JP2011198218A - Ordering accounting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily detect an employee's fraud in real time.SOLUTION: A sales management system includes a sales data processor for holding beforehand information that indicates monitoring object processing with unauthorized use assumed out of processing of sales data which is data related to selling, carrying out processing of sales data according to an operator's operation, and notifying an fraud monitoring device of the occurrence of the monitoring object processing if the executed processing corresponds to the monitoring object processing, and the fraud monitoring device for outputting an alarm when notified of the occurrence of the monitoring object operation from the sales data processor.

Description

  The present invention relates to a technique for detecting fraudulent acts that are performed when a fee for goods or the like is settled.

  Every time an employee sells a product or service in a store, a device that generates sales data and processes the sales data (hereinafter referred to as “sales data processing device”) is widely used to facilitate sales management. It's being used.

  Here, the sales data is data related to sales such as the name, unit price, sales date and time, and accounting contents of a product or service.

  Sales data processing systems are used in stores that take various business forms. For example, the business forms of a store include a system in which orders are received on the floor and accounting is performed at a cashier counter, and a system in which accounting is performed at a cashier counter without prior ordering. Hereinafter, the former method is referred to as an ordering accounting method, and the latter method is referred to as a cashier accounting method.

  Here, in the ordering accounting method, one sales data is generated for each order. One piece of sales data corresponds to one slip or receipt. Since a plurality of products or services can be ordered in one order, one sales data may include a plurality of products. In the cashier accounting method, one sales data is also generated for each order. In the cashier accounting system, since ordering and accounting are performed simultaneously, each time a receipt is issued, one sales data is generated in association with one receipt.

  An example of the ordering accounting method will be described. A POS (Point of Sales) system for an ordering accounting system has a POS terminal as a sales data processing device in addition to a handy terminal and a kitchen printer.

  When an employee receives an order from a customer and inputs an order to the handy terminal, order data indicating a product name, a unit price of the product, and the like related to the order is transmitted to the POS terminal.

  The POS terminal installed at the checkout counter receives the order data from the handy terminal and generates sales data including the order data.

  The employee operates the POS terminal, that is, the sales data processing device at the time of accounting, and causes the sales data processing device to execute various processes on the sales data.

  For example, when an employee inputs the payment amount of a customer to the sales data processing device and performs an operation to end the settlement after delivering the change to the customer, the sales data processing device accounts for the operation at the time of the accounting. Generate data and add to sales data. The accounting data is data indicating accounting contents such as the total unit price of the product, the payment amount deposited from the customer, and the amount of change given to the customer.

  Here, for reasons other than adding accounting data, an employee may change sales data by operating a sales data processing device during accounting.

  For example, when an order mistake of an employee occurs or a customer cancels an order, the sales data processing device indicates that the order has been canceled in the sales data of the order according to the order cancel operation. Add information.

  Further, when discounting a product, according to the discount operation, the sales data processing device subtracts the discount amount from the unit price of the product indicated by the sales data. When one or more products are ordered, the employee designates one of the products and performs a discount operation, whereby the unit price of the designated product is changed in the sales data.

  As described above, the sales data can be changed by the employee performing order cancellation or discount operation on the sales data processing apparatus. For this reason, it is possible that an employee performs fraudulent activities such as stealing money or merchandise, eating and drinking, etc., and concealing a shift in sales data caused by the fraudulent activity by changing sales data.

  For example, consider a case where a person who collaborates with an employee orders a dish as a product and eats the dish for nothing at a restaurant in an ordering accounting system. In this case, if the employee cancels the order after eating or drinking, the shift in the sales data due to the ruined eating or drinking is concealed.

  In addition, when an employee illegally obtains a product at a cashier accounting method store, the product is obtained illegally by performing a discount operation until the unit price of the product reaches 0 yen before obtaining the product. The shift in sales data due to is hidden.

  As described above, fraudulent acts may not be detected due to changes in sales data by employee operations.

  In order to prevent such employee fraud, the POS system described in Patent Document 1 includes a POS terminal, a monitoring camera, and a monitoring management device. Only while the POS terminal performs the accounting process, the monitoring camera captures the vicinity of the POS terminal, and the monitoring management apparatus records the captured video. The store manager can detect employee fraud by accessing the monitoring management device, playing back recorded video, and verifying it.

  The POS system described in Patent Literature 2 includes a POS terminal and a server. The POS terminal stores an operation pattern that can cause illegal accounting in the cashier accounting method, and when an operation that matches the operation pattern is performed, a statistic such as the frequency and frequency is calculated and transmitted to the server. . The server periodically outputs a journal describing the transmitted statistics. The store manager can detect employee fraud by examining the journal.

