JP2011003142A - Water service business management support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a water service business management support system for supporting reasonable business performance by reflecting a strategy target of a higher-order department in a lower-order department.SOLUTION: The water service business management support system includes: a measuring means 200A-F for acquiring monitoring information of a water service facility; a water quality-process database 36 for storing the monitoring information; a consumer database 37 for storing complaint data from consumers; a financial database 38 for storing financial income and expenditure data of the water service facility; a strategy target database 34 for storing a strategy target or the like of each department; an evaluation index database 35 for storing a formula or the like of the evaluation index; a planning means 41 for selecting an input parameter for an evaluation item of a selection department when the input parameter for the evaluation index of the higher-order department of the selection department is an item in charge of acquisition of the selection department; and an evaluation index calculating means 42 for calculating the evaluation index by using information stored in the databases 35 to 38 for the input parameter selected in the evaluation item by the planning means 41.

Description

  The present invention relates to a system for supporting management of a water supply business, for example, a system for supporting planning of water quality / process management, customer service, financial management and promotion of technology succession in water supply business and monitoring of evaluation indexes thereof. Concerning.

  There is an information system for managing corporate activities by a technique using a balance score card (Patent Document 1, etc.). This is a corporate activity evaluation system that uses a strategy / measure model, a corporate activity model, and an external environmental factor model to calculate the predicted value of a management index and uses this value to improve the factor (process factor, external environmental factor) , Identify strategic objective factors). In addition, the execution process in the business process is measured and the corporate activity is evaluated.

JP 2006-268592 A

  The current water supply business has various problems such as tight financial situation, mass retirement of skilled staff (so-called 2012 problem), and separation of customers' tap water.

  In order to maintain a sound financial system, it is necessary to reduce costs in parallel with securing water revenues. To reduce costs, rationalize operation and maintenance operations and optimize the timing of maintenance and renewal of equipment. Is required.

  There is a monitoring control system and an information system attached to it for support of daily work, but in the water supply business, each department tends to own and use the system. For this reason, information sharing, decision making based on shared information, and business efficiency are not necessarily performed well.

  In addition, the water supply business has huge equipment including water purification plants and water supply and distribution facilities, but since these construction periods are concentrated in the period of high economic growth, some of them will reach the end of their useful lives in the future. It is expected to expand rapidly. As a countermeasure, the introduction of asset management techniques has begun, but the effects of the introduction have not been clarified because data has not been accumulated.

  Next, measures to deal with the so-called 2012 issue include outsourcing to the private sector, extension of employment after retirement, and business support by introducing an IT system. However, in the operation of water supply facilities such as water purification plants, there are many parts that have been referred to as know-how such as understanding the characteristics of raw water quality and responding to abnormalities, and it is not possible to respond only by taking the above countermeasures. .

  Moreover, from the standpoint of customers, demands for ensuring safety and quality such as taste are increasing for tap water. This is illustrated by the recent increase in bottled water shipments and the decrease in water demand. This has been addressed in terms of planning, such as the formulation and publication of water quality inspection plans and the recommendation of formulating water safety plans. For these plans, it is important to check the execution status and periodically review the plan that reflects this. However, if information is managed individually in each department, the execution status of the targets included in the plan will be sufficient. Difficult to check with frequency.

  As described above, since there are problems in water quality / process management, customer service, financial management, and technology transfer categories, it is necessary to promote comprehensive management. Management methods such as ISO9001, Six Sigma, and Balanced Scorecard have been proposed, but it is desirable to promote them smoothly using a seamless information management system in the water supply business.

  For example, Patent Document 1 defines a strategy / measure in a company as a strategy / measure model, but it does not have a mechanism for taking over a strategy / measure from a higher hierarchy to a lower hierarchy including individual levels. From this, it can be used only in the department corresponding to the planning department, and it should be a business system in which many departments and employees can set goals in accordance with the strategies on the management side. It is difficult.

  The present invention has been made in view of these circumstances, and appropriately reflects the strategic goals of the upper departments in the organization in the goals of the lower departments and the business associated therewith, thereby realizing cross-functional and rational business execution between the departments. It aims at providing the water supply business management support system which can support.

