JP2010220048A - Abnormal part detection method, abnormal part detector, abnormal part detecting program, and recording medium for abnormal part detecting program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To locate an abnormal part from a remote place at a low cost, when any deficiency arises in the quality of an IP service in which disturbances in an image and a voice and a block noise are generated. <P>SOLUTION: While calculating the number of passage packets passing through a home gateway 200 by using an inspection result of the home gateway 200, the number of reception packets received by an end terminal 100 is calculated by using a retrieval result of the end terminal 100, and the number of passage packets and the number of reception packets are compared to determine whether they are matched or not. When this comparison result is not matched, a LAN is detected as the abnormal part. When this comparison result is matched, the received error information is compared with error information concerning the quality to determine whether they are matched or not. When this comparison result is matched and the number of passage packets is less than a predetermined threshold, a WAN is detected as the unsatisfactory part. Although the comparison result is matched, when the number of passage packets is more than the predetermined threshold, the end terminal 100 is detected as the unsatisfactory part. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a network configuration including a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network, and a termination device capable of receiving service data transmitted via the relay device. The present invention relates to a technique for detecting a defect location, a failure location detection apparatus, a failure location detection program, and a recording medium for the failure location detection program, in which a failure location occurring during transmission of service data is detected from an external network.

  Currently, with the increase in the number of Internet users and broadband lines, PCs and communication network devices are being used to support the support centers of PC manufacturers, service providers (SPs), content providers (CPs), communication carriers, etc. Inquiries regarding settings and problems are increasing. In addition, with the spread of IP services using information appliances, there are concerns that such inquiries regarding various setting methods and problems will increase in the future.

  On the other hand, in an IP service using information appliances, a WAN (Wide Area Network) such as the Internet, a home gateway (HGW) that relays data transmitted from the WAN to the user's home or from the user's home to the WAN, and the user's home Since there are a variety of components such as end terminals such as LAN (Local Area Network) and information appliances, it is difficult for the user to appropriately determine the inquiry destination when a problem occurs. For this reason, it is assumed that each of the support centers receives an inquiry about a defect that is not related to its products and services, and the operation at the support center is expected to further increase.

  Currently, in these support centers, service network status (throughput, packet loss, etc.) at each point (server, edge router, HGW, end terminal) to each user's home and end terminal status (CPU and memory usage rate) Etc.) is difficult to grasp. This is because it is necessary to measure at each point in order to grasp the network state at each point. In particular, since the cost is limited in a home terminal such as an HGW or an end terminal, it is very difficult to inspect the home network state.

JP 2006-165789 A

  Conventionally, a method for inspecting the quality of service has been to inspect jitter, delay, packet loss rate, and number of buffer overflow packets in a service provided from a server. For example, in the method disclosed in Patent Document 1, the buffering time and QoS value at the end terminal are transmitted to the server, and the server analyzes the values to grasp the service state of the user's home. Since the end terminal terminates the packet, it is relatively easy to check these values at the end terminal.

  However, in home gateways that only have the function of forwarding without terminating the packet, it is expensive to inspect each flowing packet one by one, which has a high processing cost and affects the forwarding processing of other packets. there were. For example, when a packet loss is inspected, a UDP payload or a TCP header must be inspected to detect a leak from the sequence number of the received packet. Even when the throughput is inspected, it is necessary to add the size of the IP header of the packet and divide by the inspection time. Regarding the average reception interval and jitter, the reception interval must be inspected every time, and the calculation cost is still very high.

  The present invention has been made in view of the above, and when a problem occurs in the quality of an IP service in which disturbance of video and audio or block noise occurs, a problem point where the problem part is remotely identified at low cost It is an object of the present invention to provide a detection method, a defective part detection device, a defective part detection program, and a recording medium for a defective part detection program.

