparatus described in this specification includes a plurality of business processes, a business rule to be referred to when each business process is performed, a storage unit that stores data associated with a change time of the business rule, A receiving unit that receives information for specifying a business process to be executed and a business process specified by the information received by the receiving unit with reference to data stored in the storage unit When it is possible to determine that the business rules to be referred to specified by the specific unit have been changed by referring to the data stored in the storage unit and the specific unit for identifying the business rules to be referred to And a determination unit that determines a proficiency level for the job based on the execution history of the job after the change.

  The business support method described in the present specification should be referred to when a reception process for receiving information for identifying a business process to be executed among a plurality of business processes, the plurality of business processes, and each business process. A specific process for identifying a business rule to be referred to when performing a business process specified by the information received in the reception process with reference to data relating a business rule and a change timing of the business rule, and the data With reference to the above, it is determined that there is a plan to be changed as a result of the judgment step of judging whether or not there is a plan for the change in the business rules to be referred to identified in the specific step. A warning process for displaying a warning regarding the change of the business rules based on the difference between the change time and the current time.

  The business support method described in the present specification should be referred to when a reception process for receiving information for identifying a business process to be executed among a plurality of business processes, the plurality of business processes, and each business process. A specific process for identifying a business rule to be referred to when performing a business process specified by the information received in the reception process with reference to data relating a business rule and a change timing of the business rule, and the data The determination step of determining the level of proficiency with respect to the work based on the execution history of the work after the change when it can be determined that the business rules to be referred to identified in the specific process have been changed Is a business support method in which a computer executes.

  The business support program described in the present specification is a reception process for receiving information for identifying a business process to be executed from among a plurality of business processes, and refers to the plurality of business processes and each business process. A specifying step for identifying a business rule to be referred to when performing a business process specified by the information received in the reception process with reference to the data associated with the business rule to be changed and the change timing of the business rule, A determination step for determining whether or not there is a plan for the change in the business rules to be referred to identified in the specific step with reference to the data, and a determination in the determination step that the change is scheduled A warning process for displaying a warning regarding the change of the business rules based on the difference between the change time and the current time. .

  The business support program described in the present specification is a reception process for receiving information for identifying a business process to be executed from among a plurality of business processes, and refers to the plurality of business processes and each business process. A specifying step for identifying a business rule to be referred to when performing the business process specified by the information received in the reception process with reference to the data relating the business rule to be changed and the change time of the business rule; and When it is possible to determine that the business rules to be referred to identified in the specific process have been changed with reference to the data, the proficiency level for the task is determined based on the performance history of the task after the change. A business support program characterized by causing a determination step to be executed.

  The business support apparatus, the business support method, and the business support program described in the present specification have an effect that appropriate business support is possible in consideration of the change timing of the business rules.

It is a figure which shows typically the structure of the business assistance system which concerns on one Embodiment. It is a hardware block diagram of a control apparatus. It is a functional block diagram of a control device. It is a table | surface which shows business and the transaction which should be performed. It is a figure which shows the specific content of a business transaction table. It is a figure which shows the content of a business rule. It is a figure which shows URL of a business rule. It is a flowchart which shows a series of processes in a business support system. It is a flowchart which shows the process of step S10 of FIG. It is a figure which shows the work selection screen. It is a flowchart which shows the process of step S18 of FIG. It is a flowchart which shows the process of step S38 of FIG. It is a figure which shows a pop-up display. FIG. 14A and FIG. 14B are diagrams illustrating an example in the case where cooperation with the contents of the business rules is performed on the transaction screen.

  Hereinafter, an embodiment will be described in detail with reference to FIGS. FIG. 1 schematically shows a configuration of a business support system 100 as a business support device according to an embodiment. As shown in FIG. 1, the business support system 100 includes branch office terminals 10A, 10B, 10C,... Connected to a network 12A such as the Internet or a LAN (Local Area Network), and another network 12B different from the network 12A. And a control device 20 connected to both networks 12A and 12B.

