JP2010244147A - Device, method and program for investigating business efficiency - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow specification of business even in the business wherein work is performed by use of a general-purpose program to investigate business efficiency thereof. <P>SOLUTION: A business efficiency investigation device includes: a creation situation decision module 101 for monitoring input operation of a computer and deciding a creation situation of a product; a cost calculation module 103 for determining a creation time of the product based on a decision result of the creation situation decision module; a role decision module 104 for deciding a role of the product; a business determination module 105 for determining the business for creating the product based on a decision result of the role decision module; a product storage module 301 for storing determination results of the cost calculation module and the business determination module associatively to the product; and a business efficiency totaling module 302 for totaling the efficiency of the product based on storage information of the product storage module. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a business efficiency survey device, a business efficiency survey method, and a business efficiency survey program, and more specifically, a business efficiency survey device, a business efficiency survey method, and a business efficiency for investigating the efficiency of a business using a computer. Regarding the research program.

  In order to improve productivity by improving manufacturing operations, for example, in order to investigate the efficiency of assembly work of the line, the person who performs the evaluation pays attention to the assembly work and sets the operation time and stop time together with the man-hours. You can start by checking with a stopwatch.

  On the other hand, in order to improve the productivity related to operations such as clerical work, it is first necessary to accurately grasp the work efficiency such as the creation efficiency as well as the deliverables of the work. Since it is difficult to grasp the deliverables, it is not realistic to look at one type of work and examine it with a stopwatch or the like.

  For this reason, since office work in recent years is often performed by a computer, a technique for automatically collecting and processing the efficiency of work on the computer is required. For that purpose, it is important to automatically collect the work time required for performing the business, and for example, proposed in Patent Documents 1 to 3. In Patent Document 1, when working with a computer, it is possible to accurately calculate the working time for the work by measuring the time during which the window associated with the work is active and subtracting the input operation interval. Proposed. Japanese Patent Application Laid-Open No. 2004-228620 proposes to accurately calculate the working time for the business by measuring and adding up the operating time from logging in to the business project until logging out. Japanese Patent Application Laid-Open No. 2004-133867 proposes to monitor an application and a key input operation used when working on a computer to grasp an accurate work time.

  Also, various approaches for grasping work such as clerical work have been proposed in Patent Documents 4 to 7, for example. Patent Document 4 proposes to determine the roles of subjects and objects by paying attention to keywords in a document. Japanese Patent Application Laid-Open No. 2004-133830 proposes to analyze the characters input by key operations together with application software used when working on a computer and the usage time thereof to grasp the skills possessed by the operator. Patent Document 6 proposes that this can be done automatically because it has become difficult to manage and evaluate employees with the recent diversification of work and work styles. Yes. Patent Document 7 proposes a document management method for effectively sharing documents created in a company.

  The product created by the computer is electronic information, but the importance of the document information of a web page, which is electronic information published on the Internet, is determined by the number of links to the page, the number of references, etc. This is performed by a so-called PageRank mechanism installed in a search engine.

  In addition, as a technique for recording and managing electronic information, although it is not a job of a clerical worker, for example, Patent Document 8 proposes to appropriately divide and record a video shot during driving even in a scene where there is no conversation. Yes.

Japanese Patent Laid-Open No. 2004-302895 JP 2004-302996 A JP 2007-188201 A Japanese Patent Application Laid-Open No. 2005-234772 JP 2007-157079 A JP 07-325870 A JP 2002-183125 A JP 2008-018853 A

  However, in the techniques described in Patent Documents 1 to 3, it is necessary that the system and the window on the computer are associated with the business. In other words, as described in Patent Document 5, the computer program to be used is used. Need to be identified. In other words, it is effective for work performed using a computer program created for a specific work, but general-purpose word processing software or spreadsheet software (hereinafter also simply referred to as word processing software or spreadsheet software), etc. It is difficult to specify which business is the general-purpose program.

  For this reason, an act (work) that simply saves a file, which is a product created by a general-purpose program, in the computer cannot identify which work the file corresponds to, and keeps a work record, etc. It is difficult to investigate the efficiency of work without taking the hassle of. In short, for example, if an untitled text file is created that uses general-purpose word processing software to describe the contents of a meeting during a visit to the customer on that day, whether the job is a daily report creation job, a weekly report creation job, or a customer visit report It is not possible to identify the creation work at this point, and the work efficiency cannot be investigated.

  Moreover, even in the techniques described in Patent Documents 4 to 8, various ideas have been proposed, but the business itself cannot be specified. For this reason, although there is a possibility that it can be used after identifying a business, it is not possible to realize a business efficiency survey. This problem cannot be solved by the so-called PageRank mechanism installed in the search engine as well.

  The present invention has been made in view of the above-described circumstances, and it is possible to identify the work even in a work that uses a general-purpose program, and to investigate the work efficiency. The present invention relates to a device, a work efficiency investigation method, and a work efficiency investigation program.

  In order to solve the above-described problem, a first configuration of the present invention relates to a work efficiency investigation device, a creation status determination unit that monitors a computer input operation and determines a creation status of a product, and the creation status determination Creation time determining means for determining the creation time of the deliverable based on the determination result of the means; role determining means for determining the role of the deliverable; and creating the deliverable based on the determination result of the role determining means A work determining means for determining a work to be performed, a deliverable storage means for storing a determination result of the creation time determining means and the work determining means in association with the deliverable, and a storage information of the deliverable storage means It is characterized by comprising business efficiency totaling means for totalizing the business efficiency of the deliverables.

  According to a second aspect of the present invention, there is provided a work efficiency investigation method, wherein the creation status of a deliverable is determined by monitoring a computer input operation, and the creation time of the deliverable is determined based on the determination result. In addition, after determining the role of the deliverable and determining the work for creating the deliverable based on the determination result, the creation time and the work of the decided deliverable are associated with the deliverable. In addition to storing, the business efficiency of the deliverables is totaled based on the stored information.

  According to a third aspect of the present invention, there is provided a work efficiency investigation program, wherein a program executed by a computer using a storage memory monitors an input operation of the computer or a separate computer to create a product. A creation time determination process for determining the creation time of the product based on a determination result of the creation status determination process, a role determination process for determining the role of the product, and the role A task determination process for determining a task for creating the deliverable based on a determination result of the determination process, and a deliverable storage process for storing the creation time determination process and the determination result of the task determination process in association with the deliverable And business efficiency totaling processing for totalizing the business efficiency of the deliverables based on the storage information of the product storage processing.