  The system described in Patent Document 3 includes a plurality of registers and an information monitoring device. Each register transmits the generated sales data to the information management apparatus, and the information management apparatus prints out the sales data. The store manager can detect processing that may have been executed illegally by verifying the sales data printed out.

  The POS terminal described in Patent Document 4 prints the number of operations when an operator performs an operation that is suspected of causing the POS terminal to process sales data for an unauthorized purpose. Store managers can detect employee fraud by collecting and verifying printed materials.

  The POS terminal described in Patent Literature 5 prints sales data totals separately from receipts. Store managers can detect employee fraud by collecting and verifying printed materials.

JP 2003-217028 A JP 2007-241338 A Japanese Patent Laid-Open No. Sho 62-166494 JP 59-170962 A JP-A-3-29079

  However, in the systems or POS terminals described in Patent Documents 1 to 5, it may be difficult to detect employee fraud in real time.

  In the system described in Patent Literature 1, in order to detect fraud, an administrator needs to reproduce the video recorded in the monitoring management device to confirm the presence of fraud. For this reason, the system described in Patent Document 1 is unsuitable for detecting fraud in real time.

  In the system described in Patent Document 2, since the server periodically outputs the journal accumulated for a certain period of time, it takes time until the journal is output after the fraudulent act occurs. Cannot be detected.

  In the system described in Patent Document 3, the store manager must verify the printed sales data in order to detect employee fraud. Of the contents shown in the sales data, there is a case where it cannot be determined without a certain degree of experience as to which part is to be detected to detect fraud efficiently. For this reason, when an administrator is not accustomed, it takes time to verify sales data, and it is difficult to detect fraud in real time.

  When using the POS terminal described in Patent Documents 4 and 5, the administrator detects fraud after collecting and verifying the printed matter of the POS terminal. Since the configuration is such that the printed material is collected and verified after the fraud is performed, the administrator cannot detect the fraud in real time.

  An object of this invention is to provide the technique which detects an employee's fraud easily in real time.

  In order to achieve the above object, the sales management system of the present invention holds in advance information indicating a monitoring target process that is assumed to be unauthorized use, among sales data processes that are data related to sales. Sales data processing device that executes processing of sales data in accordance with the operation of the operator, and notifies the fraud monitoring device that the monitoring target processing has occurred if the executed processing corresponds to the monitoring target processing; A fraud monitoring device that outputs an alarm when the sales data processing device is notified of the occurrence of the monitoring target operation.

  The sales data processing apparatus according to the present invention includes a sales data processing means for executing processing of sales data, which is data related to sales, in accordance with an operation of an operator, and monitoring that is assumed to be illegally used among sales data processing. Information indicating the target process is stored in advance, and a determination unit that determines whether or not the process executed by the sales data processing unit corresponds to the monitoring target process; and the execution by the determination unit If it is determined that the process corresponds to the monitoring target process, a notification unit that notifies the fraud monitoring apparatus that the monitoring target process has occurred is provided.

  According to the control method of the sales data processing apparatus of the present invention, the sales data processing means executes processing of sales data, which is data related to sales, according to the operation of the operator. A determination unit that holds in advance information indicating an assumed monitoring target process determines whether the process executed by the sales data processing unit corresponds to the monitoring target process, and a notification unit includes: A method of controlling a sales data processing apparatus, wherein if the executed process is determined by the determining means to correspond to the monitored process, the fraud monitoring apparatus is notified that the monitored process has occurred. .

  According to the present invention, processing of sales data is performed according to an operation of an operator in a computer that holds information indicating monitoring target processing that is assumed to be unauthorized use out of sales data processing that is data related to sales. The sales data processing procedure for executing, the judgment procedure for judging whether or not the processing executed by the sales data processing procedure corresponds to the monitoring target process, and the executed processing by the judgment procedure. If it is determined that it falls under the target process, this is a program for executing a notification procedure for notifying the fraud monitoring apparatus that the monitoring target process has occurred.

  According to the present invention, since the fraud monitoring device outputs an alarm when a monitoring target process assumed to be used illegally by an employee is executed, the administrator can easily detect fraud in real time. .