  Each of the branch office terminals 10A, 10B, 10C (hereinafter referred to as “10A to 10C”) has a processing device incorporating a CPU, a ROM, a RAM, and the like. Further, the branch office terminals 10A to 10C have a display device such as a liquid crystal display connected to the processing device, and an input interface such as a keyboard. These branch office terminals 10A to 10C are installed in a head office or a branch of a financial institution (such as a bank) and are used by an operator at a window.

  The business rule possession device 16 is a device (server) that possesses business rules (see FIG. 6) described later. As shown in FIG. 6, the business rules define what kind of transactions need to be performed in business, and define the rules to be referred to in the transactions, that is, what points should be noted. The rules to be referred to in the transaction include point indications (describe only the main points of the rules after the <Point> column). In addition, the date and time of the application of the administrative regulations concerning transactions, that is, the revision of the Financial Law, etc., specifies when the administrative regulations are applied or when they are applied.

  The control device 20 provides an assistant function (navigation function) for the operator to smoothly perform the business to the branch terminals 10A to 10C while referring to the business rules possessed by the business rule possession device 16.

  FIG. 2 shows a hardware configuration of the control device 20. As shown in FIG. 2, the control device 20 includes a CPU 90, a ROM 92, a RAM 94, a storage unit (here, HDD (Hard Disk Drive)) 96, an input / output unit 97, and the like. Each component of the control device 20 is connected to the bus 98. In the control device 20, the CPU 90 executes a program (business support program) stored in the ROM 92 or the HDD 96, thereby realizing the functions of the respective units in FIG.

  FIG. 3 is a block diagram (function block diagram) showing functions realized by executing a program in the control device 20. As illustrated in FIG. 3, the control device 20 functions as an input reception unit 21, a specification unit 22, a determination unit 23, a determination unit 24, a determination unit 25, a warning unit 26, and a navigation unit 30. In FIG. 3, the business transaction table 27 stored in the HDD 96 is also illustrated.

  The input reception unit 21 receives a business start instruction input from any of the branch office terminals 10A to 10C, and receives information for specifying a business to be executed included in the business start instruction. In the present embodiment, it is assumed that there are operations A to D illustrated in FIG. 4 as operations that can be performed in the branch office terminals 10A to 10C. Therefore, the input reception unit 21 receives information (such as a business start command) that specifies any of the business operations A to D from any of the branch office terminals 10A to 10C. Here, as shown in FIG. 4, in each business A to D, the operator completes the business by sequentially executing each transaction from the transaction described at the left end to the transaction described at the right end. To do. For example, in the case of business A, the operator needs to sequentially execute transaction 1 → transaction 2 → transaction 3 → transaction 4 → transaction 5. Further, in the case of business B, the operator needs to sequentially execute transaction 1 → transaction 3 → transaction 5 → transaction 6.

  Based on the business transaction table as shown in FIG. 5, the specification unit 22 specifies a transaction that needs to be performed in the business specified by the information received by the input reception unit 21. Further, the specifying unit 22 refers to the business rules (FIG. 6) possessed by the business rule possessing device 16 and identifies the rules to be referred to when performing operations (including transactions) performed by the operator.

  The determination unit 23 refers to the business rules possessed by the business rule possession device 16 and determines whether or not the rules to be referred to identified by the identifying unit 22 are scheduled to be changed.

  The determination unit 24 refers to a business rule possessed by the business rule possessing device 16. And when the rule which should be referred specified by specific part 22 has already been changed, judgment part 24 is based on performance history (data of business transaction table 27) of the operator's business (transaction) after change, Determine the proficiency level of each transaction of the operator. Details of the proficiency level will be described later.

  Based on the determination result by the determination unit 24, the determination unit 25 determines whether to display the display contents of the rules to be referred to, that is, whether to display all the business rules of the transaction or only the points.

  The warning unit 26 performs display on the display device of the store terminal based on the determination result of the determination unit 23 and / or the determination result of the determination unit 25. Specifically, the warning unit 26 displays a warning regarding the change of the rule based on the difference between the change time and the current time when it is determined that the office rule is scheduled to be changed as a result of the determination of the determination unit 23. . Further, the warning unit 26 displays a rule to be referred to with the display content determined by the determination unit 25 together with or instead of the warning regarding the change.

