JP2012008655A - Server device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To previously provide work states of employees at a point of time when a user arrives at a store.SOLUTION: A server device stores the work states of each time of employees for each store. When the server device receives position information which indicates a position of a mobile communication terminal of the user, a store specification unit 111 specifies the store which exists on a traveling route of the user of the mobile communication terminal based on the received position information. An estimation unit 112 estimates arrival time at the specified store based on required time from when the user passes through the position of the store specified by the store specification 111 to when the user arrives at the current position. A provision unit 113 acquires the work state at the arrival time estimated by the estimation unit 112 for the specified store, and provides the work state to the mobile communication terminal.

Description

  The present invention relates to a technique for providing store information.

  A user can obtain information about a store such as a restaurant from a web page using a mobile communication terminal such as a mobile phone. For example, Patent Literature 1 discloses a technique for combining and displaying information related to a store or facility on an image of the actual store or facility.

JP 2006-59136 A

In stores such as restaurants that provide customer service by employees, work conditions including whether or not employees are available for customer service change from moment to moment. Therefore, when the user is at a position away from the store, it is difficult to accurately grasp the work status at the time when the user actually arrived at the store, even though the work status at that time can be grasped. This may cause inconvenience that it is understood that the user cannot receive the desired service only after the user arrives at the store.
Therefore, an object of the present invention is to provide in advance a work situation of an employee when a user arrives at a store.

In order to solve the above-described problems, the server device of the present invention includes a work status storage unit that stores the work status of employees at each time for each store, a communication unit that communicates with a mobile communication terminal, and the mobile communication terminal. When position information indicating a position is received by the communication unit, a store specifying unit that specifies a store on the movement route of the user of the mobile communication terminal based on the received position information, and the store specifying unit specified About the prediction unit for predicting the arrival time at the store based on the time required for the user to reach the current position indicated by the position information after the user has passed the store position, and the identified store And a providing unit that obtains the work status of the arrival time predicted by the prediction unit from the work status storage unit and provides the work status to the mobile communication terminal.
In a preferred aspect of the present invention, the prediction unit predicts the arrival time when the user uses the travel route again.

In another preferable aspect of the present invention, the store specifying unit specifies a store within a predetermined distance from a position on the moving route, and the prediction unit is configured for each store specified by the store specifying unit. The arrival time is predicted based on the required time. In this aspect, an environment specifying unit that specifies the surrounding environment of the mobile communication terminal is provided, and the store specifying unit specifies the store according to the predetermined distance having a size corresponding to the surrounding environment specified by the environment specifying unit. It may be.
In another preferable aspect of the present invention, the providing unit provides the work status according to a priority for each store or the employee according to the work status of the arrival time.

  In another preferable aspect of the present invention, based on a current position of the employee's mobile communication terminal and a work situation stored in the work situation storage unit, a serviceable time when the employee becomes available is estimated. An estimation unit, wherein the communication unit receives position information indicating a current position from the employee's mobile communication terminal, and the providing unit is after the available service time estimated for each employee by the estimation unit In addition, the work status of the employee is provided.

  The program according to the present invention includes a computer having a communication unit that communicates with a mobile communication terminal, a work status storage unit that stores an employee's work status at each time for each store, and position information indicating the position of the mobile communication terminal. When received by the communication unit, based on the received location information, a store specifying unit that specifies a store on the movement route of the user of the mobile communication terminal, and the location of the store specified by the store specifying unit Is predicted by the prediction unit for predicting the arrival time at the store based on the time required for the user to reach the current position indicated by the location information, and the specified store. The work status at the arrival time is acquired from the work status storage unit and functions as a providing unit that provides the mobile communication terminal.

  ADVANTAGE OF THE INVENTION According to this invention, the working condition of the employee when a user arrives at a store can be provided previously.

The figure which shows the whole structure of a store information provision system Block diagram showing the hardware configuration of the server device Diagram showing the data structure of work status information The figure which shows the data structure of store position information The figure which shows an example of the map image which map data shows Functional block diagram showing the functional configuration realized by the control unit The flowchart which shows the procedure of the operation | movement which a control part performs The figure explaining the shop specified by the process of step SA2 Figure showing an example of the information provision screen Figure showing an example of the information provision screen Functional block diagram showing a functional configuration realized by the control unit of Modification 1 The flowchart which shows the procedure of the operation | movement which the control part of the modification 1 performs. Functional block diagram showing a functional configuration realized by the control unit of Modification 5

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[Configuration of the embodiment]
FIG. 1 is a diagram illustrating an overall configuration of a store information providing system 1.
As shown in FIG. 1, the store information providing system 1 includes a server device 10 and a mobile communication terminal 20. Server device 10 and mobile communication terminal 20 are connected to each other via a network NW so as to communicate with each other. Here, the network NW is a communication network including a mobile communication network, a gateway, and the Internet.
Although only one mobile communication terminal 20 is shown here, there are actually a larger number of mobile communication terminals 20.