It is a block diagram which shows one structural example of the sales management system in the 1st Embodiment of this invention. It is a block diagram which shows one structural example of the register | resistor in the 1st Embodiment of this invention. (A) It is a figure which shows an example of the content which the sales data of the 1st Embodiment of this invention shows. (B) It is a figure which shows an example of the content which the sales data of the 1st Embodiment of this invention shows. It is a figure which shows an example of the content which the sales data of the 1st Embodiment of this invention shows. It is a figure which shows an example of the receipt of the 1st Embodiment of this invention. It is a flowchart which shows an example of operation | movement of the register | resistor in the 1st Embodiment of this invention. It is a flowchart which shows an example of the fraud detection process in the 1st Embodiment of this invention. (A) It is an example of the alarm report in the 1st Embodiment of this invention. (B) It is an example of the alarm report in the 1st Embodiment of this invention. It is a block diagram which shows the example of 1 structure of the sales management system in the 2nd Embodiment of this invention. It is an example of the alarm report in the 2nd Embodiment of this invention. It is a flowchart which shows an example of the fraud detection process in the 2nd Embodiment of this invention. It is a block diagram which shows the example of 1 structure of the sales management system in the 3rd Embodiment of this invention. It is an example of the alarm report in the 3rd Embodiment of this invention. It is a flowchart which shows an example of the fraud detection process in the 3rd Embodiment of this invention. It is a block diagram which shows one structural example of the sales management system of the modification of this invention. It is a block diagram which shows the example of 1 structure of the sales management system in the 4th Embodiment of this invention. It is a figure which shows an example of the receipt of the 4th Embodiment of this invention. It is a flowchart which shows an example of the fraud detection process in the 4th Embodiment of this invention.

(First embodiment)
A first embodiment for carrying out the present invention will be described with reference to the drawings. FIG. 1 is a block diagram illustrating a configuration example of the sales management system 1 according to the present embodiment. The sales management system 1 is a system that generates sales data and manages the generated sales data. In the present embodiment, the sales management system 1 is used in an ordering accounting method store such as a restaurant.

  The sales management system 1 has a plurality of registers. In the present embodiment, the sales management system 1 includes a handy terminal 10, a register 20, and a kitchen printer 30.

  In the present embodiment, the handy terminal 10 and the register 20 are connected via a wireless LAN (Local Area Network), and the register 20 and the kitchen printer 30 are connected via a wired LAN or a wireless LAN.

  The handy terminal 10 is a terminal carried by employees on the floor. When the employee receives an order and inputs the order to the handy terminal 10, the handy terminal 10 transmits order data indicating the order contents to the register 20 and the kitchen printer 30. The contents of the order are, for example, the name of the product or service for which the order has been received, the unit price of the product or service, the date and time when the order was placed, the slip number, or the like. Order data may be transmitted from the handy terminal 10 to the register 20 and transmitted from the register 20 to the kitchen printer 30.

  A plurality of products may be ordered in one order. In that case, data for a plurality of products is described in one order.

  The register 20 is a POS terminal that is installed at a cashier counter or the like and can perform accounting processing. The register 20 includes a sales data processing unit 201, a fraud detection unit 202, and a communication unit 203.

  The communication unit 203 receives order data from the handy terminal 10.

  The sales data processing unit 201 generates unaccounted sales data from the order data received by the communication unit 203 and stores it. Each time the sales data processing unit 201 receives one order data, the sales data processing unit 201 generates one unaccounted sales data from the order data.

  Unaccounted sales data is sales data before accounting that does not include accounting data. The accounting data is data indicating accounting contents such as the total unit price of the product, the payment amount of the customer, and the amount of change.

  When an employee performs an accounting operation at the time of accounting, the sales data processing unit 201 generates accounting data according to the accounting operation, stores it as accounted sales data, and deletes it from the unaccounted sales data. The accounted sales data is sales data generated by adding the accounting data to the unaccounted sales data after the liquidation is completed.

  The fraud detection unit 202 holds, as processing to be monitored (hereinafter referred to as “monitoring target processing”), processing that is assumed to be unauthorized use by the employee among the sales data processing, Refer to when detecting.

  In the present embodiment, cancellation processing of unaccounted sales data among sales data is set as a monitoring target process. Unaccounted sales data cancellation processing means that when an order cancellation or order error occurs, information indicating that the order has been canceled is added to the unaccounted sales data and stored as canceled sales data. It is processing. The cancellation processing for unaccounted sales data is also called unaccounted cancellation processing.

  The accrual cancellation process may be performed for fraudulent purposes, such as allowing the employee himself or a person conspiring with the employee to purchase or eat goods or services without paying for it. Therefore, in this embodiment, this non-accrual cancellation process is set as the monitoring target process.

  The fraud detection unit 202 generates alarm data when detecting the monitoring target process. The alarm data is information notifying that the monitoring target process has been executed. The fraud detector 202 transmits the generated alarm data to the kitchen printer 30.

  The kitchen printer 30 is a printer that is installed in a kitchen or the like and used for printing slips or the like. In the present embodiment, the kitchen printer 30 prints an alarm report indicating the contents of the alarm data in addition to the slip.

