JP2011055137A - System and method for providing icebreak topic, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for providing an icebreak topic capable of collecting and providing information for icebreak in performing a remote consultation. <P>SOLUTION: This system for providing an icebreak topic is used for providing information for icebreak in performing counseling via a communication network to a counselee staying in a remote location, and includes: a keyword extraction means 1 to extract a keyword from history information representing history of counseling provided for the counselee in the past, and a collection means 2 to collect information for icebreak by accessing a server on the communication network based on the keyword extracted by the keyword extraction means 1. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an ice break topic providing system, an ice break topic providing method, and an ice break topic providing program for providing a topic for ice break when performing remote consultation.

  There is a remote consultation in which a counselor who is a counselor and a counselor receiving a consultation use a communication technology such as the Internet at a distance. In such remote consultation, the counselor and the counselor can use a terminal equipped with a videophone function and a video chat function, so that a consultation that is not much different from a face-to-face consultation can be made.

  In remote consultation, for example, a counseling content is enhanced by displaying counseling additional information on a display unit of a terminal held by the counselor.

  For example, Patent Document 1 describes an interactive interactive system that can perform remote consultation.

  Patent Document 2 describes a search method that can search for content related to content being browsed by the user.

JP-A-11-289523 JP 2007-122513 A

  The counselor uses a counseling method generally called ice breaking or ice breaking, in which the counselor begins to talk from the public talk and the like without suddenly entering the core topic in order to loosen the counseling psychological state at the time of consultation.

  However, in a general system that supports remote consultation, information that can be used as additional information by the counselor when performing remote consultation is the personal information (name, age, and address) of the counselor displayed on the terminal held by the counselor. , Annual income, family structure, medical history, medication history, etc.), past consultation history, and consultation content. Therefore, counselors can only guess the topic of ice breaks from such information. Therefore, the counselor can only talk about ice breaks with limited information stored in the system.

  In addition, the system described in Patent Document 1 merely displays visual information such as characters stored in advance, and cannot collect and provide timely information related to the counseling.

  Patent Document 2 does not disclose any information about collecting information for ice breaks.

  Therefore, the present invention aims to provide an ice break topic providing system, an ice break topic providing method, and an ice break topic providing program capable of collecting and providing information for ice break when performing remote consultation. And

  An ice break topic providing system according to the present invention is an ice break topic providing system that provides information for ice breaks when counseling via a communication network to a counseling in a remote location. A keyword extraction unit that extracts keywords from history information indicating the history of counseling received in the past, and a collection that accesses a server on a communication network and collects information for ice breaks based on the keywords extracted by the keyword extraction unit Means.

  An ice break topic providing method according to the present invention is an ice break topic providing method for providing information for ice break when counseling via a communication network to a counseling in a remote place. A keyword is extracted from history information indicating a history of counseling received in the past, and information on ice breaks is collected by accessing a server on a communication network based on the extracted keyword.

  The ice break topic providing program according to the present invention is an ice break topic providing program for providing information for ice break when counseling via a communication network to a counseling in a remote place, A keyword extraction process that extracts keywords from historical information that indicates the history of counseling received by the counseling, and a collection process that collects information for ice breaks by accessing a server on the communication network based on the extracted keywords Are executed.

  According to the present invention, it is possible to collect and provide information for ice break when performing remote consultation.

It is a block diagram which shows the structural example of the ice break topic provision system by this invention. It is a flowchart which shows the process example which the keyword extraction means 10 performs. It is explanatory drawing which shows the relationship between the keyword extraction means 10 and each memory | storage part. It is a flowchart which shows the process example which the search means 20 performs. It is explanatory drawing which shows the relationship between the search means 20 and each memory | storage part. It is explanatory drawing which shows the example which the display apparatus for counselors displays information according to control of the information display control apparatus. It is a block diagram which shows the minimum structural example of an ice break topic provision system.

  Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an example of the configuration of an ice break topic providing system according to the present invention. As shown in FIG. 1, the ice break topic providing system includes a keyword extraction unit 10, a search unit 20, an information display control unit 30, a personal information storage unit 100, a consultation history information storage unit 200, a search keyword extraction rule storage unit 300, A search keyword storage unit 400, a keyword: site correspondence table storage unit 500, a collected information storage unit 700, and a counselor display device 800 are included.

  The ice break topic providing system is realized by an information processing apparatus such as a personal computer that operates according to a program, for example. As shown in FIG. 1, the ice break topic providing system can be connected to the Internet network.

  In the present embodiment, the ice break topic providing system collects information related to the counseling and provides the counselor with the counselor in a remote counseling system in which the counselor can receive counseling from a counseling in a remote place. For example, the ice break topic providing system is installed in a counseling center where counselors work. In addition, the counselor and the counselor each hold terminals that can communicate with each other via a communication network such as the Internet.

  Specifically, the keyword extracting means 10 is realized by a CPU of an information processing apparatus that operates according to a program. The keyword extraction means 10 is based on the extraction rule information stored in the search keyword extraction rule storage unit 300 from the personal information storage unit 100 and the consultation history information storage unit 200. And a keyword extraction function.

  The keyword extraction unit 10 has a function of generating a search keyword by associating the extracted keyword genre with the keyword and storing the generated search keyword in the search keyword storage unit 400.

  Specifically, the search unit 20 is realized by a CPU of an information processing apparatus that operates according to a program. Based on the keyword genre and keyword of the search keyword stored in the search keyword storage unit 400, the search unit 20 stores the address of a Web site (specifically, a Web server) on the Internet corresponding to the keyword: A function for searching the site correspondence table storage unit 500 is provided. For example, the search means 20 searches the keyword: site correspondence table storage unit 500 for a Web site address associated with a keyword that matches the keyword included in the search keyword and extracts it.

  The search means 20 has a function of accessing a Web site on the Internet based on the Web site address searched from the keyword: site correspondence table storage unit 500. The search unit 20 has a function of receiving information (Internet information 600) from a website on the Internet and storing the received information in the collected information storage unit 700.

  Specifically, the information display control unit 30 is realized by a CPU of an information processing apparatus that operates according to a program. The information display control means 30 has a function of controlling the information stored in the collected information storage unit 700 to be displayed on the counselor display device 800.

  Specifically, the personal information storage unit 100 is realized by a storage device such as a magnetic disk device or an optical disk device. The personal information storage unit 100 stores personal information such as the address and name of a counseling subject to counseling. Such personal information is registered by a system administrator or the like based on registration information from a counseling in advance.

  Specifically, the consultation history information storage unit 200 is realized by a storage device such as a magnetic disk device or an optical disk device. The consultation history information storage unit 200 stores past consultation history information created by the counselor, for example, in a text format. The consultation history information storage unit 200 is not limited to the text format, and may be stored in any recording format, such as the CSV format, as long as the keyword extraction unit 10 can extract a word as a keyword. The consultation history information is registered by a counselor every time counseling is performed, for example.

  Specifically, the search keyword extraction rule storage unit 300 is realized by a storage device such as a magnetic disk device or an optical disk device. The search keyword extraction rule storage unit 300 stores extraction rule information that the keyword extraction unit 10 refers to when extracting keywords. The extraction rule information is created and registered in advance by a system administrator, for example.

  Specifically, the search keyword storage unit 400 is realized by a storage device such as a magnetic disk device or an optical disk device. The search keyword storage unit 400 stores the search keyword generated by the keyword extraction unit 10.

  Keyword: The site correspondence table storage unit 500 is specifically realized by a storage device such as a magnetic disk device or an optical disk device. The keyword: site correspondence table storage unit 500 stores the address of a website on the Internet corresponding to the keyword. Such correspondence information is created and registered in advance by a system administrator, for example.

  The Internet information 600 is information existing on the Internet, and is acquired from the ice break topic providing system.