  In order to achieve the above object, a first invention is a water supply business management support system having a function of acquiring water quality and process monitoring information in a water supply facility, wherein each facility, water source, and tap water of the water supply facility A plurality of measuring means for obtaining monitoring information including water volume, water pressure, water quality, operation conditions and electric energy, a water quality / process database for storing monitoring information from the measuring means, A customer database for storing complaint data from the customer, a financial database for storing financial balance data relating to the operation of the water supply facility, and a strategic target and degree of achievement in each department or person involved in the operation of the water supply facility A strategic goal database for storing an evaluation index for evaluating the evaluation index, a calculation formula of the evaluation index, an input parameter, and the evaluation The evaluation index database for storing the calculation result of the index, the evaluation index of the higher-level department including the department or individual that is higher in the organization of the selected department including the department or individual for which the strategic goal is set, and the input parameters necessary for the calculation Extracted from the evaluation index database, and when the extracted parameter is the item in charge of acquisition of the selected department, plan formulation means for selecting the input parameter as the evaluation item of the selected department, and selected as the evaluation item by the plan development means And an evaluation index calculation means for calculating an evaluation index using the stored information of the evaluation index database, the water quality / process database, the customer database, and the financial database as appropriate. .

  The second invention relates to the first evaluation index when the first evaluation index, which is the evaluation index of the selected department acquired from the evaluation index database, deviates from the target value in the first invention. The second evaluation index that is the evaluation index of the higher-level department and the third evaluation index that is the other evaluation index of the higher-level department are acquired from the evaluation index database, and between the second and third evaluation indexes When the relevance in business for a predetermined period of time is calculated based on a formula prepared in advance and the calculation is equal to or greater than a predetermined set value, It further comprises plan monitoring means for outputting a warning signal for the related department located.

  According to a third aspect, in the second aspect, the information processing apparatus further includes a maintenance management education database that stores the generation date and time of the warning signal, the target evaluation index, and the calculated value.

  According to a fourth invention, in the first invention, a maintenance inspection database storing maintenance inspection items and inspection results, a monitoring control means for acquiring measurement results of the plurality of measuring means, and the monitoring control means or the daily inspection. Of the input parameters stored in the failure history database storing the failure information of the obtained equipment, the operation cost evaluation database storing the information for calculating the life cycle cost of the equipment, and the input parameters stored in the water quality / process database, When the value not related to the evaluation index registered in the strategic target database for the selected department deviates from the upper limit value or the lower limit value set for monitoring the water quality and process status by the monitoring control means, the maintenance inspection is performed. Based on the storage information of the database, the failure history database, and the operation cost evaluation database, the input When the value of the life cycle cost of the equipment related to the parameter for a predetermined period is calculated, and the deviation of the value of the life cycle cost before and after the calculation is larger than a predetermined set value, the evaluation index related to the input parameter is evaluated. Strategic target candidate extraction means for extracting the evaluation index from the index database and recording the extracted evaluation index in the strategic target database as a candidate for an evaluation index in charge of obtaining an input parameter related to the calculation. To do.

  According to the present invention, in the subordinate department in charge of data acquisition for calculating the evaluation index for achieving the strategic goal of the upper department, the strategic objectives and evaluation items to be achieved in the lower department are automatically set without omission. Therefore, the top management policy can be effectively and systematically developed in each department at each level. Therefore, it is possible to appropriately reflect the strategic objectives of the upper department in the organization to the objectives of the lower departments and the business associated therewith, and to support the realization of cross-sectional and rational business execution between the departments.

It is a schematic block diagram of the water supply business management support system which concerns on 1st Embodiment of this invention. It is a functional block diagram of the management server with which the water supply business management support system which concerns on 1st Embodiment of this invention was equipped. It is a flowchart showing the process sequence by CPU according to the plan formulation means with which the water supply business management support system which concerns on 1st Embodiment of this invention was equipped. It is a figure showing an example of the setting screen for the plan formulation in the water supply business management support system which concerns on 1st Embodiment of this invention. It is a flowchart showing the process sequence by CPU according to the evaluation index calculation means with which the water supply business management support system which concerns on 1st Embodiment of this invention was equipped. It is a functional block diagram of the management server with which the water supply business management support system which concerns on 2nd Embodiment of this invention was equipped. It is a flowchart showing the process sequence by CPU according to the plan monitoring means with which the water supply business management support system which concerns on 2nd Embodiment of this invention was equipped. It is a figure showing an example of the operation screen for performing plan monitoring in the water supply business management support system concerning a 2nd embodiment of the present invention. It is a figure showing an example of the display screen for showing the user the information stored in the maintenance management education database according to the plan monitoring means with which the water supply business management support system which concerns on 2nd Embodiment of this invention was equipped. It is a functional block diagram of the management server with which the water supply business management support system which concerns on 3rd Embodiment of this invention was equipped. It is a flowchart showing the process sequence by CPU according to the strategic target candidate extraction means with which the water supply business management support system which concerns on 3rd Embodiment of this invention was equipped.