  The navigation unit 30 appropriately issues an instruction to display a transaction screen to any of the display devices of the branch office terminals 10A to 10C so that the transactions specified by the specifying unit 22 are sequentially performed. In the present embodiment, the navigation unit 30 also updates the business transaction table 27.

  The business transaction table 27 is a table as shown in FIG. This business transaction table 27 is prepared for each operator. As shown in FIG. 5, the business transaction table 27 stores p, q, r values and the last transaction date for transactions executed in each business. Here, the p value is the cumulative number of transactions from the reference date (the system operation start date or the application date of the business rules regarding transactions). The q value is a cumulative value of processing time (unit: min) in each transaction from the data acquisition start date. The r value is a cumulative value of the number of errors in each transaction from the data acquisition start date. Using these p, q, and r values, the determination unit 24 determines the proficiency level of the operator regarding each transaction.

  As described above, the business rules possessed by the business rule possession device 16 are as shown in FIG. 6, but this business rule includes a URL (here, http://www.jimukitei.co.jp). /) Is set. Further, as shown in FIG. 7, a URL (http://www.jimukitei.co.jp/gyomu001) is set in the description related to the business A, and the URL (http: // www .jimukitei.co.jp / gyomu001 / torihiki00001) is set. Furthermore, URL (http://www.jimukitei.co.jp/gyomu001/torihiki00001/p) is set in the description relating to the point of transaction 1. Note that the same URL is set for descriptions relating to transaction 2 and later.

  Next, processing in the business support system 100 configured as described above will be described in detail with reference to FIGS. FIG. 8 is a flowchart showing a series of processes in the business support system 100. The process of FIG. 8 is started based on a business start instruction input from an operator at any of the branch office terminals 10A to 10C.

  First, in step S10 of FIG. 8, the determination unit 24 executes a subroutine for the business rule reflection process. In the process of step 10, the determination unit 24 executes a process according to the flowchart of FIG.

  In step S50 of FIG. 9, the determination unit 24 determines whether or not the business rules have been updated. If the business rules are not updated, the determination in step S50 is denied and the process proceeds to step S54. However, if the business rules are updated, the determination in step S50 is affirmed and the process proceeds to step S52.

  When the process proceeds to step S52, the determination unit 24 takes in the updated content. Note that step S52 may be performed by batch processing. Next, in step S54, the determination unit 24 refers to the business rules (FIG. 6) to determine whether there is a transaction whose application date has been reached. If the determination here is negative, the processing in FIG. 9 is terminated, and the process proceeds to step S12 in FIG. On the other hand, if the determination here is affirmed, the process proceeds to step S56, and the determination unit 24 sets the p value (cumulative transaction count) of all operators related to the transaction on the application date to 0. When the process of step S56 is completed, the entire process of FIG. 9 is terminated, and the process proceeds to step S12 of FIG.

  In step S <b> 12, the input receiving unit 21 determines whether or not a business is specified in any of the branch office terminals 10 </ b> A to 10 </ b> C. Here, an operation selection screen as shown in FIG. 10 is displayed on any of the display devices of the branch office terminals 10A to 10C. As shown in FIG. 10, in the branch office terminals 10A to 10C, for example, when the business A is selected, the determination in step S12 is affirmed, and the process proceeds to step S14.

  If transfering to step S14, the specific | specification part 22 will refer to the business transaction table 27, and the determination part 22 will specify the transaction which should be implemented in step S16. Specifically, when the business A is selected, the first transaction 1 among the transactions 1 to 5 is specified as the transaction to be executed from the business transaction table 27 of FIG.

  Next, in step S18, the determination unit 24 executes a business transaction table reading subroutine. In step S18, the determination unit 24 executes processing according to the flowchart of FIG.