  According to the configuration of the present invention, the creation time is determined in the creation situation according to the input operation of the computer at the time of creation of the deliverable, and the role of the deliverable is determined to determine the task, thereby determining the task for each task. Efficiency can be aggregated. Therefore, even if the application software to be used is a general-purpose program, it is possible to specify the work to be performed and to investigate the efficiency for each work.

It is a block diagram which shows the schematic whole structure of the business efficiency investigation apparatus which is 1st Embodiment of this invention. It is a perspective view which shows the wearable apparatus which is a component of the business efficiency investigation apparatus. It is a block diagram which shows the module structure for the same business efficiency investigation apparatus to function. 6 is a list in which roles used in determination processing of the business efficiency investigation device are associated with business. It is a top view which shows the window on the computer screen for demonstrating an example of the determination process of the business efficiency investigation apparatus. It is a list which shows the storage table of the deliverable which is the investigation object of the same business efficiency investigation device. It is a table | surface which shows an example of the investigation result of the business efficiency investigation apparatus. It is a flowchart explaining the processing procedure (method) of the business efficiency investigation program which the business efficiency investigation apparatus processes. It is a block diagram which shows the schematic whole structure of the work efficiency investigation apparatus which is 2nd Embodiment of this invention. It is a perspective view which shows the wearable apparatus which is a component of the business efficiency investigation apparatus. It is a block diagram which shows the module structure for the business efficiency investigation apparatus which is the 3rd Embodiment of this invention to function. It is a flowchart explaining the processing procedure (method) of the business efficiency investigation program which the business efficiency investigation apparatus processes. It is a block diagram which shows the module structure for the business efficiency investigation apparatus which is 4th Embodiment of this invention to function. It is a list of deliverables for each employee who is the object of investigation by the business efficiency investigation device. It is a list which shows the storage table of the deliverable which is the investigation object of the same business efficiency investigation device. FIG. 16 is a list showing a storage table different from FIG. 15 for the deliverables to be investigated by the business efficiency investigation device. FIG. It is a flowchart explaining the processing procedure (method) of the business efficiency investigation program which the business efficiency investigation apparatus processes. It is a list which shows the other example of the storage table of the deliverable which is the investigation object of the business efficiency investigation device. FIG. 19 is a deliverable list stored in the storage table of FIG. 18 for each employee that is a survey target of the business efficiency survey device. FIG. 19 is a list showing another example different from FIG. 18 of the storage table of deliverables to be investigated by the business efficiency investigation device. FIG. FIG. 21 is a list showing another example different from FIG. 20 of a storage table of deliverables to be investigated by the business efficiency investigation device. FIG. It is a table | surface which shows an example of the investigation result of the business efficiency investigation apparatus.

  Creation status determination means for monitoring the input operation of the computer to determine the creation status of the deliverable, creation time determination means for determining the creation time of the deliverable based on the determination result of the creation status determination means, and the creation Creation cost calculating means for calculating the creation cost of the deliverable based on the determination result of the time determining means, role determining means for determining the role of the deliverable when the deliverable is transmitted from the computer, Work determination means for determining the work for creating the deliverable based on the determination result of the role determination means, deliverable storage means for storing the creation cost and the work in association with the deliverable, and the deliverable storage A business efficiency investigation device comprising: business efficiency totaling means for totalizing the creation cost of the deliverable for each business based on storage information of the means.

Embodiment 1

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
1 is a block diagram showing a schematic overall configuration of a business efficiency investigation device according to the first embodiment of the present invention, FIG. 2 is a perspective view showing a wearable device that is a component of the business efficiency investigation device, and FIG. Is a block diagram showing a module configuration for functioning the business efficiency investigation device, FIG. 4 is a list that associates roles used in the determination process of the business efficiency investigation device with business, and FIG. FIG. 6 is a plan view showing a window on a computer screen for explaining an example of the determination process of the business efficiency investigation device, FIG. 6 is a list showing a storage table of deliverables to be investigated by the business efficiency investigation device, and FIG. 7 is a list showing an example of the survey results of the business efficiency survey device, and FIG. 8 is a flowchart for explaining the processing procedure (method) of the business efficiency survey program processed by the business efficiency survey device.

  As shown in FIG. 1, the business efficiency investigation device of this embodiment is a network constructed by wireless connection or wired connection of at least one set of terminal computers 10 operated by an employee and a host computer 30 operated by an administrator. The terminal computer 10 is connected to a wearable device 20 worn by an employee. Here, the terminal computer 10 and the host computer 30 are constituted by general-purpose personal computers, and are selectively used depending on whether or not a function module described later is incorporated.

  Each of the terminal computer 10 and the host computer 30 includes CPUs (Central Processing Units) 11 and 31, memories 12 and 32, hard disk drives 13 and 33, keyboards 14 and 34, and displays 15 and 35, respectively. Has been. The CPUs 11 and 31 control the respective units according to various programs stored in hard disks (not shown) in the hard disk drives 13 and 33 (hereinafter also simply referred to as hard disks 13 and 33) while using the memories 12 and 32 as work areas. To do. For example, the CPUs 11 and 31 assist the creation of a document or the like while displaying and outputting the processing results of information input from the keyboards 14 and 34 on the displays 15 and 35, and the created files that are the results are stored on the hard disks 13 and 33. Write it in and store it. Further, the CPUs 11 and 31 can perform bidirectional network communication according to a predetermined protocol, and can perform transmission / reception processing by performing desired processing on the acquired various types of information. Although not specifically described here, the terminal computer 10 and the host computer 30 may be connected to various peripheral devices for inputting / outputting such as a scanner and a printer.

  As shown in FIG. 2, the wearable device 20 includes a headband 21 that is worn so as to pass through the top of the employee's head, and an object that is positioned near the employee's left eye when the headband 21 is worn. And a control unit 23 that is interposed between the camera 22 and the terminal computer 10 and relays and controls the captured video so that it can be processed. The control unit 23 includes a CPU 23a and a memory 23b, and the CPU 23a periodically stores and holds images captured by the camera 22 and applies image processing to the objects (graphics, characters, objects, etc.) in the images. )

  As shown in FIG. 3, the business efficiency investigation device is configured by storing various modules of a business efficiency investigation program for operating the terminal computer 10 and the host computer 30 in the hard disks 13 and 33 in advance. Here, these various modules may be incorporated into a part of general-purpose software or special-purpose software, and separately from these software, they are implemented as resident programs that monitor operations such as key operations for the running software. Also good.