  The present invention according to claim 1 is a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network, and a termination capable of receiving the service data transmitted via the relay device. A failure location detection method for processing a failure location that occurs during transmission of the service data by a failure location detection device that detects from the external network, wherein the failure location is detected via the relay device. Using the data flow of the service data transmitted from the service providing device to the terminating device, and transmitting a test start request for inspecting a packet passing or received within a predetermined test time to the relay device; Inspection is performed from the packet of the sequence number determined by the relay device at the time of the inspection start request. The relay device inspection result started and inspected by the relay device and the termination device inspection result inspected by the termination device are received from the relay device, and error information generated in the termination device during the inspection is received by the relay Receiving from the device, storing the received relay device inspection result, the termination device inspection result, and the error information in a storage device; and storing the relay device inspection result and the termination device inspection result in the storage device And the number of passing packets that have passed through the relay device is calculated from the inspection result of the relay device, and the number of received packets that are received by the termination device is calculated from the inspection result of the termination device. If the number of packets matches, and if the result of the comparison is a mismatch, the internal network is If it is detected as a location and the result of the comparison is a match, it is compared whether or not the error information matches the quality-related error information. If the number of passing packets is greater than the predetermined threshold, the terminating device is detected as the defective part. And a step.

  The present invention according to claim 2 is a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network, and a termination capable of receiving the service data transmitted via the relay device. A fault location detecting method for processing a fault location that occurs during transmission of the service data by a fault location detecting device that detects the fault location from the external network, wherein the fault location is detected via the relay device. Using the data flow of the service data transmitted from the service providing device to the terminating device, transmitting to the relay device an inspection start request for inspecting a time required for a predetermined number of packets to pass or receive; , From the packet of the sequence number determined by the relay device at the time of the inspection start request Is started, the relay device inspection result inspected by the relay device and the termination device inspection result inspected by the termination device are received from the relay device, and error information generated in the termination device during the inspection is received Receiving from the relay device; storing the received relay device inspection result, the termination device inspection result, and the error information in storage means; and storing the relay device inspection result and the termination device inspection result in the storage unit. Reading out from the means, calculating the transit time required for the predetermined number of packets to pass through the relay device from the relay device inspection result, and receiving the predetermined number of packets from the termination device inspection result at the termination device The reception time required to perform the calculation is compared, whether or not the passage time and the reception time match, and the result of the comparison does not match In some cases, the internal network is detected as the failure location, and in the case of a match as a result of the comparison, it is compared whether or not the error information matches the error information related to quality. If the passage time is longer than a predetermined threshold, the external network is detected as the defective portion, and if the passage time is shorter than the predetermined threshold, the termination is detected. And a step of detecting the device as the defective portion.

  According to a third aspect of the present invention, there is provided a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network, and a terminal capable of receiving the service data transmitted via the relay device. A failure location detecting device for detecting a failure location that occurs during transmission of the service data from the external network, wherein the termination is performed from the service providing device via the relay device. Transmitting means for transmitting to the relay device a test start request for inspecting a packet that passes or is received within a predetermined test time using the data flow of the service data transmitted to the device, and at the time of the test start request Inspection is started from the packet with the sequence number determined by the relay device, and inspection is performed by the relay device. Receiving means for receiving the relay device inspection result and the termination device inspection result inspected by the termination device from the relay device, and receiving error information generated in the termination device during the inspection from the relay device; Storage means for storing the received relay device inspection result, the termination device inspection result, and the error information; reading the relay device inspection result and the termination device inspection result from the storage device; and the relay device inspection result And calculates the number of passing packets that have passed through the relay device and the number of received packets received by the termination device from the termination device inspection result, and whether or not the number of passing packets matches the number of received packets If the result of the comparison is inconsistent, the internal network is detected as the defective part, and the result of the comparison is in agreement. If there is, compare whether the error information matches the error information about quality, and if the result of the comparison matches and the number of passing packets is less than a predetermined threshold, the external network is And detecting means for detecting the terminal device as the defective portion when the number of passing packets is greater than the predetermined threshold, although the result of the comparison is the same. .