  Instead of printing both the slip and the alarm report by the kitchen printer, a kitchen printer for printing the slip and a kitchen printer for printing the alarm report may be provided separately.

  The kitchen printer 30 includes a communication unit 301 and an output unit 302. The communication unit 301 receives alarm data from the register 20.

  When the communication unit 301 receives the order data, the output unit 30 creates and prints various slips from the order data. The voucher to be printed is a cook voucher referred to by a kitchen employee or a floor voucher for a floor employee to put on a customer seat.

  Further, when the communication unit 301 receives alarm data, the output unit 302 generates and prints an alarm report from the alarm data. The alarm report describes the date and time when the monitoring target process was performed, the type of the monitoring target process, and the like.

  The store manager can easily detect employee fraud in real time by referring to the printed alarm report.

  FIG. 2 is a block diagram illustrating an example of a specific configuration of the register 20 of the present embodiment. Referring to the figure, the register 20 includes a CPU (Central Processing Unit) 211, a memory 212, a ROM (Read Only Memory) 213, a display 214, a barcode scanner 215, a keyboard 216, a receipt printer 217, and a communication interface 218.

  The CPU 211 controls the entire register 20 and reads and executes a program stored in the ROM 213. The memory 212 temporarily stores information processed by the CPU 211. The ROM 213 stores a program for controlling the register 20, a program for processing sales data, a program for detecting monitoring target processing, and the like.

  The display 214 displays a screen for operating the register 20 under the control of the CPU 211. The barcode scanner 215 is used to read information from the printed barcode.

  The keyboard 216 is an input device for an employee to input accounting contents and the like into a register. The receipt printer 217 prints a receipt or the like under the control of the CPU 211. The communication interface 218 is an interface for the register 20 to communicate with the kitchen printer 30.

  The functions of the sales data processing unit 201 and the fraud detection unit 202 in FIG. 1 are realized by the CPU 211 in FIG. 2 executing a program stored in the ROM 213. The function of the communication unit 203 in FIG. 1 is realized when the CPU 211 in FIG. 2 uses the communication interface 218.

  FIG. 3A is an example of the contents shown in the unaccounted sales data of this embodiment. Referring to the figure, unaccounted sales data includes information indicating a slip number and order data. The order data includes information indicating the product name, product unit price, and quantity for each slip.

  FIG. 3B is an example of contents shown in the accounted sales data of the present embodiment. Referring to the figure, the accounted sales data includes information indicating the receipt number and accounting data in addition to the information included in the unaccounted sales data.

  The accounting data includes information indicating the total, the discount amount, the deposit amount, the change, and the sales date and time for each receipt number.

  Of the sales data, the order data and the information indicating the slip number are received by the register 20 from the handy terminal and stored. The accounting data is generated by the register 20 in accordance with the accounting operation of the employee.

  FIG. 4 is an example of the contents indicated by the cancel sales data. Referring to the figure, in addition to order data indicating the product name, product unit price, and quantity, information indicating the cancellation date and the reason for cancellation is added to the cancellation sales data.

  When there is cancellation of unaccounted data, the sales data processing device adds information indicating the cancellation date and the reason for cancellation to the unaccounted sales data according to the operation of the employee, and stores it as cancellation sales data.

  FIG. 5 is a diagram illustrating an example of a receipt describing sales data of the present embodiment. As shown in the figure, the sales data including the order data and the accounting data is described in the receipt.

  For example, when the register receives from the handy terminal that the customer has ordered one spaghetti, the register 20 generates sales data including order data indicating “one spaghetti 750 yen”. Consider a case where, after receiving 1000 yen from a customer, the employee inputs the amount of the deposit into the register 20 and gives a change of the difference from 750 yen, and then performs an operation to end the settlement. In this case, the register 20 generates accounting data indicating “total 750 yen”, “cash deposit 1000 yen”, and “change 250 yen” and adds it to the unaccounted sales data.

  FIG. 6 is a flowchart showing the operation of the register 20 for detecting the monitoring target process. This operation is started when an operation is performed for some processing in the register 20. In the figure, only the operation in which the register 20 detects the monitoring target process is described, and other operations such as an accounting process and a receipt printing process are omitted.

  An operation is performed for some processing in the register 20 (step S1).

  The register 20 executes a fraud detection process for detecting the monitoring target process (step S2).

  The register 20 determines whether or not a monitoring target process that may have been processed by an employee for an unauthorized purpose has been detected (step S3). If the monitoring target process is detected (step S3: YES), the register 20 generates alarm data for notifying the detected monitoring target process and transmits it to the kitchen printer 30 (step S4).

  When the monitoring target process is not detected (step S3: NO), or after step S4, the register 20 ends the operation of detecting the monitoring target process.

