JP4077420B2 - Knowledge utilization effect simulation device, knowledge utilization effect simulation method, and program for calculating simulation of knowledge utilization effect - Google Patents

Description

  The present invention simulates a financial numerical change from a change in an evaluation index of organizational ability, and is suitable for use in combination with a management simulation that supports managers' decision making. And program.

  The importance of knowledge utilization in corporate management is recognized. As one aspect of knowledge management, using knowledge is changing it into knowledge that has a beneficial effect by accumulating, sharing, and analyzing unorganized information, or an act that creates a beneficial effect. . Knowledge utilization is regarded as a source of competitive advantage in the enterprise because individuals and organizations can continuously create added value and can create new knowledge.

  A questionnaire is one of the means to objectively recognize whether knowledge is utilized. Quantitative analysis of individual employee consciousness through questionnaires is a common practice in corporate practice. Corporate managers take objective measures of knowledge utilization through such questionnaires and take measures to improve them. At this time, the concern of many business owners is how the financial impact of the improvement measures will be.

  Conventionally, however, it has been difficult to predict such effects before the implementation of measures, and there has been no other choice but to evaluate in a way that depends on the particularity of each case. On the other hand, with respect to performance evaluation simulations related to corporate management, it is routine to obtain various financial indexes by using various numerical calculations based on financial figures.

  Therefore, while the importance of knowledge utilization is recognized, no actual simulation has been provided so far to improve actual knowledge utilization and link it to financial figures.

  In recent years, a balance score card (BSC) has been increasingly used as an integrated management method of corporate strategy and performance evaluation index. A Balanced Scorecard is a type of management tool that develops vision and strategy as actions (activities) from company level to department level. The results of activities must be evaluated appropriately, and evaluation indicators are essential for this purpose. Therefore, the Balanced Scorecard develops vision and strategy into goals and performance evaluation indicators from the following four viewpoints. In other words, (1) the customer's point of view-how the customer sees-(2) the financial point of view-how the shareholder sees-(3) the point of view of the internal business process-which field of internal business is superior What should be done? (4) Learning and growth perspectives-Is there any room for improvement or value creation for organizational capacity and infrastructure? By assembling performance evaluation indicators from these different perspectives, it is possible to evaluate whether the activities of each organization match the direction of the corporate strategy without biasing to financial evaluation. On the other hand, a method of explaining the relationship between performance indicators by causal relationships between individual viewpoints has been performed in recent years, and the causal relationship between business indicators and financial indicators is particularly satisfactory.

However, knowledge utilization, which is considered to support organizational ability, belongs to the viewpoint of learning and growth, and what is most difficult to explain in the causal chain of the Balanced Scorecard is internal work from the viewpoint of learning and growth. Relevance to the process perspective. In addition, an activity cost calculation system is known as an example of a technique for analyzing a change in a financial index by business analysis (for example, Patent Document 1). This method is a method for analyzing the amount of work using an activity based costing (ABC) method used for cost calculation and the like, and can be used for the purpose of work improvement. However, it cannot be used for the purpose of analyzing the quality of business actions from the viewpoint of knowledge utilization. It is also difficult to consider the capabilities of organizations and members in relation to work.
JP 2000-3389

  The present invention can analyze the amount of work from the viewpoint of knowledge utilization, and can explain the effect, preferably as a financial figure, and can support a company's performance evaluation simulation and subsequent decision-making on measures. With the goal.

  A knowledge utilization effect simulation apparatus according to an aspect of the present invention includes a first template that defines a degree of knowledge utilization behavior necessary for utilizing knowledge in association with an index having a variable index level, A second template that defines the composition ratio of related knowledge utilization actions in association with the amount of work, and a rate of impact (impact) on the work corresponding to the degree of the knowledge utilization action and a change in the index level; Setting means for setting the fluctuation rate of the influence rate as a simulation condition, and multiplying the workload by the influence rate and the fluctuation rate according to the composition ratio of the knowledge utilization action, thereby calculating the workload after the indicator level fluctuation. Simulation means for calculating.

  The first template includes a knowledge utilization action template, and the second template includes a business flow template.

