JP2010271905A - Operation management/maintenance support system of it equipment, and method for the same - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an operation management/maintenance support system of IT equipment and a method for the operation management/maintenance support system of IT equipment, in which parameters specific to respective devices are taken into account. <P>SOLUTION: The operation management/maintenance support system includes: a monitored site 10 in which each device of a computer 101, computer peripheral device 102, and an additional facility 103 operates; a monitoring device 20 for monitoring operating situations of the monitored site 10, and collecting information about the operating situation; an analyzing device 30 for obtaining information about the operating situations from the monitoring device 20, and analyzing and accumulating the obtained information; and an operation device 40 for operating the monitored site 10, the monitoring device 20, and the analyzing device 30. The analyzing device 30 includes: a monitoring database 302 for accumulating information about the operating situations; a case database 303 for accumulating information which includes failure history information recording history of failures occurred in the past of the respective devices; a device database 304 for accumulating information including devices various source information writing down various source values at a design stage of the respective devices; and a computer for analyzing information obtained with reference to the case database 303 and the device database 304 to determine whether or not there is abnormality. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention analyzes an operating environment including an installation environment of a computer device and a printer IT device, predicts the location and scale of a possible failure, and notifies an administrator of an IT device operation management / maintenance support system and method About.

  Aged devices continue to operate without plans for renewal, UPS (uninterruptible power supply) and CVCF (constant voltage constant frequency power supply) batteries, printer paper transport rollers, etc. should be replaced periodically There are many cases in which, as a result of leaving a life-long part without being replaced, it causes a serious failure.

  For this reason, it is necessary to manage each piece of hardware with an operation management system. The general purpose of an operation management system is mainly to monitor and manage the software status such as job control. However, there is a case where it is impossible to predict a failure caused by aging of a device or deterioration of a component having a limited life.

  Electronic equipment including IT equipment is known to change the probability of failure depending on environmental conditions such as temperature and humidity at the installation location, and improving the environment is an effective measure for improving operational quality. It was difficult to predict the effect in advance.

  In addition, failure rate is used as an index to measure operation quality, but there is no way to see the individual operation environment together, and the area (climate) and environment (temperature of the installation location) where computer equipment is installed. Although it can be seen that there is a difference in operation quality depending on the operation period (aging), it was difficult to grasp the correlation.

  Therefore, Patent Document 1 discloses a remote maintenance management system having a terminal device that monitors and controls equipment installed in various facilities, factories, and the like, and a central processing unit that performs management and monitoring via a communication line.

JP 2003-023681 A

  However, although the invention disclosed in Patent Document 1 performs remote maintenance management based on cumulative information indicating the operation status of the device, information unique to each device, for example, information such as a failure rate is also included. There is a problem that the comprehensive judgment in consideration is not made.

  The present invention has been made in view of the above, and provides an IT equipment operation management / maintenance support system and method that take into consideration not only the cumulative operating status information of the equipment but also parameters unique to each equipment. The purpose is to do.

  In order to solve the above-mentioned problems, an operation management / maintenance support system according to the present invention is an operation management / maintenance support system that monitors the operation status of computers, computer peripheral devices, and incidental facilities via a communication line. The monitored site on which the computer, the computer peripheral device, and the incidental equipment that are the targets of the operation, the monitoring device that monitors the operating status of the monitored site, and collects information related to the operating status, and the operating status An analysis device that acquires the information related to the monitoring device, analyzes and accumulates the acquired information, and an operation device that is used for operation of the monitored site, the monitoring device, and the analysis device, and The communication line connects the monitored site, the monitoring device, the analysis device, and the operation device, and the analysis device accumulates information relating to the operation status. Visual database, case database for storing information including failure history information describing the history of failures that occurred in the past in the computer, the computer peripheral device, and the auxiliary equipment, the computer, the computer peripheral device, and the auxiliary equipment Equipment specification information describing the specification values at the design stage and the reference temperature which is the environmental condition of the parts of the computer, the computer peripheral device and the auxiliary equipment, the assumed life, the assumed operation status and A device database that stores a component specification that is a list of assumed failure rates, and a computer that analyzes the acquired information with reference to the case database and the device database to determine whether there is an abnormality. It is characterized by that.