  In the hard disk 13 of the terminal computer 10, a product creation status determination module 101 that monitors a key operation on the keyboard 14 and determines a creation status of the product R, which constitutes a part of the business efficiency investigation program, and a wearable device The action determination module 102 that recognizes (monitors) the captured video from the image 20 and determines the product creation status, and finally determines the product creation status based on the determination results of the product creation status determination module 101 and the behavior determination module 102. The cost calculation module 103 that determines the length of time that can be determined and determined that the product is being created as the creation cost of the product R, and the role of the product R when the product R is delivered to a person other than the creator A role determination module 104 that determines a job, and a work that has created the deliverable R based on the determination result of the role determination module 104 And business decision module 105 to determine a are stored.

  On the other hand, in the hard disk 33 of the host computer 30, there is a product storage module 301 that forms a part of the business efficiency investigation program and stores the created cost calculated by the cost calculation module 103 in association with the product R. In addition, a business efficiency information totaling module 302 that totals the creation cost for each business of the determination result of the business determination module 105 is stored.

  Specifically, the product creation status determination module 101 in the hard disk 13 of the terminal computer 10 monitors a key input operation signal from the keyboard 14 for the program window currently being executed on the terminal computer 10 used by the employee, It is determined whether the employee is creating a deliverable R at the current time, and the determination result is output to the cost calculation module 103 side. At this time, in business using general-purpose software such as word processing software, spreadsheet software, presentation material creation software, etc., it is impossible to specify the detailed business type from the type of the program or the contents of the deliverable R. There is a case. For this reason, the product creation status determination module 101 simply associates the determination result of the work status with the product R output by the monitoring target program, and leaves the task identification to other modules. Here, the product creation status determination module 101 monitors only the work of creating a product R of electronic information by a computer program, and when the product R is stored and stored in the hard disk 13, the product R The file name and information that the product has been created are also output to the cost calculation module 103 side.

  The behavior determination module 102 determines whether or not the employee wearing the wearable device 20 is paying attention to the program window currently being executed, and outputs the determination result to the cost calculation module 103 every moment. Specifically, since the camera 22 of the wearable device 20 captures a video in the vicinity of the wearer (employee) 's line of sight, the behavior determination module 102 recognizes the video and performs an execution process on the computer screen. If it is the program window, it is determined that the product R is being created. If not, it is determined that the product R is not being created. Further, the action determination module 102 recognizes characters as appropriate at the same time as image recognition. As a result, when it is determined that the wearer of the camera 22 is gazing at the print document, the action print module displays the related print document. It is determined that the product R is being created by referring to it.

  The cost calculation module 103 comprehensively determines the determination results of the product creation status determination module 101 and the behavior determination module 102 and finally determines whether or not the product R is being created at the current time. The determined length of time is measured as a creation cost and is associated with the product R. This comprehensive judgment may be in the process of creating a product when it is determined that at least one of the product creation status determination module 101 or the action determination module 102 is creating a product. Only when it is determined that the product R is being created, the product may be being created. In addition, for example, the length of time during the creation is determined as being created when there is a determination that the creation is in progress before exceeding a preset threshold value. It is determined that it is not being created only from the timing to the next timing. Here, the product R associated with the creation cost by the cost calculation module 103 is stored and held in the hard disk 13 of the terminal computer 10 or temporarily stored and held in the memory 12. It is managed together with the creation cost until it is delivered to at least the host computer 30.

  The role determination module 104 uses a keyword prepared in advance when the product R is transmitted from the stored terminal computer 10 to another computer using e-mail, a WEB system, or the like. Determine the role of R. Specifically, in the business efficiency investigation program in the hard disk 13, for example, as shown in FIG. 4, a keyword list 100a indicating correspondence between roles and business is stored in advance so that it can be rewritten and used in the program. The role determination module 104 determines the role with reference to the contents of the deliverable R sent to other employees (computers) by electronic mail. For example, as shown in FIG. 5, in the deliverable R sent to other employees by e-mail, a keyword indicating the role of the deliverable R called “daily report” is clearly specified in the e-mail title Rt. The keyword “daily report” appears in the text Rh. Therefore, when the deliverable R is sent to another employee by e-mail, the role determination module 104 searches and extracts the presence / absence of a keyword indicating the role by analyzing the contents of the deliverable R. In this case, the role of the deliverable R is determined to be “daily report” from the keyword “daily report” in the mail title Rt and the mail text Rh. Here, if a matching character string is not extracted in the keyword list 100a, the content of the deliverable R may be analyzed by language analysis to determine the most similar role, or the role name “role undefined” It is good. Further, even if the deliverable R created by the employee who uses the terminal computer 10 is not sent to another employee or the like by e-mail or WEB system, it may be set as “undefined role”. Here, in the keyword list 100a, a case where a role and a keyword match is given as an example. However, the present invention is not limited to this. For example, the keyword list 100a may be a pattern that is specified by recalling a role. The role may be determined (determined) by combining the keywords.

  The task determination module 105 receives the role determined by the role determination module 104, determines the task for creating the deliverable R using a keyword prepared in advance, as in the determination of the role, and determines the task. Is associated with the business ID encoded. Specifically, the task determination module 105 determines (determines) a task corresponding to a role from the keyword list 100a used by the role determination module 104 for determining the role. For example, as shown in FIG. 5, since the task “daily report” is associated with the role “daily report”, the task determination module 105 performs “daily report creation” as the task of creating the product R. Is determined. Here, when the role is “role undefined”, the job corresponding to the “role undefined” may also be “role undefined job”. Further, the product R associated with the business by the business determination module 105 is stored at least in the hard disk 13 of the terminal computer 10 or temporarily stored in the memory 12, at least the host. It is managed together with the business ID (identification) until it is delivered to the computer 30.

  On the other hand, the product storage module 301 in the hard disk 33 of the host computer 30 functions when the product R is transmitted from the terminal computer 10 to another computer using e-mail, a WEB system, or the like. Specifically, as shown in FIG. 6, the creation cost (creation time) and the business ID associated with the product R are received from the modules 103 and 105, and the title and creator of the product R are received. The employee ID is also received from the terminal computer 10 side, and the result ID is associated with each result R in the order of acquisition, and stored in the result table TR in the hard disk 33. Similarly, when the data is stored in the terminal computer 10 without being transmitted to another computer, the creation cost, the work ID, the title, and the employee ID of the product R are similarly received, and the results are obtained in the order of acquisition. The ID is associated with each deliverable R and stored in the deliverable table TR. Here, the deliverable R itself may also be stored and managed in the hard disk 33 on the host computer 30 side in association with the result ID, and identification specifying information that can specify the storage holding position in the terminal computer 10 is provided. It may be received and stored and managed.