  Embodiments of the present invention will be described below with reference to the drawings.

<First Embodiment>
FIG. 1 is a schematic configuration diagram of a water supply business management support system according to the first embodiment of the present invention.

  In FIG. 1, a water supply facility 100 includes a water intake facility, a water purification facility, a water transmission facility, and a water supply / distribution facility. The water supply facility 100 purifies raw water taken from a water source and supplies / distributes water to each household of a consumer. The water supply business management support system of the present embodiment supports the business operation of the water supply facility 100, and includes a management server 1, a client terminal 2, an information LAN 3, a monitoring control means 4, a measurement means 200, and the like.

  The measuring means 200 is provided in a measuring means 200A provided in a water source, a measuring means 200B provided in a water intake facility, a measuring means 200C provided in a water purification facility, a measuring means 200D provided in a water supply facility, and a water supply / drainage facility. It includes measuring means 200E and measuring means 200F provided to the customer. Each measuring means 200 measures the amount of water, the water pressure, the water quality, the operation condition, and the amount of power at each stage of the water source, the water supply facility, and the customer. For example, as water quality, items used in tap water quality management such as turbidity, chromaticity, residual chlorine concentration, organic matter concentration, alkalinity, pH and the like can be mentioned. The operating conditions include flocculant, chlorinating agent, powdered activated carbon, ozone, acid / alkali agent, injection amount of chemicals such as coagulant aid, rapid filtration tank loss head, filtration pond filtration duration, granular activated carbon treatment tank There are items such as processing duration.

  The monitoring control means 4 collects measurement values from the measurement means 200A-200F at each stage from the water source to the customer, and the management server 1 uses the measurement values collected by the monitoring control means 4 via the information LAN 3. Acquire at predetermined time intervals. The management server 1 includes a computer such as a personal computer and software on the computer. For example, information registered in the customer database 37 and the financial database 38 can be input from the data input / output terminal 33 of the management server 1, or a business server managed individually is provided in each department. Can be directly taken into the management server 1 via the information LAN 3.

  FIG. 2 is a functional block diagram of the management server 1 in the present embodiment.

  As shown in FIG. 2, the management server 1 includes a CPU 30, a memory 31, a network interface (IF) 32, a data input / output terminal 33, a strategic target database (DB) 34, an evaluation index database 35, a water quality / process database 36, A customer database 37 and a financial database 38 are provided. The memory 31 stores a plan formulation unit 41 and an evaluation index calculation unit 42. The plan formulation means 41 and the evaluation index calculation means 42 are programs, and the CPU 30 executes these programs and executes various processes described later. The network interface 32 communicates with the monitoring control unit 4 connected to the information LAN 3.

  The water quality / process database 36 stores information acquired from the monitoring control means 4 via the network interface 32. As a result, the water quality / process database 36 stores information on the water volume, water pressure, water quality, operation conditions, and electric energy at each stage from the water source to demand, together with the measurement date and time. These data may be manually input to the water quality / process database 36 after the analysis is performed offline by the user, in addition to the measurement by the measuring means 200 being input.