  According to the present invention, it is possible to quantify the effect of qualitative improvement of knowledge utilization behavior from the evaluation index from the viewpoint of learning and growth representing the organizational characteristics and the amount of work from the viewpoint of the business process, preferably It is possible to support decision making by expressing the value as financial value.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing a simulation system according to an embodiment of the present invention. This system is a server system in which a business server 100 and a simulation server 200 are connected via a communication line N.

  The business server 100 includes a business analysis result storage unit 10, a communication unit 11, a business result storage unit 12, and an information input / output unit 13. The business person in charge 14 can input the actual value of the business (amount) performed in the daily business through the information input / output unit 13. The business result accumulation unit 12 accumulates the input actual value in the same format as a business flow template described later.

  In this embodiment, the function of the knowledge utilization effect simulation according to the present invention is realized on the simulation server 200 as computer software (hereinafter referred to as “knowledge utilization effect simulation system”). The simulation server 200 includes a communication unit 20, a simulation unit 21, a knowledge utilization action template 22, a business flow template 23, a strategy / target / evaluation index storage unit 24, an evaluation index template 25, an information input / output unit 26, a difference analysis unit 27, And a simulation result storage unit 28.

  The management system manager 29 or the like is a client for the knowledge utilization effect simulation system built on the simulation server 200, and can input the strategy / target / evaluation index necessary for the strategy communication through the information input / output unit 26. . The strategy / target / evaluation index storage unit 24 has a function of storing the input strategy / target / evaluation index for each organizational hierarchy and for each balance scorecard (BSC) evaluation axis.

  The configurations and operations of the simulation unit 21, the knowledge utilization template 22, the business flow template 23, and the evaluation index template 25 will be described in detail later.

  The difference analysis unit 27 has a function of referring to the daily business performance value stored in the business result storage unit 12 and the simulation result (predicted value) stored in the simulation result storage unit 28 and calculating the difference therebetween. . The value calculated as the difference is stored in the business analysis result storage unit 10.

  The simulation result accumulation unit 28 has a function of accumulating numerical results obtained through a series of simulations.

  FIG. 2 is a diagram illustrating an example of a basic screen of the knowledge utilization effect simulation system. The main function of the knowledge utilization effect simulation system can be executed through the basic screen 300 by a user 29 such as a management system administrator. The basic screen 300 includes a button 30 for starting an input / edit screen for strategy / target / evaluation index, a button 31 for starting an input / edit screen for a business flow template, and an input / edit screen for a knowledge utilization action template. A button 32 for activating is arranged. In addition, a button 33 for instructing execution of knowledge utilization effect simulation, a button 34 for starting an input / editing screen for various simulation conditions, a button 35 for instructing execution of difference analysis, and a knowledge utilization effect simulation system Buttons 36 for instructing the end of each are arranged.

  FIG. 3 is a diagram illustrating an example of an evaluation index template. The evaluation index template 25 defines the “study and growth viewpoint” of the balance score card in association with various evaluation indexes for the strategy. An evaluation index is a means for expressing a specific numerical value of a goal, and links an organization characteristic to a strategy and a goal from the viewpoint of learning and growth. That is, as shown in FIG. 4, for each different organizational hierarchy 40, the evaluation index 42 is linked to a specific strategy and goal in the learning and growth viewpoint 41. In this case, a user 29 such as a management system administrator can select and link an appropriate evaluation index from the evaluation index template 25 shown in FIG.

The definition information as shown in FIG. 4 is stored in the strategy / target / evaluation index storage unit 24.

  The organization hierarchy 40 is an organizational classification unit (level) corresponding to the scale, and all organizations are classified into any level expressed by this organization hierarchy. The organization hierarchy 40 generally has a pyramidal structure as shown in FIG. The pyramid structure may be assigned an additional organization (not shown) such as a so-called task force.