  In order to solve the above-described problems, the operation management / maintenance support method according to the present invention is an operation management / maintenance support method for monitoring the operation status of computers, computer peripheral devices, and incidental facilities via a communication line. , A procedure for monitoring the operation status of the monitored site where the computer, the computer peripheral device and the incidental equipment to be monitored are operated, a procedure for collecting information relating to the operation status, and the information regarding the operation status A procedure for analyzing and accumulating information relating to the operation status, a monitoring database procedure for accumulating information relating to the operation status, the computer, the computer peripheral device, and the incidental equipment A case database procedure for storing information including failure history information describing a history of failures that occurred in the past, and the computer , Device specification information describing specification values at the design stage of the computer peripheral device and the incidental equipment, and a reference temperature which is an environmental condition of parts of the computer, the computer peripheral device and the auxiliary equipment, is assumed The device database procedure for accumulating the lifespan, the assumed operating situation and the component specification that is a list of the assumed failure rates, and the data obtained by referring to the data accumulated in the case database procedure and the device database procedure. And a procedure for analyzing the information and determining the presence or absence of an abnormality.

  According to the present invention, it is possible to provide an IT equipment operation management / maintenance support system and method that take into account parameters unique to each equipment such as specification values of each equipment at the design stage.

1 is a configuration diagram of an operation management / maintenance support system according to an embodiment of the present invention. FIG. It is a flowchart regarding operation | movement of the operation management and maintenance assistance system which concerns on embodiment of this invention. It is a figure which shows an example of the apparatus management information registered into the state database which concerns on embodiment of this invention. It is an example of the operating environment information registered in the state database according to the embodiment of the present invention. It is an example of the failure history information registered in the case database according to the embodiment of the present invention. It is a figure which shows an example of the operation performance registered into the case database which concerns on embodiment of this invention. It is a figure which shows an example of the environmental condition correction value registered into the case database which concerns on embodiment of this invention. It is a figure which shows an example of the remote operation instruction | indication definition registered into the case database which concerns on embodiment of this invention. It is a figure which shows an example of the apparatus performance specification registered into the apparatus database which concerns on embodiment of this invention. It is a figure which shows an example of the components specification registered into the apparatus database which concerns on embodiment of this invention. It is a figure which shows an example of the result analyzed by the analyzer which the operating device which concerns on embodiment of this invention confirms.

  Next, embodiments of the present invention will be described in detail with reference to the drawings. Here, FIG. 1 is a configuration diagram of an operation management / maintenance support system according to the embodiment of the present invention.

  As shown in FIG. 1, the present embodiment monitors the monitored site 10 in which the device to be monitored operates and the operating status of the monitored site 10, collects information related to the operating status, and collects information A monitoring device 20 that sends information to the analysis device 30, an analysis device 30 that collects, analyzes and stores information sent from the monitoring device 20, and an operation device 40 that operates each device are respectively connected to a communication line 50. Connected with.

  As shown in FIG. 1, the monitored site 10 is a place such as a computer room or a data center or an office in one place or a plurality of places, a computer 101 to be monitored, a computer peripheral device 102 such as a printer, Ancillary facilities 102 such as an air conditioner and a power source are installed.

  The computer 101 to be monitored is a personal computer that is a server and its client, and includes not only its main body but also an output device such as a liquid crystal display and input devices such as a mouse and a keyboard.

  As shown in FIG. 1, the monitoring device 20 has an interface with the computer 101, the computer peripheral device 102 and the incidental equipment 103 installed in the monitored site 10, and is a device for collecting and monitoring information. The computer 201 that collects information related to the operating status and transmits / receives information related to the collected operating status, the date when the computer 101, the computer peripheral device 102 and the incidental equipment 103 are newly installed, the date when the computer is removed, and the computer 201 has a state database 202 that stores a history of information related to the operation status acquired by the system 201.

  As shown in FIG. 3, the state database 202 includes the number of days that have elapsed since the start of operation for each device as information related to the operation status, the accumulated operation time by the integrated hour meter, and management information unique to each device. For example, device management information describing information related to management such as operation status and maintenance of devices and equipment such as the total number of printed sheets for a printer and the number of revolutions per minute for a cooling fan, and a monitoring device 20 as shown in FIG. The acquired information of the environment in which the computer 101, the computer peripheral device 102 and the incidental equipment 103 installed in the monitored site 10 are operating, temperature, humidity, operating time, internal temperature, input voltage, output voltage, fan And operating environment information for holding information on the rotational speed and HDD operating time in time series.

  These pieces of information are also transmitted to the analysis device 30.

  As shown in FIG. 1, the analysis device 30 includes a computer 301 that analyzes the state of the monitored site 10 transmitted from the monitoring device 20 and returns the result to the monitoring device 20.

  If there is a problem to be solved, the analysis device 30 notifies the operation device 40 of the abnormality and operates the computer 101, the computer peripheral device 102, and the incidental equipment 103 installed in the monitored site 10.

  The monitoring database 302 is assumed to monitor a plurality of monitored sites at the same time, and holds the same information as the state database 202 of the monitoring device 20 installed at the plurality of monitored sites.