  The strategic goal database 34 stores business performance goals set by the organization operating the water supply facility 100 and its respective departments. Specific examples of data stored in the strategic goal database 34 include a department name, organizational structure, category, strategic goal, evaluation index, target value, employee name, and assigned business. The department name is, for example, a planning department, a water purification department, a water quality department, a water distribution department, a facility department, or a water department. The organizational structure shows the upper and lower relations of each department. For example, the water purification department includes information such as an operation staff and a maintenance staff, and is information that clarifies the relation of the subordinate departments under its jurisdiction. The category is a classification of strategic goals, and in this embodiment, four categories of water quality / process, finance, customer, and technology inheritance are set. This category is an index for classifying the strategic goals of the entire station, and is not limited to these four. Strategic goals are business goals set by water utilities, departments and employees, and indicate water quality items and evaluation indicators. The evaluation index is an index for quantifying strategic objectives. Effective utilization rate of raw water, water quality nonconformity rate, penetration rate, water meter density, aging pipe line rate, number of chemical stockpiling days, yield, per capita In addition to the amount of water distribution and complaints about water quality, general financial indicators can be used. The target value is a quota value for each evaluation index in each department. A unique ID is set for the strategic goal.

  The evaluation index database 35 stores information necessary for calculating the evaluation index, specifically, the name of the evaluation index, its calculation formula, charge, input parameter, storage database, and the like. Each evaluation index is calculated based on a corresponding calculation formula and input parameters. The input parameter is an item used when calculating the evaluation index, and numerical information thereof is appropriately recorded in the water quality / process database 36, the customer database 37, and the financial database 38. In the storage database, the recording destination of the data of each input parameter is registered. The person in charge indicates the department or individual who actually measures the value of each input parameter and records it in the corresponding database 36-38.

  The customer database 37 stores customer information such as contract details and information on past inquiries and complaints from each customer. Specifically, it includes inquiry / complaint classification, inquiry / complaint content, customer name, address, and response content. The inquiry / complaint classification is an item for classifying information received from customers such as water quality, water pressure, and charges. Inquiries and complaints are specific occurrences of water quality such as red water, odor of lime, and foreign matter. The response content is the specific content of the past response taken by the entity in response to inquiries and complaints.

  The financial database 38 stores information relating to the water business balance. Fee revenue, bond issuance, maintenance costs, chemical costs, power costs, etc. are covered.

  FIG. 3 is a flowchart showing a processing procedure by the CPU 30 according to the plan formulation means 41.

  When a department (including an individual) that sets a strategic goal is selected by the user, the plan development means 41 is positioned above the organization of the department selected by the user (hereinafter referred to as the selected department). It has a function to select evaluation items in the selected department based on the strategic objectives of the department (including individuals, hereinafter referred to as the upper department) and the evaluation index related to the objective. However, since the top management determines and sets the strategic objectives and evaluation items of the entire entity, that is, the top management strategic goals and evaluation items of the entity, in this embodiment, the plan formulation means 41 is referred to. It will be excluded from the target. However, this is not the case, for example, when the guidelines and regulations established by the government are set as the higher strategic goals.

  For example, when the selected department is selected by the data input / output terminal 33 or the like, the CPU 30 executes the following procedure according to the program of the plan formulation unit 41.

  First, in S 401, the strategic goal, category, evaluation index, and target value of the higher-level department are acquired from the strategic goal database 34. Next, the process proceeds to S402, and the corresponding calculation formula, charge, input parameter, and storage database are acquired from the evaluation index database 35 based on the acquired evaluation index of the higher-level department. In step S403, the acquired input parameters for which the selected department is in charge of acquisition are extracted. Finally, in S404, the previously extracted input parameters, the higher-level department's strategic goals, categories, and target values are registered in the strategic objective database 34 as the strategic goals and evaluation index candidates of the selected department.

  As a specific example, for example, the selected department is the water purification section, the upper department is the water purification section, and the strategic goal of the planning section is “Realize effective use of water resources”, and the strategic goal of the higher department is the effective utilization rate of raw water ( = Annual effective water volume / annual water intake volume), the category is “water quality / process”, and the target value is set to 90%. In this case, according to the strategic goal of the upper department (annual effective water volume / annual water intake volume), the input parameters of the evaluation index are the annual effective water volume and the annual water intake volume. At this time, for example, the annual effective water volume data acquisition person is another department or individual (for example, the water distributor), the annual intake water data acquisition person is the selected department (purifier), the annual effective water volume and annual intake water storage database is the water quality If it is the process database 36, the annual water intake is extracted as an input parameter of the selected department (purifier) (step S403 in FIG. 3), and information on the strategic target candidates of the selected department (purifier) The strategic goal (raw water effective utilization rate) and category (water quality / process) are recorded in the strategic goal database 34 (step S404 in FIG. 3). The target value can be newly given for the selected department separately from the value of the upper department, but the range that satisfies the target value of the evaluation index of the upper department from past data itself or an approximate expression based on normal distribution, etc. It is also possible to set this.