  The business efficiency information totaling module 302 totals, for each business, the creation cost for the product R received and stored and managed by the product storage module 301 from the terminal computer 10 side. That is, the total work time for each work can be calculated by counting the creation costs (creation time) of the deliverables R having the same work ID for each employee ID or regardless of the employee ID. As shown in FIG. 7, it is possible to collect the data indicating the efficiency for each business. From this data, for example, it can be understood that the work with the work ID “0021” is longer in work time than other work, and it is possible to analyze whether the work is appropriate according to the contents. In addition, the cost of creating the product R is not limited to each business, and may be calculated using other factors. For example, the business ID and the employee ID are combined to perform various tabulation processes. be able to.

  Then, as shown in the flowchart of FIG. 8, the work efficiency investigation program investigates the efficiency of work using the terminal computer 10 in the following processing procedure (method) by linking the terminal computer 10 and the host computer 30. .

  First, on the terminal computer 10 side, when the work for creating the deliverable R using general-purpose word processing software or the like and the transmission processing work for the deliverable R are started, the file name to which the deliverable R is attached, etc. (Step S11). Thereafter, the product creation status determination module 101 monitors a key input operation for operating the keyboard 14 to determine whether or not the product R is being created at the current time. At the same time, the product R is stored and stored in the hard disk 13. It is determined whether or not the product R has been transmitted to another computer, and whether or not the processing operation for the product R has been completed (step S21). Next, whether or not the employee is gazing at the program window currently being executed by the behavior determination module 102 at the current time, in other words, whether or not the product R is being created, is displayed in the video of the wearing camera 22 of the wearable device 20. Based on the monitoring, a determination is made (step S31).

  After that, the cost calculation module 103 comprehensively determines whether or not the product R is being created at the current time based on the outputs (determination results) of the product creation status determination module 101 and the behavior determination module 102 and determines that the product is being created. The length of the measured time is measured (step S41). In this step, the total creation time may be calculated by adding to the creation time measured immediately before, or the elapsed time from the start of measurement of the creation time of the research target product R is measured. And it is good as creation time.

  Next, the cost calculation module 103 cannot confirm the information indicating that the product R has been stored in the hard disk 13 from the determination result of the product creation status determination module 101 (step S51). If the information indicating that it has been transmitted to the (computer) cannot be confirmed (step S61), and if it is not possible to confirm the end of the processing operation for the product R (step S71), the process returns to step S21 and the same processing is repeated. On the other hand, when the end is confirmed, this process is ended. Here, the confirmation of the completion of the processing work for the deliverable R is made by starting the work of creating another deliverable or the like.

  On the other hand, if the cost calculation module 103 confirms the information stored in the hard disk 13 of the product R or the information transmitted to another person in steps S51 and S61, the cost calculation module 103 temporarily stores the product in the memory 12 for management. The creation time of R is transferred to the product storage module 301 of the host computer 30 together with other management information (title, employee ID, etc.) as the creation cost (step S81). Then, the deliverable storage module 301 assigns an achievement ID to the deliverable R, stores various information such as creation costs in the deliverable table TR in the hard disk 33, and stores and manages it. Here, when the deliverable R has already been assigned an achievement ID and stored in the deliverable table TR in the hard disk 33, the creation costs may be added together. Further, the deliverable R itself may be transferred to the host computer 30 and associated with the achievement ID and managed by the deliverable table TR.

  Next, the role determination module 104 determines the role of the deliverable R (step S91), and the operation determination module 105 determines and determines an operation for creating the output R from the role, and determines an operation ID corresponding to the operation. The result is transferred to the product storage module 301 of the host computer 30 (step S101). Then, the deliverable storage module 301 adds the work ID as the work of the deliverable R in the hard disk 33.

  Thereafter, the business efficiency information totaling module 302 of the host computer 30 totals the creation cost of the deliverable R for each business (step S111).

  Here, in the description of the processing procedure described above, steps S81 to S111 are described as common processing after steps S51 and S61, but the present invention is not limited to this. For example, steps S81 to S111 may be separately processed in each of steps S51 and S61. In this case, only step S81 is provided after step S51, and steps S91 to S111 are provided after step S61. May be processed. Further, step S111 may be processed when requested by the operator.

  As described above, according to this embodiment, the input operation when creating the product R is monitored, the creation time is measured, and the role is easily determined from the keyword or the like at the timing of transmitting the product R or the like. Business can be determined. Therefore, the creation cost of the deliverable R can be aggregated for each business and the business efficiency can be derived. Even when working with a general-purpose program, the work to be performed is identified and the efficiency for each business is investigated. can do.

Embodiment 2

  Next, FIG. 9 is a block diagram showing a schematic overall configuration of the business efficiency investigation device according to the second embodiment of the present invention, and FIG. 10 is a perspective view showing a wearable device that is a component of the business efficiency investigation device. It is. Here, since this embodiment is configured in substantially the same manner as the above-described embodiment, the same components are denoted by the same reference numerals and the characteristic portions will be described (the same applies to other embodiments).

  As shown in FIGS. 9 and 10, in the business efficiency investigation device of this embodiment, the terminal computer 10 and the host computer 30 are wirelessly or wiredly connected to the network as in the above-described embodiment. The wearable device 20 connected to the terminal computer 10 includes a microphone 42 so that voice information can be input. That is, in the wearable device 20, in addition to the image recognition processing of the video of the camera 22, the CPU 23a performs voice recognition processing on the voice information collected by the microphone 42.

  The business efficiency investigation program stored in advance in the hard disks 13 and 33 of the terminal computer 10 and the host computer 30 includes a product creation status determination module 101, an action determination module 102, and a cost calculation, as in the above-described embodiment. A module 103, a role determination module 104, a business determination module 105, a product storage module 301, and a business efficiency information aggregation module 302 are stored.