  In step S70 in FIG. 11, the determination unit 24 reads data relating to the current transaction (here, transaction 1) from the business transaction table of all operators one by one. Next, in step S72, the determination unit 24 determines whether all operator data has been read. If the determination is negative, the process returns to step S70, and the next operator data is read. Then, when the reading of the data of all operators is completed and the determination in step S72 is affirmed, the process proceeds to step S74.

In step S74, the determination unit 24 calculates the proficiency level s of the operator who performs the work. The proficiency level s is obtained from the following equation (1) using the p, q, and r values of the operator who performs the transaction this time.
s = p / qr (1)

  The proficiency level s means that the proficiency level is higher as the level is higher.

  Next, in step S76, the determination unit 24 calculates the average number of transactions (P). Here, the average value of the p values of all operators is defined as the average number of transactions (P). Next, in step S78, the determination unit 24 calculates an average processing time (Q). Here, an average value of q values of all operators is defined as an average processing time (Q). Next, in step S80, the determination unit 24 calculates an average error count (R). Here, the average value of r values of all operators is defined as the average error count (R).

In step S82, the determination unit 24 calculates a threshold value S. In this case, the threshold value S is obtained from the following equation (2) as an example. The threshold S means the average proficiency level of all operators.
S = P / QR (2)

  When all the processes in FIG. 11 are completed as described above, the process proceeds to step S20 in FIG.

  In step S20 of FIG. 8, the navigation unit 30 issues an instruction to one of the branch office terminals based on the identification result (S16) of the identification unit 22, thereby causing the display device to perform the transaction (transaction 1). ) Transaction screen.

  Next, in step S22, the determination unit 25 determines whether p = 0. If the determination here is affirmative (that is, if p = 0), the process proceeds to step S24. Note that the case of p = 0 means that the transaction has never been performed, or that the transaction has never been performed since the business rules of the transaction were changed. In step S24, the determination unit 25 assembles the URL using the business code and the transaction code. That is, the determination unit 25 assembles a URL of http://www.jimukitei.co.jp/gyomu001/torihiki00001 using the business code 001 and the transaction code 0001.

  On the other hand, if the determination in step S22 is negative, the process proceeds to step S26, and the determination unit 25 determines whether or not the proficiency level s <threshold value S. If the determination here is affirmative, that is, if the proficiency level is not higher than the average of all operators, the process proceeds to step S28. In step S28, the determination unit 25 assembles the URL using the business code, the transaction code, and the point notation “p”. That is, the determination unit 25 assembles a URL of http://www.jimukitei.co.jp/gyomu001/torihiki00001/p using the business code 001, the transaction code 0001, and the point notation “p”.

  On the other hand, if the determination in step S26 is negative, that is, if the proficiency level s is higher than the average of all operators, the process proceeds to step S30. In step S30, the determination unit 25 determines whether the number of days from the last transaction date is six months or more. If the determination here is affirmative, that is, if a very long period of time has elapsed since the last transaction, the process proceeds to step S32 and, like step S24, http: //www.jimukitei Assemble a URL of .co.jp / gyomu001 / torihiki00001. On the other hand, if the determination in step S30 is negative, the process proceeds to step S40.

  In the above process, after the URL is assembled, the process proceeds to step S34. In step S34, the determination unit 25 determines the display content based on the URL. That is, when the URL is http://www.jimukitei.co.jp/gyomu001/torihiki00001, the determination unit 25 displays all the contents of the business rules described in Transaction 1 shown in FIG. Determined as display contents. On the other hand, when the URL is http://www.jimukitei.co.jp/gyomu001/torihiki00001/p, the determination unit 25, among the business rules described in the transaction 1 shown in FIG. Only the point is determined as the display content.

  Next, in step S36, the determination unit 23 reads the application date. For example, in the example of FIG. 7, the application date, April 20, 2010, which is described in the transaction 1 is read as the application date. Next, in step S38, the determination unit 23 and the warning unit 26 execute a warning display determination subroutine. In step S38, the process according to the flowchart of FIG. 12 is executed.