  FIG. 4 is a diagram illustrating an example of a setting screen for planning.

  The screen shown in FIG. 4 includes a login (LOGIN) section, a department selection section for setting a selected department, a higher department strategic goal display section for displaying a strategic goal of a higher department, and a selected department strategy for displaying a strategic goal of the selected department. A target display section and a department member display section for displaying members of the selected department are displayed. When this screen is operated and a user selects a selected department in the department selection section and operates a button displayed as “present strategic target of selected department”, the process shown in FIG. As a result of the execution of S403), information (strategy, category, strategic goal, evaluation index, ID) related to the strategic goal of the department higher than the selected department is displayed in the superscript strategic goal display section, and information related to the strategic goal of the selected department. (Category, top evaluation index, input parameter, target value, strategic target, ID) is in the selected department strategic target display section, and information (affiliation, employee name, assigned work, ID) about the employee registered in the selected department It is automatically displayed on the department member display section. Then, the input parameters of the record selected in the selected department strategic goal display section are stored in the strategic goal database 34 by pressing the registration button.

  FIG. 5 is a flowchart showing a processing procedure by the CPU 30 according to the evaluation index calculation means 42.

  The evaluation index calculation means 42 causes the CPU 30 to calculate the value of the evaluation index registered in the strategic target database using data stored in the water quality / process database 36, the customer database 37, and the financial database 38. For example, when the input parameter of the selected department is registered by pressing the registration button on the setting screen of FIG. 4, the CPU 30 executes the following procedure according to the program of the evaluation index calculation means 42.

  First, an evaluation index calculation formula, input parameters, and a storage database are acquired from the evaluation index database 35 (S501). Next, the value of the input parameter whose storage database is the water quality / process database 36 is acquired (S502), and the value of the input parameter whose storage database is the customer database 37 is acquired (S503). The value of the input parameter set as the financial database 38 is acquired (S504). The order of S502 to S504 may be changed in any way. Then, an evaluation index is calculated using the calculation formula acquired in S501 and the values acquired in S502 to S504 (S505), and the last calculated evaluation index value is combined with the date / time information of the input parameter to evaluate index database. 35 (S506).

  According to the present embodiment, as described above, in the subordinate department in charge of data acquisition for calculating the evaluation index for achieving the strategic goal of the higher-level department, the strategic goal and evaluation items to be achieved in the lower-level department are determined. Since it can be automatically set without omission, the top management policy can be effectively and systematically developed in each department at each level. Therefore, it is possible to appropriately reflect the strategic objectives of the upper department in the organization to the objectives of the lower departments and the business associated therewith, and to support the realization of cross-sectional and rational business execution between the departments.

Second Embodiment
FIG. 6 is a functional block diagram of the management server provided in the water supply business management support system according to the second embodiment of the present invention.

  This embodiment is different from the first embodiment in that a maintenance inspection database 39 and a maintenance management education database 40 are added to the management server 1 and a plan monitoring means 43 is added to the memory 31 so that the maintenance inspection information of the facility is provided. It is a point to collect information that can be used for strategic objectives in the category of evaluation index calculation, daily monitoring of the evaluation index and alerting to related departments, and technology succession category. Other configurations are basically the same as those of the first embodiment, and the same parts as those of the first embodiment are denoted by the same reference numerals as those in FIG.

  The maintenance / inspection database 39 stores information related to maintenance / inspection work for equipment in the water supply facility. Specifically, the names of equipment, maintenance / inspection items, execution frequency, charge, execution date / time, and maintenance / inspection results are recorded. In the maintenance education database 40, when the evaluation item deviates from the target, an alarm to each department, an evaluation index value, and a date and time output according to the processing flow of the plan monitoring unit 43 are recorded. The plan monitoring means 43 calculates the evaluation index registered in the strategic target database 34, checks the management status, and if there is a deviation from the target value, the plan monitoring means 43 determines the evaluation index set in the higher-level department or other departments. Based on these correlations, it has a function to output warnings to departments related to strategic objectives directly or indirectly.