  According to a fourth aspect of the present invention, there is provided a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network, and a termination capable of receiving the service data transmitted via the relay device. A failure location detecting device for detecting a failure location that occurs during transmission of the service data from the external network, wherein the termination is performed from the service providing device via the relay device. A transmission means for transmitting to the relay device a test start request for checking a time required for a predetermined number of packets to pass or receive using the data flow of the service data transmitted to the device; and the test start request Sometimes the inspection is started from the packet of the sequence number determined by the relay device, and the relay device Receiving means for receiving the inspected relay device inspection result and the terminating device inspection result inspected by the terminating device from the relay device, and receiving error information generated in the terminating device during the inspection from the relay device; Storage means for storing the received relay device inspection result, the termination device inspection result, and the error information; and reading the relay device inspection result and the termination device inspection result from the storage device; From the result, the passage time required for the predetermined number of packets to pass through the relay device is calculated, and the reception time required for the predetermined number of packets to be received by the termination device from the termination device inspection result Calculating and comparing whether or not the passing time and the receiving time match, and if the result of the comparison is a mismatch, the internal network is If it is detected as a defective part and the result of the comparison is a match, it is compared whether or not the error information matches the error information related to the quality. If it is longer than a threshold value, the external network is detected as the failure location, and if the comparison result matches, but the passage time is shorter than the predetermined threshold value, the termination device is detected as the failure location. And a detecting means.

  The gist of the present invention described in claim 5 is to cause a computer to execute each step described in claim 1 or 2.

  The gist of the present invention described in claim 6 is that the defect location detection program according to claim 5 is recorded.

  According to the present invention, when a defect occurs in the quality of the IP service in which disturbance of video and audio or block noise occurs, a defect point detection method, a defect point detection device, which performs low-cost isolation of a defect point from a remote location, A fault location detection program and a fault location detection program recording medium can be provided.

It is a figure which shows the whole system configuration | structure which concerns on this invention. It is a figure which shows the functional block diagram of each apparatus. It is a flowchart which shows the processing flow of the whole system. It is a figure which shows the processing flow of the malfunction location detection method in case a search command is inspection time. It is a figure which shows the processing flow of the malfunction location detection method in case a search command is the number of test | inspection packets.

  Hereinafter, embodiments for carrying out the invention will be described with reference to the drawings.

  FIG. 1 is a diagram showing an overall system configuration according to the present invention. This overall system configuration is a home gateway (relay device) capable of relaying service data transmitted from a video distribution server (service providing device) 300 arranged in a WAN (external network) to a LAN (internal network: home network). 200 and an end terminal (terminating device) 100 capable of receiving video data (service data) transmitted from the video distribution server 300 via the home gateway 200, and a defect occurring during transmission of the video data Is provided in a WAN with a defect location detecting device 400 for remotely detecting the trouble. The end terminal 100 and the home gateway are connected by a network device such as a hub or a switch, and between the home gateway 200 and the defect location detection device 400 or between the home gateway 200 and the video distribution server 300, the Internet or Connected with a network device such as a router.

  FIG. 2 is a diagram showing a functional block diagram of each device constituting the entire system described in FIG.

  The video distribution server 300 includes a video distribution unit 31. The video distribution unit 31 has a function of transmitting video packets of video data stored in a storage unit (not shown) to the end terminal 100 via the home gateway 200. is doing. The video distribution server 300 used in the present embodiment is an example of a service providing apparatus. For example, the same effect can be obtained even in a server that provides a media service such as a telephone.

  The home gateway 200 includes a packet reception unit 21, a processing unit 22, a packet transmission unit 23, and a storage unit 24.

  The storage unit 24 has a function of storing terminal information and flow information of the end terminal 100. Here, the terminal information is unique information regarding the end terminal such as the MAC address, IP address, manufacturer name, serial number, and date of manufacture of the end terminal 100. The flow information is information used when specifying or specifying a video packet flow related to a video service, such as a source and destination IP address, a destination and a source port number. Usually, by specifying an IP address and a port number, it is possible to specify a service provided to a terminal having the IP address.