  FIG. 6 is a diagram illustrating an example of a business flow template. The business flow template 23 defines, for each business level 60, the frequency and number of times of the business and the time per time, and includes a standard value of the business volume and information that is a point. Although the actual measurement of the evaluation index is performed based on the collection of business data, it is desirable that a template with a certain standard value is prepared on the assumption that no data is input when the system is initially started. Therefore, in the business flow template 23, the average business hours 61 per month is input in advance as the standard value of the business volume. Furthermore, the action type 63 for the information indicates the composition ratio of knowledge utilization actions related to the execution of the business, and the numerical values of the six actions of “collect”, “examine”, “answer”, “learn”, “create”, and “transmit”. The ratio of each action is defined to be 10 in total.

  In the business flow template 23, a standard value (average business time 61) of a business amount is defined in association with a composition ratio of action types for information. The composition ratio of the knowledge utilization action related to the performance of the business is defined in the action type 63 for the information 62. In the example of FIG. 6, the standard value of 20 hours for “office-information-acquisition-email check” can be interpreted as 4 hours for “collect”, 6 hours for “examine”, and 10 hours for “send”. . The information 62 is knowledge related to the execution of the business (for example, information called “business weekly report” in the business of “weekly report” in the “regular report”). The action type 63 defines a composition ratio of action types necessary for utilizing the information 62 for the business. The composition ratio of actions is the ratio of the ratio of each action to the whole action, where the whole action (the whole knowledge utilization action) is 10, for example. For example, in the work of “weekly report”, the information 62 is “sales weekly report”, and the actions utilizing this “sales weekly report” are “collect” and “transmit”, and the composition ratio is 5: 5. In the “mail check” task, the actions utilizing the information 62 (not specified in this task) are “collect”, “check”, and “transmit”, and the composition ratio is 2: 3: 5.

  FIG. 7 is a diagram illustrating an example of the knowledge utilization action template 22. The knowledge utilization action template 22 is a template that defines the (evaluation) index 70 by associating and defining the gist 71 of the index and the action 72 necessary for utilizing the knowledge. As the index 70, the index 70 defined in the evaluation index template 25 described above is used. The index 70 has a variable index level in the knowledge utilization effect simulation.

  In the case of the example of FIG. 7, the actions 72 necessary for utilizing the knowledge are “collect”, “examine”, “answer”, “learn”, “create”, and “transmit”, and the degree of these actions (in this embodiment, A numerical value of any one of three stages of 1, 3, and 5) is defined.

  It is necessary to set simulation conditions for the knowledge utilization effect simulation. In the present embodiment, an impact rate (impact) on the business corresponding to the degree of knowledge utilization behavior is set as the knowledge utilization behavior simulation condition. Impact is equivalent to operational efficiency (%). In addition, as a business simulation condition based on the business flow template, an impact change rate (%) corresponding to an index level change is set.

  These simulation condition setting screens can be activated when the user 29 presses the condition input button 34 on the basic screen 300 shown in FIG. When inputting / editing the condition of the impact of the action necessary for utilizing the knowledge, for example, an interface screen 80 as shown in FIG. 8 is used. When inputting / editing the condition of the rate of change of the impact on the knowledge utilization action due to the change of the index level, for example, an interface screen 90 as shown in FIG. 9 is used. An interface for setting these simulation conditions is associated with the information input / output unit 26.

  Explain in more detail the viewpoint of actions necessary to use knowledge. Conventionally, when it comes to work volume surveys, methods such as ABC have been used from the viewpoint of subdividing daily work and measuring and managing the subdivided actions. However, there is a lack of perspective on how the subdivided actions indicate the use of knowledge, so the cause and effect of how measures that promote knowledge use lead to the improvement of the quality of action. The relationship was not clear.

  On the other hand, the embodiment of the present invention can perform a workload analysis from the viewpoint of grasping the influence of the knowledge utilization action on the business by using the knowledge utilization action template. Here, “knowledge utilization behavior” is a summary of behavior types from the perspective of what actions are required from the perspective of utilizing knowledge. Each type of knowledge utilization behavior is a thesaurus. Expanded to constitute the entire knowledge utilization action template. FIG. 10 is a diagram schematically showing a knowledge value chain (KVC) indicating the relationship between a knowledge utilization scene and an actual business scene. According to the knowledge value chain, the relationship between balance scorecard (BSC) performance evaluation indicators is based on the evaluation indicator 1001 from the perspective of learning and growth, and the spread of the effect is the perspective 1002 of the business process, the financial perspective Flow up to 1003.