  FIG. 7 is a flowchart showing a processing procedure by the CPU 30 according to the plan monitoring unit 43.

  For example, when data (input parameter, evaluation index, etc.) relating to the strategic goal of the selected department is registered, the CPU 30 executes the following procedure according to the program of the plan monitoring unit 43 in addition to the processing of the first embodiment.

  First, the calculation result of the evaluation index A and the target value of the selected department are acquired from the evaluation index database 37 and the strategic target database 36, respectively (S701). Next, the obtained calculation result is compared with the target value, and it is determined whether or not the calculation result deviates from the target value (S702). If the calculation result does not deviate from the target value, the process ends here. If the calculation result deviates from the target value, the evaluation index B related to the evaluation index A of the higher-level department is acquired from the evaluation index database 37 (S703). If the evaluation index B of the higher-level department does not exist, a warning signal for the selected department is output, the date / time, department, and evaluation item relating to the warning are recorded in the maintenance management education database 40 (S704), and the process is terminated.

  When a warning signal is output, the warning can be confirmed when a department (including an individual) receiving the warning logs in with his / her account (user ID, password). The same applies to warnings appearing in the following description.

  If the evaluation index B of the upper department exists, a warning signal is also output to the upper department (S705). Then, the calculation results for a predetermined period of the evaluation index B and the other evaluation index C of the higher-level department are obtained from the evaluation index database 37, respectively, and the correlation coefficient (business relevance) between the two evaluation indexes is obtained. ) Is calculated (S706), and the correlation (correlation coefficient based on a predetermined calculation formula prepared in advance) is compared with a predetermined set value (threshold) (S707). If the correlation coefficient is less than the set value, the process ends here.

  If the correlation coefficient is equal to or greater than the set value, it is determined that the promotion of the operation for evaluation index A has a ripple effect on evaluation index C, and related departments related to evaluation index C (subordinate to higher departments The number of evaluation indices D of other departments related to the department selected for business is acquired through the strategic goal (S708). At this time, if the evaluation index D does not exist, the process ends here.

  If the evaluation index D exists, a warning signal is output to other departments that have the evaluation index D as a strategic target (S709), and the date and time related to the warning and the department are recorded in the maintenance education database 40 (S710). The process is terminated. When there are a plurality of evaluation indexes C, the processes after S707 are executed for each evaluation index C.

  FIG. 8 is a diagram illustrating an example of an operation screen for performing plan monitoring in the present embodiment.

  The screen shown in FIG. 8 includes a login (LOGIN) part, a department selection part for setting a selected department, an evaluation index monitoring part for displaying an evaluation index of the selected department, an evaluation index of a higher department, or a higher department. The other department display section that displays the evaluation index of the other department related to the evaluation index of the selected department via the strategic goal and the evaluation index of the selected department is displayed.

  Operate this screen, select the selected department after logging in, and operate the button labeled “Show evaluation index of selected department”. For each selected department, calculate the name of each strategic category or evaluation index for each category. A determination result of whether the value, target value, or calculated value satisfies the target value is displayed on the evaluation index monitoring unit. When one evaluation index is selected from those displayed in the evaluation index monitoring unit and the button labeled “Trend display” of the evaluation index monitoring unit is operated, the selected evaluation index is stored in the evaluation index database 35. Data for a predetermined period is displayed as a trend.

  In the selection field for other departments in the evaluation index monitoring department, if you operate the button labeled "Higher department" or the button labeled "Related department", the evaluation index of the higher department of the selected department is displayed as information on other departments. Alternatively, an evaluation index of a related department that is business-related via a higher-order department is displayed on the other department display section. This related department is the department from which the evaluation index is extracted in S708 of FIG. When one evaluation index is selected from those displayed on the other department display section and the button labeled “Trend display” on the other department display section is operated, the selected evaluation index is stored in the evaluation index database 35. Data for a predetermined period is displayed as a trend.

  FIG. 9 is a diagram illustrating an example of a display screen for presenting information stored in the maintenance management education database 40 to the user according to the plan monitoring unit 43 of the present embodiment.