The server device 10 is an example of the server device of the present invention, and provides the mobile communication terminal 20 with information related to a store registered in the device itself (hereinafter referred to as “store information”). The server device 10 collectively manages store information of a plurality of stores opened in a predetermined area such as a certain downtown area. The store of this embodiment is a restaurant that has a plurality of employees and provides customer service as a main service. The mobile communication terminal 20 is owned by a user who may use a store registered in the server device 10, for example. The mobile communication terminal 20 is a mobile phone or a smartphone, for example, and presents the contents of the store information provided from the server device 10 to the user.
The server device 10 can also communicate with a computer device (not shown) installed at each store where the store information is registered. The mobile communication terminal 20 may be a terminal other than a mobile phone or a smartphone. In short, the mobile communication terminal 20 may be a communication terminal having a communication function and a function of measuring the position of the terminal itself such as a GPS (Global Positioning System) positioning function.

FIG. 2 is a block diagram illustrating a hardware configuration of the server device 10. As illustrated in FIG. 2, the server device 10 includes a control unit 11, a communication unit 12, and a storage unit 13.
The control unit 11 includes an arithmetic device including a CPU (Central Processing Unit), a memory, and a timer unit T. The arithmetic device controls the operation of the server device 10 by executing a program stored in the memory or the storage unit 13. The time measuring unit T includes, for example, a real time clock and has a function of measuring time. The communication unit 12 includes an interface for connecting to the network NW. The communication unit 12 governs control related to communication in the server device 10 and communicates with the mobile communication terminal 20 and the computer device of each store. The storage unit 13 is a storage unit including a hard disk device, for example. The storage unit 13 stores work status information 131, store location information 132, and map data 133 in addition to various programs read by the control unit 11.
In addition, the memory | storage part 13 which memorize | stores the work status information 131 is an example of the work status memory | storage part of this invention.

Next, the data structure of work status information 131, store position information 132, and map data 133 will be described.
FIG. 3 is a diagram illustrating a data structure of the work status information 131. FIG. 3 is a diagram illustrating a work situation relating to “Store ABC” which is one of the stores of this embodiment.
The work status information 131 is data describing the work status of employees at each time for each store. As shown in FIG. 3, in the work status information 131, the time from 20:00 to 24:59, which is the business hours of the store, is divided by a predetermined time unit (here, it is divided as 10 minutes per frame). ). The working status information 131 describes the working status at each time for each employee identified as “employee a”, “employee b”, “employee c”,. Specifically, the work status is as follows.

The field associated with “Attendance / Attendance” is either “Attendance”, which means that the employee is due to attend, or “Absence”, which means that the employee is due to be absent. Described. The work status shown as “Acceptable” means that the employee can serve. The work situation indicated by “impossible customer service” means that the employee is unable to serve customers. The work status indicated by “Reserved” means that the employee service is reserved. The work situation indicated by “break” means that the employee is taking a break.
For other stores such as “Store XYZ”, the work status of each employee is described in the work status information 131. However, the detailed contents of the store opening hours and working conditions may differ from store to store.

  The contents of the above work status information 131 can be updated from a computer device installed in each store. Specifically, when the communication unit 12 receives an instruction to update the work status from the computer device, the control unit 11 of the server device 10 rewrites the content of the work status information 131 according to the content of the instruction. In this embodiment, the control unit 11 receives an instruction to update the work status in units of one frame (10 minutes), and rewrites the work status according to the instruction. Moreover, the employee of each store can confirm the content of the work status information 131 at any time from the computer apparatus installed in his store.

FIG. 4 is a diagram illustrating a data structure of the store position information 132. The store position information 132 is data in which information indicating the location of the store is described.
As shown in FIG. 4, the store position information 132 has a structure in which information described in the “store” and “location” fields is associated. In the “store” field, identification information for identifying each store is described. In the “location” field, position information indicating the position of each store is described. This position information includes, for example, latitude information and longitude information indicating the location of the store.

The map data 133 represents a map image of an area including a store in which store information is registered in the server device 10. The map data 133 is data used when the store location is pointed on the map.
FIG. 5 shows an example of a map image represented by the map data 133. A rectangle shown in the map image corresponds to a site (section) where a facility such as a store is located, and an area between the rectangles corresponds to a flow line. In addition, corresponding to each position on the map image, position information indicating the position is assigned in advance. This position information is included in the map data 133 in advance. Further, this position information corresponds to the position information included in the store position information 132, and includes latitude information and longitude information. Each “★” mark shown in FIG. 5 represents the position of the store where the store information is registered in the server device 10. The above-mentioned “Store ABC” is located at the position labeled “Store ABC” in FIG.
Although the location of each store is specified by the store location information 132, an image corresponding to the “★” mark is not included in advance in the map image indicated by the map data 133.