  Specifically, the collected information storage unit 700 is realized by a storage device such as a magnetic disk device or an optical disk device. The collected information storage unit 700 stores information received by the search unit 20 from a Web site on the Internet.

  Specifically, the counselor display device 800 is realized by a display device such as a display device. The counselor display device 800 has a function of displaying personal information of the counselor and displaying information stored in the collected information storage unit 700 according to the information display control means 30. A plurality of counselor display devices 800 may exist. The counselor display device 800 may transmit and receive information to and from the ice break topic providing system via a network such as the Internet.

  Next, the operation of the ice break topic providing system will be described. FIG. 2 is a flowchart illustrating an example of processing executed by the keyword extraction unit 10. FIG. 3 is an explanatory diagram showing the relationship between the keyword extraction means 10 and each storage unit.

  The personal information storage unit 100 stores personal information such as a counseling address, occupation, hobbies, family structure, annual income, medical history, medical history, past medical history, and the like. In the example illustrated in FIG. 3, the personal information storage unit 100 stores the address, occupation, and hobby portions of personal information as tags, and the Hokkaido, agriculture, and shogi portions as data bodies corresponding to the tags.

  As shown in FIG. 3, the consultation history information storage unit 200 stores consultation history information in which a consultation date is associated with a sentence and a word indicating a consultation content recorded at the time of the consultation. The search keyword extraction rule storage unit 300 also stores a keyword genre list 310 and a keyword group list 320 corresponding to the keyword genre.

  When the counselor and the counselor start the remote consultation system by operating the terminal at hand in order to perform remote consultation, the keyword extraction unit 10 extracts the personal information of the counseling stored in the personal information storage unit 100. (Step S1). For example, the keyword extraction unit 10 inputs identification information that can identify the counseling according to the operation of the counselor, specifies the counseling, and extracts personal information associated with the specified counseling from the personal information storage unit 100. To do.

  Next, the keyword extracting means 10 separates the tag of the personal information extracted from the personal information storage unit 100 and the data body (step S2).

  Next, the keyword extraction means 10 determines whether or not the separated tag matches the keyword genre included in the keyword genre list 310 (step S3).

  If it is determined in step S3 that they match, the keyword extraction unit 10 generates a search keyword by associating the matched tag with the data body, and stores it in the search keyword storage unit 400 (step S4). On the other hand, if it is determined in step S3 that they do not match, the keyword extracting means 10 proceeds to step S5.

  For example, in the example shown in FIG. 3, the personal information storage unit 100 stores <address: Hokkaido> as personal information of the counsel. This indicates that the tag is “address” and the data body corresponding to the tag is “Hokkaido”. For this reason, the keyword extraction means 10 determines that it matches <address: XX> in the keyword genre list 310 stored in the search keyword extraction rule storage unit 300. That is, the keyword extraction unit 10 determines that the tag “address” matches the keyword genre “address”. Then, the keyword extracting unit 10 generates a search keyword <address: Hokkaido> by associating the tag “address” with the data body “Hokkaido” corresponding to the tag, and stores it in the search keyword storage unit 400.

  Next, the keyword extracting means 10 determines whether or not all the personal information of the counseling stored in the personal information storage unit 100 has been extracted (step S5). If it is determined in step S5 that all of the keywords have not been extracted, the keyword extracting unit 10 proceeds to step S1. Thereafter, the keyword extraction means 10 repeats the processing from step S1 to step S5 until it is determined in step S5 that all of them have been extracted.

  On the other hand, if it is determined in step S5 that all are extracted, the keyword extracting means 10 extracts the counseling consultation history information stored in the consultation history information storage unit 200 (step S6). For example, the keyword extraction unit 10 inputs identification information that can identify the counsel, identifies the counsel, and extracts the consultation history information associated with the identified counsel from the consultation history information storage unit 200.