  The target company aims to improve the quality of actions that occur when employees conduct surveys in their work by implementing measures that increase the use of knowledge. Here, “business” is general office work in sales, for example, as shown in the business flow template 23 of FIG. 6, for example, office work such as mail check, circulation confirmation, regular meeting, etc. . Needless to say, the contents of the business are not limited to specific ones.

  The target company simulates the financial value by increasing the utilization effect. Generally, such a simulation is performed when making a decision on whether to actually execute a measure by grasping in advance the magnitude of the effect (profit) on the cost of the measure. The timing for carrying out the simulation is usually before the implementation of the measure.

  FIG. 11 is a flowchart showing a series of processes consisting of strategy definition and execution of knowledge utilization effect simulation and business operation. First, the target company defines its own strategy (step S1 = YES, step S2). In step S2, first, a corporate strategy and an organizational hierarchy are defined. Next, for all the defined organizational hierarchies, texts such as strategy and goal free description are input, and evaluation indexes are associated. The input information is stored in the strategy / target / evaluation index storage unit 24. Here, drill down of the evaluation index by BSC is also performed.

  Next, it moves to execution of a knowledge utilization effect simulation (step S3 = YES, step S4). The procedure of the knowledge utilization effect simulation will be described later with reference to FIG. In the operation of the business following the execution of the knowledge utilization effect simulation (step S5 = YES, step S6), the actual values are collected and accumulated by the actual operation of the business. Also, a difference analysis between the simulation result and the actual value is performed. The procedure for business operation will be described later with reference to FIG.

  If a strategy change occurs, the process returns to step S2, the information can be redefined and the above procedure can be repeated (step S7 = YES), and the simulation can be repeated continuously without changing the strategy. Yes (step S8 = YES). When the end of the simulation is instructed in step S9, the simulation results obtained so far are accumulated and stored in the simulation result accumulation unit 28.

  FIG. 12 is a flowchart showing a procedure of knowledge utilization effect simulation.

  The procedure of knowledge utilization effect simulation is as follows: step S10 for inputting knowledge utilization behavior simulation conditions; step S11 for inputting business simulation conditions based on the business flow template; step S12 for executing simulation; step S13 for executing financial numerical difference analysis; It has step S14 which controls restart and completion | finish of simulation, and step S15 which preserve | saves a simulation result.

  In the knowledge utilization action template 22 shown in FIG. 7, the actions necessary for utilizing the knowledge (“collect”, “examine”, “answer”, “learn”, “create”, “transmit”) are displayed under each column. The numbers 1, 3, and 5 correspond to the degree of knowledge utilization behavior as described above. Then, in the knowledge utilization behavior simulation condition shown in FIG. 8, an impact value is input for each degree of knowledge utilization behavior. For example, 20% is input to degree 1 (weak), 40% is input to degree 3 (medium), and 60% is input to degree 5 (strong).

  The business simulation condition indicates how much impact this has on the behavior required to use knowledge when the evaluation index in terms of learning and growth improves. The level of the evaluation index from the viewpoint of learning and growth is expressed by discrete numerical values from 1 to 5. For example, 1 is the lowest rank and 5 is the highest rank. When the fluctuations in the evaluation index level are enumerated, the upward fluctuation is the fluctuation from 1 to 2, the fluctuation from 1 to 3, the fluctuation from 1 to 4, the fluctuation from 1 to 5, the fluctuation from 2 to 3, 2 Change from 4 to 4, change from 2 to 5,... Change from 4 to 5. On the other hand, the downward fluctuation is a fluctuation from 5 to 4, a fluctuation from 5 to 3, a fluctuation from 5 to 2. . . It is. In the business simulation conditions shown in FIG. 9, for example, assuming that the rate of change when the change in the evaluation index level is 1 is 100%, 120 is 2 for 2, 140 is 140 for 3, and 160 is 4 for 4. Thus, the rate of change of impact is input.