  The storage unit 13 of the server device 10 stores store information of each store that can be provided to the mobile communication terminal 20 in addition to the above-described information. For example, the storage unit 13 stores image information representing an image obtained by photographing the appearance of each store and image information representing an image obtained by photographing an employee at each store. In addition, the storage unit 13 stores information related to store specifications and attributes such as the charge system and business form of each store.

FIG. 6 is a functional block diagram illustrating a functional configuration realized by the control unit 11.
The control part 11 implement | achieves each function corresponded to the shop specific | specification part 111, the estimation part 112, and the provision part 113 by running a program.
The store specifying unit 111 acquires position information indicating the position of the mobile communication terminal 20 through communication with the mobile communication terminal 20 by the communication unit 12, and is on the moving path of the mobile communication terminal 20 based on the acquired position information. Identify the store. This position information includes latitude information and longitude information obtained by the GPS positioning function of the mobile communication terminal 20. For example, the store specifying unit 111 compares the position information received from the mobile communication terminal 20 by the communication unit 12 and the position information described in the store position information 132, and the relationship satisfies a predetermined condition. The store is identified as having passed through the location of the store. For example, when the distance between the location of the store and the current position of the mobile communication terminal 20 is equal to or less than a predetermined distance, the store specifying unit 111 determines that the user has passed the store location.
In this embodiment, the moving route refers to a route on which the mobile communication terminal 20 (the user who owns the mobile communication terminal 20) has already moved.

  The prediction unit 112 determines the arrival time at the store based on the time required for the user to reach the current location after the user of the mobile communication terminal 20 passes the location of the store specified by the store specifying unit 111. Predict. The prediction unit 112 specifies the current position of the user based on the position information received from the mobile communication terminal 20. For example, the prediction unit 112 refers to the time measured by the time measuring unit T, and calculates the difference between the time when the user of the mobile communication terminal 20 passes the store position and the time when the user arrives at the current position. . The prediction unit 112 adds the calculated difference to the current time, and predicts the arrival time when the user visits the store again. In this case, the prediction unit 112 predicts the arrival time when the user uses again the movement route used until the user moves from the store position to the current position.

  The providing unit 113 acquires the work status at the arrival time predicted by the prediction unit 112 from the storage unit 13 and provides the mobile communication terminal 20 with the work situation. Here, the providing unit 113 acquires the work status related to the store specified by the store specifying unit 111 from the work status information 131, and provides store information including at least the work status.

[Operation of the embodiment]
Next, the operation of the server device 10 will be described.
FIG. 7 is a flowchart showing a procedure of operations executed by the control unit 11 of the communication terminal 10.
First, the mobile communication terminal 20 accesses the server device 10 in response to a user operation, and requests to receive store information. The control unit 11 of the server device 10 executes the following processing steps for providing store information for the mobile communication terminal 20 that has received this request by the communication unit 12.

The control unit 11 receives the position information transmitted from the mobile communication terminal 20 through the communication unit 12 (step SA1). The control unit 11 sequentially stores, in a memory, a set of position information periodically acquired by receiving from the mobile communication terminal 20 and a time at which the position information is acquired. Next, the control part 11 specifies the shop in the movement path | route of the mobile communication terminal 20 based on the received positional information (step SA2). Here, the control unit 11 specifies the store through which the user has passed based on the relationship between the location information received from the mobile communication terminal 20 and the location information described in the store location information 132. For example, the control unit 11 identifies all stores where the distance between the user's movement route and the store position is equal to or less than a predetermined distance, and the identification information indicating the store and the user has reached the store position (that is, the passage) The set with the time is stored in the memory.
In addition, the control part 11 specifies the time when the user reached | attained the position of a shop using the time-measurement result of the time T. FIG.

  Next, the control part 11 judges whether the arrival time to the store specified by the process of step SA2 is predicted (step SA3). Here, when the user of the mobile communication terminal 20 is moving, the control unit 11 determines “NO” until the user performs a predetermined operation that instructs to predict the arrival time. When the control unit 11 determines “NO” in the process of step SA3, the control unit 11 returns to the process of step SA1. The control unit 11 receives the position information periodically transmitted from the mobile communication terminal 20 until the mobile communication terminal 20 instructs to predict the arrival time, and repeats the processing steps of steps SA1 to SA3. Execute.

  FIG. 8 shows the store specified by the process of step SA2 and the movement route of the user on the map image shown in FIG. Here, it is assumed that the user has moved along a moving route indicated by a broken-line arrow in the drawing. In FIG. 8, “☆” means the position of “Store ABC”. In this case, the control unit 11 specifies a store facing the moving route used by the user, for example. That is, the control part 11 specifies each store of the position shown by "A"-"G" in FIG.

  Subsequently, it is assumed that the user moves through the downtown area, arrives at the current position (for example, a coffee shop) indicated by “H” in FIG. 8, and operates the mobile communication terminal 20 that instructs to predict the arrival time. . When receiving this operation, the mobile communication terminal 20 notifies the server device 10 to that effect. When the communication unit 12 receives the notification that the arrival time is predicted, the control unit 11 of the server device 10 determines “YES” in the process of step SA3.