  Next, the keyword extraction means 10 separates words from the consultation history information extracted from the consultation history information storage unit 200 (step S7). For example, the keyword extracting means 10 separates words that match a pre-stored word list by extracting them from the consultation history information.

  Next, the keyword extraction means 10 determines whether or not the separated word matches a keyword included in the keyword group list 320 (step S8).

  If it is determined in step S8 that they match, the keyword extraction unit 10 adds the corresponding tag in the extraction rule information (keyword group list 320) using the matching word as the data body (step S9), and generates a search keyword. (Step S10). Then, the keyword extraction unit 10 stores the generated search keyword in the search keyword storage unit 400.

  For example, in the example illustrated in FIG. 3, the consultation history information storage unit 200 stores “back pain” and “high blood pressure” as words. Therefore, the keyword extraction means 10 extracts <disease name: low back pain> and <disease name: high blood pressure> containing "low back pain" or "high blood pressure" from the keyword group list 320. Then, the keyword extracting means 10 generates search keywords <disease name: low back pain> and <disease name: high blood pressure> by adding the corresponding tags "disease name" with "low back pain" or "high blood pressure" as the data body, and search. It is stored in the keyword storage unit 400.

  On the other hand, if it is determined in step S8 that they do not match, the keyword extracting means 10 proceeds to step S11.

  Next, the keyword extracting means 10 determines whether or not all the counseling consultation history information stored in the consultation history information storage unit 200 has been extracted (step S11). If it is determined in step S11 that all of the keywords have not been extracted, the keyword extracting unit 10 proceeds to step S6. After that, the keyword extracting means 10 repeats the processing from step S6 to S11 until it is determined in step S11 that all have been extracted.

  On the other hand, if it is determined in step S11 that all have been extracted, the keyword extracting unit 10 ends the process.

  In the present embodiment, the keyword detection unit 10 extracts keywords from the personal information and the consultation history information. However, for example, the keyword detection unit 10 narrows down and extracts keywords that are common to the personal information and the consultation history information. Also good. In addition, for example, when a plurality of keywords can be extracted, the keyword detecting unit 10 may extract the keywords by narrowing down to a predetermined number or more. In addition, the keyword extraction unit 10 may extract keywords from information that has a new registration date among personal information and consultation history information. In this way, it is possible to extract keywords that the counseling seems to be more interested in.

  Next, the operation of the search means 20 will be described. FIG. 4 is a flowchart illustrating an example of processing executed by the search unit 20. FIG. 5 is an explanatory diagram showing the relationship between the search means 20 and each storage unit. As shown in FIG. 5, the keyword: site correspondence table storage unit 500 stores detailed classification information of keywords in addition to a pair of keyword genre and keyword. Further, the keyword: site correspondence table storage unit 500 stores the address (URL) of a Web site having associated information in association with the classification information.

  When the processing of the keyword extraction unit 10 is completed, the search unit 20 extracts the search keyword stored in the search keyword storage unit 400 (step S12).

  Next, in the search unit 20, whether or not the keyword: site correspondence table storage unit 500 stores a keyword genre / keyword pair that matches the search keyword (keyword genre and keyword) extracted from the search keyword storage unit 400. Is determined (step S13).

  If it is determined in step S13 that it is stored, the search means 20 uses the address (URL) of the Web site stored in association with the matching search keyword (keyword genre and keyword pair) as keyword: site correspondence. Extracted from the storage unit 500 (step S14). On the other hand, if it is determined that it is not stored, the search means 20 moves the process to step S17.

  Next, the search means 20 accesses a website having related information via the Internet based on the extracted address (URL) (step S15).

  Then, the search means 20 receives information from the accessed website and stores the received information in the collected information storage unit 700 (step S16). For example, the search unit 20 receives a window image from the accessed website and stores it in the collected information storage unit 700.