  In the process of FIG. 12, first, in step S102, the determination unit 23 determines whether or not the application date = today. If the determination here is affirmed, the process proceeds to step S104, and the warning unit 26 determines that the warning display is “the following business rules will be applied from today”. On the other hand, if the determination in step S102 is negative, the process proceeds to step S106, and the determination unit 23 determines whether or not the application date-today today = 1 month. If the determination here is affirmative, the process proceeds to step S108, and the warning unit 26 determines that the warning display is “the following business rules will be applied in another month”.

  On the other hand, if the determination in step S106 is negative, the process proceeds to step S110, and the determination unit 23 determines whether or not the application date-today today = 7 days. If the determination here is affirmed, the process proceeds to step S112, and the warning unit 26 determines that the warning display is “the following business rules will be applied in another week”. On the other hand, if the determination in step S110 is negative, the warning unit 26 determines that no warning is displayed. As described above, when the warning display content is determined or not to be displayed through any of steps S104, S108, S112, and S114, the entire process of FIG. 12 is terminated, and the process proceeds to step S40 of FIG. .

  In step S40, as shown in FIG. 13, the warning unit 26 displays a window including the warning display content determined in the processing of FIG. 12 and the business rule display content determined in step S34. Pop up. Note that when step S114 in FIG. 12 is performed, the warning display in the first line of the pop-up display in FIG. 13 is omitted. Further, the presence / absence and contents of the business rules are also changed according to the processing progress of steps S22 to S32 in FIG.

  Next, in step S42, the navigation unit 30 waits until the transaction (here, transaction 1) is completed. And if transaction is completed, it will transfer to step S44 and the navigation part 30 will update a business transaction table.

  Thereafter, in step S46, the navigation unit 30 determines whether or not all transactions for the business have been completed. Here, however, since the transaction 1 of the business A has only ended, the determination is denied, and the step Return to S18. And the process after step S18 is repeated and determination of step S46 is affirmed in the stage where all the transactions from the transaction 2 to the transaction 5 are complete | finished, and complete | finishes all the processes of FIG.

  In this embodiment, it is possible to link with the contents of the business rules on the transaction screen. For example, in the business rules, it is described that “if the transaction amount is 100,000 yen or more, it is necessary to confirm the identity”, and the transaction screen is defined as shown in FIG. In this case, as shown by a bold line in FIG. 14 (a), on the transaction screen, when 100,000 yen or more is entered in the transaction amount, the completion button can be pressed if the identity has been confirmed (active ). On the other hand, as shown by bold lines in FIG. 14B, if the identity verification has not been completed, the completion button cannot be pressed (not activated). By doing in this way, it becomes possible to perform a transaction by an operator further smoothly. In this case, when the operator tries to press the completion button even though the completion button cannot be pressed (not active) as shown in FIG. It can also be registered in the table 27.

  As described above in detail, according to the present embodiment, the business regulation possessing device 16 associates a plurality of businesses and transactions, regulations to be referred to when performing them, and the modification time of the regulations ( The business unit) is stored, and the identifying unit 22 refers to the business rule, identifies the business that is specified by the information received by the input receiving unit 21 and the rules to be referred to when performing the transaction, and the determination unit 23 refers to the business rules and determines whether or not the rules specified by the specifying unit 22 are scheduled to be changed, and the warning unit 26 determines that there is a change plan as a result of the determination by the determining unit 23 In addition, a warning is displayed regarding the change of the regulations based on the difference between the change time and the present. As described above, in the present embodiment, when the information on the business rules is updated, the operator who makes a transaction related to the changed rules at an appropriate timing in consideration of the due date until the rules are changed. A warning can be reliably notified. Therefore, it is possible to provide appropriate business support in consideration of the timing of changing the business rules.