  Next, the control unit 11 presents the list of stores specified in the process of step SA2 to the mobile communication terminal 20 through the communication unit 12 (step SA4). Here, the control unit 11 controls the mobile communication terminal 20 to display the information providing screen OS1 as shown in FIG. 9 based on the identification information indicating the store stored in the memory.

FIG. 9 is a diagram illustrating an example of the information provision screen OS1 displayed on the mobile communication terminal 20.
A map image M represented by the map data 133 is arranged on the information providing screen OS1. The map image M is an image in which the location of the store specified by the process of step SA2 is indicated by “★” in a range including the user's moving route. Further, the name of the store specified by the control unit 11 is given below the map image M. At this time, the codes such as “A” to “G” described above may be attached so that the correspondence between the position on the map image M of the store and the name of each store can be understood. Further, the information providing screen OS1 is configured so that the name of each store shown below the map image M can be selected using, for example, a hyperlink. When any store name is designated by the cursor Cu in the mobile communication terminal 20, the mobile communication terminal 20 notifies the server device 10 of the designated store. The control unit 11 receives the notification by the communication unit 12 and specifies a store that provides store information. Here, it is assumed that the store name “Store ABC” is designated by the mobile communication terminal 20.

Returning to the description of FIG.
Next, the control unit 11 predicts the arrival time of the user at the store specified for the processing in step SA4 (step SA5). The control unit 11 calculates the difference between the time when the user of the mobile communication terminal 20 passes the store position and the time when the user arrives at the current position. The control unit 11 specifies the time when the mobile communication terminal 20 arrives at the current position based on the set of position information and time stored in the memory. Moreover, the control part 11 specifies the time which passed the position of the store based on the set of the store identification information stored in the memory and the time of arrival at the store.

  For example, the time when the position information of the position closest to “Store ABC” is acquired is “21:35”, and the time when the position information of the current position is first acquired is “21:51”. If so, the difference of “16 minutes” is calculated. Then, the control unit 11 adds the calculated difference “16 minutes” to the current time (here, the current time is “22:00”) and arrives at “22:16”. Calculate the time. That is, the control unit 11 predicts the arrival time of the user at the store ABC as “22:16”. In this way, the control unit 11 predicts the arrival time at the store based on the moving speed of the user and the distance between the user's current position and the store.

  The time when the control unit 11 first acquires the position information of the current position is used so that the arrival time can be accurately predicted even when the user stays at the current position for a long time. It is to make it. However, the control unit 11 may use position information that can be considered that the user has arrived at the current position. Further, in the process of step S5, the control unit 11 predicts the arrival time at the store when the user uses the travel route used until the user moves from the store location to the current location again. That is, in the process of step SA5, the control unit 11 predicts the arrival time when the user uses the movement route indicated by the solid line arrow in FIG.

  Next, the control unit 11 acquires the work status at the arrival time calculated in the process of step SA5 from the work status information 131, and provides the store information including the acquired work status to the mobile communication terminal 20 (step SA6). Here, the control part 11 performs control for providing store information so that the information provision screen OS2 as shown in FIG.

FIG. 10 is a diagram showing an example of the information providing screen OS2 displayed on the mobile communication terminal 20.
As shown in FIG. 10, on the information provision screen OS2, a display image IMG in which the photographed image IMG2 of the employee is superimposed on the photographed image IMG1 representing the appearance of the store ABC is arranged. The mobile communication terminal 20 can designate an employee whose work status is to be confirmed, and the control unit 11 of the server device 10 receives image information indicating the photographed image IMG2 of the designated employee and the photographed image IMG1. The image information indicating the display image IMG is generated by synthesizing the image information. In the information providing screen OS2, the name of the store and the fee system are displayed as store information on the upper side of the display image IMG. Below the display image IMG, the work status at “22:16”, which is the arrival time of the user, is displayed together with the employee's name and the like. If the work status of the employee a is displayed in FIG. 10, the information providing screen OS2 displays that the employee a is “available for customer service”. Employee a is in a state where customer service is not possible at “22:00”, which is the current time, and is in a state where customer service is possible at “22:00” where the user is expected to arrive. The user can grasp the situation in advance.

Further, a button B labeled “Reservation” is arranged on the information provision screen OS2. When the button B is selected on the mobile communication terminal 20, a call can be made to the store, and for example, an inquiry to the store or an employee reservation can be easily performed.
The employee of the store that has accepted the reservation operates the computer device in the store according to the reservation content, and updates the content of the work status information 131 registered in the server device 10.

