JP2012048590A - Operation concentration system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide means for making each operator check the content of business forms divided for every item to efficiently acquire checked business form data to be generated by combining pieces of processed data whose checks are finished.SOLUTION: An operation concentration server 2 sorts the number of operators of each item so that operation time per person for every item of stored operation management data becomes even, respectively, transmits unprocessed data of each item to each operator terminal 10 according to the sorted number of operators, counts the number of pieces of processed data and the pieces of the remaining unprocessed data for every item by acquiring the processed data from the operator terminal 10, updates the operation management data, transmits the unprocessed data to review the number of operators of each item for every elapse of predetermined time, and transmits the unprocessed data to each operator terminal 10 according to the reviewed number of operators.

Description

  The present invention relates to a business centralization system that distributes business processing in a financial institution to each operator terminal for each content of processing items.

  In the conventional office concentration system, information related to the transfer transaction performed at the branch of a financial institution is accumulated as unprocessed business data in the center office concentration server, and the office concentration server divides the data of one form into each item, Distributing the data divided into each item to the operator terminal allows the operator to confirm the contents of the distributed item, and the administrative central server that acquired the data for which the confirmation processing has been completed is the data for which the confirmation processing has been completed. Are used to generate confirmed form data (see, for example, Patent Document 1).

JP 2006-195781 A (paragraph “0045” -paragraph “0048”, FIG. 5)

However, in the above-described conventional technology, there are some items that are time consuming to be confirmed depending on the contents distributed to each operator. If there is an item that takes time to check, there will be a difference in the number of processed items compared to other items, and there is not enough data to generate confirmed form data, based on the confirmed form data. There is a problem that the financial transaction to be performed cannot be executed and the business efficiency is lowered.
An object of the present invention is to provide means for solving the above problems.

  In order to solve the above-mentioned problems, the present invention comprises a server that is installed in a center and manages form data received from a sales office, and a terminal that is operated by a plurality of operators installed in the center. The time required for confirming the contents of one item for each item is stored in the storage means, the time required for confirming the contents of one item for each item, and the number of unprocessed data for each item included in the form data From the above, calculate the time required to check the contents of the unprocessed data for each item, and divide the calculated time for each item by the number of operators to make the work time per person equal for each item. The distribution process is performed to distribute the number of operators who confirm the contents of each item, and the unprocessed data obtained by disassembling the managed form data for each item matches the number of workers allocated for each item. The number of processed data for each item and the remaining unprocessed data are updated by acquiring processed data that has been checked for unprocessed data from the terminal. At the timing, the distribution process is performed according to the current number of unprocessed data and the time required to confirm the contents of each item, and the number of operators is reviewed for each item.

  As a result, the present invention can efficiently arrange the number of processed data of each item, so that it is possible to efficiently generate confirmed form data necessary for financial transactions, and to improve business efficiency. can get.

The block diagram which shows the structure of the office work concentration system of Example 1. Explanatory diagram showing statistical data Explanatory drawing showing work management data Explanatory drawing showing the concept of processing item distribution The flowchart which shows the distribution method of the processing item by the office work concentration system of Example 1. Explanatory drawing showing an example of assignment by reviewing the number of workers Example of work assignment when the number of items is greater than the number of operators Example of work assignment when the number of items is less than the number of operators

  Embodiments of the office concentration system according to the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram illustrating the configuration of the office work concentration system according to the first embodiment.
In FIG. 1, reference numeral 1 denotes an office concentration system, which includes an office processing server (server) 2 installed at a center of a financial institution and a plurality of operator terminals (terminals) 10 installed at the center.

  Reference numeral 2 denotes a business processing server that receives information on various transaction processing that is accepted from a branch of a financial institution from a branch of a financial institution via a dedicated network 3 and requires business processing at the center, and receives the received business processing. Are sent to the operator terminal 10 separately for each item.

Here, the paperwork includes confirmation of a description content of a form described by a customer and input of correction.
Specifically, the business processing server 2 receives the form image data and text data indicating the contents of the form from the branch via the dedicated network 3, and the operator confirms the contents of the text data based on the image data. If there is an erroneous part, the process corrects the relevant part.