  Among them, the behavior determination module 102 uses the voice recognition processing result of the voice information collected by the microphone 42 in addition to the image recognition processing result of the video of the camera 22 of the wearable device 20. That is, the behavior determination module 102 determines that the product R is being created when the employee's conversation is related to the product R being created, but otherwise does not have a sound of a certain level or higher. In some cases, it is determined that the deliverable R is not being created. The determination based on the audio information may be determined that the product R is being created when there is a keyword that matches the content included in the product R, for example. In addition, it is possible to determine whether or not it is related to the contents of the deliverable R by using a so-called natural language understanding technology (also referred to as natural language processing). You may determine by common probability etc.

  Then, the business efficiency investigation program investigates the efficiency of business using the terminal computer 10 by the same processing procedure (method) as in the above-described embodiment.

  As described above, according to this embodiment, in addition to the effects of the above-described embodiment, even when the user is looking away from the display 15 of the terminal computer 10, work related to creation of the deliverable R is performed. The time can be grasped and can be included in the creation time of the deliverable R. Therefore, it is possible to collect and measure the time required for the business in more detail, and to accurately investigate the efficiency of the business.

Embodiment 3

  Next, FIG. 11 is a block diagram showing a module configuration for functioning of the business efficiency investigation device according to the third embodiment of the present invention, and FIG. 12 shows a business efficiency investigation program processed by the business efficiency investigation device. It is a flowchart explaining a processing procedure (method).

  In the business efficiency investigation device of this embodiment, the terminal computer 10 and the host computer 30 are connected to each other by a wireless or wired network, as in the above-described embodiment. In this embodiment, the wearable device connected to the terminal computer 10 is also used. 20 is provided with a microphone 42 for inputting voice information.

  As shown in FIG. 11, the work efficiency investigation program stored in advance in the hard disks 13 and 33 of the terminal computer 10 and the host computer 30 includes a product creation status determination module 101, an action, as in the above-described embodiment. A determination module 102, a cost calculation module 103, a role determination module 104, a business determination module 105, a product storage module 301, and a business efficiency information aggregation module 302 are stored.

  In this embodiment, the terminal computer 10 is also made to function as an information product creating module 102a that easily handles information photographed and collected by the wearable device 20 and converts it into electronic information. When the result of character recognition of the video of the camera 22 of the wearable device 20 is determined to be a print document, the information product creation module 102a associates the character recognition result of the print document as a product r1 and stores it in the product table TR. The product storage module 301 of the host computer 30 executes the processing to be performed. At this time, when the result of character recognition of the print document is the product r1, the employee ID indicating the creator is unknown.

  Similarly, the information product creating module 102a outputs the text information obtained by converting the speech information of the speech information into the text product speech information together with the speech information itself of the conversation content collected by the wearable device 20 with the microphone 42 in the above-described embodiment. Are associated and stored in the deliverable table TR. At this time, the audio information deliverable r2 may be associated with an employee ID indicating the creator.

  The information deliverable module 102a may be incorporated in the behavior determination module 102.

  Then, in the business efficiency investigation program, as shown in the flowchart of FIG. 12, the following processing procedure is performed by linking the terminal computer 10 and the host computer 30, as in the processing procedure (method) similar to the above-described embodiment. In (Method), the efficiency of work using the terminal computer 10 is investigated.

  First, similarly to the above-described embodiment, when the work of creating the deliverable R and the transmission processing of the deliverable R using the general-purpose word processor software or the like is started on the terminal computer 10 side, the deliverable R After the identification (step S11), during the creation of the deliverable R, the work status such as the end of the processing work is determined together with the storage / storing process or the transmission process (step S21). Further, it is determined whether the product R is being created from the video of the camera 22 of the wearable device 20 and the audio information of the microphone 42 (step S31).

  Next, in this embodiment, when the behavior determination module 102 determines that the employee is gazing at the printed document, the behavior recognition module 102 temporarily stores the character recognition result of the printed document in association with the deliverable r1. It manages (step S32). Similarly, when the behavior determination module 102 determines that the conversation content is related to creation of the deliverable R, the voice information and the like are associated with the deliverable r2 and temporarily stored and managed. (Step S32).

  Next, after the creation time of the product R is measured (step S41), when there is confirmation of saving the product R in the hard disk 13 or transmission of the product R (steps S51 and S61), Using the creation time of the deliverable R that is temporarily stored in the memory 12 and managed as the creation cost, the deliverables r1, r2 and the like are added to other management information (title, employee ID, etc.), and the deliverable of the host computer 30 The data is transferred to the storage module 301 and managed by the deliverable table TR (step S82).

  Thereafter, similarly to the above-described embodiment, when the role of the deliverable R is determined and the work is determined and the work ID is transferred to the host computer 30 (steps S91, S101, S101), the work product is obtained. R creation costs are tabulated for each business (step S111).

  As described above, according to this embodiment, in addition to the operational effects of the above-described embodiment, the basis for determining that the product R is being created even when the eye is away from the display 15 of the terminal computer 10 is the product. They can be attached as r1 and r2, and can be used effectively when verified later. Therefore, it is possible to collect and measure the time required for the business in more detail, and to investigate the business efficiency more accurately.

Embodiment 4

  Next, FIG. 13 is a block diagram showing a module configuration for the work efficiency investigation device according to the fourth embodiment of the present invention to function, and FIG. 14 shows each employee who is the investigation object of the work efficiency investigation device. FIG. 15 is a list showing a storage table of deliverables to be investigated by the business efficiency investigation device, and FIG. 16 is different from FIG. 15 of the deliverables to be investigated by the business efficiency investigation device. FIG. 17 is a flowchart for explaining the processing procedure (method) of the business efficiency investigation program processed by the business efficiency investigation device, and FIG. 18 is a product to be investigated by the business efficiency investigation device. 19 is a list showing another example of the storage table, FIG. 19 is a list of deliverables stored in the storage table of FIG. 18 for each employee to be investigated by the business efficiency survey device, and FIG. Efficiency survey FIG. 21 is a list showing another example different from FIG. 18 of the storage table of the deliverables that are the object of investigation, and FIG. 21 is another table different from FIG. 20 of the deliverable storage table that is the investigation object of the business efficiency investigation device. FIG. 22 is a list showing an example of survey results of the business efficiency survey device.

  In the business efficiency investigation device of this embodiment, the terminal computer 10 and the host computer 30 are connected to each other by a wireless or wired network, as in the above-described embodiment. In this embodiment, the wearable device connected to the terminal computer 10 is also used. 20 is provided with a microphone 42 for inputting voice information.