  The case database 303 includes failure history information that describes the history of failures that occurred in the past in the computer 101, the computer peripheral device 102, and the incidental equipment 103 installed in the monitored site 10 shown in FIG. Obtained from the operation results such as the number, operation time, number of failures, average failure interval, failure rate, etc. of all the devices installed at the site 10, and the operating environment temperature and operation results as shown in FIG. The environmental condition correction value in which the corrected value of the failure rate is recorded, and the remote operation instruction definition that is the content of the remote instruction at the time of abnormality as shown in FIG.

  The device database 304 includes device specification information describing specification values determined at the stage of designing the computer 101, the computer peripheral device 102, and the incidental equipment 103 shown in FIG. 9, and the device shown in FIG. It has a reference temperature, which is an environmental condition for each part, an assumed life, an assumed operating condition, and a part specification which is a list of assumed failure rates.

  Here, the device specification information of FIG. 9 is specifically the upper and lower temperature information, the upper and lower humidity information, the lifespan and the assumed failure of the computer 101, the computer peripheral device 102 and the incidental equipment 103. Rate.

  Also, the parts to be described in the part specification of FIG. 10 are a battery, a hard disk, a cooling fan, a liquid crystal backlight, a paper feed roller, and the like.

  As shown in FIG. 1, the operating device 40 operates the monitored site 10, the monitoring device 20, and the analysis device 30, and therefore checks the status of the monitored site 10, the monitoring device 20, and the analysis device 30 using a computer 401. And perform operations.

  As shown in FIG. 11, the computer 401 can confirm the result of analyzing the information of the computer 101, the computer peripheral device 102, and the incidental equipment 103 installed in the monitored site 10 by the analysis device 30.

[Operation of the embodiment]
Next, the operation of the embodiment of the present invention will be described in detail with reference to the flowcharts of FIGS.

  First, during normal times, the monitoring device 20 requests the computer 101, the computer peripheral device 102, and the incidental equipment 103 installed at the monitored site 10 at predetermined time intervals to send information (step S1). (Step S2), the computer 101, the computer peripheral device 102, and the incidental equipment 103 send out the values of their own sensors and integrated time meters (step S3).

  In addition, when each computer 101, computer peripheral device 102, and incidental equipment 103 detect an abnormality, the computer 101, computer peripheral device 102, and incidental equipment 103 send alarm information to the monitoring device 20 to detect the abnormality. Notification is made (step S4). Note that an existing general technique is used as a method for acquiring and transmitting information.

  Next, the monitoring device 20 accumulates the acquired information in the state database 202 and transmits an analysis request to the analysis device 30 (step S5).

  Upon receiving the analysis request, the analysis device 30 (step S6) accumulates the received information in the monitoring database 302 (step S7) and analyzes the received information with reference to the case database 303 and the device database 304 (step S8). Then, after updating the actual value of the case database 303 (step S9), it is determined whether or not there is an abnormality (step S10).

  If no abnormality is recognized, the result is returned to the monitoring device 20, and after the monitoring device 20 updates the state database (step S11), the normal monitoring system is transitioned (step S12), and the series of operations ends.

If it is determined that an abnormality has occurred, the controller 40 is notified of the abnormality (step S13), and the contents of the operation to remotely instruct the monitoring device 20 according to the remote operation instruction definition of the case database 303 are indicated. Sending out (step S14).
Upon receiving the remote operation instruction, the monitoring device 20 (step S15) operates the equipment / equipment of the monitored site 10 through its own interface (step S16), and then transitions to a normal monitoring system (step S17). ) To complete a series of operations.

  The present invention can be implemented not only as a system invention as a device but also as a method invention.

  The present invention can be applied to the operation management of computers, and can also be applied to the quality management of computers in businesses that design, manufacture, and maintain computers.

DESCRIPTION OF SYMBOLS 10 Monitoring site 20 Monitoring apparatus 30 Analysis apparatus 40 Operation apparatus 50 Communication line 101 Computer 102 Computer peripheral equipment 103 Attached equipment 201 Computer 202 Status database 301 Computer 302 Monitoring database 303 Case database 304 Apparatus database 401 Computer

Claims (10)