  In addition, although the work status regarding one employee is displayed in FIG. 10, information on the work status of other employees belonging to the store is also provided by scrolling or switching pages on the mobile communication terminal 20. It is displayed on the screen OS2. For example, employees b and c are in a state where “22:16” cannot be served as shown in FIG. Therefore, the control unit 11 does not display the information providing screen OS2 for the employees b and c, or displays the information providing screen OS2 so that the user can grasp that the service is impossible. In addition, the control unit 11 provides the work status only for employees who are going to work based on the contents of the “attendance / absence” field of the work status information 131, and provides the work status for employees who are going to work. You may make it not. That is, if the server apparatus 10 is a structure which provides the working status of the employee at the arrival time of the user, it can take various modes as to how to provide it.

  According to the embodiment described above, the server device 10 specifies a store on the moving route of the mobile communication terminal 20 and provides store information of the store to the mobile communication terminal 20 at a predetermined timing. At that time, the server device 10 predicts the arrival time when the user goes from the current position to the designated store, and provides the employee's work status at the predicted arrival time. Thereby, even if it is a store where the working status of each employee changes every moment, the user can grasp in advance the working status when actually arriving at the store. Therefore, for the user, it is possible to suppress the inconvenience that the user first knows that the desired service cannot be received after arrival at the store.

[Modification]
The present invention can be implemented in a form different from the above-described embodiment. The present invention can also be implemented in the following forms, for example. Further, the following modifications may be combined as appropriate.
[Modification 1]
In the above-described embodiment, the server device 10 provides store information including work information to the mobile communication terminal 20 based on the work situation described in the work situation information 131. On the other hand, the server device 10 according to this modified example has a configuration that provides a work situation of an employee who can be served at the arrival time of the user in consideration of the situation such as the current position of the employee.

FIG. 11 is a functional block diagram illustrating a functional configuration realized by the control unit 11.
The control part 11 implement | achieves each function corresponded to the shop specific | specification part 111, the estimation part 112, the provision part 113, and the estimation part 114 by running a program. The functions realized by the store identification unit 111 and the prediction unit 112 are the same as those in the above-described embodiment. The estimation unit 114 acquires position information indicating the position of the employee's mobile communication terminal (hereinafter referred to as “employee terminal”), and the work position described in the current position indicated by the acquired position information and the work status information 131 Based on the situation, the time at which the employee becomes available (hereinafter referred to as “service available time”) is estimated. The providing unit 113 provides the work status of the employee to the mobile communication terminal 20 after the serviceable time estimated for each employee by the estimating unit 114.
The employee terminal is a mobile phone or a smartphone owned by the employee, and may be a communication terminal having a function equivalent to that of the mobile communication terminal 20, for example.

FIG. 12 is a flowchart illustrating a processing procedure executed when the control unit 11 of the server device 10 estimates the employee serviceable time. The server device 10 periodically executes the following processing steps for each employee.
First, the control unit 11 determines whether or not an employee goes to a store where the employee is present (step SB1). Here, the control unit 11 refers to the “attendance / absence” field of the corresponding employee in the work status information 131 and determines whether or not the employee will attend work.

  If the employee is not scheduled to attend work and “absence / absence” is described in the “attendance / absence” field of the work status information 131 (step SB1; NO), the control unit 11 indicates that he / she will attend temporary work. It is determined whether or not there is a communication (step SB2). If the control unit 11 determines that there is no temporary attendance notification from the employee terminal of the employee (step SB2; NO), the control unit 11 determines that the employee's work status is not provided on that day (step SB3). . Whether or not there has been a temporary attendance notice, the employee of the store inputs that fact into the server device 10 in response to a telephone call from the employee terminal to the store or via e-mail, and the control unit 11 The presence or absence of temporary work may be determined according to the input content. Moreover, the structure which notifies that to the server apparatus 10 using a web page etc. from an employee terminal may be sufficient.

  In the process of step SB2, when the control unit 11 determines that a temporary attendance notification has been received from the employee terminal of the employee scheduled to be absent (step SB2; YES), the process proceeds to the process of step SB4. Moreover, also when it determines that the control part 11 is going to work by the process of step SB1 (step SB1; YES), it progresses to the process of step SB4.

  Next, the control part 11 pinpoints the present position of an employee terminal (step SB4). Here, the control unit 11 transmits a notification request for the current position to the employee terminal by the communication unit 12. When the employee terminal receives this notification request, the employee terminal measures the current position of the terminal itself using the GPS positioning function, and transmits the position information to the providing server 20. The control unit 11 specifies the position of the employee terminal based on the position information received by the communication unit 12.

  Next, the control unit 11 determines whether or not the employee is in the store (step SB5). The control unit 11 compares the position information of the current position of the employee specified in the process of step SB4 with the position information of the store registered in the store position information 132, and when the position information matches, It is determined that the employee is in the store (step SB5; YES). Then, the control unit 11 determines whether or not the employee can immediately serve customers (step SB6). The control unit 11 refers to the work status of the employee in the work status information 131 for the current time counted by the time measuring unit T. Here, the control unit 11 determines “YES” if “service is possible” is described in this field, and determines that this employee is immediately provided with the work status (step SB7).