The text data includes the data of each item of the form, and the data of each item is the data recognized by the character of the form image or input by the operator at each branch. Alternatively, blank data may be used as long as the operator manually inputs at the center.
Further, it is assumed that the text data includes information for identifying the included items, such as an identifier indicating the type of the form and the item name of each item. Alternatively, the corresponding item name may be acquired from the form information stored separately based on the form identifier.

The form image data and text data are collectively referred to as form data.
In addition, items to be confirmed by the operator in the case of a transfer transaction are a transfer destination customer name, a transfer destination bank name, a transfer destination account number, a transfer amount, a transfer date and time, and the like.

A server control unit 5 performs various processes according to the control program of the business processing server 2 stored in the server storage unit 6.
Reference numeral 6 denotes a server storage unit, which stores a control program, and stores processing results by the server control unit 5, statistical processing data on the number of business processes performed in the past, work time for each item, and the like. Also, form data is stored.

Here, FIG. 2 is an explanatory diagram showing statistical data, and the statistical data stores the number of paperwork items for each date and the work time required to input each item in the paperwork as shown in FIG. . In addition, you may make it have the number of processes for each item.
In addition, the server storage unit 6 stores work management data for each item of paperwork on that day.

FIG. 3 is an explanatory diagram showing work management data.
As shown in Fig. 3, work management data is related to each item, the average work time required for one entry calculated based on statistical data, the total number of work on the day, the number of processed, the number of remaining , The remaining work time, the number of workers, and the remaining work time per person.

If the total number of work is within the business hours of the financial institution, there is a possibility that it will increase with the time. For example, when information on transaction processing requiring business processing is sent from the branch to the business centralized server 2 during the business time The total number of work is added to
Further, the remaining number is a value obtained by subtracting the number of processed items from the total number of operations, and the remaining operation time is a value obtained by multiplying the remaining operation number by the average operation time.

Furthermore, the number of workers is the number of operators who perform input work for the corresponding item, and therefore the remaining work time per person is a value obtained by dividing the remaining work time by the number of workers.
It is assumed that the server storage unit 6 stores an operator processing number table in which each operator stores information on the average processing number for a predetermined time (for example, 5 minutes) for each item in past paperwork.

  Further, the server storage unit 6 associates information on which operator is using which operator terminal with an operator ID for identifying the operator as a user, the terminal ID of the operator terminal, or the IP address of the operator terminal. And remember it.

Reference numeral 10 denotes an operator terminal, which is a computer operated by an operator at the center and includes a display screen such as an LCD or CRT, input means such as a keyboard and a mouse, and a terminal control unit 11 and a terminal storage unit 12. .
The operator terminal 10 is assigned a unique terminal ID and IP address, and can be specified by at least one of them.

The terminal control unit 11 controls each unit in accordance with a control program for business processing by an operator stored in the terminal storage unit 12 and connects to the business processing server 2 via a dedicated line, and performs data communication between them. Control.
The terminal storage unit 12 stores a control program for input work, and also stores a processing result by the terminal control unit 11, an operator ID, and the like.

  The operator ID may be manually input, acquired by a card reader for reading an operator ID card (not shown), or fixedly stored in the terminal. The operator ID is notified to the server together with the terminal ID and IP address as appropriate when the operator terminal is activated.

FIG. 4 is an explanatory diagram showing the concept of processing item distribution.
In the present embodiment, processing item distribution is to disassemble one form for each business processing item and assign it to an operator in charge of unprocessed data based on image data and text data of each item.
Therefore, as shown in FIG. 4, if there are five items disassembled from the form, an operator in charge of the five items is determined, and unprocessed data of the corresponding item is allocated to each operator.

In the present invention, processing items are distributed every predetermined time (for example, 5 minutes). Therefore, the number of unprocessed data allocated to each operator in one distribution can be processed by the operator within the time. Based on the average processing number information stored in the operator processing number table stored in the server storage unit 6, the allocation is determined to be less than the average processing number.
However, when the processing of the allocated item data is completed, other unprocessed data is additionally allocated.

  The server control unit 5 of the paperwork server 2 receives image data and text data as form data of a paperwork subject to paperwork from each branch via the dedicated network 3, and the received image data and text data. For each item, image data corresponding to each item, text data, and an identification number (identifier) indicating a base form are associated to form unprocessed data, and the unprocessed data is stored in the server storage unit 6 is doing.