  For example, it is assumed that the search unit 20 extracts <address: Hokkaido> as a search keyword in the search keyword storage unit 400 shown in FIG. In this case, when the search means 20 searches the keyword: site correspondence table storage unit 500 with <address: Hokkaido>, <address: Hokkaido / weather>, <address: Hokkaido / self-government>, and <address: Hokkaido / news> Matches the search keyword.

  In the example shown in FIG. 5, among the information stored in the keyword: site correspondence table storage unit 500, the weather, autonomy, and news portions are detailed classification information. The keyword: site correspondence table storage unit 500 stores the URLs of websites having information related to the classification information in advance in association with each other. Based on this URL, the search means 20 accesses information (Internet information 600 shown in FIG. 1) in a Web site on the Internet via the Internet.

  For example, when the classification information is weather, the search means 20 accesses the website based on the associated address “http://www.hokkaitenki.co.jp/”, and from this website, Weather information can be received.

  The search means 20 repeats the search for the keyword genre / keyword pair that matches the search keyword, and performs the same processing for each classification information of the matched keyword genre / keyword pair. Then, the search unit 20 receives information from a plurality of websites on the Internet, and stores the received information in the collected information storage unit 700.

  Next, the search means 20 determines whether or not all search keywords stored in the search keyword storage means 400 have been extracted (step S17). If it is determined that all the search keywords have not been extracted, the search means 20 proceeds to step S12. Thereafter, until it is determined in step S17 that all search keywords have been extracted, the search means 20 repeats the processing from steps S12 to S17.

  If it is determined in step S17 that all search keywords have been extracted, the search unit 20 ends the process.

  Next, the operation of the information display control means 30 will be described. FIG. 6 is an explanatory diagram illustrating an example in which the counselor display device 800 displays information according to the control of the information display control device 30.

  When the processing of the search means 20 is completed, the information display control means 30 extracts information received from each Web site from the collected information storage unit 700 and displays the extracted information on the counselor display terminal 800 held by the counselor. To control.

  In the example shown in FIG. 6, the information display control means 30 displays on the counselor display terminal 800 a window image received from a website having weather information of Hokkaido where the counseling is located, in addition to the counseling image. It is controlled to let you. In addition, the information display control means 30 controls the counselor display terminal 800 to display Hokkaido local government information and agricultural news. As described above, the information display control unit 30 may display a plurality of pieces of information that are topics for ice breaking.

  As described above, in the present embodiment, the keyword extraction unit 10 extracts keywords from counseling personal information and consultation history information. Then, the search unit 20 extracts the address of the Web site associated with the extracted keyword from the keyword: site correspondence table storage unit 500. Then, the search means 20 receives information from the website based on the extracted address. Then, the information display control means 30 controls the received information to be displayed on the counselor display control device 800.

  Therefore, the counselor can obtain information related to personal information, interests, past consultation contents, etc. of the counseling from a website on the Internet when performing remote consultation with the counseling. Therefore, a familiar topic can be brought to the counseling, and the effect of the ice break can be enhanced.

  For example, in the example shown in FIG. 6, the information displayed by the counselor display device 800 indicates that the counseling address is Hokkaido, and can automatically know the current weather information of Hokkaido. Therefore, even in remote consultation, it is possible to bring up familiar topics such as "It's cold today, how about snow?"

  Next, the minimum configuration of the ice break topic providing system according to the present invention will be described. FIG. 7 is a block diagram illustrating a minimum configuration example of the ice break topic providing system. As shown in FIG. 7, the ice break topic providing system includes a keyword extraction unit 1 and a collection unit 2 as minimum components.

  In the ice break topic providing system with the minimum configuration shown in FIG. 7, when counseling is performed via a communication network for a counseling in a remote location, the keyword extraction means 1 uses a history of counseling received by the counseling in the past. The keyword is extracted from the history information indicating. The collecting unit 2 accesses a server on the communication network based on the keyword extracted by the keyword extracting unit 1 and collects information for ice break.

  Therefore, according to the ice break topic providing system having the minimum configuration, the counselor can know familiar topics regarding the counseling in the remote consultation.