An operation management / maintenance support system for monitoring the operation status of computers, computer peripheral devices and incidental facilities via a communication line,
The monitored site where the computer to be monitored, the computer peripheral device and the incidental equipment operate;
A monitoring device that monitors the operating status of the monitored site and collects information related to the operating status;
An analysis device that acquires information on the operating status from the monitoring device, analyzes and accumulates the acquired information,
An operating device provided for operation of the monitored site, the monitoring device and the analysis device;
With
The communication line connects the monitored site, a monitoring device, an analysis device, and an operation device,
The analysis device includes:
A monitoring database for accumulating information on the operating status;
A case database for storing information including failure history information describing a history of failures that occurred in the past of the computer, the computer peripheral device, and the incidental equipment;
Device specification information describing specification values at the design stage of the computer, the computer peripheral device, and the incidental equipment, and a reference temperature that is an environmental condition of parts of the computer, the computer peripheral device, and the auxiliary equipment, and an assumption A device database that stores a component specification that is a list of expected lifetimes, expected operating conditions and expected failure rates;
Analyzing the acquired information with reference to the case database and the device database, and determining whether there is an abnormality,
Operation management and maintenance support system characterized by including The case database is based on the operation results including the number of computers, the computer peripheral devices, and the incidental equipment, the operation time, the number of failures, the average failure interval, and the failure rate, and the temperature and the operation results that are the operation environment. The environmental condition correction value in which the correction value of the calculated failure rate is recorded, and the remote operation instruction definition that is the content of the operation that is remotely instructed in the event of an abnormality are further accumulated,
When the computer of the analysis device determines that there is an abnormality, it notifies the operation device to that effect, and according to the remote operation instruction definition, sends out the content of the operation to perform the remote instruction to the monitoring device,
The operation management / maintenance support system according to claim 1, wherein the monitoring device operates the computer, the computer peripheral device, and the incidental equipment according to the content of the remote instruction operation. The information related to the operating status is the number of days that have elapsed since the start of operation, the cumulative operating time, and the management specific to each device, for each device that is the computer, the computer peripheral device, and the incidental equipment. Information,
The operation management / maintenance support system according to claim 1, wherein the monitoring device has a state database that stores a history of information related to the operation status.   The management information unique to each device is device management information that is the total number of prints in the printer included in the computer peripheral device and the number of revolutions per minute in the cooling fan, the computer, the computer peripheral device, and the incidental equipment. Is the operating environment information that holds information on the temperature, humidity, operating time, internal temperature, input voltage, output voltage, fan speed, and HDD operating time in time series, which is information on the environment in which 4. The operation management / maintenance support system according to claim 3, wherein   The operation management / maintenance support system according to any one of claims 1 to 4, wherein the incidental facilities are air conditioning and a power source. An operation management / maintenance support method for monitoring the operation status of computers, computer peripheral devices and incidental equipment via a communication line,
A procedure for monitoring the operating status of the monitored site where the computer, the computer peripheral device and the incidental equipment to be monitored are operated;
A procedure for collecting information relating to the operation status;
A procedure for analyzing and accumulating information relating to the operating status;
With
The procedure for analyzing and accumulating information related to the operating status is as follows:
A monitoring database procedure for accumulating information relating to the operating status;
A case database procedure for storing information including failure history information describing a history of failures occurring in the past of the computer, the computer peripheral device and the incidental equipment;
Device specification information describing specification values at the design stage of the computer, the computer peripheral device, and the incidental equipment, and a reference temperature that is an environmental condition of parts of the computer, the computer peripheral device, and the auxiliary equipment, and an assumption Equipment database procedure for storing the lifespan, expected operating conditions and component specifications that are a list of expected failure rates;
Analyzing the acquired information with reference to the data accumulated in the case database procedure and the device database procedure, and determining the presence or absence of an abnormality,
An operation management / maintenance support method characterized by including: The case database procedure includes the number of the computer, the computer peripheral device and the incidental equipment, the operation time, the number of failures, the operation result including the average failure interval and the failure rate, and the temperature and the operation result as the operation environment. The environmental condition correction value in which the correction value of the failure rate obtained from the above is recorded, and the remote operation instruction definition that is the content of the remote instruction in the event of an abnormality are further accumulated,
In the procedure of analyzing the acquired information and determining the presence or absence of an abnormality, if it is determined that there is an abnormality, according to the remote operation instruction definition, a procedure for sending out the content of the operation to be remotely instructed;
The operation management / maintenance support method according to claim 6, further comprising a procedure of operating the computer, the computer peripheral device, and the incidental equipment according to the content of the remote instruction operation. The information related to the operating status is the number of days that have elapsed since the start of operation, the cumulative operating time, and the management specific to each device, for each device that is the computer, the computer peripheral device, and the incidental equipment. Information,
8. The operation management / maintenance support method according to claim 6 or 7, wherein the procedure of collecting information related to the operating status stores a history of information related to the operating status.   The management information unique to each device is device management information that is the total number of prints in the printer included in the computer peripheral device and the number of revolutions per minute in the cooling fan, the computer, the computer peripheral device, and the incidental equipment. Is the operating environment information that holds information on the temperature, humidity, operating time, internal temperature, input voltage, output voltage, fan speed, and HDD operating time in time series, which is information on the environment in which 9. The operation management / maintenance support method according to claim 8, wherein   The operation management / maintenance support method according to any one of claims 6 to 9, wherein the incidental facilities are air conditioning and a power source.

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