  In FIG. 7, the indicator level of recognition level of important knowledge assets in the future increases from 1 to 3, for example, that there is 5 in “collect”, that is, a strong degree (60% efficiency improvement), and the impact due to changes in indicator level Since the fluctuation rate of 120% is 120%, it is considered that the work volume can be improved by 72% by multiplying them. Similarly, the efficiency of the workload can be calculated quantitatively for knowledge utilization behaviors such as “examine”, “answer”, and so on.

  When the performance evaluation simulation is actually performed in the simulation step S12, the performance evaluation is calculated according to the input values of the above simulation conditions. Specifically, the simulation condition input based on the knowledge utilization action by the above processing is associated with the simulation condition input based on the business flow template 23, and thereby the evaluation index of the viewpoint of learning and growth is obtained. It is possible to simulate the increase or decrease of the workload due to the rising.

  For example, if the knowledge utilization effect rises from the viewpoint of learning and growth, for example, if the recognition of important knowledge assets rises from 2 to 3, “collect”, “examine”, “answer”, “ The rate of change in the impact on the actions necessary to use the knowledge of “learn”, “make” and “transmit” is 100%, and as a result, 60%, 40%, 40%, 60%, 60% and 60% respectively. It can be regarded as promoting the efficiency of

  Here, when simulating the influence on the work of “office work”, “regular report”, and “minutes” shown in the example of the work flow template 23 shown in FIG. 6, the average work time per month is 2 hours. From the perspective of knowledge utilization, the actions of “collecting” and “transmitting” are informational ratios of 5: 5 respectively, so at the current stage, it is 1 hour each in terms of the decomposition of the average work hours. It is 1 hour.

  The improvement of the evaluation index from the viewpoint of learning and growth was related to the improvement of the quality of action, so when calculated with this, the operational efficiency of “collecting” 80% × 1 hour 0.8 hours, 80% improvement in work efficiency of “Communicating” × 0.8 hours in 1 hour, a total of 1.6 hours. In other words, the difference from the standard work volume (average work hours per month) is (2-1.6 =) 0.4 hours, and assuming that the standard unit price of the worker is 5000 yen per hour, it is about 2000 yen. It can be seen as having financial value. Furthermore, it is possible to simulate the financial value of the entire organization by multiplying the number of workers (step S13). Such conditions can be input / edited on a financial parameter input screen as shown in FIG. 14, for example.

  The above series of simulation results are displayed on the screen as output as shown in FIG. By pressing the simulation result save button 151, the simulation result is given a time stamp and stored in the simulation result storage unit 28.

  As described above, the workload can be analyzed from the viewpoint of utilizing knowledge. It is also possible to explain the effect as a financial numerical value, and it is possible to effectively support decision making for a company performance evaluation simulation and subsequent policy decision. Specifically, the effect of qualitative improvement of knowledge utilization behavior can be quantified from the evaluation index from the viewpoint of learning and growth that represents the organizational characteristics and the amount of work from the viewpoint of the business process. The qualitative improvement effect of knowledge utilization behavior can be expressed by financial value, and financial numerical management can easily perform performance management in conjunction with it.

  The advantage of the Balanced Scorecard that has been used in the past is that performance indicators that are seemingly contradictory can be systematically placed in a well-balanced manner so that performance can be evaluated in an integrated manner, and the performance indicators are based on corporate strategies. It can be used as a tool for strategic communication as well as performance evaluation. However, the means to show the relationship between various performance evaluation indicators depends largely on the individual operations, especially about the specific means to show the relevance of performance indicators from the viewpoint of learning and growth to the point of view of internal business processes. Was often based on vague subjectivity.

  On the other hand, according to the embodiment of the present invention, since it becomes possible to immediately observe how the improvement of the quality of knowledge utilization has an effect on the change in the workload, whether or not a measure for promoting the improvement of the quality of knowledge should be taken. It is possible to make an objective judgment. Furthermore, information useful for decision-making can be provided by comparing the predicted value of the workload with the corresponding actual value.

(Difference analysis)
The target company actually implements measures to increase the use of knowledge and aims to analyze how the work volume of employees differs from the predicted value. For this purpose, the difference analysis unit 27 can be used. The difference analysis is not essential in the knowledge utilization behavior simulation but is performed as an option.