  In addition, in this embodiment, the characteristic structure of the ice break topic provision system as shown to the following (1)-(5) is shown.

  (1) When an ice break topic providing system provides counseling to a counseling at a remote location via a communication network, history information indicating the history of counseling received by the counseling in the past (for example, consultation history information) Communication based on keyword extraction means (for example, realized by the keyword extraction means 10) that extracts keywords from the consultation history information stored in the storage unit 200 and keywords (for example, search keywords) extracted by the keyword extraction means. And collecting means (for example, realized by the search means 20) for collecting information for ice break by accessing a server on the network.

  (2) In the ice break topic providing system, the keyword extracting means may be configured to extract a keyword from personal information including counseling attributes (for example, personal information stored in the personal information storage unit 100). .

  (3) The ice break topic providing system causes the display device (for example, the counselor display device 800) to display the ice break information collected by the collecting means (for example, the Internet information 600 stored in the collected information storage unit 700). It may be configured to include display control means (for example, realized by the display control means 30) to control as described above.

  (4) In the ice break topic providing system, the keyword extraction means may be configured to extract keywords according to a predetermined extraction rule (for example, keyword genre list 310 or keyword group list 320).

  (5) The ice break topic providing system includes correspondence information storage means (for example, realized by the keyword: site correspondence table storage unit 500) that stores correspondence information in which keywords and server addresses are associated in advance, and is collected The means may be configured to specify an address corresponding to the keyword extracted by the keyword extracting means from the correspondence information, and access a server on the communication network according to the specified address to collect information for ice break. .

  The present invention can be applied to a remote counseling application.

DESCRIPTION OF SYMBOLS 1,10 Keyword extraction means 2 Collection means 20 Search means 30 Information display control means 100 Personal information storage part 200 Consultation history information storage part 300 Search keyword extraction rule storage part 310 Keyword genre list 320 Keyword group list 400 Search keyword storage part 500 Keywords: Site correspondence table storage unit 600 Internet information 700 Collected information storage unit 800 Counselor display device

Claims (9)

An ice break topic providing system that provides information for ice break when counseling via a communication network to a counseling in a remote location,
Keyword extracting means for extracting a keyword from history information indicating a history of counseling received by the counseling in the past;
An ice break topic providing system comprising: a collecting means for accessing a server on a communication network and collecting information for ice break based on the keyword extracted by the keyword extracting means. The ice break topic providing system according to claim 1, wherein the keyword extracting means extracts a keyword from personal information including counseling attributes. The ice break topic providing system according to claim 1, further comprising display control means for controlling the display device to display the information for ice break collected by the collecting means. The ice break topic providing system according to any one of claims 1 to 3, wherein the keyword extracting means extracts a keyword according to a predetermined extraction rule. Correspondence information storage means for storing correspondence information in which keywords and server addresses are associated in advance;
The collecting means identifies an address corresponding to the keyword extracted by the keyword extracting means from the correspondence information, and accesses the server on the communication network according to the identified address to collect information for ice break. The ice break topic providing system according to any one of 4 above. An ice break topic providing method for providing information for ice break when counseling via a communication network to a counseling in a remote place,
Extracting keywords from history information indicating the history of counseling received by the counseling in the past,
An ice break topic providing method comprising collecting information for ice break by accessing a server on a communication network based on the extracted keyword. The ice break topic providing method according to claim 6, wherein keywords are extracted from personal information including counseling attributes. An ice break topic providing program that provides information for ice breaks when counseling via a communication network to a counseling in a remote location,
On the computer,
A keyword extraction process for extracting a keyword from history information indicating a history of counseling received by the counseling in the past;
An ice break topic providing program for executing a collection process of collecting information for ice breaks by accessing a server on a communication network based on the extracted keywords. On the computer,
The ice break topic providing program according to claim 8, wherein a keyword extraction process is executed to extract a keyword from personal information including counseling attributes.

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