  The packet receiver 21 receives the video packet transmitted from the video distribution server 300, the terminal information and the information acquisition request for requesting the flow information transmitted from the defect location detection device 400, the flow information to be inspected and the inspection command (inspection time). Or the number of inspection packets), the end terminal inspection result transmitted from the end terminal 100, and error information.

  The processing unit 22 reads the terminal information and the flow information stored in advance in the storage unit 24 and transmits the information to the defective part detection device 400 when receiving the information acquisition request transmitted from the defective part detection device 400. Have When the inspection start request transmitted from the defect location detection device 400 is received, the inspection start point (sequence number) of the video packet flow of the video data designated as the inspection target in the inspection start request is determined, An inspection start request with the determined sequence number added is transmitted to the end terminal 100, and the number of packets that have passed within the inspection time since the packet with this sequence number was transmitted from the video distribution server 300, or the number of inspection packets It has a function to inspect the time when it passes. Furthermore, it has a function of requesting and acquiring error information generated during the inspection from the end terminal 100 after the inspection is completed.

  The packet transmission unit 23 transmits the video data transmitted from the processing unit 22 to the end terminal 100, transmits the information acquisition request and the inspection start request transmitted from the processing unit 22 to the end terminal 100, and transmits them from the processing unit 22. The end terminal inspection result, the home gateway inspection result, and the error information are transmitted to the defect location detection apparatus 400.

  The end terminal 100 includes a packet reception unit 11, a processing unit 12, and a packet transmission unit 13. Examples of the end terminal 100 include information home appliances, sensors, and cameras.

  The packet receiving unit 11 has a function of receiving an inspection start request to which a video packet and a sequence number transmitted from the home gateway 200 are added.

  When the processing unit 12 receives the inspection start request transmitted from the home gateway 200, the processing unit 12 inspects the number of packets received within the inspection time from when the packet having the sequence number determined by the inspection start request is transmitted. Or a function of inspecting the time when the number of inspection packets is received.

  The packet transmitting unit 13 has a function of transmitting the end terminal inspection result and error information transmitted from the processing unit 12 to the home gateway 200.

  The defect location detection apparatus 400 includes a packet transmission unit 41, a packet reception unit 42, a detection unit 43, a reception unit 44, and a storage unit 45. As described above, the defect location detection device 400 is arranged in a WAN connected to the Internet, and can be mounted on a maintenance center server such as a manufacturer or a service provider of the end terminal 100 or the home gateway 200.

  The packet transmission unit 41 has a function of transmitting an information acquisition request and an inspection start request to the home gateway 200.

  The packet receiving unit 42 has a function of receiving terminal information and flow information as a response to an information acquisition request, a home gateway inspection result, an end terminal inspection result, and error information as a response to an inspection start request. .

  When the inspection command is the inspection time, the detection unit 43 calculates the number of passing packets that have passed through the home gateway 200 using the inspection result of the home gateway, and receives it at the end terminal 100 using the search result of the end terminal. The number of received packets is calculated, and it is compared whether the number of passing packets matches the number of received packets. If the result of the comparison is inconsistent, the LAN is detected as a defective part. If the result of the comparison is in agreement, it is compared whether or not the received error information matches the error information about quality. To do. If the result of this comparison is the same and the number of passing packets is smaller than the predetermined threshold, the WAN is detected as a defective part. If the result of the previous comparison is the same but the number of passing packets is larger than the predetermined threshold, Has a function of detecting the end terminal 100 as a defective part.

  On the other hand, when the inspection command is the number of inspection packets, the passage time required for the number of inspection packets to pass through the home gateway 200 is calculated using the inspection result of the home gateway, and the inspection result of the end terminal 100 is calculated. Using this, the reception time required to receive the number of measurement packets at the end terminal 100 is calculated, and whether or not the passage time and the reception time match is compared. If the result of the comparison is inconsistent, the LAN is detected as a defective part. If the result of the comparison is in agreement, it is compared whether or not the received error information matches the error information about quality. To do. If the result of this comparison matches and the passage time is longer than a predetermined threshold, the WAN is detected as a defective part. If the result of this comparison is the same but the passage time is shorter than the predetermined threshold, the end terminal It has a function of detecting 100 as a defective part.