The operation of the above-described configuration will be described according to the steps indicated by S using a flowchart showing a method for distributing processing items by the office concentration system of the first embodiment shown in FIG.
S1, the server control unit 5 constructs work management data based on unprocessed data among the form data of the form stored in the server storage unit 6.

  That is, as for the total number of work, the number of items included in unprocessed data (all form data before starting the sorting process) is stored, and the data of each item is calculated and stored based on the number of items.

If each item exists on the form, the number of items matches the number of form data. However, in the case of a form such as a continuous transfer request form, the number of some items is the number of form data. May be an integer multiple of.
At this time, if the distribution has not been performed yet, the number of processed items and the number of workers are set to zero.

S2, the server control unit 5 confirms the number of operator terminals 10 connected in a communicable state via a dedicated line, recognizes the total number of workers based on the confirmed number of operator terminals 10, For each item of the work management data, the remaining work time is calculated by multiplying the average work time per case by the number of remaining cases.
S3, the server control unit 5 assigns the total work number to each item so that the work time per person in each item is as equal as possible based on the remaining work time and the total work number. Determine the number of workers.

S4, the server control unit 5 updates the work management data so as to include information on the determined number of workers for each item and the remaining work time, and matches the stored unprocessed data with the number of workers for the item. Distribution to terminals 10 is performed.
As a result, the terminal control unit 11 of the operator terminal 10 displays the image data and text data of one unprocessed data side by side on the display screen. Alternatively, a plurality of allocated items are displayed simultaneously.

  When the operator refers to the image data of the displayed screen and corrects the text data if there is a correction, the operator makes an input indicating that the confirmation is completed. Is added to the confirmed text data to create processed data, and the processed data is transmitted to the business processing server 2.

S5, the server control unit 5 stores the received processed data in the server storage unit 6, counts the number of stored processed data for each item, sets the counted number as the processed number, and stores the stored work Update the contents of management data.
S6, when the server control unit 5 recognizes the elapse of a predetermined time by a clock function (not shown), the number of workers for each item is reviewed, the stored work management data is read, and each item is read in the same manner as in step S3. Based on the remaining work time, the number of operators for each item is determined so that the work time per person in each item becomes equal.

This is because there is a difference in the number of processing items for each item depending on the ability of each operator and the contents of the distributed paperwork during the predetermined time, so the number of processing items for each item can be reduced by reviewing the work time per person. The time when the work for each item is finished is made to be equal.
In the present invention, the number of workers is appropriately reviewed in this way, and the work time for each operator who confirms each item is revised to be equal.

  The review timing may be every time the work management data is updated, or may be periodically performed such as every five minutes. If the remaining work time is less than a certain value (for example, the difference from the average of the remaining work time is less than 20%), the review may be omitted.

Here, FIG. 6 is an explanatory diagram showing an example of distribution by reviewing the number of workers.
As shown in FIG. 6, when the original number of workers is two for each item and there is a large difference in the work time per person, the number of workers is reviewed. Here, the calculation is re-calculated so that the difference in the work time per person in each item is the smallest (in this case, the work time per person in each item is around 1000 hours), and the number of workers in all items is reviewed.

In this way, by aligning the work time per person for each item, it becomes possible to align the end time of each item, and as a result, the timing for completing the processing of data for one form is aligned. It will be possible.
Here, the work time per person for each item is equivalent to the work time for each item (the time until the end of processing).

S7, the server control unit 5 updates the contents of the work management data with the number of workers determined by review, and distributes the stored unprocessed data to the operator terminals 10 in accordance with the number of workers of the item.
As a result, when the operator corrects or confirms the text data from the image data displayed on the display screen of the operator terminal 10, the terminal control unit 11 adds the identification number of the unprocessed data to the confirmed text data. Then, processed data is created, and the processed data is transmitted to the business processing server 2.

S8, the server control unit 5 stores the received processed data in the server storage unit 6, counts the number of stored processed data for each item, and stores the counted number as the processed number. Update the contents of work management data.
S9, the server control unit 5 determines the presence / absence of stored unprocessed data. If it is determined that there is unprocessed data, the server control unit 5 proceeds to step S6 after a predetermined time has elapsed, and there is no unprocessed data. If it is determined, the distribution of unprocessed data is terminated.

When the processed data of all items is prepared with a common identification number among the stored processed data, the server control unit 5 generates confirmed form data by combining the processed data, Store in the storage unit 6.
Then, when the host computer (not shown) transmits the confirmed form data by the server control unit 5, the host computer executes a financial transaction based on the confirmed form data.