  As shown in FIG. 13, the procedure at the time of business operation is a step S <b> 20 of performing business log capture for acquiring the actual value (actual time) of the business volume from the business server 100, the predicted business execution time and the actual time based on the simulation. Step S21 for performing a difference analysis by comparing the above and Step S23 for reviewing the simulation conditions.

  The target company executes the above-described knowledge utilization behavior simulation, and the simulation result is stored in the simulation result storage unit 28. The actual value of the business amount stored in the business result storage unit 12 of the business server 100 is the actual value of average business hours (standard business amount) per month shown in the business flow template 23 of FIG. It is saved using the time stamp when saving the result as a key.

  A user 29 such as a management system administrator designates one arbitrary time stamp to be compared from simulation results stored in the simulation result storage unit 28 and stores it in the business result storage unit 12 of the business server 100. Specify the timestamp of the actual value that has been set. The designated result value is taken into the simulation server 200 from the business server 100 via the communication units 11 and 20.

  The difference analysis unit 27 calculates the difference between the average workload for each month, and displays a difference analysis screen 160 as shown in FIG. 16 together with the average workload for the month. On the difference analysis screen 160, a predicted value (simulation result) 161, an actual value (business result) 162, and a difference 161 are displayed simultaneously. The user 29 can confirm the effectiveness of a measure that increases the effect of using knowledge based on such a difference analysis. The difference analysis result is given a time stamp when the save button 164 is pressed, and is stored in the work analysis result storage unit 10.

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. In addition, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

1 is a block diagram showing a simulation system according to an embodiment of the present invention. Diagram showing an example of the basic screen of the knowledge utilization effect simulation system Diagram showing an example of an evaluation index template Diagram showing an example of strategy / target / evaluation index information Diagram showing an example of organizational hierarchy Diagram showing an example of a business flow template Diagram showing an example of a knowledge utilization action template The figure which shows an example of the input edit screen of the knowledge utilization action simulation condition The figure which shows an example of the input edit screen of business simulation conditions Conceptual diagram showing the knowledge value chain Flow chart showing a series of processes consisting of strategy definition, execution of knowledge utilization effect simulation and business operation Flow chart showing the procedure of knowledge utilization effect simulation Flow chart showing the procedure for business operation Diagram showing an example of the financial parameter input screen The figure which shows an example of the knowledge utilization effect simulation result output screen Diagram showing an example of the difference analysis screen

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Business analysis result storage part, 11, 20 ... Communication part, 12 ... Business result storage part, 13, 26 ... Information input / output part, 14 ... Business person in charge, 21 ... Simulation part, 22 ... Knowledge utilization action template, 23 ... Business flow template, 24 ... Strategy / target / evaluation index storage unit, 25 ... Evaluation index template, 27 ... Difference analysis unit, 28 ... Simulation result storage unit, 29 ... Management system administrator, etc. 100 ... Business server, 200 ... simulation server

Claims (9)