  The reception unit 44 has a function of receiving a request from a user.

  The storage unit 45 has a function of storing a home gateway inspection result, an end terminal inspection result, and error information received from the home gateway 200.

  Next, a processing flow of the entire system according to the present embodiment will be described. FIG. 3 is a flowchart showing the processing flow of the entire system.

  First, the end terminal 100 transmits its own terminal information to the home gateway 200 (S101), and the home gateway 200 can manage information regarding all end terminals 100 in the LAN (S102). In addition, the quality of the video data provided from the video distribution server 300 has already been transmitted to the end terminal 100 via the home gateway 200 (S103), and the video and audio are disrupted and interrupted. It is assumed that a malfunction symptom related to the above occurs at the end terminal 100. Further, it is assumed that the home gateway 200 manages the flow information of the video data transmitted from the video distribution server 300 to the end terminal 100 (S104). Note that the support center operating the defect location detection apparatus 400 can identify the user who has received the defect inquiry, can also identify the IP address of the home gateway 200, and sends a specific command to the home gateway 200. It is possible to transmit and receive information.

  First, in order to grasp the network status of the customer's home, the support center grasps the service information currently provided and the symptoms of defects. Specifically, the reception unit 44 of the defect location detection apparatus 400 receives a defect request from the support center (S105), and the packet transmission unit 41 sends an information acquisition request to acquire terminal information and flow information. It transmits to the gateway 200 (S106).

  And the process part 22 of the home gateway 200 transmits terminal information and flow information to the malfunction location detection apparatus 400 (S107).

  Thereafter, the defect location detection apparatus 400 identifies the flow of the service in which the defect has occurred from the acquired flow information, and starts the inspection (S108).

  The packet transmission unit 41 of the defect location detection device 400 includes flow information to be inspected (hereinafter referred to as a video flow of the video distribution server 300) and an inspection command (either inspection time or the number of inspection packets). Is sent to the home gateway 200 (S109). When the home gateway 200 receives this inspection start request, the home gateway 200 enters the inspection phase and inspects the flow to be inspected.

  The processing unit 22 of the home gateway 200 determines the sequence number (search start point) of the video packet of the video flow specified as the inspection target in the inspection start request (S110), and determines the determined sequence number (hereinafter, z-th). The inspection start request with “Yes” added is transmitted to the end terminal 100 (S111).

As a method for determining such a search start point, for example, the video flow is filtered and analyzed, and the start point is determined by looking at the sequence number of the video flow. Specifically, about 3 seconds after receiving the inspection command is desirable. This is a value in consideration of processing in the home gateway 200 and transmission time from the home gateway 200 to the end terminal 100. For example, when the average throughput of the flow is 15 Mbps, (15 × 10 ⁶ × 3) / (1500 × 8) = 3750 (when the average packet size is 1000 bytes), inspection is performed from the next packet. In other words, plus z pieces (z = 3750 in the above case) are designated from the sequence number of the packet inspected first.

  In S111, the IP address and MAC address of the transmission source and the transmission destination in the flow information, and the port numbers of the transmission source and the transmission destination are address-converted because the address space is different between the WAN and the LAN. That is, in the case of a downflow, the IP address of the transmission destination in the video distribution server 300 is the IP address on the WAN side of the home gateway 200. In the home gateway 200, the IP address of the transmission destination is set to the end terminal 100. It will be converted to an IP address.

  Thereafter, when the search command is the inspection time, the processing unit 22 of the home gateway 200 inspects the number of packets that have passed within the inspection time from when the packet having the sequence number determined in S110 is transmitted from the video distribution server 300. To do. On the other hand, when the search command is the number of inspection packets, the time when the number of inspection packets passes is measured (S112).