  On this screen, a login (LOGIN) part, a department selection part for setting a selected department, and a deviation example display part for displaying a deviation example of an evaluation index are displayed.

  When this screen is operated, and after logging in, the selected department is selected and the button labeled “present evaluation index of selected department” is operated, and the selected department is deviated from the target value in S702 of FIG. 7, for example. For each case of the determined evaluation index, the date, charge, category, evaluation index name and calculated value, and target value are displayed in a table format. Further, when one display index is selected from those displayed on the deviation example display section and the button labeled “Trend display” is operated, the selected evaluation index is stored for a predetermined period stored in the evaluation index database 35. Data is displayed as a trend.

  As described above, according to the present embodiment, in addition to the effects of the first embodiment, other departments that manage categories and evaluation indexes that are not directly related as input parameters but are highly relevant in terms of achieving the strategic goals of the organization. It is possible to raise awareness and to make the top management's strategic goals widely known to each department that makes up the organization. Therefore, it is possible to efficiently take measures throughout the entire entity to achieve the strategic objectives.

  In addition, by recording the date and time when the deviation from the evaluation index and the value of the evaluation index, it is possible to confirm the changes in the driving operation and the related evaluation index after that. Can be used for inheritance.

<Third Embodiment>
FIG. 10 is a functional block diagram of the management server provided in the water supply business management support system according to the third embodiment of the present invention.

  The present embodiment is different from the first embodiment described above in that a maintenance inspection database 39, a failure history database 46, and an operation cost evaluation database 47 are added to the management server 1, and a strategic target candidate extracting means is added to the memory 31. 44 is added, and evaluation index candidates to be managed as strategic targets from the viewpoint of life cycle cost (LCC) are presented. Other configurations are basically the same as those of the first embodiment, and the same parts as those of the first embodiment are denoted by the same reference numerals as those in FIG.

  The failure history database 46 stores failure information of equipment and equipment obtained from the monitoring control means 4 (see FIG. 1) and daily inspection. Specifically, the date and time of the failure, the name of the failed equipment device, the equipment device ID, the content of the failure, and the failure level are stored. The operation cost evaluation database 47 includes equipment names, equipment IDs, various maintenance costs, renewal costs, failure occurrence probabilities, renewal plans, etc., LCC calculation results for each equipment, and maintenance / update work. Stores the restoration rate of soundness level and the level of soundness level to maintain the function.

  FIG. 11 is a flowchart showing a processing procedure by the CPU 30 according to the strategic goal candidate extraction means 44.

  In the present embodiment, the CPU 30 executes the following procedure according to the program of the strategic goal candidate extraction unit 44 in addition to the processing of the first embodiment.

  First, water quality / process data for a predetermined period (for example, one year) and set values set in the monitoring control means 4 are acquired from the water quality / process database 36 and the related control means 4 (S801). Unlike the target value for the evaluation index, the set value for the monitoring control means 4 is an upper limit value or a lower limit value that is set when the monitoring control means 4 monitors the water quality or the process state. Next, a monitoring item (input parameter) a that deviates from the set value is extracted (S802).

  In parallel with this, an evaluation index that is a monitoring target of the selected department is acquired from the strategic target database 34 (S803), and a monitoring item (input parameter) b used for calculation of the evaluation index is acquired from the evaluation index database 35. Obtain (S804).

  Subsequently, it is determined whether the monitoring item (a) is included in the monitoring item (b) (S805). If it is included, the process is terminated. On the other hand, if not included, the LCC of the equipment of the monitoring item (a) is re-evaluated based on the information stored in the maintenance inspection database 39, the failure history database 46, and the operation cost evaluation database 47 (S806). . After that, the failure occurrence probability distribution is re-evaluated from the failure occurrence data, the maintenance / update contents and the execution frequency necessary to maintain the necessary soundness are obtained, and the LCC is re-evaluated by integrating this as a cost. The value is compared with the value of LCC before re-evaluation (S807). As a result of comparison with the value of LCC before re-evaluation, if the result of re-evaluation is less than or equal to a preset value ε and a corresponding effect cannot be expected, the process ends here.