A first template that defines a degree of a plurality of knowledge utilization actions necessary for utilizing knowledge in association with an index having a variable index level;
Related to the job done, a second template that defines in association with composition ratio of the knowledge application behavior workload,
A plurality of fluctuation rates of the influence rate corresponding to different fluctuation rates of the impact level (impact) on the work and the index level corresponding to the degree of the knowledge utilization action set as a simulation condition by the user through the information input / output means Storage means for storing ;
As a condition of the workload increase / decrease simulation, it is assumed that the index in the first template is improved, and when the fact that the index level fluctuates by a specific magnitude is input through the information input / output unit,
(1) Read out from the storage means the value of the business impact rate corresponding to the degree of each knowledge utilization action in the first template,
(2) Read out from the storage means one of a plurality of fluctuation rates of the influence rate corresponding to the magnitude of the fluctuation of the index level,
(3) For each knowledge utilization action in the second template corresponding to each knowledge utilization action in the first template, a value of an influence rate on the work and any one of the plurality of fluctuation rates A knowledge utilization effect simulation apparatus comprising: a simulation unit that calculates the workload after the index level is changed by multiplying the workload according to the composition ratio of the knowledge utilization behavior. The knowledge utilization effect simulation apparatus according to claim 1, wherein the degree of knowledge utilization behavior of the same type defined in the first template is different for each index. Work result accumulation means for accumulating the actual value of the amount of work performed in daily work using the time stamp as a key,
Means for designating a specific time stamp and obtaining the actual value of the work volume from the work result storage means ;
The knowledge according to claim 1, further comprising: a difference analysis unit that analyzes a difference between the business amount after the index level change calculated by the simulation unit and the actual value of the business amount for the specific time stamp. Utilization effect simulation device. Storing in a storage means a first template that defines a degree of a plurality of knowledge utilization actions necessary for utilizing knowledge in association with an index having a variable index level;
And storing relevant to their jobs, the second template that defines in association with composition ratio of the knowledge application behavior to the business volume in the storage means,
A plurality of fluctuation rates of the influence rate corresponding to different fluctuation rates of the impact level (impact) on the work and the index level corresponding to the degree of the knowledge utilization action set as a simulation condition by the user through the information input / output means Storing in the storage means ;
As a condition of the workload increase / decrease simulation, it is assumed that the index in the first template is improved, and when the fact that the index level fluctuates by a specific magnitude is input through the information input / output unit,
(1) Read out from the storage means the value of the business impact rate corresponding to the degree of each knowledge utilization action in the first template,
(2) Read out from the storage means one of a plurality of fluctuation rates of the influence rate corresponding to the magnitude of the fluctuation of the index level,
(3) For each knowledge utilization action in the second template corresponding to each knowledge utilization action in the first template , the value of the influence rate and the value of the plurality of variation rates are set as the knowledge. A knowledge utilization effect simulation method comprising: calculating the workload after the change of the index level by a computing means by multiplying the workload according to the composition ratio of utilization behavior. The knowledge utilization effect simulation method according to claim 4 , wherein the degree of knowledge utilization behavior of the same type defined in the first template is different for each index. A step of accumulating the actual value of the amount of work performed in daily work in the work result accumulation means using a time stamp as a key;
A step of specifying a specific time stamp and obtaining an actual value of a business amount from the business result storage means ;
5. The knowledge according to claim 4 , further comprising: a difference analysis step of analyzing a difference between the business amount after the index level change calculated by the simulation step and the actual value of the business amount for the specific time stamp. Utilization effect simulation method. A first template relevant to their jobs, the composition ratio of the knowledge application behavior business of defining in association with the degree of multiple knowledge application actions needed to take advantage of the knowledge indicator having a variable index level A program for calculating a knowledge utilization effect using a second template defined in association with a quantity,
Computer
A plurality of fluctuation rates of the influence rate corresponding to different fluctuation rates of the impact level (impact) on the work and the index level corresponding to the degree of the knowledge utilization action set as a simulation condition by the user through the information input / output means Storage means for storing ,
As a condition of the workload increase / decrease simulation, it is assumed that the index in the first template is improved, and when the fact that the index level fluctuates by a specific magnitude is input through the information input / output unit,
(1) Read out from the storage means the value of the business impact rate corresponding to the degree of each knowledge utilization action in the first template,
(2) Reading one of the values of the plurality of fluctuation rates of the influence rate corresponding to the magnitude of the fluctuation of the index level from the storage unit,
(3) For each knowledge utilization action in the second template corresponding to each knowledge utilization action in the first template , the value of the influence rate and the value of the plurality of variation rates are set as the knowledge. A program for functioning as a simulation means for calculating the workload after the index level is changed by multiplying the workload according to the composition ratio of utilization behavior. The program according to claim 7 , wherein the degree of knowledge utilization behavior of the same type defined in the first template is different for each index. Work result accumulation means for accumulating the actual value of the amount of work performed in daily work using the time stamp as a key,
Means for obtaining the actual value of the workload from the operational result storage means with a specific time stamp,
The program according to claim 7 , further comprising: a difference analysis unit that analyzes a difference between the business amount after the index level change calculated by the simulation unit and the actual value of the business amount for the specific time stamp. .

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