  Further, according to the present embodiment, the determination unit 24 refers to the business rules and sets the cumulative transaction count p to 0 when it can be determined that the rules to be referred to specified by the specifying unit 22 have been changed. Accordingly, the determination unit 24 determines the proficiency level s (= p / qr) for the business based on the business performance history (p value or the like) after the change. Then, the determination unit 25 determines the display contents of the regulations to be referred to (whether all or only points) based on the determination result by the determination unit 24, and the warning unit 26 determines the warning display in the determination unit 25. Displayed with the displayed contents. In other words, by determining the proficiency level s based on the transaction history after the change of the business rules, it is possible to determine the appropriate level of proficiency considering the change timing of the business rules. Moreover, the determination part 25 becomes possible [an appropriate display according to a proficiency level] by determining the display content of a business rule based on the said appropriately determined proficiency level. Thereby, it becomes possible to perform appropriate business support according to the proficiency level of the operator.

  Moreover, in this embodiment, the navigation part 30 automatically displays the transaction screen regarding the transaction to be performed on one of the display devices of the branch terminal based on the identification result (S16) of the identification part 22. For this reason, the operator can appropriately perform the business without being particularly conscious of the business procedure.

  In the present embodiment, in addition to the proficiency level, it is determined whether the number of days from the last transaction date is long (step S30), and the display contents of the business rules are determined accordingly. Therefore, when the interval between the previous work is long and the detailed business rules are displayed, it is possible to appropriately support the work.

  In the above-described embodiment, the case where the business support system as the business support device includes the devices connected to the networks 12A and 12B has been described, but the present invention is not limited to this. For example, all the processes described above may be performed in one terminal. Thereby, a business support device can be realized by one terminal.

  In the above-described embodiment, the case has been described in which both the change of the display format of the business rules according to the proficiency level and the warning based on the scheduled date of change of the business rules are performed in a series of processing flows. However, the present invention is not limited to this, and only one of the processes may be performed.

  In the above embodiment, the case where the average value of the proficiency level of all operators is used as the threshold value has been described (steps S76 to S82 in FIG. 18). However, the present invention is not limited to this, and the threshold value may be a predetermined fixed value or may be obtained by a method different from the method of FIG. Further, the proficiency level is not limited to the case where the proficiency level is obtained using the above equation (1), and the proficiency level may be calculated using other mathematical formulas.

  In the above embodiment, in FIG. 12, the warning is displayed when the date on which the business rules are changed is today, one month ago, and one week ago. However, these may be changed as appropriate. Is possible. Further, for example, from one week before, a warning display may be performed every day in a countdown format.

  The above processing functions can be realized by a computer. In that case, a program describing the processing contents of the functions that the processing apparatus should have is provided. By executing the program on a computer, the above processing functions are realized on the computer. The program describing the processing contents can be recorded on a computer-readable recording medium.

  When the program is distributed, for example, it is sold in the form of a portable recording medium such as a DVD (Digital Versatile Disc) or a CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. Further, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

  The above-described embodiment is an example of a preferred embodiment of the present invention. However, the present invention is not limited to this, and various modifications can be made without departing from the scope of the present invention.