  As shown in FIG. 13, the business efficiency investigation program stored in advance in the hard disks 13 and 33 of the terminal computer 10 and the host computer 30 includes a product creation status determination module 101, an action, as in the above-described embodiment. The determination module 102, the information product conversion module 102a, the cost calculation module 103, the role determination module 104, the business determination module 105, the product storage module 301, and the business efficiency information aggregation module 302 are stored. .

  In this embodiment, the terminal computer 10 and the host computer 30 are linked together, and the employee knowledge storage module 303 that stores the product R stored and held (held) in the terminal computer 10 for each employee, and the product R It is also made to function as an information source value calculation module 304 that adds values to other deliverables that have become reference materials (information sources) when creating a document and causes the deliverable storage module 301 to add information to the hard disk 33. Yes.

  The employee knowledge storage module 303 temporarily stores and holds in the memory 12 information that the employee who uses the terminal computer 10 knows during work hours for creating the product R, and then the hard disk 33 of the host computer 30. Store and save in. For example, as shown in FIG. 14, this employee knowledge storage module 303 is used when an employee who uses the terminal computer 10 creates a new product R or refers to a material such as another product R. Based on the result ID and employee ID of the product R, it is stored and saved in the employee table TE in the hard disk 33 so that it can be searched and referenced later. For example, in the employee table TE of FIG. 14, the result ID of the deliverable R held in the hard disk 13 of the terminal computer 10 is stored for each employee ID, and when the deliverable R is created. The result ID of the other person's deliverable R is also stored. Here, the employee knowledge storage module 303 may be managed in the employee table TE including the date and time information on which the deliverable R is acquired, and the deliverable R used in the past can be specified from the date and time information. It can also be.

  The information source value calculation module 304, when storing various information related to the product R in the product table TR in the hard disk 33 of the host computer 30, is a valuable result that has become an information source contributing to the creation of the product R. The product Ri is searched and specified, and various information that can be referred to such as the reference time and the number of reuses is added (stored and stored) in association with the corresponding product Ri (result ID). For example, as shown in FIG. 15, a product R that is managed with a result ID is referred to as a product Ri as an information source product Ri in addition to an employee ID, work time (work cost), and business ID. The creation work ID of the created deliverable R, the reference count, and the reference history of the reference time are added to the deliverable table TR as related information. Here, the presence / absence of reference is determined based on whether the information product creation module 102a recognizes the video of the camera 22 of the wearable device 20 as a character and recognizes a product Ri whose content matches a part of the content of the printed document held as the product r1. This can be confirmed by appropriately searching the object table TR, and the number of times of reference can be integrated. Further, the reference time can be obtained by adding the total reference time from the gaze time to the printed document, which is a material for determining whether or not the product R is being created by the behavior determination module 102, and can be integrated. Note that this reference history may be applied when copying the product Ri from another computer or the like for reference. For example, the reference count may be the copy count, The reference time may be temporarily stored in the memory 12 so as to time the screen display time.

  Here, the information source value calculation module 304 searches for and specifies the valuable product Ri of the information source that contributes to the creation of the product R instead of (or may add to) such a reference history, and outputs the result. Various information that can be referred to such as an ID and a reuse ratio may be added (stored and stored) in the product table TR in association with the corresponding product R (result ID). For example, as shown in FIG. 16, a product R that is assigned and managed with a result ID includes, in addition to an employee ID, work time (work cost), and work ID, a product Ri that has been reused for creation. The result ID and the reuse ratio are added as related information in the product table TR. Here, the reuse of the deliverable R means that part or all of the content of the deliverable Ri that has become an information source contributing to the creation of the deliverable R is diverted to almost the same content in the other deliverable Ri. The ratio of the reused information is the ratio of the document amount of the diverted content portion to the document amount of the product Ri of the information source.

  For example, in the deliverable table TR of FIG. 15, the daily report with the deliverable ID “001” is the deliverable R created by the employee “0001” as the work with the work ID “0001” in 2 minutes 30 seconds. This represents a history that reference was made only once for 2 minutes in order to execute “0002”. In the deliverable table TR of FIG. 16, the monthly report of the deliverable ID “003” indicates that 50% of the content of the deliverable ID “001” is reused. When the deliverable R is referred to by a plurality of employees or reused for a plurality of deliverables R, an employee ID may be added to each.

  Then, in the business efficiency investigation program, as shown in the flowchart of FIG. 17, as in the processing procedure (method) similar to the above-described embodiment, the terminal computer 10 and the host computer 30 are linked and the following processing procedure is performed. In (Method), the efficiency of work using the terminal computer 10 is investigated.

  First, similarly to the above-described embodiment, when the work of creating the deliverable R and the transmission processing of the deliverable R using the general-purpose word processor software or the like is started on the terminal computer 10 side, the deliverable R After the identification (step S11), during the creation of the deliverable R, the work status such as the end of the processing work is determined together with the storage / storing process or transmission process (step S21). Further, it is determined whether the product R is being created from the video of the camera 22 of the wearable device 20 and the audio information of the microphone 42 (step S31).

  Next, when the behavior determination module 102 determines that the employee is gazing at the printed document, the character recognition result of the printed document is associated with the deliverable r1 and temporarily stored and managed ( Step S32). Similarly, when the action determination module 102 determines that the conversation content is related to the creation of the deliverable R, the voice information or the like is associated with the deliverable r2 and temporarily stored and managed. (Step S32).

  Next, after the creation time of the product R is measured (step S41), when there is confirmation of saving the product R in the hard disk 13 or transmission of the product R (steps S51 and S61), Using the creation time of the deliverable R that is temporarily stored in the memory 12 and managed as the creation cost, the deliverables r1, r2 and the like are added to other management information (title, employee ID, etc.), and the deliverable of the host computer 30 The data is transferred to the storage module 301 and managed by the deliverable table TR (step S82).

  Next, in this embodiment, the information source value calculation module 304 searches and evaluates the information source (delivery product Ri) that contributed to the creation of the product R, and adds the information source to the product table TR for management (step S83). ).

  Thereafter, similarly to the above-described embodiment, when the role of the deliverable R is determined and the work is determined and the work ID is transferred to the host computer 30 (steps S91, S101, S101), the work product is obtained. R creation costs are tabulated for each business (step S111).

  Here, the value evaluation of the information source performed in step S83 of this embodiment will be described in more detail although there is a part that overlaps and is described. In the deliverable table TR, as shown in FIG. 18, in addition to storing the four deliverables R of the achievement IDs “aaaa” to “dddd”, a certain employee A (ID: xxxx) is created. A case where the product Re having the result ID “eeee” is newly created and stored will be described as an example.