  FIG. 7 is a flowchart showing the fraud detection process of the present embodiment. Referring to the figure, the register 20 determines whether or not an operation for canceling unaccrued data has been performed on the register 20 (step S21).

  The operation for canceling unaccrued data is, for example, the following series of operations. (I) The employee displays a screen (accrual list screen or floor management screen) for displaying the unaccounted data as a list on the register 20, and selects any unaccounted data from the list. (Ii) The employee presses a cancel function key that instructs the register 20 to cancel the unaccounted data.

  (Iii) After the register 20 displays a pop-up message requesting confirmation of unaccounted cancellation, the employee presses the confirmation button. (Iv) After the register 20 displays the cancel reason confirmation screen, the employee selects one of “order cancel”, “order error”, and “other” as the cancel reason.

  If an operation for canceling the unaccounted data has been performed (step S21: YES), the register 20 cancels the unaccounted data (step S22) and detects the process as a monitoring target process (step S23). When the operation for canceling the unacquired data is not performed (step S21: NO), or after step S23, the register 20 ends the fraud detection process.

  FIGS. 8A and 8B show an example of the alarm report of the present embodiment. The alarm report shown in FIG. And a message for warning that there has been unaccrual cancellation processing, and the date and time when the monitoring target processing was detected.

  In the alarm report shown in FIG. 8B, the name of the operated employee is further described. A table that associates an employee with an ID number is held in the register 20, and the register 20 can be operated by the employee by inputting the ID number, so that the name of the operated employee can be described. .

  In the present embodiment, a register for transmitting alarm data and a kitchen printer for outputting an alarm report are provided one by one, but a plurality of registers and kitchen printers may be provided. Of course.

  In this embodiment, the kitchen printer is configured to output an alarm by printing an alarm report. However, any device that outputs an alarm may be any device that can receive alarm data and output an alarm, and is not limited to a kitchen printer. For example, as in a second embodiment described later, the kitchen display can output a warning.

  In this embodiment, the kitchen printer outputs an alarm by printing an alarm report. However, the kitchen printer may output an alarm by a method other than printing. For example, an alarm may be output by sound.

  Specifically, some kitchen printers emit a buzzer or chime when order data is received. A kitchen printer having such a function is set to sound a buzzer sound or the like when alarm data is received.

  When it is desired to distinguish between reception of order data and alarm data, separate kitchen printers are provided for alarm report printing and slip printing. Alternatively, the tone color is changed according to whether or not the received data is alarm data, or the sound is output only when alarm data is received.

  In addition, a voice may be output from the kitchen printer, and an alarm may be output by voice.

  In this embodiment, the kitchen printer is installed in the kitchen, but the installation location of the kitchen printer is not limited to the kitchen as long as it can communicate with the register.

  In the present embodiment, the register 20 detects the non-accrual cancellation process as the monitoring target process. However, the monitoring target process detected by the register 20 is not limited to the non-accrual cancellation process as long as the sales data is suspected of being processed for an illegal purpose.

  In the present embodiment, the slip number is included in the alarm report. The message, the date and time, and the name of the employee are described, but the contents described in the alarm report are not limited to these.

  The kitchen printer may write only the message in the alarm report. Information other than the date and the name of the employee may be described. For example, information for identifying an employee other than the name, a number for identifying a register, information for identifying a store, contents of sales data, and the like may be described.

  The register of this embodiment is an example of the sales data processing device of the present invention, and the kitchen printer of this embodiment is an example of the fraud monitoring device of the present invention. The fraud detection unit of the present embodiment corresponds to the determination unit of the present invention, and the communication unit of the present embodiment corresponds to the notification unit of the present invention.

  As described above, according to the present embodiment, since the fraud monitoring device outputs an alarm when a monitoring target process that an employee may execute for an unauthorized purpose is executed, the administrator Fraud can be easily detected in real time.

  Further, since the alarm report describes information for identifying the employee, the manager can specify the employee who has performed the fraud.

By making the sales data processing device a POS terminal, the present invention can be applied to a store where a POS system is introduced.
(Second Embodiment)
A second embodiment of the present invention will be described with reference to FIGS. FIG. 9 is a block diagram showing a configuration example of the sales management system 1a of the present embodiment. The sales management system 1a has a kitchen display in place of the kitchen printer. It differs from the sales management system 1 of the first embodiment in that the register detects the cancellation process.

  In the sales management system 1 a, the register 20 includes a fraud detection unit 202 a instead of the fraud detection unit 202. Moreover, it has the kitchen display 30a instead of the kitchen printer 30 of this embodiment.