In the process of step SB5, when the control unit 11 determines that the employee is not in the store (step SB5; NO), the process proceeds to the process of step SB8. Then, the control unit 11 estimates the time required until the employee becomes available (step SB8). For example, the control unit 11 compares the position information of the current position of the employee terminal identified in the process of step SB4 with the position information of the store registered in the store position information 132, and determines the distance from the employee's store. calculate. Then, the control unit 11 divides the calculated distance by the employee's moving speed such as walking speed to calculate the time required for moving to the store (that is, the moving time). And the control part 11 adds the preparation time required for preparations, such as changing of an employee, to the movement time, and calculates the required time until an employee can be in customer service.
In addition, about the movement time and the preparation time, the control part 11 may calculate based on the parameter decided beforehand, with reference to the past log | history for every employee, for example, the average time and the maximum time are shown. It may be adopted.

  Next, the control unit 11 determines whether or not the employee is available for customer service after the required time estimated in the process of step S8 from the current time (step SB9). Here, the control unit 11 refers to the work status at the time obtained by adding the required time to the current time. If “serving is possible” is described in this field, the control unit 11 determines “YES” in the process of step SB9. Then, the control unit 11 estimates the time obtained by adding the required time to the current time as the serviceable time, and determines to provide the work status after the serviceable time (step SB10).

  On the other hand, when the control unit 11 determines in the process of step S9 that the customer service is not possible at the time after the required time (step SB9; NO), the control unit 11 estimates the customer serviceable time (step SB11). Here, the control unit 11 specifies the earliest time that is the time after the lapse of the estimated time estimated in the process of step S8 and whose work status is “service available” in the work status information 131. Then, the control unit 11 determines that the time specified in the processing of step SB11 is the serviceable time, and provides the work situation after the serviceable time (step SB12).

  Also, when the control unit 11 determines that the customer service is not possible in the process of step SB6 (step SB6; NO), the control unit 11 proceeds to the process of step SB11. In this case, the control unit 11 specifies the earliest time after the current time in the work status information 131 that the work status is “service possible”. And the control part 11 estimates that the time specified by the process of step SB11 is a serviceable time, and judges that a work situation is provided after the serviceable time (step SB12).

  As described above, when the control unit 11 determines the time to start providing work status, the control unit 11 stores the content in the memory. And the control part 11 starts provision of the working condition of each employee sequentially after the time according to the stored content. According to the configuration of this modified example, the server device 10 can obtain more information on employees who can serve customers in the light of the situation such as the current position of the employee without artificially managing the location and situation of the employee. The mobile communication terminal 20 can be provided accurately.

[Modification 2]
In the above-described embodiment, the work status information 131 describes the work status in units of time divided in advance. The data structure of the work status information 131 is not limited to this structure. For example, an employee of a store may specify the start time as the work status together with the work status of “service available”, “reserved”, and “break”, and describe them in the work status information 131 . For example, the business form may be determined by the regulations of the store, such as 60 minutes for a normal customer service, 70 minutes for a customer service by reservation, and 10 minutes for a break. Therefore, the server device 10 can also manage the work status of employees by storing the start time of a certain work status and the type of the work status as work status information.

[Modification 3]
In the embodiment described above, when predicting the arrival time of the user, the server device 10 predicts the arrival time when the user uses the travel route that has been used from the time the user passes through the store to the current position again. . On the other hand, the user may be walking while searching for a downtown area, and the movement route may not be the shortest distance between the store and the current position. Therefore, the server device 10 may predict the arrival time when another route is used, such as when the user uses the shortest route. In this case, the control unit 11 calculates an average moving speed by dividing the distance from the store to the current position by the required time from the store to the current position. Then, the control unit 11 divides the distance of an arbitrary movement route from the current position to the store by the moving speed, calculates the required time for visiting the store again, adds this to the current time, and arrives at the arrival time Predict.
Except for the configuration related to the calculation of the arrival time in the server device 10, it may be the same as in the above-described embodiment. However, in order to understand which route is required when the user uses the control unit 11, FIG. The route may be displayed on the information providing screen OS1 shown.

[Modification 4]
In embodiment mentioned above, although the server apparatus 10 provided store information only about the store in a user's movement path | route, you may provide the store information of a store other than this. For example, the control unit 11 of the server apparatus 10 may specify a store within a predetermined distance range (hereinafter referred to as “distance range”) from a position on the movement route (for example, within 30 m). And the control part 11 estimates arrival time about each of the specified shop. At this time, the control unit 11 calculates the average moving speed of the user based on the required time from the position of a certain store to the current position, and divides the distance from the current position to the store by the moving speed. Calculate the required time. And the control part 11 is good to add this required time to the present time, and to predict the arrival time to each store.
If it does in this way, even if it is a case where a user does not pass the position of a store, the server apparatus 10 can also provide the store information of the store suitable for a user's preference, for example.