  Also, approximately at the same time as S112, when the search command is the inspection time, the processing unit 12 of the end terminal 100 is within the inspection time from when the packet having the sequence number included in the inspection start request is transmitted. Check the number of packets received. On the other hand, when the search command is the number of inspection packets, the time when the number of inspection packets is received is measured (S113).

  Thereafter, the processing unit 12 of the end terminal 100 transmits the inspection result of the end terminal to the home gateway 200 (S114). The home gateway 200 transmits a request for acquiring error information generated during the measurement in S113 to the end terminal 100 (S115), and after receiving the error information (S116), the end terminal inspection result, the home gateway The inspection result and error information are transmitted to the defect location detection apparatus 400 (S117).

  Finally, the detection unit 43 of the failure location detection apparatus 400 detects the failure occurrence location using the received end terminal inspection result, home gateway inspection result, and error information (S118). In addition, the detection process of S118 is demonstrated below using FIG.4 and FIG.5.

  FIG. 4 is a diagram illustrating a processing flow of the defect location detection method when the search command is the inspection time (x time). First, using the inspection result of the home gateway, packets are measured from the z-th, and the number of passing packets of video data that have passed through the home gateway 200 at time x is counted (S201).

  Next, using the inspection result of the end terminal, packets are measured from the z-th, and the number of received packets of video data received by the end terminal 100 at time x is counted (S202).

  Subsequently, a comparison is made as to whether or not the number of passing packets matches the number of received packets (S203), and if the result of this comparison does not match, the LAN is detected as a faulty part (S204).

If the result of the comparison in S203 is a match, it is compared whether or not the received error information matches the error information related to quality (S205). If the comparison results match and the number of passing packets is smaller than the predetermined threshold (S206), the WAN is detected as a failure location (S207), and the comparison results in S205 match but the number of passing packets is the same. If it is greater than the predetermined threshold value, the end terminal 100 is detected as a failure location (S208). If they do not match in the comparison in S205, the problem is not reproducible (S209). Note that the predetermined threshold used for the comparison in S206 can be predicted to some extent from the type of service provided. For example, in the case of a video system, since it is 10 to 15 Mbps, the number of packets passing during x second time is (thrghpt × 10 ⁶ × x) / (1500 × 8) (one packet size is about 1500 bytes).

  FIG. 5 is a diagram showing a processing flow of the defect occurrence location detection method when the search command is the number of inspection packets (y). First, using the inspection result of the home gateway, packets are measured from the z-th, and the transit time required for the number of y inspection packets to pass through the home gateway 200 is calculated (S301).

  Next, using the inspection result of the end terminal 100, the packet is measured from the z-th, and the reception time required to receive the number of measurement packets of y by the end terminal 100 is calculated (S302).

  Subsequently, it is compared whether or not the passage time and the reception time match (S303), and if the result of the comparison does not match, the LAN is detected as a defective part (S304).

  If the comparison result in S303 is coincident, it is compared whether or not the received error information coincides with the error information relating to quality (S305). If the comparison results match and the passage time is longer than the predetermined threshold, the WAN is detected as a failure location (S306), and the comparison results in S305 match but the passage time is shorter than the predetermined threshold. In step S307, the end terminal 100 is detected as a defective part. If the comparison in S305 does not match, the problem is not reproducible (S309).

  Since the algorithm shown in FIG. 4 is a method of measuring the number of packets in time, it is easy to guess the packet loss. On the other hand, in the case of the algorithm shown in FIG. 5, it is difficult to estimate the packet loss because an accurate time cannot be calculated.

  Further, in the case of the algorithm shown in FIG. 5, since the time for which the specified number of packets pass is measured, fluctuations in the reception interval can be easily estimated. For example, when the image is affected, the reception interval is 100 ms, and when the difference is more than that, the quality is deteriorated because the reception interval is open. On the other hand, in the case of the algorithm shown in FIG. 4, although it is the number of passing packets within the time, when the reception interval is widened, subsequent packets are transmitted without any interval, so that it is difficult to make a difference.