  First, as shown in FIG. 19, the employee knowledge storage module 303 adds the result Ra (ID: aaa) to the employee table TE of the employee A in the hard disk 13 of the terminal computer 10 and the hard disk 13 thereof. The product Re (ID: eeee) is stored and stored therein.

  On the other hand, the information source value calculation module 304 starts identifying the product Ri that has contributed to the creation of the product Re. First, by referring to all employee tables TE, it is checked whether or not there is a relationship between the deliverable Re and the contents of the deliverable R held in each. The determination of the presence / absence of the relationship may be a common probability of keywords, or a technique such as semantic understanding using a natural language understanding technique. Returning to FIG. 18, if the content of the product Re includes 40% of the product Rc (ID: cccc) and 20% of the product Rd (ID: dddd). Includes a reuse rate “0.40” associated with the result ID “cccc” and a reuse rate associated with the result ID “dddd” in the field relating to the product Ri related to the product Re. Add “0.20”. Further, as shown in FIG. 20, when the content of the deliverable Re is traced back to the deliverable Rc, it is indirectly related to 20% of the deliverable Ra (ID: aaa) and the deliverable Rb. It turns out to be indirectly related to 50% of (ID: bbbb). Similarly, in this case, the reuse rate “0.20” is associated with the result ID “aaaa” and the reuse rate “0.50” is additionally associated with the result ID “bbbb”. May be. In the case of this indirect relationship, as shown in FIG. 21, the product Rc with the reuse rate “0.40” is multiplied by the reuse rate at the time of going back, and the reuse rate “0” of the product Ra .20 ”and the reuse rate“ 0.50 ”of the deliverable Rb, the result ID“ aaaa ”has a reuse rate“ 0.08 ”corresponding to each multiplication result. The reuse rate “0.20” may be additionally written in the ID “bbbb”. If a plurality of deliverables R including a common keyword are found and the information source (deliverable) Ri of the content related to the keyword cannot be specified as one, the reuse ratio is the number of deliverables. The value divided by may be used as the reuse ratio (effective efficiency). In addition, here, the case where the value of the product Ri of the information source is evaluated based on the reuse ratio will be described as an example. However, the present invention is not limited to this. As described with reference to FIG. You may make it add the log | history of the frequency | count of reference, a reference time, etc., when creating the thing R etc.

  In step S111, the business efficiency information totaling module 302 is represented by the above-mentioned reuse ratio (may be a reference history) together with the creation cost (creation time) of the deliverable R stored in the deliverable table TR. Will be tabulated for each business. At this time, since the business ID corresponds to the product R, it is easy to perform aggregation for each business, but the product R that has not been subjected to transmission processing is “role-undefined business”. Therefore, it is only necessary to add up the work.

  Therefore, for example, when the creation cost and the business value of the deliverable table TR shown in FIG. 18 are aggregated, as shown in FIG. 22, the creation time (creation cost) spent on the business and the ratio of reuse are shown. By comparing, business efficiency can be determined. For example, the products Ra and Rb with the business ID “0001” are “0.70” when the reuse ratios are added up, while the products Rc, Rd, and Re with the business ID “0002” are added up with the reuse rates. Then, “0.60” is obtained. In short, in the work (ID: 0002) where the creation time is relatively long but the reuse rate of the work product R does not increase, such as the work products Rc, Rd, and Re (ID: 0002), the work product R is created but effectively used. It can be evaluated that it is only inefficient work. On the other hand, the work (ID: 0001), which has a relatively short creation time but a high reuse rate like the deliverables Ra and Rb, is a work for other employees and is efficient. It can be evaluated as a business. Here, as the business efficiency, instead of simply evaluating the creation time, which is the creation cost, and the reuse ratio, the number of references, the reference time, etc., which are indicators of value, A calculation formula may be set in advance, and converted into a monetary amount or the like may be aggregated. For example, in order to calculate the amount from the creation time, the creation time may be multiplied and weighted for each employee. In the case where the value is expressed as a monetary value, for example, the reuse ratio, the number of times of reference, and a value weighted for each reference time may be added together.

  Thus, according to this embodiment, in addition to the operational effects of the above-described embodiment, the value of the product R that is referred to or reused can be evaluated. That is, here, it is possible to specify the deliverable Ri that has contributed to the creation of the deliverable R, and it is possible to give value to the work that created the deliverable R that includes useful information that did not exist before. . This is because the search engine PageRank simply specifies candidates for the deliverable R that may have been referred to by specifying a keyword, so it cannot be specified one-to-one with high accuracy. It cannot be used. On the other hand, in the present embodiment, for example, when a text file of the deliverable R is sent as a daily report to a supervisor, for example, useful information such as a title is attached. It can be easily determined that it was created as part of That is, the electronic information itself is not unconditionally associated with a specific business, but the corresponding business can be uniquely identified according to the role and purpose of the electronic information when it is communicated to others. . As a result, the business value can be investigated in more detail.

  Here, as another aspect of this embodiment, although illustration is omitted, the various modules may be appropriately distributed to the terminal computer 10 or the host computer 30. For example, from the efficiency of information processing, the product creation status Other than the determination module 101, the behavior determination module 102, and the cost calculation module 103, the host computer 30 may function.

  Further, the terminal computer 10 and the host computer 30 are constituted by general-purpose personal computers, and are used properly depending on whether or not various modules are built in, so that all the modules can be shared by being built in one unit. it can. In short, the host computer may be made to function as a terminal computer so that the business efficiency of the administrator can be investigated, or it can be made to function independently. In other words, by incorporating all of the above functional modules in one computer, it is possible to investigate the business efficiency independently, and even if the computer is not connected to the network, the business efficiency is investigated and the results of the investigation are appropriately determined. Can also be configured to be removable.

  Further, the role and work of the deliverable R may be performed on the other computer side that receives the deliverable R, and in this case, the determination result may be notified to the host computer.

  In addition, the cost calculation module 103 handles the determination results of the product creation status determination module 101 and the behavior determination module 102 equally to measure the creation time of the product R. May be measured. Further, the gaze time of the printed document determined by the behavior determination module 102 may not be included in the creation time of the deliverable R.

  Needless to say, the number of terminal computers 10 may be one, and the wearable device 20 may be connected to a network independently rather than being connected to the terminal computer 10.