  After the receipt is printed, the fraud detection unit 202a receives the receipt No. of the receipt. The process to cancel is detected as the monitoring target process.

  Receipt No. The canceling process is a process of deleting the accounting data from the accounted sales data after accounting. Receipt No. The cancellation process may be executed for an illegal purpose, such as an employee who receives a price from a customer and gives a receipt to the customer to embezzle the price. Therefore, in this embodiment, this receipt No. Cancel processing is set as the monitoring target processing.

  The kitchen display 30a has the same configuration as the kitchen printer 30 of the first embodiment except that the kitchen display 30a has an output unit 302a instead of the output unit 302.

  The output unit 302a displays the contents of the alarm report on a display (not shown) provided in the kitchen display.

  The operation of the register 20 of this embodiment is the same as the operation of the register of the first embodiment shown in FIG.

  FIG. 10 is a diagram illustrating an example of an alarm report according to the present embodiment. Referring to the figure, the alarm report includes a message and date and a slip number. Receipt No. Is described.

  FIG. 11 is a flowchart showing the fraud detection process of the present embodiment. Referring to the figure, the register 20 has a receipt number. It is determined whether or not an operation for canceling is performed (step S21a).

  Receipt No. The operation for canceling is, for example, the following series of operations. (I) The employee displays a standby screen on the register 20 and receives a receipt number. Press the function key to execute the cancellation. (Ii) The employee receives a receipt No. to be canceled. Is input to the register 20. Or, if the employee has a receipt No. listed on the standby screen, Select one of the following. (Iii) The employee presses the registration button.

  Receipt No. If the operation for canceling is performed (step S21a: YES), the designated receipt No. is cancelled. The accounting data in the accounted sales data corresponding to is deleted, and the sales indicated by the deleted sales data is subtracted from the sales of the store. Then, the register 20 detects the process as a monitoring target process (step S22a).

  Receipt No. Is not performed (step S21a: NO), or after step S22a, the register 20 ends the fraud detection process.

As described above, according to the present embodiment, the manager of the store can receive the receipt number from the alarm report. Cancellation processing can be easily detected in real time.
(Third embodiment)
A third embodiment of the present invention will be described with reference to FIGS. FIG. 12 is a block diagram illustrating a configuration example of the sales management system 1b according to the present embodiment. The sales management system 1b is different from the sales management system 1 of the first embodiment in that the handy terminal outputs an alarm report instead of the kitchen printer, and the register detects the 0 yen accounting process instead of the non-accrual cancellation process. Different.

  The sales management system 1 b includes a handy terminal 30 b and a kitchen printer 40 instead of the kitchen printer 30. The sales management system 1b has a handy terminal 30b for outputting an alarm report in addition to the handy terminal 10 for employees on the floor to input orders. The handy terminal 30b is used by a store manager to monitor employee fraud.

  The handy terminal 30b includes a communication unit 301b and an output unit 302b. The communication unit 301b receives alarm data from the register 20, and the output unit 302b generates and outputs an alarm report from the alarm data. If the handy terminal 30b has a printing function, an alarm report is printed. If the handy terminal 30b has a display device (not shown), an alarm report is displayed on the display device.

  The kitchen printer 40 is a slip printing printer that receives order data from the handy terminal 10 and creates and prints a slip from the order data. Order data may be received from the register 20.

  The register 20 of this embodiment includes a fraud detector 202b instead of the fraud detector 202. The fraud detection unit 202b detects the 0 yen accounting process as the monitoring target process by reducing the total amount at the time of accounting by reducing the sales data.

  The zero-yen accounting process may be performed for fraudulent purposes, such as allowing an employee or a person conspiring with an employee to obtain goods or services without paying for it. The goods acquired for 0 yen are crossed by employees, for example. Therefore, in this embodiment, this 0 yen accounting process is set as the monitoring target process.

  The operation of the register 20 of this embodiment is the same as the operation of the register of the first embodiment shown in FIG.

  FIG. 13 is a diagram illustrating an example of an alarm report according to the present embodiment. Referring to the figure, the alarm report includes a message and date and a slip number. Receipt No. Is described.

  FIG. 14 is a flowchart showing the fraud detection process of the present embodiment. The register 20 determines whether or not a discount target product has been selected by the employee (step S21b).

  If a discount target product has been selected (step S21b: YES), the register 20 determines whether or not a discount button for discounting has been pressed (step S22b).

  If the discount button is not pressed (step S22b: NO), the register 20 returns to step S22b. If the discount button has been pressed (step S22b: YES), the register 20 subtracts the discount amount from the price before the discount for the sales data corresponding to the selected product. The sales data is updated so as to be the same value (step S23b).

  The register 20 determines whether or not a registration button for confirming the discount process has been pressed (step S24b).