In addition, the following additional notes are disclosed regarding the above description.
(Supplementary note 1) A plurality of business processes, a business rule to be referred to when each business process is performed, a storage unit that stores data in association with a change time of the business rule, and execution of the plurality of business processes An accepting unit that accepts information for specifying business processing to be performed, and a business rule to be referred to when performing business processing specified by the information received by the accepting unit with reference to data stored in the storage unit A determination unit that determines whether or not there is a plan for the change in the business rules to be referred to identified by the identification unit, with reference to the data stored in the storage unit; A business support apparatus comprising: a warning unit that displays a warning regarding the change of the business rules based on the difference between the change time and the current time when it is determined that the change is scheduled as a result of the determination by the determination unit .
(Additional remark 2) When it can be judged with reference to the data stored in the storage unit that the business rules to be referred to specified in the specifying unit have been changed, Based on a determination unit that determines a proficiency level for the task, and a determination unit that determines display contents of the business rules to be referred to based on a determination result by the determination unit, the warning unit includes: The business support apparatus according to appendix 1, wherein the warning display is displayed together with the display contents of the business rules to be referred to determined by the determination unit.
(Supplementary Note 3) A plurality of business processes, a business rule to be referred to when each business process is performed, a storage unit that stores data relating the change time of the business rule, and execution of the plurality of business processes A reception unit that receives information for specifying a business process to be performed, and a business rule to be referred to when performing the business process specified by the information received by the reception unit with reference to data stored in the storage unit When it can be determined that the business rules to be referred to specified by the specific unit have been changed by referring to the specific unit to be specified and the data stored in the storage unit, the execution of the work after the change A business support apparatus comprising: a determination unit that determines a proficiency level for the business based on a history.
(Additional remark 4) The additional part further provided with the determination part which determines the display content of the said business rule to be referred based on the determination result by the said determination part, and the display part which displays the display content determined by the said determination part 3. The business support apparatus according to 3.
(Supplementary Note 5) Among a plurality of business processes, a reception process for receiving information specifying business processes to be executed, the plurality of business processes, a business rule to be referred to when each business process is performed, and the business rules A step of identifying a business rule to be referred to when performing the business process specified by the information received in the reception step with reference to the data associated with the change time of the step, and the specification with reference to the data A determination step for determining whether or not there is a schedule for the change in the business rules to be referred to identified in the step; and, as a result of the determination in the determination step, the change timing is determined A work support method in which a computer executes a warning step of displaying a warning regarding a change in the business rules based on the difference between the current and current values.
(Supplementary Note 6) If it can be determined by referring to the data that the business rules to be referred to identified in the specific process have been changed, the proficiency for the task is learned based on the performance history of the task after the change The computer further executes a determination step for determining the degree, and a determination step for determining display contents of the business rules to be referred to based on a determination result in the determination step. In the warning step, the warning display Is displayed together with the display contents of the business rules to be referred to determined in the determination step.
(Additional remark 6) The reception process which receives the information which specifies the business process which should be performed among several business processes, the said several business processes, the business rules which should be referred when performing each business process, and the said business rules A step of identifying a business rule to be referred to when performing the business process specified by the information received in the reception step with reference to the data associated with the change time of the step, and the specification with reference to the data When it can be determined that the business rules to be referred to identified in the process have been changed, the computer executes a determination step of determining a proficiency level for the task based on the performance history of the task after the change. Business support method.
(Supplementary note 7) The computer includes a determination step for determining the display content of the business rules to be referred to based on the determination result in the determination step, and a display step for displaying the display content determined in the determination step. The business support method according to appendix 6, which is further executed.
(Supplementary Note 8) Accepting step for receiving information for identifying business processing to be executed among a plurality of business processing, a plurality of business processing, and a business rule to be referred to when performing each business processing, Referring to the data associated with the change time of the business rules, a specific step for identifying the business rules to be referred to when performing the business process specified by the information received in the reception step, referring to the data, A determination step for determining whether or not there is a plan for the change in the business rules to be referred to identified in the specific step, and the change when it is determined that the change is scheduled as a result of the determination in the determination step A business support program for executing a warning process for displaying a warning regarding a change in the business rules based on a difference between a time and a current time.
(Supplementary Note 9) When it can be determined that the business rules to be referred to specified in the specific step have been changed with reference to the data in the computer, based on the execution history of the business after the change, A determination step for determining a proficiency level for the task, and a determination step for determining display contents of the business rules to be referred to based on a determination result in the determination step; and in the warning step, the warning The business support program according to appendix 8, wherein the display is displayed together with the display contents of the business rules to be referred to determined in the determination step.
(Additional remark 10) The reception process which receives the information which identifies the business process which should be performed among several business processes to a computer, the said several business processes, the office rules which should be referred when performing each business process, the said With reference to the data associated with the change timing of the business rules, with reference to the data, the specific process for identifying the business rules to be referred to when performing the business process specified by the information received in the reception process, and the data, When it can be determined that the business rules to be referred to specified in the specific process have been changed, a determination step of determining a proficiency level for the business based on the performance history of the business after the change is executed. Business support program characterized by
(Additional remark 11) Based on the determination result in the determination step, on the computer, a determination step for determining the display content of the business rules to be referred to, and a display step for displaying the display content determined in the determination step, The business support program according to appendix 10, wherein the program is further executed.