  Also, a computer on which various modules are mounted in hardware may be configured, or a part of the various modules may be realized by hardware, and may function in the same manner by cooperative operation of the hardware and software program.

  As described above, the embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and there are design changes and the like within the scope not departing from the gist of the present invention. However, it is included in this invention. For example, the present invention can be mounted not only on a network constructed with general-purpose personal computers but also on a computer manufactured in a dedicated machine. The target for monitoring the input operation is not limited to the keyboard, and data input from other operating devices, scanner devices, etc. may be monitored.

  The present invention is not limited to a closed network, and can be widely applied to computers connected via a network that is open to the public, such as the Internet.

10 Terminal computer 12, 32 Memory (memory)
13, 33 Hard disk (part of product storage means)
14 Keyboard 15 Display 20 Wearable device 22 Camera (Related video photographing means, wearable camera)
23 control unit 23a CPU (character recognition means)
23b Memory 30 Host computer 42 Microphone (related voice recording means)
100a List (part of role determination means, part of business decision means)
101 product creation status determination module (creation status determination means)
102 Action determination module (behavior video determination means, action voice determination means)
102a Information product module (video recording means, audio recording means)
103 cost calculation module (creation time determination means, creation cost calculation means)
104 Role determination module (part of role determination means)
105 Business decision module (part of business decision means)
301 product storage module (part of product storage means)
302 Business efficiency information aggregation module (business efficiency aggregation means)
303 Employee knowledge storage module (part of history collection means)
304 Information source value calculation module (part of history collection means)
R, Ri deliverables

Claims (20)

  Creation status determining means for monitoring the input operation of the computer to determine the creation status of the deliverable, creation time determining means for determining the creation time of the deliverable based on the determination result of the creation status determining means, and the outcome Role determination means for determining the role of an object, work determination means for determining a work for creating the deliverable based on a determination result of the role determination means, determination results of the creation time determination means and the work determination means A business efficiency survey comprising: product storage means for storing the product in association with the product; and business efficiency totaling means for totaling the business efficiency of the product based on the storage information of the product storage means apparatus.   The business efficiency investigation device according to claim 1, wherein the role determination unit determines a role of the product when the product is transmitted from the computer. A creation cost calculation unit that calculates a creation cost of the deliverable based on a determination result of the creation time determination unit,
While the product storage means stores the creation cost instead of or in addition to the creation time,
The business efficiency totaling unit totals the creation costs of the deliverables for each business in place of or in addition to the work efficiency of the deliverables. 2. The business efficiency investigation device described in 2.   4. The business efficiency investigation device according to claim 1, wherein the business determination means encodes the determined business into a corresponding code and delivers the code to the deliverable storage means. Related video photographing means for photographing video related to creation of the deliverable, and action video determination means for recognizing the video of the relevant video photographing means to determine the action of the creator of the deliverable,
5. The business efficiency investigation device according to claim 1, wherein the creation time determination unit determines the creation time of the product in consideration of a determination result of the action image determination unit. . The related video photographing means is composed of a wearable camera that is set by the creator of the deliverable to be worn and photographed.
Character recognition means for recognizing the printed document when the action image determination means recognizes an image that the video of the wearable camera is a print document watched by the creator of the deliverable, and character recognition of the character recognition means 6. The business efficiency investigation device according to claim 5, further comprising video recording means for storing a result in association with the deliverable. The related voice recording means for recording the sound during creation of the deliverable, and the action voice determination means for recognizing the voice of the related voice recording means to determine the action of the creator of the deliverable,
The work efficiency investigation device according to any one of claims 1 to 6, wherein the creation time determination unit determines the creation time of the product in consideration of a determination result of the action voice determination unit. .   8. The business efficiency investigation device according to claim 7, further comprising a voice recording unit that records a voice during creation of the product recorded by the related voice recording unit in association with the product. Comprising a history collection means for collecting a use history at the time of creation of a separate product of the product,
9. The business efficiency survey device according to claim 1, wherein the business efficiency totaling unit totals, in addition to the business efficiency, usage histories of the history collection unit for the deliverables.   10. The business efficiency investigation device according to claim 9, wherein the product storage unit stores the usage history of the history collection unit in association with the value of the product.   The work efficiency investigation device according to claim 1, wherein the product storage unit prepares a storage area for each creator of the product. A terminal connection means for connecting the computer as a terminal used by the creator of the product with other terminal computers;
The work efficiency investigation device according to claim 1, wherein the creation of the deliverable is managed in an integrated manner for each terminal computer.   Determine the creation status of the deliverable by monitoring the input operation of the computer, determine the creation time of the deliverable based on the determination result, and determine the role of the deliverable based on the determination result After determining the work for creating the deliverable, the creation time of the decided deliverable and the work are stored in association with the deliverable, and the work efficiency of the deliverable is totaled based on the stored information A method for investigating operational efficiency.   14. The business efficiency investigation method according to claim 13, wherein the role of the deliverable is determined when the deliverable is transmitted from the computer. While calculating the creation cost of the deliverable based on the creation time of the deliverable and storing the creation cost instead of or in addition to the creation time,
The work efficiency investigation method according to claim 13 or 14, wherein the creation cost of the deliverable is aggregated for each work instead of or in addition to the work efficiency of the work. .   16. The business efficiency investigation method according to claim 13, wherein the business is encoded and stored in a code corresponding to each business. In the program that the computer executes using the storage memory,
Creation status determination processing for determining the creation status of a product by monitoring an input operation of the computer or a separate computer, and creation time determination for determining the creation time of the product based on the determination result of the creation status determination processing Processing, role determination processing for determining the role of the product, business determination processing for determining a business for creating the product based on a determination result of the role determination processing, creation time determination processing, and business determination A deliverable storage process for storing a determination result of the process in association with the deliverable, and a work efficiency totaling process for totaling the work efficiency of the deliverable based on storage information of the deliverable storage process Business efficiency survey program.   18. The business efficiency investigation program according to claim 17, wherein the role determination processing determines a role of the deliverable when the deliverable is transmitted from the computer. A creation cost calculation process for calculating a creation cost of the deliverable based on a determination result of the creation time determination process,
While the product storage process stores the creation cost instead of or in addition to the creation time,
18. The business efficiency totaling process is characterized in that the creation cost of the product is totaled for each business in place of or in addition to the business efficiency of the product. The business efficiency survey program described in 18.   20. The business efficiency investigation program according to claim 17, wherein the business determination process codes the determined business into a corresponding code and transfers the code to the deliverable storage process.

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