[Modification 5]
In the configuration of Modification 4 described above, when the control unit 11 of the server device 10 specifies a store within a predetermined distance range from a position on the movement route, the distance range is dynamically changed according to the surrounding environment. It may be changed. For example, the control unit 11 reduces the distance range so that the number of stores providing store information does not become excessive at locations where stores are densely populated. On the other hand, at a position where the stores are not so dense, the control unit 11 increases the distance range so that the number of stores providing the store information does not decrease too much. That is, the control unit 11 may adopt the density of stores as the surrounding environment. Moreover, the control part 11 may use the width | variety of the flow line used as a movement path | route as a surrounding environment. For example, at a position where the width of the flow line is small, the control unit 11 reduces the distance range so that the number of stores providing store information does not become excessive. On the other hand, the control unit 11 increases the distance range so that the number of stores that provide store information does not become too small at a position where the width of the flow line is large.

FIG. 13 is a functional block diagram illustrating a functional configuration realized by the control unit 11.
The control part 11 implement | achieves each function corresponded to the shop specific | specification part 111, the estimation part 112, the provision part 113, and the environment specific part 115 by running a program. The functions realized by the store identification unit 111 and the prediction unit 112 are the same as those in the above-described embodiment. The environment specifying unit 115 specifies the surrounding environment of the mobile communication terminal 20. For example, the storage unit 13 stores position information indicating each position and a parameter indicating the surrounding environment in association with each other. Then, the environment identification unit 115 identifies the surrounding environment by reading the parameter associated with the position information of the current position from the storage unit 13. The distance storage unit 134 is provided in the storage unit 13, for example, and stores the size of the distance range according to the surrounding environment. Based on the stored contents of the distance storage unit 134, the store specifying unit 111 specifies stores included in the distance range according to the distance range according to the surrounding environment of the position indicated by the position information specified by the environment specifying unit 115.
In addition to the above, the control unit 11 may dynamically change the predetermined distance according to various conditions such as weather, time, season, and the like.

[Modification 6]
In the embodiment described above, the server device 10 provides store information for the store specified in the process of step SB4. However, the server device 10 may not have a configuration related to this specification. In this case, when presenting store information of a plurality of stores, the server device 10 may provide store information including work status according to the priority for each store or employee according to the content of the work status at the arrival time. Good. For example, the control unit 11 preferentially selects stores with a large number of employees who can be served at the arrival time or a ratio of employees who can be served among all employees among the employees who are registered at each store. May be provided. Moreover, the control part 11 may provide a work condition so that the priority of the employee who can serve customers at an earlier time is made higher with reference to the arrival time.

  Further, the server device 10 may provide store information so as to increase the priority of a store with an early arrival time (that is, a store close to the current position). Moreover, it is the structure which can receive a user's evaluation for the server apparatus 10, and you may make a priority high, so that the evaluation of a store or an employee is high. Moreover, the server apparatus 10 analyzes the preference from the store visited by the user in the past or the employee who has been designated, and increases the priority of the store suitable for the preference, or the priority of the employee suitable for the preference. May be raised.

  Moreover, the server apparatus 10 may provide store information according to the priority for every store or employee according to the conditions specified by the user of the mobile communication terminal 20. Such conditions include, for example, store fee structure, employee attributes (eg, age, height, weight, hobbies, personality, etc.), store specifications (contents of handling items such as alcoholic beverages, presence / absence of private rooms, acceptable The number of customers, the business form of the store, etc.). The server device 10 stores these conditions for each store. The user of the mobile communication terminal 20 registers the contents of these conditions in the mobile communication terminal 20. The server device 10 provides store information by increasing the priority of employees and stores that have many items that meet the specified conditions.

  When providing the store information according to the priority, the control unit 11 performs an operation (for example, a scroll operation or a user operation) for displaying the contents of the store or the employee with higher priority, for example. It is preferable to reduce the operation amount of the page switching operation. For example, in the information provision screen OS1 shown in FIG. 9, the control unit 11 displays the store name at the top of the screen as the store has a higher priority. For example, when displaying the list of employee names, the control unit 11 displays a higher priority at the top of the screen.

[Modification 7]
In the embodiment described above, the server device 10 may provide store information even when the user is moving. In this case, the user can grasp the store through which the user has passed while moving. At that time, when the user is on the moving route, the server device 10 calculates the arrival time at the store as needed with the position as the current position. And the control part 11 provides the mobile communication terminal 20 with the shop information containing the work situation based on the calculated arrival time.

[Modification 8]
In the above-described embodiment, a telephone call can be made when the user presses button B on the information provision screen OS2 so that the user can easily reserve an employee. Good. For example, the control unit 11 of the server device 10 controls the mobile communication terminal 20 to display a screen for allowing the user to specify a store or an employee. And the control part 11 receives the reservation content designated by the mobile communication terminal 20 by the communication part 12, and updates the work status information 131 according to the reservation content. According to this structure, it is not necessary for the employees of each store to update each information manually.