  If the registration button has not been pressed (step S24b: NO), the register 20 returns to step S22b.

  If the registration button has been pressed (step S24b: YES), the register 20 determines whether or not the total price of the product indicated by the sales data is 0 yen (step S25b).

  If the total price of the product is 0 yen (step S25b: YES), the register 20 detects the 0 yen accounting process as a monitoring target process (step S26b).

  When the discount target product is not selected (step S21b: NO), the total price of the product is not 0 yen (step S25b: NO), or after step S26b, the register 20 ends the fraud detection process.

  In the present embodiment, the register 20 detects the monitoring target process when the total price of the product becomes 0 yen. However, the register 20 may be configured to set a threshold value higher than 0 yen and detect the monitoring target process when the threshold value becomes equal to or lower than the threshold value.

  In this embodiment, the register 20 detects the 0 yen accounting process when the total amount becomes 0 yen due to the discount. However, the register 20 detects the 0 yen accounting process by a process other than the discount. Also good. For example, the register 20 executes the process of setting the unit price to 0 yen for the unit price-free product whose unit price can be freely set at the time of accounting. When the total amount of the product becomes 0 yen, the register 20 performs the 0 yen accounting process. It may be detected.

  In this embodiment, only the handy terminal outputs an alarm report. However, as shown in FIG. 15, the register 20 may transmit alarm data to both the kitchen printer and the handy terminal, and these terminals may output an alarm report.

As described above, according to the present embodiment, since the register 20 detects the 0 yen accounting process, the store manager can easily detect the unauthorized discount process from the alarm report in real time.
(Fourth embodiment)
A fourth embodiment of the present invention will be described with reference to FIGS. FIG. 16 is a flowchart illustrating a configuration example of the sales management system 1c according to the present embodiment.

  The sales management system 1c is different from the sales management system 1 of the first embodiment in that the handy terminal prints an alarm report instead of the kitchen printer, and the register detects the return processing of the goods instead of the non-accrual cancellation processing. Different. The sales management system 1c of the present embodiment is used in a cashier accounting type store.

  The sales management system 1 c has a handy terminal 30 c instead of the handy terminal 10 and the kitchen printer 30. Further, the register 20 of the present embodiment includes a fraud detection unit 202c instead of the fraud detection unit 202. The fraud detector 202c detects merchandise return processing as monitoring target processing.

  The merchandise return process is a process of adding information indicating that there is a return to the sales data. Product return processing is fraudulent, such as an employee who receives a receipt from a customer and gives a receipt, but does not actually return it, but reduces the sales through the return processing, and misappropriates the reduced money May be executed for various purposes. Therefore, in this embodiment, this return process is set as the monitoring target process.

  The configuration of the handy terminal 30c is the same as that of the handy terminal 30b of the third embodiment.

  The fraud detector 202c detects the return process as a monitoring target process. The contents described in the alarm report of the present embodiment are the same as the contents described in the alarm report of the third embodiment except that the return processing is notified.

  FIG. 17 is a diagram showing an example of a receipt describing sales data of the present embodiment. Referring to the figure, the sales data of this embodiment includes product data and accounting data.

  The product data is data for managing the product such as the name of the product and the unit price. The accounting data of this embodiment has the same contents as the accounting data of the first embodiment.

  The register 20 of this embodiment acquires product data from the barcode scanner 215 and generates sales data from the product data.

  When an operation for executing a merchandise return process is performed, the register 20 updates the sales data so that information indicating the result of the return process (return date and time, reduction in sales amount, etc.) is added to the sales data. .

  FIG. 18 is a flowchart showing the fraud detection process of the present embodiment. Referring to the figure, the register 20 determines whether or not an operation for executing merchandise return processing has been performed (step 21c).

  The operation for executing the merchandise return processing is, for example, the following series of operations. (I) The employee displays a standby screen on the register 20 and presses a return function key for executing a return process. (Ii) After the register 20 displays a pop-up message requesting confirmation of execution of the return processing, the employee presses the confirmation button.

  (Iii) The employee receives the receipt No. of the receipt on which the product to be returned is described. Enter. (Iv) The register 20 receives a receipt number. After displaying a list of products corresponding to, the employee selects a product to be returned from among them. (V) The employee presses an accounting button for confirming the return processing.

  If an operation for executing the return processing is performed (step S21c: YES), the register 20 updates the sales data so that the unit price of the returned merchandise decreases from the sales amount of the accounting data. Then, the register 20 detects the return process as a monitoring target process (step S22c).

  When the operation for executing the return process is not performed (step S21c: NO), or after step S22c, the register 20 ends the fraud detection process.