  According to the present embodiment, the number of packets that pass through the home gateway or received by the end terminal at the specified time is counted, or the time that the specified number of packets pass through the home gateway or received by the end terminal is determined. Since the measurement is performed and a defective part is detected based on the measurement result, it is not necessary to calculate one packet at a time, and the calculation amount can be reduced as compared with the conventional technique.

  In addition, since the sequence number is used as the starting point of the flow, it is possible to reliably align the starting point between the gateway and the end terminal.

  Rather than calculating at the home gateway and end terminal, the failure location detection device calculates the number of packets and time based on the measurement results measured at the home gateway and end terminal. Costs can be reduced.

  Finally, the defect location detection apparatus 400 described in each embodiment is configured by a computer, and each process of each functional block is executed by a program. In addition, each processing operation of the defect location detection device 400 described in each embodiment is recorded as a program on a recording medium such as a compact disk or a floppy (registered trademark) disk, and the recording medium is incorporated in a computer, or The program recorded on the recording medium can be downloaded to a computer via an arbitrary communication line, or installed from the recording medium, and the computer is operated by the program, whereby each processing operation described above is performed at the defect location detecting device 400. Of course, it can be made to function as.

DESCRIPTION OF SYMBOLS 100 ... End terminal 11 ... Packet receiving part 12 ... Processing part 13 ... Packet transmission part 200 ... Home gateway 21 ... Packet receiving part 22 ... Processing part 23 ... Packet Transmission unit 24 ... Storage unit 300 ... Video distribution server 31 ... Video distribution unit 400 ... Defect location detection device 41 ... Packet transmission unit 42 ... Packet reception unit 43 ... Detection unit 44 ... Reception unit 45 ... Storage unit

Claims (6)