  If the deviation of the LCC value before and after the re-evaluation is larger than the set value ε and a corresponding effect is expected, an evaluation index related to the monitoring item (a) is extracted from the evaluation index database 35 (S808). Finally, for the person in charge of acquiring the input parameter related to the calculation of the extracted evaluation index, this evaluation index is recorded in the strategic goal database 34 as a candidate for the new evaluation index of the person in charge (S809).

  As described above, according to the present embodiment, in addition to the effects of the first embodiment, the importance other than the evaluation index considered in the existing strategic goal is re-evaluated based on the data, and the automatic In particular, it can be a candidate for strategic goals in water supply business management. This not only facilitates periodic review of strategic objectives, but also contributes to increasing accountability to customers.

1 Management server 2 Client terminal 3 Information LAN
4 Monitoring control means 30 CPU
31 Memory 32 Network interface 33 Data input / output terminal 34 Strategic target database 35 Evaluation index database 36 Water quality / process database 37 Customer database 38 Financial database 39 Maintenance inspection database 40 Maintenance management education database 41 Plan development means 42 Evaluation index calculation means 43 Plan Monitoring means 44 Strategic target candidate extraction means 46 Failure history database 47 Operation cost evaluation database 100 Water supply facilities 200A-F Measuring means

Claims (4)

A water supply business management support system having a function of acquiring water quality and process monitoring information in a water supply facility,
A plurality of measuring means provided in each facility of the water supply facility, a water source, and a consumer supplying the tap water, and acquiring monitoring information including water volume, water pressure, water quality, operation conditions, and electric energy,
A water quality / process database for storing monitoring information from the measuring means;
A customer database for storing complaint data from the customer;
A financial database for storing financial balance data relating to the operation of the water supply facility;
A strategic goal database for storing a strategic goal and an evaluation index for evaluating the degree of achievement in each department or person involved in the operation of the water supply facility;
An evaluation index database for storing a calculation formula of the evaluation index, input parameters, and a calculation result of the evaluation index;
An evaluation index of a higher-level department including a department or an individual higher in the organization of a selected department including a department or an individual who sets a strategic target and an input parameter necessary for the calculation are extracted from the evaluation index database. A plan development means for selecting the input parameter as an evaluation item of the selected department when the selected department is in charge of obtaining the item;
With respect to the input parameters selected as the evaluation items by the plan formulation means, the evaluation index calculation means for calculating the evaluation index appropriately using stored information in the evaluation index database, the water quality / process database, the customer database, and the financial database. Water supply business management support system characterized by In the water supply business management support system of claim 1,
When the first evaluation index, which is the evaluation index of the selected department acquired from the evaluation index database, deviates from the target value, the second evaluation index of the higher-level department related to the first evaluation index A third evaluation index that is an evaluation index and other evaluation indexes of the higher-level department is acquired from the evaluation index database, and business relevance between the second and third evaluation indexes for a predetermined period is prepared in advance. Monitoring based on the calculated formula, and when the calculation is greater than or equal to a predetermined set value, a plan monitoring that outputs a warning signal to a related department positioned below the higher-level department in relation to the third evaluation index Water supply business management support system characterized by further comprising means. In the water supply business management support system of claim 2,
A water supply business management support system further comprising a maintenance management education database for storing the date and time of occurrence of the warning signal, the target evaluation index, and the calculated value. In the water supply business management support system of claim 1,
A maintenance inspection database for storing maintenance inspection items and inspection results;
Monitoring control means for obtaining measurement results of the plurality of measuring means;
A failure history database storing failure information of the equipment obtained by the monitoring control means or daily inspection;
An operational cost evaluation database that stores information for calculating the life cycle cost of equipment,
Among the input parameters stored in the water quality / process database, values not related to the evaluation index registered in the strategic goal database for the selected department are set for monitoring the water quality and process status by the monitoring control means. When deviating from the upper limit value or the lower limit value, the life cycle cost value of the equipment for a predetermined period related to the input parameter is determined based on the storage information of the maintenance inspection database, the failure history database, and the operation cost evaluation database. When the deviation of the value of the life cycle cost before and after the calculation is larger than a predetermined set value, the evaluation index related to the input parameter is extracted from the evaluation index database, and the extracted evaluation index is The strategy as a candidate for an evaluation index for obtaining input parameters related to calculation Waterworks management support system characterized by comprising a strategic target candidate extracting means for recording the target database.

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