16 Office regulation possession device (storage)
21 Input reception part (reception part)
22 Identification Unit 23 Judgment Unit 24 Judgment Unit 25 Determination Unit 26 Warning Unit 100 Business Support System (Business Support Device)

Claims (8)

A storage unit that stores a plurality of business processes, business rules to be referred to when each business process is performed, and data that associates the modification timing of the business rules;
A receiving unit that receives information for specifying a business process to be executed among the plurality of business processes;
A specifying unit for specifying the business rules to be referred to when performing the business process specified by the information received by the receiving unit with reference to the data stored in the storage unit;
A determination unit that refers to the data stored in the storage unit and determines whether or not there is a schedule for the change in the business rules to be referred to that are specified by the specifying unit;
A business support apparatus comprising: a warning unit that displays a warning regarding the change of the business rules based on the difference between the change time and the current time when it is determined that the change is scheduled as a result of the determination by the determination unit . When it can be determined that the business rules to be referred to specified by the specific unit have been changed with reference to the data stored in the storage unit, based on the execution history of the business after the change, A determination unit that determines the proficiency level of the job;
A determination unit that determines the display content of the business rules to be referred to based on the determination result by the determination unit;
The business support apparatus according to claim 1, wherein the warning unit displays the warning display together with display contents of the business rules to be referred to that are determined by the determination unit. A storage unit that stores a plurality of business processes, business rules to be referred to when each business process is performed, and data that associates the modification timing of the business rules;
A receiving unit that receives information for specifying a business process to be executed among the plurality of business processes;
A specific unit that refers to the data stored in the storage unit and identifies a business rule to be referred to when performing a business process specified by the information received by the reception unit;
When it can be determined that the business rules to be referred to specified by the specific unit have been changed with reference to the data stored in the storage unit, based on the execution history of the business after the change, A business support apparatus comprising: a determination unit that determines a proficiency level for business. Based on a determination result by the determination unit, a determination unit that determines display contents of the business rules to be referred to;
The business support apparatus according to claim 3, further comprising: a display unit that displays the display content determined by the determination unit. A reception process for receiving information for identifying a business process to be executed among a plurality of business processes;
The business process specified by the information received in the receiving step with reference to the data relating the business rules to be referred to when performing each business process and the change timing of the business rules. A specific process for identifying the business rules to be referred to when performing,
A determination step of referring to the data to determine whether or not there is a schedule for the change in the business rules to be referred to identified in the identification step;
As a result of the determination in the determination step, the computer executes a warning step of displaying a warning regarding the change in the business rules based on the difference between the change time and the current time when it is determined that the change is scheduled Business support method. A reception process for receiving information for identifying a business process to be executed among a plurality of business processes;
The business process specified by the information received in the receiving step with reference to the data relating the business rules to be referred to when performing each business process and the change timing of the business rules. A specific process for identifying the business rules to be referred to when performing,
When it is possible to determine that the business rules to be referred to identified in the specific process have been changed with reference to the data, the proficiency level for the task is determined based on the performance history of the task after the change. A business support method in which a computer executes the determination step. On the computer,
A reception process for receiving information for specifying a business process to be executed among a plurality of business processes;
The business process specified by the information received in the receiving step with reference to the data relating the business rules to be referred to when performing each business process and the change timing of the business rules. A specific process for identifying the administrative rules to be referred to
With reference to the data, a determination step for determining whether or not there is a schedule for the change in the business rules to be referred to specified in the specific step, and as a result of the determination in the determination step, A business support program that, when judged, executes a warning process for displaying a warning regarding a change in the business rules based on a difference between the change time and the current time. On the computer,
A reception process for receiving information for specifying a business process to be executed among a plurality of business processes;
The business process specified by the information received in the receiving step with reference to the data relating the business rules to be referred to when performing each business process and the change timing of the business rules. A specific process for specifying a business rule to be referred to when performing the operation, and when it can be determined that the business rule to be referred to specified in the specific process has been changed by referring to the data, the business after the change A business support program, comprising: a determination step of determining a proficiency level for the business based on the performance history of the business.

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