  As described above, according to the present embodiment, the store manager can easily detect unauthorized return processing in real time from the alarm report.

  The non-accrual cancellation process of the first embodiment may be detected by the second embodiment and the third embodiment.

  In addition, the receipt No. 2 of the second embodiment. The cancellation process may be detected in the first embodiment, the third embodiment, and the fourth embodiment.

  Further, the 0-yen accounting process of the third embodiment may be detected by the first embodiment, the second embodiment, and the fourth embodiment.

  Moreover, you may make it detect the returned goods process of 4th Embodiment in 1st Embodiment thru | or 3rd Embodiment.

  Furthermore, a plurality of monitoring target processes may be detected in the first to fourth embodiments.

  In the first embodiment, a kitchen printer, in the second embodiment, a kitchen display, and in the third and fourth embodiments, a handy terminal is used as a fraud monitoring device. However, in any of the first to fourth embodiments, the fraud monitoring device may be any device that can receive alarm data and output an alarm, and is not limited to a kitchen printer or the like.

  In the first to fourth embodiments, the monitoring target process is detected in the flow of some processing in the register 20, but temporarily stores from the start to the end of any one processing in the register 20, It may be determined whether the process is a monitoring target process immediately after the end of the process.

  In the first to fourth embodiments, the flowcharts shown in FIGS. 6, 7, 11, 14 and 18 are realized by the register 20 executing a computer program. However, all or a part of these flowcharts may be configured to be executed by circuits or components in the register 20.

1, 1a, 1b, 1c Sales management system 10 Handy terminal 20 Register 201, 201c Sales data processing unit 202, 202a, 202b, 202c Fraud detection unit 203 Communication unit 211 CPU
212 memory 213 ROM
214 Display 215 Barcode scanner 216 Keyboard 217 Receipt printer 218 Communication interface 30 Kitchen printer 30a Kitchen display 30b, 30c Handy terminal 301, 301b, 301c Communication unit 302, 302a, 302b, 302c Output unit

Claims (10)

Of the sales data processing, which is data related to sales, information indicating the monitoring target processing that is assumed to be unauthorized use is stored in advance, and the sales data processing is executed according to the operation of the operator. If the processed processing corresponds to the monitoring target processing, a sales data processing device that notifies the fraud monitoring device that the monitoring target processing has occurred;
An unauthorized monitoring device that outputs an alarm when the occurrence of the monitoring target operation is notified from the sales data processing device;
Having a sales management system.   The sales management system according to claim 1, wherein the monitoring target process includes a non-accrual cancellation process for canceling unaccounted sales data.   The monitoring target process is a receipt No. for canceling the accounting sales data. The sales management system according to claim 1, comprising a cancellation process.   The sales management system according to claim 1, wherein the monitoring target process includes a 0 yen accounting process in which the amount of goods or services included in the sales data is changed to set the total amount of goods or services to 0 yen.   The sales management system according to claim 1, wherein the monitoring target process includes a return process for changing sales indicated by the sales data in accordance with an operation at the time of return by the operator. The sales data processing device further acquires identification information for identifying an employee, notifies the fraud monitoring device together with the identification information that the monitoring target processing has been executed,
The sales management system according to any one of claims 1 to 5, wherein the fraud monitoring device outputs an alarm including the identification information.   The sales management system according to any one of claims 1 to 6, wherein the sales data processing device is a POS terminal. Sales data processing means for executing processing of sales data, which is data related to sales, according to the operation of the operator,
Of the sales data processing, information indicating a monitoring target process that is assumed to be unauthorized use is stored in advance, and whether or not the processing executed by the sales data processing unit corresponds to the monitoring target process. A judging means for judging;
If the determination means determines that the executed process corresponds to the monitoring target process, a notification means for notifying the fraud monitoring device that the monitoring target process has occurred;
A sales data processing device. Sales data processing means executes sales data processing, which is data related to sales, according to the operation of the operator,
Of the sales data processing, the determination unit that holds in advance information indicating the monitoring target processing that is assumed to be unauthorized use corresponds to the monitoring target processing. Whether or not
If the notification means determines that the executed process corresponds to the monitoring target process, the notification means notifies the fraud monitoring apparatus that the monitoring target process has occurred. Control method. Among the processing of sales data that is data related to sales, a computer that holds information indicating monitoring target processing that is assumed to be unauthorized use,
Sales data processing procedure to execute sales data processing according to the operator's operation,
A determination procedure for determining whether or not the process executed by the sales data processing procedure corresponds to the monitoring target process; and the determination procedure determines that the executed process corresponds to the monitoring target process If not, a notification procedure for notifying the fraud monitoring device that the monitoring target process has occurred,
A program for running

Images