  Further, the information that can be reserved by the mobile communication terminal 20 may include information other than information relating to presence / absence of customer service. For example, in a store where an employee can select a costume to be worn, it may be possible to make a reservation including the costume. In this configuration, the control unit 11 may describe the work status information 131 in association with the type of costume. In this configuration, the server device 10 may present the user with a photographed image of an employee wearing a selectable costume.

[Modification 9]
In the embodiment described above, the control unit 11 of the server device 10 has a function of specifying the movement route of the user of the mobile communication terminal 20 based on the position information. Therefore, the store facing the flow line that has become the movement route may be specified. In this case, the server device 10 stores in the storage unit 13 a correspondence relationship between the movement route and a store to be specified when the user moves along the movement route. And the shop specific | specification part 111 is good to specify the shop in a user's movement path | route according to the correspondence. Thus, various modifications are possible for the configuration for the store specifying unit 111 to specify a store on the moving route of the user of the mobile communication terminal 20.

[Modification 10]
In the embodiment described above, the server device 10 has acquired the position information by receiving the position information from the mobile communication terminal 20, but may acquire the position information collected by an external device, for example. Further, in the above-described embodiment, the position information includes latitude information and longitude information. However, it is only necessary that the server apparatus 10 can identify the relative position of the mobile communication terminal 20 with respect to each store.

[Modification 11]
The store of the embodiment described above is a restaurant that provides employee service. On the other hand, the contents of the store business in the present invention are not limited to specific ones. The store of the present invention can be, for example, a store with a request that the user wants to know the working status of employees at each time.
In the above-described embodiment, the control unit 11 of the server device 10 has the time measuring unit T. However, the server device 10 acquires time information indicating time from an external time server, for example, without the time measuring unit T. The time at may be managed.
Moreover, each function which the control part 11 of the server apparatus 10 mentioned above implement | achieves is implement | achieved by the combination of a some program, or may be implement | achieved by cooperation of a some hardware resource.

DESCRIPTION OF SYMBOLS 1 ... Store information provision system, 10 ... Server apparatus, 11 ... Control part, 111 ... Store specification part, 112 ... Prediction part, 113 ... Provision part, 114 ... Estimation part, 115 ... Environment specification part, 12 ... Communication part, 13 DESCRIPTION OF SYMBOLS Storage unit 131 Work status information 132 Store position information 133 Map data 134 Distance storage unit 20 Mobile communication terminal

Claims (7)

A work status storage unit that stores the work status of employees at each time for each store,
A communication unit communicating with the mobile communication terminal;
When location information indicating the location of the mobile communication terminal is received by the communication unit, a store identifying unit that identifies a store on the travel route of the user of the mobile communication terminal based on the received location information;
A prediction unit that predicts the arrival time at the store based on the time required for the user to reach the current position indicated by the position information after the user has passed the store position specified by the store specifying unit. When,
A server device comprising: a providing unit that obtains the work status at the arrival time predicted by the prediction unit for the identified store from the work status storage unit and provides the work status to the mobile communication terminal. The server device according to claim 1, wherein the prediction unit predicts the arrival time when the user uses the travel route again. The store specifying unit specifies a store within a predetermined distance from a position on the moving route,
The server device according to claim 1, wherein the prediction unit predicts the arrival time based on the required time for each store specified by the store specifying unit. An environment specifying unit for specifying the surrounding environment of the mobile communication terminal;
The server device according to claim 3, wherein the store specifying unit specifies a store according to the predetermined distance having a size corresponding to the surrounding environment specified by the environment specifying unit. The providing unit includes:
The server apparatus according to any one of claims 1 to 4, wherein the work status is provided according to a priority for each store or the employee according to the work status of the arrival time. Based on the current position of the employee's mobile communication terminal and the work status stored in the work status storage unit, an estimation unit that estimates a serviceable time at which the employee can be serviced,
The communication unit receives position information indicating a current position from the employee's mobile communication terminal,
The said providing part provides the said work situation of the said employee after the said service possible time estimated for every said employee by the said estimation part. The one of Claim 1 to 5 characterized by the above-mentioned. The server apparatus of description. A computer having a communication unit for communicating with a mobile communication terminal;
A work status storage unit that stores the work status of employees at each time for each store,
When location information indicating the location of the mobile communication terminal is received by the communication unit, a store identifying unit that identifies a store on the travel route of the user of the mobile communication terminal based on the received location information;
A prediction unit that predicts the arrival time at the store based on the time required for the user to reach the current position indicated by the position information after the user has passed the store position specified by the store specifying unit. When,
The program for acquiring the said work situation of the arrival time predicted by the said prediction part about the specified store from the said work situation memory | storage part, and making it function as a provision part provided to the said mobile communication terminal.

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