In a network configuration comprising: a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network; and a termination device capable of receiving the service data transmitted via the relay device; A failure location detection method for processing a failure location that occurs during transmission of service data by a failure location detection device that detects from the external network,
Using the data flow of the service data transmitted from the service providing apparatus to the terminating apparatus via the relay apparatus, an inspection start request for inspecting a packet that passes or is received within a predetermined inspection time is transmitted to the relay apparatus. Sending to
The inspection is started from the packet of the sequence number determined by the relay device at the time of the inspection start request, and the relay device inspection result inspected by the relay device and the termination device inspection result inspected by the termination device are transmitted from the relay device. Receiving, from the relay device, error information generated in the terminal device during the inspection, and
Storing the received relay device inspection result, the termination device inspection result and the error information in a storage means;
The relay device inspection result and the termination device inspection result are read from the storage means, and the number of passing packets that have passed through the relay device is calculated from the relay device inspection result and received from the termination device inspection result by the termination device. The number of received packets is calculated, and whether the number of passing packets matches the number of received packets is compared. If the result of the comparison is a mismatch, the internal network is detected as the defective portion. If the result of the comparison is a match, the error information is compared with the error information related to the quality, and the result of the comparison is the same and the number of passing packets is less than a predetermined threshold The external network is detected as the failure location, and the comparison result matches, but the number of passing packets is larger than the predetermined threshold. Detecting said termination device as the problem location if,
A defect location detecting method characterized by comprising: In a network configuration comprising: a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network; and a termination device capable of receiving the service data transmitted via the relay device; There is a fault location detection method for processing a fault location that occurs during transmission of service data with a fault location detection device that detects from the external network,
Using the data flow of the service data transmitted from the service providing apparatus to the termination apparatus via the relay apparatus, an inspection start request for inspecting a time required for a predetermined number of packets to pass or receive is received. Transmitting to the relay device;
The inspection is started from the packet of the sequence number determined by the relay device at the time of the inspection start request, and the relay device inspection result inspected by the relay device and the termination device inspection result inspected by the termination device are transmitted from the relay device. Receiving, from the relay device, error information generated in the terminal device during the inspection, and
Storing the received relay device inspection result, the termination device inspection result and the error information in a storage means;
The relay device inspection result and the termination device inspection result are read out from the storage unit, and a passing time required for the predetermined number of packets to pass through the relay device is calculated from the relay device inspection result and the termination Calculate the reception time required for the predetermined number of packets to be received by the terminating device from the device inspection result, compare whether or not the passage time and the reception time match, and the result of the comparison In the case of inconsistency, the internal network is detected as the defective part, and in the case of coincidence as a result of the comparison, it is compared whether or not the error information matches error information regarding quality, and the result of the comparison And the passage time is longer than a predetermined threshold value, the external network is detected as the failure location, and the comparison result matches, but the passage time Detecting said termination device as the problem location but is shorter than the predetermined threshold,
A defect location detecting method characterized by comprising: In a network configuration comprising: a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network; and a termination device capable of receiving the service data transmitted via the relay device; A fault location detection device that detects a fault location that occurs during transmission of service data from the external network,
Using the data flow of the service data transmitted from the service providing apparatus to the terminating apparatus via the relay apparatus, an inspection start request for inspecting a packet that passes or is received within a predetermined inspection time is transmitted to the relay apparatus. A transmission means for transmitting to
The inspection is started from the packet of the sequence number determined by the relay device at the time of the inspection start request, and the relay device inspection result inspected by the relay device and the termination device inspection result inspected by the termination device are transmitted from the relay device. Receiving means for receiving from the relay device error information generated in the terminal device during the inspection;
Storage means for storing the received relay device inspection result, the termination device inspection result, and the error information;
The relay device inspection result and the termination device inspection result are read from the storage means, and the number of passing packets that have passed through the relay device is calculated from the relay device inspection result and received from the termination device inspection result by the termination device. The number of received packets is calculated, and whether the number of passing packets matches the number of received packets is compared. If the result of the comparison is a mismatch, the internal network is detected as the defective portion. If the result of the comparison is coincidence, it is compared whether or not the error information coincides with the error information related to quality, and the result of the comparison is coincident and the number of passing packets is less than a predetermined threshold value The external network is detected as the failure location, and the comparison result matches, but the number of passing packets is larger than the predetermined threshold. Detecting means for detecting the termination device as the problem location if,
A defect location detecting device characterized by comprising: In a network configuration comprising: a relay device capable of relaying service data transmitted from a service providing device of an external network to an internal network; and a termination device capable of receiving the service data transmitted via the relay device; A fault location detection device that detects a fault location that occurs during transmission of service data from the external network,
Using the data flow of the service data transmitted from the service providing apparatus to the termination apparatus via the relay apparatus, an inspection start request for inspecting a time required for a predetermined number of packets to pass or receive is received. A transmission means for transmitting to the relay device;
The inspection is started from the packet of the sequence number determined by the relay device at the time of the inspection start request, and the relay device inspection result inspected by the relay device and the termination device inspection result inspected by the termination device are transmitted from the relay device. Receiving means for receiving from the relay device error information generated in the terminal device during the inspection;
Storage means for storing the received relay device inspection result, the termination device inspection result, and the error information;
The relay device inspection result and the termination device inspection result are read out from the storage unit, and a passing time required for the predetermined number of packets to pass through the relay device is calculated from the relay device inspection result and the termination Calculate the reception time required for the predetermined number of packets to be received by the terminating device from the device inspection result, compare whether or not the passage time and the reception time match, and the result of the comparison In the case of inconsistency, the internal network is detected as the defective part, and in the case of coincidence as a result of the comparison, it is compared whether or not the error information matches error information regarding quality, and the result of the comparison And the passage time is longer than a predetermined threshold value, the external network is detected as the failure location, and the comparison result matches, but the passage time Detecting means for detecting the termination device as the problem location if but shorter than the predetermined threshold value,
A defect location detecting device characterized by comprising:   A fault location detection program for causing a computer to execute each step according to claim 1 or 2.   A computer-readable recording medium for a defect location detection program in which the failure location detection program according to claim 5 is recorded.

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