  As described above, in this embodiment, by reviewing the number of workers of each item of unprocessed data distributed to the operators at predetermined time intervals so that the work time per operator per item is equalized, For items with long work time, the number of operators is increased, and for items with short work time, the number of operators is reduced, so the processing time for each item of unprocessed data is approximately equal, and the work end timing of each item is As a result, it is possible to efficiently generate the confirmed form data necessary for executing the financial transaction, and to improve the business efficiency.

  In addition, since unprocessed data that has been disassembled for each item is allocated to each operator, the operator checks the unprocessed data for the same item continuously, so that each operator is more efficient than checking all items in the form. You can often see the raw data.

Furthermore, since the contents of the form are divided for each item, personal information and transaction contents are divided for each item, so that information leakage can be prevented. Therefore, it is possible to request an unspecified number of people as a part-time job of entry via the Internet for processing relating to the confirmation of unprocessed data, and the processing efficiency can be further improved.
In addition, even when there is an operator who is unfamiliar and takes time to process items, such as a part-time job, it is possible to suppress the deviation of the end timing of each item because the item allocation is reviewed as appropriate.

  In the first embodiment, the number of unprocessed data to be distributed to the operator terminals has been described as the number of cases where each operator can perform processing such as confirmation and correction within a predetermined time. The ratio may be distributed. In this case, any ratio may be used, but the ratio may be changed depending on whether the number of items is large or small with respect to the number of all operators.

FIG. 7 shows an example of work assignment when the number of items is larger than the number of operators, and FIG. 8 shows an example of work assignment when the number of items is smaller than the number of operators.
As shown in FIG. 7, if the number of operators is 3 for 5 items, 2 items of unprocessed data for each operator, and the number of distribution of each unprocessed data, It may be a method of 10% each.

Further, as shown in FIG. 7, by changing the allocated items so as to be shifted periodically, the item data can be processed even if the number of operators is smaller than the total number of items, and the burden on each operator is averaged. be able to.
Further, as shown in FIG. 8, when the number of items is 5 and the number of operators is 10, the number of unprocessed data distributed to each operator is set to 20% of the remaining number of corresponding items. May be.

When the number of unprocessed data to be distributed is determined by the ratio to the remaining number of sheets, the remaining number of sheets is reduced to some extent, and when 10% or 20% of the remaining number is less than one, the unprocessed data is left and can be distributed. Therefore, when the remaining number is less than a certain number to prevent such a situation, or when 10% or 20% of the remaining number is less than one, all unprocessed data for each item is 1 It shall be distributed to operators.
Similarly to FIG. 7, the burden on each operator can be averaged by changing the assigned items so as to be shifted periodically.

DESCRIPTION OF SYMBOLS 1 Office concentration system 2 Office processing server 3 Dedicated network 5 Server control part 6 Server storage part 10 Operator terminal 11 Terminal control part 12 Terminal storage part

Claims (3)

It consists of a server that is installed in the center and manages the form data received from the sales office, and a terminal that is operated by multiple operators installed in the center.
The server stores in the storage means the time required to confirm the contents of one item for each item of the form,
From the time required to check the contents of one item for each item and the number of unprocessed data for each item included in the form data, calculate the time required to check the contents of the unprocessed data for each item.
Dividing the number of operators working to confirm the contents of each item so that the work time per person calculated by dividing the time for each calculated item by the number of operators is equal for each item. ,
Unprocessed data obtained by disassembling the managed form data for each item is sent to each terminal according to the number of workers assigned to each item,
By obtaining processed data that has been checked for unprocessed data from the terminal, the number of processed data for each item and the remaining unprocessed data are updated,
An office concentration system characterized in that at the predetermined timing, the distribution process is performed according to the current number of unprocessed data and the time required to confirm the contents of each item, and the number of operators is reviewed for each item. In the office concentration system according to claim 1,
The office concentration system, wherein the server sets the number of unprocessed data to be transmitted to the terminal as a number that can be confirmed in a predetermined time by an operator operating the terminal. In the office concentration system according to claim 1,
The office intensive system, wherein the server sets the number of unprocessed data to be transmitted to the terminal to a number determined by a ratio to the number of remaining unprocessed data stored.

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